Contact LG Appliances Corporate

I have bough LG appliances on 09/2019, 2 weeks ago I started having problems with the fridge ( model # LFXS26973S) (serie# 906TRUB38190) which is under guaranty of 5 years, the problems is not cooling, similar to the last class action suit that LG has and was granted by the court 11/16/2020, but apparently the compressor and condenser is working fine, I called to claim the guaranty to this # 1(800) 243-0000, I made an appointment for 06/15/2023 at 8:00 AM - 12:00, the technician came at 8:40 AM, he proceeded to open the fridge, took some photos, he installed the pressure gauges on the compressor, wait for about 20-25 minutes and then he proceeded to pick up all his tools and he toll me that he needs to talk with LG engineers about the problem that he found on my fridge, the I wait for 30 minutes to comeback to tell me that the fridge has all coper lines damaged for sulfur and licked all the refrigerant because all coper lines on the fridge have fissures all over, he said for the reason of coper lines damaged by sulfur LG can not issue the guaranty on my fridge. The LG technician name is Christopher Jackov, reference # RNN230613074591. First of all, the tech didn't inspect the fridge in order to come up with that conclusion. Second, I have other whirlpool fridge aside of the damaged LG fridge that is working fine for the last 17 years and not damaged by sulfur gas as the the LG tech claimed. Third, I contacted already a refrigeration company to inspect the 2 fridge to write a report requested by my lawyers, and last I contact a law firm that LG know them already, BERGER MONTAGUE LAW FIRM OF PHILADELFIA PA.
If you need to contact me my email and name is in this complain,

Our LG refrigerator is four years old and the compressor died. When we called to complain we dealt with someone name John. He was rude and snarky and did not really help at all. He could have cared less. Our problem was not resolved and he was unable to even gives us someone who could repair the refrigerator. This refrigerator was not cheap and should have lasted more than four years.

We are in the building business and are able to influence what our customers buy. We have stopped recommending Samsung and now we will stop recommending LG since problems with their appliances do not seem to be resolvable and the customer service is sorely lacking. We will let our contacts at Lowe’s, Home Depot and our other appliance dealers know that LG can no longer be on our recommended list.

We would never be able to handle our customer’s complaints the way you handled our complaint. If we did, we would be out of business.

Ron Sirchio

Hi we purchased a LG refrigerator and couldn't afford the extended warranty and purchased the refrigerator in 2020. Your customer service sucks, we called a licensed tech. and was told that the compressor was messed up and is covered by LG factory warranty. My husband is disabled and needs a kidney transplant. We are really in need of some help. We thought that LG appliances were good but come to find out that they are not.
Please reach out to us and let us know if you can help to get our refrigerator fixed. The Model # LFDS00520S and serial # is 011MRMD33739.

Thank you,
Laura Otis

My LG refrigerator, which is still under warranty, stopped calling. I had to wait over 2 weeks for service tech. 2 days before service, I was notified via text that the original appointment was being pushed out ANOTHER 3 WEEKS. No one at LG or A&E service did anything to rectify this issue. I have been on the phone for over an hour being told by 2-3 LG reps and A&E repair that I have no recourse. This is unacceptable, bad business practice, and utterly ridiculous.

For over 6 months I have tried to get LG to replace my new double, electric ovens-the bake function has never worked. Four service calls - with the last repairman stating that I just need new ovens-there was nothing else he could do. I have called 19 times, written 3 emails to the president (no replies) with no resolution in sight. The convection fan runs even in bake mode which means I have 2 convection modalities, but no bake mode. Therefore I cannot bake cakes, breads, cheesecake-anything that requires leavening or longer and slower baking. Can anyone help??

I bought a brand new glass top double oven and refrigerator from home Depot in great falls Montana in 2018. My glass top left front burner spiked on its own set on low temperature and cought my whole kitchen on fire and setting my refrigerator on fire as well my whole kitchen is destroyed.

MY BEAUTIFUL NEW REFRIGERATOR DIED WITHIN 5 YEARS OF PURCHASE. I TRIED TO JOIN THE CLASS ACTION LAWSUIT BUT THE FORM WAS EXTREMELY USER UNFRIENDLY. I AM BEYOND FRUSTRATED AND WILL NEVER PURCHADSE ANOTHER LG PRODUCT EVER AGAIN!!!

Customer service, communication & standing behind their products is for sure not their forte. If you every have a problem with an appliance that is barely or slightly over a year old mark my word you will spend several days off of work, several days waiting and several hours on hold. Every successful company starts with customer service and standing behind what your product. This will soon all unfold. This company will eventually fail. Take the time and care of the people that have spent their hard earned money on purchasing your appliances. Keep in mind when u don’t they most likely will not purchase your brand again. There is a lot of people in this world but word of mouth and experiences goes a long way. The ones that purchase your product and have a good experience will keep you successful. Without sales u will no company. I am so disappointed with what I have experienced and the three ring circus I have had to go thru to still go no where. This is very very sad.

I bought my top load LG washing machine in 2018 and started having trouble with it in 2019. I started having black specks and crud all over my clothes. We took off hoses and cleaned and ended up having to order a new plate for the bottom of the tub. The problem seemed to be resolved, but now in 2021 it is happening again. I have cleaned the tub more times than I can count and replaced the tub plate again, and issue still not resolved. It is a same that a washing machine did not last more than 3 years. Especially for an almost 70 year old woman.
I have called your customer service line to question if there is a recall or anything I can do and that was no help at all.
Please be a decent company (especially in this day and time) and help me resolve this by either refunding my hard to get money. I am having to purchase another washer on credit so any help is appreciated.
Please be fair.

Bought a new fridge..seal stop door from closing..lost my food LG don't want to pay me for my lost

So here is the deal I bought Induction stove in June 2020. Received it in July , when i open the box realized the side of the stove was broke. Called US-APPLIANCES customer service, they CONTACTED LG, and they told me that i need to wait for the teqnition to come and fix it.
Few weeks later , they told me that teqnition won't come because LG didn't approve it.
So I need to send the broken stove back to the wear house , and ufter they will receive it the will send me a new one.
So the new one was shipped to me ON JULY 31.2020. EVERYTHING WAS PERFECT.

But i started hearing noises I called the LG and they said it's OK! WRITE!!!!!
Now is July 23.2021 the stove making buzzing loud noises. I called US appliances, the representative told me that I have to contact LG customer service center .
OMG!
1. THE REPRESENTATIVE DID NOT RESPONDED TO MY ISSUE.
she said that it doesn't matter when i received the stove or when it was shipped to me
What is matter is when did I purchased it. WHO CARES THAT I PURCHASED IN IN JUNE AND RECEIVED IT IN THE MIDDLE OF AUGUST!
So the warranty is not for 12 month is actually for 10.
2. I asked her if someone is able to come and check it, with an attitude she responded that I am going to have to pay for that , BECAUSE the sudden buzzing noise IT IS NORMAL!
3. I asked HER To connect me with the supervisor because the representative was just repeating and repeating with the attitude of SHE IS PAYING FOR THAT SERVISE! AND I AM JUST TRYING TO GET SOME SERVICE FOR FREE.
WHAT IS GOING ON WITH THE CUSTOMER SERVICE?????
3. SO after talking to a nice LG REPRESENTATIVE, and finally convincing her, so she will stop repeating the same thing over and over again, and will connect me to the supervisor, I literally had to convince her and talk loud because she wouldn't listen.
SHE HANG UP ON ME!!!! HER NAME IS CARY!
I don't understand what is going on, but I will keep complaing till it will get to the right person who will resolve this buzzing!

I HAVE TWO LITLE KIDS AT HOME AND OLDERLY MOTHER, I AM NOT PLAYING WITH THE ELECTRICITY!

I SUBMITTED A CALL LAST FRIDAY 7/9 REGARDING MY REFRIGERATOR THAT I PURCHASED 2 YEARS AGO WHICH IS UNER WARRANTY AND COVERED I SPOKE TO A PERSON IN THE LG REPAIR LIASON TEAM MY RECEIPT NUMBER WAS RNN 210709000119 THEY SET UP THIS APPOINTMENT FOR REPAIR TODAY 7/16 THE TECHNICIAN CALLED ME THIS MORNING COULD NOT FIND MY ADDRESS BECAUSE HE IS IN SOUTH CAROLINA WHAT IDIOT WOULD DO THIS YOU HAD ALL MY INFORMATION AND I AM IN VA BEACH VA !!!!! I NEED A CONTACT BACK ON THIS ASAP I WILL FILE A COMPLAINT WITH THE FEDERAL TRADE COMMISSION YOU HAVE ALREADY TAKEN UP SEVERAL HOURS OF MY VALUABLE TIME I HAVE BEEN WITHOUT A REFIGERATOR FOR OVER 2 WEEKS WAITING FOR YOU TO RESOLVE THIS SITUATION I HAVE A DIABETIC IN THE HOUSEHOLD THAT NEEDS MEDICATION KEPT COLD THIS IS NOT RIGHT WHAT YOUR COMPANY IS DOING AND WILL BE VERY VOCAL ABOUT THIS I SPENT OVER 6500.00 ON 4 LG APPLIANCES I WANT A CALL BACK ASAP.
CHERYL HERRERA

I have had a problem with my refrigerator since april and it is still under warranty but they have no service people in my area i guess and i have been getting the run around eversince than and am getting sick of it LG customer service sucks

My name is Lori Smith. You don’t know me; however, this letter will help you understand that there are issues that require your attention. Simply stated, you have a problem with customer service for issues that arise with defective merchandise.

Although my issue may seem menial to you it is very disturbing to me. I know this is not your fault, however, it is your job to fix it.

The level of customer service at the Lowe’s Service Advantage in my experience is severely lacking. In some cases, it’s atrocious.

When calling the number, you are greeted by someone who talks over you and does not seem to care or want to discuss your issue. You are quickly transferred to the manufacturer in this case LG.

I’ll offer a few recent examples from my experience as a Lowe’s customer. We purchased an LG Refrigerator on January 11, 2021. It was not delivered until the following week. We were renovating our kitchen and we did not even begin using the refrigerator until the last week in January. On May 1, 2021 we woke up to water all over the floor in the kitchen and the refrigerator making a horrible noise. All of the food in the freezer was barely cold. We went online as there was an error code on the refrigerator (CH E) and although there was not a vast amount of information we did find something that said to unplug the refrigerator and plug it back in in 15 minutes. We did that and plugged it back in and one minute later the noise started and we were back in the same boat. My husband unplugged the refrigerator for the entire day and plugged it back in with the same result.

We contacted Lowe’s Service Advantage and they said that we would be contacted by a repair company within 48 hours. After the 48 hours I called and was told to contact the repair company. I did and was told that they had the order but no technician had picked it up. I contacted Service advantage again. They said they would escalate the request. I called the next day back to the repair company and was told again that no technician picked up the job. I called the Service Advantage again and they said they would reassign the case to a different company.

A & E Factory Service sent someone out to my home on Wednesday, May 5th. The gentleman looked at the refrigerator and spent a great deal of time on the telephone and from the conversation you could tell he was perplexed by the issue. He stated that he would need to order parts and that he would have them shipped to us and that he would return the following Wednesday May 12, 2021 to repair the refrigerator. We received three packages altogether and Wednesday came and went and no one came to our home. We received a text message from A & E stating our appointment needed to be rescheduled because all of the parts had not arrived. I called A & E because they were putting it out another 5 days. Keep in mind I am going on three weeks without a refrigerator with a family of four. When I talked with A & E they stated that the refrigerator was deemed non-repairable and that a replacement should be given. They told me to go to Lowe’s and talk with them about my next steps.

I called Service advantage yet again. They told me to go to Lowe’s and speak to them about a replacement. We did that last night and was told that they would need an RA number and that once they had that number they could order a replacement; however, the replacement would not even get to their warehouse until June 12th so we would be looking at late June to get a replacement. The manager stated that I could go rent a refrigerator and that Lowe’s would reimburse me for that. I called Service Advantage today to see if I could get that in writing they transferred me to LG and the cycle is just never ending. I am currently on a callback from Service Advantage so that I can see if I can get them to send me something that says I can go get a rental and get reimbursed for it. I am now being told that they will not cover the rental because I did not have an extended protection plan and therefore no rental would be approved. I was never offered this plan.

I know this may not seem very important to you but I find it extremely important. I have lost over $400 in food and have had to feed my family by eating out 90% of the past three weeks. I have bent over backwards to try to get this accomplished and feel that I am not the one that should have been doing all the work. The refrigerator was not cheap.

We are now 7 weeks without a refrigerator. The last time they came out and "fixed" it the repair man was gone for 30 minutes and the code reappeared and still did not cool anything.

I need assistance with recovering some of the costs for food. My family and I have went seven weeks eating out twice a day. For a family of four that is almost $100 a day. What can I do?

Lori & Oliver Smith, Jr.

We purchased a LG refrigerator on 8/9/2020, LG refrigerator, model# LMXS28596S/01 - Product code GR-X28ANSXM.ASTCNA1 - Ser N0. 006KRZH0317, paid $3,246.96 and an additional extended warranty of $310.

We noticed about 3 or 4 months later there was a white milky like substance leaking from the water and ice dispenser. Without even using it. It was running down the fridge. Wipe it up thought nothing about it then went to get water and ice and there were white little particles in the cup of water. Then saw white milky substance leaking from it again without using the dispenser.

Phoned your company and they sent out a tech repair both Feb 2021 they came out took the left side door off and saw the problem they called the tech people asked about the issue and I heard the person on the other end of the phone tell the tech gentleman yes we had issues with that. they put in an order to replace the left side of the door. We were advised that the white chips were coming from inside the ice maker peeling off thru the dispenser.

They returned again March 17, 21 to replace the door however several days later the white milky stuff continued we cannot use the ice maker. also was advised by the tech the doors were uneven after installing the replaced left side door, he did not know why.

Third time I called your customer service department to put in another complaint and repaid. Not only did I stay of hold 57 minutes then get an agent and we get disconnect not once but 2 times. Finally the 3rd time I called back requested a supervisor someone named Amy go on the phone I started to explain please there should be notes noted in my record then again got disconnected.

We've sent pictures of the uneven doors as well as the dispenser leaking the white substance.

If this issues is not resolved immediately for our inconvenient of not being able to use our water and ice dispenser I will take it to the next level, also writing to the BBB and senior corporate office.

This level of customer service from your company LG is unacceptable.

Regards

L. Biagas

Bought a Washer and Dryer two years ago, and there are only two people in our household so usage is low, but there are issues with both now. Washer does not spin properly so getting clothes ready for the dryer is super difficult and the drum in the dryer is not spinning properly. Called service only to get the run around and now need to call a technician to come out and service. This only then starts the "maybe" you are under warranty process which nearly requires an act of congress to complete. So much for the simple things, LG has complicated what should be easy.

New dryer has paint peeling off outer area of door!!
This is a vacation home and rarely used!!

Refrigerator under warranty for parts. Not cooling either compartment. 5 calls to LG have resulted in nothing but empty promises. They have not contacted the local service tech (that they recommended) to authorize the repair even though they have told me that they left messages and sent emails. Now they are telling me it takes up to 5 business days to send an email. Fridge has been down 6 days. Service tech says it takes 5 days to set appointment after they receive authorization. This means fridge will have been down almost 3 weeks before tech can get here! if they have to order parts it could be another week! Who wants to pay $3500 for an appliance and then it take at least a month to get it repaired under warranty? I just spent 45 minutes on the phone with their service rep in So. Amer. ! Asked for supervisor, was put on hold for 25 minutes and never got through! No end in sight. They have given me 2 service authorization codes but have not forwarded either to my local service tech. Very poor customer service!

Bought a top-line washer 10/18

BOUGHT A NEW MAYTAG YESTERDAY 8/12/20

POS LG NEEDED $700.00 IN PARTS!!!

ROBBERY!!!

Bought a top-line washer 10/18
Really loved the way it washed
Main board died last week!

Beginning in April 2019 the ice maker in conjunction with the ice maker fan have been failing. The repair techs have been to my home 10 times the last visit on 7-19-19. The repair/ replacement of the fan could not be made because as usual LG sent out the wrong fan. This slipshod repair part replaced has occurred at least 4 or 5 times and appears to be caused from a conflict between the tech section and LG and the parts people. As near a I can figure the correct part is not listed in the parts data base used by LG when sending out replacement parts to their designated repair techs. My wife and I are now scheduled for the 11 the visit on Thursday 7-25-19 assuming LG provides the correct replacement fan. Every time the tech comes to our home to fix the refrigerator will must schedule a five hour window to be available for the tech. The LG warranty along with the Home Depot extended warranty alluding to 3 opportunities to fix the appliance before it is eligible to be replace is worthless. The incompetence of the LG replacement parts operation is intolerable.

Refrigerator/freezer not cooling. After waiting over 10 minutes for a non-English speaking customer service rep and having me do several things he then tells me to reset refrigerator to 33 and freezer to -3... if it doesn't reset in 4-6 hours he tells me to call back.. Nope.. this is a nearly near (about 6 months old).. not going to call again ... I need to have a technician come out immediately as all of my food is now ruined. This is terrible customer service for a new appliance ....
It also might be beneficial for you to have your reps in this country and if they are, teach them to speak English so your customers don't need to keep saying "excuse me" over and over again!

Our LG refrigerator failed after only 3 years of service. Both the compressor and a circuit board are out according to the repairman. It has taken over a week to get the spare parts. I am very disappointed in this product and do not plan to buy any additional LG appliances. The refrigerator was purchased through Lowe's and I plan to also lodge a complaint with them.

Our refrigerator stopped working and its been a nightmare trying to get it repaired. It’s under warranty and still having a hard time. First it took forever to find someone who could even come to look at it. When they finally came, we were told they were ordering a “dryer” part. It’s been more than 10 days, part still isn’t in and the company is not very good at responding.

I was told three different time i would rec a email with information I was given to start my dishwasher.

I have yet to rec one email.

I sent a return to the appt cancel email I rec and it would not deliver it!!

I would like to know why your email system does not work when I was told by three different people
they were sending a email!!

thank you

Larry Hinkel

lm.hinkel@cox.net

My LG Refrigerator has not been keeping my food cold for a couple of months. I bought it in September 2017. It's not even 2 years old. Basic warranty is or should be 2 years.
I called on June 5, 2019 and went through the technical stages, things I had also tried on my own prior to calling mostly. Those attempts haven't worked. The "agent" was short and condescending with me and did not resolve my problem. I needed a repairman! She had me holding my phone above my head for the remote diagnosis, without my speaker on, which was frustrating for both of us, as I couldn't hear her instructions. When I asked to write them down, she said, "you want me to repeat everything?" I said, just where we left off. She started from the beginning and I said, "just the step about the refrigerator button" she said "mam, don't interrupt" and proceeded to waste my time going over her same script, acting annoyed. When a magnet test seemed to find the problem, she had me lower the temperature ( which I had tried numerous times before without a resolution) and said to call back in 24 hrs. When I protested that I had tried it already and know it won't work, she said she'd give me the numbers of services as my warranty was over.

I am filling a complaint with the FTC, Consumer Protection agency and the Better business bureau.
This refrigerator cost over $2000 and should last longer than 21 months! The consumer should not have to do the technical work or deal with rude "agents". My food is wasted and I'm supposed to pay for repairs and wait. This is a RIP OFF! I've got a household full of LG products! No more money from me! I will never purchase LG products again.

We have been without a refrigerator since April 28 when our LG no longer was cooling our food. It was making very loud grinding noises . We unplugged it for 10 minutes and reconnected it. It still was not cooling and it was still making the loud grinding noise. The next day we went through LG and they contracted with A&E appliance service. The first technician replaced the condenser and it still was not cooling. He then replaced the compressor and felt that everything was fine and it was cooling. The next day it was still not cooling. The same technician returned and added Freon. It worked from Tuesday till Monday of the next week. On Sunday it would not make ice and on Monday the temperature was 50 degrees. We had to throw out food once again. The technician returned and used gauges to check the Freon in all area of the unit. He felt that the Yodel Loop had a leak in it. He replaced the Freon again in all areas. Three days later the LG refrigerator was not cooling. A&E sent another technician who came in and checked the Freon levels again and added high pressure and low pressure and also determined the same thing, the refrigerator was non repairable because you could not get to the leak. When this repairman made the call in to A&E he was told that LG required pictures showing the gauges at different times when first looking at the unit, before adding Freon, after adding Freon 2 hrs or so later etc. This was done again(Thursday May 30th) by the original technician following exact procedures required by LG. A&E declared it unrepairable and said that LG would be in touch with us in 72 hours to determine how we will be replacing the LG refrigerator.
As we had not heard from LG within the 72 hour time period, we called LG on June 4th to ask for a status update. LG informed us that A&E has not reported the refrigerator as unrepairable. This is very hard to believe! But Jessica in LG's "Executive Service Dept". stated that she has made an "executive decision" that doesn't require anything from A&E Repair Service for LG to transfer our problem over to their "Alternative Resolution Department. They required that we furnish to LG a copy of our purchase receipt from AJMadison. We are in the process of trying to find that receipt. We have lived with a refrigerator that has worked only sporadically since April 28, 2019. We have thrown away large amounts of food! The only word that I can think of that adequately describes LG's product quality and commitment to customer service is HORRIBLE! As much as I loved my LG refrigerator I will NOT purchase another product from LG because you don't stand behind your product. You obviously know that you have a problem but you put you don't accept this you put it back on the consumer.

Our 2 year old refrigerator went out a week ago and have been unable to get a competent repair person to fix it. The first technician said we had an infestation which was actually dust and dog kibble. The second technician never showed up! I have spent hours on hold. Tried to speak to a supervisor and again hours on hold.

I bought a dryer , my clothes got damaged, when contacted Lg they sent a technician who fixed the problem and replaced the part . Now I’m asking for reimbursement and they ask me for receipts. If I had known I was buying a faulty dryer I would have saved my damaged items and receipts. I would never buy anything else from Lg and I would never recommend anyone to purchase anything, unless you decide to keep receipts and items . LG IS A RIPOFF. Very disappointing.

Purchased on 4/30/16. Freezer stopped keeping food frozen. Serviced. Within a short period of time, the refrigerator stopped working completely. We had the compressor changed. Still did not keep food in the freezer hard. Got tired of calling service and just got rid of the refrigerator. Sorry I ever bought and LG>

I purchased all new appliances from LG,gas stove ,double oven.Major gas leaks even had the utilities up twice,the bottom oven was 100% carbon monoxide,broiler didn't work,the burners didn't light a full flame!the knobs are dangerous,just brush against them and the burners would light,If you have the repairman come 4times you can get them on the lemon law which means they have to give you a new appliance,oh and everything you put in the top oven would burn on the bottom.So I received a new stove,electric,no double oven.The heat temp is a little off,too hot.After a year I went to clean the oven,what a joke that was.You have to put water on the bottom of the stove!spray the sides with water and press the easy clean button.The water got to 110 degrees,that's not going to steam yor oven clean,water was Luke warm.LG says that's normal,it didn't clean nothing,so then I had to get all that oven out of my oven.LG appliances are junk,Don't buy,you will throw away money.

LG SENT OUT TO MY HOUSE TO LOOK AT A DAMAGED 10000BTU WINDOW UNIT , THAT WAS DAMAGED BY A&E SERVICES BACK ON 2/12/2019 WHEN THE TECH WAS SENT TO DO WARRANTY WORK AND DROPPED THE AC UNIT. I HAVE BEEN GEETING THE RUN AROUND FOR OVER 2 MONTHS!
I NEED TO TALK TO SOMEONE THAT CAME HELP ME AND NOT PAST ME OFF TO THE NEXT GUY.

THANK YOU,
RANDY BEKEN

I have called to get my LG refrigerator repaired for the last 2 week on RNN190409004664 as well as RNN190404078525, I have had A&E Factory service tech in my house 4 times now replaced several parts and it is still not working this morning 4/11 on their 4th visit was told they called LG to get the fridge replaced and lG told them to order mor parts and continue to try and repair it and the part will not be here for another 6 days . Which now puts me at 3 weeks no fridge this is not acceptable. So I called LG customer service again to find out when my fridge will be replaced spoek to a supervisor Name Gel was told he would put in the request to replace but no guarantee and it would take the review people 5 days before I hear back once again putting me into 3 weeks no fridge. and once again Not Acceptable . I am frustrated beyond belief that a company that I bought all its products from is by far the worst in customer service I have ever had to deal with .I have wasted money eating out because I can't buy groceries to put in the fridge, several hours on the phone. had a service tech in my house for 10 hrs now over 4 trips. I want to know what LG is going to do now because this is way beyond ridiculous . I am willing to talk to who ever all the way up to the CEO to get satisfaction now .

I purchased a LG stove from J.C. Pennys back in February. The stove that was delivered was defective in the the seal around the oven door wasn't completely connected and the bottom drawer wouldn't close, one end stuck out further than the other side. The next two stoves that were delivered had the same problem and one was dented on the top. A replacement stove was scheduled to be delivered on 3/23, but was a no show after the delivery company, GE, notified us it was to be delivered between 12-4. It turns out they never had the stove, LG sent one which didn't arrive at GE until 3/25. No one bothered to notify us, GE claims LG cancelled the delivery for 3/23. Another replacement stove was scheduled to be delivered on 3/30, GE's automated message said it would be delivered between 8 AM and 8 AM-??? After contacting GE in the morning we were told delivery would be between 9:00 and 1:00. Called at 9:50 and were told we would get a call back as soon as they contacted their crew. Called again at 11:10 and was told the crew was at stop number 5 and we were stop number 7, and it would be closer to 1:00 for delivery. Called at 1:03 for update, was told they couldn't contact their crew and would call back. Called again at 2:03 and was told they tried to deliver at 11:08, but there was no answer, A HUGE LIE. I was home all day, plus we have a camera at our front door and NO ONE ever came!! Nor did anyone call! TOTALLY unethical company!! The previous crews also badmouthed LG products saying they all came that with the same defect, which is untrue, because I checked the floor model at Home Depot! For the countless wasted hours of my time I expect to be compensated generously! I am paying for a stove that hasn't been delivered yet, in addition to all the stress that has accompanied this situation. If the next stove comes damaged or defective, LG can take the stove back, I will purchase another brand and I will file litigation against all parties! (209) 253-6566.

I bought a wall ac last march. it only worked 4 months. the repair person car e declared it dead. said to call company. I did 2 times last fall. I have yet to get my refund.904 406 4265.

I give lg one star....
I have had multiple problems with all of there products and never will buy another lg product again......not good quality stuff at all.

purchased a Kenmore refrigerator in 2016 .Have temp problem at 44degrees told lg made this fridgeHad 2 repair techs . told this year lg had issues. No warranty and have a 3rd visit this Monday???? Have other fridges for 15 years and no problems. Feel very frustrated and helpless!!! should not have problems that are costing me a lot of money and still not fixed. It is only 2 years old.Thanks Ed

We bought an entire kitchen full of LG appliances last year at a black Friday sale. While we have not been very impressed by any of the appliances, uneven cooking in the oven and an ice dispenser that clogs on the fridge every 2 days, the real problem has been the dishwasher!
We have only had a working dishwasher a total of 30 days this last year. LG is now scheduled us for our 6th service call, refusing to replace or refund the unit. Now since their 1 year warranty is approaching they even threatened on the phone to make us pay for needed repairs.!!
The company they have sent out for repairs has kept the dishwasher at their shop for over a month "diognosing" the problem.
We just want a dishwasher that works!!!!
Please refung or replace our dishwasher!!!

I purchased your refrigerator in Dec..from Home Depot, I have had problems with it where the water stops coming out,. I have had a technician out who told me to call him directly, I did that and he never returned my call Travis Henry. Today I contacted your repair service they told me 3 days before some one could come out. I have a 85 yr old mother and I am also in my late 60s this is not acceptable. I will never recommend your product after only 2 months problems already.

I own an LG refrigerator/freezer that is under warranty. Your repair service in my area (860-644-4777) has informed me that after 2 attempts to fix my appliance they cannot fix it. The problem has been going on since before Thanksgiving. The repair service told me to ask LG for a refund so that I could purchase a new refrigerator. My phone number is 781-727-9888. I am most disappointed with all aspects of LG repair service given the size of your company.

It is for the 2nd time that the "Pulsater" Washing wheel inside the drum is loose.
We have contacted Makro Wonderboom for the first time on 23/1/2019 at 09h45. Ref no 27851
Person spoken to was Bonelo.
Various other people afterwards.
To date, the washing machine is out of order.
Please assist as a matter of urgency.
I do not think this is how LG normally handle their customers.

Extended warranty Policy no 16/ 116259

I purchased a LG side by side refrigerator in March, 2015. There were issues from the beginning - a loud noise coming from the refrigerator. We had service technicians out several times and finally this problem was solved. Therefore I purchased an extended warranty through LG Premium Care as I wasn't comfortable that there would not be additional issues with this refrigerator.

On November 17, 2018 the freezer was not cold - the ice cream was soft. I called for service under the protection plan on Monday, November 19 (Thanksgiving week) and was told a technician wouldn't be able to come until Tuesday, November 27, 2018. A technician came and determined that the compressor was bad, and he would submit an order for a replacement. In the meantime, we had to order and pay for a rental refrigerator. I was on the phone numerous times with representatives from LG Premium Care requesting when the replacement compressor would be installed. It wasn't until Friday, December 21 that the part was available for installation. Since we were going out of town, we rescheduled the installation for Monday, January 7, 2019, and finally on January 8, the refrigerator was repaired.

In light of this, I would NEVER purchase another LG appliance. A well manufactured refrigerator should never have a compressor failure.

My LG range was bought in July, 2018, LRG3061ST, easy clean oven. I noticed spots in the oven after cooking and thought something spilled. I tried to clean it per the LG instructions using the easy clean feature, to no avail. The more I used the oven, the more spots appeared (white flat) that would not come up in spite of anything I used to clean it with (saving harsh chemicals), I checked regularly after each use to assure that the spots did not generate from anything I was I called for service and received a visit from one of your technicians. He said that it was not something that he could fix, as it was seen in LG products. He suggested I use the oven cleaner products, even though it might take some of the coating applied at the time of manufacture. I hesitate to do this, as it might destroy whatever finish is on the oven and my "Easy Clean" might never work!

Purchased our LG washer 12/30/2015. Continues to give us an IE code. Called appliance company today and they came out and gave the good news we needed a new control panel and suspension rods replaced to the tune of over 500.00. Washer is less than 3 years old. NEVER will I buy another LG appliance.

called 0000 number November 23, refrigerator quite working. Said would send a repair person Monday, RNN181123001955 Person showed up but wasn't a sealed system repairman so had to call in again. During this time found my paperwork and discovered I had a warrenty (501843-00) and had to call a different number to get repair. 1 hr 7 minutes on hold talked to a person. No communication from last repair number. Now November 29th before it can be repaired. 22 people here on the 23, 8 stayed until the 26th, no refrigerator, 400 pounds spoiled food, another 100 today, buying ice for cooler, and thinking your service warranty is of absolute no value to me. I propose you buy me a different refrigerator of my choosing, NOT Lg today. I am so angry it is unreal to my I have been treated this way, and your company phone number A doesn't talk to B. Was offered reimbursement for food, but that was phone number 0000, not the warranty dept., nor was the warranty dept even wanting to know what has transpired nor other w/o's.
Bottom line, no refrigerator for 7 days at least, 2 hrs 12 minutes on hold or listening to crap music. Put yourself in my shoes, what is your anger level? Dare you to call me at 615-390-7215

Refrigerator stopped working after 3 years. ( authorized tech ) supposedly!, shows up at 8:30 p.m. and says " freon leaked out or the compressor is bad" either way he cant fix it tonight. Sealed system ?? freon leak ? after researching this, I find hundreds of complaints abow doeout this fridge
Tech cant give an estimate to fix but at least $ 500 labor and the parts need to come from LG direct. this could take weeks to get a compressor. What parts if you dont know whats wrong?
complete moron as a repair person. So he solved nothing. how do you go without a fridge for weeks??

I purchased L.G Appliances September 2017 beginning July 2018 the Microwave broke down, that's when my nightmare with your warranty department placed in the Phillipines began.I spoke with numerous customer service clerks on numerous occations, no manager ever available to speak with of course, I was given 2 RNN 180712092650 and 180719051647 and 2 Case CNN1807286335705, finally technicians came out to fix microwave the 27th of July just to break down again the same day
L.G life is good logo until you have to utilize the warranty Inga turner, very irritated customer

I bought a brand new fridge from Conns appliance 4 months ago. The freezer went out and so did the fridge part. Called Conns and they said they would send a repairman out on Tuesday, this happened on Friday. They told me I could call LG also because I have a warranty with LG. I called LG and they said they could come out on Monday. Lg came out on Monday. Repairman said he had never seen a fridge go bad like this one. He took the compressor out and threw it in my trashcan. He called his people and took video of it. Never told us he was ordering parts or anything. Said he would be back the next day. He never called never showed up....nothing. LG customer service never called to let me know anything. I called LG that afternoon to see if it was going to be fixed. They set up ANOTHER time for Thursday from 8-5. Meantime I have NO fridge. No one ever called or showed up on Thursday either. Been a week now and no one is doing anything about it. I called LG back on Thursday and told me after waiting for them to figure out what was going on...Then they told me they had to order parts which wouldn't be in til Monday or Tuesday. The repairman here said IF he had to order parts he could have them overnighted. The customer service guy knew nothing about parts being overnighted. So I was lied to by someone . Today it is Friday July 6 and still no fridge fixed. Been a week now. I am paying over 2000.00 dollars for this fridge.
Conns is now wanting their monthly payment for the fridge. I told them I am not paying for something that isn't working and I cant use. I ask them if they could at least credit my payment for the time I have been without a fridge. They told me no...that they would turn me into the credit bureau. I cant believe this is how good paying customers get treated. I also I have a food loss from the fridge quitting. No one seems to want to do anything about any of this.

Purchased LG soundbar in May 2017. Sound fluctuated to point where volume had to be adjusted continually. Contacted LG as device was registered. Following a series of calls and emails, the sound bar was sent for repair on two occasions. With the device still not working, in September 2017, 3 customer service personnel on 3 separate occasions, promised me a supervisor would call me back. I'm still waiting.