Contact Nebraska Furniture Corporate

We ordered ordered over $12,000 dollars worth of furniture and rugs over the last 6 months for our new home. The first order was a dining room table and rug. We received a call before delivery that table had been scratched during loading and that they could not remove the scratches. They delivered a badly scratched fable anyway and offered us $80 off if we kept it. We refused and the new table top was delivered and installed a few months later. Later on we ordered more furniture, a bedroom set and a large rug for the bedroom. Once again we received a call that the king bed baseboard was damaged during unloading and that we could keeping or replace it. When delivery showed up they installed all of the bedroom furniture before putting the rug down. Needless to say they got it ass backwards. When they were done the rug was extremely wrinkled. I was told they would go away. We place heavy objects on the rug for a week and no success. When we called Nebraska they refused to replace the rug. They said it was the fault of our automatic beds. I then filmed us taking the bed apart and laying the heavy mattresses on the floor for a week. We were finally able to get the wrinkles out. We then put our bed back together and have since had no problems. We have sent all of our documents and videos to Nebraska showing that the rug was not installed properly, mistreated in the delivery truck by setting heavy items on the rolled up rug and the trouble we had to go through taking apart our rug, sleeping on the floor for a week and then reinstalling our bed. Nothing but crickets from the Nebraska supervisor and management when videos were emailed.

Dear Nebraska Furniture, specifically Ed Lipsett, Texas Store Director and Jody Rusnak, Director of Appliances and Electronics. I will also be mailing this letter to 5600 Nebraska Furniture Mart Dr, The Colony, TX 75056.

When Nebraska Furniture Mart first came to The Colony, Texas location I was excited looking forwarding to your arrival. I purchased a home and made a major purchase from your store. I purchase Washer/Dryer, LG Refrigerator, 2 Flat screens TVs. I also purchase the warranties for these items.

I never dream this could happen with a company of the magnitude of Nebraska Furniture Mart. I purchased the LG Refrigerator over $2,000 in May 2015. It is August 2016 and the refrigerator stopped working. It has been over 3 weeks ago and it is still not working. Really should someone be without a refrigerator with two small children and one that has formula. I ask you this how a business takes care of their customers. It has been a nightmare from hell dealing with the Assurant Solutions Warrant Company on the LG Refrigerator that I purchased.

I have called Nebraska customer service hotline many times with no results, they keep me on hold until they hang up, tell me it the warranty problem but you say on the internet Performance guarantee plan. What does that mean? You should take some responsibility to help your customers. This is a very bad reflection on Nebraska Furniture for not taking care of their customers.

I did my job purchasing the warrant and ensuring you were paid corrected. Now do your job and take care of this warrant. I called Assurant Solutions Warrant Company and just get the run around. Last update I need a new compressor but they have no idea when someone can fix it. At this point I need a new refrigerator. I have lost faith in your ability to fix this refrigerator and request that you replace it with a new one.

I have also filed a report with the BBB as well. But I am not finished yet. Corporate will honor the warrant that I purchase. Next course of action will be to get the media involved. A large company that is fairly new into the area may need some media coverage. I will call the TV station see if they can assist. Maybe someone will take the time to make sure their customers come first.

August 2, 2014 Nebraska Furniture Mart (incorrectly) installed a Samsung Dishwasher in my home (they did not take into consideration the hardwood floor, so the machine was extremely difficult to remove from the cabinets for service). From August 2, 2014 to April 9, 2015, I had four/five service calls on the machine.

The last breakdown warranted removing the machine from the cabinets. Nebraska Furniture Mart would not take responsibility for their mistake, and Samsung would not assist in any way, so it was almost 2 months before we were able to come up with a solution to that problem. The repairman came to my home May 21, 2015 and decided they needed to replace the motherboard and a sensor (keep in mind the machine was just over 6 months old at the time of the latest breakdown). I had to wait for parts to be delivered to my home, so the repairmen (this time 2 came) returned June 6, 2015 to perform the repairs.

In the following three days, I ran the machine 3 times, and on the third time, the same error message came up (leak). I spoke to representative Allyson June 10, 2015 at approximately 10:00 a.m. about the latest problem, and told her I wanted the machine removed. It is obviously a lemon and I have better things to do than to deal with it breaking down every two months (or less). She reviewed the service call reports and referred the situation to the Escalation Department, ticket #4130725618. I was told I would be contacted by someone concerning a buy-back on the faulty dishwasher in 24-48 hours. It has been 48 hours, and, not surprisingly, I have heard NOTHING. If anyone has any suggestions, I am listening.