Contact Aaron's Corporate

I requested an itemized receipt with regards to the three items I am renting to own, the woman on the phone refused to give me a print out.
Second complaint is, I was charged a last fee because the store without my knowledge put me on a bi-monthly payment schedule and refused to remove the late fees when I objected to this unauthorized change.

This company is now requiring a "soft credit check", a friend of mine has had an account with them for almost 10 years, she has had a washer dryer set that she is paying for, the washer started having trouble so she called them to have it repaired, the store she dealt with has closed and they moved the account to a city 1.5 hours away, so she wanted to upgrade to a set that is only a few more dollars a month, but according to the "credit check" she is not even able to pay for the amount that she has been paying, so how does this work? so as an elderly disabled person she is now stuck with their broken loaner and the less than working unit she is paying for.

My suggestion don't use this company. They will only work with customers they can get rich off of, the service to care for a client is now gone!

I rented a bedroom set n two tvs. Well the delivery persons never set up the tvs n when we took my tv out the box it was broken. The screen was cracked but they insisted i did it. THE delivery persons put the knbs to the furniture inside out
Well i fell severely ill n fell months behind on payments. I tried to work out something with the manager which she accepted inly to get a very rude call from another employee overriding the agreement. . im in a place the coronavirus has put people on lockdown but this one employee had a very rude n nasty attitude. Im an elderly woman on a fixed income who has taken over numerous amounts of threats from employees of this local store. How can i abide by a verbal agreement when someone who never gave her name as the head boss and didnt agree to the agreement just disrespect me n tell me what she gona do. There has been so much lying and confusion and threats from this store and all im trying to do is arrange a common mediation that helps everyone

I recently purchased a duplex located at 1914 e 5th St Spokane wa 99202.

Aaron's attempts to retrieve items unknown to me repeatedly from someone who no longer lives here. The disruptive and intrusive behavior of these employees is extremely unprofessional and inappropriate on all levels. I contacted the store on Sprague and advised them of my new occupancy, and they laughed at me. I placed a padlock on my entry gate and they broke it off to gain access to my home. I have a home security system in place and can verify the daily trespassing and harassment. If this does not get resolved today, I will pursue no contact orders on each employee as well as criminal charges and public awareness through the local news stations . I trust you are now aware of the severity of this harassment and your cooperation.

I rented a Nintendo switch about three months ago and have played the payments on time. Well my brother who is bit of a hermit ask me to post his Nintendo switch for him. Well you know I dont see anything wrong with doing that for my brother. Well I go in to make my next payment ON TIME here comes who I assume to be the manager telling me not to be posting rented items and so on. Well told him it wasn't the same one and about my brother and he rolled his eyes and walked to his office. Well instead on going in behind him and choking him I just let it go. Well my yesterday my wife decided she wants one so we could play together instead of waiting for each other to get done so I place a online order have my debit card out waiting for a call back to confirm the order when low and be hold same guy calls and says I cant rent anything cause of my brothers posted Nintendo switch. For starters what proof does he have to make these allegations So now he has basically called me a liar and falsely accused me. I'm about to take the switch back and put some where hes not gonna like. But I'm going to keep it as proof of wrong doing on arrons part. I'm about to report this to the better business bureau. And my facebook dont have a picture of me so how does he even know it's the same jason all my personal info is private. So he thinks I'm the only jason Martin in town wrong there about 10 different jason Martin's in mount airy alone. I really hope you resolve this matter cause one more out of the way thing said to me without cause and I assure you I will resolve the issues personally. Ether way I will not be disrespected agin I pay my payments on time and there is no call for such unprofessional conduct form a person in a management position. You may want to reconsider. When I'm done with my complaint my wife will be filling hers. She to was treated with disrespect. I so pissed I assure you we will not be doing any more business with arrons. And my wife and I will be advising everyone we know not to do business with arrons. I'll be using every means at my disposal to get the word out about how we was treated the original Nintendo switch will be posted as proof of arrons false allegations and with all my recipes with are all on time. As I'm am typing this my anger is about to boil over. Thanks arrons for the disrespect and down right horrible experience I would give minus stars if it was possible

Orderd my furniture in November seen two roaches they said they’d take care of it and they didn’t I had to myself then went to the local store to make payment and seen two more roaches there one on the counter and the other right on their clipboard my couch wasn’t new as they stated and it’s also broken and they’ve yet to replace it I was told to reorder it and it won’t allow me to so my boyfriend ordered it but it’s now at a more expensive price I def do not want to pay more for what I already have and should’ve been fixed or taken care long ago it’s been months !! I want this taken care of NOW!!

3 years we went into the store in notjhighlands ca and I talked to the manager has became loud at the front counter with a store full of peaple saying credit was no good and that I could not afford to shop in his store everyone in the store turned and look I was so mad I walked out my wife finshed our order seance then we have bought a front room set bedroom set 4 flat scream tv's 3 game units and a washer and dryer and he still talker to us like we can't afford it and I also herd him talk to other custermars like that we was in their today and a whole family walked out because he made a comment manager name is Doug

The lady that I spoke to that is in charged at Aaron’s in Richland Ms. was so rude to me. I have been a customer for years. And I’ve watched her be nicer to people that was the same race as her.
Now my family has to do without a washer and dryer due to the way she was with me on the phone.

purchased a fridge from the store in North Plainfield haven't paid for Nov bill yet have always set up payments there are some months I have paid ahead of time I'm having a problem with your employees at that store they are blowing up my phone 2and 3 times aday I went to my bank to get my paid out statements because I am getting calls from the store asking me to make a payment on the first of the month and my payment plan is not set up for that why I purchased the fridge I took out a maintenance ins on it I called the store back in the summer some time because I was having trouble with the fridge and they said they will send someone out the person never can or called too say they were not coming I called the store before it closed they claim the person was on his way never came the next day I called manger and there was no apology or anything from the store I took the ins off of the fridge I should not have to do that I've never had a problem with this store before what the hell is going on I also ask them to send my receipt to my e-mail when I make a payment I looked on line and there is only 1 9/4/19 and each time they would say that they sent the receipts to my ea-mail with is a lie.

Ordered a king size mattress last Thurs was told it would be here the following Mon.monday afternoon git call truck broke down.no delivery.meanwhile my old mattress and already out in garbage.no where to sleep .was told be here we'd.wed afternoon right before they were to be at my home again truck down second time no delivery.not sure when it's coming now.so still no mattress to sleep on.this is unacceptable .they should have some other way to make thier delivery when this continues to happen.this is one way to loose customer's.so I'm in limbo with no where to sleep.very unhappy

I have been with Aaron’s since 2016. Since I don’t have money to just go buy something cash I have to settle with renting to own. I have paid all my stuff off and currently only have a bed with them which I am months ahead. The problem I have is they voluntarily signed me up for the rewards program that charges an extra 20 dollars and I just found out like some months ago when I got the bed. I told them not to put the rewards club on this account but every time I pay my bill it’s 10 dollars more and I say why y’all keep charging me for that and they say ok we will take it off n it’s repetitive every payment. I think I should be refunded since 2016 since I didn’t sign up for it. It’s the Aaron’s in Griffin,Ga. My number is 4047863305

called and filed a complaint today on the mayfiled k.y. store. I was told I would receive a email with my complaint to make sure of it accuracy and a district manager would be contacting me in the next 3 to 5 business days. I have not received that email. I am on my 3rd agreement and due to not fault of mine because of prior conversation with the store manager am now being threatened to court. I've never once said I was not going to pay for the items in my possession. But i cant keep having payments taken out 2 or 3 times a week. I just recovered from the negative balance that left me with last time. If someone could look i to the email o was suppose to get so i can ensure the accuracy of it that be great

Ok I do not know how many complaints I have already put in. The manager over at the scottsbluff me is starting to harass me n my friends n family and he is harassing people who not even on my references because he know who I am and all the people at the store I have been at Aaron's for years they have my account so messed up I should of had my stuff already paid but they don't have all the receipt and money in my account I am going to file charges for harassment and I was even a vip member at one time but since they changed management a coule years ago it had gone bad they so rude I don't even want to talk to them they call up to 20-15 times a day all day even several friends who they know and all this is getting ridiculous and he even said he can do what ever he wants to the accounts I will never rent from Aaron's ever again and I have bought several items they also been calling with unknown numbers n apharassincg us and all even out in public they do it something needs to get done

I have bren having major issues they have my account so messed up it isent funny there know calling people I know at hat isn't used as references I am getting sick n
This I'm about ready take them to court

If there was a zero rating available, I would've surely given it. I have been called multiple times a day unsolicited for the last 8 weeks. Every number I've blocked and the calls keep coming. I've never rented to own anything, submitted any personal information to Aaron's and they CONTINUALLY call me. I have no interest in ever doing business with your company. Immediately remove me from your call list and never call me again.

I have been calling 1-877-9999. I have not heard from anyone in regards to my complaint. I think I’m being played with. Because if I purchase something in December and it is now June. And they just start calling saying I have missed 19 payments. I explained to that person that I was payed the 4 months outs Now I feel like I’m being Harassed, phone calls now leaving notes on my door. I pay my Bills. So if someone screwed up on there computer not my fault. But the Harassment should stop. I don’t owe any more payments. Since then I went an Purchased a Refrigerator for $400.00 payed cash for it caused it was sent back to the store. So if you can accommodate me by Emailing back so this store can stop the Harassment. Thank you.

The Regional manager in Ohio his name is Scott he is a liar ,and does not care if a customer has been treated badly.I filed a complaint in April 2019, I was talk to like a child being chastised repeatedly by Ashley a sneaky demon at the Ekin Road Aarons store. I actually talk to Scott finally in June . My complaint had been marked solved in April. I heard nothing from Aarons Rental for a month or more ... My complaint Scott noted he spoke to me in April when he had not spoke to me at all. Now in June Scott actually spoke to me ,but pretended not to recall
because he covers so many stores he then continued to make light of my complaint he even acted as if I was lieing, He kept silent I kept saying are you there.Beware in Columbus,Ohio.Ashley is a demon I believe, at every turn to lighten her rude behavior in April 2019 she snapped at me over and over. I hurtful remain a loyal customer, but with a bad taste in my mouth. I was never once told we are sorry. I had to ask for an apology.. Todd at the store how ever seemed he cared so I am trying to let it go .Ashley 's nasty attitudes had me saying in my complaint I want to return everything ,and not be a customer at all. Aaron,s wants the business but will allow poor customers service .We as customer,s if we don't keep the agreement we are penalized...being treated like shit has no cost for them.I will never do business with Aaron,s again. I do not feel they have good business ethics..Aaron,s does not care if you have been a good customer. I had been a past good customer before that Demon Ashley was there. Please Beware they will ignore and lie. I would very much so not recommend doing business at that store. I pray to pay off this account and never go there again. Marlon Henson

Hi! My name is Demar Cokley. My wife Lashanda and I had gotten an account at your Okeechobee FL store. Last March we had gotten a brand new yard machines mower from the Okeechobee store. By August the mower had a starting issue and seeing as how I was still making payments on it I called the store and they came out and picked it up. It was almost October before I got the mower back and when they brought it here, it wasn't mine yet a super old one. So I told them hey, this isn't mine, mine was brand new. So they took it back and 3 days later they gave me on old Troy built that they use for the store and told me to use that one until they get mine back. Well November went by and in December they brought me another one that still wasn't mine and told me that the original one I had they sold it to someone else... Now how in the world can they do that when it was supposed to be in the shop getting fixed??? Then they told me that the person they had working for them switched the mower information in the computer somehow and she no longer works for them. So I kept the mower til January and I told them to come pick it up cause I had lost my job and I couldn't pay for it so they came n got it... Then I got my job back a few weeks later in March and asked could I continue the same contract where I left off and the store manager said yes, make a payment and I will send one out to you... I went in the store and made a payment that Saturday, I didn't get a mower til the middle of April. And they brought me a super raggedy mower that wouldn't turn and only one blade worked, mower dented, paint faded, seat torn and held on by zipties and they told me to use that til they get a better one. I tried to use it and it destroyed my yard. I had my wife record a video and I showed them, the general manager thought it was funny. And said that as soon as they get a better one they'll send it to me. 3 weeks go by and I'm stuck with a mower that I can't use. And then the sales manager shows up and gives me an ultimatum, either pay for the one you have now or I take this one and you wait til another one comes in and you make another payment and we send it to you. I told him I felt insulted that he's even asking me to pay for a lawnmower that I can't even use. So he took the mower with him and I haven't heard from them since. I put a lot of money into that mower and they sell it to someone else and leave me with nothing. It's Soo unfair to me and I feel like I've been disrespected and robbed. Is there anything you can do to fix this? I have a video of the damage that mower did to my property but I'm unable to upload it here.

I have been a long time Aaron's customer and usually have no issues but this weekend I tried paying my bill online like I normally do and the system said it could not process my payment. I tried again but it said I couldn't so I called the Aaron's in Plainfield Indiana. 1832 e main st. I told the girl what happened and asked if she could see and if I could pay over the phone. She said yes you can so I did.a day later which was yesterday my husband was balancing my checkbook and called me and said Aaron's process the payment twice which would not have been a big deal except I had a lot of bills coming out and it would of shorten another payment. So I called that store and explained the situation that two payments were posted and he looked and said he saw that but he couldn't do anything because he was the assistant. I understood but he said as soon as he comes in today he will call you. Hours went by so I called again. He said again he understands my situation and they would fix it.never called back yesterday. Never called me today. Both payments cleared and put me in the red.i called again after work around 4 PM and asked for corporate numbers .only then did he get on the phone. I told him I tried to get help from you and if you could not do it should of said so or at least give me the courtesy of calling me back.i tried calling corporate and was on hold for 20 minutes still no one answered. So you can see my frustration. I Love your products and been a good customer. Never missed a payment but when I needed something important to me as not getting overdraft and another bill bounce which I might add never been late on anything for 9 years I got ignored. I am very disappointed in the situation and probably will not go back.

I can get no sesolution with the store manager ,Frank. i have been a customer for over 10 years and i have not had any problems like with this store manager. i was under the lease program for a dining table an Bedroom set that should have been paid off early on 05/03/19 confirmation number 950-451 this final payment was taken over the phone by the store manager. Now this is where it starts to get crazy. Please check all of my late fees on this account. these should have been waved per the store manager fom the first complaint but his selective memory he cant remember saying that and no notes.#2 My bedroom furniture was broken 4 months everything not delivered for 3 months no use of the bed for 3 months due to the bedframe setup wrong causing the bed to rise on oone side flipping the other person out of the bed keeping in mind that iam still making my payments. I called Frrank again and he assured me that no problem i will just take off the llast 3 months off of your agreement at the end of your agreement and it should be fine. When i spoke to frank on 05/03 Frank even took my payment over the phone and told me to stop in and pickup my ownrship papes.. Frank now have no memory of taking my payment. It really concerns me that Franks selective memory comes and goes like that. I additionaally find it quite disturbing that in such a trusted pposition that a place could legally function not to mention I looked over my paperwork and no contract to be found. I would appreciate if someone could please look intothis. i fill like i have fulflled my obligation but can not get resolution with someone that have selective mmomory. Please have someone from the resolution team review this and get back to me asa. Please have the local store to cease on the phone calls pending resoluion.If this email did not make it to the correct department can you please forward it to the right department.

SERVICING FOR MY STEREO SYSTEM! I'VE CALLED SEVERAL TIMES AND NO SATISFACTION YET! TODAY IS 6/24/2019, AND THEY WERE SUPPOSED TO COME BACK OUT TO MY HOUSE AT 528 S. SOLOMON ST. NEW ORLEANS,LA 70119! NO SHOW AGAIN ☹️☹️☹️☹️

I purchased an HP computer at Aarons in Dumas Tx. I was not informed it only had factory basics. I was told it had windows 10. It did not include word or excel. When I went back I was informed about only having factory basics. After asking to return it I was told about a no return policy. If I had rented it, I could have returned it. However since I paid for it I could not return it. I don't understand how this affects the return. I'm very unhappy about this. I will not shop at Aarons again. I will tell I everyone I can about how sneaky and untrustworthy Aarons is.

My family deals with the Waynesboro,Ms. branch and my service has been getting worse. The sales lady will give you a time for delivery and after two hours or longer still no delivery when you call to see what is the problem you get loads of excuses. Sometimes she becomes very rude . If she would only tell the truth because I know things happen beyond her control. I’m not one to tolerate lies the truth is the best way to handle these situations. Thank you

I have rented a tv and ps4 and it was picked up after hours by a personal car that someone said they was a worker for arrons o called my office and the guy was really rude and mean to me

I had a signed delivery agreement with Aaron's the day the delivery driver recieved service from a process server at my home. He had no right to accept the service or to read the contents of the court papers that he signed for as well he caused me to have to pay to be served again. I was served eviction papers on a delivery date from Aaron's the driver asked me to sign for delivery I did that while I was unlocking my back gate I heard the Aaron's truck leaving no explanation no nothing and took the washer I had a contract with you for without so much as a word. I have since won in eviction court I'm still living in the same place where is my washing machine the store manager wont discuss it with me because I contacted you I expect to be reimbursed for the process service I had to pay fees for as well as the washer being taken from my house without my permission your company breached the contract and I expect to get paid for the incredible inconvenience that your delivery driver caused by interfering with the process server and I will not accept any excuse he has no right to accept or sign for any correspondence at my door he violated my rights and I'm not sure but him opening and reading the court documents is a clear violation of my right to privacy. I'm going to take this to my attorney and I'm considering filing a huge lawsuit against Aaron's because of this Incident as well as the laptop i was leased stopped working and was substandard and was being charged for new product it wasnt the one I ordered and I'm very dissatisfied with the customer service and I am now being harrassed by the store manager even though I tried to contact her to discuss these things she refused I tried contacting them and she was not cooperating with me and wouldnt listen but the laptop was lost I cant find it I don't know what to do about it I'm trying to contact VIP membership to get a idea of what needs be done since your corporation has not contacted me

Aarons in Pennsauken NJ, Has the worst customer service in the universe, I have never met a group of young adults who are unprofessional, ignorant, and lack of communication. This world has lost it professionalism in a work place. I don't know how you have individuals like this who represent your company. I will never buy/Lease from Aarons ever again.

as a loyal customer of Aaron's i have waited almost a year to file my complaint. i purchased a washer and dryer, paid it off. then i purchased a living room set of furniture and paid that off. also a computer., my partner also purchased a tablet and then a computer. alter only a couple months the cord broke. after a few months it was finally replaced but just a few more months later it broke again. the manager Charles informed us that it would cost 300 dollars to replace it. the computer was still being paid for so it should be under warranty. for 300 of our own money we could just go to walmart and buy one so my partner told Charles he would be bringing the computer back. about id say a year later i decided to get a bedroom set in my name. Charles said because the partner had returned the faulty computer , he could not rent to me since we live in the same house although everything we bought we purchased in our own names and accounts.Charles just was pissed because the partner had refused to pay for the computer he returned.as much money as we both paid to Aaron's i was not happy to say the least. i felt it was wrong of charles to treat us that way after all the years of us both purchasing items. thanks for your time Mickey Bradley

I have a complaint number. it is HSC0330964. I am buying a double oven range from the Aarons store in Waterville Maine. I have been paying for this stove for 16 months. The first of November 2018 I called the Waterville store to have my stove fixed. Neither oven was working right. They would either not heat up or they would go to 500. and I had a burner on top that wasn't working right either. At that time I talked with someone named Phil. He had me turn off the power supply to the stove to try and reset it. It did not work. He told me that he would have a technition call me and come fix the stove within a few days. I got no calls and no one came. I called again. Same thing. By this time we are in December. I usually do a lot of cooking for the holidays. I love to make food baskets. I couldn't this year because the stove still hadn't been fixed. I call and get the same run around. Mind you I am still making my monthly payments. I am trying to be patient. So December goes by with no one returning my calls. and no fixed stove. Here we are now in January 2019. I purposely did not make my payment on the 15th. that is my due date. On the 16th I get a call because I didn't make my payment the day before. I told the man that I wasn't making the payment if the stove wasn't being fixed. He put me through to talk to the service manager.... I don't know if he was the service manager or if yet again I was being lied to.. This man claimed that there was no record of me ever calling with a complaint. He said all the right things. told me he was calling the technition to call me and come fix the stove. That was 2 weeks ago. He told me it would definitely be fixed before 2 weeks. I have never gotten any call from anyone yet again. I told this guy I wasn't going to make another payment until the stove was fixed. He told me not to worry he was taking away Januarys payment. I went on my account today to find a number to call to complain and I see that I have a payment due on febuary 1st. My billing is the 15th of each month. So all he did was give me 2 weeks. He told me it was for the monthly payment. So yet again I have been lied to. I am done. I am beyond frustrated. I have been lied to over and over and over by that store. This is ridiculous. I no longer want this stove. I do not want them coming to fix it. I want to send it back and take the money I have already paid and put it toward a brand new stove. It would be nice if someone, anyone would respect me enough to return my calls. What is my next recourse? the better business bureau? a lawyer? I love shopping through Aarons. I have bought many things. I have always gotten new, this was my first time buying previously leased. I won't make that mistake again. It does no good to have a service department when they don't service. please don't ignore me. Thank you.

Yes I’ve been an Arron’s customer for a few year never had a problem with Arron’s till recently. My love seat back leg came off after getting the run around and reporting the problem someone finally came out on December 28 took the information the manager give them till Monday that would have been December 31st I heard nothing.. my payment I was given a credit from the manager for the problem well the rest of the payment is due by the 15 I refuse to pay till my loveseat leg is fixed., they keep telling me they don’t have my phone number excuse after excuse ..I just want my loveseat fixed no more games please

I'm ready to just tell you people in the "valley Alabama office" to just come get everything!, my account gets messed up every time they get a new manager and there have been way too many of those in the past 2-3 years. My account has always been paid on or before the 15th of each month, I went after a washing machine last week and was told I couldn't get it because my payment was behind. I am NOT behind, you can check my payment history. I need a washing machine because my washer went bad the next day after I got new dryer. I was told I could only get one promotional deal : the one dollar down deal" OK I understand that but, why couldn't they just go back and add washing machine to dryer and make it a set?. I call again today to check on account, the account manager is out to lunch, om no big deal please have her call me when she gets back in. Nearly 3 hours later I call back and she's in the field. She could have took a minute to call me. I have been trying to get this straight since last week.

I'm really frustrated with this, either someone can make this right SOON please or they can come get everything . I'll call bank and stop payment on draft ,
I don't like having to complain and for the most part I never had reason to complain until now. This is my 2nd email to the company this week. NO one has contacted me from 1st one I sent on 12/08/2018

Thank you again,

M.Elliott

I am a customer of aaron s I am always on time with payment s I requested to rent a ps4 Aaron's took payment then turn around want a derivation letter of my income which the store already has and a proof of residents and Aaron s already has I have now requested to rent a ps 4 for my son Christmas and it wrong I have to go through a hassle I would understand if I am a new customer please help make this wrote it I will not continue my business

One of the employees came today to pickup some furniture we purchased he said we were thirty seven days behind. They were calling an old number. We have been good customers. My wife called and got ahold of Becky she would not give us 2 days to get the money we will get the money and pay it we will not purchase nothing else from Aarons If that's how you treat good customers we just purchase a sound bar at that time they should of updated there info..

I have four leases with Aaron's Rental of Corbin, Ky. I had a payment of $300.00 on October 12, 2018 to be taken off my husbands debit card. I did not, nor, my husband give them permission to take this amount off this card. This makes twice they have done this, I have always kept my payments paid, don't get me wrong I have had a few late charges, but I made it right with them. This time they take another $300.00 off of it October 26, 2018. I have read Aaron's lease agreement and they are not supposed to keep your debit card information, when you call to make a payment they are supposed to ask you for your card number each time. This is theft and I actually want someone to help me put a stop to these people, from doing me this way and other people. This is ridiculous and upsetting to me. When I call and make a payment with any business whether it would be phone, internet, electric, car insurance they always ask me every time for the card number. Aaron's seems to take what they want to whether it be up to date or late. I have the four arrangements made with them every Friday and the total doesn't come up to $300.00 a week. That's just BS. When the original manager and assistant manager left it went downhill since then. I am not happy with this particular store, not all the Aarons buisness' but the one that is located in Corbin, Ky. They are rude and very unprofessional. I would have them to pull up in my driveway every single day, needing money. I call that harassment. I had one worker to drive to my house and talk to me like I was a piece of filth. I just know his first name is Paul. I can't understand why they take $300.00 off our debit every Friday, their stealing our only source of income, I have four children that does without because of these people. I know what I am supposed to pay a week and trust me when I say this it's not $300.00 a week. I think cooperate needs to do a little investigating about this store. I also have recommended a lot of people to this store thinking they were fabulous, but I will not do that anymore. I wouldn't even get my discount for referring people to them. I shouldn't have to pay $1,200 a month for a fridge, stove, washer/dryer combo, bedroom suit. That's ridiculous. I had everything caught up to date and my next due date was November 1, 2018 and they still said I was behind, I had the driver to come to my house and show me the paper work and said to me and I quote "I don't even know why I'm here, your caught up to date". He's alright, I like him he's a good kid his name is Andrew. I think he should be appointed manager because he knows what he does (right) and knows how to talk to customers. Sara the manager there was very rude and belittled me and my husband like we didn't know what we were talking about and treating us like pure garbage. They fail to understand I don't owe them I owe the company for which they work for. Without customers they wouldn't even have a job. I'm educated, I don't have to be talked down to and disgraced like that. This store in particular has went to the dogs, if I may say. Their constantly calling me (DEMANDING) more money and more money and more money. Good Lord how much is a fridge, stove, washer/dryer combo, bedroom suit, it shouldn't be $1,200 a month?! They would call me so much that I had to change my house number once before, and block them on my cell phone. It's everyday, all day. They have caused me to have to go to the doctor and get put on several anxiety and nerve and, blood pressure medicine.They have caused me stress, and they keep my blood pressure up all day long. Please if it's your all's policy may you get back up with me and let me know what else to do. If you can't do that, that is perfectly fine and I understand. Thank you all so much in taking my complaint and help me in the near future. Thank you, Sincerly: Not happy customer, Kristi!

I need to know why when I called, no one responded to me they told me 24 to 48 hours, that I would get a respons. I talked to Shawn & he gave me a reference # which is 0277260.

I am tired of the harassment, stalking and threats. I can not even go in to a public place without them making threats or follow me around, the manager at the lewiston idaho store allows it & the person who over sees everything (James) do not do anything.
Please have them not bug me, I am tired of this cause of the stuff that they have got away with, consider everything paid in full !

I will never do business with you again & will not recomend.

I had a bad exsperince with my local Aaron's rental manger I been with Aaron's about ten years now have purchased may items have never been late of missed any payment since I been with Aaron's rental for ten years I called in to make a payment on my items and I was put on hold and never got to speak to anyone then a manger from Arron's rental showed up at my door I had guest visiting my home and she asked where is my payment didn't even say my name right had a very bad attitude I was so embarrassed in front of all my neighbors and people who were visiting at my house coming to my house to collect a payment that wasn't even late she came on the 3 and I had till the 6 of every month to even be considered late I spent over 10 thousand dollars with Aaron's rental over the 10 years I been with the company and to be treated like I was really have me thinking of not purchasing anything else in the future from Aaron's rental or referring anyone else my sister was visiting my home that day and was thinking about purchasing things from Aaron's but after she seen how rude and how I was done she don't want to rent from your company now I should of never been treated this way being a loyal customer for years iam very upset

Hello an good evenning/Morning to you Aarons;
Im contacting you inregards to a rude employee that goes by the name of Anthony as stated to me..
About 25 minutes ago i called up to Arrons @ 22500 Gratiot Eastpoint mich. 48091 to inquire about the buisness fax number an asked may i be given the fax number for my records for a very near purchase, he then replyed in a smart way " IM NOT UNDERSTANDING WHY YOU NEED THE FAX NUMBER" , I THEN REINSTATED WITH MORE INFORMATION AS TO WHY I NEEDED IT,
" To fax some buisness papers up for the manager, he then stated the same statement to me that hes not understanding, i then ask him as a buisness owner an customer im not able to receive the fax number an he just procreded to ask why the HUNG UP IN MY FACE, IM HIGHLY UPSET ABOUT THIS AN I DONT RUN MY BUISNESS LIKE THAT AN IM SURE YOU DONT AS WELL...
So if you may, can you please reach out an see who this Anthony fellow is an due some correction please?
Thank you
Sincerely,
The RCS GREETING COMPANY LLC

I am very disappointed and upset is why I stop renting cause of stuff like this but I enjoy some of the employees and the head boss Justin he is amazing it's other employees who don't do there job and take it seriously and keep telling me stuff when they did not even do there job ...... I rented a new washer and dryer and called and told the guy on the phone and he called me and ask if I was going to be home around that time I said yes I was home by 6:15 I called at 7:30 and the man still told me they r on there way I was OK I was home just u told me at 6:30 they be here but I understand they have stuff to do but then it got later and I called again at 8:30 and the same gentleman answers the phone and I was upset and mad I was like we're r they it is wat past 6:30&7:30 it is now 8:30 I already called off things I had to do cause I kept on waiting like this man said they were on there way but when I called again at 8:30 the man told me just then they brought the truck back at 6:30 I almost lost my freaking mine irated I said I 6:30 but I and we talk at that time and u told.me they r on there way not once but 2 times u told me they r on there way it took me to call u every time to see were my stuff is to that last call he tolde they brought the truck back at 6:30 told me he was doing other stuff every time I called and did not go look to see if the truck was back or talk to the boss I was piss off and said this is why I stop coming here cause of people like him and no way to treat and do there job and being a gold member bad for business sorry I am.just very upset and mad and lost things I had to do cause he kept me waiting and not only that he said they be here first thing in the morning I called at 8 am and now the same dude answers the phone and now tells me not till after 11 now I am even more piss and upset like there is no reason at all for this and dose not look good for u guys cause of people like him

Aarons is the most unorganized dysfunctional business to deal with.. From getting passed around from phone number to phone number to regional managers calling from numbers that when you call back nobody has any idea who he is to never and i do mean never being able to directly contacting store managers as hes always in a meeting or speaking with another customer every single time Ive called for him. Ive emailed Ive called they have an issue taking your payment when they're supposed to then call threatening you to come pick up their overly priced used merchandise. This place SUCKS

I ordered merchandise from Aaron’s on line did all the steps of how to get to store general manager was very rude name was Bill cussed out my boss hung up on him then said I was fishy

I have been calling Aaron’s on Northern Parkway in Baltimore Md to come and pick up the furniture that I have and spoke with Will and Craig and was promised that they will pick it up since last Friday I am moving and at this point the furniture might be left because no one is showing up to pick it up .They keep giving me the run around.

The cooperate is disrespectful y’all to you any kind of way study calling racist and the store on Ashland and 70th something the African American lady yelling talking disrespectful threw the phone and talking like she talking to a kid I never dealt with a furniture business like this and my life and I pay cash dollars on whatever I need I work hard for whatever I need and can pay but I will never refer Aarsons to no one in this world this is a very unprofessional business I never had a problem even over the phone customer service sucks In Highly unprofessional and disrespectful and treat you like you a kid highly upset and feel very racism with certain customer service that work for Aaron’s and will complain over cooperate.

hi my name is william and the reason i'm send you this Email is because my family and other customer these Employees have bad attitudes toward customers. that's why people are leaving it was never like this when Amy And Aaron was there the one in MOLINE. my family is also getting miss treated. i don't want nothing to do with that store any more. they don't care if you lost someone, or if you been in the hospital or even in a car accident all they are worry about is the money and that's how they put it to me today. i'm done and so is every body else.

My name is lashondra Whiteside and i have a complaint on a general manager name john in the Opelika store he belittle me he made me feel less than a person he seemed racist he was laughing and joking with me about him rejecting my application and i was being serious he didn't seem like a general manager at all and if you all give me call at 3342757419 i can go into more details thanks

I ordered furniture in the store on 4/7/18, they delivered the WRONG items a week later 4/14, Jason the sales rep LIED on me and said I wanted a cheaper set when I was very specific about wanting a NEW king bedroom set in Grey. I called the store and Rick the store manager took up for his incompetent worker, Jason and Marie, whom we sat and watched while they ordered the set originally. He told me that Jason does not lie and completely took up for him. I had company over this weekend and they had to sleep on the floor due to me not getting the bedroom set I ordered a week ago. they promised me the set on Tuesday 4/17. Rick the VERY RUDE Store manager said the truck was delayed and the set will not be here until Wednesday. He lied and said he has no delivery drivers on Wednesday. That they do not deliver furniture on Wednesdays and offered me Thurs or Friday - 4/19 or 4/20. I am sick of this inconvenience this has caused me. I just paid off a set, never been late in the same store and they call me a preferred customer and I am being treated like shit. Denise Brinson 630-644-4132

Aarons came to my home on various occasions leaving tags on my door way before the due date February 15, 2018 Normally I general pay my good faith payment between 1& 3rd , but paid online from Visa of $29.61 They called my family members and four times in two weeks

Out by being ill. Clinton Police had to be called. This harassments need to stop. Agreement James came in am of 7;30 am 8;00 am 8;48 am
last past week 10,11,12,13, Ray came @ 7;38pm park and set til the law came didn't let him come in to I permitted the officer in first..
I pays on my agreement Agreement # 33327. Double payments requested $10.00 for pick up to the $79.43.
Thanks for your response
FAX; 1-866-217-1002
586-913-7501

I have gotten behind on my payment but these folks are harassing and very rude. The last time they came to my home I was at home but had a sick baby ao I didn't answer the door. These people started banging on my door and even tried to turn my door knob. That is not professional at all

My husband got hurt at work and could not pay on our account until another 2-3 weeks they denied our payment agreement and scheduled to come get our furniture; we were only behind less than 30 days. The manager was unprofessional and did not have any customer service skills. He was not considerate to my husbands condition. We would like to keep our furniture but the manger insist on coming to get it. Also they will not give us our correct payoff for the furniture and it keeps going up instead of decreasing.Untrustworthy! Inconsiderate! Charleston WV

The Bronx store located on 3rd avenue is a thief in the night. On October 4th they accepted a partial payment of 86 dollars i owe 61 dollars. My payment is due November 15 for 147 dollars. When contacted telling me i have to give them double the amount for october and 147 for November you are out of your minds. This is my second time in over a year ever being late and always gave something. Next issue on numerous occasions asked them for a print out of all my payments and get a song and dance. Someone needs to contact me immediately or i will contact the better business bureau. My number is 646 323 9429.

I don't like being talked over when I am talking.I am still waiting for my brand new foam mattress in a mattress cover to be delivered today to my place.I have tried calling all of Aarons corporate phone numbers and have not gotten any where.I also don't like how my payment due date gets changed when I never agreed to it.Tony,and Tammy,that work in the Ithaca Aarons are the rudest people I have ever talked too or had to talk to.The mattress I have now is to hard for my back and I have a bad back and neck.I keep getting told that by buy out price was $143.68 and then I get told that I keep having 2 1/2 more months on my bed and I have been told this since May.I also wanted to order a brand new Toshiba laptop still in the box and not touched and I was rudely told Aarons couldn't get it anymore.