Contact J.C. Penney Corporate

In the first week of November I purchased two size 3 boys coats and one girls coat size 6x. The brand is Weatherproof. The girls coat started coming apart in two places. I returned the coat to a store in Shawnee Oklahoma and was refused any help replacing the coat or getting credit on a replacement. The service manager was very rude. Penny's has lost a customer that has shopped your stores for years. I went to Kohls and bought my great granddaughter a new coat.

Calling looking for my refund on my credit card. Both representatives hung up on me because I asked to talk to a supervisor. Well, I do know, Ed didn’t want me to talk to his supervisor because he was very rude to me via phone.

Yesterday while standing in line to pay for my item(capital City Mall-linen dept around 4:30 to 5:00 p.n.) one sales girl was busy waiting on customers and answering the phone.(WISH I WOULD HAVE GOTTEN HER NAME!!!) She called for Amanda for help. Well, Amanda was on her cell phone and made NO ATTEMPT to help. In fact see made eye contact with me several times. When she finally made her way to the sales counter the young lady asked her to help the customer on the phone. Sure glad I was not the customer on the phone--very rude--and did not go out to look for what ever the customer wanted---I had heard the other salesgirl say.,"I'm sorry I am with a customer, but will have someone else look for you". Amanda then got off the phone and gave a false appearance of being busy. I finally went to another checkout. When walking back thru the linen dept. I notice hard working Amanda was gone leaving her co-worker to handle everything while she enjoyed her cell phone..
I have never been SO PISSED off in your store as I was yesterday.to have an employee treat another employee in that manner. Also very upset with myself for not finding out the young girls name that was trying her best to help everyone--she needs praised for doing a brilliant job!!
Amanda on the other hand???????( Amanda Counsler)

purchased mens skecher go walk max at 39.99 after discounts returned for sketcher memory foam on sale for 59.99 same price as returned shoes would not consider as even exchange had to pay $15.00 extra and when I got home no sales slip in bag not pleased with response of clerk Holyoke mall store don't get why I had to pay extra purchase only 1 week before return

Hi I tried to buy an advertised electric skillet today at Lakeline Mall. I was told I couldn't use the 10% coupon as it was nor valid on electronics. Showed then the flyer I received and it was there in black and white that you could. Neither clerk had a clue so I walked away without said skillet. Then my dad paid cash for a t-shirt he gave him a 20 so that is what he put in the till, my dad realized if he gave him 1 more dollar he would get a 5 back, again same clerk wouldn't do it saying I already put the amount in. Wow totally disappointed with this store and wont go back that is for sure!

I will rate this experience as minus 1 million!

Jim and I purchased a wedding band and an engagement ring at the Uniontown Mall, Uniontown, PA. Both rings needed re-sized - Jim’s band went from an 11 to a size 13. My engagement ring needed to be a size 7.5 from a 7. It took 2:weeks to come in. When the female person called to say it was in, the Penney caller was so rude and non-professional, I called back and registered a complaint with the supervisor Caroline and then Jim spoke with the manager, Mary Jo. Initially, the rude employee said only the men’s band came in. When the manager called, she said both rings were there.

We went to get the rings Saturday April 13, 2019, Jim’s band was OK. The engagement ring that was sent to be resized from a 7. to a 7.5, CAME IN AS A SIZE 5!!!!!!!!! How can that happen when the typed instructions stated for the ring to be a size 7.5.

Uniontown only has Penney’s as a department store. I would think every effort would be made to keep the residents happy. Well, I am not happy. Spending $1,000 is a lot of my to two retired people who want to get married. At this time, we will have to move our wedding date with the complete error on your company.

I went to the Appleton avenue store for a watch battery. I spent over ten minuets in the jewelry department before one of the 1/2 dozen employees, who were milling around talking to each other, managed to ask me if I needed help. Then I was told that only watches that were purchased at the store could have a new battery put in. I would view a watch battery as revenue and an entry purchase, but I guess JCP has all of the customers and revenue they could want. Customer service is really what you sell, so if you do not change you will be out of business.

Just visited store in Flint, MI. Purchased a pair of jeans and tee shirt. Tried to use a coupon I received on the weekend which stated on coupon “use now through April 14”. Was not allowed to use because Manager said it was not valid yet. Then I must have a different meaning of the word “now”. Would not have gone if I had known I couldn’t use coupon. Been a customer for 30 years or more. Not sure if I will shop there again

I arrived at the jewelry department store in Town East Mall in Mesquite Texas on March 9, 2019. I stood in line but was ignored by the sales person named Elvis who was Hispanic. He served two other Hispanic customers until I stopped him and told him I was there first. Elvis ignored me and kept doing what he was doing. Finally he asked me if he could help me, but he was standing at the opposite end of the display. This was an obvious case of racism. I returned my item and refused to make another purchase with JC Penney. Later another worker assisted me in my purchase. As for JCPenney, if this does not get resolved, my wife and I will never shop at your store ever again. I can't even sleep tonight because this is eating me up!

I went to the Lake Charles, La. J.C. Penny's today to buy some men's shoes. There was only one guy working that side of the store. He was helping someone else and never got to me. The shoe dept. was a mess. I couldn't find me size or style. There was no place to even sit to try on shoes. I felt like I was the only one in the store. Frustrated, I left and went to Academy sports an bought my shoes at half the price of Penny's. I am a J.C. Penny's stockholder. If we continue to do business like this we will go bankrupt! I read on Yahoo, that they compared J.C. Penny's and Macy's and the service at Macy's was great as well as the Merchandise was presented well, and clean. J.C. Penny store the Merchandise was a mess and nobody came to offer any help. If we are to survive people at the stores need to wake up. Their jobs are at stake and our shares are at stake. If this kind of attitude and service continues we are doomed. Somebody needs to start Kicking somebody's butt and getting people in gear before it is too late! I was very disappointed with my entire experience!

Thank you,
N.L.Glass

Recently I purchased women underwear Underscore briefs at a cost of $16 per package. I purchased 4 sets including the cotton kinds. After only a few short weeks the nylon leg rubber is coming a part. I thought it would only be one pair but it is all of them. That is quite a bit of money to spend on underwear that does not last at least 6 months. The colors were white and beige. I would like a JC Penney credit or refund. I am embarrassed to take worn underwear back to store. I am senior citizen and need plenty of underwear. They were a size 7.Thank You. The purchase was made in 2019. I do shop at the store frequently. JC Penney in Lake Charles , LA

Gale Valerie

I got these sheet set in queen & gray & AFTER 1 WASHING the seams that go around mattress all ripped & I dont have a sewing machine!!! Whats going on JCP usually have good products?? Im so upset with this is Im on SS & cant afford to throw my money away!!! LOVE LOVE LOVE the shets but after one waswing fell apart on seams?? Com'n thats not right to do to customers that buy from yr stores & websites all the time?? Please look in to this matter Like i said only 1 washing cause just got for cmas ordered Nov 25th & the seams are all ripped around mattress Grrrr makes me so upset 720=4150D

Placed a order for adjustable bed frame and mattress 11/12/18.
A told shipper cancelled part of our order and have lost the other. We were advised to reorder which we did. As of today we are still waiting to hear from anyone and have been charged for both orders.

I was at the camp hill JC Pennys 12/19/19. I saw these earring on a table for $25.00. It was a special. I picked up a box and asked the associate if they were $25. She said yes. So I went to purchase the earrings & she said the ones I picked up were more. They were a bit bigger of a stone. I said I asked you & you said they were $25. She said well these pair are not. I showed her the empty spot on the table where I picked them up. Turns out they were the only ones of that size. If all the ones on the table the ones I picked up were more. I asked for a manager. Manager said oh these are more than &25. They were I think she said $149. I said I should get them for what the sign said. She said well the ones I picked were more & the sign said the smaller stone was $25 but there was one sign, all the earting boxes were the same size & I picked the ones that were a bit bigger not knowing they were any different. They would not give me the earrings for the same price so all the stuff I bought at Penny’s over $500 worth, I’m taking back. So disappointed!!!!!

i purchased 3 xersion lightweight womens puffer jackets lst year 2 of them the zippers are broke i would think that they should not have any issues being year old and to get new zippers would cost me 30.00 each which i am not going to do,will you take care of this problem
joann mclain

I ordered a bed from JCPenney, and delivery guys (XPO Logistics) showed up with only 1 part, and we refused the delivery. Even though the item on my account shows "Returned", still JCPenney has not returned my amount and they say that my item was delivered; despite the fact that the delivery sheet clearly states "Pick UP ONLY", they are not even ready to take this as an action item to follow up with their equally dishonest delivery partners XPO.

I purchased this necklace on your website I put it in my cart bought it next day or two I got email saying it was canceled I was very upset if it wasn’t available would it say OUT of stock? So I called customer service told them I talked to three different managers they were all rude and making jokes about my order getting canceled I have never been treated so disrespectful from customer service and I have never bought anything online then days later an email saying it’s out of stock, I order online all the time too. If I was able to put this necklace in my cart purchase this then it should be mine not out of stock.

I purchased items in the Naples store on November 30, 2018 with my Discover Card in the amount of $94.58.
Upon returning home I did not find the receipt in the bag.
The items purchased are Christmas gifts, men's clothing. Is it possible to get an itemized receipt.If not, how will I return the items if it becomes necessary.
The purchase on my Discover account says: J C Penny 2132 if this is any help to you.My phone number is 239 352 9294.
My email address is: cnanaknit@aol.com.
Thank you.
Respectfully,
Carla R. Borstel

I ordered a mattress+box on the 11-13-2018.jcypenny call me on the 11-26-2018 that the mattress got lost.I was requested to make a new order which I did.Now when is this order number:2018330582067598 going to be delivered to me?

I was in your JC Penney, Briarwood Mall location in Ann Arbor, MI on Black Friday, 11/23/18. I had to use the bathroom and went to the bathroom located in the teen girl section. The only stall available was the middle stall, the others were being occupied. When I entered the stall I noticed that there was no lock, nothing to secure the door closed. I took my chance on someone opening the door while I was using it, but was not prepared for what happened. As soon as I sat down, the outside bathroom door opened and someone came in. They didn't say anything, they were quiet and all of a sudden they kicked in my stall door. It hit me direct in the forehead causing me to scream and the perpetrator(s) to run. I believe they were trying to scare the teen girl in the stall next to me. They had been in the bathroom earlier and kept asking when she would be done. My head was on fire it was hurting so bad. I waited for the teen girl to come out of here stall so I could question her about her friends and she kept denying it was her friends. I left the bathroom and went to the nearest cashier desk. The cashier immediately starting laughing when I told her. I asked for the manager who came down right away. I told her what happened and she filled out a incident report. They also called maintenance who said that the bathroom had just been cleaned and nothing had been reported about a stall door not locking. I told them to check out the bathroom right then since they didn't believe me. They said they would put up an "out of order" sign and would put a lock on the door immediately. I went back 2 days later and no sign and no lock. Still. Really? Do you not care that I have a concussion now? Do you not care that someone else is going to get hurt and the next person may be small or old and that kind of hit could kill them. This is absolutely the worst thing ever! Talk about non safety in your store! I have pictures of the door without a lock on it. I also have pictures of a wall in the bathroom that has a huge hole in the wall and nothing has been done to fix that either. The bathroom is disgusting and not safe for anyone. Please tell me what you are going to do about this!
Also, where do I send my medical bills?
Patti Carden
(734) 660-6790

Where do I begin... I placed an order for same day pick up on November 18th before 2 pm. I was told that it takes about 4 hours to receive an email that my order would be ready for pick up. I received an email about an hour later stating half of my order was canceled. So I called JCPenny to cancel the whole thing. I was told I couldn't not cancel unless it was within 30 minutes of placing the order. I responded by stating that I didn't know until an hour later that half of my order was being canceled by them so how it this fair? I was told I would need to pick up my order and then return it. Fine. So I waited....it is now November 26th and I am still waiting for an email about my SAME DAY PICK UP. I have called corporate who tells me the item was shipped to the store?? But I still can not cancel it I have to call the store. The store itself doesn't answer the phone. I do not want the product, I do not need the product anymore I ordered it an received it at my door in two days from another company. This place is the worst for customer service, price, time, shipping, stock, policy. I will in fact make it a point to let everyone know what an awful business this is. While I still patiently wait for the item I was charged for almost 10 days ago.

We bought an electric range at the Erie store on 11/08/18 with delivery date 11/13. We understood that the range would be hooked up upon delivery, but the delivery men said they were not authorized to hook up electric ranges. We sent the range back and canceled the order. We are very disappointed. Apparently the clerk who sold us the range didn't know that the delivery people would not do the hook-up.

Barbara Mogush

To Whom It May Concern:

On October 06, 2018 my daughter, Jennifer Lafferty, had made a purchase of seven men’s T—shirts from J. C. Penny’s on line shopping.

The pick up date was scheduled for October 15-18 to the Poughkeepsie Galleria. When checking on the order, my daughter found out that two of the T—shirts were on back order but that five had already been shipped to the store.

When she informed me that five of the shirts were in, my husband, for whom the shirts were ordered, made the 40 minute drive to J.C.Penny, Poughkeepsie, NY to pick up those that had arrived.

Upon arriving at the store he verified all necessary information to the clerk but was then told he could NOT receive the ones that had come in due to a rule that the entire order must be available before pick up.

Nowhere in your email confirmation does this rule appear. Also, when speaking with one of your rep’s on the phone, this information was NOT provided, making this trip to Poughkeepsie an unnecessary one!

This action caused loss of time, gas and only succeeded in producing stress and aggravation. In lieu of this, I thanked my daughter for her efforts but told her to cancel the order as there is no telling how long it will take for the remainder of the items to arrive and we were not planning another trip to Poughkeepsie in the near future.

It is my hope that J. C. Penny perfects their practice in serving the customer and they don’t follow down the road of Sears and K—Mart.

Respectfully,

Dawn Lafferty

Went to Chesapeake Mall tonight to purchase hair products from the salon. Employee was assisting someone when we got there. We stood there for 10 minutes and she never addressed us. My husband asked her to help us when she was done, she never acknowledged us. After 15 minutes of being ignored, we walked out! This young employee needs customer service training , you lost a sale tonight and a customer, how many more?

We bought a refrigerator on 9/2. Order number 2018-2455-4087-6544. It was delivered today with huge dents on the front of the Frigidaire Gallary. They put our refrigerator in our garage and now we do not have a refrigerator in the kitchen and can’t park our car in the garage. I called Paris in customer service and he refused to give me his bosses phone number. He is the MA manager. He said he would fill out a case number but could not give me the information. I must say JC Penny really let me down. Now our old refrigerator is in the garage that still works. I was told that they have to order a new one. Paris said I turned down replacement parts. I was never offered replacement parts and I want a new refrigerator. I can’t believe a 100 year old company forgot how to take care of customers. Because of this, I want a refund for the refrigerator and I will buy from a different company that cares about their customer. . Refund my money immediately.

August 1 I was shopping the Central Mall store in Fort Smith, Arkansas. I wanted to buy the $25 diamond ring I got the notice on my I pad for. The clerk was rude and abrupt saying sold out ad started last week. this morning that same ad is in the Fort Smith Times Record. There also was a big display with multiple identical boxes of sterling silver 2 pair earrings that were priced $49 on sale for $10. When I went to check out she said they were $32. I feel this is false advertising. In my attempt to finish my shopping I went to the online site, but it would not take my discount coupon. I also feel that this store merchandise Is less and less every month. I have been a loyal shopper at Pennys for many years. But if this practice is not improved I will be forced to take my business elsewhere. I appreciate your attention to this matter. You may reach me at 479 369 2087. Thank you.

I have bought St. John's Bay tees at Penney's for years. The store didn't have any in navy so I ordered four online thinking they were be the same that I have bought in the past. They were very inferior and didn't fit the same. I returned them to the store but didn't receive a full refund. I called customer when I got home and spent over 30 minutes with them trying to pull up the order. I had my receipt with the order number. I guess they didn't refund the shipping. I certainly don't think I should pay shipping for something that is poor quality and not the same as the product was in the past. Then today I checked on a rebate for an air fryer that I bought at Penney''s May 4th. I had to do the live chat online and then call Penney's rebate center. The card was sent to my post office box number but in a different town. The representative said someone keyed in the wrong zip code. My zip code is 76226 and the other zip code was 76247…....not even close. I think I am finished shopping at Penney's after spending too much time trying to take care of problems they created. Penney's has problems.

I ordered on line to pick up in store as i thought it would be quicker got to the store they only had 1/3 of my order. Waited for an hour twenty minutes they said it is on th next truck for tuesday and they would call me. They did not call i caled them they located my things i said iwould be in friday she said ok well after twenty minutes wait with my kids and lot of me tell t;em what i was told and listening to them act like i am lieing they found the package and after telling them to no pull the items out as it was a present they did it. Really one was a souperviser and one a manager. If this is how you treat customers i want no part of your business.

i just left jcpenny at the meadow wood mall reno nv i was going to buy 8 panels of drapes the cashier there told me i had to wait because they would need to be ordered i don't mind waiting my turn but she kept taking people who just got there making me wait i guess until there would be no body left my money is good any where i want to spend it and clearly it will never be at jc pennys

The jcpenny in west covina pick up from online,they need to find a better way to have customers pick up online orders because they have a check out and pick up same place and you gotta wait about an hour thats why i buy online so that i do not wait in line this makes me not want to ever buy and pick up at jcpenny again

I ordered 2 shirts online 9/29/17. When they arrived on 10/9/17 the shirts were not the correct color/style. Returned them to the store with no problem but cannot get the correct shirts I ordered because it says they are out online and are not available in my store. I am upset that when originally ordered online they were available and due to JCPenney's messing up I can now not get the shirts I wanted. The email sent to me to show they had shipped showed the correct shirts I wanted. Never received an email saying they would not be available or anything so jcp messed up in sending me the wrong shirts and now cannot get me the ones I originally ordered. I am very unhappy.

I have been trying to order curtains. We to the store three times. Sales people were helpful. T h e curtains that t I wanted were in stock. Keep getting email. Not in stock. W h at is going on.

"

My wife went to the salon in lake city Fl. in which we are new to the area.Having always used Penny's for her hair. This visit was the worst that she has ever had. She has gotten perms and it always took about 2 hrs. This was done in 55 min. and came out with a wet head and was told it will dry by itself. She got sick and had to be put in the Hospital so when she got better we stopped in to talk to the hair styles and was told it looked OK and that is all that can be done. She wanted to have her hair colored but with the way she was treated did not want it done with them. There was never an apology and never talked to see what could be done to fix her hair. Felt this is not the Penny's that we are us to always willing to rectify the problem?

I am very discouraged by the J.C. Penney black friday promotion this year. I was fortunate enough to receive one of these coupons and attempted to use it online per instructions. I used the chat feature on your website and they told me I could not use the coupon online and needed to wait until after 5p to use in store. That is not what the coupon states as you can see. Very frustrated by poor customer service.

On Sunday November 13, 2016 I was in the Woodfield, Schaumburg, IL J.C. Penney store. I found in your store an a.n.a black jacket while walking to the shoe department. The jacket caught my eye and the price was very appealing because of the sale sign stating that it was $24.99. It said "Juniors' Pleather Jackets" and the whole rack was filled with both black and camel colored ones of the same style. Not even thinking, I tried it on and thought the jacket fit well and the price was good. At check out the jacket rang up for $69.99. I told the cashier that the sign said $24.99. Because the store was busy she asked her department manager, Patti, for direction.

Patti told me the price was $69.99 and walked off looking for the sign. I followed her and showed her the rack and sign. She pointed out that the $24.99 price was only for the jackets that were originally $52.00. She checked the rack, and didn't see any $52.00 jackets and started checking all the racks in the vicinity looking for the $52.00 jackets. She came back to the original rack and found found two intermixed with the $120.00 jackets. As I was standing there she didn't say a word, showed me the two $52.00 jackets that were on the rack intermixed with the $120.00 jackets. I asked her why the sign said $24.99 and the rack was full of $120.00 jackets.

She said that only the Juniors jackets were marked down and the a.n.a jackets were not Juniors, I asked how was anyone to know which jackets were juniors and which were not by the brand name. I did not receive and answer so I returned to the register to pay for my purchases. As I was standing at the register I happened to see Patti come back with the sale sign that she had taken off the rack of jackets. As a department manager Patti was unprofessional and huffy and was not interested in this at all, her J.C. Penney department made a pricing mistake and she was not willing to make it good. Her attitude was: it's not $24.99 and that's the bottom line.

The end result should have been that I got the jacket for $24.99 and the sign taken down. This seems from shopping at J.C. Penney's that it is normal for them to have the sale sign on the wrong item. I find this to be a bad business practice and will have to think twice before shopping there again. Please see the attached pictures to prove my point.

I was in the J.C. Penney store #0766 331 Brandon Town Center Brandon Fl 33511 on 10/0/16 @ 19:00 I went to the Jewelry dept. because I needed a battery for my watch. There was 3 cashier's working one Asian lady at one counter with a customer and 1 Asian, l white lady at the other counter with one J.C. Penney customer. I proceeded to the counter with 2 cashiers patiently waiting the white lady looked me in the face and didn't acknowledge me. So I went to the other counter and waited a gentle man with a beeper and wearing a red shirt came through the store and stood exactly where I stood. She was laughing with him.

She left that counter and went to another count still not acknowledging me. So I asked him if it was someone who could help me at the repair counter and he said sure and called her over. She came over to the counter and I told her that I wanted to get a battery for my watch. She went on, & on about I didn't get the watch from penny's, wanted to know where the back was I told her that I did, She really argued with me about my watch. Then she said that penny's only did that during the week. I told her I was traveling and just needed a battery.

She then told me that she didn't have one. I have never felt racism like I felt that day. I told her that I wanted to talk to management because she was very rude, she came from behind the counter and followed me to the other counter where I went to talk to the other cashier she came up on me I put my hand up and told her to give me 50 feet, she ask me not to put my hand up in her face, and I told her that she was in my space. Jocelyn came and I told her what I needed she check my watch, and replace the battery. She gave me the poor J.C. Penney customer service that I deserved.

I'm sure that you guy's have this on camera footage. This woman does not need to be working in customer service. She argued, with me about where I got my watch from as if I stole it, you may not have it then but you had it at 1 time. Then on top of all that she lied to me said that Penney's didn't have a battery. I have never been treated like that before.

On August 6, 2016 I dropped off my Seiko Solar watch for a "clasp repair, since it was having a repair I opted to have the watch cleaned too. I was called in a day or two and informed the cost would be $34.00 to be serviced. I agreed to the cost and servicing. Estimated completion date, as per my Repair Claim Ticket was 9/3/2016. To date, and 6 calls to JC Penney's, my watch is not completed, speaking to 3 associates who are not sure "what is going on with the repair order, I am totally frustrated and worried my watch is not safe, returnable or repaired. I did not receive any call backs from the associate's, I had to do the follow-up back to the associates.

Two days ago, , I spoke to an associate who informed me she would be calling the company they sent the watch out for repair, and she would "call me back within an hour, no later than late in the afternoon. I spoke with her at 10:00 am. Well, here we go again. This is the 3rd day and no reply from associate. When I spoke to the associate 3 days ago, I stated to her, "this situation is unacceptable, and I want a new watch to replace the watch the store associate sent out for repair on 8/6/16.

No if's or but's. I have been patient, more than understanding since I had to call associates back after I was told they would call me. It is now Oct. 19, 2016 going into Nov. 2016. Service has been very poor, associates responses very poor, and the time frame of 8/6/16 to promised 9/2016 is way, way past over. And no one knows the status or whereabouts of my watch. This is very poor business for a very loyal and courteous customer with JC Penney.

Info on store is: JCPenny, Store # 2768, phone number: 609 889 7700 option #3 for Jewelry. My Repair Claim Ticket states: " In the event of damage or loss, the JCPenny Company will repair or replace the item at your option." Since I do not know if it is damaged, loss or "my watch" being returned, my option is to have my watch replaced with a new watch of same. I don't want "whatever they are going to give me at this point; too much time has been lost to know if it is my watch, someone else, or a used old watch lying around and be passed off to me!

I don't feel this is an unreasonable request due to the circumstances. I would like to pick up a new watch within 2 days at this store location. They do have them in the glass case. At this point, this is the only resolution I will accept. The service was a horrible experience, and I am very upset of the circumstances. Kindly inform the store, department, and associate of my request, and the ok to perform the transaction from J.C. Penney.

We received the wrong size of vertical blinds. It was ordered with the wrong size. I didn't notice it. Whether my husband wrote down the wrong size of whether numbers got transposed, I do not know. I called when we received this and was told as per the information stated in the box it was returnable, either by UPS or at the store. So, with the help of my 29 year old son and a borrowed SUV, we brought the vertical blinds back into the store. The lady who was called to the desk, Theresa was very rude.

She said the item was not returnable, they were all on a conference call..she didn't know how long it would last and I could wait if I wanted. After 40 minutes, we left. She said someone would call me. No one called. I asked her if I could buy the horizontal piece ( the one with the incorrect size) alone. She quote a price more than $100 more than my total purchase. This was after she originally said no, it couldn't be done. My son said this was the worst customer service that he ever experienced such poor customer service. We left.

I then went on line to write a complaint to JC Penny complain department but was told my order number was incorrect so it would not send the email. The order number was exactly what was printed on the order and listed as order number. I am upset upset.

Made a payment of $ 200.00 at the Hagerstown JC Penney on May 12, 2016. Got my statement today, May 31, 2016 and forum that the $200.00 payment had not been applied to my account and they charged me a late fee. Called customer service and gave them this info and the payment receipt info. Also told them the check cleared my account on May 17, 2016. Advised me that they see the payment but they could not apply? Gave me to another customer service person and things got worse.

They implied that we needed to send several documents to a given address before the payment could be applied even though JC Penney cashed our check. Total frustration trying to understand the customer service person communication so I abruptly hung up. Will take my frustration to the Hagerstown store where the payment was entered. Have been a customer for a long time ,but this incident has caused me to rethink my relationship with JC Penny.

I bought a mattress on line and it did not fit the need of my wife to flat not good ask them to come and pick it up it took two month for them to come and it is 2016 and have not receive a refund as of yet spoke with different one's about it this happen in Sept. 2015 and this is 2016 need help this very, very poor service. They want me to paid $139.00 for restocking this item they need to price me I am still getting the run around help. It was sitting in my living room for almost 2 month I could not use this room.

While shopping at the JCP at Barton Creek Square Mall in Austin, TX, I was harassed by an employee in the Men's department. I'm not sure of the name of this employee, he was an average height with wild curly hair. Employees and their managers should not be allowed to harass customers. I want action taken against this employee. I know many people who shop here, I will spread the word and let them know to no longer shop here or they will run the risk of being harassed by your employees. This complaint should be forwarded to the J.C. Penney corporate offices for review by management!

I ordered a monogramed/personalized hand towel on line. I ordered the name in all capital letters and the color of the monogram to be black. I picked my item up from the store and discovered it was not monogramed as I had ordered. The monogram color was white and the name was wrong as Pastor, not capitalized as I ordered. I was also charged for shipping and handling even though this was a ship to store order. JC Penny took it upon their self to send what they wanted and not what I ordered, I should be credited in full and compensated with the correct merchandise as ordered. The mistake made was at the fault of JC Penny.

I was told I won a $10.00 certificate from my code number (bsqcecp) I got my email mail saying I won. Then I clicked to give my info. I haven't heard anything more. I got this email on Dec. 16th. I went into the stre and talked with some people that just said they didn't know how to help me without a bar code. I hope you can help.

Please help me with buttons that I won (2- $10) and did not receive an email from Penny's with bar code to redeem. My dad is here from Arizon and they were his buttons...he is on a fixed income and could use these for Christmas...only two days before Christmas and time is running out..Please help!

Received buttons from JCP.com & put the code in & it said it was already used. I feel that it is a waste of time, time i don't have, then you can only do two at a time.What if i was a winner & don't even know it, me and my mom shop jcp all the time i do like shopping at JCP but these buttons are a pain in the butt. I do like coupons & getting a good deal but is it even worth it?

Wore Wrangler for year bought 4 pair of Arizona jeans thought theywere the best jeans i ever had.The first 3 pair ripped out in the crotch then the 4th pair ripped out on the back pockets.Guess im back to wranglers the arizona felt great but poor quality.

I've shopped at Penney's for over 30 years, and spent thousands of my hard-earned dollars in your store in Plattsburgh, NY. When your powers that be decided to change everything from taking down pictures on the store walls, and stocking clothes that a 16-year old with a stick-thin body would wear (and the loudest colors known to man), I never walked in the store again. So disappointing.

I hope whatever your marketing strategy is now goes back to the way it was. Penney's was so busy here and I could always count on the store having my favorites in my size and color preferences with decent prices. It was such a pleasant store to walk in to with tastefully decorated walls.

You're really going to have to go big if you want me back, and I know several relatives and friends who feel the same way.

Hello,

After many years of avoiding JC Penny, because I have many times in the past wasted my time looking for my size in vain, today, I decided to stop and look around since the store has been renovated. Well, it was again the same old story, in a store of the size and name like JC Penny, I'd think that buying something so simple as a pair of slacks should be easy. But no.
This has brought me the question, is JC Penny against fit women, or fit and small? I know it sounds crazy, but if this mega store went through so much change recently, why not stock up and get eveyone happy, in another word cater to all. I am not that short, neither too thin, I wear Size 2 not zero.
I thought it would be nice a positive criticism, after all, you guys want to make the most profit, mainly when JC Penny has taken a hit in the last few years.
Finnally, Is there hope that millions of people just like me might be able to shop there again? Or should I walk through the store, only to get inside of the mall and go straight to a store like EXPRESS, where I know for certain, EVERY SINGLE time I go there (even though it cost more) I WILL FIND my size, and avoid myself the aggravation, because for me, peace of mind, has no price.

I hope someone could have the vision I have, and maybe it would even help the store.

Thanks a lot.

At one time I was a valued customer with JCPenney from shopping to clothes, shoes, home section to even buy our living room furniture at the JCPenney Home Store (which has since closed in Overland Park, KS). I live in Kansas City, MO and I am truly disappointed in the direction the company has gone in the last year plus. Every time (which is not as often as it used to me) that I shop at the store it is always in the process of being remodeled or has been remodeled. You keep changing your focus, your layout, whether you want to give coupons or not and it is frustrating to a customer. Yes, I am one of the customers that enjoyed my JCPenney's reward coupon and not this "everyday low price" (which it doesnt appear to be) mentality.

Customers prefer sales, they want sales and that entices them to come into the store. Maybe you should spend less time remodeling and trying to put out "fancy" ads and focus on what your customers really want....coupons and sales and for the store to not change every few months. I was at the store over the weekend and was appalled that once again it was remodeled and and that when you ring up my purchases I can no longer see how much it rings up for. The cashier has a hand held device that they scan so you are not seeing if something is rung up correctly unless you ask AND their does not seem to be much privacy when you are entering in a PIN for a purchase with a debit card.

This is just ridiculous. I preferred shopping at JCPenney's over Kohl's because it wasnt cluttered, was always picked up, has good customer service at the store, clean and neat but with all these changes I am not enticed to continue shopping which is sad and a reflection of your CEO. I do hope you have taken customers complaints seriously.

Hi I'm very upset with Jcpenney first of all i order 5 items on the 11/23/12 and i would wait for an email to confirm that they had all ready shipped my order, it was 11/30/12 and i called to see what is happening and it turns out that they hadn't shipped it yet i understand that it might be that time of year were every one orders things online but they should at least send an email notifying us that. Later on that day i did receive an email that my order was been shipped but they didn't even send me my tracking number with it. I tried log in in on my jcpenney account but it won't let me and i don't know if jcpenney erased my account or what ever. Jcpenney is very unorganized and that goes bad on them.

I have entered my JCPenney's Christmas buttons codes and some of them say invalid captcha, also some say I have already entered or sorry it looks like your button code is not valid. I have also won three $10 dollar rewards and four $5 dollar rewards, they have not appeared in my email, they usually send it the next day after claiming the prize.

Its been two days now and no rewards yet. I feel like I'm being ripped off, I have being a loyal JCPenney's customer for years and I just feel like it's all a lye. I'm so dissatisfied.

JCPenney's is promoting a button program to win gift certificates, but the system is not working and it is very frustrating. I have 10 buttons that I cannot enter because it says that there is something wrong with my 7 digit code.

Then I will try again and it will say that the captcha phrase is not correct. This is making me really mad. I don't get a good response when I email or call JCPenney's. I wonder what is wrong with his program.

My husband and I have been shopping at your store quite a bit this Christmas season and receiving your promotion buttons in the process. I am quite frustrated by the lack of response on JCPenney's part when it comes to sending the winning certificate to me.

I am still waiting for two $10.00 certificates I supposedly won on Sun Dec. 16 and my husband is still waiting for one he supposedly won on Dec. 13 - $10.00. I have had 5 buttons that the contest site said were already used. I am very frustrated that a reputable company would be running a corrupt contest.