T-Mobile Complaints Continued... (Page 3)

I went shopping for a new phone. I suggested looking at the iPhone 13 mini, I ask for an alternative due to its price. The seller didn't show me as many options as expected nor tried to compare the different models in more technical detail. I never get to compare the phone I bought with the iPhone I was about to buy. I do recognize that the seller did suggest different payment options. What bothers me is the lack of interest in comparing the different phones.

After that, he asks me if I want to transfer my data, but I decline. Nevertheless, a couple of minutes later, he initializes the process. That implied a wait of 45 minutes in the store and an unconcluded procedural. Then he proceeds to overexplain how to resume the data transfer.

The phone I get satisfies my needs, but it is not what I expected.

Hi I was trying to make payment for my phone with no +14707469715 however I found out the service no longer on my sim n I can’t long in with my email neither on my phone so I can be able to make payment

Kindly advise

Regards

David

I tried to contact Sprint Customer complaint via email and the link returned undeliverable. I have now been trying to register my complaint for two full weeks now. My email this last time read:

To whom this may concern:

I am very disappointed that I did not even receive an acknowledgement of my previous email and customer concern. If this is indeed the costumer concern department, then you've not done anything to help assure me as a previously loyal customer if over 20 years that you care about your customers.

I need an immediate response to my complaint or I'll have to take this to the next level of filing a complaint beyond sending an email reporting a customer service agent.

Expecting a response, and hopeful this was merely an accidental oversight,

Rebekah Tinsman

Sent from Yahoo Mail on Android
Hi there.

I have been a long term costumer of Sprint and have never before been treated so poorly by a customer service representative of any kind, ever!

I have had tremendous issues with connectivity since moving our to the country almost 5 years ago. Every time my supposed "unlimited service" speed is slowed down, my phone begins experiencing extreme issues with connectivity. While it is been a huge inconvenience I have contacted costumer service after these issues arise every 2-3 weeks. Usually dealing with this issue sometimes for up to 2 hours, I two to postpone making that contact. Not until my date is reset does my service stop experiencing these issues including repeated dropped calls. Until this last week, I have always dealt with pretty good customer service agents until this last one.

When this agent told me that it depends on which agent you receive will determine the effectiveness of my service, I became concerned. This agent was coming across very arrogant. My suspicion was confirmed when the agent became rude and argumentative with me. Please pull up our chat and bring this to a manager's attention. This should NEVER have happened.

Not only did this person upset me, argue with me, and practically brag that moving forward Sprint will no longer help me with my connectivity issues, my phone no longer had service whatsoever. Not until I went through multiple steps of trouble-shooting for over about 2 hours time, doing what I've had to do over these past 5 years was I able to restore service. Never before hand I had such a horrible experience!!! I know that agent knew this would happen.

I live way out in the country, run a rescue ranch taking care of livestock, and depend 100% on my phone service for my safety. This should never have happened.

I've had agents promise I'd see a discount, as my service is so shoddy once the company's policy of slowing down service after a certain amount of data has been reached. I've mentioned this multiple times but did not even complain to corporate. I pay a ridiculous amount of money on my daughter's and my phones and expect to be given the appropriate level of respect and level of service. All in all, I've been a Sprint costumer over 20 years with only a brief break when I lived overseas.

I want to know that this customer service agent had been appropriately dealt with and expect to receive a response to my complaint.

You know as well as I do that the level of the hot spot service is completely insufficient for any level of satisfaction in today's day and age, and the prices demanded for that minimal level of provision is ridiculous. Add to that the rude costumer service agent and additionally cutting off my ability to use my phone at all is absolutely unacceptable. That endangered my safety and life!!

I know that the limits can be removed and expect this to happen after what I went through with this horrible experience with one of your representatives. I expect a response in addition to an apology and assurance that this agent has been dealt with.

Customers still have the ability to help build or hurt company's reputations no matter how large they are, but I do not want to ever have to do something that tarnishing a company's reputation. I only ever want to help build them up using my sphere of influence.

I hope this customer's concerns and complaint are taken seriously and with the utmost fidelity as I've seen the company and its service diminish badly over these last years. Customer agents are constantly claiming they care, but this past agent proved this is truly just a line in their script.

Seriously disappointed, long time costumer,

Rebekah Tinsman

Hi, tmobile, I hope you can reply to this. I got a text saying $248.40 was spent under my credit card on 4/22 while I was sleeping. Whenever I use my credit card, I automatically get a text message containing information like dates, time, and the amount of money. (That is how I set) But I am not currently using tmobile and have never used it before. It is not my friend nor my family who used my credit card or tmobile as their phone carriers. I haven’t lost my card and it is still with me right now. I called both my card company and tmobile and tmobile told me they need at least account details which the card company told me they cannot provide because they do not know it. The attachment below is what they sent me to send it to tmobile for a refund process. Could I please get a refund?

I decided to switch my cell phone service to Tmobile because of a "deal" they were offering. I was told I would pay $55 per month for senior discount and family plan. Two months now I was charged over 126 first month and now second bill for 96$. I called about the first bill and she confirmed my 55$ agreement but now second bill comes in.at 96$. I am stuck for two years because of the phones that came with the deal. Should never have left Consumer Cellular. Now I will pay $30,more per month.

Mary Ceja very rude and disrespectful. She told me someone would help me and she never returned to help me out. She completely ignored me.This took place at T-mobile store 3SCD in Addison.

I’ve recently installed the T-Mobile 5G home internet device. When it is up and running it is a very good solution for cutting the cable from Xfinity.
However, the unit tends to drop the internet connection every so often for 10 to 15 minutes. This has happened almost every day since getting the device. I’ve been in contact with their customer support and after about an hour with them, all they had to say was that they were making improvements to their network and that caused the outages. I had done Google searches on the issue of internet dropping using the 5G home internet devices and there are over a thousand reports of the same issue with the device starting in 2020.
Some think it’s an over heating issue. You would think they T-Mobile would jump on tracking the issue to come up with a solution for the problem.
When you look at the statistics and status, all seems OK. But if you look at the send and receive data counts and do a refresh, only the send counts are incremented. I performed a reboot of the device and it seems to have come back online (even though it stated it was connected).
I’m not sure if the reboot did the trick. I will perform a reboot the next time it disconnects, to see if that correct the issue.

In early February we signed up for T-Mobile’s Home internet based upon the fact their website showed it was available in our area and was advertised as being faster and cheaper that what we currently had. We ordered it through the website, but once we received the equipment (Including the 5G Gateway router, Synch UP Drive device & a set of headphones that were part of the deal-though you must pay for them in installments) we found that we were not able to get a strong enough 5G signal for it to be effective. We live in a small rural town, so we knew that was a possibility. It was disappointing, but not a huge deal.

The issues started with the return/cancellation process and then charges after the fact. In calling to cancel the account they couldn’t do it over the phone because we needed a specific pin to identify our identity…but since we only had Home Internet with them and not our cell service, we were never required to set up a pin. We were then asked to visit a T-Mobile store which for us is about an hour drive away. Once I arrived, I worked with one of T-Mobile’s employees at the store (who was awesome) to call into the T-Mobile call center to try to cancel our account. It took him and I together 97 minutes on the phone to cancel the account. We were transferred between 6 or 7 different people just to cancel a home internet line and a Synch Up drive line. Each time we were transferred the new person knew nothing about the situation and we would have to explain the whole process and I needed verify myself again. Since I had signed up for Home Internet through their website, everything also had to be done on the phone and the local store’s hands were tied regarding them being able to help us. Once we finally got everything canceled, the equipment had to be mailed in. After being transferred to more people, I was finally provided with a mailing label and instructed to box the equipment up and sent it back to them. The Gateway, Synch UP Drive (Which was never opened nor used), and the headphones were all put in the original box that it was sent to us in and I mailed it back. (I also created a video showing that all three items were in the box.)

At this point I thought we were finally all set. Fast forward a few weeks and we were charged the $60 internet fee for the month and then $110 for the Synch UP Drive and Headphones. I called again and this time, like last time, I can’t get any help over the phone from because we do not have a pin. So, I drive the hour to the same T-Mobile store again. A T-Mobile employee called in with me again and before we do anything else we get a Pin set up. I then have to hang up and then call back in with the Pin that was just set up. I'm told it isn't valid. We then must verify who I am again using the employee's code and are then transferred to find out about the charges for internet and for the equipment. We explain the situation and ask about the charges and are shifted between 3 more different people to get answers. Finally, after I ask to talk to a manager, I'm told that the manager is busy with another caller. I am put on hold again, so the person on the phone can go talk to a manager. this happens multiple times for 5-10 mins at a time and finally get told that they can prorate our $60 internet charge for the time we had the device in hand (Turned out to be supposedly $19 which is fine, despite not being able to use the internet). They also say that they will check with the warehouse to verify that all the equipment is there. They agree to email me once verified and will drop the $110 charge at that point. I agree. All told this time around is another 90+ minutes on the phone, plus the hour drive home.

It has now been 2 weeks since this latest trip to the T-Mobile Store and still no communication from corporate verifying that the equipment arrived (They verify that the Gateway router made it as we were not charged for that, but we are still charged for the other two items despite all three being shipped together in the same box) ... and still no prorating of the monthly payment. At this point between driving, phone calls from the T-Mobile store and phone calls from home, I have over 7 1/2 hours invested and have still been charged for things they agreed I wouldn’t be.

At this point I think we are just washing our hands of this process and will never do business with T-Mobile nor recommend them to anyone else. We were set up for Auto-pay so the money was already removed from our account, but I just don't want to waste any more time on this.

Honestly, the employees at the store itself were amazing, but the whole process to get anything accomplished on the phone is so much more difficult than it needs to be. If the purpose in making it so hard is a tactic to frustrate people into staying signed up for your accounts, it backfired with our family--we will not consider T-Mobile in the future.

It is too bad that the good employees working at the store have to be overshadowed by a really frustrating and crappy process.

To whom it may concern.
My name is Dung Dang, on October, 29, 2021, We were enrolled to T- mobile plans with the promise that We will keep our old phones numbers, but it turned out, all my phone numbers were changed, and we were charged $105.00 dollars for 3 lines from my credit card, and we were not happy about that so the next day I came back to the store on 2990N Campbell aveste140, Tucson, AZ, 85719-2994 to ask for keeping our old phone numbers, but we couldn't, so we decided to cancel the service from T- Mobile and was promised that our money will be return back to my credit card, and it's never happen until today Jan,16,2022 with 8 trips back and forward to the store without success with many promises . Mr . Mark he is store manager spent a lot of time to deal on the phone for my problem, but nothing happened. He worked the best he can to deal with his own customer service and his own network without success. T- Mobile has been lied to its own employee and its customer. I was promised many times to get my money back from last October last year , and T- Mobile lost all my trust. The only thing I want now is I want my refund back, I feel deceive, lie, rob from the company that always said the best of 5G net work. That's is lie. I will give it 0 star not 1.

the customer service they put you on hold for 2 to 3 hours

I want to make a complaint about a t mobile worker at the portsmouth blvd location in chesapeake virginia. He was black with a mohawk. He was very hostile threatening and nasty and rude. This is the location in shopping center with 7/11

My family and I are Sprint customers. Happy with their service . Loving our phones . We are also a family of lawyers . Unhappy the merger went through . Unhappy we have to buy new phones which t mobile s own reps have said are inferior to what we already own . Furious T mobile is offering us only $200 per phone when they're offering $800 to buy ppl out of a contract . Unhappy the t mobile reps we have met are rude when we went to discuss the sprint texts indicating our phones will soon be paperweights . We suggest you offer better compensation or have the merger recalled.

I been a customer of sprint ( T-Mobile now )
For many years and today for the first time I had a horrible experience. I contacted sprint through the app and the customer service representative did not seem to know what she was doing, I reach out to them because I wasn’t getting text messages on my new phone, instead of fixing the problem she did something to my phone and I couldn’t use the phone at all. She transferred me to another’s person and this person was rude and couldn’t fix the problem after all. I was on this chat for an hour and half and didn’t solve anything, they only made it worst, I went from having a working phone to a phone with no service. I’m very disappointed.

Very very very poor customer service. I get that people are young and it’s cool to not care about actually helping a customer when they should be helped….I get that.

The young man who works at the Shelton Connecticut T-Mobile store might no his job well but he should not deal with the public. To be talked down to by someone half my age and then call me a liar is not acceptable.

I had to wait almost two months till I received a phone I was suppose to get the next day. I get paid bi weekly every Monday. I arranged for a electronic payment for the 28th. I get paid on the 27th. They made it for the 21st & refuse to correct their error. I’ve had nothing but problems since joining your network. Now my services will be cut off because your employees set up payment for the 21st instead of the 28th. I’m totally dissatisfied with how your company has treated me from the beginning. I will make sure it’s well posted to not do business with t-Mobile. You guys are truly dishonest

I had recently switched to a different provider due to shitty services. I called customer service to see about returning my phone that I was financing and I was told that the guy would take care of it and he would make sure that I wouldn’t get charged. He was supposed to email me with a mailing label and never happened.. then I was told today that I would have to finish paying for my iPhone and for a free phone with got last year. This company lied to me so many times it’s not even funny. They over charge you and tack on extra charges you didn’t know about. I don’t recommend them for anyone anymore.

Hello, Customer Service Team!
I just walked into the TMobile store in order to add a new line for my son and was asked to leave because I did not have a mask on. The store is located at 7519 11 Avenue Brooklyn, NY 11228. As per the recent update from NYC Governor Cuomo, we no longer are required to wear masks in stores. Please see the link below reflecting the COVID regulations being lifted. Can you please tell me why the said store refused their service to me not having a mask on?

https://www.governor.ny.gov/news/governor-cuomo-announces-covid-19-restr...

Raymond Bohn
900 1st St SW
Fairfax MN 55332

T-Mobile Customer Relations
PO Box 37380
Albuquerque, NM 87176-7380

On June 5, 2021, I received a new SIM card per my request to switch from prepaid to post pay.

I installed the new SIM card on Jun 6th. To my displeasure, I was given a new number. Nothing was said about this during my conversation with your representative. I immediately contacted customer service and was told that the number would be changed back to my preferred number somewhere between immediately and 24hrs.

It never happened. Today I was on hold for an hour and switched to another person. I endured another long hold and then was disconnected.

I request that someone straighten this out immediately. I also request financial compensation for the way I have been treated and my time. As a trainer, I am compensated $130/hr. I will leave this up to whatever T-Mobile feels is fair.

Prepaid number 763-843-5388

Post pay number that I was assigned without my permission; 507-400 5708.

Please restore my original number, which is 763-843-5388

In addition to the horrible treatment that I received from your representatives for some reason, the three people with which I had contact seemed to have a difficult time understanding my request.

Raymond Bohn

Very disappointed on T-Mobil.. I recently purchased a phone and was also sold a watch which had a 14 return policy. I received my watch and had problems connecting it. Been calling them ever since and it got to the point they need me to go to a store. Long story short. The watch didn’t work so they decided to still charge me for it and there was nothing they could do. To make things even worse they decided to change my plans to a very more expensive plan and took off a free line they gave me as a value customer. And there response was there’s nothing they could do. How are you able to change things without my authorization and still charge me for devices you knew didn’t work for the beginning. So disappointed

I went to the HIghland Indiana location on April 14th at or around 5:30PM. I was looking to upgrade my phone. The African American female employee was pressuring me to buy some coupons for her son for $20. She was more concerned about selling her son coupons than selling me my items. Please send in a secret shopper that can prove she is selling coupons for $20 out the store.

I don't like feeling pressured to buy something. I left the store unhappy and wanted to report. I saw her asking another couple to buy and they declined as well. Thanks.

First tried to sidetrack answering my questions thinking I was not smart enough to stay on mark. Then finally lying directly to me about billing. Somewhere in their scriptures it must state to, Never Admit T-Mobile is in The Wrong! It took forever but finally she conceded.
Now they still owe me $52.57 for that "Fine Print" that no customer ever reads because of the amount of time wasted waiting at tmobile store. You just can't wait to get out. Used car salesman tactics comes to mind.
They will never give you corporate's number so, be a bulldog and find it yourself. Don't ever allow a large corporation steal one penny from you. NEVER! So far I've regained $101. back and working on the $52.57.

for being in a phone for 40min with the agent he told me that I’m pranking him because he cant help me with my concern. and threatened to report me to tmobile for being a fraud he just wasted my 40-50min on phone with that agent

When my husband & I switched to tmobile we only had 2 lines and they were having a promo of a free line. I didn't need or want it but I was talked into taking it. When we left tmobile to go to sprint our original 2 lines were switched but the extra line was never activated so it did not switch over. Tmobile kept billing us for a 2 line acct at $140 a month and we did not realize it for over a year. Now after getting the run around for months bcuz we can't remember our pin# we are being told that we can't get our refund of over $2500 that was stolen from our acct. CSR ID#75068/Roselle was uncooperative and rude after I sat on hold for over 2hrs and told her that I was at the tmobile store previous to the call which took an hour. I was told to go back to the store and call back and sit there on hold until they answered again so that they could verify who I am even tho I had my ss# & security question. When I asked for a manager she told me she was one even tho I could hear her kids screaming in the background. She was completely unprofessional and would not do anything but keep repeating herself which only infuriated me further. I shouldn't have to listen to a recording for 2 hours on hold about how exceptional their customer service is and how they'll make me happy only to have the complete opposite happen when someone FINALLY took my call. If this is who their managers are then they need to find ones who actually help a customer and not run them around in circles. Especially when they've stolen thousands during a pandemic. I'm thoroughly disgusted. I rate ZERO STARS.

Where do we start? Ah, yes, day 1. Contact to obtain info before switching carrier service. T-Mobile support tram member confirmed, based on our location, we would have “good” service. After discussing plans and assured again we would have good coverage based on their maps, I switched to T-Mobile. The porting process for two lines took a long time but we were assured everything was done and new sim cards were being sent out. Received them two days later. Activation was not a smooth process and required lengthy phone calls. Upon completion I noticed both iPhones had only one bar! Things seemed to work until later in day with “No Service.” By following day, second day of service, we learned from family and friends that Caller ID on hubby’s phone was mine. There were also missed texts and calls. Some reported calls going straight to voice mail and yet no messages!! Had to use Facebook video chat using wifi to communicate with DIL due to poor reception.

By second week on phone again with TMobile and after troubleshooting and checking their coverage maps, I was informed they could not get a better signal. Mind you call we would get disconnected with them because of dropped call. I also had to tilt my head and hold phone a certain way so support tech could hear me. Only recommendation was a booster that they would submit paperwork. Nearly two weeks later, no further word. Less than two miles from home and actually closer to the cell towers I had to make an emergency call and “No Service.” Couldn’t even send text. As soon as I got home I contacted TMobile and read them the riot act. We were charged a $60 activation fee and billed for one month of service! I informed them I was changing carriers which I did immediately after hanging up. Once we were switched I got back to TMobile and informed them I expected full refund of the $60 activation fee. Rep only agreed to $40 plus he informed me that our second billing cycle just started and bill would be prorated for the few days up to canceling.

We didn’t come close to having “good” reception. I did find TMobile is using the AT&T towers in our immediate area which are about 3 - 4 miles away. Even AT&T sales blatantly lied about coverage. It took their support tech to confirm they would not have adequate service. I will pursue getting TMobile to refund all of the activation fee. Oh, AT&T and Verizon were not charging a fee!

If I could give 0 starts, I would do it right away.
I signed up for the family plan and spent $105 up front.
Then the nightmare began. I received an email that the service was activated but it was not.
There were no service. I call the customer service online and they asked me to go to store
with ID and original SS card. I did three times, my ID and card were scanned and they promised
to call me the next day. Nothing ever happened.
Whenever I call they asked me to go to store.
Meanwhile those thieves have stolen another $180 from my account and the service was still not
activated.
T-Mobile customer service is the worst that I have ever experience. For such a large company,
They seem to have a group of idiots online pretending to be some kind of Gods who reviews problem
but are not able to address a single issue.
I've passed the case to a lawyer but wanted to make my voice heard.

I've had service with T-Mobile for 6 months now. I live in the country along with 3 other people who get cell signal constantly with AT&T. I pay over $50 a month for cell signal I can only get away from home. If I did not have WiFi at home I would have no use for a phone.It's ridiculous to pay any money for service I cannot use in my home. I certainly cannot be on my phone at work. I will be changing carriers on my renewal date. Thank you

I have been paying more that $70 a month for service and i had service in US, Canada and Mexico and in addition to that roaming data in many countries , today i spoke to one of your representatives and told me that my plan does not cover data in Alaska which is unacceptable , as i said i always had internet here in Alaska as i work on the cruise ships.
I'm extremely upset for this and if you're not going to provide the service offered return my money.
619-3948982

Thank you

I had a number from Tmobil and i changed for another company. I went a fisical store trying to unclock my cellphone, that i payed $300 and they they said that i had to call to 1800 to try to unlock, i tryed but they said they can not unlock my cellphone because i dont have more a accont from Tmobil. That's totally crazy because i payd for my cellphone and know i can not use it. Does't make any sense to me. i need a answer as soon as possible.

Hello -

I sent a 7/15/2019 email and it came back as undeliverable.

Hello -

I am Jennifer L. Troup
219-916-9016 - TMobile customer around 15 hears.
339 S Mimosa LN #7
Bridgeport, WV 26330

I CAN'T use my phone to call (no internet on my phone under my plan - calling/texting only) TMobile for help due to NO COVERAGE, again. I NEED a person to look into my phone and help me, please.
.
I will NOT be in the office today/tomorrow (7/15, 7/16/19) - can you please help me. I have no home computer; hence, at library.

Please do NOT respond to this email, since I don't have a computer and let's rectify this immediately, please.

One will see in my previous calls, I relocated from Seattle, WA to WV early 2019 - and - at least 3 times I have lost my cell phone coverage and have no computer nor no other telephone (I have no TMobile account in order to "schedule a call back.")

It was going great, since March 2019, I think was the last time I had trouble. Operators have explained to me that due to no TMobile in WV I "share a tower" with Sprint I think?

I NEED to be able to use my phone if I have an emergency.
Last week, can't remember when, our electricity went out for a split second in the middle of the night, is that why?
It's weird that yesterday, I was able to receive a WV emergency message regarding "be aware of floods."

This past Saturday night, after work, I noticed "no cell coverage" but when I got home I powered down in the hopes it would reset it self and didn't. I had no usage of my phone yesterday, Sunday, 07/14/2019.

I can't have this keep happening, should I drop my account with TMobile and seek elsewhere?

Thank you for your help, I really appreciate it. have a great day.

While I was incarcerated my wife had power of attorney and asked for the lines on my account to be disconnected. Tmobile said they did not recognize the power of attorney and instead of disconnecting the lines that were not in use, T mobile continued to bill me for months to the tune of $900+ then disconnected the lines and sent the bill to collections putting bad marks on my credit. Please help.

yesterday afternoon call mobile to complaint about my statement cell not receiving per two month i bring my pin number and the person is a man talk me he need send me a code i don't now that i bring my correct pin and i now mobile is suppose sense my month statement before i talk with my lawyer or FCC complaint i need that problem resolve the person customer service afternoon to me have 0 ON SERVICES the phone number is 347 707 3911

I decided to switch from AT&T after over 20 years after a friend switched to T-Mobile and liked them. Why? I now have NO idea. I spent over 2 hours on the phone with a sales rep who told me I qualified for their "Switch" plan, and purchased a new iPhone XR. I would get $600 for my old 6S Plus, so would only pay $150 for the new phone over 24 months (6.25/mo). I also purchased a case and a tempered glass screen protector, which I would normally buy on my own, but the rep said if I purchased it through them, I would get lifetime replacement for the glass protector if I had it installed at a t-mobile store.

I was getting two lines, as my daughter is on my ATT&T plan, and they said she was eligible for the "Carrier Freedom" plan, which would pay off her remaining payment for her phone on AT&T. PLUS, she would get a $275 one-time credit for her newer trade-in. But, they said since this was one order, they had to ship both phones to my address, and I had to mail my daughter's phone to her since she lives in another state.

The rep said to not freak out with the invoice since it would not reflect the promotions since their system did not allow them to put those in until activation. ????? This should have been my first clue, and after thinking it over, I called back when I received the phones to double check the bill/promotions before I mailed my daughter's phone.

AGAIN, I was told that both promotions were valid, but they could not verify in writing until I actually switched; my daughter's ATT&T bill would be paid off via a prepaid Visa card to use to pay AT&T, and she would receive a $275 credit for her iPhone 8 Plus. Her payments on the bill would be $31.25/month. I would get a credit for my phone of $72, and I would pay $6.25/month for the $150 difference between my new phone and my trade-in. So my total bill would be $133.20 ($90 for 2 lines, $31.25 & $6.25 for two phones, and $5.70 for the accessories).

Well, there is a BIG reason they don't put anything in writing BEFORE you switch. It's because their offers are BOGUS, and they get you to switch, then hit you with a bigger bill. Luckily, I discovered this before I activated the phones.

When I got ready to mail my daughter's phone, I double checked the order, and discovered the screen protector was not the tempered glass one that I ordered, but the roll-on kind, so I called them again. While waiting the rep to check my order, I asked about the lifetime warranty, and she told me that they did not offer that; only the manufacturer warranty. WHAT? So, I asked about the rest of my order, since I was not told the truth about the screen protector, and guess what? I was not eligible for TWO promotions; apparently you cannot stack, even though TWO different reps on TWO different days told me otherwise, and that I had no reason to worry about having it in writing - it was all on my order - trust them HAHA!

I asked to speak to a supervisor, who was rude, and was told that I should be happy because I was saving money overall on my bill, which would now be over $150/month, not $133. I asked her if she would switch to a company who had lied to her not once, but twice, and could not provide ANY documentation until after the deal was done. She literally said, "you need to look at the big picture." WOW

I immediately asked for a return label to send everything back, and that I wanted my return order in writing. She told me that I would get that when they received the phones back. REALLY! They could send me an invoice for the original order, but not a confirmation of my return?? What a scam. So, I have to send the phones back, and HOPE I will get my $250 in sales tax back.

BUYER BEWARE. This company is shady, and does not honor anything they offer. DO not switch unless you get EVERYTHING in writing upfront. They should not be in business.

I have had a family plan for several years. Recently my sister added a line and bought an S-10. Over the July 4 weekend my brother and his wife both bought S-10 and added lines. Here's my complaint. The S-10 was on sale and the 256 and 128 versions were on sale for the same price. My brother wanted his and his wifes phone to be the 256version but the mall kiosk I do business with was out of them. They ended up selling him the 128 version. The reason they bought them is that the store nearby, not the kiosk, told us the deal on the S-10 ended July 4. That means we had to buy them that day. Even though the desired model was not available we hesitantly made the purchase at that time because we were told it was the final day to make that purchase. We like the service, we like the phone but find a dissatisfaction and shortcoming due to its not being a 256.
I have had my family with T-Mobile for years and we have bought several phones over the time and I am very pleased with the service. I recommend it to friends and have switched my sister, brother and his wife to switch their phone companies to T-Mobile. I would like to get this situation corrected if possible. My brother and his wife have already started to use their phones but he keeps telling me he is a little uncomfortable knowing he should have the 256 version.
If we were not backed into a corner by being told that the sale ended July 4 we would have gone to an outlet that had the 256 version in house. I also notice that on the T-Mobile website the deal is still available so I feel that we were misled by the store. I want to be clear we were told at the store that the deal was ending July 4 so while we were at the mall the next day we bought the phones at the kiosk in the mall, not the store. The people in the kiosk were very helpful and friendly.
I would like to see if T-Mobile can do something about this.
Thank you
Marco Roberts.....321-313=8760

The T-Mobile service is constantly going out at suburban station in Philadelphia. I am about to dump my service with this company.

you high jacked my phone # from metro u bought out! scam artist, just so u can raise the rates. I THINK YOUR A PIECE OF SHIT! CUT OUT THE MIDDLE MAN THERE WORTHLESS DEAD POOL. AND CAN`T JUSTIFY THERE JOBS. YOU LIED JUST TO GET MORE MONEY OUT OF ME U SAID SOME ONE CALLED TO TRANSFER MY NUM U LIED ONLY I OLD THE KEYS. BEWARE OF THE TAKE OVER!

I was told by several reps either in store or the phone that I would be able to get the S10+ with 0 down and use my current S10 as a trade in to avoid the down payment. I am on the Jump! On Demand program as well. Now I am being told I need to pay 170 plus tax to get the plus model due to not having enough credit on my account, which I completely understand. However 3 in store reps and a handful of customer service reps told me as early as one week ago that I could get the phone for ZERO down with my trade in. I have spoke to several T-Mobile reps these past few days who have not been able to help me. I understand the issue but YOU GUYS told me several times that the plus model would be available to be with no down payment and a trade in. Please make this right. I refuse to believe that a company would rather save 170$ that keep a loyal 5+ year customer.

My phone literally stopped receiving service to my house for about a week now and ive tried to get help with customer service but no one will help me or even answer my request. my bill wont be paid until my situation is resolved

No matter how many times I change my daughter's number, an unknown T-Mobile employee is accessing my acount and sharing contact numbers with a friend who is subsequently stalking my daughter (who is on my plan). T-Mobile needs to find out who has been accessing my account an insure that this unauthorized access is stopped. I will absolutely file an FCC complaint if this is not resolved immediately.

6/4/19 - I went to your store on Johnnie Dodd’s Blvd, Mt Pleasant SC with my 6s iPhone and I purchased a new XR for replacement and the salesman was uploading the 6s information to iCloud. After waiting a while, I agreed to leave it as he told me their WiFi at the store was extremely slow, and I’d return then next day to complete the transaction.
6/5/19 - I returned and another salesperson assisted me. Nothing had uploaded and she suggested I purchase additional iCloud storage which I did. Once again I agreed to leave both phones so she could transfer all my information from the 6s to the XR and would advise me when it was completed. The 6s was in working order when I left. I called later in the afternoon and was told the uploading was not completed so I told them I’d be in the following day.
6/6/19 - I returned to the store to find out the upload had not been completed (once again “slow WiFi “) and was told to just take it home where I could complete the process with a stronger WiFi. When I got home the 6s was/is completely dead and will not power up at all so NONE of my data was uploaded and is completely gone.
6/7/19 - I had a appointment this afternoon at the local apple store and they confirmed the 6s is gone!
The bottom line is, I received EXTREMELY POOR service from several T Mobile employees who actually ruined my 6s causing the phone to become inoperable and me losing ALL my data!
I would respectfully request appropriate compensation from T Mobile.
Regards,
Tim

Hello I am having a issue with my account and T-Mobile has done nothing to step in the way of there insurance company that has the most poor customer service in the history of customer service I have never been so angry in my entire life of the way they degrade and make it seem like you have stole something that was out of your control

I went into your Santa Clarita store on Golden Valley and you have the nastiest rudest manager he was yelling and talking awful to the young lady that was helping me. The young lady walked outside with me to apologize for their behavior. Then he came outside of the store and called her a bitch and said she would be sorry. I wanted to call the police he is horrible and dangerous he doesn't need to be there ever again I will be paying my Mother's bills at a different store until he is gone.

I am with this contract from T-mobile, that I paid for two line and get the third one free on a North American Plan. This deal is good for the rest of my life only if I keep 3 line alway. I was also inform that if I ever drop one line I must activate the 3rd line back again the same time, (I must do this simultaneously). I have this from February of 2017 and as of February of 2019 I decided to do as I was advised ( I drop a line and add one simultaneously) but when I did this, the rep online couldn’t do it although she said she did take care of it. Ever since February of 2019 to now I’ll call ever month and every time they will said it is taken care of and this will never occur; but every time I get my bill and they will say, I fix it only to find myself calling again and again to have this fix.

t mobile should have a 0 option !
for 17 months I have had trouble with my account ! I also bought two I phone 7 plus phones from t mobile and was told since I bought them they could be taken to any phone company ( I asked repeatedly before ordering these phones if they could be used on both networks (unlocked )
I asked managers I asked customer service before going over to order the phones I asked when I picked up the phones just wanted to be sure they cost over 1900.00 and guess what I can't use them anywhere but Tmobile !!!!
T-Mobile rep didn't know or lied to get the sale ! I phone 7 plus from apple works fine anywhere but these models were made only for tmoble according to apple ! I was scammed ! also we paid for unlimited service for 17 months and couldn't get the services we paid for from them ! the last rep I spoke to last week admitted to me they were sorry but in my area they can't get service here ! I always had to use my xfinity when out in town and even when I needed to make a call or even use internet on my phone !

I bought a new phone at the t-mobile on May 7th and when the employee there was transferring my photos he lost them all. I received no assistance from these people. I don't think they were very qualified. My parents have been customer's for a long time and we are all very disappointed in the service we received.

I kept asking for a manager all he did was give me attitude. Didn’t help me and then said he was disconnecting the line. Thanks for the help. You have the worst people working there that never solve anything

Worst customer service ever! Over the past several days I have spoken to numerous customer representatives. I have even gone into one store. After being confirmed to qualify for buy 1 get 1 galaxy promo BOOM a local store told me that I do not. I called CSR to confirm and was informed that was correct. I do not have enough words to go into details but basically was told it was on promo sheet. I expressed my disgust with manager and informed her it isn’t my job to have to tell CSR to look in my notes (per CSR) or do scrutinize the promotion. I trust my CSR to be well informed about the products they are selling. But it was a quick sorry and BYE. I will be closing my current phone line and not give TMobile anymore of my time. Horrible service! Train your CSR’s! It is not the customers fault or job to know your policies!

I was a preferred customer with T-Mobile. Never had a problem until after I left a personal relationship with a woman. I changed my number to move on with my life. This person continuously kept getting my new number after I changed it. Through the course of 6 to 8 months I changed my number 3 times. Changed my password, ID, and security questions and I was assured through customer service reps she wouldn't get my new number. Within an hour of me changing my number, she obtained the number. Then I was told through customer service reps that maybe she hacked into my phone so I was told to contact Samsung to do a remote reset/clean on my phone. I did that. DIDN'T WORK. I was taunted constantly and was told she knew someone 'inside" T-Mobile and they would never figure it out. Finally, as a corporate worker, this was costing me money being I had to turn off my phone because of the constant harassment. I am forced to leave T-Mobile and I feel like I was failed miserably. T-Mobile failed to protect my privacy and on 5/29/2019 around 8:03pm I spoke with a customer service supervisor name "Jass" who accommodated me with a one time $30.00 differential off my final bill. Small price to pay after the turmoil that I had to endure. The very least T-Mobile should have done is satisfy the last balance of my bill, because I had to leave through no fault of my own. How could I ever recommend T-Mobile to family, friends, or colleagues after I was treated.

Not it hard to understand when you are client that pays your Bill's on time that when you try to purchase a iPad pro tmobile makes you pay for additional line when all you need is the ipad pro to use while at your business there policies suck and make no sense period they dont lookout for the interests of their customers but only their own...just like every other company... I'm definitely looking for a new carrier...