T-Mobile Complaints Continued... (Page 5)854+ reviews added so far. Upset? Call T-Mobile corporate: 425-378-4000
I want overseas to Morocco, while there I was checking with customer service about an existing issue that"s when I found out that I am being charged over $400 for texting when I spoke to so called account specialist he assured me that texting was free and that I shouldn't worry, only to found out that it was a total lie once I got back to the state. I spoke customer care but nothing was accomplish totallly disappointed with a company that I have been with for over 12 years the perfect picture of corporate greed .
My contract was ended on the 4th of January 2015 as I was informed by Alexa one of your members of Staff responding on my request yesterday the 15th of April 2015 at around 12:40 , along with my wife's contract too and it will be followed by my other three children's contracts which will be ended on the 1st of June 2015. I was not alerted by T-mobile company about the nearness of my our contracts end or receiving new offers! I was not given a Nano memory card along with my Experia -S Which was offered to me with my last contract! . I requested it yesterday through my call to Sanalia/ Member of Staff and I was charged £10:21 and to be delivered to me within three working days.
The surprise was today as I found my SIM inactive on my mobile phone and I can not make or receive calls on it and I believe that it has been disabled by your technical team before I receive my new SIM card! On my enquiry call today Thursday the 16th of April to a lady who is called Lee and who asked me about characters of my password and later about my Sim card number which I should have had it in the box of the phone as I am still using my old Sony Ericson Model C902. I explained to her that I do not know my password or the SIM card number as I am busy at present for preparing for the Tax Financial Year. she kept on repeating my first name without giving any alternative way that we could reach a solution for my problem and she hanged up her phone in a rude way!
I recalled again around 11:28 and a member of staff called Ian answered me and he repeated the same questions to me and I informed him that I had no time to go and search for my Sim card number and I do not know my password and if he can e-mail it to me . His answer was that he can not help me without obtaining them. You put me in a dilemma and I want you to get me out of it immediately please. I am considering to leave your company with my family members .
On April 14, 2015 At store #9795 my husband and I encountered the worst customer service in our history of affiliation with this company your representative Danny. I signed In on the customer wait list. We were later beckoned by Danny whom was on the phone as if we were animals, instead of him addressing us as loyal customers to T-Mobile. We did not move, finally Danny came over to the area we were sitting and once again Danny didn't address us respectable customers. We then began to explain our problem. We quickly discovered from Danny's lack of experience he was unable to assist us. We then asked for a manager. Instead of Danny respecting our request to obtain the manager he went and brought back Jazmin the representative that created the problem for us on April 13th.
We again explained to Jazmin that we needed a manager. Liz the manager came to our aide 15-20 minutes later. In the mist of waiting on Liz I asked Danny whom wasn't assisting customers to give us the number to customer service. He rudely told us he didn't know it and he was new. We responded by saying go and get it from someone that knows it. Danny then exhibited a major attitude and starts shaking his head as if we were bothering him. At this time Liz enters the sales floor and we explain to her that we have a major problem with Danny. She explains to us that she will speak with him and have a meeting on Saturday. The customer service in this store is horrific!!! Where is the diversity at this location? This store is employed with all Mexicans. Where are the African Americans and Caucasians? There are so many other mobile carriers on the market now. The behavior at this T-Mobile Store is unprofessional.
I have several complaints:
1. I switched over from Verizon in December and was asked to send my IPhone 5s to T-Mobile and I would get a $352.00 reimbursement for each phone. I sent 3 phones in December and have yet to receive credit on my account. When I tried to follow up I got transferred over 5 times staying on the phone for over 30 minutes and no resolution
2. The T-Mobile service is not very good in our area. I have complained several times and hasn't got any better.
3. While I promised my bill would be lower than Verizon, my bill is the same with worse service.
Without getting any resolutions I am ready to go back to Verizon unless this is resolved immediately.
I had to get a new phone because water damage to last phone. Went to T mobile store and t mobile representative sells me a boost phone so I'm no longer on boost. I had just paid my bill a week prior. So I guess the t mobile representative knows what he's doing so I walk out with a bogus galaxy III had to go back 2 days later because was not getting any phone calls in and got switched back over to t mobile from the very upset representative who processed to switch my galaxy III to a broken Nokia Windows phone yet where's the 3 weeks prior money from when the t mobile representatives changed my company. Now all the sudden the whole account has disappeared but your getting paid twice. You should take the t mobile account from this crook
I recently tried to discover what sim card my pre-paid Alcatel One Touch Evolve 2 used. There was no indication whatsoever to the one that i needed. The sim slot looked small so i bought that one, it was wrong. Again, i bought the regular sim card and it was too large. I contacted customer service,and even they had a hell of a time trying to figure it out.Walmart was the same. WHAT IS WRONG WITH YOU PEOPLE!!! How hard can it be to put the type of sim card needed on each phone package? NOT HARD AT ALL!!!!!!! I lost $50 dollars because you can't apparently use any common sence!! P.S.- You probably love the confusion just so you can make a few free dollars.!!!
I am a current customer and have been since 2007. I received a collection for $138.00 from Convergent via TMobile. TMobile told me the bill is from 2011 but just sold the debt to Convergent on Jan 24, 2015. Yet they never informed me that I had an old bill and my current phone has been the same since 2010 and with TMobile. They told me they cannot discuss it as the supposed debt belongs to Convergent as they bought it? I filed a complaint with the FCC and am sending a copy and a letter for demand of explanation or removal within 7 business days of receipt by TMobile and Convergent and am paying a tracking number via the Post Office. It seems like a scam is starting with TMobile again and I wonder if anyone else is getting this problem? I am leaving TMobile this time for good and I have no debts ....but then again they might create one and sell it to someone as it seems this has happened above!
Purchased phone and plan for grand-daughter. Was told bill would be $60 a month. Was given a card that was free for IPad for wireless. Told them I have wireless at home but said free take. Took and went back in store because could not figure out what to do with card. They said Ipad was older would not work. Found out you was charging me. Found out I had many charges because bill was never at $60. Cancelled plan and you guys keep saying you are sending box for the connection but never have received box. I call - nothing, I go in the stores to say I have not received box - nothing. I feel as if I am being set up to pay a fee because I cancelled. Why can't I just bring your equipment in the store??!!
If I could give a negative rating to them I would, I WILL NEVER EVER GO BACK TO T-Mobile AGAIN. I'm beyond pissed with this horrible company. Back on February 23,2015, my husband and I switched providers over to AT&T ( BEST decision ever!!!) The representative's for T-Mobile I spoke with over the phone and in their store, had told us that our bill would be updated in 3-4 weeks. and that they would mail us the final statement. After that we could come in and pay our final bill. which was fine, whatever so we put money aside to make sure we wouldn't spend the money we had to pay off our bill and phones we had with them.
On March 1, our account was charged $166. to close out what we needed to pay on our account. no statement in the mail, no email about the charge and nothing about the phones so we waited another week and a half to see if anything would arrive late, or anything else would be charged on our account so on March 9 ( a total from when we canceled about 4 weeks ) when I decided to finally call customer support and ask about our bill we hadn't see anything about the phones still at this point and wanted to know what was going on with our account if it was closed completely or not. the customer service rep said there was nothing showing up on our account with them about phones and that it appeared to be closed out COMPLEATLY. which I thought that was a little fishy ( I've been screwed over many times by bills coming out late or charging one account and not the second, so I wasn't going to let this one get me), so I went down to the T-Mobile store and asked the same questions. they came back with the same answer everything was closed out and nothing more appeared on our account. so I asked for a print out of the statement. to see with my own eyes and have proof and sure enough reads 0 on everything.. okay cool, maybe I just got lucky and paid enough on the phones they wouldn't charge me anything else..
NOT!!! then today April 1 I get a charge on my account for 600$ ( NO money in my account what so ever, I used the 600$ to buy new baby items ) and a Month and a half after I close out my account with them .. What the HELL!! literally. so of course I call Customer service to ask what is going on I have my print out that say I didn't owe anything more. Then the rep proceeds to tell me that the $166 they charged me on March 1 was for the billing Cycle from January to February ( No shit SHERLOCK, I know this because I paid for it the beginning of March. meaning it was from the previous billing cycle) and that our bill was not updated yet, on March 9 and wouldn't have shown the phones. She then proceeds to say that bill for the phones wasn't updated till March 11 because it was on a different billing cycle from the February to March cycle, WHY DIDNT ANY FREAKING ONE TELL ME THIS out of the 4 people I contacted the first 2 being the day we switched providers who said 3 weeks our bill will be updated showing everything we own on our account INCLUDING the phones, and the other 2 who I contacted on April 9th after the $166 was with drawn..
Not one of them could tell me that there would be another "billing cycle" as the lady who I spoke with said.. No one could look at my account and say hey looks like you closed it out this day which would put your last billing day on this day so a final payment will be taken out in April.. IM SO FED UP WITH T-MOBILE they charged to much for their SHITTY service. and their customer service Reps need to be in training longer to learn what they are dealing with on customers. its ridiculous 4 people, 4 people who told me the same thing not one of them could catch this..
Needed to jump note 3 to note 4, it quit charging, after 1&1/2 months note 4 lost sound & would not ring for incoming calls..told I had to wait for shipping of refurbished phone. I purchased a new phone from store now it can't be replaced except with someone else's issues..30 yrs. Of being with Verizon I chose tmobile with expectations of an honest company. Buy new product, should be replaced with new product within store of original purchase. I have 5 phone lines, a hot spot, & ipad. I pay my bill diligently every month as is my obligation & promise to tmobile. My belief as a customer, tmobile should respond in the same manner of courtesy & respect to customer needs..now I'm without a functional phone & at 70 yrs. Old if a emergency arises I'm s.o.l. thank u for the inconvenience & hardship.
Your service is TERRIBLE. I regret the day we left Verizon. I wanted to go back but we've already bought phones through you guys so my husband wont allow us to leave. My son and husband bought brand new LG3 phone when we signed up with Verizon. We also purchased insurance for these phone so that we'd have the piece of mind that they can be replace if anything happens to them. NO ONE EVER TOLD US that we would have a $175 deductible, which was the first shocker. Secondly, no one ever today us that our phones would not be replace with new phones if ours were broken. I am even unhappier with T-Mobile then I already was. My son broke his pone and I'm stuck with a refurbished phone. Had I known this I would have saved myself the money and bought a refurbished one on my own. I called Assurance and they said that they do sent new phones if there is not a new phone available. I WANT A NEW PHONE!! I want to actually leave T-Mobile all together. But since I have to stay, I WANT A NEW PHONE! I will not stop complaining until I get it.
Dec. 16, 2014 I had been with ATT and was tired of not being able to get service on my cell phone so I called T-Mobile to see if the tower in my neighborhood was theirs. They said it was so I left ATT to go with T-Mobile. I was going to keep my phone and my same number and just buy one of their sim-cards. The sim-card came in and it was wrong. The very first thing was wrong dealing with T-Mobile. Anyway after a month dealing with them just trying to get the correct sim-card I stayed because they said the tower in my neighborhood was theirs...they lied!! It belongs to Verizon. So January 27th 2015, the correct sim-card arrived and I activated my service. I could not get service. My phone would either say "searching" or "no service detected". It used up my minutes so I had to purchase more useless minutes. I purchased $40 more and still could not get service and since the "number" was used...(searching or not detected) was considered use of minutes. The 2nd of February I cancelled with T-Mobile and called the home office. They said no problem they understood my frustration and I would get a refund. After they get you to someone who can do something...they hang up on you or being on the phone with them so long your battery dies...I've kept calling back getting the run-around. So in-short...T-Mobile will lie just to get your money! DONT USE T-MOBILE...THEY ARE CROOKS!!!
On January 14, 2015, a year and a half after I originally opened my account with T-Mobile, I was a victim of identity theft and T-Mobile allowed someone to add 2 new phone lines to my family account which I had been told already had a maximum of 5 lines. This individual then charged more than $1,600.00 in equipment and fees to my account, charges that I am still being held liable for. I discovered these 2 new lines 2 weeks later as I discovered a range of other purchases bought on my name and credit. I called and reported the fraudulence immediately.
The fraud department, instead of assisting me by closing the lines and removing the charges on my account, told me that I, the victim, had to name the suspect in order for them to release my responsibility. They alleged that my family members were in contact with the criminal citing call logs showing 1 minute calls coming to one of these new lines. Initially, I thought that this information must be the result of computer error for the call log to show that my family was calling this line because none of us knew the suspect and we had never made any calls to this line. In addition, these alleged call logs conflict with our own records, which have been printed from my accounts on T-mobile's own site.
Recently I contacted T-mobile with the name of a suspect in my identity theft case, after receiving an update from an officer at the San Diego Police Department. I faxed them copies of the police reports and of a signed affidavit of fraud. T-Mobile refused to accept this new information and demanded the police report with the name of the suspect, knowing very well that the police would not release the documents because T-Mobile had not been cooperative in helping them catch the criminal, and because the case is still under investigation.
After working with the police and with several stores in the San Diego area, my experience working with T-mobile has left me with the strong belief that T-Mobile employees were involved in the illegal fraudulent activity on my account. They allowed someone to remove my PIN and add new lines to my account when I had set up the PIN as a protection measure, and while the company has my ID and my signature on the file. They then altered the call logs to shift the responsibilities to me. The fraud department wouldn’t take my report as a victim of Identity theft seriously and wouldn’t cooperate with the police to help catch the criminal.
Please investigate these illegal activities at T-Mobile. A large national telecommunications company should be responsible to its customers and should be participating in ethical business practices. Their capital and influence should not be a tool to criminalize and victimize their customers, especially ones who have already been victims of crimes.
T Mobile initially lured me to them with their cheaper than Sprint plans and the "We'll pay your Early Termination Fee" routine. It should be called the "You pay your Early Termination Fee and we may or may not reimburse you depending on how many flaming hoops your willing to jump through or till we get sick of you bothering our customer service department". I've had so many promises to fix this refund problem by so many reps and each has failed, Purposely?. Hey T Mobile, I get it, you're a big huge mega business with an army of lawyers to keep the riff-raff customers from defending themselves from you. You win, keep my money. Good bye T Mobile and I'm taking all five of my accounts with me. BTW, I'll pay my final bill in six to eight weeks in a $10.00 prepaid VISA card. And when you call me for payment, I'll promise you the check is in the mail with a cheery attitude every single time.
My family has been with t mobile for over 12 years and the service we're receiving is beyond unsatisfactory. Recently my sister and I decided to come off of our parents plah and be on our own. Upon speaking with a few representatives, we decided to stay together and not be on our own because we would receive more data together. My sister however, did not sign the authorization.
I tried for years to get my wife to join my T-Mobile plan to save us money. She handles all my appointments since I am 100% disabled, with 4 different doctors, due to a nerve disease. She eventually did join my plan, was sold a 600$ smart phone and we had to sign a 2 year contract. After 22 months her phone quit working. After weeks of changing phones, installing new stem cards, 4 trips to the store that sold us the phone, and about 5 calls to technicians we were told her phone was a 4G phone and our nearest tower was a 2G tower. This, we were told, means it will never work, and they were suprised it ever worked.
I told the last supervisor I talked to that I had to leave T-mobile and find a new phone provider. She insisted that I pay 100$ to get out of their contract. I got a little upset at this and told her it would be a cold day in he!! before I paid another penny to someone who screwed me out of 600$ already( for the phone they sold me that won't work where I live). Instead of billing me 100$ to break my contract my bill is now over 600$ and continues to go up! Please tell me what I can do about this injustice that keeps on going. Can I make them pay for the harassment and destruction to my perfect credit. We've called them and they don't care one bit about what they've done to us.
Why want you close my account , no longer with you ???
I called customers service to get a new phone, My current phone from tmobile is broken again! I talked to a rep about a phone, but was not sure I wanted to spend that much on a phone. The Tmobile rep assured me that he could take $100.00 off the price since I was a loyal customer of many years. I received my contract for the financing via my email and the amount was wrong; It still has the original amount on it. I have tried to call customer service back to tell them what happened and I was told that tmobile does not discount their phones but if I sign the agreement for the original amout they would take $100.00 off after 30 days. I was also told that there was nothing about the phone being discounted from the other rep. I asked to get it in writing but was informed that could not happen. I do not feel that this is a trustworthy deal,and since by phone is still broken I can not wait. So much for my loyalty...I feel like I was taken advantage of, and I think I will go to another company that is down the street from my house.
on about the twenty third of February I got a message saying if I topped up five pounds within five days I would get five pounds credit free I topped up five pounds on February twenty sixth and still have not got my five pounds credit.I have rang you twice about this on both occasions being put on hold,first time I rang I was told the money would go on within five days, today after over half an hour and being put on hold twice for over 10 minutes I was told someone would ring me back within two hours that was at 13.30 it is now 16.20 and I am still waiting.I am absolutely disgusted with the service I have been given Kathleen lavelle.
I used to be with Vodafone and got told about your smart pack so I changed over to t-mobile got my £10 smart pack first time no problems last month I had to complain because I had over the £10 credit and only text your free numbers 441 and 150 and now the same thing has happened to me again top up £10 so I had £10.09 credit all I have done is try and get my smart pack 10 this month again but I have texted 441 and 150 and now I only have £9 credit but only texted your free numbers and can't get my monthly smart pack so I would like to see if we can stop this from happening and make it as simple as it said it would be before I changed networks and I would like my smart pack added as I have not spent any of my credit so I would be greatfull if it could be sorted for me as soon as possible please
I am seeing a lot of complaints about T-mobile on this website. They are stealing money from me and it make me feel crappy. Why won't someone make it stop?
They took money out if my debit account. Without my authority for 3 days every one I spoke to said I would have it back in my account in 3 days on the 3rd day it still was not back in my account. So I called again this time they put me through to a refund specialist who bluntly told me I was not getting a refund so everyone else I talked to just told yes to get rid of me. THINK TWICE BEFORE CHOOSING T-MOBILE as your phone carrier they like to take your money earlier then they should & won't refund your money. i am calling the BETTER BUSINESS BUREAU ON THEM DEFINITELY.
I have been dealing with T-Mobile for months now regarding two tablets that were defective and returned to them. Back in October T-Mobile said to return the 2nd defective tablet, and once they received it, all the charges would be removed. At the time, the representative credited 3 charges having to do with the tablet. She also said that from that point on, we would no longer be charged. They did not stop charging. But I kept paying. I finally got tired of paying what I did not owe, and waiting for them to credit my account and stop the charges. Last month I paid the portion of my bill that I did owe. I subtracted everything regarding the tablet from my balance owed. I have just spent my entire lunch hour speaking with four different people, and all of them kept saying the same thing, that the charges are legitimate.
T-Mobile had also been calling from a number I did not recognize, and not leaving a voicemail. I finally had to search the number to found out it was T-Mobile. I have been with T-Mobile for over 10 years. Two years ago I got a bill with over $400 of text charges. I have unlimited texts. It took over an hour with one representative putting me on hold and coming back with a reduced amount I can pay for the text charges. After I told her that I was tired of sounding like a broken record, I finally was able to speak with someone who took care of everything in just 3 minutes. Now, why couldn't that happen today? I even told them my past experience being given the run around by them. I said again to two people that I was tired of sounding like a broken record, and was tired of hearing them sound like a broken record. I finally had to hang up because my lunch hour was over. I will have to try again tomorrow.
called and a replacement on a warranty got a sg2 sent it back within days and got a lgl9 because the gs2 did not work rite.they charged me for it the whole time over 300 bucks and they have the phone.do not buy phones from t=mobile warranties will rip you off and don't ever do bussness over the phone with them you will get ripped off. I bought my phone from hsn got a better deal 50 dollars cheaper and a better warranty with it. they will give you nothing but a run around. their service I have no problem with buy will never buy a phone from them.if you do deal with them keep records of everything and if you send a phone back to them put tracking on it just don't send it back in the box they give you they don't want you to track it going back.and if you do not ask them everthing whe you talk to them they will throw in charges you don't know about go over all details befor you hang up that check on them latter to make sure.
I need to bring to your notice the way in the past few months I have been receiving different billings as in regards to clear usage of my lines. I have been frustrated every month in having to deal with my bills and sometimes it seems it is a deliberate effort to frustrate and forcefully make your customers pay for what is not used. I started with Tmobile by paying $176 +/-, the 2nd month it went to $200 above, and that is how I have been receiving the bills on monthly basis, it is either someone is nit communicating right because by the time I will eventually get someone to listen to my compliant, I will find out that each individual working with the customer service has a different understanding on what packages you guys have so there is always a wrong information been passed down by CS representatives. this has made people like me to have to pay in excess to my monthly bills. last month after a whole day trying to resolve my bills, I eventually got like $23 reduction in my bill and was asked to pay $211, which I eventually pay $176 to balance $35 at a scheduled date. on of the reason they gave in respect to my fluctuating bill has to with international calls made through an APP installed on my phone to make international calls 'REBTEL'.
I was told that the app wasn't working to specification that was the reason I still get billed on tmobile even with the fact I still don't believe I make international calls through tmobile, but in anycase the REP that attended to me said they could block my lines in furthering making international calls without my notice and I said they should go ahead to block any service put in place that interfere with me making international calls through REBTEL. Now, checking my account this night Feb 24th, 10pm, I saw an outrageous bill of the $255.82, now if you deduct my outstanding of $35.36, the total comes to $220. Please what is this amount for again. I try my best to keep to my limit so that I don't defaults in contract and all this boils down too integrity, that I will not want it to be harmed by tmobile. I ma sick and tired of the frequent problems. please I need this service to look into this problem because as it is, i cant pay a dime from the bill I see in my account of $255.82.
This is highway robbery. I have been a customer for 8-9 years. This $200 fee to quit is
just a nasty way of putting me in handcuffs. It happens in no other business. These
guys are not their customers friends. We are just $$$$ to them - no decency, no fair
play. My wife and I are so pissed off with them we will pay $400 to quit and feel good
about quitting them for the rest of our lives. Everyone I talk to is pissed off about these
``contracts''. It is more like ``bondage''. There is no justification for this at all.
And their CEO makes millions - greedy SOB. He does give a damn about me. or any
Bueno el problema que tengo con ustedes es, que mi contrato de celulares terminaba en septiembre, tengo con ustedes 4 anos , pero , los 2 anos anteriores , yo fui ala tienda a cambiar los telefonos , no hiba renobar contragto y el muchacho , me ofresio celulares grais, pero en la factura siguiente me cobraron 4 celulares, pero nunca hice cambio de contrato , se tomaron atribusiones que yo no autorise, y ahora salen ustedes que hay cambios y que el contrato termina en el 213, siguiendo con el segundo punto , cuando yo firme contrato con ustedes pedi que los celulares no tubieran internet si respetaron tres anos, y se lo agradesco pero un tiempo para tras han actibado el internet a los celulares, y yo hable y me dijieron que habia reglas nuevas., si yo soy cliente tengo derecho por escrito de ustedes, desirme esos cambios, mi factura empezo cada mes pagos distintos y el problema era el internet en los celulares de mis hijas, y ustedes no bloqueaban los celulares me salio una senorita que atiende al cervicio al cliente que era un delito federal bloquear el internet., yo pregunto a ustedes quien paga el telefono el gobierno o yo !? y yo he de sidido terminar con ustedes mi contrato, alguien que te defrauda, ya no tienes confianza para trabajar con ellos tercer punto y ultimo cuando hice el contrato con ustedes por primera vez yo agarre un telefono que en ese tiempo era nuevo en el mercado y pague$280.00 sidekick y no sirvio me lo quisieron cambiar no , solo se hisieron tonto el dinero se fue a la basura, me dijieron que tenia que hacerlo por escrito mi problema a ustedes y espero que pronto se resuelba y n o voy a pagar hasta que ustedes resuelban este problema gracias,
first my complaint is change done to my account to extend it without my approver done back in 2009 or 2010 around nov or dec of that year. second is an unapprover amount of $200 dollars to be taken out for payment. whch approver amount is only $40 dollars out of checking account. and also the representative did give me a conformation number, and which hung up the phone on me right after I gave my checking information. My old mobile number is (915) 850- 8558 which I closed already. You can contact me at 915 792 2812.
When my contract was up in August 2012, I decided to upgrade my old LG to a Smart phone, and wanted a local phone number and area code as I moved from NYC to Seattle. However, T-Mobile decided to charge me for my my old and new phone, therefore locked em into a 2 year contract for 2 phones. I called and emailed T-Mobile Customer Relations however their replied was practically "Too Bad". My current bill is $696.65.
I left a voice mail for T-Mobile customer service to call me back; once they do, I will cancel both lines and of course, I will have to pay 2 termination fees as well as paying the $696.65. I am done with T-Mobile.
T-Mobile refuses to reverse the early termination fees due to an existing contract with less than 1 year remaining on it. The problem is that when I cancelled service, I asked the representative if a current contract existed and the response was no contracted existed. After several calls, no representative ever warned me About the early termination fees getting charged.
The reason service was cancelled was because signal service in my area failed and I later determined that tmobile materially changed the contract by charging more on my monthly recurring bill which should void the contract. Tmobile has all their notes and logs and documentation. They cannot seem to provide me with that informAtion
Back in April I was talking to a supervisor on the phone. I was having problems with dropped calls. What the problem ended up being was tower problems. The lady was looking at my plan and suggested that I change to a different plan. I had two lines so I told her that I only wanted to change my primary phone. My secondary phones at the time did not have a contract. I did not want a contract on it because I was planning on doing away with it. ENDED UP SHE PUT IT ON A CONTRACT BY MISTAKE. So I have been going around with your other supervisors trying to get this fixed. I thought in July we had finally resolved it. October 29th at 1:08 am the secondary phone was reactivated NOT BY ME I HAVE NO IDEA WHO DID IT LOOK AT THE TIME IT WAS DONE I WAS ASLEEP!!!! They are telling me it was suspended. Not true. It was supposed to be cancelled. That was the way we discussed it and then someone went and reactivated the secondary number. Who has authority to do that besides myself when I am the PRIMARY person on contract? Nobody has that phone so it is not in use. All I want is my primary number. I have been with T-Mobile since May 2007. Prior to T-Mobile the phone company I was with lasted over 13 years. I did not want to change but I had no choice because they did not have coverage where my job was taking me. Back then T-Mobile had somewhat fair coverage there, not the best. Now it has improved a little but I still have some problems because T-Mobile rents towers nearby. My phone will go searching and bounce off towers which in turn will drop calls or not even connect some calls. I have been looking around at other networks and there are some better ones out there. Generally I prefer to stay with one company because I can get to know someone in a local store to help when things go wrong. The people at the store here close to where I live when I am not at work have been good. The people I get stuck talking to when I have to call customer care are no help. You cannot ever talk to the same person to get things taken care of. So you end up having to start all over trying to resolve a problem. You do not get the feeling that they even care about the fact that I am a paying customer. Please just fix the mistake about the secondary number that I did not want anymore. I do not think that I should be responsible to pay that contract fee because I did not want that line renewed to begin with. The supervisor that put that line on a contract made a mistake. Thank you, Doug
I want out of my contract with T-mobile and not pay for it.. I have had problems with my bill for the last 4 months. last month they said they would wave the migration fee for me to get a different plan.. and that they would credit me for a free month and fix the other issues which they did .. Now I get my bill and the migration fee is on it so I call and they say NO the credit you got for for the migration fee THAT IS NOT WHAT I WAS TOLD.... I am tired of having to spend 2 hours of my time every month to straighten out my bill with T-Mobile I have other things to do with my time.. so I want out of my contract with them and not pay for it, I have been a costumer of theirs for 14 yrs.. so I need to hear from someone on this A.S.A.P. Thanks Tammy
I was told at Wal-mart that the bill will be month to monthI used it for the first month and had the number changed to another provider.My phone was shut off,I paid for the phone and a card for the first month,then on March 8 I had switched over,ever since then I have gotten a b ill saying I owe 76.00 for something I did not use,so can use PLEASE fix this I do not need this on my credit report,for something yall did,I need a pay as you go phone not something I have to pay on a contract.
During about the middle of each month, I am unable to check usage & messages online. This is the second month this had happened & I've only had service for two months! I have called and complained Numerous times and spoke to numerous supervisors & get the Run around each time. I am told it will definetly be fixed in 12 to 24 hrs Which usually means 3 weeks. Tmobile has bad customer care servuce As well as bad reception service, I constantly loose calls.
My name is Manubhai Mecwan , My Account Number. to day i foundout that without my knowdege you had exteded my contract from last Nuvember 2011. to day i given complain to T-Mobile. I Like to Cancelle my Contract with T-Mobile service because There is no Coverage at night time at my home. some time somebody calls me at night the call goes direct to voice mail, some time evening sms come next day so there are many problem we are fashing so please cancelle our contract with mobile service with you.
I have three lines on my account one of my lines contract ends on 9/24/2012 and the second line expired three months ago I call to renew the contract on the line that was expired but not on the one that ends on 9/24/2012 instead they renewed both lines wich i did not ask. Please contact me when you can.
had a past due bill that i had payed the last amount of 39.73 along with my payment of 26.34 for my new number 740-407-8591 on march 1st on march 14 i called and let them now that my phone still wasnt turned on at that time i payed the 45 dollars and forty fivefive cents for the month of april with no service so on april 29 i payed the 26.34 and they finaly restored my phone on may 1st. i would like my money back i payed to much for no service. i expect the 26.34 since i payed twice to get my phone turned on and 45.45 for the month of april for no service and my web pack that is being deleted off of my phone that was put on the same time which only sixteen dollars left on it the total is 79.79 credited to my account or send in mail to p.o. box 1459 lancaster ohio 43130
I have been a long and loyal customer to T-mobile for over 8 years now. Unfortunately, due to my husbandâs recent unemployment, we can no longer afford our monthly payments. I had called the customer service on Friday, October 5th to inform them about my situation and to terminate my account at this time because we have NOT renewed our contract and phones for over 4 years. However, the representative informed me that I would be charge $200 because my contract does not end until February of 2013. According to the representative, my account was modified on February 28, 2011 when I inquired about the extra text charges on my bill and accepted a âpromotional dealâ to continue and stay with T-mobile.
The representative never explained to me that by doing so this would extend our contract for another 2 years. If this was explained to me, I would have never agreed to make any changes on my account. Furthermore, I did not receive any electronic or mail confirmation regarding such changes in my account. I did not give the representative my consent to extend my contact. Please reverse the $200 termination fee because my account was illegally extended without my full consent and knowledge.
I was with T-moblie for 11 years when they where called voice stream. After waiting 3 years for them to start selling the iPhone, since every thing I have in my house is a mac. I got feed up and cancelled my policy and went over to AT&T. I had 5 lines with them, so since a rep. a year ago talked me in to changing my serve plan at no penalties to save 5 dollars I did it. Now that I cancelled they say I owe $200 for each line and another month of service that I don't even get to use.
So after 11 years of being a loyal costumer they say I owe them $1,474.00 for not having service with them. How is that even fair. Something needs to stop this crazy billing companies think they can charge when ever they want. The best part is once nice agents now not so nice since I cancelled. They stopped my t-mobile account on line so I couldn't even log in to get help on this issue. They have lost me as a costumer, not even if they would get the iphone would I go back with them.
I dont recall when i changed my phone minutes that i was notified that it would start my contract over. I was told i was just elegible for upgrade. I dont like my service thru tmobile any more and am unhappy about never being told when my contract dates are up. I have never been notified when this is going to happen. Also my daughter has not used this plan since about march or april 2012 and has been on another plan and i cant have her cancelled. She changed on her own.
In December I made a change to my contract, your agent told me only my phone line would be extended and it would not effect my sticks and other phone lines. This was a bald face LIE!!!!!! no one at 611 can help me. they tell me that is just how it is going to be. I have been with T-Moble a long time. I want some help on this matter. Should you decide to do nothing for me I will end my service with you. I am printing this request to you and forwarding it to my Lawyers for their advice. This matter is in your hands and up to you to decide if you will help or leave me out in the clod. My business would not last a week if I lied to my customers or misled them. Do the right thing.
I went to Superstition Springs Mall To T-mobile to see what could be done about my daughters phone malfunctioning. They told me they would upgrade her phone to a cheap phone for 10.00. That it would add 2 months on to her contract which was due to expire in March 2012 when my other 2 contracts expire. So that would put her phone at May 2012.Â I never left that day with a contract in my hand they just switched out the phone. When I recently paid my billÂ at a different store I asked about my contract and they told me I signed another 2 year contract on that phone line. I said no why would I do that when my contracts all expire at the same time. So I went back to the mall and they lied and said no you signed a two year contract it was the same two guys who had done the phone swap.
I said no you told me that the swap would add two months to that contract. They said no we didn't. I asked to speak to the manager and he pulled up a contract and handed it to me. I did not sign anything when they did the phone swap.
I am reporting that they are doing what ever they want to peoples contracts. This is unfair and I wont be taken advantage of by people switching or changing contracts on things I did not sign or approve. I am going to contact the news channel in my area who does customer complaints. While posting this complaint. I am not the only one that has had the same problem with contracts being added onto without permission. If this contract is not cancelled as I was told two months prior to March 2012 which would make it may 2012. I will contact the news station to have this investigated. I have read other complaints so obviously I am not the only one who has been lied to.
Want to end my contract when called to find out when it ended they told me July 2012..which is crap called customer service they told me it was because my contract was updated do to an employee discount through google which is funny cause I don't work for tmobile or google I am a preschool teacher. My contract was updated without my knowledge which is bull...I went to a kios in the swansea mall complained about my service the rep said we will give you a discount on your bill without me knowing upgraded my contract 2 years.. this is a scam >.all i want is OUT of this contract.
I recently moved to a new town and tmobile does not have well coverage in this area witch tmobilw did not tell me about so i called them up numerous times stating i have very little to no service in my home at al they sent me a signal booster witch did not work they sent over someone to the tower to try and fix it did not work and the last option they told me was to buy all new phones for me and my family witch was upsurd so i made them pay for it they said it was free and without telling me over the phone it would renew my contract now if i cancel i have to pay 1000 dollars for the etf (early termination fee).
Witch is crazy because they never stated the contract would not include sevice in some areas if they said this i would most certainly not have agrred because this is way i called them in the first place i would just like to cancel without being hassled with 1000 dollars worth of etf.
First of was when i had to upgrade one of my phones to the iphone 5 the lady couldnt understand me and it was hard to know what she was saying anyway i upgraded thinking nothing would change in my flex and friends and family contract but just found out about a week ago my sons bill was more than it shouldve been so i called n spoke to mark on the sunday he told me it had canceled my friends n family n my sons international numbers had been canceled meaning he couldnt speak to his girlfriend in poland or it would cost him which it didnt before so now i had to send it back when the bag came i sent it on the mon i called tmobile on thursday the member of staff was very rude n spoke over me at every point also felt like a child im sorry to complain but the service with tmobile has been a nightmare ..also i had to get micro sims sent out which took 3 attemps to get rite ,so im still not got the contract canceled n put it back to the old flex then to call back up n re order my iphone which has been alot of time wasted
My wife's phone has been having issues for the past 2 weeks and doesn't charge. We visited 2 stores in the past 2 weeks and even one of them provided us a battery for her phone. The phone is still having issues. We visited another store on January 7, 2011 and the rep was extremely attentive and helpful, however, when she tried to go the extra mile......her own representative from customer care was rude and unhelpful. The rep from the store even became frustrated and hung up with them and said she was sorry, but we would have to dispute over the phone. We did and it was the worst experience EVER.
Why does this company brag about customer service and solutions when they did not provide any....the phone they sold us has so many issues that they do not even have any refurbished phones to send us. My wife is 5 months pregnant and works in a rural city 30 minutes from our house, she drives every day and hits the morning traffic, T-Mobile will not have phones until Tuesday and will ship after that. We are talking about 3-4, maybe 5 days without a phone and they would not provide ANY options other than that.
I advised that they guarantee that if anything happened to my wife while without her phone they would cover all expenses and they would not (of course). So here we are without a phone and now having to invest so much time out of our day to try and get her a replacement or another phone. This is not what we expected when my wife opened her account 5 months ago. This is very unfair and very POOR customer service! If anyone reads this, please think twice before trusting this company as your wireless phone carrier!!!
This is the worst company I have ever delt with you lie and put people on contracts with out there knowledge I have been a great customer. I spent over 300.00 dollars on phones that dont work in our area and then had to buy two more phones that are a piece of crap .And know where in that was the words contract but guess what one just appeared without my knowledge funny how that happens. I no longer want too have anything to do with a comany that lies and cheats there customers. I once was proud to be a customer of yours but no longer, I will never tell people about you and if anyone asks I will tell them what a rip off you are. And that you lie and cheat people.
I i was a tmobile customer from 2002 i am in truckee ca i did not get no 3g and some area i go tahoe donner 89 north and south glenchier . and down town truckee to my cell signal is poor no 3g at all i need a good signal then i whent to verizon they are good signal and 3g in truckee ca and tmobile said to me we dont have the buget to make the tower 3g at all that why i whant out of my contract please if your where better with cell signal and 3g i would stay with tmobile just had to swich cell company and keep my same number . well my mobile number with tmobile is 5304140880 and last ss number is 3757 i am on disabilady and i need a working cell phone to call out thanks for all your help sence 2002 i had to move on to verizon
thanks ignacio cortez from truckee ca 10040 estates dr 14 truckee ca 96161 ps to get out of my contract please
I late November, I went into a t-mobil store located in Mokena Illinois near Route30 and Wolf rodad. I reviewed my options and the phone committement was expired and I was Elligable for an upgrade for # 708-979-1151. I clearly asked them in the store if the phone contract was expired and they said yes. I continued to shop and and found a better deal with another provider and eneded my service. I logged into my account and was disapointed they charged my account 200.00 for ending the service. Customer Care said it had to do with a phone I purchased in November of 2011 and would and the phones started over. I feel like you guys are pulling a fast one on me, I clearly asked them in the store, Ive been a loyal customer for over 15 years and understand the process and would not have put myself at risk to pay any penalties for early termination. Im hoping you condider my request and waive the 200.00 fee. I have two other phones and hope to stay a customer however i want to feel like you guys are looking to treat me fairly.
In November, I call to upgrade my phone to the new Samsung Galaxy. I was told that I needed a new plan for this phone. We discussed it and I said I would change to go along with the phone. Ordering on line the upgrade priced showed that I would pay $150. I explained to the rep that I didnât have that amount at that time. I asked about installment and she said that I could pay $78.00 and could pick the phone up from the store at the mall that was close to my residence. I went to the store the following day and after waiting in that store for 2 hours was told that I couldnât get the phone because the $78 only was for the Blaze. I said that I never discussed the Blaze and didnât even know what the Blaze looked like.
I came home and called T-Mobile and spoke with another rep who said that she could help me. Again no one even mention that I would be paying $600 for the phone. Iâm still under the impression that I was paying 150 with the difference of $72 as my installment cost. When I received the electronic contract I looked at the bottom line and saw again that $600 number. I called back and told them that I didnât want the phone and to put everything back to my original plan where my contract expires in January 2013.
I was told that my plan would go back to the original since I wasnât getting the new Samsung phone. On December 1, 2011, I called to find out what day my contract would end to verify that it had been changed back to the original and was told that it expires in 2014 since I had upgraded my plan. I got very upset because I didn't agree to a plan upgrade on my old phone. The plan upgrade was to be on the new phone that I thought I would be getting. I spoke with Kevin ID #0623071 who stated that he was sorry that things were no explained fully.
I told him no that It seemed that the reps omitted alot from their explanations as far as I am concerned this is like a switch and bait. It seems as if your reps were only writing /putting things in where they would benefit from a commission and omitting what the fine print of the sale. Not noting everything that the customer has requested. I am requesting that my old contract be restored back to the expiration date of January 4, 2013.
Unable to find my Bill, I called T-mobile on thursday Nov, 15 to do so. The lady I spoke with gave me my balance and it had $88.40 in overage charges. The representative noticed that my agreement had just expired and she offered to waive the overage fees and put me on a new plan that had unlimited minutes. I said that I was thinking of changing carriers and she said she could also waive my December bill (excluding taxes) and set me up with free phones if I would re-sign with T-Mobile. I mentioned that my intent was to get two smart phones and asked what data packages would she recommend. She said that the 2 gig plan was $20.00 and was the best way to go. I agreed and was ready to order the phones but was not sure which phones to order for lines xxx-xxx-1863 and xxx-xxx-1864. I knew that I wanted to order a Galaxy SIII for line xxx-xxx-2360 so she started my order and said when I found out she would call back on Saturday Nov. 17th around 1:00 to finish the order. I did not order the phone on Thursday and was not even asked what color I wanted. It was agreed that I would finish the order on Saturday. I did not receive a call on Saturday afternoon, so I called T-Mobile back at around 6:00 Saturday night. The representative that I spoke to told me that I could only get a rebate (which was not mentioned on Thursday) for the phones and it would take 6 weeks or longer to get my money back. I was not happy about that but decided to proceed anyway. I ordered a phone for line number xxx-xxx-1863 (flip phone) and was told that there would be an $18.00 shipping fee for each phone. I asked why not ship them all together and she said this (individual shipping charge) was the policy. At this point I was getting frustrated but decided to proceed with ordering a phone for xxx-xxx-2360. Before I ordered the phone I said that I wanted the 2 gig data plan for $20.00 and she informed me that I could only get the rebate if I ordered the $30.00 data package. I informed her that this was not the deal I had made on Thursday and I wanted to speak to a supervisor or the lady I had spoken to before. She said she could not get me in contact with the other rep. but that she would get a supervisor to call me back within 1 or 2 hours. I reluctantly agreed, but went along with her suggestion but asked her not to proceed with anything until I spoke with her superior. I waited for 2 days and never got a call back. This was 2 times in 2 days that I expected a call and never got one. I called again after 6:00 to inform T-mobile that I did not want the new agreement and to cancel the phone I had ordered on Saturday and was told that the phone had already gone out and I should just "refuse delivery" and the funds that had been charged to my credit card would eventually be refunded. I told her I wanted to cancel the service and she transferred me to a cancellation specialist. The young lady I spoke to ( can. specialist) was very professional and rescinded my phone order but then noticed that line xxx-xxx-2360 was under contract until 2014. We decided that it must have been extended per my phone conversation on Thursday the 15th of Nov. She then told me to come to this website and state my complaint. I never completed this order and should not be charged any early termination fee if/when I decide to use another carrier. Thank you, Dan Newton Your timely response will be appreciated.
You can only email their contract review department there is not phone number to call. Customer care keeps you on the phone forever puts you on hold, they make it sound like they can help you and then at the end tell you there is nothing they can do to help you and say that it has to go to contract review. I have talked to them 3 times this week resulting over a half hour each time but it the end they are powerless to help because they are contract review. I asked them to call me back with the archive recording of me buying the last phone. I purposely asked them not to be in contract and told them that I would like to pay full price. They said they would call me back and never did. Then today shen I called again I was told they would be unable to do that. Why do they say they are recording my calls if they aren't saving them.
On December 2012, I went to a T-MOBILE branch on JEFFERSON blvd CULVER CITY CA. I bought a G3 phone for $600, the representative told us that paying internet $10 monthly we were entitled to heard music, WATCH TV, AND TO SEE ANY SPORTS. So I was under the impression that whatever he told us was true. I received the 1st bill on January 2013, with a amount to pay of $152, which is okay, but on February I received a bill of
$200. I was very disappointed with this issue, so I went to the same branch and I spoke to the same sales person, and told me that he was going to fix the problem and he lied to me again, I do not like dishonest sellers, so I called to T-MOBILE and I was told that instead of 24 hrs to fix the problem, takes 45 days to actually fixed. the representative was very dishonest, and rude when I went to his branch and lying about it. What should I do.
Hi my name is Fabienne Pericles. The reason why I am writing this complaint, is because I want to be out of the new contract I have with T-MOBILE and I am going to tell you why. On 10/12/2012 I went to a T-MOBILE store to get a phone, but because I have bad credit they said if I want to T-MOBILE service I am have to pay $200.00 for SECURITY DEPOSIT and $149.99 for SAM T999 GALAXY S III 16GB BLUE KIT, so I end up paying $398.80 everything went o.k the phone line is working properly. Then after couple weeks, I was at work, someone called me from my other phone, but my other phone battery was low, so I said I am going to call you back from the Samsung Galaxy phone, I dialed the number, it said on the phone MOBILE NETWORK NOT AVAILABLE so I tried a second time the same thing. I called customer service, they said o.k, they going to fix it, ok the phone line is fixed good. After a couple of weeks, I thought the phone line was working properly my bus was suppose to called me to tell me what time I'm suppose to start work, so I'am reading for her to call me, no call no call, I decided to called her, I pick up the phone, and dialed the number it said MOBILE NETWORK NOT AVAILABLE, she couldn't called me , I couldn't called her, so she called someone else, because my phone line was not working, and toll me this cannot happen again because when you are on call, you suppose to be prepared. that week I had only worked two days only and I needed that third day because I have bills to pay. so I called the customer service wanted to be out of the contract of course, that is the second time that happened, o.k they fixed they said it not going to happened again, so o.k. After two weeks, the same thing happened, on a saturday after worked, I was suppose to called my mother to bring me the keys when I get to my house, I'm dialing the number, same thing MOBILE NETWORK NOT AVAILABLE she couldn't called me and I couldn't called so I had to way outside. when I called customer service, the people in service did not want to helped me, some of then hang up the phone, I had to called back a couple of time, when I try to explained my situation, so I got tried because we were going no where o.k. But yesterday 11/23/2012 same thing happened I cannot keep doing this. I am doing my part, you should do your part. please contact me, thank you
Last month when I went to pay my bill at The North Riverside IL. location, I went to the counter and the employee(not sure of his name) asked me if I wanted to lower the cost of my monthly bill. I said yes. At no time did he say it was to extend my contract 24 months, had he said that I would have said "NO"! He made it sound like I could lower my bill with no contract extension. I would also like to add that I have been a T-Mobile customer for many years and I don't appreciate the run around I recieved. I called the customer sevice line three times and get hung up on twice. The phone customer service said I had to go to the store to resolve this matter. I went to the store and they couldn't help me either. I spent all afternoon to try to resolve this issue. I was just informed of this website by a phone customer sevice supervisor an hour ago. I wish to go back to the contract I had before this mess happened, with no contract extension, fines or fees.
Bart Kelly Acct.#439373474, not 867310783
I went to a local tmobil store to upgrade my phone. The lady told us that it would be cheaper if we would just change our plan from the fave fives that we have had since we got tmobil to 1000 minute contract. Not once did she explain to us that doing this would add $200.00 plus tax on to our bill for a migration fee. I asked the sales person 3 times what our new charges would be and she informed me that it would be $135.00 + tax every month and that included my $20.00 fee a month for my phone for 20 months. Yet I got our bill today 10/27/2012 and the total amount owed was $928.00 plus some change. So I called tmobil and the lady informed me that our text messages where not set up right even though we have had unlimited texting since day one, but that was the sales persons fault so after being on the phone for an hour she fixed that 500.00 plus charge leaving me with still owing $382.60. I am so sick of people at the tmobil store treating customers like crap once they get their sale/commision. I was told by the lady on the phone that I would have to go to the store to request my credit for the migration charges I went at 9:00 a.m. and two more times after that to get it fix but not once did I get help from anyone. The same sales person was there that caused all this and decided to get very nasty with me trying to tell me that she told us about the extra charges yet if she really would have told me about those charges I would have never changed my plan. We also got a spanish version of our contract witch we told her at the store and she just blew us off . I do not speak spanish. I am so ready to get rid of tmobil once and for all. I would like my account credited the amount I was over chargered (200.00) +tax. I do not see how any of this is right. I am very disatisfied with tmobil right now. Yu can contact me at 801-918-5351 if you desire to. I also can send you the proof of the spanish printing contract that I was given.
My husband and I stopped by the T-Mobile store in Okalona, KY to renew our contract that expired on Oct 4th. The young lady working in the store was very rude and did not seem to care about helping us. We have been a customer with T- Mobile for over 10 years. This happened on October 15th in the early afternoon. We when home a thought about how we were treated. We when out the next day and switched our service to Verizon. Our new service has been great, our only regret is that we should have switched services sooner. I will recommend Verizon to all my friends and family. I wish that T-mobile had treated us better.
I and my daughter have been t-mobile customers for years. Time to upgrade extend contract, BIG MISTAKE. Bought suppose to be up graded phones, and new plan The phones shut off in the middle of texting, talking or just sitting there, they shut down unexpected! Mind you they can only hold to app's and all the memory is gone, good gosh what did we get ourselfs into. Took them to the store guy looks them up and low and behold the first complaint is them shutting off unexpectedly. And yet you still sell them and were stuck cause we cant change phone's. I will be dropping my contract as soon as income taxe's roll in and will never ever ever recommend or use t mobile again!!
If you are looking for a mobile company never trust T Mobile. This is one of the worst mobile company in USA. The custmer service is so bad and never do their job. The bill is way higher than they prmising you at the beginning. I do had a very basic contract with them just paying only $59.99 month and every month last two years i paid more than $150.00 for monthly for after their surcharges. It's like paid $90.00 more and make them rich.
Please take my advice Never ever go for T-MOBILE and don't get mad at the end of day. The bad customer service and they never care about even excisting clients. Defintly they will sweet to you the first day till you agreed with the fake contract that they offering you and end of the contract they squeese you and clean your pocket that's for sure.
Thanks and please take my Advice.
I got a call from your customer service thanking me for being an 11 year (loyal) customer. I was told that I could recieve a special deal if i renewed my contract for 24 months. I would get a free months service for November, and an upgrade to (3) Smart phones($50.00 charge each)mailed to my home. Also, 250 minutes added to my plan. I called a week ago to find out when the phones would arrive and was told by customer service that they could not find anything about the phones on my account!??? Am I now locked into a 24 month contract under false pretence? I am not happy about this!!! Please advise
I was a T-mobile costumer for 5 years. I recently switched to be on my husbands plan and to get an iphone. I payed my final bill and was then sent another bill for over $300! There was a $200 contract termination fee. I was never on a contract and always paid cash for my phones. I had changed plans 18 months previously because I has an incredibly outdated plan that was costing me too much. I did this change of plans online and I know I read everything very carefully because I DID NOT want to be on a contract. I even called and asked if it would put me on a contract and was told no. Well, apparently it did. And, I was charged $43 for a partial month from 02/27 - 02/27.
Its not about the money, although that is going to hurt this month. I am so angry that these companies can get away with anything and there is nothing I can do about it. I asked for her to send me something that states this policy and she said I could mail their service department and they will mail me something back! Really? She also suggested I just reactivate the line, because that would be cheaper than paying the cancellation fee. I told her that was absurd.
I just spend One hour trying to reach a helpful agent and unfortunately, I was either hung up on or I was transferred to one department after another. I have been with T mobile for many many years and I was really surprised with their service! They are very unprofessional, I even heard someone singing in the background! I have requested to have my mom's line taken out from my account and transfer it to my dad's account with tmobile.
After getting hung up on twice and talking repeating my request to 3 agents, one was able to transfer the line. However, he transferred the line before telling me what the rate will be! When I ask him, he told me that it will be more than double of what my dad is currently paying! I asked him what's the cheapest plan there is since my mom only uses the phone occasionally. He than told me that he does not do priCing and of course he'll have to transfer me to another department! And not to mention, I was cut off AGAIN while being transferred!
I was having difficulty with phone coverage with T-Mobile, so I went to the store to inquire about my lack of coverage and was told in the discussion that I needed a new phone but was not ready for an upgrade due to my contract.Â I do not have nor have I ever had a contract with T-Mobile. I found out that an employee signed me up with T-Mobile without my consent and authorization and may have even forged my signature.Â What recourse do I have against T-Mobile?Â Thank you for your attention to this matter.
We bought a phone from Wal-mart and bought the replacement plan. We mailed the phone back UPS Reference number 72172623. We got a response that they would be mailng a voucher to get a new phone within 24 to 48 hours. It has been over a month that we have been dealing with this and still do not have a phone.
Wal-mart told us when we took it back that this process would take 7-10 days. I have e-mailed twice and my grandson has talked to people twice on this matter. Last week it was suppose to be 24 hours to get the e-giftcard for the new phone. This has not been a very good experience.
Disclaimer: This complaint was submitted by Roger Lennox on 12/09/2013 at IP address 184.108.40.206 using our T-mobile complaint form. This opinions contained in this T-mobile customer review titled, "getting a voucher for a new phone" do not reflect the opinions of this website.
Please help me my name is Lauretta Christy i have been a loyal T-Mobile customer, since 2003. My complaint is .i originally had five lines on my phone. I am the original customer , who added my adult children rather than go to another phone company. When i last renewed my contract. I was under the impression that they would lower my T-Mobile bill. with a monthly bill of $50.00 a piece with unlimited talk text, and the inernet would be divided. The only reason i renewed the contract they gave me the impression that my bill will be lower, i am guilty of of using 411 information, lol an i dont have aproblem paying what i use my daughter who was on my line 5060 decided she wanted to set up her own acct i talked her to staying with t mobile she wanted to keep her same number they told her no, she would have to go with another number, which didnt make any sense , i was just on the phone with customer service last month for almost 45 minutes, assuming we got my bill back to $325.00 dollars, nowÂ T-Mobile are chrging me $200.00 cancellation fee for her wanting to establish her on credit i was brought you another customer. I was told byAngie from customer service that when my daughter decided to have her on phone line it was bad enough they wouldnt let her keep her same number Angie stated they should have done what you call a change of responsibility. And for the past year when you talk to a customer rep, or tech or even a supervisor they give you different answers. I am so frusted with T-mobile i cant seem to get any satisfaction. The only reaason i renewed my T-Mobile contract, i was promised better service. each time i talk to a rep im on the phone with them for thiry minutes, at a time. i cant afford to keep going on like this somebody please get back with me ASAP. im about to call it quits. I dont have the energy to fight with you anymore. PLease call or e mail with an answer Lauretta Christy
10 year (former) T-Mobile customer. Phone service was always good, but customer service was always horrible. Wanted to switch my 2 phones to IPhones which T-Mobile doesn't have. Called customer service and asked when my contracts were up. I was told one was up on Nov. 25 2011 and the other on Dec.5 2011. I waited until Jan. 3 2012 to switch to Verizon. Got my final bill from T-Mobile and was assessed an early contract termination fee.
When I called to dispute the charge, it took 30 minutes and 4 transferred calls for someone to finally tell me that the contract were not up until Dec. 2012 - which I know is a lie. I was told I had to send in a formal dispute, yadda, yadda, yadda. I asked if I could speak to a supervisor and was told that all disputes have to be handled by e-mail, fax or mail. I have no confidence that T-Mobile will do anything about the disputed charge - except cause me to have a blemish on my credit record if I don't pay it.
So, I guess I'll pay it, but I will be sure to spread the word that T-Mobile is a crooked, dishonest company. I hope AT&T buys them and fires all the decision makers that have ruined that company!!! T-Mobile, you should be ashamed to treat long-term customers this way. Good riddance.
so after being a customer with t-mobile since 2001 it seems they can extend your contract whenever they feel free too!!! which is b.s !!! so anyways i got to there store at 10:30am to speak to the rep about my situation with my phone plan which bye the way i have 3 phones on and since 2001 ive upgraded my phones 3 times which if you get what they call an upgrade every two years when you (sign a new 2 year contract) which i never did and if my math is correct 3 lines 12 years i should or could have recieved over 10 new phones right? again if i signed a contract!!!! or as they say it was done electronically by dialing my number after having a conversation at 11:30am with there phone rep? again b.s!! so last but not least for contract issues and final step after chatting with glen via t-mobile online support chat he directs me here!! well b.s :) messed up day!! or wasted day!!! bye the way anyone from t-mobile who may read this (b.s) means its bullshit i hope and prey someone e-mails me so i can give you my# but hey you have my # more run around @ b.s. beware of t-mobile
My name is Minerva C. Eaton. I am writing to dipute the cancellation fee being charged to me. I was not aware that my service was extended in December. I have been with t-moblie since its beginning. I was not happy with my plan. It jumped from 80 dollars to one hundred and sixty dollars. I feel as though I should not be chartged a cancellation fee because of a t-moblie customer service representative's mistake. Please respond. Thanks.
on november 5th I tryed to cancel my daughter off my family plan, and I was told that I was still under contract untill 2014. back in march I took my son off my plan, and the associate told me i was in a old plan and he could switch me with no contract obligation and i said ok as long as im not binding to a new contract and he said no so I said ok. now they say im under contract. I never would have switched my plan and i never sighned or verbaly agreed to another contract. can somebody please resolve this. I am paying for my daughter on my family plan and she is with someone else.this is the 5th email and i get no response! I need this fixed please! carl brooks 6037851081 account#432927129
I recently purchased a Galaxy S11. It developed a battery problem and would not charge. I went to a T-Mobile store and they said it needed to be sent back for repair. I asked about a loaner and was advised they did not do loaners. I did not understand as I use my telephone everyday, I pay my bill, and now I was to be without a telephone because the product was not working. I was, however, offered a chance to upgrade to the Galaxy 111, at a high cost and with addtional two-year contract agreement. I refused. I was Fedexed a replacement telephone very quickly. I did have to purchase another screen protector, which did not make me very happy.
Apprximately one month later, the new telephone stoped working. I went to another, larger T-Mobile store. They said the telephone would have to go back for repairs. I asked about a loaner. I was advised, Yes, for a $54.00 fee, which I would get back when I returned the loaner. Needless to say, this did not go over very well. I was shown the replacement, and could not believe this was being used to replace the Smart phone I currently use and depend on each day. It had to be several years old and still contained text messages from the previous user. I was also advised there was a $5.00 processing fee. She could not explain the reason for the fee, except to say they collected it from everyone. I just shook my head.
I cannot believe I was treated this way. Not one single time was I called by my name. I advised her I had just replaced my telephone a few weeks ago and she said she could see that. No remorse, or any empathy was offered for a defective product. I understand T-Mobile does not make the telephones, but they do sell them. I guess I just expected to be treated better from a major company. I did receive my replacement telephone and yes, I had to purchase another set of protective covers.
I have been with T-Mobile for over ten years and my bill averages over $140.00 per month. I know this is not a lot to this company, but it is forcing me to take my business elsewhere. $14,000 over a ten year period should allow me to be treated better.
I am extremely upset with both times I had to return product and the lack of any concern from the staff.
I have been a T-Mobile customer for almost 10 years. About two years ago their service and customer support started going downhill. I recently called and asked if I could change to a less expensive plan and whether my contract would be extended if I made the change. Multiple times I was assured that it would not, so I told them to change my plan. I also told them to take the insurance coverage off, as I have never used it in almost 10 years. I have always bought a new phone. No sooner do they change my plan, then my phone stops working. Continuously dropping calls and even turning itself off and on again while trying to make a phone call. Not receiving emails or text at all or receiving them a day late. So I call T-Mobile for technical support multiple times, each time being told that they are sorry and they do whatever they do and tell me that my phone is fixed. On the third call for support, I express my frustration and tell them that after nearly ten years of being a satisfied customer, I am just waiting for my contract to end in Jan 2014 so I can switch to another carrier. That is when I am told that the recent change that I made has extended my contract until April 2015 and that I had agreed to it. Actually, when I asked repeatedly if changing my plan would extend my contract, I was told that it would not and that T-Mobile no longer had contracts, it was a month by month agreement. They either have incompetent people working for them or they are just lying. I have no intention of staying with them until 2015 and have contacted the IL State Attorney's Office. I'm sure that I am not the only customer they have done this to. They could care less about their long-standing loyal customers and they as much as told me so when I told them that I was contacting an attorney.
I have been a loyal curtomer of tmobilr for 9 yrs. In the last 5 or so months I have had non stop service issues My cell phone is my business line and my livlihood. and is not dependable. I have been into the tmobile store to get help and also called customer service we did a major reset on my phone and now its worse than ever I cannot afford to pay a 200 cancel fee and shouldnt have to because im not getting the service Im paying for I am tired of the runaround I am gettimg and just would like to do something else My acct# is 316648943 my phone # is 2082376326 I would appreciate a prompt response to this matter
The reason why I want to cancel my contract is because what they promised me did not happen. I called to t-mobile to add text message to my account. T-mobile representative told me there was a package for that with 1000 min plus unlimited text for the same amount that I'm paying right now. Of course I thought that was a good deal. But before I agree I ask her again how much my payment would be she said it would be the same. She also said that it would take half a day for text to work on my phone. Nothing happen so I waited for the next day it still did not work. So I called In to see what the statis was, another representative told me nothing was change in my account. I was frustrated. Then a week later they send me a free text saying that my account has been change. I was even more frustrated. I called in to ask them why was my text not working now that the plan has been change. They just said that oh you want to add text. I said yes it should be included in the package right. So the next day my text was working alright but I have to pay for each one. Each representative is giving me different information. I feel like they have lured me into a trap. I really wish that I can cancel this contract then I won't be going with T-Mobile no more. Please help me dispute T-Mobile contract. Thank you
Re: Account No. 43925598, Invoice No. V00864492643. My Nov. 12 bill incorrectly indicated that I had not paid my Oct. 12 bill for Â£26.83. I did pay the cheque and it was debited to my account on Oct 16th 2012. I contacted your customer service department on at least 5 occasions. Despite being an A1 customer for 16 years, no-one accepted my word and instead of your accounts dept. investigating, I was asked for proof. I have worked in accounts for 32 years and tried my utmost to explain but I found everybody I spoke to: ignorant of accounting procedures, unco-operative and rude. The assumption was that I was lying. I forwarded a copy of my account showing the deduction, which I should not have been asked to do, in my opinion. I have since received a text message threatening to cut off my service. I now have a copy of the actual cheque in my possession, proving that the said amount was paid. The problem lies within the T-mobile accounting system. I have wasted a lot of valuable time on the phone talking to people who are incompetent and I have had to contact my bank to get a copy of the cheque. Not only have I not received an apology, it would appear I am still on your 'black list'. Resolve this ASAP.
My account # is 364735326. My t-mobil cell # is 727-804-7757. On 9-09-12 I spoke to Dominique E. about matching an offer from Verizon
to me for unlimited talk and text for $39.99. I told her as an 8 year customer with t-mobil; that I didn't want to switch if she could match
that offer. She said I need to speak with my supervisor and put me on hold. When she returned, she said to me that t-mobil would do a
2 year contract for unlimited talk and text for $40.00 plus tax if I signed a new 2 year contract. I questioned her if it was $40.00 or $39.99.
She said $40.00, not $39.99. I said that would be fine and did a new 2 year contract over the phone. When I got my first bill on 10-01-12.
it showed that I was being charged $59.99 plus tax. I immidiately contacted t-mobil Loyalty dept. and spoke to LaShonda. She told me t-mobil
does not have such a rate. I told her that 's what I wa s quoted, she told me that the phonr tape could be retrieved to verify my claim and
that if I was quoted $40.00 plus tax that is what my rate would be for 2 years. She also promised me that she or her supervisor LaToya would
pull the tape and get to me by phone with-in 72 hours max. Today, after 72 hours had elapsed, I spoke to Marc K. about what had transpired.
He told me that I should have been quoted $49.99 plus tax. He changed my rate to that amount today. He also said that I can e-mail you to
research our conversation on 09-12 and that if I was quoted $40..00 plus tax , it would be honored for 2 years. He also said that I should expect
to hear from you within 5-8 business days. I have been a loyal and timely paying customer with t-mobil for 8 years. I just want the rate that
Dominique quoted me on 09-09-12 to sign a new 2 year contract. Please get back to me by e-mail or phone ASAP.
I have been with T-mobile for 12 years. I moved to NC and found the services to be sub-par to what is advertized.
T-Mobile charged all my 3 lines and it was over $200. I called a customer rep and I was told I had insurance on the 2 of the 3 phones. I did not add insurance nor would of due to the high deductables. I received an apology and was credited.
The complaint I have is as follows;
1) There was much static and fading in and out on calls. We had to travel to an area 50 yards away to connect to phone calls.
2) The phones had an echo. when talking, there was an echo and this distracted the phone call. In fact, the t-mobile rep had to call back after we moved to another location.
3) Numerous phone calls have been dropped and during business calls, it was difficult to get the the same person who we talked to initially.
4) I was told by a T-mobilr rep that when we renew a contract for 2 years and purchase a phone with a better price and rebates, the phone actually is paid for through the data plan. So the price in the data plan accounts for the recuperation of the phone. This payment is not aware to the public. If it took 6 months for the T-mobile to re-cup the true price of the phone, the price of the data is not reduced.
5) Many times, the 4G is turned off and I gave to go back to the mobile Wifi system to check the data bullet. I know this because, there are only bars showing and no 4G.
Donna Jean Anderson
I just submitted a complaint on 10/11/12, Iam 65 years old on a fixed income, I had a family plan which I was informed that my contract would be up on 10/10/12. On 10/10/12 I called your customer service dept. to inform them that my contract was up I would like to dropped two of the lines but I would be keeping the primary line with new contract just for myself (one line only) and wanted to upgrade my phone. I was told no problem. The rep. asked me would I be interested in keeping one of the lines no cost or charges it would be free, she would be able to give an me addition discount on my plan, I didn't need the extra line but to save money I agreed. When I went to upgrade my phone at the T-Mobile store I found out that I still had three line extented for another two years.
What do I need with three line at my age. I felt like I was missed informed, I have been your customer for awhile with no complaints until now. My family members who was on the plan with me waited until the contracts was up and went to another carrier, so I could get a lesser plan for myself. now I can't upgrade my phone and still have three lines I can't use. Pleasse help.. I am willing to stay with T-Mobile but not under these conditions. If you reverse this contract back to what it was, I can go to the T-Mobile store to have them take care of this matter in front of me. Talking to the Rep. over the phone was very hard for me to understand what she was doing or see what was going on.
I had called on December 29 2012 and I talked to a rep I called because I was suppose to have unlimited everything on my plan. recently I found out that that was not so. I change my plan to a lower price then what I was paying and they gave me a quote of $175.00 for 3 lines unlimited including taxes. I got a text from then 1/24/2013 and I found out that the same line I was calling about before was still the same nothing was changed. please listen to the recording and you will see that I am telling you the truth. please fix this problem asap
Unlimited last time I checked ment WITHOUT limitations. This is not the case with T-mobile. T-mobile has unlimited plans with blured service shortcuts, and pitfalls resulting in customer rate hikes. They offer Unlimited Data, calling, and txting, but they fail to render all of this in their services after you've paid and signed a contract agreement which binds you and can ruin your credit.
T-Mobile, and Metro pcs are running on a combined (AWS) spectrum which is great for stock holders that invest, but it's like( robbing peter to pay paul )for the customer! I contacted T-Moblie in reguards to their problem and was told I was being transfered to someone who would make changes to my account in order to get back my loss of speed that I'm already paying for with no additional charges. However once connected it was explained in full detail that UNLIMITED ment limitations, and for an additional fee of ten dollars I could regain what was rightfully mine and what I had paid for from the start!
The companys CEO states that he sees Unlimited data as a (differentiator)! Sounds great for advertising, but what T-mobile claims to be the differentiator is actually a well camoflauged trap! Even the (TRULY UNLIMITED) plan does not allow customers to use their smart phones to it's fullest advantage! I believe this to be false advertisement. I am contacting the BETTER BUISNESS BUERAU in reguards to this matter and I encourage everyone with this problem to do the same to an UNLIMITED extent.
I went to a neighborhood T-Mobile store to have 1 of my numbers moved to the person that was on my account and to lower my bill due to the fact he had everything you could have on his line and my other 2 lines only have text and talk, which we were paying the same thing he was. I was told that I could have my bill lowered and it wouldn't affect my contract. I now find out that my contract was extended for 2 years. Please put my contract date back to the original 2013 date.
Almost 1 year ago they offered me a better plan at $45 a month for my plan and they have over charged me for all this time by $45. My bill has not dropped and I never check it. I called as soon as I caught it and the Associate said they would fix it and make it retroactive but as soon as I go to pay nothing has changed. I can't seem to get them to listen to my complaint so I will have to just file my complaint with the BBB again if they don't fix things.
I went to T-mobile to pay a bill today in Delancey & Ludlow, but the machine is broken. That's why I asked the customer service to help. In the same time, only had 2 staff in the stock and they were keep talking and talking, in the store didn't had the other customer. I was only one, I was standing front of their counter, they were looking at me but didnt care, i was waiting their finished conversation. Finially had one stuff (Eric) knew me in there. I asked him help to pay the bill, he said "0k", but The other staff (jasmine,she is store manage), she said " wait" then they kept their convensation.
I liked freak, I was standing and looking their conversation. After few mins, I asked Eric, I can come back later if you are busy, and jasmine using her really impolite eye looking at me and she also said " u r customer, we will service u first" but her voice so mean and liked complaint, I'm someone brothing their convsation. I told jasmine, I could back later if u want keep talking with your staff then She pushed the counter chair that was next to me. I was really shock and angry. She walked out, I didn't know finally how can react her action. Eric servied me to pay a bill and he approlagie what she did for me.
Then I left but I still so angry what jasmine did for me. She is store manger, she need to know how to serive customer. If she want private or space to talk with her co-worker, why she doesn't go to their staff room and she doesn't want to serive customer, she should locked the door, don't let people in. She should need to know have a lot people want to get her job.
my cotract was extended i went to a t mobile store one of ur workers told me if i wanted to save some money i told him ok .i asked him if my contract will go up 2more years 'he told me no 'now i find out that he lied to me .iwant to have my contract to expired in feb which it was the tim that i should have expired .i dont think is right that for 15 dollars that i save my contrach should go up 'plus i dont like the lies he told me 'i would appreciate if you would take care of this matter 'also i had a motorola cliq which was giving me problems they send me a samsung;which i dont know how to use 'i would like to have a motorola phone .this samsung hangs up on people half time i cant get no internet.i have been ur customer for 11years by the way the store is in spring field mass on state street
i have had my grandson on my account for almost 4 years, back in november my daughter called me from the t-moble store in cicero, she was getting a phone for my grandson and granddaughter, she need information to take my grandson off my account. now i find it to not be cost effective to have a moble phone so i wanted to cancel my phone. they now say i made a new contract in nov. but all i did was take my grandson off my existing account there was not a new contract signed at any time. if you look back on my records you will see i have been a very good customer and have paid my bill always early.
in nov. i received a bill for 80 some dollars then in dec. 54.75 now i have one here for 283.37. i cannpt see how i can be charge over two hundred dollars to cancel a contract that dose no exsist. i would appreciate if this could be resolved without any conflict. als0 i was in the store today and they had me speak with someone named steve id #0623477 he was very rude to me and more or less laughed at me when i told him i had no contract. thank you for your time
To the contract dispute dept. or to whomever it may concern I,m writing this letter to inform you of the conduct and the manipulative behavior of the sales person at t-mobile store booth in Wood-bridge NJ. i was clear on the fact that i didn't want a contract with any company, and the sales person told me that it was not a contract.
I was just getting a discount on the phone , so I,m disputing the contract because i haven't had a contract in quite sometime, and if i wanted a contract i would have gotten a better phone for free , in regard to the contract, so I,m respectfully asking your dept. to eliminate that contract asap.
I have had T-Mobile for 7 years and have had several issues with the connectivity. Recently, one month before my contract ends, I received a call from a representative at T-mobile offering me a boost product to assist with my connectivity issue. I asked the representative was this going to start another contract or continue it.
I was told no, so I took their offer. I have now come to find out they started another 2 year contract after being told they were not and when I went to terminate the product, they had a 200 dollar termination fee on the bill. I was livid and decided to call.
Everyone kept passing me around and I finally got an email to voice my complaint, only to find out the email address is not as simple to complete. I feel this company is up to no-good thing and I just wanted to express my concerns when dealing with people of this level.
The latest complaint is today Feb 25, 2013:called customer service and told them I wanted the email or website given to me before Christmas 2012 to cancel my contract. I was passed to another agent, aledgidly going to asist me. It ened up as we at t-moble wants my busniess and is going to make every effort to use the phone maker as the excuse for their lousey service.
If its true that T-mobile makes recordings of conversations held pertaining to concerns and problems, it has been noted, the amount of times I have called or have been online trying to keep my phone and service working.
I have payed all my bills - even had auto pay.
I am paying to partisipate in a Stevne King novel! The relationship with T Mobile is a nightmare.
No one is paying for the gas that I use to go to T Mobile, my time spent expaining the problems having with the phone, since August. I had Verizon for 10 years, and Consumer Cellular. NEVER have I had the mind-bending discussions on why they doesn't back up the phones they sell, or the shell game of paying for a new phone because of the leased phone stopped working after 3 months.
I want to be removed from any association from T Mobile. I will gladly give your phone back.
I recently moved from Massachusetts to Winter Haven, FLA and within the last seven days i have not had consistent service. My calls drop / I am not able to make calls out / I have ongoing dropped calls and I at times I have service at all.
I am cancelling my contract and due to my inconvenience and being a loyal customer for over 15 years I am requesting no fees or penalties be charged to my account because this decision was not made in a hurried manner. I have tried several resolutions per TMobile representatives and my issues have been ablle to be resolved. Thank you Sincerely Margie Colon
Jan 2012 I called T-mobile to find my contract end date, they told me August 12 2012 my 2 yr contract was done. August 17th I switched to Cricket mobile. We called T-mobile gave my ss # and cancelled the account.
A month later T-mobile sent a notice that my payment was late. When I called they said my contract end date was August 23rd and they made a mistake and I should contact the contracts dept. Now I'm getting calls everyday to pay the $323.oo bill. I was a very good customer never late and always paid in full. Do they really think I would cancel a contract 1 week before it done just to give them an extra 250 dollars?
They also gave me an email address for the contracts dept., that after 1 month has not answered any of my emails.
I should not be asked to pay for a T-mobile mistake.
I am absolutely furious over my data reduction speed. I just purchased a hotspot plan two days ago and now my speed has been reduced to nothing because I reached some data limit. I have unlimited data so how can there be a data limit? I am currently on state active duty in response to Hurricne Sandy at Camp Smith. I can handle being away from my family knowing I am helping others, but what I can't handle is my one real link to the outside world has been reduced to turtle speed. I have no idea when I am coming home and the only comfort I have to pass my down time is my computer. It makes me wonder how many other people you are screwing over, or worse yet, how many other soldiers you are screwing over, not just here but abroad. I would like to think T-Mobile Exec's are ashamed of themselves but my guess is their not. That's Corporate America for ya...Shame on you!!!
in june of 2012 we went to t-mobile to have a number changed from one phone to the next.our agaent omar called the office and told them what we wanted to do.they said that they would not extend our contrct.which had been extended once before by them for an unknown reason.well thsy extended it again after telling their agent that they would not. when i called they said that if i cancelled our contract they would charge me $400.00.i told them that i was done and no longer wanted to business with them.again they said that they would sap my credit with the $40.00 charge.and i could send this imformation to contract review. as the site says people cannot get an answer feom them.i want out. feed up james stephens
I'm complain this so awful with the T-mobile since they added voice plan on my account. They offer me the voice plan but I told them not necessary. Only unlimited and unlimited text message since I was T-mobile in 2008 with old sidekick along with unlimited web and unlimited less 90 a month. I did ask them if they provide for disabilities includes hearing impaired with a good price or discount. They didn't provides either. I needed a cell phone in a case emergency. In a year later, added another lines still average less 100 dollar a month and another line adds is less 120 dollar for only unlimited web and unlimited text message included family packing for data plan service. There added another line in May 2010 included unlimited web and unlimited text message less 200 dollar a month. However, T-mobile representative and I were talking over phone to ask offer adding voice plan was in May 2010. I was like to saying no thanks. Later in June 2010, I found out on my billing was so higher over 250 to 300 a month included family package is unlimited web, unlimited text message and voice that's impossible. I called them back to able remove voice plan but they cannot because of contact in 2 years
I was so upset they keep voice on my bills for 2 years. They know I'm deaf but not necessary have voice plan for me and the family. All wanted is unlimited web and unlimited text message. I got suspended service back in October 2012 because I don't pay bill over 300 dollars. I can't afford pay for 300 dollar a months. I decided send to the complain to T-mobile and they gave me an information to write a letter. I feel that T-mobile is wrong to put voice plan and should provide for disabilities benefit. Also, they should repay or refund from owes me from voice plan for 2 years. Hopefully, it will help to understand how is very situation to communicate as careful. And lacking of communication. Please helping me to able sue T-mobile. Thanks
my name is mike ramos sr. my tmobile phone # was live. i have been a customer of your co. for almost 5 years. I was recently diagnosed with a cancer in the liver. I should be starting treatment soon. Unfortunately, i want to cancell all my fininacial debts and also cancel all my account. Is there anything that i can do to have it erased i just don't want to leave my family, wife in debt. I would appreciate it if you can work with me on this issue, because due to my hardship, it cannot be paid, or kept. please do respond thank you! my tmobile account # is 658671979 .
Hi Sir/ Madam,
My name is Ephrem Assfaw. My phone no. 571-265-6292. And Acc.No. 529499669. I am a valued customer of T- Mobile for more than 5 years. As my understanding when I was subscribe T-Mobile, i signed for only two years contract . However the contract was over for the past three years. Right now when I was checked my status in T- Mobile branch, still your status was shown in a contract. So, in my behalf and understanding the contract was over.
I was try to reach T-Mobile representative by dial 611. And I explained those things for more than two representative in different days. The first one was a Lady as she said " let me review your case and finally this was beyond my ability. So, I will try to contact with my supervisor . I was waiting almost 10 minutes . Finally she said the supervisor is not here. Hope fully he can call you ..... " no one to respond or solve my question. Another representative as he said " you have to explain the dispute about the contract and submit the contract review department and they give you the solution within max. 10 business days."
So, I would like to request review my case and make the right decision.
I will waiting your feedback.
acct.@ 224154565 - Continue complaint. Offered and accepted monthly rate including taxes $139.17. Five days later T-Mobile withdraws offer and will bill me at $196.77 plus taxes per month. After 11 years of business with this company, how can they do this? They say they record phone calls, I ask them to pull these recordings from Nov. 27, 2012. They said they cannot do this. What can I do at this point? I cannot pay this amount that they have changed it to. Help!
I have been a loyal customer of TMobile for many years. I decided about 2 months ago that I needed to upgrade my phone in order that I could get better service at my home. I have very poor TMobile coverage in my area although we are in a major city in Alabama. I use my cell phone for my business so it is critical to have good service. I elected to upgrade to the Samsung Galaxy S3 due to the WiFi calling feature on the phone. As soon as I received my phone I connected to my home WiFi network and started trying to use my new phone. On my first call the call dropped from WiFi about 2 minutes into the call. This consistently continue to occur so I contacted TMobile Support and we went through numerous setup review on the phone and finally decided that a master reset needed to be done. I completed all of the suggestions with NO improvement in service. I contacted TMobile support on approximately 8 other occasions and SamSung directly on one. I have exchanged the phone out and completed a master reset on 2 other occasions all to NO avail. I visited my local TMobile store and reviewed the issue with the manager and he assured me he would get to the bottom of it. I have made numerous attempts to reach the manager again with NO return phone call. I finally placed another call to TMobile Technical Support and they finally admitted that they did not know what to do to resolve the problem. They have now been working on the issue for over a week with NO resolution.
I have been with T-mobile for 12 years. I moved to NC and found the services to be sub-par to what is advertized.
T-Mobile charged all my 3 lines and it was over $200. I called a customer rep and I was told I had insurance on the 2 of the 3 phones. I did not add insurance nor would of due to the high deductables. I received an apology and was credited.
The complaint I have is as follows;
1) There was much static and fading in and out on calls. We had to travel to an area 50 yards away to connect to phone calls.
2) The phones had an echo. when talking, there was an echo and this distracted the phone call. In fact, the t-mobile rep had to call back after we moved to another location.
3) Numerous phone calls have been dropped and during business calls, it was difficult to get the the same person who we talked to initially.
4) I was told by a T-mobile rep that when we renew a contract for 2 years and purchase a phone with a better price and rebates, the phone actually is paid for through the data plane. So the price in the data plan accounts for the recuperation of the phone. This payment is not aware to the public. If it took 6 months for the T-mobile to re-cup the true price of the phone, the price of the data is not reduced.
5) Many times, the 4G is turned off and I gave to go back to the Wifi system to check the data bullet. I know this because there are only bars showing and no 4G.
Donna Jean Anderson
I purchased tmobile spring board tablet s7-303u with 2yr contract , broke a week ago, a month after warranty expired, there is no authorized or unauthorized repair services anywhere, there is no parts available or even made for this model. I'm still under 2yr contract & paying for this junk.
wasted 4 days with tmobile customer service on the phone and in a store. basically they're telling me to buy a new device $450 and still pay for the broken one I can't use, there are some tablet deals on tmobile website but only available for the new 2yr contract, I am frustrated and thinking about just dropping their service all at once, even if it cost me $200 early termination fees. It should be illigal to sell devices if there is no parts produced to repair them.
I am writing this complaint report, because Im forced to do so by customer service rep by the name of (Steve). I renewed my t-mobe contract with t-mobel about the 1st of the month of October 1, 2012. I renewed with customer service by the name of Falon. She offered me a new contract renewel with t-mobile 4g my touch. With absolutely no change from the plan I currently had. I recived email the 2nd day of having the phone I called and spoke with several customer services rep and they were able to reset the new phone where I would not have to up-grad my services. She also said my da. would not be getting email on her phone with the last 4 digits (4801) well my da. started receiving text message about going over her usage, I thought it was yet another error, so I called yet again for the 3rd or 4th time and I spoke with Alicia, she said she also see in her notes that it was documented that I was suppose to have that plan fixed, but she was not able to do so, so she transferred me to Mr. Steven who was cocky and not helpful. He said that he could not see where that conversation had taken place, the phone we have, we could no way have confirmed that deal to have up-grad phone without the internet changing. I even told Falon at the beginning of the conversation, that If we could not keep the phones, I would have packed the phones up and sent them back, she assured me that, it was ok to keep the phones, that she would set the phones where my daughter would not be able to go over her internet usage. Well Mr. Steven was rude and would not allow me to speak to no one but him that I would have to make contact only thru email or mail, when I ask him for the mailing address, he took entirely to long coming back on the phone telling me that he had to look it up, that I would get immediately reponse from the consumer.
PS: I refuse to be treated this way by your company, look at my service record, I have been with you all too long to accept something I don't have too. Steve told me that you sir would be able to go over my record and the recorded conversation to see exactly what took place on the new contract that was made. He also stated that you would be able to cancel any future deal with t-mobile, so in the mean time, myself, family and co-worker will be more than happy to seek other carriers. As far as Mr. Steve, I hope not to have any further future dealing with him. He should not be a customer service rep. At this time, I refuse to pay this bill until I hear from your company that I heard wrong from Falon. I don't think I did.
I also viewed responses as to how long it would take to get a call back, I'm hopeing to hear from someone very soon, If not I will be looking into new carrier.
To whom it may concern my name is Jose A. Calles my account # is 686061823 the # I'm calling about is 15593503613 . The reason for this complaint is because I have been trying to cancel this line for the past months and they tell me I can't because my contract was renewed till 2014 with out my authority . When I called to cancel # 15592615474 because that contract was expired they offered me a free phone so I wouldn't cancel this # 15592615474 so I accepted the offer but they never told me that by accepting this offer I was going to renew also the contract for # 15593503613 if not I would had never accepted the offer . I had called various of times to let them know that my phone was not working and the would always send me phones that weren't even new they were reconstructed . I'm looking forward that you can help me out with this problem all I'm trying to do is disconnect my phone with # 15593503613 since it doesn't work . Thank you
I took out a contract with T-Mobile through EE on 26th November 2012. I received a PAK Code from O2 which was TEL783359. To enable me to use my O2 Mobile No: 07777621508. I was given a temporary No: 07984 685356. I was informed my old number would take approximately 1-2 days to connect. During the next three days I was unable to receive calls or reply to emails. When i contacted T-Mobile I was informed that they could not support a 07777 prefix.
I immediately spoke to O2 to see if I could return to them as my number was used for business purposes and was in a number of Scottish Government websites and with HMCR besides the known number to over 110 Traders with who I deal with and my business cards carry that number.
I cancelled the T-Mobile contract and asked for a PAK Code to give to O2. T-Mobile said they could not do this as they never accepted the number and it was returned to O2 who deny this and said they could not accept a number with out this code. I again spoke to T-Mobile who said again they could not give me a code as they did not have the number in their system.
This has now been an on going issue and as of today the 12/12/12 I still cannot get the use of my old number. I have spoken to both T-Mobile and O2 for the last two weeks and have just been left in limbo not being able to use a number both companies said would be upand running.
I again spoke to T-Mobile who insisted that it did get into their system but was rejected. O2 has informed me that every indication shows from their system that it is still with T-Mobile and until I get a PAK Code from them, they cannot give me my number back. TMobile refuses to give one. they have delt with this issue extremely badly and is not in keeping with OfCom regulations regarding MNP instructions. I
would like this issue resolved as soon as possible as this is costing my organisation potential business and also will be costly to change stationary and cause a great deal of what would have been unnecessary work contacting all the organisations and people I work with and through.
I have had numerous billing issues/concerns with my T-Mobile billing and the lack of customer service. For the last 6 months I had asked about leaving/or getting out of my contract but was advise I had to pay $150.00 for each line I carried. I carried 3 lines finally in October my son started to have problems with he's blackberry we couldn't get anywhere with any of the T-Mobile rep so not wanting to put up with this type of service or lack of to the inconsiderated manner of the rep.
( due to I really couldnt afford to get out of the contract I went ahead and paid the 150.00 so we could switch him to a different carrier) . My contract on the other two lines were up on 11/26/2012. On 12/1/2012 we went ahead and switch to a new carrier (only because I could not afford to pay the additional $300.00 T-Mobile was asking for ) I got my bill with a due date of 12/17/2012 of $132.98 I went into the T-Mobile store in Gulfgate paid the bill and advise the rep that I had already switch to a different carrier on 12/1/2012 was there anything else for me to paid he advised "No that's it".
Now I am getting a final bill for $130.97 ?? I contacted T-Mobile asked for a supervisor that couldn't assist me so I asked for a manager ,-was put on hold ,supervisor kept going back and forth and than the line just went dead !!??? Please help me settle this ,I understand that yes I was with them from 11/26 thru the 12/1 . I am willing to pay an adjusted/prorated bill but I just dont believe this is FAIR. Just for the record I had beem a loyal T-Mobile for over 22 years and its just gotten worst.
Here is whats happenning, back in dezember I had my contract upgraded for 2 years and I was told that I was going to get a new phone for free which is the galaxy ll, the rep even told me that I could get another one for 229.00 if I wanted to because of being a loyal customer for 10 years. And now almost 2 months later im been charged for all this extra charges and the rep said that t-mobile only gave me 250.00 as in credit for the phone. So now I think thats unffair, so if you can please review my contract and make sure I dont have to pay what I wasnt told, i'll appreciatte it. Thanks for ur help. Looking foward to hearing from you.
Called to cancel my contract because my family wants to put me on their phone plan with another company and T-Mobile told me I recently got thrown into another contract when in reality none of this was told to me prior to this third year after discontinuing a second phone from this account. I was not told anything about this change at this time or the at the time of the original phone sale to me. I was not given any paperwork to this regard. I am a 73 year old women who cannot afford to pay any contracts I did not sign or agree to.
I am so sick and tired of this crap I do not have a contract I have delt with this matter already and now i want to cancel service and you want to charge me for doing it early but if i dont have a T-Mobile contract it should not cost . I can not tell you all the stuff so I would like some one to call me to clear this matter up. Go back and check all notes talked to a guy there for over one hour and he checked it out, that when i got my phones and paid for them there was no CONTRACT go back i NEVER agreed to any CONTRACT. So get it handled because now you have made me not want to have you at all. I was going to keep one but not now.
Go back and listen to the recording oh thats right she never sent it to one because THER IS NO CONTRACT.
Today I got two prepaid lines from T-Mobile to use with iphones. I called this company to get details and prices of their plans. The first question they asked me was "for what are you going to use your data? I told them I needed something fast to watch Netflix, videos, etc.
They told me that they have a 4G network great for that the type of usage.The price sounded great: $50 for unlimited talk, text and data. My iphones are 4 generation so I only can get 3G, so I was pleased with the offer. The sent me to a local store and I paid for the two lines and I noticed that the internet was saying 'E," I called t-mobile and after a lot of complaining, they told me that they ONLY offer 2G for iphones in general.
I told them that my father has an iphone with t-mobile and he has 3G. The representative told me that even when the phone says "3G" those customers are only getting 2G. How deceptive!! I asked for a refund but they denied my claim because it is prepaid, even when the complain was made within 1 hour of activation and they recognized they made the error (gave false information). So now, I just threw in the trash $ 110.26. Be careful with t-mobile, they lie just to get your money.
My previous A/c# is 458495493 and the new 875505809. I have been with T-Mobile since 2006. I called to let them know I called to let them know that I am terminating my business with them within 24 hours effective today 02 08 2013 and they said I am on a contract. I do not know what contract they are talking about. I not bought any discouted product from the company neither have I chosen any plan of discounted rate.
I will not to pay for this non working cell- phone,this is not my fault ,and I dont need no more your contract. since phone not working and my husbend not work becouse costomers not reach him and busenes not working.cansel this contrakt with no charge,if you charge so you have to pay my husband for one week,he not working becouse cell-phon doesnt work.
Contacted CS since we were overcharged; asked for explanations and corrections. CS kept on insisting everything was fine; after a bit started asking for full credit card information to "correct' whatever issues there were - despite that information being in the system and previously successfully used.
I was a previous customer of T-Mobile and switched to Metro PCS. On August 23rd I visited Metro PCS Store at 2815 Lincoln Ave Anaheim, Ca 92806. I was met by Store Manager Joe. I informed him the CoolPad Phone I purchased did not meet my needs. I told Joe, I wanted my CoolPad to be transferred to my Samsung. 20 minutes later Joe handed me the phone and said it was transferred and ready to go. After arriving home, I found that the phone wasn't transferred at all. The following morning I visited Metro PCS in Hesperia, CA. Sales Rep Judy attempted to activate the phone and was unable to. I was there for approx. 30 mins when she told me there was nothing she could do for me. She told me to return to Joe for further assistance. I returned to Joes store, and was greeted with Sales Rep Frank. Shortly after Frank attempted to check out my phone, Joe enters the store. I informed Frank of the above mentioned and to please check with Joe. Joe was reluctant to assist Frank. I felt bad for Frank for the way Joe was treating him and not wanting to correct the issue. At that point I asked Frank to please give Joe the phone and let him know he needs to rectify the issue. To my dismay, Joe started assisting customers that entered long after I had been there, and just left me sitting there. I was at Joes store for approx. 1 hour before I heard Frank again ask Joe for help as he stated, "I have spent hours on that phone, and I can't figure out what's wrong". I immediately approached Frank and Joe and stated, "I paid you the transfer fee and you told me my phone was activated. You lied to me and it is your job to provide customer service especially a paying customer". Joe attempted to argue with me, and informed me to go to the Corporate Store in Fullerton. I argue with nobody as I took my phones and left very unhappy and unsatisfied. The following day I drove to the Corporate Store in Fullerton as I asked to speak to the Store Manager. I was greeted by Manager Felipe and shared with him my experience. After speaking with him, he informed me there was nothing he could assist me with either. He stated, I needed to file a complaint with GoogIe, and tell them what has happened. I am bewildered beyond comprehension at this point. Why is this happening to me or to anybody for that matter. I have been extremely mistreated and still can't use my phone. I have a heart condition that is of serious concern to me as I live alone and now have been left with no phone. I am asking to please assist me with the horrible experience I have had and to address my treatment, run around and concern. Please call me anytime (But soon please) at 760-992-1581. Thankyou for your time,
Joannie P. Elerick
As I said, T-mobile shut-off my phone, without warning, FOUR days prior to payment coming due.
After being on hold for more than 3 hours (not all at once), hung-up on twice and with ZERO resolution, I am dropping T-mobile.
T-mobile customer service is the WORST I've ever seen. I don't mind waiting in the que, but after being bounced from one que to another-to another-to another-to another... with no help whatsoever. You can imagine my frustration.
To hell with T-mobile.
I recently tried T Mobile and was told it had great service where I lived. They lied!! I got home with the phone and was immediately dropped with no service. I worked with the representatives for almost 2 weeks but to no avail. I canceled the phone at the advice of the rep in Springfield, MO and was told I would get my $50 sign up fee back. She lied!! Then I was told to go back to the store in St. Joe, MO where I bought the service and they would refund the money. She Lied!!!!! This seems to be the mantra of T Mobile, they get you and then lie, lie, lie!!! DO NOT DO BUSINESS WITH THESE LAIRS!!!
T mobile in North long Beach has REALLY bad customer service to the client. When you employee raises the voice to the customer that is really bad. They NEVER have a Manger on duty , What is up with that. All the times I requested to talk to manager the manager is never at the store. Really that is so bad. The employees covering all the bad service with each other, cannot continue. Please someone check this store out, things are not right at this location
I am writing to complain about the call center that I used to file a claim on a malfunctioning phone. I went through My T-Mobile to file the claim. Everyone I talked to were courteous and helpful. The problem is the wait time. My first call I used their call back service since all technicians were busy. They were to call back in 15 minutes according to the recording. After 25 minutes, I decided to just call again and wait until a representative could get to me. That too approx. 20 minutes of waiting and listening to some poorly recorded, static laden music. The representative who took my call was friendly and took my information and then sent me to call the warranty company they use called Assurant. My phone call to Assurant then led to a 25 minute wait for one of their representatives. That rep was also very friendly and gave me the information I needed to file my claim and asked me to call T-Mobile again and file a warranty exchange. This entailed another 25 minute wait with the crackling and popping obnoxious music recording for an available representative. (yes, I timed them) After that I was finally able to arrange for them to send a replacement for my faulty phone with my local T-Mobile store. I am supposed to make the exchange next week after it has been shipped. That adds up to over an hour of my time waiting on hold and listening to that poor sound quality piped in music. Once again, all representatives were courteous and nice, but the wait time to speak to them is ridiculous and I still have to wait 5 days for it to be delivered to the store and then I have to drive there to make the exchange. The call center, while helpful and friendly, is dreadfully slow and the background music is terribly recorded and cuts in and out. This was very inconvenient to me and not a pleasant experience!
I called in regards to having my service restored. A CSR by the name of Brashay answered the phone. I then explained that I needed a supervisor. She then put Trey on the line who said he was a supervisor and would assist me. He had the audacity to lie to me and say he would credit my account $30 and restore my services ASAP. However, hours later he did neither nor did he document the case which led me to believe he wasn't a supervisor at all. As a customer that's the last thing you need is a liar when you're in dire need of assistance. Thanks for your assistance Bri for doing what you said you would and could do.
I was misrepresented and told 1st payment would be $60.00 when I paid $93.35 under protest. We have gone with another carrier on 7/23/18 because of the problems. Now I get a bill for $76.64 for equipment that was paid in full at time of purchase.
Please contact me...
I ported my numbers on 6/21/18, called to verify the account closed on 6/22/18 and found that they still took another $145.00 out on 7/5/18 (for 7/13 to 8/13. I have called to get the proper refund and expect the payment of 6/4 to be prorated (since it covered 6/14 to 7/13). I have talked to several reps, asked for supervisors, been disconnected and on hold for long periods and still have no refund and no answers (although each time I've heard a different "reason"). Most of my calls are documented so I can provide additional info if help is available to me.
All of my bills give a month to pay. T-Mobile usually gives 2 weeks
today the 16th I received a bill due on the 27th
Why so little time?
Don't get it
On July 16th, 2018 mine and my husband's phones were deactivated. When I called to question why I was told we had went over 50% of data roaming and our phones would be deactivated for 90 days. I was told they had sent me a text message about this in June which I did not see. I can't understand why I did not get a written notice or a phone call regarding this or was not told of this when my service started. I spoke with personnel at local store where I got my service started and they said they had no knowledge of this policy. When I got my service the first question I ask was does T mobile have service in my area and was told yes and they were well aware that the only tower close to my house was CellularOne. I have lived at the same place for over 25 years. I do not want to switch my service and would like to have this problem resolved. Thank you for your consideration in this matter.
had to buy new simi card to get my old phone to work , LOL , thier simi card would not work in it ! IT"S T-MOBILE PHONE ! oh refund my money , HELL NO!
Unable to make calls or receive them. Very poor connection. Phone keeps peeping noises but not from caller. Very frustrated with Tmobile service. May have to go with different carrier if nothing can be done about reception in my area.
T-Mobile is the worst company in the world! I supposed to get my rebate a month ago but they still did not send me anything. I called and spoke with customer representatives but they all useless because it's been 3 months and I did not get BOGO rebate. It's a bogus company!
I can't stand their lies and empty promises! If they don't resolve this problem I will call local news and the problem will be known to the whole Sacramento region!
STAY AWAY FROM THEIR LIES AND HORRIBLE SERVICE!
T- Mobile store location: 212 B East 98th street Brooklyn NY
My name is Linda Hailes / sister to customer
Customer Name: Franklin Payne Visited store on 8/1/18 to pay phone bill. Bill $94.20 which was upsetting to Franklin. Store employee explained that bill was past due and added late charges increased telephone bill. My brother could not comprehend what she was explaining to him and called me. I spoke with your employee and understood what she was trying to explain to him. I explained it to him and he paid the bill plus late charges. I handle his finances so I keep a close watch on his checking account. On 8/2/18 I was monitoring his account and saw that he had been charged for two separate purchases at T-Mobile store on 8/1/18, $94.20 plus an additional $63.00 which the store employee failed to mention as well as not give him a receipt for it. when asked about it he had no idea that he had been charged for two purchases. On 8/2/18 he went back to the store to inquire about the extra money paid. I spoke on the telephone; with franklin's permission, with someone who stated that she was the manager when I asked to speak to the manager. She stated that she did not know who helped him the day before but did see that he have a $63 credit that would be applied to his bill next month because the store policy is no cash refund. My issue with this is that the error was made; if it was an error, and it was not addressed nor was a receipt given for the money taken from his account. I had to call them on the mistake which they already knew about for them to mention it. After speaking with the manager on the phone and mentioning how untactful this was handled my brother received a text from T-Mobile thanking him for his payment of 6, whatever that mean. We don't have an issue with using the $63 dollars as credit toward his next bill. The issue come in with why the extra $63 was taken to begin with and why it was not mentioned before he left the store. That is very dishonest and untactful business. I have pondered, just how many other older customers have fallen to this type of business transaction from this location. This is a serious matter and I hope will be addressed with this business location. I travel a lot with my job so I cannot always accompany him in his business transactions but I do monitor his finances closely. During his first Telephone purchase he informed that he could not pay his bill until the first of every month and needed his bill to be due on the 1st of the month. He was told it could be done that way, then the phone calls started coming informing him that his bill is due before the 1st and his phone would be disconnected. Is there any way his phone bill can be rescheduled to be due on the 1st of every month. your cooperation in this matter would be greatly appreciated. Thank You! L. Hailes / Franklin Payne
I was told when I signed up with T-Mobile that my bill would be $60.00 plus $25.00 for my phone. that would make my bill $85.00 for a month and now I am being billed $95.00 due to they are telling me that I was no Grandfather in??? But I was told from 3 others That my bill would be $85.00
my phone number is 609-410-6068
Account ********218 I received on July 29 a mailing label indicating that if I did not return Signal Booster I would be charged $289. The Booster was returned on 7/14/2018 to your store T-Mobile-5624 at 5036 N US HWY41, Apollo Beach, FL 33572-3504 Sales Rep #****463 Trans #3329 SKU #000000610214693518. Please confirm the everything is correct and that there will be no charge. Unfortunately we could not get internet service through our phones and the service had to be cancelled. Booster Box was returned unopened to store.
I am contacting you because I am not reviving any help at either a store or customer care level. the problem i am having is that my lg g5 is now stuck in a boot loop (a known lg issue) after i did the latest software update yesterday. both said i was i have no recourse but to buy a new phone or go through my insurance. which would be $175 because a insignificant chip in the top left of the glass which, does not affect the functionality at all of the phone and i was perfectly fine with using the phone in that way. i find it disheartening that i have so few options when something happens through no fault of my own. im simply asking to have my g5 replaced with a functioning one. my wife and i have been with t mobile since 1998 ( VoiceStream Wireless) and have been loyal customers. please any help or insight you can give will be greatly appreciated.
After many dreadful (zero or one-star) experiences with the Manila call center, I was finally routed to my home customer service center in Richmond, VA. Wendy is amazingly knowledgeable and stuck with me (multiple call-backs) to solve all the phone porting issues that Manila had been unable to address. Jeff, in the Oklahoma City call center, was helpful along the way. Manila is required to send you to a US customer service center, if you request that. (Unfortunately, all agents don't comply -- so just persist!)
I recently upgraded my T-Mobile phone to a S9 Samsung in June, more than a month after my camera stop working for one day to another. I called T-Mobile customer service and the representative tried troubleshooting and nothing work. The rep aid that T-Mobile will exchange my phone and they will order a another phone and have it sent to the t mobile store. My phone was sent to STORE # 133E AT 1619 W. PICO BLVD. UNIT #A LOS ANGELES CA 90015 213-384-3370. My phone arrived on 7.25.18 to be pick up at store 133E for the exchange. When I walked in to the store I was not even greeted properly by the rep on the floor his name is JOSUE long hair young guy. He ask what I needed. Customer service started out wrong already, after he asked me what I needed I told him and showed him the text I had receive my T-Mobile. JOSUE went to the back room to grab my phone that was shipped. JOSUE ask me what is wrong with my current phone and I explain hat the camera stop working. He check the camera, phone and lense and then he says that my lense on the camera has a crack inside not outside. He approach the assistant manager SHERMAN and another co worker of his and started to whisper in a very unprofessional way ( Hello the customer is standing right behind you!!!) Then SHERMAN assistant manager approach me and said that he will call his manager and check in with her. I called my husband and told his to call customer service care at the same time JOSUE also called customer service and spoke to a rep and claim that my phone was physical damage. The store and rep on the phone noted that on our family account. My husband was told that information when he got some live on t mobile. When I told JOSUE why did he LIE about my phone being physical damage he immediately blamed the rep on the phone to get himself put of the situation. The rep will not note anything unless JOSUE told to do so. JOSUE also said that the assistant manager was literally next to him when he was talking to the REP. ANOTHER LIE FROM JOSUE SHERMAN half of the time was in the back room and when he came to the front he was standing on the other computer on the desk on the right. SHERMAN SAID TO ME THAT HIS MANAGER SAID BECAUSE THERE'S PHYSICAL DAMAGE they will not exchange my phone. ( don't ever judge or said sorry we can't help you when you did not see my phone at all. VERY POOR OF THE MANAGER TO DO THAT, YOU WERE NOT EVEN PRESENT AT THE STORE. The Rep that my husband was talking to was very helpful and guided me to get a second opinion at another t mobile store. JOSUE NEEDS DISCIPLINE AND NEEDS AN ACTION FOR HUMILIATING ME AND CAUSING UNNECESSARY STRES AND ALSO FOR WASTING AND MAKING ME FEEL AS A CUSTOMER WE HAVE NO RIGHTS and WE DONT MATTER, before I walked out of the store without my phone I did tell JOSUE BECAUSE OF HIS LIES HE HAS CAUSE A BIG PROBLEM AND THAT I WILL FILE A COMPLAINT AGAINST THE STORE AND PERSONALLY WITH HIM. HE GOT REALLY NERVOUSE BECAUSE HE KNEW WHAT HE DID WHATS WRONG. I drove to a T-Mobile near my home and had a second opinion by two workers female and male, both apologize for the embarrassment I had to go through and said that my phone is in person conditions NO DAMAGE AT ALL, AND NO CRACKS AT ALL. My phone look exactly like the rep that help me at the t-mobile store near my home nothing wrong. He cx the exchange at the pico union store and order another phone to be deliver at the t mobile near my home. They were surprise how I was treated and noted a LIE BY JOSUE when non of that was true. This has cause me a lot of mistrust and stress due to what JOSUE CAUSED. I personally want to file a honest complaint against JOSUE. No customer should go through what I went through. This is unacceptable and I deserve and apology. I will also email and contact Glenn Zaccara, Michale Buttler, Corporate , (Stewart Assistant vice president ) and Kelly Spindle. Thank you
On July 25, I went to a t-mobile store for a 7 pm APPOINTMENT, and Guillermo from T-Mobile on K st in dc between 18th and 19th st., took an entire HOUR to verify my ID. Per T-mobile’s rules I presented him a valid FEDERAL ID and G refused to accept it. He pouted and complained about how he couldn’t find a hologram on my federal ID so he wasn’t sure if it was real, as though he is the issuer of federal IDs. Randomly, subsequently a DC law-enforcement officer walked into the store for a personal matter and attested to Guillermo that my ID was in fact a valid federal ID. The officer said that’s the ID feds have. Guillermo responded saying that the only ID he’d accept was a drivers license, visa, or passport, and that he was unfamiliar with my federal ID. When did Guillermo become Mr. t-mobile? Is he one your policy committee or something? I then asked him to show me the written policy saying that Tmobile doesn’t accept federal IDs, but he couldn’t find such a rule. Instead, the policy he found, expressly said that t-mobile accepts federal picture IDs with expiration date exactly like the one I had already presented to him. I re-presented my ID, and then He said that I needed two forms of ID. I asked him to show me that rule but he couldn’t. At this point it was extremely clear that he was obstinate and didn’t want to help me, the fraud victim. After an hour passes, I ask him to calls his supervisor who finally instructs him to accept my ID. Simply ridiculous.
If this wasn’t upsetting enough, when Guillermo calls t-mobile they tell him that the fraud issue was resolved TWO days ago (mind you I was in a Tmobile store two days ago and was not informed of this) and i should receive my refund in FOURTEEN DAYS. Why does it take t-mobile one day to take money from account WITHOUT authorization but 21 days (fourteen days plus the week it took to “investigate”) for me to get my money back? Unacceptable. Super frustrating. Despicable service. I’m the victim, I’m the (thank God) former customer, and also the one being punished for your incompetence. I hope your business fails, because entities like you don’t deserve to exist.
I went in for the buy one get one free good deal not so good,after a week I knew the phone or service was not up to par took the phone back they wouldn't take them back
I spoke with Caleb today around 10 AM wanting to receive information on a bill i was not able to see on my app because of malfunctions. He was not able to assist me at all saying it was too hard for him to figure out, although it is his job. I've been with the company for a few years and have NEVER had any issues. I was so disappointed and it was just a horrible experience for me. Please look into this. We spoke on the chat customer service line. Thanks.
Over payment made via bill pay on 5-3-18 in the amount of $8,750.00 for a $87.50 payment. Have spoken to about 6-8 customer reps. On 7-9-18 spoke with (Corey sienior rep in Alb. N.M.) had odtiand upper level management permission to have refund be direct deposit into my personal checking account. As of today no deposit from T-Mobile.
PEASE assist...this amount of money is a very difficult financial problem as I am retired 68 yr. old on Social Security income.
Your assistance is greatly appriciated.
You have a T-mobile user Juli Labesky, (719) 651-1123 who is using her phone and your service to make harassing phone calls. I have a voicemail with her ranting and making threats. Is there anything I can do as a non-T-mobile user? Is there anything you can do about your customer harassing others using your service? I have an mp3 of the recording, however, I am not able to upload for you to listen.
My name is Bridgit Francisco. My last bill reflected long distance calling charges to Trinidad and Tobago at a rate of $3/min. Before I made any long distance calls on my account, I had inquire at T-Mobile about my long distance fees/charges. A T-Mobile representative told me that my plan covers me for unlimited messages and data, but calling would be $.20 cents/min when making calls to Trinidad and Tobago. I have a family plan with six lines, and I have been a reputable customer for many years with T-Mobil. To my surprise when I reviewed my bill last month my account was charged $3/min for calls to Trinidad and Tobago. I spoke to Myra (a supervisor) who explained to me that only one line (347 247-2083) was offered that promotion rate of $.20 cents/min.
First of all, the representative never told me that only one line will be covered at $.20 cents/min, had I known that, I would have never used the long distance service.
secondly, its seems very strange to me, that T-Mobile just picks whatever line they want to have this promotion, and I'm even more suspicious, that my line (786 506-1061) and 347-486-8400, the lines that actually made calls to Trinidad was charged $3/min. You would think the lines that actually made the calls to Trinidad would have the promotion. It makes no sense to me.
Myra apologize for the additional charges and attempted to credit my account, but was unable to do so and offered a $50 credit. I was not happy with that because my account was overcharged by at least $200. I should not have to pay anything more than what I was told initially.
I asked Myra to review the recorded conversation that I had with the representative who told me my long distance calling plan to Trinidad and Tobago was $.20/min.
Myra said, she would have a managerr (Andre) call me back on 26th June 2018 @5pm, no one called me. I called on 27 June 2018 and explained the whole situation to the representative, who said Andre was off that day, but she will have the manager on floor that day to call me back.
I'm writing this complaint today, still haven't heard from anyone. I decided to give it one more shot, so I called T-Mobil again today 7th July 2018, waited for 1/2 hour to speak to Myra, who was very surprised that I did not get a call from Andrea, Myra said she had put in a ticket for the call and apologize. Myra also said that she would have Andrea call me tomorrow 8th July @11:00am, and would personally make the call herself.
At this point, I'm very disappointed and frustrated with this service. I have been very patience and I have spend a lot of time trying to have this situation resolve with very little help from customer service.
At this point I'm ready to discontinue service.
To Whom It May Concern,
Please read the following!!! THIS IS A MATTER OF LIFE AND DEATH!!!!!!!
Re: Lisa Welti
Closed Account Phone Number (626)227-6528
Address when I signed up: 1750 N. Harvard Blvd. #102 LA, CA 90027
I tried to give your company a try at the beginning of this year and the experience has been horrible, not to mention highly illegal. I called to sign up with you and was going to get a phone from you as well as a speaker. I was told the device and accessory would not take long to arrive...but they kept not coming. So each time I would call it would take me almost 2 hours to even get to the right person to help me try to figure out why it was taking so long. Finally after numerous long and very difficult phone calls and still no package, I called your company to cancel my account completely without ever using it. I was told that since I hadn't received my package yet, when it arrives, I could take it back into a store and they would take care of me sending it back.
When package arrived and I took it into the store, they told me they could do no such thing and to call t- mobile again. When I contacted t mobile, they issued me a label to mail back the unopened package with my items. I called to follow through and make sure that the package was received. When I tried to do this, at first, your receiving department was only crediting me for the phone and not the accessory because they were confused that they were shipped with one shipping label because the box was never even opened. But after a series of phone calls, the one nice woman (who I wish I had the name of), assured me that it had all gotten taken care of and that I did not owe any money and apologized for the mishandling of my account since the beginning.
Skip forward over 4 months and I am trying to increase a credit card limit so that I can pay for my mother's medicine since I am her caretaker (she is sadly in the final phase of dementia), and my credit score has dropped dramatically because a collection is being reported on my account by your company. I obviously called to see what this was regarding only to find out after several hours that your company never properly recorded the return of my accessory(speaker) as well as the phone so there is an outstanding charge of $65 due. This past due amount was handed over to collections and when I spoke to them, they said they had sent something out in the beginning of May regarding this but I had never received it. I'm sure whoever is reading this has a mother and you can only imagine the sad and heavy responsibility of caring for them as they deteriorate, so I am pleading to your humanity to help resolve this issue as quickly as possible so that I can help my mother with what she needs.
I have opened up an investigation through a Supervisor of yours named Jocelyn (ID #3012637). She said this can take up to 9 business days to complete. I don't have that kind of time and I need this issue to please be resolved right away and reported properly to the collection department. I tried to give your company a try and everything was handled improperly and now I am suffering because of it. It's not fair or legal and I need your help.
Phone (323) 202-7029
For over 2 years have been receiving text messages at all hours stating my credit card has expired. I have called repeatedly as my card does not expire until 2019 and each month my payment has been automatically taken. As recently as June 20th a customer servuce persin Alexis sebt me a text sayig the problem has been resolved. And voila yet again I get another text. YesterdaybI called several times and basically got athe run arouound. . I have been a good customer and have my choice of carriers. I expect better service not condescension and crazy explanations for why the problemm cannot be corrected.
Was in T- Mobil Store @ 38th Meridain Inpls.In.46205..Said he just took over this Location as New Manager .. My Mom pays for my Hot Spot and He yold Her to Stop Paying for it because I was Just Trying To Use Her. She was telling Him That the HotSpot was Hers and She Wanted too Keep It Anyway. 1st of All THIS SOB WAS MEDDLING IN A FAMILY DECISION THAT H
On 7/01/18 I observed a charge to my bank card that was not mine. Notified my bank and began calling T-Mobile. Everyone that I talked to had no concern at all, informing me that there was nothing they could do. One even snickered about my ordeal. The phone that was used was 201-889-5628 (NJ), I live in PA, am a male and the one using my bank card is female. The charge was for $296.00. The Legal Department advised, just have Law Enforcement contact us, This is not right. An investigation should be done as others, I am sure have experienced this. An attorney should ask the court for class action status. This has put me through a lot of stress, including changing my bank card and notifying all who make automated withdrawals
My son and I went into the T-mobile store in Pocatello, Idaho. I told the salesman, I was looking for a phone in the $150.00 range. He checked my account and said I was eligible for an upgrade and the down payment would be between 35 to 70 dollars. I was okay with that. He stared to talk about phones with better camera resolution, I interrupted him and said I didn't need to be upsold, I just wanted a 150.00 phone. He said he didn't know the prices of the phones in the store so I told him there were 3 that were 150.00 and could he tell me the difference between the phones. We had to show him where the phones were located. There were 2 in one location, and the other was in a 3rd location. My son said to him, you don't know the prices of your phones or where they are? He said the prices change everyday. I was frustrated by this point and asked him what time his shift started. I would have thought that at the beginning of his shift he would have checked prices. I also would have thought when he checked my account information on his computer that he could have looked up the prices then. I don't know if the guy wasn't interested in helping us because I was buying an inexpensive phone or if he truly was that uninformed about the store's products. There was a young lady working in the store who came over and said a new product had come in that day in my price range that I could get for zero down. My son tried to apologize by telling the guy he knew he was being a jerk, but it just seemed like he should know his product, at which point the guy said that ok, just keep it up and I'll show you the door. So I said fine, that I would buy online. I asked for the managers name and business card, and was told the manager didn't have one. The young lady wrote the managers name and phone number down for us. My son tried to apologize and we were still practically thrown out of the store. I try to support local business rather than shop online, but I'll drive 70 miles to the next nearest T-mobile store before I will EVER go to the Pocatello store again.
I am a U.S. Cellular customer and while in the local U.S. Cellular store on 6-28-2018 Adrian Meyer (District Manager), Alex Cerezo (Store Manager), and Paige Marcuez (Assistant Manager) for the local T-Mobile in Enid,Ok all came into this U.S. Cellular store and conducted an interview with one of the associates. I find this very unprofessional that T-Mobile had to go to another cellular company and conduct an interview or even go into another cellular store to try and steal their employees. The store manager for this U.S. Cellular was out of office at this time and was unware of the situation. He has been fully made aware of what happened now. I will be making sure that I let everyone know how T-Mobile is conducting business and how shady they have to be to get employees.
AFTER OVER TWEENTY YEARS AS A CUSTMER T MOBILE DID NOT SEND ME A BILL I GOT A DOULBLE THE NEXT BILLING HAD UNTILE DUE DATE TO PAY BOTH I LOOKED AND HAD NO BILL SENT THE DOUBLE BILL THE THEY TURNED ME OFF I CALLED LOT OF REPEAT ON THE BILL FINALLY GOT A LIVE PERSON SO THAT THEY ONY REPEAT THE MESSAGE NO HELP AT ALL THE HAVE THE DOUBLE PAYMENT IN FULL .. BUT SOME HOW THIS IS THE COUSTERNERS FALT
I was paying my bill online! All of a sudden I paid $648 and its not even due! Its upsetting! I didn't authorize that amount!
I had a billing question and the customer service person did not want to hear me out refused to understand . Was not professional at all. I have been with T-Mobile for over 12 years and have never wanted to leave them as much as I am thinking about it now. Over the last year there service has been the worse.
I have not been contacted for being charged for a phone I do not possess to the tune of $132.00 to date. The J7 phone was returned on September 13, 2017. Register#: 83 Trans#: 60, Operator :613, Block: Y, Item Description 1081145 Galaxy J7 . Member Type : Business.
I need compensation ASAP. I will not settle for anything less . I also thought I have a service of two lines for $70.00 minus $10.00 for auto debit $5.00 each line for 55 years of age and over. I find this to be a legal matter of deceptive advertising since my auto debit was $95.82 on 6/4/2018.
Please contact Me ASAP to discuss this in detail.
chartley.park shopping center
144 Chartley dr MD 21136
443-713-0000 Kevin, he is so good talking to Spanish people and taking advantage of them
I pay him to cash 160.00 for him to unlock my cell, and he never did it. people pay him under the table. cus that's what he does. cash in his pocket now he is saying that I never pay him.
and his camera he says he cant see it. I know he is lying. I used to have T-Mobile but I left cus he lies to much. please if someone can help me.
On 5/31/20 I made the switch to T-Mobile after 15+ years with Verizon. My daughter had just switched over and told me to use her name so she would get a referral credit. I was told by the sales people, there were 3 of them, that I join under my Military Vet status and that I could add my son for an extra $10.00 am month. Great deal, Yes. My phone did not finish setting up so I agreed to come in June 1st, the next day, and bring my son as well to start his service. I was also told that they would pay off the phones from Verizon as well. So, on the 1st, The woman helping me was complaining the whole time about what the sales person (Steve) did or didn't do the previous day. She got everything downloaded on my phone and then my son's after he decided what phone to choose. Today I get a call from Tommy stating the didn't collect my son's old phone and that needs to be turned in to get credit and it has to be in good condition. we ll, we were not told that. In fact, my son was showing them yesterday how bad his phone was but no one said anything and no one said it needed to be turned in to pay off Verizon.
Also I asked about the referral credit for my daughter and was told that she needed to fill something out prior to me signing up with you. She was not told that nor was I until after they took my money and I signed up even though I asked about it numerous times.
There was also a 2 for 1 on the S9 that I was not aware of. I asked about it yesterday when I went in to see if maybe I could do that so my son could get the S9 instead of the Lg66." No, it's too late", was the answer. They sure were a lot nicer and friendlier before I bought than after.
I am more than dissatisfied. The customer service I received is unacceptable and warrants training of you staff.
I understand there are certain criteria that needs to be met but if it is not explained to the customer then it should be your loss not mine.I would like this rectified as soon as possible and hope you respond quickly.
Went into your store purchased a new phone for my grandson who broke his screen on his phone so we up dated to a new phone paid the one hundred seventy five dollars to have the phone fixed from the insurance I pay every month. Brought the new phone and a unbreakable cover for the phone so after paying another one hundred thirty two dollars for a cover we then left the store and stopping to pick up my grandson glasses 7 miles away we notice a crack in the cover, we went back to the store showed it to the girl that sold it to us. You could see that nothing hit the phone it had no damage to it. She said she would replace the cover it had only been 2 hours old. She called her district manager who told her they could not replace the cover I had to go back to the company of the cover for a replacement.I have purchased 4 phones from your company in the passed year, and with this type of practice I am thinking of going back to Verizon.You say customer satisfaction you need to practice what you preach.
My complaint is the service sucks. Dropped calls, hear every other word, tmobel has been around long enough to have all these bugs worked out. I had tmobel when they first came out and I switch because of the same reason. Thought I'd give them a try again. I will be switching again. Your service just sucks. Sick n tired of my dropping calls or going straight to voicemail. You need to hirer better technician or one with more education. To figure why the connection is so bad.
Hi my name is Thang D Bui. I am a 15 years of T-Mobile's customer. About 3 years ago, I had an issue with roaming charge. when I spoke to a T-Mobile rep I was told that T-Mobile loss contract with Viet Nam there for international call and roaming charge to Viet Nam is very high. I asked the representative to block all international call option for my family plan. In March 2018, my 76 years old mother did not know and call her family in VN. the phone number was stored in her call log and instead of dial button using face time audio, she mistakenly dial the standard call button. this mistake created a long distance charge over $700 for me. when I contact T-Mobile representative, I was told that there is no record saying that I ordered the long distance call block and since my mother made those call I have to pay the bill. I try to tell them that there are so many ways that I can call my family in Viet Nam for free. why would I leave an option that will charge me over $4 a minute to call Viet Nam. I was very clear that I asked the representative to block the international service for my entire family and if the representative did not activate my order, it would not be my fault and I shouldn't be charge for the long distance call. I spoke to a representative and 2 managers. no one was willing to help. finally, a manager name Raquel offered me 20% discount. I was not happy but after explaining the situation again and again to her with out success, I gave up and except the offer. I was very upset with the customer service I received from all 3 of them. I told Raquel to reverse my charge of $921.78, make adjustment to my bill and recharge me for the correct amount. I also asked her to email me contact info for T-Mobile complaint department. she said she will do it. However, until now, I have not received any information from her. I also noticed my bank account was charged $921.78 with out any adjustment. I can't believe I was treated this way after 15 years of loyal customer to T-Mobile. I am a business man and was insulted by the behavior of your managers. I am looking for other carrier to switch my account over because the service I received from your staff was unacceptable.
I visited the office located on Moody St. in Waltham, to upgrade my cell. Right away the people in there greeted me and offered me their help. What I didn't know is that they didn't really knew what they were doing. After more than 3 hours I was told that I was all set. Because it was late and I was tired because my 4-years old grandson was with me, I just took the phone and went home. I didn't use my phone that evening and then thee next day I just took my phone and left the house to run errands and later to pick up my granddaughter (everything I was doing was an hour away from my home). When I was ready to go on my way to pick up my granddaughter I picked the phone the send her a text message and I got the message that the text was not delivered and then I sent another one with the same result, so I decided to call her and I couldn't make any phone calls. At that time I realized that my phone was not working and couldn't do anything since I was an hour away from home. After I managed to pick up my granddaughter I went back to the T-Mobile office and I was told that they forgot to desactivate my old phone and take care of other related changes.
Because I was at T-Mobile for more than 3 hours I got a parking ticket in the amount of @25 and I would like T-Mobile to reimburse me for this incident that will also affect my driving records with my insurance company. If T-Mobile has a problem reimbursing me for this then you should take the money from all those employees and mail me the $25. I am attaching a copy of the ticket where displays the reason of the fee. Hope to hear from you soon.
About two months ago we switched tot T-Mobile from Straight talk. We had to wait awhile as there were not very many employees there to assist. This was on a weekday around twelve o'clock. We ended up having to purchase phones even though ours were new because they said straight talk had a year waiting period to unlock our phones. We have been with straight talk for about three years. So we purchased two phones and the 55+ plan. The salesmen helping us had to give us two different phones at two different prices because they did not have two of the 200.00 phones there. So the manager told him that he was going to credit us back 50.00 for our long wait and because the stock was not the same phone. Thus we make payments for the phones and the service every month. We have yet to receive the credit of 50.00 to our bill. I have contacted them several times on this and they keep saying they will have the manager take care of this. I believe he lied to us and now I am wondering if they lied about the phones as well. I feel someone should do something and also discipline that manager. He should not be in that position if he has no ethics. It was in Albuquerque New Mexico at the San Mateo store.
I am regarding the fact that my identity was stolen an someone pretending to be me purchased a whole cell phone in my name using my credit card an everything, T-MOBILE did not check this out thoroughly an my credit card was billed for charges that I did not authorize, they set this account up on my card an the payments came out automacially till I found out about it,i am requesting all my money back before I have to pursue this in court an you all will be responsible for all my attorney fees, I can be reached at 601 6678500.
I called in Oct 2017 to find out what I needed to have my husband (who I am divorcing) removed from my phone line to include his cost of his phone itself and the accessories. They told me I could not do it he had to call in. As nasty as our divorce is going I convinced him to call in. So, he calls in and I ended up paying another month after he called on him on my phone line. I noticed the phone and accessories had not come off. I called again and asked them why those were not transferred. They mentioned they sent him something to sign and send back. So today 4/12/2018 I find out I am still paying on his accessories and phone itself not the line. I am livid and call in only to be told I was sent an email to digitally sign. No, I was never told that. I was told it was sent to him. Then I am not being reimbursed for the 30.00+ $. I have been paying since Oct and didn't even know it. This is ridiculous. I have done what I could and even bought new phones in the last 6 months and put someone else on my phone plan (which I need him to put his line and accessories/phone in his name because we broke up and he moved out of CA. It is like dejavue! I have been with T-Mobile for so long I cannot even remember how many years it has been. I am contemplating leaving T-Mobile because I am so livid right now and upset to say the least I am not getting that money back and I had to beg him to sign this form again by the way the Supervisor miraculously was able to send both of us (I still have not received the email) and told her this and she told me as long as he does it, it won't matter on me if I don't because she has removed those charges. I want to be credited for the money I have paid. This is a ridiculous process and have to make so many phone calls to get the run around and told I can't authorize anything to be done to may account. Not to mention ask the soon to be ex-husband who I am leaving to do anything especially this is so pissing me off! Then to be mandated to use a desktop or laptop on a document to digitally sign it. It should be allowed on a cell phone. Not everyone has access to a laptop or desktop!
My B/Friend are on the same account. We've been having problems with our phones. Dropped calls, static. This is the best yet. We have our phones connect to our tablets. Which means that on Google maps I see see we're he is and the same with me. So he stops in with the phone tells them the issues and asked them is there anyway someone can tell where someone is the person preceeds tell him only with a spy app. So my b/f is highly mad thinks I'm spying he still mad at me . Which there is no spy app on the phone. The tech guy doesn't take the time to research it just tells him this. After being together for all most 10 years we are going our separate ways thanks to this idiot person.
cannot use my hotspot to use wifi on my other tablets or phones. i took the phone into the store in san diego downtown store and a lady nammed Jennifer tried to help me but couldnt. she said it must be my other devices that do not work and not my tmobile phone. i came home and came to the computer and was able to get the wifi instantly from other sources. so it is not my other devices that are having problems. i also just got off the phone with 611 for tmobile and they tried to send me a pasword to log into my account for tmobile and the text never came thru.i am now waiting for tech to call me back, very frustrating!!!! Rachel Madrid (858) 2099683
We purchased a new Iphone8+ and were told that 1 phone would be free. That we would receive a gift card in the amt. of the phone and then we could pay that phone off. We never received it, so I called several times to customer service and nobody could figure it out??? We did talk to 1 lady who said she would process it, but never received it. I do have her email if you need it with her name, etc. I went to the Tmobile store in Whitemarsh Mall, MD and spoke to Gabriella who said she would look into it. I called her the following week because I never heard back from her. She said she would look into it and call me the next day, which she never did. I have emailed her twice (she gave me her card) and have never heard from her. I really would like my gift card because I have been paying for that 2nd phone for months now. My husband wants us to switch carriers, but I thought I'd give it one more try. My cell # is 443-600-1414 and we have been with Tmobile a while. We switched once but came back and prev. were with you a long time. Thank you.
In two months I've had payments taken in error and 5 to 7 days before I receive the refund. This is very irritating when you are provided with promises that aren't honored. The borrower is inconvenience and no restitution is provided. This has happen back to back in the last two months.
I have been a customer of T-Mobile for four years and have NEVER encountered the problems I am having now. I would greatly appreciate some one contacting me in regards to this matter.
Thank you in advance.
Just got new tmobile service. Had to put a good amount of money down for my new phones which is understandable. I went ahead and paid it wanted to get out of my service for sprint. Checked my bill and come April 19 I'm expected to pay 969. Which is interesting to me because it was not covered in my contract or covered by the store rep that I would need to pay a line deposit for each line. So I called customer service there answer to me from the rep, supervisor and managers plus accounting that there is nothing they can do for me. I need to pay the line deposits and will not get back for a year. My problem is I owe less than 800 on the equipment I financed if I decide to pay off early and switch companies do I lose my deposit. Seems like tmobile is forcing people into a contract. Which is not what tmobile advertises so I guess that is false advertising. So for less than 800 I can pay my phones off cancel my service and take my equipment else where or just cancel service and be done with tmobile.
I don't like being lied to and not telling me everything up front. Surprise me with hidden fees and tmobile advertises no hidden fees hmm something weird is going on here. I'm planning on taking my business else where. Thank you and have a nice day.
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