FedEx Complaints Continued... (Page 1)

i sent a package to Russia - went to the store to figure out if I can send the item. They accepted and i paid $171.52. Two days later got a call - they cannot deliver to individual , business only. so they returned it to me. When I asked for refund - it is not available because " it was my responsibility to get all information from the website and FedEx is just a carrier and do not provide shipping information", according to customer advocate. I went online - NOTHING there =and chatted with employee and according to her words " I had to call customer service or go to the store". But that's what i did in the first place! just want my money back

I live in Tallulah Louisiana and FedEx will not deliver packages on time. They want to bring them to my work or somewhere else because of where I live which is fine if they would actually bring it. I have been waiting on a package that shows it is just riding on the truck for 5 days now and another package was suppose to deliver on a Saturday. It was postponed because "severe weather or natural disaster" and the sun was shining. Do not recommend FedEx at all

Had tracking number 785552046652 delivered on 2/25/19. Home is 200' off the road with 4' high chain link fence and double drive gate. Gate was locked and driver never blew his horn (I happened to be looking out the window when he arrived). They put the package (unprotected from the elements) up against the gate on the outside of the gate facing the road (10' from the road). Most every delivery service puts package inside a plastic bag and sits it over the gate into my yard if the gate is not unlocked.

As I said, I was home and immediately walked out unlocked the gate and retrieved my package before someone driving by stopped and stole it.

I think this driver needs some more training on what to do with a package if a gate is locked and no one appears to be home. Put it in a protective plastic bag and sit it (not throw it) over the gate and into the yard.

Thank you for listening...…….Ron

I was expecting a package containing girl scout cookies (tracking number 61290980636126033802)I paid almost $19 in shipping and was always under the impression that FedEx was the carrier based on the tracking info. After many days without knowing what happened to my package, I tracked the shipment and first read a message stating that it was delayed and days later the comments stated "delivery exception". I never received a slip informing me that they attempted a delivery or what I could do reschedule a delivery nor was I informed that the post office was the carrier that was going to deliver my package. My neighborhood post office has horrible customer service with long lines and understaffed. My husband went yesterday evening 02/25/19 to claim my package and had to leave after an hour due to the long line. I went to the post office this morning, made it to work 15 minutes late and was informed that my package is being sent back to the merchant. I am making a complaint against FedEx because my tracking number is from FedEx and regardless of the collaboration that they have with the post office, they are also responsible. I am going to proceed by making a complaint against the post office as well. Thank you

I received an email for tracking number 785573453458 stating that delivery was scheduled for Monday, February 25th. On Saturday (Feb. 23rd), I received a phone call that delivery was being attempted. As I was not home, I asked for delivery on Monday, February 25th as originally scheduled. On Feb. 25th, I received an email stating that the package was undeliverable because "recipient location security delay". My condo complex does not have a day-time security guard, and there is an intercom that the driver could have used to call me. No such attempt was made. Additionally, my cell phone number is attached to the order, and no call was made. I was home all morning prior to receiving this email, so there was no excuse for a failed delivery.

This is now the second time I have had this issue for packages requiring an adult signature. This level of customer service is unacceptable, and I still have not received a FedEx response for my previous complaint. If I could rate service as a 0 star, I would have.

Fedex is disorganized and makes customers go through unnecessary hoops to get deliveries. I was sent a delivery without an apartment number. I called the sender and he called customer service to provide the apartment number. The apartment number was never added to the address. I received text messages telling me the delivery would take place last Friday (2/22). As I have had issues before with fedex, I called customer service to confirm. The person I spoke to said the package would not arrive on Friday, that it was till in the midwest. He said it would arrive Monday (2/25). He confirmed that customer service had received a request from the sender to add the apartment number to the address. But they had not followed through. At 5 am on Saturday (2/26), I received a text that the item would be delivered that day. Then I got a text that there were problems with the address so they did not deliver. I called customer service, and they confirmed that the sender had requested to change the address to include my apartment number, but that information was never given to the delivery people. I made arrangements to be home on Monday, but now the delivery will not come until Tuesday. I received conflicting information about when the delivery would be made, and the people I spoke to were not helpful. In fact, they provided incorrect information. The worst part of this is that no one takes responsibility for the mistakes, and they act as if it is the customer's fault. They also keep passing the buck. I was told it was not the responsibility of the people in the office where they receive and send out packages, it was the customer service people's fault. I was also told that fedex came to my building to deliver on Saturday (2/26), but that because the address did not have an apartment number, they could not deliver. However, my name is on the delivery notice, and the people who delivered should have tried the intercom so that they could identify where the package should have gone. They did not do that. Terrible customer service.

Dear Sir or Madam,
On Feb 14, 2019 my package was due at my home at 105 Lakeside Court, Pomona Park, Florida 32181. Feb 15 a woman,I didn't know, came with my package, she lived 1/4 mile away on Lakeside Boulevard, Pomona Park, FL 32181.
My issue with this package is that in a matter of a few weeks I will be delivered a time sensitive medication ($5,000 per 1 injectable) and it cannot wait 24 hours to get to me.
To say the least, I was irritate knowing that this is an issue.
Do I need UPS to deliver it to me? Please let me know now prior to any more neglectful deliveries.
Respectfully,
Kellie J. Randolph.

drop box in snow did not ring bell box all wet cancelled second delivery comming they would not hold item at there shop for me to pick up said they had to try to deliver than take it back to shop and after two days i can pick it up.i told them to send it back

Shipment did not arrive on time. Was told complete lies by Fed Ex customer service and supervisors. Once I spoke with a manager at the terminal, he verified that what all I had been told was lies about re-delivery and hours of operation and when my package would re-deliver

On two different occasions my parcels were left leaning on my fence about 250 feet from the front of my house. The place both parcels were left was 3 feet from an open gate on a dirt road frequented by foot traffic. A lot of children pass by on their way to and from the school bus stop. The first parcel had a rifle scope in it. The second had a gun inside. It was a black powder revolver with a "start up" kit from Cabelas. when I looked up the tracking numbers, both said " left by front door" I am glad I picked up both packages instead of some child. Tracking number from Cabelas: 4732 4986 3308. Date 06/02/2019 I will send pictures if you like.

John Bass

Trackng DT 728842359662 to be delivered to 482 Front St Apt 2G Hempstead, NY 11550 . The person was at home waiting. The driver did not go to the apartment and ring the door bell and deliver the package as expected
They just left an attempted delivery notice. This is lousy service !!

I ordered a cell phone last week and received a text on 2/5/19 that someone needed to be home to sign for it. The scheduled delivery date was 2/6/19. I stayed at home all day long waiting and the delivery never arrived. When I tracked the package this morning 2/7 it showed it as having been delivered and signed for on 2/6. It was signed for by a J Gibson. I asked around and found out he lived up the road from me at 920 Crooked Creek Rd. My address is 924 Crooked Creek Rd. and is very clearly marked on my mailbox, the wooden mail box Post, and again on the green sign for emergency services. My neighbor at 920 has no markings on his mailbox and a locked gate in front of his driveway.
It was to be signed for by me personally per the instructions yet the driver let Mr. Gibson, who is blind sign for it (with a dot) and had him spell out his name so the driver could key it in. The Gibson's told me when I picked up my package that it was the second time in under a month that the same driver delivered someone else's package to their house by mistake and that the first package had been a mattress which was very heavy and they had to haul it to the man it was for several houses down.
My tracking # is 652024375666545

The snow blower that was delivered to my home was thrown over the fence.
I had received one notice on my door stating that another attempt to deliver
would be made. This was on February 4, 2019. When I returned home that
afternoon, there was the box thrown over my fence. My fence is 6 feet, there-
fore the blower had to made a hard fall.
I had planned to pick up the blower if another attempt was made. I had also
arranged to have someone home on the 4th in case, I wasn't home.
I feel that the driver was irresponsible, inconsiderate of my package, and un-
professional, by throwing a large box clearly identified as a snowblower.

Driver on vehicle 8617 at about 9:20 am on 2/4/19 on Neelytown road , went throught the red light almost causing an accident. Several cars and trucks had to stop quiclkly. When the horn was honked the driver gave everyone the finger. Driver was african america with dread locks.

Item was crushed and severely damaged. Box was burst open on one end and then patched with pieces of cardboard from a different box. Then the entire carton was shrink wrapped with shipping labels placed outside of plastic. This was on obvious attempt to conceal shipping damage. I have detailed photos documenting everything. This was a very specific type of bicycle ordered from Amazon that was on sale. They no longer stock the exact item and I ordered a replacement at $34 greater in price. I have all receipts and tracking info. I would like to see the employees responsible reprimanded and punished iin an appropriate fashion for this very unprofessional behavior. I would also appreciate being reimbursed for the price difference on the replacement item. Please contact me by email or telephone 520-843-0047 to resolve this matter. Typed from my tablet, but can send photos by email if you supply the address.

I ordered an item from California. Fedex tracking sent me emails indicating it would be delivered on a specific day. It wasn't delivered. I received 8 emails stating delivery would occur on each of the next 3 days. It wasn't delivered. The email yesterday stated it was on the truck out for delivery. It wasn't delivered. I called the 800 number and opened a tracking case. The customer service person told me the local Fedex people did not know what was the deal with the driver and she stated she would call me the next morning to find out what happened. I did not get a call. I called 800 number again and got passed around. Customer service person stated they would call the local fedex office for delivery time but then claimed he had a phone issue and cut me off. I called back and customer service would not call the local fedex. She stated that the other customer service people put notes in the case file but do not identify themselves. Finally was put through to the local Fedex office and the person stated she did not know the route of the driver, did not have a route sheet but would try to contact the driver to find out delivery time and would call me back. Still waiting. Called a different number listed on a complaint forum. "Bud" stated the case had been elevated for special scrutiny. I explained that the local fedex person could not contact the driver and did not have route sheet so how could anyone be doing special scrutiny. These people don't give a rip about actually performing the service after they take your payment. Plus they have no problem with lying or being deceitful just to put you off. I will do everything in my power to avoid ever using this service again. At least UPS is honest about their delivery times. I would rate a 0 if it was allowed. Absolutely a horrible bunch of oxygen thieves.

I have received two very important envelopes this week . One had a check in it for $3000.00 dollars that I was not expecting to come by Fed ex . The other one came another day with very important medical information .It said , urgent open immediately . The Fed ex driver left them on my deck . He did not knock . I emailed Fed ex about the first one . They called and said , it would be addressed , if it was it didn't help any . He did it again . What if I was not home ? It was windy . It would have blown away . This happened on Jan 22 and Jan 25 . Are they supposed to leave a card in my mail box if I am not home and tell me where to pick it up ? This can not keep happening . Please inform me on this . Thank You , Geneva Lineberry 84 Ensley St Sylva , NC 28779 828 586 6165

delivery driver was rude and unprofessional my dog scared her. Actually I think they scared each other.. she was rude to me and wouldn't leave my driveway after the 3rd time I asked her to leave in a not so nice way she shut her door got in driver seat and just waved at me. We had a delivery that was suppost to come on Saturday and was told she tried to deliver it but Dog was in yard. Dog was not in yard. My husband and our Dog were not even home. so she lied my husband call this time and complained and is suppost to be delivered Monday now. but tracking is now saying Tuesday. It is stuff that I need.. I filed a complaint and sent several Emails for the first incident and have heard nothing. She the delivery person told me she didn't care if I called. now I no why she didn't care because she knew nothing would be done. case # 1231811163 most recent tracking # 480184550583
Vickie Benson
9348 Carey Road
Berlin, MD 21811
vickie9348@yahoo.com

Your driver was making a delivery at 1509 Easton Road, Warrington, PA today Saturday at approx. 12:50pm. The driveway he was trying to enter was shared by 3 neighbors (myself included). There was a hole in front of my mailbox and I was trying to fill it in with 4 bags of stone. I told him he had to wait a minute. I was almost done and he spend off and yelled Go fuck yourself and gave me the middle finger. He later returned about 30 mins later and mad e the delivery to my neighbor. If he would have just gave me another 30 seconds I would have been done. However...its NOT acceptable of what he said and did to me. I expect you to handle this professionally.
His FED EX truck license plate was PA ZLT8728

I paid for one day shipping, received confirmation that delvery would be the next day. I took of work early which cost me money. Only to receive another shipping update that i would not received till the next day. I would like reimbursement of the extra shipping for one day delivery as per your website. tracking number i s 784828162383 . thank you Derek Kolins

I have waited for 4 days for a package to be delivered was at home because I was told the package would be delivered on that day. I gave instructions for the driver to come to the back gate because I live in an apartment. The first 2 times they disregarded my instructions and came to the front gate and left a note. I was here all day waiting and found the note when I checked the mail. The next time I talked to customer service I told them I would not be home on Thrusday and asked them to bring it Friday and I would make sure I was here to receive it. Customer Service said the delivery would be made at 12:30pm. It's 3pm and they never showed so I called again and the woman told me after all this the package would not be delivered today and they would bring it tomorrow, the same thing I've heard for 4 days now. Customer Service Is of no use what so ever they have no ideal what their contractors are doing and no control to give out information on anything. Either the customer service isn't able to write down simple instructions or the drivers can't read. I give them the lowest rate possible and would never recommend anyone to use them for anything! I will spread the word about that if anyone but me doesn't already no it!

Hi. I would like to know why FedEx thinks its ok to trespass on my property and leave deliveries at the back of my house? We use the front door.

Fed Ex ground shipping ,,,,, a package was picked up by Fed ex ,,, on 20 Dec ,,in Oak Park , Wi ,,, it made it to Berlin, Wi, and there it sat for 6 days ,,, when it FINALLY did start moving again ,,, it made to Phoenix , Az on 31 Dec ,,, it is now the evening of 2 January ,, and tracking shows it still sitting in Phoenix ,,,, the estimated delivery date was Monday the 31st ,,,,,, Packages normally arrive prior the Estimated dates ,,, but it sure seems like your people are dropping the ball on this one ,,,,,, there is no excuse for this package to sit in 2 different locations for the times given ,,,, Maybe Fed Ex needs to clean house at middle level management if these people are not doing their jobs to ensure those below them ,, do theirs ,,,,, this little experience has bought Fed Ex a lot of bad PR

Today a Fed Ex driver left a package sitting OUTSIDE my garage. The garage doors were closed. By the time I found the package it was pouring down rain and package was soaked. It would have taken approximately 20 steps (and a little common sense) to put the package safely on the front porch. That way if it rained there wouldn't have a problem. And how did they even know how long before the package would be found??? Guess it's asking too much to expect decent service from them.

Ref Autopartwarehouse order 1000541683 of june 12th 2018 tracking no S29-V94C77G52J38N235. To be delivered in Choma, Zambia. The parcel did not arrive. There is no interest what so ever at your Choma office to trace what happened. I have sent e-mail to customer service and received reply that complaint was received ticket id: 4820DC1A6-48A75327.
Fedex tracking no did not respond and did not give any information. Numerous e-mails to fedex was not answered.
complaint has been taken to fedex HQ in Lusaka, Zambia and since no response.
I need your advice on how to take this issue to seek refund of SEK 1,146.03.
The answer to rate experience with fedex is no star at all.
It is utterly disinterest in customer and like meeting a dead end in this case.
I sincerely hope you will take interest in this case....
Yours Sincerely
Arnfinn Solli

I handed 5 packages to a Fed Ex driver on Dec 20, the Thursday before Christmas. Three of them were to be delivered Monday, the 24th, in time for Christmas. The other two packages were to arrive later, which was OK under the circumstances. The driver assured me he could take all the packages and they would be delivered in time.

It's now Wednesday night, the 26th, and supposedly the Monday packages will be delivered tomorrow. One of the packages was sent to a vacation address, but the recipient is now home, so I don't know what will happen to it. I asked FedEx to change the delivery address, but they said that was only possible if I created a full account with them SO THEY COULD CHARGE ME MORE FOR THEIR FAILING TO DELIVER ON TIME!

FedEx claims that their two different companies, and my 2 day delivery was not received by the Express division until Monday, the 24. Why should it take 4 days for an inter-company transfer to occur? If it takes that long, then the FedEx driver should have refused to accept the packages, knowing they would not be delivered on time. Pretending to be different companies but accepting the packages of the other means their not. FedEx continues to pretend to Wall Street to be one company, yet cheats its customers by acting as two when convenient.

The two day delivery now takes a week, yet Fed Ex says it can't issue a refund until after the delivery has occurred. Plus, even though the truck said FedEx, and the employee's jacket said FedEx, they claim it's not FedEx Express.

Thanks FedEx for taking a week for a 2 day delivery making numerous Christmas presents late, but still charging a fortune for their failure

Package was to be delivered on 12/18/2018. We live near Portland Oregon, and it is coming from California.... Today is 12/21. Info below. Still says the label was created. I want to know when it will be here. It is a gift for Christmas. I would like an email explaining when my package will be delivered. Also, your drivers are leaving packages alongside the mail box on the road. This is not safe! We live out in the country, and packages should be left up the driveway by the gate. All other companies that make deliveries can figure this out. Just a little common sense would go a long way to making package deliveries safer. Too many porch pirates all over.

Shipment Facts
Tracking number 473540397770
Shipment ID 473540397770
Reference 4783456367372
Anticipated ship date 12/10/2018
Scheduled delivery Pending
Service type FedEx Ground

I keep getting my boxes left in my driveway instead of on my porch as the label states.
This is about the 10th time this year. The last delivery was on 12-20-18. Tracking numbers 441984966349 & 441984966290
I call the local office in Sikeston Mo. every time. On 12-20-18 I asked them to come back the next day and put it on
my porch as I cannot lift them any more. (cat litter) I don't know if that will happen. I have been having to pay someone just to take 2 boxes
up the few steps to my porch. What else can be done as this keeps happening?

784329601296 I’ve been waiting on this package for a week. It was said to arrive fri thw 14 then the 15 now there is no known date. I do understand these things happen. Although this was a Xmas gift that cannot be re bought and made In time. My biggest problem is I’ve called 3 times. And each time receive a different answer and place it was at and then told it was lost. Such poor service 2703145105 Heather Raymer. Thank you

If you can avoid it DO NOT SHIP fed x. They are not customer orientated. After communicating with customer svc at the local terminal to leave my package at a fed x location an assurance from customer svc. I received another door tag the next day. I call in again the same situation happens again. fed x is going the way of the u s post office. They are not customer orientated. There are too many obstacles to receiving a package if you work from 8 to 5.

I have been promised a date for package delivery via text message and by customer service representatives for December 8th 12th 13th 14th and today December 15, 2018. I am highly disappointed and very dissatisfied with FedEx. I feel as though the customer service representatives I’ve spoken with are very disingenuous.

On two different occasions this week, your FedEx driver left large packages at our home address in error. The correct address of the delivery should be 21 Ponca Trail, 63122. We are senior citizens and do not need to be lugging large parcels a half block up the street to the address that your driver should see. Both our house and the neighbors house have address numbers clearly displayed for your driver to see if they take the time to look.
That is really all that I have to say to describe this situation but would like it resolved as soon as possible to everyone's satisfaction. Thank you for your attention to this matter.

There is a driver that delivers in my area and he drives very dangerously. He drives way above the
speed limit within the city limits. He does not stop for stop signs. He runs red lights. He speeds in
parking lots. He also pulls out in front of other vehicles when exiting parking lots. On December 10,
2018, when I spoke to him about his driving, he threatened to do me bodily harm. He also used some
highly profane speech. I felt highly threatened and felt I had to hurry away for my safety. I was not
able to get any information off the vehicle he was driving and the law enforcement in this town does
nothing to help. I would pray you higher people that don't threaten the life of 73 year old disabled
seniors.

Lawrence Engel (lreny@aol.com)
To:executiveservoces Details
Recently I had to return a broken heater back to the manufacturer. They sent me a prepaid label. I boxed the item, wrapped the box and taped all the corners and top and bottom. I took the package to the nearest fedex place and that was The Shipping Place, 3979 Albany Post Road, Hyde Park, NY. Once there the owner instructed his employee to remove all the wrapping paper on my package. I asked why and he said the wrapping paper would be destroyed in shipping and my heater damaged. I left his business and went to Camelot Print and Copy Center in Poughkeepsie. They accepted the wrapped package with a thank you and would you like a printed receipt. The tracking number is 773719212490. I can only think the Shipping Place wasn't happy I had a prepaid label and they were not going to make any money off the exchange. They surely don't represent your company in a positive way. Sincerely, Larry Engel Lreny@aol.com

I ordered a swing set online to be shipped to a local Walmart store. In tracking the package I saw where it was shipped to Birmingham from Texas. It has left the Birmingham FedEx terminal at least 4 times only to show back up in Birmingham four hours later. Twice I have called FedEx to try and track it down with a real person and could not be given any answers, they hung the phone up on me.Today I finally got through to a tracking agent, Sheila, who tracked the package to a truck scheduled to be at the Dothan terminal tonight. I asked Sheila to please call the Dothan terminal and ask them to be sure the package got off the truck and delivered to WalMart North. Will this happen? We shall see.

I rate you a big O. I have not got a package delivered to my house and your office will not help get my packages to the right house. the fedex express drive has NO problem finding my house. The first package he helped find. POOR SERVICE. YOU NEED TO MAKE PEOPLE SIGN BECAUSE YOUR INCAPABLE DELIVERY PERSONNEL LEAVE PACKAGES WHERE EVER.

I have had my dog's food shipped to our house for over 3 years, using 2 different sources. During this time, the shipments have been TWICE left on top of a row of mailboxes for our small community, even though clearly marked 'MUST DELIVER TO DOOR'. Last month, my delivery was mis-delivered next door; our houses are ALL 911 compliant and the LARGE numbers are found on the sides of our houses.

I have been waiting for this delivery since yesterday, when the delivery information said that it would be delivered yesterday by close of business. It did not arrive. Today, the same link to the delivery information said that it would be delivered by close of business today, and still said the same thing when I looked again after receiving the text from a neighbor.

If a neighbor had not texted me to tell me that I had a package down at the mailboxes (located 1/4 mi from my house) I would not have known that my package had even arrived! Before driving down to the mailboxes, I checked, and the delivery status was the same as it has been all day - awaiting delivery.

There are 3 houses down here, and ALL of us receive packages from both Fed Ex and UPS. One of those trucks is down here at least once a week. There is NO excuse for not making the drive down here to deliver, when this is the case. We show up on ALL the electronic systems, as does the lane that goes back here. Today our temperature outside is about 20 degrees, and I had to ask the neighbor who lives by the mailboxes to help take it down OFF the mailboxes and put it in my car for me. I am 68 years old and do not have these deliveries on a whim, but for MY convenience!

As it is right now, I will be receiving packages every 3 months from Express Scripts (a requirement for my TriCare prescriptions) and am concerned that I won't receive them in a timely manner IF Fed Ex is the delivery service.

I am going to call Fromm Family Dog Foods and request that the delivery service be switched to UPS, even if I must pay extra, because I will NOT tolerate this kind of service from Fed Ex in the future. This is absolutely ridiculous. Either your drivers don't have sense enough to read house numbers to get delivery correct, or their time is so short they cannot drive an additional 1/4 of a mile to delivery properly.

UNACCEPTABLE!

On Dec. 1st the driver delivered my parcel to the wrong location, and documented he delivered it to my address. The location he delivered my parcel to called me and informed of its location including address and phone number. I called Fedex and informed them of this delivery error, filed a claim and requested that they pick up my parcel from the wrong location and deliver it to me. The apologized for the error and promised to retrieve and deliver my parcel. I have been calling daily and told each time they would have the driver retrieve and deliver my parcel to my address. It is 8 days later and I have not gotten my parcel yet with them promising each day they are going to get it. My parcel is being held at the wrong locations parcel holding error awaiting their pickup.Fedex has the the address and phone number of my parcel location. Why won t they bring me my parcel when they don't have track it down to find.it ? This has been a very bad experience with Fedex., 8 days and counting is a bit much.. I m at the end of my rope with frustration and the run around nonsense.

Reference is made to two packages delivered by Fed X one today and one the end of last week.

iZ16714F0396291048 This package was found by a man walking his dog near the end of my long driveway. The package was thrown on the ground not even close to my home. It was in a plastic bag.

1904872066 This package was thrown on the ground by my mailbox which is at the end of my long driveway. The box was wet.

Please have your driver stop at my home and explain to me why it was not delivered to my home. Is this proper procedure for FedX. This has never happened before.

As I am handicapped and at home all day/every day, I ensure to include the message "PLEASE LEAVE ALL PACKAGES AT FRONT DOOR" in my address on shipping labels. However, FEDEX drivers are not following this request. Just recently, an Amazon package which was slated to be received on 12/6/2018 actually arrived on 11/30/2018. This would not have been a problem if, in fact, I had discovered the package on that day. Instead, package was not discovered until 12/2/2018, sitting on my "patio" which is located on the back of my condo. Another mystery is how did Delivery Rep get package onto patio as there is a high fence around the patio and door of fence is kept lock? Was package dropped or thrown over the fence onto the patio located in the back whereas it is clearly stated within the shipping address to "PLEASE LEAVE ALL PACKAGES AT FRONT DOOR" Package not was discovered until 2 days after it's actual delivery (12/2/2018). Another annoyance is that it rained during those days, so package sat in rainy weather during that timeframe. This is the second time I have experienced this issue with packages being left on the patio in the rain before being discovered even though it is clearly stated within shipping address to "PLEASE LEAVE ALL PACKAGES AT FRONT DOOR". My mailbox is located at my front door which is why request is made to leave packages at front door so they can be seen and retrieved when I go to the front door each day to get my mail. I have also experienced other occasions when packages were thrown or dropped over the fence onto the patio and not discovered for several days, As previously stated, I am handicapped and do not spend a lot of time on the patio, thus why the request is included within the shipping address. Is it more practical to throw, pitch or drop merchandise over a fence rather than honor a customer's request to leave merchandise at front door? Received package is being returned to seller unopened as I am not confident item was not damaged if it had been dropped, pitched, or thrown over the fence or suffered water damage from sitting in the rain for two days. If you would like to see label, Tracking #278616925737700. My next move is to post a sign onto the fence's gate stating "DO NOT DROP, PITCH OR THROW PACKAGES OVER FENCE. IT IS MOST APPRECIATED BY RESIDENT IF ALL PACKAGES ARE LEFT AT FRONT DOOR" Do you think this might work?

D. Concepcion

Paid for 2 day shipping. Five days later I had to drive an hour away to get my package because they were “too busy” to deliver it!!! Why charge when you can’t deliver, Fedex?! Oh and it took 2 days for of me constantly calling before they would even verify where my package was!!! Stay away from Fedex!!! This isn’t the first time I’ve had problems with them. A couple of years ago I watched a fedex guy put my package in a bag, twirl it around and toss it into my yard!!! Guess he was too lazy to walk to the door! Worst delivery service ever!!!!!

So for the third week In a row my package didn’t deliver on time so I called today to figure out when it was going to arrive and had the pleased of waiting on hold for a representative for 68 minutes. You would think after all these years, Fed Ex would figure out how to do a good job. Fed Ex SUCKS!

First my package was to be delivered on 11/28/2018 23 miles away the it was to be today YOU CHANGES DATE and you idiots shipped it across the entire state of Florida to come back to where it was shipped from in Fort Myers and said it would be delivered today now you making it for tomorrow making it to late ~!! I paid 29.67? again I lied to to have it delivered nest day and you shipper across the Florida Pompono Beach FLORIDA 100= miles away ?? I SO DISQUESTED I PAID YOU TO ABUSE ME THE DELIVERY WAS 23 MILES AWAY.. I SURELY NOW WILL POST WHAT YOU DID TO THE SHIPPER AND THE CUSTOMER 81 YEARS OLD.~~~~THE OLD WIDOW OF MILITARY USA ARMY YOU HAVE REALLY DISQUESTED ME WITH YOUR LIES AND BEING REFUSED TO. my package did not need A VACATION BUT YOU FAUCILTY IN FORT MYERS FLORIDA NEEDS TO BE TRAINED IN HOW TO HANDLE PACKAGES CAUSE THEY ARE THE STUPIST PEOPLE IN FEDEX I HAVE EVER SEEN I GUARNETEE YOU UBER WILL BE PAID TO DELIVER FROM NOW ON. I CANNOT BELIEVE I AM NOT ALLOWED TO TALK TO COPRATE WHEN I WAS TOLD TO CALL BACK AND THEY WOULD TRANFER ME.
TRACKING NUMBER 7840 2493 0327 PLEASE DO NOT SEND ACROSS STATE OF FLORIDA AGAIN LIKE IDIOTS

fedex driver dosent deliver packages to my address drops them off 3 miles away for me to pick up ,when i told him i wanted my packages delivered to my address ,that the shipping was paid for ,he said it was free shipping, if i wanted it delivered to my address it would take 3 or 4 more days,lousy service ups delivers no problems if they dont want to do their JOB get someone who will.

Driver claims to have tried to deliver a package on 11/ 27/2018 at 2:30 pm, package number 7737 5464 1754, to our location and either lied or was lost. We are a business that is open 8:30 am to 5:30 pm.

package was delivered at 7:49 pm ( night time dark)112718. delivery person did not knock or ring doorbell I have 2 doorbells a ring and regular. package states this end up of course it was down have not open the box yet. upright freezer ($200.00+) this is the second time I've had a item delivered at dead night of value kitchen isle $500.00 where it was dumped by my gate in driveway no doorbell or knock on door that's why the PORCH PIRATES are so successful, all images were captured on ring doorbell.

I live at 10205 Frank Tippett Rd and within the last few visits the driver has either placed the item some where as if it is Easter Sunday. I have to walk around the entire house. They just don't care where it is placed customer service is lacking. The driveway takes them right to the garage door but its only left there 5% of the time and then their is a front door it may make it there 5% of the time also.

It seems to make it more often at the beginning of my 800 ft driveway by the mail box where anyone walking by can simply take it. (NOTE)* PACKAGE TRK# 4727 2238 5012 was delivered at the mail box today. This is not where it should be delivered.

NOW the usual I have two back doors to the home and instead of it making it to the First location which is inside a gated area with two dogs on occasion, still not noticing the property is posted at the entry watch dogs. It makes it to the SECOND BACK DOOR where two riding lawn mowers obstruct the path. The driver still manages to climb over them both and place a package there 95% of the time. Why you may ask you may have to ask the driver why place a package where two lawn mowers obstructed the view of the package to the customer. While the
back yard house dogs on occasion.

I have caught almost ever driver when I am home ripping up the grass with all the gravel watching the big wheels roll by them as support. Please have Fedex drivers apply themselves when returning to work with customer service, just because you don't see anyone doesn't mean big brother is not watching. There is plenty of room to turn a FedEx box truck around.

Thank you

FEDEX Tracking Number 460299076377
On Saturday November 24, 2018 at about 10:30AM we received a text message that our package identified by this tracking number had been delivered. As my wife and I had been home all morning, we knew it was not delivered. I checked around our home to make sure and found no package. Around 11:00AM I contacted Jim at the FEDEX 800 number to report the delivery error. He took our information and said we would be contacted be the local hub. A little after noon I received a call from Mary Ellis at the Hagerstown, MD FEDEX Hub. She took our information and explanation of consistent delivery problems involving FEDEX. She said she would instruct the driver to retrieve the package and deliver it to the proper address. At about 7:00PM we received a call from our next door neighbor saying that he found a package on his porch address to us. Upon checking our security cameras, the driver, at about 10:15AM, stopped up the street from our house and delivered our package to the neighbor’s house.
The reason for this written complaint submitted on Monday November 26, 2018 is as follows:
The delivery error was reported shortly after text notification.
Management at FEDEX said they would correct the error.
The driver made no effort to retrieve the package as instructed.
Management never followed up with the driver or customer to check status.
As far as FEDEX management knows to date, we have never received the delivery and no effort has been made to find out. It is apparent that management at the facility has no authority and the drivers are oblivious the management direction.

Our only recourse is to continue to request any shipping carrier EXCEPT FEDEX on all of our shipping needs. This is the third complaint submitted with NO IMPROVEMENT IN ACCOUNTABILITY!

I have filed multiple complaints with FedEx about their driver (Johnny) continuously to ring my doorbell to gain access to the building even when there are no deliveries for me.

I talked with his manager moments ago and she said that FedEx driver (Johnny) was told by the "building management:" “if he could gain access into the building simply leave packages.” All though reasonable---Well, FedEx driver (Johnny) rings my doorbell constantly even when there are no deliveries for me to gain access into the building as a means to drop off packages for other residents.

For two years, I have told the driver (Johnny) to stop! Yet my requests have been disregarded.

On November 15, 2018, at 4:17 pm, following yet another ring of my doorbell, I made my last attempt to talk to driver Johnny about ringing my doorbell; surprisingly, he was argumentative saying that I get a lot of packages. Well, that might be true, nevertheless, what I receive, when, or from whom is none of his business nor do I appreciate driver Johnny disregarding my request “to not to ring my doorbell when there are no packages, in particular for me.” The delivery on November 15, 2018, was for another unit.

On November 21, 3:23 pm, driver Johnny refused to deliver my package saying on a door tag; in short, not home for delivery etc. Of course, I was here all day anticipating my delivery. Seemingly, he did not ring my bell door. Following the text notification, I checked to ensure that both (front and back) doorbells were working correctly and they were. So accordingly, I filed yet another complaint with FedEx. FedEx management ensured me that driver Johnny would stop ringing my doorbell when there are no packages for me. I got my package on November 23.

Today, anticipating another delivery from FedEx driver Johnny used me as a conduit to gain access into the building. This time he had a parcel for me and another resident who "wasn't home."

Please know that I don’t wish to be used as a conduit for building access from FedEx delivery carriers when there are no parcels for me.

In addition, please know that I don't believe that driver Johnny was told to ring all residents’ doorbells to gain access to the building to leave parcels when a delivery is slated for someone other than the resident of the doorbell rung.

Finally, I believe that my "request statement(s)" are reasonable.