Contact Spectrum Corporate

A very courteous rep referred me to your online site for asking questions about issues I have with the Spectrum email. I formerly had Roadrunner email service. It became very slow. I called and was transitioned to the Spectrum email login which was much faster. However, I cannot any longer execute many functions that were available at the Roadrunner login site. I have written to you all about this already and never received a response. Just today I requested online assistance because I could not open a pdf file that had been forwarded to me by my spouse. None of your online tools, including a chat line, was capable of addressing the question. I have wasted 30 minutes trying to find an answer, only to be told that I may have to talk to a live representative. It should not have taken 30 mins for you to give me this direction. This is only one example of the many missing features on Spectrum email.

The absolute worst! I called to downgrade my services on 5/25/19 its now 7/16/19 and its still not downgraded. Why is this taking so long so send out new equipment? what is the problem, if reps say they are going to call you back, they should! I had 3 reps tell me they were going to call me back and never did. that is so much worse, just say you can't figure it out and give it to someone that can.
Being overbilled, all the extra time and energy its such a horrible experience. I will be canceling my service soon. Its not worth all the time energy and grief. One rep told me my order can cancelled the other said that if I didn't call the order would have stayed open. They have no way to track open orders. How is this okay, and in the meantime, they tell me its done and I'm still getting billed for services I specifically asked to be removed?! so frustrated.

I am waiting on a contractor to bury a cable from the plant stick to my house to improve tv channel signal reception. The plant extension was implemented in April 2019. It took 2 months to get the first cable buried. I have made numerous calls to get this upgrade completed. It has been 2 weeks now that i was told it would be 5 days to get completed. Spectrum customer service supervisors are not making this job get done. This is my 2nd complaint in over a week with no response.

What's going on with Spectrum/Time Warner San Antonio tonight????? I hate your service. I am also a Direct TV member, not that they are much better, but for 'cable' YOUR SERVICE SUCKS!!!! I am so close to dumping Spectrum/Time Warner, just give me a few more hours of this crap and I will. If you want my money - FIX IT!!!!

I am still waiting for completion of the plant extension to provide better reception of my tv channels. I'm fed up with the delays since April. I've made numerous calls and your service provision has failed. I'm rating Spectrum at an "F". I'm considering dropping tv service.

I am contacting you because I am tired of the total incompetence of the several service people, supervisor and dispatchers I have spoken with.
I had my property marked prior to have drainage work done. When cable line was unearthed work was stopped we called Spectrum and asked for a drop line. The service man came out told us it was a dead line and not to worry and we didn't need a drop line. Well he was wrong. Line was active. I and my neighbor lost service. Since then we have had exposed cable wires spanning the front yards and street of 3 properties. I was told they would bury it. That would be done within 10 business days. Well that has passed. Called again spoke with a supervisor who said he would have dispatch call me. Someone called told me it would take 10 business days. Told him it's already been more than that. Said property had to be marked. This cable is running about 400 ft across 3 driveways and on the road. If
there was another cable company in this area I would change. I am sick of talking to automated machines and stupid people. I thought you should know how terrible your company service is.

I have several channels that I watch(mostly sports channels where the picture is distorted and the static is so bad that I can;t hear the commentators.
This is not on just one of my t,v,s but all of them.
What causes this problem? I hate to pay what I am paying and can't watch the channels that I am paying for.

I have a tech appointment at 10-11 A.M. Monday. After 1 week of trying to resolve my tv problem it is now fixed. Please cancel appointment. I also want an adjustment on my bill. I was handled very poorly and I am VERY dissatisfied with my service. I have not had cable for a week. It came back on at 1 A.M. Sunday morning. Sprectrum has a lock on my 100 unit senior living apartment. Otherwise I would cancel and go elsewhere. You are terrible when it comes to customer service.

Worst customer service I have EVER experienced.

Henry Carleton
phone 678-787-0055
3812 Forrestgate Dr. Apt 9
Winston Salem N C 27103

I've been a Spectrum customer for nearly 2years and have received nothing but POOR Internet Service and a HIGH monthly bill. I've contacted Technical Support over a dozen times due to our Internet timing out during movies, PC usage and phones, this is RIDICULOUS! The worst part you all removed Epix and Cinemax but DID NOT reduce my BILL!!! We are still paying a $280 dollars and do NOT have all our stations SOMETHING IS WRONG WITH THAT!! Our DVRS are refurbished and old, when are you all UPGRADING??? I was told when I signed up you all would have a DVR that could record more than one show...LIES its 2019 and nothing has changed! I need someone to adjust my monthly BILL and or add all stations back ASAP and look into replacing our boxes and fixing these internets INTERRUPTIONS

Good morning. I have been patiently awaiting some form of contact from Spectrum regarding the plethora of easily avoidable issues my family needlessly endured due to customer service and technician rep's misinformation, insufficient knowledge, inadequate communication skills, as well as, shoddy - to put it nicely - installation resulting in property damage to the interior and exterior of my home.

Regrettably, the customer reps who informed me that my complaints were being expedited to upper management and I could expect a phone call ASAP! So, either they were less than forthcoming with the truth or management discarded my complaints, erroneously deciding no further action was necessary.

I cannot emphasize enough my discontent with the services I have received. I will not go into greater detail, as I have made several statements to reps reiterating my complaints - which I fully expect to be investigated, rectified, and amicably resolved for all parties.

Certainly, you can appreciate my displeasure and disappointment with absolutely no acknowledgement, correspondence, or contact whatsoever by Spectrum. It is a poor reflection of a company whose reputation is based on pride in customer care and satisfaction.

Attached please find pics of the installation technician's damage to my property. I look forward to hearing from you regarding this matter.

Thank you for your time,

Sincerely,

Mrs. S. K. Glenn
Tampa, FL

Account # 8450100063586704.-
I am an extremely upset, dissatisfied customer. On 5/ 28, I had a 1pm -2pm appointment. I receive no call form spectrum the service is delayed. I call spectrum at 2pm to find out the status. The representative informed me the technician is on their way, they forgot something and they will return.
At 3:30 I called again and informed them I have been waiting since 1pm. The representative said they will contact the technician and I will receive a call in another hour.
Someone from Spectrum called me approximately 4:29pm, to inform me the technician try to contact me and was unsuccessful therefore it will be rescheduled for tomorrow (5/29) at 6pm -7pm.
At this point I was livid, I told the person, “This is unacceptable, I have been waiting since 1pm and no one has called me. I took off work.” I was so angry I informed them I was going to make a complaint.
I called Spectrum filed a complaint and was reassure that someone will come in to install my internet that evening.
At 7:55pm I received called from a recording saying to confirm my appointment for tomorrow (5/29/19) at 6pm. That is unacceptable. This is the worst service. If I don’t get a technician today at my convenience, then I will cancel my 2 account I have with spectrum. I feel I should be compensated for all the frustration you have caused me.

Spectrum Cable/TV Network
Attn: Executive Office
12405 Powerscourt Drive
Columbia, MO 63131
May 25, 2019

RE: Major Complaint (Cable Bundle – Phone # 727 457 3520.)

Dear CEO/Management:

I am a new customer since 05.18.2019 and please consider this as a Major Complaint.
First of all, I don’t have the right words to say how poor your service is, bad communication and misrepresentation by your staff. I have been on the phone with Spectrum from last Saturday (05.18.19) from 10:30AM EST to 8PM EST till now, trying the resolve ongoing issues. I should not have to, since it is your responsibility to make sure I received what I agreed to. I expect Spectrum to compensate me for the inconvenience they caused me from last Saturday until now.
I verbally signed up for Spectrum Triple Select Service, for a monthly grand total of $130.37 (including FL taxes). After the service was installed, I found out it was the wrong bundle, your Sales Rep. (Amanda) at the Raleigh location signed me up for. Even though I was on Spectrum Website's telling her what channels I want in the package. She assured me that I am getting the package I asked for and I should not worry. I was on the phone with her over an hour.

I told the Technician that it is the wrong package and I need the correct one. I called your Sales Office and spoke to Leon at the Riverview location and asked to speak to a Supervisor. He reached out to Sandra (not sure what department) and she advised him to add the channels I was missing for the same price of the wrong package ($130.37). However, I got the channels, except Leon took away the 2 premium networks.

I was very concerned about the bill I would receive with erroneous charges and he told me that Sandra would make the adjustments, before I get my first bill. I requested a callback from Sandra the same day and up till now she hasn't reach out to me. Overall Leon did a good job resolving part of the issues, but it still not resolved yet.

Spectrum took me away from doing my personal business and chores, plus the Stress and Frustration, that I was getting sick to my stomach. I would like to be compensated for my personal time, and still the issues are not resolved.

Late Saturday evening I was very disappointed when I discovered that the devices the Technician install were refurbish and not new. The headache started again, when I spoke to at least 3 people and none could provide an answer or try to resolve the issue. They told me if I need new devices, I must take them back to a Spectrum store and exchange them, because they will not send a technician to my house to exchange them. They continued to say that Spectrum have the right not to disclose that they would install refurbish devices, because the service works, plus it is a $50 charge to send a technician to my house. Are you kidding me? I just paid $50 for installment, plus I am unhappy with the process and the misrepresentation. I pay a full month’s payment and I have a right to request new devices and Spectrum cannot dictate to me what is acceptable. I am a customer and have rights and your service is not free, I would like you to send the new devices I requested. Moreover, Spectrum did not disclose this to me before I verbally sign up the service.

Early Sunday morning (about 4AM) I did not have any cable for my TVs. I called and spoke to a Service Rep. and he got it working. About 8AM the same morning, the cable was out again, so I had to call back. No one at Spectrum really understood the frustration I was going through and it only make the situation worse.

I received a statement this past Thursday stating I owed $203.32 and it is due May 28th 2019. I only have the service for 1 week, plus it is not what I originally agreed on. I expect you to resolve the ongoing issues, since your staff is not competent and at least keep my sanity. Going forward my monthly bill will be $130.37. Once again, I would like to be compensated for all the inconvenience you caused me. Your service is really BAD, I don’t think it can get any worse. Please take my concerns serious and would like a call back ASAP from you. I can be reached at 727 457 3520.

Thank you.

I have been having problems with the receiver in the living room we have to unplug it and plug it back in to watch tv. Called Spectrum and the lady said she would send a new one to us. We received the empty box to return the old receiver and cables. When we never got the new box I called Spectrum on May 17th around 6:00 pm the lady I spoke with said she would have a new one sent then put me on hold for 15 minutes than she says she can not get a match with our address and said we could go to our local Spectrum and pick up a receiver I told her that would be fine so she puts me on hold for another 15 minutes than tells me that I can't pick it up at the store that they would have to send someone out to replace the old receiver so my husband got on the line and asked to speak to who ever was over her and then she began to laugh at him and the other women that spoke to my husband went thru the same thing the first women said to me. My address is 199 South Wind Drive Vass NC 28394 (910) 528-4661

I live at 103 Eagle Crest Drive, Olean, NY. Last Fall Spectrum ran underground fiber optic or high speed cable. Since the snow came early they never finished grading and reseeding. Please have someone contact me as soon as possible. We have a wedding coming up in June and we would like to get the driveway entrance looking more appealing.
If you don't have anyone that can respond quickly, let me know and I thing I can get someone for around $200 to complete it.
Thank you very much for your quick response regarding this. My contact number is 585-403-9496

Thanks,

Steven Pancio

I'm on a fixed income and i pay my bill every month, on May 3rd 2019 i used the app on my phone to pay my bill now the amount that was due was 209.17 and that was what I was going to pay but somehow they took 448.00 from my bankcard i hurried to call them to let them know this the person I spoke to told me that they could put the money back on my card and that would be in the next 3 business days so the money would be returned to my card on May 8th, 2019 I called again on Monday just to make sure that everything was going as told to me but was told something different was also told that the person I previously spoke to didn't fill out the proper paperwork for me to get my money back then told I would not get my money back because I owed them this and that was not the case I am truly upset about this

I RECIEVED A BILL WITH A FEE OF 149.00 FOR A TECHNICIAN THAT THEY APPARENTLY SENT. THEY STATE THAT THE TECH DID NOT SPECIFY WHAT HE DID OTHER THAN CHECK THE LINES OUTSIDE. I HAVE INTERNET PROBLEMS. IT IS EXTREMELY SLOW AND LAGS ALOT. I WAS NOT INFORMED THAT THE VISIT OF THE TECH WOULD HAVE A FEE AND THAT THEY COULD CHARGE WHATEVER THEY FELT LIKE IT. SPECTRUM IS NOT BEING RESPONSIBLE FOR THEIR ACTIONS AND JUST PLAINLY WANT CHARGE. THE PROBLEM STILL EXISTS AND NOTHING WAS DONE. I AM A BUSINESS OWNER AND THIS IS NOT HOW A BUSINESS SHOULD RUN!

We have been without cable for 25 hrs. We have made numerous phone calls and have been lied to every time about sending someone out to check the problem. This is not the first time we have had issues with Spectrum. The last time we were without service for 3 days. I worked in customer service for over 30 yrs. and this is not how you treat your customers! We are seriously considering another avenue for cable service. So frustrating to be treated this way when you are paying over $100.00 per month for your service. I would not recommend Spectrum to anyone!

We didn't have service for two months and was still charged call several times to see several different case numbers and still no adjustments have been made and this happened last November. Recently phone lines and was down call Spectrum and also call Private phone company telephone company of a sister it was on Spectrum in so we had to pay the private phone company 150 because Spectrum came out the day before and didn't know what the issue was. They bill us months in advance for service we haven't even received yet

Keisha from Spectrum customer couldn't help me find a Spectrum mobile phone center. I returned phone and Angel and supervisor rudely lied and added extra fees for returning phone. Never will I use mobile phone from Spectrum.

On March 23, 2019, my husband bought a phone (LG K30 Black 16gb) by theGig. after pressured by the salesman. (my husband only wanted to replace his flip phone). I paid the total of $203.99. We were told we could return the phone within 30 days for a full refund minus a stocking fee. We were not given a box or a receipt. I had to get a receipt on the Internet.
We are both seniors and only use our cell phones for emergency. On Monday April 15., 2019, we went back to the store to return the phone for a refund, were told we needed to have the box. We told the person that we were NOT given a box. She was very rude an told us to come back on wednsday (yesterday April 17, 2019) to talk to the salesman. I We went back to the store to talk to the salesman but We were told he no longer works here, and again said no refund without the box. I cancelled the service on April 15, 2019.
We are suspecting that this is a ploy from Spectrum to defraud seniors, by purposely not giving them a box at the time of purchase so they can refuse refunds. If we do not get any satisfaction in this matter, we will file a complaint with our FLORIDA ATTORNEY GENERAL.
Lonnie and Chantal Grassman
anadvocate2@yahoo.com
Acc, #16818604
Order# 394678
SPECTRUM Store address:3760 US Highway 98N
Lakeland, FL 33809

I want to watch Sheoppards chaple on spectrum. I saw it once and have never seen it again. Can you please get this program on?? I also cannt find many religious channels except channel 631. Please tell me where are more? 24 hours religious channels thank you.

Since Spectrum took over Bright House in Eufaula, Alabama the service and quality of services provided have been terrible. The amount I pay for phone, internet and cable television have gone up and the quality of service has gone down. Phone service and internet are a hit and miss on a regular basis. Cable television service is also a problem. I have cable service for the SEC Network, I have to unplug the reception box, plug it back in and all I still get is a picture with lines of interference across the screen and sound that is about every 4th word. The (EAS) Early Warning Service for severe weather is a blank screen and part of one word about every 5 seconds. There is no way to determine what the severe weather situation is about. This is a problem throughout Eufaula. Numerous people have complained to Mayor Jack Tibbs. The response from Spectrum employees is your wiring needs to be changed, you need to buy a new television, just one excuse after another. I am ready to organize a movement to file complaints with the BBB and Alabama Public Service Commission. I am a long time customer with Bright House but this situation has become ridiculous.
Sincerely
David Williams

signed up for Spectrun select tv ,cable and internet.cost was 125.00 including taxes for two years.the service I got was for a lesser package.customer service now tells me I can upgrade for 200.00 total.all attempts to remedy have fallen on deaf ears.Sales and service has been horrible.have been told they will call back but have not heard a word.My last attempt is to send a letter to cooperate office .maybe they can help.not holding out for a resolution.

This is not okay. I have home phone, cable and internet. and since the day it was installed I've had problems. yesterday, I reached out to customer support and was told someone will call me back, never happened. I only have my cell phone for communication, no house phone. today, I tried to chat with an agent to get a tech scheduled to come out to my home and was disconnected 4 times ! as you can see below! and one chat rep said they would have someone call me back in 90 minutes,, big surprise no call back! its disappointing that your company has gotten so big , that you think you can afford to treat your customers this way, really sad.

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‎Apr‎ ‎09‎ ‎4‎:‎46‎ ‎PM - read

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Welcome to Spectrum Support. I am happy to assist with your Spectrum Internet/ Phone Services today.

‎Apr‎ ‎09‎ ‎4‎:‎47‎ ‎PM - read

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I am at 4007 Oakley in KCMO 64130 and my service is not working , since early yesterday. I called and soemoene was going to call be back and never did. please help

‎Apr‎ ‎09‎ ‎4‎:‎48‎ ‎PM - read

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t.v, phonem and internet are not working

‎Apr‎ ‎09‎ ‎4‎:‎48‎ ‎PM - read

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house number is 816-921-0081

‎Apr‎ ‎09‎ ‎4‎:‎48‎ ‎PM - read

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So all services out I am looking into it now.

‎Apr‎ ‎09‎ ‎4‎:‎48‎ ‎PM - read

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correct

‎Apr‎ ‎09‎ ‎4‎:‎49‎ ‎PM - read

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I most definitely need my phone, I'm a cancer pateint and need to be in constant contact with my emergency contacts

‎Apr‎ ‎09‎ ‎4‎:‎50‎ ‎PM - read

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I do apologize.

‎Apr‎ ‎09‎ ‎4‎:‎51‎ ‎PM - read

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I know these things happen , but i have not had one week of complete services since the install over a month ago.. something has to happen better

‎Apr‎ ‎09‎ ‎4‎:‎52‎ ‎PM - read

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I think my original tech that did the install just dumped the equipment and did the very least that he could do to get me going, it litterally messed up the very next day

We're sorry it's taking longer than expected to reply. Your agent will respond shortly.

‎Apr‎ ‎09‎ ‎4‎:‎54‎ ‎PM - read

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of course

‎Apr‎ ‎09‎ ‎4‎:‎59‎ ‎PM - read

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are you still there?

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You are now connected to Nick H

‎Apr‎ ‎09‎ ‎5‎:‎02‎ ‎PM - read

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Hi, how can I help you?

‎Apr‎ ‎09‎ ‎5‎:‎02‎ ‎PM - read

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can you see my responses above? i was explaining it to another agent and she dropped me i guess

‎Apr‎ ‎09‎ ‎5‎:‎03‎ ‎PM - read

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Sorry it got cut off,

‎Apr‎ ‎09‎ ‎5‎:‎03‎ ‎PM - read

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I will do anything I can to help

‎Apr‎ ‎09‎ ‎5‎:‎03‎ ‎PM - read

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I am at 4007 Oakley in KCMO 64130 and my service is not working , since early yesterday. I called and soemoene was going to call be back and never did. please help

‎Apr‎ ‎09‎ ‎5‎:‎04‎ ‎PM - read

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t.v, phonem and internet are not working

‎Apr‎ ‎09‎ ‎5‎:‎04‎ ‎PM - read

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house number is 816-921-0081

‎Apr‎ ‎09‎ ‎5‎:‎05‎ ‎PM - read

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I most definitely need my phone, I'm a cancer pateint and need to be in constant contact with my emergency contacts

‎Apr‎ ‎09‎ ‎5‎:‎05‎ ‎PM - read

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I know these things happen , but i have not had one week of complete services since the install over a month ago.. something has to happen better

‎Apr‎ ‎09‎ ‎5‎:‎05‎ ‎PM - read

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I can understand not being able to call, I can request an emergency tech now, one moment please

‎Apr‎ ‎09‎ ‎5‎:‎06‎ ‎PM - read

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no one is helping. i need a tech to come to my home today please!

‎Apr‎ ‎09‎ ‎5‎:‎09‎ ‎PM - read

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nick, are you still with me?

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You are now connected to Thomas R.

‎Apr‎ ‎09‎ ‎5‎:‎12‎ ‎PM - read

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Welcome to Spectrum Support. I am happy to assist you with your internet issues today. I hope you are having a great day.

‎Apr‎ ‎09‎ ‎5‎:‎12‎ ‎PM - read

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Can I please get the city and state associated with the service address?

‎Apr‎ ‎09‎ ‎5‎:‎14‎ ‎PM - read

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you are the 3rd person to chat, so hang up now if you are not going to help me, i cant repeat meself again!

‎Apr‎ ‎09‎ ‎5‎:‎14‎ ‎PM - read

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I am at 4007 Oakley in KCMO 64130 and my service is not working , since early yesterday. I called and soemoene was going to call be back and never did. please help

‎Apr‎ ‎09‎ ‎5‎:‎15‎ ‎PM - read

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I can understand not being able to call, I can request an emergency tech now, one moment please

‎Apr‎ ‎09‎ ‎5‎:‎15‎ ‎PM - read

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that's what the last guy said before he disconnected

‎Apr‎ ‎09‎ ‎5‎:‎15‎ ‎PM - read

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I am here to help, allow me just a moment to get that account up.

‎Apr‎ ‎09‎ ‎5‎:‎15‎ ‎PM - read

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t.v, phonem and internet are not working

‎Apr‎ ‎09‎ ‎5‎:‎15‎ ‎PM - read

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excuse me if i dont belive you

‎Apr‎ ‎09‎ ‎5‎:‎16‎ ‎PM - read

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house number is 816-921-0081

‎Apr‎ ‎09‎ ‎5‎:‎16‎ ‎PM - read

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I most definitely need my phone, I'm a cancer pateint and need to be in constant contact with my emergency contacts

‎Apr‎ ‎09‎ ‎5‎:‎16‎ ‎PM - read

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I know these things happen , but i have not had one week of complete services since the install over a month ago.. something has to happen better

‎Apr‎ ‎09‎ ‎5‎:‎17‎ ‎PM - read

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I completely agree.

‎Apr‎ ‎09‎ ‎5‎:‎17‎ ‎PM - read

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I think my original tech that did the install just dumped the equipment and did the very least that he could do to get me going, it litterally messed up the very next day

‎Apr‎ ‎09‎ ‎5‎:‎17‎ ‎PM - read

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With this being a emergency situation, what I am going to do is submit a ticket to have our tech department call you. Within 90 minutes they will call you and schedule someone there as soon as possible. Would that be okay with you?

‎Apr‎ ‎09‎ ‎5‎:‎18‎ ‎PM - read

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someone told me this yesterday, they nver called, my cell phone is 816-462-2026.. my house phone is not working... remember, please just send someone

‎Apr‎ ‎09‎ ‎5‎:‎20‎ ‎PM - read

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its already been more than 90 minutes, its been more than 24 hrs since ive tried getting help, and 30 minutes just trying to chat with someone.

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You are now connected to Tyral T.

‎Apr‎ ‎09‎ ‎5‎:‎24‎ ‎PM - read

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Thank you for allowing me to assist with your Internet/Phone concerns. I am happy to assist Sarah.

‎Apr‎ ‎09‎ ‎5‎:‎27‎ ‎PM - read

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Thank you for patiently waiting. Can you elaborate on the issues you are experiencing with your Internet/Phone?

End Chat

Type here

From the beginning installed wrong equipment.
I paid the bill four five times later service calls still not getting what I paid for they finally changed out the equipment and installed the right equipment that was promised.
After the for five visits now I was doing speed test and never receiving the package you originally signed me up for.
I paid the bill.
Several more times technicians needed to return to site finally a technician register the equipment.
Still not receiving what I paid for on a consistent basis.
Now I decided I am not going to pay the bill.
And the true colors come out with even more horrible customer service

I'm requesting one last time for this account to be adjusted and to provide me to Wheats with uninterrupted service and providing me the speeds that I am paying for

Too Whom it May concern:
I Called Spectrum to get a scheduled appt for spectrum installation of residential services on 3/ 29/19. I was provided an appointment for 4/3/19 at 10am. My appointment was rescheduled for 11 am then 2 pm without consulting me. I was left a message on my phone confirming these actions on the day of the appointment. I called Spectrum to clarify the messages and was told that the technician would not be coming today because he was not working. Ihad scheduled time off from my work to accomodate the appointments that were no longer valid and I would be rescheduled for 4/3/19 between 4-5:30pm. A supervisor confirmd this date after he contacted the dispatch. I took off work again to make sure I would be home for the installtion on 4/3/19. The Spectrum installation technician never came or called. I called Spectrum to report the no show. I was informed after the staff contacted the dispatch that the technician had arrived at 5:29 but no one answered . I called Spectrum and reported no one came because I have a doorbell and door camera that alerts me when someone comes to my door. i aske to speak to a supervisor who was too busy to talk to me and told the staff to relay to me that a attempt to call me to reschedule would be initiated in an hour! This is horrible custmer service! I have lost 2 days of work from this experience and still no customer service satisfaction or compensation!
This service was horrible and unacceptable. Spectrum prides itself on Great customer service in ther mission. Is this experience accurate and what future customers have to look forward too?
Regina White-Heisel

It’s pretty sad and unacceptable when the people at spectrum keep you on hold for 1 hour ...... I called on Sunday night because our tv didn’t work and guess what it still doesn’t on Thursday night VERY BAD CUSTOMER SERVICE UNACCEPTABLE

Spectrum for internet speed is slow and poor connection has been going on for past a couple years and I contact them for credit for the poor service most of the time they will refuse or they'll make it difficult for them to listen to me or even they promise to give credit for their poor service but later on they never apply credit. few occasions that apply but only 1 or 2 dollars here and there and they keep raising their price. they are monopoly. we need to take them accountable for their deeds! Thanks.

I have been with time warner or spectrum for years,i never thought it would come to me looking for other service,when I started with spectrum
i was in the gold package well over 200 dollars a month,I had everything then EPIX was taken away my bill still remained over 200 dollars
i wanted a package cheaper with star,and HBO ALL I GOT was we do not have anything and you are in the best package,it looks like your regular
customers are beening taken advantage of it makes you want to write your government officials and let them know,that once you get
in with spectrum your bill goes up and up,there is no package even its for a year like time warner had it.its like you are keeping us in the
same package in order to help pay your bills,what ever happens about looking out for your ongoing customers,you have forgotten about us

you have very rude customer service staff to begin with. now you have taken away channels and my bill went up..not only am i going to write bad reviews everywhere i,m also going to tell all my friends on social media how awful spectrum is.. good by spectrum another customer lost....

I ordered internet and phone. when rep got here he told because I had dish I had to get an business account. I told him that I didn't before, and he told me the only way I get internet was that way. I had just come home from having a hip replacement, was on meds, and being older he took advantage of that. no one seems to care, they had to send someone out, almost 2weeks later because I caught pneumonia. the second guy comes out and tried to talk me into keep[ng dish, because it was already late in the day, and it would take 4 hours. I insisted I could not wait. he did not cover his shoes, and he left he plates off in every room one had something sharp on it and my 3 month old Pompeian, racing around room playing ran into it. We had to take him to the vet 297.89 cents to get stitches, because he left a plate off laying on floor. he left so fast I could not ask needed questions. almost immediately I i had to call and stay on the phone 5 to 6 hours telling the same story and being passed around not one of the remotes worked the next day another guy comes out, and he put in a new box, but could not get the new remote to work, and told me I had to use the old one. Soon as he left it did not work a fourth guy comes out and fixes it all he was good/ the remotes still don't work, and they want to still bill me. they were supposed to send me phones but cancelled said I had a huge balance. I want to go back to dish. this is clearly wrong, I was taken advantage of, and I am not the only one. I am going to the news anyone who will listen.

I recently called Spectrum to ask for any compensation after my home being destroyed by Hurricane Florence in October of 2019. My house is still uninhabitable. Who knew it would last this long? The first agent in encountered was dry, to the point of rude and offered absolutely of no help accept to pause my account for $5.00. I politely asked to speak to a supervisor. Unfortunately, the supervisor wasn't much better. He was just more confident in his answer. No accessions accept to pause my account because even though I was not able to live in the house, the survive is still running and the charges are legitimate. True, but neither of these agents seem to have any idea of good customer service, nor the value of trying to keep a long time customer. I've been a loyal customer with Time Warner for over 20 years.

As a retired customer service manager with a major Airline, I understand the importance of good customer service. Spectrum does not. I will be switching as soon as possible to another internet service. No thank you Spectrum.

Sincerely,
Susan Scoggins

I called and asked if spectrum was available in my area and I was assured that it was and then 20 minuites later I was transferred and was told that I was not getting phone, internet, cable installed .
there is access literally 1000 feet from my residence , 5 homes within eyesight of my own home, and literally 50+ homes on our road that have no access to cable television, cable internet, which seems like a revenue stream that your company is missing out on.
I spend 300.00 dollars a month between dish network and hugesnet internet service just at my residence. that is over 3600.00 a year just for one residence, even if half the homes signed up for spectrum services your company would generate 100,000 dollars a year in added revenue. and that is not even including phone access.
I know that it doesn't sound like a lot of money to a billion dollar company, but a million dollar revenue stream over 10 years to run 5 miles of cable which you already have the manpower and materials to invest.
got to make you wonder how many of these 5 mile, million dollar pockets your company is losing out on.

sincerely, scott sluyter

We were held responsible for a bill we had not received. The company threatened to discontinue service. They were terrible to work with.

lost the Cinemax movie channels but received NO deduction in my bill.. So let me get this straight less channels for same amount of money. Just doesn't seem fair. This cable bill is just ridiculous a 162.29 a month for cable and internet. and where i live a have no other options. I would like a response to my complaint in a timely manner thank you Mark Buescher very unhappy customer

607-296-7155 - Had 4 tickets go through (6 week period) to release restriction on savings account to pay on cable bill. Was told on 4 occasions the past 6 weeks, that it was taken off, but still is restricted for the next 6 months. Was lied to numerous times, IE will call you back, gave a false name over the phone, and couldn't explain why payment would not go through because they showed the restriction was taken off. Very upset with the lack of skills/training that the reps have towards their customers with incorrect information given to the customer. I am the daughter of this account and I help my mom pay it (from DE), she's elderly and cant get out.

Spectrum Factory Street Athens Ohio, on February 20th 2019, I put my payment along with many others in the drop box, after 7days ALL those payments remain in drop box, MANY OF US GOT SHUT OFF, when the employee at the Athens store check box hundreds of payments where not posted

I'm staying at the Myrtle Beach SC at the KOA and we have your Cable. we keep loosing chanel's we see your truck come in and fix it . th next day w have the same problem. this problem should be fix

internet is very slow.keeps locking up.loose connection often.the motem and router was changed about three months ago it was way outdated,did not help much

I have been on Phone for over 2 hours (I am not exaggerating!) to just change a TV/internet/Phone package. The agents transferred me about 9 times to different people, obviously most of them were wrong person/department. This is totally un acceptable. I wish the management takes a serious look at their services and address these problems and overhaul their entire procedure of solving the issues of customers. T have been a customer for over 8 years. Shame on them

I received a promotion for $44.00 each for TV and internet. When I received the estimate back Internet was $70.00. Then the total jumped to $149.00 per month. It seems this is bait and switch.

Overcharged from the start. Charged fee to upgrade service. Spectrum refused to credit the $38.00+

Phone service requested. Rep stated using the Windstream # 205-629-3998 would present no problem. Tech installed service and checked dial tone and everything appeared to be functional. A family member attempted to contact me but could not. I was notified via cell phone due to the answering machine not coming on line. I called the cell phone from the home phone and it showed 205-629-1134 number. contact was made with your rep and stated, for the first time, a third party approval was required.That was taken care of and I checked to be sure the acct at Windstream was active. I was informed by your rep that it would be processed and the number change to the 629-3998 on 1/29/19. I checked on Wed. and the number had not been changed. again I engaged the computer/rep merry-go-round and was assured the number would be changed on 1/5/18. upon checking this a.m. the number is still shoeing 629-1134. a call to your company computer/rep merry-go-round and the usual transfer between departments, I was told it would be done on 1/9/19. I'll not hold my breath. for three (3) weeks this has been on-going and I have been out of home phone service, which is my primary contact number. All reps hove bee courteous and as helpful as possible. Your system needs to be streamlined somewhat. If service cannot be provided bi the 1/19/19 date, I will be forced to revert back to my original carrier and laugh at you t.v. adds. thanks??

My internet has been in and out since before Christmas. I have called over 10 times now and have had 6 spectrum workers come out to try and rectify the problem. They have told me different issues each time. It has become to the point where they have left live wires on the outside of my home and did not burying them and their are kids in this neighborhood playing in the yards constantly. I had to call for them to get someone out here to buy them after they left them for over a week outside with flags for the maintenance team to take care of it which didn't happen. I have asked for credits to go on to my account since I am not able to use my service and they keep telling me that they will have to have the technician come out each time first before credit is given. I not only have a home security in my home that I cant use due to my camera and live feed that goes off the internet but my home is not secure and that alone is a liability waiting to happen. I have called the escalation team and go to speak to supervisors that assured me that this will be rectified. It still has not been. I am now at the point of wanting to cancel my service I am going to file a complaint with the Better Business Bureau of the unprofessionalism that I have been dealt with from your customer service team and the technicians who obviously do not know what they are doing. The last appt the technician was 38 minutes late and had the nerve to call me to tell me he was in route and I am home alone with a 7 month old baby. Not a good look at all even if I am in law enforcement. I think this is very unprofessional and a lawsuit waiting to happen. I would appreciate the Spectrum corporate or relations department to contact me back asap. My cell is 202-498-7683 or email dianas76542@yahoo.com

01/30/2019 01:55 CT, cable TV box keeps rebooting. This is unacceptable and I would like my bill reduced for loss of use. I would also like the cost of movie rental reimbursement.

Terrible customer support from Spectrum. Routine maintenance 1/17, arrived home to find note on door no service. Allegedly repaired 1/18. No service 1/24 when I arrived home from work. Allegedly repaired 1/25. No service 1/27, supervisor came out to diagnose. Diagnosis after 3 service calls, a noise fix cap on my line needs to be removed for my service to work, however, when it is removed, it takes down a "node" of customers. It is1/29 and I still have no service. Spoke to dispatch, customer service, etc. numerous times. I was suppose to be on an escalated list for service last night 6-7, I called at 8:15 because no one arrived nor did anyone call me. I was assured the tech and supervisor would be at my home by 9pm. I requested a phone call if they would be later. Well, that call never came. 9:20PM I called regarding my 6-7 appointment. Guess what, no surprise, no one had an answer. I was told I would need to wait until 9:30 AM to receive a call. I received a call from dispatch, who said they would not be able to assist with anything except dispatch. I asked for a higher supervisor and was told that no one is at Spectrum that can handle all of my issues. Tired of being transferred between departments. Left work early 3 times, at about 5 hours worth of phone calls, missing out on money from work I do from home and Spectrum has absolutely no concern. I am begging them to fix services I am paying for. I hung up today minutes on the phone. Allegedly customer service supervisor that was calling the techs that were at my home. Seems there are not accurate notes in the system to fix my issue. Why waste any further of my time paying for a service that had not been fixed appropriately since 1/17.

Destiny C: Thank you for contacting Spectrum. This is Destiny C. How may I assist you?
Joe Spitzer: how do i hook up 2 modems to my existing charter cable??
Joe Spitzer: hoe do I contact Cgharter support vis email??
Joe Spitzer: are you listeneing???
Destiny C: Thank you for chatting into the Sales Department. I will be happy to assist you with your questions and concerns to the best of my ability.
Joe Spitzer: how abotu a technician??
Destiny C: I will be glad to setting a 2nd line of Internet service.

May I please start with your full address, including zip code?
Joe Spitzer: sales is not tecnical - only know how to try and make a buck
Joe Spitzer: 9575 passa tempo drive reno nv 89511
Joe Spitzer: how about customer technical help?? you got any??
Destiny C: In order to verify your account, please provide me with your account PIN or Security Code?
Joe Spitzer: why do you need to do tht gpfor the question i asked??
Joe Spitzer: may I have your supervisor please??
Destiny C: In order to add an additional Internet line to your account, your will need to verify your account.
Joe Spitzer: 8354 10 005 0012940
Destiny C: May I please have your PIN or Security Code?
Joe Spitzer: 0297
Destiny C: Thank you.
Joe Spitzer: supervisor please
Destiny C: You asked to add a 2nd line to your account, correct?
Joe Spitzer: can you read??
Joe Spitzer: YES
Joe Spitzer: sUPERVISOR NOW!!
Joe Spitzer: you want my business or not??
Joe Spitzer: i can go elsewhere really easy
Destiny C: May I ask what you need a Supervisor for?
Destiny C: I
Joe Spitzer: because YOU are not respionsdi tto my concerns properly
Destiny C: I'm attempting you assist you, but before I can make any additional changes it was required that you verify your account.
Destiny C: Now, that you are properly verified we may continue.
Joe Spitzer: i need to talk via email - id you do not have a customer service email service, than - this is a waste of my time
Joe Spitzer: i need a technical person to chat with
Destiny C: This is not an email service.
You selected to chat into the Sales Department. I can assist you with adding an additional Internet line to your account for $44.99.
Joe Spitzer: whio do i talk to about the deatils of that??
Joe Spitzer: i did not select sales department - i got what your IDIOT web site gave me
Joe Spitzer: does the 44.99 include a modem and wireless router??
Destiny C: No, the modem is free. However, you will need to purchase a router or we can provide one for you.
Joe Spitzer: i did not select sales department - i got what your IDIOT web site gave me
Joe Spitzer: i need a technical person to chat with
Destiny C: To connect a 2nd modem, you MUST pay for an additional Internet line. Would you like to add this today?
Joe Spitzer: i need to talk via email - id you do not have a customer service email service, than - this is a waste of my time
Joe Spitzer: who do i talk to about adding this today??
Joe Spitzer: and no, today is sunday
Destiny C: I can add this for you, just one moment.
Joe Spitzer: i need to taklk to someone who kNOWS about this kind of thing
Joe Spitzer: do NOT add anyhing yET
Joe Spitzer: this customer service is HORRIBLE!!
Destiny C: Once your Internet line is added to your account, I can get you contact information for Tech Support so they are able to assist you with connecting it.
Joe Spitzer: I need to TALK to SOM
Joe Spitzer: some one aboiut th details of this
Destiny C: You may login to your account online, and select Support to speak to someone in that department.
Joe Spitzer: one LST TIME _ am EMAIL ADDRESS that I can discuss this situation
Joe Spitzer: I tried that - it does not work
Joe Spitzer: ten times
Joe Spitzer: ended up her weit you
Joe Spitzer: give me the URL to that department
Destiny C: Your other option is you may call us at 833-780-1880.
Joe Spitzer: cannot use a telephone - hearing impaired from fighting kn 2 wars t fotr this country
Joe Spitzer: retired marikne corps mastrer dergeant - and i need technical person to talk to
Joe Spitzer: email address or uRL that I can contact your support at pLEAASE
Destiny C: Sorry to hear that.

I can assist you, if you would like.
Joe Spitzer: how many otgher people are you talking to - you are cONFUSED!!
Destiny C: No, I am aware of your situation.
Joe Spitzer: email address or URL that I can contact your support at PLEASE
Joe Spitzer: email address or URL that I can contact your support at PLEASE
Joe Spitzer: email address or URL that I can contact your support at PLEASE
Joe Spitzer: email address or URL that I can contact your support at PLEASE
Joe Spitzer: email address or URL that I can contact your support at PLEASE
Joe Spitzer: email address or URL that I can contact your support at PLEASE
Joe Spitzer: email address or URL that I can contact your support at PLEASE
Joe Spitzer: email address or URL that I can contact your support at PLEASE
Destiny C: You cannot setup an additional modem to your existing line, without purchasing a 2nd Internet line.
Joe Spitzer: email address or URL that I can contact your support at PLEASE
Destiny C: Therefore, you are technically speaking to the correct department.
Joe Spitzer: you answered that in the beginni g
Joe Spitzer: email address or URL that I can contact your support at PLEASE
Joe Spitzer: email address or URL that I can contact your support at PLEASE
Joe Spitzer: email address or URL that I can contact your support at PLEASE
Joe Spitzer: email address or URL that I can contact your support at PLEASE
Joe Spitzer: email address or URL that I can contact your support at PLEASE
Joe Spitzer: email address or URL that I can contact your support at PLEASE
Joe Spitzer: email address or URL that I can contact your support at PLEASE
Joe Spitzer: email address or URL that I can contact your support at PLEASE
Joe Spitzer: may I have your supervisor please??
Joe Spitzer: may I have your supervisor please??
Joe Spitzer: may I have your supervisor please??
Joe Spitzer: may I have your supervisor please??
Joe Spitzer: may I have your supervisor please??
Joe Spitzer: may I have your supervisor please??
Joe Spitzer: may I have your supervisor please??
Destiny C: Joe, please stop sending the same message over again.
Joe Spitzer: may I have your supervisor please??
Destiny C: Joe, please stop sending the same message over again.
Joe Spitzer: then PROVIDE me with what i am ASKING for
Destiny C: I have given you your 3 options for help.
Joe Spitzer: then PROVIDE me with what i am ASKING for
Joe Spitzer: then PROVIDE me with what i am ASKING for
Joe Spitzer: email address or URL that I can contact your support at PLEASE
Joe Spitzer: email address or URL that I can contact your support at PLEASE
Joe Spitzer: may I have your supervisor please??
Joe Spitzer: may I have your supervisor please??
Joe Spitzer: may I have your supervisor please??
Joe Spitzer: if you don't i will get you FIRED!!!
Joe Spitzer: trust me - i can and will do that
Joe Spitzer: you nmust be a DEMONRAT!!
Destiny C: I have provided you with 3 options for your issue above, however I will be glad to get you a Supervisor.

One moment.
Joe Spitzer: thank you
Joe Spitzer: SUPERVISOR: I require ONE response from you: e-mail address or URL that I can contact your technical support at PLEASE
Je'Nitia J has joined the chat.
Je'Nitia J: Good afternoon, Joe. My name is Je'Nitia and I would be happy to assist you today.
Joe Spitzer: SUPERVISOR: I require ONE response from you: e-mail address or URL that I can contact your technical support at PLEASE
Je'Nitia J: I see you are wanting to hook up an additional modem to your current existing services, is this correct?
Joe Spitzer: SUPERVISOR: I require ONE response from you: e-mail address or URL that I can contact your technical support at PLEASE
Joe Spitzer: SUPERVISOR: I require ONE response from you: e-mail address or URL that I can contact your technical support at PLEASE
Je'Nitia J: Thank you. Before I get this information for you, I just need you to provide me with the reason you are chatting in.
Joe Spitzer: to finfd out the above
Joe Spitzer: SUPERVISOR: I require ONE response from you: e-mail address or URL that I can contact your technical support at PLEASE
Je'Nitia J: Great.
Joe Spitzer: are yuoiuna supervisor??
Joe Spitzer: if so, gicve nme yours - you donl;t act like one
Je'Nitia J: Yes. I am Destiny's supervisor.
Joe Spitzer: give me yOUR supervisor plw=ease
Joe Spitzer: SUPERVISOR: I require ONE response from you: e-mail address or URL that I can contact your technical support at PLEASE
Joe Spitzer: thats it
Joe Spitzer: charter sUCKS!!
Joe Spitzer: got the pictue??
Je'Nitia J: My supervisor is not in today but I would be happy to get them your contact information so that they can reach out to you in the next 24 hours.
Joe Spitzer: fine - that will work
Je'Nitia J: Is this email address correct? joetronics@charter.net
Joe Spitzer: SUPERVISOR: I require ONE response from you: e-mail address or URL that I can contact your technical support at PLEASE
Joe Spitzer: yes
Joe Spitzer: SUPERVISOR: I require ONE response from you: e-mail address or URL that I can contact your technical support at PLEASE
Je'Nitia J: Thank you for contacting Spectrum. For general self-help please visit http://www.spectrum.com and click on the "Support" link. Have a great day, and once again I thank you for your business.
Destiny C has disconnected.
Je'Nitia J has disconnected.

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I started an accthe owount with Spectrum. When they came to start it at my business an empolyee (no longer with me , Slyvia Jureaz Clinton),
put the bill on her email and her contact but for me to pay it. I now found out why. She was trying to get the internet for her whole family.
She is not an employee anymore and all she had to do is give them code. So now my bills are late they wont talk to me the owner the 800 number is a joke. I have never had a PAPER bill so I dont know the account number or security code. And they wont talk to me!!! I have
asked her to fix this but she wont. my email is cbraunmd@gmail. com . phone is 989 4014644. I want a new number and phone and someone that will talke to ME THE ACCOUNT OWNER. Going to the center is a 3 hour wait . the business line wait is 40 minutes !!! I c ant seem
to get anyone to talk to me the OWNER OF THEACCOUNT. I get threats on my phone about paying the bill . A bill that is going to a former
employee email. WHY SPECTRUM WOULD EVER LET AN EMPLOYEE DO THIS I DONT KNOW. SO ITS BEEN NIGHTMARE . IF I LET
THE BILL GO I WILL NEVER GET SERVICE. I CANT GET ANYONE TO LISTEN TO ME UNTIL SHE CALLS IN AND STOPS THE ACCOUNT. IF I PAY IT HER WHOLE FAMILY IS SET UP ON IT. . MY CELL IS 4804923148 cAN SOMEONE FROM YOUR ADMINISTRATION DO SOMETHING!! i CANT DO ANYTHING ONLINE i DO NOT KNOW THE ACCOUNT NUMBER OR SECURITY CODE!!!! SERVICE AT 2605 weiss. SAGINAW, ICH 48602

At approximately 9 AM, 22 Jan 19, all three of my systems went out. Looking at the modem told me there was a no signal to the modem. I made 3 or more calls to Spectrum and was informed there was no outage in the area. One agent tried to reboot my system … obviously had no affect because there was no signal to my system. Finally, at 8 PM, 23 Jan 19, a technician came to the house. The first thing he did was check for a signal via the modem. He said, "you have no signal". I informed him that I had been telling Spectrum for two days I had no signal. In short, technician discovered that my cable at the major pinnacle had been disconnected. What? How did that happen? Seems another technician was servicing a neighbors system and disconnected my cable. Results: No Internet, No electronic messages and No telephone for about 36 hours. My household relies on telephone for basic communications and specifically, emergencies. Internet and TV are also important for communications and business. To be without paid and reliable services for 36 hours is unacceptable. If Spectrum had "listened" to my first call for assistance where I keynoted the cause for the outage, the failure could have eliminated within a few hours. Technician on night of 23 Jan was excellent. I would hope to receive for response from Spectrum. JVP