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Write for Us J.C. Penney Complaints Continued... (Page 5)
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To whom it may concern, My family and I went to the JcPenney's in Victorville, C.A. on Wednesday Jan. 2,2013 in the evening. I had got a gift card for Christmas so I was going to purchase some items. We made it a family outing. We have four kids which two of our kids our 2 and 3 years of age.
So As I'm looking around my husband grabbed the mesh bag displayed by the doors as you come in to shop to put your items in. He had put the kids jackets in them along. So when I was done shopping, my husband walked out by the mall to sit in the chairs with the kids so I could pay.
Forgetting about the mesh jcpenneys bag he had on his shoulders (which normally would alarm to remind us it couldn't leave the store). We walked thru the rest of the mall continuing on with our shopping. As we our headed back to JcPenney's our last stop was at Kays Jewlers to check up on my ring.
As my husband and I are talking two men walk-one a very large black man over 6ft high husky in built and a shorter man hispanic come over to my husband and interrupted our conversation and demanded us return the bag to the store now. My husband told them no problem we are headed back anyways.
As we proceed to walk back to the store these two men are walking right on my husbands back as if we are criminals and are being arrested. My two young boys became very uncomfortable and were intimidated by these two mean who are looking very mean at there dad and they are concerned they are going to hurt him.
My husband makes a comment to lightened the kids up that don't worry its just the FBI on our tail. As we walk into the store I had to get another bag because the plastic jcpenneys bag my clothes were in was ripping from the hanger. As I'm getting the bag I look over to my right I see those guys standing there laughing.
It bothered me so I went over to them and asked them are they security for JcPenney's or the mall because they are dressed in plain clothes. They hispanic guy got an attitude and said JcPenneys so what about it. I asked them do they think it was right the way they treated us and the hispanic guy started to get sarcastic and say you shouldn't of stole the bag.
I said we didn't it was an accident we forgot about it and he continued to be disrespectful. So I asked him his name and he told me then said so what of it what am I gonna do about it. His actions were aggressive as if he was some thug off the street.
My husband walked up and heard the way he was talking to me and told he is not gonna talk to me that way and tone it down. The guy started getting smart like he was gonna fight my husband. I asked the black guy his name and he said don't worry about it. My husband told him to get the manager and he said no, get him yourself.
As I'm getting my kids and we are walking away they are following us harassing us down the isle. I'm looking at a worker who is standing there talking to another worker and asked him if he could please call the manager. The hispanic man said he was the manager and his name was Tito. I couldn't believe he was the manager and could obviously see there was a confrontation going on and he didn't immediately interveine.
I told him I need to speak to him and explained what had happened. As I am explaining the hispanic guy rudely interrupts and starts raising his voice and being rude and kept saying you shouldn't of taken the bag in an aggressive way. I told the manager I couldn't believe he was allowing this punk to talk to me this way. I have never been so disrespected in my life.
My family has always shopped here since I was a young girl and in turn our kids shop there but now I will never ever shop there again. It shows his employee has no respect for his authority and doesn't care. He then said to the hispanic guy in a soft whisper voice oh yeah don' t talked to her that way. At the same time the black guy asked my husband if he did anything wrong. He sais I know the other guy did but I didn't.
My husband said at first you didn't, but when you refused to give us your name or get the manager then you did. He didn't like what my husband had to say so he stormed off with the hispanic guy. I told the manager I can't believe my four young kids had to witness this. Those guys are a representation of your company, and I will not shop or bring my family into an environment that condones this behavior.
The manager made us feel like he was just appeasing the moment but wasn't gonna really do anything about it. I am young and have been a manager for a company for years, and I never would allow anyone to step into our place of business with that kind of bad attitude.
They would be fired immediately especially doing it right in front of the manager. There is never any reason to treat anyone like this. And what are your employees doing wandering around the mall in a jewlery store anyways when they should be working.
So is it unreasonable to think that I should be able to walk through JCPenney without almost getting knocked out by low signage? This happened to me and I was so mad that I asked to speak with a manager . After explaining what happened, that I was simiply walking through the women's dress department and I was looking at the merchandise and got whacked on the head with a sign that was hanging from the ceiling, I felt I my concerns were disregarded by the manager. I was told that the manufacturer of that particular line of clothing has strict guidelines as to how high the sign can be. REALLY? Evidently it is more important to follow the manaufacturers instructions that be concerned about customer's well being and safety. I asked her if it was worth someone getting hurt. All she told me is that she would inquire about it but didn't offer to raise the sign. This isn't the first time this has happened to me. I didn't mention it the last time but this time I was angry. The manager looked at me like I was freakishly tall. I am just under 6' tall but that shouldn't matter. To top it off, the manager didn't even apologize. I felt I was blown off. Guess I won't be shopping there anymore. It just isn't safe for me and my family since we are all tall. I'll spread the word that JCPenney doesn't care about their customer's safety. I still have a lump on my head!
On Tuesday Sept 27th I placed an jcpenny order (#2011270581551407) and the call service I received was very willing to go well beyond their fundamental call service. Unfortunately I did not get their names but it was approximately 8:30pm Eastern time zone. The first jcpenny person I spoke to stated she would have to have manager call me back...bottom line they were open to helping the customer.
Basic issue was that I wanted a 5piece outdoor furniture set that was at a discounted jcpenny price online it stated it was unavailable but all the individual pieces were available but cost more than the complete set price but after working approximately 1 hour cause that was when I got the return call from the manager they were able to get the set at the cheaper price. They tried-that is the bottom line. After researching I found that local stores had the chairs at even a cheaper price I decided to cancel the order for the tacle set pieces.
But I had also ordered a cover for this set which jcpenny online stated was no longer available but keep in mind it was available the night prior when the order was placed. Nancy and Barb (Barbara) out of Pittsburgh, PA. Stated their was nothing they could do for me to get this cover other they watching the website to see if I could catch when it is put back as available-who has that kind of time.
Bottom line is that they were not open to even trying and now I can not get that cover so I know it may not be much but this is a lost sale and keep in mind that if the topic of jcpenny comes up in conversation with friends and co-workers this lack of a sense to try and help the customer can be discussed. I just hate that I am out of a product that I had less than 24hours ago that I really wanted. Thank you for your time and have a nice day.
I rarely bother with these contests but thought I'd give this one a shot - entering the codes for the two buttons I received when making a purchase at JC Penney's last week. The print on the back of the buttons is so ridiculously small, I struggled to read them. And I'm relatively young with decent eyesight!
I then went through 6 or 7 attempts at the Captcha entries which were ridiculously difficult to interpret. Finally got kicked off and told that one can only enter a limited number of buttons a day. I never actually accomplished entering one!!! Ugh. Great - I see the Captcha box at the end of this complaint so I'm guessing this won't ever go through either.
What's the deal with the buttons?? I only got two, then wasted my time on the internet to find out the I'm not a winner! There's nothing about that that makes me want to go back and shop for more just to have the same disappointment of losing again. What was wrong with doing the survey and getting a percentage of next purchase? At least we were guaranteed savings. Change isn't always good...
I was in JCP yesterday to make an exchange, I had bought a pair of clearance tennis shoes in the Tracy store last week. I had a handfull of toddlers with me and was unable to try them on, I bought them as they were the last pair and figured if they did not work out, JCP has 'hassle free happy returns'...Well of course they did not work out and I went to exchange them for a pair of boots for my daughter yesterday and ANGIE refused to do the return.
She said that because I had used my winnings from the buttons I would only get a 4 dollar credit. Before speaking with her an associate at a different register said if I returned the shoes I would get 4$ but if I exchanged for other merchandise I would get the full 36$ toward the new purchase. ANGIE wanted me to walk her across the store and point out the associate that said this... I had my children with me and I was not going to haul them across the store just to get some poor girl in trouble..It is not the girls fault it is the managements fault that their staff is unaware of the policies. Angie was smirking the entire time being extremely rude. I ended up leaving the store in tears with the same tennis shoes I walked in with.
I grew up in JCP my dad was a store manager for 35 years, I am a dedicated customer and go into JCP on a weekly basis. I have a JCP gold rewards card that I keep in good standings. I understand that maybe that is the policy but I was misinformed by other staff and the exchange should have been honored. I am disappointed in the customer service I received and I must say I do not look forward to visiting JCP anytime soon.
I know that JCP is all about having satisfied customers and they failed to do that yesterday. Now I am left with these shoes that do not fit and have lost 30$ of my winnings from buttons. JCP was not going to lose anything in the exchange process and I know that they would turn around and sell those shoes for the price I paid so then they are making double on those shoes because they would have only returned 4$ to me. The whole situation is very upsetting and I was a part of the JCP family for a long time and this is not the way it should be.
After winning 3 times with the buttons (one $5 and 2 $10 coupons) much earlier in the season, the last 8 buttons either don't work when the CORRECT letters/numbers are put in, or the message tells me those numbers/letters have already been used. Why are the sales people giving out "used" buttons?
Over the course of the last week my husband and I received 4 holiday buttons from your Stonecrest Mall Store in Lithonia, Georgia. When we input the numbers online, we got a message that the buttons had already been used! Here are the numbers: y252e4a, vjvvfqr, zamnpau, busu2tj.
I think there is some fraud going on at the store were people are checking the button inventory for winners and passing the codes on to people they know to redeem the reward. I mentioned it to my sister and she had the same outcome with a couple of the buttons she received.
This promotion has an easy exposure for fraud since the codes are readily visable and people can use their cellphones to check them. If you decide to use it again, buttons should be in some kind of wrapper. I love JC Penney so I was dissappointed to see what happened with your button promotion.
What marketing genius in upper management decided to discontinue carrying JCPenny Pantyhose? Some hot shot college grad, no doubt. What are women supposed to do? Listen, bub, not all women, regardless of age, have been blessed to have the perfect, model-like legs to go bare-skinned. And just because tights and leggings are in fashion doesn't mean ALL women want to wear them. Who actually manufactures the JCP hose? I will buy directly from them, thank you very much. And by the way, your website stinks.
Apparently the hose were supposed to be available online, (yes i know, while supplies last) so i put several pair in my cart, noted that they were on backorder, went to checkout, put in a free shipping code, & suddenly all my items are deleted. I went back, put the items in my cart again, and suddenly they are no longer available at all? Then why were they still shown on the site to begin with? A couple of months ago I tried to order them & it said they were out of stock. But then today they are available on backorder but then suddenly out of stock again!? Figure out if they are available or not & stop misleading the consumer!
I took my son for a free haircut at the Wellington Green Mall today. I was told by the salon that today would be the last day for this service. They said JCPenneys was stopping the program. I can't seem to find this information anywhere online at your websites. I just wanted to verify that the information is in fact correct and it will no longer be offered to children. Thank you for your time in this matter.
Debbie Bechalany
I was told by a JC Penney Supervisor to get a Git Card and order on line on 11/23. The supervisor then check to see if my items were availalbe and they were so we ordered 3 different pair of Arizona jeans size 36 x 36 and paid with Gift Card which she kept. I was told I would have then no later than the 2nd and now not only am I still waiting I am now being told 1 pair is no longer available. They will credit my gift card which I don't have. I will never shop JC Penney on line again. When Walmart says shipped in 3 to 5 days they mean it. JC Penney apparently does not care what they tell you as long as they get your money.
I used my Penny's card quite frequently until the change in the store. Although I don't care for the new store idea, I still shop try to shop there once in a while. First of all the store hours are not posted on the door, nor does the phone service work when prompted to get those hours.
Secondly, the prices are not as good and the quality is just a little better than it used to be. Lastly, I made a trip 20 miles today to go there after I couldn't find any information saying they were closed for Easter to arrive to a closed store with no sign or and advertisement about being closed.
This is not good customer relations or marketing. Just wanted to give my input.
Thank you.
I have done for a few years most of my shopping at JC Penney. Last Friday broke the straw on the camels back. I don't like the changes you have made to the store and guess you no longer want my business. Last Friday I was talking with several woman who felt the same way and we ended up at Kohl's. My favorite cloths are gone and I don't like the way the store has been remodeled and your poor selection of Christmas items. I really loved shopping at J C Penney in the past and taking my grandchildren but I guess those days are gone.
This complaint is for the hair salon in Hazard Ky. On two seperate occasions I have been treated absolutely awful by the same woman. I made an appointment during the free hair cut special for my 3 children. I patiently waited over an hour and was then told that it would be another hour because the paying customers come first. She was so rude and humiliated me in front of alot of people. I left without saying anything and just decided to let it go.
I went back in there today and when I walked in the same woman and another employee were sitting in the chairs. I told them I needed three haircuts and once again this woman treated me horrible. She rolled her eyes and acted like I shouldn't be there. She then went up to the counter and said I hope you know that haircuts for children have gone up to 14.oo.
She didn't want to cut their hair so she was hoping I wouldn't want to pay that much. I do not know this woman personally so I know she can't have anything against me. I can't understand how Jc Penny can allow an employee to treat their customers with such disrespect. I've asked around and found out her name is Vanessa Baker. I will never be back there again.
I was shopping in a JCPenney store the other day with my young daughter when I heard a song playing "stone hard machine guns, fire at the ones who run. Fire away, fire away..." Were the lyrics. The next song had the following lyrics "dance until I'm not drunk anymore" I am very upset that those particular songs were being played at a 'family' store. Especially with everything that has recently happened in Sandy Hook. I will absolutely not be shopping at any JCPenney stores, due to the type of music being played.
About a month ago I bought a rug and used my JC penny rewads of 10.00. The rug was to small, so I went back to the store to get a larger one. The sales girl only gave me credit for the price I ended up paying after my rewards were taken off. She said my rewards were just gone. Today I took my granddaughter to buy her a coat. Number 1, I couldn[t believe how the coats are priced. They were a 125.00 with 40% off. What a rip off. To add insult to injury I had a 19.09 credit on a gift card.
Also you were supposed to get 15% off, if you used your JC Penny credit card. I used the card and the sales girl said I could either use the 19.09 gift card or take the 15% off. But not do both. I can tell you JC Penny has just lost a good customer. Your prices used to be so good and the quality was great. I believe JC will go down the tubes like so many stores are doing now. It is no loner a place to shop where you get quality for a good price.
OrI recently was at my local JC Penney store and surprised to see so few associates working there. If your new way of doing things was eliminating jobs that is sad. There was only one cashier on the entire floor. I must say the woman went out of her way to help me but what does your new way of running the company have todo with helping the economy. I really like Ellen and good pick for spokes person but she is for helping people not eliminating jobs and further hurting our economy. Also the merchandise we all loved appears to be disappearing. Very sad for a company that has been part of the USA for so long. You really need to get in touch with the average consumer and ask for advise.
The Friday after Thanksgiving I went shopping in your JCP store in Wilkesboro, NC. I recieved a button with a code on it. I was told to go online and enter the code to recieve my free gift. When I did that I entered the code on the button. The next page that showed up was showing a choice between 4 different items. I chose the necklace that was choice one. It said I had to pay for the shipping . Which was $5.99. I recieved the necklace in about a 10 days. After that I recieved another necklace in the mail in an envelope without a packing slip. I went to the mailbox and opened my credit card bill and noticed that this company BFB*MIU MILANO had charged my credit card $49.00 for another necklace the one I recieved without a packing slip and had not ordered. When I called the number 1-855-213-5985 they told me I was on autoship every 30 days they would be sending me a new necklace. And would continue to charge my credit card for the items that I was not ordering and did not want. They said I would have to send the company an email. when I tried to go to the website it did not have a web page, it just kept popping up that, this page was not a valid page. Then I kept seeing where numerous people had a complaint book going on this company. Due to the fact they were being charged on their credit cards as well and had not ordered any of the items. The cancellation number I was given in 1-333-143. I sent the company an email when I finally found on which was support@miumilano.com I have yet to hear back form them. Their address is 1200 S. Brand Blvd. Ste. 154 , Glendale , CA 91204. I in return notified the manager at our Wilkesboro, NC JCP store. She had informed that she had no idea this was going on. I gave her the information that my credit card company gave me. She went online and looked it up while she was on the phone with me. She was in shock, had no idea what had happened. She called me back later on that same afternoon and asked me to go to JCP complaints and to file my complaint on what had happened. I love shopping at JCP stores but I will now become more hesitant about your promotions due to this incident. Thank you for all your help.
I recently called to make an appointment with the optometry department at the Glendale galleria JC Penney and was told to go elsewhere because they wanted me to be happy. I had my glasses made there in the past and was very happy with them. I made the mistake of going to the JC Penney in Valencia, but after several visits they couldn't get my prescription right. I got a refund and called the JC Penney in Glendale to schedule an appointment and explain my situation, I was told to go elsewhere so I could be happy. All I wanted was to get my prescription done right.
I have 2 buttons I received from Jceppeny. I go to jcp.com/christmas to enter the codes and I put in the captcha and every time and it tells me it is incorrect. I have done this 30 times at least!! I KNOW I am putting the codes in correct!!
work in techincal support and help people with these captcha's all the time, something is clearly wrong! Please fix so I can enter my codes!!
I have won twice with the buttons but the last two I received will not register. It keeps saying wrong captcha. It is not wrong just will not register. This is very annoying and misleading. Now I see there is another captcha on this page.
First I love this promotion, and has cased me to go in a jcp almost every other day to see sales and get buttons, the captca is a pain in the but but i can usually get it to work on the second try its a pain but i don't mind its free money, lol.
The problem i have is i keep getting "there seams to be a problem with your 7 digit code" error? ill try a few times on each code once again not the captca error its a problem saying the code is ivallad and yes im typing it in correct i have 20/20 as well as had my wife double check.
Bottom line ether some of the codes are bad or my other thought is some one at the store has already used it ? but out of 16 buttons 7 are no good, i did win 15 bucks totle tho,woot woot. but it makes me think i have a trip code or something that just isnt working or some one else used? Any ideas
Hope it works!
I have been a shopper in your store for years. I went in tonight and looked through your Arizona Jeans and didn't find my inseam size which is a size 36. I was told that they don't carry them anymore only online. I went online and found out that the size of inseams only went up to 34. I have gone to your big and tall section and have only found a wide waist selection there.
I have been to many different stores, wal-mart, target, etc. They only go up to 34 inseam if that. The big and tall stores said I was too short and I fell through the cracks. I have been told before that the Arizona Jeans bootcut 36x36 was a popular and often fly off of the shelfs when they come in. I don't understand why you wouldn't carry a product anymore if it was popular. Please bring this product back into your stores.
Once again I was disappointed with the severe shortage of merchandise. I used to go there because I could always find and unusual item or something that I didn't realize that I just had to have. My hard to please family could always find clothing there, but not anymore. You no longer carry jeans that have big legs; the childrenâs section is nowhere to be found. What happen to bedding and bath? Career clothes in all white!!!
When they trashed the clothing and shoe department I thought, oh well there is always the hair salon and household goods. Guess what? They are busy trashing it. I have been a loyal JC Penney customer for over 20 years and purchased many of my clothes there. First, they attacked sizes. Being small, I could no longer find any dress pants in my size, but could find lingerie and other items. I just returned from our local store and in addition to inappropriate selections, there were not many selections at all. So, to me another reliable, American icon bites the dust. How terribly sad.
Today i saw a table full of shawls, collars, caps, and wraps. looking at the labels, it was from china and it was real wild coyoty fur. look on you tube and see how china skins or boils alive, its cats, dogs, coyoty, red panda, etc. to send abroad to stores like you. it is appalling. i will never purchase from pennyâs no will any of my colleagues who are against china export of tortured animals. there is no need at all, to sell real fur. these animals go through horrid torture, and stores who sell it, keep there business alive. you should be ashamed. i am posting it on facebook immediately. stop this right now, and put chinaâs skinning animals alive, out of business.
A month or so ago I went to the Fort Wayne IN Glenbrook JCPenney to purchase underwear. I have been purchasing Stafford brand underwear for as long as I can remember. The shelves were nearly empty of most sizes. My popular size, 36 Brief and large tall for the heavyweight t-shirts were nowhere to be found with the Stafford label. So I asked the young man at the counter what was up with the underwear inventory. His comment was "we are working on that". I did not purchase any underwear.
Fast forward to today. I was surprised to find almost the same situation. I did find the briefs in my size and after searching through bin after bin, I found and purchased the last two packages of heavyweight large tall t-shirts you had. It was hard not to notice that you are now putting two tee's in a package and charging the same price as the older three per package.
A young employee passed by to move some containers that were empty that he may have been using to stock the shelves, so I asked him what was up with the smaller packaging and the same price. Half embarrased he said "yea I know" and walked away. I have always known that I pay more for the t-shirts and briefs. I have liked the quality and fit so I am comfortable paying a bit more..... until today. I am sorry to say I will be shopping somewhere else from now on.
On or around August 2 2013 about 4:00 pm I was shopping at your mens department at south hill mall in Puyallup wa. As I was walking I stepped on the edging separating your tile from the carpet and my ankle was pushed outward causing a loud pop so much so I could feel it all the way to my head !My ankle now still has a feeling of something (like a torn tendon )slipping back and forth causing discomfort when I walk ( and my daily exercise is out of question ). I have not gone to the doctor as of yet I was hopping it would heel on its own ,but it has not ! I'm going to contact my doctor for an appointment . You should really take a look at your flooring before someone gets an even grater injury ! Thank you Mary Sebastian A
About a week ago me and a friend was at the lexington ky location trying to complete school shopping and the entire time we where there we where being followed the entire time from either two sales associates or more. When turning around to see if they needed something they would turn around like they where working. Felt very uncomfortable and every time I tried to complete shopping the u would be right right behind us again. I was so upset I sat everything down and walked out to another store to finish shopping. Never have ive been in a department store or any store and been watched over and followed. All the years I have shopped with the company from kids clothes,women and men clothes to house needs I will no longer be shopping at any locations for jcpenney. With me being apart with a one of the biggest markets out there we know how to protect our stores as well as let the customers shop without having to look over their shoulder the whole time or stalking them. Very unprofessional!
I have been going to J.C. Penny's for about 30 years and now you have these buttons that everybody I know has won gift certificates and I have been putting my codes on-line at jcp.com/Christmas since 12/05/12 and have yet to receive any notification to either I won or lost, where all my other friends have won several gift certificates. I get all kinds of other mail from other company's & friends so I know its has nothing to do about my e-mail site. I may just contact the federal trades commission about this issue!
I have entered 5 buttons of jcpenny I have won several times there is never any thing sent to me in a e-mail so I can print it off his has to be a scam the use to give discounts that was a lot better, everyone loved that, they had a lot more business ,now I don't care if I ever go back to jcpenny store along with a lot of other people I have talked to. I feel sorry for JCPenny. Their incompetent programmers and Chinese manufacturers have made what could have been a goodwill promotion a debacle. The button codes simply don't work. What is the reason for this?
How dare JC Penny even request a consumer report on me as to my character, its bad enough that to obtain a job these days you must submitt to a drug test , polygragh test, employment verification, references, and now a consumer report. I can sit my behind on state assistance with food stamps and let people like myself drain the system squeezing out one kid after another while they sell their foodstamps , take in boarders for unclaimed cash and smoke meth or crack all day , but know I am trying to get a second part time job and you want to trace me back to the womb? Here some facts for you I never call in I am always early to work, dressed accordingly for my job the United States has almost put me in the street while your CEO is cleaning up on my back.
All I want is a job to keep my house, if companies like you paid what some of us are worth we wouldnt have consumer issues, and wouldnt be looking for part time jobs to hang on to our houses. Your consumer report wont tell you Ive been in customer service for 25 years that Ive received awards and letters as to how good I am, its not going to tell you that Im to proud to borrow money to keep my head afloat and that I chose to look for a part time job its not going to tell you. Ive been out of work for almost a year and just now getting back on my feet at a minium wage job, it wont tell you during that year i lived in the street.
It's been 48 hours and I have not received my $10 gift certificate. I've won more than once and received those within 48 hours for whatever reason I have not received the last one submitted on 12/17.
The 48 hour response time is not working and Customer Service at the stores are very short with your questions. You shop, gather winning buttons and you never received the official certificates. I've won twice since December 11, 2012 with no response. Also entered two more buttons and the response was that the codes are not valid.
I have not received my printable $10 certificate. I received the email on December 17th indicating that I was a winner. I successfully responded to the email on the same day. I have not received the printable certificate. Please send me the certificate at your earliest convenience or let me know what I need to do to receive it.
The code goes no where, just says invalid captcha. It asked for two words to type in . There are no words and no where to type them. This is a big hassle. Time is running out. Don't have the game if you're not going to make it work, stand behind it or have some one to talk to or a contact number for a real person.
I've talked to 4 different people, they knew nothing and this site doesn't look like it's going to help me either . And if it does, it won't for 2 days. I'm not going to have time to enter my buttons. Not happy!
I had a button that was for $10 but two days later it disappeared, but I was not sure if I was to print it or if a certificate was to be mailed because there was a statement that said that it would be mailed. How can I get this $10 that I won.
I Got a message saying i won $10.00 from entering my codes this was on Monday December 17,2012 it said give it 48 hours for it to show up well its been 3 days and still my certificate has not shown up I revised the page and clicked on it a couple more times and still no coupon certificate has been e-mailed to me yet.
Then today i visited the store @Richmond Mall got two more buttons and there said that the buttons have already been used how is this so if i just got them today from your sales rep. will like to receive my certificate and two codes that have not been tampered with used upon giving out. Wow Jcpenny you can do better than this i hope.
I`ve already put in 8 button codes-------nothing---no responce----Am I wasting my time putting my codes in. I still have 7 more to enter. So far i`ve entered codes wujzqvv , fgmnkf , cpxf4s2, rrxwqmz, j5sgqz, zpntqsq, kizsehg, qchwfxd. No responce!!!!! Now I have 7 more button codes to enter c2wnysc, nmsuv32, e3xurpx, sztbrqy, tumf2pz, s2pna3e, uxbaz3h.
Ok whats the next step. I noticed I`m not the only complaining customer you have several before my complaint. I would appreciate an answer to my complaint as soon as you receive my complain. I`m surprised someone hasn`t gone to Channel 8 news and let them know that this like a fraudulant come on to get extra business. I do know it is a way of loosing customers. O
ther customers are complaining that your company isn`t answering their complaints at all so 24 hours is wrong. My dad always told me you never receive something for nothing. He told the truth .
I have read several complaints about JCP button campaign and the fact that many of the 7-digit codes that people are being given are coming up as, ALREADY USED! It was suspected my a previous customer who complained that it might be JCP employees, I supposed that is possible.
I just wanted to let everyone know, it's happening in my area as well. I live in NW Missiouri, North of Kansas City and my last few trips to JCP which included approximately 14 buttons have turned up as, "ALREADY USED!!" I've spoken to friends and it's the same for them, every button is either coming up as, "ALREADY USED" OR "SORRY YOU DIDN'T WIN".
I would imagine that if JCP is getting enough heat over this it would be very easy for them to remove their, "ALREADY USED" response and replace all with "SORRY, YOU DIDN'T WIN", either way it's a massive screwup on JCP's part, the fallout is huge. Curious to see how they plan to correct this dishonest blunder!?!
Hello, I just purchased a CD at JCP studio for $149 (refular price) on November 11, 2012. The CD is already going for $49 on Nov 23, and about $89 on other dates. I really like the CD but I am very unsatisfied that I am not able to print the enhanced pictures from it. I have been getting a run around from Walgreens and WalMart. I have contacted JCPBy phone and went to the studio to seek a solution where I can get the odd sizes printed out.
One rep promised to call â never did, the other one called and offered to print at JCP for $25.00 I have already spent a fortune on that CD that is only good for downloading and not printing the pictures. I am really upset since I was advised at JCP that I should not have any issues with printing the pictures out. The rep talked us into getting the CD and I am not sure what to do. There is no other choice but write to you about it.
I am a semi regular customer at the JC Penney store in Rome, New York. What I witnessed a male employee doing to 2 female employees in front of customers was appalling! On Monday April 1st I was towards the front of store when I heard yelling behind me...it was around noon and I was browsing with a friend. I turned to see a balding male employee around 6 ft tall yelling, no screaming in the face of a petite blonde employee whose name tag said Cheryl, another female employee with name tag saying Kim was beside her. He screamed "what do you think you are doing? Why are you asking me stupid questions?!" I believe the poor woman in trying to reply called him Jim. He was so intimidating, trying to humiliate them and treating them in such a demeaning and verbally abusive way, and in front of customers was horrible! I was so upset I was going to step in but my friend said report him. He continued as I left the store. I will never shop there again if I see him when I am there. There is no way he should have his job. If he did that to my wife he would be in the hospital and JC Penney corporate would be facing a huge lawsuit. Please don't ignore this as this was so bad I can't believe he acted like this to employees no less women!
This complaint dates back to 12/2012 when I emailed jcpennyI disgust my dec pmt error from my bank. It was 1day late and tacked on a fee. The next bill minimum pmt due was ontop on the late fee and each month after. Even know my bill was pd on time. I was charged because of the minimum pmt due was with the fee that should have never been charged to my account in the first place. I received 7 letters from JCPenny all dated the same day regarding the 35.00 late fee. How does something like this happen with such a reputable and professional Company. I've have such a problem trying to fix one late fee from December 2012 and it has spiral out of control. I would like JC Penny to look at my account as a account holder and consumer and not just a number. Please help me with these error(s).
I just received a call from a lady stating that she was calling from JCPenney. She asked if our student's wore uniforms. I answered yes. She then proceeded to ask for colors. I explained that we are under contract with another company and were not interested.
She then told me that if I didn't tell her, that JCPenney would continue to call me until I answered their questions. I again said we are not interested and if that was the case, my answer would be NO when asked if we wore uniforms. She then yelled at me and told me that "I" am the reason that schools are struggling. She then hung up on me. I do not appreciate this and this does not make me want to do business with JCPenney at all!
Got a letter last month from JCP saying they were slashing my credit to "$100" (after two years of having this account, and being upgraded unsolicited to gold) "after careful analysis of my credit history". I never missed a payment and was very careful. This was insulting. I paid it off and closed the account. Is this is how you treat working Americans?
I have two buttons and every time I enter the code it says that something has gone wrong re-enter the code number and try again or invalid capcha code. I have been trying to enter these 2 codes for 2 days. I`m totally bummed!
On 11/23/2012 I shop at Jc Penneys and spent $212.00. I was giving two buttons with codes #tbgnd2m and #kig34ad, which I submitted and won a gift certificate for $5.00, which I never recieved.
I shoped at penneys again on 12/14/2012 and spent $59.36 and was giving two more buttons with the codes #xh3hjxk and #q3tpbxy, I never recieved the first gift as promised, how do I know if I will recieve the second gift?
I have recieve two buttons from the store located at the Westroads in Omaha, NE. I had problems trying to get the buttons to work. I enter one of the buttons and the respond was. The buttons had been used. Another respond was the code was not correct and diffferent codes kept coming up.
I enter two butttons prior to this case but did not recevie anything from my e-mail telling if I won or try again. The very first time I tried the buttons I had no problems but just recently I have had alot of problems with this promtion recently.
I have been buying Jcpenney arizona jeans here for a longtime and in the last year they have changed. They are too tight. The bootcut aren't bootcut. I have to cut them to fit around my boots. They are all pretty much slim fit. I am very dissatisfied and will no longer shop Jcpenney if they aren't correct soon.
Hi I'm very upset with Jcpenney first of all i order 5 items on the 11/23/12 and i would wait for an email to confirm that they had all ready shipped my order, it was 11/30/12 and i called to see what is happening and it turns out that they hadn't shipped it yet i understand that it might be that time of year were every one orders things online but they should at least send an email notifying us that. Later on that day i did receive an email that my order was been shipped but they didn't even send me my tracking number with it. I tried log in in on my jcpenney account but it won't let me and i don't know if jcpenney erased my account or what ever. Jcpenney is very unorganized and that goes bad on them.
I have been entering the JCPenney buttons since 2 days after Thanksgiving. I have had 3 buttons with no response at all. In the last 3 days I have had 2 buttons which received the response "this code has been used previously". The first 2 days I entered 2 codes because the website said you could enter 2 codes per day, but I did not get responses for both codes either time.
I have emailed JCPenney. My reply was a form letter that did not address the issues I had raised. I like JCPenney's. I have been honest and played by the rules. I do not think they have done an adequate job administrating this promotion. I feel cheated. In ads and at the store I have been told 1 in 4 buttons is a winner. This has not proven true.
I have received several buttons and have a tremendous trouble with catcha words. I also received a square buttom with code aza23dz and when I tried to enter it, kept getting message "invalid code". You may want to get customers back (I went twice) because I received $10 gift certificates, but it now makes me think, why did I go through all that trouble, and second, can't get a button registered. You may rethink a campaign like this again, very frustrating.
I had enter two buttons on 12/12/12 n got my email stating I won but have not received certificate to print out yet they where $10 each please let me know as soon as possible or send them to me thank you.
Dear JCPenney's: I had some difficulty in locating your homepage red button for the code entry as none of your instruction, links or pages held the infamous button noted in the instructions. I was finally successful & posted my findings:
1. Go the the official JCPenney web page
2. Enter jcp.com/christmas
3. When at new page enter your e-mail address and you will then be presented a page with the red button & can enter your codes.
This process was successful for me but it did take some attempts and a desire to be successful. Your site is not working as indicated per your instructions. Thank you for you time and Happy Holidays!
I would like to say I am very disappointed in JCPenney. First of all the very burst button I got dated I won $10 dollars. An I have yet to receive that. No email to print out nothing. An then I had 2 more bottoms that when I put the codes in I never got an email saying I won or lost.
So I tries to re enter an it dates those have already been entered. Ok I that's the case then where is my response on winning. I would like my winnings an compensation for what happen. I love penny's an shop there at least twice a week an now will probably never shop there again. I'm discussed with the way things were handled.
An since I can't get a JCPenney credit card from y'all I'm very pusses. You know not everyone has perfect credit but have awesome payment history on other stuff. So I want something done about this or ill go higher up to y'all's Bose an get my compensations.
I shopped at JCPenney and received a bunch of buttons for all the Christmas shopping I have done there. Not one Time has the comp. gone through to see if I won any gifts. I think it was a scam to get my email to send out info. This is not right.
It's very difficult to read the Christmas captcha's so i can see if i won anything & i won some of the JCPenney discount coupons but they didn't come with the upc codes & i tried to use those again they wouldn't work so i'm out the 10.00$ i could have saved because YOUR web site said they were already used!!
Now i'm out!! I'm 50 years old & don't have time for all this hassle just to save a few bucks!! Why do you put your customers thru all this hoop jumping & frustration??!! I like JCP but come on this sucks! And then i have to do ANOTHER STUPID CAPTCHA AT THE BOTTOM THANKS A LOT!
The first 4 Christmas buttons I received worked just fine, but these last 2 are a pain. I worked for 1 hour on one button code and only got a invalid captcha message on the next one I received a message that the 7 digit code was incorrect. How do I send this by mail to JCPenney?
My husband and I won twice and we can most certainly use these gifts!
I used my 10 dollar rewards for spending over 100 dollars on two items, even though I originally intended to only purchase one item, a shirt. The second item, some shoes for my son were too small and the store did not have half sizes, so I asked for a refund, but Steve, the very slow sales person that took over 8 minutes to ring up a shoe sale ( 3 minutes was spent on removing stickers and placing the shoes in a bag) told me that because I used my rewards coupon, I would only get back 13.33 for the twenty dollar shoes. Had I not had a receipt I would have received the full 20 dollars I paid for them and IF I had purchase them separately from the shirt I would have received my $20, BUt COmpany policy says that when using a coupon, the discount gets prorated to the number of items purchased. AND this makes no sense. I get 13.33 back and you get to resale them for $20, or after the sale for $30. He got his supervisor and she told me the same lame policy and I had to leave mad and upset. I was told the only way to have a full refund is to return both the shirt and the shoes, which is a 45 minute roundtrip and another 3 dollars in gas in order to get my full refund. I also called to complain, put she was just as adamant about corporate policy. I am left with no choice but to make my own policy , which is to cancel my jcpenny card and never support you business again. I have also worked in retail for over twenty years for a variety off retail establishments, all corporate policies can be overridden especially when they do not make sense.
I was not going to send anything in, but wanted to let someone know that we have been receiving button that have already been used. It's not just 1 location. I stop daily depending on where I am working to get my buttons and I at 1st thought it was my error that I had a button in my pocket that I already used, but so far I have come across +6 buttons that someone has already entered.
My daughter has had about 5 and she does not get daily buttons so she is worse off than me. I do not know if it is the cashiers or maybe when some people are entering them they are entered incorrectly, but this seems to be happening more often now we are winding down. I should of keep them separated, but didnt think much about it until I mentioned it to a co-worker and they said they got one in DuBois,
Pa today that also was used. This will make 4 from DuBois between my daughter and I that have been used.
I have tried, tried, tried in vain to enter the bogus 'BUTTON CAMPAIGN' only to be so frustrated that I want to do something evil to the JCP people who are responsible. This whole absolutely awful experience has put me off JCP entirely. Shame, shame, shame on them! I tried to call them only to be told "I don't work in that department.
I don't know anything about it" by some idiot woman. I intend to make sure they lose money on this great deal. I now consider them just another rip-off store who I hold in absolute contempt. Now I tried to submit this complaint and cannot because of an "invalid recaptcha" which is one of the original complaints! The ultimate in crass disrespect to customers!
Me and my familty have been collecting the buttons for the past few weeks and I now have 14 buttons that keep telling me: Sorry. Looks like something went wrong. Please check your 7-digit code and try again. What am I suppose to do with these buttons to see if I won anything.
On Thursday Dec. 13 in enter 2 buttons one said I had a 5 dollar certificate the other said I had a 10 doksh kllar certificate. I did every thing it told me to do I hit the red button to claim my prize, but I have yet to receive my e-mail saying my certificate is ready.
Sirs: Have received two "you have won" notices. Both times I have filled out all of the forms and followed the information.
I have supposedly won $5.oo gift certificate twice. First date 12/16 second one12/17. I have received NO follow up from the game people. How about a little help here? Hope to hear from you soon. Time is running out according to your rules of the game.
Dear JC Penny, I will not shop at your store ever again. The sign on the table said $15 for t-shirts so I bought one and it was 22 dollars when I saked about it they said it was another shirt, but there was no other shirts there, Everything on the table was 22 dollars with a pair of jeans for 35 nothing was 15 dollars. The sign is large enought to bring your attebtion to it so you see and think all is 15 dollars very very misleading. Ever since you changed your store I have hated to shop there. So this will be the last time. And I will let my friends also know about your store. Your employees were very rude also. I was at the store in St Claire Mall in Fairview Heights IL. Thank you
I was followed through the Mt. Shasta Mall after accidentally leaving the store with a clearance baby shirt hanging on a hanger from the stroller which had my 10 month old son in it. The Loss Prevention woman from JCP grabbed my arm and spun me around while I was in line at Radio Shack (also in ther mall). I was embarrassed and completely cooperative and she held my elbow as I was pushing my stroller and escorted me back to the store. She said I had better tell her everything that happened and not to lie because she had it on tape. Clearly if she actually watched it she would see it was only an oversite on my part.
She said I was under citizens arrest and that I wouldnt go to jail if I have a clean record for theft. Then she poured hand snitizer all over her arms becase she touched the psoriasis on my arms when grabbing and escorting me. She asked if I was going to spread it, I was mortified. I asked for a copy of the tape in which they "caught me purposefully shoplifting" and they refused. In addition I havnt even been convicted yet and I'm getting threatening calls/letters from a lawyers office for a bill. I would like a response to my complint how you plan to handle this, I feel like I was mis-treated and manipulated.
I purchased 6 pair of pants at J.C. Penney store in the Big Flats N.Y. Mall, the service at the time of sale was outstanding, two sales associates went out of their way to assist me with purchasing and ordering 4 pair of pants that were not in stock. This was on 10/22/12, I was told that the pants would be shipped out by 10/24/12, I did not recieve any shipment to my home but did get a response card in the mail that the pants would be shipped out on 11/1/12. I waited and finally got 2 of the 4 pair of pants, the enclosed invoice then said that the other pants were on back order, I went to the store and asked how long I would have to wait they said they would not be shipped until 11/29/12. I then called customer service on 11/13/12 and stated that I was not happy with the delay in delivery of my pants and asked to have my order cancelled. I have not shopped at J.C. Penny for about 2 years other then on 10/22/12, this was the first time I had been in the store since then, I really like the new set up with smaller stores within a large Department store, however my experience with service after the sale was not good. Waiting 5 or 6 weeks for a delivery is not acceptible. I also did not feel that Customer service at the store or on the phone was helpful and I felt I was just another number.
Sincerely,
Matthew J. Leszyk
As a Christian woman, I want to tell you how offended I am over your endorsement of a disgusting skit on SNL last Saturday night. I'm telling my friends and family about this incident, and hopefully they will not shop with you either. God bless you.
I spent just over $250 online during your black Friday sales. I received a called the next day, and was told most of the items I specifcially went to JCP to buy had been back ordered then canceled, and the only solution you could offer me was a coupon. It was upsetting since I could have picked those items up somewhere on black Friday, and I now have to pay full price for them. Even so, I had still gotten some good deals, and just figured I would pick up some last minutes presents somewhere else to replace the canceled items. After almost 2 weeks I decided to see when the rest of my order would arrive. I log onto your website and to my suprise you have canceled even more of my items good deals. I received no phone call and no email, and I'm sure I will receive no other satisfactory solution other than a coupon if I do. I have no adequate words to describe the outrage and annoyance I feel torwards your company right now. I'm not sure what your company could even do to make this all right, but I am sure no one is going to care too much about my complaints for it to even matter. I would have never bought from your company had I known it would be such an inconvience, and after the service I recieved and the aggravation and resentment it has caused me to feel torwards your company I highly doubt I will EVER shop there again.
Yesterday 8/14/13 was our 20th anniversary. My husband has told me for years that I could get a new ring for our 20th anniversary. I went to the JCPennys in McDonough, Ga yesterday. A very kind man by the name of Vince assisted me and I picked out a 1 carat ring. I told him I would talk to my husband so he wrote all the info down including the final price and told me if I came back and he wasn't there to please let them know that he assisted me. Well my husband took me back last night to get the ring. I was very excited--I have waited a long time for that ring!! Vince was not there, but a lady named Debbie was.
I told her we were there to get the ring and gave her Vince's card. She was very rude from the start with very short, snippety answers and then acted as if were low-lifes. I was purchasing a $1,550. ring--which is alot to us...but does not make us low lifes!! Well I didn't have my JCPenney card which is in my husbands name, but she said she would look it up. It came up but would not accept the transaction, so she rolled her eyes and said I can call and see what the problem is IF I must as if we should just walk away. I said call, so she did--they talked to my husband and raised his credit limit and said to go through with the sale. She tried several times and it wouldn't go through so she rolled her eyes again and said I can call back IF I must.
So she called back and after being on the phone for several minutes they cleared everything up and said go ahead with the transaction and when Debbie tried it, it refused it again--she very rudely said it is not working--There is nothing else I can do..Very disappointing to someone who was planning to get the 1carat ring I have been waiting for!! It may not have been her fault for the transaction not working--but she was extremely rude from the start and acted as if we should not be allowed to purchase anything. She didn't even want to make the phone call to check out why.
Then said oh well there's nothing I can do. I walked away from the counter and assured her I would purchase the ring elsewhere and I will make sure everyone knows I got it and why I didn't get it at JCPenneys. I have spent alot of money here over the years and I am very angry about the way my husband and I were treated in there last night. And it ruined a 20th anniversary. I don't know where the fault lies for not being able to make this purchase, but you definitely lost an almost $2000.00 sale and we won't be back.
I bought a bunch of clothes online from your website. got it in the mail a week later. the jeans I ordered were different brand,size,color than what I received! I was told I had to pay for shipping to return them( not my mistake). than I went to exchange one of my shirts and the lady instead returned it and told me they didn't have any other sizes so not only did I JUST tell her I wanted the shirt even if I cant get it in a smaller size, I had to buy it again and since I bought it during black Friday/ cyber week/ Saturday sale, I wouldn't be able to get the discounts and would have to pay full price. I used to love JCP but after this in less than 2 days apart from one another, I will never shop there again. JCP should be ashamed in how they deal with customers. you want people to order from y'all and than during your one week busiest shopping day(which you had months to prepare for) you were way off your game! get it together JCP,.
Twice now I have gotten new buttons from my local JCP store and have entered them and a message comes up saying these codes were already entered, but they were brand new buttons.
I returned them to my local store. The first time it was four buttons and the cashier took them, threw them away and gave me 4 new ones. Of those 4 new ones, 3 of them also said that they were already entered.
At that time they were all out of buttons and do not plan on getting any more. I would like to at least get new codes for these buttons that I have in my possession right now to see if I have been a winner or not. The codes are 3wbxqzs, kwjhwnn, 45rmaca.
Last week I entered the code off of one of my buttons and was told that it was a $10.00 winner ant that I would receive a coupon in the mail. Here is it a week later and I never received anything. I called JCPenney and they gave me a web site to go to but it doesn't work.
I have still not received my coupon and when I called the store where I received the buttons in the first place they told me I could come back and they would give me more buttons but that is a 30 mile drive one way for me. I have been a loyal customer at JCPenney for years but right now I am very dissatisfied with them.
Please respond before the deadline of the contest.
I finally get a winner and it wont accept the Captcha codes you have at the end! Ive lowered my security ....stopped my pop up blockers and it still doesnt work! I have one hour in on a $10 winner! your button promotion sucks and so does your site! No need for endless e-mails keep your $10 and I'll shop somewhere else!this is where I'm not proud to be an American! I visited your jcp store in the Columbia Mall on Saturday December 15th and requested buttons for the current button campaign.
One of your store clerks in the linen and clothing Department issued me some buttons for entry. I entered the buttons as I had done before on previous entries, but every one of the buttons that she gave me gave the message that the button had been used before. I made another trip on December 17 2012 at the Prince George's Customer Service Desk and was issued two buttons which again gave me a message that those buttons had been used before.. This is very frustrating, because it seems that the store employes are entering the buttons then giving them to unsuspecting customers. I would appreciate an inquiry into this obviously fraudulent activity at your stores.
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