Spectrum Complaints Continued... (Page 2)

for the last 4 months or so my phone and internet stop working for sometimes several minutes or less. sometimes during important health related calls and business. I have called spectrum many times about this situation usually someone does a diagnostics check they say nothing seems wrong on their end and that no outages are reported in your area. My son also has spectrum he lives 2 miles away from me he has the same problems. He also told me that his neighbors have the same problems. Technicians have been to my home several times not solving this intermittent problem. I just was on the phone with tech support and the call was interrupted I think he hung up on me. I will be calling the FCC about this issue. It seems pretty obvious your system is corrupted some where, all around this area there is a lot of digging going on all the time. Here in Johnston county, NC. we seem to be a captive audience for spectrum. Get your system repaired, I have had enough talk.

Last week I lost my TV service and then I tried to watch previously recorded DVR's which would not open. Last night the same thing happened with my DVR. Also, Friday my TV said I had to "upgrade" to get NBC channel 4. I cannot believe this lousy service or should I say no service!

I closed my account on 17th December 2018 and Spectrum confirmed that i ill get refund of $51.66
Same spectrum store confirmed to me when i went on 24th December to return device.

Then my account was changed on 1st January 2019 with $49.99 via auto scheduled payment. I got a refund of this amount back on my credit card.
Now the problem is they have also deducted this amount from my refund amount $51.66 and saying my refund is $1.67.

I called customer care but they are not understanding. Please look into this matter.
You may reach me at 401-626-8776

We have had terrible service since before Christmas and after 2 technicians, we still do not have the problem solved. It gets so bad, that we can’t watch the show and the voice is distorted. Both technicians says it is the cable coming into the area, not us. How much longer do we pay for and not receive the service? Enough is enough. I wish I could attach the video I recorded of the terrible reception last night. Looking forward to your answer and how this problem can be fixed.

Don Main

I contacted Spectrum and stated that I wanted to reduce the cost of my cable bill. I told them I had logged into my account, then chose the upgrade option and looked at the packages. I told them the Triple Play Select at $99.95 was more than sufficient for our needs. She then said, "I am sure we can work out something for you," and then proceeded to ask me my account info, what channels we watched, etc. etc. etc. After almost and hour of this back and forth and being put on hold, she proudly announced, " I can give your the Triple Play Select with better internet speed for $189." I reminded her that my current bill was $174 and that I had contacted her to reduce my cost and my internet speed was sufficient. She again reminded me that I would be getting better internet speed. I told her I did not need it and that the Triple Play Select was what I wanted. After several rounds of reminding me about the internet speed, she said the Triple Play Select price was for new subscribers. I reminded her I had logged into my account and gone through the process of looking for what was available to me as a current customer. She said there was nothing she could do and the Triple Play Select for $189 with better internet was a great option. Great option??? Do these people listen to anything you say??? The sad thing is we also were looking into using their business option for my husband's work and utilizing Spectrum's new cell service for their phones. Big loss for Spectrum.

Very upset that Spectrum has cut the 15 FOX Channels that we are paying for.
Pay the carriage fee and get us our channels back--we don't need you to protect
us from these stations or keep our fees down--you are breaching your contract
with your customers. As far as I am concerned, I am no longer obliged to your
"rules"--going some place else next week!! You are not the only cable provider
in town. Very disappointed in the way you did this--turning the stations off at
1 pm in the afternoon with no warning to your "loyal" customers. I have been
reading your reviews online and you need to start working for your customers
in other ways--like being honest. I went into your Spectrum office and all the
girl could do was put on a phony smile--not very professional. The fellow lied
about the channels--another man came in angry and they told him to go home
and call tech support. They couldn't do it for him???? Your employees must
have trained at the department of motor vehicles--they have the same skills.
Very upset with the way you do "business". The customers need to get their
money back for this month or as long as you think you are protecting us--we
should all get refunds for the aggravation--I thought this was a free country.
Not if you are with Spectrum!!!!

1 we lost cable for 4.25 hours I did not see any refund on my bill for the missing cable viewing time.

2 now we have lost channel 9,channel 6 and channel 4, if spectrum can not come to some agreement I will cancel my cable subscription we are losing channels and our bill keeps increasing. I have already looked into dish, antenna and internet options. you are not the only player in the tv market you need to provide a service that people are will to pay for right now you are going to lose my subscription. By the way thank you taking AHC from by basic cable you are really make this option easier for me. I know I'm just one subscriber but many others in my viewing area are looking into changing or have already changed to other services

john rateth

Ed Garnier, pres.
Kilowatt Electric
POB 28
Monmouth, Me. 04259
207-933-4259

1/2/19

Office of John Bickham, COO
Charter Communications
400 Atlantic St.
Stamford, Conn. 06901

Re: Spectrum/Time Warner customer service. Acct: # 676394001

Dear Mr. Bickham,

I have operated my business for 34 years, am a licensed master electrician and have hired service techs and office staff with some frequency. I am not in the habit of contacting upper management of corporations with complaints but I was compelled to make you aware of the conditions that exist with your customer service and the extremely poor service I have experienced.
I am sending this letter to your office because over the last 30 days I have spoken with multiple 1st level Customer Service Representatives, their supervisors, the supervisors of supervisors and technician dispatchers. All of whom were either rude and dismissive or utterly incompetent. If any one of them worked for me, they would have been fired. I did not feel that sending a complaint to them would have any benefit.
Since Spectrum has taken over Time Warner, the product quality and customer service has become even worse, which I thought impossible.
During the month of December, I began experiencing complete loss of internet access, extremely slow speeds below 3.00 Mbps download and frequent buffering. There were multiple outages lasting several hours. I had my computer checked and I had my high-end Motorola modem checked and both are working fine. I eventually called Spectrum customer service on 12/15 to have a technician sent out to check my line. After navigating the annoying automated screening process and waiting on hold I was finally connected to a CSR. After explaining the problem, I spent the next 45 minutes answering questions and trying to set up an appointment. I explained to the CSR that I was a contractor and needed a time frame for the technician to arrive because I could not take the entire day off and I live alone. I was finally given an appointment for Monday 12/17/18 between 13:00 and 14:00. I immediately entered it into my calendar and noted to move some service calls I had previously scheduled. On Sunday morning 12/16, I received an automated reminder of the appointment on my cell phone that confirmed the Monday PM appointment. (I saved the audio file).
I came home at 12:00 on Monday 12/17 to make sure I was here if he came early. At 14:30 there was still no tech so I called customer service again.
The customer service rep said I didn’t have an appointment and when I said I did and had confirmation on my phone, she said I was mistaken and I did not have an appointment and no one was coming. I asked her why I would have written it in my calendar, received a confirmation call and taken the afternoon off if I didn’t have an appointment. Now I have lost an entire afternoon of work for nothing. I became more annoyed when she asked if I wanted to set one up and proceeded to ask me all the same questions I had answered on the first call to cust. serv. I asked if all that information wasn’t already noted on my account and she said yes but she had to ask anyway. Finally another appointment was made for Tuesday 12/18 between 14:00 and 15:00. So I took another afternoon off and was home at 13:00. At 15:30 there was still no technician so I called cust. serv. again. They said they didn’t know why he wasn’t here and would have a dispatcher call me. A dispatcher named Courtney finally called me and said he would be here within an hour and was pretty rude in the process. He arrived at 16:15. He apologized for being late and explained they had several trucks out of service and they were backed up with calls. He checked all the connections and functions on my line and said it was a problem on the main line and everything of mine was working properly. There was a problem with my incoming service. He changed all the connectors and splitter and left. At that point I had internet at 23.38 Mbps when he left. The next day 12/19, I had no internet and couldn’t sign on to get e-mails. Needless to say, I was steaming mad and called cust. serv. again to have another technician sent. I went through another plethora of options and questions and managed after another 30 minutes to get an appointment on 12/20 between 19:00 and 20:00. This time the tech showed up on time, checked all the same things the 1st tech checked and determined the problem was at the utility pole interface. It was dark and cold so I helped him set up his ladder and watched the bottom for him while he climbed to the ports on the pole. After doing several tests, he found that the port interface on the pole was defective and needed to be replaced. He switched my cable to the better of the two ports and said he would put in a request for a line repair truck to come out and change the ports as it was above his tech level.
Until yesterday, 1/1/19, things were working pretty well with a couple of short periods where I would experience buffering. Then it dropped to below 3 Mbps and I couldn’t sign on again.
I called cust. serv. to find out why nobody had been back to change the ports on the main line and got a young woman who obviously didn’t have any idea what she was doing, could barely speak English and said they had no record of it and would not listen to me at all and just kept asking me the questions from the page she was reading. I tried to explain to her that two techs had already been out and checked the house and incoming cable and had found the problem on the utility pole and it just hadn’t been repaired yet. She insisted I had to be home and out of frustration I finally asked for another supervisor. Then I got disconnected. A supervisor finally called back and I explained to him that the problem had been found and they needed to send a line technician with a bucket truck to replace the interface ports on the utility pole. I wasn’t going to be home because I had to work and I didn’t need to be there. He said he completely understood and he would send a bucket truck with somebody that could make the repair. It was an anytime appointment and I wouldn’t need to be here. I thought I had finally found someone that knew what he was doing but unfortunately, I was wrong.
Today I came back to the office around 14:30 to pick up materials for a job. At 15:00 the same technician that came on 12/18/18 showed up again.
No bucket truck, no line technician and no repair parts. I asked him why he was here and he said they sent him because I was still having problems with intermittent internet.
He wasn’t informed of the information I had given to the last supervisor or the need for a bucket truck and pole work.
I told him what I had been through and he said they have been having problems with service calls because most calls are going through a call center in NY. He said he would get the proper person to come out and change the ports on the pole.
I won’t be holding my breath.

The field technicians are great guys but they are not being supported by administrative staff, their vehicles are in disrepair and they are losing local dispatch so they are being routed hundreds of extra miles because the people making the appointments don’t know the area.

I told the last CSR that I expected credit to my account for my lack of service but I doubt I’ll see any.

In conclusion, I apologize for the length of this letter but I felt it was incumbent on me to make you aware of what I’m sure is a widespread customer service condition. I have had many hours of my time wasted by a poorly run customer service dept. I pay almost $90.00/month for my service and expect consistent reliable service which I am not getting. So far, dealing with Spectrum customer service has cost me over $600.00.

Whoever oversees your customer service dept. needs to upgrade the training, policies and procedures and hire people with the aptitude for the job.

Sincerely,
A very unsatisfied customer.

Ed Garnier

2/nd day of missing channels. repair tech setting in his truck for 2 1/2 hours, has not come in to the hotel to announce his arrival, guest are complaining. ticket #50314604

the wifi sucks so bad that my router is blinking so fast that I have to retype every word on my pc and I cant get a signal 10 feet away on my cell phone , I have to be six inch away from my router to pick up a signal from my phone . I don't know what's wrong with the signal on why it don't want to catch at all it needs to be fix or I'm going back to at&t wifi .

We continually get calls from ph#1855-479-6984 3 to 4 times a day we have asked them to do not call because we are not interested in the service they want to sell us. How do we get them to stop they use a different code # when calling.
#v21510352900168 & it changes often Please correct this problem or we will seek other providers.

sincerely
David & Marilyn Kern
ph#352-503-7514

You advertise cable does not go out in bad weather satellite does. Mine is out every time we have wind or heavy rain it’s been out three hours today. A friend has dish and it is working. I didn’t think cable was affected by weather seem to be my internet is out sucks and my land line is out my tv is out

Good Morning
I live in Herkimer, NY.
My televisions, at any random time, will turn black with "please wait" written in white letters in the center. It can appear once, twice or not daily. The duration of this interruption can last from 10 seconds to 20 minutes.
My digital box is also unpredictable. When i switch chanals it will show "unavailable" along the bottom of the screen. I finally unplugged and re-inserted the power plug and it seemed to operate correctly.
Last night the digital box didn't have channels 3-9 and even the weather channel wasn't available.(along with others). In fact the weather channel number{33 here} had another program occupying it.
Also, is there any way I can reduce my monthly bill? Last year i was paying $112. It's up around $144 now. I haven't added a thing. I' retired and that was an awful increase.
Thanks
Ed
315-868-0201
Herkimer, NY

E'mail has not worked right for a couple of years. Old program was lil better. Constantly having same problems and constantly receiving the same excuses.

I know you switched from time warner but you have caused a big problem. you divide your tiers very poorly you have taken away from seniors or elderly person by charging more to get the channels they normally watch like TCM we watch those because they are old movies and we enjoy them. Now you want to charge us more because you separated them from our normal showing you say you are better I don't see that I see Greed and not caring for people it is unfair. Also you give us to many religious, sports, Music and QVC stuff we are not at all interested in those channels. I myself do not like any of them. But you leave me no choice. This is why people choose to switch to other network services .And why should I have to pay for two of the same channels? example same 49 TNT and also get it say at 1230. The HD and regular is the same to me. Please stop playing on the elderly and poor We want to be happy too. Thank You

A LADY CAME TO MY HOME AND TALKED ME INTO ADDING CABLE AND PHONE TO GO WITH THE INTERNET I ALREADY HAD SAID IF I DESIDE I DONT WANT IT TO CALL BEFORE THE END OF MONTH AND IT WOULD BE CANCELED AND I WOULD JUST BE GETTING A FREE MONTH THIS WAS THE END OF OCT I CALLED IN TO CANCEL AND THEY WOULDNT CANCEL IT SAID I NEED TO PAY 22 DOLLARS FIRST NOW I AM BEING CHARGED FOR THE FREE MONTH AND THEY WOULDNT TURN THE CABLE AND PHONE OFF !!! TODAY I GOT A BILL FOR 330 .00 I AM ON DISABILITY AND DEF. CANT AFFORD THIS !!! I ONLY WANT THE INTERNET !!! NOW THEY WANT TO TURN OFF EVERYTHING BECAUSE THEY SAY I OWE A BILL I DIDNT EVEN HAVE THE TV AND PHONE FOR A MONTH AND NOW HAVE 2 BILLS ALREADY !!! PLEASE FIND THE PROBLEM !!! I REALLY DONT WANT TO GET SERVICE SOME WHERE ELSE OR EVEN HAVE TO GET A LAWYER I HAVE MY PAPER WORK THAT THE GIRL GAVE ME WHEN SHE WAS HERE !!! PLEASE HELP I AM DISABLED AND THE INTERNET IS MY WAY OF CONNECTION WITH FAMILY AND DRS THANK YOU REBECCA OBRIEN ACCOUNT NUMBER IS 103039359777017001

we paid for a movie and it wouldn't play.please credit for 7 days In entibbi. the movie played for 20 min. or so and went back to the beginning twice .we don't buy many movies on demand but really wanted to see this one and it wouldn't play right.

Sat a,m,Nov 17, 2018 Called to ask where serviceman? Fri 11/16/18 at 7:00 p.m. told too late for service. Would be after 9 a.m. sat 11/17/18. Now told between 9 a.m. and 10 a.m. Sun 11/18/18. Too busy Sat 11/17/18. Have only had Spectrum for 3 months, and this is the second time they had to come and replace cable box. In 20 years with another service, in another state, never had such problems. A. Shoddy equipment B. Not enough techs to take care of equip. in this area. I am not out in the boondocks. If they can't handle it, they had no business taking over. I wonder if I will get service tomorrow, 11/18/18. I hope! Looks as if many other people around the country are having similar problems.

New service set-up. I am currently on hold trying to get service setup. They have already been out 3 times and still no service. In speaking with the Techs who have come out, they need the maintenance team to come in front of the house and do a ten minute job. My wife has taken off a half day from work, I have taken off a half day from work and still no service and no ETA on when and if I will ever get service. Shame on you and your company.

Who picks the movies to watch on HBO and Showtime ? For 5 months now i have been paying for these and other channels . Whoever picks these movies has a lot of issues, to much drama movies no action movies . Old movies and reruns. Other stations every 5 to 8 minutes a commercial and 5 minutes long but better then paid channels without . Thank you

Joined up for the three package deal. Was told that we could keep our phone number. Guess what. They are now saying that we didn't sign up for phone and that that will cost an extra $35 to professionally install. Then why does the credit card bill show that we have already payed for all three services?

this complain is on an agent named INDIA T that i spoke with tonight:
I started a chat in regards to a credit that was supposed to be on my bill per what two other agents had told me this past month. I explained that I was told I was not supposed to be charged an installation fee and it was supposed to been approved by now because it has been over a month. she looked up my account and said that the tech was at my residence for over an hour so the charge was valid. I tried again to explain that I was told by 2 different agents on 2 different occasions that the charge was an error and that they had both put it in the system to be taken off once approved. she stated again that the charge was valid and there was nothing she could do. she went through my notes and said that the other agents put in the system saying do NOT credit installation fee and that the charge was not going anywhere. I told her I would like to talk to someone higher up and that I planned on disconnecting my services because that's not what I agreed to and it wasn't what I was told.( I had called on 9/20 to disconnect within my 30 day promotional period but was convinced not to and was very pleased with how that agent , Leah, minimized my bill and waived the late fee and promised that the installation fee would be removed on the next bill as it was an obvious error. ) but once I said that to India T, she replied with "you have only paid 107 out of 3 bills that have been sent oUT, all charges are valid, the other agents put in the notes to not credit my account." she also stated that she wanted me to be aware that even if I do decide to disconnect the charges are staying the same and that I still owe every dime i currently have billed to me, and that if I didn't pay it it would be sent to collections! how rude! I told her that dealing with collections would be easier than dealing with her because at that point I felt insulted. I never once mentioned not paying the bills and for her to say I've only paid so much out of 3 bills sent was uncalled for. one of the bills I just received today and isn't due uneil next month, and the other is getting paid Wednesday when I get paid. I feel very offended by India t. she then disconnected the chat and so I called customer support. the agent informed me that in the notes it stated every thing I mentioned was in fact true, and that the last note from the live agent I had just spoken to said the exact opposite as every thing else and she put to not credit my account because the charge is va lid. she said that the agemt did not initial the note which is not how its done correctly. this kind agent applied the credit to my next bill and was very polite and helpful. india t also blatantly lied to me for no reason what so ever.people like India t, should not be in customer service, and she makes your company appear as they do not care about customers. she had me offended and frustrated enough to cancel my services immediately. she was extremely sarcastic and rude. I am just one person, but I'm sure I'm not the only one that has felt this way. I also wanted to add that this is the first complaint I have ever made regarding customer service in my entire life, and I have aggregated many times before as we all have. i hope you find this information useful. thank you for your time.

My cable box would not stay on and I was not able to watch tv, so I called for technical support but I was not helped. I was given an appointment for a technician to fix the problem. I wasn't happy about waiting 2 days to watch tv. The technician's arrival time was suppose to be between 7pm and 8pm. I got a call at 7:20pm to inform me that there was an outage in my area and that there are no available technicians available to do the work. The caller continued to tell me she didn't know when I would have the problem fixed. Prior to this call I confirmed THREE times (one time at 6pm) and was assured the technician was on schedule to arrive on time.

I was extremely upset and I called customer service to get information on the outage in my area, only to find out THERE WERE NO OUTAGE IN MY AREA. Somebody lied to me!!!! I was finally rescheduled....I HAVE NO CONFIDENCE IN SPECTRUM!!!

I've previously contacted Spectrum Customer Service re: a current Spectrum TV advertisement depicting a teenage girl, leaving her home AFTER DARK, walking unescorted WITH HER HEAD DOWN, CONCENTRATING ON INFORMATION ON HER CELL PHONE, enroute to another home in the area.

This advertisement was surely written and authorized by someone who has no concept of those safety concerns taught to our children into their adolescent and teenage years. Even if you are trying to convey this is a "safe neighborhood" in your advertisement, recent data and ongoing crime statistics indicate so-called "safe neighborhoods" are becoming the trolling grounds for sexual predators and pedophiles.

This advertisement does a disservice to our children and their safety. It is also a disservice to the parents and other family members, as well as educators from all walks of life, i.e., law enforcement, education, social clubs (Scouting, 4-H), civic and religious groups, who are working and teaching daily to keep our children safe and out of the hands of those who can and will harm them.

Listen to your own news reports and read the newspapers if you do not agree with this view.I

Sara Golightly, Newport, NC
Parent, Grandparent, Registered Nurse (Retired)

Spectrum has become a total joke . Internet drops out every day ! But my bill keeps going up. Your techs come to my house and say there is nothing wrong with my equipment.Spectrum needs to get their service in order or start letting our bills reflect the crappy service we are getting. Last time I filled a complaint with FCC I received a letter and phone call from one of your incompetent fools telling me that I should be paying more. Janeen Domagolski was the person who responded to my complaint and I have some bad news for this person there is no way on GODS greene earth Im getting what I pay for. If Spectrum cannot deliver the goods let me know and I will take my bushiness to some one who can at least answer the phone. Your call volume is so high I cant get through ! Must be alot of unhappy people!

I am writing this email to bring to your attention the experience I have encountered since I have joined Spectrum. When I initially installed, my experience went smooth. However, since then everything has gone downhill. Everytime I call in customer care, I don’t get the service that I need. I have been hung up on, and mislead in every way possible. I was even told by one of your representatives how I have been transferred to many departments “because no one wants to speak with me.” I was not advised during the contract buy out that I needed to install 3 services, when I only installed 2 services and again was mislead to now not be eligible for the buyout of my directtv contract. I am just extremely frustrated about the miscommunication your representative have told me and no one ever seems to be on the same page. I have asked several times to be connected to a supervisor, and each time I was connected to another regular rep, not a supervisor. I have much experience in customer service so my expectations I look forward to being met when needed. Please take this email into consideration in coaching your staff in better assisting customers.

I have been sick in bed and wanted to watch the UK college football game on TV this afternoon. It was on ESPNU which I don't currently have. I called to add it to my package. I was told the cost was about $12 a month. I said ok lets do it. I was put on hold for about 5 min or so and was told there was a problem. She said I was supposed to have home phone equipment in my house since I had some kind of triple service discount. She couldn't upgrade my service until that phone equipment was in my house. She gave me three options 1) get out of my sick bed and drive to the spectrum office and pick up the equipment 2) They will mail it to me and upgrade my service when it gets here 3) I can pay for a service call for them to bring it here. First of all its not my fault that the equipment wasn't left with me over a year ago when my service was connected. I told her that none of the options would work for me and I hung up. After I hung up the phone I received an email saying my service was upgraded and my bill was going to increase for the added service. I turned on the TV hoping I would be able to watch my game. I still didn't get the ESPNU channel. I called spectrum back and was told the service would not be added until I received the home phone equipment. I told the customer service man that the game I wanted to watch was half over so I don't want the added channel package any longer. He said ok I will have to transfer you to another department. I told him no I'm done being put on hold and transferred just cancel my added service. He said he would. I also told him that I have been a customer for over a year and always pay my bill on time. Why couldn't they just upgrade the channels, let me watch my game and send the phone equipment in the mail? They would of made $12 more each month. Now they don't get any more money and I will go to a sports bar to watch another game if I don't get the channel. I'm not upset with the customer service people. Who ever in management made this policy or decision needs to reevaluate the impact to the customers and the company bottom line.

I had the HDMI ports blown out on two TV's within three months. After the first TV was blown, I purchased a new TV and installed surge protectors. Less than three months later, the new TV had its HDMI ports blown. The cable box should have blown before the TV but the cable box was not damaged. I tried calling Spectrum to have the cable connection to the house checked to see if it was properly grounded. Lightening should not be entering through the cable and into the house. With the automated answering system, I could not reach anyone to rectify this problem or to get the cable checked for proper grounding. It is very frustrating and aggravating to have this happen twice in such a short time. I am requesting that the cable connection coming into the house be checked for proper grounding.

I was charged TWICE for my monthly bill !!! It still has not gone back into my acccout causing overdraft fees !!!!

My wife and I are very dissatisfied with Spectrum's service. It will be easy to use at least 100 words to give Spectrum feedback. First, I want to compliment the technicians (contractual or not) who report to our house to fix Spectrum's many mistakes. Enough of the positive. Negative comments. Months ago we were lied to by being told that we had to switch to Spectrum and away from Time Warner. We have friends who are still Time Warner customers. Lucky them.
Almost every time it rains in the Wimbledon area, my wife has to spend considerable time fixing or getting back service three televisions (one with a big box and two with digital boxes) and our computer. She gets very frustrated. A Spectrum headache is the most common type of headache she suffers from. Getting a customer service rep from India is an exercise in futility.
I could tell Spectrum more stories about the company's dismal customer service. Suffice it to say, Spectrum's monthly rate goes up often but its service deteriorates. Spectrum keeps charging us more and taking away cable channels that Time Warner included. Nothing but a very bad evaluation from me. Do any of your employees even look at the results of telephone surveys? Are results shredded?

I just wanted to advise you that you may want to work with your customer service I called about cable internet phone gave the lady my address she said yes you do have it in your area so we run through all the packages gave me a confirmation because we set it up to be installed next week on a Tuesday and then she put me over to customer service and the lady said that we don't have it in our area so your customer service needs to be upgraded so these people know when you give them your address whether or not that you get your service instead of going through all of it and then finding out you don't

After eighteen months of Spectrum Cable in our house, it’s time to say goodbye. The continued raiding of our channel lineup has become such an issue that it was decided upon by family members months ago when the last raid occurred, that we’d move our business to another provider when and if the next one happened. The back of last month’s bill had a curious little message about adjusting our package (yet again) and w out actually saying they were going to skim the current package, I knew that is exactly what they were going to do. So I called and of course had to wade through automation alley. None of the programmed sayings ever match what I really want to say, you have to wonder like I have the other times I had to try and get answers, are they really just trying to discourage the customer from getting a real answer? You could easily see why some would elect to hang up and just put up w Spectrum’s dodgy way of doing business. However after so many incidents coming out the losing end of the consumer spectrum, we’ve decided to leave.
I was told last month that there was no worry, that our package was only going to see the PAC12 channel disappear and nothing more. Since no one counted that a loss we went about our business and lo and behold last week, The Movie Channels (171/72/73) are no more. Having endured double speak from a so called operator last summer when Spectrum disappeared an entire swath of channels in the 700’s, I knew there was no point bothering w them, as they haven’t seemed to care about channel raiding since they began service in place of Time Warner.
Any time I have had to call Spectrum and try and get answers it always leaves me angry and dissatisfied. Compared to our past providers, Spectrum is really low rent. Apart from a few flowery letters in the beginning stating how Spectrum was going to love us into the next millennium, and provide us w service the likes of which we’ve never seen, they NEVER bothered to update our cable packages. With so many channels now gone from our package, we reckon we know why they didn’t attempt to send us any updated package information.
Several months ago Spectrum apparently had an issue w Viacom, without any indication things were wrong, three of the four MTV channels suddenly stopped availability on our lineup. I called and when finally connected to someone claiming to be customer service, I was told it was all on Viacom and Spectrum had no liability at all. He didn’t seem to understand that I indeed was aware Viacom could demand a reconstruction of product availability, resulting in channels being unavailable. What he didn’t seem to get was that Spectrum should have at least let us know that there were possible issues regarding our channel lineup that were not going to leave us happy w the service.

The practice of raiding a customer’s channel lineup over and over isn’t considered good business practice anywhere in the world that I have lived. Spectrum seems to excel at it and it has left us vowing NEVER to do business w them again. After the numerous fruitless conversations with their so called customer service agents seeking some sort of satisfaction, we’ve grown tired of accepting this as a normal way to do business. In eighteen months the bill has risen from 109$ to 120$, small to some but to an elderly lady it starts to add up. With no real feeling of satisfaction during the last year and a half, and seemingly no care on Spectrum’s part we’ll happily explore what else is on offer from another provider. I have to laugh now when I see their adverts on TV, what they promise is something they really don’t deliver on. Judging from the many, many complaints found here and elsewhere on line I’m not alone in being dissatisfied w Spectrum. We were aware of the shoddy phone and internet service from the start, so we never got screwed there, but many have, just read.

Channel box in both rooms needed exchanged over the last 2 years!!!! Friday's cable box exchange, required 3, THREE, separate round trips of 50 miles each exchanging boxes....service man could not commit to service until 5 days wait time...I've spent $150-200 a month on cable service the last 5-10 years.....Satellite service isn't an option.....Your monopoly has resulted into this....I am being screwed royally!!!!!! I haven't any choice, at 71 years of age, disabled living on fixed income, U.S. Army veteran 1964-1967 etc. etc. etc. Citizens like myself have no choice but to "roll" with the flow....OTHER than your apologies, which i've NEVER heard...

Why won't you pay the Early Termination Fee that you said you would pay?

Our condo complex is going digital on July17th. I had to pay to install a box for my tv or else my tv will not work at all. I am a widow and on a budget and really don’t think I should’ve paying for the installation Please help me. My address is 6021 Bahia Del Mar Cr. Unit 335 St Petersburg Florida. 33715. Thank you

My compliant is Spectrum is suppose to be the best and if that is true why so many problems with your service
I mean it works today doesn't work the next day or maybe not even hours later. The proof is in the pudding in other words just sprouting off about being the best does not make it so. Paying for a product that have works is very unsettling and pretty soon customers are going to get tired of paying for half of what they're paying for. (I know I am) so if your better than anybody else "PROVE IT"

I changed service from DirecTV when I changed I was told that spectrum would buy out my contact I send all paperwork twice thru mail this has been going on since May ,June 11 2018 sent fax still haven't heard from anyone I would not have changed over if I knew spectrum wasn't going to do what I was told I had to pay $359.00 that I really could not afford appreciate your help home email is Williamson 2002@brighthouse.com

Since took over from Brighthouse, Spectrum has been robbing customers left and right and no place to go for help. I started with Brighthouse several years ago under +-$20 and at the time Spectrum took over I was paying in $40, which went up to $49.99. And now it is asking for $69 for no reason. Thanks to our dysfunctional government, these crooks are free to do what they want, forgetting it was our tax money behind development of Internet. They have taken monopoly over the market and their greed has no bottom.

I called to inquire about the increase to my monthly bill and how I can decrease the cost. I was told basically nothing and she hung up on me.

We just don't have the energy to contact Time Warner/Spectrum customer service again. We have reached out to you 4 times for information regarding our current service and possibly changing to Spectrum. Each time a different rep with a different story. Our current plan is terrible and our internet and TV is often going out. None of the reps offered to help with our current problem. There were suggestions to switch from Time Warner plan to Spectrum....unfortunately the cost and plans are very very expensive. We feel we will need to look at other options for these services. Funny thing, after our last call our TV and Internet became worse. Too bad you are not like your commercials because you clearly don't value your customers.

Shane Agno Field Op at Ala Moana Hub, Honolulu Hawaii, shane.agno@charter.com, 808 594-6713, e-mailed me and told me they need access to my apartment to fix a line in the building. I cancel all my work for the day, a Saturday, waited 3 hours, nobody showed up or called. I called Spectrum phone number, they don't even have any record of this arrangement. When e-mailed Shane Agno when I got back to office, he just replied brushed me off like nothing, not claiming responsibility of stood up someone he doesn't even know and stupid enough to agree to help him. I kept my promise and showed up for someone I don't even know, thinking he is Spectrum employee, much better company than old OTWC with terrible horrific customer service. I am wrong!!!!! I am very very pissed, this happened last week, I still can't get over this, I can't have closure. I didn't do anything to this guy and he treated my time like shit. He is a Spectrum employee. TERRIBLE TERRIBLE EXPERIENCE, SICK SICK SICK. Spectrum should be re-training these assholes first before busy painting work vans! I will never, never agree to help anyone from Spectrum again.

What a horrible experience....Spectrum customer service is awful...their attitude is that they are the big guys in town n the customer has to do whatever they want...they are rude n their telephone personnel don’t know what they are doing....if u need a company that u can work with go to Dish....hate Spectrum !!!!!!

every time I talk to someone about the increase in my bill. they tell me if I do this I will get more service need new equipment or something but it always changes from one representative to another I am now paying 243.00 dollars for the same system that I had last summer. Starting in November 2016 my bill kept creeping up and when living on a fixed income one can not afford such increases, but I know I do not have to order cable that it is not a necessity. But I truly believe that an increase of 51.00 over 7 months is quite a lot. last increase took me up to 238.00 I called and was told that because I was a time warner customer not spectrum that my bill was increased because my packaged change, so I changed to spectrum. I was also told that I would receive all the channels and also get higher speed on the internet I would get the gold package at 243.00 a month included everything. I don't get every channel and I received a bill for 252.00 because it took place in the middle of the month. Kind of stupid still it would be cheaper to stay with time warner until the next billing. I was also told to call when my new modem came. I never received a modem or a call stating that I wouldn't be getting one. I feel I am quite upset and worked as a customer service manager for 40 years and I would have never treated my customer in this way. I know that I am wasting my time and effort writing you. But I will never recommend spectrum to any of my friends or family.

back in January, Spectrum put a temporary cable between 2 of their boxes.
the cable was (and still is) in the street in front of 3 houses (including mine)
to me it is a HAZARD since I have tripped on it
I have called several times to ask when the cable was going to be buried.
28 Jan - was told that it would be buried within 7 days
03 Feb - nothing had happened so I called and was told that it would be buried within 7 days
09 Feb - nothing had happened so I called and was told that it would be buried within 7 days
11 Feb - called again and was told that it would be buried within 7 days
12 Feb - called for status and was told it was a big job (needed permits, etc) said it would be complete within 3-5 days
FOR SOME REASON I DO NOT THINK IT WILL HAPPEN.
RSVP - anyone able to help?

I have been a customer for 25 years. I am /have been trying to get a reduced bill since my "promotional offer" expired
I spoke to a woman on the phone who really didn't try, chatted with 5 different people who couldn't help me either. I was
transferred multiple times over the period of less than an hour so I had to repeat my situation over and over.
I am very very disappointed in the lack of effort made by your staff to help me .I see ads on TV constantly advocating the" best service
at the best price". I don't see it. If you are true to your advertised word , please contact me and we'll talk
845-635-2544

on the 6th of January your guys from spectrum were working in front of my property at 4362 eagle st and when they pull their truck on top of the sidewalk they damage my fence so far i called like 10 TIMES and nobody has gotten back to me.310-325 7220 I NEED MY FENCE REPAIR

I am currently using spectrum's starting plan with 100 MBPS and it is costing me $73.19 monthly. I received a letter from Spectrum stating I am eligible for the Spectrum Internet Assist plan which includes 30 MBPS for $14.99 monthly and in house wifi for $5.00 dollars more bringing the total to $19.99 monthly. I am disabled. I am on food stamps and have Medicaid and Medicare and my income is less than $800.00 monthly. It would help me immensely to cut $40.00+ from my internet bill monthly. I called Spectrum and was transferred a total of five times before I was finally told I was not eligible because I have had internet service with them within the last 30 days. This is the only reason I have been denied the downgrade in services. If this service is actually available to people who need it then I should be allowed to downgrade to this service.

The ad specifically says no installation charge, yet I got my first bill and it has an installation charge. I was told that in my area there was no such program. Also, I was told by the salesperson that I got one cable box free, yet on my bill I am charged for a cable box.

My remote control does not work, and another TV I have was not installed, no cable from it to the wall.

Susan Williams

I need to know when they are going to fix my service. I have gotten quite a bit of misinformation about when it can be fixed. The tech says that they need to run a new line under the road. I have been told they will do it yesterday. I just got a call from the tech sup and he said it would take him 24 hours to follow up with the tech to see why the line they ran in September is leaking and needing to be replaced. I understand marking and all the other items they told me about, I will need to drive to the beach to be there when they fix it and I need the one hour guarantee that I have seen so much on TV. The last operator (a supervisor) I talked with said that there was not a way to put in a complaint. Yet another lie from Spectrum.