Contact Maytag Corporate

My husband and I bought the Maytag Bravos washer about 3 years ago and it has been a constant trouble to keep it running. The hub, beneath the wash plate that allows the washer to spin, is plastic and continuously breaks. I know several people that have had the same issue. I called maytag customer service today after the FIFTH time of my washer breaking and they told me that they have a part for it but it would take 7 to 10 business days!!! Are you kidding me???? Then I asked for the number to the corporate office and was told that they DONT have one!!! This corporation is a joke, and I will never buy another thing with the name Maytag on it! If you say that you have great products, then put out great products!!!! Very poor customer service and will not recommend to anyone!!!!

We purchased a Maytag Centennial top load washer back in November 2016. Within the first 6 months after purchase we had one of Maytag's warranty technicians come out twice. The complaint was the machine was making a lot of unnecessary noise and it was not filling up as it should to wash the clothes properly. The technician, which was the same one on both visits, stated there was nothing wrong with the machine. Here we are not even 2 1/2 years later with the same issues in addition to some new ones. Lousy product and lousy service. We will never buy anything Maytag again. I wish we could give them a zero but unfortunately I cannot remove the above 1 star.

I purchased $ 6,415 of kitchen-aid appliances from the Maytag store 3800 Tittabawassee Rd. Saginaw, Mi. After a month of waiting I called Maytag and asked for an update. The salesperson Holly originally stated she would contact me, but did not. I was advised that three of the appliances were in however the 30" double oven was not. I was informed the range was to be in on Monday March 18 and she would call me for a delivery date. I did not receive a call and again had to call Maytag. I was advised delivery would be Tuesday March 19 between 9 - 11 am. I was told I had to pay $46.00 for delivery into the house with no set up. The appliances did arrive however the range was dented / damaged. Delivery persons wanted to set it, but my builder asked them to leave the damaged range so I would be able to cook, and bring a new one later. This was denied. I never received a call from store management, so on Tues. Mar. 19 I called the store and spoke to George. I asked for a manager and George said some people call him manager. I expressed my disappointment rather vocally. George said he did not know what he was going to do. George called me back and offered a ten percent discount. My original purchase price was $1,974 with ten percent off $1,776 I can buy the oven anywhere for that price. I decided a new oven would be ordered however it would be another three weeks for it to come in. Very disappointing to say the least. It should also be known that when I originally purchased the appliances, I was told that Maytag delivers and a $69.00 delivery fee was added to my bill. Also I had to pay an additional $46.00 fee to have delivery persons deliver the appliances and just set them in my house. I can say without question that if I had known this information prior to shopping Maytag would have not been a consideration for purchase.

We bought a washer and dryer from Lowes. The washer has too much vibration and falls off the ledge creating a dangerous situation of flooding the house. We called in service and Twin City Appliance came to repair it. They did not find anything wrong, and recommended placing a fatique mat under the machine to absorb the vibration and eliminate the washer walking off the ledge.
The repair charges from the Twin City Appliance were denied by Maytag, and we ended up paying for it.
We will like this reimbursed.
The washer with the fatique mat still walks off the ledge and is not working properly. We have used it for may 10 lots since bought new.
We are ready to throw it out and NEVER tough Maytag again.
I hope you will answer this with a professional resolution.
Thank you
Nirmal Jain, PE

A new MAYTAG Washer bought on 6/17/18 from Home Depot will not wash properly without wadding clothes into a big ball and stopping the Washer. Talked to Home Depot for a service rep. to come and look at machine. None available or they were not able to tell us, if and when someone will look at it. Not getting any help from HD or MAYTAG for help fixing our machine? How do you spend big money and not get any replies? HELP

I bought one pair of Maytag washer and dryer at Portland,Oregon Fry’s company Woodbury,Oregon.since I have using these pair of washer and dryer. It seem ok,I bought them at 2013.but unfortunately the washer machine’s life is very short. Last summer the washer suddenly couldn’t finish,the machine stop at the spin area,and not draining at all so I had to ask the repair washer company to fix it .the company name Knapp appliance,they told me the machine’s modal was broken need to change, but couple days later the washer still have problem, so they come again. Totally they charge me $226.00 for the part and labor. But the machine still not fix? Because if I put a little bit clothes then the machine won’t drain again still stop at spin area? On 10/13/18 I had to ask other appliance company to fix it.This time they charge me total $184.99 for labor and changing hot valve. But still couldn’t take care of the problem the same man came again he told me he reset the machine and told everything look good but hedon’t Know why the machine still have problem not draining at all? BecauseI have been spend $410.99 for this Maytag washer but still not be fixed? I feel very frustrate,I am a low income family so I have to ask my daughter to borrow me money to buy anew one . Because the machine not spin and not drain ,I always need to use my both hand to dry all the clothes before put in the dryer,it also make me spent more money on the electric bill. l don’t know for this complain, what can you help me ? thank you very much.

I have a Maytag Neptune Drying Center which my wife loves and does not wish to replace. The bottom unit has ceased heating. Your Matag help line is a waste of my and your time. The young lady had absolutely no knowledge or suggestions as to where to find qualified help in getting it repaired. Her observation was that the unit was too old and the technicians only knew how to fix the newer models. I could have told her that without sitting on a waiting list for 17 minutes.

You produced a great product, but fail to support it. I would rate your company with a fat zero, but one is the lowest I can assign.

Purchased Maytag Refrigerator in April of 2017. Did not operate correctly from the beginning. All food kept in the back froze and everytime I open the freezer ice falls out and my floor gets all wet. Continued to get worst until I finally called service in September. Service came out and ordered a large rubber band for the freezer compartment. After it was installed still did the same thing. If you look under neath the freezer door it is all bent. Came from the factory like that I believe. So now Maytag ordered me a whole new freezer door. I called them last week because I have been waiting over 6 weeks now. They told me now to wait until 11/21/2017. I called them today and told them that it did not arrive and now I will be referred to the product review board and they will contact me in 24-48 hours. I do not want the door replaced. I want a whole new refrigerator because I am not confident that putting a new door on will completely solve the problem since the whole frame seems to be bent. The two doors are not even on the top. That is why I believe it is all bent from the factory. I will now have to have Thanksgiving at the local restaurant. I now have 8 phone calls invested in the customer service department with no resolve. Thank you Maytag for this wonderful Thanksgiving memory. HELP!
Debra Alexander
97 Millard Street
Fall River, MA 02720
508-674-8011

We purchased a 2015 Newmar Dutch Star 44' Motorcoach. The coach was brand new. Started traveling full time on May 1st 2015. Our ice maker went out in August 2017. Couldn't find a repair man until we got to Tx. Thought we had it fixed on October 14th. but the repair man has to come back out. The model # is MF12269VEM59, Serial # K44007759. Very disappointed that the ice maker only lasted 29 months. Cost us $425.00 to repair it with a new ice maker and water valve. Still isn't working

We had it installed by Home Depot and everything was peachy. Fast forward to about the beginning of November. The microwave started to show signs of problems. The light inside wouldn't come on. The microwave wouldn't let you hit the start button to begin warming food. Sometimes it worked fine, other times not so much. I ended up contacting Home Depot who said that we had to deal directly with Maytag for the first year. I went online and scheduled an appointment.

Two days later the contractor for the Plainfield, Illinois area dispatched a repair service (Diamond repair) and the guy diagnosed the issue. He claimed that it was from the door being closed too hard. He said he knew exactly what the problem was and that he had to order the parts. I said fine and he ordered them. That brings us to today.

We had to move our schedules around to make sure that someone was home for the repair. My wife gave him access to the microwave and he made the necessary repairs. He went to test it and it didn't work. It is my understanding that he replaced a total of three parts. When he discovered that the problem wasn't fixed he told my wife that he now has to order a new motherboard and before he does that he has to come back out at a later time to do another diagnostic. Then after he orders the part he has to schedule another time to replace the part and hope that this fixes it.

To me (the consumer) this seems like overkill for an item that could have easily been swapped out with another of the same for probably a lot less cost to you. I imagine that for every service call and part they order you are footing the bill. To boot, they are extending this out for me, the consumer, another month. He told us not to use the microwave and unplugged it. Mr. Fettig, I have three young boys. We use our microwave.

I don't have another month or possibly longer for this place to play cat and mouse games. I need this replaced either with the same model or another ASAP. Please get back to me at your earliest convenience with a solution.

I bought my machine in May 2015. The first week I was dismayed at the racket it made when on the spin cycle. I called for a repair man and he went through the motions and said it was fine. He told me to use the cycles for more water. So I did. It still made a racket. They came again. This repair man called Maytag and said how dissatisfied I was. They would do nothing as the machine was working "normally".

The spin cycle sounds like there is literally a wrench in the works. I have had four washing machines in my long lifetime, this one is just horrible. I have holes in my clothes and they are so twisted it is annoying to do a wash. I had a complaint from a neighbor in my soundproofed condo. Today I bought a brand new machine not a Maytag. I am out $800 as I cannot sell such a lemon to anyone else. Maytag service is a joke.

I purchased a dryer model #MGDC300BW 11/24/14, I have used it maybe twenty times and already it dose not spin. I had very high expectation for the Maytag brand, I am very disappointed. What is the phone number to file a refund request and get my money back?

Unbelievable (or perhaps just really disappointing) stonewalling by Maytag. My third contact to Maytag corporate about a new Bravos washing machine that does not clean clothes. I provided full details in my complaint, including the prior suggestions that were followed and the end results. Absolutely no satisfaction.

We just picked up our oven, ready to install it and your installation instructions tell us we must have a "foam strip",part W10489273. Why wasn't it included with the oven? We called and the part is being shipped within 7 days. Your representative REFUSED to ship it overnight and she CLAIMED their was no supervisor to speak to! Now I have no oven to use for 7 days. How can I use my kitchen with this mess. Your complaint department phone number is the same phone number of the parts order department. I would like an explanation of that.

As far a rating my machine I would not work. It is the worst machine ever! I am so MAD. I got a May tag bravos xl May tag it the worst machine I have ever had. I got at Lowe's when I got the washer home i was going to wash clothes. I put them in the washer turned it on and the BIG tank only held maybe the tank got 2 gallon of water in it. then it started to wash. But the problem was there was no water in the machine. I called Lowe's they say it is the new machines. Water control well the government or May tag dose not pay my water bill. I had them come and get machine thinking they were crazy by saying that, and had them send me another one. The second machine is doing the same thing.

I really though getting an American Made Machine would be great. My husband and I have a business and I do understand that jobs and work is going else where so I was going to get a May tag. This machine is not worth the money I payed for it I wish it was out of my house! I can was shirts 5 or 6 dress shirts, the machine will not get any water, the shirts will come out of the washer with spots on them where they didn't even get water. YES i am very angry right now I was going to was some tablecloths and once again no water.

I was given a Maytag dishwasher as a gift a few years back . Both racks have rusted the I call customer service to see. I they can send me two new ones. I was told that this model mdb6600aws has been discontinued. She than proceeds to tell me where I can get a new dishwasher REALLY! I looked on line for racks and Maytag wants for the upper rack 129.59 and 169.69 for the lower rack. The dishwasher is working fine. I am a disabled person on a budget why would I even conceive to pay that price when that's the price of a new one. I'm VERY DISAPPOINTED with Maytag not standing by there product. I have read all the complaints on how bad the company deals with complaints. I know my complaint will fall on deaf ears and I hope I'm wrong But, I'm not going to hold my breath.

Shut the door of my Maytag oven (installed 2008) and the glass front came crashing down in millions of pieces. This should not have happened. When contacting a Maytag customer service center was told, no recalls, so I had to pay to pay for another glass fron, plus installation. Approx. $236. This is unacceptable, the glass front should have never fallen off. Had installer put new glass on yesterday, and this is not sitting well with me. What can Maytag corporate office do about this situation?

I have a high end may tag fridge. It is in trouble and in reading the posts on this fridge, it is a common problem that Maytag is aware of. I called your service dept, Monday morning, and they set up a appointment for Tuesday morn between 8 and 12. I agreed to it. I got a call from the appliance repair in Belleville, and they advised me they would be by Wendsday morning. Thats not what Maytag arranged. Secondly, they said the problem is a switch, and they would order one, and fix when comes in. I advised them that the problem is the control board.

They said they would send a repairman instead and diagnos the problem for $100.57. He came (complete waste of time and my money). He dickered around just to put in his 15min to charge me.He said his office would contact me with estimate. That was a day and half ago. Not heard.Terrible service, and Maytag should cover cost. I have no fridge lost food, and keeping what I can in my garage to keep cool. The control board has been a complete failure on these fridges. Look at all the complaints. I was in the process to buy a Maytag washer and Dryer at Home Depot, but changed my mind. So much for your Maytag repairman having nothing to do.

Terrible service with no satisfaction. Should be ashamed!

I have a 3 year old Maytag Centennial washing machine which stopped draining water. Repair person (not from Maytag) said it was the "main bearings". It was not worth fixing. I called Maytag customer service who said it was out of warranty. I can't find a phone number for a complaint department. All I can find is the customer service line. Which doesn't have a complaint department. I just looking to speak with someone at Maytag who can tell me why my 3 year old washing machine, which was not cheap, needs to be replaced at my expense.

Our 18 month old dishwasher stopped working after 4 months of trouble in March of 2015. After contacting Maytag's repair service a repairman was sent out. He informed us he would be back in a couple of weeks as he didn't have the correct parts. He returned after a two week wait to inform us he would have to order new parts. That was in April 2015. It is now the middle of June 2015 and we haven't heard a word. Our dishwasher has been down over 4 months which I feel is totally unacceptable. We were informed 10 weeks ago that our parts were backordered.

We bought a Maytag refrigerator, a stove, a dishwasher, a microwave, a washer and a dryer after our house burned two years ago. we have had problems with the microwave (sparking in the corner), the refrigerator (water supply line and drawers), and the dishwasher to date. I am still awaiting the repairman on the dishwasher in hope that it will be taken care of yet this year.

Bought a very nice dishwasher 2 years ago and the control panel has gone all funny. We now have to unplug it to keep it from running randomly. I called Maytag and they told me that I would have to schedule service and they could not do anything. They could not give me a price on a new control board nor do they have an IT team that I could speak with about the panel. Their customer service did not even try to work with me on this problem. I will have to have it fixed unfortunately, but I will never purchase another Maytag. I also have had this problem with a washing machine in the past, so I will honestly say that this is the last time for Maytag in my house.

Purchased a Mod#MVWB850Wl washer less than 4 years ago (replacing a 19 year old Maytag washer) and after it went off balance. It now sounds like a jet engine when in the spin cycle. I have been told by a repairman that he thinks it is the baring attached to the drum, and that the cost of the parts and labour is going to be as much as a new machine. Really?? 4 years old!!! Where is the good old Maytag of yester year?? I also have a 17 year old dishwasher that is not going to be replaced with another Maytag if this is the quality of Maytag today.

About 3-4 years ago I purchased a may tag bravos washer and dryer, within 2 months we had too have the dryer repaired ( something to do with the electrical) it has since worked fine. But, the washer had to be repaired after having it only 8 months, and that cost me 70 dollars and that repair only lasted 90 days. The washer doesn't complete a wash cycle about 80% of the and shows a Ul symbol so I have to pull the drum up and down and put it on rinse and spin cycle to finish the load.

Sometimes that cycle doesn't complete either and I have to put it on drain and spin cycle to complete the load, the cycle only spins on low which causes me to have to dry clothes longer. I see no point in calling to get it repaired since it must be a faulty design and I don't wish to spend money and time repairing something when the repair only lasts 90 days. The only remedy I can think of is for you to replace this wash machine at know cost to me with one of equal value that doesn't have this kind of problem, otherwise I will never buy a maytag product again.

Every appliance I own is maytag. When the range arrived it looked as if it had been hit by a truck. Called maytag they arranged for a repairman to come out and assess the damage. He didn't show up. I then called and complained. We rescheduled. He finally showed up and assessed the damage and said it was repairable. 3 weeks went by and heard nothing. He randomly showed up to "fix" the range with no notice. I work midnight shift so this was extremely inconvenient for me. He then fixes most of it except for the top that also has a dent, but in the process; scratched my wood floors. I will never buy maytag again. What a shame!

Bought a new electric range with hidden burners, does not bake right and impossible to clean. Have tried it many times and I will never buy another maytag product again.

I purchased a Maytag range at Home Depot in Laplace, La. in February. The first time I used the oven there was a condensate stain between the glass on the oven door. I suppose it wasn't sealed properly. I called your customer service And was informed that I would have to pay to take care of this. Needless to say I was furious. I went back to Home Depot & complained. I thought it was insane to have to a brand new range that I had barely used. The Home Depot manager ordered me a new range. It was delivered on March 11 by two guys that did not know what they were doing.

They made all kinds of noises & was banging all over the range. I was uncomfortable and not satisfied with their service. After they left I found a large ding on the front door of which I photographed. I then called & complained to Customer Service. They agreed to send me another range that arrived on Mar 17. It is unbelievable to have 3 (three) ranges delivered to your home in 30 days. To make matters worse, I had to pay for something that was not of the quality that I had purchased. This type of service is not acceptable.

Mother board just quit - 3 years old - disgusting - replaced 16 year cheap Roper that never had maintenance problems but thought I would upgrade before I retired. I use dishwasher about a months. $1000 for 3 years of limited use? How dare you sell such a shoddy product. I have checked power connections. I show connection when I press "Delay" - so power is connected. I will be charged a huge amount for tech to come out - I would rather rip, dump and advise all re Maytag's shoddy products. Kithenaid, now owns. Would never have bought Maytag if I had known who owned the company. Are you serious - 3 years?

My perfectly cold bottom oven on my double oven exploded. No one was touching it. It had not been used since November and it exploded in February. It did not just break it literally exploded. My daughter still has a mark on her face where the glass hit her. It did not just fall in the floor it flew over 8 feet into the dining room. My neighbor was sitting in my dining room and almost had a heart attack. Maytag said they would get back with me but does not seem interested in taking care of the problem.

I have bought and bragged about the Maytag brand for the last 25 years! I have never felt the need to send a complaint letter for anything else I have purchased but, after spending over $1,000 for my washing machine and am very upset with the way my laundry is coming out. After using this machine for the past six months, my clothes are not coming out clean, or smelling clean! I have gone over the instructions many times. I have tried different strategies to get the clothes clean and not smelling bad. The only thing that seems to work with any consistency is washing only a few articles of clothing at a time, and in order to get rid of the smell, I have to use more laundry soap. When I use more laundry soap, residue spots are left on my husband and son's dark work clothes. At that time I have to re-wash the clothes. Everytime I do a load of laundry, I add the extra rinse cycle. Between doing this and having to re-wash loads of laundry, I really doubt that this is saving on water AND electricity, as you claim! Bottom line, this machine has been a major headache and disappointment. My laundry is not clean like it used to be with my old machine and I have to take extra steps to get my laundry somewhat satisfactory.

Maytag washer Centennial model mvwc400xw, purchased 8/13/2011; "start/pause/unlock " button has been malfunctioning for six months. Recently, the machine started making ear screeching noises during washing, rinising and spiinning cycles. The cycle continued even when the lid was up. The machine should not work when the lid is up or open. To stop the cycle, I had to unplug the machine. I think this product was dangerous. Unfortunately, Home Depot only had one year warranty for replacement. We had our old Maytag repaired, but the repairman blew the transmission. We brought this one and we can not afford another costly fiasco. Maytag should be reputable enough to replace this poor quality machine!!! It's lasted less than two years.

We purchaed a side by side Maytag refrigerator (Model #MZD2766GEB blk) that was delivered on April 5, 2000. After it was delivered we found that the icemaker did not work righat and called for repair. The repairman said the icemaker was installed wrong. This was covered under warranty. He had to make another trip back with the proper parts. This was covered under warranty. Then on May 12, 2001, the icemaker was not working again. We called for repair and the icemaker was once again replaced.

After that the repair man had to come back and work on it because it was making a loud noise. On August 24, 2006, once more the icemaker quit working. New parts charge and another service charge. On November 21, 2011 the icemaker quit again, and again money for parts and servvice. Now again as of Oct.16, 2012, the icemaker is not working. We have spent so far, out of pocket $607.95. We are on a fixed income and cannot keep repairing this icemaker to the extent that is needed. Is this a typical problem that others have had with this refrigerator or are we just lucky to have one that breaks down all of the time?

Good day, In April 2011 I bought a Maytag Bravos MCT top load. At the time, the vendor told us that it was the best washing machine quality-price. It was delivered to my house end of June 2011. Since that time, I am having problem with the machine. The problem is that there is always soap on my clothes when I took them out of the washing machine. I use of course HP soap and try different brand, but none of them is giving me good result. I barely put any soap in the machine and it is always the same thing. Soap on the clothes when I take it out of the machine.

I always use the extra rinse cycle but even then I often have to redo a wash of the clothes without any soap. I hate the machine. It is so far the worst buy I did. Washing machine are suppose to help us in our day to day chores but in this case the machine is chore in itself. I cannot rely on the machine and instead of helping me, it creates me more work. I am very disappointed with the machine and I just wanted to let you know. Thank you for taking this into consideration. 

Within 6 months of purchasing a Maytag Refrigerator the auto defrost unit had a malfunction. Six weeks later and 4 service men later our refrigerator is still broken. We have taken 4 - half days off of work and lost out in over 400.00 in wages not to mention the food we lost during the initial breakdown. Maytag has no intention of fixing the issue let alone reimbursing us for loss of wages nor are they willing to replace the refrigerator even though it is covered under warranty. The only thing they offer is to continue to schedule service calls for which they tell you someone will be at your house between 1pm - 5pm and that results in MORE TIME OFF WORK not only loss of wages but now jeopardizing employment all together.

So unhappy, the fact such a well known company can do business this way surprises me more than anything else.

I have already had two calls to fix my oven. Right now, I am very, very angry. Again the oven shut off before my cake was done. I had it in there for 1 hour and 30 minutes. It was raw when I took it out. . I have reached my point of no return. Either they do something with this stove, or I will bring it to court. I am tired of making appointments, having someone come out to fix the stove. It just isn't working. This is the third time tonight that I am baking a cake.

And it is the third time, I am throwing it out. I have had it. I bought the stove at Home Depot. In fact, I was there last week and told the manager I was having problems. But it was just today that I am using the oven, again. It was working fine for Thanksgiving. I don't know what the hell is wrong with it. It is intermittment. Sometimes it is OK and then it flips out again. It had to be tonight when I am obliged to bring a cake to a social function. Please, Please do something.

We purchased a Maytag dishwasher about ayear ago, and duruing this past year we have had the same part go bad , which we had to call Lowe's to send some one out to make the repairs. One time they said they need to order the complete touch pad, which took about three weeks to come in . It's a good thing purchased a extended warranty, but thats not the point if Maytag is selling a defective product they should make good on it, like replace it, or recall it, not just let the consumer deal with their mistakes. They keep telling us that the switch on the doors it what keeps going bad, so how long do I need to purchase extented warranties from as long as we own the diswasher. If that's the case I should just use that warranty money to throw out this defect (Maytag) dishwasher, and buy a better one from another company !!!!!!!!

Model # MDB7749AWB
Serial # F11611614
Type 577-0