J.C. Penney Complaints Continued... (Page 7)

After working a hard shift and dealing with a lot of customers a lot of us employees have to close and organize every hanger and cloths a special way that no customer really cares about. I’m really complaining about not getting out at the time we are scheduled too. For example we are scheduled an hour after close and the managers have us stay for 4-7 hours more and expect some of us to open the next day. We and a lot of employees have a life and are tiered of staying later than we are schealed to, a lot of us go to school and have a family to be with.The “L.O.D” name Matthew makes us stay 5-6 hours after close and never helps us, he just walks around and complains. Must be nice to have his position and do nothing. The jcpenny store I’m complaing for is located in Conorado mall in Albuquerque new Mexico.

Has Ron Johnson no passion for the customer who has shopped at jc penneys for over 35 years to get my support hose that was the best ever. I”ve tried other brands but they are not the same. Now you have to go on line and pay for the shipping and handling when we were able to get this item in the store. Has his mom died and he has no compasion for other mothers or daughters who need this item for health reasons. I don’t need to know that a coffee bar in the middle of the store is better than buying what I have always counted on for my health and comfort. I have never gone to this length to get this product back on the shelf. I have read other womens reaction to the same problem and nothing seems to work. WHAT is wrong here. Can the stock holders quit giving this ron johnson so much leeway. I’m sick over this please help us out here. I know this will go no where but atleast I’m trying. Giving him millions has given him no passion for the customer who cared about your store.

I ordered merchandise for pickup, but when I went to pick up the merchandise, and after I signed for it, the clerk told me that it was not in the store. JCPenney called me 48 hours prior to inform me that the merchandise had arrived. I think someone stole my merchandise. Now the order looks like I picked it up, when I didn’t. I told the clerk that I was concerned that I had signed prior to her update that the merchandise was missing, but she assured me that it was okay. It’s not okay. I will go to the store again tomorrow to get my money back.

I ordered a set of dinnerware when I got it there was a broken dinner plate. I called customer service and they said I had to order a whole set and return the other one when all I needed was a new dinner plate. I talked to two different people. The second person gave me the number of replacement parts store so I called them and they needed a lot of info which no one gave me to give to them so again I had to call jcpenney’s back and get the info they should have shared with me to begin with. Then I had to call the replacement store back. This is totally not called for. Why can’t Penny’s get their act straight and give good customer service I found out they are out of the dinnerware and have to wait 4-6 weeks for a replacement. I shouldn’t have had to go through all that nonsense to get a replacement.

I emailed two weeks ago about these promotional buttons. I have two that keep saying wrong code. I am upset just at the thought that one of them could be worth money and I cant even find out. Ive told people working at JCP they told me to go to this website and that JCP would send me working codes. I have not heard from anyone in two weeks and im pretty upset at this. For JCP to not follow through with what they said is frustrating. I know I may not win alot or any money but I deserve the chance. And in this economy a little money feels like a lot. If you could please have JCP fix this. Problem is now that they waited to long the promtion is over so I cant even use new codes! very upsetting!

When I first started collecting my buttons for rewards I was told that the buttons rewards ended on 12/31/2012, I took the Cashier words from JC Penneys as a true statement. We were on vacation for 2 weeks visiting our son in Live Oak, Florida. We decide to do a little Christmas shopping in Valdosta, Georgia which is about an hour away from his place. With me being on disability and this thing the holidays I really wasn’t putting the button as first priority since I figured I had time to enter the buttons online. Even though this is a JCPenney promoton I understand it was a third party that was handling this. So after doing Christmas shopping, spending family time family on Christmas Eve and Christmas Day opening presents, Christmas dinner with family. Dealing with 1 of our dogs who got sick on December 17th and giving her last of my time, she was called home on the 23rd and we buried her on the 24th. After all these things were said and done and a very large family. I figured today I could relax, since I only had sleep for about 8 hours in a week, I figured I could eal with my bed. Low and behold when I pull my buttons out and read the paperwork I found out that the rewards had expired on 12/24/2012, REALLY, Christmas Eve? I believe this should be extended because I mean it says if we were busy during the holidays and nothing else to do why would anyone end a contest on Christmas Eve, ARE YOU KIDDING ME? Being on disability and going through all we went through for the holidays you end a contest on Christmas Eve??? I really believe this contest should be extended until 12/31 For all the people that were busy during the holidays, which is what we should have been doing. Please reconsider this op_rçerely,
Mrs. Sandra Evans

I would like to say that I am always shopping at Jcpenney. I was going Christmas shopping on Sunday and I was in the shoe section. I was waiting so long in line just to get a certain size! who knows where most of the workers were. The other workers that helped me were busy so I understood them. When I got to the cash register I paid for the shoes I bought and asked for 4 gift boxes. The lady just looked at me as if she did not want to give me 4 and asked me “2 or 3?” . I cannot believe she questioned me after I had told her how many I wanted. She was very unprofessional because as far as I am concerned the customer is always right. The customer service was horrible and the lady at the cashier register was rude. Every time I come to shop here I get good customer service. Who knows what happened that day but I do not think I want to shop here anymore.

I have been going to the store every day. To buy things and get buttons. I have 5 buttons that said they were already used. When I went to the store they told me that there must be a bad batch. At first you could get buttons then they would hand you one. When you tried to exchange the buttons, you usually recieved new ones that were not good.

Or I was told to send an e-mail to get new button codes. Sometimes you would have to put a new capatcha over and over. It is not easy for me because my eyesight is poor and I have to get surgery soon. It is really frustrating because it cost me in gas. I live 20 miles away and it was not like I stoped on my way.

I went out of my way to to go to the store. It was fun the first or second day to see what you would get. It made you want to do more. But then it was went down hill.Also myself and others liked the store much better before. There is a lot of wasted space. It’s just frustrating the way it is set up. I liked it much better before.

I have 5 buttons that say, button code already used. It was the first time I tried to put them in. 5nqe2g5 rhget2x mbh4agx g33wsrc gxh5epq I wonder if Jcpenney bit off more then they could chew, and started pulling the buttons that were big winners. How many folks out there have the same complaint as mine. Maybe they didn’t have as many shoppers as they anticipated, and they were going in the negative, With this button promotion. Think about it.

I like JCP and was enjoying their Christmas buttons promotion, until I started finding that a large number (over 30!) with non-working codes! Having such a high number of invalid codes seems higher than one person would have at random. I’m wondering if there was an issue with the printer they used to create the stickers that with the code printed on them (on the back of the buttons) or something else that would generate such a high number of invalid codes. I notified JCP of the problem and they emailed me two new codes (in exchange for the 30 “bad” ones), but no explanation for the excessive number of invalid codes.

Like most of the complaints already registered, I too had the same problems. Invalid captcha, This button has already been used, Unable at times to make out the two words. Frustrating when I have to start completely over. At almost 74 yrs. old & working all this on the computer is quite unbearable. Did you decide that to many people were winning and this was the way to cut us off? I have always loved to shop at JCPenney especially the Home Store. I may have to find another very soon.

I was at the JC Penney store #0130 (Oakdale Mall in Johnson City) on Sunday, December 16, 2012. I am a frequent visitor to JC Penneys and have a JC Penneys credit card. I came to return 4 items and purchased another. The cashier was very rude and snotty to me. I don’t expect to be treated this way by anyone especially somewhere that I am patronizing. I am undergoing chemo for Stage 3 breast cancer and have a tough time dealing with things as it is but to come to the store and purchase something and have this cashier treat me like garbage is more than I can handle. While she was processing my return she had a very bad attitude and snapped to give her my credit card, which I was in the process of getting. Once she finished the transaction she handed me my bag, I asked for a box and she acted like this was a big deal and informed me there was only once size in a very unprofessional manner. I then asked for one of the holiday pins, she made a grunt and reached in and threw two pins on the counter. I said to her she really needed an attitude adjustment. As I was walking out of the store, I decided to speak to a manager and the manager said she would talk to her. I am very disappointed in the service I received and wondering if I will be going back to JC Penney again. Store: 0130 Term: 093 Tran: 1851 Date: 12/16/12 Time: 10:53 am Assoc: 0733.

I placed an on-line order on 11/23/2012. The reason I ordered on line is so that I did not have to go to a mall/store. I just looked on line to see where my order is and it says some items went to Lakeside S/C, one item shipped via UPS on 11/28/2012, and the rest of the order was cancelled. First of all, I requested all items be shipped to my home. I called customer service this morning to tell them to cancel the entire order. I did not receive anything in the mail. I have not been notified about items going to a store and I have not been notified about items being cancelled. Customer service told me today that if I want to cancel the order, I need to call the store. They also told me the one item that shipped on 11/28/12 should be to my home any time now. I again told her to cancel the entire order and she said that she cannot. I justed called Lakeside at 586-247-1710 and was told by the woman that answered the phone, she was busy with customers and I had to hold and she would look up my order to see if it was there in their store. After 4 minutes, I hung up. I too am a customer and again want to cancel this order. I cannot get a hold of anyone that can or is not too busy to do this. My order number is: 2012-3285-8019-7736. My call back number if needed is 586-206-9092. This is the first time I have ever experience a problem with them but cannot believe the customer service I received by the 800 number as well as the store. Unbelieveable…

I received 15 buttons at various times of purchase only to enter them into the site which stated “Sorry, this button has been used.” All of the buttons came from the River Oaks store in Calumet City, IL. Why would they have buttons that were already used? Were they used by the employees and put back into the boxes? It is hard for me to fanthome that they would send used buttons to the stores. I am very disappointed that I did not have an opportunity to play those buttons with the possibility of getting a prize.
Millicent

I have been a faithful Jcpenney consumer for countless years. This holiday season I was excited at the prospect of being awarded for my loyalty, through your “Jcpenney button campaign.” To my dismay, when I returned home to enter the codes from my (3) buttons, the system repeatedly told me that the button codes had already been utilized. I have tried numerous times to re enter the code, and double check the sequences, but to no avail. I am writing to you in good faith hoping that the company in which I have treated so well over the years, can now do the same for me. I request that I am awarded 3 (three) new buttons, or button sequences, in exchange for the 3 (three) inactive button combinations that were given to me by Jcpenney.

I have been a life long customer of JCPenney until today. From first moment entering store to a deserted looking store at your Rockland, Maine location. I felt negative vibes. The manager walked over with no obvious customer service skills & no personality or greeting when I presented an item for return without receipt. She didn’t recognize brand of dress and suggested I take I to Walmart, even though both myself and daughter are certain it was right off their clearance rack.

Even after pointing to pearl sweater on wall display of which I bought to match dress she insisted I was mistaken.She even doubted I received text yesterday which I have saved on my phone, and said the company does not promote or offer coupons any more. When I tried to explain that I didn’t appreciate her tone in front of my daughter, who was visibly shaken, she ordered me out of store. I turned to leave without even a purchase. This store needs a training class in etiquette sadly. Please bring back the more friendly veteran staff.

We had a great experience with the 3 friendly dressing room. The nice gentleman chuckled at dress and said it wasn’t a Walmart brand. I will get copy off my JC credit card bill through customer service. I think Ellen Degeneres represents high standards that this location obviously hasn’t a clue about.

my wife and I are canadians we used jcp to do a lot of fixtures in our place, we went to jcp to buy a few items, salelady asked id f we joined jcp we would get a 15% discount, which was very nice of her, we told her we would like to pay even though we did infact join, all was well till we took an item back, we bought another item, well low and behold if the lady did not but the amount on my visa, but instead added it to my new account at jcp, as I am Canadian.

I have no way to get the bill,as I gave her my address in Canadaa few days ago a salesrep called my cell number and was very rude a in anymeans disrespectful as I was a customer of good standings, or so I thought, I tried to explain, but to no avail he in so many words said if I did not make a payment I would lose my credit rating, not a nice person, poor rep, my shopping days at jcp are over and also my friends will hear about this, people do not hear what people say to bad I liked the stores they were will cleaned and have good product, cancelled my card, looking around for new place to shop.

Not a fan of the “new” jcpenney. Been shopping there for more than 20 years and more frequently in the past six years, but probably not much longer. company’s decisions at onset seem to no longer coincide with my needs. I was in the store a few days ago when they were rolling out this “new” campaign and asked what I thought of the new look of the store. Quite frankly, when i buy something, i don’t care how wide or colorful the aisles were where I purchased the item, I CARE about the price I pay for it. Smoke and mirrors will not win my consumer dollars.

I checked prices in January knowing this was coming and already prices for things I shop are between $5 and $10 more on average. rounding the prices isn’t easier for the consumer like the company wants people to think, it’s a way to get more money in the retailer’s pocket. I’m sorry, but something marked $6.97 is cheaper than $7, it just is. I often buy several items at that price and although I round up when totaling my prospective purchase before reaching counter, it’s a pleasing thought when the actual price is less than you planned. the company is not going to reinvent the wheel on this one. As for the coupons, I am a bargain shopper, I may “keep my eye” on an item I like, waiting for it to come within a range I feel is worthy of purchase.

I do this because of my budget and because I decide early on what I am willing to pay for something. Penney is often priced higher than other stores from the get-go and in most recent years, the quality of its product lines have gone down, it is the coupons that make me go there instead of Boscov, bon ton, macy or kohls. they didn’t place restrictions on use often, so it was more suited to my needs when i need it. i also did not like commercial, as far as first impressions go, that was a poor start for this campaign, i didn’t even realize it was penneys commercial until a few days later, i just muted when i heard the screaming.

The new CEO from Apple maybe is used to products flying off the shelf when they are introduced at whatever price, I assure that does not happen with this industry. I suspect a disconnect with the consumer demographic. Finally, Ellen, although I like her show, she’s funny and seems kind-hearted, she is completely commercially over-saturated to me. Was she first choice? I find it curious that she was penney’s choice when she already promotes Cover Girl (how will this work with Sephora partnership unless they are changing that?) and prefers to dress more like a man. How will that sell women’s clothing?

Did she even shop there before this partnership? I doubt it was her go-to store. Penney’s was mine, but with these changes, I’m not sure. I will continue to bargain shop for what I need when I need it. That may not be at Penney’s anymore.

I’m sure my age will show in this writing. As an avid shopper in J. C. Penny, I am amazed that such a large chain would have to find a homosexual to be their spokesperson. When I was a teenager, the word gay ment happy, carefree. It has now been hijacked by homosexuals. I do not wear on my shirt or head a poster which says I’m hetersexual. Homosexuality is a choice but I do not have to accept this choice. Keep homosexuality in “the closet.” I will not be shopping any more at J. C. Penney.

For the last 30 years my family & I have shopped at JCP. I cam remember my Mom buying my Easter dresses there. However, a retail store that used to hold wonderful memories has now left a bad taste in my mouth . Choosing Ellen as your new spokesperson was a poor and uneducated decision on the part of your executives. Have you considered the number of gay shoppers vs traditional families that visit your stores? I think the numbers may surprise you !

As long as Ellen is part of JCP, my family nor I will step foot to buy ANYTHING from your company . You have way too much competition and should be concerned regarding all those who share my thoughts. Please be assured this is not about hate of homosexuality. Ellen is rude, crude, liberal, openly atheist & repeatedly offensive . Just for the record …I don’t use Cover Girl either . Please rethink your decision to save your customers & reputation .

Also I have read that Home Depot,which also supports the homosexual adjenda, has lost market share by their move. I built my current home using Home Depot materials. No more do I darken the door of HD. I would assume that the knucklehead CEO of Penney could care less about shareholders. Hopefully the shareholders will soon help him find another job. Two Doctors from Texas…

I have been going to jcp for my hair cut for a number of years… This complaint is in no way to be directed to my stylist,Sheri. As usual I called and made an appointment for a haircut, nothing else. The person who answered was poliet and asked if that was all, to confirm that she understood what my appointment needs. I arrived for my appointment, was walked to the front dest by Sheri (as usual) so we could discuss my next appointment. The woman behind the counter rang up the charges, Sheri asked Heather(Also very poliet) to change the charge to just a cut,

Shari was told that this option was no longer availabe. Now understand I have not been told the new price of my hair cut, there is no posting of the new prices of ANY of the services provided in the salon. I did get an eyebrow waxing and the price quoted was $12.00 Imagine my surprise at not only not getting what I made an appointment for when I called but I was also told I was paying for a service I had not wanted and the price had been increased by $8.00.

The total was not $40.00 ( a treat for me ) but is fact it was $52.00….this represents what I earn in 4 hours! I am not really sure if I am going to return

You have taken Ellen Degenerate on as a spokesperson. She is openly GAY and offensive to the human race and to families and flaunts her Gay persona in the face of the American people and is not an example of what our children should be exposed to. Homosexuality is an abomination in God’s eyes. He destroyed some cities because of the same thing that you as an American company promotes. Shame on you. This is not a threat but a promise. I or no one in my household will ever be a customer of JC Penney’s again. No ifs, you’ve lost! The founder of your company would turn over in his grave if he knew what has become of his namesake.

I have been a loyal customer of JCPenny for many, many years. My complaint is not about your merchandise or service. It is about your current TV advertisement with all of the people “screaming” in a very obnoxious manner. This type of “promotion”?? is very annoying and should not be used if you want to attract or keep business. ALL of my friends agree that this is not the type of message that JCPenny has EVER before stooped to using. It sure will not attract new customers. I am a 60 year old babyboomer who has a great paying job. I am one of a thousand babyboomers who have money to spend.

I want you to know your new ad is the most annoying ad I have every seen. The noise level is enough to make you lower your volume or change the channel. This ad is about someone who is so upset the missed your ad my one day. I hope you have thought this out. You are asking for people who need to shop for things to come to your store not someone who wants to shop. I will never again shop at JC Penny. When you ad comes on I want you to know I am not alone when I say I lower the volume.

Hope you did not pay the person who thought this up a lot of money. You have lost many a babyboomer customer. I hope the new clients you are trying to bring in with this ad have the money to keep you a float. Sorry to see you have changed so much. JC Penny should be ashamed of themselves. Do they think of their consumers are going to enjoy a LOUD commercial of women screaming? Apparently, so. This is the most annoying and loud commercial I have ever encountered. I have to hit the mute button each time it comes on. JC Penny must have money to burn in the advertising department.

This annoying commercial is on every network! I have become to detest JC Penny’s commercial. I could care less about their new way to advertise sales. I am not going to shop here any longer, due to this commercial.

At the beginning of Nov 2011 I ordered for my daughter-inlaw a set of flatware 65 piece on sale from 199.00 marked down to 79.00. The set arrived on nov 16th ups. It was not even close to what I ordered. It was this cheep tin cheesy set different pattern.I went on line to check price this set sells for 39.00. I immediately called JCPenny. The woman I spoke to said we don’t have any of the set you ordered.I said so you just send what ever you want hoping I won’t know the difference and keep the set.

Of course she said no but had no solution for me as ordering another set might not arrive until after thanksgiving. My purpose for ordering was for her for thanksgiving. The month before I ordered a chair for daughter-inlaw’s baby room,they gave me a time of wed between 12:00 & 4:00 I took the day off and sat at their house waiting until 4:30 then I called the delivery people whom I spoke to that morning just to make sure they were coming and gave them a full description of my daughter-inlaws house.

Red with white trim with a large attached breezeway and garage. They informed me they were and I didn’t answer door.they were at blue house across street and said since I didn’t answer the door the would come the following week. I didn’t know I had to wait at my house and the neighbors house in case they messed up. venting over no more orders from JCPenny , too stressful.

To whom it may concern, I have had an incredibly arduous time with my last purchase online with Jcpennys. I will try and sum my story up, because it is a time-consuming one. I ordered a living room outfit back in April 2009. The three piece entertainment center was delivered and the one bookshelf piece was damaged. I sent it back with the people who delivered it. I understand mistakes happen and although I was disappointed I understood. A couple months later another bookshelf was delivered, and this bookshelf was the wrong color and damaged.

I was very dissatisfied, because all the other furniture I purchased from you looked so beautiful but I was missing a crucial piece. I kept the damaged book shelf that time and asked if we could exchange it out when the new piece arrived.

I called JCpennys four months later to inquire about the piece and it was not in yet. I asked them if they would give me the damaged piece for free at that point because of all the inconvenience and they said they would look into it. I called again, because at this time I am having serious doubts about the service, and I informed customer service to refund the two book shelves and pick them up. I never heard another word from JCpennys in till one year later; I had delivery men on my doorstep. I informed them I had not heard from JCpennys in over a year. I contacted customer service again. Only to get we will look into the matter.

I talked to a really nice lady in your customer service dept. Who insured me she would look in to the matter, and get back to me? I never heard from anyone for six more months, when I received a bill for the damaged product. I called customer service dept several times, finally received a phone call from a superviser a nice gentlemen, who seemed very sincere and embarrased over the conflict that lasted two years. He informed me I could keep the two pieces free of charge and apologized. He thanked me for being a loyal customer with JCPennys, in the past.

About three months later I received a final notice before collections! When I called the billing dept, they were very combative and not the least bit interested in helping me. They informed me either I get the book shelfs picked up or pay the seven hundred dollars.

I do not wish to be adversarial with Jcpennys, and I never set out to get anything for free. Two years and over twenty hours on the phone trying to deal with your mistakes is enough.

I have two special needs children. One is on a feeding tube and in and out of the hospital. I do not need any conflict or drama in my life. I chose to buy my furniture with Jcpennys, because I was under the impression that you all stood for integrity. I was mistaken. I was promised that Jcpennys was going to do the right thing and close the case with apologies, but clearly this is not the case, as I am threatened with collections. I do not remember the man I talked to because it was my understanding everything was finally fixed and over, that was his promise, and so I disposed of the folder. I am hoping to relocate my endless folder of time spent on the phone trying to figure this mess out. You all should be ashamed of yourself. I write this letter in hopes that you can learn from your mistakes and hopefully fix things.

The only thing I want at this point is for this endless saga to end, because as I mentioned I have my hands full, and do not have any energy left to deal with this discrepancy. Please have someone competent to help me finish this process ASAP. I am very fearful of my credit being ruin due to your company’s ineffectiveness! I need to talk to someone at a very high level, because the lower level is not helping.

I have always shopped JCPenney and trusted their products, till now. I bought eyeglass frames and lens at the local store in Jan 2011 and yesterday the frames came apart. Took them to the store thinking maybe a screw had come out, no such luck. The frame is broken and can not be fixed but they will sell me the same frame for 25% off. I asked about any problems with this type of frame before buying and was told they hold up very well. Guess they were wrong!! I am disappointed that they would not stand behind the product. Needless to say they will not get more of my money for any of their products in any of their stores.

Just a little note, my last frames are six years old and still in great shape (thankfully) and came from WalMart.