Contact DeWALT Corporate

I paid $23.00 for a stainless steel wire wheell for my grinder .I was removing thin set from ceramic tile. It didn't last long , for about 5 tile and it wore quick. I assumed it would were better and last since it was a deadly product (stupid, wasted money) lesson don't buy because of the name.

I have not received a response to my email request for information. The information I want is the name, telephone number, and email address for the person who can answer questions about DeWalt distributorship in the country of Croatia. Thank you.

On 9/28/18 we purchased a Dewalt tile saw D24000S from a Delwalt tool representative at the Rocking-R Ace Hardware store in Harrisonburg, Virginia. We were told by the store staff and the Dewalt representative that it would arrive in one week. It still has not arrived and we have been told they are not sure when it will be. Dewalt company headquarters is only three hours away from us yet it has been weeks and no saw has arrived. We wish now that we had used Amazon. I have the Dewalt table saw and miter saw and love them both. I was looking forward to the tile saw. Why would sending the saw overnight be out of the question?

My son and I have purchased many DeWalt tools and have always been satisfied with them (actually I just purchased an air powered framing nailer about 2 weeks ago) I bought a DeWalt electric string trimmer less than a year ago and have only used it a few times because it is light duty. The other day I wanted to use it and the motor would not rev up and within a few seconds it would slow down to a stop. The motor would be warmer than it should be. I put a freshly charged battery on and it did the same thing. I totally cleaned all debris from around the head - no difference. I completely disassembled the motor end and everything looks like new. The trouble has to be in the electronic control module by the battery. That unit should not go out with as little use as I have used it. This was not a cheap unit and I am totally dissatisfied with it. I would appreciate your comments.
Charles Lancaster

My pressure washer has been in the shop for repairs since June 11th and I was told the part will not be available until Sept. 11th. If there is a major problem with unloader valves on your pressure washer the part should be available to the supplier at all times and in stock.I will never recommend a DeWalt pressure washer because of the service.

I have just purchased another 14 oz. Framing hammer. The one I had just broke in half just above handle grip. It was only 2 years old. The one before that both claws broke off after two years. The first cost$ 60. The second $50.00. The hammer overall is excellent. I just can't keep buying new hammers every two years. I've been a framer for 3o plus years and purchase and use your tools I'm all I do. I would hate to have to switch to a different manufacturer.

I purchased boots from Selco builders. I have had them 8 months as I needed strong boots for work the left boot has split and letting in water this is not good for my line of work. They are worn I cannot change them I didn't think I needed the warranty as I thought this make was the best you can get I am a builder myself and need strong pair of boots. I thought I was purchasing as I was told there the best as you can see by image the tread on boot is very strong so for the side of boot to spit like this I am very unhappy.

I have a DeWalt 20v, 1/4" cordless impact driver (DCF885), serial # 699587, that I received this tool along with the drill, circular saw ,and tool bag combined as a kit for Christmas. I've happily used it several times (I'm not a professional so it hasn't been used regularly). Today I was using it with a stubby Philips drive. The stubby drive was not long enough to get to the screw that was imbedded in the wood so I pulled out a longer one (about 2"), used it and then needed to exchange that drive for another type of drive. I've use this longer drive with other equipment without any problem. Please explain to me what I have to do to get this longer drive out. Once I get it out, how do I avoid this problem in the future?

i took my 10 year old DW871 chop saw in for repair, it made a rattling noise in the motor area. They told me for $99 I could repair it. Two weeks later I call them, they told me to come and pick it up, too many parts to repair it and the parts are obsolete. I pick it up, they gave it to me in a bag full of parts, really. I was furious, what am I supposed to do with a bag full of parts, I have no idea how they go back together. They said osha requires them to return it that way, nothing they can do.

I almost went over the counter, this was not in the same condition I brought it in. He said it was over 10 yrs old, parts are obsolete, I was on my own. Why didn't they tell me that before I left it with them, they knew the age. I guess if you want a tool to last more than 10 yrs, do not buy DeWALT, Porter Cable, Bostich, Stanley, or Black and Decker. At the very least, they removed my choice to repair it myself or by a private company by giving me a bag of pieces. DeWALT owes me a replacement Chop Saw, at the very least.

The complaint is I bought a DCB107 drill on 28-10-15 with 3 years warranty from BQ in Hull with a special offer to buy a second battery now the second battery is failing to work. They say because they do not have one in stock I have to get in touch with you to replace it. Was told when I bought it any complaints to go back to them. So I need a replacement please. Thanking you hope for an early response to this feedback.

My husband changed from timberland work safety boots to DeWALT on the 20/02/2016 as was told they were good quality boots. My husband came home from work early as a nail had gone straight through the bottom of the boot and into his foot. I am really disgusted in the quality of these boots as the nail went through so easily. I want to know what is going to be done about this as they are clearly not safe to wear on a work site.

Let me start off by saying DeWALT power tools are awesome I love them they last so long. last year I lost my staple gun (arrow) so I was pretty excited to see you made staple guns without hesitation I bought it and package of your staples to go with it. I only needed it for a small job and it had issues form the start constant misfires I just figured needed a little break in time or some oil. have not used it sense, until today two staples in a row is an accomplishment for this stapler I was up high in a very tricky spot and it failed constantly I'm so ticked off, now I have to go get a stapler that works to do the job and get back up there. you don't even need to respond to this email bottom line I think you should stick to what you know power tools I will never buy another stapler or any item that you make that doesn't need electric power to run. I fought hard to keep it civil but I'm mad as heck.

I think DeWALT tools are great tools but I ordered a dca 1820 in Nov. 1 2015 and again in Jan.11 I been told DeWALT keeps moving back delivery date. I just want I paid for companies ordered from platt electric suppy factory outlet DeWALT.

I purchased a 557394 Dewalt 20V Max 4-Tool Com on 12-24-15 at Lowe's Home Center Boardwalk Avenue Kansas City MO, while on vacation from Trinidad & Tobago. I returned home on 12-30-15, and attempted to charge battery, but charger was not working. I contacted Lowe's who informed me that I could return said purchase to one of their closest stores, but that is not physically possible.

I then visited Esau Oilfield Company in Trinidad who is an authorized Dewalt agent who said that the charger was defective and so were both batteries. I had to buy a new charger and batteries since they are vital for my job. After charging batteries, I tried testing items in kit, and found that the DCL040 20V Max Cordless LED work light had no switch. The DCF885 1/4" 20V Max Cordless Impact Driver appeared to have been previously used because of scratches.

I am accustomed to using Craftsman, but decided to try Dewalt. I am extremely disappointed, and would like some redress from the customer service number I called.

I have been a user of dewalt tools for a long time and have always been satisfied so when my drill quit working I went to Lowe's to buy a new one a few weeks went by and while helping a buddy build a deck it quit working so back to Lowe's they exchanged it no problem the next day I went back to help my buddy again sure enough this one did the same thing so back to Lowe's the same guy waited on me and asked how I burnt 2 drills up so I told him at this point he said we can't replace IT I should have bought the XP series. now I guess helping a friend build a deck made me a contractor since I got paid a few beers for my help. I know you can't help the ignorance of Lowe's isn't your problem my question is. is this your policy or Lowe's and I feel putting a few deck screws in shouldn't have made my drill burn up... So please let me no thanks

Purchased some DeWALT knee pads around 6 months ago only used them a few times .one of the rivets popped of nearly had my eye out. I expect I lot more use from them.

I have a Craftman cordless drill that I have had for 10 years. One battery will let me screw over 100 3 and half inch screws. One of my batteries went bad and because it is so old I decided to buy a DeWALT product because of the name. Boy was I wrong, nothing but compaints here. It is a 20V MAX Lithium Ion Battery. Never buying DeWALT again. Back to Craftsman!

Bought a pair of work boots in march only worn at night/weekends because of work in office these boots now leak like a sieve they are like new. To look at them i bought dewalt thinking they were good boots only problem. I haven't got receipt anymore i did think they would have lasted longer than 6 months of light work.