Contact IKEA Corporate

I launched a complaint with Ikea, see rest of complaint here.

Fatima was very helpful and very friendly, I must say. But the IKEA system is dreadful and very rigid. Eventually I was offered a solution which is crazy to me. I have to check from time to time upon the availability of an item, I can order one 1 item for local pickup, as soon as I order 2 or more items it reverts me back to Florida and I cannot pick it up in Savannah, GA. So it seems that I must place 19 separate orders, pay 19 times and must make 19 trips to pick up all my goods. Drive 19 x up and down to pick up all items. Or make several trips to the store to pick up all items, drive every time 300 miles for a round trip. This is a complete waste of gas and insanely environmentally unfriendly. I am planning to leave a complaint as well on the worldwide site, because this is absolutely insane.

My order was canceled after IKEA confirmed the delivery on 09/08 in the morning.
Order number: 442161276
Delivery Order Number: 159-442161276
Reference Case Number: 70855072
The customer service explained as "As per the case, it shows that the Sale Management department cancelled the order due to unavailability of the item at the distribution center and full refund has been processed to your original account. We apologize for the inconvenience."
In this case, I am not responsible for their incapability to coordinate logistics and I will be paying for extra $70 dollars for the same item due to their mistake. They should at least provide other options like picking up at store instead of refunding me without asking.

This company is awful. I've always shopped at Ikea growing up. Something has changed since COVID. Their prices have significantly increased, but customer service has decreased. I recently ordered a piece of furniture in-store, which was currently in stock but would not fit in my car so I paid to have it delivered later on during the week. They were supposed to deliver it on a day off from work, but that did not happen. Instead, it was attempted delivery while I was at work on a different day. Living in Oakland, you can't leave things outside for they will be stolen so I told the delivery guys over the phone that it would likely be stolen if they left it outside on that day. They said to call to have delivery re-scheduled, so I did. I had it rescheduled for a Friday, another day I had to take off work. All day Friday, I waited. Come 5 pm, I decided to call Ikea to see if they could give me an ETA since the day was almost over. I was told it was not scheduled for delivery and I would need to reschedule (again). The nice man told me he would refund my shipping cost for the inconvenience, and I had the delivery rescheduled again for next Friday. Next Friday comes along and the same thing happens. I waited all day, no delivery. I call and ask why my package wasn't delivered today as I was told it would. I was told it wouldn't be delivered today because it's out of stock. Why did they allow me to schedule delivery for an item, but then not reserve or it even inform me of this? So by now it has been 3+ weeks since I purchased this item. The lady on the phone tells me she is so sorry and will reimburse me $47 of the purchase price for my inconvenience. I never received this gift card, or a refund on my credit card. So the next time I call to have things rescheduled, I tell them I would like it to be delivered ASAP or I want a full refund plus the giftcards I was already promised. I'm given a delivery date & am told there is no data saying I would be given a giftcard. By this point, I'm displeased. I call Ikea again, have to go through the same hoops, the woman on the phone keeps talking over me when I'm trying to explain the situation and tells me it is my fault the package has not been delivered. She says it was out of stock from the day I ordered it, which is false, because I physically had it on my trolley at check out in-store, but it did not fit into my car. This woman is making things up and begins to tell me she will not talk over me. I hang up the phone because this is not resolving any issues for her to tell me it has been out of stock since the day i ordered it and it was my fault the package wasn't delivered. I call back again to find another lady. I tell her I would like a refund and will re-order it another time. She tells me she can give me a $20 gift card for my inconvenience (mind you, this is the 2rd time I'm being told by a different representative that I would be receving a gift card for my inconvenience.) I'm told I will see the refund on my credit card in 7-10 business days, no problem. Needless to say, time goes by and I don't get my inconvenience gift cards, nor do I get credit back onto my credit card. Instead, I get this nonsense letter in the mail that says due to privacy changes within their company, they no longer hold onto credit card info & therefore am giving me my money back in ikea giftcards. I have no intention of shopping at Ikea anymore so this is a complete scam by this company, IKEA. There is a phone number on this same paper attached to the giftcard saying to please call this number to get your money returned to your credit card, however, no one answers it AND when you leave a voicemail, no one calls you back = also a complete scam. Just imagine people who don't have time or are elderly who can't do all these things. Well, they just lost their money to IKEA for an item they never received. I'm so disappointed in this company. I don't know what changed in the last few years but they have gone downhill. Prices are much more than they used to be yet the items haven't improved at all. Shame on you, IKEA. Also, I never received those 3 giftcards I was supposed to receive. Do not shop here anymore. Go to any other furniture store.

Me, my husband and 3 children were completely utterly embarrassed by an employee who went out of his way to create a scean and LOUDY tell us we cut a bunch of people off in line. We had no idea and wouldve went to the line with no issues. It was so embarrassing we just left our full cart and left. This employee was a big guy. Weighing about 500 lbs and had no right to approach me and my family like that. We shop at Ikea all the time and now, never again due to being so embarrassed. Why couldn't that employee come over and personally tell us we cut in line inside of yelling it so everyone knew. I wish I could sue that man. I can't believe we were treated that way. My husband is going back to speak with him. He didn't want to do it in fornt of my children.

I am writing about how horribly made the black stools are. I purchased 6 for my classroom. First of all, I spent my own money for these stools in my classroom and they all broke within a month. And no my children were not misbehaving on them nor sitting incorrectly.And they are only 2nd graders. They don’t weigh much. So because I didn’t have my receipt and frankly had no idea when or how I paid for them ( since as a teacher I buy A LOT for my classroom all throughout the summer and the school year). My husband bought some industrial strength glue to glue the tops back on. THAT didn’t even work for a day. It is very disappointing to spend so much money for absolutely nothing. And since my class does flexible seating I now have a whole tall table with no stools. And yes I have called and asked what could be done and all I was ever told is that I would need my receipt and I would have to bring them in. Not very helpful at all. I would love somebody to actually care and help.
Thank you

Dawn Duty
704-906-8419
2045 Cramer Circle Apt 101
Indian Land SC 29707

Ikea did not send communication online or via phone that couch was not going to be delivered on Oct 1st between 9am & 9pm. Order number is 421253426. I was essentially held captive all day waiting on a delivery. I called Ikea on Sept 30th and sent a chat to them today and both times they confirmed delivery was going to take place. I never received an email notification of a canceled delivery. The only way I found out was because I called Ikea at about 7:45 pm this evening. I am very disappointed as i just joined the Ikea family a month ago and I love their products. I understand that things can go wrong, but it's very unprofessional not to initiate contact with the customer. I would like to receive a price reduction on this product as a result of this major inconvenience. Thank you.

I went to ikea for the first time. Had a huge order a lot of furniture. A few items needed were large and needed to be brought up front. It took the crew and workers there over an hour to get my furniture after purchase. I was renting a truck by the hour and was charged extra and a surcharge fee for being dropped off after hours. They didn’t do anything to make it go faster and brushed me off with very rude customer service. It was my first and last time shopping here, spent over $5,000 and might actually just return every item just to spite them and purchase elsewhere.

You guys says doing a special today 20% off when you purchase a gift card .after work went to get one for my son moving to Florida .he loves your store . couldn't get the 20%off called you guys said you ran out of eCards.nothing was posted anywhere saying first come first serve or limited amounts . none of us will be supporting your store and will tell all friends and family not to shop you guys .

I was purchasing napkins the sign said 1.79 regular price and 99cents for ikea family I went to register scanned my card and my 4 boxes of napkins but they weren't scanning for sale price the cashier got a manager Hector he said no those napkins are not on sale I said yes they are he waved his hand and said they are right over there and they not on sale I couldn't see where he was waving to so my daughter went upside because your employer said they wanted to see a picture of sign I finally found where he waving to and saw the napkins were 99cents I called Hector over and showed him and he said ok so you want them meet me at register so I can ring you up I found him to be very rude and I expected an apology which I didn't get I've been shopping ikea in Brooklyn since you opened I'll make sure to avoid your manager Hector when I visit again

horrible customer service, even worse it was by the customer service manager named Camillo.Stay away from this store.

ON Feb. 6th at approximately 5pm.my friend and I decided to eat in the cafeteria before doing some shopping. My friend waited in the very long line to order food. There were many tables available and I set one up with our bottled water and place setting and utensils. The table next to us was occupied by two individuals who were eating. I nodded at them and went to the bathroom quickly and also get hot water for my tea. When I came back to the table in about 6 to 8 minutes...everything was gone, including a small bag I left on my chair containing personal items. The two individuals sitting next to our table, said they told the man not to take anything as we were coming back, but he paid no attention and took everything away. I immediately had them contact the mgr. explaining what happened, she then called other people who came over (a woman and two men) who told me I was trespassing and had to leave the store.! That is when I called the police to report the robbery of my items. Someone came from the back room where employees were and handed me my bag, with items missing. When the police arrived I filed a police report (#22-1135) to be investigated and followed up.
The correct and normal practice would have been Ikea employees to express concern and assurance that they would look into and investigate what happened and get missing items (camera, cell phone, flashlight...) returned.
NOT to have me escorted out of store. What is wrong with these people and how are they trained?

I placed an order on Jan 18th. And the scheduled delivery date was Jan 22. I won't be able to receive the delivery on that day so I called Ikea a day before that day. The lady from the delivery support team rescheduled my delivery date to Jan 23. But the delivery team still came on Jan 22 and failed my delivery. I called IKEA again right after I saw the text message that the delivery was failed. The guy from the support team first said he can reschedule it to Jan 24th, the earliest option. After I told him what happened, he said he can reschedule it to Jan 23. I double-checked with him, he said he was sure that I will have my delivery on Jan 23. I called Ikea again on Sunday morning(Jan 23) to double-check again, the lady said it was showing that on the system my delivery was rescheduled to Jan 30th. I mean, I was confused and speechless. The lady said she could not change the date to any date prior to Jan 30th. So she transferred me to the resolution team. The guy from the resolution team, instead, successfully rescheduled it to Jan 25th. I thought this shit would end by here. Surprisingly, no one came to deliver on Jan 25th, AFTER ME WAITING AT HOME THE WHOLE FKING DAY! I called Ikea 4 fucking times that night! The first one was automatically hung up after I waited in line for 20 mins while the guy went to check with the delivery company. The second one, the lady from the support team transferred me directly to the delivery company and A FUCKING ERROR ACCRUED, the call was hung up again. I called again, the lady could not do anything about it, so she transferred me to the resolution team again. David from resolution rescheduled delivery to Jan 27th and said the reason why the delivery team did not come was that they had a staff shortage due to COVID. I mean, why didn't you motherfucker contact me and let me know your situation! For this single, easy delivery, I called Ikea 9 TIMES!! More reticularly, no one is responsible for this mess. I have to spend my money, my time on figuring out this mess THEY CAUSED! I fucking paid 49 BUCKS for delivery, and this is the service I got.

Really bad coordination for delivery and installation. I made an order on 11/22/2021, they call me next to paid the invoice for the services. The delivery was a headache, first they told I have a scheduled delivery for an specific day for I which I never received any to call coordinate, I explain them that day I will not be at home I need to reschedule (never received that callback for reschedule) I received a call for the installation but I haven’t received the products yet. They keep calling me everyday until I finally was at home and could receive it. When I finally has the merchandise, they never call me back for installation. I have called customer service multiple times they said they already reported the issue and will call me back. Today 1/22/2022 I haven’t received any answer back.

Horrible customer service. untransparent, false advertisement, extra delivery charges without consent, taking hours and hours to resolve a simple matter, getting hung up on. Seriously thinking about boycotting IKEA for good.

I love IKEA furniture and wanted a fitted kitchen in my apartment in Kolobrzeg, Poland. I ordered a full service from IKEA Poland including professional measurements, online planning and fitting. All of it started in September 2021.
First of all nobody turned up on the day of mesurment and IKEA didn't inform me of that fact. Because I don't live in this apartment somebody had to go from different city especially and for nothing. Eventually when the next date got arranged the guy who came to measure my kitchen used a piece of paper, pen and ordinary measuring tape to do it.
The planning online happened as planned, I chose the kitchen furniture, paid for everything and waited for the delivery. Again it didn't arrive as planned and again IKEA didn't inform me about problems with delivery. Because of that the date of fitting the kitchen had to be postponed too.
I did complain to IKEA Poland over the phone and emails, spoke to lots of customer service workers and nobody took any responsibility for anything.
The delivery eventually arrived but the oven was missing and it wasn't going to come before the date of the fitting so I had to travel to Szczecin to pick it up myself to make sure it was ready for the fitting day.
The big day of the fitting eventually arrived after 3 months from my first order of the kitchen placed.
The two guys who came to fit the kitchen, after quick look decided that the IKEA furniture I have won't fit in my kitchen and it's up to me to do something about it because they actually don't work for IKEA.
I nearly fainted. When I phoned IKEA Poland the only thing I was advised to do was to put in another complaint.
The fitting guys left, leaving me with an empty kitchen and IKEA furniture still in boxes as well as my 2 kids and husband who came from UK to spend Christmas holiday time in the apartment with a new lovely kitchen.
It wasn't going to happen and another IKEA worker informed me that the measurements done by an IKEA professional were wrong and the whole planning was wrong.
Waiting few more days (after Christmas) I was informed by IKEA that the only solution to the problem was if I changed the height of my newly fitted tiles in the kitchen so that the furniture could be fitted. I also had to cover the cost of the change.
Non of the workers I spoke to over the phone expressed any empathy, non of them said it's our fault, we will do everything to ensure that you are happy with our service and to compensate for our mistake.
Eventually with little choice I asked IKEA to give me the money back for the planning and fitting. I kept the furniture as I found someone else who is going to adjust them to my kitchen and fit them in. It all can be done but a little bit of a good will and professional approach is needed which IKEA Poland is certainly lacking.
I'm very, very disappointed with IKEA Poland. I will never again use their services and I wouldn't recommend IKEA Poland to anyone.

I was lied to several times about my delivery and items in it. And two representatives hung up on me. I need to speak to a manager that can assist .

I ordered a mattress & sheet set from IKEA on 9/15/21. On the delivery date of 9/22/21, the 3rd party freight company tried to deliver a DESK belonging to a person with the same last name as myself. I refused and called IKEA. They promised to call me back within 48 hrs to offer a resolution of actually delivering what I paid for or issuing a refund. They never called. I called back on 9/24/21 not having heard back. At that time I was promised a refund and $50 gift card. The IKEA rep sent an email verifying my refund and the gift card. It is now 18 days with no refund. Without my approval or knowledge IKEA and it's 3rd party processor attempted to restart my delivery in direct violation of my wishes and counter to what I was promised IN WRITING. So I called them a 3rd time to chew them out, and ask where my money was? I got a whole bunch of excuses and double talk. At this point as I write this I am preparing to call IKEA (4th time) tomorrow morning and advise them of my intent to file criminal felony fraud charges against them. The amount of money they owe me meets the threshold for a Felony in both my home state of WA and federal statutes. So I intend to file a criminal complaint against them. Also I happen to be a 2x disabled person who is in the process of learning how to walk again. IKEA knows this and has made NO effort to meet the basic legal requirements for refunding me. That money is needed for PT equipment I have to buy out of pocket, and to eat. But they don't care!

First , Ikea has to change delivery company, they are rude and very unprofessional. I placed orders and pay extra for delivery , but this delivery people never show up and changed delivery date without give any notice and I still didn’t get my orders. They told me I changed schedule but I never call them ,I know they just lied to me for giving me excuse. I think delivery company in longisland ruined ikeas reputation. I am not kidding IKEA u better get rid off this unprofessional delivery company.

MITTBACK
Trestle, birch22 7/8x27 1/2/36 5/8 "
article no: 304.599.97

product depth size is incorrect in image. instead of 13 3/4" you have 31 3/4".
just noticed and thought of reported.

Worst customer service ever !!! Management is dumb Too !!! So sad if you cannot provide the service close down !!!!!

Hello,
I ordered some items including glasses with 311508212356826 order number from Turkey Ikea. One of the glasses was broken while shipping. Although I have sent them 3 messeges, they haven't sent me any. They are so uninterested. They should have returned me at least. Because it isn't my fault, they have to compansate it.

We couldn’t find lamps for the display lamp we found. We had to walk around to find someone to help us who took us to another person named either Pam or Pat who wouldn’t walk to the display to verify the product. She just said “the round ones? Oh, yea we are out and we can’t sell the display.” Instead of helping us to find another lamp or just to verify the product, she just blew us off. Turned me off to your stores and products. Will not be making a 40 minute drive for that kind of service ever again.

The two items i sought were out of stock. One was displayed on showroom floor but no advice that it was not available. The other, a type of shelving, required a long, unproductive search before it was determined it was not to be found. The visit to Ikea was a colossal waste of time and I won't be back.

Colin McKenzie

I ordered a product from Ikea Turkey on May 23rd. The delivery is not made yet. They keep us saying they will send but nothing comes. My order number is 312305211625916. I never lived such a problem with any other company.

I ordered some furniture to be delivered. When we started building it, we discovered that there were 14 screws missing which was annoying in itself. I phoned up customer service who said it would be 7-14 to deliver them. I explained that i needed the bed asap so she arrange for them to be ready for collection from Bristol Ikea which is an hour drive away. My son went to collect them with the reference number we were given only to be told they didnt have any and they would post some out in 3 - 5 days. I then called up customer service again to explain what was happening. on her system it showed that they were in stock so she called Bristol. It took her 15 minutes to get through to someone. Finally she spoke to Chris who said they had got the screws and he would get it sorted. My husband has just got home from work to discover that they have not given us the right screws. I am absolutely flabbergasted. This is just not acceptable. My husband is now phoning customer services back. But this is costing us a lot of time, energy and fuel to get this situation resolved, as no doubt we are going to have to go back over. I look forward to hearing your thoughts on this matter asap.

I recently bought three pieces of bedroom furniture and have tried to book someone from task rabbit to come and assemble the items. For two items the tasker cancelled at the eleventh hour twice now and I’ve been unable to actually book an appointment for the third item. I find this extremely disappointing especially as IKEA support this company on their online website and are in fact letting IKEA customers down. I now have three pieces of furniture purchased from IKEA thinking that a company working along side them would assemble said furniture, instead I now have to find someone else to complete the task. I am extremely disappointed with both IKEA and taskrabbit because neither company are fulfilling services they are promoting.

Online order for delivery. Deliver never made. Spent 2 hours on phone with customer service to schedule again. No delivery. Spent 3 hours on phone (mostly on hold waiting for the person I was transferred to pick up). 2 transfers later I was given a case # and refund in 7-14 days. 20 days later I was credited minus the $49 delivery fee plus tax. Called again, customer service representative was watching tv, using the microwave and munching into the phone. I was on the phone for 90 minutes to get this straightened out. Will I really get this fee credited..I'll know in 20 days...maybe

I just received my order of the melltorp table today and there are several parts of the table top where the white paint is chipped off when i first opened it from the box. These chipped off parts are on the TABLE TOP which can be seen clearly whenever i look at the table. I do not mind if there’s chipped off parts on the underside of the table, but this is on the table top which can be seen clearly. I have waited very long for the table to arrive and am very disappointed to see the chipped off parts on the table top. Please send me a new table top part as I cannot stand looking at the chipped off parts whenever i look at the table.

To whom it may concern:
I have purchased many, many items online and I store! Never had an issue. On January 26 I made an online order for a kitchen island and selected “express delivery” as I needed the island by the Tuesday. I received a confirmation saying it was paid for and would be delivered by truck on Tuesday, January 28 between 13:00-17:00. I tried to track my order online with my order number, but the system wasn’t working on your website. My kitchen island didn’t arrive. I called IKEA and was waiting for an hour, but no one ever came to the line so I hung up. The next morning I called again and waited 45mins before connecting with Charlie. I explained the situation. He confirmed my order should have been delivered the previous day and apologized. He said he didn’t know why or where it was but would get the delivery company to call me within 4-6hrs. I received no such call. I called back after 6hrs and waited ANOTHER hour to speak to someone, and finally got ahold of Nancy. I explained the situation once again and she apologized and confirmed again it should have been delivered. She said she’ll make another request to find the kitchen island and have delivery company could all me back... assuring me it should arrive today (Wednesday - a day later than I paid for). I waited another 6 hours, and no call. I once again called IKEA that early evening and was on hold for 1 hour and 22 minutes and still no answer. I was feeling completely frustrated and hung up. Today is Thursday, still no call. I called IKEA and waited ANOTHER HOUR and spoke to a gentlemen who I explained everything to again! I said at this point I want to speak to a manager, but he said he had the same power as a manager and can try to resolve the situation. He looks into my file and says “your order has been cancelled!” I told him that can’t be possible because 3 previous representatives have confirmed its order, payment and delivery. He asked to put me on hold (on hold for 45 mins!!!) and he came back and said he was going to transfer me to someone who could do something! Why was I waiting for another 45 minutes to get that answer? I asked that he would PLEASE explain the situation to the “next person” so that I wouldn’t have to explain AGAIN. He said he would. I was placed on hold for ANOTHER 40 mins. Then Shannon comes on the line and asks me to explain. The previous gentlemen failed to do so. I explained AGAIN and she put me on hold to “look into it.” First asked for me to email proof of email confirmation. I did. Waited ANOTHER 30 mins. She comes back and says they need proof the payment was taken from my credit card before she can do anything. My husband has the password to our credit card so I emailed him at work to send it to me. In the meantime I asked that she would tell me how she would remedy the situation once we knew the payment has gone through or not. She refused to until she knew. I said regardless of whether the payment went through or not, I’d like to know how you’re going to compensate for the mistakes, miscommunication, cancellation, and hours of me waiting on the phone (I have a toddler and new puppy who need me and I’ve had to leave him watching a tv show while I wait for someone to help me!!). She said “we don’t compensate for your time.” So rude!!! But then said I wouldn’t pay shipping. Obviously I won’t pay shipping!! And the best she could do was a $50 gift card. But that’s it. She said she would call back in a half hour to see if my husband had sent me a screenshot of our credit card. I was so disgusted with this response thus far. Very bad customer service and understanding. Then my husband finally sends me a screen shot proving IKEA had in fact charged our credit card $711 the day of purchase. After an HOUR, shannon finally calls me back and apologizes for being later than she promised because she was busy with another call. She said she confirmed with “cash” that they did in fact charge us but then cancelled our order. She said she would ship it again, but the best she could do was SATURDAY! Keep in mind I had paid for 2 day EXPRESS LAST SATURDAY!! Our family isn’t available Saturday so now I have to wait till Sunday and be at home and wait from 9-1pm. Then she said “I can give you 70$ gift card but that’s it.” So all of a sudden she can give a bit more???

I am so upset with the hours of wasted time this week. The hours and hours of being on hold. The miscommunications from 5 different employees. No idea where my package was. Taking my money, then cancelling my order. ME having to take time out of MY day to solve the problem and provide you with all of the proof when she was obviously able to “check with cash.”

I told Shannon I want a call back by management because I am completely unsatisfied with how she “resolved it.” However, based on my terrible experience thus far, I don’t trust that I will get a call back.

I would really appreciate a call or email telling me how you plan to compensate for all of this.

We was sold in the store a furniture piece that after we paid for and went to pick up was told they didn't have in stock and not only that but was also discontinued. That was after waiting an hour in the furniture pickup department. Management did not seem to care that we was sold something that they didn't have and also the amount of time it took to figure it all out. We walked out of there upset and very unsatisfied.

I placed an order on 21 Feb 2021 with expected delivery 12 March 2021 (i.e. today). An email and text confirming today's delivery was sent to me yesterday. Towards the end of the day, after not getting any delivery nor information whatsoever from the company I have called to find out that my items were not going to be delivered.
I took a day off work to wait at home (wasted); we have given away 2 days ago our previous wardrobe and now have to work from home with staff spread everywhere; no reason has been provided by IKEA for the delivery not executed (only an 'issue in the system' is what I have heard); last but not least we have been put at the end of the queue for the deliveries so that our orders will be delivered in 2 weeks time (i.e. after the orders placed after ours have been delivered ?!?!).
Could you please let me know how is this possible? How is it realistic that Ikea fails to deliver an order and in addition to causing a lot inconveniences to us, Ikea put us at the end of the delivery queue (after people who have placed order after us.

I was shopping at IKEA Richmond with my grandma and boyfriend, the experience was pretty much the same but as I was checking out there was a lady who’s name tag was covered so I could not identify her came up to us and told us we could not use the yellow cart outside, my grandma and I tried to ask her what cart we could use or ask if we could just take it outside but she very rudely kept talking over us and just saying no. Afterwards we realized that after each customer the self check out station needed to be sanitized however, this lady who’s job was to sanitize the stations was off doing something else. My grandma and I have shopped at IKEA since 2010 and never experienced such rude customer service. She didn’t offer to help me or my grandma knowing we were going to have a hard time carrying our items to the parking lot.

Purchased over $1000 in the last two months. Went to hang the wall cabinets and had no suspension rail. I thought it came with it. So I go to order the part online at $14.99 and delivery comes up 49.99. I will not pay that for delivery after already paying for the 3 orders within 2 months that were delivered. ((2 delivered, 1 at store) Called customer service, transferred me to another dept.,then transferred me to another and 4th time recording says"high volumn, cannot accept your call today!

I waited over an hour to pick up an item because my order was "pushed to the side". I inquired 3 times while watching dozens of people get their orders ahead of me. Finally on the 3rd inquiry the nice woman found my order.
This is my 2nd poor experience at ikea in the same area. I will NEVER shop this store again as my time is precious and you are extremely disorganized. I wasn't ofdered a hand or a drink or anything. Poor service.

Worse experience. Paid in full. Delivery came, not my stuff so I refused. No one calls me back. I get bounced around from person to the other saying they can’t help me. Have not been able to resolve this to date. The number of the supervisor and extension I spoke to that was going to get back to me , no one answers it. I call back customer service and they still can’t help me!!! I want my money back or my stuff. Store is over an hour away.

I ordered my furnature from them ans it was cleared 3 days. Ok nice I get my furnature key parts are missing. I travel back to the store which is over 30 miles away and get the "correct" parts. Get back home to realize these are the wrong parts as well. Go back to the store waste more gas time assembling more pieces. For them to tell me they are out of that part until next week. Where did my original parts that should have come with the sofa at? I'm extremely displeased and should have canceled the order.

Unfortunately everytime we are in the Tampa Florida store it is nearly impossible to get employees to help with anything. So many of them seem to hate their job. When trying to pick up items that have to be pulled from the ware house, no one says hello, may I help, or any of the common courtesies. The last time we were there I asked to speak to a manager. I asked about orders being pulled in order in addition to unprofessional staff. She said she didn’t know anything about the warehouse. They worked on their own system and that they didn’t pull purchases in the order they were paid for. She said sorry about the employees. It was obvious she didn’t have time to talk to me. I try never to come to the Tampa store. It’s just an unpleasant experience. Everytime. At least the Sunrise Florida store is an option.

Two days ago, I ordered (in store) two bathroom high brown-Black cabinets #302-050.81 at your Orlando store and paid the store to have them delivered. I brought in a handyman this morning to assemble these items and found out only after the cabinets had been partially assembled that they were not the same items we ordered, in that they had wooden doors, vice the glass fronted doors we thought we had ordered. The items we ordered were two cabinets # 302.050.81 and in checking closer,, the items delivered were 702.50.79, Lillangen Hi cabinets. In trying to contact the store, I was shunted off to a central customer service number, which informed me they could not reply due to a high number of calls. Given what I experienced, no wonder. At this time I am in a quandry, the problem could be quickly resolved by having the correct aluminum framed glass doors shipped to me and I will install them and at the same time pick up the unused wooden doors, otherwise I am out the money I paid for a compoolete asembly and cannot evectively use the cabinets. I ldo not want kthe cabints in the bathroom without the glass doors, so I and my wife are extremely unhappy with this situation and want a quidk, simple resolution. The store order number for this purchase is isell no.: 319242932 paid to IKEA on 1/10/2019 The sales person was Amdrew O and delivery was made to 8067 Cadiz Court Oroando, 32836 by your deliveery service.

I placed an order online and when the shipment arrived I had a damaged item and a missing item. I contacted IKEA through their email form and the response I received back was unclear and supplied a link that went to one of their furniture pages. I was told that it was a link to tracking my new package. I tried calling, but every time I did I was disconnected due to a large volume of calls. I paid $39 for this delivery and I think it is ridiculous that I have been given the run around and I would at least like them to compensate me by not charging me the delivery fee. The thing is I can't get in contact with anyone. I just keep getting this automated phone message that disconnects me. I will never order online with them again. This has all just been a mess!

I ordered a sleeper sofa online and had made arrangements for my old couch to be taken prior to delivery and had scheduled taskrabbit for building it upon arrival. I received an email on the day of delivery stating that it had been delivered...yet I had no sofa. I contacted your customer service department multiple times that day as many times the service ended the call due to volume overload of callers. I had a difficult time getting through. When I finally did, I waited on hold for approximately 20-30 minutes and then no one really knew what was happening. Ikea said it was the delivery service's error and promised that they would be in touch with me by the end of the day. They were not. I had to call the delivery service twice to get a hold of someone and they finally came to the conclusion that the sofa was never received on their end and it was Ikea's error.

So the calls started again for me the next day, attempting to get through to customer service to find out just exactly where my sofa was. I was on hold for an hour that morning. Once again, they said I should receive a call and they were working on it. I never received a call.

The third day I called into your service, waiting on hold for a length of time, once again, yet had a lovely woman named Nephertiti who actually helped the process along for the first time. The next available date for delivery of my sofa was almost 2 weeks out which was unacceptable as I had no existing sofa. She encouraged me to buy another one at the store and Ikea would waive the delivery fee. She stated she would refund the online purchase. Which is what I did. I was able to obtain a sofa that same day as well as have it delivered.

It has now been over two weeks since this problem began (initial delivery date was scheduled for October 1). I still have not received a refund. I called into the service after a week and a half and they told me to wait longer. I finally called today and the representative approved it through the manager to have my refund within 72 hours. By the time I receive my refund for the originally purchased sofa, it will have been almost 3 weeks.

I understand and have grace for the fact that mistakes and errors occur. After all, we are only human. But I feel I have been more than patient and this entire system has been less than acceptable, it has been downright disappointing. I will never order from your online store again. And I will encourage others to only buy within the store if they like your products. I am disappointed as I really liked your store but am now feeling hesitant about shopping there at all in the future. This was my first online order/experience with Ikea but I do not intend to repeat it.

The customer service department did issue me a $50 gift certificate, but at this point, there is nothing I want from your store. It has just put a bad taste in my mouth and I have put in so much effort at rectifying this situation that I feel exhausted at the mere mention of the name, "Ikea."

Thank you for listening. I hope this letter helps to improve services for future customers.

Ikea jacksonville return department was so slow. It took me 30 minutes just to return a curtain hanger, worst other employees cut in line amd the manager on that day which name is raquel did not do a lot of help to make the returns easy this happen on 14th of july at 3pm

Worse company I have ever dealt with. No way what ever to contact you. Cancelled my order and will never buy from you again. Your customer service is nonexistent. Your co. Should b sued for fraud. You have nothing but bad reviews. Tell me you will deliver , I wait no one shows up and u can’t even keep up with your lousy inventory. I have told numerous people of my problem in hope they do not get ripped off too.

I had to return box 2 of a 2 box furniture item to Ikea Store in Canton, Mi because of missing parts. Had to wait 45 minutes because their computers were down. Return was processed and then had to wait for over an hour for them to bring the item to the waiting area even though I knew were the item was and could have gotten it in 5 minutes but was told they had to bring it to me. They were not busy, mine was the only item for them to get for most of the time I waited. My complaints did not speed up the process. I have spent several thousands of dollars in that store, customer service is terrible!

About 2 years ago we remodeled our kitchen in our house located in southern Ca. We purchased all of our cabinets from Ikea and what a complete waste of time, the people they hire are morons we must have gone back at least 10 times because some times they give you the right item and sometimes they forget to give you everything you purchase other times its broken in side the box and more importantly the cabinet they are selling is not what you get when you get home to install, it takes a skilled carpenter to duplicate the same cabinet they are selling in the store but they don't tell you that. We also purchased a electric wall oven which we have had nothing but trouble from the start. The oven came with a 5 year warranty, that's one of the reasons we purchased it at Ikea.

Well the oven started to work okay until we used the self clean and the oven had a meltdown. We called Ikea and that is a miracle in itself that we got through to a real live human being, They did get a repairman to come and check the oven out, it need a lot of parts the repair guy was here back an forth to our house over the course of a month and all that time the oven was broken. Fast forward to may 3 2016 and the oven has broken again, this time the repairman claims its a fuse and maybe more. I cannot get Ikea on the phone but we would like a new oven or our money back or we will be going to small claims court. I would rather be dumped into a pit of venomous snakes than ever have to shop at Ikea again, what a bad company.

I have bought a sofa IKEA ektorp with the long one side, when i received the sofa, i was very taken back of the quality, it was socking to see how cheaply it was made. I called IKEA customer service number. I asked them where it was made, was really more shocked they didn't know, so i read the label and told them where its made Poland. I said i didn't want the sofa, but they said i need to go to IKEA store, what? Why does IKEA have a call centre then??

Also it states complimentary i should get foot stool or control pockets for the sofa, didn't receive nothing. I asked them, they said, they didn't think that these where included, but that is what it says on the website. IKEA is Swedish at least it use to be, im very very unhappy with the service and never mind having to put it together the hole thing, not just part here and there, its like your building your own sofa. I waited how long to receive this sofa and what did i get? I cant get over the quality, how its done stabled all over. I will never buy anything from this company again and will be emailing the corporate office with my complaint.

All I need to do is cancel an online order as the delivery date is going to be too late for me. So I want to just pick up the items in the store instead. I was unable to call the night I did it due to their hours. So I called IKEA customer service dept. as soon as they opened up while I was at work. I was on hold for at least 15 minutes had to hang up due to work and now have called back again only to be on hold for 20 minutes now. This is a complete waste of time. All I want to do is please just cancel my order. I can't even push and option to have them call me back or send an email.

I'm very frustrated with their phone system. Finally reach someone and she tells me I'm with the wrong department so I ask her for the phone number she gives me the phone number and the options to do that. I do that and am once again put on hold as I'm not with the right department and once again on hold. My gawd there has to be a better system than this.

We had an unfortunate accident and need to replace our sofa bed LYCKSELE HÅVET mattress. Thought we were able to see it on Ikea website it was not available. We went to the store and found out our 2 year old sofa had been discontinued. We have nowhere to go there is no customer service is this legal? I thought that IKEA was a good company but now I just want to call them to complain about this experience. Anyone have their contact info or a good email address for the CEO?