LG Appliances Customer Service
Rated 1.2 of 5 Stars
Based on 118 Complaints

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LG Appliances is responsible for refrigators, washers, dryers, and more. The brand spun home electronics out of it's consumer electronics division, and now sells worldwide. The LG brand sits at a reasonable price point and is known for combining technology with appliances. Common problems usually relate to issues with poor quality, customer returns, and manufacturing defects.


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Top LG Appliances Complaints

Browse more than 118 reviews submitted so far

20

Today 9-1-2023 they delivered my new LG washer and dryer that I bought at Lowe’s. My washer worked fine but when I put the clothes in the dryer it did not work. I tried troubleshooting it and nothing worked. Called customer service and they said that dryer has a problem with latch and they will send a service man to fix. Well the service man cannot come till next Thursday and that is almost a week to get a new dry repaired. The more I thought about this the madder I got. I feel you should have sent someone out and replaced the dryer with another dryer instead of making me wait to have a new dryer fixed.

20

I have bough LG appliances on 09/2019, 2 weeks ago I started having problems with the fridge ( model # LFXS26973S) (serie# 906TRUB38190) which is under guaranty of 5 years, the problems is not cooling, similar to the last class action suit that LG has and was granted by the court 11/16/2020, but apparently the compressor and condenser is working fine, I called to claim the guaranty to this # 1(800) 243-0000, I made an appointment for 06/15/2023 at 8:00 AM - 12:00, the technician came at 8:40 AM, he proceeded to open the fridge, took some photos, he installed the pressure gauges on the compressor, wait for about 20-25 minutes and then he proceeded to pick up all his tools and he toll me that he needs to talk with LG engineers about the problem that he found on my fridge, the I wait for 30 minutes to comeback to tell me that the fridge has all coper lines damaged for sulfur and licked all the refrigerant because all coper lines on the fridge have fissures all over, he said for the reason of coper lines damaged by sulfur LG can not issue the guaranty on my fridge. The LG technician name is Christopher Jackov, reference # RNN230613074591. First of all, the tech didn't inspect the fridge in order to come up with that conclusion. Second, I have other whirlpool fridge aside of the damaged LG fridge that is working fine for the last 17 years and not damaged by sulfur gas as the the LG tech claimed. Third, I contacted already a refrigeration company to inspect the 2 fridge to write a report requested by my lawyers, and last I contact a law firm that LG know them already, BERGER MONTAGUE LAW FIRM OF PHILADELFIA PA.
If you need to contact me my email and name is in this complain,

40

I purchased a LG washer and dryer in 2021. Since that time, the dryer has been repaired once due to a noise it was making, the washer ring was replaced in March 2022, and now the washer ring is being replaced AGAIN. The first repairs (dryer and washer) were done under the LG 1 year warranty. Given those problems, I purchased an extended warranty through LG Premium Care. The repair service (A&E that hides behind an automated phone system that makes it impossible to speak to a human) has done all of the work on the washer and dryer and up to this point their service has been acceptable. However, that is certainly not the case with the present issue with the washer. We have been without a washer for nearly 3 weeks now. A part was ordered from LG and I was told by LG that is was shipped but they don't know what happened as it was never delivered. So, I called and spoke to a warranty person, they transferred me to the escalation team. The escalation team member called A&E and informed me that the technician would be there the next day and would have the part on the truck. That morning the technician called me and asked me if I had the part. I replied no and informed him that he was supposed to have the part on his truck. Clearly, he didn't so I got back on the phone and reached a representative that did some checking and determined that they reordered the part and that she would keep me apprised of the status. I haven't heard from her in 48 hours, don't know when I will receive the part or when my washer will be fixed. STAY AWAY from LG Appliances!

20

Our LG refrigerator is four years old and the compressor died. When we called to complain we dealt with someone name John. He was rude and snarky and did not really help at all. He could have cared less. Our problem was not resolved and he was unable to even gives us someone who could repair the refrigerator. This refrigerator was not cheap and should have lasted more than four years.

We are in the building business and are able to influence what our customers buy. We have stopped recommending Samsung and now we will stop recommending LG since problems with their appliances do not seem to be resolvable and the customer service is sorely lacking. We will let our contacts at Lowe’s, Home Depot and our other appliance dealers know that LG can no longer be on our recommended list.

We would never be able to handle our customer’s complaints the way you handled our complaint. If we did, we would be out of business.

Ron Sirchio

20

This is the second appliance I have bought that is a LG that has stop working on me, my stove had a gas leak after only having it for 1year and now my refrigerator is not working after 5 yrs and LG Want to charge my $550.00 to come out. I just found out that they are having problems with there compressor. Way to go L G I will never purchase anything made by LG.

20

Hi we purchased a LG refrigerator and couldn't afford the extended warranty and purchased the refrigerator in 2020. Your customer service sucks, we called a licensed tech. and was told that the compressor was messed up and is covered by LG factory warranty. My husband is disabled and needs a kidney transplant. We are really in need of some help. We thought that LG appliances were good but come to find out that they are not.
Please reach out to us and let us know if you can help to get our refrigerator fixed. The Model # LFDS00520S and serial # is 011MRMD33739.

Thank you,
Laura Otis

20

Got my fridge on 4/1/2022. After about1 month I noticed the freezer part had chunks of ice and heavy frost all over it. Then I called told them what was going on. They told me to empty the freezer and pull the shelves out twice. A few day later it was doing the same thing. But then the fan started making loud noises. Called again they schedule someone to fix it. Over2 weeks later a man showed up. He took pictures on the label on the inside. Then he said 2 parts had to be ordered. So it's still not fixed. This whole time I've went ever other day to cook what we will eat.or it get thrown out. When the fridge went out I had to throw out$200.00 or $300.00 worth of food. It doesn't get cold at all. They don't give a dam about the customer. Today's date is June 18, 2022 what would you do??

20

My LG refrigerator, which is still under warranty, stopped calling. I had to wait over 2 weeks for service tech. 2 days before service, I was notified via text that the original appointment was being pushed out ANOTHER 3 WEEKS. No one at LG or A&E service did anything to rectify this issue. I have been on the phone for over an hour being told by 2-3 LG reps and A&E repair that I have no recourse. This is unacceptable, bad business practice, and utterly ridiculous.

20

LG is refusing to reimburse me for food, medication and repairs for the compressor going out on my refrigerator.

20

For over 6 months I have tried to get LG to replace my new double, electric ovens-the bake function has never worked. Four service calls - with the last repairman stating that I just need new ovens-there was nothing else he could do. I have called 19 times, written 3 emails to the president (no replies) with no resolution in sight. The convection fan runs even in bake mode which means I have 2 convection modalities, but no bake mode. Therefore I cannot bake cakes, breads, cheesecake-anything that requires leavening or longer and slower baking. Can anyone help??

20

November ordered washer, drier, and refrigerator from LG at Home Depot. Washer and drier was delivered. Washer was a noisy and did not drain water. Called Home Depot and they send an LG service which diagnosed it as a defective washer. Home Depot said they would replace it because they had one in warehouse. Deliver next week Wednesday. Oops Then it became next week. Talked to many Home Depo help people still. In conclusion I now plan to start doing business with Lowe and Samsun. NOT A HAPPY CUSTOMER. Buy Samsun shop Lowe

20

I bought a brand new glass top double oven and refrigerator from home Depot in great falls Montana in 2018. My glass top left front burner spiked on its own set on low temperature and cought my whole kitchen on fire and setting my refrigerator on fire as well my whole kitchen is destroyed.

20

I bought an LG refrigerator from HomeDepot.com on 8/20/2021. It does not cool and they sent A&E services 7 times to my home and changed all major parts and still not cooling. Today is 11/19/2021. They are not replacing or refunding. Their customer service is horrible. They have been telling the defect claim department will contact me but they never calls. I call them every other day and get the same answer.

DO NOT BUY LG products.

20

MY BEAUTIFUL NEW REFRIGERATOR DIED WITHIN 5 YEARS OF PURCHASE. I TRIED TO JOIN THE CLASS ACTION LAWSUIT BUT THE FORM WAS EXTREMELY USER UNFRIENDLY. I AM BEYOND FRUSTRATED AND WILL NEVER PURCHADSE ANOTHER LG PRODUCT EVER AGAIN!!!

20

Home laundry center only worked for a month after purchase. Called for service given a date service company called and cancelled saying no tech info availed called lg back they were looking for another company told me they would call me back . I am 76 years old they had me crawling on the floor to get serial # (very low on machine) after over 2 hours on the phone on two days still have no help on a new machine If this is lg policy on service l will never buy another lg product! I think at this point lg should replace my machine . This was not a cheap machine. And service is abig problem.

20

Customer service, communication & standing behind their products is for sure not their forte. If you every have a problem with an appliance that is barely or slightly over a year old mark my word you will spend several days off of work, several days waiting and several hours on hold. Every successful company starts with customer service and standing behind what your product. This will soon all unfold. This company will eventually fail. Take the time and care of the people that have spent their hard earned money on purchasing your appliances. Keep in mind when u don’t they most likely will not purchase your brand again. There is a lot of people in this world but word of mouth and experiences goes a long way. The ones that purchase your product and have a good experience will keep you successful. Without sales u will no company. I am so disappointed with what I have experienced and the three ring circus I have had to go thru to still go no where. This is very very sad.

20

My aunt bought me a new LG washer dryer combo... 3 1/2 years old I have had to have it serviced on three times... there is only two of us that use the washer dryer no kids... I am not happy

20

I bought my top load LG washing machine in 2018 and started having trouble with it in 2019. I started having black specks and crud all over my clothes. We took off hoses and cleaned and ended up having to order a new plate for the bottom of the tub. The problem seemed to be resolved, but now in 2021 it is happening again. I have cleaned the tub more times than I can count and replaced the tub plate again, and issue still not resolved. It is a same that a washing machine did not last more than 3 years. Especially for an almost 70 year old woman.
I have called your customer service line to question if there is a recall or anything I can do and that was no help at all.
Please be a decent company (especially in this day and time) and help me resolve this by either refunding my hard to get money. I am having to purchase another washer on credit so any help is appreciated.
Please be fair.

20

I have had problems with my refrigerator since I got it in December, 2020. I have been trying to get it fixed since May, 2021 and NOTHING. I want a refund for my lost food and and refund for the refrigerator. I have had three technicians come out, I have done what they told me to do and it is STILL NOT working properly! I have been given the run around with no results!

20

Bought a new fridge..seal stop door from closing..lost my food LG don't want to pay me for my lost

20

Have been having problems with brand new refrigerator and LG won’t refund my money or reimburse me for spoiled food. I have been trying to get my refund since May and all they keep doing is sending out technicians who can’t fix the problem. They are the worst. I want a refund for my food and refrigerator…I don’t want a replacement because I probably will have the same problem! I have done everything they’ve instructed me to do and they Still won’t refund my money!

20

So here is the deal I bought Induction stove in June 2020. Received it in July , when i open the box realized the side of the stove was broke. Called US-APPLIANCES customer service, they CONTACTED LG, and they told me that i need to wait for the teqnition to come and fix it.
Few weeks later , they told me that teqnition won't come because LG didn't approve it.
So I need to send the broken stove back to the wear house , and ufter they will receive it the will send me a new one.
So the new one was shipped to me ON JULY 31.2020. EVERYTHING WAS PERFECT.

But i started hearing noises I called the LG and they said it's OK! WRITE!!!!!
Now is July 23.2021 the stove making buzzing loud noises. I called US appliances, the representative told me that I have to contact LG customer service center .
OMG!
1. THE REPRESENTATIVE DID NOT RESPONDED TO MY ISSUE.
she said that it doesn't matter when i received the stove or when it was shipped to me
What is matter is when did I purchased it. WHO CARES THAT I PURCHASED IN IN JUNE AND RECEIVED IT IN THE MIDDLE OF AUGUST!
So the warranty is not for 12 month is actually for 10.
2. I asked her if someone is able to come and check it, with an attitude she responded that I am going to have to pay for that , BECAUSE the sudden buzzing noise IT IS NORMAL!
3. I asked HER To connect me with the supervisor because the representative was just repeating and repeating with the attitude of SHE IS PAYING FOR THAT SERVISE! AND I AM JUST TRYING TO GET SOME SERVICE FOR FREE.
WHAT IS GOING ON WITH THE CUSTOMER SERVICE?????
3. SO after talking to a nice LG REPRESENTATIVE, and finally convincing her, so she will stop repeating the same thing over and over again, and will connect me to the supervisor, I literally had to convince her and talk loud because she wouldn't listen.
SHE HANG UP ON ME!!!! HER NAME IS CARY!
I don't understand what is going on, but I will keep complaing till it will get to the right person who will resolve this buzzing!

I HAVE TWO LITLE KIDS AT HOME AND OLDERLY MOTHER, I AM NOT PLAYING WITH THE ELECTRICITY!

20

Purchased the LG all in one washer/dryer WILL NOT DRY clothes, towels, sheets…..etc! Have attempted to schedule service call to no avail……

20

I SUBMITTED A CALL LAST FRIDAY 7/9 REGARDING MY REFRIGERATOR THAT I PURCHASED 2 YEARS AGO WHICH IS UNER WARRANTY AND COVERED I SPOKE TO A PERSON IN THE LG REPAIR LIASON TEAM MY RECEIPT NUMBER WAS RNN 210709000119 THEY SET UP THIS APPOINTMENT FOR REPAIR TODAY 7/16 THE TECHNICIAN CALLED ME THIS MORNING COULD NOT FIND MY ADDRESS BECAUSE HE IS IN SOUTH CAROLINA WHAT IDIOT WOULD DO THIS YOU HAD ALL MY INFORMATION AND I AM IN VA BEACH VA !!!!! I NEED A CONTACT BACK ON THIS ASAP I WILL FILE A COMPLAINT WITH THE FEDERAL TRADE COMMISSION YOU HAVE ALREADY TAKEN UP SEVERAL HOURS OF MY VALUABLE TIME I HAVE BEEN WITHOUT A REFIGERATOR FOR OVER 2 WEEKS WAITING FOR YOU TO RESOLVE THIS SITUATION I HAVE A DIABETIC IN THE HOUSEHOLD THAT NEEDS MEDICATION KEPT COLD THIS IS NOT RIGHT WHAT YOUR COMPANY IS DOING AND WILL BE VERY VOCAL ABOUT THIS I SPENT OVER 6500.00 ON 4 LG APPLIANCES I WANT A CALL BACK ASAP.
CHERYL HERRERA

20

LG has the worst customer service I have ever had and I’m 57 years old and felt with a lot of companies
I will never buy another lg product and my children and grand children will not either l will see to it

20

I have had a problem with my refrigerator since april and it is still under warranty but they have no service people in my area i guess and i have been getting the run around eversince than and am getting sick of it LG customer service sucks

20

I’ve had problems from day I got my lg washer. Every time service tech com s out, they blame vibrations n plumbing.
Every time I call plumber to repair what lg service tech says is problem, it costs me $$$ and machine still under warranty.
The plumber insists problem is inside machine, your service techs deny.
I am at a point where I’m going to have to take legal action against this sham of a company
I will tell anyone listening NOT to purchase lg washer. If I have to go to newspapers or 7 on your side. I want everyone to know they are not a reliable company and will give you the run around!

20

My name is Lori Smith. You don’t know me; however, this letter will help you understand that there are issues that require your attention. Simply stated, you have a problem with customer service for issues that arise with defective merchandise.

Although my issue may seem menial to you it is very disturbing to me. I know this is not your fault, however, it is your job to fix it.

The level of customer service at the Lowe’s Service Advantage in my experience is severely lacking. In some cases, it’s atrocious.

When calling the number, you are greeted by someone who talks over you and does not seem to care or want to discuss your issue. You are quickly transferred to the manufacturer in this case LG.

I’ll offer a few recent examples from my experience as a Lowe’s customer. We purchased an LG Refrigerator on January 11, 2021. It was not delivered until the following week. We were renovating our kitchen and we did not even begin using the refrigerator until the last week in January. On May 1, 2021 we woke up to water all over the floor in the kitchen and the refrigerator making a horrible noise. All of the food in the freezer was barely cold. We went online as there was an error code on the refrigerator (CH E) and although there was not a vast amount of information we did find something that said to unplug the refrigerator and plug it back in in 15 minutes. We did that and plugged it back in and one minute later the noise started and we were back in the same boat. My husband unplugged the refrigerator for the entire day and plugged it back in with the same result.

We contacted Lowe’s Service Advantage and they said that we would be contacted by a repair company within 48 hours. After the 48 hours I called and was told to contact the repair company. I did and was told that they had the order but no technician had picked it up. I contacted Service advantage again. They said they would escalate the request. I called the next day back to the repair company and was told again that no technician picked up the job. I called the Service Advantage again and they said they would reassign the case to a different company.

A & E Factory Service sent someone out to my home on Wednesday, May 5th. The gentleman looked at the refrigerator and spent a great deal of time on the telephone and from the conversation you could tell he was perplexed by the issue. He stated that he would need to order parts and that he would have them shipped to us and that he would return the following Wednesday May 12, 2021 to repair the refrigerator. We received three packages altogether and Wednesday came and went and no one came to our home. We received a text message from A & E stating our appointment needed to be rescheduled because all of the parts had not arrived. I called A & E because they were putting it out another 5 days. Keep in mind I am going on three weeks without a refrigerator with a family of four. When I talked with A & E they stated that the refrigerator was deemed non-repairable and that a replacement should be given. They told me to go to Lowe’s and talk with them about my next steps.

I called Service advantage yet again. They told me to go to Lowe’s and speak to them about a replacement. We did that last night and was told that they would need an RA number and that once they had that number they could order a replacement; however, the replacement would not even get to their warehouse until June 12th so we would be looking at late June to get a replacement. The manager stated that I could go rent a refrigerator and that Lowe’s would reimburse me for that. I called Service Advantage today to see if I could get that in writing they transferred me to LG and the cycle is just never ending. I am currently on a callback from Service Advantage so that I can see if I can get them to send me something that says I can go get a rental and get reimbursed for it. I am now being told that they will not cover the rental because I did not have an extended protection plan and therefore no rental would be approved. I was never offered this plan.

I know this may not seem very important to you but I find it extremely important. I have lost over $400 in food and have had to feed my family by eating out 90% of the past three weeks. I have bent over backwards to try to get this accomplished and feel that I am not the one that should have been doing all the work. The refrigerator was not cheap.

We are now 7 weeks without a refrigerator. The last time they came out and "fixed" it the repair man was gone for 30 minutes and the code reappeared and still did not cool anything.

I need assistance with recovering some of the costs for food. My family and I have went seven weeks eating out twice a day. For a family of four that is almost $100 a day. What can I do?

Lori & Oliver Smith, Jr.

20

Bought LG suite in December 2017. Refrigerator and dishwasher have had warranty work within 3 years. It took over 30 days for LG to repair. Received a measly $200 for all our lost food. Disgusted with LG. Would never purchase any LG products ever again.

20

We purchased a LG refrigerator on 8/9/2020, LG refrigerator, model# LMXS28596S/01 - Product code GR-X28ANSXM.ASTCNA1 - Ser N0. 006KRZH0317, paid $3,246.96 and an additional extended warranty of $310.

We noticed about 3 or 4 months later there was a white milky like substance leaking from the water and ice dispenser. Without even using it. It was running down the fridge. Wipe it up thought nothing about it then went to get water and ice and there were white little particles in the cup of water. Then saw white milky substance leaking from it again without using the dispenser.

Phoned your company and they sent out a tech repair both Feb 2021 they came out took the left side door off and saw the problem they called the tech people asked about the issue and I heard the person on the other end of the phone tell the tech gentleman yes we had issues with that. they put in an order to replace the left side of the door. We were advised that the white chips were coming from inside the ice maker peeling off thru the dispenser.

They returned again March 17, 21 to replace the door however several days later the white milky stuff continued we cannot use the ice maker. also was advised by the tech the doors were uneven after installing the replaced left side door, he did not know why.

Third time I called your customer service department to put in another complaint and repaid. Not only did I stay of hold 57 minutes then get an agent and we get disconnect not once but 2 times. Finally the 3rd time I called back requested a supervisor someone named Amy go on the phone I started to explain please there should be notes noted in my record then again got disconnected.

We've sent pictures of the uneven doors as well as the dispenser leaking the white substance.

If this issues is not resolved immediately for our inconvenient of not being able to use our water and ice dispenser I will take it to the next level, also writing to the BBB and senior corporate office.

This level of customer service from your company LG is unacceptable.

Regards

L. Biagas

20

I have never in my life experienced such poor/non-existent service from A company. I have a refrigerator that broke 3 months after having it. I immediately had a tech come out. Said he would have to order all the parts that had to do with cooling it and they were backordered. There is 100% failure rate on the model fridge I bought. I filed for a replacement since it would be backordered a month. They said it is a long process so if part comes before replacement is issued they would have to fix. I kept calling for updates and they told me part is still coming and claims kept getting denied for replacement for reasons they could not explain. After waiting. A month I finally spoke to a supervisor who was no help. She said it looks like the part that was ordered was cancelled the very same day it was ordered and did not know why. Even though I called several times since the initial visit and they informed me of the date it was suppose to arrive. Finally after 3 attempts of requested refunds it was approved. They told me I have to sign an electronic document. Well my name was spelled wrong on it. Within minutes of receiving an email with that document I requested it be fixed. 11 days later after emailing and calling I still di not have a document to sign. I call everyday and email the agent assigned to my case and noone responds. Other agents I spoke with said he has to fix it. They tell me they message him and he says I will get it today but never do. On top of that. The company has a message you hear while you are waiting to get through that says to text a number or email Lg and gives email and number. I have not received a single response from either even though it says you will receive a response within 24 hours. But actually you NEVER EVER will receive a response from either one. How is this company in business??? They are completely unorganized and just dont care. The worst company ever. I will never buy LG anything again.

20

Bought a Washer and Dryer two years ago, and there are only two people in our household so usage is low, but there are issues with both now. Washer does not spin properly so getting clothes ready for the dryer is super difficult and the drum in the dryer is not spinning properly. Called service only to get the run around and now need to call a technician to come out and service. This only then starts the "maybe" you are under warranty process which nearly requires an act of congress to complete. So much for the simple things, LG has complicated what should be easy.

20

Ordered a new washer and dryer set on September 15th 2020. Did not receive the machines until October 31st 2020. The washer came damaged so they took it back. Received the new washer on November 10th 2020. In February, I noticed that the boot/seal to the washer was shredded apart, and the washer was leaking. Called Home Depot, who told me to Call LG. LG set up a repair man to come out, who rescheduled 2-3 times. Finally he came and said that he would have to order a part and come back. The part came two weeks later. I had to call to schedule a new repair, that did not happen automatically. New repair man came out and ripped off the boot (washer had only been leaking a little). He then realized that the wrong part was ordered by the original repair man. He tells us that he didn't realize and that he "cut off the boot" so he was no longer able to put it back on and that I would not be able to use my washer at all now until repaired. He told us that he ordered a new part and that it would be delivered and someone would come repair it March 31st. No part came, and no repair man called or came as promised. We then called and LG said that they could not find the part to order and that they would put in a request to get me a new machine and that it "may be denied". I heard nothing for two weeks and called again. This time the man said that "someone.put it under the wrong claim" and that he submitted the right one and that someone would contact me. No one has contacted me still and I still have a broken machine that I paid for. I simply want a repair or a new machine. I would prefer a refund for both, as they were a matching set and will need to purchase a new matching set. At this point, I will never use or recommend LG ever again. How can you not find the part? It's a brand new machine. I would even take a repair, anything to make my washer work! I need a washer and I should not have to pay for the laundry mat when I already paid around $2,000 for these machines that I CAN NOT USE!

20

New dryer has paint peeling off outer area of door!!
This is a vacation home and rarely used!!

40

We moved into this house in November. The refrigerator (LFX 25970, stainless steel, French doors) took a long time in the defrost cycle—several hours instead of several minutes.

Then, on March 30, 2021, we smelled burning in the refrigerator. Everything was warm. We realized the lights were not turning off when the unit doors were closed. We unplugged the lights and called Avery Appliance. They ordered a new control board, which was installed on April 2. (The old board was clearly burned and was very hot when they pulled it out.)

The new control board seems to fix the problems. However, the light casing has been damaged, so the light cover doesn’t fit on, and the light sockets have been burned. The ceiling of the unit also burned.

I have spent $320.74 on the control board and labor costs to install. However, now the light casings and light sockets as well as the light cover need to be replaced. I have been told none of these items are covered by the 7-year parts warranty. I’m very disappointed in LG as I have spent over $300 so far and will need to spend more to make the unit functional again.

LG should reimburse me for these costs. Thank you for your consideration.

Mary Cullinan

20

Refrigerator under warranty for parts. Not cooling either compartment. 5 calls to LG have resulted in nothing but empty promises. They have not contacted the local service tech (that they recommended) to authorize the repair even though they have told me that they left messages and sent emails. Now they are telling me it takes up to 5 business days to send an email. Fridge has been down 6 days. Service tech says it takes 5 days to set appointment after they receive authorization. This means fridge will have been down almost 3 weeks before tech can get here! if they have to order parts it could be another week! Who wants to pay $3500 for an appliance and then it take at least a month to get it repaired under warranty? I just spent 45 minutes on the phone with their service rep in So. Amer. ! Asked for supervisor, was put on hold for 25 minutes and never got through! No end in sight. They have given me 2 service authorization codes but have not forwarded either to my local service tech. Very poor customer service!

20

Defective washing machine-model # WT7300C. On feb.24.2021 Carlise Stewart from LG executive office responded the complaint by sending LG technician to the house 3 different occasions however he was not able to repair the washing machine and also left the machine inoperable ,before this at least I have the machine working but making
noise on spin cycle. we are out of washing machine for 1 month still no resolution. there is CNN210310153439 however no one knows what is going on .It is very disappointing and frustrating I paid $799 a year and half ago having thought LG is quality. Go figure out even LG repairmen can not fix the washing machine.

20

Bought a top-line washer 10/18

BOUGHT A NEW MAYTAG YESTERDAY 8/12/20

POS LG NEEDED $700.00 IN PARTS!!!

ROBBERY!!!

40

Purchased LG refrigerator for over $3K in Sept/Oct 2015; Refrigerator manufactured in 2014. Unit quit cooling, lost frozen food on 7/25/20; On Monday 7/27/20 called LG, said it would take 24-36 hrs to get a tech to accept the assignment to repair; they said it would be under warranty as we purchased in Sept/Oct 2015. on 8/4/2020 called back, hadn't heard a thing from tech. was told having problems finding anyone, had to wait 1 more day before they would send up to "next level" and widen the mileage looking for tech. Asked if I could call myself to try and locate and was told no it would void the warranty. On 8/5/2020 rec'd phone call from LG, wanting the original purch. receipt; AGAIN told them we could not locate but told them when we purch. they again stated would be under warranty. Rec'd a text message stating our RN was cancelled and new #; When I questioned the rep, she confirmed NOTHING had been done in even attempting to get a repair tech out. They sent out a new request for repair tech. 8/10/2020 still haven't hear a peep from anyone. Called LG said had to wait 1 more day before it was sent up to "next level" where they widen the mileage search! Sent in receipt for purch of a mini fridge TWICE. We have not hear a word from anyone!! It's been 15 days and still no repair tech. still sitting here waiting. Will be filing a small claims suit and filing a better business complaint very soon if this isn't resolved this week!.

20

Bought a top-line washer 10/18
Really loved the way it washed
Main board died last week!

20

I purchased a front loading washer on 6/1/2019 to replace a 15 year old LG machine. I never had problems with the old machine; it was just time for a new one. BIG MISTAKE!!! Initially the new machine ran fine- quiet & smooth running. After 2 months or so it started to become unbalanced more & more frequently. It will "walk" across the floor. One time it "walked" sideways into my gas dryer and started to push the dryer into the wall. The last thing I need is for my washer to displace the dryer & break the gas line. I contacted customer service and received written instructions on how to load the washer to avoid problems!! I've been doing laundry for 50+ years and DON'T need instructions on how to load a machine! Basically customer service told me the fault lies in how I'm using the machine unless I can "prove" it's a manufacturer's defect. And how do I prove that???? I intend to contact the store where I bought the machine to see if they'll provide assistance. I have doubts on that being successful, though, because their delivery driver broke the water faucet hooking the machine up, resulting in $800.00 of damages that I had to pay for because my faucet was 20 years old - again something that's my fault. Where exactly does the phrase "customer service" come into play with any of this??????????

PS - I'd rate my experience at ZERO stars!

20

Beginning in April 2019 the ice maker in conjunction with the ice maker fan have been failing. The repair techs have been to my home 10 times the last visit on 7-19-19. The repair/ replacement of the fan could not be made because as usual LG sent out the wrong fan. This slipshod repair part replaced has occurred at least 4 or 5 times and appears to be caused from a conflict between the tech section and LG and the parts people. As near a I can figure the correct part is not listed in the parts data base used by LG when sending out replacement parts to their designated repair techs. My wife and I are now scheduled for the 11 the visit on Thursday 7-25-19 assuming LG provides the correct replacement fan. Every time the tech comes to our home to fix the refrigerator will must schedule a five hour window to be available for the tech. The LG warranty along with the Home Depot extended warranty alluding to 3 opportunities to fix the appliance before it is eligible to be replace is worthless. The incompetence of the LG replacement parts operation is intolerable.

20

I have an LG refrigerator LFX31925ST/00 that I purchased in 2012 from Home Depot. It has a 10-year warranty on the compressor and the compressor went out on June 6, 2019. I was unable to reach LG via phone when I needed it fixed right away, so I contacted my regular repairman. He came the same day, diagnosed the problem and replaced the compressor. I have been waiting since June 25th to get reimbursed by LG for the compressor via case #CNN190625432964. All I get is the run-around when I call LG. I am owed $370.60 and have supplied LG with all the documentation.

If you cannot resolve this case shortly, I am going to the BBB, Home Depot and the FTC to file complaints!

20

Refrigerator/freezer not cooling. After waiting over 10 minutes for a non-English speaking customer service rep and having me do several things he then tells me to reset refrigerator to 33 and freezer to -3... if it doesn't reset in 4-6 hours he tells me to call back.. Nope.. this is a nearly near (about 6 months old).. not going to call again ... I need to have a technician come out immediately as all of my food is now ruined. This is terrible customer service for a new appliance ....
It also might be beneficial for you to have your reps in this country and if they are, teach them to speak English so your customers don't need to keep saying "excuse me" over and over again!

20

We called on 7/15/19 for service on our LG refrigerator, to start off we were put on hold for 45 minutes twice. Then we were finally told we had an appointment, and compressor was under warranty. Found out via email that service would be a week out?? Our refrigerator is broken, food is going bad. My husband called asking for someone to come sooner, they sent an email stating yes. Then we just happened to see it was canceled hours after it was confirmed, lack of technicians. This is ridiculous, first off for my refrigerator to need a replacement piece only after a year is terrible. We always liked LG all our appliances are LG, so we are very disappointed.

I hope this can be resolved soon, since we need a working refrigerator.

20

Our LG refrigerator failed after only 3 years of service. Both the compressor and a circuit board are out according to the repairman. It has taken over a week to get the spare parts. I am very disappointed in this product and do not plan to buy any additional LG appliances. The refrigerator was purchased through Lowe's and I plan to also lodge a complaint with them.

20

I do not have a complaint with the my product as a matter of fact after 5 years was the first time I had to call for service for my dryer. I paid $125.00 just for LG to make a call for for a service person to come to my house. Then after my dryer was repaired, I had to pay $150 for the repair. When I asked do I get credit for $125 that I paid to LG. I was told that was to make the call to the service company. Wow!!!! $125 for a call. More than a doctor or attorney. If I had known I would have called around myself. This is what I call strong arm robbery from LG. I could have made my own call after looking on the internet. Wow LG!
By the way the service man did an excellent job. No complaints on his end!

20

Our refrigerator stopped working and its been a nightmare trying to get it repaired. It’s under warranty and still having a hard time. First it took forever to find someone who could even come to look at it. When they finally came, we were told they were ordering a “dryer” part. It’s been more than 10 days, part still isn’t in and the company is not very good at responding.

20

Actually I would give a rating of "0" stars. I purchased a refrigerator from LOWES in November of 2015. The refrigerator was stored at the Lowes location for 4 months, and then stored by myself for another 8 months until the new house was completed and ready for appliance installation. I purchased the entire LG appliance suite,Stove, DW,MW and Refrigerator. The Refridgerator quit cooling on or about June 1st. Called on June 5th. to schedule a repair Appt. First appt. scheduled for June 19th. A&E factory service cancelled the appointment due to apparently the parts not being available by the 19th. Had to wonder how they could even order parts without diagnosing the problem first???? Rescheduled me for June 26th. "2" compressors and a dryer valve assembly arrived the week prior to my scheduled appt. Cancelled going to my Brother in Law's funeral to wait for my scheduled appt. on the 26th. because I had many relatives coming in from out of town for the Fourth of July weekend and could not host them without a working refrigerator. The 26th. came and not only did not anybody show up between 8 AM and Noon, but no one showed up at all that day. Not even a phone call. Spent more hours on the phone to the Phillipines and finally was scheduled AGAIN for July 3rd. The service technician came and installed one of the 2 new compressors and Dryer valve assembly, recharged the system, told me to place a dish of water in the freezer to act as an indicator of when the Fridge/freezer was ready for storage of food and freezer goods again. The next morning, July 4th. ,the refrigerator/freezer was actually WARMER than outside room temperature!!!!! Called A&E Factory service AGAIN! and spent hours more on the phone to schedule yet another appointment on July 10th. By this time my family reunion had been basically ruined. Had to shuttle everybody down to the local restaurant for breakfasts and dinners. I was then informed that the "parts" for my scheduled appt. on the 10th. might not be here in time for THAT appointment! Cancelled my plans again and RE-SCHEDULED the appointment for July 17th. While I was away on July 10th. I received a voicemail from a technician stating he was at my house but nobody was home !!! Are you kidding me!! That appointment was cancelled by A&E factory service due to the likelihood that the "parts" would not be available! When I returned home this morning guess what was waiting on the porch for me, that's right, another NEW compressor and dryer valve assembly! That is 3 compressors and 2 dryer valve assemblies which have been mailed to me over the last 5, yes 5 weeks and the $4200 refrigerator is STILL not working!!!!!!!! Spent 3 more hours on the phone this morning speaking with A&E factory service in the Phillipines . Same result!!! I was told AGAIN this morning a A&E technician would be here on the 17th. I tried many times to get a number to speak directly to an A&E technician, as I believe perhaps this issue can possibly get resolved by talking DIRECTLY to the people actually sent out to repair this think. I was told more than once that contacting the service technician directly or having them contact me was not possible. Apparently being stuck in the phone loop in the Phillipines with no resolution yet in sight is how LG provides "customer dis-service". I was also told this morning that if my refrigerator is deemed "un-repairable" I would be financially responsible for any replacement costs du to the fact the fridge is out of it's 1 year warranty period. Again....."ARE YOU KIDDING ME????. The Fridge has only been plugged in for less than 2 years and may be deemed "un-repairable"? I have been on this planet for 65 vyears and have not only been a consumer, but also a home builder for 25 years, and by far and away LG has displayed the WORST customer service I have ever experienced by far! My next step this morning is to contact the Washington State Attorney Generals Office , Consumer Affairs Division to file a formal complaint with the State of Washington, both against A&E Factory Service and LG. The Better Business Bureau is also on my list of things to do. I am informing EVERYBODY I know to NEVER purchase ANYTHING with an LG logo on it, Not cell phones, appliances, home electronics, NOTHING!! Incidentally, I was warned by my neighbors son who is in the appliance repair business, to never buy LG before I purchased my kitchen suite due to the fact that he himself has had nothing but trouble with LG's parts ordering and customer service. I against his advice bought LG anyway due to the fact that at the time, LG was the only manufacturer that offered the entire suite in "Black Stainless", the look I wanted for my new home. I have received many compliments on the appearance of the appliances, but apparently the attractive appearance is only window dressing on obviously inferior workings that hide beneath!

20

I was told three different time i would rec a email with information I was given to start my dishwasher.

I have yet to rec one email.

I sent a return to the appt cancel email I rec and it would not deliver it!!

I would like to know why your email system does not work when I was told by three different people
they were sending a email!!

thank you

Larry Hinkel

lm.hinkel@cox.net

20

1. The range glass top color is dark black. It is very difficult to keep it clean. Even boiling water for tea, makes stains.
2. The surface it also not plain (it has lining or mesh), therefore, it can’t be cleaned with a blade.
3. It has been a big problem for us.
4. Could LG replace the top with a matching “steel gray” or replace the range with the one which does not have this type of glass top.
5. I bought all LG kitchen appliances when I remodeled last year. But this range has been a big problem.

20

My LG Refrigerator has not been keeping my food cold for a couple of months. I bought it in September 2017. It's not even 2 years old. Basic warranty is or should be 2 years.
I called on June 5, 2019 and went through the technical stages, things I had also tried on my own prior to calling mostly. Those attempts haven't worked. The "agent" was short and condescending with me and did not resolve my problem. I needed a repairman! She had me holding my phone above my head for the remote diagnosis, without my speaker on, which was frustrating for both of us, as I couldn't hear her instructions. When I asked to write them down, she said, "you want me to repeat everything?" I said, just where we left off. She started from the beginning and I said, "just the step about the refrigerator button" she said "mam, don't interrupt" and proceeded to waste my time going over her same script, acting annoyed. When a magnet test seemed to find the problem, she had me lower the temperature ( which I had tried numerous times before without a resolution) and said to call back in 24 hrs. When I protested that I had tried it already and know it won't work, she said she'd give me the numbers of services as my warranty was over.

I am filling a complaint with the FTC, Consumer Protection agency and the Better business bureau.
This refrigerator cost over $2000 and should last longer than 21 months! The consumer should not have to do the technical work or deal with rude "agents". My food is wasted and I'm supposed to pay for repairs and wait. This is a RIP OFF! I've got a household full of LG products! No more money from me! I will never purchase LG products again.

20

2013 I purchased a refrigerator, gas range and dishwasher from Lowe's in Graysville as we were remodeling our kitchen. We took out the extended warranty on all appliances. This expired 12/18. The refrigerator had to be replaced twice due to factory errors. I came home in February and the power had been off and the oven door was locked as if it were self-cleaning. I had never used the self-cleaning oven as I rarely used the stove. The door was locked, called your service dept and was told to disconnect the power, I did this even to the main breaker. I was told that my warranty had expired and I had not been notified. My husband passed away so I am trying to make some sense as to what is going on. I was given numbers to local service people in my area, only to find out the next day when I called them that they could no longer service LG appliances because they could not get the necessary parts. I finally found an individual serviceman who told me up front he would check it out, but he had difficulty getting parts for repairs. He came in and was able to get into the oven by disconnecting the self-cleaning part of the stove and because I told him that was fine, I had no intentions of ever using the self-cleaning mode. I just wanted to be able to get in the oven and get my skillets out. The minute he plugged the stove back up, the door locked and there was no way to open it. I have searched high and low over the months to try and resolve the issue. I finally had a second-hand dealer to come to my house, remove the stove, take it to his shop and using his equipment open the door to get out my skillets which belonged to my late Mother. He tried to get the parts for the stove and was told there were no parts available. At this point, I went to Lowe's and had to purchase a new range [Frigidaire) which cost me right at $1000.00 with delivery, installation and service contract. I am very disappointed with your company and your customer service as I feel right now, you don't have any concerns for your customers certainly no hope of having repeat customers. I feel that you should know in talking with other people they have the same issues with your appliances and returned them to go with another brand. I would certainly appreciate hearing from you as I feel that I am due something for the months I was w/o a range and the time I spent trying to find someone to help me plus the expense of bringing different service people in here to try and resolve the issue. I look forward to hearing from you. It is hard enough trying to survive as a widow and having no one to advise you without being taking advantage of by big companies such as yours. Awaiting your reply Thank you for your time.

20

We have been without a refrigerator since April 28 when our LG no longer was cooling our food. It was making very loud grinding noises . We unplugged it for 10 minutes and reconnected it. It still was not cooling and it was still making the loud grinding noise. The next day we went through LG and they contracted with A&E appliance service. The first technician replaced the condenser and it still was not cooling. He then replaced the compressor and felt that everything was fine and it was cooling. The next day it was still not cooling. The same technician returned and added Freon. It worked from Tuesday till Monday of the next week. On Sunday it would not make ice and on Monday the temperature was 50 degrees. We had to throw out food once again. The technician returned and used gauges to check the Freon in all area of the unit. He felt that the Yodel Loop had a leak in it. He replaced the Freon again in all areas. Three days later the LG refrigerator was not cooling. A&E sent another technician who came in and checked the Freon levels again and added high pressure and low pressure and also determined the same thing, the refrigerator was non repairable because you could not get to the leak. When this repairman made the call in to A&E he was told that LG required pictures showing the gauges at different times when first looking at the unit, before adding Freon, after adding Freon 2 hrs or so later etc. This was done again(Thursday May 30th) by the original technician following exact procedures required by LG. A&E declared it unrepairable and said that LG would be in touch with us in 72 hours to determine how we will be replacing the LG refrigerator.
As we had not heard from LG within the 72 hour time period, we called LG on June 4th to ask for a status update. LG informed us that A&E has not reported the refrigerator as unrepairable. This is very hard to believe! But Jessica in LG's "Executive Service Dept". stated that she has made an "executive decision" that doesn't require anything from A&E Repair Service for LG to transfer our problem over to their "Alternative Resolution Department. They required that we furnish to LG a copy of our purchase receipt from AJMadison. We are in the process of trying to find that receipt. We have lived with a refrigerator that has worked only sporadically since April 28, 2019. We have thrown away large amounts of food! The only word that I can think of that adequately describes LG's product quality and commitment to customer service is HORRIBLE! As much as I loved my LG refrigerator I will NOT purchase another product from LG because you don't stand behind your product. You obviously know that you have a problem but you put you don't accept this you put it back on the consumer.

20

April 9, 2019 called for service. Refrigerator making noise and not cooling correctly. April 11 technician arrived talked with LG technician on the phone ordered parts approximately April 23 came back out and installed parts. Call back next day to tell him still was not cooling they returned April 25. They called and went through process with LG technician on the phone and ordered another part. Returned approximately May 2 where is part right part number was ordered wrong part was there. They had to re-order a part. Approximately the 20th part received still the wrong part. Today is May 30 they are again ordering the part. I really would like the refrigerator just being able to return for reimbursement at Lowe’s where I would purchase a Nother different type of refrigerator. Just refrigerator was bought new from Lowe’s Christmas 2018. How long do I have to go without an refrigerator. I can understand occasionally having a poor product. But I have been shuffled in around so much and LG I rate the customer service coming from this company the poorest I have ever had in my life. I am 65 years old and I have Owned my own farm,my own tavern business and I have done many jobs on the side you out my life . By far this is theWorst company for customer service I have ever dealt with.

20

Our 2 year old refrigerator went out a week ago and have been unable to get a competent repair person to fix it. The first technician said we had an infestation which was actually dust and dog kibble. The second technician never showed up! I have spent hours on hold. Tried to speak to a supervisor and again hours on hold.

20

ridiculously bad customer service. Three broken ice makers, no one answers phone. Missed appointments, Hung up the phone on my wife.

20

I bought a dryer , my clothes got damaged, when contacted Lg they sent a technician who fixed the problem and replaced the part . Now I’m asking for reimbursement and they ask me for receipts. If I had known I was buying a faulty dryer I would have saved my damaged items and receipts. I would never buy anything else from Lg and I would never recommend anyone to purchase anything, unless you decide to keep receipts and items . LG IS A RIPOFF. Very disappointing.

20

split air conditioner one ton not giving cooling

20

Purchased on 4/30/16. Freezer stopped keeping food frozen. Serviced. Within a short period of time, the refrigerator stopped working completely. We had the compressor changed. Still did not keep food in the freezer hard. Got tired of calling service and just got rid of the refrigerator. Sorry I ever bought and LG>

20

BEEN WITHOUT REFRIGERATOR FOR 10 DAYS WAITING AND WAITING FOR PART (COMPRESSOR) TO BE SHIPPED TO CHIPS REFRIGERATION AND APPLIANCE REPAIR 33674 XENON DR NW PRINCETON MN
55371 PHONE 763389-5216 WHEN IS THAT PART GOING TO ARRIVE????? 10 DAYS WITH FOOD IN COOLERS AND GETTING ICE TO KEEP IT COOL---I THINK THATS A LITTLE LONG DONT YOU -LOOK UP THE RECORDS-I KNOW YOU HAVE ALL ON COMPUTER WANT EXPLANATION NOW
ANGELINE ANDERSON
204 25TH LANE S.E.
CAMBRIDGE MN 55008
I DONT EVEN THINK I WILL GET AN ANSWER ALL YOU CARE ABOUT IS MONEY AND IN YOUR POCKET
THE LITTLE GUY DOESNT HAVE A CHANCE NOW DAYS

20

I purchased all new appliances from LG,gas stove ,double oven.Major gas leaks even had the utilities up twice,the bottom oven was 100% carbon monoxide,broiler didn't work,the burners didn't light a full flame!the knobs are dangerous,just brush against them and the burners would light,If you have the repairman come 4times you can get them on the lemon law which means they have to give you a new appliance,oh and everything you put in the top oven would burn on the bottom.So I received a new stove,electric,no double oven.The heat temp is a little off,too hot.After a year I went to clean the oven,what a joke that was.You have to put water on the bottom of the stove!spray the sides with water and press the easy clean button.The water got to 110 degrees,that's not going to steam yor oven clean,water was Luke warm.LG says that's normal,it didn't clean nothing,so then I had to get all that oven out of my oven.LG appliances are junk,Don't buy,you will throw away money.

20

2300 dollar refrigerator 2years old suppose to be covered under warranty lip service no action

20

LG SENT OUT TO MY HOUSE TO LOOK AT A DAMAGED 10000BTU WINDOW UNIT , THAT WAS DAMAGED BY A&E SERVICES BACK ON 2/12/2019 WHEN THE TECH WAS SENT TO DO WARRANTY WORK AND DROPPED THE AC UNIT. I HAVE BEEN GEETING THE RUN AROUND FOR OVER 2 MONTHS!
I NEED TO TALK TO SOMEONE THAT CAME HELP ME AND NOT PAST ME OFF TO THE NEXT GUY.

THANK YOU,
RANDY BEKEN

20

I am writing today to ask assistance in resolving issues we are having with 2 of the 4 LG appliances we purchased in February 2018 as part of a kitchen remodeling, To date, our dealer, Hoersch Appliance of Appleton Wisconsin, has been unable to resolve the issue and now is no longer communicating with us.

Issue 1 involves our LRG3193BD gas range which has been converted to propane. Since being delivered in late May of 2018, it has exhibited incomplete flame and a "whooshing" sound on ignition about 75% of the time. If the flame is turned all the way down and back up, the issue usually resolves itself. This is present on all burners but is most noticeable on the power burner on the left front. All propane gas regulators have been checked, our propane supply is from a reputable source, and our other propane appliances run clean and even. Steve Hoersch from Hoersch Appliance cannot resolve the issue, has contacted LG engineering, has stated we must have a "gas problem" (with no idea what the problem may be), and recently suggested we "live with it". We spent the extra money for LG appliances because of your reputation, and should not need to "live with it".

Issue 2 involves our LDP6797BD dishwasher. Since new it would short cycle. In addition, it frequently had a great deal of condensation accumulate on the top of the control panel to the point at which water ran down the front of the unit and dripped on the floor. Hoersch recently replaced the control board which apparently was recalled. Since that time the situation has improved, but it has not totally resolved. We continue to monitor the situation with the dishwasher.

We are disappointed with the issues and with the dealer response. We avoided "big box" stores and spent the extra money to get good appliances from a solid supplier. We need your help in resolving the issues or we would like to have the units replaced. We are very satisfied with both our LFCS25426D refrigerator and LSHD3089BD range hood.

Thank you for your time. We look forward to hearing from you.
Tom and Mary Brunner

20

I have called to get my LG refrigerator repaired for the last 2 week on RNN190409004664 as well as RNN190404078525, I have had A&E Factory service tech in my house 4 times now replaced several parts and it is still not working this morning 4/11 on their 4th visit was told they called LG to get the fridge replaced and lG told them to order mor parts and continue to try and repair it and the part will not be here for another 6 days . Which now puts me at 3 weeks no fridge this is not acceptable. So I called LG customer service again to find out when my fridge will be replaced spoek to a supervisor Name Gel was told he would put in the request to replace but no guarantee and it would take the review people 5 days before I hear back once again putting me into 3 weeks no fridge. and once again Not Acceptable . I am frustrated beyond belief that a company that I bought all its products from is by far the worst in customer service I have ever had to deal with .I have wasted money eating out because I can't buy groceries to put in the fridge, several hours on the phone. had a service tech in my house for 10 hrs now over 4 trips. I want to know what LG is going to do now because this is way beyond ridiculous . I am willing to talk to who ever all the way up to the CEO to get satisfaction now .

20

I am once again disappointed with LG. This is my second LG appliance that has failed. No More. My 4 year old electric range has quit working. No heat at all. When I purchased this range I paid $700.00; they want to charge me $800. to repair. I made ten calls to their service department starting on March 4th to see if LG would stand behind what they sell and help me with the repair costs. They never returned any of my calls. I called again today and was informed they couldn't help me. WHY didn't they contact me earlier. This is so discouraging. LG customer service is at the least marginal. LG standing behind what they sell is one of the worst. I purchased this product at Lowes and when I was looking for a repair tech, I was told no one in the area would touch LG appliances. WOW that is something Lowes should inform their customers when purchasing LG products. I hope this review will persuade anyone thinking about an LG appliance to run don't walk. If you do purchase please make sure there are service techs in our area that will work on LG.

20

I purchased a LG stove from J.C. Pennys back in February. The stove that was delivered was defective in the the seal around the oven door wasn't completely connected and the bottom drawer wouldn't close, one end stuck out further than the other side. The next two stoves that were delivered had the same problem and one was dented on the top. A replacement stove was scheduled to be delivered on 3/23, but was a no show after the delivery company, GE, notified us it was to be delivered between 12-4. It turns out they never had the stove, LG sent one which didn't arrive at GE until 3/25. No one bothered to notify us, GE claims LG cancelled the delivery for 3/23. Another replacement stove was scheduled to be delivered on 3/30, GE's automated message said it would be delivered between 8 AM and 8 AM-??? After contacting GE in the morning we were told delivery would be between 9:00 and 1:00. Called at 9:50 and were told we would get a call back as soon as they contacted their crew. Called again at 11:10 and was told the crew was at stop number 5 and we were stop number 7, and it would be closer to 1:00 for delivery. Called at 1:03 for update, was told they couldn't contact their crew and would call back. Called again at 2:03 and was told they tried to deliver at 11:08, but there was no answer, A HUGE LIE. I was home all day, plus we have a camera at our front door and NO ONE ever came!! Nor did anyone call! TOTALLY unethical company!! The previous crews also badmouthed LG products saying they all came that with the same defect, which is untrue, because I checked the floor model at Home Depot! For the countless wasted hours of my time I expect to be compensated generously! I am paying for a stove that hasn't been delivered yet, in addition to all the stress that has accompanied this situation. If the next stove comes damaged or defective, LG can take the stove back, I will purchase another brand and I will file litigation against all parties! (209) 253-6566.

20

purchased 3door 31 cubic foot refrridgerator 3yrs ago and the unit does not get cold compressor runs but makes gurgling sound ,paid 3500. for unit and only got 3yrs of use-your help would be welcomed

20

I bought a wall ac last march. it only worked 4 months. the repair person car e declared it dead. said to call company. I did 2 times last fall. I have yet to get my refund.904 406 4265.

20

LG door in door refrigerator& freezer just three yrs old with extended warranty compressor went out 11 days ago LG tec came out unplugged the unit plugged it back in said that would reset computer stated he would be back the following day to check out unit.
He never came back I Called the 1-800 number and have talked to four service Representatives each stated they would get in touch with there factory service representative and. get back to me. We have heard nothing from any one from factory representatives to there service tec. We remodeled our kitchen and used LG appliances and now we hope that nothing else will breakdown

20

I give lg one star....
I have had multiple problems with all of there products and never will buy another lg product again......not good quality stuff at all.

20

We have had a repairman out three times now for an ice maker problem. The refrigerator is only two months old, too. The ice maker was replaced once - - didn't work either. They replaced the "board" this morning and the ice make is still not dumping ice. What do I have to do to get this lemon fixed - - OR REPLACED!

20

purchased a Kenmore refrigerator in 2016 .Have temp problem at 44degrees told lg made this fridgeHad 2 repair techs . told this year lg had issues. No warranty and have a 3rd visit this Monday???? Have other fridges for 15 years and no problems. Feel very frustrated and helpless!!! should not have problems that are costing me a lot of money and still not fixed. It is only 2 years old.Thanks Ed

20

It is now some time since I purchased an LG Cord Zero A9 Master Stick from Good Guys at Moore Park. I was told that I was eligible for a bonus product Bonus Total Care Kit. I applied on line and was told that i had been approved but at this date nothing has arrived nor has the company contacted me.
I will wait for your call.
Graham Kerr

20

We bought an entire kitchen full of LG appliances last year at a black Friday sale. While we have not been very impressed by any of the appliances, uneven cooking in the oven and an ice dispenser that clogs on the fridge every 2 days, the real problem has been the dishwasher!
We have only had a working dishwasher a total of 30 days this last year. LG is now scheduled us for our 6th service call, refusing to replace or refund the unit. Now since their 1 year warranty is approaching they even threatened on the phone to make us pay for needed repairs.!!
The company they have sent out for repairs has kept the dishwasher at their shop for over a month "diognosing" the problem.
We just want a dishwasher that works!!!!
Please refung or replace our dishwasher!!!

20

We bought a LG french door refrigerator model #LMXS30746S /01, at a cost of $3200 +/-. Had problems with door alignment since installed, tried numerous times to resolve per owners manual to no avail. Contacted LG, a repair order was filed and waited for LG or repair personnel to schedule a repair date. No one tried to contact me. Made several more phone calls to resolve, still no one contacted me. So I lived with the issue. One year later, the doors have worsten, I believe the whole refrigerator main frame structure is defective. Made recent phone calls and emails to customer service about the whole incident, pluntly their response was 'SORRY, WE ARE UNABLE TO HELP YOU, YOU NEED TO TALK TO THE RETAIL STORE IT WAS PURCHASED FROM...', this is really passing the buck (or in my case BUCKS $$$$$$...lol). In my opinion, do not by any LG products, their customer service is a 3 ring circus.

I for one will never buy another LG product.

20

I purchased your refrigerator in Dec..from Home Depot, I have had problems with it where the water stops coming out,. I have had a technician out who told me to call him directly, I did that and he never returned my call Travis Henry. Today I contacted your repair service they told me 3 days before some one could come out. I have a 85 yr old mother and I am also in my late 60s this is not acceptable. I will never recommend your product after only 2 months problems already.

20

We purchased this refrigerator on Feb. 19, 2017. It was delivered and installed by Sears on March 22, 2017. We now have this refrigerator less than 2 years and on Feb 1, 2019, the compressor died. Sears sent a repairman to fix this and his first impression was that this was an LG refrigerator and that the compressor was known to be defective. Sears determined that the part that failed would be replaced but that I would have to pay for the service call. He ordered a compressor , a condenser coil and a filter dryer. Once this arrives I should call Sears to set a service appointment. A week went by waiting for this part so that he could replace it. After replacing it he said it would take 24 hours to start working. After 24 hours it still wasn't working and I had to call Sears. They had to now order a refrigerant valve and a run capacitor and when these arrive I should call for a service appointment. We received these parts on Feb 14, 2019, but they can not make the appointment before Feb 18, 2019. That makes it almost 3 weeks without a refrigerator. This all assumes that the parts ordered are the ones that are needed and that this repair man knows how to install them.
I feel that you are partially responsible for Sears selling a defective refrigerator without notifying the consumer.

100

I own an LG refrigerator/freezer that is under warranty. Your repair service in my area (860-644-4777) has informed me that after 2 attempts to fix my appliance they cannot fix it. The problem has been going on since before Thanksgiving. The repair service told me to ask LG for a refund so that I could purchase a new refrigerator. My phone number is 781-727-9888. I am most disappointed with all aspects of LG repair service given the size of your company.

20

I AM PURCHASE IN LG 180 L DIRECT COOL REFRIGERATOR ON SATHYA AGANCIES NAGARCOIL BRANCH AT KANYAKUMARI DIST ON 2017 OCT ,ALREADY 3 TIMES CALL REGISTER IN SERVICE ,TECHNICIAN VISIT AND GAS REFILLING ,AT A TIME AM FEEL IN LOW COOLING BUT TECHNICIAN SPEAK THIS IS NORMAL COOLING ,AM REPORT DEALER IN MANY TIMES BUT NOT RESPHONSE IN DEALER
CURRENTLY THE FRIDGE NO COOLING ,FRIDGE PURCHASE IN 16 MONTHS ONLY 3 TIMES GAS CHARGING ,THIS INVERTOR MODEL FRIDGE GAS CHARGING ON EVERY 5 MONTHS ????? PLS SOLVE THE ISSUE OR REPLACEMENT ON NEW UNIT

MY ADDRESS
K.LENIN
MAIN ROAD ,ILLATHER ST
ERACHAKULAM (PO)
KANYAKUMARI DIST
TAMIL NADU
9487186582
8056743382

20

It is for the 2nd time that the "Pulsater" Washing wheel inside the drum is loose.
We have contacted Makro Wonderboom for the first time on 23/1/2019 at 09h45. Ref no 27851
Person spoken to was Bonelo.
Various other people afterwards.
To date, the washing machine is out of order.
Please assist as a matter of urgency.
I do not think this is how LG normally handle their customers.

Extended warranty Policy no 16/ 116259

20

I have a 3 year old gas range that when the oven is operating makes the control knobs so hot they melt. Has a very strong smell of burning plastic. This is a design flaw. PLEASE replace my damaged knobs and tell me how to prevent this again.
LRG30618D/00
Thank you

20

I purchased a LG side by side refrigerator in March, 2015. There were issues from the beginning - a loud noise coming from the refrigerator. We had service technicians out several times and finally this problem was solved. Therefore I purchased an extended warranty through LG Premium Care as I wasn't comfortable that there would not be additional issues with this refrigerator.

On November 17, 2018 the freezer was not cold - the ice cream was soft. I called for service under the protection plan on Monday, November 19 (Thanksgiving week) and was told a technician wouldn't be able to come until Tuesday, November 27, 2018. A technician came and determined that the compressor was bad, and he would submit an order for a replacement. In the meantime, we had to order and pay for a rental refrigerator. I was on the phone numerous times with representatives from LG Premium Care requesting when the replacement compressor would be installed. It wasn't until Friday, December 21 that the part was available for installation. Since we were going out of town, we rescheduled the installation for Monday, January 7, 2019, and finally on January 8, the refrigerator was repaired.

In light of this, I would NEVER purchase another LG appliance. A well manufactured refrigerator should never have a compressor failure.

20

I purchased a new refrigerator, range, microwave oven and dishwasher about 2 years ago in the black stainless and ALL have the coating peeling off. This can not be the norm for your appliances. I've been a fan of your products for many years and this will be my last purchase if this can't be resolved. The refrigerator started first and I was willing to live with it but then all the others started the same peeling. Now I have a newly remodeled kitchen with crappy looking new appliances. That's not good advertisement for your products.

20

My LG range was bought in July, 2018, LRG3061ST, easy clean oven. I noticed spots in the oven after cooking and thought something spilled. I tried to clean it per the LG instructions using the easy clean feature, to no avail. The more I used the oven, the more spots appeared (white flat) that would not come up in spite of anything I used to clean it with (saving harsh chemicals), I checked regularly after each use to assure that the spots did not generate from anything I was I called for service and received a visit from one of your technicians. He said that it was not something that he could fix, as it was seen in LG products. He suggested I use the oven cleaner products, even though it might take some of the coating applied at the time of manufacture. I hesitate to do this, as it might destroy whatever finish is on the oven and my "Easy Clean" might never work!

20

Lg 3 door black stainless refrigerators. About 2 years old and the finish is coming off in 2places. Over last 4 months have talked to customer service 3 times. Always say they will cover and send repairs service. Nothing every happens. This is a definite defect. Not sure what to do but would not buy again.

20

Purchased our LG washer 12/30/2015. Continues to give us an IE code. Called appliance company today and they came out and gave the good news we needed a new control panel and suspension rods replaced to the tune of over 500.00. Washer is less than 3 years old. NEVER will I buy another LG appliance.

20

I have had a refrigerator on order since August with Best Buy and your people keep screwing around with their PO’s @ you accept them then cancel them then when their product team tries to get a response from your people the inquiry in neglected.
The refrigerator I ordered is replacing the same model that failed after 3 years of operation. I realize this is a special order because it is white but I can’t imagine that I’m the only person in this world that does not want stainless.
You claim your products are superior however, I’m afraid to continue to purchase LG products dur to your unresponsiveness to your vendors and total lack of respect to your customers.

Ruthine Van Overbeke
Maplewood, Minnesota

20

called 0000 number November 23, refrigerator quite working. Said would send a repair person Monday, RNN181123001955 Person showed up but wasn't a sealed system repairman so had to call in again. During this time found my paperwork and discovered I had a warrenty (501843-00) and had to call a different number to get repair. 1 hr 7 minutes on hold talked to a person. No communication from last repair number. Now November 29th before it can be repaired. 22 people here on the 23, 8 stayed until the 26th, no refrigerator, 400 pounds spoiled food, another 100 today, buying ice for cooler, and thinking your service warranty is of absolute no value to me. I propose you buy me a different refrigerator of my choosing, NOT Lg today. I am so angry it is unreal to my I have been treated this way, and your company phone number A doesn't talk to B. Was offered reimbursement for food, but that was phone number 0000, not the warranty dept., nor was the warranty dept even wanting to know what has transpired nor other w/o's.
Bottom line, no refrigerator for 7 days at least, 2 hrs 12 minutes on hold or listening to crap music. Put yourself in my shoes, what is your anger level? Dare you to call me at 615-390-7215

20

Have a double oven trying to get fixed since AUg 2018. Not only did their service rep Crossroads Appliance fail also did customer service at LG. They all are horrible . Now I have no way to cook my Thanksgiving meal for my family. What a piss poor excuse for service!!!!!!!!!

20

Refrigerator stopped working after 3 years. ( authorized tech ) supposedly!, shows up at 8:30 p.m. and says " freon leaked out or the compressor is bad" either way he cant fix it tonight. Sealed system ?? freon leak ? after researching this, I find hundreds of complaints abow doeout this fridge
Tech cant give an estimate to fix but at least $ 500 labor and the parts need to come from LG direct. this could take weeks to get a compressor. What parts if you dont know whats wrong?
complete moron as a repair person. So he solved nothing. how do you go without a fridge for weeks??

20

I am very disappointed in both my wall Microwave which quit on me a little past the 2 year purchase date. And now my oven has stopped working after three years.
I was told by the repairman that a new control pad and labor would be more than the microwave itself. So it sits until I can get someone to remove it from the wall. So cooking is a challenge right now. Why can't things be made to last anymore. I know longer am a fan of LG anything. That's really all I want to say.

20

I purchased L.G Appliances September 2017 beginning July 2018 the Microwave broke down, that's when my nightmare with your warranty department placed in the Phillipines began.I spoke with numerous customer service clerks on numerous occations, no manager ever available to speak with of course, I was given 2 RNN 180712092650 and 180719051647 and 2 Case CNN1807286335705, finally technicians came out to fix microwave the 27th of July just to break down again the same day
L.G life is good logo until you have to utilize the warranty Inga turner, very irritated customer

20

Bought an LG refrigerator on Nov 2018. Called in March with a cooling issue. Got over-the-phone trouble shooting instructions. Called again in June with same issue. Same response. Finally got an LG approved technician to physically look at the refrigerator. Air Force refrigeration. He said to get a refrigerator thermometer at Walmart because "numbers don't lie." And he told me to get a back-up refrigerator and to "read the reviews." He told LG nothing was wrong with the refrigerator! I called LG numerous, subsequent times on this same issue with no results. They tell me it's at the executive level now and they are still looking for a technician in my area. This was from July 19. I now have spoiled food and two children live in the house. I have filled a complaint with the FTC and the attorney general.

20

I bought a brand new fridge from Conns appliance 4 months ago. The freezer went out and so did the fridge part. Called Conns and they said they would send a repairman out on Tuesday, this happened on Friday. They told me I could call LG also because I have a warranty with LG. I called LG and they said they could come out on Monday. Lg came out on Monday. Repairman said he had never seen a fridge go bad like this one. He took the compressor out and threw it in my trashcan. He called his people and took video of it. Never told us he was ordering parts or anything. Said he would be back the next day. He never called never showed up....nothing. LG customer service never called to let me know anything. I called LG that afternoon to see if it was going to be fixed. They set up ANOTHER time for Thursday from 8-5. Meantime I have NO fridge. No one ever called or showed up on Thursday either. Been a week now and no one is doing anything about it. I called LG back on Thursday and told me after waiting for them to figure out what was going on...Then they told me they had to order parts which wouldn't be in til Monday or Tuesday. The repairman here said IF he had to order parts he could have them overnighted. The customer service guy knew nothing about parts being overnighted. So I was lied to by someone . Today it is Friday July 6 and still no fridge fixed. Been a week now. I am paying over 2000.00 dollars for this fridge.
Conns is now wanting their monthly payment for the fridge. I told them I am not paying for something that isn't working and I cant use. I ask them if they could at least credit my payment for the time I have been without a fridge. They told me no...that they would turn me into the credit bureau. I cant believe this is how good paying customers get treated. I also I have a food loss from the fridge quitting. No one seems to want to do anything about any of this.

20

This is about my attempt to try to get small part for my refrigerator. On June 18 promised by rep LG will send 2 small springs for water dispenser. On July 5, after wondering where the 2 small springs are, found out after wasting my time and speaking to 2 reps (on hold for much of the time) and sending an email that they are not sending springs. The only way I can get part is to call for expensive home repair. Totally frustrating company!!! My daughter, an engineer, tells me I can easily get springs elsewhere on internet. Remind me never to buy LG again. Customer service is unprofessional and uncaring.

20

Purchased LG soundbar in May 2017. Sound fluctuated to point where volume had to be adjusted continually. Contacted LG as device was registered. Following a series of calls and emails, the sound bar was sent for repair on two occasions. With the device still not working, in September 2017, 3 customer service personnel on 3 separate occasions, promised me a supervisor would call me back. I'm still waiting.

40

I purchased a LG French door, bottom freezer refrigerator in August of 2014. The refrigerator has a ten year warranty on the linear compressor, The refrigerator stopped cooling and the freezer thawed everything in it and everything had to be disposed of. A repair tech tried to repair the problem, but was unable to succeed since he diagnosed the problem to be the compressor, which is still under warranty. The problem I am having with LG is getting authorization for the service center to complete the warranty repair. For the last 3 weeks I have been given the run-around, and the service center has been given the run-around. We (the service center and myself) have made numerous calls to LG repair solutions (800) 243-0000 and are being told excuses such as the Service Center wasn't answering their phone.

When in fact, they kept calling the fax number. I had them correct the number they were calling, and the Service Center also called them and informed them which number to call in order to get the repair authorized and the warranty work completed. After 3 weeks of back and forth, telling me it was going to be taken care of, it still has not been taken care of. They are not standing by their 10 year warranty on this two year refrigerator. My last contact with LG was today (Sept. 27, 2016). I was told that Attwoods Appliance (928) 757-1410 would receive the authorization by the end of today, and they did not receive anything.

20

My expensive LG refrigerator with two ice makers looks absolutely terrible. The LG warranty expired by a few months when the plastic that covers the "control panel" started peeling off. I was told the LG warranty only covered mechanical failure and this was cosmetic. I'm sadly disappointed with my LG refrig. and will not recommend LG to any friend. Sadly....I can't believe I will have to live with the exterior of this refrigerator in this condition. Just wonder how many other customer have had this problem?

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