Blog 
Write for Us Comcast Complaints Continued... (Page 8)
466+ reviews added so far. Upset? Call Comcast corporate: 1-800-934-6489
I am tired of trying to get technical support and it takes so damn long to get my issue resolved. I am on the phone with them for hours to try to solve the issue,or I have to be transferred to some one else because the first person couldn't help me get it resolved. I just can't stand it.
Customer rep came very late. Slamming doors and didn't introduce himself. Told someone was coming by today. It was a lie. They're coming Friday. Tried calling and speaking in chat with customer support but no one contacts me back. Even Tweet them. No response. GG Comcast GG. Don't ever go to Comcast aka Xfinity. They treat you like crap. They lost a new customer.
I have been a loyal Comcast customer since 1999. In September 2014, a sales representative of Comcast came to my house and gave me a new contract with Comcast for a total of 137 per month, which included equipment. I have yet to be billed in that amount. I have been paying more than 250.00 per month. Now I'm being told by Mr. Vadim that Comcast can't honor my contract and that was a mistake. This is nonsense ! I have a valid contract sold to me by a Comcast representative; someone needs to handle this immediately. This sounds like a serious case of fraud.
I have been a long time customer, approximately 20 years. Every time I call for anything, it never gets resolved on the 1st attempt. They either hang up on me, transfer me to an invalid line, try to upgrade me to a lessor plan, and in turn lie about the final cost, that included fees and tax. I am in the middle of Another scam that was offered, Philip, guaranteed my months bill,including fees and tax would be $145.99, no install fee. I will not be upgraded until April 5th. Philip told me he was going to transfer to a conference, but it was an automated recording, and it stated I was paying a instal fee. I hit 0, spoke with another Rep that I could not understand, she transferred me to a supervisor but she was a 3rd party and could not help or transfer me back.
I call Again, the Rep said she could not cancel, and asked I call today. I called today, the gentleman confirm the new plan at $165.99, and transferred me to an invalid extension. I call back Again, this rep told me, the install for the new plan was today....I was furious and asked to cancel immediately. She told me could had to find what my old plan was, and do to your system, she could not find it. I pay for a service and except to be treated in a professional manner. I would like a call back from upper Management regarding this mess. The Customer Service Dept. is absolutely horrendous and unprofessional!
Customer service told me I was getting a tech visit today, well what a shocker no call to confirm or no show.
I have been a customer with Comcast since 2012 and needed to move my service to a new address. I made the appointment, took the day of work since I had many bad dealings with the company and waiting for the technician to arrive. Surprise here because he was really nice. It took a while to figure out why I have 5 cable outlets but only one had wires and with that he had to run a long cable to my TV. Okay, looks ugly but I can handle it. (I don't expect anything better after 2 years of bad service) Internet was and still is not working. Three modems, 4 technical support calls by the installer and 2 hours later no internet. I ask the technician to pack up and go since nobody at Comcast technical support can help him. Two hours later customer service called to re-schedule the appointment. Hello, you may want to send out a line person and see what's happening with the lines?? You may want to implement tier 2 tech support when tier one has no idea why after two hours an error report still shows up. Also, Comcast equipment (box, modem) needs some updates. So again in the two plus years with Comcast, I would say my service worked 3/4 of the time and the other time I had to fight with Comcast customer service. Georgia please open up and make it easier for Charter to come in. Been with Charter in SC since 2005 had only one billing issue and customer service is great.
I recently purchased a property in a development which has an overall contract with Comcast. I have been calling and dealing with them to get my service initiated. It seems as though the previous owner never canceled his service and therefore have refused to give me the service which I am forced into paying in my monthly association fees. The prior owner has water on the brain,literally and I suffer because his family failed to tie up loose ends. I cannot honestly say how many times I've called them attempting to resolve the issue. It is my belief that I've only been given truth from one of the countless reps I've spoken to,lastly the account resolution department. When I spoke to Patricia within that area she seemed quite nice and willing to help,promised a callback within an hour and guess what I'm still waiting. The customer service persons will truly tell you whatever you want to hear. They in general may be nice people,in fact super nice and maybe truthful off the job.
They have me completely frustrated to a point where I've been yelling,screaming and cursing at them. For my actions,my apologies to them all. I cannot say that I've ever dealt with a company like this at any other time. When calling the company you never get the same person and never do the notes reflect the actual conversation,so you have to spend at least another half hour plus covering the issues,again and again. Their services have been used on and off for my 26 years in Fl. and the experiences and issues have only gotten worse over time. Customer service is poor at best. At one time you didn't have to pay for a service call,now you pay for everything and I do mean everything. Unfortunately, I do not have the option to not pay for their services. Legally I cannot refuse to pay for their services in my association fees and legally the association can charge me additionally for something else if I refuse. This company is only about the money,owning NBC and clearly overcharging for service.
This is supposed to be a world,at least in the U.S. where freedom of choice exists,such is not the case. You have to pick up your own equipment or your charged to have them mail it. It's more than apparent that freedom of choice and the ability to acquire competing service has been stifled by allowing only certain entities to operate in certain areas,so,no matter what you're under their thumb. The people at the top of the latter in charge of every division need be fired. There is no excuse for such a poorly organized,run entity. Again my apologies for my actions as two wrongs don't ever make a right. They also claim that any owner,anywhere owns the wiring once it passes in through your walls. I just don't get it?....but that's how they justify charging for an in home call. The government needs to step in within theses scenarios and we as members of a free society we should not be forced to pay for something we don't want. My billing has changed three times in the rental which I will soon be leaving. The first change was expected as I was initially under a promotion and any subsequent changes in my costs have always been described as just having a promotion which again ended. The subsequent promotions never existed and my bill continues to rise. Whatever happened to the customer always being right. Of course I'm not always right,but when it comes to Comcast,I'd bet that in most cases the customer is.
I have spend several hour either on hold or after getting through having my calls dropped there is not way to get to a human being. Everything Solution is to go online or do you want a video. whatever happened to talking to a human being. They talk about customer service but they have no clue about what customer service really is. I am totally frustrated and probably will drop the service because they do not care.
Comcast fails at customer service. I have been transferred from rep to rep to supervisor to being cut off. Then upon recalling cannot get the same person even though it is 1) in the records and 2) I have the name and badge number and therefore start over. I have been on hold, I have been promised return calls that never happen, and in the end the mindless representatives tell me to have a nice day?
I have tried to schedule installation of internet through Comcast. My initial call was made on 2/11/15. I set up a date of installation on Saturday, 2/21/15. I get a call on 2/17 to verify my 8-10AM appointment for 2/18/15 - a Wednesday. My wife and I work. As teachers, it is not easy for us to take days off. I refused the appointment and said the install date was set for the 21st. The person on the phone said there are no appointments available for that day. Due to scheduling we cannot get another date for install set until Tuesday, 3/5/15 from 2-4PM. I stayed home that day to ensure we could get the installation done. No one showed up. I called Comcast and they said a tech was at our red brick house at 2:57 for the install but no one was home.
Ummmm, we have a blue sided house. I explained my disbelief and disappointment in the tech's lie. We rescheduled for 3/7/15 from 10-12. My wife stayed home that day. No show. She called and they said another appoint was not showing on the calendar for that day. I got home and called to set up today's appointment - 3/11/15 from 4-6PM. Neither of us had to take today off as the appointment was scheduled late enough we could be here. Finally at 8:45PM, our tech shows up. To get to our internal cable lines, you have to go into the attic through our daughter's room. She is 3 and her bedtime is normally 7-730.
I have my wife take her into our room as i show the tech the lines in the attic. We go outside to find out that he cannot find the line into the house (of course, it is dark now, it's ONLY 9PM) and says we may have to have a line bury team come out to run the line. This house has had cable through Comcast before, but we had UVerse installed when we bought it due to the $70 difference in price tag for similar service. He is a subcontractor and a very inexperienced one at that. Now, upon calling Comcast again to voice my displeasure, i am told I can have HBO free for three months, but not eligible for the $20 customer care option as it does not appear on her screen. This should be $60 credited to my account - if I am ever able to establish one.
I am completely beyond disgusted and quite frankly I am embarrassed for Comcast and their lack of service. The earliest date for installation is now 3/19/2015 from 2-4PM. Again, a time I cannot be here for the install. However, during my break week from 3/23-3/27, they are completely booked with no times available. At some point, a manager or decision maker should do something to make this right and get this installed. Or, maybe I should just get out while I can. Sadly, I know the product is far better than the competition (I am getting internet only and the most very basic of cable offerings) for the pure internet connection.
You really should offer a negative rating. Comcast has consistently provided the worst possible customer service, including sending a drunk technician to my residence.
My mother is 87 years old switched to Comcast . They left with home phone not working , no Internet. No show the next day even to complete there install. 12 phone calls. Still no time when coming to fix, complete. I'd rather have no cable, Internet, just use a cell phone then ever dealing with them. To large if a company & nobody working there has any work ethic. If your lazy you should work for Comcast. Wow here I come .
Lost phone internet and on demand for 5 days. When they showed up to fix the problem he only fixed half the problem said he had other customers to take care of so he would have to come back, He would set another appointment in 4 days to come back and finish the job. Right now my tv in my den is still pulled away from the wall waiting to be wired with new wires from the outside box. Just had the house rewired 2 years back. The tech did a fair job but to not finish a job when you show up to do the job what are they teaching their techs.
I have been without Comcast exfinity for over two weeks. Every time I call they said they will send a single and said that will work. They have done this four times with no succeed. I don't know what to do. Can someone help.
Comcast says they have to switch to digital due to fed regs, after two TV cable boxes, numerous calls and visits to their office I still only get half of the channels I'm supposed to. Strangely enough as soon as I hooked up one of their boxes to my TV my PC's browser was hijacked to their website eventhough I don't have them as a provider. They sent out a tech and he said my wireless was receiving an erroneous signal from someone nearby. To fix the TV signal they'd have to put in a new underground cable. Seems everyone in our area is having the same problems and I'm beginning to think Comcast is outright lying to it's customers.
I'm about ready to hook my truck to the 200 ft of cable they have on my property and send it back to them. I just moved and I rented a coorporate apartment and it has been 24 days and after multiple phone calls from the apartment office and myself and still I have not heard back from Comcast and still without cable or internet. Moreover this past week I have been trying to talk to someone at your 800 number and noone picks up and the automated machine keeps repeating the same message over and over after a series of beeps. This is getting very frustrating to say the least. I can't imagine any business becoming successfull with this kind of custumor service!!!
I called to pay my bill and needed to speak to someone about the bill and why the amount is different every month, a female named Shandy answered and she was very RUDE from the very first. She has no customer service skills and she will be one of the reasons I change my service carrier if I decide to do that. I never got my questions answered I did pay my outstanding balance. Myself being a supervisor of 28 employees half being phone service half being front desk registration if she worked for me I would terminate her she is not and can not be good for your organization.
I started Xfinity internet service. It is good, but when I try to log into my comcast account I get error code 34384. I did the on-line chat thing with four Comcast analysts. They all had me do the same things to correct the problem. Nothing worked.
I had been using Safari on my MAC and decided to try with Firefox. It worked. I then tried Google Chrome. It worked. I went back to Safari and got error code 34384. What is it about Comcast that it won't let Safari log into my account. My Safari is the latest version on a new MAC.
I own several residential businesses and specifically called today becuase I am getting charged double on my business internet at one of my locations. I had a static IP added to the business site and comcast has failed repeatedly to remove the previous interenet charge from my monthly account. Today I was on the phone for 2 hours and got hung up on and disconnected 3 times and passed back and forth between residential and business twice. I asked to speak to a supervisor and was denied because they were walking into a meeting. Just as I thought we were getting somewhere the tech tells me that my name is not on the account and they can't go any further. I have owned this account and property for 8 years and have never been given this excuse including by the other three techs that hung up on me or transferred me today. The excuse I was given was that because I am in Illinois, they were given these accounts becuase Illinois did not follow the rules therefore I need to start at my local office. The first thing I am doing tomorrow is calling dish, verizion and private companies to switch out all 6 of my business locations.
On 12/18/12 I cancelled my Comcast Service due to the continual increase in the cost of my cable. I went to FIOS and am very happy with them and wish I had dropped you sooner - I am a 23+ year exclusive subscriber. I could not get any of your many rude empoyees to offer me a better less expensive package. Since then I have been trying to settle this account. According to Isac I have $130.00 coming to me. This was after multiple one hour conversations that lead nowhere. My Ticket number is 014003196 with a reference number of #2849. I have not seen a check. I also disagree with the amount due me, I paid $228.00 a few days before the switch so feel I am owed much more of that back. Nonetheless I have seen nothing. I have called on this repeatedly, gone through the maze of phone trees and repeated my story countless times. I will never use or recomment Comcast to anyone. The employees in the front desk at Corliss St in Pittsburgh are so rude and indifferent it is amazing to me a company would hire them. I have read on line that complaints are just ignored and no resolution is ever achieved. Well I have filed my complaint, I will wait to see what happens.
Never have I worked with a more confused, ill-knowledged, and under educated sounding group of people. Shame on me for thinking I was getting a deal by going through them. While ordering a simple Cable TV package, they solicited 6 months of free Cinemax. Comcast ends up giving me HBO and tells me that they don't offer 6 months of Cinemax as part of the intro-package. I was also sold a "universal" cable receiver/box for $109 that would end up being free after the rebate. This way I "wouldn't have to pay any extra equipment leasing fees to Comcast" so said the salesman.
Turns out I received a CABLE MODEM for internet!!! I DIDN'T ORDER INTERNET! I called xfinityoffers.com support and their people kept wanting to route me to Comcast's support. I insisted that I placed the order through them and they should be figuring out what happened. I asked to speak to a supervisor and the girl on the end would put me on hold and give me different excuses for why "she" couldn't come to the phone. This "she" supervisor had no problem apparently talking to this sales agent for an extended period of time so that she could relay all this info back to me.
Long story short, they couldn't offer an ounce of support, or figure out why their own sales people were offering services that comcast doesn't offer, as well as selling me incorrect devices saying its one thing and then sending me another. Save yourself the headache and DO NOT USE xfinityoffers.com unless you want to spend hours later trying to clean up their mess
My wife and I are paying to have three computers on comcast internet. Two can connect but the other cannot. We have had this problem for many days but have continued to pay for the service price for three computers. Once I called and got help. Today (01- 14-12 at 3.00 PM) I called and talked to three camcast employees who did not seem to know what to do. They were rude, hang up on me, one told me that, I am computer illeterate, and the other representative told me that I need a new connection. I spent two hours being switched from one representative to another. They made me feel that camcast is the only internet service in Houston.
The first woman employee was mean too. She kept ordering me to be quiet while she made suggestions that do not work. The second woman was worse. She dropped the phone and left me hanging. The last representative was a man. He told me that, I must be computer illeterate. What has become of camcast? Do this people know that we pay for them to work for camcast? Do they know that a community leader like me can organize for a protest or a joint boycott for this kind of business. Let us get this straight. If you cannot take care of your clients, they will find someone who can.
On 12/18/12 I cancelled my Comcast Service due to the continual increase in the cost of my cable. I went to FIOS and am very happy with them and wish I had dropped you sooner - I am a 23+ year exclusive subscriber. I could not get any of your many rude empoyees to offer me a better less expensive package. Since then I have been trying to settle this account. According to Isac I have $130.00 coming to me. This was after multiple one hour conversations that lead nowhere. My Ticket number is 014003196 with a reference number of #2849. I have not seen a check. I also disagree with the amount due me, I paid $228.00 a few days before the switch so feel I am owed much more of that back. Nonetheless I have seen nothing. I have called on this repeatedly, gone through the maze of phone trees and repeated my story countless times. I will never use or recomment Comcast to anyone. The employees in the front desk at Corliss St in Pittsburgh are so rude and indifferent it is amazing to me a company would hire them. I have read on line that complaints are just ignored and no resolution is ever achieved. Well I have filed my complaint, I will wait to see what happens.
Purchased a comcast service from these guys. they offered a free comcast certified modem. After ordering called comcast to schedule install. They asked which modem i am getting. I mentioned the model with offer. THEY SAID THAT MODEM IS NOT GOING TO WORK. THEY NEED A DOCSYS 3.0 modem instead of DOCSYS2.0. The modem is not free as mentioned. They ask for 119.95 and will give back 100 as mail in rebate after 14-16 weeks. 19.95 is lost in S&H. So, i shell out money and am stuck with the wrong modem. I will need to spend another 80$ to get the right modem.
Comcast Contract Fraud! In 2009, Comcast sent our tiny non-profit multiple, compelling offers for "special non-profit pricing" on high-speed Internet. We were losing our old ISP to a corporate merger (they offshored 80% of their sales and support staff within a year to compete with Comcast). Unfortunately, the whole Comcast experience has ended up becoming a nightmare in which various external contractors lied, and internal employees fraudulently modified the contract we'd already signed, then posted the counterfeit in their internal system. Only a company that is totally corrupted from the very top can behave this way. Clearly the cancer has spread through all of Comcast's labyrinthine departments.
That was blatant fraud and outright illegal. Comcast doesn't care. No official response whatsoever to multiple complaints (they don't even really have a way to report illegal behavior, which says a lot). We get more returned calls from African dictatorships! Unknown to Comcast, because we often deal with war criminals, we keep *really* serious records and notes; in this case, we have mathematical proof (a cryptographic signature) that they swapped in a fake for our original signed document.
It got worse from there. Their overall "business" customer service is an affront to decent business practices: you experience more "bouncing around" than a basketball. Need something? Forget it! They're not even competent enough to sell us new services they keep sending us "special" brochures for. And yet, their unfortunate front-line wage-slave support employees (many in Mexico) still have to cheerfully read that script at the end of each call: "Is there anything else we can do for you today?"
We won't do any more business with them: they're blatantly sleazy corporate criminals who are willing to lie and cheat, even steal from small non-profits (and all of their residential customers may want to wake up too). Just this past week, two callers from our office trying to fix a very simple problem on the phone spent a total of 155 minutes(!), mostly on hold (we kept count). Over all 6 calls we placed, we experienced 4 disconnects during the inevitable transfer and only 1 out of 14 promised callbacks ever actually happened. And yet, no resolution!
Comcast is a great example of everything that's gone wrong with corporate media multinationals in the post-Reagan deregulation and convergence (read: monoplization) eras. Besides being wildly overpriced for what you actually get, the company rates an absolute zero on almost any axis of measurement. If you gave Comcast the WHO's standard mental heath evaluation test, it would definitely be rated as a "psychopathic" (corporate) individual.
We give Comcast a "0" (lowest possible rating). Caveat emptor.
On calling these guys they ask me call broadband offers who says they can't do anything about it. Each one forwards me to the other guy !!! BE AWARE OF THESE GUYS !!
I received the promotional ad in the mail to upgrade to the xfinity triple play a couple of months ago, I called and accepted the offer the date was set, and I was given my new phone number, and was very anxious to get all of the new upgrades and a home phone. The day of the installation i waited and no one ever arrived when I called I could not get an answer as to where the technician was and what time he would arrive, I had to leave to go to work i continued to call and inquire with no resolution, they said they would issue my 20 dollar credit and that I would be contacted later that evening to reschedule my appointment for the next day at my convience but I was never contacted.
The next day I began calling that morning, I repeatedly asked to speak to a supervisor, but was always told that they had to notify a supervisor and that one would call me, this happened at least 3 to 4 times that day, still no call and also no appointment was scheduled. The next day I started calling again I never recieved my credit and have yet to talk to anyone COMCAST CUSTOMER SERVICE SUCKS!
I had recently placed a call with comcast about a quote to move to a different adress. The person I had spoke with went ahead and had the service shut off without my approval. I had told her I was going to check prices with other cable companies and get back to her If I wanted to go ahead and make the transition. So now my cable is shut off as of 12/2/12 at 4pm. I have called Sabrina employee number 53598 and she said she couldnt help me. Then I called Nate/Manager and he also said he couldnt help me. This is rediculous, I pay around $150 a month for service and here I am with no service and its comcasts fault. I want this resolved ASAP
On 15 Mar 2011 I was made an offer by a Comcast Sales Rep to get their Digital Preferred Plus, Triple Bundle Package that includes an HD DVR, two HD receivers, free HBO, Starz, etc. if I would sign up for a 24 month contract. Total price for the package would be $109.99 per month. I would also be charge a $7 a month rental fee for the modem plus Cable boxes for $30 a month and about $10 in tax. The total cost should not exceed $150 a month for the duration of the 2 year plan. For 12 months I paided under $150 month.
Now I get the bill for Apr 2012 and my rate went up to $183 per month. I called them, they said I would only get the $109 rate for the first 12 months, the next twelve months would be the new rate of $129 and $29.85 for cable boxs.
I called the billing dept. I informed them that my service order specifically states that my base rate was $109.99 per month for 24 months. They informed me there was nothing I could do about it because I only had a service order, not a contract. I told them all I ever had was a Service Order that was provided to me the day I signed up, so in my estimation this is the contract. I also asked why the Service Order says nothing about fee changes after the first 12 months, the rep had to answer to this.
I then requested to talk to a Supervisor, and after about 10 minutes I was connected to a supervisor. She told me just about the same thing that the Customer Service rep said. But she would transfer me to a department that work with me to change my plan. When Comcast get you to sign a contract it should be in bold print about after 12 months the price will change but they know you would probally not buy into there scheme to get you into there plans.
I requested the triple play plan a week ago and was told a technician would be scheduled to come on 10/29/12. I was advsied that my current home phone number was being ported from AT&T. On the day of instillation, the technician called to say he was outside my home and no one would answer when actually he was at the wrong address. I called the home office and was informed that they would not re-route the technician to the correct address because he would not get paid. I was rescheduled for 11/9/12 because a new work order had to be submitted. On 10/30/12, my home phone was disconnected by previous carrier because comcast completed the porting process. I called to complain and was told they could not send help me until 11/3/12 but the technician went to the same bad address looking to install again on 10/30/12. This is a shame. You can route the technician to a bad address two days in a row but I have to wait 5 days for you to correct it. I have lived at the same address for over 20 years with the same home phone number and had service here with comcast over 20 years. How did this happen and what happened to prompt customer service?
We purchased 3 iphone 4 devices about 2 months ago and had comcast install a wireless router shortly after. Our computers and wii work with this Arris router, but our iphones only work intermittently, and rarely. We have had data use overage charges the past 2 months. I have spent whole weekends on the phone with both apple and comcast support and have been unable to resolve the problem. Comcast response, during the 12 or 13 times I've called in to request help, is always a sales pitch for their "signature service". They will do nothing to resolve the problem unless you purchase this expensive "signature service". In typical Comcast style, you can pay to have this almost useless wireless router installed, but, if you want it to actually work, well, that costs extra. I do not trust this wretched company that if I pay the $80 upfront plus $14.95 monthly extortion to have a working wireless device, that I will actually have a working wireless device. I can't get this crap out of my home fast enough. I wouuld advise anyone to steer clear of comcast wireless for iphone. It will cost you more in money, time, and aggrevation than data overuse charges ever will. Also, comcast will never admit that the problem is with them. They will tell you that the problem is with Apple, but of course, comcast will fix "apple's problem" for a high fee.
Where are the Comcast bundle packages for upset and unhappy current customers? It seems to me that when I am angry about my monthly bill I will call the Comcast customer service hotline and yell at them, guess what? They love it so much they usually lower my bill. Why the hell won't they just lower my bill from the start.
Here's what they usually do when you say you want to "cancel their services". By the way, you have to actually say terminate or some buzzword in order for this to actually work. At that point the customer service rep will ask if you'd stay for a discount, and upgrade your package for free or severely reduce the amount of your monthly payment.
It kind of feels like a scam, but that's just the way it goes.
Agent first called me and told me he was not going becasue no one answer the phone i have proof of all the calls receive by the technician, Secon customer call to his agent to tell that main entrance did not allow him to come in, but he didnt say that he was allow to park in a designated area and be escort by a golf cart to the building second refuse as a comcast customer we have no complaint site to complaint all this kind of albitrage that comcast does the only thing they know to say is the computer says you did not attend the call or our appologies and with that they think everything is sold the hoy me the stuped wating sunday $20 he did not come on time and then he refuses to come in, and the 6 days with nol internet connection i want my credit back and fast.
On February 25th 2012, I called Comcast regarding a problem I had with internet and phone. Specifically brief but frequent episodes where I lost connection with internet and not being able to place calls. The representative performed an over the phone diagnosis and was able to confirm that the problem as been occurring on and off for past few days and recommended for a technician to come over to investigate the issue. An appointment was set for the following day Sunday 26th between 3-5pm. That day I waited until 4:55 and called to confirm that a technician was still going to stop by.
A representative told me that he was placing a ticket for me and someone from dispatch was going to call me. He asked me for the best number and I gave him my cell number. Just a few minutes latter my home phone rang?? (not my cell) and an automated message informed me that I had a schedule for the following day?? (Monday). I called right away and spoke with another representative who discovered that in fact my schedule was changed but was not able to tell me by who and why. She also told me that someone from dispatched was going to call. They never called.
Honestly this is the lowest level of service I have to face EVER. Saying that I am deeply disappointed by the experience would be an understatement. And since this is not the first time I had this type of issue (tech not showing up) I am strongly considering discontenting my services with Comcast after all these years.
on 8-17-2012 i signed up for comcast bundle deal with a $300 gift its been 6 months now and 40 or more phone calls and all i get is a run a round about the gift card, what to do i guess just stop paying for their service, and switch providers
Please be advised that Comcast refuses to honor the promotional package and price I signed up for through WhiteFence.com, a utility/services service provided through Bozzuto Management Company, the management of the Rolling Hills Apartments located on Circle Gate Drive in Germantown, MD. IÂ received my first Comcast bill which totaled $133.26. I immediately called Comcast Customer Service and advised them that I signed up for the Xfinity Digital Preferred service at $39.99 (1st six months) plus a $25 installation fee, $59.99 for 2nd six months and that my bill was incorrect.
I was informed that my bill would be adjusted and it would take 48 hrs. to reflect on my account. After 8 days and my bill was still incorrect, I called Comcast again and was transferred to the Promotions Department. I spoke to a âRyanâ who told me he would take care of adjusting my bill to reflect what I signed up for. Unbeknowing to me, the CUSR deleted the âDigital Preferredâ service I signed up for from my account when my bill was adjusted. All of my Digital Preferred channels are reading âNot Authorized.â I called Comcast yet again and was told that I am not authorized for these channels â yet, this is the package and prices I signed up for.
The long and short of the matter is, Comcast refuses to honor the promotional package I signed up for through White Fence - $39.99 for first six months; $59.99 for 2nd six months. Because they had to adjust my bill to the promotional price, they deleted the level of service (Digital Preferred) I signed up for.
Please advise.
To whom it may concern,
A Comcast Technician (Tech ID number 0379, ticket number 12211795) was at my house on Tuesday, October 9th, 2012, to replace the bad splitter, which attached my wireless computer box and my TV to the cable wall outlet in my walk-out basement home office.
When he arrived he replaced these items. Then he decided to replace the totally functioning, main cable, which led from the main Comcast cable box to my walk-out basement, through the attached garage. That cable had a splitter inside the garage. From the splitter, one cable lead to the first floor living room through the garage ceilings. The other cable went through the garage wall into my basement home office.
Unbeknown to me he cut off the cable leading to my living room. He cut it so close to the garage ceilings, there is no slack left. He did it without my consent, and never asked me if I needed a cable in my living room. (In order to reattach it, a chunk of my garage ceilings will need to be broken. Only two months ago I paid over $300 to patch the huge hole in that ceilings, which was created by a previous Comcast tech while he fished a cable line up into my living room). Now I'll have to do it al over again!
Then he went outside and removed the four way coaxial Comcast cable splitter, which besides for leading to the Living room and basement outlets, it also lead to two bedrooms on my second floor. He then cut off and disconnected the two bedroom cables, 12 feet above ground!!!
I told him that I paid my electrician $650.00 for attaching the cable on the side of the building, over the roof, and then down into my master bedroom, and that it was mine and that I needed it!!!
He aid: "It was someone else's cable, not Comcast's." I said: "Yes, but it's still mine! I had it installed by my electrician after receiving the OK from Comcast to have it done. A Comcast technician installed an outlet for that cable in my bedroom and attached the other end to the Comcast box."
He then said: "You have only one TV box, you do not need these other cables." I told him that I had just had my floors refinished and that all my furniture, TV's, and computers were in storage, and that I need cable access for three TV's and two computers.
I also said: "I watch my TV in the living room in the winter where I have heat, and then I move it to my air conditioned master bedroom in the summer. My son lives here, too, and he plans to get a new TV and a second cable box in a week or two for his back bedroom. On top of it, we use the basement as a home office and need cable access there, too. I need all of these cable-ready outlets!"
He shrugged his shoulders and left, leaving behind all the old cables, old nails, and broken cement pieces on my garage floor. Now I am left with only one working cable outlet in my whole house, after investing almost $1,000 on cable installation, wall outlets, splitters, ceilings repairs, and tech visits.
I decided to call Comcast and complain. I called the office and explained my situation to the treceptionist, and demanded that another tech will come and repair the damage, free of charge. He said that the supervisor will contact e. I repeated my call, today, and the second receptionist told me that she'll report the incident to the tech supervisor. So far the supervisor has not returned my calls. Please help.
Thank you.
Mrs. Ofra Sharon
238 East Walnut Park Drive
Philadelphia, Pa 19120
215-435-2348
I have had horrible customer service experience with your company and judging from the reviews I have read online, I am not alone by a long shot. Let me begin with today's issue. I contacted customer service on Nov 30, 2012 and made arrangements to have my bill paid every friday on Dec 3, 7, 14, and 21st, I was told it was ok, my service would not be interrupted if my payments were done as arranged. I am a pain mgmt patient who has a morphine pump that is monitored over the telephone weekly.
If it is not monitored it is a potentially life threatening issue. I awoke this morning to no phone, or cable service after having made payments on the 3rd and 7th. I was told I was lying by the first service agent I spoke with, that I had not called and made any arrangements. First off, she could not speak english well at all, she could hardly understand me, took her several minutes to understand me well enough to even find my account with me repeatedly giving her the ph number and address. After finally being transferred to a supervisor I was told that no one was authorized to make the arrangements that were made, they could not even find the representative who made the arrangements.
I have also called repeatedly complaining about my alarm system falling off, not working properly etc...I asked to have it removed from my account, but was told I had to pay the account in full before there would be anything done. I had the alarm system taken down by my son and had him take it to the office here in Huntsville AL and still your company will not credit my account for an alarm that hasn't worked for three months till the bill is paid in full. First off, you should not make arrangements with a customer and not honor them, second you should not charge for a service I am unhappy with that does not work properly nor was it properly installed. Why could you not credit my account once the equipment was returned and credit me for the months of service the alarm system has not worked? I was told I had to pay in full to receive a credit, this is utterly unacceptable.
The shoddiest customer service I have ever in my life experienced. So now, here I sit, unable to have my morphine pump monitored, wondering if I am going to be overdosed on morphine and die, or if the pump will shut off and I will go into immediate life threatening morphine withdrawals. I would never have let this happen. Had your representative told me when I called on Nov 30, 2012 that I would be suspended I would have found a way to pay the bill in full to keep this from happening. It is reprehensible that I was told to pay every friday on these dates and I WOULD NOT BE DISCONNECTED, only to make the arrangements and yet still be disconnected and face the multitude of health issues that I must now deal with. Thank you for your sub standard service and your shoddy business practices.
You are a terrible company, your business practices and ethics are questionable to say the least. Please promptly forward this to your superiors and stop lying to your customers. Customers are the ones that have the power in their hands to make or break a company, or at least that is the way things used to be in America. Just wondering though, if I die due to the fact that Xfinity reps practiced terrible consumer relations, whom should be held responsible. I am contacting my attorney also to begin proceedings should something happen to me...
p.s. the supervisor and the local office both said that even though the mistake was made on your end my service could not be restored till I paid in full. This is complete crap!
Hi Comcast, I just want to file a complaint about our account (8155100091154264)...I have enrolled it under automatic payment starting January but to my dismay upon checking tonight that my bill for January was not paid. What made it worst is that I have called your customer service hotline two times since middle of January to make sure that my automatic payment for our account is already activated and I have received a confirmation on both ocassions from your agents that there will be no problem as its already activated.
But again upon checking today, Nothing has been deducted and my due for January still remains. The more disappointing part right now is when I chat with another agent a while ago, I was told that the auto-payment was not activated and I have to pay immediately my due for January. Please take note that even on your Comcast system or website, automatic payment is "ON" on our account. Just writing this to you for your team to improve for our account not to be penalized as the late payment was not our fault. We could have paid it on time if we were advised earlier.
WE just recently install Comcast for high speed internet. Since my phone VP and Z340 phone for the deaf would not work at all with the new modem that Comcast provided for. After struggling for a week Comcast has no knowledge about these kind of phone as I requested a knowledegble technician. They were not really listening to my needs. So we had to add a Wifi to get my phone for the deaf working again. Comcast is blocking something, it is not worth paying $7.00 a month for that modem if it can not work for my phones. The speed is good. My attention to this goal is delete their new modem and buy a modem of our own so we can set our own password without blocking all these issues.
I like to add one more thing, after the new modem was replace to all the Comcast customer I found out it mess up all the Vp and Z340 phone to ALL of my deaf Friends. Had to put back the way it was. What a mess!
I've been completely disappointed with Comcast in the last two weeks. The customer service reps aren't helpful, informed, and can't solve problems with the services. I've had to call in 5-6 times and still no resolution.
Problem:
In the last few weeks, I noticed a bunch of channels didn't show up in my preview guide channel.
2/23/13 5pm: Called and was told the channels were blocked and I'd have to upgrade. Mainly MTV and VH1. Common channels included in most packages. I did so and was told it would take 45min to UNBLOCK. Iâve never heard channels were blocked before, just didnât show up if you didnât have that service.
2/24/13: 10am: No changes to the channels. Called and was told my box "doesn't work" and that I would have to go to a customer service center to get a new one. As a customer, I've spent over an hour on the phone, upgraded my service, thus paying more, and it isn't my responsibility to go stand in line for a "new box." The representative then said she would mail the box, but I would have to return the old one, once again, at a customer service center. I then asked her if I was being charged for the new service, while I was waiting on the box. Her answer was "yes". As a Comcast customer, I should not pay for a service I am not receiving. Once I discussed this to her, she then just stated I would have to call back and she couldn't help me with that. It was obvious my call was sent to a foreign country where communication was not happening. I don't understand why I would have to call back since I'm already on the phone with someone who should assist me. She was very confused, rude and short. and I asked for a supervisor.
My basic questions: Why do I need a new box and is it compatible with my TV and am I being charged? If the box was the issue, was the channels that were "blocked" already on my plan before I upgraded.
25 minutes later, a gentleman who called himself a supervisor came on the line and just kept repeating I needed a new box. Once again, from a foreign office. I asked him if I would be charged while I waited for my new box. He just kept repeating I needed a new box and I'd have to call back. I asked him "What responsibility does Comcast have to assisting their customers when they do call," He had no answer but repeated, "You need a new box and need to call back." I asked for another supervisor who could understand what I was saying.
With no reply on the time of wait, 60 min later, I hung up. I called back and was told I could file a complaint. I did, nothing has happened.
2/28/13: Received my new box. Doesn't look like it works with my TV. Something Comcast should have addressed. They should have also sent out a technician.
3/02/13: Called to talk to a representative about my account and the new box sent. Once again, told we can't help you. We are limited with this information. Once again, an agent in a foreign country.
3/04/13: Called and told the rep I was having issues and I need to talk to a supervisor who could help me. She couldn't understand me and just kept repeating my service has been upgraded. Asked if I could talk to a supervisor. Was on hold for 20 min. I hung up.
Called back. Was on hold waiting for a supervisor for 10 min. Was told they would have to call me back since none was available. No call was ever made. Each time I call, I give my number for Comcast to call back to rate the service I got on the call. They never once have called me back.
Comcast, what responsibility do you take in your services and communicating with your customers. I've been a loyal Comcast customer for years, but I've never seen such a decline in problem solving, communication and overall support. At this point, something has to be resolved; you will no longer have me as a loyal customer. Iâm still not receiving my âPaidâ services and I'm very angry with how the company, as a whole handles their customers.
Thanks,
Holly
My MAC with Safari always got Error Code 34384 when I tried to log into my Comcast account. Comcast was no help despite several tries with different analysts. My Firefox and Google Chrome had no trouble logging in. In an Apple Forum I read that MACKEEPER causes instability in some MAC applications. I removed MACKEEPER and that solved the problem. Safari now gets into my Comcast account.
I was contacted by Comcast that they see a problem with our signal and would like to send out a technician but need me to be here to let the person in if they need to come inside the house. I am a physician, and scheduled time off and rearranged patients to be home today. They scheduled the wrong day! It is the 5th, and they scheduled the 12th despite me verifying the date 3 times before I got off the phone. This is not the first time Comcast has done this. The people who schedule appointments rarely get the date right and almost never correctly communicate what the visit is for. I am completely fed up with Comcast and will be looking for another internet/phone/cable provider. I pay over 300 dollars a month. It is absurd.
When I called Comcast to try to get them out today they said there were no available times. If I can reschedule and inconvenience people, they can have a technician work a little overtime. Really.
I had a service apointment on Wednesday 01/09/2013 between 1pm and 3 pm. No show, I called and I was told that they see no appointment scheduled.
I set up another apointment for 01/12/2013 between 1 pm and 3 pm and no show. I called and I was told again that they see no scheduled appointment.
I asked to talkd to a supervisor and I got in touch with Carlos #0811 and we scheduled now my third service appointment for 7 days for now on 01/19/2013 betwee 1pm and 3pm.
Let see if this one gets lost or not entered correctly, or not placed in you cart.
My recommendation is to find out who failed to do the job correctly and give them a written warning, have them re-trained and let them know that you are a company that will hold them accountably for what they are required to do as a job performance issue. !!!!!!!!!!
This frigging sucks!COMCAST LYIERS.Heres the story:a few weeks ago our internet got really slow so we bought a new router.The router fasten things up about 3%.The router was a NETGEAR 300 blah blah blah.So a few days later,we just coudn't take slow internet anymore.So we called our ISP(Comass) and they sended a guy over to fix and blah.So he went fixing the wires first,second he was done.Then he realized that we needed a new modem.A few more days later,I went to walmart and bought a Molorza or whatever modem.We seted it up and all that.After that we still we NOT getting internet.We called our ISP again to make sure we setted it up right.So he said he'll send signal over.But it liely failed.So one day later we called and they told us they would send a techy guy over.Its now been 5 days or 1 week sinced we called.I don't know what to do.Maybe I should switch to Verison.How about you guys tell me.
Comcast service rep sold me the plan to buy triple service( phone, internet and cable) and promised for a gift card of $250 if I continue the service for 3 months. I havenot received it as promised and now even on following up with them no one listens. When i called them they said it is not showing any such thing in the records, i asked them to refer to the recording of the call they had with me. No success, continously following up with, posting on their consumer forum but they don't do anything. Just cheating.. cheating will never use comcast now.
I have been paying for HD Preferred Bundle for over two years. I have never had HD. My husband and I called several times, I finally got through to someone who listened three weeks ago. My old bills say HD Preferred Bundle at $174.74. My February bill says PRF XF TP $114.12. Is this to make up for all the years of paying for something I never received or should I go to Small Claims Court? I have always paid my bill on time and have been a customer of cable since the old Rollins days. I am a senior and don't appreciate this overstated charge.
We have been in our new house since July of this year. As of date we have had your service people out at least six times. I am livid as my husband works 6 days a week and on Nov 22 our service went out. Phone, cable and internet. It just so happened that my husband had four days off due to the holiday. Call after call with no one able to come out the 27th~ So on his four days off we have nothing. Not to mention no phone when he does work he has the only cell phone. Our account was credited 32.44 for 5 days of being with out service, This is a total rip off. Your call center says the computer figures out how much the credit is. AT&T may be getting a new customer for sure. No response when explaining over and over how much this effected our holiday and my husbands days off.
After getting the runaround now for 8 months I was basically told today that because I didn't complete some phantom "form" or other process which I was never advised about and never received that I was ineligible for the $100.00 Visa gift card after signing up for triple play service online with Comcast in June 2011. I was never contacted, emailed or written to advise me of any problems either. I asked for a $100 credit on my bill but was denied that as well with supervisor Tyesha today. I see many, many complaints online now about this same scam and realize I've been duped. I will certainly never use Comcast again in the future!
I have been a customer for a couple of years now and I have paid my bills early or on time. I tried to explain to a couple of representives that my wallet had been stolen. I asked if they could make a payment arrangements and turn my service back on. They told me no and I am not satisfied with that answer because I've done what's been asked of me as a customer but when I ask Comcast to be the provider I believed I was signing a contract with be it's no.. I am beyond satisfied with your customer service. I am debating whether or not to stay with Comcast. I actually have two accounts with you a commercial and personal account. I hope there is someone who can resolve this problem.
Having on going problem with On Damand shows ( can't but any ) had this problem for about a month, called many times and get the same run around over and over. They will fix at there location , now they need to send a tech out - this was on Sunday 14th ( NO Call ) still waiting . I have called four times on this problem and still NO help from Comcast. I keep getting a error message ERR36896 and have reported this to them each time,they gave me a Ref number of CR299409360 , now I have a new Ref number of CR30350853 from when i called on Wed. the 17th and she said that a tech would be here at my home thur. the 18th from 9:am to noon, at 2:30 pm I called to see what is going on and they said its was not completed in the system. That is a lie, all ongoings are recorded all they have to do is play them back and see who and what went on during that phone call. I took time off from work just to be here and no one called or showed up. Now they want me to wait a few days more , well this will be about a month of me paying for someting that dos not work. Oh well lets see how long this will take and what it will cost me . as for the shows that I can't see now due to they are not offered anymore. The real problem is that they need somone from the top of the latter to look into this and somone to run the department - They need a team here in Michigan to take care of these phones calls , not over seas. Maybe I should sign up for a managers spot, I could use a good a job anyway.
I will attempt to make a long story short: In Feb/2011 I was made an offer by a Comcast Sales Rep to get their Digital Preferred Plus, Triple Bundle Package that includes an HD DVR, two HD receivers, free HBO, Starz, etc. if I would sign up for a 24 month contract. Total price for the package would be $89.99 per month. I would also be charge a $5 a month rental fee for the modem plus about $4 in tax. The total cost should not exceed $101 a month for the duration of the 2 year plan.
Well guess what? My first bill was $142. I called Comcast and after a long wait they reduced the bill down to $102.87. Each month following I had to go through the same hoops with their billing dept. They always tried to charge more than the agreed upon cost.
Finally, after months of calling them every time I got a bill, they adjusted the payment down to $105 per month.(A little more than stated but I didn't want to waste more time for a $4 per month overcharge.
Now I get the bill for Feb/2012 and my rate went up to $144 per month. I called them, they said I would only get the $105 rate for the first 12 months, the next twelve months would be the new rate.
I called the billing dept. I informed them that my service order specifically states that my base rate was $89.99 per month for 24 months. They informed me there was nothing I could do about it because I only had a service order, not a contract. I told them all I ever had was a Service Order that was provided to me the day I signed up, so in my estimation this is the contract. I also asked why the Service Order says nothing about fee changes after the first 12 months, the rep had to answer to this.
I also asked if Sales Representatives of Comcast are trained to deceive potential customers, because that is what seems to be occurring, again to answer to this. I then requested to talk to a Supervisor, and after about 10 minutes I was connected to a supervisor. She told me just about the same thing that the Customer Service rep said. But she would transfer me to a department that work with me on this problem.
Again, I was on hold for another 10 minutes or so and a Representative answered and asked when I would like to cancel the Comcast Service. I was a little taken aback by this maneuver. Was this the way Comcast Customer Care settles disputes, by having you cancel your subscription with them, instead of trying to fix it.
I was also informed that there would be additional charges for quitting before the end of the contract. I informed them there is no contract, all I had was the service order. Then they told me that shortly after signing up with Comcast I responded to a recorded phone call describing the terms and conditions, and this translates in to a contract.
I never received such a call, and I never would have agreed to it.
To be honest, I do like the Comcast Triple Play Bundle, but they really need to put a little honesty into their sales and billing departments. I don't like to be lied to and I hate having to call them repeatedly because they always charge you more than the agreed upon rates.
Will I stay with Comcast? Unless they decide to run an organization that has true scruples and integrity, and unless they honor the service order I agreed to in 2011, I will probably go back to Direct TV, they might cost a little more, but they have never lied to me or changed the monthly rate in their favor every month.
I sent this letter to Brian Roberts/CEO
Hi, Brian
This is in ref. to the above subject. I received a bill for $179.87 saying and charging me for a returned check. First, I paid the bill online and as you can see in my Comcast statements I always paid by bills in advance. They charged me again 79.92 as an unpaid balance that really it was paid online.
I called Comcast and as usual a dummy girl answered the phone and connected me to collection number and they said that my check was returned with a charge of $25.00 that really is not true because I always keep my checking account balance accurate. So I went to my bank and the lady told me that is no record of such returned check and no charge so she said that the mistake is from Comcast and not from the bank, not from my account and for sure not from me!
I paid everything thinking that was my mistake and after the bank confirmation realized that now is an over payment to Comcast due to your billing department. So I hope I get credit for such mistake!
You know all the problems that I had before with Comcast and you always helped me in a professional level, so Iâm expecting to get the same help with this issue.
For any additional information, please do not hesitate to contact me at your earliest convenience. Your prompt attention to this matter will be appreciated.
Vima
201-988-1637
We have been customers for years and we actually wanted comcast intill all these promblems begain. We cant even use gsevelowour landline phone. This is extreme. I finally got online and im trying to hurry brfore it cuts off. please respond at 832-971-0594
I don't know how Comcast can call their Xfinity upgrade a digital service. I was an "Expanded Basic" subscriber until they completed their "migration" to an all digital service. After installing my new set-top box and digital adapters, the only thing I noticed that was different was that I no longer had my local channels in digital format. No local hi-def! In order to get that I had to upgrade my subscription for an additional fee. The information states that it is possible to install an A-B switch to bypass their equipment and run the coax directly to the tv. That's a hassle!!
Why should I have to do that?? Just give me the local channels the way I was receiving them before. The so-called digital channels were identical in picture quality to all the analog channels I had previously been receiving. If they were digital, they had simply taken an analog signal and run it through an analog to digital converter. The digital adapters for extra tv sets apparently were for converting the Comcast digital signal to analog for display on older analog sets. Needless to say, I am no longer a Comcast customer.
I have switched to Dish Network. Their HD package is also an extra fee, but they are giving it to me free for life as long as I am on auto-pay. Even if I have to pay, it is still lower than Comcast without HD.
Have feedback for Comcast?
Thanks for your feedback!
Sorry. Please try again later!