Hampton Inn Complaints Continued... (Page 3)

I stay at four different Hampton in from 12/6/2018 to 12/10/2018 as follow:

1695 Outlet Center Drive, Selma NC 27576
.
101 S. Front St., Albany, GA 31701

2870 Lumpkin Rd. , Columbus GA. 31903

1021 Clemson Frontage Rd. Columbia, SC 29229

Services at all hotels were good but I have one problem and that was bed bugs. My sister in-law was infected with bed bugs at one of the hotels and I don't know which one. I did contact the last hotel listed and they said it wasn't them. So, I don't know which hotel ,I like for your to follow up with this complaint before other get infected. I just don't want to lose faith in your hotels because of bed bugs, which can happen at any hotels.

Thank you for your support

Marty Wilson
301-922-9005

I am hoping you can lend some assistance as I have had no response from the Hampton inn in Brattleboro, Vermont.

In short, I am being charged for a room that I did not book or stay in. Back in October I booked two rooms for business, and then canceled two rooms prior to my stay. Below are the cancellation confirmations.

While speaking to a front end manager, she indicates that three rooms were booked, one of the rooms was not under my company’s name.

Jolene, the hotel manager, has not responded to numerous voicemails and messages I have left.

Failure to resolve this situation is creating a delay in the timely completion of expenditure reports that must be submitted monthly.

I am a Hilton honors member, love staying at Hilton hotels for business, but do not feel I should be responsible for a room that I nor my employee stayed at or booked.

I do hope you can lend assistance. Please feel free to contact me directly at 732-353-8055.

Cancellation number 21750669 and 19665388

Thank you,

Kevin Hoag, ACE
associate certified entomologist
Region 1 & 3 operations manager.
Rentokil North America.

I'm only giving this 1 Star because you don't offer anything lower than that. On Saturday, 12/8/18, after dropping off my wife's lunch at approximately 9:45 am, as I was leaving the hotel, the Housekeeping supervisor, named "Rosey" called me over to the front desk, and asked me not to bother her anymore. I advised that I was not bothering her, I was bringing her her lunch. She advised that I was not to come back to this hotel anymore. I advised her that I was EXTREMELY OFFENDED, that she would make such a remark as I was not causing any interruption of work or causing any commotion. During this time her tone became increasingly rude. She kept motioning for me to leave. I continued to explain myself as best I can that this is not the kind of behavior that a supervisor should be expressing; however, at this point, she (Rosey) was no longer listening. Completely disregarding everything I was saying, again being very RUDE! This is the second time that I have been treated EXTREMELY RUDELY by this employee. The last time, after dropping off my wife's lunch, I was exiting the elevator & as I passed her(Rosey) I greeted her by saying, "Good morning, Rosey, how are you?". To which she reacted by VERY RUDELY ignoring what I said, breaking eye contact with me, and proceeded to get on the elevator without saying a word. HOW RUDE! This kind of behavior in many jobs will at least get an employee written up, and in some cases...fired! This is the same woman who treats my wife like DOGSHIT! Just because I am the husband of an employee, does not give her the right to treat me like DOGSHIT as well. This treatment of both myself & my wife should not go unpunished. This is the kind of thing that can give a company like Hampton Inn, a really ugly mark on their otherwise exemplary record. I have also spoken with several other employees & former employees (who left the company just because of Rosey) who have a major problem with the way she speaks to them as well. People don't leave jobs...they leave bosses! & this lady is bad news for Hampton Inns. I may be contacted at 214-287-2543.

I was not able to chk in on my reservation date because my flight was changed. I checked in the next day on the Nov 29th. I was charged for the 28th and the Associate said I was still responsible for that day. Payment was received without me presenting my payment menthod. Also my room should have been exterminated. The Assoc. Said it could not be exterminated because the lady bug but I killed 2 roaches. 1 as soon as I chked in and another in the bathroom. I was very disappointed overall.

Hampton Inn, Clinton, New Jersey
While a guest at your Clinton, NJ Inn I used the guest laundry. When I removed a load from the dryer every article of clothing was covered with black grease.
I immediately reported it to the front desk. I took the clothes with me and the evening attendant took pictures, apologized and said the Manager would be in later. She too inspected the clothing and instructed me to compiled a list for replacing the clothing and email it to her. I tried rewashing that evening and again several times when I returned home with no success.
After emailing the replacement list I followed up with a phone call and spoke to Valerie Beeler, Sales Manager. I was informed she had to talk to the owner (?). When I called again she told me I had to send the damaged clothing and they would reimburse me for postage. I promptly sent the clothes even though Valarie herself and the evening attendant saw them first hand when it happened not to mention the pictures that was taken. Since then I have heard NOTHING except to confirm they received the clothing and the owner would have to make the decision. I have called twice and not reached Valerie although I left messages.
The total replacement cost is $335.99. 5 men’s shirts, 2 women’s shorts and some undergarments. I sent it itemized and a breakdown of my sources for determining the cost.
My husband and I were on vacation and we stayed at Hampton Inns probably 10 nights out of the 13 days we were traveling. Our experiences were good except for this problem. Image our disappointment that your New Jersey faculty doesn’t follow through and does not work to resolve legitimate guest issues.
Thank you
Marydel “del” Phillis
21915 Westwind Drive
Elkhorn, Ne
402-659-3118

Reservations 11/16 check in-11/18 checkout. My wife and I have stayed here many years for football weekends. We had asked for Rm. 129 which is near the rear door for ease of access to the parking area. On 11/16 we called the desk from our home to clarify a payment from the previous weekend and we also discussed the reservation and were told that we had room 129 reserved as we had requested. When we arrived in the PM we were told that Room 129 and our alternate request Room 127 were already taken. The guests in Rm 129 decided to stay another night and Rm 127 had been taken also we were told. We were offered Rm 131 which we accepted. The following was what we encountered in Rm 131:
1. The dead bolt latch would not close because the door had sagged so far down
2. The bathroom countertop is not much more than half the length of other rooms and we asked for a table for our countertop needs and were told nothing was available.
3. The commode seat was completely disconnected on one side
4. The commode did not flush properly
5. The mattress had a pretty big sag which was not good for my back
6. The next day we were offered a swap to Rm 128 which has a queen size bed (vs our kings size reservation) and we declined. It seems our requests for the room of our choice were ignored in favor of the guests already in hand.

We did not have a pleasant experience and did not feel that most of the front desk employees were very sympathetic. We asked for a discount for our unpleasant room and were dismissed about that. We do not plan to stay at the Hampton Inn Buckhead again. There are numerous inns in the area that are no more expensive.

The kindness of the staff was the only redeeming factor in our stay. Damaged street signs/ poor landscaping, tattered carpeting, white fluorescent buzzing lights, and motel style decor/fixtures in the hallway to our suite foreshadowed the unpleasant & unacceptable experience. We opened the door & found worn and damaged furnishings, bathroom vanity, stained shower curtains & caulking, weathered carpet, and simply poorly maintained property. Sheets looked stained. Felt like a motel room in a pornographic film. Did not want to touch the bedding. Used Lysol and considered this a growth moment and tolerated conditions to minimize stress on our host in the StoneMountain, GA area. Finally decided to leave when we awoke to a gurgling sound in the bathroom and found human waste/stool emerging from the drain and filling the bathtub...yes!!! We called the front desk, packed our bags and left the property.

Manager apologized profusely and we understood that life happens...but the plumbing nightmare reflected larger infrastructure & maintenance problems. Staff was VERY kind when we requested new bedding after check-in, and tried to help- but they were not miracle workers. Clearly they were trying to maintain a sinking ship. The community, your employees and your reputation deserves better. Especially disappointed that we did not receive response to the emailed survey completed! No longer inclinend to make Hampton a choice for future stays...only a last resort when I travel and it’s the only option for the area. Deeply saddened b/c I’ve used your properties for over 25 yrs...even as a referral for friends/ family when hosting large events. Grew up in a “hospitality” minded community- the real shame is that this reflects a longstanding problem, and a decision must have been made to make profit margins a priority and continue with no concern for the long term / unintended consequences to guests and staff and the Hampton Inn brand. KW

We stayed 2 nights at the Hampton Inn on Druid Hills in Atlanta. It was my, my husband and my 71 year old mother. We are in Atlanta atleast 2 weekends a month for business and pleasure and have stayed at many places. Upon returning home, we found an additional $265 charge on our Visa from the hotel. When we called to inquire, we were told that someone in house keeping reported the room un-useable due to smoke and that we were smoking in the room and that was what the charge was for. First of all, not only do we not smoke, but my husband and I are allergic to smoke and get migraine headaches whenever either a smoker is near, or even from yard burning. When I told the manager this, she said that the smoke was not from cigarettes. When she told me this, I remembered that the outside hallway smelled musky and the air in the hall was not working when we arrived. Later, the next night, when we used the stairwell I mentioned to my mom and husband that it smelled like marajuana. They both agreed, and we again noticed the musky smell in the hallway, but there our room was fine so we just went about our night. The clerk and the manager that spoke to me on the phone both insinuated that I was lying and told me that their housekeepers are "trained in identifying" smoke in the rooms. I informed her that she clearly had an employee who smoked and was trying to hide it by blaming customers and that it is fraud as far as I am concerned to charge me as I have never smoked in my life and clearly they was a lying employee. I was beyond offended that they would accuse me of such a thing and charge my credit card without any evidence. I was told a manager would be in touch with me today and I have head from no one.

Incidentally, the room was had much deferred maintenance that I am confident would never pass a quality control inspection by hour corporation. The electric wall plug was not only loose, but hanging loose from the wall, the granite in the bathroom had a huge crack down the middle and was literally glued together, the paint on the bathroom ceiling was peeling,the tub faucet was falling out of the wall, the tub door hinges were rusty and the bath tub paint was cracked everywhere.

I have stayed at Hampton in many times in the past and never had a single problem. This charged needs to be taken off immediately, and I expect an apology from both the local owner and the corporate office as I have never been treated like this and accused of something so ridiculous.

I recently stayed at the Hampton Inn on Hospitality Lane in Fredericksburg VA from 9/23 to 10/23. I have been a HHonors member for >10 yrs. I was staying in the area related to work (federal govt). The following are issues that I encountered during my stay:
1. When I first arrived, the front desk staff was very rude, impatient and not polite. I did not receive the usual complimentary items that I normally receive when I have stayed at Hilton properties as a HHonor member.
2. My colleague was placed in a suite at the same federal rate, however, when I asked to be changed to a suite, I was told I would have to pay extra, which I denied.
3. Since I was staying at this hotel for 30 days, I asked if I could have a microwave in my room. I was told no. I have never ever stayed in a Hilton property and did not have a microwave.
4. On day 3 of my stay, I woke up in the morning and found multiple bites on my neck, torso, arm, leg. I immediately told the manager on duty and he verified indeed the room was infested with bedbugs. I have him stating this on a voicemail. He offered to move me to a suite and wash/dry clean my clothing, which I accepted. Over the next day, the symptoms became worst (see pictures). I take daily oral chemotherapy, so I was required to take steroids. This impacted my work for a few days. Management stated there was nothing else to be done. I also contacted the corporate number, but was told to submit a complaint online
5. I removed the do not disturb sign from my door 2-3 times per week so that housekeeping could clean and refresh my room. Housekeeping only changed the towels. They did not clean the bathroom, sink, vacuum or change the sheets. I complained to local management. Although housekeeping returned, they still did not clean my room thoroughly.
6. The male manager was very accommodating and helpful, however, the female manage was very rude, inconsiderate and did not demonstrate any customer service skills what so ever.

My agency will be sending multiple colleagues (10) to this area for 30 days at a time (Oct-Mar 2019) and I recommended they do NOT book rservations at this location. I was extremely disappointed in this Hilton property. I travel frequently and I make sure I stay at a Hilton property because I have always been satisfied with the accommodations and service. I rate this entire stay 2-3 and I will never stay at this location again.

I recommend the local staff (female manager and front desk staff) receive additional training in customer service. Also for my inconvenience, I should have been offered at minimum 1-2 free nights at a Hilton property and or additional,points for my HHonors account.

I look forward to hearing from you. Please feel free to contact me at the listed email (dorseke@gmail).

Thank you

On 26 September 2018, I contacted your hotel, Hampton Inn, Montgomery, Alabama, to make reservations for 5 and 6 October 2018. The reservation was made. The price quote on the telephone and subsequently provided to me by e-mail was $362.84.

Those dates were important to me as I was traveling from Huntsville, Alabama, to Montgomery to attend a conference. When I arrived in Montgomery on 5 October 2018, and walked into your hotel that day around 2:30 p.m., I had the quoted price of $362.84. When I got to the front desk to give my name and state that I had a reservation, I was told that the cost would be $588.00. I immediately objected. I stated that I had a reservation for a cost of $362.84. After my protests, I then was quoted a price of $488.00. I again stated that that price was not the quoted price given to me of $362.84.

I walked out of your hotel and called you toll free customer service number. I telephoned that number around 2:45 p.m. CDST on the same day, 5 October 2018. I talked with your customer service representative. I told your customer service representative that I had a reservation for two days with the cost being $362.84. I then informed him that I had just entered your hotel and was given a check in cost of $588.00 and with my stated objection provided that I thereafter was give a cost of $488.00.

I told your customer service representative that I had reside in Hampton Inn hotels before and never had a "bait and switch" pricing change of this nature. In order to give your hotel notice, I told your customer service representative that I would not be residing in your hotel due to the deceptive pricing. Your customer service representative stated okay and then apologized for the bad experience that I had with your hotel.

This week when receiving my Wells Fargo statement for this month, I saw a Hampton Inn charge of $181.42 on my statement. I did not reside in the subject Hampton Inn on 5 October 2018. I immediately access your website to register a complaint. I also called your customer service to verbally state my complaint about I asked the customer service representative what is the nature of the change, and he stated failure to appear or show up. I told him that not only did I show up but I was given a "bait and switch" experience when I tried to check in. I the customer service representative that thereafter I called your customer service representative to inform your company that I would not be residing due to the deceptive pricing.

Please check your records to include my telephone notice call to your customer service representative on 5 October 2018 around 2:50 P.M. CDST to inform him that I would not be residing in your hotel on 5 and 6 October 2018. Thereafter, please remove the $181.42 charge from my Wells Fargo credit card.

Sincerely,

David C. Points, Jr., Esq.

First of all I need to mention that we chose the Hampton based on great reviews from AAA. Also booked through them. Our stay was for 8 nights September 18th through the 26th 2018. First three days bed was not made, trash not collected, floors not sweeped carpet not vacuumed. Day three I went down to the front desk to request clean sheets. And I proceeded to change the sheets, make the bed and empty out the trash, I also had to request clean towels periodily more than three times. And on day two the toilet seat broke snapped right off while being sat on. The front desk staff apologized and did not even offer some kind of compensation.( Did not even offer to change the sheets) Floors never did get cleaned.

I tried to book a room for the Hilton Inn downtown Wilmington, NC for the Battleship Half Marathon. (The place I was supposed to stay just notified me that their property was destroyed during hurricane and cannot accommodate me.) I tried to book Hilton Inn through Booking.com and I didn't realize that the site booked me at Hampton Inn downtown until I received an email confirmation. I cannot stay at Hampton because I must catch a water taxi from Hilton to get to the start line. Hampton too far away. I tried to call the property immediately to cancel they said I had to talk to booking.com. I called booking.com and they said I had to talk to Hampton inn. My confirmation 1266054417 pin#3578 showed I canceled but now they are charging me for the room anyway. This is the worst situation ever. I'm already slammed last minute to scramble and now I'm being further inconvenienced by this situation between Booking.com and Hampton Inn downtown. I intend to file a BBB complaint and a complaint with my attorney general as well. I will not pay this fee for an error created by booking.com. I took action only 10 minutes from making the reservation and I don't feel I should be penalized. Please help me get this resolved.

On August 24 I stayed at your Hampton Inn in Mannheim Pennsylvania and checked out the following morning. I left behind an iPhone cord and plug. The man I talk to said he had not found it that would talk to housekeeping this was on Saturday night the 25th . I called back on Monday and was told it had been turned in and he would mail it to me via US mail. Today I called because I still have not received and I talk to a woman to a dinner fied herself as Michelle a manager. She told me it was no longer there and wanted to know if I had contacted UPS do you have it returned to me. She also told me they put everything in a box loose and took it to UPS and it was my responsibility to call UPS. That story is ridiculous UPS will not except loose items each item has to be in individual box or package labeled with the address I return address and a wait and paid for in advance . First of all they excepted responsibility but knowledge Ing it was there and they would ship it to me and now they are saying tough luck it’s my problem . I want to know what if anything you intend to do about this

Senior rate was not applied on my bill. I made my reservation on line, my sister made her reservation at the hotel direct. I am a Hilton honor member. The hotel said they could not help me. The 1-800-Hampton # spoke to Alexander said sorry could not help me. I am 67 years old and when I made the reservation I asked for senior rate and did not check that it was applied. I assumed Hilton knew how to apply that discount that they offer. I am very disappointed at the lack of customer service. My husband and I are retired and would like to continue to use our Hilton honors. I would appreciate resolution of this problem as soon as possible Reservation #97618752

Horrible customer service at the Walterboro, SC location!! As a frequent traveler, I stay at (Hilton) Hampton Inn on a regular basis, This property is one to away stay away from!!! TV issues, poor customer service ... I ended up checking out ( at 10:00 PM) and moved to a Microtel across the street ... had a much better experience, for half the price!!!
Ridiculous!!!!

Hello,
This message is being sent to let you the service we received at your hotel located:317 West Main Road, Middletown, RI 02842.
My husband (Ramont D Coleman) made reservations for Aug 2 - 5 2018. We were very excited to visit this area, and looking forward to enjoying the Newport Jazz Festival 2018. We made our reservations through the Travelocity website and received a confirmation number#. The Day of our arrival Aug 2, 2018,we called the hotel to confirm that our reservation and told the Front office manager Kaynisha Johnson we would be arriving later (after 3:00 check-in). She immediately stated that she showed nothing in her system and that she could not help us. We had been on the road driving for 9 hours and this was not good news. We contacted Travelocity and they gave us an additional confirmation number. I called back to the hotel and gave it to Kaynisha Johnson afterwards she stated she had us in the system for one day!. We contacted Travelocity again and they fax her our paperwork for the reservation. Fast forward we arrived to the hotel and Kaynisha was not welcoming at ALL, she was very rude and told us not to make reservations though a 3rd party. Then afterwards gave as a room with double beds vs what we paid for a King size. To say the least we were very disappointed with the non sensitive manager. We loved the Jazz Festival but would not stay at this location again. One more thing the next day my husband spoke to the new Sales Agents on duty Cory Adolfo and Olivia Seymour. Cory was very thoughtful and offered us a suite and sent a bottle of wine and chocolates to our room. We really appreciated there hospitality and wanted you to know what they did.

I am an employee with the east Peoria business by the river boat and I feel like I'm getting treated poorly and not showing me any sympathy from letting me go to a family funeral or getting into a car accident. I work hard every day and dont receive any credit my general manager cindy Harris doesn't talk to us employees with respect we've lost a lot of employees due to her and shes about to lose me. Please help by making Hampton inn a better environment to work in again

We booked this room through booking .com and they said the room was for four adults and it was to small we had to pay 20 dollars extra each night the manager Jessica Ortiz was very rude and said they won't help us because we booked through a third party. Very unprofessional ANF we come to Tampa every two weeks for fun we will no longer stay at the Hampton inn suites for our vacations terrible customer service by manager.

7/24/18-7/27/18 stayed at Hampton inn Chicago on e Huron st. Started with a problem checking in we were there at 2:30.pm and they said they did not have a room ready yet people were coming in off the street and checking in when asked they said you have to check in online then as soon as a room is cleaned that person gets it,I had reservations 2 months in advance and have checked in at other Hampton inn at 9 am with no problem. Very rude staff. Elevators slow,bathroom did not have an exhaust fan, and no towel Matt for floor, dirty tables and lamps,pool area had and excellent view being roof top but area around pool very hazardous as it was wet and slippery I nearly fell and being over 60 it would not have been good and my grandaughter and other kids and adults were slipping as they went to the seating area. Breakfast was nice but the evening reception each night for the home wood suites would not allow us to attend yet they were in our breakfast area and coffee area. More expensive room yet less amenities .the snack bags to go weren't available until after breakfast but we went out at 8am they should have been out for those going out early.I usually stay at a Hampton inn but will not in the future as any complaint seems to be ignored.

Good evening,

I stayed at the Hampton Inn Northgate, Seattle on July 5, 2018 and checked out on July 6, 2018. I went on a 7-day cruise and then realized that I had left my wool JCrew checkered brown colors blazer in my room 441. Upon my return from the cruise on July 13, 2018 and after making multiple phone calls I finally spoke to a lady by the name Carrie or Kerry and she checked with housekeeping and confirmed that my blazer was at the Hotel.

She directed me to contact chargeback.com in order to try to get the Blazer mailed to me. I contacted chargerback.com last week ago and I understand that a message with the description of my blazer was sent to Hampton Inn in order to get the process going but I still have not heard back from your Hotel.

Can someone contact this Hotel and get me some help in recovering my blazer? Maybe they will listen to Corporate Office. I am paying for the shipping of the blazer so I do not understand them giving me the run around. I would very much appreciate a prompt response to my request.

Thank you,

Maribel Ramos (Room 441)
407-491-9630

Michelle A.
Good afternoon on 7/19/18 I traveled from PA to AL for a family reunion at Hampton Inn 4910 Civic Blvd Bessemer AL. First my card was charged $24 in $1.00 for the all the rooms because my card was the only one on file. Unacceptable!! Second someone tried to charge $358.25. As a matter of fact I was still on the road traveling when my bank called, twice, about fraudulent activity. No one could seem to tell me what happened other than since my card was the only one on file that’s why it was used. NO Unacceptable!! I had to shut my card down & can’t use it while out of town. I’m extreme upset!! My Aunt told them I was not the contact person & still the hotel continued to call me as if I were. I had no dealings with them prior to my visit, an unpleasant one & some kind of compensation & training needs to take place

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We specifically stated a 2nd night to swim at the pool and the pool was closed. There was a small sign on the door that said the pool will be closed for maintenance that we didn't see until after we had already gone in the pool. For starters the sign should be huge and it should say the pool IS closed not WILL BE CLOSED. WILL BE MEANS IN THE FUTURE. so now do I have to be concerned that my 4 yr old grandson went in a pool that was contaminated? If it is closed why was it not locked? Also 3 out of 4 of us got sick after eating the breakfast. We choose the hotel based on it amenities and 2 out of the 5 amenities you have listed might as well not have been on the website

Rooms not ready from 1:30 to 4:45 before we got a rooms late for our engage me & for the price you paid for these rooms is sad & poorly served this is highly unacceptable for a 4 or 5 hotel especially for Hampton Inn I want some of my funds return for the condition & bathroom stool was not clean . Sign Rose Dugger

Dear sir, first I would like to thank you for your assistance with this matter! I also request that you review the contradicting statements provided by your staff. First, I have consistently ask your company to interview the young lady who check us in. There is no doubt that she would recall me asking about placing the room charge and valet charges on two different credit cards. Additionally, she will confirm that I was informed that the charge for that night as well as, the remaining stay would be billed to the room.
It appears that, the valet statements are different. One stated that, my brother and I went to the room and didn’t come down until the morning. The second statement was that, the Valet assisted my brother to the hotel and we left the premises. Please note that prior to leaving, I asked the valet why was my vehicle still on the ramp. He informed me that, the policy was that they would leave the vehicles for about an hour In case, the guest change their mind or forget something.
Additionally, the next day the Valet supervisor took the ticket and informed my wife and I that the ticket would be taken care of. This was the outcome from her speaking with the young lady who checked us in to the hotel . Be advised that, We don’t even have possession of the ticket now!
Also, be advised that, my room was cleaned after our first night. It appears that, your staff in an attempt to respond in a defensive position have misinformed your office with the wrong day! I will provide your office with two notarized statements from the two elderly family members which were witnesses to the fact that the situation occurred after the funeral on our 2 night. As well as, the condition of the room and the location of the hang signs in the bathroom.

Once again thank you in advance!

Anthony Diggs Sr.

Sent from my iPhone
On Jul 11, 2018, at 6:55 PM, HRCC Inbound Email Prod Address-gstcorrespond <guest.correspondence@hilton.com> wrote:

Dear Mr. Diggs,

Thank you for contacting Hilton Guest Assistance. My name is Courtney. It will be my pleasure to assist with your ADA claim, housekeeping and service issues at the Hampton Inn & Suites Baltimore-Inner Harbor, MD.

In review of your file, as of July 10, 2018, the hotel has stated that you refused the valet service upon arrival at 12:00 am. When the valet attendant asked about the vehicle, they said you stated that you were being picked up by your brother. They said you took the key with him to the room and didn't come back till morning. Baltimore city has issued a $32.00 parking ticket for the car being left on the ramp over 15 minutes. Since the car was never registered at the Valet service, the hotel has not charged a parking fee for the first (day). The hotel said you did chose to valet park the car next day. There were no corrections or refunds issued.The hotel said you refused the housekeeping service the first night by placing "do not disturb" sign on the door. They have the housekeeper's board and the housekeeping supervisor's report collaborating this. The hotel will not issuing any compensation.

For immediate hotel assistance, feel free to contact the hotel at 410-539-7888.

In an effort to make amends for your overall experience, a total of 10,000 points will be posted to your Hilton Honors account within 24 hours. The Voice of our Customers is critical to ensuring our guests receive a rewarding experience when staying at the Hilton Portfolio of Brands. Thank you for bringing this concern to our attention.

Should you have any additional questions relative to this matter, please contact our Guest Assistance office at guest.correspondence@hilton.com.

Best regards,

Courtney V.
Corporate Guest Relations Specialist
Hilton Reservations and Customer Care

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When I called for a wedding block on June 18 the . Smith -hulbecki the person who did the reservations didn't do it properly. My quests are being told no such block at the Sturbridge location. Called corporate manager would not speak to me and was told that the quest need a confirmation number .83533209 Was not given any of this info disappointed wedding quests are not able to book rooms. Corporate very poor service .

Arrived at Hampton Inn in Scottsboro AL at 3:00 pm for check in. At 7:30 pm, we were still unable to check in due to room not being cleaned! Really? This is so unacceptable! I am a Hilton Honors member and will NEVER stay here again.
Try having an 8 yr old baseball player in a tournament that needs to rest for the rest of the tournament the next day.

Like its really going to help. Going back to holiday inn for sure if I don't get reimbursed. The carpet stunk. The tv didn't work. Requested on line first floor by pool got sixth floor. Flys all over in dining room. AwFul service.Also my mother in law fell sick a d had to leave 1 day early. You would not compensate my one day but that's okay yeah. I know where not to go from now on. Thanks. Never even received a receipt on line. What kind of bull? Hah

I stayed at Jacksonville Fla and Myrtle Beach Hampton Inn and I tell you I couldn't been more satisfied...extremely friendly and very accommodating...highly impressed and I thank you Great job!!

I was charged twice for my stay.Come to find out i was lied to because the girl processed the check in wrong and canceled my check in and made me come back to re pay and I told her my bank already processed the card and she told me it didnt on her end or it couldve been booking.com so i did it again and now i have 2 payments pending so i again at ck out asked her why it shows as 2 and she said she didnt know and they only have one so i asked for my receipt and was refused!!! i spoke to booking.com and they said they called and the woman told her of her error. so she tried to be sneaky and cancel my inital payment and reprocess it with the card on booking.com since it was an out of date card she had to notify me she needed to do the charge again but tried to blame the machine. I am so livid because of her error i have bills that were jeopardized because my bank was pending almost 600 for 3 days. I always stay at hampton inn but i will never stay at the one on w main st middletown ri , they all need to be retrained since nobody could give me a truthful answer

On arriving we was told the pool wasn't in service 1 of the reasons we picked the Hampton. Went to take a shower there was no hot water. When calling front desk I was told there is nothing we can do for you it been like that all day. Let it run it will get hot. Let it run for 30 min stayed to cold to shower. Both of these issues should have been brought to my attention at check in. I would of went down the road to any other hotel chain that gives you the amenities that you should get when paying for a room to stay in. DISAPPOINTED WITH THE WHOLE MANGEMENT APPROACH AND STAY. I SHOULDN'T BE CHARGED THE PRICE OF FULL SERVICE WITHOUT RECEIVING WHAT WE EXPECTED TO GET WHEN STAYING AT A HILTON BACKED FACILITY. TRULY NEVER STAYING AT HILTON/ Hampton hotel again.

I called Hampton Inn at Louisville KY airport on the evening of May 1 when I realized my flight was delayed 4 hours ( out of Newark) and I would need to stay near the airport for the night. I booked the room, with the understanding that I would not be arriving to the hotel until approximately 1:00 AM. The woman with whom I spoke said she would mark it as a late arrival. Upon arriving at the hotel, I was told that i couldn't check in until 3 PM because my reservation was for May 2. When I explained my conversation with the person with whom I booked, he said she had put it in wrong, but I would have to pay for 2 nights if I stayed. Again, I explained that I just needed the room for Tues night ( although it was now 1 in the morning, Wed). I asked him to cancel the Wed night reservation and just give me a room for this few hours. He repeated that he would have to charge me for both nights. He couldn't let go of this charging for both nights thing, so I made sure he cancelled the May 2 night and then I left and got a room across the street ( cheaper I might add).
I am disappointed. My family has a reunion near Hagerstown, MD every summer when we book between 6-8 rooms for the weekend at the Hampton Inn there. After my very exasperating experience with this clerk, I'm going to check out other options for this summer. I arrived in Louisville after a stressful travel day,anxious to get settled. I had an important meeting in Jackson, KY the next day with more travel involved. So my experience that night with Hampton Inn was far from helpful.

well during my stay on 4/13 was told I would be able to swim but there was a delay in what was told to me by an employee. Needless to say I drove 40 min away and back with my children and they lied about telling me this .Front desk Mrs.E was very disrespectful and rude and the GM didn't return any call I placed but soon as I emailed her she emailed back immediately to avoid talking with me directly.I just want my money back for the 1 night that I drove from out of town to get my children and spend the weekend with them. Both the GM and her front desk person MRS.E were just ridiculious and rude. Please help me resolve this issue I have I know that is not Hilton and I am a Hilton honors member.

Let start feeling sad to have come to Buffalo and stay at downtown Buffalo Hampton inn made reservations for 3pm had us wait for hour today that hotel is not ready and then was treated very rudly by reception to find out that they still have gave us the room came over with two more sodas to go with the ones they already gave us by the we were upset so since reception seen that we were upset took them back n said nevermind SMH I been in a lot of hotel never got treated like this

I emailed the complaint office about one manager that works at the Hampton location. Jessie aly,in the back entrance, and mission st.in the front. Last Wednesday night.did you receive my email if you did not,let me know. the surety guard saw and heard every thing.I believe the guard said the guys name was right. Please let me know if you received my email

Reserved and stayed 1 night (14-15 November 2017), 2 rooms, 4 adults. My credit card statement shows I have been charged as if we had 4 rooms or stayed 2 nights ( ie double the agreed reservation cost) . So far Hotel manager has not refunded my card. Phoned hotel, manager not contacting me back.
Feel very let down. is there dishonesty taking place at this hotel? Can you assist please? Thank you.
UK Visitor, Mr N P Whitehouse

Me and my family have stayed st the Hampton inn st birch run for 25 years every nov. the last two years were absolutely horrible last year was during the worst snow storm and we had no heat we were credited for. This year 2 out of 3 rooms had issues mine room was so hot in the winter we had to sleep in shorts and a tank top due to having no air and we had to sleep with the window open. The hot tub was broken again. The second day same issues but when I got up to shower (I was the first one up there was no hot water. When we called to let the desk know he laughed and said oh we forgot to turn on the reserve hot water tank??? I have been trying to contact James the Gm it took 10 emails and about 6 calls to find out how rude he was. He was so cocky I felt uncomfortable talking to him .i was promised my 2 night refund and it would of been credited that day if I payed on my card but I paid in cash so I was told I have to wait. I finally got a hold of James and was told we’ll all we are gonna do for you is Send 1night because we had issues late stay . I said we have been coming for 25 years and have only had 2 bad stays. He said it would be better if we found some were else to stay??? I was so shocked to here this from a Gm. You would think being a customer fk that long you would got more respect then that. All we expect is to have the basics a clean room, heat , air and hot water. I don’t think this is too much to ask for. I would like a phone call back in regards to this horrible experience.
Thank you
Wendy Kapuscinski
7343633900
Wkap111@yahoo.com

Dear Mr. Nassetta,

I regret having to write to you about an unpleasant experience I’ve had with your company. I prefer to contact a company only to praise an employee or the company’s actions.

Unfortunately, my situation is such that it is necessary for me to forward a complaint to you.

I made reservation for November 22 and 23 at your location in Clarksdale, MS for the Thanksgiving holidays. My room number was 216. I had to endure constant noise coming from the room above me doing quiet hours. I called and reported it to the front desk (Tia) between 11:30 pm and midnight. The noise continue until the morning hours. I didn't get any sleep doing my stay.

I look forward to hearing from you. I hope you can respond within 30 days so that we are able to resolve this problem in a speedy fashion.

Sincerely,

Torrence

Thé Hamption Inn in Dalton, Ga, is certainly not the quality we expect when staying at a Hampton Inn, The rooms probably haven’t been updated in 10 years. There was a huge cobweb hanging from the lamp over the desk. There was a huge stain on the carpet and the upholstered chairs were worn and didn’t look clean. We will never stay here again.

Stayed in Cadillac Michigan 10-16-17 to 10-20-17. They were to charge the room to my Corporate lodging card. they Charged the room to the Credit card i gave for incidentals instead. i have been waiting on a credit for 3 weeks. it's rediculous

Staying 2 weeks in this hotel Brandon Florida. I called the front desk and manager and told them the hot water looks terrible and they just stuck their faces back into their I-phones like it was no big deal. No concern for peoples health or the customer.

I've stayed at Hampton Green Hills Nashville and loved it, until last time. When I wrote a mixed review on Trip Advisor, hoping for some sort of "I truly hate that, how can I make it better", I instead got an arrogant ass belittling me. I looked at other reviews that had rated them poorly, and he pretty much told them to go elsewhere. I'm not a good communicator, but had a legitimate complaint about an employee yelling at my grandson, as well as scolding us for talking too loudly. I try to be considerate of others, but it is the way they went about it. I don't know what happened to the customer is always right, but this regional manager does not believe in that theory. I called the Motel and asked who his boss was and they indicated it was Mr. Hilton and good luck finding his number. Outrageous.

I reported a theft (jewelry bag & jewelry) to the Ithaca, NY Police Department- Case Number I17-15935 during my stay at the Hampton Inn-Ithaca on Sept. 1-3, 2017. Officer Chance Van Cleef met me at the hotel Sunday morning, took my information, questioned your front desk personnel, and gave me the case number with follow up information. I will call them Sept. 8th.

Hampton management lacks, completely, customer service and professionalism. At minimum, I expected a courtesy call from Manager Amy Magdon; she never called. Sam Ferro completely avoided me that evening after I spoke to him at the front desk. I had to call him to get an idea of the type of help I could receive. He avoided any responsibility and referred me to Beth Jolles, the Housekeeping Supervisor. His corporate reply was " 90% of our staff has been with us a long time and we have a lot of trust in them". He said guests often misplace things....I positively know I did not misplace my jewelry bag.

I discovered my jewelry bag missing late Saturday (Sept. 2) night when I returned to my room. After searching, multiple times, all my bags, beds, room, bathroom, drawers, under furniture, etc., I immediately went to the front desk and spoke to Sam Ferro. He was of no help and said guests often misplace property and I should search my suitcases and the room. He said Beth Jolles, Housekeeping Supervisor, would call me the next morning. I called Beth around 8:30 am on Sept. 3rd . She offered to help me look through my suitcases and room which she did. She also suggested I report it to the Ithaca Police Dept. Together, Beth and I did not find my jewelry bag.
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I expect a reply. Elyse P. Kukonu Houk

We booked a room at the Hampton Inn, 95 Vilano Road, St Augustine, Fl 32084 from 10/17/16 to 10/31/16 for which I was charged 2486.25. During that time we were moved on 4 different occasions due to problems with the rooms (example - AC/heat for 2 rooms) and the last room we were moved from was because supposedly this particular room was promised to other guests. No compensation on our bill was made at that time or even on discharge.

The perhaps larger issue was the fact that we had a 3rd floor room, my husband is handicapped with limited walking ability and from October 29 to 10/31/16 the elevator was not working and was only slated for repair on Tuesday, Nov 1. Needless to say, my husband was pretty trapped in the room due to inability to climb 3 flights of stairs. No compensation was offered for that inconvenience either.

While we have always enjoyed the Hampton Inn Hospitality in the past, we were very disappointed and unhappy about this particular stay. I feel some adjustment should have been offered even though it doesn't change the fact of the inconvenience and overall disappointment with our accommodations.

My hockey organization, the SHAHA Panthers, from Pittsburgh, PA recently stayed two nights (10-7 and 10-8) at the Hampton Inn in Solon, Ohio. This email is to file a formal complaint about the manager, Terry Herman, for treating our families and players disrespectfully. On Friday evening, Mr. Herman hovered over our two teams of 8-12 year-old boys and girls, ordered a security guard to specifically watch our kids on the third floor and made our stay miserable.

Mr. Herman would not let a single child walk through the hall of the hotel without a parent. When confronted as to why an 11 year old player couldn’t walk from Room 320 to his room down the hall without a parent, he told the team manager and another parent that it was a concern for that child’s safety. Is the third floor of a Hampton Inn where almost all of the rooms are occupied by people that you know that dangerous? His focus on our children was uncalled for and rude, since they weren't misbehaving. In addition, Mr. Herman was directly asked by a team manager as to how old a child could be to walk in the hotel without a parent, he said 18. So you can drive a car, but not walk down the hall of a Hampton Inn in Solon? If that hotel is really that unsafe, why are families permitted to stay?

Mr. Herman also posted the security guard on the third floor all night Friday in front of the team’s suite to monitor our every move. His actions were truly oppressive and talking to him did not help. Herman also told the team manager that children were running outside in the parking lot unsupervised which was not true. Children were in the back lot with parents and helping the manager carry in supplies for this weekend, but were not unattended.

A team member’s grandma was talking to one of the other customers at breakfast on Saturday morning when he complimented the grandma on how well behaved the team was. He told the grandma that the manager spoke negatively about the hockey team when he checked in on Friday night. He said that he didn’t even hear the team make any noise on Friday and expected them to be a lot larger and louder from his conversation the night before.

Bottom-line, Mr. Herman gave us the impression that he didn’t want our 29 rooms of families in his hotel, made us out to be terrible parents and spent the night hovering over our group in a very impressive manner. He alone is the reason why we will not stay at this hotel again or recommend it to our friends if Herman is in charge. On the other hand, the rest of the staff especially Paul, the maintenance worker, were extremely friendly and helpful. Michael Levick was a pleasure to work with and couldn't have acted more professionally. I am also sending a copy of this complaint to our tournament directors - Hockeytime. Please don’t hesitate to contact us if you have any questions or would like to discuss matters further.

I originally called the motel in Corbin, KY. and made reservations for Sep 19, 24, and 25, then later called to change them to Sep 26, Oct 1 and 2. When I arrived on Sep 26, I did not have a reservation and found out that I had been charged for a no show on Sep 19. Apparently that reservation for Sep 19 did not get changed to the 26th. Needless to say, I am not happy about this and am considering ending any future patronage of Hampton Inns. Your prompt consideration of this matter will be appreciated and determine my decision. I have tried the last several days to contact the Corbin manager but he/she has never been there during normal business hours.

I am writing to issue a complaint against the manager of the Senceca, SC, Hampton Inn. The night before our arrival, we changed our reservation from 3 nights to 2. Upon check-in, we were still registered for 3 nights---the front desk person was very kind and assured us it was not a problem. When we received our credit card statement--we were charged the 3 nights. When we called the hotel, the manager told us it was our problem and up to us to prove we did not stay the 3rd night. He was very rude to us and said he would make no changes.

Our family has been a Hilton Honors Member for 15+ years. We have never had a problem, or caused one during any of our stays. This is the first time we have ever reached out with a dispute. I cannot believe the attitude and disrespect employees displayed. We throughly enjoyed our stay at this location--the hotel is beautiful. It is a shame that Mr. Welch is such a poor representative of the Hilton brand. Thank you to Erica in Hilton Guest Assistance who handled our issue with concern and kindness.

Stayed at the Hampton Inn in Indianapolis-southport. Paid $139 for a wash cloth full of pubic hair and ants all over our food in the morning. Told the front desk but they didn't seem to care. Will never stay there again. Called custom service and all they offered was 5,000 points which is only three dollars of a stay tomorrow in Bloomington Indiana. Insulted? Yes!

In room 357 in Hilton garden inn in St. Louis airport, complained to front desk about fitted sheet not fitting the bed. Call at 10pm and no response. Called again 20 minutes and still told us to hold on. So after another 20 minutes my son goes down with photo to prove this was not a joke. Guy in charge said he couldn't find anyone, yeah really for 40 minutes.

I recently (8/13/16) stayed with the Hampton Inn in Colorado Springs, Airport location. While there I spent the afternoon at the pool/jacuzzi with my family. The Swin family was also at the pool with their four children and we started talking. They said their children were ages, 7, 9, 12, and 15 and that they were from Kansas, and this was the first family vacation they had taken. Mr. Swin said he wanted his children to see the mountains and that they had visited the Garden of the Gods, etc., and that they were on their way to a doctor's appointment for their 12 year old to have botox treatments for his Cerebral Palsy, as his body becomes stiff and tight and it is painful for him.

I had noticed that their children were all splashing and playing and having a great time, however, the 12 year old was sitting in his wheelchair watching. I asked if he wanted to come into the jacuzzi with us, as I noticed the pool and the jacuzzi had the disabled lift available. The father said that he wasn't strong enough to lift him in and out of the pool, as he now weighed more then he did. The mother said the disabled chair lift was not working. I assured her that my husband was an engineer and could get it working. So after he inspected it, he said the battery and controls were missing from the lift and went to the front desk to get them.

The front desk person said the battery was dead and they would go next door (to the Hilton, I assumed) to get a working one. However, we waited and waited and never heard from anyone ....so eventually we worked together to get him into the jacuzzi, where he had a wonderful smile on his face, splashed his arms and gave his mother the sweetest kiss. My husband helped to get him back out of the jacuzzi and the Swin family was grateful that their disabled child was able to enjoy his vacation, rather then have to sit in his chair watching his siblings.

I contacted the front desk and said that it was unacceptable to have a disabled guest unable to use the pool and jacuzzi facilities, and that the Swin family should be compensated for their stay due to the hotels lack of having working facilities. I would have had a better reaction if I had told her the coffee was out, as she made no attempt to remedy the situation. I have since then talked with the general manager of the hotel and he said he would "reach out to the Swin family and ask how they liked their room, if the front desk was courteous..etc", I find this offensive since I was an eye witness to the events that took place and it was not the BED that was the problem!! His unwillingness to be gracious and to honor the 100% satisfaction guarantee is unacceptable.

I am asking that this family be provided a remedy that would be to the same extent as their injury. What would you expect if it was your first family vacation and your disabled child was unable to swim and enjoy the hotel pool and jacuzzi with his siblings? If you view it from this perspective, then I am sure you will find it within yourself to find the correct response, for their sake.