Contact Chase Bank Corporate

The Anaheim Hills branch located at 5791 E Santa Ana Canyon has been Chase Bank branch for many years, and the customer service has deteriorated from great to almost nonexistent over the last several years under the newer branch manager Vincent. I have to get a medallion stamp to send in my Fathers Savings bonds, and I have been getting them for years without issue, with the previous manager. However the last 3 times I made an appointment with Vincent, he either didn't show, or was busy, and of course no phone call to reschedule. I was there today and for the 4th and last time, they said he was tied up on a phone call, this is after I had had an appointment, and have been waiting in the lobby nearly a half hour, and no one else can have access to the stamp. He was also supposed to call me when he got off the call, of course, no call. Really disappointing.

We went to our local branch this afternoon, Friday, to deposit cash and found the bank busy and with only one teller working. We waited in line for about ten minutes with the same customer being helped and no additional teller in sight. My mother is 82 and didn’t feel good enough to keep waiting, so we finally decided to try the ATM. On the way to the ATM I saw a personal banker and asked how to complain to someone. He told me to sign in and wait to see the manager. I said that I wasn’t going to wait any more and just wanted to say that they need more than one teller on Friday afternoon. He walked away from me before I could even finish saying it. I have rarely been so angry and would gladly have seen him fired on the spot. I’d still like to see him fired.
This happened at the Arrowhead branch on Bell Rd in Glendale, AZ at about 2:45 on Friday afternoon. The banker is tall and heavy-set and his cubicle is the first to the right as you go in the door.
On top of all that the lobby ATM is very slow and extremely low. I ‘ll be working on getting my mother to move her accounts to another bank.

An arbitrary 10-day hold was put on a $200 check deposit causing my account to be insufficiently funded resulting $136 worth of nsf charges. When speaking to customer service Marshall and Angie customer service supervisor at 877 657 8786 it was explained that the deposit was not on hold but the NSF charges occurred because of Zach policy the $200 deposit did not clear until after 11:59- the 16th of July. The funds shows clearing my credit union account on the 15th. When speaking with Jonathan at 8776918086 he had no idea why the check was put on hold. It may have been done by the computer. I explained that the check cleared my account on the 15th. He tried calling the credit union to confirm that it had cleared my account but was unable to do so due to the lateness of the hour. I was instructed to call back the next day on the 17th. I don’t think it fair that Chase can arbitrarily create an adverse situation and I suffer the consequences. I paid the NSF charges because I didn’t want my concern to be clouded. There is more to be said relating to the inconsistency of information related by Chase representatives governing the transaction

I initially applied and was issued a credit card with a credit limit of $9,600? only to have that amount reduced to $3300? to which I was notified by a letter delivered by USPS. I, of course was perplexed and called the number provided. The representative informed me in his nasty, haughty, superior voice that my credit limit had been reduced bc I lied on my application regarding my telephone number and that there were tons of disconnected numbers in my records.
I have had the same # for years, stated it correctly on the Chase Freedom application.
He said, "while going through my record, I had a lot of numbers none of which were in service".

Again, I was perplexed bc the number attached to the application was the correct, working, current number and if there was a problem, why not just call said number on application?
He told me "you're lucky we did not take the whole amount back!"! To which I responded, "Tell you what, close the account". He was surprised and I believe somewhat let down bc I'd let the hot pompous air out of his balloon. He replied "What? You don't want the $3300 I'm offering you to keep?" He was incredulous and even had the audacity to say "Are you saying you don't want it. bc once the request is to terminate the account, t couldn't be reversed. The way he spoke to me, his demeanor also had an element of racism as well. He literally spake the words at me that "I had all these numbers and none of them worked. The majority of the old numbers were landline numbers I'd had before finally succumbing to getting my first cell phone in 2006/07 And bc my husband and I moved from different areas, our phone's area code of course changed. Back then we were purchasing quite a bit of real estate property in different counties so we had area codes in 510, 530 and 209. No mystery, no fraud, no lies. Innocent relocations.
That rep thought he'd caught me in a lie, treated me thusly all sprinkled with his own special prejudices bc he could tell I am black and therefore I must be guilty of something nefarious. Don't believe me, listen to the recording of that conversation.

This morning, I reapplied to your bank for another Freedom Card w%5% back with APR 17.99 to start. Unfortunately, I was denied and I know it is bc of that error your bank made in assuming you did not have proper contact info, which is/was an error on your part. Further, I would be remiss if I do not tell you that your rescinding/lowering the available credit amount, even though you had the right to do so according to your rules. was done, denied me for a false, unvalidated reason, tainted further by that rep's prejudice and zeal.

I pay the minimum amount on that credit card ending in 0261, not bc I couldn't have paid it off, but because I am still angry with how your bank treated by way of reducing the limit and your representative"s nasty attitude. All anyone had to do was call the number provided. How difficult was that? Isn't that why the numbers are asked for, for clarification and validation?

I would welcome someone to call me to discuss this matter further. My phone number remains the same as the one submitted on the application for Chase Freedom card (evidently, not for all of us), as I can't freely move, have my phone number changed through no fault of my own and vilified bc of it. 510-410-1386.
Sincerely
Linda Walker

In the past month I have been scammed probably 52 times. Chase closed my personal bank account when I had $55 left in my account over a $5 charge but won't admit to it. I cannot imagine any other reasons why they would do this to me. It is so infuriating because they froze me out of my account just when I finally began an agreement to pay a fine for taxes for a business from 2012 that I was not even aware of existed. I am so unhappy and have called 1,000 million times and NO ONE will help me. They all refuse. No one will even tell me WHY. The worst part of this all is the taxes we forgot to pay and the fine I am required to pay due to this being attached to my social security number (I don't even know how to set any of that stuff up it is SO confusing) for a google adwords click campaign or whatever it is called from the year i divorced my husband was due, the first payment, on the exact LAST day that I would not have an ability to pay because I am studying for my licensure exam and am currently jobless. So I would get a late fee. Thanks a lot Chase bank. Not only ALL OF THIS but.... They say I cannot EVER HAVE AN ACCOUNT THERE AGAIN. EEEVVVEEERRR - and they cannot tell me why because they are a business and they are allowed to do that. EXCUSE ME??? How does that make any sense??

I received my Chase Sapphire Card in January 2019. The application said 60,000 Bonus Points would be ADDED to my Account. After spending $ on my card; I called Chase and the Customer Service Representative told me I could NOT get the Points until I spend a Certain Amount. I spent that Amount last Month in May 2019. I called back and ANOTHER Customer Service Representative told me it takes a week or 2 to get my 60,000 Bonus Points Added. I Called Today Sunday June 9th, 2019 the Customer Service Representative Now TELLS me it is 50,000 Points. I ask for a MANAGER. The MANAGER tells me the CURRENT PROMO is 50,000.. I tell the Manager the CURRENT Promo was 60,000 Bonus Points when I Applied and Received my Card. She tells me Chase is NOT Honoring that Promo Only the Current Promo which started in March 2019. I am LIVID at this Type of Customer Service. I was Told 60,000 Points!! Where are my POINTS. 50,000 is NOT the Promo I got my Card under! Honor your Promo and Give me the Points!!!

1. No answer when calling all phone numbers.
2. No one to help online.
3. Emailing stating negative balance when statement online shows a positive balance.
4. When visiting local Branch loan officers have no business cards for customers.
5. Having to constantly call to solve problems with account they create.
6. Person on phone puts me on hold from America then transfers me to Philippians.
7. Sending fraudently scamed emails wanting securied info.then told "it happens all the time.
8. No email contact with person or persons talked with on the next day.
9.

I was advised that if i switch all my accounts over to their Sapphire Banking program I would receive 60k bonus miles. I went through the effort to migrate the account and get new cards & they later told me they want $75,000 of new investments to qualify for the bonus. This was a textbook bait & switch technique. I opened an executive complaint with JPM and they denied it and quoted the program terms, which have nothing to do with my concern.

my account got frauded and you dismissed my claim of innocnce, my social security check came in and you lied to me and told me it did not come in,I went directly to social security and got a reciept with tracking number yes you got it i return to my branch and you tell me its being sent back to social secuity, yes there has been some fraudulent activity which was done not by me, iif you would take the time and check your audio recordings you would find i told you the truth, you called me a liar, i am not a liar i was 199% honest with you.. well in my investagation I figured out who is behind fruading us and yet you think im lying, well sir I do not practce dishonorable acts, i hate crooks its not right my parents taugt me to be a honest person, i did not dispute anything in fact I didn't know that was even possible, I did not take a pictire of any check and deposit it, if you look at the back of the check that signture is fraud, its not my signature, i don't even know where the hell it came from, I called massmutual and they could not even find that check,I was trying to find out where it came from. whats really sad is chase does not stand by its customers, you don't allow them to prove there innocence you just cut there heads off, this shit cost me my creditcard too all my efforts and a perfect record was all for nothing, you did not help matters you helped make things worse. yes i figured it all out the 98 dollar payment to creditone bank was the clue, I see now your not interested in getting bastard convicted for bank fraud, you would rather cut my throat, to me I dont think chase is any better than the bastard that did this to me, thanks to you the lack of doing what is right, just got me kicked out of my home, i now loose everything im disabled and have no where to go or even move i would be better off dead and it wont takre long for that ton happen my health will suffer, i have had 1 heart attack already and stress is bad for me. . I would have told you soon but i had to wait till i was sure, and I am , well now i have to get my ass out of my home asap, i got my 3 day pay or quit today,. i will also commit of facebook too.

I purchased from a funeral home a prepaid funeral arrangements for my spouse and my self. From Family Funeral Services as it is required by the veterans administration as my spouse is in a veteran nursing home in case of immediate death.

The charge was for 12, 646.00 dollars. The family home decided to split the charge in which I was not informed of that info. The charge was posted as 6,363.00 on my card I received a text asking if I had charged 6,363 in which I responded no and than I called the bank and informed the rep that I had charged 12,646 to my credit card and the charg was made to family funeral service the rep told me that the charge was to a insurance company.
I told her I was not aware fo this company but to please make sure that it had noting to do with the prepaid funeral arrangements made. She assured me it was not. I than went to the funeral home and they explained to me that it was a third party vendor that they use as it is required by law for prepaid services. I than explain to them that I had stop the payment as I had not been advice by them family funeral of this third party vendor.

I than gave them a check for 6,643 from my Bank of America account and ask them not use my credit account again. They assured me it would be done as now the account was paid in full. I than received a message from this Thomas harder to call him regarding the new charge for 6,643. I call mr . harder but was never able to get in touch with him. I spoke with a ms.schildine whom told me she was handling the case. I explained to her what I had done and found out from the funeral home as funds must be place in a third party handler by law. I also told her that I would be paying with my checking account as I did not want them using my credit card again.

I than went to chase bank at lake Nona location to show proof of payment to the funeral home as they are the ones who I made a contact with Family Funeral. I sat with the rep Liliy Chic she called the fraud department I told her that copies of these document needed to be received to the fraud depar Mr Thomas Harder. The rep at the bank than spoke with a fraud rep and was told that those doument were not necessary. I told her to tel the supervisor of the direction that was related to me by me schildine who would not take my calls after that. I finally got a rep who after several conversations I ask for a manager gave me back to ms schildine whom in term hung up on me and never called me back. I had to call all over again to get some one to assist. I have ones again e mailed all documents as it seems ms schildine gave me the wrong information she ask me to e mail to Thomas.c.harder @j.pmorgan.com which I than found out it was suppose to go to documentation.request@chase.com big difference.

At this point the frustration and the lack of knowledge from your staff and the fact that no notes are made and I have had to explain myself at least 10 times now I can see why you hav a rating of 1.2 because your staff do not follow up nor do they work with the customer they are more interested in giving the vendors what they want . This has put me in a position of thinking about moving all of my finances from this institution.

I will follow with a written letter to the v.p at chase to let him know the kind of employee we the consumer are dealing with. Instead of protecting our interests they are sevicing the vendors that is fine but we are the ones paying the bank and allowing the bank to use our funds not the vendor. I would like for Mr Thomas Harder and Ms schildine to have to answer to someone why did they not do there jobs allowed the consumer to get frustrated and angry . It should have been a easy fix if they would have done what they are paid to do since I had all of the required documentation including a cancellation notice from this 3party vendor.

Sincerely. I.ramsey

I went into the Chase bank in Green Valley, AZ to set up an account. I wanted to setup my account and a linked account for my son. There were no people in the bank and several employees doing absolutely nothing yet I was told that they only had time to set up one account. On top of that they were rude about the whole situation.

I called Chase in regards to my deposit and the charges and asked for upper management and was informed that I would receive a call. It has been 10 days and I am still waiting on that call. I am extremely angry and upset at the treatment of the CS rep from Chase and i want my issue resolved. My deposit was placed on hold and I was not informed.. I believe this was done so that Chase could just make money. I want my fees returned to my account now and it would appear that my call is being ignored. Chase is just a rip off bank trying to RAPE people over and over again.

This is the branch on 55 water st, NY. I opened a new account had all my money transfer over, they never requested a debit card, as I found out 4 weeks later. I was told they don't automatically do that ?? I also asked to have money transferred into my savings account once a month. That is not happening. A week and a half later my card, which I though was coming never arrived. I want back another rep sat down with me and went on the computer and said he put in the request. another week later I found out he never put in the request when I back again. The next person put in the request updated my address because he said it was wrong in the system. finally after 4 weeks I got my debit card. now I have to go to another branch, which is taking me out of walking distance from my job to get other requests filled. Did I made a mistake moving my money to this bank?

I disputed charges on my Chase account that I did not make. I disputed those charges but chase is saying owe the amount on my account. I had nail service from a Jeanette Skinner. The cost was 50.00 plus a 10:00 tip. When looking at my bank statement there was a 90.00 charge from a Salon and spa that had nothing to do with what this Jeanette Skinner did which were nails. She used my credit card to steal 90.00 dollars from my credit card., She also over charged me for the nail service she did. I did not have any spa and salon service from this person using someone's name and business. I disputed the amounts and they were taken off but I received a letter from chase saying the 90.00 was valid. I did not state the charge was valid so now I have chase bank lieing about charges on the account. This is the worst Bank and I intend to close it out when I get what Chase owes me. The person I talked to about the dispute had no idea what to do about this charge even saying she was confused so I get a letter with more lies . I read 173 reviews having the same problem but I am not paying charges because some employee didn't know what to do. Chase needs to take the 90.00 dollars off my account. As for the 84,00 dollars charged by this same person she over charged me for nail service which was 50.00 plus a 10,00 dollar tip. Right now this person who stole my credit card number doesn't deserve to get anything from me with her deceitful person trying to get more money. She stated she was leaving the area with her boyfriend to Florida. He husband was giving her a hard time so she said but it is up to chase to look up this person's bank account and go after this person that was a lier and a cheat and chase did nothing but send a letter to me. a good way so chase didn't have to do anything but put this charge on me. I also had chase add 32.29 dollars claiming my Bank the Langley credit union was late with the payment. If I don't get satisfaction from chase i will pursue how I was treated and name Chase excepting the person that stole my identity and charges I did not make. I am a retired senior 73 years old and I pay for charges I made on the card but I am not paying for theses charges I did not make. Now there are 174 reviews that Chase is the worst Bank .

On April 29th I transferred $700.00 from my saving to my checking to make a purchase online at Wal-Mart. I made the online purchase and then checked my account to make sure the funds had been pulled out by Wal-Mart, and they had been. I continued using my account as usual and had also made more money transfers to ensure I had the money in my checking to cover further purchases. On May 3rd PAYDAY I checked my account and found that I had approximately $1600.00 in my account which was thought to be entirely from my deposit. After work I went and pulled out $1100.00 for my mortgage and had made a few other transactions which should have all been covered by the $1600.00 that was in my account at that time.
HOWEVER, oddly enough, Wal-Mart again pulled out their money once there was not enough available, making my account go negative.
I saw the original Wal-Mart transaction go through almost immediately on April 29th and was never notified that it was declined and/or reversed. FURTHERMORE, the money was never seen back in my account until I checked my balance payday morning. Also, if the fist transaction was denied when the money WAS available, why was it then accepted once the funds were NOT available??
I dealt with this similar situation on a few occasions with your bank some time ago when I was attempting to pay off my credit card. I allowed Discover to pull out what was owed as there was enough money in the bank to cover the amount. Chase would decline the transaction and then turn around and let Discover pull out the same exact amount OR more down the road when the funds WERE NOT available.
Due to this occurring on behalf of Chase, I have owed fees to your establishment for no reason at all!!
I now have a negative account due to the actions of Chase. Your practices are blatantly fraudulent and intentional and something should be done to stop this. Chase is making financial gain off of accounts by playing with peoples finances and it shouldn't be allowed.

Please let them know to stop harassing me over this closed account. I’m on Disability and depressed and my nerves cannot take it anymore after today. They called today Saterday on a closed account that has a zero balance. I received numerous letters and calls that I have a balance which is incorrect. I have my statement 3/4 ending balance zero. My nerves are so bad I’m goin ER with chest pains. This account has been zero out with a $7 cashier check Chase owes me. Why cannot any of the departments communicate with each other. I was a Lawyer for Legal Ethics and Professional Responsibility issues. Before I was shot in both legs in Iraq. I’m not trying to be big shot just putting it out there that I’m educated and know. Please stop letters and calls cause it beginning to be a harassment issue. Thank you..... Larry W

CASE #60157509 UNRESOLVED ISSUE WITH TENANT SECURITY ACCOUNT--NO RESPONSE FROM CHASE BRANCH, BANKER SUPPORT
DOCUMENTATION in Boonton Branch-contact and i will forward
SEE BELOW

Good Morning Anjana.

On Saturday April 13th Clare Dooley Glander went to the Boonton Branch to close the rent security account for Richard Oliver but was told he should come back Monday. He returned on Monday April 15th meeting with Rimple & yourself to address the issue. The branch was unable to close the account or any other function to the account presumably because of age of account. After much time in the office, it was determined by Chase “back office” that the only remedy was to complete “National Account Closing Request” form as well as note from Clare Glander stating check should be addressed to him as landlord and a notarized acknowledgement by Rimple Gupta stating Clare Glander was who he said he was. (Sidebar: Clare Glander was only person on signature card for this rent security account)

As you know, we have been more than patient as we await Chase correcting their mistake. On Thursday you asked for us to give the “Banker Support Legal team 48 hours to resolve their error and as of 10am today, May 1st, still nothing.
THIS IS TOTALLY UNACCEPTABLE. There needs to be accountability! These funds are our money. Chase Bank is woefully deficient in their fiduciary duty to Clare Glander.

We have initiated a complaint with the State of New Jersey Banking & Insurance Department for the grievous actions or lack of action from Chase Bank. This is not the customer care that we have associated with Chase.

Please contact me immediately with a positive resolution to this matter.

Regards,
Sheila Glander
4 Cairn Court
Boonton Twp., NJ 07005
Glander222@optonline.net
Fax: 973-263-0045
Cell: 973-725-1070

I have received coupon to open new account with $15000 and get $350 after six months, I waited 8-9 months and then I checked back and there was not even one penny add in to my account, I checked with same bank and I found out that the banker forget to put the promotion code number in., and then she said "I am sorry, let me check with the manager", and waited two weeks for the manager to check with his superior, and then they said may be will give $150, My question is do you think that is fair banking? I do not think so, simply because that is not the same treatment I get with wells Fargo and first community credit union.
the problem is I was trying to open another two account one for my son and one for my daughter.
The conclusion is I am going to close my account, but please do check on such problem.
as far as rating my experience, I have to give you one star, simply because there is no "0".

Thank you,

-5****
Dec. 2018 Sent out a bill pay to my mortgage company as I have for the past 2 year in OH. I received a call from a person in NC saying there had been some mistake and that they have my check to Mortgage company and that I should call the banks to inform them. This began a very frustrating journey with little to no success.
The money was refunded wile being investigated - perfect.
The money was taken back out and the investigation went the way of check fraud
Check fraud sent me the Affidavit, I filled them out and faxed them back to Chase on 7 different occasion. No body got any of the faxes that I sent from 2 different Chase branches. For 3 months this went on until they finally allowed the bank to Scan and email the documents (welcome to technology).
A week after the scan affidavits went through I received another Affidavit to fill out - There must be a mistake, so I called to clarify. They needed the check number of the missing check (Chase wrote the check) I had no idea of the check number, chase wrote the check for the bill pay.
Fill out the affidavit and again scanned and emailed from a branch.
4 day's later I call to check status - Now 4 months later.

I was told to call the Federal Reserve (provided the number) to ask them for my refund. They called the institution and the institution refused to refund the check and that I had to ask the Fed. Res. to refund my money. The Federal reserve will not refund my money they work with banks, not customers of banks. .
Called Chase back and told them the great news and they said there was nothing they could do and to have a nice day.Out of luck.

Ummm, no you could refund my money that they lost, I din't lose it, I didn't send it, After speaking to several Supervisors and managers, they still clung to the notion that the Mortgage company has my money. The check was not endorsed and I can assure you they don't have it.

After loosing $1100 I'm through with them, Customer service was not helpful, disrespectful, the opposite of customer service, and not good at locating fraud or missing checks. No sense of responsibility for the loss of my money. I will be moving my funds to a new bank by the end of the week.

Be this a lesson to all, They are not here to provide service only to use your money. This bank needs to get out of the banking industry all together.

I asked a simple question about a direct deposit from IRS and the representative was giving irrelevant answer. Furthermore I down loaded the chase ap (spelling not sure) to both website and to my phone and in both cases I told the website to remember my username and password. But when I go to website it keeps on asking for the password, If this keeps on going I will choose another bank because you all have poor service. Both computer and my phone should remember my password when I sig in

I am very disgusted and frustrated with the poor service from Chase.

Manner, Conduct and Communication from Ms. Vera Agopian @ your local bank located at corner of Central & Colorado in Glendale, California. Vice President Burr, originator of the Chase Bank would not be happy with this employee of yours...
I was instructed to present my self at Chase Bank located as given above to request that an issued check be deposited to one of your client's account for service render. At the teller service of your bank I was informed that the acct # for deposit appeared incorrect. I informed and showed the teller the text instructing to pay vendor at acct # provided by your client. Thinking of error, I initiated text communications to clarify the acct # and bank entity. I took a chair in your available sitting space to wait for response. Therein, Ms. Vera Agopian appeared before me and wanted to know my business at your bank. I shared the experience and she spoke with the teller attending to the transaction. Ms. Agopian returned with the check and informed me that I would not be given the acct #. I was confused by her and she walked away; I, at that moment had just received the response to my text as to Acct # and the address of record on the acct.
I approached Ms. Agopian's office and attempted to share the newly received text; But, Ms. Agopian went off in an assertive manner about fraud and how to trust me, that I had requested deposit to a business acct, etc. I made every attempt to calm your employee and assure her that my instructions were to make deposit for service rendered, that I did not request deposit to any business or other acct and that I was involved in any fraud or such attempts. Ms. Agopian took my full name, the address I had received in the text and the acct # I was given, she left her office to make deposit transaction #295 to acct # ending 2200 at 11:05 on this date 04/15/2019. NO APOLOGY FROM Ms. Agopian's FOR POOR PERFORMANCE ON BEHALF OF YOUR BANK. I, in front of your bank clients in your sitting area, very unhappy and sad that I would need to report the experience to the check issuer and the deposit recipient besides reporting to you.

San bernardino branch 115372.
I've been a member for at least 17 years and never have had any unethical behavior with my account. I've been cashing the same state checks and just cashed one two weeks ago but this branch said they can't cash them until they clear. That there policy changed . That's a lie , this same branch pulled this crap on me 5 years ago. I never have had this problem at any other location. They pick and choose what they want to do. Racial profiling

After online discovery that $3000 had been moved from my savings to checking acct.
I immediately transferred the money back to savings then changed my user name and password. After which I called chase online phone number which was in India.
After speaking to 3 Indian representatives, including a supervisor, who all said I had to go to a local chase bank to get this straightened out, even though I lived half way around the world, and had been using online banking with chase for over 10 years, they said that made no difference.
At that point I asked to be connected to chase fraud division in America. I was connected with a gentleman at chase fraud USA who said the money was still in the account and that they has stopped a $1000 and a $200+ transfer from happening, so my money was safe.
At no point during any of this activity was I alerted by the bank, which I had setup account protection, for any transactions over $200
The gentleman I spoke with did not offer any assistance to secure or unlock my account, so that my automatic social security check and my Veterans disability checks would continue into that account, and so that the account remained accessible.
Instead he gave me another chase number to call during business hours, who he said would help setup a new online account. He also said that by doing so my direct deposit checks would not stop being accepted for just 30 days with the locked account, but would extent to 60 days, giving me an opportunity to contact Social Security and the Veterans Administration to change the direct deposit account number.
I followed his advice and was told chase would not open the online account which the gentleman from fraud said they would. Not only that, but chase has already started returning my direct deposit checks already. Not accepting them into the locked account for 30 days as I was told by the gentleman at fraud.
End result was they said they would send a check for the amount in the savings and checking to my home address.
Fortunately my 94 year old mother was a signed on the account and was physically able to get to a local chase bank to open a new account and move the $10,000+ into the new account, she also took a 2 page power of attorney with her that I had drawn up by an attorney in 1982 which gave her the power to do absolutely anything in my name. The POA was refused by the bank. They later said the reason was in case I was ill or incapacitated it was not acceptable. Those issues are covered in my living will and have nothing to do with a power of attorney. I certainly received a lot of misinformation, which there is a much more fitting three letter word for.
I trusted this bank with a balance of over $20,000 for almost 15 years and this is how I was repaid. The money is currently in the new account, but I guarantee it won't be there for long.
I will be extremely glad to share this anywhere on the internet at anytime with anyone.
Personally I believe they were hacked and didn't want to take the blame, so they covered it up as quickly as possible, but that's just my opinion.
Sincerely
Martin Skei

published review 3/23/19
Through a series of unauthorized charges to my debit card, I was subsequently charged closing to $560 in overdraft fees. After 19 hours total on the phone, meeting with a bank manager, and speaking to 8 separate managers on the phone, even compiling my own spreadsheet so it was crystal clear, Chase is STILL not refunding them all. I explained that I am a veteran that is in process of getting my disability and I cannot have them continue this madness. I have been promised timamd again it would be taken care of. Only four charges have been credited thus far. Corporate Chase would rather spend thousands in salaries for the agents/managers I have spent talking too, rather than just credit the remaining fees which were of NO fault of my own and claims were filed. I have no words.

my card ti expire at end of month. i called to check on my replacement card. on feb 20. the person told me that it had been mailed at earlier date and
he would cancel that card and send me a replacement. the first of the month, i receive my cr card. when i tried to activate it, they tell me it been canceled at my request. but, u have a new one coming. this was on beb 20. so far, no card. i asked to have the orginal card re-instatled . would not do it. so, i have no card. cannot buy online or any other way. still waiting.

My wife and I have had accounts at Chase for several years; savings, checking, mortgages, the whole thing. I have been appointed Guardian of my wife's adult son who also has an account at Chase. I live in Texas, the Ward is in a facility in Kentucky.

I went to my local Chase branch to change the name on the account and\or open a new account as Guardian. I had a certified court order The local branch said they thought the court order; i.e. Certified Order of Appointment was insufficient. . I asked what they needed and was told I could either:

Fly to Kentucky and open the account there; or

Hire both a Kentucky lawyer and a Texas lawyer to review the judge's orders and issue written opinions.

I spent hours back and forth with "Customer Support" (CS) Most responses indicated they had not taken the time to even read what I had sent or they simply did not understand (or care to understand) the issues. They would tell me to work it out with the branch. The branch would then say it was above their pay grade.

When I told CS that the branch did not know how to proceed CS told me that they (CS) were "unable to assist with your concern via social media".

I fully agreed with this assessment and asked with whom I should speak directly. CS's response to this was " We're very sorry but we're unable to assist any further".

So, I am between a rock and a hard space. I am under order of the court to" take charge of the money and property belonging to the ward". I have Chase Bank "unable to assist" and refusing to even allow me to talk to someone with the authority to attempt resolution of the issue.

I don't think this complaint will make a difference as I am certain Chase does not give a fig about my experience with customer service nor do they care if I decide to move my business to another bank.

Chase is the most incompetent group of people and process I have ever encountered at a bank.
To be brief:
I ran 4 credit card charges totaling almost $20,000. Which were all approved and posted to my account. I even called my bank to assure posting and everything was as it should be. A few days later, they retracted all the charges for dispute. Then Chase told me I wasn't an authorized signer on the account and I couldn’t do anything; the next person said I was, then I wasn't and so on and so on.

I had moved the office in July 2018, changed the address. Then every time I called, they still had the old address - changed it a second time when I changed the username and password - not sure how you do that as a non-authorized user. ???? Upon initial dispute, they still had the previous address on file - so I changed the address for the 3rd time. I have spent and wasted over five weeks, 67 hours talking to over 25 people who all gave different solutions and reasons. When I asked what I did wrong, so that this wouldn’t happen in the future ANSWER: NOTHING!

Chase closed the account and insisted I had to open a new one in order to run credit cards. Filled out the paperwork 3 times (because their new software was apparently still under beta testing); then they denied the new account. I requested the dispute paperwork to be sent via mail. In their infinite wisdom, they sent all the paperwork to the wrong person, at the wrong address. (How am I supposed to sign paperwork that doesn’t even have my name on it?). I received it on February 14th - with the dated letter enclosed indicating that all paperwork had to be completed and filed by February 13th....immediately again on the phone and another 15 calls (can't even count the disconnects)..... only to find out - if it's past the date - THEY WILL NOT DO ANYTHING! (they hide behind the policies of Visa and Amex). They had the gall to say they didn’t get it …b/c my guess is, once past the date they throw it out.

Even though it was their internal incompetence and error that caused the late submittal. I did do it on the 14th of February signing my own name that listed someone else’s name- UNBELIEVABLE!

I am a single mom, two kids and 50 girls that I have supported and educated for 30 years (for not one dollar in salary) in Nepal - https://risinglotuschildrensvillage.org/. All of this is gone. I have it all documented, have contacted a lawyer and I am going to the National News with this story. Chase, your incompetence, lack of process, and complete disregard for clients who have been paying you for years is disgraceful. This disgusting and ridiculous combination has ruined the lives 53 people. I am going to blast this all-over social media and spend my last dollars to boost it to as many people all over the world as I possibly can.

Chase you are a despicable example to the banking industry. Stay tuned for the full documentation listing dates, names, numbers, amount of time on the phone and the inconsistencies with their solutions. To add insult to injury, this has been all time consuming, can't run credit cards and basically can't work. THANK YOU, CHASE, FOR NOTHING. Oh, but I have to maintain an active account open (which they charge for monthly) just in case, after 6 months of research they decide to do something and figure it out. Highly unlikely. A personal letter will be sent to James Dimon (CEO).

I cancelled my account with Chase at least a year ago. Yet I am beseiged with offers et cetra. To talk with anyone at Chase has been unsuccessful. I want to be unsubscribed from ANYTHING that has to do with CHASE. TAKING ME OFF ALL ALL MAILING LISTS. This is beyond annoying and devasting to our forests. please do so and confirm by email ASAP.

A couple of weeks ago I spoke with Citibank regarding $2116.97 balance I had and wanted to get rid of the interest so I could better afford the monthly payments, they said they would send me a check for that amount and I should deposit it and then go online and send them the payment thereby getting rid of the interest. I received some checks, filled one out for the $2,116.97 and deposited it, I then went home and was looking closer at the paperwork and realized I had signed up for a bank transfer thru Chase and thought it was the check I was expecting from Citibank. I went to Chasse with my issue and explained that I needed this reversed I did not want their bank transfer, I am 72, and a low income senior and struggling with the bill I have now, she said "it's not that easy", she wanted me to deposit my check I did get for $2116.97 with chase which I have until 1-11-19 to do. Now my chase slate has a balance due of $2599.31 and the prior balance due on it was $397.66 and there is a $84.68 fee included in the amount, I get $1143.00/month, none of this should have gone this far and now I owe Citibank $2,116.97 and Chase $2,599.31, why did they just not stop this transfer like I asked in the first place? Now everything is a mess and I am stressed every day over this. I live in Davison Michigan.

I was trying to cash a check written to me from a chase business bank account and the teller said there would be an eight dollar cashing fee. She told me it was company policy and no one including the manager, who I talked to also, would not be able to eliminate the cashing fee for me. I could see such a policy when the check would have been written from a bank other than their own. I was literally applaud by such a policy and wondered how anyone would trust such a bank and continue doing business with them. Then I remembered when I was a much younger man and was told by a different teller, but the same bank at a different location that I could not get one thousand dollars out of my checking account. Another one of your policies that I thought was ridiculous, so I just closed my savings account and opened a savings account at a different bank. Being a substantial part of the organization from which the check originated that I was unable to cash I am recommending to them to change banks.

Andrea Schlicht-Joki and her father Herb Schlicht. Have been illegally holding a Chase check for $87,814.77 which was in David J Langren's Colorado Chase bank account that Herb managed until the account was mysteriously closed and was emptied about a year ago. Then Herb disappeared. Herb is still unreachable. but David tracked him down through his daughter in Tennessee about four months ago.
After months of getting the run-around, two month ago Andrea and her husband claimed to have returned David's check to Chase's fraud department who, they say, promised the check would be delivered to David in the Philippines via UPS in 7 days.
It wasn't. Still without any plausible explanation. They just blame Chase.

Andrea's latest threat was:
"if you want your money, you will find a way to call. 1-800-235-8522"
David is living in the Philippines where US toll free numbers are hardly free.
Not having access to his savings, He has been driven into abject poverty trying to resolve this and cannot afford an international call charge. Andrea knows this full well.
And he has no reason to believe that these will be the final terms, threats, or conditions to ever see his money again. There have been many.

102001017.....940008­­­­­­­­­­­­­­­444 are the original Chase account numbers off of the bottom of one of it's checks
Herb Schlicht still holds all of the financial records concerning this account and refuses to return those also.
He has been totally unreachable since his disappearance.
After actively pursuing this for 8 MONTHS, following Chase's mistakenly closing our account, about two months ago, Chase finally committed to returning our $87,814.77 in 7 business days. They did not! Without any plausible explanation or firm commitment to return our money at any specific point in the future. We've been forced to live in abject poverty due to Chase's continued negligence and cannot wait a minute, hour, or a day longer!
We were receiving repeated promises of 24-48 business-hour delays which eventually ceased receiving absolutely no evidence Chase has taken any action whatsoever.
We only discovered our account was closed when our checks started bouncing that was 8 months ago. We were very understanding and patient. Being assured the problem was being addressed and would be repaired. We couldn't conceive that 8 MONTHS later we still wouldn't have access to our money and Chase was doing nothing to correct the problem.
I would think Chase would have better ways of keeping their clients money in their coffers, like offering responsible and professional service for example, than denying Chase's clients access to their money once it's in their vaults and refusing to return it.
Aside from being illegal, it's not the sort of example that attracts new clients. Public disclosure of this saga, would probably cause a worldwide run on Chase banks by its current clientele. Given Chase's poor handling of our account, and Chase's Indifference to it. I see absolutely no reason a similar saga couldn't happen to any of them.
We've talked to a Chase specialist, nearly a month ago, then it was escalated to Chase's Executive Department with absolutely no evidence Chase took any action Whatsoever.
We've already been assured by Chase's fraud Department that a check was sent via UPS overnight over a month ago. It was not!
In the latest round of cheap, childish delaying tactics...in the most abstract language possible...we have been repeatedly told that it "appears" emails have been sent to us,
Any email discussions from Chase with us should have taken place after the wrongful closure of our account. Not 8 MONTHS after we were embarrassed to discover it when our checks started bouncing!
We have sent emails to every email address we've every given to Chase. All accounts are active and working fine. We have received nothing within a week of checking our email accounts.
Considering the abject poverty Chase's negligence has forced us into, how could we possibly afford internet access to receive emails anyway. We cannot even afford telephone service.
This has been dragging on for so long that the cost of even 1 outgoing call would feed my family for a day...if we could even afford that.
For now we have electric to charge our cellphone for incoming communications only. Sometime soon this month, our electric will probably be disconnected again.
+639665583163
is my international cell-phone number.

We are only able to send messages because our cell provider allows free.facebook.com without data charges

After 8 months of illegally holding our money hostage, we're not interested in any more of Chase's childish delaying tactics.
Anything less then the immediate overnight delivery of our money that Chase has been holding hostage for 8 months is unacceptable! Quite possibly illegal

Andrea Schlicht-Joki and her father Herb Schlicht. Have been illegally holding a Chase check for $87,814.77 which was in David J Langren's Colorado Chase bank account, that Herb managed until the account was mysteriously closed and was emptied about a year ago. Then Herb disappeared. Herb is still unreachable. but David tracked him down through his daughter in Tennessee about three months ago.
After months of getting the run-around, over a month ago Andrea and her husband claimed to have returned David's check to Chase's fraud department who, they say, promised the check would be delivered to David in the Philippines via UPS in 7 days.
It wasn't. Still without any plausible explanation. They just blame Chase.

Andrea's latest threat was:
"if you want your money, you will find a way to call. 1-800-235-8522"
David is living in the Philippines where US toll free numbers are hardly free.
Not having access to his savings, He has been driven into abject poverty trying to resolve this and cannot afford an international call charges. Andrea knows this full well.
And he has no reason to believe that these will be the final terms, threats, or conditions to ever see his money again. There have been many.

102001017.....940008­­444 are the original Chase account numbers off of the bottom of one of it's checks
Herb Schlicht still holds all of the financial records concerning this account and refuses to return those also.
He has been totally unreachable since his disappearance.

After actively pursuing this for almost 7 MONTHS, following Chase's mistakenly closing our account, over a month ago, Chase finally committed to returning our $87,814.77 in 7 business days. They did not! Without any plausible explanation or firm commitment to return our money at any specific point in the future. We've been forced to live in abject poverty due to Chase's continued negligence and cannot wait a minute, hour, or a day longer!
We were receiving repeated promises of 24-48 business-hour delays which eventually ceased receiving absolutely no evidence Chase has taken any action whatsoever.
We only discovered our account was closed when our checks started bouncing that was over 7 months ago. We were very understanding and patient. Being assured the problem was being addressed and would be repaired. We couldn't conceive that 7 MONTHS later we still wouldn't have access to our money and Chase was doing nothing to correct the problem.
I would think Chase would have better ways of keeping their clients money in their coffers, like offering responsible and professional service for example, than denying Chase's clients access to their money once it's in their vaults and refusing to return it.
Aside from being illegal, it's not the sort of example that attracts new clients. Public disclosure of this saga, would probably cause a worldwide run on Chase banks by its current clientele. Given Chase's poor handling of our account, and Chase's Indifference to it. I see absolutely no reason a similar saga couldn't happen to any of them.
We've talked to a Chase specialist, nearly a month ago, then it was escalated to Chase's Executive Department with absolutely no evidence Chase took any action Whatsoever.
We've already been assured by Chase's fraud Department that a check was sent via UPS overnight over a month ago. It was not!
In the latest round of cheap, childish delaying tactics...in the most abstract language possible...we have been repeatedly told that it "appears" emails have been sent to us,
Any email discussions from Chase with us should have taken place after the wrongful closure of our account. Not 7 MONTHS after we were embarrassed to discover it when our checks started bouncing!
We have sent emails to every email address we've every given to Chase. All accounts are active and working fine. We have received nothing within a week of checking our email accounts.
Considering the abject poverty Chase's negligence has forced us into, how could we possibly afford internet access to receive emails anyway. We cannot even afford telephone service.
This has been dragging on for so long that the cost of even 1 outgoing call would feed my family for a day...if we could even afford that.
For now we have electric to charge our cellphone for incoming communications only. Sometime soon this month, our electric will probably be disconnected again.
+639665583163
is my international cell-phone number.

We are only able to send messages because our cell provider allows free.facebook.com without data charges

After 7 months of illegally holding our money hostage, we're not interested in any more of Chase's childish delaying tactics.
Anything less then the immediate overnight delivery of our money that Chase has been holding hostage for 7 months is unacceptable! Quite possibly illegal.

David J. Langren

The teller machine froze and did not give me my cash $880 and when I told the employee he treated me as if I did not know how to use my card as I explained to him he said I had to call the 1800 number I explained I am deaf ! And this was not my card at fault it was the teller machine, he repeated it's your card I put the card in as he said the teller machine said there was 20 cents in my account!where did my money go?! He got the branch manager she ask me step away from the machine she would not listen to me as I explained the teller machine froze and now it says I have no money in my account she insisted! No it's okay and treated me as if I was retarded and did not k ow what was going on and chase took my money and now they will not give me my money my account reads withdraw! $880 as if I took the money and chase employee and branch manager treated me as if I was retarded and I have no commen sense and branch manager said as I explained to her this is not right she replied well this is not how things work on this end - sounds crazy it is I like to know where is my money ? Why did chase steel my money?

I am overseas trying for 3 mo, to get a new card i get conflicting information as what to do i send message after message each time something different ..different person replies ..can they not read previous emails ..yesterday oct 12 i got a reply every 4 hours all telling me something different
this has gone on way to long...last email was same info got before I am in Thailand I can not go to the nearest branch is 4000mies...chae bank has destroyed my trip

I try to check my account to see my balance and couldn’t get in so they told me to go in person and when I did the bank teller told me to talk to someone about my account and as I was sitting waiting the associate told me that I no longer welcome in that bank because someone wrote a alter check on my name and it was returned and I no longer welcome on that bank and they charged me 12 dollars for the unpaid fee. I told them so someone hack on my account or try to commit fraud on me and I’m getting punished?and he said yes Your no longer welcome on this bank and i told him at least cash my check so i can pay you the darn 12 bucks before it goes to collections and he said what for your account is already close. And he walked me to the door like if I had just stolen something I felt hurt and humiliated.

I had to have a card replaced and it was at my new address within 5 days. My daughter lost her wallet and tried to have her card replaced to the same address and they told her at the bank (Chase, Round Rock, Tx) to go home and call the hot line. We called and they said she can't get a new card for 30 days because our address just changed. I can't understand how I got one and she can't.

I had filed a claim and it came back on me the number I was told to call is invalid when I called the claims department they wouldn't do anything. My account is now in the hole this is bullshit, whoever handles the claims should have called the number and verified it before reversing my claim and leaving me to deal with it. I have no legal recourse now apparently because of this. I cannot reach the vendor I did business with, you guys won't reverse it I am ready to find another bank and up until now I have liked you.
I don't understand how you can accept or deny a claim and not fully investigate just because "I did business" with them if you can't get ahold of them at the number they provide shouldn't that be a red flag that says maybe this isn't legit you need to have better checks and balances to protect your customers because the way I see it before you came back and said it in their favor you should have atleast verified the number. I have googled them and called the number I have found they have no info on me the numbers you guys gave me are no good

I have had the worst customer service I have ever experienced thru Chase Bank, North Canton, Ohio, in particular Jeff Keefer and his assistant Tina. They are the most incompetent people and dishonest people I have ever met. I have been trying to get court ordered funds transferred since February and it is now May 10 and it still has not been done with no real reason what the delay is. These funds were ordered transferred within 30 days and all paperwork is in order. For what ever reason, these two individuals believe they are above the law and have not done their jobs or made sure transactions were made. It is my opinion that they should be stripped of their credentials and dismissed from their jobs. It is clear they have no regard for their clients or the court of law. . . . I have been a loyal Chase customer for many years and have never experienced this kind of incompetence. . . When and if this is ever settled, I will be moving my investments and assets to another institution and will never again recommend Chase to anyone. I urge you to check into my issues and resolve this issue immediately.

I used the deposit tube on 59th ave and camelback in Glendale az. I sent the tube in and it got stuck at 11 AM, after a 25 min wait they said go home and we’ll call you. But they said a technician is on the way. I said call before 2 so I can come back and get acknowlgement of my bank card, drivers licsence( I need!) and my paycheck. I go home and start calling bank at 145. No answer!! So I go in at 150 pm they acted like they didn’t even know what I was talking about. Oh, they say it’s still broken. I said fine write something and acknowledge my lose of items til mon!!!! I mean I am livid no one called!!! Had I not left my house when I did front doors would be locked. I have been waiting now for 20 min and no one has come out to apologize or write a statement of my stuck items!!!! Assholes!!! Still waiting,!!!

I have a problem with calling customer service and not being able to get any where. I called in regards to getting an $35.00 over draft fee for 5.00 which is absurd , I explained to the service rep that there were transactions that were processed days after the charge and i refuse to be charged over draft fees when i have no control over that. I simply asked if i can get it waived as i already know I've reached my max of over draft fees for the year apparently but it is not at my control . i had my direct deposit also come in a few hours after you guys charged me an over draft fee. it is real inconvenient to be charged an over draft fee for $5.00 when your pinching money to make sure your child eats and has papers . no one thinks how much $35.00 is alot to someone who doesn't have it to just throw away. i find it to be horrible that you guys continue to use the excuse that you guys just cant do anything about it because its the max amount etc. I'm pretty sure for customers who has millions of dollars coming into your bank every week ...i'm pretty sure they will be assisted with any over ride or be granted all the exceptions possible.the strength of customer service satisfaction for chase is extremely poor. i had two over drafts and i only asked for one to be considered as it is ridiculous for the amount i was charged for and overdraft fee. I will never recommend chase to anyone ever again . extremely pissed off.

I did an online balance transfer for 3000.00 from my account in Chase to my account in Citibank.
The money never made it to Citibank, I own Chase 3000.00 now.
I've called and called and called. They told me to wait. Waited and waited.
On October 26 they told me the money made it to a payee and I need to work with Citibank if the payee is not me.
Citibank says it's up to Chase to straighten this out, they initiated the transfer.
I finally get a letter from Chase (image attached). As you can see, the letter says the money were given to a payee whose account ends with 3027 and if I have a problem I should talk to the payee.
The payee, the 3027 account, I need to find him and confront him about my money.
That's what Chase did with my 3000.00. They're done now, and I owe them 3000.00.

I arrived as quickly as humanly possible from work with a $6000+ check issued by JP Morgan Chase Bank for Apollo Education Group, I was greeted with a delayed "Hey" about ten steps into the nearly empty branch, that said "Im put out" rather than "hello" or "welcome". I quickly explained my need to open an account, mind you, there was 39 minutes before closing. Before I finished speaking the young lady was speaking over me to tell me that she could not do that she needed 6 more minutes than I had. I told her "well we better hurry" she rolled her eyes and speaking as she walked away said something about a branch manager. I stood and remembering services from my account several years ago and in another city felt sure I would be assisted. The branch manager aproached, took the check from me, gave it a glance, shook her head and said no there wouldnt be any way they could help me. At this time two counter girls stared at one another while a man finished up with the couple at his desk, I was the only customer, with over 30 minutes before closing and four employees, one of whom was branch manager, all refusing to do commerce with me. I asked the manager if she would help me and as I tried to explaine my circumstances she spoke over me to say" Im already out." I assume that ment "out of here" stunned, embarrassed, humiliated, and confused I asked her who her supervisor was, she said after a moment of looking me in the eye with her jaw slack, in an exagerated accent that I could barely make out something Salsido. I was so insulted, at the lack of professionalism I went back out to my car. As I began to look for Ms. Salsito's contact information I found that she does not oversee the branch I was at in the Yuma Foothills, but rather in California somewhere. It was not untill well past the closing time that the manager departed, before her workers, and she had the ill manors to further damage me by looking directly at me with a challanging squinted glare as I attempted to composed myself in my car. I have banked with Chase previously and from that experiance had looked forward to doing business again with the Chase team. I dont understand how a woman lacking even the simple ettiquette to not interupt when someone asked of her assistance in her employeed position, but to add the dismissive curt tone and challenging hostile eye contact...well I dare say, she was extremely unprofessional if not down right low class. Perhaps Chase would do well to train thier managers to show a minimum of respect to the clientelle in the representation of JP Morgan Chase, as well as the ability to convey fundamental norms of etiquette for their inferiors to adhear to. Refusal to pay on their own instrument UCC §3-411 ? Branch Manager: Yuma Arizona Foothills Branch on 10/02/2017 from 5:21 pm to 6:06 pm

Thank you for sucking all of the fun out of paying off my mortgage. I called on Friday the 15th to ask why my last payment had not been taken out of my account and was told it would be transferred over the weekend, not to worry. Then on Monday after being put on hold several times for 54 minutes I had to hang up. When I called back I was told it couldn't be taken out of my account I would have to go to the bank to make the final payment. I spent over an hour of my day only to be given such poor customer service that any joy or celebration in paying off my home is gone. I can't believe I wasn't told this on Friday or any of the time in between my 54 minutes on the phone. I hate the way this went down and I am not a happy customer.
What are you going to do about it?

To Whom It May Concern:

On August 29, 2017 I called in to let your company know that my debit card was ran twice at Americas Best Inn hotel for $70.22. At that point, the costumer service person told me that he will credit my account of $70.22. I was NEVER told that is was temporary. Now mind you, I check my account statement on a daily to make sure I am not overdrawing my account. On September 12, 2017, I looked at me account and it was overdrawn. So, I called customer service to ask why my account was overdrawn and I was told that I was credit it twice for the $70.22. I told Anne that no I was NOT!!!! She states that the merchant gave me a credit on August 29, 2017 and Chase (your customer service rep) also credited me account. I So, responded to her, No they didn't cause that credit was not on my statement at time. So, I asked, if the merchant supposedly gave me a credit on August 29, 2017, why would you give me another credit on September 1, 2017? If that credit was already on my account you would a notice that credit on the day? And she (ANNE) YES!!! If the credit your account on August 29, 2917 we would have NOT gave you another credit. After Anne said, that, Anne refuse for me to talk to her supervisor. I am very upset on how this situation was handled. I never know for a bank to treat their customer this was especially the ones that were effected by the storm. I also, have proof that the refund was not progress from the hotel until August 31, 2017 because it could not be done until the manger was back in the office and she didn't not get back in the office until August 31, 2017.This was handle in a VERY POOR MATTER!!!!!!

I applied this am for an Amazon visa to get a 70.00 gift card...I IMMEDIATELY realized I would not receive rapid on line approval which occurred...Then indicated further review of application would be required...I absolutely do not want a further evaluation and certainly do not need another credit card! I then called a chase representative and supervisor and told this process could not be deleted..really?? And why not...Chase has all my pertinent info and when "further evaluated" by an analyst why can't it be deleted by request of customer at that time?? I do not want a negative mark on my credit report and cannot fathom why this is not doable..I am a retired veteran with a fixed income and of course I will be denied..I made a mistake and am asking for assistance in rectifying this problem. Certainly SOMEONE can intervene and eliminate a negative remark in my credit report!! Would appreciate assistance, Marcia Brewer

On 9/1/2017, my employee went to make a deposit at JPMorgan Chase Bank, N.A. Patterson Acme Branch 000223; New York as usual.
Transaction # 168 & 170.
Rocio said to my employee ( you have a lot of money in your account, do you want your balance ?)
My employee answered, no, no, no----
Chase bank has put my life in danger.
This system of asking customers if they want to know their balance must stop immediately. I have been with this bank for years both personal and business accounts.

My wife has a checking acct with chase. I dont. I needed to go to the doctor because i am really sick and in pain. My wife wrote me a check on her acct there. I needed the full amount of the check for the doctor. They ( chase) wanted to charge me 8.00 to cash a checks drawn on their bank. Needless to say i couldnt cash the check or go to the doctor. How greedy can people be. Its sad a firm this big tries everything they can to steal a dollar. Sad. Probably after today my wifes acct will be closed. Dont lie say we care about our banking family. I was upset and in pain and so was my wife. What a shock.i am glad and i will never open an acct there. I know you will probably laugh and disregard but thats ok. Everyone will meet God one day.

back in June I was charged 297.20 for a flight on delta airlines that was not my purchase. I was asked to contact Delta Airlines and I did, but when I reached back out to Chase they said that there was nothing they could do for me. I was charged and Delta Airlines has no record of the purchase Chase claims dept refuses to even follow up with Delta Airlines on their own. How could $297.20 be removed from my account and no one knows where it is? I have trusted Chases Bank for years with my finances and this is completely unacceptable. PLEASE HELP ME!!!!!! I can be reached at 404-550-7235

I would rate them in the negatives. I went into Chase Bank off Highland Dr & 6200 S. There was only one person ahead of me but I had to wait 30 mins to be helped. Dave finally came to help me cash a check from one of his customers to myself. He said that he would need to do more research on the account before he could cash the check and because I wasn't a chase customer I would need to wait for him to help the 10 people in line after me before he would help me. I told him that it's wasn't fair I had been waiting for help and it was my turn to be helped and he shouldn't put me at the back of the line because I didn't bank there. The customer that wrote me the check was with chase and it's his job to help that customer by cashing the check.

He refused to help me and told me when he didn't have anyone waiting he would help me. The other customer waiting let me know he thought this was unfair as well. I asked how long I would have to wait and he told me he didn't know. I waited for another hour and half before Jill came in to work. She was nice and informed me she would just need to get ahold of the customer before she cashed the check she call him and he didn't answer but with this information I gave him a call and got ahold of him to let him know the bank would be calling and to answer so they would cash the check for me.

After I spoke to the chase customer they call again and got through and I finally 3 hrs later got the check cashed Oh but with an $8.00 fee that seemed a bit high. I would think customer service would be a lot better than what I experienced and this is not a way to get new customers. I may not have been a chase customer but after my experience I will never be a customer either.