Comcast Complaints Continued... (Page 2)

Our Internet and telephone lines has been terrible for the past several months now. Internet and telephone connections are very poor, which affected our day to day operations, and failed to meet deadlines. Internet and telephone connections are always on an "on and off" mode. When this thing happened, we are unable to even call Comcast due to no telephone connections at the same time. We have to use our personal cell phone to contact the Comcast. Comcast will just say, "we will send a technician". When the technician showed up, he can't even diagnosed or resolved the problem at once. And when it was resolved, the Internet and telephone lines will work for only a few days and then back again with the same problem. With this kind of very poor service, we think we are entitle for a refund, since we are losing money, customers, and time. If your services will continue to be like this, we have no other options but to switch to another company. Dealing with this company is an absolute nightmare and headache. We are very unhappy and very frustrated.

Switched to xfi from regular comcast service.
Xfi not ready for Prime time
Have had 3 tech visits and have been to service center at least 3 times
I am on my 4th set-top box with dv r
I am on my third modem
Both in the last 2 weeks
Finally everything seemed to be working right for a while day
Until today when now 1/2 of my wife's recordings have disappeared
Dvr says 11% full and recordings gone
Try to change save settings and get xre-06027 error code

You have an unsafe driver that is putting all south FL drivers at risk. Whether he was texting, talking on the phone, or just a bad driver; he should not be in a killing machine. Blocking and intersection which stops all other traffic, can and should result in a ticket. This driver must be at least reprimanded for his driving habits before he causes a "road rage" incident. Which we all know that never ends well. The blocking, was only one infraction I witnessed and photographed. That happened 8-1-18, at 6:22pm just south of the Dade-Broward County line on University Dr in Miami Gardens. He pissed off many drivers, just by the sound of horns blowing. He drives a small bucket truck, FL plate GBC 796, truck #15508. This complaint is also being sent to the other proper authorities. The photo is available upon request. This is not the only driver of yours that needs to obey the traffic laws. Get control of your fleet - NOW!
jh

I signed up online for cable and enter net and 100 dollar visa gift card and now I being told I'm not getting the gift card because they screwed up my package that I signed up for .i think this is wrong and I should get the 100dollar gift card . They told me I would get it in 3-5 business day and I didn't get it so I called them and they said I'm not getting it . I got your. Cable and enternet and I have to pay over 70.00 a month for it now for two years I think it was a scam and it's not rite that they put a promotion online and then reneg on it

My Mother has comcast and her bill went up 7% from last month for her land line. I spent 38 minutes with customer service (what a joke) only to he hung up on. Next I tried a live chat, I finally gave up. I'm on hold currently with the loyalty department. HEY COMCAST. ever wonder why cell are so popular? YOUR SERVICE SUCKS. Time to file a complaint with BBB.

AT&T Sportsnet and all other sport channel are unavailable to view thru Xfinity Stream. As much money as I we pay for service we should be able to view the sport(s) channel(s). I've contacted AT&T and was informed that it's up to my TV Provider Comcast/Xfinity to give the customers access to sports channels. Come On......

I have been a Comcast customer for over 20 years. I had no complaints, but as of May 4, in which I payed my last bill with my checking acct. and you have always excepted this, on June 4, I was declined and I was told it was Comcast problem with me and some other people. they said they would fix it and it would be a few days, I pay everything with this checking acct., and never had a problem. well the problem was not fixed. I tried to pay yesterday July 3rd and the same thing happened again, nothing was fixed. I will go and pay tomorrow at Adventure , but if this problem still exists , I will then switch my cable company. Maybe Comcast doesnt care because I am one person. but I dont think you would like to lose business of any kind. I am very disappointed in Comcast. plus one of your Supervisors were suppose to call me back , they never did, his name Jefferson Silver. I hope you can resolve this matter. so I can continue to be with Comcast. Thank you for your time in this matter. Sincerely Gayle Neveloff

tv cable out only local channels comcast have their off the hook. NO customer service at all. I will be calling billing for a refund for however many days we go without the service we are paying for.

I have been waiting for 2 months to have my cable put in the ground since it was damaged by the winter. It is laying across my and my neighbors yard. The dig safe and tv flags have been up for weeks, I have called repeatedly and have been told they will call you or be out tomorrow. No calls, no repairs. Time to mow the lawn and we are unable. I have reached my breaking point and will have no option but to cancel comcast. I have been a customer for over 20 years but unless I get a response i will have to cancel.

ongoing internet connectivity issues, have had technicians out, tickets created and when no one comes to fix i call in and find out ticket was marked resolved.
tired of the run around taking my business elsewhere

when I originally signed up the young man on the phone offered me certain channels ..I told him the price that would fit my budget which was agreed and he told me that he could help me now .. I don't know if he was trying to meet his quota or what but the simple channels I wanted I did not receive . then the channels that I was receiving never worked properly. they either stuttered or the continued to blinked out. I have contacted you all since day one about this . I hve spoke to numerous people and all they could do is offer me another plan that would absolutely not fit my budget. I am soo not satisfied ..because the channels I have are not showing so the option I'm faced with are that to cancel the little channels I do have with you all ands just keep the internet service or to continue services with you all which are horrible and even if choose to get another plan whos to say you all will even honor that agreement either. I have a 9 year old kid here who simply like TBS and the WE channels for some her favorite shows and that's what I was promised and did not receive. and the simple channels that we do have don't and wont even work ...I am sooooo not a happy customer .I feel duped, and cheated ;

I spoke with Denise in retention (escalations) customer service who rather than acknowledging my concerns and letting me be frustrated, talked over me several times, told me that what I was trying to explain was not what she asked for as well as then stated in a corrective type manner that she was trying to assist me. I could not believe that this was a customer service manager, even if she may have been having a bad/off day. The error was on the part of Comcast. She acknowledged the issue in a mechanical/dismissive type response, letting me know that she took care of the issue. The sentiment throughout the conversation was one of frustration, rather than have understanding/consideration for an upset customer. I never once felt a genuine concern/care from this rep. If she is a manager as she stated with Comcast, taking escalations, she needs to be held accountable to her integrations and attitudes toward upset paying customers. I have called/deal with many companies on a daily basis. I have had great integrations with Comcast and received genuine care/concern and a feeling that the person "actually wants to assist me". Comcast needs to review the call. I ended the call on/about 12:47 pm PST. I advised the rep that I would be filing a complaint. She advised that she has no extension, no employee id or any other identifier other than the call being recorded.

Cable workers while installing new cable on my property at 4444
Galbrath Drive, Sacramento, California broke my sprinkler which is located in direct line where the massive hole was dug.
I want it fixed before I have to start watering my lawn. I can be reached at 1 916-515-9489. Thank you

my complaint is about my Comcast bill I call to inform them that my bill was to much this month , I have been recently having the problems and everytime I call Comcast I have a hard time and they give me stress . My recent problem was about my bill and I had to cut it off and I had to pay but a month after I put it on and this person I had talk to said this would be my new packet that it fits my request and my financial needs My recent bill did not follow what he sad my bill was double and I couldnot belive it that I only have basic cable and basic internet that barely works .\

please contact me @
904-753-7186

Second time writing this because it wouldn't take it the first time - I have several complaints but will limit it to only one.

On Christmas Eve, I called because the battery on my Home Security System was dead - I could not find where the battery was. The person I spoke with was unable to help me - so I just left it until yesterday when I went into the Comcast store (located in the dumbest place - next to the Secretary of State driving facility - no parking) and was told there by one of your employees that a technician had to come to the home because the batteries are special and they need to replace them. I came home, called Comcast again, was told that I am to replace the batteries myself but because of the misinformation I was given and trouble I was having since I had not been shown there were even batteries in the unit, when the Tech came and after he had replaced the batteries, I was to call in and ask for the $60 charge to be removed. It would be a one time only deal. I was perfectly fine with that. After he came this morning, and actually showed me where the batteries were and how to get the face off the unit, I called and the person I spoke with (who, by the way has very poor English), told me it couldn't be done. I asked to speak to a supervisor and was given the run around again by this same individual and I told her I would wait. She came back and told me she would transfer me to someone else. She did so, to another person who didn't speak English any better than she did, and she argued with me that the charge could not be removed. I told her I was not paying the $60 because I was told to ask for it to be removed on a one time basis and finally hung up on her. Granted that may not be the most professional behavior but I don't think arguing with the customer is professional either. I am not paying the $60 so I don't care how you get it off my invoice because I was told I could have a one time removal.

I called back when I knew it would be a different shift and that person was so very helpful and even told me there was a notation on my file to credit my account for the $60 - those two women I spoke with earlier were totally unprofessional.

Had to go through 3 people to get an appt scheduled when I had a ticket number already. Had to do this because Comcast took my wife off the account as an authorized user on the account. To top that off they could not talk to me correctly with the last one using Mr David instead of David or Mr Karling. Had to verify account information numerous times willing to bet it was a call center outside the USA!

The local weather channel (101) in Westmorland county Pa., seems to have been discontinued in our locality. We have loved this service for years, and was very reliable. We are Very disappointed being our cable bill is over 260.00 dollars per month. We hope your management will reconsider to refurnish this option to our cable access.

Thank You for giving us this opportunity to file a complaint.

Robert & Karen Milko

the ability to get to an agent is the worst ever having to go through the computer operator to get to an agent is poor on your part of which we pay hundreds that is more enough to have you have a live person answer the phones................having many issues with cable and the on demand which is a tech problem..your foreigners who are supposed to be on line techs are stupid and you charge to much money for poor service in fixing your lack.........

The customer support schedule an appointment for
20 Oct 2017 @1to 3 pm for a
Onsite visit sie to the intermittent going issue
On the same date at 130pm i contacted the customer service line an i was informed that the apoitment was cancelled with out any explanation

For those of us in St Augustine and were affected by hurricane Irma we expected to be without electricity for a period of time and our cable service. We were fortunate in our neighborhood to get our power back in less than 24 hrs. For those of us who have Comcast (which are most) it has been a completely different story. Others subdivisions around us had their service restored soon after the power came back on in my neighborhood it’s now been 10days. Many have called Comcast only to speak to someone from another country who has told everyone who has call a specific date and time, which by the way is always 7 PM something i.e.. 7:10, 7:20 & 7:18. Of course those dates and bogus times came and went. I feel it is an insult to me and the others to give such false information!! SHAME ON COMCAST!! Would this be expectable behavior to you if you were in a similar situation? To put it in simple English, if they don't have an ETA then they should not be giving one.
The real problem as it turns out is multiple cable lines that are down in our neighborhood. My husband was told by a nice young man that works in the field for Comcast that yes they are aware of the issue but that Comcast runs on a skeleton crew most of the year and when there is a disaster they outsource the work. He also stated that there is NO ETA for when this particular issue will be resolved. Meanwhile, you might want to know that some of your paying customers are thinking of dropping your service and going with another service, myself included.
I worked from home 50% of the time so it is important to me that I have reliable internet service. Let me tell about some of your other customers in the neighborhood. My dear friend and neighbor has stage 4 cancer. She is often too weak to do much of anything, watching TV takes her mind off of the pain she is experiencing it's a small thing but gives her some comfort.
We are a small community of people that matter and deserve better than we'll credit your account for the inconvenience.
Our service is under my husbands name John Schneider. His email is jmac1126@hotmail.com and Comcast ID is: John-Schneider@comcast.net

I've been having billing problems since I renewed service but this is the last straw I had a service guy sent out to my home on August 11, 2017 and was explained that if the issue was my TV or damage to wiring on my behalf there would be a $60 charge BUT IF IT WAS EQUIPMENT RELATED there would be none. The guy ending up changing the box and told me there was nothing to sign because the visit was equipment related. I just received the bill with the $60 in home visit charge. I called customer service and the guy tells me I have to pay the whole bill and wait on the outcome of the ticket he opened. There is no way I have to be held responsible for an error in coding by your tech. We live on a S.S. income and I don't have an extra $60 laying around to pay. Then he went a step further and tells me if I don't pay it in full you are going to impose a late fee. I need this taking care of before the 15 of September because that is when my payment is due Account # is 8495-75-380-1832535 and I can be contacted at 347-640-9675 my name is Bonnibell Colon

Comcast is the worst cable company on the planet. Service is horrible. That's all I have to say.

In reference to account# 8495751010629759, I started a phone call to Xfinity cable to troubleshoot service at approximately 10:30am EST on 12/4/2016 and ended the call at 11:31am EST and had the most frustrating experience with a satellite office in India. In speaking with (Jade ID#103066) and (Jay ID# 89381) for 1 hour, I unsuccessfully attempted to resolve 2 issues: 1) receive the devices that were originally ordered as I only received a secondary cable device in mail; & 2) troubleshoot the cable device that I received in the mail a week ago.

They were incompetent, communicated inaccurate information, and lied over the phone to me (please review phone conversation). At the end of the call, Jade never processed an order to deliver the remaining devices that I originally ordered online. However, while on the phone with Jade and Jay for one hour, my wife decided to call the Comcast main number and was routed to a satellite office in Mexico. The agent in Mexico resolved our issue in 19 minutes before we ended the call with Jade and Jay and she was most polite.

Not only did I waist an hour of my time with your Indian satellite office, I didn't attain any value or agreeable outcome from the call. What's more, when my wife asked for an email to submit a written complaint, we were refused an email or website and only provided with a mailing address. I found this website to formally submit that complaint with a simple search engine query. I respectfully request a review of the account and experience, a credit to my account for the period which we have had no service, and an apology.

I am so frustrated with your company’s response to my complaint re the balance due of $190. Between myself and my husband we have written a letter to Philadelphia and called at least 5 times.
Twice I was promised that someone “higher” up would call me at 410 507 6327 within 72 hours. No one has called. My phone call today was with “Amber” and her main goal was to road block me with my concern.

First it was I had no permission to discuss the account with anyone even though I have done so in prior calls. She indicated she could not move my call forward until my account was “secured”. So I did a 3 way call with Richard who granted permission. Only then did she inform me that there was no one “higher” up to forward my complaint.

Needless to say, I am considering filing a better business bureau complaint. We have been a customer for over 10 years and many months were paid with no “pricing contract”. I am to believe that all those months that a price break was not offered we were paying more than was needed.

This contract was not broken on a whim, it was broken because our house was sold. Our future house will be in Virginia, in an area where you are prominent. Are you interested in keeping a happy customer? Due to my extreme effortless effort to discuss this with someone, I am requesting a $190 credit to our account#05627123852038. I would appreciate your immediate response.

I would give no stars if that were possible. I called earlier in the week with no resolution. Called again at 7:00AM because my business internet went down, was told the earliest appointment would be tomorrow afternoon. Upon expressing my dissatisfaction I was told the issue would be escalated and I would receive a phone call from dispatch. Phone call never came, nor did the e=mail I asked for with the case number. Called again 2.5 hours later to find out this was never escalated.

Was again told this would be escalated and I would receive a phone call. Received an e-mail with a case number but no phone call. Called again about noon asked for a supervisor, the call was obviously given to the person next t whom I was talking to as I could hear them snickering in the background. Was told a tech was scheduled between Noon and 5. Comcast support tech never showed. Called again at 11:15 PM, apparently the ticket was closed out with no resolution. I've consistently asked for a call from a local supervisor and have ever received one.

The FAQ page states that even though a person may not now be a Comcast customer the person may still maintain an email account. There has not been any notification that this option was changed. I have lost my password to this account so therefore unable to access my email. The agents tell me that they are unable to help me. This frustration has only caused me to reaffirm my opinion of Comcast. By the way, don't email me as I won't be able to read it.

I was told 9 months ago that my bill would not increase for 2 years. Well its gone up twice oh they say that they sent me a flyer in the mail letting me know equipment was for sitting in my house was going up. And now its gone up again because of fees for this. I want get a group together to sue them any one on board are you tired of the lies! And saying you will not have an increase for 2 years yup they can charge what ever they want it doesn't matter and if you want out they may charge you too who knows. I have been a long standing customer and probably wont be for long I will honor my agreement but they wont.

Yesterday the power went out for a few minutes, when it came back on, there was no signal on my TV. I tried calling customer service. There is no live person to speak to, just a recording asking questions, I could not do the things the recording wanted me to do. I needed a real live person to talk to about the problem. I've tried calling several different Comcast numbers all with the same result, no live person to speak to. Why don't these people surprise me and respond to my complaint, you are very close to losing a customer. Maybe just maybe Comcast couldn't care less.

In November of 2015, Comcast dug up my yard with zero notice. I have called many times to take care of this issue, but no one will help or address this issue. There is still a massive hole in my yard and I am extremely concerned about the lack of notice on the part of Comcast as well as their refusal to fix this. See attached photos. Please address this so that I do not need to seek legal counsel thank you.

My cable is not working as not enough power to box. I need someone out here today Friday Aug.5 as I have party coming over to watch Olympics and also a 98 year old mother-in-law living here looking forward to seeing Olympics. I pay my bills (very large) every month so I see no reason in helping me for this emergency. We can't wait another day. It has been out all day today (Thurs.) We've done everything they said over phone to do, to no avail..Ever since we switch to the x1 equipment, it has given us nothing but trouble in getting enough power to boxes.

Have tried to contact them since 10am it is now 12:46pm I've left 2 messages along with my number still nothing. 3 different times I was on hold for 15 minutes 1st time 33 minutes the 2nd time and 33 minutes the 3rd time. I was told leave a call back number twice last was at 12:36 pm as of 1:27 pm I've yet to be contacted. If treated customers this way I would have been fired. Completely unprofessional. You want your money in a timely manner well I has a customer would like service in a timely manner.

I called in to Comcast support hotline on Sunday, July 3 to schedule an appointment for a technical issue I was having. Well the rep I spoke with told me that she had an opening for a tech to come out on 7/7 btw 5-7pm. Told her I didn't get off til 6pm. She said that was fine I would make sure they came after 6:30pm. Now, I'm being told told that was not correct. Have called back 2xs to speak with a mgr and each rep tells me it will take 48 hrs for a call back and refuse to transfer the call. Please, I need assistance and a call back asap. Comcast customer service reps need additional training. At this I am Direct TV will be my next choice.

I began a contract in feb 2016 total including tax was 65 dollars for the first bill totalling 88. They refunded me and now my bill went up 2 dollars. It's the principal of the deal! Why cant they keep their word when contract is finished. Well know so am I. I'm finished with Comcast. Will my bill go up every month? Now I am reporting this fraud to fcc and bbb.

My cable went out in my bedroom. I called Comcast technical support who attempted to resolve the issue. They couldn't resolve the issue. I was told that they had to send a technician to my house. I was further advised that there wouldn't be a charged unless my TV was causing the problem. The technician came to my house and determined that the problem was a bad box. The technician replaced the box and the problem was resolved. I later received a bill stating that I owed $50.00 for the service call. I explained to them that the problem was not an equipment problem. They insisted they I had to pay. After talking to a supervisor and negotiating she finally said I only had to pay $20.00 for the service call. I still refuse to pay for faulty equipment. My problem is still not resolved.

Service issues for the past Several Weekends and even right now 10 am having the same problem. I've called several time to get this problem taken care of. But nobody has yet. The Problem is service on both cable and internet keeps cutting out. The message I received is Were having trouble connecting to the X-1 Platform Please try again later RDK03032. Also on my Guide screen it looks likes 2 different fonts are being used one large font and one small font. Now I am trying to call the corporate office seems like know one is at the office or they are refusing to answer the phone I want a call from someone at the corporate offices they can find my number in their system. If I do not hear from them. I will call the FCC and the BBB. I am Tried Of Paying for Bad Services. I've been a long time customer and this has been the worst service area i have been in.

Your tech support is terrible. I called and was told to exchange my modem due to intermittent issues. I did this and called in after powering up my new modem. The technician was useless. After almost an hour of working to get me online he ended up telling me that the problem was my computers. I told him I have 3 computers and it was not possible that all of them had issues. I asked him to provide a tech to visit and he refused and told me to have my computers checked out. Well, my computers all work fine. I went to the local xfinity store and they informed how to get online. It worked and so do all my computers. Your tech wasted my time and your money! He said his name is Jalie (?) Uverse is looking pretty good!

I had a problem with one of my TVS. I called Comcast & worked over the phone with a tech who told me that my box was defective & needed to be replaced. The tech came out & replaced the defective box, which was approximately 3 months old. I was charge $50 for the tech to replace a defective Comcast box, which I do not own but rent. I have tried to get this adjusted to no avail as I was told by a Comcast employee that this is Comcast policy. The employees' name was David (#102514). I am a physically disabled senior citizen who is physically unable to change equipment.

A representative contacted me about changing my services, but did not inform me that I needed to change boxes and wiring. When the box arrived, I contacted Comcast and an installer was sent out on a Sunday, while I was at church. Upon arriving home and finding out that I had to pay $200, I called and spoke with someone. I was told that a supervisor had waived the fee, because I was not informed. Then I received a bill for $699, the fee was still on the bill. I contacted Comcast and the bill was cut down to $437.68. I paid the bill right there on the spot. Then I received my April bill and a charge was on it for $181 past due. So now I have been calling Comcast attempting to straighten this situation out.

I spoke with a supervisor and he said he would waive half of the bill and find the person who lied to me and make them pay the other half. I agreed to this. Then when I called them again Saturday, another supervisor informed me that on the account she see where I did not consent to half of the bill being waived. Now I received a past due notice today, saying pay by the 13th or services were being terminated. I am a senior citizen. I do not have $144 dollars laying around. My husband and myself live on a fixed income, that is why I pay on the 3rd or 4th of the month. Representatives should give you all the information and let you decide if you want to incur costly fees. I told here if she could cut my bill down then she could change my services. But I was mislead and lied to repeatedly by your representatives and it is not fair.

If Comcast terminates my service, I will take my business elsewhere. Would you please look into this matter.

I moved and Comcast came to transfer my bundle on March 4, 2016. My account, I was told it is a new account. They promised to keep my phone number; but gave me a new phone number. I asked to keep the package I had. When transferring my service, they switched my package bundle promising that it would be the same monthly bill. I did not realize that what they gave me were several Spanish and sports channels which I do not watch. I spent an entire day on the phone with Comcast in order to get my phone number and my old package, I was disconnected 4 times and when I phoned back.

I waited each time half an hour to speak to a rep. When I looked at my bill, I noticed that it was $382.00, I was charged for cancelling my old package $109.90 and $25.00 for an additional TV after telling them that I only wanted one TV to be connected and an additional line which I do not have plus tax. I was promised that these charges would be reversed, to no avail. If you do not remove these charges immediately (I am disabled on a very small income) I will cancel my account after being an excellent customer for 31 years.

You can look it up but I think we have had your service going on three months. When the installer finished his work he told me there would be a crew come out and bury the line in about 4 to 6 weeks. Weather was constant rain so I didn't press the issue. I did call about three or four weeks ago and talked to a rep about running the line under the house. He said someone would call me on March 25 the to set up and appointment. No one has called. Since then I have looked closely at the installation of your equipment. It's installed on the back of the house where it should have been installed on the side of the house near the electrical panel. There wasn't a level put on the box. I have not seen Comcast ever installed like this. Please call and make another appointment.

Installed new X1 box on Sunday 3/20/2016, the installation team initialized it, but could not get it to record either from the red button or by voice command, it gets an XRE-06027 error code, telling you Comcast has a problem and to call an 800 number. So I did and they try initializing it also with no success. They said they would have to have Tech Support contact me within 24-72 hours. After 72 hours I called tech support back (3/23/2016 1:30 pm) because I had not heard from anyone and they attempted to fix it again and they said I have not used any storage (recording) which I said is probably because I can't record! They could not figure it out, so now they said my options are to wait 2-3 days for on-site support or have X1 support call me in the morning (3/24/2016) between 9-12. Because they said it's still a Comcast problem I went with having them call me.

Another problem I told them I was having was that most of the time when you press a button on the remote the screen does not respond for 3-5 seconds. Which is very confusing because you don't know if you did not press the button or it is just taking that long to respond, so you end up pressing the button more times and then it responds to all the button pushing, but in the 3-5 second timeframe. They said they don't have a clue what that is. Thanks Comcast, your doing great with my new platform that is supposed to be the new best thing. I don't think so and support is pretty poor also!!!

I explained that I have been a customer of Comcast for 20+ years and have been without recording ability for over 3 days now and want it fixed asap! I ask for it to be escalated management, but they said this is all they can do.

We are a home construction business in Atlanta, GA. We have called repeatedly since Jan 2016 to have comcast simply remove their guide wires from the telephone pole between 515 and 519 2nd Ave in Atlanta, GA so we can move the pole to a different location. The work ticket number is 034257922. It is now March 16 and no one at comcast has called or addressed this request even though we have repeatedly called over the last 8 weeks. We needed this done 6 weeks ago. Please tell us how you want us to proceed.

On January 15th I moved to Maryland and transferred my comcast service and have had a problems since the first day. Every day my cable box goes come tell off sometimes after unplugging for 10 ,its it pops back in but days it goes out for at least 24 hours. Not to mention the 25 hours the cable went out when the Grammys came on. Comcast in Maryland is worse than Sprint! They need to fix this Asa's by giving me a new box or by letting me out of this contract this unacceptable and VERY poor service..... Not to mention when chatting they tell you all of your services show strong signals well duh the problem is clearly the box.... And it has gone out again while typing this message.

No phone service since yesterday (3/2/16). Called comcast on cell phone. They could not fix the problem remotely so set up an appointment for today at 9 AM. (Reference # 564658132.) By noon nobody showed up. Called comcast at noon and was told the technician did not show up for work today and rescheduled service for Saturday afternoon. This is unsatisfactory! Talked to a supervisor who said she would try to have someone come out bu 3 PM today.

I have set waiting all day with no phone and so far no technician. FYI. My son is an ex with T-Mobile and told me that Comcast could care less about residential customers and cater mostly to commercial accounts. Looks to me like this is true. I'll be looking into another company that delivers service not excuses.

I ordered service on February 19th ,internet and home security system. For some reason the service was disconnected on the 21st and then they reconnected it on the 23rd. Next they told me that a technician needed to come out, no problem. I made an appointment for Sunday the 28th and no one showed up. When I reached a supervisor he said he did not know why it got messed up but that the next day a technician would come over. When he arrived he said it was a problem with the line and he would come back to let me know what was going on. He left and never came back.

Today March 2nd a technician came over after calling twenty times and fixed the problem. Remember I order the home security system well I never received it and when I called Comcast again they said they would look into it. When I spoke with the supervisor about the missed appointment he told me they would not charge me installation, the woman at Comcast that I just spoke with told me it was a valid charge. If they do not resolve this and quit charging me for service I am not receiving I am going to contact the Public Utilities commission.

Slow speed on my internet connection which got worse after a service call. At times almost unusable. Have tried a couple of times to get this solved (now three calls) Comcast's answer was to try and upsell me to another service a bundle of internet and cable. Support center in Philippines is next to useless, their solution was to have me download another browser and use that!!! put on hold forever and finally get fed up and disconnected the call.

Dear Comcast Xfinity; I'm writing this complaint letter to first inform Comcast Xfinity Corporate Offices of it's lack of Customer Service, the inefficiency in support services and the lack of follow-up and the entrapment of your service. As a result of these pratices, I have been charged unnecessary fees and late charges. I was told I CAN NOT downgrade the plan until the balance is paid. My services were terminated and I was still being charged.

According to the Comcast Customer Guarantee, I'm official requesting that ALL debt associated to the above account be dropped to a zero (0) balance and that the above account be placed on "complimentary" service status until this issue is resolved. Since November 2015 I've called Customer Service numerous times trying to downgrade this account. The downgrade is so I may bring this account current. I have request many time to speak with a "supervisor" with no avail. I was told a supervisor would call me back. I'm still waiting. Each time I made a follow-up call I was given a fraudulent answer or transferred to another department.

Can't get all the channels I pay for due to an error code XRE 03056. I'm unable to customer service on the phone I'm stuck. I found out its a common issue with them I don't know what to do.

A few days ago, about feb 8, our internet and phone failed. Calling Comcast tech support I was told I need new modem so at service center got new modem and also picked up X1 infinity equipment to install. Couldn't get any of it to set up so contacted tech support. After some messing around, was finally told there was a service crew working on problems in our area and to wait until they get it resolved. got text mail saying it was resolved and to go to web sight designed to activate our devices. did so and it reported it couldn't activate anything at time. Called tech service and was told they were still working on problem. Waited until later and got another text saying it was resolved.

In meantime, noticed, the activation page had taken over my home page on my computer so anytime I accessed internet or hit home button, instead of going to 'bing' as I had it set, it would go to your activation page Tried going through steps to see if that would clear but it would hang up on blank page saying redirecting. Called tech service to get equip set up and they suggested sending tech out. Next day, Eli, tech 2182 come and realized our signal was too low at sets for setting up X1. He changed splitter and reworked grounding of equip outside. Then added some equipment inside to get the signal up. After entering house, we split to bedroom and have a long cable going to living room area where it split between front room and family room.

He said we have too many splitters and I pointed out that was the price of the original tech some time ago, using only one cable to service to two TV's at the remote location. After working and getting our signal strength up at the remote location, after replacing one of our x1 boxes that was defective he set it up. And to my surprise, both tvs and the bedroom had pictures that were much better than we have had since we signed up for Comcast. We have obviously been working with so so but not as good as we should serve since we signed up. The pictures had much more detail and color quality than we have ever seen. This brings me to three questions. 1. Why wasn't our cable installed to get the best results our equipment is capable.

I never felt it had the quality we see when we see the demo TV's in Costco, etc. 2. Why don't more of your technicians live up to the standards set by Eli, who went the extra mile to be sure we could get the best service our equipment was capable of. He is a real credit to your department and I hope your company realizes it. 3. Why did your company suggest I enter one of your web pages that didn't offer any visible way to cancel it and it locked up my home page so I couldn't access Bing in anyway a I normally could before I accessed this setup site and it also caused my virus control to block Comcast so I couldn't access it.

Eli changed my home page to another site but neither of us could figure out what happened. I told him I would run a malware program and restore my computer to an earlier date so he could move on to other customers. After he left, I tried these measures but didn't help. I still couldn't access Bing and had to tell it to allow Comcast before I could access your web.

Anyway, I am very happy that Eli set up our system so it works much better than before but disappointed that I would be directed to a web page that messed up my computer, which had been fine before this problem. Fortunately, the next day, the problem seemed to clear itself without any action on my part and I was able to once again use bing as my home page without your web page taking over. Anyway, thanks and kudos to Eli for getting our service set up as it should be but shame on whoever directed me to this destructive web site and to those who originally connected me to Comcast with less of quality in our service that we should have been enjoying.