T-Mobile Complaints Continued... (Page 6)854+ reviews added so far. Upset? Call T-Mobile corporate: 425-378-4000
Feeling the need to rant a bit about TMobile. I've been with them since day one for cell service. In September of last year, we went into their store to inquire about my daughter's account (she is on my plan). She was hoping to either upgrade her phone or switch to her father's plan. We were told by the store clerk that she was eligible to switch on October 20th. She checked with her dad and it was determined that she could get a better deal by switching. Just to be safe, she waited to switch until October 28th.
A few weeks passed and I got a text message from TMobile indicating my bill was past due and needed to be paid. I went online and discovered my balance was significantly higher than normal. This led to a call to their customer service line. I was told that I was charged a hefty "early termination" fee for Morgan's line. I was outraged. I explained that we went into the store before she switched just to be certain this wouldn't happen.
The person I spoke with transferred me to a supervisor then it was taken ever further up to a manager. The end result, they refused to credit this back to my account and I was stuck paying. I was furious. And, I'm stuck with them until my other 3 lines are up for renewal when, you can bet, I will be switching to someone who wants my business and employs people who are trained in what they are selling and DO NOT misinform their customers. THE END.
This is highway robbery. I have been a customer for 8-9 years. This $200 fee to quit is
just a nasty way of putting me in handcuffs. It happens in no other business. These
guys are not their customers friends. We are just $$$$ to them - no decency, no fair
play. My wife and I are so pissed off with them we will pay $400 to quit and feel good
about quitting them for the rest of our lives. Everyone I talk to is pissed off about these
``contracts''. It is more like ``bondage''. There is no justification for this at all.
And their CEO makes millions - greedy SOB. He does give a damn about me. or any
Bueno el problema que tengo con ustedes es, que mi contrato de celulares terminaba en septiembre, tengo con ustedes 4 anos , pero , los 2 anos anteriores , yo fui ala tienda a cambiar los telefonos , no hiba renobar contragto y el muchacho , me ofresio celulares grais, pero en la factura siguiente me cobraron 4 celulares, pero nunca hice cambio de contrato , se tomaron atribusiones que yo no autorise, y ahora salen ustedes que hay cambios y que el contrato termina en el 213, siguiendo con el segundo punto , cuando yo firme contrato con ustedes pedi que los celulares no tubieran internet si respetaron tres anos, y se lo agradesco pero un tiempo para tras han actibado el internet a los celulares, y yo hable y me dijieron que habia reglas nuevas., si yo soy cliente tengo derecho por escrito de ustedes, desirme esos cambios, mi factura empezo cada mes pagos distintos y el problema era el internet en los celulares de mis hijas, y ustedes no bloqueaban los celulares me salio una senorita que atiende al cervicio al cliente que era un delito federal bloquear el internet., yo pregunto a ustedes quien paga el telefono el gobierno o yo !? y yo he de sidido terminar con ustedes mi contrato, alguien que te defrauda, ya no tienes confianza para trabajar con ellos tercer punto y ultimo cuando hice el contrato con ustedes por primera vez yo agarre un telefono que en ese tiempo era nuevo en el mercado y pague$280.00 sidekick y no sirvio me lo quisieron cambiar no , solo se hisieron tonto el dinero se fue a la basura, me dijieron que tenia que hacerlo por escrito mi problema a ustedes y espero que pronto se resuelba y n o voy a pagar hasta que ustedes resuelban este problema gracias,
first my complaint is change done to my account to extend it without my approver done back in 2009 or 2010 around nov or dec of that year. second is an unapprover amount of $200 dollars to be taken out for payment. whch approver amount is only $40 dollars out of checking account. and also the representative did give me a conformation number, and which hung up the phone on me right after I gave my checking information. My old mobile number is (915) 850- 8558 which I closed already. You can contact me at 915 792 2812.
When my contract was up in August 2012, I decided to upgrade my old LG to a Smart phone, and wanted a local phone number and area code as I moved from NYC to Seattle. However, T-Mobile decided to charge me for my my old and new phone, therefore locked em into a 2 year contract for 2 phones. I called and emailed T-Mobile Customer Relations however their replied was practically "Too Bad". My current bill is $696.65.
I left a voice mail for T-Mobile customer service to call me back; once they do, I will cancel both lines and of course, I will have to pay 2 termination fees as well as paying the $696.65. I am done with T-Mobile.
T-Mobile refuses to reverse the early termination fees due to an existing contract with less than 1 year remaining on it. The problem is that when I cancelled service, I asked the representative if a current contract existed and the response was no contracted existed. After several calls, no representative ever warned me About the early termination fees getting charged.
The reason service was cancelled was because signal service in my area failed and I later determined that tmobile materially changed the contract by charging more on my monthly recurring bill which should void the contract. Tmobile has all their notes and logs and documentation. They cannot seem to provide me with that informAtion
Back in April I was talking to a supervisor on the phone. I was having problems with dropped calls. What the problem ended up being was tower problems. The lady was looking at my plan and suggested that I change to a different plan. I had two lines so I told her that I only wanted to change my primary phone. My secondary phones at the time did not have a contract. I did not want a contract on it because I was planning on doing away with it. ENDED UP SHE PUT IT ON A CONTRACT BY MISTAKE. So I have been going around with your other supervisors trying to get this fixed. I thought in July we had finally resolved it. October 29th at 1:08 am the secondary phone was reactivated NOT BY ME I HAVE NO IDEA WHO DID IT LOOK AT THE TIME IT WAS DONE I WAS ASLEEP!!!! They are telling me it was suspended. Not true. It was supposed to be cancelled. That was the way we discussed it and then someone went and reactivated the secondary number. Who has authority to do that besides myself when I am the PRIMARY person on contract? Nobody has that phone so it is not in use. All I want is my primary number. I have been with T-Mobile since May 2007. Prior to T-Mobile the phone company I was with lasted over 13 years. I did not want to change but I had no choice because they did not have coverage where my job was taking me. Back then T-Mobile had somewhat fair coverage there, not the best. Now it has improved a little but I still have some problems because T-Mobile rents towers nearby. My phone will go searching and bounce off towers which in turn will drop calls or not even connect some calls. I have been looking around at other networks and there are some better ones out there. Generally I prefer to stay with one company because I can get to know someone in a local store to help when things go wrong. The people at the store here close to where I live when I am not at work have been good. The people I get stuck talking to when I have to call customer care are no help. You cannot ever talk to the same person to get things taken care of. So you end up having to start all over trying to resolve a problem. You do not get the feeling that they even care about the fact that I am a paying customer. Please just fix the mistake about the secondary number that I did not want anymore. I do not think that I should be responsible to pay that contract fee because I did not want that line renewed to begin with. The supervisor that put that line on a contract made a mistake. Thank you, Doug
I want out of my contract with T-mobile and not pay for it.. I have had problems with my bill for the last 4 months. last month they said they would wave the migration fee for me to get a different plan.. and that they would credit me for a free month and fix the other issues which they did .. Now I get my bill and the migration fee is on it so I call and they say NO the credit you got for for the migration fee THAT IS NOT WHAT I WAS TOLD.... I am tired of having to spend 2 hours of my time every month to straighten out my bill with T-Mobile I have other things to do with my time.. so I want out of my contract with them and not pay for it, I have been a costumer of theirs for 14 yrs.. so I need to hear from someone on this A.S.A.P. Thanks Tammy
I was told at Wal-mart that the bill will be month to monthI used it for the first month and had the number changed to another provider.My phone was shut off,I paid for the phone and a card for the first month,then on March 8 I had switched over,ever since then I have gotten a b ill saying I owe 76.00 for something I did not use,so can use PLEASE fix this I do not need this on my credit report,for something yall did,I need a pay as you go phone not something I have to pay on a contract.
During about the middle of each month, I am unable to check usage & messages online. This is the second month this had happened & I've only had service for two months! I have called and complained Numerous times and spoke to numerous supervisors & get the Run around each time. I am told it will definetly be fixed in 12 to 24 hrs Which usually means 3 weeks. Tmobile has bad customer care servuce As well as bad reception service, I constantly loose calls.
My name is Manubhai Mecwan , My Account Number. to day i foundout that without my knowdege you had exteded my contract from last Nuvember 2011. to day i given complain to T-Mobile. I Like to Cancelle my Contract with T-Mobile service because There is no Coverage at night time at my home. some time somebody calls me at night the call goes direct to voice mail, some time evening sms come next day so there are many problem we are fashing so please cancelle our contract with mobile service with you.
I have three lines on my account one of my lines contract ends on 9/24/2012 and the second line expired three months ago I call to renew the contract on the line that was expired but not on the one that ends on 9/24/2012 instead they renewed both lines wich i did not ask. Please contact me when you can.
had a past due bill that i had payed the last amount of 39.73 along with my payment of 26.34 for my new number 740-407-8591 on march 1st on march 14 i called and let them now that my phone still wasnt turned on at that time i payed the 45 dollars and forty fivefive cents for the month of april with no service so on april 29 i payed the 26.34 and they finaly restored my phone on may 1st. i would like my money back i payed to much for no service. i expect the 26.34 since i payed twice to get my phone turned on and 45.45 for the month of april for no service and my web pack that is being deleted off of my phone that was put on the same time which only sixteen dollars left on it the total is 79.79 credited to my account or send in mail to p.o. box 1459 lancaster ohio 43130
I have been a long and loyal customer to T-mobile for over 8 years now. Unfortunately, due to my husbandâs recent unemployment, we can no longer afford our monthly payments. I had called the customer service on Friday, October 5th to inform them about my situation and to terminate my account at this time because we have NOT renewed our contract and phones for over 4 years. However, the representative informed me that I would be charge $200 because my contract does not end until February of 2013. According to the representative, my account was modified on February 28, 2011 when I inquired about the extra text charges on my bill and accepted a âpromotional dealâ to continue and stay with T-mobile.
The representative never explained to me that by doing so this would extend our contract for another 2 years. If this was explained to me, I would have never agreed to make any changes on my account. Furthermore, I did not receive any electronic or mail confirmation regarding such changes in my account. I did not give the representative my consent to extend my contact. Please reverse the $200 termination fee because my account was illegally extended without my full consent and knowledge.
I was with T-moblie for 11 years when they where called voice stream. After waiting 3 years for them to start selling the iPhone, since every thing I have in my house is a mac. I got feed up and cancelled my policy and went over to AT&T. I had 5 lines with them, so since a rep. a year ago talked me in to changing my serve plan at no penalties to save 5 dollars I did it. Now that I cancelled they say I owe $200 for each line and another month of service that I don't even get to use.
So after 11 years of being a loyal costumer they say I owe them $1,474.00 for not having service with them. How is that even fair. Something needs to stop this crazy billing companies think they can charge when ever they want. The best part is once nice agents now not so nice since I cancelled. They stopped my t-mobile account on line so I couldn't even log in to get help on this issue. They have lost me as a costumer, not even if they would get the iphone would I go back with them.
I dont recall when i changed my phone minutes that i was notified that it would start my contract over. I was told i was just elegible for upgrade. I dont like my service thru tmobile any more and am unhappy about never being told when my contract dates are up. I have never been notified when this is going to happen. Also my daughter has not used this plan since about march or april 2012 and has been on another plan and i cant have her cancelled. She changed on her own.
In December I made a change to my contract, your agent told me only my phone line would be extended and it would not effect my sticks and other phone lines. This was a bald face LIE!!!!!! no one at 611 can help me. they tell me that is just how it is going to be. I have been with T-Moble a long time. I want some help on this matter. Should you decide to do nothing for me I will end my service with you. I am printing this request to you and forwarding it to my Lawyers for their advice. This matter is in your hands and up to you to decide if you will help or leave me out in the clod. My business would not last a week if I lied to my customers or misled them. Do the right thing.
I went to Superstition Springs Mall To T-mobile to see what could be done about my daughters phone malfunctioning. They told me they would upgrade her phone to a cheap phone for 10.00. That it would add 2 months on to her contract which was due to expire in March 2012 when my other 2 contracts expire. So that would put her phone at May 2012.Â I never left that day with a contract in my hand they just switched out the phone. When I recently paid my billÂ at a different store I asked about my contract and they told me I signed another 2 year contract on that phone line. I said no why would I do that when my contracts all expire at the same time. So I went back to the mall and they lied and said no you signed a two year contract it was the same two guys who had done the phone swap.
I said no you told me that the swap would add two months to that contract. They said no we didn't. I asked to speak to the manager and he pulled up a contract and handed it to me. I did not sign anything when they did the phone swap.
I am reporting that they are doing what ever they want to peoples contracts. This is unfair and I wont be taken advantage of by people switching or changing contracts on things I did not sign or approve. I am going to contact the news channel in my area who does customer complaints. While posting this complaint. I am not the only one that has had the same problem with contracts being added onto without permission. If this contract is not cancelled as I was told two months prior to March 2012 which would make it may 2012. I will contact the news station to have this investigated. I have read other complaints so obviously I am not the only one who has been lied to.
Want to end my contract when called to find out when it ended they told me July 2012..which is crap called customer service they told me it was because my contract was updated do to an employee discount through google which is funny cause I don't work for tmobile or google I am a preschool teacher. My contract was updated without my knowledge which is bull...I went to a kios in the swansea mall complained about my service the rep said we will give you a discount on your bill without me knowing upgraded my contract 2 years.. this is a scam >.all i want is OUT of this contract.
I recently moved to a new town and tmobile does not have well coverage in this area witch tmobilw did not tell me about so i called them up numerous times stating i have very little to no service in my home at al they sent me a signal booster witch did not work they sent over someone to the tower to try and fix it did not work and the last option they told me was to buy all new phones for me and my family witch was upsurd so i made them pay for it they said it was free and without telling me over the phone it would renew my contract now if i cancel i have to pay 1000 dollars for the etf (early termination fee).
Witch is crazy because they never stated the contract would not include sevice in some areas if they said this i would most certainly not have agrred because this is way i called them in the first place i would just like to cancel without being hassled with 1000 dollars worth of etf.
First of was when i had to upgrade one of my phones to the iphone 5 the lady couldnt understand me and it was hard to know what she was saying anyway i upgraded thinking nothing would change in my flex and friends and family contract but just found out about a week ago my sons bill was more than it shouldve been so i called n spoke to mark on the sunday he told me it had canceled my friends n family n my sons international numbers had been canceled meaning he couldnt speak to his girlfriend in poland or it would cost him which it didnt before so now i had to send it back when the bag came i sent it on the mon i called tmobile on thursday the member of staff was very rude n spoke over me at every point also felt like a child im sorry to complain but the service with tmobile has been a nightmare ..also i had to get micro sims sent out which took 3 attemps to get rite ,so im still not got the contract canceled n put it back to the old flex then to call back up n re order my iphone which has been alot of time wasted
My wife's phone has been having issues for the past 2 weeks and doesn't charge. We visited 2 stores in the past 2 weeks and even one of them provided us a battery for her phone. The phone is still having issues. We visited another store on January 7, 2011 and the rep was extremely attentive and helpful, however, when she tried to go the extra mile......her own representative from customer care was rude and unhelpful. The rep from the store even became frustrated and hung up with them and said she was sorry, but we would have to dispute over the phone. We did and it was the worst experience EVER.
Why does this company brag about customer service and solutions when they did not provide any....the phone they sold us has so many issues that they do not even have any refurbished phones to send us. My wife is 5 months pregnant and works in a rural city 30 minutes from our house, she drives every day and hits the morning traffic, T-Mobile will not have phones until Tuesday and will ship after that. We are talking about 3-4, maybe 5 days without a phone and they would not provide ANY options other than that.
I advised that they guarantee that if anything happened to my wife while without her phone they would cover all expenses and they would not (of course). So here we are without a phone and now having to invest so much time out of our day to try and get her a replacement or another phone. This is not what we expected when my wife opened her account 5 months ago. This is very unfair and very POOR customer service! If anyone reads this, please think twice before trusting this company as your wireless phone carrier!!!
This is the worst company I have ever delt with you lie and put people on contracts with out there knowledge I have been a great customer. I spent over 300.00 dollars on phones that dont work in our area and then had to buy two more phones that are a piece of crap .And know where in that was the words contract but guess what one just appeared without my knowledge funny how that happens. I no longer want too have anything to do with a comany that lies and cheats there customers. I once was proud to be a customer of yours but no longer, I will never tell people about you and if anyone asks I will tell them what a rip off you are. And that you lie and cheat people.
I i was a tmobile customer from 2002 i am in truckee ca i did not get no 3g and some area i go tahoe donner 89 north and south glenchier . and down town truckee to my cell signal is poor no 3g at all i need a good signal then i whent to verizon they are good signal and 3g in truckee ca and tmobile said to me we dont have the buget to make the tower 3g at all that why i whant out of my contract please if your where better with cell signal and 3g i would stay with tmobile just had to swich cell company and keep my same number . well my mobile number with tmobile is 5304140880 and last ss number is 3757 i am on disabilady and i need a working cell phone to call out thanks for all your help sence 2002 i had to move on to verizon
thanks ignacio cortez from truckee ca 10040 estates dr 14 truckee ca 96161 ps to get out of my contract please
I late November, I went into a t-mobil store located in Mokena Illinois near Route30 and Wolf rodad. I reviewed my options and the phone committement was expired and I was Elligable for an upgrade for # 708-979-1151. I clearly asked them in the store if the phone contract was expired and they said yes. I continued to shop and and found a better deal with another provider and eneded my service. I logged into my account and was disapointed they charged my account 200.00 for ending the service. Customer Care said it had to do with a phone I purchased in November of 2011 and would and the phones started over. I feel like you guys are pulling a fast one on me, I clearly asked them in the store, Ive been a loyal customer for over 15 years and understand the process and would not have put myself at risk to pay any penalties for early termination. Im hoping you condider my request and waive the 200.00 fee. I have two other phones and hope to stay a customer however i want to feel like you guys are looking to treat me fairly.
In November, I call to upgrade my phone to the new Samsung Galaxy. I was told that I needed a new plan for this phone. We discussed it and I said I would change to go along with the phone. Ordering on line the upgrade priced showed that I would pay $150. I explained to the rep that I didnât have that amount at that time. I asked about installment and she said that I could pay $78.00 and could pick the phone up from the store at the mall that was close to my residence. I went to the store the following day and after waiting in that store for 2 hours was told that I couldnât get the phone because the $78 only was for the Blaze. I said that I never discussed the Blaze and didnât even know what the Blaze looked like.
I came home and called T-Mobile and spoke with another rep who said that she could help me. Again no one even mention that I would be paying $600 for the phone. Iâm still under the impression that I was paying 150 with the difference of $72 as my installment cost. When I received the electronic contract I looked at the bottom line and saw again that $600 number. I called back and told them that I didnât want the phone and to put everything back to my original plan where my contract expires in January 2013.
I was told that my plan would go back to the original since I wasnât getting the new Samsung phone. On December 1, 2011, I called to find out what day my contract would end to verify that it had been changed back to the original and was told that it expires in 2014 since I had upgraded my plan. I got very upset because I didn't agree to a plan upgrade on my old phone. The plan upgrade was to be on the new phone that I thought I would be getting. I spoke with Kevin ID #0623071 who stated that he was sorry that things were no explained fully.
I told him no that It seemed that the reps omitted alot from their explanations as far as I am concerned this is like a switch and bait. It seems as if your reps were only writing /putting things in where they would benefit from a commission and omitting what the fine print of the sale. Not noting everything that the customer has requested. I am requesting that my old contract be restored back to the expiration date of January 4, 2013.
Unable to find my Bill, I called T-mobile on thursday Nov, 15 to do so. The lady I spoke with gave me my balance and it had $88.40 in overage charges. The representative noticed that my agreement had just expired and she offered to waive the overage fees and put me on a new plan that had unlimited minutes. I said that I was thinking of changing carriers and she said she could also waive my December bill (excluding taxes) and set me up with free phones if I would re-sign with T-Mobile. I mentioned that my intent was to get two smart phones and asked what data packages would she recommend. She said that the 2 gig plan was $20.00 and was the best way to go. I agreed and was ready to order the phones but was not sure which phones to order for lines xxx-xxx-1863 and xxx-xxx-1864. I knew that I wanted to order a Galaxy SIII for line xxx-xxx-2360 so she started my order and said when I found out she would call back on Saturday Nov. 17th around 1:00 to finish the order. I did not order the phone on Thursday and was not even asked what color I wanted. It was agreed that I would finish the order on Saturday. I did not receive a call on Saturday afternoon, so I called T-Mobile back at around 6:00 Saturday night. The representative that I spoke to told me that I could only get a rebate (which was not mentioned on Thursday) for the phones and it would take 6 weeks or longer to get my money back. I was not happy about that but decided to proceed anyway. I ordered a phone for line number xxx-xxx-1863 (flip phone) and was told that there would be an $18.00 shipping fee for each phone. I asked why not ship them all together and she said this (individual shipping charge) was the policy. At this point I was getting frustrated but decided to proceed with ordering a phone for xxx-xxx-2360. Before I ordered the phone I said that I wanted the 2 gig data plan for $20.00 and she informed me that I could only get the rebate if I ordered the $30.00 data package. I informed her that this was not the deal I had made on Thursday and I wanted to speak to a supervisor or the lady I had spoken to before. She said she could not get me in contact with the other rep. but that she would get a supervisor to call me back within 1 or 2 hours. I reluctantly agreed, but went along with her suggestion but asked her not to proceed with anything until I spoke with her superior. I waited for 2 days and never got a call back. This was 2 times in 2 days that I expected a call and never got one. I called again after 6:00 to inform T-mobile that I did not want the new agreement and to cancel the phone I had ordered on Saturday and was told that the phone had already gone out and I should just "refuse delivery" and the funds that had been charged to my credit card would eventually be refunded. I told her I wanted to cancel the service and she transferred me to a cancellation specialist. The young lady I spoke to ( can. specialist) was very professional and rescinded my phone order but then noticed that line xxx-xxx-2360 was under contract until 2014. We decided that it must have been extended per my phone conversation on Thursday the 15th of Nov. She then told me to come to this website and state my complaint. I never completed this order and should not be charged any early termination fee if/when I decide to use another carrier. Thank you, Dan Newton Your timely response will be appreciated.
You can only email their contract review department there is not phone number to call. Customer care keeps you on the phone forever puts you on hold, they make it sound like they can help you and then at the end tell you there is nothing they can do to help you and say that it has to go to contract review. I have talked to them 3 times this week resulting over a half hour each time but it the end they are powerless to help because they are contract review. I asked them to call me back with the archive recording of me buying the last phone. I purposely asked them not to be in contract and told them that I would like to pay full price. They said they would call me back and never did. Then today shen I called again I was told they would be unable to do that. Why do they say they are recording my calls if they aren't saving them.
On December 2012, I went to a T-MOBILE branch on JEFFERSON blvd CULVER CITY CA. I bought a G3 phone for $600, the representative told us that paying internet $10 monthly we were entitled to heard music, WATCH TV, AND TO SEE ANY SPORTS. So I was under the impression that whatever he told us was true. I received the 1st bill on January 2013, with a amount to pay of $152, which is okay, but on February I received a bill of
$200. I was very disappointed with this issue, so I went to the same branch and I spoke to the same sales person, and told me that he was going to fix the problem and he lied to me again, I do not like dishonest sellers, so I called to T-MOBILE and I was told that instead of 24 hrs to fix the problem, takes 45 days to actually fixed. the representative was very dishonest, and rude when I went to his branch and lying about it. What should I do.
Hi my name is Fabienne Pericles. The reason why I am writing this complaint, is because I want to be out of the new contract I have with T-MOBILE and I am going to tell you why. On 10/12/2012 I went to a T-MOBILE store to get a phone, but because I have bad credit they said if I want to T-MOBILE service I am have to pay $200.00 for SECURITY DEPOSIT and $149.99 for SAM T999 GALAXY S III 16GB BLUE KIT, so I end up paying $398.80 everything went o.k the phone line is working properly. Then after couple weeks, I was at work, someone called me from my other phone, but my other phone battery was low, so I said I am going to call you back from the Samsung Galaxy phone, I dialed the number, it said on the phone MOBILE NETWORK NOT AVAILABLE so I tried a second time the same thing. I called customer service, they said o.k, they going to fix it, ok the phone line is fixed good. After a couple of weeks, I thought the phone line was working properly my bus was suppose to called me to tell me what time I'm suppose to start work, so I'am reading for her to call me, no call no call, I decided to called her, I pick up the phone, and dialed the number it said MOBILE NETWORK NOT AVAILABLE, she couldn't called me , I couldn't called her, so she called someone else, because my phone line was not working, and toll me this cannot happen again because when you are on call, you suppose to be prepared. that week I had only worked two days only and I needed that third day because I have bills to pay. so I called the customer service wanted to be out of the contract of course, that is the second time that happened, o.k they fixed they said it not going to happened again, so o.k. After two weeks, the same thing happened, on a saturday after worked, I was suppose to called my mother to bring me the keys when I get to my house, I'm dialing the number, same thing MOBILE NETWORK NOT AVAILABLE she couldn't called me and I couldn't called so I had to way outside. when I called customer service, the people in service did not want to helped me, some of then hang up the phone, I had to called back a couple of time, when I try to explained my situation, so I got tried because we were going no where o.k. But yesterday 11/23/2012 same thing happened I cannot keep doing this. I am doing my part, you should do your part. please contact me, thank you
Last month when I went to pay my bill at The North Riverside IL. location, I went to the counter and the employee(not sure of his name) asked me if I wanted to lower the cost of my monthly bill. I said yes. At no time did he say it was to extend my contract 24 months, had he said that I would have said "NO"! He made it sound like I could lower my bill with no contract extension. I would also like to add that I have been a T-Mobile customer for many years and I don't appreciate the run around I recieved. I called the customer sevice line three times and get hung up on twice. The phone customer service said I had to go to the store to resolve this matter. I went to the store and they couldn't help me either. I spent all afternoon to try to resolve this issue. I was just informed of this website by a phone customer sevice supervisor an hour ago. I wish to go back to the contract I had before this mess happened, with no contract extension, fines or fees.
Bart Kelly Acct.#439373474, not 867310783
I went to a local tmobil store to upgrade my phone. The lady told us that it would be cheaper if we would just change our plan from the fave fives that we have had since we got tmobil to 1000 minute contract. Not once did she explain to us that doing this would add $200.00 plus tax on to our bill for a migration fee. I asked the sales person 3 times what our new charges would be and she informed me that it would be $135.00 + tax every month and that included my $20.00 fee a month for my phone for 20 months. Yet I got our bill today 10/27/2012 and the total amount owed was $928.00 plus some change. So I called tmobil and the lady informed me that our text messages where not set up right even though we have had unlimited texting since day one, but that was the sales persons fault so after being on the phone for an hour she fixed that 500.00 plus charge leaving me with still owing $382.60. I am so sick of people at the tmobil store treating customers like crap once they get their sale/commision. I was told by the lady on the phone that I would have to go to the store to request my credit for the migration charges I went at 9:00 a.m. and two more times after that to get it fix but not once did I get help from anyone. The same sales person was there that caused all this and decided to get very nasty with me trying to tell me that she told us about the extra charges yet if she really would have told me about those charges I would have never changed my plan. We also got a spanish version of our contract witch we told her at the store and she just blew us off . I do not speak spanish. I am so ready to get rid of tmobil once and for all. I would like my account credited the amount I was over chargered (200.00) +tax. I do not see how any of this is right. I am very disatisfied with tmobil right now. Yu can contact me at 801-918-5351 if you desire to. I also can send you the proof of the spanish printing contract that I was given.
My husband and I stopped by the T-Mobile store in Okalona, KY to renew our contract that expired on Oct 4th. The young lady working in the store was very rude and did not seem to care about helping us. We have been a customer with T- Mobile for over 10 years. This happened on October 15th in the early afternoon. We when home a thought about how we were treated. We when out the next day and switched our service to Verizon. Our new service has been great, our only regret is that we should have switched services sooner. I will recommend Verizon to all my friends and family. I wish that T-mobile had treated us better.
I and my daughter have been t-mobile customers for years. Time to upgrade extend contract, BIG MISTAKE. Bought suppose to be up graded phones, and new plan The phones shut off in the middle of texting, talking or just sitting there, they shut down unexpected! Mind you they can only hold to app's and all the memory is gone, good gosh what did we get ourselfs into. Took them to the store guy looks them up and low and behold the first complaint is them shutting off unexpectedly. And yet you still sell them and were stuck cause we cant change phone's. I will be dropping my contract as soon as income taxe's roll in and will never ever ever recommend or use t mobile again!!
If you are looking for a mobile company never trust T Mobile. This is one of the worst mobile company in USA. The custmer service is so bad and never do their job. The bill is way higher than they prmising you at the beginning. I do had a very basic contract with them just paying only $59.99 month and every month last two years i paid more than $150.00 for monthly for after their surcharges. It's like paid $90.00 more and make them rich.
Please take my advice Never ever go for T-MOBILE and don't get mad at the end of day. The bad customer service and they never care about even excisting clients. Defintly they will sweet to you the first day till you agreed with the fake contract that they offering you and end of the contract they squeese you and clean your pocket that's for sure.
Thanks and please take my Advice.
I got a call from your customer service thanking me for being an 11 year (loyal) customer. I was told that I could recieve a special deal if i renewed my contract for 24 months. I would get a free months service for November, and an upgrade to (3) Smart phones($50.00 charge each)mailed to my home. Also, 250 minutes added to my plan. I called a week ago to find out when the phones would arrive and was told by customer service that they could not find anything about the phones on my account!??? Am I now locked into a 24 month contract under false pretence? I am not happy about this!!! Please advise
I was a T-mobile costumer for 5 years. I recently switched to be on my husbands plan and to get an iphone. I payed my final bill and was then sent another bill for over $300! There was a $200 contract termination fee. I was never on a contract and always paid cash for my phones. I had changed plans 18 months previously because I has an incredibly outdated plan that was costing me too much. I did this change of plans online and I know I read everything very carefully because I DID NOT want to be on a contract. I even called and asked if it would put me on a contract and was told no. Well, apparently it did. And, I was charged $43 for a partial month from 02/27 - 02/27.
Its not about the money, although that is going to hurt this month. I am so angry that these companies can get away with anything and there is nothing I can do about it. I asked for her to send me something that states this policy and she said I could mail their service department and they will mail me something back! Really? She also suggested I just reactivate the line, because that would be cheaper than paying the cancellation fee. I told her that was absurd.
I just spend One hour trying to reach a helpful agent and unfortunately, I was either hung up on or I was transferred to one department after another. I have been with T mobile for many many years and I was really surprised with their service! They are very unprofessional, I even heard someone singing in the background! I have requested to have my mom's line taken out from my account and transfer it to my dad's account with tmobile.
After getting hung up on twice and talking repeating my request to 3 agents, one was able to transfer the line. However, he transferred the line before telling me what the rate will be! When I ask him, he told me that it will be more than double of what my dad is currently paying! I asked him what's the cheapest plan there is since my mom only uses the phone occasionally. He than told me that he does not do priCing and of course he'll have to transfer me to another department! And not to mention, I was cut off AGAIN while being transferred!
I was having difficulty with phone coverage with T-Mobile, so I went to the store to inquire about my lack of coverage and was told in the discussion that I needed a new phone but was not ready for an upgrade due to my contract.Â I do not have nor have I ever had a contract with T-Mobile. I found out that an employee signed me up with T-Mobile without my consent and authorization and may have even forged my signature.Â What recourse do I have against T-Mobile?Â Thank you for your attention to this matter.
We bought a phone from Wal-mart and bought the replacement plan. We mailed the phone back UPS Reference number 72172623. We got a response that they would be mailng a voucher to get a new phone within 24 to 48 hours. It has been over a month that we have been dealing with this and still do not have a phone.
Wal-mart told us when we took it back that this process would take 7-10 days. I have e-mailed twice and my grandson has talked to people twice on this matter. Last week it was suppose to be 24 hours to get the e-giftcard for the new phone. This has not been a very good experience.
Disclaimer: This complaint was submitted by Roger Lennox on 12/09/2013 at IP address 188.8.131.52 using our T-mobile complaint form. This opinions contained in this T-mobile customer review titled, "getting a voucher for a new phone" do not reflect the opinions of this website.
Please help me my name is Lauretta Christy i have been a loyal T-Mobile customer, since 2003. My complaint is .i originally had five lines on my phone. I am the original customer , who added my adult children rather than go to another phone company. When i last renewed my contract. I was under the impression that they would lower my T-Mobile bill. with a monthly bill of $50.00 a piece with unlimited talk text, and the inernet would be divided. The only reason i renewed the contract they gave me the impression that my bill will be lower, i am guilty of of using 411 information, lol an i dont have aproblem paying what i use my daughter who was on my line 5060 decided she wanted to set up her own acct i talked her to staying with t mobile she wanted to keep her same number they told her no, she would have to go with another number, which didnt make any sense , i was just on the phone with customer service last month for almost 45 minutes, assuming we got my bill back to $325.00 dollars, nowÂ T-Mobile are chrging me $200.00 cancellation fee for her wanting to establish her on credit i was brought you another customer. I was told byAngie from customer service that when my daughter decided to have her on phone line it was bad enough they wouldnt let her keep her same number Angie stated they should have done what you call a change of responsibility. And for the past year when you talk to a customer rep, or tech or even a supervisor they give you different answers. I am so frusted with T-mobile i cant seem to get any satisfaction. The only reaason i renewed my T-Mobile contract, i was promised better service. each time i talk to a rep im on the phone with them for thiry minutes, at a time. i cant afford to keep going on like this somebody please get back with me ASAP. im about to call it quits. I dont have the energy to fight with you anymore. PLease call or e mail with an answer Lauretta Christy
10 year (former) T-Mobile customer. Phone service was always good, but customer service was always horrible. Wanted to switch my 2 phones to IPhones which T-Mobile doesn't have. Called customer service and asked when my contracts were up. I was told one was up on Nov. 25 2011 and the other on Dec.5 2011. I waited until Jan. 3 2012 to switch to Verizon. Got my final bill from T-Mobile and was assessed an early contract termination fee.
When I called to dispute the charge, it took 30 minutes and 4 transferred calls for someone to finally tell me that the contract were not up until Dec. 2012 - which I know is a lie. I was told I had to send in a formal dispute, yadda, yadda, yadda. I asked if I could speak to a supervisor and was told that all disputes have to be handled by e-mail, fax or mail. I have no confidence that T-Mobile will do anything about the disputed charge - except cause me to have a blemish on my credit record if I don't pay it.
So, I guess I'll pay it, but I will be sure to spread the word that T-Mobile is a crooked, dishonest company. I hope AT&T buys them and fires all the decision makers that have ruined that company!!! T-Mobile, you should be ashamed to treat long-term customers this way. Good riddance.
so after being a customer with t-mobile since 2001 it seems they can extend your contract whenever they feel free too!!! which is b.s !!! so anyways i got to there store at 10:30am to speak to the rep about my situation with my phone plan which bye the way i have 3 phones on and since 2001 ive upgraded my phones 3 times which if you get what they call an upgrade every two years when you (sign a new 2 year contract) which i never did and if my math is correct 3 lines 12 years i should or could have recieved over 10 new phones right? again if i signed a contract!!!! or as they say it was done electronically by dialing my number after having a conversation at 11:30am with there phone rep? again b.s!! so last but not least for contract issues and final step after chatting with glen via t-mobile online support chat he directs me here!! well b.s :) messed up day!! or wasted day!!! bye the way anyone from t-mobile who may read this (b.s) means its bullshit i hope and prey someone e-mails me so i can give you my# but hey you have my # more run around @ b.s. beware of t-mobile
My name is Minerva C. Eaton. I am writing to dipute the cancellation fee being charged to me. I was not aware that my service was extended in December. I have been with t-moblie since its beginning. I was not happy with my plan. It jumped from 80 dollars to one hundred and sixty dollars. I feel as though I should not be chartged a cancellation fee because of a t-moblie customer service representative's mistake. Please respond. Thanks.
on november 5th I tryed to cancel my daughter off my family plan, and I was told that I was still under contract untill 2014. back in march I took my son off my plan, and the associate told me i was in a old plan and he could switch me with no contract obligation and i said ok as long as im not binding to a new contract and he said no so I said ok. now they say im under contract. I never would have switched my plan and i never sighned or verbaly agreed to another contract. can somebody please resolve this. I am paying for my daughter on my family plan and she is with someone else.this is the 5th email and i get no response! I need this fixed please! carl brooks 6037851081 account#432927129
I recently purchased a Galaxy S11. It developed a battery problem and would not charge. I went to a T-Mobile store and they said it needed to be sent back for repair. I asked about a loaner and was advised they did not do loaners. I did not understand as I use my telephone everyday, I pay my bill, and now I was to be without a telephone because the product was not working. I was, however, offered a chance to upgrade to the Galaxy 111, at a high cost and with addtional two-year contract agreement. I refused. I was Fedexed a replacement telephone very quickly. I did have to purchase another screen protector, which did not make me very happy.
Apprximately one month later, the new telephone stoped working. I went to another, larger T-Mobile store. They said the telephone would have to go back for repairs. I asked about a loaner. I was advised, Yes, for a $54.00 fee, which I would get back when I returned the loaner. Needless to say, this did not go over very well. I was shown the replacement, and could not believe this was being used to replace the Smart phone I currently use and depend on each day. It had to be several years old and still contained text messages from the previous user. I was also advised there was a $5.00 processing fee. She could not explain the reason for the fee, except to say they collected it from everyone. I just shook my head.
I cannot believe I was treated this way. Not one single time was I called by my name. I advised her I had just replaced my telephone a few weeks ago and she said she could see that. No remorse, or any empathy was offered for a defective product. I understand T-Mobile does not make the telephones, but they do sell them. I guess I just expected to be treated better from a major company. I did receive my replacement telephone and yes, I had to purchase another set of protective covers.
I have been with T-Mobile for over ten years and my bill averages over $140.00 per month. I know this is not a lot to this company, but it is forcing me to take my business elsewhere. $14,000 over a ten year period should allow me to be treated better.
I am extremely upset with both times I had to return product and the lack of any concern from the staff.
I have been a T-Mobile customer for almost 10 years. About two years ago their service and customer support started going downhill. I recently called and asked if I could change to a less expensive plan and whether my contract would be extended if I made the change. Multiple times I was assured that it would not, so I told them to change my plan. I also told them to take the insurance coverage off, as I have never used it in almost 10 years. I have always bought a new phone. No sooner do they change my plan, then my phone stops working. Continuously dropping calls and even turning itself off and on again while trying to make a phone call. Not receiving emails or text at all or receiving them a day late. So I call T-Mobile for technical support multiple times, each time being told that they are sorry and they do whatever they do and tell me that my phone is fixed. On the third call for support, I express my frustration and tell them that after nearly ten years of being a satisfied customer, I am just waiting for my contract to end in Jan 2014 so I can switch to another carrier. That is when I am told that the recent change that I made has extended my contract until April 2015 and that I had agreed to it. Actually, when I asked repeatedly if changing my plan would extend my contract, I was told that it would not and that T-Mobile no longer had contracts, it was a month by month agreement. They either have incompetent people working for them or they are just lying. I have no intention of staying with them until 2015 and have contacted the IL State Attorney's Office. I'm sure that I am not the only customer they have done this to. They could care less about their long-standing loyal customers and they as much as told me so when I told them that I was contacting an attorney.
I have been a loyal curtomer of tmobilr for 9 yrs. In the last 5 or so months I have had non stop service issues My cell phone is my business line and my livlihood. and is not dependable. I have been into the tmobile store to get help and also called customer service we did a major reset on my phone and now its worse than ever I cannot afford to pay a 200 cancel fee and shouldnt have to because im not getting the service Im paying for I am tired of the runaround I am gettimg and just would like to do something else My acct# is 316648943 my phone # is 2082376326 I would appreciate a prompt response to this matter
The reason why I want to cancel my contract is because what they promised me did not happen. I called to t-mobile to add text message to my account. T-mobile representative told me there was a package for that with 1000 min plus unlimited text for the same amount that I'm paying right now. Of course I thought that was a good deal. But before I agree I ask her again how much my payment would be she said it would be the same. She also said that it would take half a day for text to work on my phone. Nothing happen so I waited for the next day it still did not work. So I called In to see what the statis was, another representative told me nothing was change in my account. I was frustrated. Then a week later they send me a free text saying that my account has been change. I was even more frustrated. I called in to ask them why was my text not working now that the plan has been change. They just said that oh you want to add text. I said yes it should be included in the package right. So the next day my text was working alright but I have to pay for each one. Each representative is giving me different information. I feel like they have lured me into a trap. I really wish that I can cancel this contract then I won't be going with T-Mobile no more. Please help me dispute T-Mobile contract. Thank you
Re: Account No. 43925598, Invoice No. V00864492643. My Nov. 12 bill incorrectly indicated that I had not paid my Oct. 12 bill for Â£26.83. I did pay the cheque and it was debited to my account on Oct 16th 2012. I contacted your customer service department on at least 5 occasions. Despite being an A1 customer for 16 years, no-one accepted my word and instead of your accounts dept. investigating, I was asked for proof. I have worked in accounts for 32 years and tried my utmost to explain but I found everybody I spoke to: ignorant of accounting procedures, unco-operative and rude. The assumption was that I was lying. I forwarded a copy of my account showing the deduction, which I should not have been asked to do, in my opinion. I have since received a text message threatening to cut off my service. I now have a copy of the actual cheque in my possession, proving that the said amount was paid. The problem lies within the T-mobile accounting system. I have wasted a lot of valuable time on the phone talking to people who are incompetent and I have had to contact my bank to get a copy of the cheque. Not only have I not received an apology, it would appear I am still on your 'black list'. Resolve this ASAP.
My account # is 364735326. My t-mobil cell # is 727-804-7757. On 9-09-12 I spoke to Dominique E. about matching an offer from Verizon
to me for unlimited talk and text for $39.99. I told her as an 8 year customer with t-mobil; that I didn't want to switch if she could match
that offer. She said I need to speak with my supervisor and put me on hold. When she returned, she said to me that t-mobil would do a
2 year contract for unlimited talk and text for $40.00 plus tax if I signed a new 2 year contract. I questioned her if it was $40.00 or $39.99.
She said $40.00, not $39.99. I said that would be fine and did a new 2 year contract over the phone. When I got my first bill on 10-01-12.
it showed that I was being charged $59.99 plus tax. I immidiately contacted t-mobil Loyalty dept. and spoke to LaShonda. She told me t-mobil
does not have such a rate. I told her that 's what I wa s quoted, she told me that the phonr tape could be retrieved to verify my claim and
that if I was quoted $40.00 plus tax that is what my rate would be for 2 years. She also promised me that she or her supervisor LaToya would
pull the tape and get to me by phone with-in 72 hours max. Today, after 72 hours had elapsed, I spoke to Marc K. about what had transpired.
He told me that I should have been quoted $49.99 plus tax. He changed my rate to that amount today. He also said that I can e-mail you to
research our conversation on 09-12 and that if I was quoted $40..00 plus tax , it would be honored for 2 years. He also said that I should expect
to hear from you within 5-8 business days. I have been a loyal and timely paying customer with t-mobil for 8 years. I just want the rate that
Dominique quoted me on 09-09-12 to sign a new 2 year contract. Please get back to me by e-mail or phone ASAP.
I have been with T-mobile for 12 years. I moved to NC and found the services to be sub-par to what is advertized.
T-Mobile charged all my 3 lines and it was over $200. I called a customer rep and I was told I had insurance on the 2 of the 3 phones. I did not add insurance nor would of due to the high deductables. I received an apology and was credited.
The complaint I have is as follows;
1) There was much static and fading in and out on calls. We had to travel to an area 50 yards away to connect to phone calls.
2) The phones had an echo. when talking, there was an echo and this distracted the phone call. In fact, the t-mobile rep had to call back after we moved to another location.
3) Numerous phone calls have been dropped and during business calls, it was difficult to get the the same person who we talked to initially.
4) I was told by a T-mobilr rep that when we renew a contract for 2 years and purchase a phone with a better price and rebates, the phone actually is paid for through the data plan. So the price in the data plan accounts for the recuperation of the phone. This payment is not aware to the public. If it took 6 months for the T-mobile to re-cup the true price of the phone, the price of the data is not reduced.
5) Many times, the 4G is turned off and I gave to go back to the mobile Wifi system to check the data bullet. I know this because, there are only bars showing and no 4G.
Donna Jean Anderson
I just submitted a complaint on 10/11/12, Iam 65 years old on a fixed income, I had a family plan which I was informed that my contract would be up on 10/10/12. On 10/10/12 I called your customer service dept. to inform them that my contract was up I would like to dropped two of the lines but I would be keeping the primary line with new contract just for myself (one line only) and wanted to upgrade my phone. I was told no problem. The rep. asked me would I be interested in keeping one of the lines no cost or charges it would be free, she would be able to give an me addition discount on my plan, I didn't need the extra line but to save money I agreed. When I went to upgrade my phone at the T-Mobile store I found out that I still had three line extented for another two years.
What do I need with three line at my age. I felt like I was missed informed, I have been your customer for awhile with no complaints until now. My family members who was on the plan with me waited until the contracts was up and went to another carrier, so I could get a lesser plan for myself. now I can't upgrade my phone and still have three lines I can't use. Pleasse help.. I am willing to stay with T-Mobile but not under these conditions. If you reverse this contract back to what it was, I can go to the T-Mobile store to have them take care of this matter in front of me. Talking to the Rep. over the phone was very hard for me to understand what she was doing or see what was going on.
I had called on December 29 2012 and I talked to a rep I called because I was suppose to have unlimited everything on my plan. recently I found out that that was not so. I change my plan to a lower price then what I was paying and they gave me a quote of $175.00 for 3 lines unlimited including taxes. I got a text from then 1/24/2013 and I found out that the same line I was calling about before was still the same nothing was changed. please listen to the recording and you will see that I am telling you the truth. please fix this problem asap
Unlimited last time I checked ment WITHOUT limitations. This is not the case with T-mobile. T-mobile has unlimited plans with blured service shortcuts, and pitfalls resulting in customer rate hikes. They offer Unlimited Data, calling, and txting, but they fail to render all of this in their services after you've paid and signed a contract agreement which binds you and can ruin your credit.
T-Mobile, and Metro pcs are running on a combined (AWS) spectrum which is great for stock holders that invest, but it's like( robbing peter to pay paul )for the customer! I contacted T-Moblie in reguards to their problem and was told I was being transfered to someone who would make changes to my account in order to get back my loss of speed that I'm already paying for with no additional charges. However once connected it was explained in full detail that UNLIMITED ment limitations, and for an additional fee of ten dollars I could regain what was rightfully mine and what I had paid for from the start!
The companys CEO states that he sees Unlimited data as a (differentiator)! Sounds great for advertising, but what T-mobile claims to be the differentiator is actually a well camoflauged trap! Even the (TRULY UNLIMITED) plan does not allow customers to use their smart phones to it's fullest advantage! I believe this to be false advertisement. I am contacting the BETTER BUISNESS BUERAU in reguards to this matter and I encourage everyone with this problem to do the same to an UNLIMITED extent.
I went to a neighborhood T-Mobile store to have 1 of my numbers moved to the person that was on my account and to lower my bill due to the fact he had everything you could have on his line and my other 2 lines only have text and talk, which we were paying the same thing he was. I was told that I could have my bill lowered and it wouldn't affect my contract. I now find out that my contract was extended for 2 years. Please put my contract date back to the original 2013 date.
Almost 1 year ago they offered me a better plan at $45 a month for my plan and they have over charged me for all this time by $45. My bill has not dropped and I never check it. I called as soon as I caught it and the Associate said they would fix it and make it retroactive but as soon as I go to pay nothing has changed. I can't seem to get them to listen to my complaint so I will have to just file my complaint with the BBB again if they don't fix things.
I went to T-mobile to pay a bill today in Delancey & Ludlow, but the machine is broken. That's why I asked the customer service to help. In the same time, only had 2 staff in the stock and they were keep talking and talking, in the store didn't had the other customer. I was only one, I was standing front of their counter, they were looking at me but didnt care, i was waiting their finished conversation. Finially had one stuff (Eric) knew me in there. I asked him help to pay the bill, he said "0k", but The other staff (jasmine,she is store manage), she said " wait" then they kept their convensation.
I liked freak, I was standing and looking their conversation. After few mins, I asked Eric, I can come back later if you are busy, and jasmine using her really impolite eye looking at me and she also said " u r customer, we will service u first" but her voice so mean and liked complaint, I'm someone brothing their convsation. I told jasmine, I could back later if u want keep talking with your staff then She pushed the counter chair that was next to me. I was really shock and angry. She walked out, I didn't know finally how can react her action. Eric servied me to pay a bill and he approlagie what she did for me.
Then I left but I still so angry what jasmine did for me. She is store manger, she need to know how to serive customer. If she want private or space to talk with her co-worker, why she doesn't go to their staff room and she doesn't want to serive customer, she should locked the door, don't let people in. She should need to know have a lot people want to get her job.
my cotract was extended i went to a t mobile store one of ur workers told me if i wanted to save some money i told him ok .i asked him if my contract will go up 2more years 'he told me no 'now i find out that he lied to me .iwant to have my contract to expired in feb which it was the tim that i should have expired .i dont think is right that for 15 dollars that i save my contrach should go up 'plus i dont like the lies he told me 'i would appreciate if you would take care of this matter 'also i had a motorola cliq which was giving me problems they send me a samsung;which i dont know how to use 'i would like to have a motorola phone .this samsung hangs up on people half time i cant get no internet.i have been ur customer for 11years by the way the store is in spring field mass on state street
i have had my grandson on my account for almost 4 years, back in november my daughter called me from the t-moble store in cicero, she was getting a phone for my grandson and granddaughter, she need information to take my grandson off my account. now i find it to not be cost effective to have a moble phone so i wanted to cancel my phone. they now say i made a new contract in nov. but all i did was take my grandson off my existing account there was not a new contract signed at any time. if you look back on my records you will see i have been a very good customer and have paid my bill always early.
in nov. i received a bill for 80 some dollars then in dec. 54.75 now i have one here for 283.37. i cannpt see how i can be charge over two hundred dollars to cancel a contract that dose no exsist. i would appreciate if this could be resolved without any conflict. als0 i was in the store today and they had me speak with someone named steve id #0623477 he was very rude to me and more or less laughed at me when i told him i had no contract. thank you for your time
To the contract dispute dept. or to whomever it may concern I,m writing this letter to inform you of the conduct and the manipulative behavior of the sales person at t-mobile store booth in Wood-bridge NJ. i was clear on the fact that i didn't want a contract with any company, and the sales person told me that it was not a contract.
I was just getting a discount on the phone , so I,m disputing the contract because i haven't had a contract in quite sometime, and if i wanted a contract i would have gotten a better phone for free , in regard to the contract, so I,m respectfully asking your dept. to eliminate that contract asap.
I have had T-Mobile for 7 years and have had several issues with the connectivity. Recently, one month before my contract ends, I received a call from a representative at T-mobile offering me a boost product to assist with my connectivity issue. I asked the representative was this going to start another contract or continue it.
I was told no, so I took their offer. I have now come to find out they started another 2 year contract after being told they were not and when I went to terminate the product, they had a 200 dollar termination fee on the bill. I was livid and decided to call.
Everyone kept passing me around and I finally got an email to voice my complaint, only to find out the email address is not as simple to complete. I feel this company is up to no-good thing and I just wanted to express my concerns when dealing with people of this level.
The latest complaint is today Feb 25, 2013:called customer service and told them I wanted the email or website given to me before Christmas 2012 to cancel my contract. I was passed to another agent, aledgidly going to asist me. It ened up as we at t-moble wants my busniess and is going to make every effort to use the phone maker as the excuse for their lousey service.
If its true that T-mobile makes recordings of conversations held pertaining to concerns and problems, it has been noted, the amount of times I have called or have been online trying to keep my phone and service working.
I have payed all my bills - even had auto pay.
I am paying to partisipate in a Stevne King novel! The relationship with T Mobile is a nightmare.
No one is paying for the gas that I use to go to T Mobile, my time spent expaining the problems having with the phone, since August. I had Verizon for 10 years, and Consumer Cellular. NEVER have I had the mind-bending discussions on why they doesn't back up the phones they sell, or the shell game of paying for a new phone because of the leased phone stopped working after 3 months.
I want to be removed from any association from T Mobile. I will gladly give your phone back.
I recently moved from Massachusetts to Winter Haven, FLA and within the last seven days i have not had consistent service. My calls drop / I am not able to make calls out / I have ongoing dropped calls and I at times I have service at all.
I am cancelling my contract and due to my inconvenience and being a loyal customer for over 15 years I am requesting no fees or penalties be charged to my account because this decision was not made in a hurried manner. I have tried several resolutions per TMobile representatives and my issues have been ablle to be resolved. Thank you Sincerely Margie Colon
Jan 2012 I called T-mobile to find my contract end date, they told me August 12 2012 my 2 yr contract was done. August 17th I switched to Cricket mobile. We called T-mobile gave my ss # and cancelled the account.
A month later T-mobile sent a notice that my payment was late. When I called they said my contract end date was August 23rd and they made a mistake and I should contact the contracts dept. Now I'm getting calls everyday to pay the $323.oo bill. I was a very good customer never late and always paid in full. Do they really think I would cancel a contract 1 week before it done just to give them an extra 250 dollars?
They also gave me an email address for the contracts dept., that after 1 month has not answered any of my emails.
I should not be asked to pay for a T-mobile mistake.
I am absolutely furious over my data reduction speed. I just purchased a hotspot plan two days ago and now my speed has been reduced to nothing because I reached some data limit. I have unlimited data so how can there be a data limit? I am currently on state active duty in response to Hurricne Sandy at Camp Smith. I can handle being away from my family knowing I am helping others, but what I can't handle is my one real link to the outside world has been reduced to turtle speed. I have no idea when I am coming home and the only comfort I have to pass my down time is my computer. It makes me wonder how many other people you are screwing over, or worse yet, how many other soldiers you are screwing over, not just here but abroad. I would like to think T-Mobile Exec's are ashamed of themselves but my guess is their not. That's Corporate America for ya...Shame on you!!!
in june of 2012 we went to t-mobile to have a number changed from one phone to the next.our agaent omar called the office and told them what we wanted to do.they said that they would not extend our contrct.which had been extended once before by them for an unknown reason.well thsy extended it again after telling their agent that they would not. when i called they said that if i cancelled our contract they would charge me $400.00.i told them that i was done and no longer wanted to business with them.again they said that they would sap my credit with the $40.00 charge.and i could send this imformation to contract review. as the site says people cannot get an answer feom them.i want out. feed up james stephens
I'm complain this so awful with the T-mobile since they added voice plan on my account. They offer me the voice plan but I told them not necessary. Only unlimited and unlimited text message since I was T-mobile in 2008 with old sidekick along with unlimited web and unlimited less 90 a month. I did ask them if they provide for disabilities includes hearing impaired with a good price or discount. They didn't provides either. I needed a cell phone in a case emergency. In a year later, added another lines still average less 100 dollar a month and another line adds is less 120 dollar for only unlimited web and unlimited text message included family packing for data plan service. There added another line in May 2010 included unlimited web and unlimited text message less 200 dollar a month. However, T-mobile representative and I were talking over phone to ask offer adding voice plan was in May 2010. I was like to saying no thanks. Later in June 2010, I found out on my billing was so higher over 250 to 300 a month included family package is unlimited web, unlimited text message and voice that's impossible. I called them back to able remove voice plan but they cannot because of contact in 2 years
I was so upset they keep voice on my bills for 2 years. They know I'm deaf but not necessary have voice plan for me and the family. All wanted is unlimited web and unlimited text message. I got suspended service back in October 2012 because I don't pay bill over 300 dollars. I can't afford pay for 300 dollar a months. I decided send to the complain to T-mobile and they gave me an information to write a letter. I feel that T-mobile is wrong to put voice plan and should provide for disabilities benefit. Also, they should repay or refund from owes me from voice plan for 2 years. Hopefully, it will help to understand how is very situation to communicate as careful. And lacking of communication. Please helping me to able sue T-mobile. Thanks
my name is mike ramos sr. my tmobile phone # was live. i have been a customer of your co. for almost 5 years. I was recently diagnosed with a cancer in the liver. I should be starting treatment soon. Unfortunately, i want to cancell all my fininacial debts and also cancel all my account. Is there anything that i can do to have it erased i just don't want to leave my family, wife in debt. I would appreciate it if you can work with me on this issue, because due to my hardship, it cannot be paid, or kept. please do respond thank you! my tmobile account # is 658671979 .
Hi Sir/ Madam,
My name is Ephrem Assfaw. My phone no. 571-265-6292. And Acc.No. 529499669. I am a valued customer of T- Mobile for more than 5 years. As my understanding when I was subscribe T-Mobile, i signed for only two years contract . However the contract was over for the past three years. Right now when I was checked my status in T- Mobile branch, still your status was shown in a contract. So, in my behalf and understanding the contract was over.
I was try to reach T-Mobile representative by dial 611. And I explained those things for more than two representative in different days. The first one was a Lady as she said " let me review your case and finally this was beyond my ability. So, I will try to contact with my supervisor . I was waiting almost 10 minutes . Finally she said the supervisor is not here. Hope fully he can call you ..... " no one to respond or solve my question. Another representative as he said " you have to explain the dispute about the contract and submit the contract review department and they give you the solution within max. 10 business days."
So, I would like to request review my case and make the right decision.
I will waiting your feedback.
acct.@ 224154565 - Continue complaint. Offered and accepted monthly rate including taxes $139.17. Five days later T-Mobile withdraws offer and will bill me at $196.77 plus taxes per month. After 11 years of business with this company, how can they do this? They say they record phone calls, I ask them to pull these recordings from Nov. 27, 2012. They said they cannot do this. What can I do at this point? I cannot pay this amount that they have changed it to. Help!
I have been a loyal customer of TMobile for many years. I decided about 2 months ago that I needed to upgrade my phone in order that I could get better service at my home. I have very poor TMobile coverage in my area although we are in a major city in Alabama. I use my cell phone for my business so it is critical to have good service. I elected to upgrade to the Samsung Galaxy S3 due to the WiFi calling feature on the phone. As soon as I received my phone I connected to my home WiFi network and started trying to use my new phone. On my first call the call dropped from WiFi about 2 minutes into the call. This consistently continue to occur so I contacted TMobile Support and we went through numerous setup review on the phone and finally decided that a master reset needed to be done. I completed all of the suggestions with NO improvement in service. I contacted TMobile support on approximately 8 other occasions and SamSung directly on one. I have exchanged the phone out and completed a master reset on 2 other occasions all to NO avail. I visited my local TMobile store and reviewed the issue with the manager and he assured me he would get to the bottom of it. I have made numerous attempts to reach the manager again with NO return phone call. I finally placed another call to TMobile Technical Support and they finally admitted that they did not know what to do to resolve the problem. They have now been working on the issue for over a week with NO resolution.
I have been with T-mobile for 12 years. I moved to NC and found the services to be sub-par to what is advertized.
T-Mobile charged all my 3 lines and it was over $200. I called a customer rep and I was told I had insurance on the 2 of the 3 phones. I did not add insurance nor would of due to the high deductables. I received an apology and was credited.
The complaint I have is as follows;
1) There was much static and fading in and out on calls. We had to travel to an area 50 yards away to connect to phone calls.
2) The phones had an echo. when talking, there was an echo and this distracted the phone call. In fact, the t-mobile rep had to call back after we moved to another location.
3) Numerous phone calls have been dropped and during business calls, it was difficult to get the the same person who we talked to initially.
4) I was told by a T-mobile rep that when we renew a contract for 2 years and purchase a phone with a better price and rebates, the phone actually is paid for through the data plane. So the price in the data plan accounts for the recuperation of the phone. This payment is not aware to the public. If it took 6 months for the T-mobile to re-cup the true price of the phone, the price of the data is not reduced.
5) Many times, the 4G is turned off and I gave to go back to the Wifi system to check the data bullet. I know this because there are only bars showing and no 4G.
Donna Jean Anderson
I purchased tmobile spring board tablet s7-303u with 2yr contract , broke a week ago, a month after warranty expired, there is no authorized or unauthorized repair services anywhere, there is no parts available or even made for this model. I'm still under 2yr contract & paying for this junk.
wasted 4 days with tmobile customer service on the phone and in a store. basically they're telling me to buy a new device $450 and still pay for the broken one I can't use, there are some tablet deals on tmobile website but only available for the new 2yr contract, I am frustrated and thinking about just dropping their service all at once, even if it cost me $200 early termination fees. It should be illigal to sell devices if there is no parts produced to repair them.
I am writing this complaint report, because Im forced to do so by customer service rep by the name of (Steve). I renewed my t-mobe contract with t-mobel about the 1st of the month of October 1, 2012. I renewed with customer service by the name of Falon. She offered me a new contract renewel with t-mobile 4g my touch. With absolutely no change from the plan I currently had. I recived email the 2nd day of having the phone I called and spoke with several customer services rep and they were able to reset the new phone where I would not have to up-grad my services. She also said my da. would not be getting email on her phone with the last 4 digits (4801) well my da. started receiving text message about going over her usage, I thought it was yet another error, so I called yet again for the 3rd or 4th time and I spoke with Alicia, she said she also see in her notes that it was documented that I was suppose to have that plan fixed, but she was not able to do so, so she transferred me to Mr. Steven who was cocky and not helpful. He said that he could not see where that conversation had taken place, the phone we have, we could no way have confirmed that deal to have up-grad phone without the internet changing. I even told Falon at the beginning of the conversation, that If we could not keep the phones, I would have packed the phones up and sent them back, she assured me that, it was ok to keep the phones, that she would set the phones where my daughter would not be able to go over her internet usage. Well Mr. Steven was rude and would not allow me to speak to no one but him that I would have to make contact only thru email or mail, when I ask him for the mailing address, he took entirely to long coming back on the phone telling me that he had to look it up, that I would get immediately reponse from the consumer.
PS: I refuse to be treated this way by your company, look at my service record, I have been with you all too long to accept something I don't have too. Steve told me that you sir would be able to go over my record and the recorded conversation to see exactly what took place on the new contract that was made. He also stated that you would be able to cancel any future deal with t-mobile, so in the mean time, myself, family and co-worker will be more than happy to seek other carriers. As far as Mr. Steve, I hope not to have any further future dealing with him. He should not be a customer service rep. At this time, I refuse to pay this bill until I hear from your company that I heard wrong from Falon. I don't think I did.
I also viewed responses as to how long it would take to get a call back, I'm hopeing to hear from someone very soon, If not I will be looking into new carrier.
To whom it may concern my name is Jose A. Calles my account # is 686061823 the # I'm calling about is 15593503613 . The reason for this complaint is because I have been trying to cancel this line for the past months and they tell me I can't because my contract was renewed till 2014 with out my authority . When I called to cancel # 15592615474 because that contract was expired they offered me a free phone so I wouldn't cancel this # 15592615474 so I accepted the offer but they never told me that by accepting this offer I was going to renew also the contract for # 15593503613 if not I would had never accepted the offer . I had called various of times to let them know that my phone was not working and the would always send me phones that weren't even new they were reconstructed . I'm looking forward that you can help me out with this problem all I'm trying to do is disconnect my phone with # 15593503613 since it doesn't work . Thank you
I took out a contract with T-Mobile through EE on 26th November 2012. I received a PAK Code from O2 which was TEL783359. To enable me to use my O2 Mobile No: 07777621508. I was given a temporary No: 07984 685356. I was informed my old number would take approximately 1-2 days to connect. During the next three days I was unable to receive calls or reply to emails. When i contacted T-Mobile I was informed that they could not support a 07777 prefix.
I immediately spoke to O2 to see if I could return to them as my number was used for business purposes and was in a number of Scottish Government websites and with HMCR besides the known number to over 110 Traders with who I deal with and my business cards carry that number.
I cancelled the T-Mobile contract and asked for a PAK Code to give to O2. T-Mobile said they could not do this as they never accepted the number and it was returned to O2 who deny this and said they could not accept a number with out this code. I again spoke to T-Mobile who said again they could not give me a code as they did not have the number in their system.
This has now been an on going issue and as of today the 12/12/12 I still cannot get the use of my old number. I have spoken to both T-Mobile and O2 for the last two weeks and have just been left in limbo not being able to use a number both companies said would be upand running.
I again spoke to T-Mobile who insisted that it did get into their system but was rejected. O2 has informed me that every indication shows from their system that it is still with T-Mobile and until I get a PAK Code from them, they cannot give me my number back. TMobile refuses to give one. they have delt with this issue extremely badly and is not in keeping with OfCom regulations regarding MNP instructions. I
would like this issue resolved as soon as possible as this is costing my organisation potential business and also will be costly to change stationary and cause a great deal of what would have been unnecessary work contacting all the organisations and people I work with and through.
I have had numerous billing issues/concerns with my T-Mobile billing and the lack of customer service. For the last 6 months I had asked about leaving/or getting out of my contract but was advise I had to pay $150.00 for each line I carried. I carried 3 lines finally in October my son started to have problems with he's blackberry we couldn't get anywhere with any of the T-Mobile rep so not wanting to put up with this type of service or lack of to the inconsiderated manner of the rep.
( due to I really couldnt afford to get out of the contract I went ahead and paid the 150.00 so we could switch him to a different carrier) . My contract on the other two lines were up on 11/26/2012. On 12/1/2012 we went ahead and switch to a new carrier (only because I could not afford to pay the additional $300.00 T-Mobile was asking for ) I got my bill with a due date of 12/17/2012 of $132.98 I went into the T-Mobile store in Gulfgate paid the bill and advise the rep that I had already switch to a different carrier on 12/1/2012 was there anything else for me to paid he advised "No that's it".
Now I am getting a final bill for $130.97 ?? I contacted T-Mobile asked for a supervisor that couldn't assist me so I asked for a manager ,-was put on hold ,supervisor kept going back and forth and than the line just went dead !!??? Please help me settle this ,I understand that yes I was with them from 11/26 thru the 12/1 . I am willing to pay an adjusted/prorated bill but I just dont believe this is FAIR. Just for the record I had beem a loyal T-Mobile for over 22 years and its just gotten worst.
Here is whats happenning, back in dezember I had my contract upgraded for 2 years and I was told that I was going to get a new phone for free which is the galaxy ll, the rep even told me that I could get another one for 229.00 if I wanted to because of being a loyal customer for 10 years. And now almost 2 months later im been charged for all this extra charges and the rep said that t-mobile only gave me 250.00 as in credit for the phone. So now I think thats unffair, so if you can please review my contract and make sure I dont have to pay what I wasnt told, i'll appreciatte it. Thanks for ur help. Looking foward to hearing from you.
Called to cancel my contract because my family wants to put me on their phone plan with another company and T-Mobile told me I recently got thrown into another contract when in reality none of this was told to me prior to this third year after discontinuing a second phone from this account. I was not told anything about this change at this time or the at the time of the original phone sale to me. I was not given any paperwork to this regard. I am a 73 year old women who cannot afford to pay any contracts I did not sign or agree to.
I am so sick and tired of this crap I do not have a contract I have delt with this matter already and now i want to cancel service and you want to charge me for doing it early but if i dont have a T-Mobile contract it should not cost . I can not tell you all the stuff so I would like some one to call me to clear this matter up. Go back and check all notes talked to a guy there for over one hour and he checked it out, that when i got my phones and paid for them there was no CONTRACT go back i NEVER agreed to any CONTRACT. So get it handled because now you have made me not want to have you at all. I was going to keep one but not now.
Go back and listen to the recording oh thats right she never sent it to one because THER IS NO CONTRACT.
Today I got two prepaid lines from T-Mobile to use with iphones. I called this company to get details and prices of their plans. The first question they asked me was "for what are you going to use your data? I told them I needed something fast to watch Netflix, videos, etc.
They told me that they have a 4G network great for that the type of usage.The price sounded great: $50 for unlimited talk, text and data. My iphones are 4 generation so I only can get 3G, so I was pleased with the offer. The sent me to a local store and I paid for the two lines and I noticed that the internet was saying 'E," I called t-mobile and after a lot of complaining, they told me that they ONLY offer 2G for iphones in general.
I told them that my father has an iphone with t-mobile and he has 3G. The representative told me that even when the phone says "3G" those customers are only getting 2G. How deceptive!! I asked for a refund but they denied my claim because it is prepaid, even when the complain was made within 1 hour of activation and they recognized they made the error (gave false information). So now, I just threw in the trash $ 110.26. Be careful with t-mobile, they lie just to get your money.
My previous A/c# is 458495493 and the new 875505809. I have been with T-Mobile since 2006. I called to let them know I called to let them know that I am terminating my business with them within 24 hours effective today 02 08 2013 and they said I am on a contract. I do not know what contract they are talking about. I not bought any discouted product from the company neither have I chosen any plan of discounted rate.
I will not to pay for this non working cell- phone,this is not my fault ,and I dont need no more your contract. since phone not working and my husbend not work becouse costomers not reach him and busenes not working.cansel this contrakt with no charge,if you charge so you have to pay my husband for one week,he not working becouse cell-phon doesnt work.
I am writing this email because T-Mobile chose to ignore the failed to protections I've set on my account. My account is set up with NO authoirzed users and a password for the account and this was ignored. On the phone number 302 275-9303 had problems with the windows phone, I was told T-mobile couldn't replace it because they weren't making that one anymore and that another phone had to be chosen. At that time, I was informed that the replacement of the WOULD NOT extended my contract because it was a faulty phone. The HTC Amaze was purchased for full market price and T-mobile representative assured that extension wouldn't happen. I only found out that the contract was extended because I had billing question. No one was given authorization to upgrade or extend this contract and I was very concerned about that because how DISSATISFIED I AM with T-mobile and this just helps to drive that point home. I have been a loyal customer for six years or so, even though I was not please with serivce or billing. My contract ended October 12, 2012 for both lines and I would like you to do the responsible thing and release both lines as there is no proof of my authorization to any contract extensionl. Thank you for your immediate attention to this sensitive matter.
T-Mobile advertized the best 4G coverage nationwide. The Target employee (apparently a Kiosk run by Radio Shack in Target) told me the 4G coverage in Southbridge was EXCELLENT. I bout the Samsung Galaxy iii phone with the 4G plan. It turns out there is no 4G or even 3G service in Southbridge and I could barely get any data service. After recovering from a really bad illness I talked at length to the T-Mobile and finally was informed that there is virtually no coverage in Southbridge. I returned the phone. Target would not give me a receipt for returning the phone which they have. T-Mobile is trying to force me to pay an early termination fee and Target will not refund my money or respond to me.
I have complained to the FCC and BBB. I am getting nowhere. I suffer from severe anxiety disorder and this is stressing me greatly. I need someone to respond honestly to my issue. The adverting was dishonest, I was sold a bill-of-goods that did not perform as promised, by ignorant and ill-trained staff.
T-Mobile advertized the best 4G coverage nationwide. The Target employee (apparently a Kiosk run by Radio Shack in Target) told me the 4G coverage in Southbridge was EXCELLENT. I bout the Samsung Galaxy iii phone with the 4G plan. It turns out there is no 4G or even 3G service in Southbridge and I could barely get any data service. After recovering from a really bad illness I talked at length to the T-Mobile and finally was informed that there is virtually no coverage in Southbridge. I returned the phone. Target would not give me a receipt for returning the phone which they have. T-Mobile is trying to force me to pay an early termination fee and Target will not refun my money or respond to me.
I have complained to the FCC and BBB. I am getting nowhere.
I am Writing Because My Contract Was Extended Without My Knowledge, About Two Months Ago I Went To Pay My Bill In One Of Your Stores And One Of The Sales Workers There Told Me He Can Give Me A Better Plan Then What I Had, Which Was The Unlimited Plan, I Told Him I Do Alot o f Tethering He Told Me That Was Fine Cause Tethering & Hotspot Was Included In The Unlimited Plan So I Agreed, So Couple Of Weeks Ago My Tethering Stop Working, Had To Go Back Into The Store To See Why , Talked To Another Sales Person There In The Store He Told Me Tethering or Hotspot Was Not Included In That Plan , He Told Me If I Wanted To Use My Tethering I Would Have To Go Back To The 5GB Plan, So That Plan Was Pointless And He Lied Cause Everything Was Not Included , And On Top Of That He Extended My Contract For Another 2yrs Without Telling Me That Was Part Of The Deal If He Would Have To Me My Contract Was Gone To Be Extended For Another 2yrs I Would Not Have Agreed To That Plan..I Donât Want To Leave T-Mobile I Been With This Company For About 7yrs. All I Ask Is Please Help Me With This Situation.. I Will Really Appreciate It... My Name Is SHANIKA COOK / Acct #464 521 922 / My Mobile # 313-759-3399
I was not aware that I was renting my cell phone. I bought a phone and was supposed to be payin $80 +a month .. my bill is never the same I still don't get my calls, when I do get calls it drops..... I want a lower plan, if that can't happen then I will cancel y contract. I been unhappy with T-Mobile since I joined them.... And I also do not want Hotspot, it supposed to be part of ce, never works and when I call for help, I get disconnected. Even when I go into a T-Mobile store they are not helpful...
TOWHOM , that this may concern i was treated unfairly. Icall in to t mobile to change my plan on my phone.I don ' t remember who i talk to but i wanted my plan changed because my son and i no longer had the family plan .So as the representve talk to me i told him i did not want a contract . And he told me i did not have to get one. I ask him this three times he told me no so i don t why i have it i was not planning to get another and i would like it removed. MY cell # is 205 ) 566-6400 .AND MY ACCOUNT #is 363203865 THANKS MSS.BARBARA COATES
I have had several issues with the two phones that I have. I have had hangup, calls as well as mising very important calls. I have missed called from my job and have been on called have missed important messages for going into work because of poor service from t-moblie. I can not make calls often, link calls, and in the midst of conversations, calls often drop. This happens in my home,on the job, and in my car. I don't want to be charged for early termination, but I do not want to continue with your service for either phone. I have been stressed to the max, and I'm exhausted by t-mobiles poor quality service.
During the month of March I spoke to a Lisa in your collections department regarding my March bill.
I was concerned that I had been charged Â£50 outside allowance of which I was very surprised as I do not go over my allowance. This has not been the first time that I have checked my bill and notice that I had been charged for call that I did not make.
In speaking to your customer service advisor (Lisa) in your collections department in Leeds she told me I had made the calls and that I ad to pay it. I asked if I could speak to a manager and was told that I did not need to speak to a manager as she had explained everything and the manger would only be repeating what she had told me. I again asked if I could be put through to a manager Lisa then told me that she will not be putting me through to a manager as she felt that she had dealt with the matter. I said to Lisa again that I would like to speak to a manger as I wanted to complain.
She said under no circumstances is she going to put me through to a manager as my call did not warrant it and she again had already dealt with it. I explained that I am a customer and I was not satisfied with her response to my complaint and I would like to speak to a manager. Lisa point blank refused to put me through to a manager. So I hung up and redialled and asked to speak to a manager after explaining what it was I needed to speak to a manager about. I was then put through to a manager (cannot remember his name). Speaking to this manager caused me a lot of distress that I had him on load speaker as I was appalled with the way I was spoken to. He told me my bill was correct, that I had to pay it otherwise I will be cut off I tried to explain that I cannot afford to pay for something that I did not agree with and that I would like this looked into he told me that he is the manager and he has the last say. I told him that I do not go over my allowance and I refuse to pay for something I do not agree with he went on to say â do we force you to use your phone we do not force you to use your phone you have gone over your limit and that is that.â I told him that I cannot afford to pay this as I have children to feed and you are taking food out of my childrenâs mouth. He responded âwhat has your children got to do with you making these calls outside of your allowance.â I was taken aback and so where the others who where listening to the conversation. I told him that I needed to feed my children and that I budget what I am spending and this is why I know I do not go over my allowance as I am careful. He them told me that I should check my balance and I would not go over, I in turn told him I do not need to check as I know I do not go over , he then replied it is obvious you do as you have gone over and if you where checking you would not have gone over.
I asked him if this is how you speak to your customers his response was âyesâ. I told him that I would like to speak to his manager he told me that he did not have one. I then told him that I found him to be very rude and that I would be leaving T-Mobile he told me to go on then he did not care, again I was taken aback with his attitude and the manor in which he spoke to me. Again he was heard by my colleagues. I told him that I had him on load speaker, he did not care was his response.
I told him that I would be putting a complaint about the whole department including him; he told me to go ahead and asked if I wanted the address.
I am so appalled with his attitude and the rest of the team that I will take this further if nothing is done and my account looked into with regards to the charges on my account.
Today again I spoke to another advisor and found them to be very unhelpful like the rest of the them not willing to put me through to a manager as they are to busy and cannot come to the phone. I find this to be very frustrating when you are not able to speak to a manger when requested. I find it appalling that you are not able to speak to anyone of authority other than what you a=call frontline advisors who obviously needs customer service training.
I can be contacted on 07957130073
Phone number 347-245-6213. I was trying to do a change in ownership about 5 days ago with tmobile from my sisters name to my name and when we did everything the person I spoke to said that he was going to put it in and all I had to pay was the $300 deposit just to have it under my name but everything would remain the same. I would like to cancel my contract and was told that in order to cancel my contract I would have to pay a $200 cancellation fee. I do not see why I would have to pay a $200 cancellation fee if they opened it as a new account. I would like to get my $300 deposit without paying $200! I have at least a 20 day grace period to cancel the account so I am requesting my refund! Thank you!
So after over two years of having t-mobile and never being able to get a straight answer to any questions I am beyond frustrated with your company's ethics. When I call to cancel and am given "LOYALTY" phone pricing to not switch providers and upon calling back am given completely different pricing and am told "that is just how it works" that is beyond unethical and a HORRIBLE thing to do to your customers. When contracts, policies, and pricing changes within a single hour I am sorry but that is BULLSHIT. I will be advising my company to reconsider T-Mobile as their wireless provider not because of your coverage but because of your shoddy customer service. So disappointed.
I purchased a Tmobiee prism in Terre Haute Indiana on or around Sept 29 2012.On or around mid November 2012 the phone was not working properly.I took phone back to the location I purchased phone and was advised By Crystal (employee of Tmobile ) in Terre Haute Indiana that was under warrranty.and advised my son and I that we return phone to Return Center but only keep sims card and memory card and send non working cell phone to return center first before Tmobile send us a replacement.I did as instruceted by Tmobile employee.I recieved phone but nly shell NO BATTERY OR BATTERY COVER .I called tmobile and wenrt there 2 xs and was advised by a associate (employee ) that I call customer service and I did.They say order complete will send emil if they can replace battry and cover and no email and thats almost week later. now Tmobile in Terre Haute say we were to only send shell not entire phone .Well I was doing what Tmobile employee told me to do thats not my fault.My son still with out cell phone going on 2 or more weeks I paid $150.00 for phone And my husband and i and my mother are other extended family memebers are Tmobile customers and I am the payee..Its not my fault but your employee so Id like a battery and cover I sent or a replacement as soon as possible.i can be reached at 812 223 0871.Thanks Karen Bendekovich
Re 812 223 2474 is my sons cell phone
My name is Esther Alvarado and I have been a t-mobile customer for many years. I have always been very happy with t-mobile and was a customer under no contract for many years. On August 14th, 2012, I decided I wanted to upgrade my phone. I went to the Walmart Store close to my house and picked up the new phone. Being a T-mobile customer, I added this phone under a 2 year contract and not the other 2 lines that I presently had with my plan. On that same day, several hours later, I decided that this was not the phone I wanted and called T-mobile to ask if I could return the phone and go back to my original non- contract plan with T-mobile. I was told that I would have no problem returning the phone and going back to my origianl non-contract plan becuase I was under the buyers remorse period and had nothing to worry about. I proceeded to the Walmart Store and returned the phone. I understand that the Walmart Store failed to complete the proper proceedure in the transactions that day. I recieved a bill from T-mobile charging me $900.00. I was shocked and very worried about this bill. I called T-mobile and was told that I needed to go back to the Walmart Store where I did my transactions. The Walmart store accepted their error and correct all paperwork that was necessary. A T-mobile representative told me to go online to email@example.com to explain my situation in order to clear the charges made during this misunderstanding;. I understand that maybe there was confusion with transactions being done at the Walmart Store as well as returning and getting another phone on the same day. I just want to get this bill taken care of and not have any problem with T-mobile. I highly appreciate t-mobile's professional and courteous service in which I have been helped many time in the past and trust that I will be helped in this present situation.
Account number: 568738241
Mobile number: (972) 207-2800
House phone: (972) 222-1134
Thank you for your guidance.
i have been a customer of t Mobil for several years . my contract was up last month , i called and talked to a representative ,we went over everything and my total bill for the new 2 year was supposed to be 126.38 for 24 month for everything including the new phone and insurance on my second line 0410 .
first of all they tried to bill me for 700.00 which was wrong the phone was to be on payment plan , they told me to send the phone back and they send me another phone exactly the same which i though it was stupid , now they say my bill is 136.00 a month instead of 126.00 you try to screw people you do not give anything in writing . and after i have to deal with you like this i am a retired person on fixed income i can not pay the extra 10.00 a month and i should not
i need for you to go back and listen to the conversation when i singed for the new contract and adjust my bill to 126.38 which i wads promised.
On Januarary 5, 2013 I went to Kaneohe T-moibile because I was having trouble with my phone, it was shuting off by it self with in five minutes now matter what function I used on it drop calls, texting, going on games or even trying to use the internet,which the representitive told me that she would be ordering my a new one.
On Januarary 9 I went into the store to get my phone switch over to the new one I recieved on the 8th. The repersentative (PB) switchecd it over for me and I left deleting the contacts which was double and the phone began to do the same thing. I went back inot the store and was told my the same representive that it must be the batter and they didn't carry the batter for the phone I needed to go look else where.
I left the store frustrated and upset. I then went back about 45 minutes later and talk to a different representative who called customer service for me who tried trouble shouting it over the phone but my phone still didn't work, the customer service said that they would be sending me a new phone, I asked if it doesn't work could I cancelle line and was told I was still on contract.
I was told that in October when I had trouble with t-mobile of switching my daughter line back to my account, they gave me a credit of a months bill but I was not told at that time all my lines would be on a new contract just hers. If I was told I would never have agreed to it, because I had two lines already up on contracts and two more would be up this year.
I feel that they were sneaky on how they went about the contract renewal. I must say that they customer service(611) people were very helpful and polite, they tried to help me over and beyond. I don't know when my cell phone will be working properly again.
Had upgrade and went back under contract with surpose to bebe fathersday special 2011. Was advised my other line would need web service as a special web I would have to pay for the web service for 3 moths afterwards would receive web service for a year free, I agreeded. After the 3 months was told mistake was made would be corrected until then still had to pay for servive.
As of nov 2011 matter was surpose to be corrected. During this period there was a mild snow strom I started having problems with my line, I contacted tmoblie and was advised to do certain things for my service to be restored, a couple of times wad advised to do something relating to my email adress, since that period I have been blocked from that address and told tmoblie has nothing to do with mattet. Still to this day I still have problems with my line and have had phone for my line changed 4-5 times.
Was advised by a gentleman from loality department IF I had any more issues with phone notes were made to change the model if phine. 5/2/12 since phone change og dart phone still having problems, requested for model chage, mo notes mafe. Phone added to my line some time ago requested for line to be canceled, told I would have to pay a fee of 200 dollars.
Some time ago I requested for 2 added lines, wad told one line was free, and to kept from being charged an early canle fee haf to cancelline. line within 30 days. I did so. Later wad charged a fee because line was not canceled. Did keep one therefore I had 2 lines to account. As agreeded did pay for lune until contact was up that line numbet that line is the one that is surpise to have the free web for was surpise to be 2 years and after agreement 1 yeat but I keep getting chaced fot and must keep calling in to recevie credit for.
I have neen with tmobile for maybe 7 or 8 years atleast, nevet really had a problem. Expect when contact was up I would have problems with phone just gcall get a new phone, times go back under contact.
When I make a payment agreement honor it. If I must honor my agreement I expect the same from tmobile. Since my ordeal with going back under contact last year I will be adured mmatter is noted and be corrected, then I am told no notes are made! With my other line I request to cancel the service, told there is an early termanation fee of 200 dollars!
Told I could change my model of phone, then told no notes where made I can only recevie the same model! YES!!! I am very upset with my service!!
I do not like being lied too! I do not like being forced to accept and pay for something that is not agreeing with me! I have had periods of not receving impirtant calls and text, habe surpise to have upgraded service not to recevie, on my other line I am being forced to pay fro web service that is surpose to befree and IF I do not pay attention and call in and few times was in a nice way called a luar because of notses that was surpose to be in my account wasnt that it wad a fathersday offer, that wasnt.
If tmoblie do not want me as a customer just ask me to leave dont bully me, when I agreeded to paymrnt being taken from my account it wad surpose to be on a certain day it was takin out early, when canceling with my bank to stop payments the date for payment was pushed ahead.
Lost my email address listing to intrustions to correct a matter with my phone, and still mayter wiadnt corrected. Dont understand? Why? Therfore yes I am very upset and displeased. I am now adking IF all matters cannot be corrected to please let me out of my contact, ad for any fees that could be held against me to be wavief due to the ordeals I have been forced to undergo since agreement of me going back under contract with t moblie.
Basically I don't call a lot:I use less than 100 minutes out of 300 minutes allowed by my basic plan. So, to cut off more price (in order to save extra money) I had discussion a few option with your representative on late October or early November 2011, the representative told me that if I make a contract for 2 years, I can keep this plan with reduced price (27.6$, a 10 $ off from the current bill) and direct me to make a contract for 2 years (until November2, 2013).
However, when I checked the bill this Saturaday, i.e. yesterday, your company is still charging 37.7$. In that case, the representative deceived me to make a contract by providing false information or fradulent incentive. This is a scam that should not occur in an established company like T-mobile!! I strongly believe that if you look for the date in which I signed the contract you will find the name of the representative and the voice record of the conversation. I believe that if this is an intentional deception, the representative should be fired. Please, resolve this issue.
If the representative didnot say that I can reduce the charge on the bill, I wouldnot make the contract!!!
I went into the T-mobile store on 12/10/2012 about 4:45 p.m. located at 250 center Drive in Wood Bridge Mall, a retail Associate by the name of Johnny Ventura helped me with all my paper work for my different lines, he explained to me about all the changes to my plan with all the discounts and future payment of $60.00 more starting to be in effect on my 2/12/2013 bill, before all our business was done I questioned Johnny several times about my future bills because I did not want any surprises, he said everything will be okay, I signed a piece of paper about my contract, never once did he ever mention to me about a Migration fee!!
I have been with T-Mobile for over 12+ years and I know how I always get an explanation for all by business with T-Mobile, I went back to the same store on 12/26/2012 at 11:00 a.m at that time I was told by an Assistant Manager Joel.T that I had to wait for the Manager to come at 1:30 P.M I remained in the Mall til that time and spoke to David Galvao about the situation upon me arriving at the store he showed me a contract that I never once had in my possession about Migration Fees.
I explained to him also that I never saw that paper while at the store for business with Johnny Ventura, Mr. David Galvao then told me that I can bring everything back to the store and reverse all my contract business that I did at the store previously, at this time I am disputing this whole situation because I feel I was treated very unfair as a T-Mobile costumer, I should not have to go back into a store and show them my phone bill that says $556.44 for them to then give me a piece of paper about Migration fees that I was never aware of from the very beginning.
I am asking T-mobile to do everything you can to help me as a loyal costumer for over 12+ years, I respectfully trust your Judgement, and I would like to thank you in advance for any Help you can offer me at this time.
I got the mobile broad band thinking it was a good internet source it did not meet my needs so i canceled it 3 days too late now its a charge on my cell phone i been with tmobile for over 6 years and i dont want something little like this to have me go to another company the sales lady told me this is more than enough internet for me and it is not
Acct # 971-222-6811 and 971-338-1751 have an ending date of next October when it should be this next February. What happened was 503-380-1465 came in with us in October of last year and at first the entered her with an inccrrect number. She went back and changed it getting the correct number which I just gave you. Then they put her in with the incorrect plan. I called and changed it when the first bill came. We were already on unlimited miniutes and unlimited texting. They changed her to that plan and at that time they changed our contract ending along with hers. We should not have been affected. We didnt do a thing to our accounts and plans. Ours still should be February 2013. I like this plan but I always end up having to pay the entire bill which I cannot afford. Please correct out plan ending date. I have been a customer for many years and would appreciate your assistance with this matter asap.
T-mobile holds you hostage for renewal. I have been a loyal customer of T-mobile for over 9 yrs, never had an incident, pay timely and full payments no partials or payments plans.... T-mobile does not have nearly the same coverage as other providers yet when my daughters phone became eligable for renewal, I chose not to do so and wanted just to suspend the line. I was told that she is attached to my line where I upgraded last year thus now making her line only eligable until mine. Never mind her phone no longer works and that her last upgrade was 26 monts ago which means that her line has completed her obligation to the 2-year contract. T-moblie has found a way to not only not provide the adquate coverage that my daughter needs because they don't have enough towers but they also is holding my account hostage because they want to charge me $200.00 for early termination...Really a phone that has a 26 month timeframe is early terminiation, but oh buy the way if you need a phone you can buy one from t-mobile and we will sign you back up for another 2yrs...This is some bull..... now I am truly disappointed with t-mobile... I have put up with their inabilty to provide adquate coverage but now they are putting my child in harms way...I need to be able to speak to her where ever she is with out having to pay 200.00 on a phone that has met the 2 yr committment...Let me go... and belive me I will end my contract when my is due, but I am sure there will be a 200.00 charge for that. too.. they are also given conflicting reports, please be aware if you have separate contracts... you will now be lumped togther and you will not be aware be cause you dont get a written contract.... I am so disappointed this is truly not customer service...I am finished with the contract I should not be penalized with this charge..Really T-mobile you shoulb be better than this
I haVE A FAMILY PLAN BEEN WITH TMOBILE FOR YEARS WHEN MY PLAN WAS UP RIGHT BEFORE BACK IN MAY AND JULY I ASKED THAT THEY DROP ONE LINE BECAUSE MY DAUGHTER WENT WITH SOMONE ELSE,THEY ASUURED ME WHEN MY PLAN WAS UP I WOULD NOT HAVE THE LINE FOR HER,WELL I WAS NOT CHARGED AND NOW I AM AGAIN FOR HER LINE I DO NOT WANT TO PAY FOR A LINE THAT IS NOT USED.I HAVE BEEN A LOYAL CUSTOMER AND THIS MIGHT BREAK IT FOR ME AND WHEN MY PLAN IS UP THAT WILL BE IT .IT IS A TEN DOLLAR A MONTH FEE I THINK YOU SHOULD HONOR WHAT WAS TOLD TO ME.THANK YOU FOR YOUR TIME LOOK FORWARD TO HEARING..ACCOUNT 284114101 Connie Hardy 8426 south 16th tacoma ,washington 98465 ,cell to be removed off plan was 253-8350)
253-228-4675 is my cell
My T-Mobile (that is what they call the portal) extended my contract when I tried to make changes to rate plan. It was never clear on the portal that It would extend the contract.
This was never communicated to me over email/text or phone.
When I contacted customer service, i came to know about this practice. I asked them to change the contract end date to what it was. But they were not at all helpful. They never gave me a solution. Instead, asked me to email firstname.lastname@example.org with all details. When I did that, There was no response for a long time.
I am still waiting to hear from them regarding my contract.
I have been a T- Mobile customer for over 10 yrs. I called spoke to T- Mobile rep who gave me wrong information. I am currrenty going to school . I have been paying alot for my survices. I decided to try another company to lower my payment. The rep I spoke with said it would be ok to cancle my contract and pay 100 dollers instend of $200 since i have been a member for many years.. later I received the bill $ 250.00 . I tried explaining to T-Mobile rep and they said I had to pay full amount . I would like a reply explaining why they have employees giving wrong information .
in february of 2011 i entered into a 2 year contract with tmobile, which will expire in feb 2013. i entered the contract for an HTC G2 phone. you had to change the phone twice because it had the same problems which was that i would send text to one particular telephone number and a different number would receive it. the wrong people would get my messages that were not intended fot them. tmobile told me that they would exchange the G2 for a My Touch phone if i paid a difference of 82.00 $. i accepted the exchange after been assured that this would not change my contract in any way. but they defrauded me or lied to me because they changed the contract. my original contract expires in feb. 2013 and not in december 2013 as am been told now, because now tmobile is saying is due to the phone exchanges. i want tmobile to validate or honor the original contract. Tmobile as all these communication phone companies get away with having freedon at large to do what they want with consumers and that is the fcc fault to give you this type of power and fraudulently rip people off for billions of dollars. i hope that the fcc of federal government one day soon interferes and set limits to all these companies that are taking money from people in a fraudulent way. in february 2013 is when my contract expires not in december. i expect tmobile to honor my contract as understood, feb 2013 not dec 2013. if this dont happen, i will cancel all my lines and will go to another provider. there are plenty of providers now that will be happy to have a customer that spends this kind of money. thank you.
In 2010 Nov I purchased a new cell phone from t-mobile I have been customer for 6 years I had plain called Classic plain which alwayed you to purchase a phone with money they have in your account to use to make new purchase if get new phone sign another 2 year contract so I did but I was told that Classic Plain I had doesn't offer those things anymore I didn't find this out until I got ready to purchase another phone they never sent any information tell me that Plains had changed. When spoke with lady she told me that Vaule Plain is just like Classic Plain I had before it would lower my bill I agreed to 2 year contract for Value Plain then I got new phone same time put deposit down cell phone came in NOV 2010 they didn't tell me it would take two month before they would start new plain I was told monthly fee would be on next billing cycle which would be next month it didn't start until Jan 2011 I got cell phone in NOV 2010 then they didn't tell me that because I renewed contract it would be both lines when each line had a different 2 year agreement due date ending my second cell phone contract was about be up then when it became 2 years they stated when I sign up for new Value Plain they made contract for both line not just one for 2 years. When you make agreement it only states for one cell phone number that your making the agreement with not whole plain my 2 year contract is up for second line they just told me that my contract doesn't expired until 2013 for both line when I only got new phone for one line the plain was agreement for the one cell phone and to lower my bill, how can I extend contract that not expired yet for another contract adding on 2 more years without getting new phone when you upgrade services. every 2 years when make agreement with T Mobile they didn't tell me that the Value Plain extended my service for 2 more extra years when they gave me start date of 01/2011 for service plain and new cell phone was given in 2010 in Nov it took two month to get Value Plain started then add second line on another two year contract without other contract ending for second cell phone I never agreed I want to start over with my services this has stop me from getting new phone plus extended my service for both lines not the once I agreed to. They gave me false information that lead me to agree to plain stated that they no longer do that anymore there is plain they offer just like Classic Plain I would come out cheaper with this plain this would allow ne to get new phone with month payment plain renewal of contract for the one cell phone not both line agree to another 2 year when second line contract is not up my bill is not lower The Classic Plain they could bill you for down payment then make monthly fee for cost of the phone each line was under different two year agreemnet due date not same date as the purchase which two month late if got cell phone in NOV 2010 it didn't take affect until 01/2011 WHY it was not for two line Value Plain was for Family not the renewal of contract that had ended I never agree to extend 2 year agreement without purchase of cell phone one with one cell phone line not both lines
I have been a T-Mobile customer for a little over five years while residing in Nashville TN, I was also a customer when I lived in Pittsburgh, PA. My reason for contacting you is for the last 6-8 weeks I've contacted T-Mobile regarding dropping two lines that were associated with my account. Each time I called I was given a different answer. I would speak with customer care and they would refer me to the store, I would go into the store and they would refer me back to customer care. But with each encounter I was given a different answer on how to resolve the issue. I was finally able to get the lines removed. On Monday 3/26/18 made a payment of $115 due to the fact when I spoke with a representative on 3/23/18 I was advised I had a past due of $50.00. On Tuesday 3/27/18 my services were disconnected, I was driving to work and speaking with an associate and asked her if she would restore my services and I would make a payment on Friday 3/30/18. She told me she wouldn't be able to do so. So there I was driving while it was pouring down rain fumbling around in my purse looking for a credit card to make a payment. Needless to say I swerved and almost ran off the road twice. None the less I made a payment of $75.00. On 3/29/18 I made a payment of $200.00 and received a text message that I owed $546.06. I called back into customer care and was advised this was due to the two lines were dropped in the middle of the billing cycle. My frustration is I have made numerous attempts trying to remove those other two lines and not once did anyone every tell this should be done at a certain time of the month. The gentleman did pro rate my bill for I believe $80.00. I am very dissatisfied that it took almost two months for me to finally get the lines removed and I still wind up with an erroneous cellular bill. I'm not at all pleased with all the mixed communication and mixed signals that I received. With a company this large all associates should be on the same accord. It makes no sense that when a customer calls in regarding services, billing or a question in general the associates just free style with an answer. It is the consumer that keeps your organization running, but in no way is it fair to treat customers like this. The entire ordeal has been extremely frustrating, time consuming and costly. I am honestly thinking about leaving T-Mobile and going to another carrier. I truly feel as though there should be some concessions with this bill considering all of the trouble that I've been through over the last 6-8 weeks.
I am curious as to why (and disappointed) that I am required to leave the service that I have been using for years to get the best deal. Tmobile is offering a service 35/line unlimited - I have 4 lines that I would like to do this with as the 2gb of data is not enough. I have been told by many reps that this is not doable. I find this very hard to believe; you would rather I leave and go with a competitor for (at least) 3 months - before I am ABLE to take advantage of a discounted program. Please explain the logic - you lose the business all for not offering to an existing client the same offer.... I look forward to a logical reply.
on 3/13/18 i switched to TMobile becuase you have a great offer at Costco.
howeveryour service sucks,got no cell service switching back to Verizon.
My T-Mobile internet connection has slowed down from 3G to 2G.
It has been at the 2G speed now for about over one week now.
This is not good enough I am paying for 3G speed, and I am getting only 2G now.
How long will this slow speed go on for, it is almost unusable, it is so slow.
Get it sorted out now, or I will have to look for an alternative service provider.
Since November 2017, I have been trying to resolve this problem. Today, my fifth call, I was on hold for 2 hours and 15 minutes and no one came to the phone. Last year a replacement phone was shipped to my son. The phone was not the same as he had so he returned the phone immediately. Almost a year after, t-mobile is still charging me for the phone we never had. I have spoken with supervisors and representatives and but no one can resolve. T-mobile does not trust their customer service managers, they have little to no authority to make decisions to satisfy the customer's concern. I wonder if I should contact a lawyer to resolve this.
I recently received a bill from this wireless carrier for service I never elected to receive. Approximately 3 weeks ago I walked into the Capitola CA T-Mobile store to inquire about service. A sales rep tells me that in order for my to be quoted the best rate, I had to provide my Driver license and Social Security no for a credit check. I did so and was assured it would only result in a soft hit to my credit report. For the following two weeks I received calls from the rep asking when I would return to the store to choose my phones and open an account. Shortly thereafter I receive a $150.00 bill in the mail with two unidentified phone numbers connected to wireless service I never contracted to receive.
I work for a verification company and I called your store located at 1836 Ashley River Road, Charleston ,SC 29407 and spoke with the store manager Delores G, Wow she was very rude and aggressive. I was simply attempting to verify a past employer employment. She was interrogating me, very unprofessional.I will never that location again!!
I WENT TO T-MOBILE TO PAY MY BILL AND PURCHASE A TABLET. AT THE STORE THE YOUNG SALES PERSON MADE ME KNOW THAT I HAD THREE TABLETS, MMMM ITS WHEN I WAS NOTIFIED THAT MY EX-WIFE WENT BY AND PLACED A CELLPHONE AND TABLET UNDER MY ACCPOUNT. I ASKED HOW MY EX WIFE HAD THE ACCESS AND THEY TOLD ME THAT SHE WAS A USER. OK. BUT I ASKED HOW SHE OBTAINED MY PASSWORD OR IF SHE DID NOT NEED A PASSWORD.I ALREADY SPOKE TO T-MOLIE AND ARE UNABLE TO HELP THIS IS A POLICY MATTER WANT TO KNOW HOW DID THE SALES PERSON SALE MY EX WIFE WITHOUT CALLING ME OR PASSWORD.
I took my wife to your Route 40 store in Cationsville MD and was treated like (SHIT) A customer service rep sent my wife a replacement phone because her phone would not keep and charge and the young man at the location refuse to give it to her stating that her phone had a hair line scratch on it there for she has to go through her insurance and he was going to ship back the replacement phone. Now my wife explained to the customer service rep over the phone that her phone does not keep any change and when asked about any damage she stated that the phone has a hair line scratch . A phone was shipped out on the 30 of January and arrived at the Route 40 location on Feb. 7, 2018. The way that the guy in the store spoke to my wife was so unprofessional that I had to leave the store and I emailed the store manager. My name is Anthony Greene a Public Health Investigator For The Baltimore County Health Department 443-529-5458 and in all my 10 of dealing with T-Mobile I have never seen such and I have 5 lines with you guys and insurance fir every one and was treated like I didn't matter. I have reported that location to BBB for review because if I'm spending money in your store I shouldn't be told that (it my problem that you're not getting this phone) Staff comments
I contacted the T-mobile office four times this morning and spoke to four different representatives, and on each occasion the line was disconnected. I have been been a T-mobile customer for 13 years, and have three lines of service. After calling back into the office... the service also disconnected. This is poor service, and bad business especially when I called to add a product.
I have also contacted the office about hearing echoing on my line, and computer sounds with no resolution. Hired new staff ? Have you lowered your standard ? Just bad service
The customer service reps. speak very poor English. It's impossible to understand what they are saying. At minimum if a company is serving U.S. based customers with a computerized product they ought to be able to speak decent English so that the customer can understand! I am beyond frustrated trying to unlock my cell phone which T-mobile locked so that I am unable to transfer carriers. I am perfectly paid up, have always been an excellent customer and I deserve decent treatment. This is the worst company I have ever dealt with.
My complaint is about the Tmobile REVVL phone. I've had my service with Tmobile for about 4 months. When I purchased the REVVL phone, I asked about the head set that comes with "ALL" phones and the rep told me the phone doesn't comes with a head set. I thought that's strange with it being a law to have a head set on when driving and on the phone. Every since I've had the phone it's been a problem. I call someone or.they call me I would lose that call and have to call them back. Very difficult and unprofessional as a business man to loose a important call. I've spoken with 2 different reps about the phone, calls dropping as well as me not being able to respond to a group text. One said he didn't know why, the other rep told me that the phone sending the text maybe texting a big file. I showed him the file and it was small. So I have a phone that continues to drop calls and people I'm doing business with send a group text, I can't respond to it. This REVVL phone needs to be recalled because it is terrible. The service at Tmobile is great, but I'm stuck with a phone that wasn't explained clearly to me what could be a problem. They did tell me to turn my phone off everyday for 10 seconds. I need help in getting rid of this REVVL phone into something a whole lot better. Can someone please help me, very frustrated with this phone. Thank you
I CALLED YOUR SERVICE DEPARTMENT FOR A PROBLEM MY PHONE PURCHASE FOR MONTHS AGO WOULD NOT CHARGE THE PHONE WAS SHIPPED TO THE STORE IN THE BRONX ON METROPOLITAN AVENUE AND WHEN I WENT TO PICK IT UP I WAS TOLD BECAUSE I CANCELLED MY SERVICE I COULD NOT GET THE PHONE. THE REQUEST FOR REPLACEMENT WAS PUT IN BEFORE THE SERVICE WAS CANCELLED. THE REASON THE SERVICE WAS CANCELLED CHECK MY RECORDS ABOUT ME COMPLAINING ABOUT THE SERVICE THIS STORE GIVE TO CUSTOMERS WHICH IS NO GOOD FROM MANAGER ON DOWN I PURCHASE THIS PHONE FOR 123.00 AND IF I HAVE A WARRANTY THE PHONE SURPOSE TO BE REPLACED YOU DO NOT HAVE ANYTHING IN THE CONTRACT STATING THAT IF YOU CANCEL THE SERVICE YOU DO NOT GET A REPLACEMENT PHONE
CAN YOU HELP RESOLVE THIS ISSUE OR I WILL TAKE IT TO THE BETTER BUSSINESS
MY TELEPHONE NUBER WAS 718-844-4108
LUCILLE WILLIAMS GANTT
1113 LELAND AVENUE
BRONX, NEW YORK 10472
I have been a T-Mobile customer for over 17 years, I have paid my money faithfully all of the 17 years. T-Mobile use to offer perks for it's loyal customers which made us feel like we were value to there company, now T-Mobile don't offer it's loyal customers anything but are continuing to go up on it's rates. T-Mobile is not showing its customers appreciations for their business, so I think I want to take my money to another company that appreciate me doing business with them.
I am extremely upset about the service and the principles behind T-mobile. Here's my situation: I currently have 3 lines with t-mobile 1 of which I cancelled today. When I ordered the third line I specifically told the agent that I HAD TO HAVE the $15 dollar add on for International Calls. I had the piece of mind all month since my parents were using the phone because I know they call out to Argentina and Mexico all the time. At the end of that first billing cycle of this line I receive a bill for over $927.00 that includes over $797.00 worth of international call charges. I immediately stopped payment on the bill and since then over a week ago I've been trying to get your customer service to pull the recording of the call when they set up this line to prove to them that they didn't add the $15 dollars in their error, I specially mentioned that I needed that add on about 100 times on the call. I currently have this add on on my line which is the primary number on the line so that is why I was very specific about adding it to this line know that my parents would be calling out internationally. The first gentleman that helped me over a week ago told me he would need time to pull the recordings etc. Once I received the call back via voicemail and called back the other gentleman that helped me told me they couldn't just pull the recordings for anything that it was very difficult. Then I asked to speak to his supervisor which says they don't use the recording for this purposes even though the recordings say " This call can be used for quality purposes" then towards the end of the call the supervisor says she did listen to the recordings and didn't find anything and then asked her why have you guys been telling me that you can't listen to the recordings and now you said you did. I then told her if she listened to the entire call since it was about 30-40 mins longs, she didn't respond to the question.
The fact is that the customer here has NO PROTECTION the supervisor told me that she was going to see what the agent said and they are basing everything off the notes in the system and because they all know each other there is this community between the staff that they are basing it off what they say. But everyone knows in life there is human error, so now, it's the agents word against mine, why can't they pull the recordings when you are claiming that they are there for Quality assurance?? Than the supervisor told me they are used for training and something about there being 900 agents. How is that the customer's problem. I am one customer with a BIG BILL being charged in ERROR if you are not willing to do you due diligence how is it OKAY to charge me this bill. It's your job to show me the proof that I didn't do my part if that is what you guys are claiming but I am positive that I added the $15 dollar feature.
PLEASE Have someone call me IMMEDIATELY I need someone to take ownership over this Claim I don't want to have to escalate this to a court of law, it's not right to charge a client the mistake your agents made, and your company is not even willing to properly investigate this matter.
I called TeamMobile Customer Service on 1/25/18 to cancel my service and told them I was switching carriers. I spoke to three different agents, one of them supposedly being a manager. I was promised by the first agent, Jolo, that my account would not be charged that day for a month of service; he in fact said he 'had stopped the payment.' He also said I had a $10.00 credit on my account that could not be given back to me. I asked to speak to a manager or supervisor three times before he switched me over to Summer, the supposed manager. Summer promised me my credit card would not be charged and that the $10.00 credit on my account would be refunded back to my credit card on 1/25/18. She said she was transferring me to the Billing department who would take care of everything. I was transferred back to Customer Service. This third rep told me he 'could not do anything for me because I didn't have the ID numbers of the people I had talked to (although I had their names.) Question: if the damn ID number is so important, why don't Reps give it to you when they first give you their name? I checked my credit card today and TeamMobile did bill for the month's payment although my TeamMobile account is closed now. They also did not refund my $10.00 credit to this same credit card. I called TeamMobile customer service today, 1/29/18, and spoke with Sean. I asked for a manager twice and was told he 'was going to switch me to the Loyalty Team.' I was switched to Tiny (Web ID # 2045400), and again asked for a supervisor twice. Tiny stated that my account had notes stating that 'for any matters, to call Midland- a company that my TeamMobile account was sold to.' Tiny could not give me any information on when my account was sold to Midland, or what type of company Midland was. Tiny gave me the number for Midland and I called them. Midland is a debt management company, and they report having nothing on file for me. I called a different TeamMobile Customer Service number (there are many numbers, which is very confusing.) I got Rep Jen (Web ID # 308785.) Again, I asked for a Supervisor three times. Jen said she needed to switch me to the 'Prepaid department before I could speak to a Supervisor.' I was switched to another department, then was on hold for over 10 minutes. I hung up, as I spent over an hour on the phone with TeamMobile Reps on 1/25/18, and today have spent over another half hour attempting to get a Supervisor. I am going to file a stop payment notice with my credit card company next. I was a TeamMobile customer for ten plus years; because of this extremely poor customer service, I will NEVER return to TeamMobile, and I will advise anyone never to sign up with TeamMobile.
calling t-mobile on all of the service numbers are sent to the same taped message and ask the caller to enter the number they called you from. when the call is incoming to them. Talking to a rep on a billing questing is impossible. I cant stand t-mobile and will change companys as soon as poss..
They have stolen my paid for AT&T 2s8 phones and 1 s8plus. I have been charged device payments since 9/2/17 and no compensation for switchover! Best part is they keep adding lines to my business account without my signature or authority! This is a case of fraud and theft by deception at its finest. They now have 24hrs to rectify this entire mess before I submit to my legal dept and they are reimbursing me more than 2100.00!
Were do I begin first of all the service is just awful I mean awful you people should be ashamed of even advertising your products anywhere because the fact of the matter is that your service and your products are disgraceful. I have never in my life have I ever had so much difficulty with a cell phone provider ever!! I regret the day I ever made the decision to sign up with T-Mobile . The best decision I made was leaving T-Mobile and going back to my original carrier. At least they care about their customers. All you people care about is MONEY!! you could care less about your customers as long as you have your money that is all that's important. And your customer service department wow they don't care at all they couldn't even fix the problem I was having with my phone and you people would suspend my service for no apparent reason. I am glad I left and I will never ever ever ever ever ever ever ever come back EVER!!!! I have already begun to tell all those I know and those who have service with you people to either make every effort to leave or to never in a million years do business with you people EVER!!!!!! Thanks a lot for ummmm lets see NOTHING!!!! and if I could rate this with no stars I would you don't even deserve one.
horrible experience escalated to the point where I HAD to switch carriers! no follow ups no PROMISED phone calls. Customer care is ridiculous.
1st issue: Called in to get my number changed Rep charged my debit card with out my knowledge. Called back in and the rep stated that she would credit my acct. I asked the rep to put the money toward my payment agreement. ( didn't happen).. Called back in spoke to a different rep and she was able to take the money and put it toward my payment agreement... She also stated that it wouldn't change my payment AGREEMENT and that every thing was going to stay the same and she then took a 14.00 payment from me. I kept getting alerts on my phone telling me that i needed to pay my bill or set a payment agreement which i had already did. I called back in and that's when everything went down hill they were unable to kept the present PAYMENT AGREEMENT AND THE CURRENT AMOUNT WENT UP THAT WAS DUE AND THE DATES HAD BEEN CHANGED. THE DATED I STATED WITH WERE NOV 21 31.50 AND DEC 5 125.00 NOW THE DATES I HAVE CHANED TO ME MAKING A NOTHER PAYMENT ON THE 30TH AND THE THIRD THOSE DATES DONT WORK FOR ME AND THE REPS KEEP TELLING ME THAT THEY CANT CHANGE THEM BACK TO WHAT THEY WERE THIS IS NOT RIGHT AND SOMETHING NEEDS TO BE DONE.
I planned to travel to Peru and saw on T-Mobile's website that I could get data in Peru "worry free" (see attached screenshot from T-Mobile's website at https://www.t-mobile.com/optional-services/roaming.html). I went to a T-Mobile store in Hollywood, California, and they assured me that I would be able to get data in Peru using T-Mobile's SIM cards, so I signed up for T-Mobile ONE Unlimited plans for both my iPhone and iPad. But in Lima, Peru (the capital and largest city in Peru), I could not get data and thus could not use Google Maps, which made navigating very difficult. While in Lima, I spent over 3 hours with T-Mobile customer service trying changes to settings on my devices, all to no avail. When I returned to the U.S., I asked T-Mobile for a credit for the time I was in Peru. I spent 2 hours being transferred from one T-Mobile employee to another, finally being turned down by a supervisor in the Retention department (Ashley in South Florida) who claimed that T-Mobile could not guarantee that T-Mobile's SIM cards would work in other countries and that she could not and would not issue a credit other than $25 which was a proration but not equal to the amount T-Mobile had charged my credit card for the time I was in Peru. T-Mobile should have refunded $170. Based on my experience, T-Mobile should not be trusted to provide data outside of the U.S. or to refund charges to which T-Mobile is not entitled.
I've had ongoing problems with T-Mobile since I've been on it for the last year almost every time my bill is due they'll send me a message saying it's due in 3 days but take the money out before the bills do causing my bank account to go into overdraft fee because they're taking it out before was supposed to then when I called to complain they tell me will take care of it if you have any problems and need an extended period to pay your bill give us a call but when you called them they said they can't do nothing for anyone if they're on prepaid and they have to come to postpone or start a contract, you can't get a word in edgewise with any representative they seem uncaring unemotional and unsupportive to your plight and just downright one of the most disrespectful phone companies I've ever had the displeasure of dealing with, how can you be one of the top phone companies with all the service and reliability if you can't even help your customers with the simplest complaints all you can do is brush them off, I expected reconsolidation after the third time they took money out of my account to pay my bill that wasn't do yet it's shameful
Tmoblie is the worst customer service company in the world.... they took my money and do not horror there primises.... I was tlkes into buying 2 Samsung S8s and it was a buy 1 get 1 free.... once i tried to redeem the free phone.... they would not give me the money for the phone that rhey said was fee.... they gave me a code but when i went on line to put the cose in... it did not work.... so now I have to get my attorney to take this case on and try to make them horror THERE promo....
I used T-mobile services for 3-4 years, basic plan, flip phone. Every time I purchased additional time
for the phone, the actual minutes I received was less than the amount of minutes I purchased.
When addressing the problem with store where the purchase was made, a rather vague explanation was given and
the actual amount of minutes was then added to my account. I was switched to a new plan during my last visit
to T-Mobile which seemed ideal for me and for the minutes promised, seemed like a good deal. Once on the new
plan however, I was contacted monthly that I had exhausted the monthly limits. I use the phone very infrequently and
find it difficult to believe I had used the monthly allotment. Because of these issues I decided to move to another carrier.
I want to use my existing phone with the new carrier, however the phone is locked. I made a request to T-Mobile
on 11/09/17 for an unlock code and was told a request was forwarded to Samsung for the code and it would be forwarded
to me once received. Still waiting for code. From research done, I believe the code actually comes from T-Mobile and this
is another reason I will never do business with your company in the future. Will file a complaint with the FCC if code is not received.
My daughter (adult and disabled) paid forward more than $800 on her Tmobile account. When her phone was cloned and made unusable, she was told to take it into a store. Store personnel said they coudn't help. Finally, she was allowed to deactivate her account but there was a remaining credit of more than $600. She requested deactivation in August. Tmobile said they could not perform same until the next billing cycle which turned out to be October. Now the credit is down to $400+ dollars. Twice she was told her refund was in process. The first time it was to be a Visa prepaid card. The next time (a month later) it was to be a check which was to have been delivered November 6, 2017. It's now November 9. Still nothing. How is it they can keep jerking her around and keeping her money?
I have spoken with Several Agents REGARDING A STOLEN PHONE,MOST REPS.VERY UNHELPFUL.
THE LATEST REPRESANTITIVE NAME WAS ALEX,HE'S CLUELESS.
VERY, VERY, FRUSTRATING.I WILL NOW HAVE TO GO TO A T MOBILE STORE.
THOSE NEWEST AGENTS MAKE ME WANNA SWITCH TO SPRINT!
THANK YOU. SORRY TO BOTHER YOU.
I filed a complaint over a week ago. I have called on NUMEROUS occassions!!!!! I phoned spoke with someone 10-31-17. Was told it hadn't been
sent out because of $20.00 that was due. Now I should have been told this while I was in the STORE!!!! Now upon my phone call yesterday I requested that the phone be sent to my JOB!!! It is time for me to go. STILL HAVE NOT RECEIVED MY DAMN PHONE!!!!!! I have a order of protection and my PHONE IS NEEDED!!!!!! I do not have a LAND LINE!! MY CELL IS MY ONLY MEANS OF COMMUNITCATION!!!!!!!. SO YOU KNOW WHAT. I am going to make sure that should something HAPPEN TO ME, that your ASSES will be held accountable!!!
I had issues with my iPhone, so I stopped by the t-mobile store on South Main Street in Portchester, NY. I don’t think it’s appropriate for the employees and also the management in the store to tell the customers not to stand and the rug by the door in the store, either you get off the rug or you go outside the store, remind you I have four lines with your company. I asked the manager for the information to file a complaint he refused to provide the information, and dealt with me very disrespectful, it almost got physical, this manager professionalism is the worst, i do hope for continuing business relationships this matter is look into.
I bought a iPhone 7 a year ago and I pay off and I am asking them to unlock it so I can use it in Mexico since is mine now and I call customer service two times in two weeks and they send me a email sayin that I can't and I see no reason why since I pay my bills
I am not happy with the service I received, I brought and Iphone 6e and a Galaxy J7. Now both of these phones are locked on Tmobile and can not be used. I called September 15 about this and was advised that the Iphone would be unlocked with 24-72 hours. After waiting 5 days I called back again. This time I spoke with 3 different representatives and was advised I still owed a balance on the phone. I am not sure why I am showing that balance as to the down payment I initially put down as well as my monthly payments for a bill that should have been 200 dollars and it was almost 400 dollars a month. So how is a phone not paid off that Cost 399.00. Still can not use my phone. I have a child and I work and need a phone all I would like is for this Iphone to be unlocked. The representatives were rude and not very helpful or compassionate at all.
Switched from Sprint to TMobile. Was offered a promotional reward to pay off the balance of our I phone from Sprint if we poured over our phone numbers to T-Mobile and send our Sprint I phone to Tmoblie. We did all that was required for the promotional reward (sent our Sprint I phone to T-Mobile and submitted promotional request and last Sprint bill stating our balance for I phone for breaking lease with Sprint. Four months later, T-Mobile said they denied our promotional reward and did not return our Sprint I phone after denying our promotional reward for the balance of our Sprint iPhone. No reason was available for the denial. T-Mobile did not return our Sprint I phone, they stole it. Numerous calls to T-Mobile resulted with promises to return our calls by T-Mobile sups. After 12 calls and all said their sups would return our call within 1 hour, never received a return call. Most pathetic company ever. We’re dropping T-Mobile and taking a huge financial loss. I’d rather pay to exit than being associated with thieves and liars.
Last November 2016 black Friday, T-Mobile had the promotion, buy an IPhone 7 or 7plus with a trade-in eligible iPhone (iPhone 5 thru 6) and get $300 credit and the remainder balance is billed credited, meaning they bill you monthly, but it gets credited back to you.
IPhone 7 plus----- $869.99 + Tax
Remain Balance ---$ 720.00
Trade-In Credit---- $300 (IPhone 5s Trade in)
Last November 2016 black Friday, my daughter and I went to the T-Mobile store in Savage, MN. I asked the sale’s rep to verify if my current plan (Simple Family plan with no unlimited internet service) would be qualified for the IPhone 7 or 7plus with a trade-in eligible iPhone promotion. He confirmed with another sales rep and informed me that my current plan would be qualified. So, we bought the IPhone 7 plus in rose gold but was not able to trade in my daughter’s IPhone 5s 16g as they had no rose gold IPhone 7 plus in stock. We were told to come back to the store to do the trade in when the IPhone 7 plus arrived . A week or so later, the IPhone 7plus arrived at our home instead of sending it to the store. We brought in the IPhone 5s to the store, but we were told that since they made the mistake of shipping to our home we need to mail in the trade-in. So, I got it packaged and wrote all the reference number and mailed it.
When the December billing came and I did NOT get the monthly billed credit. I checked my statement and it showed I was enrolled into the promotion, but a week later it showed I was removed from the promotion. I contacted Customer Service and explained the situation. It turns out that I must have an unlimited internet plan to qualify for the promotion. The Customer Rep whom I spoke to went to check with a manager and the manager agreed that because the store sales staff had informed me that I qualify before making the purchase they will give me the credit instead, but I must contact the store to give me the credit since it I made the purchase there. I asked that the Customer Rep put on the case notes what the manager had said.
I contacted John R, the Manager at the T-Mobile store in Savage, MN and explained the whole situation. He said the amount $720 to be credited is too large so it must be done by a higher up Manager (Ruben). John contacted Ruben with the situation and assured me that the $720 credit will be applied the following billing cycle.
January billing came and still no credit. I contacted John again and he contacted Ruben. Again, I was informed it will be applied next billing. The following months nothing ever came through. When I contacted John, he asked that I contact Ruben directly. I called Ruben’s Cell and actually got hold of him. I explained the whole situation again and Ruben attempted to give me the credit while in his car, but Ruben said he has bad connection so he will complete the transaction once he is inside and will call me back. He lied. He never call me back. I made several calls and left multiple messages for Ruben but still no return calls.
Finally, I contacted the store manager (John) and told him what had happened. I told John, if they are not going to credit me I am willing to accept another IPhone 7Plus in exchange. But he refused. He contacted Ruben again and promise the credit will be applied next month. Next month’s bill came and still no credit. John finally suggest that I contact Customer Service again to see if they can do something now that I have done all that I could and still can’t get this situation resolved. We are now in October 2017 already.
I called and spoke to a female customer service rep and explained the entire situation to her. She was very apologetic and can’t believe it has been going on for almost ONE YEAR. She needed to do some research and maybe call the store manager and then call me back within 2-3 hours. A week went by and still no call from her. VERY DISPPOINTING!!!
I decided to call customer service back to follow up. I spoke to a young man, he understood my situation and wanted to help me. He put me on hold and contacted the T-Mobile Customer Solution to see what my options are. He then transferred me to a young lady with a heavy accent, it was hard to understand her. She gave me a long explanation and finally said she can give me the credit for $633.99. I told her it should be $720, not $633.99. She went back to explaining but I could not understand her. So I just said, go ahead and apply the $633.99 credit. So $720 - $633.99 = $86.81 that T-Mobile still owes to me.
Throughout this whole process, I have been very professional and very patient. I have 7 lines on my T-Mobile account and have been a long time customer for at least 10 years.
To compensate for this bad experience and for what I went through I request that T-Mobile send me a new IPhone 8 Plus.
I was just forced to electronically sign your completely one-sided legal equipment agreement in order to order a phone. This agreement is absolutely ridiculous, and required me to basically give up all of my rights as it pertains to my personal information and any kind of legal recourse.
T-Mobile seems to take the stance that "if it's legal - we're gonna do it", whether it's good for our customers or not. No options for opting out of personal information sharing, mandatory arbitration, and no class action. This says a lot about T-Mobile as a company. As a long-time customer, I wanted to write and let you know that 1) I noticed 2) I do not appreciate it and 3) I am concerned about the security of my personal data. The last time i begrudgingly provided T-Mobile with my personal data - you lost it (emphasis added).
I understand that you THINK you are in a position to force your customers to sign these kinds of unfair and one-sided agreements, but it speaks volumes about the corporate culture. I do not appreciate it and urge you to revisit how you treat your loyal customers.
Inquired about 55+ with 2 lines plan at the Menlo Park Mall, Edison, NJ retail store and was told I had to call customer service. Called customer service and was told any retail shop can take care of the change. Went to another retail store (Woodbridge Mall, Woodbridge, NJ) and was told they don't do the change and had to call Customer service.. Called customer service again and was told any retail store location can do change because photo id needed. Went to a retail store (299 U.S. 1, Edison, NJ) and was told I needed to go to a corporate retail store. Went to a corporate retail store (32 Parsonage Road, Edison, NJ) and was told they don't do it and had to call customer service. This time, I called customer care while still at this location and told them of my misery, aggravation, frustration, anger, for being bounced back and forth. The rep finally agreed to do it and was passed on to an activation line where they took my wife's information so she can open up her own account under the 55+ plan.
What a nightmare! What kind of customer service is this? If not for my daughter, I would switch in an instant to Verizon or AT&T. After being a customer for more than 2 years, this is what I get.
A week ago I went to a ton Ile store because my phone was not working right. The sales girl told me she could not help me I had to call costumer service. I did that and customer service said I needed to go back I to the store so they could help me. I did this because I never left the parking lot. The sales girl only helped while I was on the phone with customer service. As soon as I hung up she said I will just put in the warranty for you and you will have your phone tomorrow. Come to find out after several calls back to the store this never happened. On Thursday my phone finally got ordered under the warranty was told it would come in on Friday the next day. This did not happen. Today Monday a week later my husband's calls the store to ask when the phone would be in. The sales man told him to tell me to come in and they would make it right. So I did. All they did was tell me when the truck might come in. By the way I was told 3pm it is now 336pm no phone yet. While I was at the store I spoke with the manager who said it was my fault and they could not do anything to fix how upset I am. He also said firing the sales girl should be enough. That is not as I still do not have a phone that works. So I'm writing this complete will give you time to come up with a way to fix this before I go to another phone service. This will only be a couple of days. I feel I have wasted enough time and now money because I'm paying for service I can't use.Beth Cross
I just started service with tmobile two days ago , the first issue I had was the store I went to convinced me to trade in my iPhone 6plus for a lgk20 telling me it was a better phone because it had newer technology ((LIES)) the phone was horrible it was cheap and nothing close to my iPhone , I was also told that they would hold my phone until the next day because I was really on the fence with buying this phone , I went back to the store yesterday (9/26/2017)) to return the CHEAP phone that was upsold to me for my iPhone ,and tthey told me they already sent my phone in forcing me to keep the CHEAP k20 , so I called the district manager and his solution was to sell me an iPhone 6s .... this phone is wayyyy to small I cant see anything (which is why I had the plus to begin with) I am not an unreasonable person , but I feel an unjustice was done , I am a brand new customer and I am VERY UNHAPPY . If I could get out of this contract I would .
There is no coordination or consistency -- they sent me to the store to return the phone. At the store, they told me I had to ship it back with UPS. After hourso n the phone, I still have no answer. This happens almost weekly with T-mobile-- there customer service is pretty much the worst.
I was admitted to the hospital on Sept. 10 and was not discharged until 8 pm on 09/20/17. Before I left the hospital I talked with John and Guido as well as someone in tech support regarding my phone. My phone (229.296.9699) is completely inoperable and I wanted to know if I could get it repaired. I was informed that it would have to be mailed off and probably take 3-5 days, which I didn't have to wait. On Sept. 21, 2017 I went to the T-Mobile store in Albany and talked with Sales Associates Heather who talked with someone at T-Mobile for several minutes along with the store manager Kimberly. The outcome was that an EC? show that I was eligible for an upgrade but I would have to pay $228 and some change before I could upgrade to a new phone. After this discussion, I left the store to go get some additional funds to be able to take care of this matter. When I got back to the Albany store Kimberly assisted me with the transaction whereby I paid $125.00 in cash and the balance on my VISA debit card. The payment went thru on the store end but T-Mobile is still telling the manager and myself that I still owe the balance which has already been paid and shows up in their system as being processed. However, I was not able to get a phone nor was Kimberly able to get the issue resolved.
Before leaving the T-Mobile store I called and asked to speak with a manager but I was given over to a supervisor who told me that there was nothing that they could do. I in an anger and unprofessional manner told customer service and the supervisor that I couldn't give a damn about what they were saying. I informed them that I had just got out of the hospital and as I live along I need to be able to call 911 or EMS if I have a relapsed of my condition. They didn't give a damn at that point I informed them that if I go home and have a relapsed of my condition this evening, tonight or tomorrow and unable to contact anyone for help I was going to sue T-Mobile. The supervisor or manager was nonchalant about the situation and kept telling me that if would take 24 hours or a day before the issue could be resolved.
The reason I am so upset and extremely pissed off is because I have been a customer with T-Mobile for over 11 years and could not be given any better service even though they had talked with the manager at the Albany Store and she verified the payment. My medical issue is coughing up blood and if I started back I was to call 911 and come back to the hospital. Hopefully for T-Mobile sake and with the God's grace and mercy I will not have an issue where I will have to go back to the hospital.
This makes me really consider whether or not I want to continue to be a T-Mobile customer. Hopefully someone will take the time to read this message and contact me via the email above because I have no phone.
I will be traveling soon to the UK and wanted a prepaid phone that would work. I went 3 times to the store at Southridge Mall in Milwaukee, WI. I spoke to Tom who explained in detail about the plan. I went back the additional 2 times to be sure I understood. When the time came to finalize the info I called the store and found out Tom (the manager) wasn't at that store anymore and no one knew where he was. The person I talked to didn't seem well informed so I went to the store on S. 27St in Milwaukee and talked to Melissa. She gave me different information but seemed very capable so I decided to go there when the time came to get the prepaid phone. I went back Sept. 21st. She got the phone out and was putting information into the computer and found out that I cannot have a prepaid phone for the UK. I would have to go home, thaw out all three credit freezes, come back, buy a regular plan with the international feature added and cancel it when I get back. I already have a Trac Phone which is inexpensive, but meets my needs. I only wanted a phone for travel to the UK, and if I had known ahead of time about removing credit freezes, etc I could have done it weeks ago. Now it's just too much of a rush and I no longer trust that the phone would have worked. I really did due diligence and the fact that I don't have a T-Mobile phone to travel with isn't due to my lack of trying. It is due to employees who were well meaning, but not well trained. I can't be the only person who ever wanted a prepaid phone for foreign travel. After being given 3 different versions of what was available, none of them was correct. Better training could have eliminated a whole truckload of frustration!
I was advised that I would receive an corporate discount from my job just to be given the run around for almost 2 months. I have been a T-Mobile customer since it was under Suncom. I had a conversation with 2 employees on 9/8 regarding my discount which I was advised (if you would pull the calls) that once I receive my discounts that T-Mobile would retroactive the months that I never received and was advised today 9/20 that I was given the incorrect information from Paula (supervisor) located in Idaho that the information that was provided to me was incorrect. This has been the worst experience that I received from T-Mobile. I will be searching for another provider, clearly your employees were not trained properly to be providing inaccurate information.
I am your customer for almost 16 years and am very dissatisfied with your t-mobile service. I bought my phone in t mobile store and seems they are not very competent to help me as a customer. When I came with my issues the lady said to me that she cannot help me because her job is to sell the phone. that i have to go to computer and call the 1800. Also, before that , the guy who help me to purchase the phone is I felt that he just want to sell the phone with out explanation. I paid my phone in large amount of money. I am sure you can check my billing and the amount.
I am adjunct faculty of one of the College here in Chicago .I met one of my students and found out that she is the manager of tmobile. She explain to me that I really paid too much and end up the right things.
I have to report this issues to someone (Consumer Affairs) because this is taking advantage for those people who trusted your company. Please send me my money back that you owe me. You charge me $500 plus and 244 plus for 2 lines without explanations. Trust is the best to get more people to rely in your company but if you have more complaints then you have more people to go somewhere else. Don't ignore this issues because people chat and talk , Thank you for your attention.
This complain is regarding the tmobile store at king of prussia. I went and purchased an Iphone 7 plus for which I paid $817 ,cash. I asked and was told by a sales.person named allysia that the phone is unlocked and I can use it the next day if I want in europe. When I asked her to please be sure before I pay for it because I am travelimg in few days and needed.to have a phone with me, her exact words were " no worries, from the 6s the Iphone makes its phones unlocked. I paid cash and left only to return after 4 days and ask for a refund . I was told they dont have the money and I should go and look at other tmobile stores hoping one of them had $817 cash to give me, because they had not made enough sales that day but even if I would come on a saturday they could not guarantee me I would be able to get my money, so I should go looking in other tmobile stores if any of them around the city had enough money or I could get a corporate check .This was unacceptable because when I paid I was not told that if I were to return it I only will get my money if the store has made enough sales that day. After they made some phone calls to other stores and 2 hrs of waiting ,there were no money found so I decided to get a corporate check and wait 14-21 days without phone to get my money back. Then while waiting for the check and after after 2 hrs and 15.min, they searched in the store and in all the registers and found some money and told.me they have to keep $50 restocking fee? For their mistake which the employee admitted in front of everyone? If you could check the cameras you will see what happened on Thursday, sept 14 2017 , 6-8:15. This was the worst service I have seen, the worst way I was treated from a store and its managers. And in the end they robbed $50 from me. I have been a tmobile customer for more than 15 years and this is not a way you should treat your customers. One of the managers that dropped by suddenly told me : " we dont have any money to give you , those are the only 2 options you have so either take it or leave it" unbelievable. I am requesting that the $50 they kept as "restocking fee" to be returned to me because it was their
TINASHA.......In TENN..Could Not Help Me With Problem. (tech Dept) She Is Unqualified To Hold That position In My Opinion.t) She Kept Talking Over Me. When I was Trying To Get Help. The Tower Was Down Or What''? Please Educate.The person She Is Inept in Her job. I'm Very Un happy with Your Service On This Date 9/11/2017 EST 1PM.
This is an example of how NOT to handle a identity theft issue!!!
I have file a police report as my account information and personal identification information was stolen/utilized by employee (sales agents) at the Bartlett TN location. Back in June 30th someone purchased an iPhone 7 and accessories on my account. Once I noted the issue, I have made over 10 phone calls to the customer service line with request for follow up. To date, I have received little to "no" follow up or feedback. At this point, I feel victimized twice ... Once by the sales associate and second by the lack of ownership by someone to ensure complete resolution. I hope this compliant will result in an outreach from T-Mobile's escalation team ... I'm considering cancelling my services and going to another provider.
T-Mobil is the last carrier I will ever purchase from. They basically, stole 3 relatively new Sprint IPhone's from me.
We took them up on their supposed better service and savings only to find that their coverage was well less then what it was proclaimed to be. We could barely get service from our home which is 6 miles outside a the Capitol city of MI, Lansing.
When we "switched" to them they had us send to them our 3 sprint (*nearly new*) Iphone's with the promise of paying any fees associated to switching to them as well as crediting us 250 per phone for the IPhone's that we send them, at the time these were the top phone (5S). Well, that didn't happen, they had us ship to them the phones in their provided boxes with their provided labels and then after asking repeatedly for our credits they told us that they never received them.... I asked them how that could possibly be the case since they provided the method to get these back to them. We went back and forth with them for several months and finally became tired of not getting anywhere. We then went back to Sprint and have been happy with our service since. After letting T-Mobil know that we switched they not only stole our phones but sent a collection agency after us to pay them for the balance (equipment) that *they* say they were owed for. We tried repeatedly to deal with them to get the proper credits we were promised and would gladly pay any difference once we received them but they did not comply with their promises.
I have had cell service with all of the major providers at one point in time or another and T-Mobil is by far the worst as well as the most dishonest. We are looking for answers in how to file legal action against them but they are the big company and me the average consume... I would like to have this resolved so they can stop damaging my otherwise perfect credit! We still have all of the shipping information that they had us send them our equipment with.
Looking for answers?
I was offered a plan of $130 for 4 phones unlimited with $10 off with auto pay, total of $120 after rebate. Ever since taking the offer I been in constant dispute with T-Mobile. At first, they said I had a different plan then after several disputes they would find the plan the offered me, then followed by a assurance that it would not happen again, but it kept on happening after each bill. The last dispute they claimed that don't have any such plain and that I was mislead. they offered a $200 rebate for my problem which I refuse. I would like for T-Mobile to honor what they promise
On July 11,2017 I reported my phone(Galaxy note3) lost service.
I deal with tracfone for the free service. I purchased a sim card for t mobile, which is compatible with tracfone service.
Having trouble getting it actived since I complained on 7/11/17.
Tracfone contacted t mobile about the problem on 9/2/17. We were told I'd have activation within 2-4 hrs. It's now 9/10/17 & still no service.
Now they tel me my sim card has expired & it will be 7-10 business days to send me the new one.!
You can't believe how frustrating this has been!! This is 3 months now without a phone, as a senior on a low fixed income, I'm unable to purchase even the cheapest hone.
What is the solution to this?
I need to make a complaint regarding the bill we have been receiving. I do not owe T-Mobile any amount since the last payment was made for $114.81 on 5/5/17, which was for the service period of 5/15/17 – 6/15/17. On 6/10/17 I called T-Mobile notifying that we were cancelling the service effective 6/10/17. I switched the service to MetroPCS on the same day, 6/10/17. I actually called T-Mobile from the MetroPCS store.
On 8/3/17 I received the bill for $509.79. When I spoke to Cheyenne (her Rep. ID 40517), a T-Mobile representative, I was told that it was for 1) Device we had from T-Mobile not returned 2) One line (my daughter, Nadia’s line), and 3) Service charge from 6/15/17. Cheyenne acknowledged that 1) I would return the device (I sent it back to T-Mobile by UPS next day.); 2) Service for Nadia’s line had been separated from mine; and 3) I cancelled the service with T-Mobile effective 6/10/17. She promised to clear this charge and make our balance 0.
On 9/1/17 I received the bill for $142.08. According to Belle (rep ID 280989), our balance shows 0, and she would text me the confirmation. She also suggested me to go to a local T-Mobile store. I never received text from her. When I went to the T-Mobile store close to my house this morning, I was told that I owe $142.08.
As I mentioned above, my last payment was made for 5/15/17 – 6/15/17, and I cancelled the service on 6/10/17. Therefore, I owe T-Mobile absolutely nothing!
I am a long time customer of T-Mobile who never failed the payment on time. I don’t understand why I have been treated like this. I switched to MetroPCS, which is your own affiliated company!
I am looking forward to receiving the statement showing 0 balances.
I purchased a 2nd line phone for my husband on 8/3/17 for a gift, but my husband is loosing his eye sight, I called T-mobile and stated that I have to go to a store so my husband can pick one out.
The lady send me a return label per e-mail. I sent it back on 8/8/ 17 per Courtney instruction.She also corrected my phone bill to $50.00 per month. I am 71 years old and will be issued credit.
I called back on 8/15/17 spoke with George who stated that they received my phn. and I will see credit on my charge account on the 8/19/17.
On 8/16/17 I spoke with Miquel after looking at my account on the website and found mistakes he said he adjusted my account
On 8/24/17 I spoke with Raya who said credit was issued on 8-19-17 She also adjusted my account again. Because it kept going up.
On 8/28/17 my statement on line says I owe $80.38 I supposed to get a $30.00 credit. Also no $106.00 credit to my credit card.
I had spoken with Nicco employee # 19460811 who credit my account down to $30.00 for September who stated he will look into why I did not received my $106.00.
I am on Social Security, who needs her money, so I can purchase a 2nd phone for my Husband
Please advise ASP
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