T-Mobile Complaints Continued... (Page 8)

account# 432927129, In march of 2012 I called tmobil to drop my son off my family plan, They did that and then checked my plan and I was told that there was abetter plan with unlimited minutes for the same money. I asked if i would have to sighn for another 2 year contract, And was told no, on 11/5/12 I called to drop my daughter from the plan, I was told i was still under contract untill march of 2014. I specifictly told the rep in march i did not want a contract extension, But somehow they did anyway. can somewone check this and get it resolved. I have been a tmobil customer for 10 years plus, I need to get my daughter off my plan. she moved on and has her own plan,
Thanks, carl brooks account#432927129 phone#6037851081

My name is michael carbone my acct# is 874444632. On 12/31/12 I dropped my previous carrier that I had for 12 years and came to T-Mobil for service. At the location I was told there was no contract and I would just have to pay the price of the phones and monthly fee. And I was told there would be service available for me in Camden, NJ and there is not. My wife cannot make calls freely because the phones states for emergency calls only and the mobile network is not available, and this happens whenever it wants to. My wife thought it was the phone so we went and had to purchase another, which now brings us to 400.00 for just the cost of my wife's phone, not counting the costs of the other phones that were purchased, because it was after the 14 day exchange policy.
We both work for hospitals and our calls are important to us, there were times when we were dropped during important phone conversations and we cannot have this happen because of the field we work in.
We need the cancellation fee waived so we can get out of this contract due to no service.

thank you
please contact me at 856-981-0824

to whom it may concern, I Baraba Gilmore am a loyal customer of T-Mobile.But fell like I was not told that by getting a up grade to one phone would change my contract on the other phones. If you go back and look up the times I have called about (832-552-3073 ) to have this phone taking off my contract, You will see I would have never gave permission to upgrade a phone that I don't need any more. I ask to have this phone removed and was told I could have it removed if I payed $100.00. Then I call again and was told that was not true I would have to pay the $200.0 if the line was remoed early. So I have been waiting on the two years to be up to have this phone removed from my account. I was never told if I take the upgrade it would renew all my lines. I wouldn't have done it. I am paying for a line that I don't use. Can you please find a way to get this off because I want pay for this phone another two years. This should be loyaty to the customer but I feel like I was not told the truth in this matter. Thank you for your time and help in this matter. Ms. Barbara Gilmore

I recently found out that the bill I had paid off completely became a $1,500 bill in the matter or one billing cycle. They lied to me about how much they were charging me for a device which i was told was being given to me for being a loyal customer for so long. They sent me a phone that would not work in my area as a replacement then offered me the galaxy note 2 for $98 the difference between the two phones. I found out this was false and they are now charging me $149 and told me to deal with it. After my husband started looking over the bills and our account summary he discovered they have been charging us a $35 fee plus taxes for a service we have noted in our account summary was being offered to us free of charge so there is around $350 they have taken from us since July of 2012. We also recently moved to a non coverage area where we literally have no service anywhere in our town which we were again told to deal with or pay $200 per line for our four lines to be canceled. They also claim that we agreed to a contract extension when they "offered" me a new phone for the issues I had with my htc amaze I literally had 5 of them brick out on me before they even informed me of the program where they should have offered me another phone after the 3rd handset did not function correctly. After speaking with customer loyalty though an agent with them said he had no notes of a contract extension anywhere and that I should be able to cancel the lines free of charge at anytime but T-mobile as a company disputes this. I asked them to show me proof of agreeing to these terms and they said it was confidential. I would really like to know how a conversation I supposedly had and made a contract I supposedly agreed to would be held confidential from me. I will be moving to a different company soon that actually cares about there customers we spend about $300 a month on our four lines and I will gladly take my money elsewhere if all of these billing issues are not resolved Sprint seems like a good option and I hear they have excellent customer service.

I just got off the phone with t-mobile after an hour or more of being put on hold several times, to cancel my contract. I had four lines all phones were lost,I suspended my contract<I was told for six months which turned out to be only three, extended my contract with out my ok, kept billing for the service I was not using.

I made the payment to cancel my contract, but since I cancelled in the middle of their billing cycle They expect me to pay more. I also told them I could no Longer afford the rates they repeatedly tried to get my on a new plan. Can't any one just take no for an answer anymore?

I have been with t-mobile for quite a few years with never a problem like this before, but with I just went through they need to review how they treat their customers!!! I WILL NOT RECOMMEND THIS COMPANY TO ANYONE!!

I honestly got no satisfaction from the way I was treated today. No big business has the respect for their customers like they should. I will be in touch with my lawyer over this matter!

I recently made the mistake of talking to much because of travel for the united states airforce. I have gone over on my minutes being away from family has put a burden on my phone usage.

I have been a customer for more than six yrs and every time i make changes to my plan you extend my contract. This is not fair to a loyal customer i now have four lines and if i cannot afford them you charge me $200 dollars a line.

That is not how you treat a loyal customer. please remove the contract from my phones so i can breath if i need to. My bills are piling up at my home and i may need to make some changes to of my lines i have teenagers that need phones but it is real difficult some months.

I f you want me to continue being the loyal customer that i have been you should treat me fair. I have been put into a corner that i have no flexibility with my plan. My pne is 435 225 4377 thank you

I got the 39.99 1000/1000 T-mobile plan back in 2007 and kept the service, and the plan (until they "grandfathered" it) AND the same PHONE since then. I was on month-to-month (not the 2-year contract) for at least 4 years. I had always wanted to change to one of the unlimited no-contract offerings by other carriers, but kept putting it off. I finally decided on a no-contract T-mobile - still using the same phone from 2007. T-mobile made several free offers to lure me back, etc. But after experiencing the extremely poor no-contract version of T-mobile, at one point I told them, in a recorded phone call: "If I had any other phone to call from, T-mobile would never hear from me as long as I live."

Eight days later, I got a letter saying I owe them over $200! Now, each and every day I receive phantom phone calls from T-mobile: they just hang up when I say "hello". This, after being on month-to-month for at least 4 years![Perfect payment record.] My conclusion is (1) The phone companies want to FORCE each of us to subscribe to their expensive $100 a month androidy plans, with the expensive phones, whether we need or want this level of service or not. And (2) T-mobile apparently feels they are holding all the cards in extorting you, because if you don't "pay them off" they can and will mess up your pristine credit.

On 1909 I called T - Mobile to get internet services for my lap top They send me a data stick I used it a few times after 30 days I called back T-Mobile to cancelled the services because din't work right olso it was charging me different amount that i was promised They refused to cancelled the contract and ofer me to paid only the rregular fee of $24 per month even do I was not using the data stick anymore I sent T-mobile the $200 fee for early cancellecion they still did not cancell I call back on October they told ne wait your contract will be due on Oct 14 call then so you don't have to pay temination fees,Well I call back to resolve this problems they send me a letter for non payment and early cacellection I am very upset after ten years of been a customer i am chanching company never again i will get service from T-Mobile I am not paying for nothing This is non ethical to treat people badly They told me if you have a complain go do it in the internet we can't help you on T-Mobile.

Contract was renewed incorrectly, as it was discussed with Joe tag. # 1227381 after receiving a discount that when I paid the balance of , which was the $66 then the contract could be renewed and I would receive a "value customers discount" with 2 phones Galaxy 3 at a discount. I still have not paid any bill, as I did not get the opportunity to pay this until a week ago. when I call to make the payment the agent told me that my contract is renewed until the year 2015. Hence the contract has been breached I asked that t-mobile returned my account back to where it was before. One of the phones were out of contract 6464966430 was out of contract more that 3 months ago. and my phone was out of contract since January 29th. Thank you.
MY CONTRACT AGREEMENT WAS NOT CARRIED OUT, PRIOR TO THE RENEWAL OF THE CONTRACT. I WANT THAT U RETURN MY CONTRACT TO THE ORIGINAL BOTH PHONES OUT OF CONTRACT.

i went to mall in el centro ca. and bought a gallexy 2 phone and was told i get 150.00 $ rebate that till this day have not got and store will not talk to me nor superviser anyways i ask that my girlfriend had a prepaid phone from cosco cuold i add it on my account without a contract and how much would it cost fernando the worker helping me said yes you could add it on with no contarct for 10.00 a month unlimeted calls and text so i said ok well i lost my job and could not afford it so i called to cancel her phone and i was told i would be charged a fee for cancelling the contract i said what contract i never ask for a contract the reason i added the phone to my account is because there was no contract and only ten dollers that was a lie im paying almost 200 a month so the girl i talk to when i called t-mobile cust.serv.told me she would put that line on hold i would not be able to make or get calls and would not be charged so i could disspute it here and that my phone bill would only be 67.00 dollers so i said good lets do that come to fined out she lied to im being charge for both phones still and i called back a few days ago and was told that they did not no anything about that and if my bill was not paid they would cut off my phone too so i ask to speak to supervisor and was told she was on the phone i said thats ok i will waite they no you cant because it could be a long time i said no problem i can wait he said no you cant so i told him have her call me back please he said ok got my number and till this day have not herd back from no one can you please help me get my rebate and cancel contract i never signed or ask for thank you any question call 760-351-0020 home or 760-960-2569 cell name raymond

I sent my family mobile phone to the return Cntr , at 500 Lee rd Rochester New york on feb 26 2013 and was told I would have a new phone in two weeks. I was forced to buy another phone that I had planned to return to Wallmart for a refund within 15 days,in time for my new phone to arrive. I was lied to deceived for I have not received the phone yet. It is now going on three months, i cannot get a refund because it is way too late. I am fed up and I no longer even want the phone I am requesting a refund. I would like to hear from someone very soon I am a very disgruntled customer. Too much stress.acc# 857045906

I have called T-Mobile a total of 13 times within the last 2 and half months. I bought a home on August 3rd and have had horrible service since I moved in. The internet never works and my calls drop constantly, unless I am standing in the corner of my back yard. I call T-Mobile all time about my issues and they can never resolve them. Their own Tech Support department has told me that I have poor service in my area. I was told to write a letter to their customer relations department and send a copy of my utility bill. I wroet the letter and sent my gas bill in early September and got a letter back 3 weeks later stating that I had coverage and there was nothing they could do for me. If I had coverage I would not be wasting countless hours on the phone with this company. I pay T-Mobile 165.00 a month for services that I cannot use. They are not willing to waive the early termination fee or credit my bill. This is so frustrating that I have a phone I can't use. Someone please help me!!!! I do not know what to do at this point. There has to be someone out of this.

In March of 2012 I entered into a contract with t-mobile. We explained to sales person that my husband wanted a telephone capable of Wi-Fi calling. The telephone that was sold to did not have that function. I called customer loyalties department and the person offer a new telephone. This fixed the problem for him. My telephone on the other hand has been nothing but a headache. I currently have telephone number 6! This telephone is still doing all the same that the other telephone were doing. I cannot call out of my mom home. The telephone does not ring when I am sitting right next to the unit. I drop calls all the time. The genius button on all the units does not work with my headset. Sometimes when I try to call my sisters cell phone my telephone will start to call and then just hang up. This happened currently with my husband's telephone as well. I have spoken to the sales place where the telephones were purchased and they have tried several different things to correct the problem. I recently spoke with a district manager that even tried to help. I have spoken to an mgr in customer service and his answer to all of this was the next telephone would work. He promised! The telephone is still giving me a hard time. I have a special needs child and I need to know that he can reach me at any time. This is not true! I am requesting that I be let out the contract so I can go to a company that can meet my family's needs. I have had people in the loyalties hang up on me and some that really are trying to help. I must say that speaking with the manager was like speaking with a wall. He had just one thing to say and to me it translated like this "SO WHAT" he did not care about anything I was trying to explain to him. My numbers are 505-980-9909 and 505-274-5247.
Thank you for taking the time to look into all of this for me.
Cathy McCurdy

I was so dissapointed at T mobiles uncaring and very unfrofessional behavior. After many attempts i made to get someone to help me with my issue regarding my Galaxy II PHONE locking up and freezing on me. After speaking to many representatives who where not able to help me i finally spoke with someone who i thought was going to be able to resolve my problem only made it worst..After following the trouble shooting she indicated i specifically told her that if i was going to loose the majority of my data i was not going to be getting the same exact phone,she said that i would be getting an upgrade since they had ran out of stock and of course that turned out to be a lie and that is why i am so upset that not only did i had to renew my contract supposedly to get this phone but i ended up loosing all my text and information,in other words i ended with the shortest end of the stick. All i expect is for them to comply with what they promised A DIFFERENT PHONE not the same model that is what they should of done since the beginning instead they lied about it.

Last year I called to add another service to my phone, when told that I would have to add another 2 year contract I said that I rather cancel my account, why another 2 years contract when all I want is to add to my service. the girl put me on hold to go speak with a manager or someone with authority over her, she comes back and tells me that there will be no 2 years added to my plan. that everything is the same the only thing that changed was my payment which is more. she said that she see I have a good report and they value that.

I found this out today 9/17/2013 when I called to cancel my T-Mobile service because of financial situation and wanted to cancel in good standing and to my surprise I got the news that in spite of what the rep. said to me she still put me in a 2 years plan without my permission. Now the funny thing of it all is that they can't seem to find anything staying that this conversation took place. I can't believe this. so many years so much money invested and this is how a loyal customer gets paid back. The reason for my complaint is that I want this matter taken care off and I want out of the 2 years contract without penalties. I no longer trust T-Mobile and would like my services terminated ASAP...I am not the first person T-Mobile does this to. I have now read many complaints of other victims like myself with the same similar problems.

I was recently having trouble with reception mysteriously after so many years of good T-Mobile service. I had not renewed my contract because I wanted to determine first if the problem could be solved. After several months of inadequate or no response from your service representatives, I elected to change service.

I then learned that I was being dinged with a $200 termination fee as well as an unwarranted additional month's service fee supposedly because the payment was posted 1 day after my monthly liking cycle.

I would like to avoid litigation and permanent disconnection by requesting that you eliminate the above mentioned charges because I never signed up to extend my contract or was ever informed that my contract was automatically being renewed for an additional 2 years. My final payment was paid and postmarked prior to the alleged 1 day delinquency.

These charges smack of money grubbing policies in effort to extract unreasonable fees from a good long term customer that is departing. If you were more fair and open about your policies, perhaps you would have fewer disgruntled customers. How can I ever possibly return to you for service in the future if you try to exploit me with unwarranted fees?

In the spirit of good business and good will I respectfully request that you reverse the $260+ of charges.

since feburuary 2013 i have been in contact to complain with several supervisors in regards to account both telephone numbers at my request during July 2012 both phone termination fee was paid of the amount of 200.00 dollars by a family member at a Bronx t mobile store explaining to the Representative to terminate the phone at that time.

i then borrowed the monthly fee of additional fee for the month of the amount of $ 85.00 . i have been constantly harassed at work and through correspondence stating there is a balance of $106.04 which i was told on march 15, 2013 by a Representative Mr Collins who assured the account is closed and no money is due and no more phone calls and i was instructed to request a letter account is closed and no money is owe from your review board.

I don't want to receive any further threats in taking this matter to a collection agency i would appreciate in taken care immediately if not i will have to take immediate action threw my lawyers thank you. i called this number 1-888-310-8471 to complain to t-mobile.

When I opened my account in April 2011,my contract was for two years at the second year I had a choice to renew my contract or to upgrade my service;however, when I added another line in Nov.2011 they said it would not change my contract. In April 2011 I was told that I could have the same options with that line.The first line that was opened I'm wanting to cancel the contract in April2011 because my contract will be up,but I'm now being told by the supervisor at T-Mobile that I can't because I added a second line in Nov.This isn't right because the information that I was informed about was misleading. I have been a faithful customer to this company for many years,my bill is always paid on time,and as a valuable customer I know the rules and regulation but, this supervisor is not following the rules. Would you please investigate this matter or I will be going to another phone company. Thank you Zella Lawrence (270) 556-8289 account 80593030023

I signed up for a family plan with two lines. In 2009 i upgraded one phone and extended a 2 year contract on that line. I upgraded the other phone a year later and extended a 2 year contract on that line. It is now three years since I upgraded the first phone. Now I would like to cancel the first line and T-Mobile is telling me I have to pay a $200 early termination fee on that first line. How could that be as I more than fulfilled my two-year obligation? When I upgraded the first phone at Radio Shack I did not change anything on my plan.

i was tricked into by the female employee into a 2 year contract that i did not want when i called in april, ...i can not remember the whole conversation but she was fast talking me praising that my 20 months were fulfilled and that i could upgrade to have a yahoo messenger , youtube etc i said if it involves a new plan i did not want a new plan, yet she put me on one anyway, i found out about it when i called to tell them i have new things on my phone that i can not use my phone is to small for such thing well that was to know avail they said i excepted the new plain but i did not want it in the first place she faset talked me into it I was very happy that my frist contract was over and finally i can do what i want when I want and get the new cell i wanted but now I'm so so upset all i want is for it to be over so that i can do to a company that has no hidden agendas ,now I'm told i have to go on the enternet to file a complaint et ...i have been a good and loyal customer to t mobile and i never thought they would do me like this , i was actually warned by a young man at a boxing company on melrose that tmobile would do this to me and i didnt believe it i actually stood up for tmobile and said tmobile is the bestest thus far, then call to ask about something and next thing i know I'm in a 2 yr contract with you, i had just finished my frist contract and was so so glad about it i did not want another contract.." what part of i just fulfilled my contract did she not understand???
when i was ready to upgrade to a new phone that is when i wanted are thought would be my upgrade of choice not by trickery!
i think its so so unfair unprofessinal to take advantage of good customer i have now started to use bad language...i have been told that they can put me back to my old plan but my bill would be higher ! why would my bill be higher i fulfilled my end of my contract ...i want to upgrade by my own choice not by trickery please dont take my right from me this way i have been a loyal customer, i'm very unhappy every time i see others bragging about there new phone and look what tmobile has done to me i can not have the choice i wanted to have to upgrade of my own free will not to be tricked by fast talk that is so so evil and I'm very unhappy i can not upgrade to a new cell of my choice without your interference and trickery!!!! i dont want to be ont his plan with you it is by force and trickery that it is so , sencerity esther barton

I have to admit I've had several years of great service with T-Mobile, however the last 1 (one) to 2 (two ) years our service has gone from bad to worse to now none at all and furthermore all we get from T-Mobile is the same ole crap...nothing works and they rather snidely state. "you can pay $400.00 dollars or wait two years to get out of your contract." that is nasty, because every time they do something they tack on more months of service. Now I'm paying 130.00 monthly for smart mouthed employees of t-mobile to bad mouth me and I don't like it.

I'm trying to negotiate w/my wife contract which expiring next year fr. T/mobile to be a family plan. I have family plan w/t.mobile consisting of five lines excluding her's w/c our contract is finished early this month. We visited the T.Mobile near our place In Shary land, Tx. to upgrade my wife's contract to a family plan, instead this T/mobile customer/rep. called my cell phone & advise us that we can save more money on her plans & some sweet talks then she connected me to voice recording about the so & so of the plan, & on the last recording, it's gonna asked you to press# to decline or Press# to agree, which that time I dont press anything fr. my cell phone, instead I heard her fr. the other line talking so I asked her I want to verify the plans I never finished to asked for more details about the plan she connected me to another dept. I was amazed when the other Tmobile Rep. told me I already renew my family plan, w/c I dont even agree or decline , so now I have a new family plan plus my wife existing plan w/c we want to be included , instead I have new five (05) lines plus one (01) to shoulder. I talked to another rep. the only thing she can do is give me this e-mail "contract review T-mobile.com " and looked for the specific topic that I dont agree of the new contract w/c I dont give permission to the Tmobile re. mentioned before. I'm gonna call them again and see what's gonna happened next.

In December I purchased three phones , two of which I had to take back. Okay I could deal with that. Then when I tried to set up the phones with existing numbers we had they told me we could not do it. Okay again I could deal with that. The very last straw was on Fri. Feb. 23, 2013 , I called to have one of the lines turned off and the person on the other end told me he could do it but that it wouldn't take effect until after the next billing cycle ! I informed him that I would not pay for something that was not and will not be used . He gave me the email address and told me to file a complaint.

I had been a customer of t-mobile for years & years now, have never had a problem till now. My last 2 years contract ended in November, but before this time I inquired on how to remove 2 lines that I haven't been using & they said I have to pay a termination fee because I have a 2 year contract that ends in November. So I patiently waited for that date, when my contract ends. Also planned to switch my carrier after my contract ends as I wanted an i-phone. Not that I have a problem with t-mobile, until now, I just was interested with an i-phone.

So time my contract ended, went to a t-mobile sales store. The salesman was able to talk me into staying with t-mobile, & so I did. I upgraded my phone, extending another 2 years of my contract. I asked them to remove 2 of my existing lines which I have not been using, though I paid for those 2 lines for 2 years unnecessarily, I did it because I had no choice, it was my mistake. Like I said, I patiently waited for my contract to end, to either change carrier, or extend my contract, but of course making sure I get rid of those 2 lines I have been paying but haven't been using & they told me, why don't I just keep it, it's free anyway.

Even when they said it will be free, I still insisted there would be no use because I already lost those sim cards, so for sure I cannot use them. The store salesman was on the phone talking to someone else & also gave me the phone to talk to her, if I remember it right, & they insisted I keep those line, they will be free anyway, & said who doesn't want something free, after telling them I lost those sim cards already. So anyway, they got their way, said I might find those sim cards one day Believing what they said, I never even check my bills before paying, I just pay unless there is something suspicious, but this time I happened to check my bill, & found out I pay $7.95 for each line every month, which I don't use them , much more I don't have both sim cards, & surely it shows in your record.

It would be unfair for me to pay another 2 years almost $16.00 every month, when I asked those lines be removed when I extended my contract. I already paid for 2 years without even using them, wasting my money, I am not so stupid to pay that extra $ for another 2 years. My account number is # 447-226393 Phone number I am reporting not being used & asked to be removed when I upgraded or extended my contract, but agents ignored me or gave a wrong information are: 205-223-3258 and 205-413-1001 Surely your records prove that these line have not been used, so there is no reason for me to keep them. Like I said for the years I have been with t-mobile, I've been no trouble with my business with you. Hoping this matter will be taken cared of. Thank you for your time & patience.

I 12-28-2012 went inside T-Mobile store too pay my bill of 236.71, My daughter came over and told me about an agreement her in the t mobile lady made that was suspose too be on her phone, that was suspose too have nothing too do with the other t wo lines because i dont need an up grade and didnt ask for one.

i have no insurance on my line. Juanita will explain the conversation that she had with the sales lady when i call in for them to help me with a trouble with my phone the lady said she was goin transfer me see if the loyatly side could help so the lady said she see we been good with tmobile and she was goin creidt the account 200 dollar for all the trouble plus i could do a half up grade.

then she said hold on she went to talk to a supervisor and said i could do full upgrade plus she was going bring the phone bill down to 150 and all this was suppose to be done on my line the other 2 line did not wanna renew so i feel i was told false information bout upgrade and the credit even whn she transfer me to agree to the 24 month contract the operator said only enter the line in which u wan upgrade and i only enter my line so i never agree to do anything to the other line i was only callin in for my line.

I spoke with them at t-mobile about this situation and the Manger there name Danny inform me on what i had too do his reference number is 0623509, i have no ideal about what conversation went on with my daughter in the sales rep, because we dont have no upgrads on no phones and we dont have no new phones so why do i have a new contract with somthing that i dont even no any thing we dont have are want anything too do with this agreement.

So Please Can Some One Give Me Some Answers Please i have been a loyal customers for 9 months,I dont want a new contract and didnt ask for one.

I walked in to a T mobile Store and talked to a store member about a non Contract service with T Mobile. The person who handled my account is named Dwayne. I told Dwayne I was only interested in a non-contract. I asked him about the phones he had for non contract costumers. I asked if he can offer me a similar flip phone that I current had with Verizon. Dwayne showed a flip phone that was as close to my phone T Mobile had. I was interested in the phone but, I did not like how it was designed. I complained to Dwayne about the amount of money I was paying to Verizon and I was searching for a cheaper monthly rate. Dwayne said he can set me up with a non contract for $59.99, nothing more not thing less.

I asked Dwayne if he can obtain my Verizon cell phone number. Dwayne asked me to call Verizon to obtain my account number. I gave Dwayne my account number. Dwayne asked me for I.D and my Social Security number. Immediately after he checked my credit. D Wayne said he can obtain my cell phone number from Verizon. He said once he obtain my number, my account will be closed and Verizon will send me a bill for ending my contract with them. I agreed. He said my credit was good and I can obtain a phone from the selection for non contract costumers. Dwayne compared the flip Phones to the flat screens phones in the selection. The flat screen phones offered more features than the flip phone, I was thinking about buying .

There was one phone I was going to select. The phone I was going to select was a flat screen phone with a keyboard that slides out from the back of the screen. Dwayne showed me another phone which was not in the selection. This is the phone I have now( Samsung SGH-T749).I had two phones to select form. I had to select from the phone that had the flat screen with the keyboard that slides from the back of it or the Samsung. Dwayne compared and contrast the two phones. I said to Dwayne, I never had a touch screen before! I asked if he can show me the Samsung phone in action. Dwayne turned on the device. He showed me some of the phone features. After I compared the two phones ,I selected the Samsung Phone. I did not get the receipt that day nor the contract. This event took place on 12/2/12.

I learned about my contract when I was in a mall. I just saw a T-Mobile stand and decide to walk up and ask what kind of new phone I can select with a non contract plan. The sales Associate asked me for my account information, after waiting a couple of moments, the Associate said I was not a non-contract costumer but I was in a two year contract! I asked the women if she had the right person. The associate told me my information. I Immediately called T-mobile and verified it over the phone. At that moment I felt played , robbed and betrayed. At that moment the Representative was talking and I did not even hear her talking.

Last Week ,I confronted Dwayne about this issue. I asked Dwayne if he can switch this plan in to a non contract. Dwayne said the contract can only be changed over the phone with a T-Mobile Representative. I then ask Dwayne if he can cancel my contract and waive the cancellation fee? Dwayne said he does not have the authorization to cancel my contract. I asked Dwayne, why would you Issue me a contract phone with a non contract plan? He said he made it very clear to me that by selecting the Samsung phone would put me in a contract plan. I then ask Dwayne ,why would you check my credit if I asked for a non contract plan? Dwayne was lost for words when I asked him that.

I then asked Dwayne why am I paying $72.80 cents when you said I will pay only $59.99 He said the most he can do is issue me a discount on my bill until it ends. By the way, Dwayne also said that the First month bill will be 80$ but after the first bill , I would only pay $59.99. This was my first independent Search for a cell phone service. I made it very clear to Dwayne that I never went threw this process before and I needed help finding a cell phone service. I was with Verizon for 5 years and I was on a second line and I would pay my share. I just want to end my contract. I know not everybody is bad or may try to take advantage of me at T- Mobile, but I just want it to end.

I have been with T-mobile for may years. My phone # is (404) 409-0454 and contract # is 657021051. I relocated to Jacksonville over a year ago. I reported to the T-mobile store in my area that I was not getting any coverage in the area and at my resident. I was told that a tower was to be install in a few weeks. 6 months later, I complain again about coverage. I was told and shown on a map that only limited coverage was available in this area. I was lied to because no additional tower was or is scheduled in this area. Due to the lack of coverage, I want to be release from my contract and the termination fee waved ASAP.

Tmobile the stick as upgrade its for use with laptop. I called and told them that i dont own a laptop.they said well we can,t take back.since then,they charged me 59 dollars every month for the past 7months.i pleaded with them to cancel itto no avail.

I purchased a Family mobile phone which is powered by T-Mobile. I bought the phone and paid a 25.00 fee for what I was led to believe would cover use on the 45.00 unlimited that is actually 54.46 when you get the bill. I assumed I was paying for dervice in advance with the first month covered by purchase of the phone and the 25.00. I found out this was not the case when july 15th 2012 when my payment would be due, I changed to Straight Talk and transferred my number. In doing so I recieved a bill from T-Mobile for two months of service 110.00. I was not aware they were charging two months behind. I finally paid T-mobile 93.46 after their deductions. This is my complaint. Customers are not aware that they are basicly on a contract with T-Mobile. They are not pre paid phones as they are presented. Wal Mart presented T-Mobile as if it were Straight Talk. I have had 0 problems with the payment methods of Straight Talk but was extremely supprized to find I owed two months back charges on a phone I paid every month for supposedly in advance. Please present T-Mobile as a contract service without a minimal time frame.

phone number - 516.395.6623
October 2, 2012
I called t-mobile to add unlimited talk, text and internet. The person I spoke with quoted me a price of $40.00 or thereabouts for all three services.
In addition, she told me I'd have to agree to a two year contract. Also that I would get a phone with all the features and $100 in credit.
When I told my son of this plan, he told me it was impossible. So, I called a few days later (spending over an hour of my time) to question whether the information I was given was correct. Well, needless to say, the next person I spoke with told me I was mistaken. I am a college graduate with a BA degree, I don't get things like this wrong. Not only that, but I also wrote down everything I had discussed with the agent.

When the phone arrived, I rejected it (never signed for it). I started getting bills for services which I was never using (text and internet). I spoke with a Kayla today (10/2) and she adjusted the bill, however, she informed me that if I wanted to cancel my contract I would have to pay a $200 cancellation fee.

My problem is that I would never had agreed to the contract if I was given the correct information in the first place. I only agreed to it because I was told things that were NOT TRUE. I therefore request that the contract be NULL & VOID. I will continue to pay the same price I was paying for
unlimited phone until such time as I wish to cancel. I am not agreeing to the contract about which I was misinformed.

I expect an adjustment and a response from you within the next few days. I am not agreeing to any contracts. If this is not straightened out I will take further action.

Sandra Fox

I have been a loyal customer of t-moblie for years, I even picked up the contract when my ex husband dropped it. I would like to waive the contract fee. I am experiencing constant dropped calls and my son does not get reception anywhere we live or where he goes. I would like the freedon to choose another carrier that will accomodate my needs better without a fee. I have been a good and loyal customer for a very long time and I hope you will consider my request. Thank You

Denise Piersanti

I have been into T-Mobile store several times. I have two lines for my grandsons, each month the bill goes up. I have put restrictions on the phones several times and yet they are never applied. February 15th I changed the phones to 450 minutes per line no text. The person assured me that my grandsons would not be able to go over their minutes. Today I went into the same store and the sales person told me that one of the phone lines were already over the 450 minutes and she was going to put the phone unlimited so they won't charge me overage fees on the 450 minutes. Today I called to cancel my service and they told me that I was just put under a new 2 year contract because the sales person just put me under a 2 year unlimited plan. When is this going to stop. They did not tell me that I was entering another contract term. I want to cancel these phones this is getting outrageous from month to month the bill keep going up.

I have a contract with t-mobile on three phones. The 1st two phones contract was to be ending in March. I added another phone. I asked before I signed up for the third phone, "Will my contract for the first two phones stay the same?" The representative said yes the contract on the 1st two phones will stay the same" I was now told that the 1st two phones contract will now end in July.

I have been lied to since the beginning. Before I even signed up with T-Mobile, I asked "Does Marion, Ohio have good coverage?" The representative said "Yes". I can not get signal in stores or in some parts of town. I would greatly appreciate it if you change my contract for the 1st two phones to March 31. Thanks you.

I received my T-Mobile bill and it contained a 200.00 charge for two phones for a cutoff fee and I did not know that until I called the customer service rep., at T-Mobile and she told me what it was. When I went into the T-Mobile service center to purchase something the gentlemen asked me if I wanted to save money on my bill and I said sure if it did not effect any kind of changes for the end of my two years and he said no it would not so I made them and now this is what I get not happy about it. I would like to have it removed, I have left one phone with T-Mobile and if you will see I have not been late on payments for T=Mobile. So if I could get that removed I would appreciate it. Thank you for your time and I would like to here my email please.

T-mobile extended my contract without cause or notice to me. I am still under my contract from approximately Dec. 2010 or Jan. 2011, which is due to expire in Jan. 2013 I was told today that on Dec. 5, 2011 my contract was extended to 12/13. Why??? There is no change to my phone service or devices.

I plan to look over some of the new plans you are offering and the new phones, but I was told several months ago to wait until my contract was up or at least close to the end of it and that if I elected to go to the lower plan $45.00 per month per phone, it was only 3G, it was slower and it did not offer as many Apps, which my grandson uses and I would be penalized in all future free phones etc.

I elected to wait until my contract was up. Now I was told by the Loyality Dept. that my contract was extended. Please investigate this matter and get back to me as soon as possible.

I was told to contact "ContractReview@T-mobile.com" to file my charge dispute....I have not been able to get to the actual site after many attempts. This site will hopefully contact the T-mobile review dept.
I have been paying for 4 lines with T-mobile for about 7 years. In the past 4 years, the connection was horrible, difficult to do business or contact my family (often within the same house) by calling or texting half of the time... Very frustrating and not good for business.
2 of my lines were out of contract as of July 27,2012...( I confirmed this many times by calling t-mobile and checking my online account many times, it was written there).. I knew I would have to pay $200.00 for each of the other 2 lines which were still under contract.
I cancelled my T-mobile service Aug.12,2012.
I am unfairly being charged early termination fee for all 4 phones, $800.00 instead of $400.00..
Plus, all of the sudden, excessive Tax and Surcharge Fees. Normally my tax and surcharge fees are $17-20...I am being charged $142.63!! a difference of $124.63...(September's Bill)
In October I received a bill for an additional $325.00. The bill says "One Time Charge". When I called to question the fee since we had not used the lines since Aug 12, I was told it was the service fee for the phone usage last month??? Our usual monthly total bill for 4 lines has been $262.00. So I don't know where they are getting the $325. fee...
September 20,2012 I did pay $400.00 for the 2 phones under contract because I feel that is fair. I was always told there would be a $200.00 per line early termination fee.
The other charges are unfair. I am being charged an extra $1,104.33 !!!!`
Just because T-mobile is a strong company they shouldn't take advantage of their customers

I had been a tmobile customer for 12 years. I called in December to inquire about when my contract was up, I was told that 2 of the phones on my family plan were not under contract. During my conversation not at any point did this person send my call to the retention department. I changed plans with the 2 phones that were not under contract. I went to the Tmobile store to change from a family plan to a single plan, at this time the representative did not inform me that by going to a single plan, my contract would be extended another two years. I was very disappointed with my single plan coverage. I opted to leave Tmobile. I did understand that I would be charged a fee, but I thought the fee would be 100.oo considering I only had 10 months left on my contract. To my surprise I was charged 200.00. I hope that you will be able to help me with this discrepancy.

I placed an internet order on October 24 2012. Paid the required deposit by Mastercard. On the 25th I called in reference to the services I ordered and was told that there was an error in processing and my order had been canceled and I would receive my funds credited back to my card in a day or two.

Its been a week and I still have not received my $225 back. Each time I call I am told things from there is no record of the order to we have to file a lost money claim which by the way takes four to six more weeks, to give it a few more days we are not holding your funds your bank is (all lies). They also promise to investigate and call back and they never do. All I want is my money I am a single parent and full time student and I can't afford to have my money STOLEN! Its real simple release my funds thieves. My next report is to the better business bureau. I regret ever doing business with t mobile.

I have been a T-mobile customer for at least 10 years. Last summer (I can't remember exactly when) I stopped at the T-mobile store in Lexington, Kentucky for the purpose of upgrading my plan. At that time the salesman did ask if I wanted to obtain a new phone but I did not do that and now wish I had. In October I began having several problems with my phone including not being able to charge the battery. I went to the same Lexington store to see if I could get a new battery. They said they could not replace the battery and did tell me the name of a store that sold just batteries and might be able to help me. After some discussion about that option and possible success I might have with that path, I decided I should just buy a new phone. I paid full price for the Samsung Galaxy XIII S because they said I should have bought the phone when I last upgraded my plan. I accepted that and went ahead and bought the phone which is paid in full. The problem is that I'm now under a new two year contract and I am thinking of changing carriers to have more coverage. Do I have any recourse that would let me out of the contract without paying $200 for breaking the contract?

T-Mobile Customer Relations
P.O. Box 37380
Albuquerque, NM 87176-7380
December 1, 2012
In November, I call to upgrade my phone to the new Samsung Galaxy. I was told that I needed a new plan for this phone. We discussed it and I said I would change to go along with the phone. Ordering online the upgrade priced showed that I would pay $150. I explained to the rep that I didn’t have that amount at that time. I asked about installment and she said that I could pay $78.00 and could pick the phone up from the store at the mall that was close to my residence and the rest would be spread out. Again I asked about the cost and she said I would only be paying $150. I went to the store the following day and after waiting in that store line for 2 hours was told that I couldn’t get the phone because the $78 was only the deposit for the Blaze. I said that I never discussed the Blaze and didn’t even know what the Blaze was. I came home and called T-Mobile and spoke with another rep who said that she could help me. Again no one even mention that I would be paying $600 for the phone. I’m still under the impression that I was paying 150 with the difference of $72 as my installment cost. When I received the electronic contract I looked at the bottom line and saw again that $600 number. I called back and told them that I didn’t want the phone and to put everything back to my original plan where my contract expires in January 2013. I was told that my plan would go back to the original since I wasn’t getting the new Samsung phone.
On December 1, 2011, I called to find out what day my contract would end to verify that it had been changed back to the original and was told that it expires in 2014 since I had upgraded my plan. I got very upset because I didn’t agree to a plan upgrade on my old phone. The plan upgrade was to be on the new phone that I thought I would be getting. I spoke with Kevin ID# 0623071 who stated that he was sorry that things were no explained fully. I told him no that It seemed that the reps omitted a lot from their explanations as far as I am concerned this is like a switch and bait.
It seems as if your reps were only writing /putting things in where they would benefit from a commission and omitting what the fine print of the sale. Not noting everything that the customer has requested.
I never authorized it or renewed it or consent of extending my contract. I am so unhappy and want this fixed.
I am requesting that my old contract be restored back to the expiration date of January 4, 2013.
Thank you,
Roslyn C. Avant

T.mobile Rep put two corporate lines to our account, with no similar cards and no devices, we are being charged for them and the lines are not being used. He said to me that it will make are bill lower. And that he could. Make an profit. Also if my sister. The account. Holder would. Agree we called her and she spoke with him, he told her the same thing. He told me and she agreed. After this our bill went very. High for the last few months, making it hard to pay on time, we do not need thease two extra lines, #646-236-9074 #646-243-5107 or01 the Tmoble. Store. Is not an corporate store, it location is west40 Th and 7 thave please we need u to look into this matter ASAP in order to get this off our account its not fare my sister had been an loyal. Customer. For almost 15 years can u please help thank you Debrah. Smith brother. James smith., my mobile # is 914-426-8087 the account, holder account # is-851368686 the last four digits to social. Is. 6140. There. Is an corporate store on 610 9 Th Ave where the sales Rep herd my complaint. And told me that two other T-Mobile customers was treated the same as me from the sales Rep at the west 40 Th and 7 Th Ave Tmobile store please investigation. On this matter the 9thave corporate store sales rep# is 2025817 she has my name and mobile # I gave her the complaint, thank u, contract. Review. For your time I'm waiting. For. Your responce on this matter, loyal customer Debrah., james smith

My name is Janika Padio I have started services with T-Mobile less then a year ago. Since then I have several problems with my phone after several calls and going into an authorized store a warranty exchange had been put in on January 26th 2013 at the time my address was 2902 Deats rd. apte4 Dickinson, Tx 77539. I have never received the replacement phone each time I call customer service I am told that the phone was mailed to me. my problem is that I am being charged for a phone that I never received. I feel that no one at T-Mobile is listening to me and is only concerned about charging me for a phone that I never received my current information is Janika Padio 8601 Emmett F Lowry apt96 Tx City 77591 832 561 6837

I was having trouble with my phone, so in may of 2012 i went into a t-mobil store on 14th and university in des moines iowa, I was not told that my contract was up, and by getting a new phone i would be getting a new 2 year contract, I am on disability and 78 dollars a month is hard for me to pay, I stopped in that same store today to pay my bill, and told the store clerk what had happened to me,they told me to call customer service and my contract would be voided, I have always paid my bill on time so there should not be a problem, I went home called costomer service and they told me to go to this e-mail and write out what happened to me, I know I still have a year left but as I told you the bill is hard for me too pay, If the store clerk would have told me by getting a new phone i would have a new contract, I would of never done it....the lady I spoke to in cutomer service today also told me there should be no problem in having the rest of my contact cancelled...

I have a contract with T-mobile until May 18th 2012. On March 30th I called T-mobile customer service to see what my options would be and was told that my best option would be to go with your prepaid plan as I am a senior citizen that is on a fixed income as well as being disabled. I was told that my prior contract was taken care of with no penalties or fees.

It was a 2 hr. conversation as I wanted to be clear about my choices and responsibilities. I realized after trying to use my email on my phone that it was not working. I then contacted T-mobile the next day and found out that I was not told the truth as my phone is a Blackberry and I would need to pay an additional $10 per month in order to use my email services.

I clearly asked the representative about the email as I have transitioned before and had problems with email. She assured me that there would be no issues. I was also informed that I would need to pay an early-out fee for changing my contract which contradicted what the representative told me.

I immediately asked that I be transitioned back to my old contract to be allowed to complete my contract as I was concerned about completing my obligation and this transition took place. I was told that "your credit will not be affected" but yet T-mobile turned around and reinstated me on to a new contract without my knowledge. My understanding is that there has to be "offer and acceptance" for a contract to be valid and this did not take place.

Because of the aforementioned deceptive practices, I will be completing my business relationship with you as of the end of my original 2 yr. contract date of May 18, 2012. I did not request that I be given a new 2-yr contract. This change was made in error and without my permission. My request was to be returned to my original contract as I could not afford to commit to another 2-year contract. It was very clear to the representative what I was requesting .

She went behind my back and wrote a brand new contract without my knowledge or permission. You did not even have the decency to give me the greatest benefit for my money. You had free phones and a $59.99 plan for unlimited text, unlimited web, and unlimited talk with a 2-year contract pus my email would be operable without any additional fees. I was offered this and I clearly said no because I could not afford it. In my opinion that is worse than stealing and/or literally robbing someone. Its common sense.

Why would I commit to such a thing without taking advantage of the available contractual benefits to a customer that is taking on a brand new contract? This entire venture occurred between Friday the 30th and Sunday the 1st of April, so there are no ussage issues.

Feeling the need to rant a bit about TMobile. I've been with them since day one for cell service. In September of last year, we went into their store to inquire about my daughter's account (she is on my plan). She was hoping to either upgrade her phone or switch to her father's plan. We were told by the store clerk that she was eligible to switch on October 20th. She checked with her dad and it was determined that she could get a better deal by switching. Just to be safe, she waited to switch until October 28th.

A few weeks passed and I got a text message from TMobile indicating my bill was past due and needed to be paid. I went online and discovered my balance was significantly higher than normal. This led to a call to their customer service line. I was told that I was charged a hefty "early termination" fee for Morgan's line. I was outraged. I explained that we went into the store before she switched just to be certain this wouldn't happen.

The person I spoke with transferred me to a supervisor then it was taken ever further up to a manager. The end result, they refused to credit this back to my account and I was stuck paying. I was furious. And, I'm stuck with them until my other 3 lines are up for renewal when, you can bet, I will be switching to someone who wants my business and employs people who are trained in what they are selling and DO NOT misinform their customers. THE END.

Bueno el problema que tengo con ustedes es, que mi contrato de celulares terminaba en septiembre, tengo con ustedes 4 anos , pero , los 2 anos anteriores , yo fui ala tienda a cambiar los telefonos , no hiba renobar contragto y el muchacho , me ofresio celulares grais, pero en la factura siguiente me cobraron 4 celulares, pero nunca hice cambio de contrato , se tomaron atribusiones que yo no autorise, y ahora salen ustedes que hay cambios y que el contrato termina en el 213, siguiendo con el segundo punto , cuando yo firme contrato con ustedes pedi que los celulares no tubieran internet si respetaron tres anos, y se lo agradesco pero un tiempo para tras han actibado el internet a los celulares, y yo hable y me dijieron que habia reglas nuevas., si yo soy cliente tengo derecho por escrito de ustedes, desirme esos cambios, mi factura empezo cada mes pagos distintos y el problema era el internet en los celulares de mis hijas, y ustedes no bloqueaban los celulares me salio una senorita que atiende al cervicio al cliente que era un delito federal bloquear el internet., yo pregunto a ustedes quien paga el telefono el gobierno o yo !? y yo he de sidido terminar con ustedes mi contrato, alguien que te defrauda, ya no tienes confianza para trabajar con ellos tercer punto y ultimo cuando hice el contrato con ustedes por primera vez yo agarre un telefono que en ese tiempo era nuevo en el mercado y pague$280.00 sidekick y no sirvio me lo quisieron cambiar no , solo se hisieron tonto el dinero se fue a la basura, me dijieron que tenia que hacerlo por escrito mi problema a ustedes y espero que pronto se resuelba y n o voy a pagar hasta que ustedes resuelban este problema gracias,

When my contract was up in August 2012, I decided to upgrade my old LG to a Smart phone, and wanted a local phone number and area code as I moved from NYC to Seattle. However, T-Mobile decided to charge me for my my old and new phone, therefore locked em into a 2 year contract for 2 phones. I called and emailed T-Mobile Customer Relations however their replied was practically "Too Bad". My current bill is $696.65.

I left a voice mail for T-Mobile customer service to call me back; once they do, I will cancel both lines and of course, I will have to pay 2 termination fees as well as paying the $696.65. I am done with T-Mobile.

Back in April I was talking to a supervisor on the phone. I was having problems with dropped calls. What the problem ended up being was tower problems. The lady was looking at my plan and suggested that I change to a different plan. I had two lines so I told her that I only wanted to change my primary phone. My secondary phones at the time did not have a contract. I did not want a contract on it because I was planning on doing away with it. ENDED UP SHE PUT IT ON A CONTRACT BY MISTAKE. So I have been going around with your other supervisors trying to get this fixed. I thought in July we had finally resolved it. October 29th at 1:08 am the secondary phone was reactivated NOT BY ME I HAVE NO IDEA WHO DID IT LOOK AT THE TIME IT WAS DONE I WAS ASLEEP!!!! They are telling me it was suspended. Not true. It was supposed to be cancelled. That was the way we discussed it and then someone went and reactivated the secondary number. Who has authority to do that besides myself when I am the PRIMARY person on contract? Nobody has that phone so it is not in use. All I want is my primary number. I have been with T-Mobile since May 2007. Prior to T-Mobile the phone company I was with lasted over 13 years. I did not want to change but I had no choice because they did not have coverage where my job was taking me. Back then T-Mobile had somewhat fair coverage there, not the best. Now it has improved a little but I still have some problems because T-Mobile rents towers nearby. My phone will go searching and bounce off towers which in turn will drop calls or not even connect some calls. I have been looking around at other networks and there are some better ones out there. Generally I prefer to stay with one company because I can get to know someone in a local store to help when things go wrong. The people at the store here close to where I live when I am not at work have been good. The people I get stuck talking to when I have to call customer care are no help. You cannot ever talk to the same person to get things taken care of. So you end up having to start all over trying to resolve a problem. You do not get the feeling that they even care about the fact that I am a paying customer. Please just fix the mistake about the secondary number that I did not want anymore. I do not think that I should be responsible to pay that contract fee because I did not want that line renewed to begin with. The supervisor that put that line on a contract made a mistake. Thank you, Doug

I was told at Wal-mart that the bill will be month to monthI used it for the first month and had the number changed to another provider.My phone was shut off,I paid for the phone and a card for the first month,then on March 8 I had switched over,ever since then I have gotten a b ill saying I owe 76.00 for something I did not use,so can use PLEASE fix this I do not need this on my credit report,for something yall did,I need a pay as you go phone not something I have to pay on a contract.