T-Mobile Complaints Continued... (Page 10)

Acct# 775730695
Jan 2012 I called T-mobile to find my contract end date, they told me August 12 2012 my 2 yr contract was done. August 17th I switched to Cricket mobile. We called T-mobile gave my ss # and cancelled the account.
A month later T-mobile sent a notice that my payment was late. When I called they said my contract end date was August 23rd and they made a mistake and I should contact the contracts dept. Now I'm getting calls everyday to pay the $323.oo bill. I was a very good customer never late and always paid in full. Do they really think I would cancel a contract 1 week before it done just to give them an extra 250 dollars?
They also gave me an email address for the contracts dept., that after 1 month has not answered any of my emails.
I should not be asked to pay for a T-mobile mistake.

in june of 2012 we went to t-mobile to have a number changed from one phone to the next.our agaent omar called the office and told them what we wanted to do.they said that they would not extend our contrct.which had been extended once before by them for an unknown reason.well thsy extended it again after telling their agent that they would not. when i called they said that if i cancelled our contract they would charge me $400.00.i told them that i was done and no longer wanted to business with them.again they said that they would sap my credit with the $40.00 charge.and i could send this imformation to contract review. as the site says people cannot get an answer feom them.i want out. feed up james stephens

my name is mike ramos sr. my tmobile phone # was live. i have been a customer of your co. for almost 5 years. I was recently diagnosed with a cancer in the liver. I should be starting treatment soon. Unfortunately, i want to cancell all my fininacial debts and also cancel all my account. Is there anything that i can do to have it erased i just don't want to leave my family, wife in debt. I would appreciate it if you can work with me on this issue, because due to my hardship, it cannot be paid, or kept. please do respond thank you! my tmobile account # is 658671979 .

acct.@ 224154565 - Continue complaint. Offered and accepted monthly rate including taxes $139.17. Five days later T-Mobile withdraws offer and will bill me at $196.77 plus taxes per month. After 11 years of business with this company, how can they do this? They say they record phone calls, I ask them to pull these recordings from Nov. 27, 2012. They said they cannot do this. What can I do at this point? I cannot pay this amount that they have changed it to. Help!

I have been with T-mobile for 12 years. I moved to NC and found the services to be sub-par to what is advertized.

T-Mobile charged all my 3 lines and it was over $200. I called a customer rep and I was told I had insurance on the 2 of the 3 phones. I did not add insurance nor would of due to the high deductables. I received an apology and was credited.

The complaint I have is as follows;

1) There was much static and fading in and out on calls. We had to travel to an area 50 yards away to connect to phone calls.
2) The phones had an echo. when talking, there was an echo and this distracted the phone call. In fact, the t-mobile rep had to call back after we moved to another location.
3) Numerous phone calls have been dropped and during business calls, it was difficult to get the the same person who we talked to initially.
4) I was told by a T-mobile rep that when we renew a contract for 2 years and purchase a phone with a better price and rebates, the phone actually is paid for through the data plane. So the price in the data plan accounts for the recuperation of the phone. This payment is not aware to the public. If it took 6 months for the T-mobile to re-cup the true price of the phone, the price of the data is not reduced.
5) Many times, the 4G is turned off and I gave to go back to the Wifi system to check the data bullet. I know this because there are only bars showing and no 4G.

Sincerely,

Donna Jean Anderson

I am writing this complaint report, because Im forced to do so by customer service rep by the name of (Steve). I renewed my t-mobe contract with t-mobel about the 1st of the month of October 1, 2012. I renewed with customer service by the name of Falon. She offered me a new contract renewel with t-mobile 4g my touch. With absolutely no change from the plan I currently had. I recived email the 2nd day of having the phone I called and spoke with several customer services rep and they were able to reset the new phone where I would not have to up-grad my services. She also said my da. would not be getting email on her phone with the last 4 digits (4801) well my da. started receiving text message about going over her usage, I thought it was yet another error, so I called yet again for the 3rd or 4th time and I spoke with Alicia, she said she also see in her notes that it was documented that I was suppose to have that plan fixed, but she was not able to do so, so she transferred me to Mr. Steven who was cocky and not helpful. He said that he could not see where that conversation had taken place, the phone we have, we could no way have confirmed that deal to have up-grad phone without the internet changing. I even told Falon at the beginning of the conversation, that If we could not keep the phones, I would have packed the phones up and sent them back, she assured me that, it was ok to keep the phones, that she would set the phones where my daughter would not be able to go over her internet usage. Well Mr. Steven was rude and would not allow me to speak to no one but him that I would have to make contact only thru email or mail, when I ask him for the mailing address, he took entirely to long coming back on the phone telling me that he had to look it up, that I would get immediately reponse from the consumer.

PS: I refuse to be treated this way by your company, look at my service record, I have been with you all too long to accept something I don't have too. Steve told me that you sir would be able to go over my record and the recorded conversation to see exactly what took place on the new contract that was made. He also stated that you would be able to cancel any future deal with t-mobile, so in the mean time, myself, family and co-worker will be more than happy to seek other carriers. As far as Mr. Steve, I hope not to have any further future dealing with him. He should not be a customer service rep. At this time, I refuse to pay this bill until I hear from your company that I heard wrong from Falon. I don't think I did.

I also viewed responses as to how long it would take to get a call back, I'm hopeing to hear from someone very soon, If not I will be looking into new carrier.

Thank you

I took out a contract with T-Mobile through EE on 26th November 2012. I received a PAK Code from O2 which was TEL783359. To enable me to use my O2 Mobile No: 07777621508. I was given a temporary No: 07984 685356. I was informed my old number would take approximately 1-2 days to connect. During the next three days I was unable to receive calls or reply to emails. When i contacted T-Mobile I was informed that they could not support a 07777 prefix.

I immediately spoke to O2 to see if I could return to them as my number was used for business purposes and was in a number of Scottish Government websites and with HMCR besides the known number to over 110 Traders with who I deal with and my business cards carry that number.

I cancelled the T-Mobile contract and asked for a PAK Code to give to O2. T-Mobile said they could not do this as they never accepted the number and it was returned to O2 who deny this and said they could not accept a number with out this code. I again spoke to T-Mobile who said again they could not give me a code as they did not have the number in their system.

This has now been an on going issue and as of today the 12/12/12 I still cannot get the use of my old number. I have spoken to both T-Mobile and O2 for the last two weeks and have just been left in limbo not being able to use a number both companies said would be upand running.

I again spoke to T-Mobile who insisted that it did get into their system but was rejected. O2 has informed me that every indication shows from their system that it is still with T-Mobile and until I get a PAK Code from them, they cannot give me my number back. TMobile refuses to give one. they have delt with this issue extremely badly and is not in keeping with OfCom regulations regarding MNP instructions. I

would like this issue resolved as soon as possible as this is costing my organisation potential business and also will be costly to change stationary and cause a great deal of what would have been unnecessary work contacting all the organisations and people I work with and through.

Here is whats happenning, back in dezember I had my contract upgraded for 2 years and I was told that I was going to get a new phone for free which is the galaxy ll, the rep even told me that I could get another one for 229.00 if I wanted to because of being a loyal customer for 10 years. And now almost 2 months later im been charged for all this extra charges and the rep said that t-mobile only gave me 250.00 as in credit for the phone. So now I think thats unffair, so if you can please review my contract and make sure I dont have to pay what I wasnt told, i'll appreciatte it. Thanks for ur help. Looking foward to hearing from you.

Called to cancel my contract because my family wants to put me on their phone plan with another company and T-Mobile told me I recently got thrown into another contract when in reality none of this was told to me prior to this third year after discontinuing a second phone from this account. I was not told anything about this change at this time or the at the time of the original phone sale to me. I was not given any paperwork to this regard. I am a 73 year old women who cannot afford to pay any contracts I did not sign or agree to.

I am so sick and tired of this crap I do not have a contract I have delt with this matter already and now i want to cancel service and you want to charge me for doing it early but if i dont have a T-Mobile contract it should not cost . I can not tell you all the stuff so I would like some one to call me to clear this matter up. Go back and check all notes talked to a guy there for over one hour and he checked it out, that when i got my phones and paid for them there was no CONTRACT go back i NEVER agreed to any CONTRACT. So get it handled because now you have made me not want to have you at all. I was going to keep one but not now.

Go back and listen to the recording oh thats right she never sent it to one because THER IS NO CONTRACT.

My previous A/c# is 458495493 and the new 875505809. I have been with T-Mobile since 2006. I called to let them know I called to let them know that I am terminating my business with them within 24 hours effective today 02 08 2013 and they said I am on a contract. I do not know what contract they are talking about. I not bought any discouted product from the company neither have I chosen any plan of discounted rate.

I am writing this email because T-Mobile chose to ignore the failed to protections I've set on my account. My account is set up with NO authoirzed users and a password for the account and this was ignored. On the phone number 302 275-9303 had problems with the windows phone, I was told T-mobile couldn't replace it because they weren't making that one anymore and that another phone had to be chosen. At that time, I was informed that the replacement of the WOULD NOT extended my contract because it was a faulty phone. The HTC Amaze was purchased for full market price and T-mobile representative assured that extension wouldn't happen. I only found out that the contract was extended because I had billing question. No one was given authorization to upgrade or extend this contract and I was very concerned about that because how DISSATISFIED I AM with T-mobile and this just helps to drive that point home. I have been a loyal customer for six years or so, even though I was not please with serivce or billing. My contract ended October 12, 2012 for both lines and I would like you to do the responsible thing and release both lines as there is no proof of my authorization to any contract extensionl. Thank you for your immediate attention to this sensitive matter.

I am Writing Because My Contract Was Extended Without My Knowledge, About Two Months Ago I Went To Pay My Bill In One Of Your Stores And One Of The Sales Workers There Told Me He Can Give Me A Better Plan Then What I Had, Which Was The Unlimited Plan, I Told Him I Do Alot o f Tethering He Told Me That Was Fine Cause Tethering & Hotspot Was Included In The Unlimited Plan So I Agreed, So Couple Of Weeks Ago My Tethering Stop Working, Had To Go Back Into The Store To See Why , Talked To Another Sales Person There In The Store He Told Me Tethering or Hotspot Was Not Included In That Plan , He Told Me If I Wanted To Use My Tethering I Would Have To Go Back To The 5GB Plan, So That Plan Was Pointless And He Lied Cause Everything Was Not Included , And On Top Of That He Extended My Contract For Another 2yrs Without Telling Me That Was Part Of The Deal If He Would Have To Me My Contract Was Gone To Be Extended For Another 2yrs I Would Not Have Agreed To That Plan..I Don’t Want To Leave T-Mobile I Been With This Company For About 7yrs. All I Ask Is Please Help Me With This Situation.. I Will Really Appreciate It... My Name Is SHANIKA COOK / Acct #464 521 922 / My Mobile # 313-759-3399

TOWHOM , that this may concern i was treated unfairly. Icall in to t mobile to change my plan on my phone.I don ' t remember who i talk to but i wanted my plan changed because my son and i no longer had the family plan .So as the representve talk to me i told him i did not want a contract . And he told me i did not have to get one. I ask him this three times he told me no so i don t why i have it i was not planning to get another and i would like it removed. MY cell # is 205 ) 566-6400 .AND MY ACCOUNT #is 363203865 THANKS MSS.BARBARA COATES

During the month of March I spoke to a Lisa in your collections department regarding my March bill.
I was concerned that I had been charged £50 outside allowance of which I was very surprised as I do not go over my allowance. This has not been the first time that I have checked my bill and notice that I had been charged for call that I did not make.
In speaking to your customer service advisor (Lisa) in your collections department in Leeds she told me I had made the calls and that I ad to pay it. I asked if I could speak to a manager and was told that I did not need to speak to a manager as she had explained everything and the manger would only be repeating what she had told me. I again asked if I could be put through to a manager Lisa then told me that she will not be putting me through to a manager as she felt that she had dealt with the matter. I said to Lisa again that I would like to speak to a manger as I wanted to complain.
She said under no circumstances is she going to put me through to a manager as my call did not warrant it and she again had already dealt with it. I explained that I am a customer and I was not satisfied with her response to my complaint and I would like to speak to a manager. Lisa point blank refused to put me through to a manager. So I hung up and redialled and asked to speak to a manager after explaining what it was I needed to speak to a manager about. I was then put through to a manager (cannot remember his name). Speaking to this manager caused me a lot of distress that I had him on load speaker as I was appalled with the way I was spoken to. He told me my bill was correct, that I had to pay it otherwise I will be cut off I tried to explain that I cannot afford to pay for something that I did not agree with and that I would like this looked into he told me that he is the manager and he has the last say. I told him that I do not go over my allowance and I refuse to pay for something I do not agree with he went on to say “ do we force you to use your phone we do not force you to use your phone you have gone over your limit and that is that.” I told him that I cannot afford to pay this as I have children to feed and you are taking food out of my children’s mouth. He responded “what has your children got to do with you making these calls outside of your allowance.” I was taken aback and so where the others who where listening to the conversation. I told him that I needed to feed my children and that I budget what I am spending and this is why I know I do not go over my allowance as I am careful. He them told me that I should check my balance and I would not go over, I in turn told him I do not need to check as I know I do not go over , he then replied it is obvious you do as you have gone over and if you where checking you would not have gone over.
I asked him if this is how you speak to your customers his response was “yes”. I told him that I would like to speak to his manager he told me that he did not have one. I then told him that I found him to be very rude and that I would be leaving T-Mobile he told me to go on then he did not care, again I was taken aback with his attitude and the manor in which he spoke to me. Again he was heard by my colleagues. I told him that I had him on load speaker, he did not care was his response.
I told him that I would be putting a complaint about the whole department including him; he told me to go ahead and asked if I wanted the address.
I am so appalled with his attitude and the rest of the team that I will take this further if nothing is done and my account looked into with regards to the charges on my account.
Today again I spoke to another advisor and found them to be very unhelpful like the rest of the them not willing to put me through to a manager as they are to busy and cannot come to the phone. I find this to be very frustrating when you are not able to speak to a manger when requested. I find it appalling that you are not able to speak to anyone of authority other than what you a=call frontline advisors who obviously needs customer service training.
I can be contacted on 07957130073

So after over two years of having t-mobile and never being able to get a straight answer to any questions I am beyond frustrated with your company's ethics. When I call to cancel and am given "LOYALTY" phone pricing to not switch providers and upon calling back am given completely different pricing and am told "that is just how it works" that is beyond unethical and a HORRIBLE thing to do to your customers. When contracts, policies, and pricing changes within a single hour I am sorry but that is BULLSHIT. I will be advising my company to reconsider T-Mobile as their wireless provider not because of your coverage but because of your shoddy customer service. So disappointed.

My name is Esther Alvarado and I have been a t-mobile customer for many years. I have always been very happy with t-mobile and was a customer under no contract for many years. On August 14th, 2012, I decided I wanted to upgrade my phone. I went to the Walmart Store close to my house and picked up the new phone. Being a T-mobile customer, I added this phone under a 2 year contract and not the other 2 lines that I presently had with my plan. On that same day, several hours later, I decided that this was not the phone I wanted and called T-mobile to ask if I could return the phone and go back to my original non- contract plan with T-mobile. I was told that I would have no problem returning the phone and going back to my origianl non-contract plan becuase I was under the buyers remorse period and had nothing to worry about. I proceeded to the Walmart Store and returned the phone. I understand that the Walmart Store failed to complete the proper proceedure in the transactions that day. I recieved a bill from T-mobile charging me $900.00. I was shocked and very worried about this bill. I called T-mobile and was told that I needed to go back to the Walmart Store where I did my transactions. The Walmart store accepted their error and correct all paperwork that was necessary. A T-mobile representative told me to go online to contractreview@t-mobile.com to explain my situation in order to clear the charges made during this misunderstanding;. I understand that maybe there was confusion with transactions being done at the Walmart Store as well as returning and getting another phone on the same day. I just want to get this bill taken care of and not have any problem with T-mobile. I highly appreciate t-mobile's professional and courteous service in which I have been helped many time in the past and trust that I will be helped in this present situation.
Account number: 568738241
Mobile number: (972) 207-2800
House phone: (972) 222-1134
Thank you for your guidance.
Sincerely,
Esther Alvarado

On Januarary 5, 2013 I went to Kaneohe T-moibile because I was having trouble with my phone, it was shuting off by it self with in five minutes now matter what function I used on it drop calls, texting, going on games or even trying to use the internet,which the representitive told me that she would be ordering my a new one.

On Januarary 9 I went into the store to get my phone switch over to the new one I recieved on the 8th. The repersentative (PB) switchecd it over for me and I left deleting the contacts which was double and the phone began to do the same thing. I went back inot the store and was told my the same representive that it must be the batter and they didn't carry the batter for the phone I needed to go look else where.

I left the store frustrated and upset. I then went back about 45 minutes later and talk to a different representative who called customer service for me who tried trouble shouting it over the phone but my phone still didn't work, the customer service said that they would be sending me a new phone, I asked if it doesn't work could I cancelle line and was told I was still on contract.

I was told that in October when I had trouble with t-mobile of switching my daughter line back to my account, they gave me a credit of a months bill but I was not told at that time all my lines would be on a new contract just hers. If I was told I would never have agreed to it, because I had two lines already up on contracts and two more would be up this year.

I feel that they were sneaky on how they went about the contract renewal. I must say that they customer service(611) people were very helpful and polite, they tried to help me over and beyond. I don't know when my cell phone will be working properly again.

Basically I don't call a lot:I use less than 100 minutes out of 300 minutes allowed by my basic plan. So, to cut off more price (in order to save extra money) I had discussion a few option with your representative on late October or early November 2011, the representative told me that if I make a contract for 2 years, I can keep this plan with reduced price (27.6$, a 10 $ off from the current bill) and direct me to make a contract for 2 years (until November2, 2013).

However, when I checked the bill this Saturaday, i.e. yesterday, your company is still charging 37.7$. In that case, the representative deceived me to make a contract by providing false information or fradulent incentive. This is a scam that should not occur in an established company like T-mobile!! I strongly believe that if you look for the date in which I signed the contract you will find the name of the representative and the voice record of the conversation. I believe that if this is an intentional deception, the representative should be fired. Please, resolve this issue.

If the representative didnot say that I can reduce the charge on the bill, I wouldnot make the contract!!!

I got the mobile broad band thinking it was a good internet source it did not meet my needs so i canceled it 3 days too late now its a charge on my cell phone i been with tmobile for over 6 years and i dont want something little like this to have me go to another company the sales lady told me this is more than enough internet for me and it is not

T-mobile holds you hostage for renewal. I have been a loyal customer of T-mobile for over 9 yrs, never had an incident, pay timely and full payments no partials or payments plans.... T-mobile does not have nearly the same coverage as other providers yet when my daughters phone became eligable for renewal, I chose not to do so and wanted just to suspend the line. I was told that she is attached to my line where I upgraded last year thus now making her line only eligable until mine. Never mind her phone no longer works and that her last upgrade was 26 monts ago which means that her line has completed her obligation to the 2-year contract. T-moblie has found a way to not only not provide the adquate coverage that my daughter needs because they don't have enough towers but they also is holding my account hostage because they want to charge me $200.00 for early termination...Really a phone that has a 26 month timeframe is early terminiation, but oh buy the way if you need a phone you can buy one from t-mobile and we will sign you back up for another 2yrs...This is some bull..... now I am truly disappointed with t-mobile... I have put up with their inabilty to provide adquate coverage but now they are putting my child in harms way...I need to be able to speak to her where ever she is with out having to pay 200.00 on a phone that has met the 2 yr committment...Let me go... and belive me I will end my contract when my is due, but I am sure there will be a 200.00 charge for that. too.. they are also given conflicting reports, please be aware if you have separate contracts... you will now be lumped togther and you will not be aware be cause you dont get a written contract.... I am so disappointed this is truly not customer service...I am finished with the contract I should not be penalized with this charge..Really T-mobile you shoulb be better than this

My T-Mobile (that is what they call the portal) extended my contract when I tried to make changes to rate plan. It was never clear on the portal that It would extend the contract.
This was never communicated to me over email/text or phone.
When I contacted customer service, i came to know about this practice. I asked them to change the contract end date to what it was. But they were not at all helpful. They never gave me a solution. Instead, asked me to email contractreview@t-mobile.com with all details. When I did that, There was no response for a long time.

I am still waiting to hear from them regarding my contract.

in february of 2011 i entered into a 2 year contract with tmobile, which will expire in feb 2013. i entered the contract for an HTC G2 phone. you had to change the phone twice because it had the same problems which was that i would send text to one particular telephone number and a different number would receive it. the wrong people would get my messages that were not intended fot them. tmobile told me that they would exchange the G2 for a My Touch phone if i paid a difference of 82.00 $. i accepted the exchange after been assured that this would not change my contract in any way. but they defrauded me or lied to me because they changed the contract. my original contract expires in feb. 2013 and not in december 2013 as am been told now, because now tmobile is saying is due to the phone exchanges. i want tmobile to validate or honor the original contract. Tmobile as all these communication phone companies get away with having freedon at large to do what they want with consumers and that is the fcc fault to give you this type of power and fraudulently rip people off for billions of dollars. i hope that the fcc of federal government one day soon interferes and set limits to all these companies that are taking money from people in a fraudulent way. in february 2013 is when my contract expires not in december. i expect tmobile to honor my contract as understood, feb 2013 not dec 2013. if this dont happen, i will cancel all my lines and will go to another provider. there are plenty of providers now that will be happy to have a customer that spends this kind of money. thank you.

3 months ago I got over minutes charge $90 form 1 of my kid's phone. I called T-mobile ,they give me a discount %50 off ($45) because I'm one of the long time customer but I have to renew 2 years contract and they need to change to new plant to unlimited to prevent over minutes charge, I said OK. 1 month later i got the bill nearly $300 witch $100 over minute charge that surprise me . I called T-mobile again ,They said not thing they can do because already give me discount last time I try to explain about new unlimited call but they don't care , I asked to speaker with the manager the lady switch me back fresh beginning of waiting ( she never let me talk to the manager ) than I drive to T-mobile store get help, they tell me to call form my phone. not thing else I can do with T-mobile. I went out and got 4 temporally sims .Today they send me a bill $1.300 that inclue termination fee .I don't have a job right now and I can't afford it .I liked to take this mater to court and let the judge makes fair decision

I saw on tv that t-mobile were having a special sale on phone, it was when you buy one you get one free. So I went to the store locate at 12537 south dixie highway, to find out about the good offer they were having. After speaking with the representative,he told me i could buy a samsung galazy 3 and get the table for free, the only thing was that i had to pay for both and the i have to filled a mail and rebate and i will get the table free. After the representative help me filled out the mail and rebate and sent it in. I was so happy that I made a great deal but two weeks later i recieved a letter saying that I do not applied for the offer that I made at the store and to call to a number or go back to the store to see any other offer. I went back to the store to find out what had happenned and the same representative told me that she was going to fixed and she was going to call me back.I wait for three days and she never called me, i went to the store a couple times and she was not there and some other representaive told me to come back when she was there. I finally find her and she asked me if someone from tmobile had called me and i told her no.She told me that the manager is going to called me and fixed the problem when his dm come back from vacations that he is outtown.As a today nobody has called me and I still waiting for a solution, that i hope i get my money back or they could refund back the money and i give them back the table.This been a ripoff and a waste of time. i want someone to come with a solution soon, because i want my money back from the offer thy had buy one get one free. I been with tmobile for almost 4 years and this is the first time I had a problem with them. Now I am waiting for a dm to come with a solution, like when i purshused the offers he was their. I need a solution as soon as possible. thank you in advance.

left sprint and moved to t-mobile to get better service, I get bad reception and dropped calls all day. I drive for a living and need my phone. I was told by a t-mobile rep that I would receive coverage on the road that I travel, false information. The only reason I came to t-mobile was for better service, which I do not receive. T-mobile did not honor the coverage they said I would receive. I want to get out of my contract with no penalties. I need to cancel contract, so I can find another service that can help me do my job.

The person I talked to lied to me about my contract in which I renewed last Tuesday. He told me I have 4 lines and the 2 first lines would have 1,000 each minutes and the other two 500 each and unlimited text otherwise free texting. He said they were not going to charge me for a whole month, I discovered this problem because t-mobile send me an text message saying that I was passing the amount of text messages. After that I called back and I told him that the texts were free, because I renewed the contract. They told me no that the texts are not free and they simply lied to me about this. This is the account number 425186592. This contract that i have is 1,000 minutes shared with the 4 lines not how he said. I want to remove this contract and leave my account how it was before with no contract , because the guy Jose lied to me.

Back on June 07/2011, I contacted T-Mobile to buy a HTC Sensation. It was purchased and paid for buy my Son. At the time I made some changes on my my other two lines. The rep. told me that their was No contracted extention with the changes that I made. I went from the fav. five to unlimited and was informed that the internet on two of my three lines would be only ten dollars a line; my bill increased three months later to thirty dollars a line? The one line that I had no internet is mine; don't need it outside my home. My contract was up in January, 2012 and when I checked it; it was extended to June, 2013. T-mobile gave me this web. site to type in a complaint so they can reveiw this. Ps. My wife and I are still on our old phones.

On November 8, 2011 I opened a 2 line phone account with t-mobile. I experienced dropped calls and missed messages and spent several hours on the phone with the company trying to fix the problem. They sent out new phones which did not clear up the problem. Again I called the company back and spent more hours and the phone, finally spoke with a supervisor and he explained that t-mobile does not have good coverage in my area and would cancel my contract with no fee and was sorry to lose me as a customer. He said that I could call back and cancel and that he would put a notation on my account which he did not. Needless to say I was left with the fee.

I pay to much money to have phone service with them and the problem is with the company not the customer.

First of all when i try to turn on my web my phone automatic shuts off so i have not had web for almost two months still paying 50 dollar i call every one i could nothing i have trouble shoot nothing then i payed my wife phone bill aug 17 For the sum 25.00 dollors and today date is the 27 of aug no phone on well its a shame when a company take you money of f of your card then tell you never made a payment and u just gotoff phone wit ur bank to put a claim on the tranaction that familyvista t mobil said i did pay. their payment department says it paid and tbey gave me a confirnation nunber and tbey still willnt honor it . somebody help us pleaze 9162336628 9165129922.

I took a contract in January 2012 for 24 months and T-Mobile said that I can make calls to any UK number within my allowance. 3 months after joining i got a bill for calling Lycamobile and they told me its not part of my contract. however they told me that any other network is part of my contract including Lebara. now they have decided to take out calls to Lebara from my allowance. i am so upset that i hate the Tmobie. i regrettet ever joining T-Mobile.

i have asked that if they decide to take Lebara and Lycamobile from my call allowance, i should be allowed to leave T-Mobile freely without charge, yet the aggressive and arrogant T-Mobile customer service menber called Christopher team number 957. could not put me to the manager to discuss with me rather he sid that he has every right to make decisions for his manager.

i am so furious. who gives you the right to amend my contract the way you like? despite having increased my monthly payment due to inflation.

i am so upset.

Our family has been with your company now for well over seventeen years with three to four lines. Recently on this last renewal we had all signed the contract for the same ending time. When I contacted T-Mobile recently, I was told that my contract was not up until January of 2014. I was informed that, this was due to my upgrade which also did not take place. Infact when I signed up this last time with T-Mobile I purchased a Galaxy XS at full price, and when I ran into a problem with the phone, because I was not carrying insurance at the time I was sent a refurbished phone and was downgraded from a 4g to a 3g. I then had to do a number change, but was assured by a T-Mobile dealer store that this would not affect my contract time in no way. I continued to have issues over the next several weeks and had to be sent another refurbished phone, where this time I lost applications that I had paid for, some totally close to ten dollars which they would not replace and put back on my phone as well. Our other lines are up towards the end of October this year, and I would like to request (and was told to contact you with their admitted system error) that my line be included in that ending period as well due to my contract dispute due to a system error. The number in question is as follows 801-919-4949 formally (801-722-5422) the other numbers on this contract are 801-836-3834 and 801-722-8100.
Thanks for your time
Laurel Kielar

On March 8th I purchased a Mobile web stick which sadly was not compatible with Windows 8, so I used the buyers remorse and sent it back. T-mobile refunded me the 90.00. In the process, I called T-Mobile and ordered a Hot spot which they charged my fathers debit card 105.99. T-Mobile then intercepted UPS and had the hot spot sent back to the store. CSR stated they felt it was a fraudulant transaction but they would refund the 105.99 within 30 days and I needed to go to a T-mobile store with ID. I had to drive an hour and buy another Hot spot at a higher price with a 50.00 deposit. When I arrived at home I discovered that I did not get service. I then took the hot spot back to the store for a refund. They stated they could refund the amount for the device but my deposit would be credited back to my account, which they did. I called CSR on March 19, 2013 about the other refund on the first hot spot I had purchased. CSR stated that it had not been processed yet but they would start working on it. I have called 27 times between march 19, 2013 to currently an hour ago on May 7, 2013..I had talked to CSR on May 6, 2013, They stated they were sorry for the inconvenience and that they would send out a pre-paid debit card for the amount of 105.99. On May 7, 2013 I noticed my account is now past due in the amount of 105.99. I Once again called CSR they stated that they are unsure why that is but when I receive this pre-paid debit card I will need to pay the 105.99, if I fail to pay this 105.99 that is now on my account my services will be shut off, after it is paid CSR will then try to process the refund. Every time I call CSR they state that they will or have taken care of it. (Only to find out later another issue to arise on why I can not get the refund)I have spent countless of hours on the phone with CSR but they seem to be very dishonest in what they are actually doing with this issues. They have stated many lies through this process, one went as far as saying there was no record of this transaction even though we have an order number for this transaction. I asked if we could discontinue services because of the inconvenience and CSR said only if we want to pay the early cancellation fee..So now I feel either I have to pay all this money to end services or completely be dis-regaurded on the current issue I am having with T-mobile. I feel trapped..

I have mobile sevice through T-Moble. When I am work for about 8 to 10 hours, I can't get any service on my phone, but yet they are charging me for Unlimited service. I can't even diall 911 for emergencies. Everytime you call that stupdi troubleshooting department is is like calling out of the country and you speaking a foreign language. My advice is to put some funds into a real Troubleshooting department and not just have people answering the phone and trying to resolve the issue by reading a book.

I have been with this company for 10 years, however it's time to make another change. The crazy part is that All my coworkers that have TMOBILE are the only ones who does NOT get any service. We all intend to cancel at some point, rather sooner than later. I know we work on the Sprint Campus, but what is the excuse as to why all the other providers, Crickett, Boost, etc seem to be able to use their phone. My phone number is 816 785-9822. If the customer service department is any good, then I am sure they will be able to find me in their system. 

I have called t-mobile several times concerning that i get dropped calls and internet not working properly. They have sent me several phones and still have the same problem. My work require that I have a phone and internet, I informed the rep that I had to get another internet service because this one is not just working, they inturn told me to get my money back from the other company because theirs worked. 11/29/2012 I called back to inform t-mobile that still having the same problem after them telling me earlier was in a 4g network and had 3g phone needed to get 4g phone in which i did, I was also told that I was just in a bad area and if i had several phone with the same problem it would not work to do anything else. Now hearing that I think I should be reinburst for my services since i am in bad areanot being able to enjoy my services rather than be told to use wifi service why should i have to do this? I need my phone, internet. I think that I should be reinburst for my services since the problems have occured several months ago or reduce the cost of my services . It is really bad when no one wants to talk to you because of dropped calls and hav eto keep calling back for important information. What do you think. Please inform me of results.

I got a collection call from a company that said I owed Tmobil $33.53 since January of this year. I told them they had the wrong number because I am still a Tmobil customer and my account is current. Besides that's not the amount that I pay. I never received a notification through regular mail, email, text message, voice mail or any other means of communication. It was then that I called Tmobil to let them know that they had given out my information to collectors in error. Customer service tells me I do have an old debt of that amount from a closed account. After thinking about it I realized that what they were talking about was a hotspot that I had purchased in October of 2011 that was supposed to have been added to my regular account and for some reason I still don't understand was not added but rather a separate account was created and I always had trouble with the bills. I finally decided I didn't need the hotspot and I wanted to close the account. I was told that the balance was going to be moved to my regular account along with the penalty for not waiting the contracted number of months (which I just finished paying through my regular account).

When I asked why they had sent me to collections instead of calling or writing to me and would have immediately paid the outstanding amount. I also asked why this amount was not transfered with the penalty to my regular account, the young woman (girl) at the other end told me that Tmobil just doesn't do that. That they had sent me statements many times and that since I was in collections Tmobil could not speak with me any more that I had to go through the collection company. I requested to speak to a manager and she wouldn't let me. When I insisted she said that the manager didn't want to speak with me because I had to call the collection company. I told her that if she didn't let me speak to a manager I would go to another phone company and she said there was nothing she could do.

I just got the second call from the collection company, I paid the $33.52. I'm getting ready to pay off whatever I owe you people and I'm switching to another cell phone carrier as soon as I find a decent deal. In the meantime I will tell everyone and in any way how Tmobil completely blew me away and didn't care about losing a customer. This is the second time I leave Tmobil. The first time it was because I was not getting a signal at work and at the time I had a sick mother at home and a daughter who was a freshman in college away from home and I needed them both to have access to me. After 6 months of working with Tmobil to find out why I had no signal in that building when everyone else was ok, I had to leave because I was told that nothing could be done. I had to pay the penalty then and I guess I'll pay it now also but believe me, Tmobil will NEVER have me as a customer again, no matter what.

If you care to speak with me (and I doubt that) you can reach me at 786-554-4870

I have been a customer of T-mobile for the past 7 years. I recently went into the store to merge someones line with my phone plan. I also wished to switch plans because of the value and the usage needs. I should advise that I have had five lines under tmobile plan for the entire time of my service there. When I went into the store the representitives were very helpful. although after two hours in the store hassling with cutomer service over the phone, they reluctantly told me that they would call me at a later date and time after they reviewed my account to see if the lines could be merged. The reason they gave me at that point was that my recent banktrupcy casued a problem. I dont know why this caused a problem, being as though I have had this service for years prior to the filing and my tmobile account was not part of the banktrupcy. I also advised them that after replacing an expensive phone 4 times under the insurance and or manufactureres defect, I wished to purchase a new phone. Under the value plan that I wished to switch to, the phone would be able to be financed. I was told that certain plans have different ways of upgrading the phones, and this particular plan gave me the advantage of finacing with some money down for the phone. The customer service told me that they would contact me in a few days with a determination as to weather or not I would be able to merge someines line with my own.

A few fays later, they contacted me stating that they were able to merge my lines despite the fact of my recent banktrupcy. I was satisfied and shortly therafter I went into the store to purchase a new phone under the finance agreement that is allowed by my value plan. I was then told that I could not purchase the phone under the finance agreement because of my banktrupcy. I was not told this when I was first advised of the value plan, and the customer service individuals were well aware of my banktrupcy. I then contacted customer service several different times thereafter, in an attmept to sort out the reasons why I was not able to purchase a phone. I was simply told I could not because of the banktrupcy. I then inquired as to switiching back to my original service plan, one that allows the customer to upgrade their current phone for a discounted price, instead of finacing the phone. I was told that I cannot switch back to the original plan, apparently due to the banktrupcy, which I was under when I filed. I was also informed that upon being switched to the new service plan, they automatically renewed my contracts on all the lines, which at the time were out of contract. The customer service rep then advised that since I had a banktrupcy I was technically not eligble for a renewal of contracts on any of those lines and that they should not have been renewed. I am requesting that my contracts be reverted to their original status, which would mark them "out of contract" so that I may cancel them and move to another provider. With the current status that I am under I am using an outdated phone that does not work properly and other lines under my plan also have the same problem, and I am unable to replace the phones or switch plans due to the convivng service of Tmobile, because I was not advised of any of these stipulations before making changes to my account.

Please review my complaint and return an answer in a timely fashion. Thank you for your consideration.

After speaking to a T-Mobile representative on the phone, October 8, 2012, I was informed that my contract on (580) 819-1859 was changed from a month-to-month contract to a limited contract expiring in March 2013. The contract on my primary phone (580) 819-0715 is to expire in November 2012. I was told that due to a $200 credit given in March of 2011 that the contract on the -1859 number was thereby changed from the November expiration to March 2013 expiration. This was done without my permission and it was also done without anyone from T-Mobile explaining it to me at that time or any time since. I renewed my contract in November 2010 because I had been advised that T-Mobile was planning to merge with AT &T. Since this merger did not take place I am not satisfied with the service I get with my phones because (a) I have only "G" service instead of the 3G or 4G that was anticipated (b) cannot receive emails promptly in all areas unless I am within close range of a tower (c) cannot get on the internet in many areas because a signal is not strong enough or not available and there are many "dead spots". The bottom line is that my contract for BOTH phones and phone lines should expire in November 2012, not one in November 2012 and the other in March 2013 because the changes made were done without my permission. Please resolve this matter at the earliest possible time prior to the expiration of the November 2012 timeline.

My name is Colette Francois on 2/20/2013 i call t-mobile to go on your no contract for $ 50 per line when one of your workers convince me to stay on your contract for $79 a month with the same plan that i had . then i ask him him about getting new phones for my husband and son he said that it would be $10 different and then whatever he did he said that if i go to t-mobile or by the phone throw him i would only pay the differents at the store with no addition to my bill.I went to the store on hollywood blvd in fl and then they were charging me $15 per each line which was not part of my deal with your worker.

I did not want a contract with T-mobile but because of the deal i took it . if i am not able i would like to get out of the contract . Whenever you call it tells you that you a being recorded please go through my recorded and give me the deal i was promised or out of contract .I have being with T-mobile 2009 and a good customer . My contract ended in december 2012 and now i am force into a contract when i want something else.

As of september 2011 i have canceled my t mobile contract using contractreview@t-mobile.com. The reasons for this outcome could be summed up in one word, but i think its more appropriate to give some details. Flat out T mobile insulted me several times and ill type how below because i hope others will avoid this company as a provider. I had two lines on my account, one was my cell phone & the other was my internet connection, beware mt4g internet not unlimited. Overall the phone service was ok even with the excessive static in spots however the internet coverage was terribad. As many can verify im a reasonable guy, i wasn't expecting anything from t mobile besides good service for the good payments on my account. Anyway i tried to get options from the customer service rep so i didn't have to cancel, and so here are the highlights...

First it was suggested after reviewing my internet usage, that i pay for a higher plan to add only another week of fast connection (and still have two slow weeks a month) uh, no ty. I still used the email address. Second, i was told that i could buy some kind of home device to slit time with my wireless connection..so for the cost of this home device & extra $20 service fee i would receive the exact same slow service i had before. (lol@urideas) So After i made it clear this doesn't help me, now come the insults. I was told by this agent (robert) the fact that i had a slow connection didnt stop me from using the internet, as in why am i complaining if im still signing in?

Again I say, beware mt4g internet not unlimited! I ask is a joke? uhhh how about because im still required to pay for the service anyway! plus its a big difference between enjoy it & deal with it. Still more insults, i was next told that a connection card isn't meant to be my main source of internet service (no joke) well im not buying both a desktop & laptop, plus pay 2 monthly connection fees! Last before i hung up i was told (appreciate the honesty) that the equipment on tmobile towers are not fully operational. So tmobile i ask if my car wasn't fully operational and i couldn't get to a store to pay my bill, are we even? If you need to use it, then try contractreview@t-mobile.com. Otherwise I suggest you avoid this company people and enjoy life more

Consumers beware!!! Absolutely the worst cell phone company, if not the worst overall company I've ever had to deal with. Coverage is god awful, driving by one tree could mean a dropped call. They are always trying to "upgrade" their service for a "better experience" but literally everytime they do it gets worse. Just trying to pay your bill is a huge hassle all in itself, either they are working on the system or keep you on hold forever only to give you a representative that can't speak English. Everybody do yourself a favor and pay a few extra bucks for a hell of a lot better service. Hell I'd even go for cricket wireless.

I was with Tmobile for many years and had good service with them. I had to move out of state and there were no towers there so I called tmobile to discuss this with them. They agreed because I could not get service in the area to cancel my contract with no fees.I received a bill with a 0 balance at that time. After 1 year I came back to Florida and decided to go again with tmobile and was told I could only open a prepaid account. This I did for a short time but never received the bill which should have been only 100.00 at the most. I found through my credit report that it was showing a balance of 1500.00. There is no possible way I could owe this amount and when I call no one can tell me anything.

My service with t-mobile myfamilyplan was cancelled on december 20 2014 to buy another phone. My last bill was paid on december 30 2014 in the amount of $92.32. Now i have another billing for $92.46 due on february 1 2015. I am asking for that bill to be adjusted to settle my account with you. I am aware i owe for service from december 14 2014 to december 20 2014 but not after that. We have not used t-mobile since december 20 2014, we left wal*mart t-mobile to buy a galaxy note 4 which wal*mart didn't carry at the time we bought the new phone. My husband and i were very satisfied with your service for the 2 years we used t-mobile.

I have been paying $63.00 for a phone that has no activity or usage the phone number is 810-814-1285 I have asked several times to take that phone off that particular account because I do not have that phone. My other phone was disconnected several times then re-activated within several hours. Please turn my phone back on the 810-814-1383 back on or put the $37 dollars back on my credit card please.

On December 1st I placed an order for 5 phones, including a couple iPhone 6's and iPhone 5's. The order was supposed to be delivered on December 3rd but never made it to my address. It said on the tracking that the box of phones were left on my porch. After I called T-Mobile, they told me that the UPS driver could have left it in the bushes, on my patio in my backyard or somewhere by my front door, and told me to look around. After doing so and not finding anything, I asked them why $2500 worth of items being shipped to my home didn't require a signature and they responded by telling me that UPS doesn't require that. After filing a missing phone report, they put another order through for me and guaranteed me the phones would be at my home by December 5th, in time for Christmas. On December 5th, I waited for the delivery of the phones and nothing arrived. I waited the weekend and finally Monday December 8th I called T-Mobile Customer Support and they told me that phones were on back order and would arrive before Christmas. I waited another week and they still kept telling me it would arrive before Christmas. Finally on December 23rd I received a call from the escalation department at T-Mobile and was told that my phones would arrive on January 2nd. At this point I couldn't do anything because Christmas was 2 days away and I had lost all the other promotions that At&t and Verizon were offering. So I waited till January 2nd, and again I got another email saying the phones were on backorder and they had no idea when they would arrive. Todays date is January 17th, 2015 and I still don't have my phones. I have contacted T-Mobile at least 15 times and every time get the same generic response from customer service, "We don't know when your devices will be shipped to us from Apple and we don't know when you'll receive them." Now I should have cancelled my order from T-Mobile a long time ago, but it's the principle of it. They lied to me 3 times and now I am going to wait to see how long it takes them to finally deliver my order and tell everyone I know about this story and why they should avoid a company like T-Mobile.

I have been paying for a line that should have be taking off like 3 month ago or long and i am being bill for it month after month please fix the problem thank you

On 04/05/2014 at about 1700, I went to your Tmobile store at Nostrand and Flatbush Aves junction, Brooklyn, New York. I had a lengthy visit with a representative Al Rodriquez. When I went into the store, my phone had been working properly. After leaving the store my phone store began to get dark and over a period of time I had not been able to make or received calls. M Rodriguez handled my phone away from my presence. the shows an a force impression that had not been there prior to going into the store.
I visited the store with the intent of switching from Sprint to Tmobile and wanted some time to make my decision. Now, I am unable to use my current service and provider and at this point just DO NOT TRUST getting service with Tmobile. This a total violation to my rights as a consumer and will make a report to consumer affairs and BBB, and furthermore to Attorney General Office in my area. I strongly believe that this is an act by Tmobile representative to force consumers in business with Tmobile and expect Mr. Rodriguez to denial this doing.

Because to this damage done to my phone, I had to stall my employment search and business contact due to lost of my contacts and data relative to such. It is painfully ridiculous that consumers have to deal with such dishonest act and suffer loss because of irresponsible business as Tmobile.

I am asking a prompt reply and solution into this matter.

I purchased a phone over craigslist and confirmed twice with tmobile reps if the IMEI was clean. They stated yes and activated my device. Today two months later they put a block on the phone not telling me why.

Now they want me to buy another phone for $709. I refused because I had bought the phone from craigslist for 500 only based on tmobile’s reps approval.

Your Customer service sucks and gladly told me to switch over to verizon and even gave me the account number to ort phone numbers seemlessly. Unacceptable.

Please call me at 510-755-0988 which is also my account number. but my phone doesnt work. I am pissed off.

Hello

My name is Kimberly Dodd I have a been a t-mobile customer for the past ten year and very happy with the service up until the past two months ago I had up to 5 lines on my account the service Jan 2014 whenever you make a call you have to can about 8 or 9 times to get the call to go thru and when people call you it ring and then go silent like a drop call this has gone on for two months making using the phone difficult and i have continue to pay my bill with no problem well i had to paxs one number out today because he uses his phone for business and yesterday had no service at all everytime you call the line you got a busy signal well my question is i need to get out of this contract without an early termination fee because im paying for full service and not getting even half the service i have called serveral times and told a number of different thing as far as why my phones wasnt working but the lastest was the towers in my area wasnt working i have a line that will be out of contract Nov 2014 and one that will be out May 2015 I feel i should not be charged a fee because it is not my fault

I have my prepaid phone number since 2009. My plan is Pay As You Go plan, with around $24 worth of minutes still on it and it’s not expired until April 21, 2014. On Friday March 21, 2014 I still can used my phone. But on Sunday March 23, 2014 I can’t made a call anymore. My cell stated unregistered. My friend told me someone pick up the call when she tried to call my cell, but it’s not me. It freaked me out. How come someone pick up my cell while my cell and the sim card still with me.

After I called the Customer Service, I got an explaination if my number is being used in post paid account by someone that I don’t even know who is it. So in the other word, TMobile stole my existing number n give it to another customer without my authorization. Monday, March 24 I called the customer service from 8.15 am to 1 pm, so for almost 5 hours on the phone and after being bounced from 1 department to another department, I just to got a temporary prepaid number with no balance on it and a promise my old number will be return back to me within 24 hours. I just need to wait for a notification message that will tell if my old number is back. But of course, as we all know, it’s not gonna happen like that easy. So Tuesday, March 25 I called again in the morning for at least another 2.5 hours, being bounced again, to only got another promise that my number will be back to me within 2 hours.

After I waited for 6 hours, I checked, I still got temporary number. I made another call, get another promise said within 24 hours for sure will get the number back. But it really pissed me already. I don’t know why TMobile give me a hard time. Please respond ASAP. It’s not even my fault, it’s a mistake from TMobile. After so many hours that I already wasted to talk to customer service that not helped at all, I just want my old number and my minutes that left that time ($24) being return back to me.

Worst experience ever with T-Mobile. My sister passed away on 11/27/13. We have sent all the documents and requirements to have her number cancelled and a second phone number that is on my sister’s name changed to my mother’s name. Again, today is 3/17/14 and after talking to five different operators no one can find anything. Very frustrating and disrespectful at the same time to repeat over and over again that my sister passed away, and that the documents have been sent in three different ways. In the mean time we been paying for the unused service all this time. My mother’s phone number is attached to that same account reason why we needed to have that number put on her name. This is a request that should be taken more seriously due to the uncomfortable nature of the matter. I am on the phone 1 hour now, getting transferred from one operator to another.

I had started with Tmobile in Fl about two weeks ago. Ever since day 1 we have been having dropped calls, no signal, no internet connections etc. I use my phone every day for work! I was paying for a brand new 4 G I phone 5 and for my husband as well. They kept telling us at the store level it’s because of the porting of the numbers. I called customer service and they let me know there were no 4 G towers in the areas where I live and work. Customer service has been very helpful to us, the store not at all.

We would call to try and find out what day we were on to the store and we would get hung up on, or say we can’t give that information out over the phone. Then when calling 611 as prompted to do by the store, the customer service let us know we were on day 13 and could return the phones at anytime tomorrow. Upon walking into the store they stated we were at day 15 and outside our contract. I had the reluctant sales person call 611 and they got the same answer I did, Day 14, since they gave us wrong information the store manager (who is never working after 5 ) finally after much grievance returned our two Iphone and a Tmobile Hot spot.

This is a no brainer, why pay for 4 G phones and service if no 4 G towers, do you research! They made me pay the day I gave them 2 4 G Iphone 4 cells phones I didn’t get back and also I didn’t get back my hotspot. They kept this and made me pay a 50.00 restocking fee per item which I completely intend to get back! I want consumers out there to do you research. Customer servic Tmobikle was great! Stores were disrespecrtful, hung up the phone on customers and wouldn’t give out any inofrmation to help any of their customers out, Never again! I have never been treated this way in my life its a lower class company who has to do this and fool people to keep sales!