Comcast Complaints Continued... (Page 5)

My complaints are to many to list and they are mostly billing related. They have no idea of how to run that department. one time they said I hadn't paid and kept calling ( I always pay my bills the day I get them ) after weeks of hell I finally found out they had got my check & credit it in someone else acct. The next month they said they didn't get that payment & I was late again. I called the local office in my city and they said my account was paid & up to date & had received my check and I now had a .62 cent credit. I just now got my next bill & it is $9 to much and the agents will not let me talk to any one in higher management. there are many more i could cite but what's the use. i think management is aware of these things but don't want to be bothered. It's more like a dog & pony show than a properly run business & i have no one to complain to.

As of today we canceled our Comcast account. 14 months ago we moved to Georgia. We purchased a modem from Comcast and the technician installed a used, outdated modem saying we will have a new one sent to our home very soon. It never arrived and our first bill stated we were "leasing" our modem from Comcast with an additional 7 dollar charge per month. With our first call, we were apologized to about 15 times and they assured us the inaccurate charge would be removed and our account credited. The second bill arrived with a credit of 7 dollars and yet another charge for the "lease". This charge and credit volley continued up until we finally canceled as of today12-10-2013. We also had numerous times where we would loose connection up to 20 times in a hour and they would tell us there was nothing wrong with our connection/signal. They claimed they could tell we had service just fine from the cable box at the road, up to the house. Really............? Pretty impressive from a technician in the Philippians who could only make apologies.

Every time we had to call their customer service we were connected and reconnected numerous times as the regular technicians are apparently only allowed to say "I'm sorry fifteen times in a 30 second conversation", and then will either drop your call, hang up on you, or put you on a endless hold. Comcast has no customer service. It is like a shell game where they will shuffle you around so much you finally end the call out of frustration. You may finally be able to talk with someone who actually is working in the US who you can actually understand, only to have them lie to you as well when they say, "Give me a couple of weeks and I will get back to you with your real accounts charges." Don't ever expect that call to be made. This company has a monopoly in most places and they use it to their advantage. I believe I will send a copy of this letter to my elected officials to see if something can be started to either make Comcast actually take their customers complaints seriously or start a way to break apart this giant company who strives to make money from their customers by extortion and bad business practices.

You people are getting ridiculous every time I turn around u charge for more and more crap now I can't even watch on demand TV series like shameless or game of thrones without paying an additional 1.99 or 2.99 per episode really I pay hundreds a month for service already and you guys want more and more .there becomes a point wen people need to start reevaluating what they are getting from there providers for what they pay for. I can get more 10 times more from satellite and Netflix or Hulu plus. etc. Than we can from you for half the price. I have over 5 properties with 2 hundred units each one time to band Comcast from all. Because Comcast is money hungry because you have a monopoly on service well it will bite you sooner or later.time to change hope Comcast executives sleep at night.

We have been with comcast for about 6 years and never missed a payment or been late. We are on a fixed income and can only pay so much each month. We were paying 118.76 per month. But that wasent enough i suppose? Our bill went this month from 118.76 to 141.50 and we cant make it. So tues we will be leaving your company for something cheaper. Cant believe you dont like good customers? Dont want to leave but dont have a choice. Charles South. 

I am completely frustrated with comcast customer service. No matter what kind of problem I have I cannot talk to a live person. On rare occasion, usually by accident, that I can find a live person, they are foreign and they cannot understand me and I cannot understand them. I need to be able to call a number and be able to talk to someone that understands my problem and is able to help me or direct me to a person who can. Please tell me if there is any way to have a customer service department that is actually helpful.

When signing up for Comcast, a $250 prepaid visa card was promised in the advertisement for signing up for the Triple-Play. 6 month of prompt payments and still no Visa card. I have made 3 attempts to track it down and to no avail. This appears to be a bait and switch type tactic.

I live in small community in Northeastern Pa called Spring brook Twp. I live on a road that is not even 2 miles long and has about 20 homes. I have contacted comcast a number of times and seem to be getting the biggest run around. I called on Wednesday April 10th and had the rudest person on the phone. I want to know why I cannot get cable installed on my road. The women not only coughed into the phone she also argued with me about my address. Her excuse’s for it not being installed went from not enough homes on the road to the local goverment do not want it installed.

I live about 1/4mile from the main road and about 1/10tenth of a mile from the closed house that has cable. She told me I could pay and have it installed but it would cost over $8,000. I am currently unemployed and I had to turn down a work at home job because I do not have a secure internet access. I do not understand or can find out why Comcast will not install lines on my road and I would appreciate an answer. I have contacted my local goverment and I also contacted my local congressman and senators. Your company has the worse customer service I have ever had to deal with.I hope to hear from someone concerning this matter.

I I sent copies of all the original bills beginning 2/82012 to current day, there have been improper charges, over charges, misappropriation of monies made out to Comcast for my account behalf. I have sent all paper work and copies to the District Attorney office of Alameda County. no one in your company has tried to resolve the illegal charges and practices. I urge you to investigate the issues revolving my account.
Kristiyana A Smith

Comcast “no show” & broken commitments seems to be standard operation policy with the company. I signed up around two months for there “triple play service” and still do not have the phone line working in my home. When I signed up I was told that there was no problem keeping my existing phone number, well after weeks of trying I have given up on that! Finally some “annalist”, most likely in India, tells me “we can’t port that number” reason unknown. I resigned myself to excepting that, life is too short to keep trying to find out why.

When the Comcast install man connected the Comcast VOIP modem he originally said it may take a day for it to start working and left. Of course you never get a direct number you can call back and report that it didn’t work. You always need to start over again either on the phone or on their internet chat system talking to India, they always tell you how sorry they are for your inconvenience etc. and you go through the same series of “reset this, turn this on / off etc knowing that’s not the issue. Then they schedule a service tech to come out. Now the trouble really starts: After you set the schedule and two hour window you start receiving phone calls from the Comcast automatic system, providing you have a working phone in my case I had to use them my cell phone / number which causes another series of problems with Comcast.

They were due here on a Monday morning between 8 and 10 am, at 7:30 I received a call confirming the appointment and informing me that the tech was on his way. I waited for hours, no service tech shows up, no calls etc. Finally I call the Comcast number from my cell and after the usual apologies and going through the issues I am told they can';t help since they are in the New England district and will need to transfer me to Florida, while after a delay and more music I end going through it all again only to be told the same thin but this time I got Texas and now they are going to transfer me but the are having trouble finding the correct service area in Florida. I was told they would find the correct center , I gave them the zip#, and someone would call me.

Received a call late in the day from someone wanting to routinely set up a new service visit. At this point I only seem to have two choices, either set up the visit or cancel my Comcast service. I set it up for the Following Wednesday afternoon.The automatic start again telling you that you have a appointment but to my surprise it’s for first thing in the morning, not late afternoon. Once again I rearrange my schedule to be here. I get a call confirming it at 7:30 am and “tech is on the way” stuff. It is now 2:30 pm and no tech, no call etc. I just went through it all again on the phone including being sent to the wrong area. Finally got transferred to the correct area, went through it all and all you get is we will reschedule, someone will call within the hour, well the hour has come and gone.

All I want is the credit on my account that is due me. The On Demand Credit Code is:1DNIGKE. There is no where on the site to obtain this credit or even where to look. When I entered the On Demand Credit Code in the search bar I got nothing. It didn’t understand the command. So Please just credit my account. I have tried for several days to get this resolved. The movie is expired but I got it in time so I hope you honor your end.

Comcast installation technician continue to show and demonstrate a lack of care for their work. Then come out when a tenant call and do not contact the landlord. The tenant do not own the building. Oak Park Code enforcement do not come out to talk with the tenants about thing that they consider as a sort spot in the community or thing that lower the Oak Park standard and as long as I am responsible your technician do need to talk with before they make an installation.

I will take this issue up with the Illinios commerce commission as I have before because you clearly do not get the message that your technician will install their wiring properly and with care. The tenants do not care because it is not their property.. The next time your technician improperly make and installation on my property I will have it cut off of my property.

I pay my Comcast monthly bill using your Website, I do not use your automatic payment feature, so I enter my bank information each month. I have never had a problem with this system until my December payment. Even though I double check both bank account and routing information, apparently, as I was informed by a customer service representative, a mistake was made, because the payment was never posted to my bank account. I did receive an e-mail from Comcast notifying me that the transaction had posted to my account, ad I of course wrote down the confirmation number of the transaction. I know the transaction did not post to my bank account because I check my bank account via the bank’s website. Up until I called Comcast customer service to determine what happened, I was under the impression that my account was paid.

Since I have been paying my bill using the Comcast online system (for almost 2 years), the system should at least notify me by e-mail that the electronic transaction could not be processed and the reason it was rejected, giving me a chance to correct the problem, instead of letting me believe that my bill was paid. If this bill was paid by credit card, the system would have notified me, at entry that a mistake was made. So why no notification when it is an EFT?

I find it difficult to believe that as Comcast continues to advertise their technological development and innovation to obtain new business, their online electronic payment system has such a blaring error, especially when pushing more online activity.

Right now I’m not a very happy Comcast customer.

I had basic internet service with Comcast. 2 weeks ago they called me up with a promotional offer for upgraded internet speed, basic cable TV aand 2 years free HBO for a slightly higher monthly charge. I agreed over the phone and a technician installed the tv box the next week, but no HBO came through.

The tech said to contact Comcast online and have them activate the free HBO. When I contacted Cast I was told I could only get 3 months free HBO, not 2 years as promised. I argued for ovr an hour and was told a supervisor would call me vack. That call neverr came. A week later, with still no HBO, I contacted Comcast again to complain.

After another 90 minutes of discussion, they told me I could only get “free HBO” if I agreed to upgrade my basic cable TV package to a higher cost cable TV package. This was never mentioned before with the salesman or in the previous customer service call. This is the classic scam…the bait and switch. This is not some misunderstanding…this is outright theft. I am expected to pay the agreed amount without Comcast delivering on their promised promotional services. Plain and simple theft. All their apologies for the inconvenience mean nothing if they don’t make things right.

I hope everyone reads this and decides NOT to subscribe to Comcast for anything. They are outright liars and thieves. Avoid Comcast at all costs. Pay slightly more for AT&T Uverse…at least they tell the truth and dont try to screw their customers.

My restaurant had a installation on Dec 1st, the tech guy broke our fancy wall light that cost 80 dollars and can’t get it my state. The tech guy promised us his supervisor would get us a call regarding to this matter. I called Comcast on the same day let them know the damage the tech guy made. The agent also promised me that someone would call me on couple days. Until today, I got no call from Comcast after several attempts. Yesterday when called again, I felt mistreat. The rep was rude and mean, I asked for supervisor, local branch number and his name, he provided none. I felt deeply insulted by him, I think the reason he treated me like that is because my poor English, my accent, and my race. Comcast made a damage to my restaurant and refuse to take responsibility.

On demand suddlenly stopped working. Had technician out over the week end. The idiot tested the DVR, the box outside, drug a long cable thru our living room and den, knocked over my orchids in our front atrium and couldn’t find anything. Switched out our DVR box anyway. He finally decided to report it to the company and said it was a technical problem at their end, not at our house. We could have told them that. He couldn’t tell us when the problem would be fixed and no Comcast doesn’t call you to tell you the problem is fixed.

We kept checking and finally last night On Demand worked…but tonight it doesn’t. Called comcast again and when through the whole scenerio again with Paul, the first guy we talked to and he wanted to send out a technician again. Unbelievable. We said no. Oh, and by the way the box that the doofus traded with our old box doesn’t let us record anything, so now nothing works, except we can watch one program at a time. And for this we are paying thru the nose. Time for direct T.V.

In December I place a order to have comcast installed on the second floor of my daughters apartment. The technician arrived and said that comcast no longer runs wires up the stairs because of safety reasons I told the technician that I understood their reasoning. I then call comcast again and asked if there was another way that cable could be installed in that second floor. I spoke directly with Christina Saitca who told me that the only other way it could be done is to have comcast drill through the floor but my daughter would need permission from the landloard ( which she got ) In January 2012 the technician ( Jeff ) showed up at my daughters apartment.

He asked me what he would be doing and I said that he needed to drill through the floor to run cable to the second floor. Jeff then said in a snide way ” We don’t do that ” I asked him if he was a sub contractor or if he worked directly with comcast. Again he got nasty and said ” What does it say on my truck ? ” Jeff then left without even looking at the job. I called comcast and told them that if they gave me the cable I would run it, the person said that they would have to charge for the cable. I then said then why don’t you send a technician to run the wires for me. The person said that the technician tried to drill through the floor ( which is BS ) and that the job would be too hard.

If comcast cant be honest and just say the job can’t be done then do so, but in the good ole american way they kept passing the buck. Good Going Comcast, great way to treat your customers

After having the “lack-luster” Comcast on-screen guide for years I yearn for those days of yore. Their new “TV Guide” on-screen programming guide leaves me frustrated and confused. The new “guide” has ridiculous ads after every 4 listings (as if anyone with any intelligence wouldn’t automatically skip reading them)that slow your search to the point of irritation. The other thing that really sucks is that you can never go back. Once the show has played you can’t go back to the “guide” if you want to see the name of what has just aired moments before.

DVR service. Whatever happened to the PIP that I had jsut a few months ago? The DVR that you rent to me just stopped providing that service. I liked that. A call to Comcast customer service verified that PIP is no longer available. When asked. Comcast could offer no explanation for the discontinuance of this service. If Comcast wants to make their service more user friendly then why are they taking so many steps backwards?

Comcast’s Triple Play. It’s 5:30PM and I just pulled into the driveway from work. I’m trying to let the dog out, start dinner and relax for a few minutes, when my son comes down from the third floor to tell me our Internet service is down. I’m not too concerned at first, since we’ve had some bad storms within the past two days. I then realize that my husband seems to be watching TV without any problems and the phone is working. I tell my son to call Comcast, 1-800-COMCAST (1-800-266-2278).

I’ve got dinner cooking on the stove and I’ve just sat down when my son comes down from the third floor with phone to ear and asks me if we have an Arris modem. Well, I give him one of those, “are you talking to me” looks, and say, “I don’t know, don’t you know?” Well, now I’m up on my feet and following my son up two flights of steps to the third floor. While on the way, he’s telling me that Comcast thinks we’ve been without connection for some time, and could have been connecting remotely through our neighbors’ wireless service. Well, now he’s got my attention, since I’m hearing that I’ve been paying for a service that we haven’t had for some time and obviously didn’t need.

I reach the third floor and I’m trying to do a quick scan through the myriad of electronic devices. I pick up the blue box that reads Linksys and ask, “Is this it?” My son says, “no, he’s telling me we have an Arris Modem and that’s a router, not a modem.” So, I pick up the black box, and I say, “Is this it?” My son says, “No, that’s the Cisco Modem from Comcast.” So, then I say, “OK, I give up, if they know we have an Arris Modem in the house and they installed it, why can’t they tell us where it’s at”? My son says, “what about the box in the basement where the cable lines come into the house?” The tech on phone agrees, but suggests he send a signal to the modem first. We’re instructed to unplug the Cisco modem from the power source and wait for the lights to flash and reset. The tech also mentions at that point, that if we’re speaking to him on a landline phone, we may be disconnected when the signal is sent. He promises to call back, should this happen. We’ll the signal is sent to the modem, we try the Internet and it’s a no go, lose connection with the tech, and, you guessed it, there’s no call back.

I march down two flights of steps, stir the food on the stove, and throw some meat on the grill. Well, now I’m ready to try my hand at calling Comcast. After all, it shouldn’t take that long, how hard can this be? I pick up my cell phone and call the 1-800 number and here’s what I hear on the other end, “please enter your telephone number where you want or have service; please enter your account number; thank you for your recent payment of $148.05…; press 1 if you are having trouble with your service; press 2 if you are having trouble with your high-speed Internet; press 2 for connection issues; we would like to send a signal to your cable modem, but first we must warn you that we may lose connection if you are speaking on your landline phone; press 2 for no signal; press 2 to decline to take a brief 2-minute survey; and please be advised that the call wait time is 9 minutes, due to unusually heavy volume.”

OK, so now I’m on speakerphone, back to stirring the dinner on the stove, turning the meat on the grill, and tech #2 comes on the phone. I’m asked to provide my name, phone #, and a description of the problem. I explain that I was just disconnected from tech #1, hoping to be transferred back, or to pick up from the end of the last conversation. No such luck. I’m told the techs are randomly connected to customer calls. I went through the complete explanation all over again and told him that we already had a signal sent to the modem and that all we’re seeing on the Internet is the Comcast page with instructions on how to set up an account.

I explained that we already have an account, don’t need to set up a new one, and would just like Internet service restored. He insists on resending a signal to the modem and asks for the CMAC 12-digit code on the Arris modem. Ok, so now we’re marching down to the basement with flashlight in hand. We find the black box and we’re instructed to look for the code near the barcode sticker. I find the barcode and read off what’s there. I’m told that’s not the right code and it should be on the back of the box. I say, “the box is connected to the wall, do you want me to rip it off the wall?” The tech says, “Oh no Ma’am, that’s alright, we’ll just resend the signal.” I’m waiting for him to resend the signal and my cell phone goes dead. OK, now I’m determined to find the code on the back of box. The Comcast installer attached it to the wall, so it must detach from the wall. I slide it in four different directions, while my son says, “no, now wait mom, I’ll get it.” Well, it finally comes lose from the wall and sure enough, it says, Arris on the back and there’s a 12-digit code.

Time to take the food off the stove and remove the meat from the grill, but I’ve lost my appetite by now. Husband and son have no problems eating. Son decides it might be best to do the dishes.

I sit with laptop in hand and contemplate the error of my ways. The one perk I have is to occasionally work from home. No X-box or Facebook for my son is one thing, but take away my WFH and that’s another story. I boot up, just per chance the signal the last tech sent might have done the trick. I launch Internet Explorer and there’s that same Comcast account set up page. I notice a Chat option in the upper right corner. Ah ha, maybe I can do better with Chat. I sign on and I’m off and chatting with tech #3.

I explain that I’ve lost Internet service, had the signal sent twice to the modem, and I don’t understand why I’m being directed to an account sign on page. I tell him I have the CMAC, 12-digit code. He tells me he’s going to resend the signal to the modem and not close the chat window. It’s raining now, lighting strikes nearby, and there’s a clap of thunder. My dog bolts past my laptop, rips out the power cord from the back, the screen flickers, and tech #3 is back in cyberspace.

Ok, so now I’ve had it. I plug in my cell phone into the charger, call the 1-800 number, and push 5 to cancel my account. It’s now 9:20PM and I wait another 9 minutes to speak to a customer service representative. I explain that I’m ready to cancel my account after wasting over 4 hours trying to troubleshoot a problem with my Internet service. She listens very intently and then explains in a very apologetic and consoling manner that she is very sorry for the service I’ve received thus far, but she is in the Video Department.

She suggests that I speak with a Supervisor and asks me to hold while she transfers me. I think ah, at last, I’ve reached someone with half a brain who knows how to have a dialog without reading from a pre-scripted sheet of customer responses. After being placed on hold, I begin hearing pre-recorded messages that are designed to encourage customers to take advantage of online, self-service, trouble-shooting for modem issues. Certainly a preferable option, if only you had online service.

I received another of the hundreds of BS snail mail junk mails this company sends out, and for some reason I opened it this time. In it it states that Comcast/Xfinity will upgrade my modem from their old one I have for free so that I can get the best service. Knowing telecommunications companies, etc… and that they are notoriously trying to set you up for some kind of a future service change that you then can not avoid with their “new great product”, I looked up complains about them and this new modem. I found nothing about this new “free modem upgrade” but I did find a LOT of complaints about how terrible the Xfinity service is. So, I tried to call the number that was in the letter to ask what the pros and cons (which I am sure they would not have told me) are.

First, they were too stupid to realize that the 1800-xfinity number alone does not translate on most cell phone (I no longer have a home phone line), so I could not dial their number – this is a telecommunication company for god’s sake! So, I looked it up online and called in, then after a sequence of 5 different recordings asking me to select this or that, they then said the office was not open at this time! So, suffice it to say, I will be keeping my old modem, because i am pretty sure there is some kind of irreversible “upgrade” that will need to take place and be paid for once I have the new and “better” modem in.

Absolutely the worst cable company ever! DVR programs record 6 minutes out of an hour and then cut off. Some programs never record at all even thought they have been set up. Customer service is NON existent. There is n such thing as a manager on duty when you call. Phone reps know nothing except how to reset your box. They will then send a service person to your home in about a week. That person shows up and says they can’t do anything because they don’t carry the equipment on the truck to replace and that I have to wait another week for another appointment to get the same faulty equipment already installed.

The new xfinity programing is 100 times worse than when they were Comcast. I am so sad that I had to sign a contract for two years for this horrible service. When Verizon comes to town… GOODBYE Xfinity forever!

Comcast Internet Services has the worst customer service I have dealt with. It all started 3 weeks ago when a contractor doing work at my neighbors house (where the Comcast utility box is located) cut the DSL line which goes from the Comcast box to my house. Since then I have spoken to Comcast’s customer service dept. over 15 times, they have sent out 7 different technicians and I still have the same problem, their cable line has not been buried and is run over my fence and through my deck. The latest situation happened earlier this week.

We had an appointment for a “line crew” to come out & bury the line on Tuesday 6/21. O crew showed up Monday, took a look at the problem & said they’d return Tuesday 6/21 to do the actual work. I called Comcast on 6/21 at Noon, 5:30PM & 8:00PM as nobody from Comcast showed up or called. I was told on all 3 calls that I had an open ticket and that a tech. would be at my home by 9PM. When nobody showed up, I called Comcast again at 9:30PM and was told my appointment was rescheduled for Wed. 6/22. My wife took days off from work Wednesday, we called comcast at 12:30PM, 5:15PM & 7:30PM & were told a tech would be arriving by 9PM.

I called back at 9:30PM when nobody from Comcast showed up & was told that the tech. called my cell phone at 7:00PM to reschedule for today 6/23. Of course this was totally false, a lie… When I pointed out that I called after 7:00PM and was told I had an “open ticket” & that a tech. would be out by 9PM. The customer service rep. apologized and did not have any further information for me except that they would be out today between 9AM-9PM. He also said his “supervisor” would call me (last night) with an explanation. Of course, nobody called last night.

Today, I spoke with a supervisor of the deptmt. which is supposed to come out to my house for the job. He had no explanation and said that it appears the job has been rescheduled for 6/24. When I complained, he said he’d have someone come out today. They are supposed to call me prior to coming, however, I won’t hold my breath. Unfortunately, I don’t have any other DSL options where I live or I would have switched providers a long time ago. If you are considering ordering Comcast Internet Services, do yourself a favor.

I have had problems with Comcast since April 2010. I have been calling them almost 3-4 times a month asking them to fix my problem. Everytime they send a tech person to fix the problem and he reports it to be a signal or no issue at all. But the issue kept coming. Then comcast realised that there as a problem in the line and changed the ground cable. Still no luck so they were changing the cable from ground to my apartment, but since they did not get anyone to answer at the apartment below me they pushed the cable down the heating pipes (This is during winter, November). I requested Comcast to shift the cable to where it belongs.

I was not responsible for any hazzards caused due to cable being pushed through heating pipes. Comcast recently came by and replaced the cable putting it in the right place after arguing for about 30 mins. Now they charged me for the cable change which I have been asking for since November. I have been having issue with Comcast non-stop since April but the only thing they changed is my billing rate. It kept going up. Initially when i told them the problem a peson put me on a promo until the issue was resolved, but the issue was not resolved and the promo ended so I ended up paying more than was i had requested since they increased my internet speed to compensate the decrease of speed due to bad cabling.

This is seriously messed up and I am frustrated beyond belief. I do not know who to get comcast to change my pricing without having slow internet and bad cable. To note: I have been using comcast throughout, since 2006 in my old apartment, did not have a problem until i moved to this new apartment. This is what they do for loyalty. Every time I call now the billing department hangs up on me after putting me on hold, they dont have the curtesy to call back on the number in the account to make sure my issue is resolved.

I called about 4 times today to see if they can resolve the final issue with my billing. They make me explain the story from April 2010 until now and then put me on hold and hang up.

Can it be possible that comcast can continue charging ridiculous fees for services that do not work .I have the package phone, cable, internet and have been having problems with all three services.Also they charge you when they come out to fix the problems that they should take care of since we pay for the services.If you ask to speak to the supervisors they tell you someone will call you back and never do,but keep charging you none the less .I have had about 20 techs come out to my house in the last couple of months and they have done splitters , change boxes now i don’t even get dial tone on my home phone someone should be liable for this.

I think dish network is going to make a killing with all the complaints comcast xfinity is getting .If you have comcast and have had some of this problems change to dish network much better service and reliable techs you can count on.We should all get together and give these complaints to truble shooters so they cannot take advantage of their customers like they do we are all being robbed.

Dear Comcast, this is my xfinity tv complaints. Who’s bright idea was it to launch a changeover yesterday May 24th in the new Cable TV guide. Someone should be fired. What a way to exasperate and treat loyal high paying Comcast customers with DVR’s and movie packages. Last night The finale of Dancing With the Stars, American Idol at 8pm on another channel.

NBA World Basketball Championship, an important Stanley Cup playoff game, and a Tampa Bay Devil Ray Baseball Game were all on. Many of your loyal customers were using their DVR’s to record these programs. I got no sound on my Tv for hours and only 21 mins of Dancing With the Stars was recorded.

Nothing of American Idal was recorded. The changeover screwed up the system. I called Comcast starting at 10PM last night several times to no avail. The phones were ringing off the hook from what I understand all last night and today when I just called again after stewing all night about the incondieration of Comcast/ Xfinity.

I pay hundreds of dollars each month in 2 states for bundled packages. I have only taped or used my DVR for Dancing With the Stars and American Idol. It is why I pay a monthly fee…a luxury taken away last night on the most important episode of DWTS.

I feel bad for others who are sports fans who were denied the right to see the programs that they pay so dearly for. I feel we should be compensted for service not delivered. I will file a complaint with The Attorney General’s Office regarding this matter. This should generate a class action suit for so many of your disappointed customers last night.

Sincerely Yours for years and years,

Paula Benham

Comcast customer service BLOWS! I’ve had more problems with trying to fix things then actually enjoying any service. If it’s not my cable box or card not receiving the correct channels and having to “re-ping” it a million times with no better a result, it is how my e-mail account needs are not met. As long as a person’s service is stable, the service seems great, but the moment he/she has a problem, he/she should expect huge hurdles, fiery hoops, and long delays. “They’ll get to ya when they get to ya.”… My frustration, and their total LACK of CUSTOMER SERVICE is becoming to much.

I would probably be happier with a slower connection, if it came with better…any… customer service. If you have similar complaints, please take the time to contact your local advocate. 7 on your side was my choice. With enough publicity, Comcast will not have a choice, but to address THEIR problem.

A tech was supposed to come to our house to install new equipment from our Comcast cable plan. The tech never showed, nor did anyone from Comcast bother to call to us and explain the situation or say we needed to reschedule or apologized for the no show. Called again, was assured that someone would be out next week to do the installation. Guess what, did not happen again and no call and no show. Called a third time, was told that someone would get back within four hours, how about we’re still waiting. Sometimes paying MORE for better services is so worth it when you avoid these kinds of problems. GO AT&T because COMCAST SUCKS BIG TIME.

On 3-15 I placed an order with Comcast to provide me with Telephone, Internet and TV. I was told the equipment for my order would be at my house by 3-22. On 3-24, I still had not received my equipment. I called Comcast and asked the status. The agent said he would have to talk to his manager. He came back on line and told me that the person that originally took my order had not “released” the equipment to ship. He told me as a result of Comcast error, he would ship the equipment overnight and I would have it on 3-25. He gave me a confirmation number and told me that I could track the shipment at Comcast.net. On 3-25 I went on line for 20 min. and could NOT find any way to track my order.

I called Comcast and after lots of waiting got a rep who told me that there is no way to track an order on Comcast.net. He transferred me to another department. The rep from the new department told me that the order was NOT shipping overnight and I would get it in 3-5 business days. I asked to talk to his supervisor who was Monik Employee# Semo0610. Monki told me that Comcast did not have any equipment to ship due to their vender delays and that all orders in March had been delayed due to this. I asked Monik why none of the half-dozen Comcast employees I had spoken to had told me this. Instead they all said “you will get your components in x-days”.

Monik could not tell me when the order would ship, but it would not be before April. She then told me that I would need to go through the “Order Release” process all over again because this needed to happen AGAIN because the order was delayed. I asked to speak to her superior and was told that there was no person I could talk to and that Comcast managers do not receive or return calls.
So, right now, I have been lied to a number of times and I have no idea when I will get my equipment. This is not a way to run a company and I WILL NOT accept this kind of extremely bad service.

i have internet by comcast now for several years, one year ago i switched with voice xfinity because they told me that i will save money. turns out this is a scam they charged twice as much for what i was paying before. i would recommend to cancel comcast xfinity service to whoever is reading this!

I just subscribed to Comcast on their $29.99/month promotion for 12gb. I thought it was a great deal and so I switched to their service. The first issue I had with them was when their first scheduled installation did not arrive in their specified time frame at all! Then I got my bill claiming that I owed them $190. Of course I thought it was some simple mistake, but as you have probably read, Comcast customer service department is HORRIBLE and I had to wait for a long time to speak with a rep. All in all, it has been so frustrating dealing with Comcast!

Comcast is the worst pack of lying thieves I have ever had the displeasure to deal with. Since we had the Comcast modem, we asked Comcast where we should return it for our money back and were told to bring it to the office in Savannah, GA. It has now been 3 months, and since we have not received our money back, we called Comcast. They have no records of our returning the modem, even though we have a receipt with all the information. They refuse to pay since they have no records, even though we have an official receipt. What a bunch of low life, lower than whale poop in the bottom of the ocean thieves. I’ll have to sue them to get my money back. Utter thieves. Nothing but thieves and liars.

People say comcast cable shame on them, but what do you mean shame on them? You just admitted you were getting more channels than you were entitled to, for what you pay. So when they realize it, they have to charge you properly or you do without. YOUR choice. I have Brighthouse and I don’t get a free ride. If I want the channels for my daughter and my HBO, I have the choice but it costs. Basic TV is free, but you want more, you have to pay. Why are you anymore special than the other subscribers paying Comcast. At least you had it free before AND they didn’t ask you to pay retroactively (now that would be shameful of them).

Comcast cable television will not let me cancel my service!!!! I HAD TO CALL THE CITY GOVT. TO START A COMPLAINT ABOUT THIS AND THE FOLLOWING INFO: the worst more disrespectful, rudest, most arrogant smart assed kids for customer service. you will go down along with att. i am canceling my service with joy! complete JOY! you should all be without jobs and poor and begging in the streets and maybe you well figure out you were so bad to customers who were paying your paycheck. good riddance to trash!!!