Contact Fingerhut Corporate

I have been a customer of Fingerhut for about 6 years I had never been late I always pay my account off early recently Fingerhut allow someone else to place an order on my account when I contact customer service about the charge since then item was returned they wanted to charge me a restock fee that I never authorize anyone to use my acct to place that order. After talking to an agent I I end up only have to pay the balance of $15 which I was not notified so they decided to report that I was late with a $15 balance to the credit bureau what cause my score to drop I was Furious so I am but I put a dispute in what the credit bureau I'm waiting on the results now but I will no longer be a Fingerhut customer

In October 10 2018 I received my Samsung Blu-ray player we were told you have 30 days for inspection if anything is wrong send it back. The Blu-ray player would Not play new movies and would skip and shut off. We called Customer service explained what happened we sent the blue-ray player by US postal service Fingerhut received the Blu-ray on November 7th 2018.They would credit my account, I was told to pay 34.99 through Customer service also pay 5.00 for payment by phone that was all I needed to pay, on November 14 2018, Then I get phone calls for nonpayment and late fees I have this information recorded on my phone every phone call. I have been informed someone from management will adjust my account I am tired of being LIED to over this situation !!!!!!! Now it's March 31, 2019 four months later nothing has changed I cannot make a payment by phone I have to make the payment with Customer service on the phone instead of paying regular with bill matrix. I so UPSET with Fingerhut Corporation I will Never purchase NOTHING EVER. That is what you get for being a excellent Customer.... I always paid my bill before my payment was due. Thank you for this BAD experience. That shows how much you care for your CUSTOMERS....... Laurie and Christopher Davis

I ordered 2 items for Christmas. I get paid on the 3rd of each month. I kept making double payments and you still reported that I was late and had the nerve to charge me a 14 dollar late charge. I can never talk to anyone on the phone because you hire nothing but orientials that can't even speak English. I am beyond frustrated with your company. I paid off my account in LESS than 3 months. How dare you accuse me of paying late. I demand an apology.

I know I am part of the fresh start payment, over the last few months I have paid more than my monthly payment, I got sick a few weeks ago and did not have the money to pay before my payment was due in march, my payday is 3 days after my march payment was due, I tried explain about my payday when I called on march 4, also I begged and pleaded to borrow money from a family member and tried to go ahead and make the payment only to be told my card was expired even though the expiration date on the card is 08/2023 so the payment did not go through so I have to wait till the 8th of march and now I'm being told I have to start all over again on the fresh start program, no credit to me on the fact that I had been paying more than the min payment due each month. I did not plan on getting sick but did do my due diligence on trying to communicate with fingerhut, some of us are trying really hard to build our credit and apparently nothing was notated that I called on the 4th of march!! Customer service reps do not listen when i tried to speak. I am a customer service agent myself and am not pleased with the service i received!!!! And trying to submit this I'm told my email of vdoran72@gmail.com is invalid so I'm having to use an alternate eMil!!

Keeps calling me every day threatening me that their going to cancel my account

I ordered two bracelets from Fingerhut. When UPS delivered my package only one bracelet was inside the package (I work from home so I was able to get the package). However, when I called Fingerhut and inquired on my order, I was advised to complete an affidavit form. The case was supposed to be investigated. I received an email back from the investigation department advising the case was closed and I need to submit a report with my police department if I disagree with the findings. The investigate was verifying that the package was delivered by UPS. Duh, I told the representative I've received the package (SMH). So much for an investigation. However, in the meantime, my account still reflect the item I didn't receive.

There is a lot wrong with this situation.
1. I didn't get what I ordered
2. I'm being charged for an item that I did not receive
3. The burden of responsibility is on me and not Fingerhut
4. The package was not insured per UPS
5. No one at Fingerhut took ownership and offer to file a claim with UPS
6. Called to speak with a supervisor and was sent to this dummy line to leave a message (hoax)
7. Not one representative offered to 'take the customer out of the middle."
8. I became the victim and not the customer

I need the following to happen:
1. replace item not received
2. If unable to replace the item, remove charge from my account

Failure to take one of the above actions will lead me to believe that fraudulent activity is going on within Fingerhut. Resulting in me filing a fraudulent claim with the Better Business Bureau.

In November 2018 my bill showed minimum payment for 59.99...my payment has always been 29.99...
It was due to some insurance i signed up for, which was supposed to been free for a year, i had only been signed up for around 4 to 5 months...
Im on Dissability and couldn't pay the 59.99 so i paid 30.00 like always and told them to cancel that insurance. ..
My December bill was 89.98, the gentlemen i spoke with said he would knock off the late charges for me, so my payment was 59.99, and that was paid on 12/10/18. He stated my next payment would be on1/20/18 and i was all caught up....
Then i received another bill stating another payment was due on 12/20/18 AGAIN...
I have been fingerhut for many years and have good credit there, and I've spent alot of money there..but I believe i was treated unfairly....i would like for this to be fixed, if not you have lost my business and thats unfortunate...

Talked to two different service rep today I got two different answers on my account. My payment changed from last month and different amonuts I owe. Asked to talk to a supervisor but of course to busy. I get that???? Asked to have my account info emailed to me do I can review it. But as of three hours still no response from anyone. Need some help here . Thanks

I am submitting this complaint because I placed an order on October 23, 2018 for some earbuds. I had intended to order the earbuds along with a $350 scanner but the scanner was unavailable so I could only order the earbuds. I was told that the order would go out on November 2 so I was constantly checking my mail awaiting my order. I decided to phone Fingerhut to check on the order and was informed that my account was CLOSED BECAUSE THE ORDER WAS NOT AVAILABLE which is not my fault. I did not wish to lose my account with Fingerhut and do not understand the reason that my account was IMMEDIATELY CLOSED being that I showed interest in KEEPING ACCOUNT OPEN. I feel that my account was WRONGFULLY CLOSED and I was not afforded the opportunity to order a replacement item before you closed my account.

I spoke to a representative named Anne who was totally difficult to communicate with as well as a person by the name of Elle who was very rude and hung up on me, totally unacceptable. I then spoke with Mary who informed me that I would have to reapply in order to place another order or pay cash which I am not willing to do because I should have been able to order another item in place of the item that was not available.

So I would like to be given the opportunity to order a replacement item with my Fingerhut account... not reapply.

Also, the person that took the order failed to change my phone number and my old number is still on the account. I NEVER RECEIVED NOTIFICATION that my account was closed so I feel that my account was closed unfairly.

Thank you
Yvonne Phillips

account 3600793177

520-336-6569
p

I placed a order on oct 28 paid extra shipping to get the item faster for a gift item never came i called they said they would credit the shipping and get my item sent still no item called back was told the same thing never got item called again told please let me help you give me 2 days you will get your item guess what no item called again asked to talk to a suoervisor was told will straten my order out give 2 days still no item its weeks later and you are still showing the item in stock no one wants to here about my missing item. The gift i was giving i looked like a fool because it never came at this point cancle my order refund my money and i will never order again. I am putting in a call to the better business bure. Very dissatisified with your customer service i was a good customer your loss .

I have called for assistance regarding my new computer 1st time last night 09/06/18 and I was told to call back today, I called 9 times today 09/07/18 and I was hung up on twice. The last person I spoke with said I was calling Manilla and I will have to call back again. I have never had such poor service, never again will I use Fingerhut. I wish I could un-high-lite the 1st star, they are not deserving of a star.

Im on the fresh start program..I have been diagnose with lymphoma cancer.ice been in and out of tge hospital ..Needless to say im behind on my pmrs. I received a letter from you guys saying is if I pay the 108.00 I would be back in good standing..Si I agreed to pay the whole thing off but ive been told by one customer ser.rep. that it doesnt matter if i pay tge account off i still wont rec.a revovilng account_ cuz i missed a pmt. Then the 2nd rep said i had to do the fresh start program OVER again then the 3rd rep. Every story is different

Back in March l place an order for a Dell laptop. I supplied All the nessany.. information. Along with the police case number.
Once all the paperwork was received. I was told that my money would be refunded on my card in the amount 289.98 l have yet to receive my funds back on my card l was told It was deposited on the 7 of June.l call my bank and their wasn't no money on my. I Just want my money back. I was told it would take 3 to 5 business days, as of June 22 2018 there has not been any money refunded to my bank account. I will never order anything from you guys ever again. If this issue is not properly handle. I will take legal action.. I also provide my bank statement

Receive two items this week. Earthquake tiller ran for 30 min and won't start. Received wheelbarrow with parts missing Contacted Fingerhut and was told I would have to get with the company that made it. Will never order from Fingerhut again.

I called and requested a catalog because all the catalogs I had was old. But the one I received was from January. It has a circular in the middle $30 off some heater that was regularly $99.99 so they would be $69.99. So when I called the would not honor then. That was not my fault that they sent that catalog out. Then they want to have an attitude. I am a faithful ordering customer. They were suppose to get back they never did we had to keep calling them and they were so rude like we were bothering. I'm very upset and disappointed. That makes you don't want to do business with fingerhut anymore. Horrible I don't have to beg to spend my money it is other places. I think those prices should be honored. We didn't see that catalog to ourselves.

On 10/17 I spoke to 2 men from Fingerhut regarding my abrupt auto payment privalages just STOPPED!
I emailed several times, have names and employees #s. They said I have a dispute with them, and I do NOT! I have 1 from Gettington. Never a problem with Fingerhut and I used to be on time, and in good standing for 2 yrs. The men said fax a letter stating it doesn’t involve them. Asked for response back- NOTHING! They would not even take my payment over the phone. Can’t get anywhere with customer service. It’s been put on my Credit report, lowered my Fico score, and they say I owe 58. In late fees. I need HELP!! I just want to pay what I normally had taken out Automatically from my bank. And get back on Auto pay, HAVE THIS REMOVED IMMEDIATELY FROM MY CREDIT REPORT. If I pay even without seeing it off my report, I cannot guarantee it will happen at all. Please HELP! I hv the fax I sent, names, #s and dates I’ve spoken to people. Next I’m contacting the credit bureau! Lisa Falanga

I placed an order a little over a week ago for four items online with a coupon for 25% off and free shipping in my email. About 10 minutes later I was told I had ordered the wrong size of boots for my son so I immediately called Customer Service to change the size. After going through the process she put me on hold then I was told she had changed the size and it was taken care of. The next day, I did not receive a email confirmation of the change, so I called customer service again to see what needed to be done. I went through the process again and spoke to a CSR and was told that she had to cancel the order and then place the order again to change the size. She then said she did so and we hung up. When I did not get a confirmation email on the order the next day, I called again. They placed the order again, same thing again but the lady said she could no longer use the coupon because it was expired. I ask for a supervisor, explained the situation, she said she would have to cancel the order, for me to give it 24-48 hrs. and call back and they would place the order and let me use my coupon. I waited THREE DAYS order didn't cancel or give me the credit back. I called again and asked for a supervisor and after 10 minutes, I was told a supervisor would call me back. I waited 2 1/2 days and NO ONE CALLED BACK! There was also a promotion that if you bought a coat, you would get a hat and gloves free which was a part of my initial order, I called today, and told them that I received 2 of the items-the guitar set and coat but didn't get the free hat or gloves or the boots, nor did I get the credit for the 25% coupon or credit for the free shipping and handling. I was told they could not give me the credit because the coupon had expired (even though the supervisor said she would make note of the coupon and details to make sure I got them) they could not give me the free hat and gloves, and a supervisor was not available and transferred me to a voicemail. I don't understand being treated this way and why I would have to have to call FIVE TIMES without a resolution! This is completely absurd and is totally unacceptable!
I was given an additional $700 credit limit a couple of months ago and I was told I was a valued customer but I certainly do not feel I am bring treated as such. I would certainly like to get this matter resolved because I purposely did my Christmas shopping early because last year your store was out of a lot of items I wanted to order when I did my Christmas shipping. I hope someone could take the time to call me (214-554-5265) to get this matter resolved. Jann Miller

Ordered my daughter a phone. She has been waiting by the door every day for the mailman. Finally out for delivery notice on tracking number. She literally waits on front steps for mailman. Mailman comes and goes with no phone. But now tracking number says it has been delivered. Now I am out a phone that I am refusing to pay for because we never received it and I cant get a straight answer out of Fingerhut. Will never order through them. I shouldnt have to jump through hoops to get this resolved

I'm very annoyed. I received my order in the beginning of October and have been trying to return it since. It came damaged and called that day to let them know. I was sent a return label but it was the wrong one. I called and was told a new label was being sent out and to give it another 10 days. I never received it. I call again and I'm told that I don't need one because a shipping company gets it and then picks the items up. I was told the wrong information multiple times. I've had this item way longer then I should have because the first 2 times I called the representatives didn't know what to do. This is a big inconvenience.

I had a minimum payment due on the 13th and called in to ask could I pay it on the 15th, 2 days later. The payment amount was $14 and the total amount to pay off the account is $26 which I told them I would pay off on the 15th. I spoke to 4 reps and a manager yet no one was able to assist me. I was also informed that all payments I have made prior to this will be null and void, wiping out any credit I have built.

I have been offered to order from the MPP program because I'm such a valued customer. 8 years 5,000 line of credit so I decided I'm going to place a order they deny me the privilege of placing this order under the MPP program. I argue why do they send me these offers if I can't use them finally they apologize a gazillion times take my order never put it on the MPP program. Instead put it on my Fingerhut advantage account which now turns my monthly payment $75 more instead of $25 more.

I fought daily till the point I was having chest pains trying to cancel order return merchandise items that still are with me never opened cause now they want to charge me shipping fees on items never opened & a return fee as well. I feel this is wrong again I'm a customer of 8 years.

Fingerhut has hit my bank account 2 unauthorized times for payments there was arrangements for 15.00 payment to be submitted on 04/27 which was authorized then on 04/28 and 05/05 fingerhut tried to draft both those times which caused me 2 nsf charges I faxed a bank statement. I have spent countless time on the phone with representatives from your company in regards to this and endured headache because of the fees. Then I got an email from customer support at Fingerhut that didn't make any sense none. The proof was on the bank statement that was faxed over. As I stated earlier i am livid about this experience because even with the proof and the documentation that should have been documented on my account (it makes we wonder if it was done) that your company is trying to put blame back on me.

I ordered a new tablet and wanted two day shipping and just checked with USPS and fingerhut paid 3 day shipping for 15.00 and charged me 2 day shipping for 24.00. What a lying misleading company. When will the government protect the consumer from companies like this. Now I have read more angry reviews online.

Placed order on 11/22/15 still have not received order. I have contacted Fingerhut support agents several times since. Sent to trucking company who was supposed to deliver item, they send me back to Fingerhut. I am being charged $940.52 for an item that I have never received and it seems that is ok with Fingerhut. I have been a costumer for 2 plus years and I will never order from Fingerhut again. 13 plus email 20 plus calls, what a joke!

I bought a ring for my husband number about the ring is #RA227, but the ring broke I try to get in contact with the company to please replace the ring. The only think that Fingerhut does is give me different phones numbers to call and any result. I have being a good customer and I never have any problems but now I don't have any choice to file a complaint to Fingerhut's corporate headquarters.

My Fingerhut package was lost in another city. It was asked to give a week to see if they could locate my package. It could not ups sent and email stating they were not able to find it. Fingerhut will not send me a new item. They keep telling me that I am to fill out an affidavit I never receive it in the mail. They said they sent again and did not receive one. I get the run around all the time. Always no supervisor always give me a voice mail and they never call back. My bill keeps coming in and if I don't make payment it shows as poor payment and it will disrupt my credit. I have even asked Fingerhut customer service department if I could get my money back and re order or something but I get no where. Where else do I go. Something needs to be done. It was a gift for Christmas and I have nothing. Please resend this is the only place I have had an issue and it is not getting fixed. Resolve this for me or I will have no choice to take it even further to file claims against Fingerhut corporate offices. I am writing this and am still on hold for another chance to talk to a supervisor and nothing. it has been 10 min on hold. again.

Received a chefs Mark 6.5 quart crockpot and a queen size airbed the airbed and the crockpot quit working in the first week. I was told by fingerhut I had to make my first payment and pay to ship the products back before they would refund or replace their faulty merchandise. I don't believe I should of had to make a payment until I received a product that wasn't broken. This is by far the worst experience I have had yet and I will be telling everyone on social media about my Fingerhut complaint.