Contact Snapdeal Corporate

I PURCHASE THIS BY TRUST OF SNAP DEAL AS I DONT KNOW ABOUT SELLER.
BUT THE PRODUCT I RECEIVED WAS LOCAL NOT ORIGINAL REEBOK SHOES AS ITS SOLE IS OPEN IN ONE DAY. I REQUESTED FOR REFUND , AS MY intention IS NOT TO RETURN THIS PRODUCT SO I THROW ITS BOX. NOW THE PERSON COME FOR PICKUP AND REFUSE TO TAKE ITEM BACK DUE TO ITS BOX.
NOW PLEASE RESOLVE MY ISSUE
I SEND YOU PHOTOS OF SHOES BY ATTACHMENT SO YOU UNDERSTAND WHAT HAPPENS IN JUST ONE DAY USE OF SHOES

I hv purchased activa mixer from snapdeal on 25 nov 17but after 1month we saw smog with burning smell..there was very smog each time when we use it.so now stopped to use it.kindly help me in this issue.

I purchased a wardrobe from snapdeal and when it was assembled, parts were found to be missing. We have phoned and emailed everyday and each time we are faithfully promised and assured someone will get back to us with a solution but no one ever does. It has now gone beyond the 7 day easy return policy. We have now told them we just want the wardrobe disassembled and returned and a full refund issued but again we are getting no where. Reference number 33742901.

I have placed an order with snapdeal Order#:15275217406 and Suborder Id#:19030387756 on 21st Sep 2016. They said 26th Sep 2016 order has been delivered, but I didn't received any item on that date. After that I raised complaint on 26th Sep'2016 and then they took around 10 days of time to investigate and came for delivery on 7th Oct'2016. Because of late delivery I have not accepted that order.

After that I have followed up with them multiple times to refund my amount and raised a complaints (Ticket #30509244, #31944532) and then I received email from Snapdeal support on 9th Oct'2016 about refund information like (We have received your WD My Passport Ultra 1 TB Portable Hard drive - Blue and have initiated a refund You'll have it in your card/account within 4 business days.) but I haven't received my refund yet. Every time they are saying that somebody will contact me in 24-48 hours. Neither they are refunding money nor they are delivering the product.

Their TrustPay guarantee is fake as it is not working for me as a consumer.

Order Id number for my complaint is 14911442726. I had received an empty package. So l went online search the website for this type of situation, but the options shown were only parts missing, or replacement. So I ordered a replacement, but when I gave the empty package to the delivery guy, he refused to accept it. Then I searched online for any customer care number. I called the customer care and told about my problem. They told me that my problem had been taken into consideration and transfer to the investigation team and that I would receive a call within 24-48 hrs. But 2 to 3 days when I didn't received the call, I called again, again they said me that the case is under investigation and I should receive a call within 48hrs. This thing is going on now for a month now. Every time I call, I get the same reply. I just want my money back.

I have ordered "Health Fit India 10kg Dumbbell Rods Home Gym Set " on 13th april 2016 for my brother, and we got the damaged product. So, i have send for replacement on that day only. Still now i did not get my money back. Whenever i call or message they told that they raised the complaint and within 2 day i will get my money back. I have attached the return receipt which i got by the courier person when i have sent the product for replacement. And i also have attached the invoice copy.

Snapdeal customer support is not refunding my money as it is crossed their own terms and conditions of 8 days return policy. I want my money back asap.

I ordered a men's printed underwear online on snapdeal but I didn't get what i ordered online so i return the product and request for my refund and its been 4-5 days i am not getting my refund and there is no emails, messages, calls regarding it. I am so much frustrated and cheated. They are the biggest liars.

I hd bought ray ban sunglasses from snapdeal, this glass has been worn out. As I have warranty of the product for a period of 1 year. I'm claiming my warranty, but I'm not getting any response from snapdeal. The warranty period is getting over.please ensure this.

I bought this wireless speakers from snapdeal at 21 aug 2015. The product had 1 year warranty, on 22 April 2016 it stopped working because of some minor fault. So i called snapdeal support for product repair they refused to send me a home repair service and told me to send my whole product along with invoice and warranty card, i sent as discussed they told me to refund my courier charges. Snapdeal team told me the refund will be placed instead of repair or replacement because the product is now costlier than previous date i bought the product on.

So I accepted the request and gave snapdeal team my account number to refund me. The actual refund of the product was initiated on 12 may 2016 but no amount is being transferred to my account till now as on 03-06-2016. My complaint number for the product is"22212635". I called too many times at snapdeal helpline but they just refuse to refund and every time give excuses of complaint being processed.

I ordered pigeon rapido cute and kitchenware on 30th April. It was under same order I'd 13044323311. I received pigeon rqpido cute on 5th May however I got a msg saying kitchenware is cancelled as the seller is not ready to fulfill. I received a full refund for kitchenware on 12th may. so now forget about the kitchenware. The pigeon product which I received was faulty it wasn't working at all. I called the snapdeal support hotline to collect the product. The courier guy came on 9th May to collect the wrong product (kitchenware).

I told him that the kitchenware was never delivered it to me. So he called his manager n took the faulty pigeon product from me. When I called the customer care on 12th May for replacement or the refund they told me as both the products were under same order I'd there's some misunderstandings. He asked me 24 hours time to resolve issue. I kept following up until today. I haven't got the resolution yet. I have called almost everyday, and every time I call they only give me timeframe of 24 hours and they never do anything about it.

I'm so frustrated, the employees or the supervisors are not helpful at all. The only thing I get to hear at the end of the call is its not possible at this moment, wait for 24 hours. They give false information all the time.

As you can see the inline image, I had purchased the same product on 9th May when the product was available. Now after these many days I am being told that order has been cancelled as seller is not willing to. And now the price is x+y. What I will have to do now? Can you please respond back? Even I tried to contact customer care from last 2 days, but I didn't get any single response. I have all the snaps available with me of buying the product. Hoping for a positive response.

I ordered a Intex Aqua Power HD Dual Sim (16GB, Black) Price Rs. 6899.00 Order ID: 12901049444 a online shopping site Snapdeal.com and I paid Rs. 6899.00 cash on delivery. I have placed my order as on 18-04-2016 and shopping site shows to deliver my product within 25-04-2016. After 1 day I face display problem so I send a request for snapdeal site request/replacement for the order ID: 12901049444 as on 27/04/2016 Reference no: 22696609.

And receive a confirmation in my mail id. They assurance me we will reply to you within 48 hours and also customer care person called me a assure me our technical engineer will reach your destination and check the product it will be workable or not, after confirmation of our technical engineer we will be replace your order but till now (09/05/2016) no one can contact me. I have sending several mail to snapdeal site but till now no confirmation to replace my order.

Note:- Snapdeal write there site returns and replacements policy within 7- day but we have sending the request with in 3 day but till now there technical engineer will not came and also they no confirmation to return/replace my order. I found your site so I m submitting this complaint. I hope that you take a strict action against the shopping site.

I have placed on order on Monday, 22 Feb, 2016. I received this product on 4th March, 2016. There is an problem with this product, as I discussed with the customer care (snapdeal) guys they suggested me to return this product on Sat, 19 Mar, 2016 because the service centers of this product is not available at my area and also they provided the Hyderabad warehouse address. As per there suggestion I have sent the product through the professional courier on 26th March, 2016, also I shared the invoice copy through email.

After that I tried to follow up the customer care guys to confirm whether the product has been received or not (almost I called 3 times), every time they are saying like, "we will follow up with the concern backend team to track the product and we will update to you". But they didn't update to me, one day I received a call from the courier center that they informed me like, "my product has been rejected from the snap deal side". After that again I gave an call to the customer care guys and I enquired why the product has been rejected from snapdeal side, even though they are saying the same story like, "we will follow up with the concern backend team to track the product and we will update to you".

From Sat 19 Mar, 2016 to till today i.e. Sat 16 April, 2016 (almost a month) I called them (totally 9 times) also I sent couple of mails as well, till today I spoke with 9 executive guys, 3 supervisors(team leads) and two floor managers (Abhijoth & Sayyad Mujahid) but no one was updated to me, why the product has been rejected from snap deal, every time they are saying like "we will follow up with high priority to the concern backend team to recall this product from the courier center and within 24 hours we will resolve the issue and they are saying to me please requested to the courier guys to hold the product with them for another 24 hours".

Even today also I gave an call to the customer care guys, the same story was repeated them to wait another 24 hours. Every time they(snap deal guys) are saying, dear customer this is the first time you are talking to me am sure that we will (snap deal) resolve your issue within 24 hours. I clearly asked them, if it not possible to resolve this issue, please let me know then I won't follow up next time at least I can save my time. Even though they are saying the same story like, please wait for another 24 hours.

Regarding the same issue I mailed to kunal (kunal.bahl@snapdeal.com, the CEO of snap deal) and Rohit (rohit.bansal@snapdeal.com, one of the big guy in the snap deal). Even though there is no response from snap deal. This is too bad, simply they are playing with customers. If you (snapdeal) guys are doing like this, please add a note in the snap deal web site and mobile apps, that if anyone wants to purchase anything from snap deal, the customer has to be more patience because we (snap deal) won't respond properly to the customer. Then the customer has realize whether he/she has to be continuing with this E-Commerce site or not.

I have been struggling for my refund but snapdeal is continue to fool me. I had sent their item back at right time. Order number is 12463601007 and I have tried to email them repeatedly to submit a grievance.

I but sports shoes and the product was not delivered. They took almost 14 days to process and refund my money. Finally they told me that their internal investigation team found some discrepancy with my account. So they neither able to return my money nor deliver the product. What ever you can do, go ahead.

I had bought a Micromax LED TV from Snapdeal. On opening we found that the TV screen was broken. Its been 20 days we raised a complaint & they say some lame excuses for not picking up. They are not initiating any reverse pick up. we have been continuously following up with snapdeal guys regarding this issue & they are not even bothered to solve this issue. neither they initiated a reverse pick up nor they refunded our money. Snapdeal has the very worst customer service I have ever seen so far.

I had ordered XOLO Era 4G 8GB Black mobile phone on 16 march 2016 with Order ID: 12366306594 on snapdeal. It was delivered on march 19. Snapdeal delivered a defective mobile phone, so i requested to return the phone on the same day. They (customer care) told me that their engineer will come and make a job sheet about the fault of mobile phone. I have waited and complained several times but nobody came to collect or check the mobile device. I am waiting for my refund.

Order ID 1201070959. I ordered a tap from SNAPDEAL and paid COD. They sent wrong tap so Snapdeal agreed to collect/replace. After a week Snapdeal cancelled the replacement and asked for NEFT details so they could refund me. I do not have an Indian bank account so they agreed to put the money in my Freecharge account. After ringing endlessly and speaking to supervisors and the complaints department I am still waiting for a refund. Every time I am told to wait 48 hours for a response, nothing happens. This has been ongoing since Feb and no one answers my calls/mails anymore.

I had purchased a dell vostro 1015 laptop battery from snapdeal in march 2015 with 1 year warranty. It worked well for some time. But after october 2015 it did not work. i talked to dell customer service. they told me that battery has no product code, so they can not provide the warranty. I contacted to snapdeal customer service many times, but always told me that they are trying to resolve the issue. They told me that they are trying to get product code.

In the month of March 15 they asked to visit the service center of dell and take the letter that they can not provide warranty. I visited dell center and they told me that battery is duplicate. it doesn't have product code of dell. So they can not provide warranty for a duplicate product. Snapdeal is looting the people. A common people can not found that a product is not genuine. And snapdeal is selling duplicate product online.

it's been more than 45 days I have been dealing with snapdeal about my cashback. They have done nothing. I told them to connect my call to the manager. They didn't do it either.

If you see my order attached, clearly you know I have requested for the lenovo battery MODEL L08L6Y02, 888010667. But seller delivered me the wrong product as below. When It got delivered to my home, I was not in my native and my parents do not have much knowledge over the model name, So I was unable to raise request within 7 days. But you can see now, seller send me the wrong product attached.

I want to refund my money to snapdeal. Because the Panasonic gd31 is defective with volume button. So, I requested a refund by phoning customer support but snapdeal is not working on my complaints which were submitted by me.

If the price was wrong how did you confirm my order and kept on sending me emails for three days. Now you are saying order can not be completed. What is this? This is a clear case of deficiency of service and unfair trade practice. You can not take a consumer a ride and violate his rights. Kindly seal the deal on a happy note without pushing me to serve you a legal notice. In a hope to get this deal

I did not avail hefty discounts offered at that time by other major on line retailers. So in this way I have incurred loses which I will not bear. If you fulfill your promise I will refrain from going to consumer court. Now im seriously thinking of going court and sue snapdeal in this case.

I have ordered Lenovo laptop i found it as damaged. The touch pad of the laptop has popped out and i can see inside portion a bit. I have spent around 65 k for this laptop and snapdeal has delivered damaged product. 1st thing i did is taken the picture of it and initiated for refund (A return / replace request is under process (Ticket Id: 19230883). But the problem i am facing is they just simply call and giving the false promises that technician gonna visit and have a look from past 4 days.

They did not even sent any communication email/sms about this. I have called 4 times to the customer care but simply they are taking time. I am feeling cheated and i am losing patience with this process and i am complaining here so that i can get quick resolution for this. I need to pay the Credit card bill in this month and they don't have any idea how badly i wanted the laptop now all my projects got delayed and in performance i am totally on negative. On friday they called and told Saturday technician gonna visit. I have cancelled all the plans and waited but they never called me.

On sunday they again called and told please wait till tomorrow morning 10 AM they will pakka visit. I took permission from office and waited for these guys no luck. I am pissed off by this process and please help me on this.

Actually I have ordered one t-shirt from snapdeal with d quality issue I have returned that product on 13nov and on 14 nov I got a mail from snapdeal team regarding the initiation of refund and on the mail they clearly mentioned within 4 business days refund will affect to my bank account, its not happened so I called snapdeal team they asked me to wait few more days. After a few days I again contacted them they asked me again to wait few more days.

Likewise I have contacted them more than 40 times its been nearly 3 months till now I didn't get any refund and I also requested them to transfer that amount to free charge wallet. Again they simply made to wait so thats why I asked them for compensation for the problem I have faced and those people are saying they didn't have any compensation policy and all. So I wanna complaint against these reckless snapdeal people. My order no: is 9087537100.

I had purchased Nexus5x 16GB black at Snapdeal on 20th Dec, Order ID: 10698879777 and got delivery on 21st dec 2016. The condition is that (anybody can do google search with key "nexus 5x free charge 2500 cashback" to get proof) the cashback is given through voucher code to our registered mail ID within 15 days of date of delivery.

I had ordered Lumia 540 from Snapdeal on 19/07/2015, order no: 7357554664 and I was supposed to get cash back on it because I had ordered it through ICICI bank debit card as the offer was 10% cashback on that card. They mentioned the cashback date 18th sep 2015 and till now (24th nov 2015) I have not got my money back. I am tired of complaining about this thing and trying to call Snapdeal corporate office. Please give me my money back. I have a registered mobile number and the cash back amount is Rs. 852/-.