Comcast Complaints Continued... (Page 4)

Comcast work order # 315040120233812 - Beginning 3/05/15 I agreed to come back to Comcast with triple play for 119.99 for first year. Xbox date of installation was never placed in schedule - it took 4 phone calls and 2 extra weeks to have someone install it. My bill came in @ 199.00 a month! Since 3/19/15 I am still trying to get Comcast to switch my phone FROM BasicTalk(which I have cx) to Xfinity voice. I am being billed for phone by both companies and have no ability for phone to ring, accept incoming calls, or receive voicemail. I have made dozens of calls, online chats and a visit to Manchester, NH Valley St store to no avail. Date of service has been changes 6 times. I was informed today by Jeofrey of online chat that it will now be 4/30/15. Almost 2 months after original call. I have filled out a form to file a formal complaint with NH Attorney General in Concord, NH. It will be mailed tomorrow

What follows is a copy of an email I sent to Comcast at - nicole_patel@cable.comcast.com - which pretty much describes my issue. Unfortunately, I have to give at least a one (1) Star rating. I'd like it to be a zero rating. Your company is definitely the arm-pit of American companies. The people you hire are undeniably ignorant, imbecilic morons. The Better Business Bureau (of which you are not an accredited member) cautions: “Please be advised that due to the high volume of complaints received for this business, the BBB publishes 1 out of every 20 complaints processed through our conciliation process”. Just over a week ago (from 4/22/15) your imbecilic field technicians entered my mother’s back yard to access a junction box. They dug holes, destroyed grass and left debris scattered. Requests through Comcast Customer Loyalty (that’s a contradiction in terms) representatives to have the property returned to its original condition have been repeatedly ignored.

Comcast causes further frustration by outsourcing ticketing requests to schedule a return visit with foreigners who have only a rudimentary grasp of American English. Recently, my mother spoke to one of your idiot representatives regarding her issue and he had the audacity to ask her to canvas the neighborhood to inquire who had Comcast service. REALLY!!! I advised my mother to contact local law enforcement (4/22/15) who kindly responded to her residence. They too were appalled at the damages caused by your technicians. Unfortunately, but lucky for Comcast, local law enforcement cannot bring formal charges.

Rest assured I intend to make it publicly known regarding the lack of concern Comcast shows for individuals. One would think that after the national publicity Comcast received regarding one of its CS Representatives bullying a customer who wanted to discontinue service that your representatives would be bending over backwards to provide the best customer service experience possible. NOT!!! Just so you know…this incident occurred in Pearland, Texas 77584. Before going public with my complaints about Comcast and its lack of concern for individuals and personal property I will allow you the opportunity to contact me in an effort to resolve this fiasco. I can be contact by phone at xxx-xxx-xxxx. After 48 hours starting @ 9:00 AM CST Thursday; April 23, 2015 I intend to report this incident to a local news station.

I am sick and tired of the idiots they have working who can barely speak English on 2 weeks ago I requested to transfer my service and get a appointment to set up my equipment at the new address for April 25th after they called me like 4 times to confirm on april 20th I get home and I have no service. I had to call three times and even though they had records showing that this was scheduled for the 25 th and it was an input error they told me that I would have to wait 24 to 48 hours to reconnect. And this is not to mention that earlier in the day I spoke with some lady in Pakistan or India with horrible speaking skills who told me that I had a balance of 118.00 for the new address which I had not even moved to yet. It is always the same with this company I have had appointments scheduled which they have missed they constantly call you 4 or times to confirm an appointment with this automated system and then they have the balls to tell you that a call was not confirmed I am done with these people.

Got contacted by a promotional group today that said they were with the Loyalty Rewards Department of Comcast. They were telling me that if I pre-paid $420 on a Green Dot card, I would not have a payment for the next 6 Months and the next 18 months would only be $70 month. I asked them for a number to call them back with and they gave me (855) 859-6946. When you call that number they answer Loyalty Rewards Department (the same department that your Sales group say they are with).

What irks me about Comcast is that this is the same scam that called me a couple of months ago, and I talked with approximately (3-4) representatives in which they could not tell me if the promotion was legitimate or not. I finally did try it last time after your group told me it could be a promotion by one of Comcasts Vendors or associate groups. Of course, once the callers received my payment, all the numbers that I had been contacted by (or given for return calling) were no longer valid. I contacted Comcast and demanded to talk to a Supervisor, and he then told me Comcast never asks for payment up front.

Why don't your sales group know this. I talked with (2) today, and they are still clueless and told me they did not know if this group was legitimate or not. I think Comcast is SO afraid of losing a possible sale, they don't care to try to stop the Scams by educating their sales people when customers call in with concerns from callers. Also, why don't you have a Fraud Department readily available to handle situations like this? Kinda curious if you will even read this and respond.

We have moved from one address to another and called to switch the service address. During the process we lost cable and phone. We have called continuously to retrieve what is lost and have retrieved everything except the phone service. We have spoken to 15-20 different representatives that could not help us. To the point of writing this, we still have no phone service. We have been at our current address for 6 days with no problems to our services until we finally had the time to change our service address. Now my husband may lose his job due to not having the phone service. It is prudent that I receive the best service on this matter. We have done everything that many have suggested to us.

I had a scheduled appt set for April 14th 8am-10am I was called that he was running late, ok well I took time off work to be there, I left my home at 9:30am told Comcast to have him call me before he gets to town - they said no problem. Well he was at my house at 10:20 no problem because I work 2 minutes from my house. He was nice he started asking some questions, I informed him I was watching TV I still had Direct TV connected until Comcast is comes on. Then he asked what a line was for that was in my sons room I informed him it was from his Xbox that goes to connect to the internet - He cut the tip of the cord - WTF why it was mine not his!!! I want a new cable line. Then he knew I was watching TV all of the sudden it was not working. He told me that he was having some issues with the TAP TV line that was on the pole near the Alley 9NOT IN ANYONES YARD NO OBSTRUCTION TO THE POLE) He said he doesn't do this someone else will be here tomorrow.

I told him you just disconnected me - I still have Direct TV but if someone will be here TOMORROW OK. He informed me someone would be calling me in an hour, NEVER HAPPENED!! I had to call after work on the phone for awhile to be informed that someone would be calling me tomorrow to come over for installation, I told him I called Direct TVand they said they could reconnect my cut wires by the dumb ass comcast tech - The man told me no we will take care of you. Oh someone called me - a woman that was uppity and was not very nice or gave a crap about my situation. Just informed me that no one would be coming today - I then informed her that I want a SUPERVISOR TO CALL ME BACK, she informed me they would. NO PHONE CALL - I SHOULDN'T HAVE BEEN SHOCKED AGAIN!!!! I had to call again after work, On the phone again for awhile this gentleman couldn't help other than having installation on Saturday, so now I have to stay home when I am suppose to be out of town and not have cable tv for 5 days UNACCEPTABLE in my standards anyways BUT I GUESS NOT COMCAST!!!

He told me he would. AGAIN I received a phone from a nice lady that listened to my complaints BUT STILL NO SUPERVISOR! She told me that a supervisor would be calling me first thing in the morning. Ok I spoke to a lady that informed me that they would be calling me to come out to my house today! OMG should I hold my breath. WELL guess what it's 11:20AM and no phone call. The is the worst customer service I have ever had in my entire life and I am 55 years old!!!! Not once did anyone ever say well maybe we could waive your installation for all your troubles or anything - HORRIBLE HORRIBLE HORRIBLE. Now will anyone do anything with this complaint - it's a TOUGH ONE

I was at my other home in the desert this weekend and I went to your La Quinta store to pick up on some items I needed.. While there I was very dismayed to discover that you allow sales people that frequent your stores to follow customers up the aisle with their lotions and creams? I have allergies to most fragrances and just the scent of some of these gives me migraines for hours. I only use organic and scent-free products. I assumed in this higher end area you would not allow this type of behavior. I was wrong. I notice some of these people are asking if you want to try it while they are actually putting it on you. I have to dodge these pushy, aggressive creatures. Or they are bringing the the jar right next to me and the scent is so strong I feel sick. Sebomed is the one this time at your store that did this. I wave them off but by then its too late. I have the scent up my nose. The other one that also is shoving stuff near us is something called Aloe . I have experienced that product and Sebamed in LA being downright pushy.. I also have a home in Greater Los Angeles area and both these companies also approach in the aisle way . I do not want anyone jumping out at me with their products to either put on me or have me smell. it. I If I had interest I would come over to them. I am there to get what I need and feel like I have to fight these people off. Why do you allow this in your stores? I notice it is has gotten even worse. Two of my close friends have already quit renewing with you due to this. I will also do the same if this continues. and take my business to only Sam's Club as I have not seen this problem there so far. Your store has items I really like , however, I will not tolerate being chased down by sales people you allow in your stores. It should be that we only approach them if we have interest!

While using my computer's I heard a female voice (4-10-15) telling me my computer was being attacked by a virus! I immediately contacted Norton Security 1-800-272-7149 and talked to a Norton technician (who worked for supervisor Jay) in Canada...a Mr. Isaac Johnson ID #765467, After engaging me in conversation for at least half an hour promising me he was going to destroy this virus Mr. Isaac Johnson wanted me to pay $191.00 to remove and protect me from the virus. I do not appreciate this deceptive waste of my time, I want Comcast to tell me where I can go for Comcast technical service when I need it. This technician was not surprised that I had a heard voice warning me I am being attacked by viruses. I only want to receive the HELP I need from Comcast technicians and not waste my time being deceived. What has happened to the technical help that Comcast has provided their customers in the past. Please send me the proper information I need when I have a technical problem so I can avoid these pseu'do technicians that waste my time selling virus protection that Comcast is suppose to have provided with Norton.

I placed my service on seasonal hold on Dec 5 of last year. I was told all was well. Just call when I returned. My sister was sick and I had to go help her. In January 2015. I received an email from Comcast saying I owed 800.00. Of course I called them. They representative had no idea or record of me owing 800.00. My account had not been placed on seasonal hold. But they would ensure it was placed on there. I was told that I would only owe 100.00 or slightly more when I returned. I was glad to have this taken care of. When I returned last Monday I called to have my service restored. The office was closed for the evening. So i.called back the next day. Without any definitive results But i requested that a supervisor contact me. That did not happen. So i waited all day yesterday without any contact from a supervisor. I called again today and requested a supervisor. I spoke to ISIS from the Chicago area and she was professional, courteous and concerned about my problem. I called again and spoke to Tiffany. Who would not let me explain my situation. She seemed to be nonchalant and impersonal towards my Needs as a customer. I was very distraught and upset upon the completion of our conversation. I am a fully disabled permanently unemployed US NAVY VETERAN with 24 years of honorable service. I suffer from Severe Depression. PTSD. Anxiety, insomnia. High blood pressure and numerous foot. Ankle and joint problems. My complaint is that only two people of 6 or 7 knew the whole story behind my account. I was constantly given Erroneous information. I was finally told that there was a payment that was returned and that is what caused my account to be charged off without my knowledge. During this time I had my partner paying the bill so i did not know the check had been dishonored. Also, my mail was supposed to be forwarded but my post office never received the notice. Even though I paid the fee online. So my post office here sent the mail.back to the senders. But an email would have sufficed just as it did before. But comcast knew nothing about who sent it.
I have been a loyal customer for years. This seasonal hold has been a nightmare trying to fix. Now they say i owe 398. I was told by Tiffany today that there would also be a 150.00 fee. I had already been told that would be waived. ISIS was nice enough to waive the fees concerned with restoring my service. Please discuss proper customer service etiquette with her.
I also suffer from Debilitating Migraines and thanks to my unfortunate interaction with i may possibly have to go see my neurological specialist at the VA Hospital.
I am seeking resolution and service restoration. I can pay 200.00 and the rest on the first.198.00. But i shouldn't be penalized, harassed and disrespected by comcast personnel. This is wrong.

Keep being overcharged - now I have a technical charge only because I received a effective cable box. Spent innumerable hours with this miserable dying company.

I own 7 acres with 4 houses on it. Tom Hughes who lives in one of the houses has Comcast tv and internet. We had an ice storm and his cable broke. He called and they ran a temporary cable across my property. Over 300 feet. They said they would be back when the weather got better. They didn't com back. I called Monday and complained. I was told they would be here Tuesday between 8 and 8. They never showed up. I called and they said there was never an appointment made. They told me they would be here Wednesday between 8 and 8. They never showed up. I call back and complained again. They said they would be here Friday, between 8 and 8. NEVER SHOWED! I called today and complained.

They said they will be here between 8 and 8 today. Around two o'clock I called again to make sure some one was coming today. I was told you are not scheduled until tomorrow between 8 and 8. I got irate and was transferred to service, they told me the same thing. Then she checked the other dates I had told her I was scheduled. She said I show there was someone there inside working for 1 hour and 32 minutes. She said I was scheduled for Sunday between 8 and 8. I asked for a number to call to complain and was told there is no number. I spoke to her supervisor. He told me again I was scheduled for tomorrow between 8 and 8. I said something about someone said they were there Wednesday working. He said I don't see anything about that. When I told him the girl before him told me that she shows someone was here working in the house for an hour and thirty two minutes he all of a sudden found it. First of all the problem was not inside it is the cables outside.

They even told me no one had to be here, but we were. He said he would put a ticket in and try to get someone out here today but if not tomorrow between 8 and 8. He said he would give me the ticket number. I asked what good would that do if they don't show up. I would call the same people and make the same complaint! Then I told him I will give them till 8 PM then I am cutting both cables into small pieces to get them out of my yard and you guys can run new cables and take the scrap back with them. I have already told Tom I was going to do it. So you can deal with him! What a crappy company to deal with, and I was thinking about going with you. Blessing in disguis!

I called up to ask if they can change my automatic deduct date so I can cover it, im on disability and I get paid once a month, they said they cant because its computerized(you mean to tell me with all the I.T. guys working for you theirs no way they can fix it?) unexceptable, they gave me no hope, I did it once before and the guy helped me, so why not now? She made me switch my account to pay online, because its the only way, Pure laziness, I will be canceling at the end of the month!

I called to make an appointment and set up service. I was initial told that it would be an installation fee of $30 and 39.99 a month. The gentleman on the phone seemed to want to finish my order as soon as possible, disregarded my needs and set up my appointment for April 7. I asked if I could have an earlier appointment and was advised to call another number and they would be able to look. When I called they verified that April 7 was the earliest appointment. After these two conversations I got a verification email. When I got my confirmation email I noticed that my address and phone number were incorrect. I called back to correct the information and was told they couldn't find my information. When they did locate it they told me they can't update my address because there is currently active service at the residence. The internet at the address will be cancelled as of March 31. There would no overlap in service. The person who currently had internet in the apartment is moving out on March 31. I have never had comcast before and wanted to set up new service at the location. I was told my account would have to be put on hold until April 1. About 2 mins after the phone called was ended I got a voicemail asking me to callback and verify more information. When I called back the person could not find my account. I was transferred to new accounts and talked to a representative. He was not able to find anything. He told me he would have to set up a new account. He moved my appointment date up to March 31 so I would have service starting on April 1. This was confusing to me because I was told twice that I could not have an earlier appointment. He then told me that my service would be 49.99 a month with a $70 dollar installation fee. I asked why there was a difference and the representative could not explain it to me. He told me he was only authorized to charge people 70. I asked for a lower month plan and he told that I am going to want the more expensive service and he won't change it to a lower rate. Comcast is the only provider in my area I am not sure what to do. I am stuck with this terrible provider who has managed to increase my cost and loss my account in a matter of hours.

I have been having problems with all of my services, TV, internet and phone for over a year. It is the most stressful experience that I have ever had to go through. Constant service tickets being closed out when no one even has done anything. Service calls cancelled by them leaving me waiting all day for them to show up and no phone call to explain why. Then I have to call and find our what happened. The latest tech put a note on my door saying he looked at cables on my property, but never even stepped foot on my property, I stood at the window and watched him sit in his truck, never ever looked at anything. Then was informed by customer service when I called in that he closed out the ticket and said he did his job. I will be looking into what steps need to be taken next to file a formal complaint with the people that oversee the operations of the company. I am disabled with Multiple[le Sclerosis and this has had such a negative impact on my health. Maybe that's why they think they can get away with behavior, The poor disabled lady isn't going to do anything....

i called fri because a payment didnt show up on my online bill. she offers me a promotion claiming id be paying the same amount i am now but i would get so much more for my $. i told her i didnt need a house phone.she said that was ok cause id be getting high speed internet. i wasnt sue but she told me i had 30 days to change back. fri night i get an email saying my new total was going to be $149.02. thats $25 more than what im paying. then sun. i get an email saying my mo bill will be$219.14!i called today shes telling me $140. i dont want it. asked her to put me on my old rates. she said she couldnt do it. now if i dont take the promotion & go back to my old plan the rates go up.thats a scam!!!i asked to speak to a supervisor . theres none there !!!!how is this possible? i left my name & #. i have to wait 48hrs for a callback!i was told i could switch back. the representative lied to me fri.i expect to be put back to the way it was.if not i will be contacting the bbb. i have many family & neighbors who have comcast. were all disguisted with the customer service. we will be swithching our services if things dont improve.

I have had multiple overcharges on my statements consisting of late charges where I never received the monthly charges or received them through forwarding by the post office after I had given them my change of address on several occasions, where these were ignored, also charges for services I never requested, but the biggest problem is getting through their recorded choices that do not cover the problem, and when I do have to go through multiple queries as to who I am and what the problem may be and finding out that they cannot offer me any reconciliation!

In the last two weeks I have had to unplug the modem and plug it back in to get internet access 10 times. On 3-27 I was on the phone three different times with problems.They could not solve the problems. I computer (Apple Mac Book Pro) was all goofed up. Finally, I had to go to Apple Care, they solved problem in five minutes. Your poor service wasted a lot of my time. I am in Venice Fl 34285. Why can't I get what I am paying for? Good service?

I am tired of trying to get technical support and it takes so damn long to get my issue resolved. I am on the phone with them for hours to try to solve the issue,or I have to be transferred to some one else because the first person couldn't help me get it resolved. I just can't stand it.

I have been a loyal Comcast customer since 1999. In September 2014, a sales representative of Comcast came to my house and gave me a new contract with Comcast for a total of 137 per month, which included equipment. I have yet to be billed in that amount. I have been paying more than 250.00 per month. Now I'm being told by Mr. Vadim that Comcast can't honor my contract and that was a mistake. This is nonsense ! I have a valid contract sold to me by a Comcast representative; someone needs to handle this immediately. This sounds like a serious case of fraud.

Customer service told me I was getting a tech visit today, well what a shocker no call to confirm or no show.

I recently purchased a property in a development which has an overall contract with Comcast. I have been calling and dealing with them to get my service initiated. It seems as though the previous owner never canceled his service and therefore have refused to give me the service which I am forced into paying in my monthly association fees. The prior owner has water on the brain,literally and I suffer because his family failed to tie up loose ends. I cannot honestly say how many times I've called them attempting to resolve the issue. It is my belief that I've only been given truth from one of the countless reps I've spoken to,lastly the account resolution department. When I spoke to Patricia within that area she seemed quite nice and willing to help,promised a callback within an hour and guess what I'm still waiting. The customer service persons will truly tell you whatever you want to hear. They in general may be nice people,in fact super nice and maybe truthful off the job.

They have me completely frustrated to a point where I've been yelling,screaming and cursing at them. For my actions,my apologies to them all. I cannot say that I've ever dealt with a company like this at any other time. When calling the company you never get the same person and never do the notes reflect the actual conversation,so you have to spend at least another half hour plus covering the issues,again and again. Their services have been used on and off for my 26 years in Fl. and the experiences and issues have only gotten worse over time. Customer service is poor at best. At one time you didn't have to pay for a service call,now you pay for everything and I do mean everything. Unfortunately, I do not have the option to not pay for their services. Legally I cannot refuse to pay for their services in my association fees and legally the association can charge me additionally for something else if I refuse. This company is only about the money,owning NBC and clearly overcharging for service.

This is supposed to be a world,at least in the U.S. where freedom of choice exists,such is not the case. You have to pick up your own equipment or your charged to have them mail it. It's more than apparent that freedom of choice and the ability to acquire competing service has been stifled by allowing only certain entities to operate in certain areas,so,no matter what you're under their thumb. The people at the top of the latter in charge of every division need be fired. There is no excuse for such a poorly organized,run entity. Again my apologies for my actions as two wrongs don't ever make a right. They also claim that any owner,anywhere owns the wiring once it passes in through your walls. I just don't get it?....but that's how they justify charging for an in home call. The government needs to step in within theses scenarios and we as members of a free society we should not be forced to pay for something we don't want. My billing has changed three times in the rental which I will soon be leaving. The first change was expected as I was initially under a promotion and any subsequent changes in my costs have always been described as just having a promotion which again ended. The subsequent promotions never existed and my bill continues to rise. Whatever happened to the customer always being right. Of course I'm not always right,but when it comes to Comcast,I'd bet that in most cases the customer is.

Comcast fails at customer service. I have been transferred from rep to rep to supervisor to being cut off. Then upon recalling cannot get the same person even though it is 1) in the records and 2) I have the name and badge number and therefore start over. I have been on hold, I have been promised return calls that never happen, and in the end the mindless representatives tell me to have a nice day?

I have tried to schedule installation of internet through Comcast. My initial call was made on 2/11/15. I set up a date of installation on Saturday, 2/21/15. I get a call on 2/17 to verify my 8-10AM appointment for 2/18/15 - a Wednesday. My wife and I work. As teachers, it is not easy for us to take days off. I refused the appointment and said the install date was set for the 21st. The person on the phone said there are no appointments available for that day. Due to scheduling we cannot get another date for install set until Tuesday, 3/5/15 from 2-4PM. I stayed home that day to ensure we could get the installation done. No one showed up. I called Comcast and they said a tech was at our red brick house at 2:57 for the install but no one was home.

Ummmm, we have a blue sided house. I explained my disbelief and disappointment in the tech's lie. We rescheduled for 3/7/15 from 10-12. My wife stayed home that day. No show. She called and they said another appoint was not showing on the calendar for that day. I got home and called to set up today's appointment - 3/11/15 from 4-6PM. Neither of us had to take today off as the appointment was scheduled late enough we could be here. Finally at 8:45PM, our tech shows up. To get to our internal cable lines, you have to go into the attic through our daughter's room. She is 3 and her bedtime is normally 7-730.

I have my wife take her into our room as i show the tech the lines in the attic. We go outside to find out that he cannot find the line into the house (of course, it is dark now, it's ONLY 9PM) and says we may have to have a line bury team come out to run the line. This house has had cable through Comcast before, but we had UVerse installed when we bought it due to the $70 difference in price tag for similar service. He is a subcontractor and a very inexperienced one at that. Now, upon calling Comcast again to voice my displeasure, i am told I can have HBO free for three months, but not eligible for the $20 customer care option as it does not appear on her screen. This should be $60 credited to my account - if I am ever able to establish one.

I am completely beyond disgusted and quite frankly I am embarrassed for Comcast and their lack of service. The earliest date for installation is now 3/19/2015 from 2-4PM. Again, a time I cannot be here for the install. However, during my break week from 3/23-3/27, they are completely booked with no times available. At some point, a manager or decision maker should do something to make this right and get this installed. Or, maybe I should just get out while I can. Sadly, I know the product is far better than the competition (I am getting internet only and the most very basic of cable offerings) for the pure internet connection.

My mother is 87 years old switched to Comcast . They left with home phone not working , no Internet. No show the next day even to complete there install. 12 phone calls. Still no time when coming to fix, complete. I'd rather have no cable, Internet, just use a cell phone then ever dealing with them. To large if a company & nobody working there has any work ethic. If your lazy you should work for Comcast. Wow here I come .

Lost phone internet and on demand for 5 days. When they showed up to fix the problem he only fixed half the problem said he had other customers to take care of so he would have to come back, He would set another appointment in 4 days to come back and finish the job. Right now my tv in my den is still pulled away from the wall waiting to be wired with new wires from the outside box. Just had the house rewired 2 years back. The tech did a fair job but to not finish a job when you show up to do the job what are they teaching their techs.

I have been without Comcast exfinity for over two weeks. Every time I call they said they will send a single and said that will work. They have done this four times with no succeed. I don't know what to do. Can someone help.

I ordered the self installed Comcast kit via Internet. The web page said my apartment was acceptable for the kit.After it was delivered I followed the easy installation instructions I contacted xfinity and they tried troubleshoot the problem over the phone. They were unsucceful. They then scheduled a tech to come to my apartment and fix the problem. The tech came, hooked a little gadget to the wall outlet and said I need a "rewire". So I then had to scheduel and appointment with one of there contractors to do the installation. My appointment with the contractors was 2-4pm on the 19th of November, at 430 Comcast calls and says that they are running late and will be at my apartment at 630pm. At 630 pm Comcast calls me and says that they can't make it at 630pm and will be at my apartment at 1030pm. At 1030 pm the comcast workers show up and says that the first tech that showed up to my apartment 2 days ago was suppose to tell me that I needed a letter from my apartment office that states they are allowed to do an installation. So in conclusion after 9 days of ordering the service.. Hours of over the phone troubleshooting, 2 different repair men, and 8 hours of waiting for a repair man to actually show up, I have no cable and have to setup another appointment!

I sent this letter to Brian Roberts/CEO

Hi, Brian

This is in ref. to the above subject. I received a bill for $179.87 saying and charging me for a returned check. First, I paid the bill online and as you can see in my Comcast statements I always paid by bills in advance. They charged me again 79.92 as an unpaid balance that really it was paid online.

I called Comcast and as usual a dummy girl answered the phone and connected me to collection number and they said that my check was returned with a charge of $25.00 that really is not true because I always keep my checking account balance accurate. So I went to my bank and the lady told me that is no record of such returned check and no charge so she said that the mistake is from Comcast and not from the bank, not from my account and for sure not from me!

I paid everything thinking that was my mistake and after the bank confirmation realized that now is an over payment to Comcast due to your billing department. So I hope I get credit for such mistake!

You know all the problems that I had before with Comcast and you always helped me in a professional level, so I’m expecting to get the same help with this issue.

For any additional information, please do not hesitate to contact me at your earliest convenience. Your prompt attention to this matter will be appreciated.

Vima

201-988-1637

WE just recently install Comcast for high speed internet. Since my phone VP and Z340 phone for the deaf would not work at all with the new modem that Comcast provided for. After struggling for a week Comcast has no knowledge about these kind of phone as I requested a knowledegble technician. They were not really listening to my needs. So we had to add a Wifi to get my phone for the deaf working again. Comcast is blocking something, it is not worth paying $7.00 a month for that modem if it can not work for my phones. The speed is good. My attention to this goal is delete their new modem and buy a modem of our own so we can set our own password without blocking all these issues.

I like to add one more thing, after the new modem was replace to all the Comcast customer I found out it mess up all the Vp and Z340 phone to ALL of my deaf Friends. Had to put back the way it was. What a mess!

I was contacted by Comcast that they see a problem with our signal and would like to send out a technician but need me to be here to let the person in if they need to come inside the house. I am a physician, and scheduled time off and rearranged patients to be home today. They scheduled the wrong day! It is the 5th, and they scheduled the 12th despite me verifying the date 3 times before I got off the phone. This is not the first time Comcast has done this. The people who schedule appointments rarely get the date right and almost never correctly communicate what the visit is for. I am completely fed up with Comcast and will be looking for another internet/phone/cable provider. I pay over 300 dollars a month. It is absurd.

When I called Comcast to try to get them out today they said there were no available times. If I can reschedule and inconvenience people, they can have a technician work a little overtime. Really.

Comcast says they have to switch to digital due to fed regs, after two TV cable boxes, numerous calls and visits to their office I still only get half of the channels I'm supposed to. Strangely enough as soon as I hooked up one of their boxes to my TV my PC's browser was hijacked to their website eventhough I don't have them as a provider. They sent out a tech and he said my wireless was receiving an erroneous signal from someone nearby. To fix the TV signal they'd have to put in a new underground cable. Seems everyone in our area is having the same problems and I'm beginning to think Comcast is outright lying to it's customers.

I'm about ready to hook my truck to the 200 ft of cable they have on my property and send it back to them. I just moved and I rented a coorporate apartment and it has been 24 days and after multiple phone calls from the apartment office and myself and still I have not heard back from Comcast and still without cable or internet. Moreover this past week I have been trying to talk to someone at your 800 number and noone picks up and the automated machine keeps repeating the same message over and over after a series of beeps. This is getting very frustrating to say the least. I can't imagine any business becoming successfull with this kind of custumor service!!!

I had a service apointment on Wednesday 01/09/2013 between 1pm and 3 pm. No show, I called and I was told that they see no appointment scheduled.

I set up another apointment for 01/12/2013 between 1 pm and 3 pm and no show. I called and I was told again that they see no scheduled appointment.

I asked to talkd to a supervisor and I got in touch with Carlos #0811 and we scheduled now my third service appointment for 7 days for now on 01/19/2013 betwee 1pm and 3pm.

Let see if this one gets lost or not entered correctly, or not placed in you cart.

My recommendation is to find out who failed to do the job correctly and give them a written warning, have them re-trained and let them know that you are a company that will hold them accountably for what they are required to do as a job performance issue. !!!!!!!!!!

We have been in our new house since July of this year. As of date we have had your service people out at least six times. I am livid as my husband works 6 days a week and on Nov 22 our service went out. Phone, cable and internet. It just so happened that my husband had four days off due to the holiday. Call after call with no one able to come out the 27th~ So on his four days off we have nothing. Not to mention no phone when he does work he has the only cell phone. Our account was credited 32.44 for 5 days of being with out service, This is a total rip off. Your call center says the computer figures out how much the credit is. AT&T may be getting a new customer for sure. No response when explaining over and over how much this effected our holiday and my husbands days off.

My wife and I are paying to have three computers on comcast internet. Two can connect but the other cannot. We have had this problem for many days but have continued to pay for the service price for three computers. Once I called and got help. Today (01- 14-12 at 3.00 PM) I called and talked to three camcast employees who did not seem to know what to do. They were rude, hang up on me, one told me that, I am computer illeterate, and the other representative told me that I need a new connection. I spent two hours being switched from one representative to another. They made me feel that camcast is the only internet service in Houston.

The first woman employee was mean too. She kept ordering me to be quiet while she made suggestions that do not work. The second woman was worse. She dropped the phone and left me hanging. The last representative was a man. He told me that, I must be computer illeterate. What has become of camcast? Do this people know that we pay for them to work for camcast? Do they know that a community leader like me can organize for a protest or a joint boycott for this kind of business. Let us get this straight. If you cannot take care of your clients, they will find someone who can.

I am going to switch to SureWest, don't know if it's the best choice, but it is $100/mo cheaper than Comcast for the same stuff. The change will happen in a week. I never contacted Comcast about the change, but Surewest put in a request to take over the phone number. I talked with a Comcast Cust Svc Rep, and he told me I had to have a new access code, which he created and emailed to me. Then, without warning or explanation they shut me out of my email. I am still a paying customer.

I went through a chat session, since the gauntlet of "Press 1 for this" only gets you to someone who doesn't speak english... but the chat person couldn't help me without the code they emailed me and then shut off my account, so I couldn't get it. After an hour, I was able to reset my password and get back into my email, only to find that the email confirmations from Surewest had been deleted from my email files, not in a folder or deleted files, just gone. I think that must be against the law. So, Comcast sucks.

We have been customers for years and we actually wanted comcast intill all these promblems begain. We cant even use gsevelowour landline phone. This is extreme. I finally got online and im trying to hurry brfore it cuts off. please respond at 832-971-0594

On 15 Mar 2011 I was made an offer by a Comcast Sales Rep to get their Digital Preferred Plus, Triple Bundle Package that includes an HD DVR, two HD receivers, free HBO, Starz, etc. if I would sign up for a 24 month contract. Total price for the package would be $109.99 per month. I would also be charge a $7 a month rental fee for the modem plus Cable boxes for $30 a month and about $10 in tax. The total cost should not exceed $150 a month for the duration of the 2 year plan. For 12 months I paided under $150 month.

Now I get the bill for Apr 2012 and my rate went up to $183 per month. I called them, they said I would only get the $109 rate for the first 12 months, the next twelve months would be the new rate of $129 and $29.85 for cable boxs.

I called the billing dept. I informed them that my service order specifically states that my base rate was $109.99 per month for 24 months. They informed me there was nothing I could do about it because I only had a service order, not a contract. I told them all I ever had was a Service Order that was provided to me the day I signed up, so in my estimation this is the contract. I also asked why the Service Order says nothing about fee changes after the first 12 months, the rep had to answer to this.

I then requested to talk to a Supervisor, and after about 10 minutes I was connected to a supervisor. She told me just about the same thing that the Customer Service rep said. But she would transfer me to a department that work with me to change my plan. When Comcast get you to sign a contract it should be in bold print about after 12 months the price will change but they know you would probally not buy into there scheme to get you into there plans.

After getting the runaround now for 8 months I was basically told today that because I didn't complete some phantom "form" or other process which I was never advised about and never received that I was ineligible for the $100.00 Visa gift card after signing up for triple play service online with Comcast in June 2011. I was never contacted, emailed or written to advise me of any problems either. I asked for a $100 credit on my bill but was denied that as well with supervisor Tyesha today. I see many, many complaints online now about this same scam and realize I've been duped. I will certainly never use Comcast again in the future!

I have been a customer for a couple of years now and I have paid my bills early or on time. I tried to explain to a couple of representives that my wallet had been stolen. I asked if they could make a payment arrangements and turn my service back on. They told me no and I am not satisfied with that answer because I've done what's been asked of me as a customer but when I ask Comcast to be the provider I believed I was signing a contract with be it's no.. I am beyond satisfied with your customer service. I am debating whether or not to stay with Comcast. I actually have two accounts with you a commercial and personal account. I hope there is someone who can resolve this problem.

On 12/18/12 I cancelled my Comcast Service due to the continual increase in the cost of my cable. I went to FIOS and am very happy with them and wish I had dropped you sooner - I am a 23+ year exclusive subscriber. I could not get any of your many rude empoyees to offer me a better less expensive package. Since then I have been trying to settle this account. According to Isac I have $130.00 coming to me. This was after multiple one hour conversations that lead nowhere. My Ticket number is 014003196 with a reference number of #2849. I have not seen a check. I also disagree with the amount due me, I paid $228.00 a few days before the switch so feel I am owed much more of that back. Nonetheless I have seen nothing. I have called on this repeatedly, gone through the maze of phone trees and repeated my story countless times. I will never use or recomment Comcast to anyone. The employees in the front desk at Corliss St in Pittsburgh are so rude and indifferent it is amazing to me a company would hire them. I have read on line that complaints are just ignored and no resolution is ever achieved. Well I have filed my complaint, I will wait to see what happens.

I was lured into changing from dish network to Comcast with a $250.00 gift card in Jan 2012. To date, they have given me the run-a-round for this gift card. After a month of service I called their office and was told "we wait 6 months before issuing the gift card, to make sure the customer is staying with us". Okay I thought. So by July, I figured it's been over 6 months, I called again, after being switched around to several customer representatives, I was switched over to a whole new department "rebate center" I was told by the rebate "the company has to call us telling us you are eligible."

So I call back to Comcast main number , I was told I am eligible, as I stayed on the line, the representative called the rebate center to tell them I am eligible. I was told I should receive my rebate in 10 days . well the rebate never came, so AGAIN I call Comcast. Now they tell me I'm NOT eligible. ONE BIG SCAM! we spent almost $300 to switch over, only because we were told we would get the rebate. Now, NOTHING! T his company should be ashamed and discredited for it's ploy to deceive consumers! I do plan on sending a complaint to the Consumer Affiairs office also.

I will attempt to make a long story short: In Feb/2011 I was made an offer by a Comcast Sales Rep to get their Digital Preferred Plus, Triple Bundle Package that includes an HD DVR, two HD receivers, free HBO, Starz, etc. if I would sign up for a 24 month contract. Total price for the package would be $89.99 per month. I would also be charge a $5 a month rental fee for the modem plus about $4 in tax. The total cost should not exceed $101 a month for the duration of the 2 year plan.

Well guess what? My first bill was $142. I called Comcast and after a long wait they reduced the bill down to $102.87. Each month following I had to go through the same hoops with their billing dept. They always tried to charge more than the agreed upon cost.

Finally, after months of calling them every time I got a bill, they adjusted the payment down to $105 per month.(A little more than stated but I didn't want to waste more time for a $4 per month overcharge.
Now I get the bill for Feb/2012 and my rate went up to $144 per month. I called them, they said I would only get the $105 rate for the first 12 months, the next twelve months would be the new rate.

I called the billing dept. I informed them that my service order specifically states that my base rate was $89.99 per month for 24 months. They informed me there was nothing I could do about it because I only had a service order, not a contract. I told them all I ever had was a Service Order that was provided to me the day I signed up, so in my estimation this is the contract. I also asked why the Service Order says nothing about fee changes after the first 12 months, the rep had to answer to this.

I also asked if Sales Representatives of Comcast are trained to deceive potential customers, because that is what seems to be occurring, again to answer to this. I then requested to talk to a Supervisor, and after about 10 minutes I was connected to a supervisor. She told me just about the same thing that the Customer Service rep said. But she would transfer me to a department that work with me on this problem.

Again, I was on hold for another 10 minutes or so and a Representative answered and asked when I would like to cancel the Comcast Service. I was a little taken aback by this maneuver. Was this the way Comcast Customer Care settles disputes, by having you cancel your subscription with them, instead of trying to fix it.

I was also informed that there would be additional charges for quitting before the end of the contract. I informed them there is no contract, all I had was the service order. Then they told me that shortly after signing up with Comcast I responded to a recorded phone call describing the terms and conditions, and this translates in to a contract.

I never received such a call, and I never would have agreed to it.
To be honest, I do like the Comcast Triple Play Bundle, but they really need to put a little honesty into their sales and billing departments. I don't like to be lied to and I hate having to call them repeatedly because they always charge you more than the agreed upon rates.

Will I stay with Comcast? Unless they decide to run an organization that has true scruples and integrity, and unless they honor the service order I agreed to in 2011, I will probably go back to Direct TV, they might cost a little more, but they have never lied to me or changed the monthly rate in their favor every month.

I had recently placed a call with comcast about a quote to move to a different adress. The person I had spoke with went ahead and had the service shut off without my approval. I had told her I was going to check prices with other cable companies and get back to her If I wanted to go ahead and make the transition. So now my cable is shut off as of 12/2/12 at 4pm. I have called Sabrina employee number 53598 and she said she couldnt help me. Then I called Nate/Manager and he also said he couldnt help me. This is rediculous, I pay around $150 a month for service and here I am with no service and its comcasts fault. I want this resolved ASAP

on 8-17-2012 i signed up for comcast bundle deal with a $300 gift its been 6 months now and 40 or more phone calls and all i get is a run a round about the gift card, what to do i guess just stop paying for their service, and switch providers

I started Xfinity internet service. It is good, but when I try to log into my comcast account I get error code 34384. I did the on-line chat thing with four Comcast analysts. They all had me do the same things to correct the problem. Nothing worked.

I had been using Safari on my MAC and decided to try with Firefox. It worked. I then tried Google Chrome. It worked. I went back to Safari and got error code 34384. What is it about Comcast that it won't let Safari log into my account. My Safari is the latest version on a new MAC.

I recently signed up for comcast for our florida home. First I tried to set it up online and it refused to work so I had to call. When I called they told me the online price was no longer avail. in my area and I had to go with a more expensive package. They told me no install fee, on line the install fee was 34.94. However every six months the bill goes up 20.00.

Well I had to call back because the billing address was different than the install address, I sat on the phone for 2 and half hours for their automated computer to keep hanging up on me. Finally got a hold of some one only to find out that the install date they gave me was wrong, and they had the address in a completely different town than where my house is.

Had to start all over again and now the install charge is 50.00 I told the guy that I was told no install fee and he reduced it down to 30.00. Then the day of install they show up and tell me that we need to pay 120.00 upfront for a non wireless modem but if we go wireless then there is no charge.

I was told on the phone that a wireless modem was 10.00 a month and a wired modem was 7.00 a month but the install tech said no its only 7.00 a month. I think that its completely messed up that these companies signed a contract that allows only them to operate in areas and they have no competition to keep them inline and offer cheaper prices.

I really think that the fcc should put a smack down on these cable companies. So completely unfair the way they operate. So mad right now I am very close to canceling the whole order and do with out.

Hi Comcast, I just want to file a complaint about our account (8155100091154264)...I have enrolled it under automatic payment starting January but to my dismay upon checking tonight that my bill for January was not paid. What made it worst is that I have called your customer service hotline two times since middle of January to make sure that my automatic payment for our account is already activated and I have received a confirmation on both ocassions from your agents that there will be no problem as its already activated.

But again upon checking today, Nothing has been deducted and my due for January still remains. The more disappointing part right now is when I chat with another agent a while ago, I was told that the auto-payment was not activated and I have to pay immediately my due for January. Please take note that even on your Comcast system or website, automatic payment is "ON" on our account. Just writing this to you for your team to improve for our account not to be penalized as the late payment was not our fault. We could have paid it on time if we were advised earlier.

Purchased a comcast service from these guys. they offered a free comcast certified modem. After ordering called comcast to schedule install. They asked which modem i am getting. I mentioned the model with offer. THEY SAID THAT MODEM IS NOT GOING TO WORK. THEY NEED A DOCSYS 3.0 modem instead of DOCSYS2.0. The modem is not free as mentioned. They ask for 119.95 and will give back 100 as mail in rebate after 14-16 weeks. 19.95 is lost in S&H. So, i shell out money and am stuck with the wrong modem. I will need to spend another 80$ to get the right modem.

Comcast Contract Fraud! In 2009, Comcast sent our tiny non-profit multiple, compelling offers for "special non-profit pricing" on high-speed Internet. We were losing our old ISP to a corporate merger (they offshored 80% of their sales and support staff within a year to compete with Comcast). Unfortunately, the whole Comcast experience has ended up becoming a nightmare in which various external contractors lied, and internal employees fraudulently modified the contract we'd already signed, then posted the counterfeit in their internal system. Only a company that is totally corrupted from the very top can behave this way. Clearly the cancer has spread through all of Comcast's labyrinthine departments.

That was blatant fraud and outright illegal. Comcast doesn't care. No official response whatsoever to multiple complaints (they don't even really have a way to report illegal behavior, which says a lot). We get more returned calls from African dictatorships! Unknown to Comcast, because we often deal with war criminals, we keep *really* serious records and notes; in this case, we have mathematical proof (a cryptographic signature) that they swapped in a fake for our original signed document.

It got worse from there. Their overall "business" customer service is an affront to decent business practices: you experience more "bouncing around" than a basketball. Need something? Forget it! They're not even competent enough to sell us new services they keep sending us "special" brochures for. And yet, their unfortunate front-line wage-slave support employees (many in Mexico) still have to cheerfully read that script at the end of each call: "Is there anything else we can do for you today?"

We won't do any more business with them: they're blatantly sleazy corporate criminals who are willing to lie and cheat, even steal from small non-profits (and all of their residential customers may want to wake up too). Just this past week, two callers from our office trying to fix a very simple problem on the phone spent a total of 155 minutes(!), mostly on hold (we kept count). Over all 6 calls we placed, we experienced 4 disconnects during the inevitable transfer and only 1 out of 14 promised callbacks ever actually happened. And yet, no resolution!

Comcast is a great example of everything that's gone wrong with corporate media multinationals in the post-Reagan deregulation and convergence (read: monoplization) eras. Besides being wildly overpriced for what you actually get, the company rates an absolute zero on almost any axis of measurement. If you gave Comcast the WHO's standard mental heath evaluation test, it would definitely be rated as a "psychopathic" (corporate) individual.

We give Comcast a "0" (lowest possible rating). Caveat emptor.

On calling these guys they ask me call broadband offers who says they can't do anything about it. Each one forwards me to the other guy !!! BE AWARE OF THESE GUYS !!

On February 25th 2012, I called Comcast regarding a problem I had with internet and phone. Specifically brief but frequent episodes where I lost connection with internet and not being able to place calls. The representative performed an over the phone diagnosis and was able to confirm that the problem as been occurring on and off for past few days and recommended for a technician to come over to investigate the issue. An appointment was set for the following day Sunday 26th between 3-5pm. That day I waited until 4:55 and called to confirm that a technician was still going to stop by.

A representative told me that he was placing a ticket for me and someone from dispatch was going to call me. He asked me for the best number and I gave him my cell number. Just a few minutes latter my home phone rang?? (not my cell) and an automated message informed me that I had a schedule for the following day?? (Monday). I called right away and spoke with another representative who discovered that in fact my schedule was changed but was not able to tell me by who and why. She also told me that someone from dispatched was going to call. They never called.

Honestly this is the lowest level of service I have to face EVER. Saying that I am deeply disappointed by the experience would be an understatement. And since this is not the first time I had this type of issue (tech not showing up) I am strongly considering discontenting my services with Comcast after all these years.

Please be advised that Comcast refuses to honor the promotional package and price I signed up for through WhiteFence.com, a utility/services service provided through Bozzuto Management Company, the management of the Rolling Hills Apartments located on Circle Gate Drive in Germantown, MD. I received my first Comcast bill which totaled $133.26. I immediately called Comcast Customer Service and advised them that I signed up for the Xfinity Digital Preferred service at $39.99 (1st six months) plus a $25 installation fee, $59.99 for 2nd six months and that my bill was incorrect.

I was informed that my bill would be adjusted and it would take 48 hrs. to reflect on my account. After 8 days and my bill was still incorrect, I called Comcast again and was transferred to the Promotions Department. I spoke to a “Ryan” who told me he would take care of adjusting my bill to reflect what I signed up for. Unbeknowing to me, the CUSR deleted the “Digital Preferred” service I signed up for from my account when my bill was adjusted. All of my Digital Preferred channels are reading “Not Authorized.” I called Comcast yet again and was told that I am not authorized for these channels – yet, this is the package and prices I signed up for.

The long and short of the matter is, Comcast refuses to honor the promotional package I signed up for through White Fence - $39.99 for first six months; $59.99 for 2nd six months. Because they had to adjust my bill to the promotional price, they deleted the level of service (Digital Preferred) I signed up for.

Please advise.