Hampton Inn Complaints Continued... (Page 8)

We are a Architectual Firm located in Tampa Florida and do work all over Florida and several other states and I book rooms at Hampton Inn all the time. I made a reservation for two of our employees traveling to Boynton Beach for work on the 26 of January 2016. After working all day our employees Alex Bothos (male) and Nichole Goulet (female) went to their hotel , it was around 8pm. She was told they did not have any reservation for them,. Nichole produce the confirmation# and she was told the rooms were canceled because they were booked through Expedia. Even though There is a confirmation # 126952657099. I went to google maps and looked up the address and found the hotel close to job site since they had to be back in the morning.

The girl at he desk ,Mellisa who told them that the reservation was canceled, also told them there was only one room available and that they would have to go Hampton Inn West Palm if they wanted hotel rooms. I called yesterday and spoke with a young man by the name of Michael. Whom by the way is very polite and helpful and let me know the manager Mellisa would be in in the next hour and call me back. Which she never did!

Michael however did call me back today and let me know that he was told I have reserved 2 rooms, 1 smoking and 1 non-smoking and that they did not have another non smoking room availible. Which was not the case, I reserved two of the same rooms. My concern is whether I booked it through Expedia, orbitz, hotels.com, google maps, it should not matter. They had a confirmation # and should have had their rooms that night instead of having to get back on the interstate drive 20-30 miles more and have to back to the job site in the morning after another 20-30 miles. I have another 2 hotel rooms booked with Hampton Inn for mid Feb in Georgia and I'm concern is what if this happens again?

Charges on credit card were charged while room was paid in cash. 7 days talked to afternoon manager and morning manager not communicating with each other. Told us it could take 7 days to get charges off of credit card. We will not be using Hampton Inn again. We will call be calling BB with complaint after filing on here.

The room 313 we were given at 1545 Jameson Drive, Grenada, MS had dirty linens on one bed. When we got off elevator there were several trash bags full of garbage sitting to left, which smelled. The room we stayed in the carpet was dirty & did not look like it had been vacuumed in a while. We have never stayed at a Hampton Inn before that was like this. The night manager was very nice & when she moved us informed me that I would not be charged for our nights stay, which I did appreciate very much. Just thought corporate might like to know this, if it were my business I would want someone to let me know so I could check on the management in charge. The breakfast was very good & lady very friendly.

Anytime I have stayed at the Hampton Inn I have had a great experience. I have especially loved Hampton Inn sheets and pillows and purchased some on line. My complaint is not about Hampton Inn. My complaint is about my daughter Julie. Julie is a General Manager at a Hampton Inn. I believe she is an exceptional manager and is appreciated and liked by her employees and Hampton Inn executives. My problem is...she wants absolutely nothing to do with me..and I am her mother! I don't know why she has no desire to see me or contact me and she will not say why to anyone else in our small family. It has been about 2 years since I have talked to her.

She does not want me to contact her through email, texting, letters through the US mail or leaving her phone messages. I was sending her beautiful cards through the mail, to let her know I'm thinking of her and how much I love her and miss her. I would text her and she would not text back. I would leave her phone messages on her cell phone and ask her to please call me sometime - she never has. I would call her husband's cell phone and leave messages asking him to tell Julie to call me or if he would take a moment to call me. I never heard from him either. I need to say I live in the north and Julie lives in the south. We are over 800 miles away! I am very torn and broken.

It wasn't always this way. This behavior gradually happened over the course of 4 years or so ago. She would call me less and less and it just gradually got to no contact at all. I found out several months ago from my sister, Julie's aunt that Julie was going to start a log of how many times I "harass her" and then have me arrested for harassing her. I am the founding director of a non profit organization and could never take the chance that this would happen to me - by my own daughter? My heartaches, she never sees my tears.. I pray everyday she will change her mind and to talk to me and see me again like years before. She has not called me for holidays that other daughters celebrate with their families. I thought maybe Christmas she would at least send me a greeting card or a picture of her and her husband or maybe of her cats and dog - nothing...like I don't even exist.

It's very painful for me to even write this and so unusual of a way to try and reach my daughter. Julie tells her aunt and sister to let me know she's fine, but is not interested in hearing from me anymore. Julie and her husband visit his few family members in Florida. The only things I have to remind me that she once loved me, are pictures, a refrigerator magnet, cards and a book she gave me several years ago. I also treasure the crystal bowl and candle holders her and her husband gave me several Christmases ago. I have told Julie over the years that I'm sorry I wasn't a better mother. I made plenty of mistakes and her childhood/teen years were not wonderful.

Julie's father passed away tragically when she was a teenager. I tried the best I knew how to teach her Christian values. When she was younger I would take her and her sister to church. She has always been a very sweet loving girl and loves animals like I do. What has happened to my Julie? I want to say also your stepdad is truly sorry and feels horrible that he broke your finger all those years ago... I apologize for resorting to writing the Hampton Inn and I'm so sorry to do so. Julie Honey Girl, please...reach out to me sometime...somehow.

I stay in the Brampton ( Toronto) Hampton Inn 4 nights ( sometimes 2 rooms) a year for the past 5 years. A couple years ago recycling bins disappeared from the room. So I end up bringing home my recycling. This particular trip we placed our towels (4) of them on racks as I believe it is a complete waste of energy to wash them. All towels were collected and new ones were left where it is clearly stated if you don't want them washed please rack them.

Small issues for some...... but means a lot to me because I can only imagine this is hotel wide ( maybe chain wide). The new item on my bill is the biggest irritant. "Hotel Service/Eco fee"........I was told this is for the reduced water usage of the shower, the generous hotel offer of donating the left over soap and I don't remember if there was a third lame reason . You can't charge your customers for a chain wide offering to do something good for the planet. Do it because you must ......not because your competition does and you can take financial benefit from it.

I was and employee at the hampton inn. I have two big issue and if you guys can't do nothing I getting a lawyer cause this matter is nothing play. On Nov 18 I was hired at Hampton inn anyways 12-6-15 I was getting my stuff together getting ready to get on the elevator when the manger touched me with his right shoulder then turn around and smile I went into the elevator and called my mom. I'm a single mom so I just did my job so I could go home. That's sexually harassment.

On 12-22-15 it was pouring down raining bad enough I live in a flood zone my wind shield wipers wouldn't work so I called and she said she would try see if she could get someone to come in. But the manager said I still need come in. I told them I had no was and I'm not going kill my self they didn't care. Mary call me back and said she saw me coming in. I said ok do I still need to she said yes. I wouldn't of made no different if Jenna was by her self I was going be by myself So I prayed and got to work.

The manager had seen me trying get my stuff together so I could start she said are u ok I said no she said what wrong I said it would of hurt to let me get my car fix and u had someone else work. Then said whatever you can go home the next time it rains you don't have worry about getting stuck, so she didn't have to make that smart remark. Nobody no if there going have car issue till it's time to go. three others have had issue. Corporate thinks she the big bad wolf walks around talking about everyone and I mean everyone.

On 12-24-15 I got a message from a co worker that I been taken off the schedule I said really, why so I called and talked Neil he said cause it slow I don't have come in and they only have two room for that day I said ok then I asked why am I crossed. Off the schedule for the following week he said it's really slow we will figure it out I said ok and hung up.On 12-30-15 I called to see when I work he said because I didn't come Saturday I told him he said I didn't have to cause it was slow and only had to room he said he didn't I have 4 witnesses who listen to the convention and then he said you no what I'm sorry you no longer work here and hung up in my face.

I got fired for what? So when I called back for corporate number everyone played dumb about the number. If nothing done I'll be filling charges for discrimination and sexually harassment

Staying at the Hampton Inn in West Mifflin, Pa. Checked in for 2 nights. Learned I had a late afternoon business meeting on my second day stay. Asked if there was a chance for a late checkout. I was told "NO" Not unless I want to pay for an extra day. This hotel person never checked her records, availability, times etc. Really. This is not the kind of treatment I expected. This hotel was not by no means "busy". I totally understand why Marriott gets a lot of repeat business. I can honestly say I have never had any problems with late check outs with Marriott.

I was an employee for Hampton Inn. On Nov. 28th 2015 I showed up to work at 7 a.m. the hotel had been a full house due to the weather. Customers were not checking out early because of the weather, the lady preparing the breakfast had called out the maintenance guys name which he is hard of hearing (no offense) he didn't hear her so he kept walking she then comes to front desk and tells me "you see he said he wouldn't throw the trash for her, I responded that he didn't hear her and she says "yes he did" I replied "no he didn't" she went on to say that he did and that that was his job and she was no longer going to let herself from no one. A little after that the acting GM (Amy) appeared at front desk so here comes the breakfast lady (Maria) to tell her that the maintenance guy did not want to throw her trash, which is a lie, and I let her know that that wasn't true, cause she was trying to make him look bad.

Well, minutes passed and her so called boyfriend/husband comes in and goes directly into the kitchen which at that point I didn't think anything of it. All of sudden he approaches me pointing his finger at me telling me " DO NOT TELL MARIA NOTHING" Maria's beside him telling him Juan,Juan, I told him "don't start and that he was not in his place to tell me anything and Maria's pushing him towards front entrance, and he starts calling out my husband which he was not there then I told him "get out of here". I then went back to the office where Amy (acting GM) and Raul a (co-worker) were sitting, I told her what happened she(Amy) went to kitchen and talked to Maria. I was really upset and humiliated.

My point is Amy gave my a verbal write up and told me she couldn't tell Maria's boyfriend not to come back, that because my husband would go too! I told her my husband does not act like that and the day he does I would be on her side Amy wanted me to admit that I had said "get the F out of here" which I didn't say that to him, which she insisted. I told her I would quit because I didn't feel safe working there and that I would finish the rest of the week Amy told me that if I didn't want to go on Sunday I didn't have to, she kept trying to get rid of me.

I feel that if she was able to hear anything into the office why didn't she come out to see what was going on? I felt unprotected that I decide to quit my job and call corporate. I ended up calling Jessica B. and apologizing for not going to work the next day(Sunday). Jessica tells me Maria's man was not allowed back on property but I never heard that from Amy acting GM in our location. I ended up talking to Amy to be put back on schedule but this time she puts me in housekeeping which I was Okay with at at first although, there was my days still available cause this was only 3 days after the incident. All I know is that I got the bad end of the stick for a drunken man that came into the property to assault me and I wasn't even defended. I feel Amy just didn't like me! Hampton is a very well known franchise and likes to look good and defend their customers. I believe we have rights too.

Checked in hampton inn walnut grove memphis tn. My husband was admitted to baptist hospital right there with cancer and has 3-6months of life left, as that's not stressful enough, went to our car( parked up front, by the office window in handicap spot.) and 6 cars were stripped of the wheels and tires. One car was stolen all in the same night. Nothing was done about it. We were told we could stay courtesy of them as we had no way to get anywhere without wheels right? Well my son in law had flyer points as he reserved it for us, well hampton used all his points to pay for the remainder of our stay. They did nothing. They have no security. I would not recommend this place, ever. Dangerous.

Stay on 10/18/15 We called the desk to inform them that the TV did not work, they said check to see if it was plugged in, it was so they said the would be up in about five minutes. We started un packing and hanging up our clothes and I turned on the heater, and very foul smell came from the heater, it smelled like someone had urinated in it, then it started smoking and set off the smoke detector. We packed our clothes and moved into the hallway. It had been fifteen minutes and no one had showed up, so I called the desk and informed them of the heater problem and that it had set off the smoke detector (which was still buzzing). They were quite rude and said the heaters always smell when they are first started, I said do they always set off the smoke detector? They said they would be right up.

Fifteen minutes later he shows up and takes us to another room and again was rude, acting like it was our fault we had to move. The new room had hair on the toilet and the bowl had been used and not cleaned, the heater would not work on AUTO, so we had to run it constantly. At breakfast the food was so bad people were saying they were not eating and were leaving, we joined them. On complaining to the manager at check out, she said she would have the General Manager (Jai Amrit) call us, naturally we have never heard from him. We have been long tine Hilton Honors Members and faithfully stay at Hampton Inn's, this was an experience we would hopefully never repeat, bad accommodations and rude service.

I secured two rooms one for my husband and myself and one for my brother and his wife. They arrived at Hampton Inn Coconut Grove Coral Gables Fl. On10/24/15. My Sister in Law refused to occupy her room because of smell of vomit in the room. Room was changed. I arrived Sunday10/25/15. Room was adequate but when my Husband checked in he was treated rudely by staff an African American woman said we would have to move room because we had two queen beds and we have them rented out. My Husband asked " what are you going to do put us out on the street". Husband also said we have a 90 year old mother in the Baptist Hospital who is terminally ill. Then she asked what e were using for our rate AARP.

She would change it to Hospital rate which was lower. We checked out on Tues 10/27/15. Bill placed under door was still on AARP rate. Today someone called from Hampton Coral Gables thinking we still a reservation at Hampton we were home in Gainesville. She was snippy thinking we were either still at Hampton or on the way. We had confirmation number80047863 l have stayed at this Hampton many times and have never had such confusion and consternation over our stay. My mother was admitted to Hospice so the family was very focused on her and not on unpleasant Hampton employee. We never did get the hospital rate and neither did my brother. Please audit this customer complaint and the correct behavior to be sensitive to family emergencies.

We checked in on 9/25 for one night . We were given room 308, when we entered the room and left our suit cases and immediately went out to dinner. After dinner we returned to the room to get ready for bed. Once we entered the room I stated to my husband it smells terrible in here, not noticing when we left our suitcases as we were only in the room a few minutes during that time. My husband agreed, I went down to ask for another room but the hotel was booked. During the evening especially on my side of the bed I smelled a strong odor of urine. I at one point said to my husband that I was feeling ill.

The next morning we got up at 5am to get out of the room and approach the front desk to complain about the odor. The girl at the front desk was polite and said immediately "I know what it is , it is the shower curtain next to the toilet it happens all the time as people miss the toilet and it hits the curtain". I stated to her that you should not rent that room again without cleaning it thoroughly , as the urine smell also was coming from the rug. She stated, "oh sorry about that". We paid for the room 159.00 which we are requesting refund for or a free night at another Hilton/Hampton Inn. We have had great experiences at Hampton Inn's staying earlier in the week at another location which was wonderful experience.

This experience was a bad experience and the front desk made resolution nor gave us no customer service satisfaction. We do not want to detour us from staying at a Hampton Inn again but again feel that some kind of customer resolution needs to be made.

I booked a room for 2 night at the Hampton Inn in Danville. I was assured that we would have a walk in shower to accommodate my wife's broken leg. I even asked the desk clerk to check with the manager, which he did, and I was again told we would have walk in shower. This was the reason we chose this hotel. A few days later when we arrived at the hotel our room had a tub with wall handrails. I asked front desk to move us to a room with a walk in shower and was told that there were no walk in shower rooms. I was told by the desk clerk that he would note the problem and I would be hearing back about some sort of compensation. Before checking out I spoke with another front desk clerk and she promised that I would be contacted. Five days later I have not received a call from the corporate offices.

I booked two room for Me and My Children, I end up extending my stay, due to car problems, nevertheless there was a fire drill, that was not announced, my kid was scare!! running in the hallways and thinking about a fire, there was no announcement of false alarm or not! As we finally got back asleep, the alarm went off again, still no indication of what was occurring, I called down stairs only to be told, there was no fire!

Then when I had to book another day, which I explained that I need both room for another night and was there any discounts that I could use, I was told the discount was already included in the rate of the family event, I end up paying close to $800 for both rooms. I did not think the staff was very helpful or had any sympathy in the matter of my axel breaking on my car, this made me feel like your hotel was family in dealing with families issues these children are foster children who got an opportunity to come and be in A hotel, only to leave out afraid with no explanation of why a fire drill went off!

My family had reservations for the weekend of August 7 and 8, 2015 at the Hampton Inn in Middleton, OH. We were part of a group from Notre Dame Academy soccer team that was scheduled to be in the area for a mandatory team bonding event. There were approximately 30 rooms on hold for the event. It was necessary to book the room prior to soccer tryouts, which took place August 3 and 4. Unfortunately, my daughter was not chosen for the soccer team. We, as a family, had spent our entire summer at events and practices. Not being chosen was heartbreaking for my daughter!

In the furor that followed tryouts I forgot to cancel out reservation at Hampton Inn. I am now being charged over $100.00. I spent three days trying to contact the general manager, Natalia. In the process I received multiple excuses regarding her lack of availability. I also left her multiple voicemail's and also contacted the Hampton Inn corporate offices...to no avail. When I was finally permitted to speak with her, she was exceedingly rude and without compassion! She refused to even consider waiving the charges.

I am fully cognizant of my responsibility in the situation. Never-the-less, I find Natalia's behavior unprofessional and inappropriate. At no point did she express regret for my child's distress, much less apologize for her failure to return my call.

Under no circumstances will I reserve a room with Hampton Inn or their affiliates in the future. I will also be recommending that Notre Dame Academy chooses alternative lodging for all future events for it's many sports activities. If Hampton Inn is that desperate to make $100.00, then they may consider their goal met. However, it will be the last time they receive anything from me and I will do everything in my power to make certain they are not a part of Notre Dame Academy's future.

My family and I were on the final days of a ten day road trip. I had planned the trip weeks in advance and had reservations for the entire trip in place. I am handicap and need accessible rooms. Hampton has a system where I can check into the room from my phone. I called Tuesday to make sure the rooms were available, I was assured they were available and was given the room numbers I had selected. Upon arrival, after a long day of travel I was informed that there were no rooms available. How could that be I had checked in the day before? Sorry no rooms. They sent us to a local hotel, which upon seeing the place, drunks outside, no air conditioning, not suitable for a good nights rest.

I returned to the Buchanan Hampton Inn told them I would not stay in the place they sent my family. I contacted Hilton Guest Assistance who instituted a conference call, myself the Hilton rep, the desk clerk, and the general manager. There were no rooms available for miles around, we were stuck in the mountains of West Virginia with no place to spend the night. During the conversation I was told that I had too high standards because I would not stay in the run down hotel. The desk clerk also expressed that I had booked the rooms with points, I did not realize redeeming Hilton Honors points made you second class. The representative from Hilton customer service heard the entire conversation.

She seemed sympathetic to my plight and stayed on the phone until an agreement was reached. The hotel had found accommodations around fifty miles away at a Comfort Suit. Wow another fifty miles of driving! At least we would have a room. The General Manager said that the Comfort Suits would not accept their payment so late in the day. I was asked to pay for the room and Hampton would send me a check. She would e-mail me the following day. I faxed the folio for the stay the next morning to the Hampton manager. No response, no e-mail, no check! After a week I began calling the Hampton Inn asking for the manager who was never in. No returned calls , no check, nothing!

I contacted the Hilton Guest Relations office, no response, no help, no anything! I am still waiting for the first contact from Hampton Inn and the Hilton people about the $150.00 dollars I am out. I am so disappointed how this event unfolded, Hampton and Hilton have always been my go to for consistent quality stays when I travel. Still I am floored that they gave away two rooms that I had actually checked into the day before! The Hilton people, to date, provide little more than lip service! I always hate to see something I counted on go to pieces, guess I'll be looking around for others in the "hospitality industry" to fill the void.

After 12 hours of driving we arrived at the Hampton.. pulled back the beds and one bed was fine but the other bed had the dirty linen from the previous customer, sheets were a wrinkled mess with numerous body hairs all over the sheets, the bathtub had a thick film on the tub which showed signs of not being cleaned for a while. After having the girl from the front desk come up that night to change OUR sheets, she told us she would notify her manager, but we never heard anything again. We were not compensated for the frustration of having this happen, to be honest it nauseated us to even think about getting into that bed. I would not recommend Hampton.

I mistakenly booked a reservation at the Idaho Falls Hampton on 5/6/15 on the opposite side of town. I requested that my reservation be switched to the Hampton at which I'd intended. The manager at the Lindsay Blvd location refused my request, despite neither hotel being near capacity, citing the 24-hour cancellation policy. Refusing a transfer between Hampton properties seems a very petty stance to take against a long-time, consistent customer. You secured my stay this evening. I'll think twice before booking with you in the future and will certainly avoid the Lindsay location.

We stayed there on Saturday night, April 11, 2015. We were woken up by a fire alarm going off at 3:40am. When came to our senses and realize that it was actual an fire alarm. Our room was on the top floor (4th) and we were confused and not sure whether it was a real thing or prank or exercise being done. Finally after about 5-6 minutes or so someone came by and told us that the front desk said for us to actual an alarm and to evacuate the building. My concern was why there was not a better way to let folks know for sure what's going on. (maybe a recording on the phone to tell that is real fire and to get out or over the intercom system or something to help. I would think your hotel would have a better way to confirm that we needed to get out of there. Believe the alarm was sounding but we did not smell anything so it was hard to believe that a fire was going on. We were told by others in the parking lot that there was a small fire or something going on the first floor. The hotel did not even say they were sorry for the interruption when we checked out the next day. I know the folks that morning was not the ones there when this happen but they should of at least acknowledge that we had been erupted during the night by the fire alarm. Given us a slight discount for our stay or say they sorry that it happen. We heard it was a kitchen fire. A note under the door would of been nice the next morning when we got up explaining what happen. Oh, I just had another thoughy, they want to know how many are staying when you check in but no came around from the hotel to verify that everyone had gotten out safely. I hope this never happens again. We have always prefer to stay at Hampton but maybe you need to implement a better way to let you customers know when a fire is in the building along with the fire alarm.

On 2-13-15 my wife and i checked in at the Haampton inn in Blytheville Ar.We paid 110.36 in CASH and took recpt.Had to leave our credit card for possible damage deposit,we told the girl do not swipe the card.We picked up our card am 2-15 and left no damage etc. im 80 yrs old wife about the same.We retruned home 2 wks. later to find a 119.36 bill on our credit card.After 6 calls e mail etc nothing.Our credit card was used with out out permission and someone kept our 110.36.Stay far away from there there a bunch of low down dirty cons,P.S. MOLLY the manager is a real peach lol to do business with.Molly i hope you read this you s--- b---

I was staying in room 307 at the Hampton Inn. Throughout the night I heard loud noises I called the front desk they said they resolve the problem but I continue to hear nosiness and when I left out to go down stairs I smell this very bad odor that smell like drugs I also told the desk clerk if was not nothing the clerk can do for me . This my business trip and I decided to stay here i couldn't get what I wanted down because of to many interruptions. I'm very unsatisfactory. I Was Not Happy With My Stay!

I was wrongful terminated for harassment and retaliation and discrimination against me. I went to the management and GM they told me basically its her way or the door. I must do what she says and have no respond to how she talks to people.

I by mistake booked a advance reservation online. The day before we were traveling I realized after a call to the hotel I had made the reservation on the wrong date. Don't know how this happened but it did. The hotel had a room on the night we needed it but would not let me change the reservation to that date. I have talked to numerous people and it is the same run around, they frankly could care less about my problem, offer no solution, no help and I am out of $108.00 that I did not have to lose. I have never been treated so badly by any company, the unconcern is unbelievable. I will never ever stay at a Hampton Inn and will advise anyone I can to never stay with this chain of hotels.

They don't care about their customers!

Checked in and out within hours due to bedbugs in room. I was told by the clerk that there were no other rooms available so if I choose not to stay they couldn't help me. I was truly out done, who wants to choose to stay in a room with bedbugs. It was explained to me that i would not be charged money woukd gi back on my card in about five days. i stated i understand what you are saying but coukd you pkease give me something in writing staring i wont be charged. she said she couldnt provide me we such. i told her tgat im traveling from out of town and do t want ti fet hone and never see my money and have no proof but a picture of the bugs.

Another toung lady started her shift and helped with tge matter...but still didt want to document no charge. i had to literally act loke a fool and threaten to knock on every doir and inform tgem of bedbugs in the facility. Then she made the notation, after to long if going backwards and forward. So, being without hotel money to stay anywhere else if i wanted to...i had to travel back home to baltimore from nc. I was out raged. I was told the manager couldn't be reached over tge weekend. Not only do I want my money back, but want a complimentary stay at a location where I feel comfortable.