Contact Samsung Appliances Corporate

My refrigerator is a 2 door French plus double drawers. Cleaning the glass bottom shelf is difficult. I even broke a small part that holds it in place trying to get the shelf to disengage from the filter holder. I have not her able to clean the produce drawer bottom front because I am unable to unlock the drawer and clean.

Complained about water leaking in the refrigerator and collecting under the crisper drawers. Technician knew the problem was coming from behind the interior aft panel due to a plugged defrost line behind the panel. He was unable to remove the panel because he could not remove the center screw holding it in place. He called his office for directions, and they told him to abandon further attempts to complete the repair. Samsung refused to continue and told me to seek a local technician to finish the repair. Samsung has had many complaints on this same issue and they refuse to stand behind their product. This should have been dealt with years ago with a recall, but now they want customers to spend more money fixing their design faults.

VERY DISAPPOINTED with the Flip 3 phone. The screen has problem in 13 months, and I need to pay $$$ for repair. Ridiculous!!!!!! Samsung, I will tell EVERYONE how crappy your phones are! Paid HKD8298 to use for 13 months only! I will switch to Apple.

I called about a burner that is not sitting flush on my Samsung range and rattles. I was told by the warranty department that I needed to provide a video of the problem. I currently do not have access to a cell phone. I was told that I could not be helped without a video. I was not aware that in order for Samsung to honor their warranty I would need to make a video. I have never had to do this for any other product. I have recently replaced my old Frigidare range and a dishwasher with new Samsung products. When it comes time I will to replace my old Frigidare refrigirator I will not be buying a Samsung unless this issue is resolved without sending a video!

Purchased my first Samsung product
Last Sunday my Samsung 4-door refrigerator arrived, it did not work- the freezer is icing everything and the refrigerator is not holding a cool enough temperature for me to use it- all that works is the alternate drawer. I called for service and had to wait a week but noticed my appointment was canceled I was told they couldn't reach me- I learned they had the wrong number, I was then told no one could come for another week. I talked with the 800 number 4 times and was promised speedy service but when the service scheduler called I was given a different date on 2 occasions. I'm 76, this is the first Samsung product I have owned. In all the years I never had such poor service and lack of follow-up. This has turned into a total nightmare. I had nothing to do with providing the wrong number that was all Samsun''sd doing yet I lost my ist appointment and now have to wait another full week. Samsung made no effort to make it right. I asked if I could get my own repairman so I could use the frig- no they said you would have to pay for it. I asked that I be sent a new one no, they said first it has to be checked by a repair man. I do not need a repairman to tell me this thing is not working. It's not working. I am putting things in freezer containers and using the neighbor's frig. I will never, never use Samsung again nor will I recommend it to anyone- The customer service is by far the worst I have ever experienced. After hours and I mean hours of time on the phone trying to make this right after several promises by the company none of which came true I am in the same spot I was last Sunday with a broken refrigerator. I have had it__ Jacquie Lisicki

Really Frustrated with Samsung delivery. They suppose to delivery my refrigerator on 31-Aug. Then changed to 14-Sep and then 17-Sep. They brought damage refrigerator on 17-Sep and they didn't delivery the damage refrigerator . Then they confirmed rescheduled delivery date on 21-Sep. When I am checking with them now they are saying 4-Oct. Very great service. Keep rocking. Frustrated. I am in new house without refrigerator for past 20 days with baby. Again I need to wait for another 14 days to receive my product. I need to receive my product as soon as possible.

Nobody from sumsung is understanding the issue. Always coming with template answers. They don't have any responsibility to answer. I never seen this kind of bad experience .

Purchased a Samsung washer and dryer from Sears online. Washer was/is defective. Samsung care representatives stated i have 2 options request a replacement or full refund. I hadn't heard back so I called on the third business day. I was told i would receive a refund then during that same call I wouldn't get the refund because Sears was no longer in business. My washer wasn't even one year old. This has and continues to be an inconvenience.
Piss poor customer service. Horrible communication. Would never refer any Samsung Appliances to anyone.

I bought s samsung dishwashher in June that was delivered on June 28, 2022. It sat in my home in the box till adc got an installer to hook it up. However, it didn't get connected till end of July! Leakage light cam on and I've been getting the runaround ever since then. They played the blame game. And all in between with No help yet! All asians lying and saying the same thing! Unfortunately this lie with that lie but nothing done! Guy came today to NO avail! SAMSUNG IS THE WORST SERVICE. APPLIANCES, LIARS, IN THE PLANET! NEVER SO ANYTHING WITH SAMSUNG EVER AGAIN! IN GONBA CALL THE NEWS!!

We purchased our first home in May of 2020. The home didn't come with a refrigerator, so we saved as much as we could & bought this model on sale. Loved the look of it, the size & all of the features, so I was initially pleased with our purchase. Had it for just over a year before the problems started.
The fridge started making loud noises, especially at night & the ice began dispensing slower than usual. Shortly after, we went out of town for a week for a funeral & came back to find water all over our kitchen floor & all our food spoiled. Apparently the fridge stopped cooling & the freezer stopped freezing. Luckily it was still under warranty, so we got it repaired.
Fast forward to a year later & the same issue occurs. But of course now our warranty has expired. I have been on the phone with for a MINIMUM of 30+ mins for over a week with Samsung, who is making this entire ordeal a nightmare!
They initially stated they would have a tech come service the unit, but canceled the repair the day before because "the part needed for the repair is no longer available". For this reason, I was told they would be replacing the unit. I was then asked to provide additional information in order to start this process.
I provided all of the information they requested & was then told the next day that I was not eligible to receive a new unit, due to the unit being out of warranty. Which EVERYONE had been made aware of since the initial phone call.
I was then told that I'd be eligible for a refund MINUS depreciation, but I needed to provide the original receipt, showing how much I paid for the fridge. I submitted the receipt the next day, only to be told that I was not eligible for a refund, once again, due to my unit being out of warranty. Which again, EVERYONE had been made aware of since the initial phone call.
After speaking to several different people, I was then told I needed to contact the warranty department a second time, to confirm that they would not cover the repair. And even doing all of that, they went back to their original speech of "because your warranty expired, there's nothing we can do". I was also told that all of the accommodations I was previously offered were done incorrectly & that NO ONE should have offered me anything, since my unit is out of warranty & was therefore ineligible. However, it is NOT my fault that Samsung provided an expectation of how they would resolve my issue, only to not follow through. So I am now stuck with a fridge that's only 2 years old, that doesn't work & can't even be fixed using our own money, because the parts are not available. I feel sick as I type this & have no idea what we're going to do from here. Save your sanity, your time & your money. And just go with another company with better products & better customer service!

Samsung Refrigerator that I ordered online at Samsung.com was delivered June 8, 2022. In the process of the delivery, the delivery team damaged my property. I have called Samsung 11 times (all calls over 2 hours) and was assured each time that someone from the delivery company would come out to the house and repair the damages (over $1000.00). As of today, no one has contacted me. Samsung and the delivery company XPO have yet to respond (besides saying they will fix it).

I am thinking about filing a claim in court. Just disappointed and frustrated. Not what I expected from Samsung. Will never buy their products again.

My complaint is with your customer service, on the phone as I type, been waiting for almost 2 hours, I ordered a certain refrigerator and the wrong color came up on my invoice. Called many different numbers, no one seems to know how to handle situations. All I wanted was a clear way to correct this isse.

I received a brand new samsung refrigerator that had huge indentations/scratch marks down the front of both doors. I attempted to refuse delivery and instead the installers called samsung. Samsung said they would not replace the unit, but would send out a technician to replace the doors. Two weeks later, samsung calls and says they cancelled the order and would not replace the doors and i needed to call the company i purchased it from. I called that company, who promptly connected me back to Samsung. After 45 minutes, i was told i could either get a $200 visa card, keep the current damaged refrigerator, or they would come pick it up and i could see if the store i bought it from would give me my money back.

Washer pedestal delivered damaged. Nobody signed for the package, fed ex just dropped it off. Once opened, damage noted immediately. Store I brought it from will not assume responsibility and Samsung has not helped me with this issue. They claim I would get a return label, a call and a new pedestal and I’ve yet to get any information. This was purchased on Dec 18, 2021 and here is February 26.

Samsung model - NE63T8111SS
Fire hazard The burner and oven controls are way too sensitive - they will turn on at the slightest touch or bump with no indication they are on. We have burned hands , and almost started several fires. the last straw was an almost kitchen fire when the burner was accidentally turned on and an item was knocked over onto the stove. This flaw has been reported multiple times with the same outcomes (fire). This is extremely dangerous and something needs to be done. I've had this stove for less than 3 weeks and have had too many close calls. There also other issues with this stove/oven. I've gotten little to no help from Samsung and I don't know where to go from here.

My Samsung oven was purchased in 2017 and has gone out 3 times. I want a replacement. obviously there is an issue w/ your gas ranges. 1 yr warranty is a load of crap as well. obviously you do not stand behind your products. I have contacted the news and the class action lawsuit. , feel free to send me a new range. 9169 Westdrum Ct. Indianapolis, IN 46231

I have had nothing, but issues with our Samsung Fridge. We bought it almost 7 years ago and from day one its been nothing but problems. Along with our dishwasher. We have put in so much money to fix it and still the ice maker and the fan are having issues. I have called and called and they just send the same company to fix it. This is the worst fridge ever. I will never buy Samsung and will make sure to let everyone know what terrible service they have and they do nothing to fix the problem.

I spoke with Vanny regarding my shelf in the Samsung fridge . The middle shelf on the right hand side did not fit proper when I purchased it in Dec 2020. Covid times, store did not have another fridge like this one...life went on...last week my son opened the fridge and it went flying across the floor and broke. I called speaking to Vanny and explained. She spoke with the supervisor and it was approved to replace this. She forwarded me a text to provide a pic of where the shelf was to fit, so they would send me the right one and a proof of purchase. I couldn't find my receipt, so we hung up. I found receipt and forwarded via text. I called back and spoke with a gentleman and said that the shelf will be shipped in approximately 2 weeks to watch for the email with tracking information. Friday, October 29th I get a text telling me that it was not covered as it was considered cosmetic. I knew it was an error but called back to make sure. I was told by the person answering that it was not covered. I asked to speak with the supervisor, he said he would have him call me in about 1-2 hours - NO CALL BACK. today is Monday, Nov 1st, I call back and told same story, no coverage considered cosmetic. She, Maria, put me through to customer care and I spoke with Mary Ann. She advised the same, and knowing my frustration continued to frustrate. I asked her to check the calls and listen, she would see what I was told. I asked her to check after she advised I have to speak with her and could not speak to anyone higher,as she was the highest this could be escalated. I was very upset at the poor customer service, the lies I was told, and the lack of support. I have faith you will review and provide me with the service I deserve since I have been a customer of Samsung since I owned cell phones washer and dryer, fridge etc...thanks in advance and I look forward to hearing from you. Melinda Nearing

I bought a new Refrigerator with Touch Screen Family Hub. It has a warranty until next June-22-2022. few days int oit, It has an issue with cooling systems. They tried to fix it 3 times, but not successful. I respectfully requested for a replacement. They not only not honor it, but the management decline to respond to my request via phone or email. My only communication is via Support line or Chat. Now i will have to throw away 2K refrigerator, and in process of looking for a new one, with my own pocket money.

This has been one of the worst experiences of my life. Me and my husband both are from Hattiesburg, MS. We purchased a dryer from a company here called Cowboy Maloney's. We hadn't had the dryer a whole year yet ,so it still had warranty on it. I got up one morning to do some laundry and discovered that the dryer was smoking so we called cowboy Maloney's to see if they could send someone out to make repairs. They instructed us to call call Samsung because they didn't handle the repair part of it Samsung repaired there own appliances. She asked me what was the dryer doing and I told her that I went to dry a load of clothes and it started smoking. She told me to just call Samsung and they would send someone out to see what the problem was ,the name of the company that Samsung uses is called Cone Appliance and they're based out of some part of Florida. My husband called and they set an appointment up for April 12, 2021. They didn't give us a window so we had nothing to go by we were more are less just stuck at home all day and what made it worse was that we had our last covid shots that we had to take for our safety, so we had no other choice but to go ahead and get that done. They were supposed to call before they came out that same day, when they finally did call my husbands phone they lied and said that they had been trying to get in touch with him and couldn't. They also sent me an email which I didn't receive until after 5:00. After then it was just one lie after another one, appointments set up only to be rescheduled lost time at work for both me and my husband. A total disregard for anything truthful, we've been treated so horribly it's embarrassing. You call them they put you on hold and leave you there I guess hoping that you'll hang the phone up. We've been treated so unkindly it's unbelievable I am a teacher and I've been teaching for over 20 years and I've not gotten the abuse from some of the children I;ve taught that I've had to endure with this company. There's a Mr. Alex his ID number is 0525 we have been going through so much turmoil about the dryer my husband told the guy he didn't want the dryer to be fixed just give him a refund. Mr. Alex reassured my husband that he would make sure the refund would be sent. Once again another lie we were sent a link we were supposed to fill it out and send it back in after a few tries we were able to send the information back in but, to no avail they claim they never received anything we can't even get back in touch with the mysterious Mr. Alex 0525. One company blames the other company no one knows anything meanwhile me and my husband are the ones be overlooked, mishandled, treated horribly, and simply neglected we the client, we the paying customer please dear sirs we work hard everyday just like everyone else and we deserve to be treated fairly just like anyone else please rectify this situation so that no one will have to be put through this horrible mess thank you Mr. & Mrs. Smith

Refrigerator bought on July 3 and the freezer door did not work correctly. Allied customer service a total of 10 times with 20 hours on the phone trying to solve problem. Asked for supervisors 3 times to which I was hung up on and did not receive a call back. Promised a new refrigerator but none in stock. Offered refund that would not cover a new refrigerator because I bought it on sale. Lost food due to frost because freezer Door did not close correctly. Finally repaired on Aug 17! No apology from company for lousy service and rude agents. Trying to send in for compensation for food lose but won’t send Because wrong email. A gruel.y excellent customer service company would offer a monetary compensation for all the hours spent trying to get this resolved. I have relayed this story to many, many friends and complained on Facebook! But no communication from your company! What should I expect now?

SAMSUNG NEEDS TO acknowledge design flaws that allow the digital temp display to show normal safe temperatures yet in the refrigerator temperatures are 10-15 degrees F. higher. There are many consumers who have been ripped off and played Russian roulette with food health and safety because the refrigerator coil freezes, the fan stops working and the air temps in the refrigerator rise unknowingly to the consumer. There have been multiple design defects with ice makers in French Door units with freeze up and leaking issues. Calling for everyone on the WWW to let SAMSUNG know that their negligence in this matter will not be tolerated and consumers will get justice, satisfaction and restitution for the full purchase price including removal and destruction and recycling of all the defective SAMSUNG Refrigerators. They have over 9,000 complaints on this issue on BBB and need to step up and make it right.

I’ve purchased Samsung refrigerator,washer ,driers,microwave and TVs always good experience today I was scheduling appointment I ask the lady to please wait so I can get serial number she kept saying just call back and I said no please my daughter is getting it she just hung up please help not fair I also loved all your products but now I feel being pushed away with my problem just trying to make appointment 9512690126 Nancy Reyes 23574 lake valley dr Moreno Valley ca 92557 or 909 9272495 thank you

I had two appointments with your prefered appliance repair in the Salisbury Md area, both times they never showed. when I called they are telling me that i was never scheduled but i have a email confirming the appointment. WHY. You all had no problem taking my money for the warranty, but I haven't been taken care of....

MY complaint is not about a part but about onr of your distributers,J an J international inc. It is a terrible company and should not be representing you. I ordered a part for my refridgerator and they sent me a part that was to go to someone in ga, and i live in ohio.I got that resolved and they sent me out the right part or so i thought .When it arrived it wasnt the right part and they refused to take it back .They said that water filters were not returnablealthough they did not tell me this when i ordered it or i would not have ordered it.Thank you

Samsung refrigerator model no.RT28K308359 was purchased from Sargam Electronics on 14/08/2016. My complaint is that it is less than 03 years and the refrigerator is having technical problems, like no cooling , gas leakage. etc. IT is therefore, requested that as this model is not functional and having technical problems, the refrigerator must be replaced immediately.

We purchased new Samsung appliances 4 years ago. We have problems with microwave, dishwasher,washer, and refrigerator. These are poor quality appliances. I can't believe we had to replace the dishwasher and washer within 4 years. The refrigerator will not cool down. what a piece of trash.

Water at the bottom of the refirigator

Good Afternoon,

I am filing a complaint regarding our Fridge we purchased in 2012. This model # is RF266AEPN
SERAIL #JJ074GBBB01045A. We had had nothing but problems with this fridge from water leaking, to a loud noise, light s burning out, the door not working correctly. When you spend $2000.00 on a fridge I would expect it to last. We have a large family and these purchases are a large expense to a family with 4kids. I am very disappointed in this product. and would not recommend it to anyone. I work in the insurance field and talked to our subrogation area and was advised this should not be happening, sounds like a faulty product. I am requesting for a supervisor to call me, I would like a refund on this fridge and the one I have fixed. Please call me at 920-471-3534 or I will need to file a commissioner complaint.

Please call me to discuss and resolve this matter. You are a well know company and would hope you would take care of your customers

Thank You

Shore Turner

I bought a Samsung convection microwave in 2013. It started giving an e32 just after 2 years. I repaired it with the genuine samsung part de9600837a and it worked but nearly every year I got the e32 error and had to replace the part. The part needs replaced again but samsung in their wisdom discontinue making the parts after 5 years. This is not the only instance of this problem with this model CP1395EST. Others have experienced the same. So its a manufacturing fault.
Samsung are not interested in my problem..

FROM: Susan Waitt
CELL NO.: 646-295-8682
PROVIDER: Boost Mobile
TODAY'S DATE: Feb. 27, 2019
======================

> Samsung E&R Ticket No.:
4149438111
> Samsung tech support rep Shalisse:
left her notes under general ticket no. (for general info dated Feb. 26, 2019):
1139246457

================
Recent Summary:
Upon receiving a supposedly repaired device from Samsung (on Monday, Feb. 25, 2019), following a quoted $593 repair of the exchanged device, still even THIS device replacement did NOT function properly. I was horrified. I spent most of yesterday afternoon on the phone (multiple phone calls) with Samsung in an effort to get to the bottom of the issues.

The device which was repaired and then returned, would NOT charge properly, sometimes not at all, and it still overheated severely when charging or used for long periods of time. The camera would shut down with a message saying that the phone was too hot. Yesterday (2/26/2019), I learned from Shalisse that my replacement phone sent from IS ACTUALLY a Sprint designated phone. My provider is Boost, NOT Sprint. I provided that provider information each time that I placed a call with Samsung about the ongoing problems with the S7. Yesterday, I had placed 2 calls yesterday to Samsung before my call with Shalisse.

The first Samsung tech rep told me
(1) that my submitted phone was a “Sprint” phone and that is why Samsung provided me with a Sprint replacement phone.
(2) he also instructed me to set up the replacement phone using my “Boost Mobile” sim card. He said he would call me in 30 minutes. He never did call back. However, I did attempt to set up the replacement phone with my Boost sim card, but the phone continued to prompt me to contact Sprint to activate.

I called Samsung Tech Support again and spoke with Grace who determined to contact E&R to resolve my concerns “immediately”. I was on hold for 1 hour 30 minutes and then the call was dropped.

So I called again yesterday and Shalisse answered the line @ Samsung tech support for my third call. She proactively and aggressively made every effort to be helpful to address my ongoing concerns & frustrations. After hearing my ongoing & unending frustrations, it was her intention to connect me with her supervisor, Ken. However, after over an hour waiting, the line was dropped and I never went into Ken’s voicemail.

On EACH call to Samsung, I continued explaining that if Samsung could not figure this out and make it right, my intention was to STOP using Samsung products and go back to using Apple products. I don’t need the excessive & unresolved drama of being without my phone and needing to always have on hand a back-up device for when the S-7 is shipped back to Samsung for additional service. Most of my family & friends use Apple cell devices and NONE have had issues like I have experienced with my Samsung device since November 2018.

Before THIS YEAR of cell phone drama, my goal was to switch to T-Mobile and purchase the Galaxy Note 10 when it is released for sale. Until that time, I intended that I would continue to use my Boost phone with Boost Mobile. However, if Samsung cannot make this right, Samsung will have lost THIS customer. My phones did overheat to dramatic levels, not being warm, but being SO hot that I could not touch the phone to my face or hold it in my hand without a case.

Diabetic, Dexcom G6 app
Please note that the Bluetooth app I use on my S7 to follow my blood sugars as a Type 1 diabetic is not functioning on my J3. It is very hazardous for me to NOT have immediate access to that information on my cell phone. Having an intact cell phone has become a critical necessity at this time.

Also, please note that I have posted You Tube videos:
“DO NOT BUY BOOST PRE-OWNED DEVICES”
(two videos) basically updating the status of my unresolved Samsung non-working devices (S7) .
To date, there have been 12K views.

==================================================
BOOST MOBILE ORDER CONFIRMATION (which is sent via email) is attached as requested by Shaleese of Samsung Tech Support:
On Nov. 29, 2017, I’d purchased two Samsung devices from Boost Mobile. Attached is a copy of the Order Confirmation for Boost Mobile for
(1) Boost Samsung Galaxy S-7 device (device referenced in Samsung ticket)
(2) Boost Samsung J3 Emerge

On April 28. 2018, I’d purchased a different
(3) Boost Samsung J3 Emerge

The Galaxy S7 (pre-owned) devices NEVER worked properly at any time.

NOTE:
Boost Mobile has a relationship with Brightstar Device Protection which is an insurance company set up for Boost Mobile to process replacements for pre-owned devices which are received by Boost Mobile customers not functioning properly. The devices return/exchange process is a never ending “Merry Go Round” of back & forth until the customer gives up. I gave up in August. I have approximately over 100 emails starting in Dec. 2017 going through July 31, 2018 which address labels being provided for sending the last device in order to return the device in hand and receive a replacement device. This process NEVER reaches an end and for 7 months (Dec. 26, 2017 through July 31, 2018), it was a revolving door of the never-ending process of returning a device and receiving a replacement.

I finally determined to contact Samsung directly given the S7 device was overheating extremely. Mind you, it was not warm, it was simply too hot to hold in your hand without a case or against the face. I have struggled with getting the phone to charge at all, having to shut everything of in order to keep the phone between 10 and 3 percent charge. I have taken same device and plugged it in in separate AC locations with separate chargers & cables between my home & office locations but was STILL unable to charge it.

Dates of emails with Brightstar Device Protection (qty of more than 100) The first & last emails are attached and all are available to forward if Samsung desires. Also, the Samsung repair statements are also attached:

2017: December 26
2018: July 31
" June 7, 11
" April 4, 5
" March 9
" February 2, 23
" January 2, 12, 15, 17, 19, 22, 26

Before purchasing the S7, I checked with both Boost Mobile sales & tech support to ensure that the pre-owned device was “refurbished”. At the time, by both departments, confirmed that the devices were indeed refurbished which makes it an affordable device as needed in the time.

Both Boost & Brightstar are “shady” at best in their business practices. They have unlocked a designated “Sprint” device and sold it as a Boost Mobile device and I have suffered endlessly with no one either able or willing to get to the bottom of it. THIS IS AN ILLEGAL BUSINESS PRACTICE IN THE UNITED STATES OF AMERICA. Boost Mobile & Brightstar (and now Samsung) simply blow me off and refuse to bring reasonable resolution to the matter. If my above-referenced videos have 12K views, I can always add another video clarifying my recent Samsung experience. No one has been able to make sense of this until Shaleese did so and explained accordingly on yesterday.

In summary, if Samsung wishes to keep my patronage and not lose my business to Apple, as I’ve mentioned prior, I am intending to switch to T-Mobile. In order to bring this unending frustration to resolution, I am willing to accept a T-Mobile device S-7 or better in order to bring this to an end. Otherwise, I will pursue action to resolve this in a reasonable manner to end the frustration. I stand horrified that Samsung has kept my concerns NOT reasonably resolved and acknowledged. If they are not able to get to the bottom of this, Samsung is not sufficiently skilled to hold my business. This has been way too much effort for the customer in my experience. I do not wish to continue being abused.

-- Susan Waitt

I had a Samsung microwave for 9 years which stopped working, after I had it unplugged for 1 month when I was out of town. I called service, they. wanted to know the model nr. (SMH8165W) They send out a technician. He pushed the buttons, looked at his computer and told me there are no parts for the model anymore. Charge appr $80 and with in 5 min he was gone. They should never have send a technician if there are no parts available. They asked for the model nr on the phone. What kind of service is this? I would like you to mail me back the charges. Very unhappy about this service
35 Dorcot ave, Scarborough, On, M1P 3K3.

when you want to make a repair it would be easier if they made the refrigerator that can be taken apart, the flex door does not come apart, unless you rip the white plastic right out, I needed to replace the wiring harness inside the door along with the control temperature brd, it would always stay on wine/42 degrees, the control brd is easy to replace but the wiring harness a joke. I decided to cut the ends off the harness and solder the new end back on. Now it works great. Why do you sell the harness when it takes a smart technician to install, or not sell it without an explanation on how to install. New door $283.00---------harness $29.00

I purchased a package including a cooktop range with the option of choosing between a cast iron griddle and a aluminum. We chose the cast iron griddle but they sent us the aluminum, we called and told them it was the wrong one and they re sent us another griddle but it was the same not the cast iron. We called back on 12-11 and they apologized and gave us the ticket number 4149021458 and stated that this was the correct cast iron griddle and that it would take 5 to 10 business days. When time passed and we did not receive it we made another phone call and was told that they had to special order it since it was not in stock? Ok so we were told another story and then on Jan 2 made a call to see if it was in and then was told that they did not make the cast iron griddle for the cookrange top we ordered. I found this lack of communication and speaking to several different folks at Samsung about the same issue but not ever until now that all our effort and calls were a waste of our time. I also found that they mislead us to believe we were getting this griddle all along and now they say the do not have it. My husband had the product number for the griddle NA36N7755T and then we were told to call JJ products and the charge for the griddle is $186.00. I spke with Monette today about this and to see if Samsung would order it and send it to us since we were promised the cast iron grill, she checked her resources and said that Global Parts products did not have it and they could not order it from JJ products. I am requesting Samsung to purchase it and send it to us for all the inconvenience we went through over the last two months along with not one but four different representatives telling us as well as giving us a ticket number for the product. We would not be requesting this if the information was provided when we purchased the product or if it was not in the manual that comes with the cooktop. I find this as false advertisement as well as poor representation from the folks in the customer service department. On top of all this I was put through the executive office for complaints and while talking to the fellow all of a sudden was disconnected? No phone call back. I am waiting to hear your response and how you can resolve this and feel that you should go forward and send us the cast iron griddle that we were promised. You record the phone calls so you can listen to the conversation on 12-11-18 to confirm what I am saying. Thank you

am a disabled veteran and purchased a home with a Samsung refrigerator in it. I called to find out information as well as obtain a manual. According to the model number this was not a cheap refrigerator. I experienced the rudest customer service agent that I have ever had the miss fortune of dealing with.
I was not given a choice in this refrigerator because if I had, I would not be purchasing a Samsung appliances just based on the customer service or lack there of that I received when I called.
Funny thing is, I called GE on the two appliancess that I have and they were helpful and courteous. Which is something your representative was lacking in abundance! To date, I still do not have any assistance with my appliance and I see online that you are not top of your game in customer service and I can tell why. As a veteran, I am disgusted by what I experienced. Unfortunately the website does not allow me to give you a negative ( - ) rating. Is there anyone at that company that actually cares?

Have NOT received my promotional gift card that I was supposed to receive in August. Trying to get help for 4 months. Nobody seems to care or want to help. 4 months I have been told to be patient. I am considering filing a police report or looking for legal help if someone does not do something. At my wits end with Samsung. Ted Clifton 303-921-9680

Lousy service.

Hi we just had our Samsung refrigerator freezer repaired and replaced the part with same issue as everyone else is complaining about. The problem is the part is backordered because so many people are having the same issue also the replacement part is as faulty as the one in the refrigerator and will not last. One more note do not buy an LG these are both manufactured in the same Korea factory using the same faulty parts. We purchased a sears home service plan it cost us a lot of money a month (Lowes referred them to us when we first started to have these issues) cracking plastic inside fan ice maker freezer and refrigerators now sears is going out of business, no more selling appliances to purchase from them. Samsung needs to be held accountable and fix this once and for all this is the second replacement part for the same issue is a years time.

Purchased a Samsung french door refrigerator ($2,300) in late 2016. From the beginning the ice maker would become encased in ice and stop working. Had to chip away at the ice for it to start working again. This process was necessary every 6-8 weeks. Apparently this is a very common problem with this model. Contacted Samsung and was told service would cost me as it was out of warranty. Now the ice maker and stopped working altogether. Very poorly engineered for a very expensive product to have customer service denied.
Model RF23HCEDBWW

Your customer service individual i spoke with this morning is terrible. First of. I"m in the United States. I expect when I call to speak with someone that speaks fluent English. When I would ask a question he would always reply with: Im so glad you answered that question. I couldn't understand half of what he was saying. All he could do over and over again was try to put the blame on me or my wife by suggesting we didn't know how to use or it was installed wrong. I had already explained to him that it was installed by professionals, the hoses were hooked up correctly and we were using the correct detergent. He kept going over and over that. Not once did he ever entertain the possibility that something was wrong with the machine.
It was always my fault. basically he was saying your a dumbass and don't know how to read your manual or use your machine correctly.

The last thing he said was your out of warranty and wanted to sell me an extended warranty. I told hime previously that it has been this way since we got it. He was absolutely no help at all. I believe the problem is the design with no agitator. It will not get clothes clean at all and has caused us to have to buy new clothes repeatedly because it wont clean them.

Bought my Samsung clothes dryer and laye 2015 only used it two years now had a repair man out three times to fix it already. Never had this problem with any of my other dryers I've owned will not recommend this product to anybody good thing I took out a home warranty on it already spent too much money getting it fixed it's a shame.

We purchased a Samsung Washer in 8/16. Soon after it had a recall which we had fixed. We continued to have problems going off balance and finally stopped spinning in 6/18. I called Samsung and was told I could get a refund. No other information about keeping the machine was given to me. If I provided my receipt, they would refund that amount. We called Lowes credit card and they sent the receipt in about 2 weeks, which we faxed to Samsung. In the meantime, we went to Lowes and bought a new washer. After many calls we were told that they need the old machine to give us a refund. Finally, they said in an email that we asked for a store replacement. The problem is that Lowes would not be embursed for the machine because they didn't have the old one. The other thing is that we never requested a store replacement. The refund is just under $450.00.

All I want is my REFUND. This process isn't giving me a favorable feeling about Samsung Customer Service.

I never had any problems with Samsung product until now. I have the phone, the security locks for my house and the tablet. I brought Samsung flex washer and drier March 19, 2018. Home Depot finally delivered it on March 29, 2018. I was so happy to try my new washer and drier. I started to wash the clothes and ILC code light on the machine during the spin cycle. The tech came out to service my wash machine and he told me please don't use a lot of laundry soap. So I followed his instruction and the code pop up again. Now I'm upset because now I can't wash my clothes after spending over $1,000 for this machine that is not working. I have Samsung customer service telling me, they will not refund my money because they want to take it apart and try to fix it. Home Depot telling me they not going to refund my money because Samsung have condemn the machine unrepairable. I just want my money back so I can get a wash machine that works. A new wash machine have to be repair less than two weeks of purchase is not a good machine especially for the amount of money that was spend. Sorry but this crazy, I'm not satisfied with this product and I want my money back. I feel like Samsung is forcing me to use their product even though I'm not happy with it.

We bought, stove, micro, dishwasher and fridge approx 4 yrs ago from Home Depot, Lexington, KY.
my complaint is minor. May I suggest that when you apply your name to an appliance (like my stove) that you use a better adhesive or another way. While cleaning the top portion and stainless steel, letters came off. It looks like it's much older than it is now! I can not replace letters, some are bent.

Charlene DeRossett

We purchased and remodeled our 5th home in Florida. First time using Samsung and purchased front loading washer and steam dryer, slide in range and convection oven, top of the line dishwasher, counter top microwave, and Showcase french door refrigerator.

Less than 3 years and all are garbage.

The dishwasher leaked the first time it was turned on. The seal was bad and after insisting they replaced the dishwasher.
The dryer sounds like it is going to explode when using the refresh- de-wrinkle cycles
The washer now will not unlock when the wash cycle is finished unless we turn it off and back on
The microwave started smoking and quit working just this morning
Now- holding our breath to see when the fridge quits

WILL NEVER EVER BUY ANY SAMSUNG PRODUCT AGAIN AND WILL TELL EVERYONE WE KNOW NOT TO BUY SAMSUNG

Bought a Samsung microwave (model ME18H704SFS/AA) 11/1/15. In Summer of 2016 the unit failed twice... totally shut down, but came back by itself after about an hour. The third time this happened I contacted Customer Support. It took numerous calls before C. S. agreed to have a technician look at the m/c. It took 2 weeks to get him here, evaluate the problem, order the parts and then make a major repair. Several days later the m/c died a fourth time. After four failures and one repair, we asked that Samsung honor their warranty, and replace the microwave.

They have sent several e-mails expressing sympathy for my plight, but no offers of correcting the problem other than another repair. We relied on the Samsung reputation for a serviceable microwave, but all we have since last October is a $406 paperweight. Also, the Customer Support team simply has ignored my subsequent e-mails. Evidently they must have figured that if they ignored me long enough, I would eventually go away.

I started contacting Samsung a year ago. I finally got a call back about 6 months ago, then from that point on I got the runaround. No answers no help' I purchased a Samsung Washer from Lowes in Tampa Fla. It started rusting about a year ago. The complete top of washer rusted, the body is rusted. I am speaking of the actual white body! When I finally did get a response after numerous calls and emails, and was promised they would take care of me. I sent photos of all the rust on 3 or four different occasions. I spoke with a woman by the name of Omega J. She assured me after she had looked at the photos that Samsung would either give me a new washer or a refund.

She sent an Electronic Company Specialist Inc out to look at unit. When he removed the top of washer he saw that the unit was rusted inside and beginning to rust down the body. He said it could not be fixed. I contacted Omega J back on three occasions, talked to at least 6 or 7 different reps. from Samsung on different times and never got any satisfaction. Then this past week on Oct. the 12th. They sent the same guy back out to replace the top and just cover the rust underneath.

I am so very disappointed that they took the cheapest route to do anything for me, leaving me still with a washer that is rusted underneath the top. I f something is not done about this I am going to tell everyone and probably call my local news stations and tell them about this. It is just not right! I am just sick over the treatment I have gotten from Samsung.

We bought a new Samsung side by side refrigerator/ freezer. I've maker in door. We have had problems from the beginning. After several calls telling me to do different thing to it that didn't help. The debt repair people and the finale put in a new part. It made ice but never enough to fill the container. At best 25 or so I've cubes.

We put up with it.then I finally called 08-01-2016 they again had me do different things to try and to call back if there was a problem. 08-11-2016 called again then same thing was said to me.

This time the man said it easy under warranty. The could send some one but I would have to pay for it.it never worked right in the first place. We paid a lot of money(for us).we bought it in 08/2015. I am tired of paying a high price for something and it didn't work right. I have read reviews and it seems other people are having many problems with the fridge.

I was without a refrigerator for the month of July the process and customer service was terrible. At first Samsung tried to repair and it did not work. Their was never any urgency from Samsung to get the issue resolved. A month later they agree to provide a new refrigerator. During this process I have acquired 4 different ticket numbers which is basically useless because each time I follow up your company never seems to know what is going on. Every time I am told that I will be contacted with a resolution I am not. I have to be the one to follow up diligently in order to get your company to do what it is supposed to.

I have missed tome off work, loss money due to having to eat out , loss groceries due to the defective refrigerator sold to me and the inadequacy of your customer service department and your company. I spent over$1000 dollars for a refrigerator that quit working after 7 months. This occurred during summertime when school is out. I had to purchase food for my kids to eat daily. This is an expense I incurred due to the fact that your refrigerator did not work.

Your company has refused to reimburse me for eating expenses that would not have been incurred had your product been a working product. To add insult to injury you have agreed to reimburse me for my spoiled groceries which should have occurred within 4 to 5 business days and 10 days later this still has not been done. I am a single mother who does not and cannot afford to lose money behind a company who clearly does not care about the consumer. You pride yourselves in your name but your name has left a bitter taste in my mouth. You have the worst customer service in the world.

I will never buy another Samsung product and will make sure that everyone I encounter will be advised not to buy Samsung either. This experience has left me with nothing but ticket numbers 4136660015, 5114763624, 4137159210, and 5114763624. In a time where companies are very customer service focused your company has failed at the most simple principle which is to provide quality customer service. I can't wait until the last and final ticket of this ordeal is resolved so that I will never have to deal with your company again.

Andrew Lugo from NJ has failed to ensure that the refunds that were sent to me at an old and wrong address were re-issued in a timely manner. The refund checks were for a Samsung washer that we purchased from Conn's that exploded and damaged the dryer and the laundry room. It took over 1 year for Samsung to not only finally respond to our complaint, but then to come and pick up the damaged washer and dryer. And when they did pick it up the driver flooded our laundry room and hallway causing more damage.

Then Andrew informed me that the insurance would cover all the damage and the remaining amount of my claim, but when the insurance guy finally contacted me he told me they wouldn't cover everything else listed in my claim. About a month ago was the last time Andrew spoke to me and he assured me they were re-issuing the refund checks and he would FedEx them to me, but now he won't take my calls, return my calls or communicate with me in any way. I have met with an attorney today because I don't know what else to do and I have sent Andrew and the insurance guy one last email informing them that I will file a lawsuit on 7/11/16 if I do not receive the refund checks Samsung claims to have sent me back in April and I will file complaints with the BBB and the Attorney General's office, as well has multiple other consumer sites. Here is one email Andrew sent it:

I just wanted to update you on the status. Both refunds (washer and dryer) have been submitted – the transaction numbers for the washer refund is 4135011944 and the dryer is 4135014187. The refunds cover the following numbered items on the list you provided: 1, 2, 3, 4 & 5. It also includes reimbursement for items 7, 8, 9, 10, 11 & 12. The remaining items have been reported to our insurance carrier and I have made note that there will be additional damages.

The total amount of the two refunds is $1,959.18. You will be receiving an email with directions in how you would like to receive the refund (direct deposit or check). When you can please fill out the attached form and send back to me (don’t worry about the sticker decal as we already picked up the units). If you have any questions please do not hesitate to contact me; our insurance carrier will be in touch with you within the next day. Thank you. Regards, Andrew Lugo, CSD - Risk Management, Samsung Electronics America. 105 Challenger Road, Ridgefield Park, NJ 07660.