KFC Complaints Continued... (Page 11)

We went thru the drive thru at the Port Clinton Store. We ordered 2 5.00 strip boxes one with a pepsi and one with a root beer. The woman said wait a minute. She said ok a 3 piece strip 5.00 box with a pepsi, was there anything else. I said there were 2 of those one with a pepsi and one with a root beer. She then says so what did you want to drink with the 3rd one. I said there were only 2. I then ordered the 6 piece shrimp meal with mashed pot and gravy with it and and a dr pepper with that and also a large macaroni and cheese. When we got to the window I paid her and she gave me thee change and receipt. I was charged for a pepsi, dr pepper, and 2 root beers. I told her she made a mistake and she gave the money back for the drink but she kept the receipt..

She ask us to pull ahead and wait for the order which I didn't have a problem with. I told her we wanted ranch, bbq sauce, butter and honey and pulled ahead. when it was brought out we started to leave and found a small mac and cheese instead on the large. I went back into the store and that was corrected. When we got to where we were going to eat not only didn't we have bbq sauce, honey or butter we had no napkins or forks which makes it hard to eat mashed potatoes. I was really hoping this year would be different at KFC but its not looking good. Several people on facebook have said they won't go to this store because of poor service and food. I will say the food was hot and fresh but when you have to repeat the same order over and over and then its wrong I can understand why people say there is poor service. The line for the drive thru was past the front doors on the other side of the store so drive thru was very slow.

Her name tag said Bonnie and I think maybe she needs to be retrained or not be on drive thru. It was my first trip there since they opened this month and I was very disappointed.

25 Mar 15 I visited the KFC store #G135085 in Smyrna Georgia. I'm 57 years old and grew up on KFC and loved eating it through the years. I haven't eaten at a KFC in the past year or so because I had switched over to Popeye's. Today I wanted to switch up the flavor. I ordered a two piece meal to go Ticket #4052... After getting back to my office after and expecting a wonderful lunch. What I got was a nasty and greasy looking piece of meat that was by far the worst tasting meat I have ever put in my mouth. I thought when I looked at it, it looks darker than I know it be in the past. It looked like it had been dropped in grease and black sand a few times. I tasted as it looked, like crap! I paid $7 for a biscuit, because the rest of that meal went into the garbage can. I do have pictures of it, if you would like to see it. I also took the survey Validation Code 22170. I was not at all satisfied with the meal that came out of that store.

I just left and went thru KFC for dinner. I order a 2 piece crispy with wedges and mashed potatoes. They say they only have 1 piece of crispy (I'm thinking why? Isn't this a chicken place?) so I say fine give me one piece of original. Then I get back here (luckily I was coming back here) and there is no silverware, ketchup, salt, pepper or napkins in the bag. How did they expect me to eat mashed potatoes with no silverware. How can you eat fried chicken with no napkins? Who eats potato wedges without ketchup..

Never fails what time of day u go in they never have hot wings up n gotta wait 10 minutes! Contacted training manager in Greensburg store once already because these ppl also don't know the difference between a thigh n a breast ! If this store was under good management today things would be better up there, I known worked Latrobe 4 8 years! Hope 2 here form someone about this situation going on in there soon.

15700 E 8 Mile Rd, Detroit, MI and the Manager on Duty was: Melinda. On Thursday, March 19, 2015, I went to the above location with a question regarding the KFC Club welcoming coupon. The Manager on Duty, Melinda appeared efficient, professional and energetic. She listened to my challenge without interrupting and then reviewed my printed email regarding the KFC Club before responding. I felt she took the time to properly process the information and after determining it was not an issue she could resolve, she asked for my name and number so she could forward it to her District Manager (good strategy). She maintained a level, pleasant attitude throughout our interaction and seemed to give me her undivided attention.

She stepped away momentarily to resolve another issue, however the employee at the counter continued to assure me she would be right back. While I waited for her return, I observed the location appeared very clean and well maintained. I also observed the employees were courteous and friendly to other customers entering the location. All employees appeared neat, clean, well groomed and in uniforms identifying them as KFC personnel. From my viewpoint outside the partition, the chicken appeared hot, plumb and juicy. On Friday, March 20, 2015 I called the KFC Corporate Office to see if they could re-send the KFC Club welcoming coupon. The receptionist answered the phone in a pleasant, upbeat manner and seemed to listen to my challenge. She transferred me to Steve Kelly and I left a message. Within 10 minutes, Mr. Kelly returned my call and explained why I was locked out of printing the coupon. He apologized for the inconvenience and assured me he would resolve my issue in efficiently and in a positive manner.

On 2 separate occasions, I felt I received outstanding customer service from everyone at KFC and look forward to enjoying the delicious food (especially the popcorn nuggets) for years to come! Thank you for treating me as a valued customer; all of you are greatly appreciated.

I went into KFC, restaurant #C002150 at 6730 Bridge Street Fort Worth, TX about 4:20pm on 3-19-15; I ordered 40 hot wings got home with them and they were still raw inside took most of them back to the store; but my sixteen year old daughter had consumed some of them and it caused her to throw up violently I talked to a Vicki Novels, she took my return said she didn't have to look at it that she believed me and gave me a refund, I ask for something stating why I brought back the wings (just in case I had to take my daughter to the hospital) she went to telling me she need to work and that she could not incriminate the store or herself; then she wrote on my receipt "Not cook all the way to customer like" I told her that was wrong that it should read not cooked to the specifications of the store this was about 5:50pm; I wait till she cleared her customers, she then apologized for if she was rude earlier.

3/13/2015. I was so disappointed in their food!! Gravy tasted burnt, Mac & cheese tasted as though it had been sitting all day. Chicken was ok, but nothing to brag about. We ate in, but they gave us no plates, no forks. They were mad when I went & asked for them. No butter for the biscuit. They were not friendly or wanting to help me, the customer. Would love a refund of my $24.00 I wasted on a meal that was not edible.

My 91 year old Mother wanted to go to KFC. We went through the drive through about 7 pm but once we ordered (he was very uninterested and not helpful) and pulled forward to p/u window there was no one there and we sat for atleast 15 minutes without seeing anyone at the window. I could see a young man talking to someone near the dining area inside but even when I honked no one came to the window. We took our food home paid $12.75 for 2 meals. I did not get one of my sides and the chicken was mushy on the outside and the chicken was undercooked and tasted terrible. I ordered extra crispy. I live 15 miles from the location so I could not drive back. My mother ate hers at her home and the following day without my saying anything my mother brought up how awful her chicken was. I just thought someone should know. If I were the owner I would want to know.

Went to KFC in Conway, AR at lunch, took over 20 minutes in the drive thru. Clerk shoved the order at me and closed the window without saying Thank You, Sorry for the delay or anything, I mean anything, not one word. Then when we got to work realized that the order was incorrect. They definitely need some customer service training. I tell you one thing, if I treated my customers like that I wouldn't have a job. Their attitudes are "Well I get paid the same whether I do a good job or not."

On, March 10, 2015 at Restaurant #H730271 4 23 4460 (5:56PM) - Cashier: Jesus - I purchased (6) Chicken strips and (2) small cole slaws. When I got home and got ready to eat, I opened the box and saw that my chicken strips were nothing but crust. There was hardly any meat. The chicken was hard and dry. I was very disappointed, tired from work and had no desire to go back to KFC. I called this location, which is location on Compton Blvd & Central Ave. I have to say, this location is by far the worst location in California. I usually go to the one in Carson, CA because there food is always fresh & good and they even sell Apple pies at this location but the one in Compton has always been horrible and it's never going to change.

I am so upset because I didn't have must money as it is and to have to deal with dry crusted chicken is just not acceptable. I would like to get a refund of my money or some kind of coupon for having to deal with this. I did call the location and told them what they gave me and there response was "am I bringing it back now". I told him "No" because I am tired and had already changed my clothes and I should not have to run up and down the street in order to get the correct food that I paid for.

Somebody needs to do something about this location because it has always been this way. It seems like Compton gets nothing but the worse food! It is said that we have to go to another City to get something good!

I went in the KFC in Covington Virginia and the service was a joke the employees were to busy playing around, when I asked a employee I know if I should tell the manager, I was told don't bother they do it themselves.

Visited Star City KFC in Birmingham ordered a zinger tower meal got home bit into the burger it was that raw my teeth didn't even go through it this is disgusting and should of never been sold to me I will never go there again and thinking of taking this further.

If I could post a picture I would show you how a piece of "chicken" looked! Looked like a tore up liver! Nasty as s**t! Mount pleasant Iowa KFC is disgusting. Their food is undercooked. Small portion sizes and they are serving food that doesn't even look like food! NEVER eating at a KFC again!

the chicken pieces are so small and the prices are ridiculous, this really bad because I've always love to eat your food but its getting to the point no meat just bones, your chickens sizes have went from using 3lb chickens to 2 lb and it sucks. I will not buy any more till this is changed. and its not just me and then also the wings they don't have them in our area anymore. Defiance Ohio and Napoleon Ohio. Actually Famous recipe right now is giving you Guys a run for your money in Findlay Ohio. highly disappointed.

On Saturday the 13th of October 2012 I ordered a $5.99 streetwise meal from 357 Pennant Hill road Pennant Hills NSW. I was half way into my burger when I came across a long black hair. I went to the counter to show the staff, All the manager could say and do is sorry and continued to serve another costumer. Did not offer to give me a new one or even my money back. I said what am I meant to do continue to eat a burger with one of your staff’s hair in it; I put my burger in the pin right next to the counter and walked back to my seat where my friends were trying to finish eating their meals.

As I was walking into KFC two employees were eating behind the counter by the drive thru neither one bothered to was there hands which is a violation then while taking my order she had to get a napkin to wipe the crumbs off her mouth. The food was old and hard and the floors filthy

just departed the kingsway and royal oak kfc ( van bc can ) after your card reading machine failed five times, finally working on sixth effort. ordered 3 pc meal plus small popcorn chicken. ( 16 $ ) requested sauce for wifes nuggets, and coleslaw for my friend meal. neither was in bag upon return home. 2 ketchup, no utensils , one napkin. had to go behind counter for transaction to pay at drive through, was called an asshole by server and treated like the reason for my credit card not working was my fault. i don't know if you understand the term " market share " but i am going to vocalize my experience with some of my media friends and also bring some fascinating accounts of other friends experiences. good luck in the future. !! oh, my friend asked i request three thighs, no wings. he indicated that it was far from such. i looked at it and would have to agree that it was a pathetic offering. had a couple of my wife's nuggets, not bad.

I visted the Gastonia, North Carolina store on Sunday October 29,2012. The store is on new hope road in Gastonia and the manger's name is Shauna Washington. When I placed my order, I ordered 5 crispy pieces and 5 original, when I got home, I only had crispy chicken. My father can only eat oringal, so I had to drive back to the store , my family was ready to eat, but had to wait on me to return. When I arrived I told the clerk that my order was wrong, she immediately took offense and went and told the manager Ms. Washington. Ms. Washington had an attitude with me, she threw down my receipt and hollowed to the worker to give me 5 pieces of chicken, she had such a bad attitude, she did not aplogize, she could have said, I am sorry for the mistake and the fact that you had to drive back to the store. I work in a governent agency and we never treat our clients the way I was treated today. Other people were in line and she was loud with me. She acted as if I wanted to get some free chicken. That was not my purpose. I frequent your store many times, but the way Ms. Washington made me feel. I am not sure I want to go back again. I realize mistakes can happen, but she acted as If did something wrong. She did not err on the side of the customer. I have never had a problem with KFC before. Thank you for listening to my complaint.

in the ince in wigan branch sun 24/2/13 at 1-30 approx ordered a boneless bucket watched a member of staff clean down an preperation area while she was actually dealing with food and was making a wrap the young woman in question then,put the cleaning fluid down and continued making the wrap no gloves were used n or did l see her wash her hands during this time. l took my meal home only to find that the side order of gravy had been watered down that much that there was very little taste to a meal l had paid thirteen pounds plus for l will not be visiting kfc again.

I dont know if this website is a serious website to help complaining customers or a website paid by the food companies to let average people vent their complaints so they do not take their complaints to a legal level.. seriously.. I don't want to insult this website but seriously.. looking at all the other complaints filed by thousands (at least thats what I see on this website with my own eyes . which is a good thing for this website)..

I used to work at KFC when i graduated from HS, back when we were sent to KFC University (yes a actual school :p).. and for so many yrs have enjoyed the "famous" recipe with my family and kids.. Now, it seems KFC has grown to resent KFC coupons (yes they are franchised, but still), and personally visiting a huge amount of different KFC's in the southern californin area (from los angeles to san diego), have seen many franchised KFC's either not accept KFC coupons (not participate) or give 'alternative' items to replace those that the coupons listed.

I have seen advertising on TV nowadays, advertiseing a whopping 20 dollars (approx) for 8 pcs of chicken ( legs and thighs only/mostly dark), and a glorious side of chocolate chip cookies or a pie and a few sides..

What has happened to KFC? compared to other chicken franchises ( Churches, popeyes, lousiana, pioneer, ect).. they offer good prices (sales coupons or not) for a decent amount of chicken like the way it used to be back then ..

KFC franchise owners have taken advantage of the finances with huge disregard to our economy (based on other chicken selling franchises), and have grown very arrogrant of the consumer.. again I have tried to get hold of KFC consumer complaints but have not directly been able to talk to the right person.. .. wonder why they offer soo many coupons on their website? to distract the average complaining KFC customer...

I stil like eating KFC chicken now and then (and being a past employee. long ago).. but things have grown wayy past the consumers interests and they do not even care, based on sales... they could care less about the older more dedicated KFC customers that used to enjoy a good KFC dinner ( a bucket of mixed chicken (not thighs/legs/dark), some good ol sides veggies and mac and corn, and appreicate KFC for what they were.. compared to nowadays..

I had a coupon for 10 pc mixed a few weeks ago. i went in.. manager said all they had was legs/thighs now.. i could wait 15min to get what the coupon said.. i agreed (sitting in the food area with my 3yr old son).. after bout 10 min, mngr called said order was ready.. i got it and left.. driving home, i found he only put legs/thighs in the order.. I called back.. he said that i wanted that.. i told him i waited 15 min to get my coupon order.. he said sorry.. thats what he heard.. i filed a complaint with KFC online and phone.. never heard any replies since...
What does that tell u.. Idont have huge lawyers to file stupid complaints to KFC headquarters and they know this too... if anything.. if u experienced soemthing similar.. plz definitely complain and maybe, just maybe, a lawyer that has had the same thing happen to him/her, can take our cases and bring justice to a corrupt company that once used to be honests... the company I used to work for many long yrs ago..

Ordered a 12 piece dinner and gave the cashier a coupon for such. She said that it expired one day earlier and could not accept it. I told her I was a regular customer at this establishment and could I go home and print off another coupon off the internet which was not expired to apply for the cost of this meal. She said no that she was unwilling to hold my meal and wait for my return. I reluctantly paid full price but due to the cashier's rudeness and unwillingness to try to save me a few dollars., I will probably not be a returning customer at this KFC. Considering the coupons that are circulated via the Sunday papers and off the internet., I thought that KFC would value these and would try to accommodate its customers., but this is not the case.

I went to KFC at 9 15 in the evening on 23/02/13 I ordered a 3 piece large and a tower burger. When leaving the drive through and getting home and finding my tower wasn't in the bag but I got my sunkist drink. How does tht work. I'm very disappointed from the service at Armadale KFC on Jull street I expect a full refund of both meals for the inconvenience of you dier staff. I expect a reply from head office ASAP, to resolve the matter. Again very disappointed.

Oliver Ashford

For family business I find this AD very offensive by deciveing a child plus lying to him really sends the wrong message to a child . This may be a reason that our generation's responsibility for teaching our children right from wrong has failed based on the actions of the younger generation of today.

I visited Store# Y336058 on 1-18-13 at 12:18pm and simply ordered a #2 (doublicious combo). I've ordered this many times in the past so I was surprised to find that instead of being made with a chicken breast it was made with what appears to be a dark meat chicken strip that had almost as much breading as actual chicken. I wasn't able to have them remake it because it took several minutes for them to even get it to me despite being the only order being made and I had to be back at work. It wasn't until I sat down to eat that I was able to notice this. Normally I do not have any issues at this store, I go specifically there because I always have problems with the other stores in my area. I just do not understand how or why they would just put an entirely different piece of meat on there and it really ruined the sandwich.

I went into KFC tonight and ordered a grilled twister max at approximately 10:40pm, they informed me they had no grilled strips and offered me original strips which I was fine with, I asked for no sauce and no tomato on my twister, the first time my order was given to me it contained sauce which I had asked not to have on there so I went back in and told them I had asked for no sauce at all, the second time they tried making my order it contained tomato which I asked for not to be on there, I shouldn't have to go in there 3 times to get a simple order made correctly, it's quite frustrating...

I went to the Upper Hutt KFC today I found the customer service absolutely disgusting! when I got to the window to pay and collect my food I asked if I can get extra seasoning on my chips. the girl who was serving me at the window was very helpful at that stage and said yes of course and gave me extra seasoning. that was when I heard the 2 other females who were packing the food pipe up and say we don't do extra seasoning anymore (which was news to the girl who was serving me).

They then proceeded to say that if they really need it give them a pack of salt or even better tell them to bring their own if they want it. all of this banter was going on while I was still at the window but weather they thought I could hear or not this is not what a customer should be hearing. I got my food and drove off very unimpressed and not wanting to go back really. I don't know names of these females but the girl at the window was a Maori/islander the other 2 - 1 was a European lady and a Maori/islander and I believe she is the manager?

I manage in a food place myself and I would never let my staff talk about customers in such a way. customer service means serving the customers needs. I wish that these people are talked to as they need to realise they are customer facing and they need to sort out their ways of talking and acting.

Your location at 80th and Wadsworth in arvada CO is horrible. 99% of my visits I end up having to go back to get missing food. I was at that KFC every Thursday but the horrible made me stop going to KFC six months ago. Two weeks ago I decided to give it another try. I had to return twice. My large cole slaw was missing. I was so upset I left my home and went back. When I returned home I noticed they had also forgot the dinner rolls. I need you to know that the location have young people who do not care about the customer. The manager laughed when I returned for a second time and said "we have new people training new people". ??

I went to store #J295004 in Poteau, Ok at 7:42 pm , 15 Dec 20012 to order my dinner. Upon doing so I joined the sizable group of people standing there waiting for their food. The faces of these customer were not happy ones as they waited while the crew of approximately 7 young people lolllygagged and horseplayed. Their did not appear to be any adult supervision. Their enthusiasm for service left much to be desired. The one young man that finally got my food looked and moved like he would have rather been anywhere but at work. I observed him assembling orders with obvious beligerence. The quality of my food left much to be desired. I live less than a mile from that store an when I opened my food immediately upon returning home I found it to be cold. This is not the first time my family and I have experienced slow service and poor food quality. If there were another place to get chicken other than a convenience store I would go there. Thank you for your time. I hope someone takes this seriously.

Hello,I am a regular buyer of KFC,I love KFC,but the people who are working in your KFC shops are cheating the customer.I've been in Wembley high road at KFC and order a wicked bucket(as in every weekend) to take away ,and when I'm in hurry I don't heck all the time to see if everything is in the bucket,and i'v noticed that they are cheating,they don't put your full order.Either your pieces of chicken are missing,or your gravy ,or ketchup(and I always order large gravy and ketchup) and I pay extra for this.I am very disappointed with the services of KFC in Wembley High Road.You wait so long for your order to be completed ,you pay extra for what you want,and when you get home you notice that you have been cheated by the people who worked there.Very dissapointing.I will never buy again from KFC in Wembley.

This happen in Buenos Aires, Argentina, we have one store that oppened a few months ago:
Last Friday in Buenos Aires, Argentina I ordered some chicken strips and inside my box there was a USED BANDAGE! I had already eaten several strips so I asked them to tell me why the person who has the bandage on was waring it, in order to see if I had to take precautions for my health. They ensure me that they where going to find that out. Two days later I was not given any information and they told me that they throw the bandage away! They said that the bandage couldn't come from inside the store, and they didn't take any responsability. But you CAN CHECK THE VIDEO OF THE MALL and see that it came out of there! It's a shame that they are not considering the health of their customers. And now I am very concerned for my health.

I am from Cairo Egypt. Living in El Rehab City. On Friday 11Jan2013 by 16:00 hour me and couple of my friends agreed to make an order from KFC that is located less than 1klm from my house.

So I picked my phone and contact the delivery serving center and began to give them my order, but the person who has taking my order advised me that he would not be able to take my order as the electricity in the related branch next to my place is cut off. I asked him to transfer me to the complaints department to raise this issue and to find a solution with me.

A lady replied on me under the name of Soha. Advised me that would not be able to place any order to my as the related branch near to me has a problem of electricity and they do not deliver.

So I have asked her even if I pass by them myself in tge El Rehab branch would I be able to make my order, she advised me back that the branch is opened but they do not serve customer due to the electricity problem.

Even when I have asked her of the other nearest branch that could serve me, she advised me that there are no other branch can deliver me, so I asked her of the nearest branch so I can reach it myself and do the order, she advised me that she knows the nameof the branch that exist in a mall but when I asked her for its address she replied that she does not know and that she can give me its number and I call them to know their address.

I have have asked her at that time to open a complain ticket for me and when I have asked her for the ticket reference number she told me that there are no such a thing and the complain has been rejestered under my phone.

I did not have any choice except taking my car and go to get the order myself. I took couple of my friends and agreed first to check on the related close branch that has a problem and the surprise was that the branch was working normally and accepting orders, serving people, even when I asked for the branch manager he advised me that they did not have any problem of electricity the whole day.

I have called the call center again "complains" asked for the related manager, advised him with what exactly happened to me and that I am talking to him from the branch that was suppose to have a problem with electricity and that I was able to do my order and that they did not have any electricity problem the whole day.

My problem here is.

1- I could not get my service properly.
2- There was a miss communication between the call center and the branches
3- When I have arrived to the related branch, I felt that the responsible in the call center were lying on me
4- I had to leave the people at my house and to go myself get the whole order.

Make sure to find why this whole lie was raised and I was not be able to be provided with a proper service. Note, I would thank the related branch manager for his assistance, as his cashier in the branch was also under stress and was unable to fulfill my order.

I and my family of 40 walked into your store on 4-23-13 to order a picnic valued at around $200.00 and we were totaly ignored by the staff and even the manager of the store. And yes there was only 1 customer in the store. So we left and went to chick a flick down the street. I will never eat there again and will not recomend you all.

On 26/02/2013 i went to my local KFC in swindon, as i was waiting for my order some guy walked in complaining about mould on one of the buns to his mini fillet so decided to check mine in the shop only to find i had exactly the same problem, i walked back to the counter to complain, all i got was a grin, he then took the burger and bought another one out to me, i had no apology from anyone in the shop, i am absolutely disgusted with not only the food but the way i was treated as a paying customer!
I will wait for a reply back and if nothing gets done about it i will take it further!

I went to KFC just about 30min before. Yesterday i had received a coupon from KFC Saying get $2 off from your next combo meal or 2,3,4 piece chicken meal at KFC. The girl there refused to give me $2 off i'm pretty sure she did not understood what the coupon said. People working for KFC do not even know how to speak English properly i mean this is about our food they should hire people who understand English she said No that does not include combo even tho it said combo meal. i was going to tell her to call someone else but because there was a line behind me i was like what ever and i dint say much i dun care about $2 off but if im going there with a coupon at least they should know there promos and what deals they have I will never ever go to KFC cashiers are rude they don't understand there own COUPONS how LAME!

I placed a order for 40 pieces honey barbeque wings for my grandchildren dinner.I was pacific about the chicken wings not being spicy, when i got home and served the children they were firey hot. I called the store to complain about the order that they had gave me and I talk to the manager Jeremy and the General manager Lisa and was told that all of the wings were firey hot and they just dipped them in barbeque sauce and I no that is not true for all kentucky restaurants because I ordered some from another store a few days ago and they were perfect. The sign states honey barbeque or firey hot.I was disatisfied with the service there service.Thank you in advance .

I am very disappointed as once again when we got home after purchasing KFC we were not given all our order and hear we got was incorrect. We ordered a family pack with one burger to have just chicken only and also a snack pack. When we got home there was no snack pack and no plain burger. This was very upsetting as that meant my son had no dinner and the grandchildren had to have a few chips in bread. It's is not the first time it has happened but I just couldn't be bothered to complain.

This time I have had enough as we got charged for what we ordered but did not get what we wanted. We have KFC every week so we are good and regular customers who are not satisfied with this service. While I understand it gets busy, I would think that one thing they would do before giving you the order was check it was all there. I look forward to your response. It was purchased at gunghalin store canberra.

Today, November 2, 2012, I went to KFC store #549 in Puerto Rico at 3:44pm to be precise. There is an advertising about a bucket of crispy chicken. So I went and ordered it. I was told I would have to wait 14 minutes for the chicken to which I agreed. I asked the lady taking the order (drive thru) that I would like to choose my chicken pieces to which she said that the crispy chicken only comes in thigh and legs . To my surprise because I've had it before. Nonetheless this is not what the advertisment indicates as it pictures chicken breast, wings, etc. So I decided to ordere indivual meals, which was not my intention. Once I get to the window, I pay and the lady hands me my drinks. I ask her for a drink tray (for three drinks) and she said they didn't have. So here we are struggling with the drinks so they won't spill in the car. Then she hands me my order and I'm still struggling with the drinks. Another female employee comes to the window and starts calling and saying: "here is the rest of your order lady" and kept calling lady, lady. I look up securing the last drink and as I did she threw the rest of my order on the counter and walked away. This is not how I expect to be treated while ordering and buying food. Needless to say, if a piece of chicken it's not part of the promotion then why isn't stated on the advertisment. I'm really disappointed at the service and advertising which seems to be inacurrate.

I had the worst fast food experience ever @ KFC located at 2834 Boyer Street in Charlotte N.c 28208 704-697-8002. I went through drive-thru because for some reason the lobby doors were locked before 10p.m,, I placed my order which was two number one combos one with a mountain dew for the drink the other with Pepsi. I also asked for one of the combos to have a side of mac and cheese and the other to have a side of potato wedges. in addition i asked for an extra side of wedges and an extra side of mac and cheese.

After placing my order i had to repeat everything because the cashier obviously did not hear my order. The cashier told me my total was $14.29, once i got to the window i gave the cashier a $5 bill nine $1 bills and 30 cent. the cashier was so busy trying to take the next customers order that he did not give me a receipt nor did he give me my $0.03 in change and i did not see him put the money that i gave him in the cash drawer.

I was asked to pull up to the next window by the cashier (kendall) and once there i was asked what my order was because kendall obviously had not rung it up. Taking up to much time at the window the manager quickly approached, he said that the order was not on the screen and asked did I have my receipt. I told him that kendall did not give me a receipt nor did he give me change. Kendall argued back and forth that he did which i thought was very unprofessional so instead of them just fixing the order i asked for a refund.

Who would want to eat from a restaurant that has given them bad customer service? The manager then asked for me to pull up to the lobby door so that he could count down kendalls cash drawer. I waited for about 10-15 mins and no one came out so i drove back around through the drive-thru. The manager came to the window and told me that kendalls drawer was correct and that they had a no-refund policy so he could not give me my money back all he could do was give me his managers card with information on it regarding how to make a complaint. 

We have just visited kfc st helens 30/09/2012 we have been before but today was awful the girthey l's bethind the counter were to busy talking said we have no beans yet they had some as customer after us got some then they said they had no tango my son pointed out some behind her then she said the krushum machine wasnt working she use gave a customer had to recieved 1 an the girl said il fill machine if u really want wait i said yes so reluctantlyshe filled it slammed krushum on counteasr asaid no lids i am disgusted with staff today

I have a concern about recent TV commercials that depict an angry husband confronting a clerk behind the counter at a KFC store. I find the ads creepy and offensive. I don't think there is anything funny about controlling husbands following their wives and being aggressive towards the clerk. It is obvious to me that whoever created these ads thought this was humourous. There is nothing humourous about this kind of man especially if you are the the wife of one of them. You cannot normalize such behavior. Maybe some sober second thought should have gone into this ad campaign. I think you should stop these ads and create new ones that are not offensive. Thank you for listening and hopefully KFC will care enough about your brand that future advertising will be better for all. Cathie Mitchell

HI, This is in relation to our visit at the KFC outlet in RGI Airport, Shamshabad(A.P) on 12.12.2012 at 10:57 pm. Considering KFC to be such a big brand, we decided to eat at KFC for the first time. Personally being a vegetarian, I enquired about the vgetarian options to eat at KFC. The response of the attendant present then was very cold, unwelcoming and lethargic.

He did not have the manners to even respond, even though there was no one at the outlet. Thereafter Mr. Apsar Basha suggested vegetarian options for me after 5 minutes took the order and disappeared in the kitchen. After a gap of about 3 additional minutes Mr. Dilip Reddy came out and on enquiring about our order he realized that the invoice was just lying at the table there.

Realizing the mistake he immediately apologized and asked us 10 minutes, in the hurry serving us the wrong dish. Before taking the dish , we enquired with Vikram, Dilip Reddy and Apsar Basha whether it was vegetarian to which Apsar Basha replied in the assertive.

To my horror it was nonveg, we gave back the toasted twister to which they realized the mistake again apologized and my friend thereafter purchased veggie snacker(11:13pm ) for me since I was hungry, to which they took 10 minutes and said that it would take 5 more minutes.in frustration I got up from my seat and said I do not want it, to which Mr. Pasha said that I have already paid for it by swiping my card and that my order will be ready.

Thereafter Mr. Nanda came in and offered us a complimentary veg meal, however we didn’t take it and left it there only and asked the staff to eat it.

It was the first time I had nonveg in my life. Please find attached the bill for the same, highlighting the venue,time,date and also photograhs of the outlet. and staff.

I understand Mr. Nanda and Vikram saying that the employees are new but in that case they should be provided with requisite training.

This is to highlight that the behavior of the staff was really not acceptable ,they displayed no standards and were absolutely rude. The mistakes were repeatedly committed and their callousness and lack of interest in work was shown. They wasted our time. We landed at KFC at 10:30 and the order was taken at 10:57 and we weren’t being served on time

For a vegetarian who repeatedly enquired 2 times if the stuff was veg and what were the options in veg, I think providing non veg after discussion was not acceptable. All this has caused a lot of mental trauma and waste of time and an unpleasant experience.

The attitude and behavior is not acceptable. My entire experience of being in Hyderabad itself has turned sour on account of this occasion

I wouldn’t trust any KFC outlet to serve me veg or on any words of KFC employee.

Went into restaurant Store # D3330117 on 3/17/2013 at 5:31 p.m., Receipt # 3996. We purchased 2 senior buffets & an order of hot wings. The buffet looked very unattended by the staff. Food was not up to temperature, the stuffing looked very dry, dark in color and was not hot at all. NO chicken on buffet at all. Bisquits were as hard as a rock, gravy had a hard film across the top, corn was cold, and bread pudding looked gross. We asked a staff member, Kiara if they were going to do something about the buffet. Kiara acted like we had asked the impossible, she said she was to busy. She had extremely bad customer service skills and should NEVER work with your customers. The way we were treated needs to be addressed to this staff member. We finally had to ask 3 times before receiving any chicken over the front counter. NEVER was there any chicken directly put out on the buffet nor was the buffet ever replenished with fresh food. If this was not a Sunday evening we would of called the Health Department for this was a serious health violation. This is the second time we have experienced issues with this store and would appreciate this to be addresed IMMEDIATELY. If I do not hear anything the Health Department will be addressed with this store.

I am writting in reguards to a complaint made to me by a friend on my facebook. As well as from personal experience. My friend Susie Dudra Klee was at KFC today during dinner hours and was having the buffet with her mom when She seen this handicapped man in front of her. He was filling his plate just like anyonelse would with his favorite food macaroni and cheese when she spotted several employees and customers making fun of him behind his back and while he was in plain earshot . She proceeded to complain to the manager on duty when he commented to her that we was just being wasteful and shouldn't be here. He wasnt doing anything wrong except for doing what anybodyelse does when they are there. He is a paying customer like anyone and should of been treated with respect. This not only makes me sick because I have a child myself who is special needs but i also have a brother who is special needs as well. We like comming to Taylorville to that location however I'm hesitant to do so now knowing that if y our not like the rest you will be teased. And considering I have family in that town I think I will inform them of this as well. I wouldn't want my cousin becoming another victim as well. original statement below :

Susie Dudra Klee
GOD HELP ME! I am about to lose it.I spent a wonderful day early Christmas shopping with my mom in Taylorville.We stopped at KFC for lunch and everything was fine.A mentally challenged man bought a dinner to the buffet.He filled his plate with macaroni.Every staff member in the place began making fun of him. Right in the dinng area.I complained to the manager who told me he was wasteful.LOOK HE PAID!DOESN'T THAT MEAN HE GETS TO DO WHAT HE WANTS?EAT WHAT HE WANTS?BE ALLOWED TO EAT WITHOUT BEING WATCHED?
her email:
killersusan@facebook.com

my email: beyersgirl@yahoo.com

I was at your KFC in Canton, Ohio on Portage Rd.
I was told to go ahead with my order then asked
To wait for like 2minutes in the rain for the order taker.
I was annoyed but imagein how I felt when I
Found out your staff did not give me the food I
Ordered. When I got home I discovered there
Were on sides or biscuit for one meal. I called and
Let some one named, "Helen." This person was
Completely riddle and never apologized for her
Her self or your company!!! I just don't understand
Why you make a mistake n yell at me about it.
Some one should call me for the whole story.

So I went into KFC last night and it was 840 pm. I get up to the register and I have to wait there for about 4 minutes even though they had no customers and they saw me in there. The woman that took my order walked very slowly and acted like it was an inconvenience that I was there. I ordered the KFC bowl and some Macaroni and cheese she told me it would take 10 minutes for the Mac and cheese so I said that's ok. She came back to tell me that they close the lobby in 20 minutes and that if I wanted the Mac and cheese I would have to go through the drive thru. Are you kidding me? I've worked in fat food places before and if a customer comes in 20 minutes before closing you cannot turn them away!

i am one of the staff working in tafs food company under this they having branches in dalston,hackney, highbury, stoke newington,illford, seven kings, seven sister, startford centre, stratford westfield, walthomstove centre, leabridge, forestgate and leabridge. in all of those branches they are not following procedures because i am working in that company.

they get work from people they working for them and they will not treat them properly because they wont provide staff meal and we wont provided peoper safety equpiments and they will tell to work us it may affect us if future if any of the people asking this things to the manager or area manager we will loose their job or they will give hard time and they will sack them immediately.

i was working as a cook if am cooking the chicken means it will get expires in 1hour 30 minitues afer that kfc rules is to put that one in scrap but in our company we are doing this things we will keep those things untill those this are sold, the people who are paying for their food they are not getting the value of their money.

and if i cook fillet and zinger it will expires in 1 hour but they will keep it for whole day. now a days there are too many things to cook chicken, hotwings, fillet, minifillet, hotshots, and bbq rancher, but they will put only one peoplr for cooking and they wont help us.

if they working properly means they will get daily like too much scrap like waste things but in above mentioned stores it never happen. if CER or EHO visit they they will follow the rules on that day we use to put too much waste after that when they left the store they use to take the waste things and they will hake it reheat and they will sell those things.

and if some things we will defrost for business for example bbq rancher it contains 20 in a bag but we wont sell 20 bbq rancher in a day what our people will do means change the date and they will keep it for 4 to 5 days but procedure is to through it by end of second day. like this happening in our company simply i can tell is.

this is not KFC this is chicken and chips by these kind of company KFC getting bad name please visit those store and investigate those things. by the time of investigation please follow the counting in RMF aswell because you can see how many waste things we entering daily and how many sold by this you can find out how those people running the business.

The people who work at the queensway and park lawn location in toronto ontarioare so ignorant and they speak on their cell phones when your standing in front of them waiting to order. The give a tremendous amount of attitude, just toss your fries in the bag, get upset that they have to serve you and use awful manners when speaking! I dread everytime I have to go into this location and the only reason I go to that one is because it's walking distance to my house. I have filed previous complaints but nothing has ever been done about anything! It is discussing that these are the people you are letting represent your company!

Regards!

I went to store #D212059 @ 10720 Baseline in Mesa, AZ . An acrid odor was present as soon as we entered the store . It smelled like very old grease. I thought someone had probably just emptied the cookers. I went ahead and placed my order. When we got ready for dinner and put the chicken on the table the same horrible odor was present. We tasted the chicken and the skin tasted just like the odor. We have been KFC customers for many years and have never had a bad experience until now. The owner of this franchise should be paying more attention to his product. My bill was $23.64 for inedible food. I believe the owner should be notified. This occurred on 05/06/2013 @ 3:28 pm.

I entered the KFC store#E791048 in Lancaster, CA to find myself number 3 in line. The girl behind the counter was counting pennies into the cash drawer. I thought the first person in line had paid with change and the girl was counting it. The longer I stood there it became apparent the girl was ignoring all of us. The girl continued to count the coins in the cash drawer. The first person in line asked the girl if the restaurant was open. The girl looked up and said yes then looked down and continued to count the coins in the cash drawer. The customer asked if the girl would take her order. The girl looked up and said she was counting her drawer and told the customer she had to count the drawer. The two customers in front of me turned and walked out of the restaurant. I asked the girl if the only way to get service was to go through the drive through and she said yes. I walked out and drove through the drive through to get my dinner.

When I arrived at the drive through to pay for my dinner there was an employee in the background yelling at the other employees about pot pies.

This was not the kind of restaurant for customer service.