KFC Complaints Continued... (Page 12)

Ordered a 15 Pcs bucket for a mini party @ home with friends, usually choice goes to KFC. But this time the quality of the food served sucks and it was stinking. Thw whole party mood was spoilt. Dint expect this from a well established food chain like KFC, im a regular person to order from KFC during weekends , this came as a shock and felt too bad.
Ordered from Dubai - on 04-Apr-2013 @ 7.45 PM order number : 1697214 from Qusais Eppco.

I was eating in your KFC restaurant in Renfield Street Glasgow on the 6th of november 2012. I had the chicken selects meal, my sister had popcorn chicken and chicken wings. When my sister went to eat her meal she discovered it was cold and returned it for a hotter meal I foolishly ate mine, which was slightly cold. I have had stomach cramps, have been feeling sick and unwell since. I have not been able to eat anything since.. I will not be eating in your KFC restaurant every again, and i will also be telling all my friends and family about my experience. There was a sign that the shop was closing early for maintaince work I am just wondering if the cookers were not working properly.

Whilst visiting your store in devonshire rd blackpool on weds 10th april i was extremely unsatisfied with our meal orders and the customer service offered.... the big daddy burgers appeared to have been just chucked together and the bun was sum what dry and crumbling as though it was left out and had gone hard as a result.... when we took our gravy back to the girl at the til to complain it was more like brown water than that constitute of gravy her reply was it must be a faulty batch which in my opinion it shouldnt have been served but fot rid of and a new batch served. we was told we could have beans which was unsatisfyingi as we niether wanted or liked them..... i was really unsatisfyed with the whole service of the store and will not be returning there in a hurry what a truely horrible experience all round.

My family & I visited KFC at Durham Retail Park Co Durham on 4/4/13.
1 The person who served us was unprofessional and grubby in appearance. He interupted me whilst I was placing my order to comment on how dirty his inputting screen was.
2 When we received our order there was tomato ketchup on the tray.
3 The food was cold.
4 Automatic closing mechanism on the door was broken - the door was constantly open and it was blowing a gale.
5 There was a group of teenagers on the premises being disruptive and were unchecked.
In summary, it was an all round disappointing experience and one not to be repeated in the near future.

To whom it may concern

After a night out on Saturday 4th November 2012 myself and my husband decided to have a KFC we were out in Long Eaton Nottinghamshire tI have used this KFC just twice before and the food was ok not great but we could eat it the time was around 9.30pm so not really late we ordered a six piece meal with side of gravey and four small fries at a cost of £9.99 the shop wasnt that busy and we did get quick services.

We took the food home which took us 10minutes to get their when we opened the bucket we found fries that looked liked they had been reheated at least twice they were limp and tasted just nasty moving on to the chicken well this looked like it had been put in a microwave and left to just go dry and hard and just not nice nothing finger licking good about it im sorry but when I pay money for food I do expect to enjoy it I can honestly say I have never tasted such horrible food from a KFC. I suggest you go take a look at the quality of the food that is beinging serviced at the this KFC.

Yours Emma Lees

I have sent this to my local mp David Heyes
and would like you to deal with your side of my complaint I would like to be informed of the out come aswell thank you.

Hello Mr Heyes I hope this email finds you well,
I have a complaint about the treatment of my two sons Charlie (11 years old) and Jack (9 years old) and there friend Megan (11 years old) while visiting the local KFC on Oldham road Failsworth on Friday the 21st of March.
The three children went there during there half term and ordered a snack box meal and after paying the bill they were told that they were only allowed to sit outside the store and not inside ( the store was not full and the children had used their manners).

I rang the store in question to confront the manager (and I use this term very loosely ) only to be told that it is a policy that has been implemented by KFC and the local police (the name given was sergeant O'hare ) when I asked for the managers name I was told his name was Wayne,when I asked for his full name I was told "you don't need my second name" reason given it was a data protection issue(a manager of a store should not have this attitude) any way that is an issue I'll be taking up with KFC themselves, and I'm only telling you this to tell you the situation.

The complaint you can help me with is the police side of things (if true, I have rang twice to be told someone would contact me and this hasn't happened).

I think in this day and age with all the stories in the press about children being abused,preyed upon and molested ( locally the Rochdale situation springs to mind ) for the police to say that a child isn't allowed to eat in a fast food restaurant (which I believe is aimed at children and young people) is in itself an abuse of power on behalf of the police at most and an ageist stance at least, if there has been trouble at the failsworth KFC with getting young people out of the restaurant who are not spending any cash on food or just choose to loiter surely this should be down to KFC to employ security to deal with this just as the pubs and clubs have to.

I am also sure if I opened a restaurant and told Asian or Black people that they could not eat inside only outside the police would have me in chains for racism (and rightly so) this situation is no different just because the children are young doesn't mean they are second class scum who do not get a chance to eat with the better people of the town,it sounds an awful lot like singling out a group of people because of their age and I for one think this is illegal stance from both KFC and the police and would appreciate your opinion and help to get this matter sorted!

I look forward to your swift response regarding this matter,

Yours hopefully
Mr Paul Trafford (a very concerned parent)

Good Afternoon, I have been to KFC at the Angrigion Shopping Centre On Friday 28th 2012. I was treated with disrespect . Firstly i went around 7:45 pm , an the Mall Closes at 9Pm. When arriving their i wait in line because their were 2 Customers in front of me. When arriving at the cash to place my Order i have Notice on the Menu they had a Special for 8 - 12 or 24 Family Pak Piece of Chicken with a 10 Dollars Coupon.

So i requested the 8 piece only to be told We cannot give you your order becuase we Only have 20 Piece of Chicken an we have to keep for other Customers. So i told them it is only quarter to 8 . They told me they are cleaning the machine an they cannot make the chicken an i should go to Shcivenko so i said Madam i came shopping and with friends she said her decision is final and she will not give me the chicken .

So i Asked to speak to the Manager ( Nichole) an she said we have to keep for the other customers and they have only 20 piece so she cannot give it to me. And I said to her but Madam i am in line an you have 20 piece why you cannot give me 8 piece, an her respond to me is they have to last us until 9pm an she stared laughing .

I felt so humilated so i asked her can i have the complain department of K.F.C she said she do not have the phone Number , an she called Sow one of the workers an he give me their phone Number to make the complain and when i called they really starting laughing hard.

I think this treatment from employees is very disrespectful and she should not be working in the public. Please kindly look into this complaint . Looking forward in hearing from you all.

hello i took my family to kfc in hartlepool england which is based at the hartlepool marina. i purchased a family chicken bucket the chicken had been re-fried it was hard dry and tasteless,we could not enjoy this due to the fact that it was like this we told the staff about it and nothing happened i dont think this is the apropiate way to treat customers. the whole experience was ruined wont be visiting that kfc establishment again this is not the first time this has happened please address this matter so other people paying customers like me can enjoy the kfc that it should be thanks.

I went to KFC. I placed my order and i was told it will be wait for my chcicken strips but will i like to substitute it for a chicken wing. i said "yes'becase I was on Lunch and i needed to get back to work. The cashier alsmost forgot to give me my parfait that I ordered, the food that I was given was not hot at all .. I was given 1 1/2 piece of chicken strip and a wing. The half of chicken strip looked dried out like it been sitting for hours. So I went back into the restaurant and I asked the cashier can I have the chicken that would be coming up because what I paid for is not in this carton.

The cashier was not apologetic at all. I WILL NEVER GO TO KFC AGAIN. I WILL KEEP GIVING MY BUSINESS TO POPEYES.. KFC IS TOO EXPENSIVE AND THE FOOD IS NOT UP TO PART. KFC CAN KICK ROCKS AS FAR AS I'M CONCERNED..

On 21/02/2013 at 22:42:06 i purchaced mini loaf and a streetwise 2. When i opened the mini loaf's wrapping i found da mini loaf to be mouldy. When i checked the expiry date it read "prod date: 12 02 13 15 043 33. Best before 18 02 13 c5. It was bought from kfc Oservatory tel. 0218010881. When i phoned the branch and complained, a man by the name of Simba told me i should come and they will give me a streetwise 2 for free. I was very upset to say the least. I asked him how they can keep expired stock on their shelves but all i got was a promise of a streetwise 2. I told him i was going 2 put the phone down because i was too upset to talk further. He took my details and continued his free streetwise 2 story. I'm appalled at the insensitivity.

Ordered 20 hot wings and sm wedges to go. She said it would take 5 or 10 minutes and ended up being 25 minutes. Handed me the box of hot wings and looked in the bag and she said the wedges are in the box. Of course I took her word and went to our destination and parked and opened the box - no potato wedges. It was not about the cost, but when I asked her she told me in the box... I will have to not take her word next time and check myself, which I should have.
Football game so I could not go back.

To whom it may concern, we very rarely get take away as it is never an easy and quick solution when you come home and find the food missing. Your store KFC Burwood Hwy Knox wantirna, has once again short changed us with food. We ordered the family super variety bucket, only to find the two pkts of chips were only half full, we received 3 crispy chicken strips instead of 6, the six pieces of chicken we were suppose to receive included 3 wings. This makes me so mad it's not the first time it has happened and I haven't complained every time it does, but somebody really needs to look at your training programme and food portions it is not hard to count to 6!

I am sorry I have had to forward this letter but if I didn't you wouldn't be aware.

Kind regards

Tracy Morganella
102 Windermere Dve
Ferntree Gully
0408763253

I want to make a complaint about your employee named syikin (KFC outlet nearby Across success petronas) is not customer friendly. When I went through the drive thru to buy KFC products, employees who take orders as if forcing me to place an order with a rush. It makes me less happy with the attitude of your employees. The way he communicates is also very severe. I hope the KFC can give courses on how to communicate well with customers. Thank you.

I went to KfC on new years eve with my mother and nephews...... My mom says, ask what family specials they are offering. I go to the speaker and a lady asks, "how may I help you" ,I ask "What family specials are you guys offer with maybe two sides..... Noone response...they come back again and say.... "how may I help you"....as if I never asked....I repeat.... But now a male comes to the speaker with a agressive tone and says " read the white board...can you read? See it says family meals". I ride to the window and say "excuse me"! He repeats "you can read the white board"...I repond,"are you serious? I don't care what the white board says,I'm asking you".....

The lady at the glass,puts her head down and smiles... I then say are you really speaking to me this way,where is your manager......he says "I am the manager ma'am"... I look at the young lady and asked for manager s info and the males name who I was speaking with....She puts her head down,looks to another employee and the male and asks,do I give her your name.. I look to her and say,so you don't know his name...she then walks to the back away from the glass.... I sit and wait...The male comes back to the glass and says "you need to move, you are on the timer" I respond.. "I'm waiting on her to give me a managers name,your name and a store number"... he says well you are holding up my line.... The lady never came back to the window and the guy says "KFC.com and have a good day".

The entire time he was very argumentative,rude and agressive. Refused to give me a name address or phone number..... I left without food and any information to file a report. I later went back to the store to speak with someone on the inside and off the timer, fortunatly enough another manager was present....I told him what happened, he said he could'nt give me any contact number to the coorporate office and that I just had to call the store until the store manager came...... KFC on Texas Parkway, Missouri City, Tx 77489

I just now went to the KFC in St.Clairsville, Ohio. It is Sat night. The sign out front states drive thru is open until 10:30. It is now 10:17 as I type this. The employee informed me they were closed. I told them the sign said 10:30, but he said they were closed. I live in MS, and I am very shocked by the attitude of the staff. I will never visit this establishment on my future visits.

To whom it may concern.

I am a very big fan and lover of the KFC franchises. I live in Cape Town, Bishop Lavis and in our area we have a kfc branch. I would buy food during the week or maybe on Sundays to treat my family. a few weeks ago i bought 2 burger meals and 3 snack burgers and 2 avalanche's. I got home and there was absolutely no patties on the snack burgers. I called and spoke to Fatima who was quick to tell me I need to bring it back to the branch to get a refund or another burger. a few days later I went to the branch and spoke to her and she gave me a soppy excuse for why it was like that and apologized. Last night on the 30 Sept 2012 I went to Kfc again I was helped by Berenice, this time buying 1 Zinger Burger, Colonel Burger meal avalanches, 4 soft twirls and 2 snack burgers. I got home and the fanta that i asked for taste like water with gas in it. I then call the branch and spoke to Ruwayda, I explained what was happening. Ruwayda firstly said that she needs to taste the drink before she can do anything and if I want my money she can refund me the money or give me a different flavor cool drink. Ruwayda then told me since it was an swipe payment she cant refund me and she does not know how long it will take.

The service that i got from this branch is ridiculous. I have been travelling a lot and I have had Kfc from other countries and never got this type of bad service. I expect someone to contact me and compensate me for every time having to go to the branch and taking back food and cool drinks that I purchased. This branch is making their problem mine

I have been to your restaurant on many occasions always to find the staff are abrupt and very unhelpful, and on every occasion there is never any gravy available and on this particular visit I ordered a 12 piece family feast and asked very politely for no drumsticks and was told well I'll try now pardon me for being fussy but I do not like drumsticks and surely if I have paid for something I should get what I ask for and suprise suprise no gravy availiable. I ordered this through the drive through and was told 5 mins only to be waiting 20 minutes I don't feel this is acceptable as when I got home I has drumsticks in my order I am sorry but KFC you have lost urself 1 customer as I won't be returning to ur store again.

I today went into KFC store and orderd a 8 piece deluxe boneless box for me and my family. When we sat down at the table first of all the table was so un clean I had to ask a member of staff for some tissue to clean it.then when I opened the chicken there was 4 pieces of chicken which was about 3 inch,s long and 4 pieces that wasn't even a inch long. It was quite funny to see I even took a picture. I asked for the manger and he was totally un helpfull and said there was nothing they could do. 13.99 for a meal that didn't even fill me and my partner never mind kids. and as for poor management I WILL never use that store again. What happend to the saying the customer is always right.

I just left the KFC on bruckner boulevard in the Bronx and the service was very bad and the girls that work there were standing around talking in a group and I was waiting in line waiting while they chatted. The food was terrible and I ordered two mash bowls and they had like two tiny pieces of chicken in both and I asked for extra cheese but these girls have their head so far up their asses that they couldn't get a simple order right and then a guy came in and didnt order nor did he pay and got a free order of food before me as A PAYING CUSTOMER! I will not be visiting this KFC again because of the lack of good customer service they have there!

We walked in and looked at the buffet, looks like no one even as much stirred the food the entire day, dried an crusted to the edges. Nothing was whipes off. Walking on the floor was a layer of grease an in sneakers even, it was slippery like it was just covere in a grease layer. We asked to have the tables wiped off and he came over and gave it a swipe, leaving spilled salt and crumbs behind, so we asked do wet naps... Fresh out. There were trays of dirty food on tables and not one table in the entire place was clean. I was afraid to eat the food knowing what the dining area looked like. 7:30 pm they were out of food. What? Won't be comin back. Sad because I hadn't been here in over a year because it was bad then.

On Friday March 2 22.013 I went into KFC store # 1326 at 9025 Torbram road in Brampton Ontario at 6;42 pm. I ordered athe 18 piece bucket of chicken with large fries and i upsized the fries to an extra large fries for a dollar more. 2 mediem sides and medium gravy for $6 more and 2 popcorn chicken snack packs. the total came to $49.69. When I got home with my order and opened it I had only 14 pieces of chiken in the bucket. i called back to athe KFC and I asked to speak to the manager. i explained to the manager the situation and she to ld me to hold on. She started to talk to her staff in their language then she came back on the phone and in a very rude tone she said "Ok what are you missing cause you got all of your chicken" I told her what I had in the box and she rudely interupte me by saying " Youn lbring in the box and you show me," then she hung up. How rude of her i was a paying customer I wasn not begging her for the food. I am very disapointed in the way she spoke to me on the phone and I am a regular customer there. i guess those are the type of people that you want working for your franchise and bring it dowm.

This is the only KFC store that is close to our house so we had no choice but coming to them. After the last incident we no longer go there when food was never available as ordered. This happened to us 3 times at the same location.

The last straw was we put in an order for 2 pot pies with our name, including our last name. Then 45 minutes later we came to pick them up but they told us to wait for 20 minutes or so because they just sold our pies. We asked for the grilled chicken and were told to wait for 10 minutes because they were not ready. This was around 5:45pm on a week day.
I just wonder why they even asked for our name and last name.

I wonder if KFC headquarter gives customer training to their store employees or not. This location sure needs one so badly. Here is the store's address and its manager name is Dora Medina, shift supervisor's name is Jahaira Ruz:
10414 Southeast 260th Street
Kent, WA. 98030
(253) 852-3603

Before you go there for food, think twice!

A very, very unhappy KFC customer.

I work with disabled people. Yesterday my clients and I went to KFC , I was so disappointed in what I saw. They did not have proper sitting for wheel chairs. They had tables marked handicap, but they were not. The tables were to small to get the chair under. Also the rows where way to small, we had to move the chairs over just so the wheel chair could get pasted. The one table that was big anuff for the wheel chair was placed by the door. If my Clint would have sat there then they would have been in the way as people were comming in and out of the door. My Clint had to sit sideways with her tray in her lap. Not only that but the food was nasty. I did not enjoy anything that I ate. Please do something about this, fix this problem so next time we go in there we can enjoy our visit.

I was in a rush and went through the drive thru thinking it was going to be quicker but I was wrong I was in line for about 20 mins when I got to the window I seen two crew members sweeping and mopping the floors now being a manager in a fast food restrunt I know you need to get things done but when having a rush like that I also know not to keep the guest waiting that long for food. The most that upset me was the girl that took my money never once said sorry for the wait or even have a good night. This is one place I will not be going back to .

I live in Kingman, AZ. Last night I went through the drive thru at KFC on Hualapai Mtn. Rd. This store has KFC and Long John Silvers combined. I ordered a bucket of chicken with 2 sides of Mashed & Gravy and some side orders of fish and shrimp. I was handed a large bag and drove off. I got down the road a ways and looked at the bag and realized that I didn't receive all my order. I went back and went inside. I went to the counter where they hand your food if you're eating in. I said "excuse me, I just went through the drive thru and I think she forgot to hand me a second bag. I am missing some of my food."

The girl that was working asked "what are you missing?" With my receipt in my hand, I told her I had only received one Mashed & Gravy and was missing the fish and shrimp. Without saying a word, she walked over and put some food in a bag, came back, tossed it on the counter and walked off. I inspected the bag and said, "excuse me, I was supposed to have 2 pieces of fish." She came back to the counter, grabbed the receipt out of my hand and looked at it. Then she went to the back and put a piece of fish in a small box. She came back, tossed it on the counter, turned and walked away still without saying a word.

I said "Sorry I bothered you!" She turned and gave me a glare. They weren't that busy that they couldn't have taken a minute to acknowledge that they made a mistake and appologize. I'm just glad I didn't wait until I got home to look in the bag.

We arrived at Acocks Green (1160 Warwick Rd West Midlands, Birmingham B27 6BP) KFC at 22.50 on Thursday 4th April 2013 and the door was open so myself and my friend went into the restaurant. There was no food whatsoever in the hot holds and although we could see the staff members behind the counter they ignored us completely. The KFC website stated that the store was open until 23.30 and we waited 5-10 minutes for somebody to come and take our order but this never happened. We didn't manage to talk to any members of staff as they made it quite clear that they were avoiding eye contact with us and made no effort to speak to us. We were very disappointed and expected better service considering according to the website the staff should still have been serving food for approximately another 40 minutes however it was clear that the staff had stopped cooking/serving way before this and they were just hanging around together waiting to go home. We are regulars to KFC but found this behaviour rude and unacceptable - we ended up driving out of our way to go to Mcdonalds!! If this continues to happen then we will have to start taking our custom elsewhere!!

On the 23rd of febuary 2013, I purchase a family 10 piece bucket , at the Loughton Essex KFC retaurant, this food was for Take away.We were made to wait 20 min for the chicken to be cooked, during this time I noted that a large amont of chips were held in the bags already prepared. When the chicken was ready the already bagged chips were emptied from the bags and mixed with a new batch of chips and then re bagged and put into the meal bucket. I then took the whole meal home. during the trip home the grease from the chicken soaked through the bucket soaking the rest of the food and servietts. the chips were cold and stale , the chicken was soaked in oil which had escaped though the bottom of the bag and soaked into my jogging bottoms. this is fag below the standard I expect and would like compensation for the food and the trousers whcih have been wased twice now and the stain will not come out.

Went in KFC Darnley as usual with my family but this time everything were rubbish service late 1 lady was on the till and serving food 15 minutes to my order and funny things fried chicken was cold and dry even dog can't eat I returned that guy came and told me it will take minimum 15 minutes to get fresh so over all I was in KFC for 45 minutes to have a meal. Bad experience

Many times have not received what I ordered and paid for. The last time, a few weeks ago I called them when I got home to tell them I did not get the mashed potatoes for $3.99 and I gave them my name and was told that next time I would get them. I went tonight and because I didn't have the receipt they would not give them to me. I think I am done going there now. There is a Popeyes right next door. Store is located in bails gate, ny.

The new KFC at Silverdale Town Centre, Auckland, New Zealand advertised specials and on opening day was a roaring success! The place was packed so sure we expected a wait for our order which surprisingly arrived within minutes nice and hot, well done KFC! Oh no! Not so several days later, a wait of 27 minutes with our order disappointedly cold, what a let down!!! The regular Pespi advertised as a special was charged full price, sure a trivial matter which we were ashamed to correct.

Where were KFC's ergonomics? Where were the management to adhere to the Company's time scales? But when added to the cold food and slow service up gave us good reason for not wishing to revisit this KFC. Also disappointing was the seating arrangements, what a haphazard idea of some idiot architect to literally scatter all manner of seating that made it difficult for us to find comfortable seating even with a moderate attendance. Please, please, please the tried and proven four seater table caters for those of us elderly pensioners to sit at a table without having hyperactive youngsters at the same table making our meal very uncomfortable.

hi,my name is randy
i stay at the holiday inn in central point or.every thursday nite
i eat at the kfc in central point 2 or 3 times a month
tonite i ordered a dblcs small cole slaw and 10 pice hot wing.the employee named jerremy.was very cocky.complained about cooking my sandwich and all in all very un profesional in his actions.
when i asked for hot mustard sauce for my wings,he said he could only give me hot wing sauce.and would have to charge me 15 cents for the mustard.i been eating there for 6 or 7 years now.not sure i will go back.my guest number is,0172, the store number is e156-d15.
this happened on 4-11-13.at 1900 hoursthanks for your attention to this matter.
i do realize this is a job for younger kids to start out.but i have been in the coustmer servcie bussiness for about 35 years.and yeah,i started at the bottom.im thinkin he needs to be trained or find a different occupation

Over the years I have taken my children to KFC on numerous occasions in numerous locations around the uk. Two of my sons always have a two piece meal with drumsticks only as they find the breast is too much for them to eat. However when we stopped at the services on the 9th of August 2013 and I asked for two drumsticks I was told that I would not be able to do that and I had to have a drumstick and a breast. I explained to the man behind the counter why I was asking for this and he still refused. I was shocked and explained that in all the years I have been using KFC I have never been refused two drumsticks. I was so shocked as I stopped at the fleet services on the m3 four days earlier and there was no issue with me asking for drumsticks only. The manager came over and said it company policy that no changes could be made to the meals as he couldn't do it for me then refuse a customer who wanted two pieces of breast. He was very abrupt and rude and after seeing i was unhappy, he pointed at some leaflets and told me to read the small print. I normally pay around £24 when eating in KFC, however I paid around £12 as two of my children declined to eat as they don't eat anything else on the menu. I had a mini fillet burger as did one my children and the bread buns were so dry that they were falling apart which made eating difficult. Underneath the table were the remnants of another customers meal and after a drink had been split,
It was not cleaned up but a wet floor sign was placed over the spillage. The ladies were dirty and the men's toilets had no toilet paper as my son had to get some serviettes to wipe his bottom with. Overall I was extremely disappointed with the whole experience and will never use the solstice park restaurant again. I have taken pictures on my phone that I can forward to you to show you just how dirty the restaurant was.

I went to KFC on ballan rd werribee last week, and they did not include the 3 large chips and sauces I paid for so I rang them and they said no worries I have written you in the book for next time your here, well tonight I went to collect my 3 chips and sauces and the store manager said I'm not in the book and it's their policy if it's not in the book don't replace, I explained I rang is in the book, she got rude with me and said no because people are decetful and rip them off, so I said what do now it's ok for you to rip me off I paid for this food, she told me to move on!

On the 4th of May we purchased a kfc pack chicken and chips from your princess highway store Warrnambool
we are older so it was to be a treat at $20.00 thats a lot for us
the food was cold chips looked end of the cook we were very
dissapointed our home a small drive away we boiled the kettle open
our pack had to re heat in micowave and found it a very dissapointing
tea as it was to be a treat it was not !! remembering other enjoyable
family tea in the past we were shocked as we say $20.00 is a lot at our age
so from a very dissapointed customer your adds look good but food was not sincerly Frank and Geraldine Dalton Warrnambool

I visited the restaurant in fenton today and ordered a hot shots box meal (no hotshots available so had 2 habe hot wings wiith it) a fully loaded box meal (no chicken on the bone available. So had to have popcorn chicken with it) and 3 chicken strips. When I got. Home I noticed the chicken strips were missing and both Box meals had hot wings not popcorn in 1 and a ginger hair in my burger. After poor service, poor quality, poor food safety standard and half the menu unavailable i will not be using this store again

I have enjoyed on many occassions the vanilla sparkler (my fiance enjoys the apple) but last night I discovered that when choosing a sparkler with a large combo it is more expensive! If I buy a reg combo and choose sparkler I accept its a specialty drink and more expensive BUT when I buy a large combo an choose sparkler, not only is the sparkler smaller than a large post mix the combo is actually more expensive! That doesnt seem ethical or logical. It would make sense to me that if buying a large sparkler combo the price remains the same OR a larger sparkler is sold at the more expensive price! Had I have known this from the first time I purchased the sparkler my choices from then to now would have been different.

I went to my local KFC tonight to get 2 chicken pot pies. It was 7:30 and they said they were completely out. The store closes at midnight. If this were the first or second time, I can understand it, but every single time I go there they are out of something. I'll run down a list for you. They Never have chicken pot pies when I go there, they have been out of breasts, original chicken, mashed potatoes, Mac n cheese, and get this - one night, they didn't have any chicken cooked! A chicken restaurant has no chicken? They mine as well close their doors, right? This was around 7:30 or 8 pm on a Friday night. They told me to come back in 15 minutes. I gave them 20. I came back and the lady said again that they were out of chicken and it will be about 15 minutes. When I told her that is what she told me 20 minutes ago, she said, oh sorry. I really don't understand what's going on in there. Do they not want to cook after a certain time? Maybe they should close at 6pm then. They don't look understaffed. There always seem to be plenty of people behind the counter. What are they doing? Why no food at a restaurant? I would love to visit another kfc, but the other one is 25 minutes from my house. When I can't get KFC, I go to another restaurant and KFC loses money. This store is a joke around town. When people go there, jokes are made saying expect them to be out of something. They are always out of stuff. I'm not talking napkins. I'm talking out of major stuff that they are supposed to sell. Chicken and pot pies are pretty popular. They should have food ready or shut their doors! Management needs to be talked to about this situation, or maybe they need new management.

Thanks again KFC ARARAT, VIC.. i was in line at KFC Ararat just last week & this guys in front of me placed his order (didnt pay at this stage), then when to the toilet.. Yep, off he went to the dunny. im next in line waiting, thinking "yep, she will serve me know, im next".. Arh, NO..!!

can you believe i had to wait until the guy who went to the dunny to return before she could serve me..O.M.G.. thanks Mel. i complained at the time but as normal they try & blow it off & calm you down... I thought it would have been common sence.. My feet are never walking in there again.. no way in the world..

On Feb 26th I went to a drive through KFC, I just wanted a Big Crunch sandwich, when the attendant told me it was $6.20! I freaked out! 6.20 for a sandwich?!?! I told her to cancel the order, and drove away, their is now way I'm paying for that. I'd hate to find out what the cost of a combo was!! I'm never returning to this establishment ever again!! Haven't been to a KFC in a while but, I remember why. I will tell everyone about this and anyone else attempting to go.

Sat 17th my wife and me and 7year son went to kfc have a meal we got a bucket and chips that and my son got a kids. That was the first and the last food he ate got home my son vomited diriea 22times stomach pains lost all his body fluids that burger stunk like it was sitting in ur resraurant gor 6months my son is still in hospital ive now gona take this matter to court and I have contacted health and safety officers they will be in contact asap the kfc branch is milton keynes escape opposite subway the manager there is ibra I will fight all the way I want comonsation.

I went to KFC about 3:30 pm oct. 5th. I ordered the #5 on the menu which is 5 hot wings & cole slaw and a soda, well when I got home started eating and the wings was so hard and they tasted like they were left over from lunch. well I called the manager and told her what the problem was. she took my name and told me to hold on to my reciept so the next time I come in she will give me another order. well I went back to KFC about 8 m for dinner the same night,showed my reciept and told cahier I had spoke with the manager earlier and she claimed she hadn't spoke to me. well anyway I got my order went home and low and behold the wings was the same way hard and old!!! I threw them away. I tried to call them to tell them to check the wings before they sold them to any body else, they didn't answer the phone. this is the Shelbyville ,Tenn resturant.

My husband and I went to the kfc (Store #G630009) 2994 homer adams parkway, Alton, Il. this evening 3-5-13. We had the buffet, the cole slaw juice was sour and was spoiled, the chicken cold, the chicken and dumplin's had crusted over on the top and hardened and they had no unsweetened tea made up. It was 6:51pm when we went in to eat. You would think they would be ready for the dinner diners. I asked the girl for fresh chicken and she did get it for me. I told them that the cole slaw was sour and I believe it was spoiled, she said she would tell her manager. They told me they would make tea and let me know when it was ready. Well they never changed the coleslaw out, never put more fresh chicken out, the chicken and dumplins were left there and the tea never came. My husband and I are not happy at all about our dining experience there. We did not talk to the manager it was never offered to us as a option, the cashier said she would tell the manager about the problems. We left without eating hardly anything, didn't seem like there would be fresh food put out soon, as the people working were all by the drive thru window talking. Not to mention there was only one napkin holder that had napkins in it and that was at the register, all the ones at the buffet were empty. Please check this kfc out and find out how come all of this was allowed to happen. We will not be going back to this store, we have been there before and it seems there is always issues with their foods freshness. Thank you and please advise how this is addressed, and the outcome. My husband came home an ate a sandwich, and he never does that. my cell number is 618-444-0566 Linda Shane

We went to KFC which located at East haven, Connecticut around 12:30 PM on Dec.12 2011. Two employees harassed us : When I ordered 12 PCS, The lady and the man mocked and laughed at us because we were not familiar the orders while we are asking questions and they were rush us order even there were no other customers behind us. The table near the widow was so messy. I asked for cleaning, The lady was lazy and reluctant to clean it. She use watery clothes purposely to wipe it and put us waiting for a long time.

They don't even gave us only 2 pieces napkins and 2 forks ( After I asked). When we asked why limit customer for napkins and forks. The lady and man angry and Yale to us said "go out" In mad voice. In the very hostile environment, we didn't finish eating plus the chicken was not warm enough and they were not fresh at all. when I asked their name, they didn't tell us. The man said he is manager when I ask if I can talked to manager. I called the restaurant after we left about half hour, the man very rude and told me that manger take off. He didn't understand English when I ask more questions.

On the other hand, we felt that the food soaked in the oil for a long time. It was not fresh and even not warm enough. Their behavior harassed us. I am looking forward to hear you. I called restaurant again this morning. The man said : "the owner will be back in two month". Obviously he lied. I believed they are really under qualified employees. They behaved like they own that restaurant and they devastated KFC's reputation and harassed customer.

I am so tried of the excuse about us living in Alaska. That what it is. We live in alska, the 49th of our 50 united states not timbuckto. I was so disappointed about the price difference I could not even enjoy the meal. I can see why we currently have only a few locations left here. I should have went across the street to the other chicken place. For the same meal with more flavor I would have paid $6.78 less. This is the second time I was disappointed. The first time I paid $10.00 more than the advertisement. Pricing at the extreme. Although you are closer, I will not pay $16.78 for a $10.00 meal or $28.99 for a $18.99 dinner for my family anymore. That is outragous price gorging.

I have driven several miles each time, over the past several years, to visit the location at 7006 W.75th Street in Overland Park, Kansas. I try to arrive when they are supposed to open at 10:30. Each time, I've had to wait from 5 to 30 minutes for them to open. One time the cook quit and I never did get served that time.

I know I should have quit going there long ago or gone at a different time, but will now go to a different location. Today, with a low temperature, standing outside the door and waiting was just too much. Your store should not advertise an opening time if it's virtually never going to open at that time.

Tony Holland

Kfc Uitenhage eastern cape,everytime I drive down to kfc to buy a krusher they always have some story about the machine,the first time they said someone threw in the mixture too late so it was runny,f ew weeks later go back then their is a sign saying machine is out of order, few days later they tell me there is no slush??what is actually the problem. The new nestle krusher has been out and advertised for over a month and I still haven't even tasted it. Can kfc not just buy a new machine or what is the problem, the employers find it amusing at times which I don't! The food is good and I still buy there but just get annoyed driving down there for nothing somedays

I was in KFC in Pooler,GA on Hwy 80 and purcahsed 2/12pcs. hotwings and went back to work after eating 2-3 wings my
coworker and I both relized the wings was raw so he took them back and the manager was going to refund our money but to asst. manager ask where was the other 2-3 wings and he said we ate them instead of them giving us our money back and praying we did not get sick they did not give us food or our money back. we had no lunch to eat on our 12 hour day at work and no money to get somthing else.This was the worst experince I have ever had at KFC . This meal cost me $20.50 and I would like my money back. The sad part is my wife cousin work at that store and I never had that problem before. If this is not resolved the guys said they will never eat there again . Thanking you in advance Mr. Herrington

I went to our local KFC in Kirkland Lake, ON on Feb.25, 2013. The service was HORRIBLE. The cooks in the back were swearing non-stop, when they had a few orders waiting, they panicked. The supervisor working the cash went to the back to help out and DID NOT wash her hands. I could see her touching food after she just finished handling money!!! The workers in the back were also touching there face/wiping their sweaty foreheads, then touching food. Our family will NEVER return to this KFC!

Place is filthy, food is everywhere, same seats,TV, benches andwalls for over a month and its still dirty month later . Workers putting on makeup an standing around talking . Glass is filthy with food when opened. Will never come back.

On Saturday the 13th of October 2012 I ordered a $5.99 streetwise meal from 357 Pennant Hill road Pennant Hills NSW. I was half way into my burger when I came across a long black hair. I went to the counter to show the staff, All the manager could say and do is sorry and continued to serve another costumer. Did not offer to give me a new one or even my money back. I said what am I meant to do continue to eat a burger with one of your staff’s hair in it; I put my burger in the pin right next to the counter and walked back to my seat where my friends were trying to finish eating their meals.