Comcast Complaints Continued... (Page 2)464+ reviews added so far. Upset? Call Comcast corporate: 1-800-934-6489
Our Internet and telephone lines has been terrible for the past several months now. Internet and telephone connections are very poor, which affected our day to day operations, and failed to meet deadlines. Internet and telephone connections are always on an "on and off" mode. When this thing happened, we are unable to even call Comcast due to no telephone connections at the same time. We have to use our personal cell phone to contact the Comcast. Comcast will just say, "we will send a technician". When the technician showed up, he can't even diagnosed or resolved the problem at once. And when it was resolved, the Internet and telephone lines will work for only a few days and then back again with the same problem. With this kind of very poor service, we think we are entitle for a refund, since we are losing money, customers, and time. If your services will continue to be like this, we have no other options but to switch to another company. Dealing with this company is an absolute nightmare and headache. We are very unhappy and very frustrated.
I don't need a commercial with a child NOT SPEAKING ENGLISH (Swahili) explaining to my kids why he can't learn to speak English living in our country.
Switched to xfi from regular comcast service.
Xfi not ready for Prime time
Have had 3 tech visits and have been to service center at least 3 times
I am on my 4th set-top box with dv r
I am on my third modem
Both in the last 2 weeks
Finally everything seemed to be working right for a while day
Until today when now 1/2 of my wife's recordings have disappeared
Dvr says 11% full and recordings gone
Try to change save settings and get xre-06027 error code
To whom it may concern,
We continue having issues with our internet and our cable signal, even after your tech came out and made “repairs.” Speaking of repairs, I thought you’d like to see how your technicians leave their finished work in my yard. Splice repair was made over a year ago (cable still not buried) and the technician threw their trash up in my yard. Technician that recently came out left his trash by the cable box in my yard as well; please see the pictures attached. I requested the cable be buried, but it’s still exposed. The trash is still in my yard. Considered upgrading our service to Xfinity, but I don’t have any positives to work off of. Id like these issues resolved.
Acct # 8495744041043546
You have an unsafe driver that is putting all south FL drivers at risk. Whether he was texting, talking on the phone, or just a bad driver; he should not be in a killing machine. Blocking and intersection which stops all other traffic, can and should result in a ticket. This driver must be at least reprimanded for his driving habits before he causes a "road rage" incident. Which we all know that never ends well. The blocking, was only one infraction I witnessed and photographed. That happened 8-1-18, at 6:22pm just south of the Dade-Broward County line on University Dr in Miami Gardens. He pissed off many drivers, just by the sound of horns blowing. He drives a small bucket truck, FL plate GBC 796, truck #15508. This complaint is also being sent to the other proper authorities. The photo is available upon request. This is not the only driver of yours that needs to obey the traffic laws. Get control of your fleet - NOW!
I signed up online for cable and enter net and 100 dollar visa gift card and now I being told I'm not getting the gift card because they screwed up my package that I signed up for .i think this is wrong and I should get the 100dollar gift card . They told me I would get it in 3-5 business day and I didn't get it so I called them and they said I'm not getting it . I got your. Cable and enternet and I have to pay over 70.00 a month for it now for two years I think it was a scam and it's not rite that they put a promotion online and then reneg on it
I signed up online for cable and enter net and 100 dollar visa gift card and now I being told I'm not getting the gift card because they screwed up my package that I signed up for .i think this is wrong and I should get the 100dollar gift card . They told me I would get it in 3-5 business day and I didn't get it so I called them and they said I'm not getting it . I got your. Cable and enternet and I have to pay over 70.00 a month for it now for two years I think it was a scam and it's not rite that they put a promotion online and then reneg on it
I am trying to get my aunt's phone service back on and no one will talk to me. My phone number is 812-522-4592, She is blind, 97, lives alone and her medic alert necklace does not work unless the phone works.
My Mother has comcast and her bill went up 7% from last month for her land line. I spent 38 minutes with customer service (what a joke) only to he hung up on. Next I tried a live chat, I finally gave up. I'm on hold currently with the loyalty department. HEY COMCAST. ever wonder why cell are so popular? YOUR SERVICE SUCKS. Time to file a complaint with BBB.
i am seriously considering cancelling Comcast as you are going up on my bill from 173$ to 233$i w would like to talk to someone in America who can help me Your rep told me you couldn't work with me until I received a bill for the new amount. Don't expect to hear from
you but wanted to express my opinion
AT&T Sportsnet and all other sport channel are unavailable to view thru Xfinity Stream. As much money as I we pay for service we should be able to view the sport(s) channel(s). I've contacted AT&T and was informed that it's up to my TV Provider Comcast/Xfinity to give the customers access to sports channels. Come On......
I had a guaranteed appointment this morning 7/5 with a Comcast rep who was supposed to arrive between 10-12:00. I received 2 automated calls confirming appointment. I waited while on vacation for 105 minutes expecting their representative to show up. At 11:45, without previously contacting me, I received a text that my new “guaranteed” appointment was now 7/6 between 3-5:00. I called their customer service who responded there was really nothing they could do to get someone out today to accommodate my schedule and sometime things happen. So unacceptable.
I have been a Comcast customer for over 20 years. I had no complaints, but as of May 4, in which I payed my last bill with my checking acct. and you have always excepted this, on June 4, I was declined and I was told it was Comcast problem with me and some other people. they said they would fix it and it would be a few days, I pay everything with this checking acct., and never had a problem. well the problem was not fixed. I tried to pay yesterday July 3rd and the same thing happened again, nothing was fixed. I will go and pay tomorrow at Adventure , but if this problem still exists , I will then switch my cable company. Maybe Comcast doesnt care because I am one person. but I dont think you would like to lose business of any kind. I am very disappointed in Comcast. plus one of your Supervisors were suppose to call me back , they never did, his name Jefferson Silver. I hope you can resolve this matter. so I can continue to be with Comcast. Thank you for your time in this matter. Sincerely Gayle Neveloff
I'm very disappointed at the level of care and concern I received from your company!!!!! I've been a value customer with your company for a couple of years!! I've always made my payments and to be treated in this matter has definitely made this experience undeserving! my account number is 8771400510167879 and if you look at my account you'll see we've always paid our bill. Just starting with year alone payments made was 01/07/18 $232.43, 02/0218 $232.43, 03/02/18 $236.21, 03/16/18 $236.21, 04/14/18 $206.54....
Now in March you notice I made two payments...Plus I decided to add two additional camera to the two I already had. I set up the instillation date 03/17/18 between 8 and 11am however when they never showed up I called and was informed it was never scheduled, because I'm a valued customer. The installation fee and the cost of the camera will be waived. I spoke with Gabriella id# 187, I spoke Alex on April 30th. 2018. They both saw in the notes that the camera and installation fee will be waived. As of May 9th my bill has gotten to $677.08 and there is a list of six cameras on my account, and I've only ordered two. June 6th the bill jumped to $880.88. When I called May 25th I spoke with Chantel I asked to speak to a supervisor Katrina #1009060. She informed me that they will move all false chargers on my account, but she had to transfer to customer solution Joey #5080. I was informed that I will have $441.51 credited to my account. However on June 23rd I spoke Kamani #1947228, she transferred me to her supervisor Delano #12948, he informed me that my bill jumped to $1,000 in May, and i had a choice to make a payment or loose my service. As a valued customer how can i be charged a $1,000 and all i have is internet, cable, and security. This is the most unheard of outrages false chargers I've ever seen in cable business.
tv cable out only local channels comcast have their off the hook. NO customer service at all. I will be calling billing for a refund for however many days we go without the service we are paying for.
This is the second time we have tried to get Comcast. WE CANCELED AGAIN TODAY. Each time Comcast came out they said we needed a cable connected to our house. After the first person from Comcast comes out, WEEKS go by and nothing happens, no one calls. I have had to call Comcast many times to get a report as to when we would get service.. I've spoken with a "Doug" once and have called him several times since June 5th and he does not return my calls. As far as I know, nothing has been done and it looks like Comcast does not want our business. .
Your Customer Service is awful.l
I have been waiting for 2 months to have my cable put in the ground since it was damaged by the winter. It is laying across my and my neighbors yard. The dig safe and tv flags have been up for weeks, I have called repeatedly and have been told they will call you or be out tomorrow. No calls, no repairs. Time to mow the lawn and we are unable. I have reached my breaking point and will have no option but to cancel comcast. I have been a customer for over 20 years but unless I get a response i will have to cancel.
MY SERVICE WAS CUT OFF 24HRS BEFORE I WAS SUPPOSE TO MOVE. I CALLED AND SPOKE WITH SOME ONE AND THEY SAID I NEEDED A TECH TO COME OUT AND FIX THE ISSUE. WHICH WAS NO CHANNELS WAS WORKINH. I WAS SCHEDULED FOR SERVICE TECH TODAY 04/19/2018 FOR MY TRANSFER TO MY NEW PLACE. I HAVE BEEN WITH OUT SERVICE FOR OVER 1 WEEK! THE TECH LIED AND SAID HE CAME TO MY HOUSE, WHICH HE NEVER SHOWED UP OR LEFT A SERVICETICKET ON MY DOOR. HE DID NOT ANSWER THE PHONE WHEN I CALLED HIM EITHER. IM STILL WITH OUT SERVICE!!!!!!!
ongoing internet connectivity issues, have had technicians out, tickets created and when no one comes to fix i call in and find out ticket was marked resolved.
tired of the run around taking my business elsewhere
My complaint is d Gunn talks way to much I turn the tv to another station when starts babbling
when I originally signed up the young man on the phone offered me certain channels ..I told him the price that would fit my budget which was agreed and he told me that he could help me now .. I don't know if he was trying to meet his quota or what but the simple channels I wanted I did not receive . then the channels that I was receiving never worked properly. they either stuttered or the continued to blinked out. I have contacted you all since day one about this . I hve spoke to numerous people and all they could do is offer me another plan that would absolutely not fit my budget. I am soo not satisfied ..because the channels I have are not showing so the option I'm faced with are that to cancel the little channels I do have with you all ands just keep the internet service or to continue services with you all which are horrible and even if choose to get another plan whos to say you all will even honor that agreement either. I have a 9 year old kid here who simply like TBS and the WE channels for some her favorite shows and that's what I was promised and did not receive. and the simple channels that we do have don't and wont even work ...I am sooooo not a happy customer .I feel duped, and cheated ;
We experienced a severe winter storm last Wed. (March 7) in which the wires for our cable service was pulled away from the house by falling trees.
My daughter first called Comcast on Sat. (March 11) to report this and request repair. She was told to expect a service call on Sunday before noon. When no one showed up on Sunday, she called again at 3:30 to inquire and was told to wait for the end of the day for crew to arrive. We heard nothing from Comcast for 3 days, so I called again on Wed. March 14 and was told the someone would positively be here by 10 pm. Again, no one came and no one attempted to contact us to explain why. I called again today and was told that someone may be out tomorrow - (I'm not holding my breath)!
I pay Comcast almost $300 a month on an automatic payment plan. I do not feel like a valued customer and will be contacting Verizon expecting their service could not be worse then you have provided.
I spoke with Denise in retention (escalations) customer service who rather than acknowledging my concerns and letting me be frustrated, talked over me several times, told me that what I was trying to explain was not what she asked for as well as then stated in a corrective type manner that she was trying to assist me. I could not believe that this was a customer service manager, even if she may have been having a bad/off day. The error was on the part of Comcast. She acknowledged the issue in a mechanical/dismissive type response, letting me know that she took care of the issue. The sentiment throughout the conversation was one of frustration, rather than have understanding/consideration for an upset customer. I never once felt a genuine concern/care from this rep. If she is a manager as she stated with Comcast, taking escalations, she needs to be held accountable to her integrations and attitudes toward upset paying customers. I have called/deal with many companies on a daily basis. I have had great integrations with Comcast and received genuine care/concern and a feeling that the person "actually wants to assist me". Comcast needs to review the call. I ended the call on/about 12:47 pm PST. I advised the rep that I would be filing a complaint. She advised that she has no extension, no employee id or any other identifier other than the call being recorded.
In October of 2017 I relocated to the Augusta Georgia area for a new job. I rented a trailer there until I moved my family into a new construction house on February 9th of 2018. While in the trailer I had Comcast installed for my cable provider. I specifically told them no contract due to my short time at the residence. Some where along the line, this got changed to a one year contract. I of course did not realize this until I called to cancel the service. I was told they could do a serviceability request ticket for my new address I agreed to this and called back on Monday after the weekend. I was told it would take three to five business days to complete. I called back on Thursday and after about 30 minutes on hold I was told the ticket had not been resolved and it would be escalated and I could call back on Friday. On Friday I called at lunch time and after spending much time on the phone with an Indian sounding man who's English was not horrible but not great either, he told me he could not find a ticket and he would write another ticket., I said how is this possible? He said since I did not have the actual ticket number with me he couldn't help. I told him you have my account, my old address my new address even my damned social security number but it's my fault you can't find a ticket you're group wrote!!! I also told him my other neighbors in the new neighborhood had already been through this and at this time there was no service to the area. He still tried to get me to do another ticket. He also said that even if there was no service I would be responsible for an early termination fee. I told him I would never recommend his company to anyone in fact I will actively promote a negative viewpoint to people. I still cancelled the service I mean why would I pay for a service that I was not getting? Since this is how Comcast chooses to treat the customer, I will never ever be in need of their services again. As I am a very talkative person, I'm sure I'll find time to inform all the new home buyers in the neighborhood. If you're service is consistently this poor others will be doing the same as I. Soon you'll be having team building meetings trying to figure out why sales are dropping. I'm certain at best I'll receive a canned email response expressing regret about my experience but there will be no real effort to right the wrong.
Cable workers while installing new cable on my property at 4444
Galbrath Drive, Sacramento, California broke my sprinkler which is located in direct line where the massive hole was dug.
I want it fixed before I have to start watering my lawn. I can be reached at 1 916-515-9489. Thank you
I had Comcast install 5 security cameras on my home, the camera wire is so low to the ground my neighbor came and cut the wire to sat me up for a home invasion. I never leave home and someone in the neighbor hood told me. one window the camera was installed in front of the window, that window is not being monitored at all. I'm using my old camera system to monitor that window until my appointment date. I have made an appointment to get the cameras reinstalled. I'm a widow living alone. The installer kept asking to use the bathroom, I told him that Mc Donald's is down the street. Another installer told me he has to see all of my sensors it's mandatory with the company, I told him NO. they can't and he can't demand to see anything in my home. Why do Comcast hire jackleg thieves to install their equipment? My daughters house was broken into the day after Comcast installed her cable in her home.
my complaint is about my Comcast bill I call to inform them that my bill was to much this month , I have been recently having the problems and everytime I call Comcast I have a hard time and they give me stress . My recent problem was about my bill and I had to cut it off and I had to pay but a month after I put it on and this person I had talk to said this would be my new packet that it fits my request and my financial needs My recent bill did not follow what he sad my bill was double and I couldnot belive it that I only have basic cable and basic internet that barely works .\
please contact me @
Why are the Xfinity commercials on WTXFH sooo loud? It only on that station that it’s like that and all the other commercials are normal.
I’ve called about this and it just goes on and on.
Second time writing this because it wouldn't take it the first time - I have several complaints but will limit it to only one.
On Christmas Eve, I called because the battery on my Home Security System was dead - I could not find where the battery was. The person I spoke with was unable to help me - so I just left it until yesterday when I went into the Comcast store (located in the dumbest place - next to the Secretary of State driving facility - no parking) and was told there by one of your employees that a technician had to come to the home because the batteries are special and they need to replace them. I came home, called Comcast again, was told that I am to replace the batteries myself but because of the misinformation I was given and trouble I was having since I had not been shown there were even batteries in the unit, when the Tech came and after he had replaced the batteries, I was to call in and ask for the $60 charge to be removed. It would be a one time only deal. I was perfectly fine with that. After he came this morning, and actually showed me where the batteries were and how to get the face off the unit, I called and the person I spoke with (who, by the way has very poor English), told me it couldn't be done. I asked to speak to a supervisor and was given the run around again by this same individual and I told her I would wait. She came back and told me she would transfer me to someone else. She did so, to another person who didn't speak English any better than she did, and she argued with me that the charge could not be removed. I told her I was not paying the $60 because I was told to ask for it to be removed on a one time basis and finally hung up on her. Granted that may not be the most professional behavior but I don't think arguing with the customer is professional either. I am not paying the $60 so I don't care how you get it off my invoice because I was told I could have a one time removal.
I called back when I knew it would be a different shift and that person was so very helpful and even told me there was a notation on my file to credit my account for the $60 - those two women I spoke with earlier were totally unprofessional.
I had service at 3002 Lawndale Drive Crwfordsville Ind 47933 with xfinity with a two year contract, but when we were attempting to move our service, after numerous phone calls & the time of move approaching quickly, I was told xfinity could not provide us service, I gave them a disconnect date for service & was told I would not pay early disconnect fee since they couldn't provide us service. I recently receive a bill for early disconnection fee, so I called & questioned charge, I told a supervisor would get back with me after all information was reviewed. I did not hear from anyone so today I called & the first gentlemen I spoke to said I would have to pay the penalty for early disconnect again explained I was told it would be waived due to service was not provided at our new home address, I ask to speak with a supervisor after holding for 18 minutes Elizabeth said she had no authority & told me I owed the money since I broke the 2 year contract, I feel I shouldn't be charged as I was told I wouldn't owe anything then I get a bill in the mail when I try & call I truly feel no one really cared about my concern, nor did anyone return my call as promised, my claim number was 044514907. We were very satisfied with your service & had every intention of moving service until we were notified no service was available in our area, I am very disappointed in the resolution of my concern, My phone number is 765-894-3828, email is firstname.lastname@example.org.
Had to go through 3 people to get an appt scheduled when I had a ticket number already. Had to do this because Comcast took my wife off the account as an authorized user on the account. To top that off they could not talk to me correctly with the last one using Mr David instead of David or Mr Karling. Had to verify account information numerous times willing to bet it was a call center outside the USA!
Have been having problems with phone and internet for about 2 weeks now. I had to sit in the phone for 2 hours the first time! Then again the same week. Now today an employee of our beloved comcast shows up to do work in the apartment below is and as of 830 a.m. on thanksgiving no less and a full dinner planned here I have no cable service either! The guy disconnected our service and after more than 4 hrs on the phone all I got was in sorry.. a credit and a 2 day wait to restore service that should be on right now! Is this the type of employee comcast hires? One who causes damage and inconvenience and tells us a have to wait to have it fixed?! Unacceptable Comcast!
The local weather channel (101) in Westmorland county Pa., seems to have been discontinued in our locality. We have loved this service for years, and was very reliable. We are Very disappointed being our cable bill is over 260.00 dollars per month. We hope your management will reconsider to refurnish this option to our cable access.
Thank You for giving us this opportunity to file a complaint.
Robert & Karen Milko
The channel 245, weather scan, in my area (Danvers, Ma.) has been removed from my line-up. I think this is a bad move on Comcast , myself and all my friends, family and customers go to this channel to get the local weather. It gives us the week, day and hour for forecast.
When you watch the weather channel 47, you have to watch the bottom along with all the noise of people above, speaking on other subjects.
I just want the weather in my area.
I hope you bring weather scan back (245), I miss it a lot. this was 1 reason I stayed with Comcast instead of switching to another provider.
So disappointed not to have 245, weather scan channel
the ability to get to an agent is the worst ever having to go through the computer operator to get to an agent is poor on your part of which we pay hundreds that is more enough to have you have a live person answer the phones................having many issues with cable and the on demand which is a tech problem..your foreigners who are supposed to be on line techs are stupid and you charge to much money for poor service in fixing your lack.........
Had to finally leave. The cusomer (no) service department is the very worst I have seen. After you go throught the maze with height weight color hair dob social security number address state zip You get to state your complaint. The person says you need to talk to a different department. That person answrs the phone and asks you height weight color of hair d.o.b socicial security number.....really? I left and went with a slower, less efficient company but they have stuck with the exact same charge to me as originally quoted but in the end I would rather have a lesser product and be with a cutomer without all the fake charges.. by the way, they did not ask my hair color.
The customer support schedule an appointment for
20 Oct 2017 @1to 3 pm for a
Onsite visit sie to the intermittent going issue
On the same date at 130pm i contacted the customer service line an i was informed that the apoitment was cancelled with out any explanation
My account number 8771 20 063 0473920, I did have service for tv and internet, a lady called me and offer me triple service including tv, internet and phone service at good price, she assured me that my cellular will be included, and Comcast will call my phone company to do the transfer, my phone company still charging me for the service, so I went to Comcast to ask why they didn't transfer my account and Comcast is charging for the tree services, they told me that they are going to put me back on my old contract, I would like to know my position with you, I will appreciate your respond to clarified my situation. Thank you for your service.
For those of us in St Augustine and were affected by hurricane Irma we expected to be without electricity for a period of time and our cable service. We were fortunate in our neighborhood to get our power back in less than 24 hrs. For those of us who have Comcast (which are most) it has been a completely different story. Others subdivisions around us had their service restored soon after the power came back on in my neighborhood it’s now been 10days. Many have called Comcast only to speak to someone from another country who has told everyone who has call a specific date and time, which by the way is always 7 PM something i.e.. 7:10, 7:20 & 7:18. Of course those dates and bogus times came and went. I feel it is an insult to me and the others to give such false information!! SHAME ON COMCAST!! Would this be expectable behavior to you if you were in a similar situation? To put it in simple English, if they don't have an ETA then they should not be giving one.
The real problem as it turns out is multiple cable lines that are down in our neighborhood. My husband was told by a nice young man that works in the field for Comcast that yes they are aware of the issue but that Comcast runs on a skeleton crew most of the year and when there is a disaster they outsource the work. He also stated that there is NO ETA for when this particular issue will be resolved. Meanwhile, you might want to know that some of your paying customers are thinking of dropping your service and going with another service, myself included.
I worked from home 50% of the time so it is important to me that I have reliable internet service. Let me tell about some of your other customers in the neighborhood. My dear friend and neighbor has stage 4 cancer. She is often too weak to do much of anything, watching TV takes her mind off of the pain she is experiencing it's a small thing but gives her some comfort.
We are a small community of people that matter and deserve better than we'll credit your account for the inconvenience.
Our service is under my husbands name John Schneider. His email is email@example.com and Comcast ID is: John-Schneider@comcast.net
I reached out to Comcast on 9/5/17 to ask for a letter that states that I have successfully closed my account and have a zero balance. I needed this letter to have today's date on it. This letter was requested by an apartment leasing office. In order to secure residency I needed to show that I no longer had service with Comcast and that I did not have service between the months of May 2017-Present. I was told that a manager would call me with the hour to assist with my request. That never happened. Then I called back and was told by a representative that I would receive an email with the information I needed within 6 hours. That never happened. So then I called back the following morning and was told by another representative that I would receive that letter/email within 3 hours. Again, that did not happen. So on my lunch break I called Comcast yet again, only to be hung up on twice. Then the representative that I spoke to tried to transfer me to the collections department, because he said they would get the email out to me today, and we were disconnected. So, I called back yet another time. I spoke with yet another representative that told me the other representatives must have been new hires and did not know what they were talking about and that I cannot get an email, but get a letter mailed out to my home in 10 days!!! I said this is UNACCEPTABLE!!! Because I was told that I would get my letter in the email on more than one occasion by 3 different representatives, I feel as though this should have been taken care of. I do not understand why I have to jump through so many hoops to get a damn letter!! I am extremely pissed by this whole thing. I needed my letter yesterday!!
I've been having billing problems since I renewed service but this is the last straw I had a service guy sent out to my home on August 11, 2017 and was explained that if the issue was my TV or damage to wiring on my behalf there would be a $60 charge BUT IF IT WAS EQUIPMENT RELATED there would be none. The guy ending up changing the box and told me there was nothing to sign because the visit was equipment related. I just received the bill with the $60 in home visit charge. I called customer service and the guy tells me I have to pay the whole bill and wait on the outcome of the ticket he opened. There is no way I have to be held responsible for an error in coding by your tech. We live on a S.S. income and I don't have an extra $60 laying around to pay. Then he went a step further and tells me if I don't pay it in full you are going to impose a late fee. I need this taking care of before the 15 of September because that is when my payment is due Account # is 8495-75-380-1832535 and I can be contacted at 347-640-9675 my name is Bonnibell Colon
Our Customer at firstname.lastname@example.org is PRETENDING to be YAHOO & sending EMAILS to YAHOO CUSTOMERS THAT they have REQUESTED TO DELETE THEIR ACCOUNT IN TWO (2) WORKING DAYS UNLESS YOU LOG INTO YOUR ACCOUNT THROUGH A LINK GOING TO THEM WITH ALL OF YOUR INFORMATION!!!
DOES COMCAST APPROVE OF THESE SCAMS??? IS COMCAST PART OF THESE SCAMS??? THEN WHY IS IT ALWAYS COMCAST CUSTOMERS THAT TRY THESE CRIMINAL ACTIVITIES???? IF YOU SEND ME YOUR EMAIL ADDRESS I WILL FORWARD YOU THIS EMAIL!!! ANYWAY YOU HAVE THE INFORMATION & IT MAY BE A COMCAST EMPLOYEE OF A COMCAST DEPARTMENT TO GENERATE INCOME!!!
Eric K. Meredith
Comcast is the worst cable company on the planet. Service is horrible. That's all I have to say.
Someone is making small payments on my account and I have made Comcast aware of it. But nothing is being done . I was given a ticket number(039484707) for an investigation to be done, fore every time I speak to and agent in the Billing Department or Solution Department, all I am getting is that the investigation is on going. Because of these unauthorized payments are being made I have a credit of $43.49 this is not mine. I can't make my regular payment because of this credit.
I do need some help with this. Now when I call I ask to speak to a supervisor I'm told their all busy and I will receive a call at the end of the day and it never happen. I am a long time customer and I do enjoy comcast service , but I am so disappoint. I feel I need to take this matter further, because there is some inside misuse of customer accounts is happening , (I know it being done to me). I need this $43.49 credit removed from my account so I can make my regular payment. Please look into this matter.
In reference to account# 8495751010629759, I started a phone call to Xfinity cable to troubleshoot service at approximately 10:30am EST on 12/4/2016 and ended the call at 11:31am EST and had the most frustrating experience with a satellite office in India. In speaking with (Jade ID#103066) and (Jay ID# 89381) for 1 hour, I unsuccessfully attempted to resolve 2 issues: 1) receive the devices that were originally ordered as I only received a secondary cable device in mail; & 2) troubleshoot the cable device that I received in the mail a week ago.
They were incompetent, communicated inaccurate information, and lied over the phone to me (please review phone conversation). At the end of the call, Jade never processed an order to deliver the remaining devices that I originally ordered online. However, while on the phone with Jade and Jay for one hour, my wife decided to call the Comcast main number and was routed to a satellite office in Mexico. The agent in Mexico resolved our issue in 19 minutes before we ended the call with Jade and Jay and she was most polite.
Not only did I waist an hour of my time with your Indian satellite office, I didn't attain any value or agreeable outcome from the call. What's more, when my wife asked for an email to submit a written complaint, we were refused an email or website and only provided with a mailing address. I found this website to formally submit that complaint with a simple search engine query. I respectfully request a review of the account and experience, a credit to my account for the period which we have had no service, and an apology.
My Huntington Learning Center has been negatively impacted by extremely poor Comcast service for about a month. We have our phones connected to their service and a day does not go by when the service goes down and both our phones and computers are inoperable. Comcast has said it has to do with their outside signal. Really does not matter to me what the issue is if it is not fixed. Should not offer the service if it is not going to be the reliable service that they claimed it to be when I purchased it. For me it is real simple at this point. Either the service is fixed by Thursday permanently, or we will move on to one of their more reliable competitors.
I am so frustrated with your company’s response to my complaint re the balance due of $190. Between myself and my husband we have written a letter to Philadelphia and called at least 5 times.
Twice I was promised that someone “higher” up would call me at 410 507 6327 within 72 hours. No one has called. My phone call today was with “Amber” and her main goal was to road block me with my concern.
First it was I had no permission to discuss the account with anyone even though I have done so in prior calls. She indicated she could not move my call forward until my account was “secured”. So I did a 3 way call with Richard who granted permission. Only then did she inform me that there was no one “higher” up to forward my complaint.
Needless to say, I am considering filing a better business bureau complaint. We have been a customer for over 10 years and many months were paid with no “pricing contract”. I am to believe that all those months that a price break was not offered we were paying more than was needed.
This contract was not broken on a whim, it was broken because our house was sold. Our future house will be in Virginia, in an area where you are prominent. Are you interested in keeping a happy customer? Due to my extreme effortless effort to discuss this with someone, I am requesting a $190 credit to our account#05627123852038. I would appreciate your immediate response.
Closed my account in May 2015. Comcast over billed me for services beyond May. Contacted customer service soon after and was told this was their error. Received a notice from a collection agency for additional funds above and beyond the incorrect invoice 2 months later. Called customer service again and was told this was in error and funds were due me. I've yet to receive this overpayment. Now, 18 months later I receive another letter from a different collection agency for money due.
I've never received an invoice from Comcast about this bill. I called Comcast, talked with customer service who indicated a supervisor would be needed to review the account. I've yet to hear from Comcast. Also, record keeping of equipment is not maintained. When the router failed a service tech replaced the old one. He then took the older model back to Comcast. Apparently, no one recorded the receipt of the router so I was billed for rental of both routers. Once I challenged Comcast on this they indicated that the older router was found and my account was adjust accordingly. So, beware their ability to track equipment.
I would give no stars if that were possible. I called earlier in the week with no resolution. Called again at 7:00AM because my business internet went down, was told the earliest appointment would be tomorrow afternoon. Upon expressing my dissatisfaction I was told the issue would be escalated and I would receive a phone call from dispatch. Phone call never came, nor did the e=mail I asked for with the case number. Called again 2.5 hours later to find out this was never escalated.
Was again told this would be escalated and I would receive a phone call. Received an e-mail with a case number but no phone call. Called again about noon asked for a supervisor, the call was obviously given to the person next t whom I was talking to as I could hear them snickering in the background. Was told a tech was scheduled between Noon and 5. Comcast support tech never showed. Called again at 11:15 PM, apparently the ticket was closed out with no resolution. I've consistently asked for a call from a local supervisor and have ever received one.
i have had Comcast over 6 different times to repair my home security system and it s still not working, there customer service department is absolutely awful. The service department does not show up to there appointment on time. When you call them back they will tell you that they were there. There staff falsifies there information on the ticket. Greeneville, TN office's staff all seem to be incompetent and should be fired for the lack of knowledge in that group. Do not ever use Comcast the worst cable company in America.
The FAQ page states that even though a person may not now be a Comcast customer the person may still maintain an email account. There has not been any notification that this option was changed. I have lost my password to this account so therefore unable to access my email. The agents tell me that they are unable to help me. This frustration has only caused me to reaffirm my opinion of Comcast. By the way, don't email me as I won't be able to read it.
My television went out around 4 o'clock in the morning and when I called the gentleman was very nice in helping me he said he would send out someone around 1 o'clock. I went to the store and my sister was at home she is 61 years old she is on the account also her name is Carrie King while at the store the tech called me and when he got to my house instead of him stopping he drove up the street with his head looking up the street and kept going.
When I called back to make a complaint I just was feed a lot more bull I talked to at lease 4 supervisors and I received the worst service a company can give a paying customer and I do pay to me a pretty penny and due to the fact to the problem was Comcast fault my wiring in my box out side the house was set up wrong I use to hear the noise when I pass by it but never could imagine that something like that was going on I am glad my house is brick if it was wood I could of had a big dangerous problem.
I all I received was a lot of smart ass mouth supervisors with very poor customer service. This problem has not just got started I receive terrible service but this one here cuts the cake. The lies I got were not called for let me lie about a payment service be turned off. I finally had my service restored and 10 something sunday morning. My daughter just cancelled her Comcast and she was paying 250.00 a month and I have several other friends and relatives that are changing their cable service for me to take the time to set and type this I am very upset and tried of this company mess.
I called today and tried to reach to another supervisor and was not able to talk to one I guess once they put my phone number in they once again did not want to be bothered but I have been with Comcast to long to receive to type of customer service I am sure some other company would be glad for my business.
I was told 9 months ago that my bill would not increase for 2 years. Well its gone up twice oh they say that they sent me a flyer in the mail letting me know equipment was for sitting in my house was going up. And now its gone up again because of fees for this. I want get a group together to sue them any one on board are you tired of the lies! And saying you will not have an increase for 2 years yup they can charge what ever they want it doesn't matter and if you want out they may charge you too who knows. I have been a long standing customer and probably wont be for long I will honor my agreement but they wont.
This morning I experience an upsetting situation with one of the Comcast contract drivers. I stopped at a corner the prevent blocking an intersection at a red light. The contractor truck was three cars behind me. He decide to drive in the left shoulder and sidewalk to get ahead of me and block the intersection and almost he me. He caused almost hit my car and continued to look at me with a nasty and threatening facial expressions. He caused a major road block on both side of street. He then tried the back up and almost attempted to hit my car again. This driver was nasty and dangerous. His tag number is GDE K39. This driver need to notified of his dangerous driving skills and rude behavior toward other drivers.
Yesterday the power went out for a few minutes, when it came back on, there was no signal on my TV. I tried calling customer service. There is no live person to speak to, just a recording asking questions, I could not do the things the recording wanted me to do. I needed a real live person to talk to about the problem. I've tried calling several different Comcast numbers all with the same result, no live person to speak to. Why don't these people surprise me and respond to my complaint, you are very close to losing a customer. Maybe just maybe Comcast couldn't care less.
I'm a long term customer that is extremely upset that the YES network was dropped from Comcast around 10 months ago. I have always been able to watch my favorite sports team, the NY Yankees from my Comcast feed. Their seems to be no resolve to the dispute. Who suffers? Yankee fans. I called customer service on August 3, 2016 to complain. At that time I was told that a manager would call me to discuss my dissatisfaction. No call backs to me, so I called again today September 15, 2016 to discuss when this issue would be resolved. The customer service rep was kind, and stated he would talk to his supervisor. He did mention that I should call the Yes network to get this resolved. As I pay my monthly bill to Comcast, not the Yes network, I shot down his request. In adds on TV I sense that Comcast takes pride in its customer service. I hope that pride hears my voice to get the Yankees and Yes back on.
In November of 2015, Comcast dug up my yard with zero notice. I have called many times to take care of this issue, but no one will help or address this issue. There is still a massive hole in my yard and I am extremely concerned about the lack of notice on the part of Comcast as well as their refusal to fix this. See attached photos. Please address this so that I do not need to seek legal counsel thank you.
I would say Comcast customer service is horrible but that would be kind. We pay a lot monthly for triple play, Internet is down all the time.Just had a tech come out replaced some wiring said signal now great... 2 days later off line again. When will you get your stuff together. This company is going to be losing us and many others customers( if you care) very soon if you don't fix your problem. There are too many complaints to even keep up with. All have the same trouble. Verizon wireless is a phone call away. Comcast needs to fix this today!
My cable is not working as not enough power to box. I need someone out here today Friday Aug.5 as I have party coming over to watch Olympics and also a 98 year old mother-in-law living here looking forward to seeing Olympics. I pay my bills (very large) every month so I see no reason in helping me for this emergency. We can't wait another day. It has been out all day today (Thurs.) We've done everything they said over phone to do, to no avail..Ever since we switch to the x1 equipment, it has given us nothing but trouble in getting enough power to boxes.
I have a $69.99 double play 12 month contract plan.I have made all my payments on time and I am paid through 8/30/16. Comcast has suspended my service (7/27) saying I am 'past due'. I refuse to pay their unadvertised add on fees- for regional broadcast and sports.There isn't any notice of charges beyond the package price and taxes- which is exactly what I paid. Comcast has the misconception that they can do whatever they want. 100% WRONG! They take away your ability to view past bills...until you pay the past due money they say you owe - even though you don't owe anything.
Have tried to contact them since 10am it is now 12:46pm I've left 2 messages along with my number still nothing. 3 different times I was on hold for 15 minutes 1st time 33 minutes the 2nd time and 33 minutes the 3rd time. I was told leave a call back number twice last was at 12:36 pm as of 1:27 pm I've yet to be contacted. If treated customers this way I would have been fired. Completely unprofessional. You want your money in a timely manner well I has a customer would like service in a timely manner.
We are a business and were in the process of switching over to Comcast. The set an install date for 7/24/2015 (which they didn't tell us) and switched our phone lines on 7/12/2016. We have not had phone service for 3 days. Even after 10 hours of calls (mostly holding) still no fix. We are losing money everyday and Comcast has not figured this out. We are at our wits end. This is awful and I can't log-in to Comcast because we don't have an account number. Can someone help us out?
I called in to Comcast support hotline on Sunday, July 3 to schedule an appointment for a technical issue I was having. Well the rep I spoke with told me that she had an opening for a tech to come out on 7/7 btw 5-7pm. Told her I didn't get off til 6pm. She said that was fine I would make sure they came after 6:30pm. Now, I'm being told told that was not correct. Have called back 2xs to speak with a mgr and each rep tells me it will take 48 hrs for a call back and refuse to transfer the call. Please, I need assistance and a call back asap. Comcast customer service reps need additional training. At this I am Direct TV will be my next choice.
Made apt at 8-10 am the tech shows up at 8:20 walks in my house and then walks outside and says he has been moved to another route. That's a tech is around the corner coming. the tech didn't show up until after noon. Only took about 30mins to complete job. And when he left the internet still didn't work, the mgr told me on the phone there was not going to be a install fee due to the bad service I've received already. I got my bill week later and all what he said was a lie my bill was more than they said it was and the service charge was not taking care of. They were not willing to change it on my bill so I had no choice but cancel my service. By far the worst in the business.
I began a contract in feb 2016 total including tax was 65 dollars for the first bill totalling 88. They refunded me and now my bill went up 2 dollars. It's the principal of the deal! Why cant they keep their word when contract is finished. Well know so am I. I'm finished with Comcast. Will my bill go up every month? Now I am reporting this fraud to fcc and bbb.
Down graded our service 2 weeks ago. New boxes didn't work, switched out 3 times and have lost 2 days work with technicians at out house to research problems. Technicians could not find any problems at the house. We have spend approximately 10 hours on the phone with no results. Yesterday my wife got disconnected and the person at Comcast didn't offer to call her back. She wants to cancel the Comcast service after 10 years and I am in agreement unless you guys get something done immediately. I will also lodge a complaint with the BBB and call the local TV stations in Atlanta to complain on network news.
My cable went out in my bedroom. I called Comcast technical support who attempted to resolve the issue. They couldn't resolve the issue. I was told that they had to send a technician to my house. I was further advised that there wouldn't be a charged unless my TV was causing the problem. The technician came to my house and determined that the problem was a bad box. The technician replaced the box and the problem was resolved. I later received a bill stating that I owed $50.00 for the service call. I explained to them that the problem was not an equipment problem. They insisted they I had to pay. After talking to a supervisor and negotiating she finally said I only had to pay $20.00 for the service call. I still refuse to pay for faulty equipment. My problem is still not resolved.
To start, I do not get current information online in regards to my account. For billing, I always have a zero balance when money is owed. I chatted with a Comcast rep and was told that the company made a mistake when setting up the account but I would have to call back after getting a PIN number to correct it - although I gave the rep more information about myself then I am comfortable revealing. Very poor service. My major complaint is that in April of this year I was approached by a sales rep who said if I switch from DirecTV, I would get a $100 credit. The monthly service I signed up for is approx. $149. In April Comcast billed me for over $300. I had to pay DirecTV $220 to leave them and I just received a May bill from Comcast for $174 dollars. But still no $100 credit. Now I would like to know how the public can afford this and still support our families and switch to Comcast while receiving empty promises. Bad customer service.
Service issues for the past Several Weekends and even right now 10 am having the same problem. I've called several time to get this problem taken care of. But nobody has yet. The Problem is service on both cable and internet keeps cutting out. The message I received is Were having trouble connecting to the X-1 Platform Please try again later RDK03032. Also on my Guide screen it looks likes 2 different fonts are being used one large font and one small font. Now I am trying to call the corporate office seems like know one is at the office or they are refusing to answer the phone I want a call from someone at the corporate offices they can find my number in their system. If I do not hear from them. I will call the FCC and the BBB. I am Tried Of Paying for Bad Services. I've been a long time customer and this has been the worst service area i have been in.
I ordered Xfinity to be installed and described that I had Comcast previously but left it because of a number of reception problems. I mentioned how my cable connection went through the attic and down to all of the connections. A technician came to my townhouse to install it as scheduled, and I explained the system to him. He tried to determine how to provide the right hook up and even called his supervisor. In any case, they stated that I had to get a contractor or electrician out to rerun my cables.
This would easily cost more the $1000 to do. I mentioned when I talked to the salesman that the wire may have to be replaced and he specifically that Comcast would do it. Well, I am still using AT&T. They were able to install the system without any troubles with Wifi boxes for my TV. In any case, I am disappointed with what promises are being offered by your sales personnel and don't appreciate the time that I had to spend to find out that you can't supply me with what I contracted with you to do.
Your tech support is terrible. I called and was told to exchange my modem due to intermittent issues. I did this and called in after powering up my new modem. The technician was useless. After almost an hour of working to get me online he ended up telling me that the problem was my computers. I told him I have 3 computers and it was not possible that all of them had issues. I asked him to provide a tech to visit and he refused and told me to have my computers checked out. Well, my computers all work fine. I went to the local xfinity store and they informed how to get online. It worked and so do all my computers. Your tech wasted my time and your money! He said his name is Jalie (?) Uverse is looking pretty good!
In January 2016 we upgraded our cable box and were told if we subscribed to triple play we would be pay 10 less per month then what we were already paying and would receive premium channels. Then we were told we could switch our security system over to Comcast and only pay $30.00 per month with initial cost of camera and installation and activation. Sound s like a great deal doesn't it? A technician came to my home for 5 minutes and informed me that we could not switch over our existing system, ok no problem I understand, he leaves. I then get my phone switched over to Comcast and now have triple play, all is good right?
When I receive my bill for February 2016 it is in the amount of over $600.00 dollars, my normal bill was approx. $190. Itemized on the bill is all the the home security fees for installation, camera, activation fee and even a monitoring fee. WOW, how good is this security system when they are monitoring a system that we don't even have. That would make me feel real safe with their security system, they don't even monitor, or they would have known I was not activated, my current security knows when I'm on or off line. Call billing customer service, after over 30 minutes and 3 separate people was told bill would be fixed and a new bill would be sent out to me. Great, thanks for your help...WRONG. March bill arrives and over $600 dollars again.
Call again over 30 minutes on the phone, and a lovely lady tells me she will have this all straightened out for me, and by the way I didn't pay my bill last month, oh that's right I'm still waiting for the adjusted bill that the person in February told me I would receive. She tells me what my new up to date amount due is and I make out a check for $354.16, mail it off. She assures me that this what my new up to date adjusted amount due is and that she understands my frustration and will have her supervisor call me when her shift is over and allow me to vent my frustration, great...WRONG. No phone call and now in April I receive a bill for over $200 and then a notice that if I do not pay the over due amount they will shut off my service.
Mind you the overdue amount is due to their monitoring and installing my wonderful security system that I never received. Back on the phone again, after speaking with 3 people again, I now get to a manager in customer service. At this point I am livid and frustrated and very upset that they have now accused me of not paying my bills and sending out threating notices to turn off my service. The lovely and sarcastic gentleman that I had the privileged of speaking to could not figure out how I had a balance overdue and guess what, when he looked up my account the overdue balance had jumped another $20. Wow, interest?
Once he subtracted out all the overdue balances, he know tells me my current amount due is $206 and that is my monthly payment. How is that possible, the lovely lady in March told me that my balance for 2 months was $356 dollars, divide that by 2 and that is $178. Oh no she was wrong he says your new upgrade to triple play and all your equipment charges are now over $200, really, I was told it would be cheaper, Oh no its not, WRONG again. At this point I tell this lovely sarcastic customer service manager (who by the way told me to relax, WOW I thought I was the customer), that I wanted to return to my original service prior to all this lovely fiasco, and he tells me sure and don't forgot to return your new box or we will charge you.
Now mind you I have been a customer for over 28 years, have paid my bill, have been a loyal customer and this is how I'm treated? Not 15 minutes after I hung up the phone they had disconnected my phone and my upgraded service, WOW how is it that they can do that within minutes but cannot get my bill correct or even know I do not even have their security system. Well Comcast, my measly $200 a month may not seem much to you, but it is to me, so know I am switching my service over to Direct TV. I guess being a loyal customer for 28 years means nothing, and when I told him I was going to look into switching service he implied that I should do what I needed to do, well I have, and believe me I'm telling everyone I know what horrible customer service Comcast provides and the horrendous experience that I had. Good bye Comcast. Believe me word of mouth for bad customer service spreads like wildfire and I intend to spread my word far and wide.
I had a problem with one of my TVS. I called Comcast & worked over the phone with a tech who told me that my box was defective & needed to be replaced. The tech came out & replaced the defective box, which was approximately 3 months old. I was charge $50 for the tech to replace a defective Comcast box, which I do not own but rent. I have tried to get this adjusted to no avail as I was told by a Comcast employee that this is Comcast policy. The employees' name was David (#102514). I am a physically disabled senior citizen who is physically unable to change equipment.
Call to Comcast, transferred to level 2 then level 3. After using a new password, agent tried to login and couldn't. Told me problem was on their end to be fixed by next week. Page that comes up for my e-mail says they know it's a problem and "engineers" are working on it. Nothing fixed by Thursday, new ticket, new Thursday deadline. No fix by Thursday either. Turns out the Thursdays aren't originating with engineers but with Technician Alex who tells me she's had no communication with engineers. I ask are you able to contact them by computer. She says yes. I say will DO IT, I have 65 e-mails waiting. She is very passive. She reacts to me as if reading from a script. I understand on record there have been 50,000 complaints to Comcast. I see why. One or two engineers can't fix one problem in two weeks! They are lying. and so is Alex.
A representative contacted me about changing my services, but did not inform me that I needed to change boxes and wiring. When the box arrived, I contacted Comcast and an installer was sent out on a Sunday, while I was at church. Upon arriving home and finding out that I had to pay $200, I called and spoke with someone. I was told that a supervisor had waived the fee, because I was not informed. Then I received a bill for $699, the fee was still on the bill. I contacted Comcast and the bill was cut down to $437.68. I paid the bill right there on the spot. Then I received my April bill and a charge was on it for $181 past due. So now I have been calling Comcast attempting to straighten this situation out.
I spoke with a supervisor and he said he would waive half of the bill and find the person who lied to me and make them pay the other half. I agreed to this. Then when I called them again Saturday, another supervisor informed me that on the account she see where I did not consent to half of the bill being waived. Now I received a past due notice today, saying pay by the 13th or services were being terminated. I am a senior citizen. I do not have $144 dollars laying around. My husband and myself live on a fixed income, that is why I pay on the 3rd or 4th of the month. Representatives should give you all the information and let you decide if you want to incur costly fees. I told here if she could cut my bill down then she could change my services. But I was mislead and lied to repeatedly by your representatives and it is not fair.
If Comcast terminates my service, I will take my business elsewhere. Would you please look into this matter.
The NBA announced they would be providing cable customers with a day of free NBA TV to so they could watch the Golden State Warriors vs San Antonio Spurs game. I contacted Comcast/Xfinity & they said they would NOT be providing that to their customers with that service. That is BAD customer service! I will be looking into other cable providers because of this. I would love to know the reason they did not provide this to their long standing customers.
I moved and Comcast came to transfer my bundle on March 4, 2016. My account, I was told it is a new account. They promised to keep my phone number; but gave me a new phone number. I asked to keep the package I had. When transferring my service, they switched my package bundle promising that it would be the same monthly bill. I did not realize that what they gave me were several Spanish and sports channels which I do not watch. I spent an entire day on the phone with Comcast in order to get my phone number and my old package, I was disconnected 4 times and when I phoned back.
I waited each time half an hour to speak to a rep. When I looked at my bill, I noticed that it was $382.00, I was charged for cancelling my old package $109.90 and $25.00 for an additional TV after telling them that I only wanted one TV to be connected and an additional line which I do not have plus tax. I was promised that these charges would be reversed, to no avail. If you do not remove these charges immediately (I am disabled on a very small income) I will cancel my account after being an excellent customer for 31 years.
Comcast is discontinuing our TV top boxes. I called, they said they will send exchanges thru mail. Never got new TV top boxes. Called Comcast, said order was never placed, over hour on phone for replacement boxes. Instead of exchanging boxes, they are charging us for additional boxes. Called 3-30 to correct issue, on phone again over an hour. Our time is valuable. We getting the run around and charged for things we do not owe.
You can look it up but I think we have had your service going on three months. When the installer finished his work he told me there would be a crew come out and bury the line in about 4 to 6 weeks. Weather was constant rain so I didn't press the issue. I did call about three or four weeks ago and talked to a rep about running the line under the house. He said someone would call me on March 25 the to set up and appointment. No one has called. Since then I have looked closely at the installation of your equipment. It's installed on the back of the house where it should have been installed on the side of the house near the electrical panel. There wasn't a level put on the box. I have not seen Comcast ever installed like this. Please call and make another appointment.
We have a recurring problem. Two weeks ago we were unable to pick up the transmissions of the ION Channel at all. On complaining, the on phone operator tried resetting our digital boxes to no avail. Then a technician came and checked all of our connections. Every thing was fine. Then when I called customer support on the phone again I was more forceful. Comcast needed to tell ION to clean things up and lo and behold we started to get ION again. That was good.
Now, today, 3/28 we are watching ION and the picture and sound are pixilating every 5 to 10 seconds. Comcast needs to tell ION to clean it up and send better signals. This is worse than it was watching TV in the 1950's, when the picture would fade in and out This is awful. Please have technicians work on this. ION is a worth which channel for us, but not this way. Please.
Installed new X1 box on Sunday 3/20/2016, the installation team initialized it, but could not get it to record either from the red button or by voice command, it gets an XRE-06027 error code, telling you Comcast has a problem and to call an 800 number. So I did and they try initializing it also with no success. They said they would have to have Tech Support contact me within 24-72 hours. After 72 hours I called tech support back (3/23/2016 1:30 pm) because I had not heard from anyone and they attempted to fix it again and they said I have not used any storage (recording) which I said is probably because I can't record! They could not figure it out, so now they said my options are to wait 2-3 days for on-site support or have X1 support call me in the morning (3/24/2016) between 9-12. Because they said it's still a Comcast problem I went with having them call me.
Another problem I told them I was having was that most of the time when you press a button on the remote the screen does not respond for 3-5 seconds. Which is very confusing because you don't know if you did not press the button or it is just taking that long to respond, so you end up pressing the button more times and then it responds to all the button pushing, but in the 3-5 second timeframe. They said they don't have a clue what that is. Thanks Comcast, your doing great with my new platform that is supposed to be the new best thing. I don't think so and support is pretty poor also!!!
I explained that I have been a customer of Comcast for 20+ years and have been without recording ability for over 3 days now and want it fixed asap! I ask for it to be escalated management, but they said this is all they can do.
They promise you service and no one shows up to your house to do the work. I have a safety issue. The cable line from Comcast is hanging close to 2 feet from the ground. I called many time, got switched around from department to department, got disconnected, got put on hold several times, the last time was 15 minutes. The first two times a technician was supposed to come over and no one showed up. Today, March 16, I was promised another technician to come over on Saturday.
Now this is a safety issue and I have to wait 3 days before they come over. I am disappointed, upset, angry and furious. I was planning to switch over the Comcast from AT&T Uverse, but I have made up my mind that Comcast's service is terrible and I will not put myself through all this wasted time to have something fixed. They are quick at signing you up for new service or selling you some product, but when it comes to your service getting fixed, they don't know how to provide good customer service. It is sad and disappointing. I hope they come otherwise, this will really make matters worse and will have file a bigger complaint than this.
We are a home construction business in Atlanta, GA. We have called repeatedly since Jan 2016 to have comcast simply remove their guide wires from the telephone pole between 515 and 519 2nd Ave in Atlanta, GA so we can move the pole to a different location. The work ticket number is 034257922. It is now March 16 and no one at comcast has called or addressed this request even though we have repeatedly called over the last 8 weeks. We needed this done 6 weeks ago. Please tell us how you want us to proceed.
My wife telephoned to have her father's service discontinued due to his death. The customer service representative stated that they would require a death certificate before they would cancel. I am appalled that Comcast would request this. I have experienced these problems in the past with companies and I will discontinue to use them. At a time when family members are stressed with going through these difficult times your company is not using good discretion with these sensative issues. It is all based the almighty buck.
On January 15th I moved to Maryland and transferred my comcast service and have had a problems since the first day. Every day my cable box goes come tell off sometimes after unplugging for 10 ,its it pops back in but days it goes out for at least 24 hours. Not to mention the 25 hours the cable went out when the Grammys came on. Comcast in Maryland is worse than Sprint! They need to fix this Asa's by giving me a new box or by letting me out of this contract this unacceptable and VERY poor service..... Not to mention when chatting they tell you all of your services show strong signals well duh the problem is clearly the box.... And it has gone out again while typing this message.
While watching a movie (Catch Hell) this evening (3/7/2016), the movie terminated twice with a message that the remainder of the movie was unavailable... after the second attempt to watch the movie, I gave up. All thanks to the latest and greatest xfinity cable-modem/wireless-router: on average, we lose phone service and internet access at least once every day; after 4:00pm, several times a day.
No phone service since yesterday (3/2/16). Called comcast on cell phone. They could not fix the problem remotely so set up an appointment for today at 9 AM. (Reference # 564658132.) By noon nobody showed up. Called comcast at noon and was told the technician did not show up for work today and rescheduled service for Saturday afternoon. This is unsatisfactory! Talked to a supervisor who said she would try to have someone come out bu 3 PM today.
I have set waiting all day with no phone and so far no technician. FYI. My son is an ex with T-Mobile and told me that Comcast could care less about residential customers and cater mostly to commercial accounts. Looks to me like this is true. I'll be looking into another company that delivers service not excuses.
We are Snowbirds from Michigan that have spent the last 11 winters in Panama City Beach, Florida at a condo. The condo has basic Comcast service included. Every year I rent a DVR from Comcast and return it when we leave. We leave Sunday and I returned the DVR box to the Panama City Office today. When I returned back to the condo, there was no picture and screen message told me 'service was not authorized and to call the listed number'. I did and was told that service had been canceled on this date by me.
I tried to explain that I had only returned a DVR and the service is not in my name but the owner of the condo so there was no way I should have been able to cancel it. Which I had seen on Comcast records when I had rented a DVR previously. I was advised they had no record of that person. I worked my way thru 3 different people and the final answer was if I wanted TV tonight, they could sign me up and then I could cancel in 3 days. A wonderful solution.
I ordered service on February 19th ,internet and home security system. For some reason the service was disconnected on the 21st and then they reconnected it on the 23rd. Next they told me that a technician needed to come out, no problem. I made an appointment for Sunday the 28th and no one showed up. When I reached a supervisor he said he did not know why it got messed up but that the next day a technician would come over. When he arrived he said it was a problem with the line and he would come back to let me know what was going on. He left and never came back.
Today March 2nd a technician came over after calling twenty times and fixed the problem. Remember I order the home security system well I never received it and when I called Comcast again they said they would look into it. When I spoke with the supervisor about the missed appointment he told me they would not charge me installation, the woman at Comcast that I just spoke with told me it was a valid charge. If they do not resolve this and quit charging me for service I am not receiving I am going to contact the Public Utilities commission.
My service is working except for the CBS station (809). I called 1-800-comcast to speak with a customer service rep, wanting just to speak with someone. I could never get passed you automation service. it just said there is a service interruption in my area. there evidently is not a service interruption since I have only lost 1 channel. this has been a very dissatisfying incident.
Slow speed on my internet connection which got worse after a service call. At times almost unusable. Have tried a couple of times to get this solved (now three calls) Comcast's answer was to try and upsell me to another service a bundle of internet and cable. Support center in Philippines is next to useless, their solution was to have me download another browser and use that!!! put on hold forever and finally get fed up and disconnected the call.
I have been calling Comcast customer service number since 2/15 attempting to place a disconnect request and NO one has been able to place a disc order. I am constantly referred to the retention dept and their line has been busy or experiencing tech difficulties and I have not been able to speak to any one. I want my service disconnected ASAP as I have moved and in light of this will never use Comcast again.
Dear Comcast Xfinity; I'm writing this complaint letter to first inform Comcast Xfinity Corporate Offices of it's lack of Customer Service, the inefficiency in support services and the lack of follow-up and the entrapment of your service. As a result of these pratices, I have been charged unnecessary fees and late charges. I was told I CAN NOT downgrade the plan until the balance is paid. My services were terminated and I was still being charged.
According to the Comcast Customer Guarantee, I'm official requesting that ALL debt associated to the above account be dropped to a zero (0) balance and that the above account be placed on "complimentary" service status until this issue is resolved. Since November 2015 I've called Customer Service numerous times trying to downgrade this account. The downgrade is so I may bring this account current. I have request many time to speak with a "supervisor" with no avail. I was told a supervisor would call me back. I'm still waiting. Each time I made a follow-up call I was given a fraudulent answer or transferred to another department.
I cannot get any cable use of my television. Only the local channels work. On all 3 tvs. Cannot get a telephone call through to call customer service.
Can't get all the channels I pay for due to an error code XRE 03056. I'm unable to customer service on the phone I'm stuck. I found out its a common issue with them I don't know what to do.
I cannot believe the absolutely HORRIBLE experience in resolving my billing issues. I returned all 3 of my cable boxes , modem and remotes to a UPS facility in Lancaster Pa (Centerville Rd ) on 11/27/2015. I called earlier to have service disconnected on 11/28 - the date I was moving. To date I am being billed for this service. please remove all charges and refund anything owed. It is nearly impossible for me to tell what that may be. I have acted in good faith. I expect the same from you. I have spent thousands of dollars over the years with your company. Again , absolutely HORRIBLE customer service , spending hours on the phone with your representatives who don't help me at all.
A few days ago, about feb 8, our internet and phone failed. Calling Comcast tech support I was told I need new modem so at service center got new modem and also picked up X1 infinity equipment to install. Couldn't get any of it to set up so contacted tech support. After some messing around, was finally told there was a service crew working on problems in our area and to wait until they get it resolved. got text mail saying it was resolved and to go to web sight designed to activate our devices. did so and it reported it couldn't activate anything at time. Called tech service and was told they were still working on problem. Waited until later and got another text saying it was resolved.
In meantime, noticed, the activation page had taken over my home page on my computer so anytime I accessed internet or hit home button, instead of going to 'bing' as I had it set, it would go to your activation page Tried going through steps to see if that would clear but it would hang up on blank page saying redirecting. Called tech service to get equip set up and they suggested sending tech out. Next day, Eli, tech 2182 come and realized our signal was too low at sets for setting up X1. He changed splitter and reworked grounding of equip outside. Then added some equipment inside to get the signal up. After entering house, we split to bedroom and have a long cable going to living room area where it split between front room and family room.
He said we have too many splitters and I pointed out that was the price of the original tech some time ago, using only one cable to service to two TV's at the remote location. After working and getting our signal strength up at the remote location, after replacing one of our x1 boxes that was defective he set it up. And to my surprise, both tvs and the bedroom had pictures that were much better than we have had since we signed up for Comcast. We have obviously been working with so so but not as good as we should serve since we signed up. The pictures had much more detail and color quality than we have ever seen. This brings me to three questions. 1. Why wasn't our cable installed to get the best results our equipment is capable.
I never felt it had the quality we see when we see the demo TV's in Costco, etc. 2. Why don't more of your technicians live up to the standards set by Eli, who went the extra mile to be sure we could get the best service our equipment was capable of. He is a real credit to your department and I hope your company realizes it. 3. Why did your company suggest I enter one of your web pages that didn't offer any visible way to cancel it and it locked up my home page so I couldn't access Bing in anyway a I normally could before I accessed this setup site and it also caused my virus control to block Comcast so I couldn't access it.
Eli changed my home page to another site but neither of us could figure out what happened. I told him I would run a malware program and restore my computer to an earlier date so he could move on to other customers. After he left, I tried these measures but didn't help. I still couldn't access Bing and had to tell it to allow Comcast before I could access your web.
Anyway, I am very happy that Eli set up our system so it works much better than before but disappointed that I would be directed to a web page that messed up my computer, which had been fine before this problem. Fortunately, the next day, the problem seemed to clear itself without any action on my part and I was able to once again use bing as my home page without your web page taking over. Anyway, thanks and kudos to Eli for getting our service set up as it should be but shame on whoever directed me to this destructive web site and to those who originally connected me to Comcast with less of quality in our service that we should have been enjoying.
I put 5 stars because I am 5 star hot. The network just let the f word shoot out thru my house. Comcast corporate offices allowing these networks to use your to use your pipeline to put filth over the airway is very base of you as a company. Why don't you be one to stand up for clean and right at least on commercial supported channels? If it was filth 30 years ago, its still filth today.you even allow nudity. These things take families unexpected. Why don't you look at whats right instead only the dollar. Anyway, to cut the filth wouldn't cut viewer numbers, maybe increase it. I think I'm going to cancel cable and go back to antenna.
Well let me start by saying I have been a customer for 10 plus years. I want to bundle my phone and internet with you. I have talked to a few customer service reps and I am very dissatisfied. The amount I pay for cable TV is an outrage. My bill has almost doubled in the past 16 months. I have read many reviews about Comcast and they are all negative. I will be switching to Dish very soon.
On 1-13-2016 talked to rep about lowering bill. Said my triple bundle would now be changed to 129.99. Received email confirmation for that. OK on 2 -4-16 called to report my phone was not working right. She set up appointment for service on 2-6-16. OK Woke up and checked my emails on 2-5-16 and received a confirmation email stating my triple bundle is now 154.99. All I wanted was my phone fixed. What happened? Why did my rate go up?
Comcast is the most dishonest company we have to deal with. They tell you your rates will never go up if you sign a 2 year contract, don’t believe them, well we did that a month and half ago. Our rates have already gone up and they try to convince you that is other charges beyond their control, like taxes, fees etc. I have been with them 30 years and as soon as I can find a way to ditch comcast I will do so, I do not like dealing with dishonest business that carry the monopoly in our area.
I have been over charged for WiFi/internet by Xfinity for months. I have been charged for usage on devices that are not connected to Xfinity wifi. I explained this to the Xfinity telephone technician. I explained that I want to dispute the all of the over charges. I was informed that a dispute claim # IH51915970 was submitted.
I would like to be made whole by Xfinity. I do not feel valued as a customer.
I feel as though Xfinity is robbing me, and Xfinity is not addressing my concerns.
I would appreciate if my concern was addressed in a timely manner.
We are paying for high speed and mostly get slow speed so slow that the channel guide won’t load or takes minutes to respond to a station change request.
Holidays, evenings, big events are the worst with internet access spotty at best - We are forced to use Verizon for important work.
When we complain we get sent to the Purgatory of checking cables, restarting boxes and endless waiting ‘on hold’ which almost never helps.
I want the band width I have been paying for or I want out of the contract - your choice.
Plus I want a refund for the last six months.
I can’t wait till Verizon gets their content together or AT&T gets their fibre optics in-place.
When your service tech was here to install service to one of our residents, he did not clean up, nor secure the wires in the mechanical room. This is a definite safety hazard and needs to be remedied as soon as possible. Being a Comcast customer, I expect better service from Comcast.
1409 Building Captain
Carroll's Creek Condominium Association
1409 Wigeon Way, #103
Gambrills, MD 21054
May 22, 2019
RE: Account #849573104688451
In February of 2018 I moved into 1401 NE 53rd St #203, Fort Lauderdale, FL 33334, at which time I signed on with Comcast. In June of 2018, I moved from #203 to #105 in the same complex. At that time, I asked for my existing Comcast service to be transferred to the new unit.
In March of 2019, I received a letter from a collection agency stating that I owed comcast $264 (I actually cannot remember the exact amount). I immediately called customer service and was informed that Comcast had made a mistake, and rather than transferring my service, my initial contract was cancelled, and I was charged a cancellation fee. Not once did I receive a bill for this amount, and my mail was being forwarded from #203 to #105. The first time I heard of the charge was from the collection agency, almost one year later!
I explained this to the customer service representative, and she informed me that because six months had passed, I could not dispute the charges – even though it was a mistake on the part of Comcast, and even though I had never been informed of the charges! Rules are rules, she said… In the end, she agreed to lower the bill by $80.00, so I paid the remainder (unhappily).
In May of 2019, I received another letter from the collection agency (enclosed), stating that I still owe the $80.00! So now, not only did I pay for a mistake that was admittedly on the part of Comcast, my perfect credit has also been ruined…
I am requesting a refund for the amount I paid to comcast in March of 2019, and that the collection agency be informed of the mistake made by Comcast, and that my credit be restored.
Thank you for your attention to this matter.
1401 NE 53rd St #105
I am leaving out of the country and wanted to make a post dated payment. The agent I spoke with stated that she was unable to do this and she would transfer me back to the automated and that the automated would be able to do a post dated payment. It did not and processed the payment for today. I went back over to speak with an agent to have them cancel that since that isn't what I wanted. The agent began to tell me that I would have to cancel with my bank!!! Are you freaking kidding me!!! I spoke with a supervisor "Kemar" #27250504 and he told me the same thing and then blind transferred me to the loyalty team?!!! What are you guys doing? What sort of company is this? I try to do the right thing and I'm still left feeling taken advantage of. Disgraceful and I officially hate Comcast!!
Comcast installed a new underground cable to my home about a year ago, they buried the part that runs under my grass but didn't bury the part in my landscaping. Currently there is about 20' of exposed cable (orange) that is just lying over my plants, etc. I've called twice in the past six weeks with my complaint, nothing has been done about it. This looks awful and i'm concerned that the neighbors dogs might start chewing on it. Can you please FIX IT. Thank you.
24279 Riverfront Dr
Port Charlotte, Fl 33980
I WAS QUOTED NEW SERVICE AT ONE PRICE; RECEIVED A LESSER SERVICE AT A HIGHER PRICE ?????
I HAVE BEEN ON THE PHONE WITH MANY COMCAST EMPLOYEES FOR 9 DAYS WITH NO SATISFACTION !!!!
THEY SAY MY WRITTRN QUOTE WAS A MISTAKE.
NOW I HAVE TO PAY TO HAVE VERIZON REINSTALL THEIR SERVICE. THIS IS NUTS
I AM NOW IN PROCESS OF FILING PAPERWORK WITH FCC AND BBB
YOU CAN CALL ME AT 215 514 8190
I got off the 595 off ramp to us 441 south bound and this driver cut me off driving reckless it is a black male driving . When I got behind at a red light he opened his vehicle window and started to said something to me which I prefer not to hear. I took a picture of his company vehicle with his tag and vehicle number.tag# JAH G67 unit # 602 ( accidents can be prevented if drivers like yours could drive responsibly) thank you to: whom it make concern.
I live in Leisure World of Md. Have been without Comcast TV service for 3 days now. Talked with representative (both live & mostly recorded messages). Suggested manual repair (after shutting down and restarting box, "No Signal" message still running on screen.
Was informed by recorded message, "Problem solved" . However, programming still not available.
Extremely negative responses from Comcast reps.
Will expect "rebate" for service not available.
D. Koval Acct, #328657
I had cable and internet services with you last year. One of your techs from Shreveport LA, installed my cable. His name is Benjamin Boyd Jr. He left my Wi-Fi open and later hacked into my computer, phone, and also when he was setting up my TV service, he put his information in so he could stream from my devices. I have his email address and information on my TV. I have filed multiple police reports about this and another incident where he hacked into my alarm system with Vivint, disarmed it and broke into my home. I know he is doing this to elderly and single people. My identity was stolen. Please help me with this situation. Thanks
The internet is constantly off especially when I'm looking at Or shopping online. & when I'm playing a game it's off I would need to reconnect the perfer network and the configure IP address. Also when I call Your main number for a reset code for my password your employee will not give me one. You may Or may not approve of some of your employees tactics, but you must take into the consideration of your customers.
Ever since my husband and I complained about the IT Department, we are unable to access our account. When either one of us try to sign in we receive error messages to the effect that our user names, and address do not exist even when we try to pay our comcast bill. Why are they trying to deprive Comcast from receiving payment is beyond me.
My husband informed them that we recently moved from California to Florida, and after 25 years of excellent service in California, he did not expect the hostile treatment and the incorrect responses we were receiving.
My husband explained that someone hacked into our computer and created a new desktop, and when one of us logged in, the hackers had access to our laptop. He was advised to unplug the router wait for about 10 seconds and then re-plug the Router, and wait until all the lights on the Router came back on. That did not work nor did any of the other advice they offered.
Also my husband asked them to update our email information so it reflected our new address, phone number etc. which they did not and insisted that we were transferring our account in California to Florida. He explained that before we left California we returned the equipment, paid off the balance and closed the account in California. He went on to say that we opened a new account in i Florida and we wanted our personal information to reflect it.
Today we both tried to log in and according to the error messages we received neither one of us nor our address existed.
We are both in our seventies and refuse to be bullied into opening an account with someone else. As senior citizens all we have is Comcast to keep us going and we sincerely hope that you can assist us,
Carmichael and Peggy Fitz Rawlins
P.S. My husband is the true owner of this account and moving forward I would like him to be the registered owner of the account not me.
Submitted previously complaint earlier. I was suppose to receive a call from supervisor in 5 mins. I didn't get a call back. I called back and Carl says no ticket was put in for callback. Chris assured me it was. Carl puts in a ticket for supervisor to call me back. within the 2 hours by 3:50pm central time. I waited 2 hours and still get a callback. its now 7:20 PM no callback. contacting the BBB next.
cant get anyone to resolve the bill issue. …… on the phone for 1hr and 12 min with Chris. that just don't make since business wise at all. I asked to speak with supervisor, he said he on another call. I said I will wait. he still wants to repeat my bill to me. says putting in ticket for supervisor to call me in 5 mins, didn't get callback. I called back and no ticket put in and the automated tell stated my bill amt due increased. im abt to call news media. its time comcast is exposed for who they are.
My complaint is how did my bill for the month of March was almost $600. You keep on telling me that I have miss payments even one time I was told I miss 68 payments and I had just made a payment. I am tried of being cheated out of money and paying for bills tihat was paid for, so I'm getting a lawyer as soon as my bank statement. I have given you every opportunity to fix this
My complaint is about not being able to access my email without signing in each and every time to Xfinity. I was able to go to my email just by clicking on the envelope. Now I have to sign in each time I want to see my email. What is the problem. Most of the representatives hang up or don't know what they are doing. Up until recently comcast was pretty good about helping out, but not now. I am considering moving to another provider. Are you willing to help me out or not?
Hi, my name is Fernando Yi. I moved to 1203 Robin Terrace located in Sebring ,Florida on 2-12-2019. Being new to the area I asked the realtor which internet service was the best and was recommended Comcast. I have had previous experience with both Spectrum and AT&T. Both companies have been very professional and a pleasure to deal with. Since I purchased the home I have been trying to get connected to your service. I was told by tech #5, yes you read right....tech #5 that there has to be a plan extension which runs the feed wire from the street pole to the pole in front of my house. Now this has been going on for almost 2 months! From my understanding those technicians only have ONE job to do which is running the amplified feed cable to the pole that feeds my home. Why does it take so long to do this! Seems like Spectrum and AT&T got their stuff together caused I never experienced anything close to this nightmare! Not trying to be sarcastic but costumer service speaks volume! I figure I would contact you guys as a last resort because if by Mid April there isn't any progress I will have to do like the previous owners and go with direct tv. I would really like to have comcast cause I was going to try xfinity mobile but I don't want to wait 6 month just to get connected to the internet. After all isn't this 2019? Thank you for your attention to this matter.
Why can't I get MSNBC? I haven't had it for 2-3 days and this is not the first time this has happened.. It is a major station for me and I would like reimbursement if I'm not going to be able to watch it when I want.
TO WHOM IT MAY CONCERN:THIS IS MY COMPLAINT AGAINST ALL OF THE PREPAID WORKERS THEY ARE VERY RUDE & HATEFUL & MAKE FUN OF FULLY DISPEACTFUL & DISCRIMATE AGAINST PEOPLE THAT RE FULLY DISABLE WITH SEZIURE DISORDERS .THEY TAKE & LIE TO THERE CUSTOMERS ALOT .THE PREPAID BOX THAT I TOOK & BOUGHT I HAVE NEVER TOOK & GOT TO USE IT CAUSE IT HAS NOT TOOK & WORKED CENTS I HAVE TOOK & BOUGHT THE DAM STUPID F THING .I WANT A REFUND ON IT & THE PREPAID WORKERS NEED TO BE FIRED
My first complaint is your pricing; my so called special ended and Comcast does not have another special for the same price; my husband is a veteran, retired, is 78 years old and is on social security.
I called Comcast to find out that my bill will be going up an additional $10-$20 per month, totally unacceptable to us due to our financials.
Yesterday my husband and I went to your Comcast office at Truxel Road in Sacramento and turned in the old box; we did not see that the TV wire was included and your representative did not either. Last night again I called to no avail, your representative could not help me, it was after 8pm, your store was closed and we could not watch our TV programs that we are paying for.
Early this AM I went onto my email to find out that Comcast internet was not available until I installed the new modem box, well, at 6am and having to get to work at 7:30am, I could not take an additional hour to install it; I left the house and again, my husband does not have TV nor internet.
I called Comcast a while ago and was notified to go to the Truxel Road office and pick up a free wire; please note it's not a free wire, it's MY WIRE from the TV/we bought, Comcast did not give us a TV.
I find above totally unacceptable and not the way you treat a long time customer who pays the bills timely.
I am requesting a refund and someone at Comcast to be honest and have a heart to not take advantage of a retired veteran who is 78 years of age and paying his bills in an honest way.
Please get back to me as soon as possible, I need an answer from someone who know what they are talking about at Comcast.
NO STAR ! But I do not have that option!
Unauthorized charge on my account of 1000.00
On Jan 22 ..
my bank account is now 1000.00 short because of these fraudulent charges
I have been trying to resolve this for 3 months and about 15 hours of my time on the phone with comcast and my bank …
My bank has informed me I was ripped off by Comcast.
I believe that to be very true!!!
If someone would like to call me from Comcast.... they will need to call from a non comcast number as I have BLOCKED Comcast on my phone
We have 3 accounts with Comcast and almost pay 1000 a month for our accounts, I will soon be looking for new service!
The time, the frustration, the disconnected calls, the mean employees at Comcast including managers, having no concern for me … WOW!
THANK YOU COMCAST!
About 2 months ago I signed up with a Comcast representative at walmart for Comcast wireless service and as of today I have not received the equipment. Today I called and was transfer around with different representatives with no luck. Your employees are dumb and lack the common sense to help customers. After asking to speak to a supervisor I was transfer to supervisor cesar, who I believe is not a supervisor. My experience with Comcast at today's call is very negative and poor. Your customer representative have no customer service and sound Rey uneducated on the phone. I have called 5 times and talked to 9 employees that all they do is disconnect the phone or transfer me to another department that has nothing to do with my call. I still do not have service so why the hell would someone transfer me to billing. Moronsssss.......I wanted to speak to manager and all they did was transfer me around. This is what is call poor/ trashy service. I will like corporate to contact me at (860) 306-5439.
Let's call your company ghetto Comcast.
I had a customer service rep called and was offering a new package deal and she said $34.99 for internet and live streaming and then when I told her the only 3 channels I watch she said to add them it would be another $40 and when I told her I wasn't going to do that, that I know how this works I would check around and get back if I was interested and she said it would no longer be available and enjoy my slow internet. When I asked for her name she hung up in my face. I have never had such poor customer service and I know there is a way to look up by my number and find who the customer service rep was and she should no longer be working there. I have never in my life been treated so rudely. Disgusted with how this person handles business with employee's like this you will go nowhere with your business and from the looks of the reviews there must be lots of employees who think it is ok to treat your customers in this manner.
So my bill went up about $50 more a month being ready for retirement I simply can’t do this so they were able to slightly lower my bill but never told me they were taking channels away and ones that we actually watch the crappy ones that no one watches are still there Everytime we go to Sams club we turn the associate down from Direct Tv but think we will be talking to her next time Comcast is just getting ridiculous and don’t care what the customers want.After being with them over 35 years guess it’s time for a change
I refuse to pay for a early termination fee in which I advised Comcast that I was moving and that the complex that I was moving to DID NOT approve of Comcast as one of their cable/internet providers. (Which I totally understand why) When I brought this to the attention of Comcast, they asked for my complex information to see if they were able to come to the property and solidify a contract and I was also told that they would only do a partial credit for the termination fee. This is NOT fair and was out of my control. I disputed this matter several times on top of the high bills. Yet. Comcast is still holding me liable. I was making payments until I realized that I was still being held responsible for the remaining early termination fee. They recently placed this account on my credit report but trust and believe it will be handled. Comcast is a rip off and has no concern for doing right by their customers!
was driving on the i-75 south in Florida today at 7:30 a m and Comcast Xfinity service Van 18426 to license plate gen3 6 to decided gill from the middle Lane to the far right lane the lane I was in and I longed on my horn and instead of him stopping he got over more aggressively literally ran me off the road so after this I started driving again got in the middle Lane full up next to him and beeped my horn to say man watch what you're doing and he wouldn't even make eye contact with me then he proceeded to go about a hundred miles an hour in and out of traffic thinking I was following them. with that services a driver it's scary can imagine what his service is like for his work. I have Xfinity no joke after this experience I want to cancel. Brian white
941 914 8599
Comcast does not value their existing customers that have been with their company for years. Once the bundle promotion expires, you raise the price to a ridiculous amount, but offer new customer low rate bundles. I refuse to pay $200.00 + for your service. When calling your call center, which I have been on the phone and in the office all day today, you get different prices for the same product from each person you speak with. I hate this company now and would not recommend Comcast to anyone.
this morning 3/2/99 I called Infinity to see what it would cost for cable she took all info and credit and said it would cost $100 down and I'd get it back later. She gave package I could afford he sends a email to my yahoo with details on it I had to check the 2 boxes and go put password in. but I didn't get in as fast as they wanted it so I said forget I no longer was interested in they're cable our call was disconnected they called me back and no one was there so I called them back I asked for a supervisor 2 times and they told me old and they would get a expert agent they asked me to hold both time I had to hold over a hour I want my $100 to be refunded back on my immediately I have a master card then when i purchase any thing any where I instantly get a text tell me how much was taken out by who time date and what my balance is. It only takes 24 hours to be back on my card and when it comes back I'll get a text saying I got a refund of $100 tie date and from who
I would like to file a complaint! Your company is unfairly charging me an early termination fee, because I'm moving outside your service area!! How is it my fault that when your company can't service an area it becomes at the customers expense? I would've liked to have kept my service; however it's out of my control! Even after speaking to a CSR on 2/20/19 assuring me, I wouldn't be responsible for something that wasn't my fault, when calling back on 2/24/19 to give my updated address I was told no I was responsible and that they could only offer me advice to find someone to take over my contract (almost like a telemarketer for your company) how is this my responsibility to find someone to take over my contract when once again it's out of my control?! I called back again on 2/25/19 to ask another CSR (especially since you never get the same information twice with your company) he too after looking at the notes from the previous CSR the day before offered me the same suggestions. I'm being charged well over $600 for unfairness!! All I'm asking is to fairly let me out of my contract, because it's your fault and choice not mine that you don't service my new area!!
Customer service representatives are so rude and I have to talk to 8 different people for 2 hours.but problem not yet resolved. I dont know whom to talk with and they are not connecting me to their supervisors too. so bad experience though a valid customer for more than 2 years. so much bad treatment.
Customer service representatives are so rude and I have to talk to 8 different people for 2 hours.but problem not yet resolved. I dont know whom to talk with and they are not connecting me to their supervisors too. so bad experience though a valid customer for more than 2 years. so much bad treatment.
Slow Internet Service
may need a new moden or amplifer on my service
I was charged $70 for service call on a faulty splitter. After 2 days of service interruption on recommendation of customer service department a technician was sent to replace the faulty splitter. I was not told by customer service or technician that will be charged $70 for the service call nor was I presented with sign off receipt at the time of service. This charge is absolutely invalid and unfair, after speaking with customer service they only refunded me with 2 days of service interruption. My argument is not a about refund, it is about principal. A faulty equipment should not be responsibility of customer. Customer service means going above and beyond making customer happy. On initial equipment and wiring installation I was told in advance how much service charge fee is, and I signed off the work order after service was completed, this was existing faulty equipment and I was never told about service charge nor did I sign off on it.
I have been receiving comcast service for 2 years, with payments coming out of my bank. I was on a plan for service of $59.00 for 24 cable stations and WFI. When my plan was up I received a bill for $87.00 per month. I called clarity of the $87.00 per month. I then spoke to the retention dept. The person explained everything well. She also told me how I cold save $5.00 on my bill by applying to have my statements send to my e-mail, she also send me a app to do so, and I did it.
I did not receive the deduction, on my following bill.:
On today I call comcast, to ask why, I spoke to a employee named Kewa, working for repairing so she said, I did not ask for repairing , however I stated why I called, she over looked what I said she also started to telling me what I already knew concerning my service and my bill, she was not helpful at all, she talked over me continuous, I asked her to transfer me to billing. She ended the call by stating God Bless you because I told her I am going to report her, but she transferred me to retention dept. At that point the rep started to try to sell me more service, I told me I was happy with what I had and just needed to receive the discount I applied for. I asked him to please transfer me to billing and he did, The rep, helped right away his name was Remart in billing dept. He is very sharp and knows his job. But it took me 45 minutes to get proper help. It should not have taken that long to get the help I needed. Remart was fast and helpful and got right down to business.
Betty Fondal e-mail address email@example.com
15 years appx at Ariel SW Houston and Via Palazzo Lane in Cypress homes and my service was turned off. Why- check the call in on disrupting my work as I've paid $40,125 over this time line being a few days late. Didn't rebate me on service during Harvey- no rebates on system just going out- Pain getting things back to normal- Say goodbye to another dime without rebating me immediately for the hassle and disgusting greed Comcast has!
the only reason I am giving u 1 star is because I can't give u zero in 4 months as a customer I have lost service so many times I already lost count in my area of Chicago your service is horrible customer service is even worse and this is nothing like it was sold to me
YOU DO NOT EV EN DESERVE ONE STAR!!! ; YOUR CUSTOMER SEvicr agent #LA 2241. I USE BILL PAY PAYMENT WAS SENT ON 2/4. IF I SENT IT TO WRONG P.O. BOX. I NEED TO FIND OUT WHAT TO DO. THE AGENT WAS VERY VERY VERY RUDE, TOLD ME I SHOULD HAVE KNOWN BETTER. THE ONLY THING WAS FOR ME TO CANCEL CHECK! BUT DID NOT USE A CHECK. PAYMENT WAS ALREADY SENT. THEN ASKED FOR SUPERVISOR. AGENT TOLD HE WAS BUSY, BUT IF I WANTED TO WANT A FEW HOURS. SO I WAITED JUST TO SEE IF WOULD COME TO PHONE. AFTER ABOUT 30 MIN AGENT CAME ON, AND I WAS TOLD THAT THE SUPERVISOR REFUSE TO COME TO PHONE
This is the complaint submitted to the FCC for unauthorized charges that the local office of Xfinity could not and would not document or correct, even though I wanted to stay with xFinity and just wanted to be treated fairly and honestly.
Sent to FCC-
XfInity could not explain how some charges got onto my bill, could not provide documentation I ordered additions and could not provide documentation that I was told that my rate would increase by $50/month at the end of the contract period. Despite and overcharge that they could not document of ~$60/month for 5 months, they would revert to the promised rate and would only offer $10/mo despite promising to make me whole. Documents of whom I talked to, who promised full adjustment and basically said that they could not explain the increase, could not document authorization of the increase and said call the service number if I was not happy. They now have me in collection as I refuse to pay the unauthorized charges
Now xfinity will not accept pdf files for documentation of whom I talked to, their original offer to correct the problem as they could not document the base charge increase nor the additional services that I never ordered, never used but was being charged for.
All I want is to have what I was promised, not be charged for non-ordered services and to not be sent off to collection
Had minor structural damage to one of our rental homes,where the cable wires connect to the house and needed outside cable wires removed .(not operational for years) in order to do repairs. Connected with a rep ( in Juarez, Mexico) and after 1 hour plus of trying to explain our problem ,received order #04836260 for I/25/19 ay 3:10.....Waited outside house for over a hour with no call back. Called Comcast two times with no answers...Finally, got a new time line for another appointment, maybe.....delaying our repairs...Hope we get this resolved soon.... Dealing with Comcast the many times that we have, there is always time wasted on the phone (terrible prompts, etc)...…...Please resolve asap....repairs needed before next rain.
On 01/22/2019 I call in to make a $ 25.00 payment, and the agent made a mistake and process a 25.00 payment and then process a $ 234.78 as well .he was not going to tell me, but I got alert on my phone and I ask him about it. He said he made a mistake and they will reroute my money back, and that I should call my card company and tell them, and I did. Comcast manager got on the phone and told me everything was ok, and they put my money back. Well I found out today that they lied to me and process my payment without my authorization. I called tonight and they tell me it will be 10 business day before the can put my money back in my account, That is my grocery money and my gas money, and I need to pick up my life threaten medication for blood clots and now I don't have the money to do that because comcast wont give my money back now. The manager lied for the agent they took my money out of my account without my permission. I want to file a complaint agents the agent and manager and comcast. I want my money back in my account now. we are affected by the shut down and that's all the money we got. Thank You Carolyn Stoots
I received my bill It has gone up. I would like to have t.V. phone & internet. I am 78 yrs old. I am on s.s. my check is for 550.00 monthly. The cable bill is $258.69 .PLEASE GIVE ME SENIOR DISCOUNT!!!!. My address is 7 Priscilla Lane.Walpole Ma.02081508 668 5758. Thank you. Rosanne Rockwell.
I had to change from comcast because I had 12 service people come in my house and couldn't fix my internet problem.
I worked from home and couldn't even get internet in my office, this is the room right next door to the main set up
I have had several sales reps come to my house trying to get me back as a customer promising me a great rate and will re-wire the entire house
for free to make sure I get the service I deserve.
I didn't have a choice but to get another provider.
I Would like to try comcast again if you are willing to fix all the problems I was having with your service and give me a good deal with no
installation fees. I will also have to pay a calcellation fee from my existing provider. I tried calling comcast to tell them this problem and they said to contact you because they couldnt give me anythig i am asking for.
Thanking you in advance
21 Tara Lane
My experience has been more like a complete and total nightmare!!!
Comcast decided to increase my internet service from $39.99/mo to $79.99/mo in August 2018 without notifying me. I have been a loyal customer for many years only to be given a higher and unreasonable charge for internet service that is subpar at best. I pay $400/mo for my HOA dues which covers 2 Comcast boxes as well as basic monthly service, but because I contacted Comcast and explained to the CSR (5 different times) that I was not going to pay $79.99 for internet services, they then decided to disconnect my cable service and charge me for the 2 boxes not being returned. I have now been without cable that I PAID FOR EVERY MONTH THROUGH MY HOA DUES since October 2018!!!! Really???!! Is Comcast really this ignorant or is this normal operating procedure for them?! The way that I see this now, Comcast owes ME money for not providing a service that is paid for on a monthly basis!
So now the whole thing has been turned over to collections which will work to damage my credit. I've emailed and called the collection agency and was assured that this problem would be worked out, but nothing from these people yet and that was over a week ago. Its criminal what this organization gets by with. Extorting money from their customers every minute of every day.
TV reception was constantly interrupted. Called Comcast and were told that if they had to send a service guy out, it would cost $60. This made no sense as I pay a lot to be a customer, so we clarified that the $60 would only be charged if the problem were not Comcast's. Fair enough, I said. Service guy came out and I immediately verified with him that there would not be a charge unless the problem was our fault and not Comcast. Fair enough, I said. When he left, he said that if the problem persists, there would be a charge as it would be something other than Comcast. Fair enough, I said. Sure enough, there is a $60 charge on our bill. We called just now and were told it was our fault - even though everything works fine since he left! And all he changed was Comcast equipment. (the service guy out and out lied that he fixed our TV and not the cable and said that he told he we would be billed. Out and out lie!) And we never called for, or experienced the need to call for service since. The contact agent said she would take $30 off; obviously not getting the point that there should be no charge at all after being told there would not. Hell, that's just stealing.
It feels wrong to be afraid to ask for service from my cable provider after paying $120 monthly for absolute crap.
As a customer of multiple services with Comcast , I'm for the second time i=
n a matter of months very dissatisfied.
This issue in particular is concerning my mobile service. I spoke with
a representative via phone in Dec (around the 14th) because I had no mobile
service. I was informed my payment did not go through. On my
end it showed it should have , but I know errors happen so I just wanted to
know what I needed to do to get my service restored.
The representative went over the details, also began to explain that my billing
would change some over the next two months because I was over billed at
the beginning of my service and all I needed to pay was $33.34 cents.
I paid that amount and we discussed when my next payment would be due, I asked
if there had been an upgrade to services where I could pay my bills early
if I wanted , the representative stated that service was not available
, however they would pass that on to higher support management and maybe in the future
that could be an option.
The representative informed me my next bill would be due Feb 3, 2019 , I ask=
ed why and he stated it was because of the over billing since I had my phone
I asked he he was sure, he replied yes.
I was encouraged to sign up for the mobile app and the Xfinity account, which would help me follow closely the billing I called and had those two items set up , and I check on my bill status,
again to ensure that what I was told was correct about no bill due until Feb 3.
I was told that was correct.
In December I did not receive notice for a bill, but after me researching more thoroughly than your representative today I found , indeed I did not get mail notice of a bill, but based on information I was given concerning your
lack of ability to have billing and payment information connect, no bill was
generated , but the system did not get the same the message not to take
a payment in Jan, which in turn made it look like I owed a bill , which then put my account in a suspension status. , which is what happened and now I have NO SERVICE.
Yes I was given a 100.00 CREDIT, but I shouldn't have been billed that anyway
based on the information through your hired staff in Central America.,
you're really not giving me anything EXCEPT you suspended my service and w
ill not restore until I pay a pass due bill which I should have never had.
I've been encouraging others to switch over to Xfinity, but I myself am sta=
rting to rethink this decision. My service should have been
restored, my next payment is due Feb 3, 2019.
DISSATISFIED CUSTOMERLinda McBride272-202-8916937 Market Street #=
1Williamsport, PA 17701
First, I would like to state I’m a current client, just renewed my contract. I have one the high-end plans, my monthly cost $150.00. I would have to say this was the worst cable install I have ever had. My first appointment was on a Sunday 6 Jan 2019, normally you guys send an email or text reminder of the upcoming appointment. I did not receive either, the tech did show up on time, but I forgot about the appointment, so I miss the tech. So, I was able get a follow up appointment for the following day 7 Jan 2019. The tech again showed up time 7:30 am, which I had to work but my husband is on furlough, which he needs the internet to telework and cable to follow the news, so he was able to meet the tech. When the tech came into the house, he asked my husband, WHAT AM I HERE TO DO. My husband asked if he had a work order, the tech stated no. The tech worked about 30 mins, he then stated he needed another tech help because the job was to big. The second tech arrive around 8:00am. They both worked till around 11:00, they then stated we are leaving because the cable connection is down in the area and they will return between 2:30 and 5:00pm. They returned around 6:45pm, they continue to problem shoot with no success. At this time, I return home from work, my husband was totally over it so talked with the techs. I original tech who was here at 7:30 stated he spoke with his supervisor and confirm he could return tomorrow 8 Jan 2019 between 10:00am and 12:00. After they left, I notice they only connect one box (main box), I had an order in for three boxes. In the room with the main box, which is my bedroom they left a mess, please note pictures. In the second place which is my TV room they also left a mess,( note pictures) and the phone do not work. They did not return on the following day 8 Jan 2019 nor did they call. My husband called customer service and spoke with a Roy, who stated the ticket was closed out complete. Which at that time he told my husband he could send out another tech at a fee? My husband explains the issue in more detail and Roy started he would send the tech out at no charge. My husband stated he did not what the same tech Roy stated he could not guarantee that. My question how the tech was able to close the ticket out without my consent. I total love your cable, but this is totally unacceptable, if this tech return on tomorrow 8 Jan 2018 My husband will not allow him back into the home. At this point I would like with another carrier (Fios). You really need to do a better job on training your tech, I really think this guy did not known what he was doing. And after reaching out the other tech he was no help.
I sent on hold for 45 minutes when the person answered I was then put on hold for another 20 minutes. Does Comcast not want new customers?
In May of this year, I called to cancel my Comcast contract to switch to Google. They offered me a much better deal to stay with them. They guaranteed me there would be NO price increase for 24 months. I asked them over and over to guareentee NO increase for ANY reason for those 24 months.Now I have been given over a $7 per month increase. I have been with Comcast for over 50 years—-since before they were Comcast. I have had this happen many times over the years. I am fed up. As far as I am concerned, Comcast has broken their contract with me and I intend to break mine with you. This was the final straw. This is nothing short of dishonest, shoddy business practice.
Internet is acceptable, but telephone service is below expectations crackles and cuts out, television service blocks frequently on main TV box and additional TV adapter. Very Discouraged as a long time customer
Would appreciate a solution to these issues
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