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Write for Us Hampton Inn Complaints Continued... (Page 6)
427+ reviews added so far. Upset? Call Hampton Inn corporate: 1-800-HAMPTON
Royce Williams
2020 Enclave Drive
Rocky Face GA 30740
(706) 218-3485
marion63roy@gmail.com
23rd July 2018
Christopher Nasetta
CEO, Hilton Worldwide
7930 Jones Branch Drive
McLean Virginia 22102
Dear Mr. Nasetta,
I recently made a reservation at Hampton Inn and Suites in Panama City Beach Florida. (15050 Front Beach, Fl 32413) I am writing to you to express my displeasure with Hilton/Hampton Inn and Suites. I made a reservation with your reservation office about 1 week prior to arriving on July 19th. While making my reservation, I requested a beachfront room and early arrival at noon. The reservationist insisted that all rooms were beachfront and I had to inform him that I had stayed there a year earlier during your opening week and I knew for certain that all rooms were NOT beach front. I ask him to put this in the notes on my reservation and he assured me that he would and it was confirmed.
I need to say before I go on with my current situation that I had a bad experience during my stay on opening week about a year ago. We arrived to find out that we were not reserved at this hotel, instead, we has been booked at the Hampton Inn and Suite on Back Beach Road! (1 mile from the beach!) We spent 3 hours trying to get the reservation straightened out but we were only able to get a side room and were not given beachfront. Not to mention we were awakened several times during out stay with false fire alarms having to evacuate the building. Ugh!!! Ok, fast forward about 1 year later to this past week. When we arrived on July 19th, 2018 and we were greeted by the same Assistant GM, Lynn Burgess Smith, who immediately recognized me and my wife. She was pleasant and greeted us with a smile. This is where it was DeJa Vu all over again.
I gave her our reservation number and we told her we requested an early arrival and a beach front room. Since she was very aware of our past experience, she was very apologetic and told us that we were not booked ocean front, instead we had a “Direct Street View!!” This was totally unacceptable, not once but twice had we been mislead by your Reservationist! Since they were fully booked, there was nothing that Lynn could do but give us a break on our stay; however, that did not compensate us for the inconvenience or the misrepresentation that had occured.
This is where it gets really concerning….Lynn informed me that this happens all the time and it is not unusual for this to happen several times a day where the Reservationist makes a commitment that they cannot honor and they do this because they are on a commision based compensation plan and they will tell the person making the reservation anything just to get them to confirm. This is highly unethical and fraud.
I expect to have some sort of retribution based on my past two experiences and I am highly disappointed in this type of unprofessionalism and business practice. I would not expect this type of customer service from any organization and especially a Hilton company. I would like a phone call or letter back acknowledging my complaint.
Sincerely,
Royce Williams
706-218-3484
marion63roy@gmail.com
We specifically stated a 2nd night to swim at the pool and the pool was closed. There was a small sign on the door that said the pool will be closed for maintenance that we didn't see until after we had already gone in the pool. For starters the sign should be huge and it should say the pool IS closed not WILL BE CLOSED. WILL BE MEANS IN THE FUTURE. so now do I have to be concerned that my 4 yr old grandson went in a pool that was contaminated? If it is closed why was it not locked? Also 3 out of 4 of us got sick after eating the breakfast. We choose the hotel based on it amenities and 2 out of the 5 amenities you have listed might as well not have been on the website
I booked a room for my step-daughter to stay there the night before her orientation at George Mason University. I booked the room in my name, stated she would be the person staying, armed her with my Hilton Honors card & credit card and they would NOT let her check in because she was only 18. When I made the reservation it clearly stated on the website that adults were 18+, but not so, to actually check in, an adult is 21+, but for billing purposes they are 18+. Of course she's almost four hours away from home, and now has nowhere to stay. The heartless manager (Ms. Davidson) could have made an acceptation, but that was not to be. She left in tears and had to make other arrangements late at night. After trying to call Hilton about it, their response was Hampton Inn makes their own rules, yet every number I call, leads me back to Hilton. I'll use any other hotel from now on rather than one with the Hilton name attached to it.
Rooms not ready from 1:30 to 4:45 before we got a rooms late for our engage me & for the price you paid for these rooms is sad & poorly served this is highly unacceptable for a 4 or 5 hotel especially for Hampton Inn I want some of my funds return for the condition & bathroom stool was not clean . Sign Rose Dugger
Gave it 1 star just because that's the only option but also the bed and pillows are comfortable to my 5 month old, but overall.....Absolute WORST experience EVER! I will NOT return nor will I allow my friends, family nor my worst enemy to think to stay here. I will pay more to stay somewhere where its QUIET and you can actually get some sleep around here. I have a 5 month old and a 2 year that's woken up from loud freaking people above me from these thin walls and floors....YES, for the price I paid, you would think you will get some sleep...NOPE! I've called to complain about the ppl above me and all I was advised was to move to the 4th floor... Ummm, why would I move to the fourth floor with 2 young children to not only move them but to pack all our things as well....NO, not that easy! It's called... CALL the ppl above me and tell them to get their young freaking kid in check and keep him or her from jumping off the beds to the floor and running like he or she is in a marathon from 9pm-1am...... My kids are in bed by 8:30pm. I allowed the kid to be loud up until it woke my 2 year old then my 5 month old..... MAKES ABSOLUTE NO SENSE! I paid for 3 night and 4 days... Night #1, okay. Night #2, HORRIBLE and Night #3, I packed my family up and left in the night with explaining to "RICK" the AWFUL EXPERIENCE I WAS EXPERIENCING for the 2nd night. I will NOT RETURN EVER as much as my family travels. If you want no sleep...COME HERE! If you want to hear your neighbors come in and out their rooms across the hall or next door allowing their doors to slam, talking loudly in the halls and their kids..... COME HERE! If you want not a very good customer service.... This is DEFINITELY the place for you..... FOR ME, I didn't pay to have a lousy experience. I will take my business elsewhere next time. Was a lesson learned! Thanks Hampton, you lost a customer and many more after I share this experience with my family and friends.
Dear sir, first I would like to thank you for your assistance with this matter! I also request that you review the contradicting statements provided by your staff. First, I have consistently ask your company to interview the young lady who check us in. There is no doubt that she would recall me asking about placing the room charge and valet charges on two different credit cards. Additionally, she will confirm that I was informed that the charge for that night as well as, the remaining stay would be billed to the room.
It appears that, the valet statements are different. One stated that, my brother and I went to the room and didn’t come down until the morning. The second statement was that, the Valet assisted my brother to the hotel and we left the premises. Please note that prior to leaving, I asked the valet why was my vehicle still on the ramp. He informed me that, the policy was that they would leave the vehicles for about an hour In case, the guest change their mind or forget something.
Additionally, the next day the Valet supervisor took the ticket and informed my wife and I that the ticket would be taken care of. This was the outcome from her speaking with the young lady who checked us in to the hotel . Be advised that, We don’t even have possession of the ticket now!
Also, be advised that, my room was cleaned after our first night. It appears that, your staff in an attempt to respond in a defensive position have misinformed your office with the wrong day! I will provide your office with two notarized statements from the two elderly family members which were witnesses to the fact that the situation occurred after the funeral on our 2 night. As well as, the condition of the room and the location of the hang signs in the bathroom.
Once again thank you in advance!
Anthony Diggs Sr.
Sent from my iPhone
On Jul 11, 2018, at 6:55 PM, HRCC Inbound Email Prod Address-gstcorrespond <guest.correspondence@hilton.com> wrote:
Dear Mr. Diggs,
Thank you for contacting Hilton Guest Assistance. My name is Courtney. It will be my pleasure to assist with your ADA claim, housekeeping and service issues at the Hampton Inn & Suites Baltimore-Inner Harbor, MD.
In review of your file, as of July 10, 2018, the hotel has stated that you refused the valet service upon arrival at 12:00 am. When the valet attendant asked about the vehicle, they said you stated that you were being picked up by your brother. They said you took the key with him to the room and didn't come back till morning. Baltimore city has issued a $32.00 parking ticket for the car being left on the ramp over 15 minutes. Since the car was never registered at the Valet service, the hotel has not charged a parking fee for the first (day). The hotel said you did chose to valet park the car next day. There were no corrections or refunds issued.The hotel said you refused the housekeeping service the first night by placing "do not disturb" sign on the door. They have the housekeeper's board and the housekeeping supervisor's report collaborating this. The hotel will not issuing any compensation.
For immediate hotel assistance, feel free to contact the hotel at 410-539-7888.
In an effort to make amends for your overall experience, a total of 10,000 points will be posted to your Hilton Honors account within 24 hours. The Voice of our Customers is critical to ensuring our guests receive a rewarding experience when staying at the Hilton Portfolio of Brands. Thank you for bringing this concern to our attention.
Should you have any additional questions relative to this matter, please contact our Guest Assistance office at guest.correspondence@hilton.com.
Best regards,
Courtney V.
Corporate Guest Relations Specialist
Hilton Reservations and Customer Care
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My name is Nathaniel D. Houston, Sr. I am a pastor and President of the Northeast Mississippi Baptist State Convention, Inc. I stayed at your property located at 320 Coulter Cove, New Albany, Mississippi from July 2-6, 2018. I was there, along with 20-30 members of our State Convention, for our Annual Conference Meeting. As a guest, I dropped off 3 white shirts to be cleaned. I received 2 of the shirts back properly cleaned, but one shirt was returned badly stained. I asked the manager to send the shirt back to the cleaners to clean and remove the stains. When the shirt came back the second time, the cleaners claimed that the shirt was stained when they received it. I explained to the hotel management that this was not true and that they saw the shirt before they sent it to the cleaners and could verify that the shirt was not stained. Nevertheless, the hotel management stated that I would have to take this up with the cleaners. I told them that as a guest of the hotel, I should not have to resolve this matter with their local cleaner contractor, but they should resolve it on my behalf as their guest. They responded that there was nothing else they could do.
I was very disappointed with this response and felt that this response did not reflect well upon the kind of customer service that your company represents. The shirt is valued at approximately $80.00 and now its ruined. I would appreciate your assistance in resolving this matter. I await your response.
Thank you!
Nathaniel Houston
When I called for a wedding block on June 18 the . Smith -hulbecki the person who did the reservations didn't do it properly. My quests are being told no such block at the Sturbridge location. Called corporate manager would not speak to me and was told that the quest need a confirmation number .83533209 Was not given any of this info disappointed wedding quests are not able to book rooms. Corporate very poor service .
I did not stay got billed for two nights . The manager gave me a 0 balance receipt and assured on camera we would not get billed. We never stayed and the manager will not respond to us or our emails . VERY REDICULOUS . I am close friend with people who book for business for steal companies and I will be sure that they loose all of their business.
Arrived at Hampton Inn in Scottsboro AL at 3:00 pm for check in. At 7:30 pm, we were still unable to check in due to room not being cleaned! Really? This is so unacceptable! I am a Hilton Honors member and will NEVER stay here again.
Try having an 8 yr old baseball player in a tournament that needs to rest for the rest of the tournament the next day.
Hi my name is Sandra patrician
We have just come back from your hotel after a 3 night stay from 7/2 to 7/5 we always stay at this hotel when we go to Portsmouth New Hampshire for many years but this time around it was a very bad experience right from the beginning of our stay this is the first time that I have had to complain about anything at any time but this was very bad time at the hotel .when we got into our room 325 the bath was dirty and hair around the drain ,and around by one of the beds next to the window the carpet was wet so I had to put a towel on top of it ,but the worse thing is that my husband found a condom beside of the nightstand and bed.when we went for breakfast on our second morning the juice machine was broken and on our last morning the juice machine was still broken and to top this off the food warmer was also broken and all the food in it was cold ,the front desk said that they are waiting for them to be fixed so we ended up going out for breakfast,I look forward to hear from you about this bad experience again we love the location of the hotel when visit Portsmouth I also think it was bad that the staff did not think about all the other guests at breakfast time about the poor food and juice machine being broken .
Yours sincerely
Sandra &frank patrician
Like its really going to help. Going back to holiday inn for sure if I don't get reimbursed. The carpet stunk. The tv didn't work. Requested on line first floor by pool got sixth floor. Flys all over in dining room. AwFul service.Also my mother in law fell sick a d had to leave 1 day early. You would not compensate my one day but that's okay yeah. I know where not to go from now on. Thanks. Never even received a receipt on line. What kind of bull? Hah
WORST PLACE EVER! FIRST WE ARRIVE POOL DOES NOT WORK. ITS OK WE CAN MOVE PAST THAT. SECOND THEY AGREED TO TAKE CASH PAYMENTS BUT NEEDED MY CREDIT CARD ON FILE, BIG MISTAKE. I STARTED GETTING CHARGES LEFT AND RIGHT FROM HOTEL WHEN I ASKED FRONT DESK THEY SAID IT WAS JUST A 'HOLD' AND CHARGES WOULD FALL OFF NEXT BUSSINESS DAY. DAY OF CHECKOUT MY CARD WAS CHARGED 4 TIMES FOR SEVERAL DIFFERENT AMOUNTS.
WE NOTICE ELECTRONICS MISSING, WENT DOWN STAIRS ASKED FOR A MANAGER. SHE COMES OUT NOT LISTENING STARTS PAGING HOUSEKEEPING LADY, WHO COMES DOWNSTAIRS AND STARTS TELLING US WHY ARE WE ACCUSING ME OF ROBBING YOU. VERY UNPROFESSIONAL. MANAGER PROMISED TO CALL US NEXT DAY NOTHING. THEY PROMISED US A REFUND AND TIL TODAY WE HAVE SEEN A REFUND OR HEARD FROM ANYONE.
I stayed at Jacksonville Fla and Myrtle Beach Hampton Inn and I tell you I couldn't been more satisfied...extremely friendly and very accommodating...highly impressed and I thank you Great job!!
Hello, I want to add that I love staying at the Hampton inn. However, I came in with locks on my bags. People know what they have in their luggage. As toward my stay, I was in bereavement and suffering with the loss of my son whom committed suicide. The very room I booked was the I had him not to long ago when he was a baby. I can not believe this. I entered the room on June 3, was not told the check in time or check out time. Not appreciated or acknowledged as a member. However, two of the ladies there were nice to me at the service desk. As State Detective. I was not prepared to work but, had to. Now, put somethings in the room. I had witnesses as to what was in one of the bags. I left the room first @3:00. The other bag I looked. The other one was not locked. Test No.1. Upon leaving, I told the other two to let me know when they were leaving. They left the around 4:30 pm. The small luggage was on the left in a standup position unlocked. The Items in the were itemized incase of theft occurring. So, I decided to head back to the room. That was around & 7:30pm. I never looked in the bag, until later that night. I did not notice anything at first missing. Exhausted from traveling and work. Got into bed. Slept good. Thank you, Enjoyed the room, The breakfast and everything. Upon packing my bags. I did notice some items missing as i went through the checklist. I locked the bags and it stayed it locked...until arriving home. I was very disappointed in the Theft that occurred no one else had stolen anything from me at all. I want to say this, Someone with a key came into the room and when through that bag stealing what they wanted. It's not worth it to go through a loss in tears and discover missing items in your luggage. People remember how they treated by whom the way they were treated. It's an awful feeling once disappointed. I will next be ready for the next hotel thief and I will arrest them on the spot. DO YOU HEAR ME.
I was charged twice for my stay.Come to find out i was lied to because the girl processed the check in wrong and canceled my check in and made me come back to re pay and I told her my bank already processed the card and she told me it didnt on her end or it couldve been booking.com so i did it again and now i have 2 payments pending so i again at ck out asked her why it shows as 2 and she said she didnt know and they only have one so i asked for my receipt and was refused!!! i spoke to booking.com and they said they called and the woman told her of her error. so she tried to be sneaky and cancel my inital payment and reprocess it with the card on booking.com since it was an out of date card she had to notify me she needed to do the charge again but tried to blame the machine. I am so livid because of her error i have bills that were jeopardized because my bank was pending almost 600 for 3 days. I always stay at hampton inn but i will never stay at the one on w main st middletown ri , they all need to be retrained since nobody could give me a truthful answer
When I arrived at the Hampton in Dublin, Ga. on June 2 and checked in for my reserved room the price was $139. I told the clerk I wanted the same room for one night in the following week. When I checked in on June 7 for that room the rate was $154. The clerk didn't know the reason for the higher rate and I had not been told about the increase. That's a poor way to treat customers. I will not stay at a Hampton again.
On arriving we was told the pool wasn't in service 1 of the reasons we picked the Hampton. Went to take a shower there was no hot water. When calling front desk I was told there is nothing we can do for you it been like that all day. Let it run it will get hot. Let it run for 30 min stayed to cold to shower. Both of these issues should have been brought to my attention at check in. I would of went down the road to any other hotel chain that gives you the amenities that you should get when paying for a room to stay in. DISAPPOINTED WITH THE WHOLE MANGEMENT APPROACH AND STAY. I SHOULDN'T BE CHARGED THE PRICE OF FULL SERVICE WITHOUT RECEIVING WHAT WE EXPECTED TO GET WHEN STAYING AT A HILTON BACKED FACILITY. TRULY NEVER STAYING AT HILTON/ Hampton hotel again.
Received a call from Hampton Inn Lee Summit MO this AM. Was told that "2 queens not available, we are over sold, one king bed (for 2 adult males), we will call you back. at 1315 we decided that our business was finished, weather was good, and let go home now. Called Tiffany at Hampton Inn to cancel our reservation. We both laughed as the 1 king for 2 adult males wasn't a problem anymore. At 1330 Tiffany called me back to tell me that she was going to charge me for the room. I said OK, we will just stay in KC tonight and eat BBQ. She said that there was a 48 hr??? cancellation policy. Give me my room or give me my money back. When I called back she said that her manager told her to charge me but changed his mind... Whatever, I had better not be charged for this room.
Jack Owen
217 671 4919
jackowen17@outlook.com
I called Hampton Inn at Louisville KY airport on the evening of May 1 when I realized my flight was delayed 4 hours ( out of Newark) and I would need to stay near the airport for the night. I booked the room, with the understanding that I would not be arriving to the hotel until approximately 1:00 AM. The woman with whom I spoke said she would mark it as a late arrival. Upon arriving at the hotel, I was told that i couldn't check in until 3 PM because my reservation was for May 2. When I explained my conversation with the person with whom I booked, he said she had put it in wrong, but I would have to pay for 2 nights if I stayed. Again, I explained that I just needed the room for Tues night ( although it was now 1 in the morning, Wed). I asked him to cancel the Wed night reservation and just give me a room for this few hours. He repeated that he would have to charge me for both nights. He couldn't let go of this charging for both nights thing, so I made sure he cancelled the May 2 night and then I left and got a room across the street ( cheaper I might add).
I am disappointed. My family has a reunion near Hagerstown, MD every summer when we book between 6-8 rooms for the weekend at the Hampton Inn there. After my very exasperating experience with this clerk, I'm going to check out other options for this summer. I arrived in Louisville after a stressful travel day,anxious to get settled. I had an important meeting in Jackson, KY the next day with more travel involved. So my experience that night with Hampton Inn was far from helpful.
Stayed at a Hampton in Las Cruces, NM and got what I believe to be bed bugs. For a week I tried to contact management asking that they check the room to get ignored. It’s been more than a month and no one has returned my calls. Don’t stay at the Hampton Inn in Las Cruces if I-25. The manager doesn’t seem to care about guest concerns.
well during my stay on 4/13 was told I would be able to swim but there was a delay in what was told to me by an employee. Needless to say I drove 40 min away and back with my children and they lied about telling me this .Front desk Mrs.E was very disrespectful and rude and the GM didn't return any call I placed but soon as I emailed her she emailed back immediately to avoid talking with me directly.I just want my money back for the 1 night that I drove from out of town to get my children and spend the weekend with them. Both the GM and her front desk person MRS.E were just ridiculious and rude. Please help me resolve this issue I have I know that is not Hilton and I am a Hilton honors member.
Our luggage was lost and they acted as though they did not care. We have been dealing with this for over 8 hours and still no resolution.
Let start feeling sad to have come to Buffalo and stay at downtown Buffalo Hampton inn made reservations for 3pm had us wait for hour today that hotel is not ready and then was treated very rudly by reception to find out that they still have gave us the room came over with two more sodas to go with the ones they already gave us by the we were upset so since reception seen that we were upset took them back n said nevermind SMH I been in a lot of hotel never got treated like this
11 Mar 2018 - In an attempt to make a reservation for 17 Mar 18, I inquired with the reservation person (813-818-7202) about retired military discount and her reply was that because the rooms were filling fast, they could not offer a discount. At that point I asked to speak with her manager because I was having a hard time understanding her broken English, although I did not say that to her. At that point SHE HUNG UP ON ME. Not very professional. Frank S. Pirog, Member # 588897012
I emailed the complaint office about one manager that works at the Hampton location. Jessie aly,in the back entrance, and mission st.in the front. Last Wednesday night.did you receive my email if you did not,let me know. the surety guard saw and heard every thing.I believe the guard said the guys name was right. Please let me know if you received my email
Good day,
Last year September, I made a reservation with your Hampton Inn Suites in Knoxville TN 601 N. Weisgarber Road 37919 865.693.5400
I had just got out of the hospital as I had stomach surgery and my family and I were trying to leave South Florida due to Hurricane Irma. We could not make it out the state and had to cancel my reservation the same day. I was charged $151.25 on my debit card for a one night stay cancellation fee which was charged to me on 9/8/17 during this state of emergency. I am respectfully asking for a refund of this monies. I know that it has been a long time since this has occurred but in speaking with some fellow coworkers, all who were planning to leave for the Hurricane but could not leave the state received their full payment back. Marriott, Fairfield ect. This is what has prompted me to write this email. I am wondering why this company would charge during a state of emergency and I am asking for a refund.
Sincerely,
Anthoula Washburn
3464 NW 25th Terrace
Boca Raton, Florida 33434
561.843.0421
Reserved and stayed 1 night (14-15 November 2017), 2 rooms, 4 adults. My credit card statement shows I have been charged as if we had 4 rooms or stayed 2 nights ( ie double the agreed reservation cost) . So far Hotel manager has not refunded my card. Phoned hotel, manager not contacting me back.
Feel very let down. is there dishonesty taking place at this hotel? Can you assist please? Thank you.
UK Visitor, Mr N P Whitehouse
Me and my family have stayed st the Hampton inn st birch run for 25 years every nov. the last two years were absolutely horrible last year was during the worst snow storm and we had no heat we were credited for. This year 2 out of 3 rooms had issues mine room was so hot in the winter we had to sleep in shorts and a tank top due to having no air and we had to sleep with the window open. The hot tub was broken again. The second day same issues but when I got up to shower (I was the first one up there was no hot water. When we called to let the desk know he laughed and said oh we forgot to turn on the reserve hot water tank??? I have been trying to contact James the Gm it took 10 emails and about 6 calls to find out how rude he was. He was so cocky I felt uncomfortable talking to him .i was promised my 2 night refund and it would of been credited that day if I payed on my card but I paid in cash so I was told I have to wait. I finally got a hold of James and was told we’ll all we are gonna do for you is Send 1night because we had issues late stay . I said we have been coming for 25 years and have only had 2 bad stays. He said it would be better if we found some were else to stay??? I was so shocked to here this from a Gm. You would think being a customer fk that long you would got more respect then that. All we expect is to have the basics a clean room, heat , air and hot water. I don’t think this is too much to ask for. I would like a phone call back in regards to this horrible experience.
Thank you
Wendy Kapuscinski
7343633900
Wkap111@yahoo.com
Me and my family have stayed st the Hampton inn st birch run for 25 years every nov. the last two years were absolutely horrible last year was during the worst snow storm and we had no heat we were credited for. This year 2 out of 3 rooms had issues mine room was so hot in the winter we had to sleep in shorts and a tank top due to having no air and we had to sleep with the window open. The hot tub was broken again. The second day same issues but when I got up to shower (I was the first one up there was no hot water. When we called to let the desk know he laughed and said oh we forgot to turn on the reserve hot water tank??? I have been trying to contact James the Gm it took 10 emails and about 6 calls to find out how rude he was. He was so cocky I felt uncomfortable talking to him .i was promised my 2 night refund and it would of been credited that day if I payed on my card but I paid in cash so I was told I have to wait. I finally got a hold of James and was told we’ll all we are gonna do for you is Send 1night because we had issues late stay . I said we have been coming for 25 years and have only had 2 bad stays. He said it would be better if we found some were else to stay??? I was so shocked to here this from a Gm. You would think being a customer fk that long you would got more respect then that. All we expect is to have the basics a clean room, heat , air and hot water. I don’t think this is too much to ask for. I would like a phone call back in regards to this horrible experience.
Thank you
Wendy Kapuscinski
7343633900
Wkap111@yahoo.com
I have a lot to complain about so it's going to take me more than a hundred words so I'll just try to be pacific my home got ruined from Hurricane Irma being a FEMA client I stayed at the Hampton Inn on 11740 Tampa Gateway Boulevard in Seffner Florida 33584 somebody might want to get back in touch with me because I have a list of things they were very rude to me and the staff members names that were rude to me I have a list of and all the stuff that they told me and even the manager how they treated me there and I stay 37 days there until they said it didn't have any room for me anymore and it kicked me out their service is lousy lousy and because I'm a recipient I did not complain until I left the place because I didn't want any repercussions coming back on me so if somebody could please give me a call back at 813-359-7209 so I can speak to a person I would be really really happy thank you
Dear Mr. Nassetta,
I regret having to write to you about an unpleasant experience I’ve had with your company. I prefer to contact a company only to praise an employee or the company’s actions.
Unfortunately, my situation is such that it is necessary for me to forward a complaint to you.
I made reservation for November 22 and 23 at your location in Clarksdale, MS for the Thanksgiving holidays. My room number was 216. I had to endure constant noise coming from the room above me doing quiet hours. I called and reported it to the front desk (Tia) between 11:30 pm and midnight. The noise continue until the morning hours. I didn't get any sleep doing my stay.
I look forward to hearing from you. I hope you can respond within 30 days so that we are able to resolve this problem in a speedy fashion.
Sincerely,
Torrence
On 11-17-17 a reservation was made upon checking the girl at the front desk told us that we would be charged a “security” deposit and billed credit card for $108.91 when I see this charge the next day went and spoke to the girl at the front desk who advised that this would be credit back to the account on this day. When ask why I was charged this amount the girl said she was not sure why she did that and she was new. This cause for me to be charged several charges from my bank now since I should have not been charged until check out, and it was made clear the card was to secure the room wanted to pay cash when we checked out. On Sunday when checking out the girl at the front desk did not have a resolution for this matter and I was never charged the full amount. Called today 11-20 and was told a manger would contact me a second time and STILL no call.
Thé Hamption Inn in Dalton, Ga, is certainly not the quality we expect when staying at a Hampton Inn, The rooms probably haven’t been updated in 10 years. There was a huge cobweb hanging from the lamp over the desk. There was a huge stain on the carpet and the upholstered chairs were worn and didn’t look clean. We will never stay here again.
Traveled for many years as Diamond member and stuck with Hilton chain of Properties. After staying one night at this hotel above, I will no long stay at a Hampton Inn. This is the most dysfunctional Hampton Inn that I have ever stayed. Your corporate customer service is very unhelpful and unprofessional. If you want the details, please email me as it will take 2-3 pages to tell you everything in writing. General manager and employees of the Hampton Inn Doral/Miami airport west are among the worst in the business. Thank you for listening.
Stayed in Cadillac Michigan 10-16-17 to 10-20-17. They were to charge the room to my Corporate lodging card. they Charged the room to the Credit card i gave for incidentals instead. i have been waiting on a credit for 3 weeks. it's rediculous
I have been trying to get 5-7 rooms for Dec 8th and 9th. I started in person at the hotel and was informed they could do 5 rooms but would need to go to someone else for confirmation. I made 5 calls and did talk to an individual who said she would take care of it and call me back. I have never received a call back and now find that I do not even have the 5 rooms.
I find this unacceptable. I am getting married and needed the rooms for out of town people. This has caused me a lot of distress. This is very poor business. I have always loved Hampton Inn but will not use them again. This is a small area for bad publicity.
FYI Hampton Inn Braselton Ga. Janie Brandstetter 770-967-8159
Staying 2 weeks in this hotel Brandon Florida. I called the front desk and manager and told them the hot water looks terrible and they just stuck their faces back into their I-phones like it was no big deal. No concern for peoples health or the customer.
I was charged for a room when I did not stay there. My credit card was used to hold the room for a Veterans Affairs event. My orders were canceled and I notified the hotel (listed below). They still charged my credit card for someone else's stay, and as of today 10/12/2017 the hotel will not return my calls or they hang up as soon as I enquire about the un-lawful charge. 765-6626656, IN VNT 8091
Hampton Inn
1502 North Baldwin Avenue
Marion, IN, 46952
Phone: 765-662-6656
Fax: 765-662-6653
Email: hampton.6656@gmail.com
I've stayed at Hampton Green Hills Nashville and loved it, until last time. When I wrote a mixed review on Trip Advisor, hoping for some sort of "I truly hate that, how can I make it better", I instead got an arrogant ass belittling me. I looked at other reviews that had rated them poorly, and he pretty much told them to go elsewhere. I'm not a good communicator, but had a legitimate complaint about an employee yelling at my grandson, as well as scolding us for talking too loudly. I try to be considerate of others, but it is the way they went about it. I don't know what happened to the customer is always right, but this regional manager does not believe in that theory. I called the Motel and asked who his boss was and they indicated it was Mr. Hilton and good luck finding his number. Outrageous.
I stayed at the Hampton Inn in Hershey, PA on 09/29/2017 due to my sister being a patient at the Medical Center. I've stayed at a number of Hampton Inns when traveling for business and pleasure but never ran into this problem before. I checked in late that evening and specifically asked the desk person if they gave AAA or senior discounts. I was told yes they did and gave him my AAA card. I checked out early the next morning to return to the Medical Center. When I looked at my bill I saw no discount had been taken off. When I questioned the desk person regarding this, I was told that there were no AAA rooms left when I checked in and therefore I didn't get a discount. What?!? No AAA rooms left? Never has any hotel chain given me an excuse like that. I'm also going to check with my local AAA regarding this. I would not have stayed had I known this was your policy. This is like the "bait and switch" tactic used by unscrupulous retailers. After all the taxes were added, my bill ended up being $183.84. I didn't stay there the next night nor will I be back at any other time. My company has always put me and any other traveling employees up at Hampton's, but I will be asking them to check the charges for past visits. Hopefully there will be no inaccuracies. Also, my niece and her dad also stayed at a Hampton while being with my sister. I'm not sure if she stayed at the same Hampton as I did, but her bill was considerably less than mine. Her name is Wendy Baker. She belongs to a club or something offered by Hampton, so I understand a discount there, but this was a major difference in price. Maybe you could explain this to me. What a huge disappointment!
I reported a theft (jewelry bag & jewelry) to the Ithaca, NY Police Department- Case Number I17-15935 during my stay at the Hampton Inn-Ithaca on Sept. 1-3, 2017. Officer Chance Van Cleef met me at the hotel Sunday morning, took my information, questioned your front desk personnel, and gave me the case number with follow up information. I will call them Sept. 8th.
Hampton management lacks, completely, customer service and professionalism. At minimum, I expected a courtesy call from Manager Amy Magdon; she never called. Sam Ferro completely avoided me that evening after I spoke to him at the front desk. I had to call him to get an idea of the type of help I could receive. He avoided any responsibility and referred me to Beth Jolles, the Housekeeping Supervisor. His corporate reply was " 90% of our staff has been with us a long time and we have a lot of trust in them". He said guests often misplace things....I positively know I did not misplace my jewelry bag.
I discovered my jewelry bag missing late Saturday (Sept. 2) night when I returned to my room. After searching, multiple times, all my bags, beds, room, bathroom, drawers, under furniture, etc., I immediately went to the front desk and spoke to Sam Ferro. He was of no help and said guests often misplace property and I should search my suitcases and the room. He said Beth Jolles, Housekeeping Supervisor, would call me the next morning. I called Beth around 8:30 am on Sept. 3rd . She offered to help me look through my suitcases and room which she did. She also suggested I report it to the Ithaca Police Dept. Together, Beth and I did not find my jewelry bag.
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I expect a reply. Elyse P. Kukonu Houk
My mom and I stayed at Hampton Inn August 14,15 in Martinsville Va. The room appeared to be clean. I sent in a complaint and was contacted by Michelle a few days later. My complaint was bed bugs in room 412. She stated that the pest control company checked our room and the rooms on both sides and reported seeing no problem. Do you think these people would report a problem and risk the chance of losing their contract? We have stayed at this hotel on many occasions and always been very pleased with our stay. Almost a month after our stay there I still have places on my neck and ankles from bed bugs. What ever happened to being 100% satisfied?
We booked a room at the Hampton Inn, 95 Vilano Road, St Augustine, Fl 32084 from 10/17/16 to 10/31/16 for which I was charged 2486.25. During that time we were moved on 4 different occasions due to problems with the rooms (example - AC/heat for 2 rooms) and the last room we were moved from was because supposedly this particular room was promised to other guests. No compensation on our bill was made at that time or even on discharge.
The perhaps larger issue was the fact that we had a 3rd floor room, my husband is handicapped with limited walking ability and from October 29 to 10/31/16 the elevator was not working and was only slated for repair on Tuesday, Nov 1. Needless to say, my husband was pretty trapped in the room due to inability to climb 3 flights of stairs. No compensation was offered for that inconvenience either.
While we have always enjoyed the Hampton Inn Hospitality in the past, we were very disappointed and unhappy about this particular stay. I feel some adjustment should have been offered even though it doesn't change the fact of the inconvenience and overall disappointment with our accommodations.
I went to check out the morning of November 8, 2016 at the Hampton Inn West in Reno, Nevada. The television was broadcasting on election day, and I made a light passing comment to the female clerk (Hispanic) that I bet we would all be glad when this day was over! She proceeded to tell me at length how she would have to learn to forgive all the bigoted people who have insulted her race. What? I was just trying to check out after a lovely stay. I did not expect to be politicized with such an inappropriate comment or made to feel so uncomfortable. I would have liked to have been respected also.
My hockey organization, the SHAHA Panthers, from Pittsburgh, PA recently stayed two nights (10-7 and 10-8) at the Hampton Inn in Solon, Ohio. This email is to file a formal complaint about the manager, Terry Herman, for treating our families and players disrespectfully. On Friday evening, Mr. Herman hovered over our two teams of 8-12 year-old boys and girls, ordered a security guard to specifically watch our kids on the third floor and made our stay miserable.
Mr. Herman would not let a single child walk through the hall of the hotel without a parent. When confronted as to why an 11 year old player couldn’t walk from Room 320 to his room down the hall without a parent, he told the team manager and another parent that it was a concern for that child’s safety. Is the third floor of a Hampton Inn where almost all of the rooms are occupied by people that you know that dangerous? His focus on our children was uncalled for and rude, since they weren't misbehaving. In addition, Mr. Herman was directly asked by a team manager as to how old a child could be to walk in the hotel without a parent, he said 18. So you can drive a car, but not walk down the hall of a Hampton Inn in Solon? If that hotel is really that unsafe, why are families permitted to stay?
Mr. Herman also posted the security guard on the third floor all night Friday in front of the team’s suite to monitor our every move. His actions were truly oppressive and talking to him did not help. Herman also told the team manager that children were running outside in the parking lot unsupervised which was not true. Children were in the back lot with parents and helping the manager carry in supplies for this weekend, but were not unattended.
A team member’s grandma was talking to one of the other customers at breakfast on Saturday morning when he complimented the grandma on how well behaved the team was. He told the grandma that the manager spoke negatively about the hockey team when he checked in on Friday night. He said that he didn’t even hear the team make any noise on Friday and expected them to be a lot larger and louder from his conversation the night before.
Bottom-line, Mr. Herman gave us the impression that he didn’t want our 29 rooms of families in his hotel, made us out to be terrible parents and spent the night hovering over our group in a very impressive manner. He alone is the reason why we will not stay at this hotel again or recommend it to our friends if Herman is in charge. On the other hand, the rest of the staff especially Paul, the maintenance worker, were extremely friendly and helpful. Michael Levick was a pleasure to work with and couldn't have acted more professionally. I am also sending a copy of this complaint to our tournament directors - Hockeytime. Please don’t hesitate to contact us if you have any questions or would like to discuss matters further.
Hampton Inn in Waycross Georgia is where I stayed. It was being remodeled the place was a mess that was broken tiles in the parking lot. There was sheets hanging in the hallway at the hotel. There was dust everywhere I feel like they charged us $129 a night because all the hotels in Waycross for filled up from the hurricane the lights and charger in the room did not work. The air conditioner was not up to par. I will never stay another night in Hampton Inn and when I made the reservations they should told me that the place was under construction what a mess.
I originally called the motel in Corbin, KY. and made reservations for Sep 19, 24, and 25, then later called to change them to Sep 26, Oct 1 and 2. When I arrived on Sep 26, I did not have a reservation and found out that I had been charged for a no show on Sep 19. Apparently that reservation for Sep 19 did not get changed to the 26th. Needless to say, I am not happy about this and am considering ending any future patronage of Hampton Inns. Your prompt consideration of this matter will be appreciated and determine my decision. I have tried the last several days to contact the Corbin manager but he/she has never been there during normal business hours.
If you're doing any traveling and planning on staying do not stay at any Hampton inns they told me my charge would be $90 for the day I check my account and they've charged me twice both $122 and also did the same thing to my dad at a completely different city last week and he has yet to get his money back. I need that money to stay out here working on the road. This is ridiculous.
I am writing to issue a complaint against the manager of the Senceca, SC, Hampton Inn. The night before our arrival, we changed our reservation from 3 nights to 2. Upon check-in, we were still registered for 3 nights---the front desk person was very kind and assured us it was not a problem. When we received our credit card statement--we were charged the 3 nights. When we called the hotel, the manager told us it was our problem and up to us to prove we did not stay the 3rd night. He was very rude to us and said he would make no changes.
Our family has been a Hilton Honors Member for 15+ years. We have never had a problem, or caused one during any of our stays. This is the first time we have ever reached out with a dispute. I cannot believe the attitude and disrespect employees displayed. We throughly enjoyed our stay at this location--the hotel is beautiful. It is a shame that Mr. Welch is such a poor representative of the Hilton brand. Thank you to Erica in Hilton Guest Assistance who handled our issue with concern and kindness.
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