Contact Meineke Corporate

Phil printed up my transmission needs for my review. I returned and gave him my specific requests.
I requested they remove, fabricate & install transmission cooler pipe-both A/T. Absolutely nothing else.
I had stockpiled transmission fluid in my vehicle because of the leak (6 qts).
I advised him to us my transmission fluid if needed. When I returned home after paying my bill I see they put their fluid in charginge $53.94. I request a refund for this amount as he agreed to my request. I can provide them with mine. Thanks. Jon

Took my 2015 Ram Crew Cab to Key Ln Meineke on 6/28/19 for NC inspection. Counter person asked if my front windows were tinted. I responded only factory tint applied by manufacturer. When inspection was completed I was informed of a plus 10.00 charge for tinted wdos. I informed the Manager of the store I have owned the truck since new and have never paid a wdo tint charge. He replied I should take it up with NC DMV, that he is required to test tinted wdos by the DMV. As I left I searched DMV wdo tint charge on the NC DMV website where it plainly states the wdo tint inspection is for after market tinting only.
Now I doubt a mainline auto service shop doing inspections every day doesn't know the DMV requirement, so this is just plain and simply a scam. Which is what I'm calling it on every rating site I can find including the BBB, and I will citing Meineke brand only, not the individual site. $10.00 bought you a hell of a lot of press.

Hello,

Stopped by your Augusta, Me location on Thursday, June 6th for a routine oil change. Your manager,Ron blatantly misled and lied, stating my break pads were rubbing metal and my front and rear brake pads needed to be replaced.

Since this is not the first time he he’s provided false information, I was reluctant to move forward with an $800.00 repair before getting a second opinion.

On Monday, June 17th I made an appointment with a local dealer to perform a multi point inspection. Result: All brakes are at 5 MM in accordance with Maine state law.

The coast to perform the inspection was $56.27 and I expect to be reimbursed for being misled. I’m appalled that you support immoral and illegal business practices and plan to post this experience on all social media platforms if I am not reimbursed for the brake inspection.

If you require additional information, please contact me.

Thank you

Kenneth Day
199 Beacon Street #3F
Boston,Ma 02116
(617) 877-7094

I brought my X6 bmw in to meineke for oil change 5-31-2019 and ended up with a broken grill and wrong grade oil 5-40 instead of 5-30... already having engine problems that they made worse

Took my truck in for some exhaust work. Went on a Saturday morning around 8am. Was told they would get it done by 3 pm. Was also told a few hours before it could be inspected for a qoute. Never heard from them after about 3 and half hours. Called them was told still haven't had a chance to look at it. Now this was around 1 or 2 pm. Finally received a call around the close of business and was quoted 300 dollars. They kept my truck all holiday weekend ( Memorial Day ) picked up my truck on Tuesday after work. And oh boy. What a freaking mess. I supplied all the materials. Pipe , muffler , hangers , etc... Very very dissatisfied with the outcome. None of my instructions were followed. Requested a piece of stainless steel pipe from y pipe to the muffler. Not done. And to top it off. That pipe is crooked. Too close to drive shaft. Problem number one. Problem number two. Is. Crappy azz. Welds. Was pulling of piece of welding wire from just about every weld. Problem number three is that the tail pipes are off. Not centered off of trailer hitch. Problem number four is the invoice. Very vague. No price listed on it. No taxes charge. And very little information about me and or the vehicle. Just wondering what kind of warranty I really have. I will attach some photos. Please contact me in this matter. As again I am. Very very dissatisfied with the workmanship and lack of customer service from this location. Which is located in philadelphia pa. On Frankford Ave. Would like a full refund. Or a better recommended location. To fix all these issues. I am a carpenter by trade. And I think that if given the tools and equipment that I could have done twice as nice a job. Pride in your work is a big thing with me. As well ad customer service. Will be waiting to here from you. I have more pictures if needed.

Went in with coupon from Corporate Office for 1/2 off Air Conditioner Recharge. I presented it to Caleb at the Franklin NC Center # 2042, he advised that they did not honor the coupon, but that they would take $40 off the advertised price of $139 for 2 pounds of Freon . He advised that Corporate just sent out discounts and did not consult them about it. That Most Meineke Car Centers just raised the price to cover the charges. Then he came back and told me that they would honor the coupon. An hour later when the person working on my vehicle came back in Caleb told him .8 oz was used.
When I was called up to pay I was charged for 1.50 (a car and a half) then they gave me the 1/2 off, just about what they told me that it would be. I asked Caleb about it and he said that they had to use 15.8 oz of Freon and had to charge me extra. I could not convince him that there was 16 oz in a pound. The Man next to me said that he had to wait for 4 hours one time for just and oil change . So I had to pay. Will not go to any Meineke Car Care Center again. Is this how they do business?

I had a problem with my VW Passat. I am a member of your rewards club and have 3 cars under service with Meineke. The Passat was towed in to your Englewood NJ location. It was discovered I needed a new battery and a new alternator. The cost was very high but I went ahead and had the work done. I paid over $1,000 for the alternator and $250 for the battery. I used the car for a few days maybe driving 20-25 miles. One day a few days after the work was done it would not start, or even turn over. The battery was completely dead. I had it towed in again to Englewood NJ after a few months of trying to start it and it standing in my driveway unused. After several days I was told the alternator was not a new one that was put in but a rebuilt. A couple of days after that they told me that in fact the Alternator was never changed at all the original Alternator was still in place and he had proof of that because the bumper was never removed and the screws were never removed so it would have been impossible to have been replaced.
So I paid over $1,000 for a new alternator, and did not have use of the car for almost a year. This is not only a major concern, but it is outright FRAUD, and THEFT!!!!!!!!! I tried to remedy this with a call to customer service, and a call to corporate I not only got no resolution but I have been treated like I committed the FRAUD and the THEFT and no one has done a bloody thing to help me. My only recourse is to press charges and report MEINEKE to every agency I can think of. IT is OBVIOUS you not only condone this practice but I would even gather based on how you have reacted to this that you actually applaud this practice. The new Manager at the Englewood location has been honest, up front and very cooperative. I commend him for those attributes.

I took my car to a Meineke in Rogers, Arkansas. I needed an ac check and I also asked for an oil change. I received a call from the owner “Bob” saying “is there a trick to turn off your car”. I told him I would be right there. I drove over to the business and my car was running (I have no idea how long it had been running). I attempted to turn the key off and it was stuck in the ignition. The key was turned the wrong way and was logged in the ignition cylinder. He proceeded to tell me that “things break”. I told him my car was perfectly fine when I drove in. He continued to deny that he was responsible. I called a non emergency police line for guidance. They weren’t able to help me but added that they would not be using Meineke for their police cars. I drove my car to a local dealer and the quote I received was $533.81. They are having to replace the entire cylinder. The owner of the business did not take responsibility. I will be taking him to civil court for the damages. If this could be taken care of via corporate, it would help me considerably because of the added cost of an attorney. The address of the business is: 1418 West Walnut, Rogers, Arkansas 72756. Phone# 479-282-1725. Store # 2104. Please advise.

My 2006 Jeep Commander serviced for oil change at Meineke store #2032 located in Colorado Springs. My wife took to car and ride to work next day. She realized engine over heat light came up. She pulled over the vehicle , smoke came up . Engine stop working. She called the towing and pulled the car front of the Meineke shop where car been serviced. Next day they check the car and said, sorry your engine burned out and will cost $4k to replace it. Although lots of argument back and forth . Shop owner said there is nothing we can do. We are only franchise . Call customer service. After investigation the situation we found they placed full synthetic oil instead conventional oil and charged $75
Claim reported to Meineke corporate more than 30 days ago with many calls no one even called back. This is ridiculous. They are not behind their service and recover the mistake they did it.

I visited this location on Saturday, March 9th for a state inspection on my 2009 Toyota Corolla. I chose this location as opposed to the regular garage where my car is usually serviced due to the close location from my home. My car is in good shape and I've never experienced any major problems so I expected to pick my car up in a few hours with new inspection stickers for this year. Instead, I received a phone call telling me my car has not passed the full inspection (only the emissions part but not the safety part) because my cars exhaust system and muffler are all rusted out and will have to be replaced in order to pass inspection. I proceeded to ask how much that would cost. They told me $600.00 even. I thought it was odd that they quoted an exact even amount as I have never had any service done on my car that was an even dollar amount like that. I also thought it was odd that a supposedly rusted out exhaust system passed emissions. I declined the new exhaust system and picked up my car that day only paying for the full inspection price of $62.40 although my inspection was not complete and I only received one of the two state inspection stickers I needed. A few days later I took my car into the garage I have used for years for a second opinion. They called me back letting me know that my exhaust system is totally fine and is definitely not rusted out as Meineke told me. My car passed inspection this time around but I had to pay for an inspection twice because Meineke tried to take advantage of me thinking they could swindle a young woman out of $600. I called their corporate office to complain and request a full refund on Wednesday 13th. The person I spoke with gathered my information and I was informed someone would call me back from corporate. Today is the 4th business day and no phone calls and no refund. I want a full refund of $62.40 because I had to pay for a second inspection because the men at Meineke decided to completely lie to me hoping to get $600 in "repairs" that were certainly not needed.

Mechanics lied to me and my wife and never called us back and took them 5 days figure out and still didnt fix it

went to meineke in randoff new jersey for a simple oil change they say i need a new oil pan and rioters for my front brakes just had my brakes and rioters done a year ago and don,t go far so i know it was not true he wanted me to get a credit card from the store i know he wanted to do this so he could get as much as he could from me he wanted ti charge me 825.00 went to my mechanic in bryam at mavis he checked my car there was nothing wrong with my brakes or rotters needs new plugs were the oil goes in that was only 38.00 never will go to meineke again and if you live in Randoff new jersey near route 10 i suggest you never go there because they will try and rip you off like they tried to do to me

Back on December 17 I took my car in to the above location and was told that I need a control arm an tie rod/driver front, in order to do an all wheel alignment, because I had the roaring sound. Which actually means I needed to change the bearing hub. After they completed this it did not resolve the issue. I paid $346.94 for this, I bought the parts myself. Again, the roaring was not resolved. If I wanted someone to guess, I could have done that all by myself. In over 40 years, I have never had a mechanic make a mistake of this nature. I was screwed out of my hard earned money. I have since enlisted another mechanic, and the issue is actually in the rear, which I have now fixed the Passenger rear Hub bearing. I paid 240.00 plus the parts for nothing, and have now incurred the additional cost of fixing the actually issue. Was my car even driven, listened to or tested??? I do not want a coupon to go to another of your locations. I will pursue this with the BBB if I don't receive a response within the next 7 days. PS.....After they determined that the problem wasn't fixed, they then suggested that I fix the bearing hub....really!!! I would like my $240.00 back, the all wheel alignment appears to be okay for now, which was $88.00.

This complaint is about:
MeinekeCar Care Center#428
(302)525-8423
750 Chestnut Hill Road
Ogletown, DE 19713

To whom it may concern:
On Monday, 11-19-18, I went to the above address to replace my (VTC) actuator with a good intention. I was insulted, humiliated and expelled from shop because they think I did toke my car somewhere else to be service.
For your own reputation and integrity, you should have a meeting with your 3 managers in that location (full time manage, part time manager and aback up manager) for customer service, because they should treat their customers with respect and integrity.

Yours,
Sadeq Gooba

I took my car in for a/c check and they cut the wrong wires to my compressor damaging it. The manager Rich at the Madison TN location refused to continue repairing bc they new they had messed up a compressor that was working fine it was another wire causing the problem and they cut the wrong one. Idiots!!!!

I am highly dissatisfied with the Howell Meineke location refusing to correct damage they had done to my car and with the Meineke corporate level's lack of help. I recommend readers to STAY AWAY from this Howell location and other Meineke service centers.

I brought my car in for an estimate for a/c service. The tech, Mark, came to the waiting area some time after having the car in the garage, letting me know the estimated amount for repair. Because the estimate was a large amount of money, I told him I was not going to get another estimate from a different provider. Several minutes later, my car was brought to the driveway.
Before I got into the car, I asked Mark what his findings were that had made him recommend such an extreme repair. He told me and I went to a place just down the road from Meineke. When the tech there asked to look under the hood, the hood opener mechanism was discovered to be damaged - the pull inside the vehicle simply slid in and out with no apparent connection to the hood latch - and there was no way to open the hood.
I immediately drove back to the Meineke store and asked to speak to Mark. After several minutes, Mark came out of the garage. I told him of the problem. He asked me to pull the latch to open it, presumably so he could look at the latch mechanism under the hood. The pull was not working. Mark said he had used a pair of pliers to open it earlier. He tried to use the pliers to open the hood but it still was disengaged. I asked him to correct the problem. His response was that it was broken before I had brought it to him. I pointed out that he had opened the hood to do the estimate and he had already said he had opened it, therefore, the hood opener latch was working at the time he performed the estimate, so, it was not damaged prior to that time. His response was, "Well, NOW it's f****d. You're going to have to get new parts and get them put in." I was astounded at the coarse and illogical remark. After a few more iterations by Mark of the same, I told him I wanted him to fix it. He declined, insisting again that it was damaged before his contact with the car. I asked to see his supervisor. He went back into the garage and didn't return.
After some time, I went into the waiting area/office and asked the desk attendant, Nicole, if I could talk to Mark. She said he had already informed her that he was not fixing the damage. I explained that he had said the same thing to me and that I had asked to speak to his supervisor. She tried multiple times to tell me Mark had already decided. I asked her for the supervisor's name. When she tried again to tell me the decision had been made, I stopped her and asked her simply to provide me with the franchise owner's contact information or the corporate phone number. She wrote a phone number on a card and pushed it across the counter toward me, saying, "Here it is. I'm gonna tell you, they're just gonna contact us and we're gonna tell them we're not doing anything about it, so good luck with that!"
I called the corporate offices the next day. The rep, Tony, listened to my issue, was apologetic for the behavior of Mark and Nicole, and said, because of Nicole's report that there would be no resolution with the location, he was forwarding my complaint directly to corporate level customer service and I would be contacted with a solution.
After five days, I still had not had any contact, so I called the corporate number again. After ringing once, a recording invited me to leave a message after the tone. After the tone, however, another recording advised that "No messages will be taken for this mailbox." Puzzled, I dialed a few more times and got the same message.
I Googled "meineke corporate contact" and found yet another number. Jackie answered and identified herself as a customer service rep. After some time involving me reviewing my earlier conversations with Mark and Nicole at the location and my call with Tony, combined with a bit of a language barrier between us, Jackie reported that she could not view any notes from Tony but affirmed that my case was listed as "in progress [and] open" and had been sent to the Howell location as well as being handled by a "handling officer," Taylor. Jackie told me she would update the complaint and ask that Customer Service forward communication to Taylor, requesting a call-back to me within 48-72 hours.
A few hours later, I did receive a call from Taylor, who started by reporting to me that she had spoken with the Howell location and they reported to her that the hood opener was already damaged prior to my visit and, so, they were not offering any resolution. I told Ms. Lee that I knew the Howell allegation already, which was why I called Meineke corporate offices. She repeated herself and then transferred my call to Shamekia, Customer Service Manager, also saying there was nothing they would do.
I will not take my car to Meineke again.

I went to a meineke center aprox 20 minutes away to get an oil change this morning at 11:00. I had booked an apointment on the meineke site and received a confermation email (see below) for the time and date I chose, but when I arrived at the center they new nothing about my appointment. Apparently they do not get notices of appointments made on line and they did not have any spots available to take me for my oil change. So now through no fault of my own I have to come back another day! I am not mpressed with the way this online booking is being run. It was a waste of my time and gas. I was told that this particular shop has complained numerous times to have this site removed and nothing was done. I am hoping something is done now so other people dont waste their time as I have. NOT IMPRESSED at all !!!!! poorly run!!! WASTE OF TIME!!!

Thanks for your time and have a good day!

Frank

Meineke - 5078 <notifications@email.fullslate.com>
8:35 AM (5 hours ago)
to me
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frank,

I'm writing to confirm your appointment with Meineke - 5078 on Friday, July 20 at 11:00 AM.

You can visit this link to view or modify your appointment.

Thank you,
Meineke - 5078

Visit our website
Add to your calendar

hi: my name is john dwyer i hade a 2006 kia sportage work on at 3332 n. oracle road tucson az 3 weeks ago i had a new ac/pump and a new raiderater put in the total was 950.00 dollars my air is not cold so i went back in they tell me i need a ac expansion valve witch is going to cost 228.19. i just payed for all this work and i have no air and in az temps are like 107 this sucks i am so pissed off i have no words i thought meineke was a good place to take my car but i will never use them agan thats the way it goes i should have used some one elese thanks .

I had my starter, battery , oil pan,pan and gasket set done spent $879.87 .Left and two hrs later car broke down AGAIN. My battery posts NOT clean once you put a new one in. So had it tow after a guy told me its my alternator.Why didn't they check that before I left .They said they did, but if did why am I stranded after having my car for 2hrs .My car could had stop in the Austin traffic due to the battery light kept going on and off and could had killed me and my son. So took car back they replaced the alternator and was going to replace a belt .The mechanic ask if I had time to wait because it was going to take sometime to replace the belt .I decline the offer because I had to leave and go home and get ready for my second job so your mechanic got visibly upset and stormed off and drove my car in the front. Me and the receptionist was waiting on the key go to my car he had left the key in the ignition w/the car running. What a bright mechanic you have there. The last 2 years has been very HORRIBLE for me at that store in Pflugerville,Texas.This could had been avoided if he really check my alternator .I shouldn't had broken down in 2 HOURS after getting my car fix the first time. VERY disappointed

I recieved a coupon in the mail from a Meineke repair shop in Newark, NJ, Elizabeth ave. I attempted to submit the coupon and the worked informed me that he do not honor any coupons. I informed this worker that the coupon had their address, and I travel quite a distance to take advantage of this coupon. He was adamant about not honoring this coupon. Then I called meineke customer service and made a verbal complaint, and as 2 weeks nobody returned my call, nor did they respond to my complaint. I called twice and as of 2 weeks nobody from Meineke responded. This is the worst experience I have ever had with both dealing with the Meineke shop and Meineke corporate office. Meineke has given the impression that they could care less about their customers, and they endorse false advertisement.

I want to file a complaint about the Meineke car care center on west lane in Stockton CA. They didn't fix the issue with my car. The issue was with the brakes . They were too low. They told me to charge $200 earlier. Later on he asked me for paying more money. They were too rude. They didn't got the brakes fixed. The problem is still there. When we try to talk to Meineke headquarters, they told us to move from their place. So what are you going to do with this issue? I am not satisfied with their service.

I think my complaint is very cut and dry. I called my local Meineke store in my area, Montgomery , AL. The actual address is 5700-B Atlanta Hwy Montgomery, AL. 36117. The telephone number is 334-647-6893, I wouldn't want them to feel like they didn't get the credit they deserve. I know there are tons of folks that has suffered much , much, much grater than I but I strongly feel it should be addressed by someone. I was watching TV just like most American men late in the evening and a Meineke commercial came on. I just so happened to be in need of an oil change and a tire rotation since I had recently hurt my back and was unable to do it myself.

But the biggest reason I was so interested was what they were charging. $ 19.95 or 19.99 one of those prices, but it was under $20 I thought that was absurd that was a great deal, hell it is a great deal. Anyway I've learned over the years to verify it. I used to have an advertisement budget of 15k a month to tell lies. Yes, I was one of those rat bastards that practiced bad business. When I called to see if the AD was still valid they denied any claim to the advertisement all together. So the whole point is this, if your going to advertise some type of special deal nationwide you damn well ought to make sure your franchises know what to honor. That pisses me off more than anything is to have some jerk off to try and convince me that I'm stupid when they are the ignorant ones. I would not have a problem paying more but when you insult what little intelligence I have left.

I have problems with my credit card. I was told that Meineke also provide with their own credit card by which a customer can pay to a service from anywhere in the corner with a single click. This is not the case in my experience.

I have been a Meineke customer for 35 years. Today 02/23/2016 the manager at the south york pa store at 855 south queen street store was rude and disrespectful. I told him i wanted an oil change. He immediately saw i had coupon. There was not a soul at the store and stated i would need an appointment and he had non in the foreseeable future. He was very rude and i told he did not have to be such a asshole. He also said to me I don't want to see you. I ask the manager for his name and he refused to give it to me. I told him i was going to file a complaint. I have been a loyal customer of Meineke in the Baltimore and York area for over 35 years. This location is the Meineke from Hell.

I have several Meineke complaints, so hear me out. In September I noticed steel belts showing through my drivers side tire. I was in Wisconsin (live in Illinois) at the time and had to purchase Michilen tires from out of the state. The place I took my car for tires said they could not do the alignment that day. I said that was fine because I had a Meineke three blocks from my house. I called the night before to make an appointment with them. They told me to just bring the vehicle in at 4:00 p.m. When I was on the phone with the service writer, I told him to be sure to shake down the front end of the car because of the wear of the tire. I explained to him on the uneven wear and that I have an extended warranty that would cover replacement parts. The individual explained that checking the front end of the vehicle is done prior to the alignment.

The day I brought the vehicle in to be serviced, the same individual told me that the car would have to be left because it would be after 6:00 because they were REALLY busy. I said that wasn't a problem, as long as they could do the work. I again reminded him to check the front end of the vehicle. He said he was going to. An hour later he called to say the car was completed...which I thought was strange because he said it would be well after 6:00 (it was about 4:50ish). I asked if they checked the front end and he said "yes, everything is tight". One month later I am driving on the expressway (70 mph) and the car is "jerking" all over the road. I get off the expressway and all of sudden I hear a loud crunch and my tire is skidding on the road. With my 4 year old daughter and wife in the car, I was able to pull the vehicle over to the side of the road. The tire/rim snapped off the car. This could have been deadly if this happened on the expressway (I had little control of the car when this happened).

I towed the car into a Dodge dealer and the dealer stated the ball joint snapped and I need to replace "both lower control arms" because the ball joint on the other side is just as bad. When asked if they could have been worn to where they are now in less than 1800 mile (6 weeks), the dealer said they must have been way out of spec when the alignment was replaced (even dangerous to drive at that point). Basically, all I asked Meineke to do is replace my tire, refund my alignment cost and tow. Kerry (store manager) told me that that particular service writer has since been fired because of a series of complaints against him. He also told me that they will replace the tire, refund me all costs associated to this (alignment and tow). The day the tire was to be sent to the dealer, he avoided my calls. When I reached a rude worker (Dennis), that told me I am on my own. There is nothing that they would/will do and good luck. He continued on his rant that he doesn't know how I drive and that I put thousands of miles on the car since the service....

Dennis....1,800 miles IS NOT THOUSANDS. He had no idea what I was talking about and refused to let me talk to Kerry.