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Based on 14 Complaints
Contact LightInTheBox Corporate
Toll free phone number:Experienced poor service? File a complaint here!
LightInTheBox Contact Information
Report complaints to corporate and get satisfactionLightInTheBox headquarters address
Mailing address needed.
Company website
1-800 phone number
Toll-free number pending.
Support email address
customer.service@lightinthebox.comBetter Business Bureau rating
A+
Customer service hours
24 hours a day
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Top LightInTheBox Complaints
Browse more than 14 reviews submitted so far
Never did receive order # 2006042337739083 for 2455 River Road Berwick, La 70342
I think your a scam and I will have you investigated by the Better Business Bureau !!!
I returned an item by mail because the company sent me the wrong item, with all the necessary paperwork enclosed and on the outside of the box as instructed. I requested a refund! I got no refund! Now, the company wants a tracking on postal mail. It seems like they do not want to refund my $116.00 and giving me the run around! I WILL NEVER ORDER ANYTHING FROM THIS COMPANY EVER AGAIN! CUSTOMER SERVICE IS TERRIBLE!!!
I received my order ,it was very nice, except one shoe is a 9.5and the other is a 10.5. I have been trying to get this resolve d with no luck. can you help?
I have been trying to get a hold of someone to talk to about my order and I can't find a number to call. so please send me a number or help me somehow. Thank you , Marian
They stold my cridet card please help me IAM going to press charges
MY ORDER # 29970779 - I JUST GOT MY ORDER AFTER ALMOST A MONTH. SHOES ARE HORRIBLE AND SOOO CHEAPLOOKING. I COULD HAVE THEM FOR A $1.00 AT A GARASE SALE. I WANT MY MONEY BACK ASAP!!!!! NO EXCUSES NO QUESTIONS. NO DELAYS! I WANT TO RETURN YOUR GARBAGE NOW AND HAVE MY MONEY BACK! THAT'S IT!
I ordered two sink faucets # 04910525 which arrived this morning. No drains for the faucets were included, contrary to item description and specifications. I spent my entire morning trying to convey this information to your "so to speak" customer service to no avail. If this transaction had been dealt with adequately, I would have ordered a more expensive set of faucets, but I am terribly discouraged by this terrible experience!
I bought a cell phone + LED lights for $ 128.16 from LITB on 5th March 2018. It was advertised on the site 24 hrs processing and 7=8 days for delivery.
It took 8 days to process and ship on 13th March 2018 to ship as per LITB.
Both were lies and fraudulent activities. DHL told me on Lightinthebox made shipping info but never shipped items but kept the money.
Today is 29th March no parcel delivered.
Arvind J Madhani drmadhani@gmail.com 1 2249279817
I received my order for three pairs of dance shoes and was charged £23 by DHL. I will think before shopping with Light again.
If you order with this company, especially a big order you may not received anything because they use Intelcom to cover themselves. I have had a few bad experiences with LightInTheBox so far.
I ordered from lightinthebox items worth 237 euro. Over 75 euro is supposed to be free delivery, but I received a message from DHL to pay 95.74 euro for delivery. Now what I want is my money back, this is robbery and will make complaints over complaints everywhere. Do not believe this scam.
I need to complain about LightInTheBox. I did not receive my order and can not find anywhere how to make contact with them. Has anyone been able to find a phone number or email address for the customer service department?
Light in the box company is a joke! I went to the website to try to contact customer service, and the only page was a website with steps detailing a login form to sign-in and complain. Well, what if I want to call their hotline, what if I want to email them? No corporate info listed and that leads me to believe they have something to hide.
I purchased an item paid for with my paypal account at LightInTheBox.com. The invoice order is 15387063 and my ticket number is 11196300. I even have my purchase number 1511051915387063. Ordered on November 8. My last response from them stated I was all taken care of. This was after I was told they were having trouble with their supplier filling my order. Now they are saying I have been taken care of. Have I been cheated? I tried to erase the satisfaction star at the top to give them 0 stars. The LightInTheBox.com customer service I have received is terrible!
I need to complain about LightInTheBox. I did not receive my order and can not find anywhere how to make contact with them. Has anyone been able to find a phone number or email address for the customer service department?
Never did receive order # 2006042337739083 for 2455 River Road Berwick, La 70342
I think your a scam and I will have you investigated by the Better Business Bureau !!!
I returned an item by mail because the company sent me the wrong item, with all the necessary paperwork enclosed and on the outside of the box as instructed. I requested a refund! I got no refund! Now, the company wants a tracking on postal mail. It seems like they do not want to refund my $116.00 and giving me the run around! I WILL NEVER ORDER ANYTHING FROM THIS COMPANY EVER AGAIN! CUSTOMER SERVICE IS TERRIBLE!!!
I received my order ,it was very nice, except one shoe is a 9.5and the other is a 10.5. I have been trying to get this resolve d with no luck. can you help?
I have been trying to get a hold of someone to talk to about my order and I can't find a number to call. so please send me a number or help me somehow. Thank you , Marian
They stold my cridet card please help me IAM going to press charges
MY ORDER # 29970779 - I JUST GOT MY ORDER AFTER ALMOST A MONTH. SHOES ARE HORRIBLE AND SOOO CHEAPLOOKING. I COULD HAVE THEM FOR A $1.00 AT A GARASE SALE. I WANT MY MONEY BACK ASAP!!!!! NO EXCUSES NO QUESTIONS. NO DELAYS! I WANT TO RETURN YOUR GARBAGE NOW AND HAVE MY MONEY BACK! THAT'S IT!
I ordered two sink faucets # 04910525 which arrived this morning. No drains for the faucets were included, contrary to item description and specifications. I spent my entire morning trying to convey this information to your "so to speak" customer service to no avail. If this transaction had been dealt with adequately, I would have ordered a more expensive set of faucets, but I am terribly discouraged by this terrible experience!
I bought a cell phone + LED lights for $ 128.16 from LITB on 5th March 2018. It was advertised on the site 24 hrs processing and 7=8 days for delivery.
It took 8 days to process and ship on 13th March 2018 to ship as per LITB.
Both were lies and fraudulent activities. DHL told me on Lightinthebox made shipping info but never shipped items but kept the money.
Today is 29th March no parcel delivered.
Arvind J Madhani drmadhani@gmail.com 1 2249279817
I received my order for three pairs of dance shoes and was charged £23 by DHL. I will think before shopping with Light again.
If you order with this company, especially a big order you may not received anything because they use Intelcom to cover themselves. I have had a few bad experiences with LightInTheBox so far.
I ordered from lightinthebox items worth 237 euro. Over 75 euro is supposed to be free delivery, but I received a message from DHL to pay 95.74 euro for delivery. Now what I want is my money back, this is robbery and will make complaints over complaints everywhere. Do not believe this scam.
I purchased an item paid for with my paypal account at LightInTheBox.com. The invoice order is 15387063 and my ticket number is 11196300. I even have my purchase number 1511051915387063. Ordered on November 8. My last response from them stated I was all taken care of. This was after I was told they were having trouble with their supplier filling my order. Now they are saying I have been taken care of. Have I been cheated? I tried to erase the satisfaction star at the top to give them 0 stars. The LightInTheBox.com customer service I have received is terrible!
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