Contact Farmers Furniture Corporate

I have had issues with this particular farmers since the management has changed. When Bonnie was there the people were friendly, prompt to provide service, and knowledgeable about the products that are offered. Since the current manager has been in this office I have had nothing but poor service unless it’s to make a payment. She is rude, a micro manager, doesn’t deal with customers makes her employees cry, argues with them within ear shot of customers and is generally a witch. I had nothing but excuses from her for over two months on trying to get a love seat repaired/replaced that was covered under the warranty. She still didn’t have her workers show up when they were scheduled. I generally have a low opinion of this farmers and will NEVER recommend anyone to purchase anything there. I WILL be transferring my account to a different branch. If a boss can’t trust her employees to do their job right and feels the need to yell and carry on and micro manage them then why have employees.

I went into my local store to make a payment. The girl behind the counter was nice, took my payment, gave me a receipt, and asked when would I be making another payment. I told her I could not give an exact date, but would get it in as quickly as I could. Keep in mind I was now current with my account, made my first payment on time, ran into some difficult times, and was late on the second payment, but it was now paid, and my account current. The owner, Donna, came out of her office, did not greet me, or thank me for my business, but instead, wanting to know what was going on and if I had a job. I told her yes, I have a job. Again, she wanted to know what was going on. I told her I had other bills to pay, too, and she said I had signed a contract. I do not understand the reason for her behavior. If I had been a few months behind, and still not have made a payment, that would have been different. Her behavior was rude, and uncalled for. I let her know I would take any future business to another store, and that I'm a customer and did not like being spoken to that way. I, too, deal with customers every day, and if I spoke to them in the manner she spoke to me, I would not have this job much longer.

The manager Ginger Smith was extremely rude, and unprofessional during the duration of our phone call. She called me names, spoke with prejudice. She could not confirm or give any accurate details as it pertains to my account. She began to go on and on about how how bad of a customer I am. I would like to request a transcript of the call, I also have a recorded conversation. I would like to file a complaint against her. She is now discriminating against me due to her being upset and only giving me one option on how to pay which is in store. Due to her negligence my account was reported late however I've never been close to 30 days late. She began to yell over the phone and she also verbally stated that she was upset. This level of customer service is unacceptable especially at the managerial level. I have been a loyal customer since 2017 and will not tolerate being spoken to in that matter or discriminated against.

My experience with this company has not been good. Initially I spent over $2000.00 in the Clinton NC location. I purchased a living room suite and a 80 in entertainment center with a fireplace insert. 1st incident was the location didn't have a box truck so my sofa, love seat, and chair were delivered on a rainy day in the back of a pick up truck, with my couch standing on it's side and extended in the air. I was told the entertainment center would have to be delivered later as it had not been assembled yet. The very next morning I received what I would later discover was the floor model from the store with tons of damage. After speaking with the manager I told they would deliver the new one the next day. They did and again this one had scratches and dings, I was told they would order another one which came in damaged as well. After getting upset I and contacting the corporate office I was given the damaged entertainment center which I will have to replace anyways because of the low quality material that is chipping and fading in color as well. Less than 90 days after receiving the furniture springs are popping out of the back of the couch and through the cushions as well as under the arm of the couch there is no cushion at all it is material stretched over board. I contacted the Clinton location and was told since I had paid for my furniture in full I would have to take it up with the manufacturer. Which I did and was informed that it was the retailers responsibility to contact them. I called the retailer back and was told the lady, Brenda, who could handle that would be in the following day and I would have to call back and speak with her. I eventually had to call the next day around 4pm as I hadn't heard from them and was told that she received the message and planned on working on it later. But that I could expect a call in the next day or so from a Florida # of someone who will come out and decise if it will be covered. 2 days later no call. I would advise anyone looking to do business with Farmers....Don't chose a different company. Poor quality furniture and very poor customer service. Who delivers brand new furniture in the back of a pick up truck?

I purchased a wash machine for Farmers Furniture and tore up after a couple months I had to stop making payments for them to come get it and fix it Lee repair shop had a few months brought it back it is still not fixed they said they would reimburse me my money if I caught up my payments and I told them if they have done their job I would not have been behind to begin with I will have tried to talk to someone at the head office cannot get ahold of anyone no one wants to help me with this and I'm a about to go get a lawyer don't know what I should do so I'm posting this here now

Location (Hwy138) Stockbridge Ga. So unfortunate that you just cannot find good customer service. The kind that once the sell is processed or when you think its processed that you actually get accurate status and communication on your merchandise. We purchased a product on 2/14, was told first 4-6 weeks delivery and then was told 6-8 weeks delivery. Only to find out that it WAS NOT EVEN ORDERED. EVER!!! They took our money on 2/14 but never processed the order . It only gets better, even when I went there in person twice and called multiple times they repeatedly stated that they will reach out to Corp for the eta of arrival but will be in soon. Livid and beyond!!!!!!!!!! Every person who I spoke with needs to be fired.

Have been calling since October 2018 about a piece broke off my bed and the whole bed broke. When the piece broke everything fell and broke ( box spring, slacks) and no one has called nor came out to look at it. I pay my bill every month but the wanna call when I'm a day late but can't anyone get in contact with me about repairing my bed. What's the point in paying insurance or all the other things they add in if they are not gonna fix the problem. I'm really on the verge of telling them to come get it and going some where else. I work too hard for my money to just be giving it away on something that's broken.

I’m a customer of Farmers Furniture but when I saw one of their employees posting ugly comments on a neighborhood watch page about giving people heads up of road blocks. She was so disrespectful.
so I decided to look at her page of course most her stuff is hateful and disrespectful language. So then I see she’s employed in the by farmers furniture.
Why would anyone hire someone who is that disrespectful and see it ok to warn a drunk driver to avoid the road block that just might end up in car accident killing themselves or other innocent people? Road blocks saves lives,. If you’ve got nothing to hide them road blocks shouldn’t worry or offend you. ? This right here is part of what’s wrong with our country. Sad thing is she’s a mother and her kids will learn this same disrespect.

Very disappointed and need some one that cares about loyal customers. The Athens Al store is very uncomfortable and not trustworthy. They want me to pay for insurance that I did not want and I never purchase when I get a new contract. I always pay on time and payoff earlier and now new employees are in store and do not know how to explain contract to customers and also rest of paperwork you sign very unsatisfied!!! Also add on balance of previous account is not correct I have all my receipts and manager does not seem like he cares.

I've been a customer for 4 years now. Never been late and have paid stuff out several times. I go in last Friday to pay off my account and to get something else. The item was $1299 after taxes $1500, I don't know how then financing charges took it to $2000. Farmers had 0%financing for 12 or 24 months. They said I didn't qualify for it. I called on the phone. The system is set up by phone number she didn't ask me my name nor number told me to hold on came back less than a minute saying I didn't qualify. How did she check it and I didn't qualify? Please explain to me. This was at the furniture store in Dunn NC. I want the system with 0% financing for 24 months, if I can.

Bought reclining love seat and recliner recliner from beginning was not what I ordered then lever that's puts out leg rest would not work manager told us to put oil on it then loveseat recliner leg rest became broke told manager. It took 3 weeks to get some one out to look at them factory defect ordering parts after 3 months decided I no longer wanted furniture turned in. I am very disappointed in Farmers I paid 400$ down and 115 a month since june 2015. We also purchased air conditioning and was told it would freeze up at 65 well that's ok only use on 70 I still have air conditioning. Also purchased lawnmowers {2} both had oil in them at time of purchase and neither worked returned. Farmers has cost me a lot of money with nothing to show but a 3.99. Will never shop there again and am warning every one not to buy from them.

In this month of January me and my father went in to pick out a vacuum I'm a customer at farmers home furniture in Sanford nc and the lady that assist me up front her name was Elizabeth and the other lady was an mixed girl and me and my dad was asking questions about the new vacuum we purchased did it have a warranty on it.

Elizabeth said ''no'' and I purchased a eureka vacuum in 2015 and it had a three year warranty on it but the eureka vacuum broke so I called mr. james mason and he told me to bring the eureka vacuum into the store and they would send it off to be worked on. So that's what me and my dad had done and my dad was asking Elizabeth questions about the new vacuum we had purchased in this month which was January. And my dad had said to Elizabeth that their should be a warranty on the new vacuum and she said to me why am I'' (iris) getting mad and I said to Elizabeth because I'm a grown 27 years old woman.

Elizabeth was very rude to me and my dad and Mr James mason was up front sitting at the desk and Mr James mason didn't say anything to Elizabeth at all about her being rude to me and my dad which me. Mason should have said something to Elizabeth so me as a good customer of farmers home furniture. I'm very disappointed in the way Elizabeth was very rude to me and my dad and the lady that sold me the new vacuum in farmers home furniture her name was Pamela Thompson.