J.C. Penney Complaints Continued... (Page 2)

I have printed off my Jcpenney gift certificate 6 different times and the numbers under the bar code is not showing up. No matter if i print it off in color or black and white. It prints up everything else except the numbers under the bar code.

I have 4 Jcpenney Christmas buttons and out of the 4 only 1 has went through. What is up with this promotion? We had three winner buttons and they did not process completely; we did everything correctly and it did not holiday certificate verification.

I received 2 buttons during the black friday shopping weekend. I came home and entered the codes on my buttons. one was a 10 certificate and one was a $5 certificate. I received the ten dollar one with no problems the 5 dollar one never opened to claim my certificate.It had a message saying that there was a problem and the elves were working on it.

The button code was zbbddfn. I would like to know if there is any way to help me claim my five dollar certificate. Thank you for your time.

Twice i have got know responded when inter my button code it says check your email . When i do there no message . All the other it says a winner, are sorry you are not a winner. Don't know what going on.

Love the Jcpenney store but found the button codes did not work. I was given invalid code button or it was already used. So I'm sure this has been frustrating to their department trying to spread some joy this holiday season. Blessings to them.

I am very disappointed in the poor selection of boys clothing, sizes 8-20, in your store in Thomasville, GA, and Dothan, AL. I went financially prepared to spend several dollars, perhaps $200 or better, for two of my grandsons. The clothes were trashy looking. I did not see any collored polo shirts, and the sizes I needed in jeans were gone, size 12 regular, original cut in The Arizona brand. The clerks were very nice in Dothan, AL, . They even went into the back to see if they could find any jeans back there---no luck. I have been pleased with shopping in JC Penney in the past, but not now. You will lose many customers if you do not correct the situation. There were several other ladies trying to shop for little boys too. I needed some church clothes for my grandchildren, not trashy looking attire.

Last Friday, I went to the JCP in Tucson at I-19 and Irvington roads. The goal of my visit was to do an exchange, talk to someone about a garment purchased approximately 47 days ago that had come apart under normal wash and wear and browse. The exchange and browsing were successful, which lead me make additional purchases. This may not have been the case, if I had tried to talk to a cashier or manager first. So, lesson learned on my part. I recently, since Thanksgiving, began shopping at JCP, because it is not the closest or most convenient store to go to, on the normal paths I travel. On January 7, my Mom purchased two Arizona Jean company tee shirts, blue and green.

On the back of the neck of the blue one, the stitching has begun to unravel on the seam, for approximately 5 inches. This is the garment I spoke with the cashier about. He said he would go back to the department and get a tee with a tag. He helped another customer at the register next to me, then went back to the department, as it was unclear which receipt it was purchased on. When he returned, he looked at a few things at the register and then went back to the department.

Upon returning the second time, he had a similar shirt. He said that it had the new logo on it and the one that I was trying to return was pre- new logo. At this point, it had been quite a while and I was frustrated, as it seemed to me, by his response, that he felt I was being dishonest. He, "Expert" per his nametag, was not helpful. So, I decided to leave and write this letter. Since my visit, problems with two additional garments have occurred. On November 28, I purchased item 622/4701/010209 for $8.00, as a Christmas present for my daughter. On Sunday, February 24, she asked if I could buy her a new pair of black leggings. When I asked her why, her response was, they fell apart. When I looked at them, I could see that there is a 5 3/4 inch opening at the seam of the left thigh. On November 28, my Mom purchased item 944/3460/010502 for $27.00, as a Christmas present. I have worn the shirt three times since receiving it for Christmas.

Saturday, February 23, I removed it from the washer and was hanging it on a hanger to dry when I noticed a 3 1/2 inch piece was separated from the seam. So my question is...can I expect this to be the normal quality of the merchandise/garments that I purchase from JCP? If it is, there is no way, even with the better prices, that I can continue to shop at your store, as replacing garments less than or equal to two months of normal wash and wear is not in my budget. Sincerely, ~Jill Cooper hcooper504@cox.net

About a week ago me and a friend was at the lexington ky location trying to complete school shopping and the entire time we where there we where being followed the entire time from either two sales associates or more. When turning around to see if they needed something they would turn around like they where working. Felt very uncomfortable and every time I tried to complete shopping the u would be right right behind us again. I was so upset I sat everything down and walked out to another store to finish shopping. Never have ive been in a department store or any store and been watched over and followed. All the years I have shopped with the company from kids clothes,women and men clothes to house needs I will no longer be shopping at any locations for jcpenney. With me being apart with a one of the biggest markets out there we know how to protect our stores as well as let the customers shop without having to look over their shoulder the whole time or stalking them. Very unprofessional!

I was told I won a $10.00 certificate from my code number (bsqcecp) I got my email mail saying I won. Then I clicked to give my info. I haven't heard anything more. I got this email on Dec. 16th. I went into the stre and talked with some people that just said they didn't know how to help me without a bar code. I hope you can help.

Please help me with buttons that I won (2- $10) and did not receive an email from Penny's with bar code to redeem. My dad is here from Arizon and they were his buttons...he is on a fixed income and could use these for Christmas...only two days before Christmas and time is running out..Please help!

Received buttons from JCP.com & put the code in & it said it was already used. I feel that it is a waste of time, time i don't have, then you can only do two at a time.What if i was a winner & don't even know it, me and my mom shop jcp all the time i do like shopping at JCP but these buttons are a pain in the butt. I do like coupons & getting a good deal but is it even worth it?

Wore Wrangler for year bought 4 pair of Arizona jeans thought theywere the best jeans i ever had.The first 3 pair ripped out in the crotch then the 4th pair ripped out on the back pockets.Guess im back to wranglers the arizona felt great but poor quality.

I've shopped at Penney's for over 30 years, and spent thousands of my hard-earned dollars in your store in Plattsburgh, NY. When your powers that be decided to change everything from taking down pictures on the store walls, and stocking clothes that a 16-year old with a stick-thin body would wear (and the loudest colors known to man), I never walked in the store again. So disappointing.

I hope whatever your marketing strategy is now goes back to the way it was. Penney's was so busy here and I could always count on the store having my favorites in my size and color preferences with decent prices. It was such a pleasant store to walk in to with tastefully decorated walls.

You're really going to have to go big if you want me back, and I know several relatives and friends who feel the same way.

Hello,

After many years of avoiding JC Penny, because I have many times in the past wasted my time looking for my size in vain, today, I decided to stop and look around since the store has been renovated. Well, it was again the same old story, in a store of the size and name like JC Penny, I'd think that buying something so simple as a pair of slacks should be easy. But no.
This has brought me the question, is JC Penny against fit women, or fit and small? I know it sounds crazy, but if this mega store went through so much change recently, why not stock up and get eveyone happy, in another word cater to all. I am not that short, neither too thin, I wear Size 2 not zero.
I thought it would be nice a positive criticism, after all, you guys want to make the most profit, mainly when JC Penny has taken a hit in the last few years.
Finnally, Is there hope that millions of people just like me might be able to shop there again? Or should I walk through the store, only to get inside of the mall and go straight to a store like EXPRESS, where I know for certain, EVERY SINGLE time I go there (even though it cost more) I WILL FIND my size, and avoid myself the aggravation, because for me, peace of mind, has no price.

I hope someone could have the vision I have, and maybe it would even help the store.

Thanks a lot.

At one time I was a valued customer with JCPenney from shopping to clothes, shoes, home section to even buy our living room furniture at the JCPenney Home Store (which has since closed in Overland Park, KS). I live in Kansas City, MO and I am truly disappointed in the direction the company has gone in the last year plus. Every time (which is not as often as it used to me) that I shop at the store it is always in the process of being remodeled or has been remodeled. You keep changing your focus, your layout, whether you want to give coupons or not and it is frustrating to a customer. Yes, I am one of the customers that enjoyed my JCPenney's reward coupon and not this "everyday low price" (which it doesnt appear to be) mentality.

Customers prefer sales, they want sales and that entices them to come into the store. Maybe you should spend less time remodeling and trying to put out "fancy" ads and focus on what your customers really want....coupons and sales and for the store to not change every few months. I was at the store over the weekend and was appalled that once again it was remodeled and and that when you ring up my purchases I can no longer see how much it rings up for. The cashier has a hand held device that they scan so you are not seeing if something is rung up correctly unless you ask AND their does not seem to be much privacy when you are entering in a PIN for a purchase with a debit card.

This is just ridiculous. I preferred shopping at JCPenney's over Kohl's because it wasnt cluttered, was always picked up, has good customer service at the store, clean and neat but with all these changes I am not enticed to continue shopping which is sad and a reflection of your CEO. I do hope you have taken customers complaints seriously.

Hi I'm very upset with Jcpenney first of all i order 5 items on the 11/23/12 and i would wait for an email to confirm that they had all ready shipped my order, it was 11/30/12 and i called to see what is happening and it turns out that they hadn't shipped it yet i understand that it might be that time of year were every one orders things online but they should at least send an email notifying us that. Later on that day i did receive an email that my order was been shipped but they didn't even send me my tracking number with it. I tried log in in on my jcpenney account but it won't let me and i don't know if jcpenney erased my account or what ever. Jcpenney is very unorganized and that goes bad on them.

I have entered my JCPenney's Christmas buttons codes and some of them say invalid captcha, also some say I have already entered or sorry it looks like your button code is not valid. I have also won three $10 dollar rewards and four $5 dollar rewards, they have not appeared in my email, they usually send it the next day after claiming the prize.

Its been two days now and no rewards yet. I feel like I'm being ripped off, I have being a loyal JCPenney's customer for years and I just feel like it's all a lye. I'm so dissatisfied.

JCPenney's is promoting a button program to win gift certificates, but the system is not working and it is very frustrating. I have 10 buttons that I cannot enter because it says that there is something wrong with my 7 digit code.

Then I will try again and it will say that the captcha phrase is not correct. This is making me really mad. I don't get a good response when I email or call JCPenney's. I wonder what is wrong with his program.

My husband and I have been shopping at your store quite a bit this Christmas season and receiving your promotion buttons in the process. I am quite frustrated by the lack of response on JCPenney's part when it comes to sending the winning certificate to me.

I am still waiting for two $10.00 certificates I supposedly won on Sun Dec. 16 and my husband is still waiting for one he supposedly won on Dec. 13 - $10.00. I have had 5 buttons that the contest site said were already used. I am very frustrated that a reputable company would be running a corrupt contest.

My husband and I went shopping and got a button it said the code was already used, also my mother and I went and spent way over $600.00 on merchandise and the 2 buttons we got the codes were ready used, how can they already be used when I didn't even put them in yet ? I've had at least 7 buttons that say they've already been used. I called JCP customer service and they said to e-mail complaint here. I threw out the buttons. after the last 2, I called. I shop at westfield in toledo ohio. My daughters who live in defiance and perrysburg and shop in their town.

I need 2 button codes for the 2 buttons that I tried to use but they have been used be4 I got these buttons. My $25.00. Penney's gift certificate haven't arrived yet. I claimed less than 48 hours on the 7th or 8th of December and still waiting for it. I have tried to check my buttons all morning and still get invalid. I called and they told me to e-mail at e-mail info@jcpbuttons.com, I hope this is the right site to voice my complaint! This is crazy having to e-mail a complaint! My button numbers are pw9q192 and a4np9er. Please e-mail me and let me know what is going on and if they are winners. I also can't believe I have to enter those stupid words again! Have not got any buttons like that. It was very frustrating going out everyday to pennys just to get 2 buttons and find they've already been used.

I went to the JC Penney store in Evansville, Indiana which is located at Eastland Mall. I went on Thursday, April 4, 2013 at approximately 3:15pm. My goal was to go to the men's department and purchase a pair of pants for my husband. I went to the men's department hoping to find a pair of blue Docker's relaxed fit pants. I found the Docker's pants but there were no relaxed fit pants and there were no blue pants. I looked around at other displays to find what I was looking for. After several minutes of looking, I attempted to find an associate to help me. There was one gentleman who was assisting customers with purchases but no one else was in sight. I looked for a few minutes and decided to leave. I was in the store for 15 minutes. I then went to a competitor at the mall, found the pants in the style, color and size that I needed within 5 minutes of entering that store. I have been displeased with JC Penney over the last few months and do not plan to go back to JC Penney any time soon.

Hello,
I have been going to JCPenny for years and in June 2011 as i was leaving the store, manager April, who i know but am having problems with, started to say many rude and ignorant things. She raised her voice and start yelling at me which was def not professional. Mean while i was 9 months pregnant and was def embarrassed to argue with her in jcpenny so i asked her to come outside so we can talk it over. Instead of her acting like a women from the start, she decided to yell AT ME and at that call security on me..... You should tell your employees to keep their personal lives at home because since then i have not been back to that specific jcpenny. I use to shop there constantly buying jewlery, shoes, cloths but now i go a lil further to the next mall which has a Macys"s. Thank you very much for your time and i hope this complaint is one step in making JCPenny a more better and classier place.

I tried on a underscore 48 ddd in your Brandon, Florida store today. I usually buy my bras from JcPenneys because of how much I save on the bra. This time the bra was tight and when I tried to take it off I had a very difficult time. Also the Brandon store does not have a sales person in the bra area as I have shopped the JcPenneys in Wesley Chapel, Florida in the Wiregrass Mall and they had my size and there was some there to help me. I had a 48 ddd on that stretches but your bra had no give and barely stretched. I even tried to find a 50 or 52 ddd and this store did not have them. You should carry bigger sizes in your stores so that all kinds of women can feel comfortable to buy a bra from you. I was so disappointed in your store. There was no one near the bra area to help me. I use to love JcPenneys but my experience questions if I will ever shop there.

The "Spencer" queen size bed was delivered by a company called Excel in Ral. NC. Bed was ordered in store at JC Penny in Ral. NC. The bed was put together by the delivery company, midway thru the assembly they told me that the 8 screws that came in the package were too short & wouldn't work. They were shorter than the depth of the wood slats that were to be inserted into, which is the base of the bed.

They told me they're not responsible for rectify the error, & that I should take it up with the manufacture & they needed to go to their next delivery. I called the JCP 800# on my receipt & spoke with Angela, who said she'd send new bed out to me, & if I had any problems again (which I had had with the delivery company) to call & ask for her.

I called her less than 1 hr. later & was on hold for 12min. The person on the other line said she would give her my message & she'd call me back. Never heard from anyone! I'm stuck with an incomplete assembled bed, & very agitated & disgusted with this entire transaction!!

I am very upset that after being an outstanding customer with JC Penney's that I have had so much trouble initiating an order on-line. I have copied the information. I would like to know why I am receiving "Internet Explorer blocked this website from displaying content with security certificate errors". Everything is the same ~~ nothing has changed as far as any personal information in order to place an order. My order that I tried to initiate is the following: SPORTS APPAREL 2499 Item# TS217-0136F -- Alabama Crimson Tide Youth Grey Tackle Twill Hooded Sweatshirt
Size: Medium (10-12)status:manufacturer shipped (ships in 1 week). Item shipped directly to you from the manufacturer.
Total:$25.00. Your assistance on this issue will be greatly appreciated. I have never had this much trouble ordering anything from JC Penney's in many years. Thank you. Carol Oakley

In late-spetember of 2012 I called the Manteca, CA Jcpenney store to learn about a job application that I had turned in online at your main Careers page on the Jcpenney.com, the previous week. it was only 7 or 8 day's later when i called to inquire about the job, since it was still on the website career page. When I asked the human resource manager about my application and the position that I applied for, my reception was met with a cold shoulder and hostilite. The HR manager was extremely rude to me and lied to me saying "I'm sorry but we currently arent hiring full time positions". As she said the previous sentence to me, I was still looking at the open Career page for that store and it was STILL showing the the full-time store associate opening position. I'm very discouraged and angered that your store HR manager for your Jcpenney store in Mantec, CA would lie about an open job position to a prospective job seeker. I've been shopping at that Jcpenney's store for 3 years now, and I will never go back. If anyone ever asks me about working there I tell them to keep moving and dont waste your time.

Several years ago I was detained at Dillards Department Store at the Imperial Mall in El Centro, CA. Evidently, store security thought they had seen me steal something and they detained my wife and I while they rummaged through the belongings we had bought at PacSun and Macy's. Ultimately, after being paraded through the store and treated like common criminals, we were cleared and released without so much as an apology.

So what does this have to do with J. C. Penney's? Evidently, this particular mall uses a camera system with facial recognition capabilities, and shares this information with other retailers in the mall. As it happens, we were not regular customers at Dillard's and didn't normally frequent their establishment. After our experience, we certainly won't become regular customers if at all. As it happens, we were regular customers of J. C. Penney's. This is where we spend most of our time and money while at the mall. However, that too will come to an end, as we have been regularly harassed and followed through the store by your Loss Prevention Staff. Since our encounter with Dillard's, we have been followed no less than ten times by people pretending to be customers.

To avoid being overly suspicious, my wife and I set out to "make" the Loss Prevention Staff and confront them, as it was becoming extremely uncomfortable and disconcerting to even enter the store. Each week, we would see the same individual monitoring our every movement throughout the store. When he realized he had been made, he enlisted the assistance of a female Loss Prevention staff member. She was even more obvious in her attempt to catch us "stealing" from your store. After she and he had followed us around the store for well over 1/2 hour, it was apparent they were planning to stop us as soon as we crossed the plane of the store into the mall. In an effort to make them "jump", I dashed toward the door as though I was going to run into the mall. Both the male and female agents dropped everything they had in their hands and lunged toward me as I made my phony escape. Prior to departing the store, I stopped, turned around and looked them both in the face. I went back to the counter in the store and opened my bags while your employees stared at me. I told them "If you want to inspect my bags, come over and take a look." I had my wife produce a receipt along with everything in our bag.

Instead of simply being caught trying to catch us. The female got rude and said, "No one said anything to you. I don't want to see what's in your bag." At the same time, the male staff member went off to hide behind a rack of women's clothes as though he had nothing to do with it. These same individuals do this to us on a weekly basis and it's really insulting.

If we are believed to be thieves by your Loss Prevention Team, then the appropriate thing to do would be to stop us and confront us with whatever behavior it is that makes them feel they need to follow us through the store every week. Or, they could even call the police and have us detained and investigated on-site. The real problem here is that we are supected of being thieves, not because your Loss Prevention Staff are competent, but rather they are relying on the innacurate software program wherein my wife and I were suspected by Dillard's of being thieves.

In closing, I would like to inform you and your Loss Prevention Staff, my wife and I are not, nor have ever been thieves. I am a former Marine and have been a Peace Officer for 23-years. I don't steal! As a Peace Officer, I can appreciate the need for Loss Prevention; however, at some point due diligence becomes outright harassment and needs to stop. We are now at that point. If your Loss Prevention Staff continue this pattern of harassment, I will wait until one of your over-zealous staff members attempts to stop my wife or me, and I will embarrass your company both legally and publicly.

Sincerely,
Dennis Webb

To whom it may concern, I was shopping earlier today at your Polaris jcpenney. I always shop there and have always enjoyed all of my purchases. I buy all of my sons clothes there my clothes and my husbands along with my home decor. I have never complained about me service at any store until now. When I went to ring out with me 60 dollar purchase the lady working the register was very rude. I showed her my coupon on the phone and my code wouldn't pull up so a nice customer came up and said she had the same coupon and let me use it. The lady gave us both a look like she was annoyed then took it. When she realized that it didn't have a code she shove the coupon back at the lady and said with a rude tone this isn't a coupon. Then when the lady realized she gave her the wrong one she gave her the right one and the cashier yanked it from her. Then after she scanned it she told me my total. When I went to pay I swiped my husbands credit card and she said with a rude tone you obviously rnt Dustin. I'm not complaining about the fact that she checked that info bc I know that's a law to check for fraud so I thank her on that but the way she talked to me was so rude I was ready to leave. Then when I pulled out my card she said well the lady left so u need to find Ur coupon so I tried finding it again ad she grabbed someone else's beside me and scanned it an just seemed very flustered. I understand it can be difficult when customers rnt ready for checkup but she was so rude that I wanted to just say forget it and leave. I am very upset with my visit and think she should be talked to bc if she is giving this to other customers a lot of them will file complaints. This will make me think about shopping there again.

Angela

I ordered jeans about a month ago order. # 2012-3445-8012-5510 and called about them. I was told they should be at the store. Called the store and was told there was a problem with the order and weren't there. This is a month and no one knows where they are. I can understand the store as it should be closed how you can take away 4 registers away on one floor during Christmas is unreal to me, but now your online ordering too?

On 12/20/12 at about 4 p.m. my husband and I went to the Greenwood, Indiana JC Penney store (0355)to purchase new watches for Christmas. While trying on new Seiko solar battery watches, I took off my 10-year old Citizens watch and put it on the counter. The sales clerk picked up my old watch and put it in the glass case. After trying on the new watches, I asked for my old watch, and he told me that it was the store's watch. I made him check, and he agreed it was my used Citizens watch in the Seiko case, so he gave it back to me.

The next part is the really strange part of this complaint. A man suddenly appeared and stayed with my husband and I while we continued to shop for watches. We found two new Seiko watches and paid for them with a credit card and got a receipt. We asked the clerk to have them sized to fit us. He disappear with the new watches for 30 minutes while two sales ladies stood by us -- one of them rudely asking if we had paid for the watches.

Finally a clerk brought us my husband's new watch, which hadn't been sized correctly, while we again waited for the other watch. We finally got tired of waiting, returned the watch, and asked for a refund, so we could go another store in the mall and purchase new watches.

After purchasing new watches at the Helzberg jewelry store, we decided to leave the mall through the JC Penney store because we had parked behind the store, and the weather was dreadful. When we entered the JC Penney store to exit the mall, the same man who had followed us around came up to us and followed us to the back exit of the store before turning around and returning to the store.

My husband and I have shopped at JC Penney for over 40 years, and we have never been followed around the store like criminals or had to deal with incompetent and rude salespeople. This will be our last trip to JC Penney stores, and we plan to tell everyone we know about this bad experience.

While shopping at JC Penny, the cashier asked me if I would like to apply for a Penny's credit card and I would receive a 20 per cent discount on the purchased items. I applied and was rejected. Since I told the cashier that there must be a mistake since my credit was excellent she said that the company would send me a letter explaining. I then received a letter saying that the credit was refused because I was listed as "deceased" by the TransUnion Credit Reporting Co.

I contacted TransUnion and they went into a denial mode. JC Penny should look into this and look for a different Credit Reporting Company to use.

I have been shopping at jc penneys for years. I buy my granddaughters jeans and most clothes at the Salmon Run Mall store in Watertown NY. Yesterday I took my granddaughter who is 10 years old there to buy some jeans. There was no selection and the kids department 7-16 was mostly empty of merchandise. I mentioned this to the sales associate and she said the trend is now to be more boutique style like Macy's. As far as I'm concerned that statement was a load of crap. I told a friend of mine who also was shopping there about the statement and she said she mentioned the same thing to another sales associate and was told the low inventory was because jcpenney's wants people to shop online more. Tell me, how do you shop online alot for a growing child without the child trying on the items? Different brands size differently and don't fit all. I was just so disappointed for my granddaughter not to have any selection to choose from. I won't be shopping at jcpenney's anymore. There are plenty of other store like Kohl's that always have plenty of merchandise for children and myself. If your new plan is to get more customers, you've failed as far as I'm concerned.

My understanding is that J.C. Penney has chosen to not apologize for their support of the SNL presentation mocking Jesus Christ. I will no longer be a client of their store, and I will recommend to my friends and family that they refrain from patronizing J.C. Penney's.

We recieved 2 buttons before the 18th of December 2012. We came home and put them on the computer as instructed and one came up that we had won $10. No notification came up on our computer later as the $5 button we had won did. We left on the 19th for family Christmas celebrations in New Hamshire. We arrived home after the 1st of the year.

While in NH we checked the computer every day and no notification. We checked through the U.S. mail and there was no notification. My daughter also had a $10 button and we entered it in her name, Jolie Whitten. The same thing happened there. No notification that she was getting it and nothing in the mail.

What do we do to get our $10 coupons? I don't think very much of this contest/advertisment as it did not live up to its word. Thank you for taking care of this.

On 12/14/12 I received two messages that I had won $5.00 and $10.00. I claimed the winning on the same date. The response was SUCCESS and he message was that I will receive emails for my respective certificates with 48 hours. I have not received tham so far.

I do not hat the code numbers because I threw away the buttons after receiving the message that I had won.. I hope you will rush the two certificates because I want to use them for X'mas.

I'm extremely up set I feel JCP is running a scam. I have purchase item from the store through out the holiday and was given buttons for the promotion the store has going and entering without problems won on three occasions.

Today on 12/21/12 purchase more item and was given 6 buttons today and told to enter two a day until promotions is over to try to win a prize. But to my prevail upon entering the buttons it would not go through, kept saying it was entered wrong which wasn't true .

So kept entering it again exactly how it appeared as I have did several time before without problems . At this point all buttons I tried out of the six I was given wouldn't go through.

A friend of the family who works for the better business bureau said I should report it and I'm agree I'm very dissatisfied with JCP, by me not being able to enter the two buttons code I'm missing out on a possible win today, and who knows about the other four.

To whom it may concern I have recently put in my button information in for 2 buttons that were winners and was told to wait 24hrs for notification to print out and its been over a week and no email yet.

I also had an issue where I typed in my button code and it said that I was a winner to check my email and when I checked my email the notification said sorry your buttons no a winner. This has happens 3 times already.

I am a very loyal customer to JCP and the buttons are a great holiday attraction that you have going on but its gets very frustrating when you have problems occur such as this.

As a credit card holder of Penny's for fifty something years I believe I qualify to make this complaint. Your Black Friday add carried Cooks appliances for $8.00 but very few people had a chance to purchase them as some peopel hoarded them. The thing about this that makes me so mad is a lot of these people turn around and sell these products for more money and make a profit while the rest of us do not even get a chane to purchase even one.

If you really want to keep regular customers I have several suggestions that would greatly help.
1. You could send coupons out to people with credit cards to purchase several at the great price.
2. You could only put a certain number out for sale each day giving more peopel a chance to purchase one.
3. You could limit the number one person can buy at a time.

I hated it whenyou did away with your catalog so I have not been doing much shoping anymore at your store,I use to do all my shopping at Pennys. I do not like standing around forever waiting to get help when trying to look for semi sheer curtains. I finally give up and either go else where or go home.

Now this latest fiasco with the Black Friday sales hs really turned people against the Penny store. Ipersonally do very litttle shopping in our Pennys store in Valley View Mall La Crosse, Wisconsin and this latest fiasco with the special COOKs appliances has really angered me. Don't be surprised to see a lot of previous customers quit shopping in you store. Your new advertising and promotion SUCKS.

I was shopping Friday in your Silverdale store for a purse. I was looking in the clearence sign areas. $15.00 and up I found a purse in this area but when I check cost it came up regular prise. When ask about it, the comment was some one must of put it there. I showed her that the area had 15 or more of purses with same name brand and only some marked . Her responce sorry someone must of put sign here and took the sign away.

Moving the 10 0r 11 that did have a mark down on it and put with another section that had a sign .. I work retail and if that was a mistake you can move it but you should offer the price that the customer found. Then I went in the jewlery area( not the expencive area) I saw a table and it said $12.00 not $12.00 and up. I pick a pair of earrings I like but those to came up $24.00.

I mention to a sales person and same responce , some one must of put them there. I showed her the table and that the sign did not have and up on it. All the earrings the same as I picked ou and others also were marked wrong. she to changed the sign over and said the stock people didn't put the right side up. There again that is miss lesding .

I fill you must not train your stock people or sales person correctly. When I worked retail if you made a mistake you should give that customer the price and then change it correctly. I am not thrilled with your new policeys.

I visited JCP store # 1960 for purchase check out at terminal 261, transaction # 8850, date 12/08/2012, time 06:57 PM, the associate who handled the transaction her Id was 0231. I had a 20% voucher that did not state that it cannot be combined with a gist card. The associate was rude and discourteous throughout the transaction.

The other associate at that terminal advised her to try it out if the system would allow using the two together. And we understand if the system did not allow BUT fortunately the system accepted it and we did see the final price due but somehow when the receipt printed out we realized that the associate voided the 20% discount without letting us know. My point is that this is cheating the customers and we don’t expect this at JCP at least.

I was sad and furious at the behavior of this associate. Moreover she refused to give us the prize button after the purchase and behaved inappropriately. I would appreciate if JCP takes appropriate action for this incidence.

So not only did it take you five months and four different cribs and dressers before I finally got one but when your delivery guys brought it to my house they tracked mud all over my brand new carpet. When I called someone I never heard back from you guys. This is ridiculous and I am extremely upset.

I was in the window coverings department today in the JCPenny in Modesto, Ca. and I was completely appauled at the working conditions that your employee had to endure to give me an estimate on a window covering. The computer monitor is embedded in a big table, which cannot be moved at all, and the keyboard that she used to type the information on is about 6 or 7 inches lower which forced her to do the task in a bent over position, straining her back. REALLY? She had no chair to sit and I'm sure it was very uncomfortable, especially for 8 hours. Please reconsider her welfare and give her better working conditions.
Also, I was so dissappointed in the changes your company has made to your furniture department. There is really no choices in furniture anymore. J C Penney in Modesto used to have a really nice furniture dept. with lots of options and choices. So dissappointing.

I have been a JCP customer for years. Enjoyed and purchased merchandise often. My local store which is one of the originals is one I enjoyed shopping in even though it didn't seem it could provide everything due to it's size. It's had some ups and downs in merchandising my needs, but when I visited there a few weeks ago I was pleasd to see how tiddy the racks looked and DISMAYED to discover the lack of merchandising for what I believe to fit our area. Pendleton has virtually not department stores save Walmart for clothing etc. now even JCP doesn't provide even a little of what I ight be looking for on a shopping trip. Don't get me wrong, the employees are excellent.

The store no longer has what I want. When I asked if you carried plus size clothes, I was told no but they could order it for me. I can order that myself. I don't generally shop for clothes online - very few things for that matter. Here's the Christmas season on us and I'll have to drive 75 miles to shop at a JCP store that might have what I'm looking for. Sad, but I don't think the store will make it on it's current marketing plans. Maybe you should become a BIGGER (not smaller) store in Pendleton and buy the now vacant Bank of America Building. For sure Pendleton could use a nice big department store. Anyway, I'm sorely disappointed in the Pendleton's store's direction.

On October 9, 2012 at approximately 1:00pm I visited your Victorville location. I was purchasing a pair of jeans and was helped by a lady named Cynthia (great customer service from her). Not realizing that I was paying with cash and a gift card she swiped my gift card and asked for my credit card, I explained I didn't have it and was paying cash she said she would help me at the register as she couldn't take cash with the hand held computer. The gift card wouldn't work at the new computer and the manager that came over to help was RUDE. He wouldn't look at me, he was rude to Cynthia and he has NO customer service skills. She asked if he could just issue another gift card to complete the transaction and he huffed off.

About 10 minutes later a female manager stomped up and handed me another gift card & without even saying a word she turned and stomped off. Cynthia kept apologizing over and over throughout the entire 45 minutes I was trying to pay. I was so mad that I said cancel the order and was going to leave. At that time the first male manager calls Cynthia and says "get the gift card back" I heard him because I was still standing there. I've been a very loyal customer for over 45 years. I'm not sure I will ever return to another JC Penney again. I cannot believe the way the management treats not only the customers but the employees at the Victorville location.

Lost my favorite sunglasses that I purchased from jcpenney (Dyersburg TN). Went in store to purchase another pair and was told they pulled the display because it was a seasonal item. Whats up with that? The sun shines most days in Tennessee and I need sunglasses year round! Anyway I did purchase a pair at a totally different store. Problem is they need to keep that rack in the store year round!!!!!!!!!!!!!!! It does not take up that much space!

I am so upset with J.C,Penny's. They stopped giving to their customers.Then they give everything to Ellen Degeneres. to give to every one in her audience .They have given thousands for her to give away and.I think they should realize no one buys anything I have not bought anything or have my friends, because.Their customers deserve extras,not strangers.Why do they give it all to Ellen.It is not right.I think this is terrible. Thank You Marlene Strauss

I have been waiting for 2 weeks for my new glasses and was told they would call me when the glasses came into the store. I had to call them long distance to inquire where were my glasses. The person who answered the phone said that they were in a box and had not got around to calling their customers. I have been without glasses for 2 weeks. I have a business and am very unhappy with your customer service in the optical department. My neighbor also ordered glasses the same day because her glasses were broken and has been waiting for a call. I was told that her glasses were in the same box and that they had not tried to call her yet too. My neighbor works on Saturday's and Mondays so we can't come get the glasses till tuesday. I have no idea how long the glasses were sitting at the optical department. If they would have called we could have come to the store and picked up our glasses on Friday the 28th of Sept. I will not recommend your optical department with its poor customer service.

OrI recently was at my local JC Penney store and surprised to see so few associates working there. If your new way of doing things was eliminating jobs that is sad. There was only one cashier on the entire floor. I must say the woman went out of her way to help me but what does your new way of running the company have todo with helping the economy. I really like Ellen and good pick for spokes person but she is for helping people not eliminating jobs and further hurting our economy. Also the merchandise we all loved appears to be disappearing. Very sad for a company that has been part of the USA for so long. You really need to get in touch with the average consumer and ask for advise.

I purchased 2 shirts on 11/23/2012 and received 2 buttons and instructions to submit the numbers to enter a rewards contest. The 2 numbers were awgfz3x and 4pjb4xc and I entered both numbere and for one number it said that i would get a 5 dollar coupond and the other said that i would receive a 10 dollar coupon. I receive a email with the 5 dollar coupon and still have not received the 10 dollar coupon. Please advise if your are going to honor you email responses.

Neil Conner

I purchased a set of polyester/cotton sheets with 4 pillocases in king size from a JCPenney outlet store. I did not have a receipt but think that the sheets were approximately 6 months old. I have sheets in my home currently that are 20 years old that do not look as bad as the ones I am compaining about. My husband has a beard and I assume that is the reason that the pillowcases look shredded! There are also multiple catches on the sheets themselves. I believe that the sheets are defective, but I did not get any satisfaction from the outlet store nor the regular store. I think compensation is needed in the form of a coupon for a set of king sized sheets !!! Thank you in advance for resolution of my problem.

Their slogan is "fair and square" but it is far from that. During Christmas I bought a shirt at JCP and on the tag it said $12. But as I get home and remove the tag underneath the sticker it had the original price which said $10. I thought nothing of it, maybe it was a mistake. However, today I went in and i remembered this. As I was picking out things I decided to remove their "fair and square" tag and every single item price was higher than the original. Matter fact, one bracelet was marked at $22 and the original hidden price was $14! I approached one of the employees and asked for a manager, she said the manager was busy and that they could not change the price because the top price was the correct one. I asked her how could that be possible to be over charging people for merchandise and she just said that that was the new management "up sairs" whatever that means. I personally think this is a rip off. And this certainly does not feel fair and square and needs to be changed!

We went to JCP Portrait studio at Greentree Mall on Wednesday, November 21st 2012 to get a family portrait. Our appointment was shcheduled at 7:50 p.m., had to make a late appointment because my husband works late. We have 7 kids, so it took some time to get some good portraits....needless to say, we were there for quite awhile. As we were trying to wrap things up, out of the blue a JCP sales associate from the mens clothing walked over and asked if we were about done? To my disbelief, I asked hime if there was a problem, He replied by saying "Yes there is a problem when you're still here 50 minutes after the store closed at 9 p.m. and I'd like for you to leave, so I can lock the doors and get home." He then stomped off. The 2 ladies who worked at the portrait studio were appalled and of course, as a paying customer getting ready to spend over $200, so was I!!!! We were still trying to get things wrapped up, so I could pay and everyone could go home but having trouble getting a 25% off coupon to go through.....about 15 minutes after the sales associate left, a sales manager walked up with her keys jangeling and arms crossed walked up and gave us the "Look of death." One of the ladies at the portrait studio, looked up at her and said "We are almost done!!!!"
Overall, I had a great experience with the Portrait Studio and the 2 ladies who worked there, who had been there since 9 a.m. and had a reason to be tired but were very professional.....I will be returning to the prtrait studio but I won't be shopping at JC Penny ever again!!!!!!

Angie

I went to JCPenney Optical for an eye exam. When I asked for my PD measurements (pupillary distance), they claimed it was information that they don't give to their clients. The reason? They would rather you spend over inflated money on their glasses and frames rather then go online to get glasses at a much much more reasonable price. From the moment that JCPenney realized that I was going to get my glasses on line rather then purchase a pair of their over priced glasses, they treated me like a smelly bum who just walked in off the street.

If you want your PD, I suggest going to WalMart Optical where they will have no problem giving you your PD, with a dis-claimer that they are not responsible if you decide to order glasses on line. In fact I found their prices and service much more reasonable and friendly. You may decide to order an extra pair or two from WalMart who's prices are slightly more then online.

How dare JC Penny even request a consumer report on me as to my character, its bad enough that to obtain a job these days you must submitt to a drug test , polygragh test, employment verification, references, and now a consumer report. I can sit my behind on state assistance with food stamps and let people like myself drain the system squeezing out one kid after another while they sell their foodstamps , take in boarders for unclaimed cash and smoke meth or crack all day , but know I am trying to get a second part time job and you want to trace me back to the womb? Here some facts for you I never call in I am always early to work, dressed accordingly for my job the United States has almost put me in the street while your CEO is cleaning up on my back.

All I want is a job to keep my house, if companies like you paid what some of us are worth we wouldnt have consumer issues, and wouldnt be looking for part time jobs to hang on to our houses. Your consumer report wont tell you Ive been in customer service for 25 years that Ive received awards and letters as to how good I am, its not going to tell you that Im to proud to borrow money to keep my head afloat and that I chose to look for a part time job its not going to tell you. Ive been out of work for almost a year and just now getting back on my feet at a minium wage job, it wont tell you during that year i lived in the street.

On Dec 6 I went to JC Penneys (Orange Park , FL) I went in to have a hair carmelize and a trim. I have very short hair not even sholder length. When I was done Bonnie the stylist told the cashier Chistian that it was $180.00. At that time I was to stunned to question it. I later called the manager Cindy and she said "no it should be between 115 and 125. I asked her to hold my check and I would be back. I went back the Monday after that to write the correct check. I asked the cashier to I get any future discounts because of the twenty dollars worth of gas I used to come back. She said no your caramilzing would have been $140.00. They need to get together and figure out the price and stick with it. I have been a custmer for over seven years but I dont think I will be using them anymore.

I placed an order on 11/23/12 with jcp on line and was told that the order would be to me in 4 to 7 business days. When I called to check on my order on 12/02/12 oi was told that there was a hold on my credit card. i did not understand why because my credit card is just find. then i was told that's just they way that jcp do things. part of that order i need today. if i was told that you were going to hold my card i could have done business with someone eles. i feel that you should be honest with your customers when they call and place an order. i was told that my order might go out on monday Decemb er 3, 2012. as you can see it is way over the 4 to 7 days promis to me. i am trying to see if i can get this order from some other source.

I placed an order on 11/23/12 (2012328510447805) the orderwas to arrive to me in 4 to 7 busineess day. I called to check on the order and was told that something was wrong with my credit card per Annett. Made a call to JCP credit card office to see what was the promble and was told by Ray that there should not be a promble, because I have more then enough to cove the $58.00 purchase. they were not understand ing what was going on. Christian from Milwaukee checeked my order and said it is at the point where it can not be cancel. this is my first and last time of order anything from JCP on line. i took you at your word when you said 4-7 business days. your word is your bound and that's what i was staning on your word. i have been with jcp for years, but i see things in a whole new light. i really do not know when i will get my order per christian.

My husband had purchased me a Diamond Ring on o8/12/2011 from Jc Penny because my orignal wedding band had broken and he purchased the lifetime service plan on it. It was right after I had my son so it fit perfectly at that time of course. Now that I have lost the weight from having him it is really lose so I took it into the Jc Pennys in Taylor MI in Southland Mall to have it sized because that is where he had bought it from. I walked up to the counter and there was a couple ahead of me so I waited and I there was a women available (it was Saturday 12/15/2012 around 10:45am,glasses,dark short hair in a bob,maybe an Iltain accent and in her 50/60s. I am a little younger in my 30s) I don't know if that is why she kept ignoring me or not she helped older people who walked up to the counter after me and I know she had seen me caused she looked at me a few times! maybe it was because she had seen me holding the ring and paperwork for it and thought I wasn't going to buy something so she wounld get any commisoon out of me I don't know. So finally I said I have been waiting here and I believe I have been here before the last couple of customers (I work in customer service myself so I wasn't rude about it I was trying to get her attention cause I know she had seen me there). She stated to me this lady was here before you! not a hello or well be with you in a moment NOTHING but rudeness. I know we all have bad days but I know what it is like to be busy with customers too esp this time of year. Anyways she said that lady was there earlier and came back a few hrs later. Really because I had just watched her jump from customer to customer and they were just walking up to the counter. Now I really don't even want to go back there to even have it done. I have never had that bad of service there before my mom,husband and son were with me so they seen it to. We just left after that and said forget it. What is the point of purchaseing a lifetime servise plan if all you get when you come in to be serviced you get a nasty attutide and no help what so ever! I don't know if I well be back to this store or not but I would hate to pay someone for something we already payed for. I thought I would bring it to your attention because who knows how many other people have been treated that way to and there is no reason for it. I know my work positon as a CSA I probley would lose my job or be written up by my boss. Thank you for your time please feel free to email me

Every time I put things in my shopping cart, it only keeps them there for a matter of minutes, and then, with no warning, it kicks them out, so you can't complete the order transaction. If you go to their email section to report the problem you cannot click on the "topic" subject which is a required item to send the email. I called the 800 number and reported it to the rep and she said she would send in the complaint, but that was two days ago and things are still out of wack. I'd have to think with a website running like this, they are losing a lot of money (including mine). My computer seems to be running fine, as I have ordered from other sites with no problems. Thank you for your help.