Toyota Complaints Continued... (Page 2)

I had the service of my vehicle last week and asked them that my vehicle doesn't pick up in first gear or second gear while the AC is on. your employee give the statement no other diesel car pick up while the AC is on. But as I confirmed from other people having same model with diesel they said it works properly. This is the misguidance Your employees give to the customer. And the cleaning is also poor they have given my car back with wet mats and due to wetness it makes smell in the car.

I bought a 2009 Tacoma at Elk Grove Toyota in CA. After everything was done I asked about the owner's manual - for safety and maintenance - the 1 carried in the car. I was abused and bullied. Never did get the manual. They sold me a service contract; I was assured I could use my local repair shop since I live a distance away. I later call the 800# to verify this - no, no, no - I had to use a Toyota shop. I go back to Elk Grove Toyota. They kept telling me I realty wanted to use a Toyota repair shop, especially theirs. The called a local repair shop a "Mom & Pop" shop - very abusively. When confronted about their attitude, they all went into a huff and pouted.

I was sold a Detailing treatment that was supposed to a Toyota program and "Only Toyota had a lifetime guarantee on their treatment. I called the 800-331-4331 to get the address of the CA regional office to send a written complaint, as well as the corporate office. Get called back - there is no address for the CA corporate office and no such detailing treatment. If I want anything I have to go back to Elk Grove Toyota. I notice the negative complaints about Elk Grove Toyota in Yelp seem to be from women or people with non-typical American names. The positive comments are from men with typical American names.

I am writing this letter to express concern about an issue I have experienced with my 2011 Toyota 4-Runner, VIN JTEBU5JR0B5057954. I have been a loyal Toyota customer for many years. This is the second 4-runner I have owned and I had every expectation of owning many more in the future.

A few weeks ago, the driver side door handle broke in my hand as I was attempting to exit my vehicle. I am 130 pounds and the only driver. Shocking as it was, I realize things do break so I was not overly excited but a bit disappointed.

This week while my car was at Lustine Toyota in Woodbridge, VA for maintenance (about $1000), I requested also that the serviceman repair the door handle. To both our astonishment, the handle cannot be replaced without replacing the entire door panel! $1300. And of course I was told that the car will never pass state inspection without a handle.

I would like to request that Toyota look into assisting me with this repair as a loyal customer for so long. My immediate position is that the handle was defective but I can’t prove that and the car is not new but it is in great condition. Only $50K miles. I appreciate any help you can provide.

I did a little digging into the history of the company before I complained. Toyota Motor Corporation was founded by Kiichiro Toyoda in 1937, branching out from his father's Toyota Industries to venture into creating automobiles. TMC is now part of Toyota Group, one of the largest conglomerates in the world built around multiple companies that have been started by or maintain relationships with TMC and Toyota Industries.
Toyota has become the world's leader in sales of hybrid electronic vehicles and mass produces millions of parts for Toyota, Lexus, Scion, and other vehicle brands. The company headquarters are located in Toyota, Aichi, Japan. North American customers can mail letters to 19001 South Western Ave. Dept. WC11, Torrance, California 90501.

I paid over 40k for my 2014 Avalon limited hybrid at Cumberland Toyota in Cookeville, TN. I recently took it in to them for the 24 month maintenance and asked the service guys to check for any navigation updates since I had been seeing some errors and missing streets including the one I live on. I was informed that an update was available but that it would cost me 216.00. This is ridiculous. Why is this not part of your service and covered under the 36 month bumper to bumper?

The street I live on is seven years old and shows on every GPS I've looked at but it doesn't on the Avalon. This tells me the map wasn't even up to date when I bought the vehicle. I have been buying new Toyota's for the past 25 years but that may change.

I have owned Toyota's since 1979. I have never had any complaints with this company. What is funny I get a discount with GM my husband worked there for 41 years.... He owned GM products. As of now I don't think I would buy another Toyota product. I have a 2007 Tacoma, love the truck, It is on recall for the frame. I have been waiting since February 2016 for a frame. The dealership I went to is Lancaster Toyota on Manheim Pike. The service person I was dealing with has since left that dealership. I had a 1998 Tacoma, which they bought back I then purchased the 2007.

I really don't feel safe driving around with this truck with a bad frame. I have a friend of mine that they gave him a brand new truck to drive until his frame comes in. This has been over 6 months he is still driving the new truck his is sitting at the dealership. Why wasn't I given this same option. Again, thank you for your time for what it is worth... I understand there are a lot of trucks on recall but seeing I have been supporting your company since the late 70's I just think what you do for one customer should be for all.

I'm really sad to see the difference between what Toyota says about quality and what happens with the services provided by the dealer in Romania that also hosts Toyota Romania. It is about Inchape Motors and Toyota Bucuresti Nord service. I bought my RAV 4 in 2007 from them. In 2013 I think I went to service to change the chock absorbers for the front wheels. They changed the absorbers bout that didn't change the rubber hood protections.

When I asked why, they said I have not asked for. It looks I should be trained in all parts of a car but they do not have any obligation in informing me about some small parts to be considered. When I asked what this implies, they said it is almost the same work work as for changing the absorbers and they will not gonna do it because there is no impact. I found out that a reduction of 20% in the life of absorbers is reduced if it gets dust inside. Who pays for this reduction? The owner and the customer.

In 2015 I went for the yearly revision and after this I went to mandatory two years technical check also to the same service. My car failed the test because of the breaking system. The break disks were damaged and the mechanics didn't proposed me to change them. I started to ask how this happens and the GM of Toyota Romania came down. After discussions he told me "Mr. Popescu, I do not have time to lose with you. If you want we'll meet in the court" ...

In 2016, January, going for holiday. On highway I had to add screen washing liquid. Trying to close the engine hood - impossible. Finally, I succeeded. Meanwhile I changed the service for one in another city. I went for the yearly technical revision and I asked them to check my engine hood. My engine hood was changed in 2008 at Toyota Bucuresti Nord and it was not prepared at the standards at all. From the Toyota Craiova I found out that the internal nervous had to be glued with a special glue, then it had to be painted and so on. The outside paint almost disappeared after 3-4 years maximum, but I thought maybe it is normal for repainted parts. I was wrong.

When I queried Toyota Romania customer services, I was told their colleagues Toyota Bucuresti Nord reported they did the change in quality standards. I asked Toyota Romania if they also considered the testimony of Toyota Craiova who says the opposite... No answer... It is so bad to find out after years that what you learned is not true. When I learned about the quality I learned about Toyota. The car is OK, the services are not. The dealers are bad. The quality chain should be integrated. Maybe I can find a translation to "Toyota ta e si Toyota mea" (Romanian) that means "your Toyota is like my Toyota"...
Maybe Toyota will read this message and will do something. Anything. I hope they are interested in customer feedback.

I purchased a 2016 Prius C in March of 2016 and I have very serious buyers remorse. I traded in my 2011 Toyota Corolla. As a consumer, I am probably to blame, however in my defense, much of what I am going to complain about has pretty much been standard in Toyota cars, but the new Prius C do not have them.

No sound when locking or unlocking the doors on the car. When I questioned the dealer they said, "oh yeah, you just need to go in to the settings and change it". I found out on Saturday, April 7th that Toyota did away with that for only 2016 Prius C's and Yaris. It took the service department 1 1/2 hours to figure out (after they finally contacted Toyota) that it didn't come equipped with that feature, nor could I get that feature.

The seat has not adjustment mechanism. you can only move the seat backwards and forwards. (not up and down) And since I am a short person, that sucks. There is no alarm system on the car. I thought the panic button on the key was for the alarm system. Nope. It did not come equipped with one.

There is a back-up camera but no sensors if you get too close to an object, person, child, etc. I decided on a Prius C because I know several people who have the C and they love it. But all are prior to the 2016 model. The thing that really makes me angry is that the dealership had absolutely no idea that may of these items were not standard. So now, I am stuck with a car that I will have to put several of these items in after-market.

On the 4 of April 2016 my Toyota Etios went in to Toyota Durban South for them to replace a timing tension which was part of a recall campaign. I was then later informed that my vehicle had been smashed in the workshop. It is now 4 weeks and I still have not got my vehicle back although they have given me their vehicle to use. I am just frustrated that I have to keep calling them every week to find out what's happening because they don't contact me.

Was in the Toyota Carson Dealership three times first time to talk with salesman face to face about purchasing a new 2016 Toyota Tundra, we talked on the phone numerous times and he had the truck i wanted. The second time to verify the cost and put down a deposit I planned on paying cash in the next couple days waiting for escrow to close. Diane Whitmire his boss was very rude and said we don't take deposits and kinda was rude to the salesman also, right in front of me and other customers, she couldn't even be courteous enough to greet me when Mike introduced me to her. She has a terrible bed side manner and can't get even stand up to acknowledge customers. Acted like she didn't want me to get the truck from the get go. Told Mike we don't do things like that in front of me.

Talking to him on the phone was the reason I went over there to buy the truck instead of Cerritos, she is the reason I didn't buy it there. She shouldn't be dealing with people at all. I worked for the Fire Dept. for 28yrs. and i will definitely pass my experience of to my fellow fire fighters. Your salesman Mike Black is new but very personable, friendly and works to get you a good deal and sale a vehicle. I will not ever go back there. Mike tried to get me back in even said I can come in on her day off and buy the truck. To late sorry.

I have A 2013 Avolon Limited. I had a recall on pre-collision system. I had it disconnected due to recall letter on December 15,2015. I paid extra for this feature which is not working now. It was important that I had this feature. My Vin number is 4T1BK1EB1DU052749. This is not my first Avolon Limited but it will be my last. Other cars have this feature but they still have theirs working. I feel Toyota is not the company it use to be. They should have a fix by now.I have had my head liner replaced because it fell twice. I was told it was a problem with this car. I had the back of the seats fall due to recall. I have had the control panel on side of front seat replaced twice. I use to love Toyota but not now. Can You tell me when my Pre- collision will be fixed. If not soon I will replace my car but not with a toyota.

I had a small problem in my Toyota hillux. We bring our car in Toyota service center in Dodoma (Tanzania). Their manager said that they will give back our car same day. But same evening he said that that have not fixed all issue so they need some more time and will be given our car by next day 11.00am. But whole day we are waiting and they said that they have internal issue. Very poor service.

I contacted both the dealership and Toyota head office in Ontario, long story short they will not do anything for me. said it was because there was rust on my rotors that no warranty was possible (whoever heard of such BULL). All kinds of scenarios are going around in my head as to what they did or did not do like using cheap or used parts or not even doing any work but charging me anyway. I have been a customer for 10 yrs but not anymore, just bought a brand new car from another dealership and did not even consider Toyota.

In May 2015 we purchased a 2006 Toyota Tacoma for my son. When he took the truck in for some routine service in Feb 2016 he was informed that the frame on the truck has extensive rust corrosion & is cracked. Toyota “customer experience center” is not offering any help with this. In trying to help my son, my research has found this. Toyota had to recall several of these model trucks due to them being manufactured with frames that lack adequate rust corrosion protection. The frames are prone to excessive rust corrosion making them unstable & unsafe to drive. Toyota received numerous complaints about this problem and they issued extended frame warranties (15 yr. / unlimited mileage), but only on vehicle years 1995 – 2000.

In December of 2014 (prior to us purchasing the vehicle) there was a recall for Resistant Compound Application on our vehicle. This recall stated that vehicles registered in cold weather states with high road salt use may exhibit more than normal corrosion to the frame. A corrosion resistant compound was applied to the frame on 12/8/2014. To me, it seems my newer model year has the same problems that exists with the 1995 – 2000 year models , but because our vehicle is a 2006, Toyota is not offering any assistance with this problem.

It seems that because Toyota already knew this problem existed, they found a way to not have to potentially buy back more vehicles, by offering the limited service campaign to apply a corrosion resistant compound to “key areas of the frames” on the newer year (2004 – 2008) vehicles. My son is 20 years old, enlisted in the Army, stationed at Ft. Drum, NY. Our family does not have the financial means to replace a frame on the vehicle he purchased less than a year ago, nor should we need to worry about this when this is a problem that is known by Toyota.

I am a Toyota owner, my husband is a Toyota owner … we thought we were doing good by looking to Toyota for a dependable vehicle for our son, and Toyota doesn’t seem to care about this problem. I’ve attached a photo of my sons frame. Remember, this is what the frame now looks like ONLY 14 MONTHS after Toyota claims to have sprayed it with a corrosion resistant compound.

I went to Toyota Bayridge on February 29 at 8:00 am for 2nd service on my new Toyota Camry hybrid 2016 when I return at 5:00 pm the same day nothing done on my car so I complain to the manager mike who find out that nothing is done to my car then he order to change the oil and do the rotation which is done in half hour. After they gave me my car i found out I have to change the front right tire.

Have been shopping for a 4 Runner. Went to Elizabeth City Toyota 1002 Halstead Blvd Elizabeth City NC 27909. Put 90.00 dollars down on 1/26/16 to hold a vehicle given a receipt # 2009145. Returned on 1/27/16 where deal went South. Told it was too early in the morning to get my cash back on 1/27, they stated I would be mailed a check. No check. Several calls no returned calls. No check still it's 2/23/16. Manager J. Spence, sales person Tully Ryan.

I am a Toyota customer since 2005 in Saudi Arabia. Currently i am using a PRADO and want to get this transferred to one of my friend. To get this done i would have visited the Toyota branches more than 5 - 6 times and wasted my time getting done nothing. The Toyota customer service manager by the name of Ahmed in Riyadh ( Newly opened branch behind OLAYA street ) handling the leasing department was rude and never tried to help me to get this job done. Today morning when i went again he said he is busy and sorry. I never dream Toyota will have such idiotic people in their department with arrogant attitude to serve the customers spending big ticket money for vehicles.

Well this is the story. The problem started just after I bought the vehicle in March 2014. As I thought maybe because it's new. but we have 2 of the same model. But the other doesn't do it. Like how I explain to you I can not keep on wasting my time going to Toyota and they always come out with a different excuse. This week I called TOYOTA to find out if they come up with any news as the last time I was there about 3 weeks a go one of the guys working there told me that they have to contact someone abroad about this problem.

Now the told me that a guy by the name shawn and I haven't heard anything. think I have been Patient enough. If the gearbox needs to be changed which I'm not happy about then they should say. I even ones took it and the change the gear oil and didn't do any difference. Well here is the details of my vehicle. And a report of TOYOTA when thy change the gear oil ( It's a Hilux icon 2014 4WD HL9 Double cab chassis AHTFR29G507039222 Engine no 2KD-A307882 miles 5800.

I purchased the car on 20 August 2016. Car started giving trouble after 1st servicing. they have till date not been able to locate the problem or say technical snag. The car is lying in the workshop since last 8 days but problem still not located. I am calling them to find the status of my car instead of them calling me and keeping me informed. I have mailed to the head customer care relations but still awaiting for his reply. I mailed on 6 Feb and today is 8 Feb. we are all experienced drivers so definitely not imagining the defect as we our with no vehicle right now.

Dear Toyota customer service department. After many years as a loyal repeat buyer of TOYOTA cars, it appears the quality of your Agency here in Egypt has gone down, It is with great regret that we have to inform you that your agency here in Egypt (Toyota Egypt)( EL OBOUR) not on the level of proficiency and efficiency which we expect to be found, I’m writing to you today to explain about a very bad service I had at Toyota Egypt (ELOBOUR), I trust that this is not the way Toyota does business. The treatment of the customer gains zero attention from your side.

On the 28th of august 2015, we entered our car (Model High S) to be repaired at EL OBOUR TOYOTA( copy attached) and we asked for a repair agreement to introduce it to the insurance company, we received it after 2 months on the 20th of October 2015. Due to the negligence of the employees to do their tasks.( although we asked them to finish it for several times . I am certain these employees are not the type of people you want representing your fine company. After long waiting ,On the 20th of October, they informed us that the car needs to an electric piece and it has to be imported from abroad (Japan) and may take 50 days and of course we had to agree.(No second choice).

I would like to inform you that until now we have not received the car because of course the spare part didn’t arrive at the specific time, Which fully impact on our company because this car was used to transfer our company’s employees and of course we had to rent another car for this purpose which cost the company many losses. We had to inform you that we are in the process of changing our company’s policy toward your company( in terms of buying and replacing our company’s cars after what we suffered from a very bad and very poor after sales service and we will of course think seriously to choose another model of cars might be more interestesd in serving the customers. We have suffered a great deal of hardship due to the careless of Toyota Egypt( EL OBOUR).

We are deeply frustrated and submit our complaint to the international company as to take serious action against you. Its worthy to note that this wasn't our first time to being treated like that from your side, and moreover this complaint been repeated to me frequently by other Toyota customers. N.B: our company owned more than 5 cars from Toyota company.

We are hereby notifying you that we reserve our right to claim on you for the shortage ,I’m afraid to inform you that we may be forced to take legal action, so please immediately investigate how this has occurred ,and we are holding the a/m case at your disposal. Many thanks in advance for your understanding and waiting for your urgent reply.

I have taken my 2014 to Superior Toyota in Erie Pa more than 6 times for rust on the rear lift gate. They have photographed it several times. I was told that the rust is due to external damage. There is more than one area that is rusting and a bubble in the paint on one spot that has not yet started to rust. I have also taken it to 2 non-Toyota body shots who both say that it does not look externally damaged and feel the lift gate was not properly cleaned before being painted.

It is rusting from under the paint. I called the 800 Toyota number and was told they stand behind the dealer. I have attached pictures, one is of the furthest progressed spot, tone is an area that is starting, the last is still a bubble that has not started to rust.

This complaint is regarding my Toyota Corolla (car # 9923-ss) 2015 model, MMTBB9JE20R071441, Model code: ZRE181l-DEXNKW, bought in Cairo Egypt, after driving the car to about 12000km started to hear a whistling sound when speed reached above 80km/hr speed, on 14th December, 2015 took it to the Toyota dealership (United company for Marketing & Cars S.A.E) in Obur city, where it was checked and confirmed that the sound is coming from the left front wheel.

At the time the dealership said that this error is covered by the car warranty but they didn't have the required wheel bearing and it would come from Dubai. Since I have called more than 3 times to check if the part came in, no body gives any information. I need to finish this problem specially that it is a safety concern and the longer I keep driving the car in its present condition the worst the fault will become.

I took delivery of a new Corolla ZR hatch auto.. In daylight I cannot see the speedometer. In the family we have bought over the years at least five new Corollas and never had a problem. That is why we kept buying replacements. I am a retired self employed motor mechanic and over the years did much work on Toyota cars and the dash panel layout on this 2015 model is poor. No need for everything to be sunk down deep holes. I have been back to the service department where I bought the car and was politely told there is nothing we can do.

A comment from the top of the tree would be appreciated Driving this car at the moment could be expensive as over speeding of even 5KM can bring a solid fine plus points and again the numerals firstly are too small, squeezing in up to 240 km is just silly and there is no back lighting in daylight. Otherwise the car is just what I expected but you are going too far with all the electronics as I do not think the service departments are up to it at least in Queensland.

We purchased 2014 Corolla July 3, 2015 with the promise that certain things would be taken care of. We have yet to have the verbally and written promised things done to our vehicle. we have been back to have it taken care of no less than 5 times, twice within 30 days. The first time was on the 6th of July. three times they gave us rental vehicles and nothing was done each time. Certain items such as touch up paint, I had to basically take care of myself, with the aid of their detail dept. The dents in which they adamantly said they could take out have not been done.

They have continued to insult my wife and myself as if our time, money and energy is of no account as it takes all of these to go to the dealership on many occasions. The customer service and follow up has been horrible. The person who told us these things presented himself as one of the two managers in charge. His name is Mike Salesperson was Alex McGhee, and Brandon...can't remember last name. I want my vehicle taken care of or to be compensated so I can take of it myself. I am tired of dealing with them. The last time I was there was 2 weeks ago. these are horrific tactics to use on a customer.

I had a problem with a tire on my new Toyota Tundra that I had bought from Harvey Toyota. We were going out of town and I needed to have it fixed as I did not want to travel without a spare. I called service dept. 4 different occasions and was told that someone would call me right back. I did get a call back the next day asking did I want to schedule an appointment. Everything is all roses when they want you to buy an auto but when you do, they no longer care. I do not intend to do any type of business with this company.

I took my 2012 Camry hybrid in for 2 recalls this last Monday to Toyota of Richardson. First off they made me pay for a rental when I had a scheduled appointment and had to have a car forward since they kept it all day. I had oil prints all though out my visors and also the piece at the bottom under my glove box was not reinstalled properly. My passenger seat was also not put back the correct way as the leather flap that is supposed to attach under my seat is just dangling now. I have left messages to Toyota customer service it have not heard back from them as of today. Perhaps I should take my complaint to the corporate offices?

I had bought A Toyota Innova during July 2015. After i took my car,I found that my car front mirror tinted got 2 small bubbles. So during my first service at Jalan Kuala Kangsar, Ipoh Toyota Service Centre on 14 August 2015,I spoke to the Service Advisor Mr Vijaya Guru A/L Panjaimurty about the problem. He took pictures of it and told me that he will make report about it and will contact me later.

But until now I still don't get any reply from him. Recently (17 November 2015) I went the purposely to see him and asked about the problem. The answer he gave to me is he will contact me later. Until now I already call for 3 times,but still no answer from him. I was very disappointed and angry about this. Who else I can complaint with? I also scare that the warranty will get expire. Can you please help me to solve this problem?

On Thursday November 12, 2015 I was coming from a side street (Church Street) onto a Main Street in Chester Vermont I was doing less than 5-8 mph trying to stop at the stop sign and the car surged forward. This drove me into a car coming down the Main Street doing what is called a T-bone of that car. My new Venza surged forward across the road finally stopping on the sidewalk. There were no injuries but both cars were seriously damaged. I could do nothing to control the stopping as it simply surged forward on its own. I now find through research that this is a known factor with Toyota. I am afraid to drive the car at all for fear it will simply take over again and surge out of control.

I purchased a new 2014 Camry XLE at the Ottawa Ontario dealership Tony Graham in October 2013 in my wife's name Diane E. Berlet Vin 4T1BF1FK6EU743053. Approximately 6 months later the Blind Spot Monitor malfunctioned. It operated from time to time, but on average, less than 50% of the time. I reported this to a Toyota dealership where I was having the car serviced Germaine Toyota in Naples Florida when I had it in for a regular service, but due to complications relating to cross country warranties, they were unable to replace the defective parts. Since then I have taken it to 3 more dealerships in Toronto, Kingston, and Ottawa Ontario. Unfortunately when I made these visits, the BSM started to work normally again with the result that no repair was effected. Recently I was in Toronto, at the Toyota dealership where I had previously bought 2 new Camrys and they diagnosed the problem as being either the right hand side mirror or the BSM detector. They did not have the parts in their inventory, and since I was in Toronto for a day only they provided me with a copy of their diagnosis and requested I provide that to the closest dealership to where I live, Kingston Toyota. I took it to Kingston Toyota and discussed the problem with Brian Creighton, Service Manager.

Mr. Creighton was most unhelpful, firstly stating that they could not undertake this work as they had not done the diagnostic and that they would have to reimburse Scarborough Toyota for their work. Needless to say I found that argument unconvincing. He then went on to explain that BSMs are notorious for their sensitivity and there were lots of problems with them. I responded that that might well be the case, but that since the equipment came with the car I purchased I considered it Toyota's responsibly to mend the problem. I took the matter up again With Scarborough Toyota who discussed the matter with Mr. Creighton and told me that Creighton would be contacting me. I waited a few days and not hearing from him, I sent him an email message requesting this work be done on an urgent basis since I was about to depart by car for Florida for the winter and did not wish to navigate the Interstate Highway system without the BSM being reliable ( It now functions perhaps 10 % of the time).

I have since heard nothing from Creighton who obviously considers me a nuisance and chose to ignore my request . I leave for Naples next Tuesday and cannot delay my departure. I would appreciate your looking into this matter and perhaps allowing Germaine Toyota in Naples to undertake this repair under warranty. Please advise if this is possible or what other solution you might be able to make to rectify this problem

The new Toyota Corolla 2015 I have bought has severe technical and mechanical issues. There is a unusual sound from the engine when I start the car. When driving there are many creaking sounds from the door and from other parts of the car. On bumps and on sharp turnings there are sounds from the steering and suspension. Just to save cost, quality has been compromised severely. This is bad!

My car was leaking oil and I took it to Toyoto of Clermont in Clermont Fl. I was told that it would take two men almost all day to repair it and it would cost 877.57. I said it had to be done so I left it there and came home. They called in a little over an hour and said it was ready. There is no way they could have worked on it over an hour. It was a total rip off. I have been thinking of getting in touch with senior services and better business.

I purchased a 2015 Toyota Tundra 4x4 at the end of February, 2015 from Supreme Toyota in Hammond, La., because many of my friends commented on what a good truck it was. I took it in for a service visit and talked to them about a spot on the front passenger side (a plastic piece), where it looked like some paint was peeling off. I was informed by the service manager that he felt it was "bug acid" and they would not be able to make this good with a warranty repair. I mentioned to him that I hand wash this vehicle weekly and that it was not possible
for it to be bug acid.

I was in disbelief by the lack of concern with my paint issue. This vehicle was the largest purchase I had made thus far, other than my homes, and I totally felt like I was being "brushed off" after the sale as more often times than not this happens. I certainly will NOT recommend this dealer to anyone and I hope to have as little dealings with them as possible in the future with my vehicle.

Took my RAV4 to the Toyota Place service in Garden Grove to fix a constant squeaking brakes. Cost me about 1500.00. A couple of weeks later, the problem was back. Took it back. The technician said it was because the brake fuel needed to be replaced. Why didn't they changed the fluid the first time? A mystery to me. The problem still persists.

I went to Modesto Toyota to trade my 2012 Camry xle for a 2016 Toyota Prius. After going through the paper work and figures that I'm under water or my car has a negative value, they value my car $13,500. Then I said to the sales manager in November 2014 that same car valued $18,000 and 6 months later is $13,500. Now I owe $20,000 in loans on the car that in 6 months valued at $13,500!

I was shocked that my car has lost that much value in 6 months. My car is in perfect condition. Only thing that changed was extra mileage, thats all. I was so mad because it did not make sense. Toyota has negative value and because of it I'm stuck with it, so I check with other dealers where I learned that Toyota Modesto dealer must have given me in writing the value of my car at the end of my 3 year lease. I did not know that I should have that important information.

They, Modesto Toyota, charged me $18,000 for 2012 Camry in November 2014. At the end of my lease and now 6 months later, Modesto Toyota says its now valued $13,500. It's how your dealer works robs their customers. I'm a Toyota customer all my life and now this happens. How can we trust your dealers anymore? It's a very sad day for me that I cannot get a Toyota Prius instead end up with leasing a Sonata soon.

On April 6/2015, I took my Toyota Camry 2012 — that I have purchase on 1/22/2015 — to Toyota of Hollywood Fl, for the oil change. When I left the dealership I found out that I have a weird vibration on the steering wheel once I turn on the A/C. I call the service guy JC Reyes, to inform of the situation. He told me to come back on the 4/8/2015. After I was there for 2-3 hours, he said that it was nothing wrong with the car.

I left and I keep having the same issue. I call back, and they said to come over again on 4/21/2015. Once there, they told me that they have to change the Alternator. That was the vibration problem. On Monday, 4/26/2015, I went back to have the Alternator replaced. Today, 4/29/2015 I went back for the issue about the vibration. I spoke with Brian Singletery, the service manager, he said there is nothing wrong with the car.

I request to see another car same year as mine to verified that this is normal. They don't want to show me another car which makes me suspicious. I need to resolve this issue!

4/22/15 failed 2003 Toyota Corolla vehicle inspection due to driver airbags (light on). Informed by the Shirley Inspection site that I should not drive the car because the airbags would probably deploy. 4/23/15 the Toyota dealer in Lunenburg, MA stated it was the spiral cable under the airbag and even though there is an airbag recall this part is not covered. This part is essential to the deployment of the airbag and should be included in the recall.

My wife and I both own a 2007 Toyota 4Runner. We have the same vehicle. I have a sticky lift hate handle on my Toyota, yet my wife's vehicle is fine. I investigate this defect, and noticed that it should have been recalled due to the widespread problems with other owners. When I called to talk to someone about recalling my car, the Toyota operator said that they have never heard of this problem before. Really?? You have never heard of the problem of a sticky lift gate handle that over half of your buyers deal with! That operator, and everyone else at Toyota was lying!! I want a refund or at least my car to be recalled and given another one, one that does not have a sticky lift gate handle!!

I had Valenti Toyota do a brake job on my 2004 Toyota Tundra cost was almost $500.00. Ever since they did the break job - every morning the breaks make a loud disturbing squeeking noise that stops after appling the breaks 4 -5 times. I have brought my truck back to them 5 or 6 times now with no resolution. My brakes did not make any noise for 11 years now since the brake jon it is every day - when it rains it is worse.

I am disgusted with the service at Toyota! I took my car in to be serviced and the car tires manufacturing default is not willing to solve the issue and listen to my complaint. I have been patient in dealing with the idiots that work there, but they have made it nearly impossible to get any mechanical problems with my car taken care of. I have never been dealt with so rudely and would appreciate help in getting tires replaced on my car!

When I went for the 35000 miles service to be performed on my Toyota Hilux, I was told that I have to change the brakes pad. The brakes pad must be purchased at Toyota because the van is still under warranty,which I did. On my 40000 miles service which is the next month a half , the maintenace department is telling me I have to change brakes pads again. I beleived when I purchased parts for the manufacturing company I would have received genuine parts. But after one month and a half my brakes pads need changing I think I was given substitute parts for the price of genuine parts.

I purchased a used car Toyota camry 2014 few days back from a private owner. and before purchasing I get it inspected at Toyota authorised dealer (Coggin Toyota Jacksonville). They did checked the car. Based upon their decision that car has no problem and I went ahead and purchased the car. Now not even a month passed and the car has shown some electric problem and I can see some naked wire in harness. when i went back to them, they are not giving me factory warranty stating that the car has some local parts (some plugs and wire) installed from previous owner. I am not able to understand why they are not able to find this problem at the time when they checked the car initially. They could have told me that this car has some loose coupling and local products which could cause the problem and void the factory warranty.

I raised complaint at Toyota customer service, Dealer customer relationship manager but no one paying heed to my problem. We are not mechanic and we are dependent on Toyota and their authorized service center. My complaint reference number is 1504020266. I want Toyota to intervene in this regard and provide me factory warranty.

My mother in law bought a Toyota professional in December 2014 cash of which it was having too many faults. She filed a complaint and was advised to bring it back and take another one of which there was an extra R10000 that was needed, she paid in the money. After a month or two the salesman called the old lady and said she was robbed of that R10000 she was not supposed to pay in because it was the garage fault at first to give her a damaged car. Even the second car was having a fault and there was service history book, spare key and the front wheel was not having mud guard. We went to the manager and file a complaint and he refused to give back the of which he said it was a pay in for a new car. Please advise what to do. Toyota in Arcadia Pretoria...

I bought a Toyota camery hybrid from Scarborough Toyota Perth(Washington). There was a manager his name is Brad. When I was buying car he said to me he will get me the best interest rate around 5%. But he couldn't do it. Anyway somehow I managed to buy it. But the real problem started when I went to pick up the car. When I first saw the car there was not scratch but when I went to pick it up there were small scratches. And another shocking thing is that the car doesn't have second key. When I asked about another key he said it's not his problem. I should have asked before buying the car. He was arrogant. I want to ask if I am going to spend nearly $30000 on the car wouldn't I want it with 2 keys. It is absolutely ridiculous. How can you employee guy like Brad. I want hear from you asap. Pls I want another key for my car. And I want you to take action against this arrogant guy Brad. Thanks looking forward to hear from you.

On 03-18-15 I have experience an apparently electrical issue with my Toyota Camry 2008, my car is now about 74,000 miles. While running the heat indicator, RPM, velocity, and the air conditioning stop working, the brake light, ABS light, and drive light went off. Then suddenly all is normal again, then back failing. I am a female and I love my car, this is the first time I own a Toyota Camry, but this situation scared me a lot because I drive most of the time during the nights and experiencing all these needles going up and down and the light on and off like crazy is not a comfort experience. I brought my car to my personal mechanic and he did not find anything but the problem still. Do you know the root cause?

When I took my 2006 Toyota Sienna in for new brakes to the Toyota dealership where I had purchased the vehicle new, they informed me that my steering column fluid was leaking and would require $1500 to repair it. I paid $23,000 only 6 years ago this past August, and now I am already having to put out another $1500 for a repair of a vehicle that is supposed to be one of the most reliable vehicles in the world. This is my third Toyota van. I first had a Celica, then two Siennas. I even convinced my husband to replace his Honda with a 4-Runner two years ago. But I will probably never buy another Toyota. I also had a very bad experience with the Service Department at Rosner Toyota in Stafford, Va. at this last servicing. On top of all of that, my brakes they "replaced" are already making a grinding noise only two months after the job. Not happy with Toyota.

I bought a Toyota Camry SE on November 2011. During the first 1000 milage check up, I ask the service personnel why the phone messages and email are not working. I was told that I have to wait for the update on the entune system. Again during the first 5,000 miles and 10,000 miles checked up, this time I complain why the phone messages and email are not working and the answer was that the sales man will call me. I never received any call from the salesman.

Later, I received a USB in the mail for an update. I tried to do the update and still the phone messages and email are not working. I am formally filing a complaint and hope that the phone messages and email in the entune system of my Toyota Camry SE will be useful.

Our Toyota Sienna Driver- side Door makes an AWFUL noise when opened or closed; Our Sienna is only a 2005 with less than 50,000 miles, AND, of course it just went out of Warranty. Our Toyota Body Shop in Escondido Calif. wants $2,400 (with discount) for a new door, because "something cracked inside the door and cannot be welded fixed". Is anyone else out there having this Trouble and why isn't Toyota standing behind their Products... I thought a Toyota was a Great car to Own??? And where on this Web-site is the E-mail Address of the Toyota 'Big Shots'!

At two separate occasions in the last six months my wife and I have experienced poor vehicle repair on our two Toyota vehicles. Not only were Toyota parts utilized in the "attempted repair" procedure, but the problem in both vehicles resurfaced worse than before. My wife took her 2004 Toyota Sienna into the Jim Norton Dealership here in Lawton, OK. The van was leaking power steering fluid onto a drive axle boot, causing the boot to deteorate. The presumption was made that the "repair" would at least hold for six months, but we were sorely disappointed.

The other vehicle was a 1997 Toyota Avalon, which was leaking oil from the overhead cam seals. Additional parts were purchased to replace parts that were logical candidates for replacement when such a repair job is undertaken. Not only is the oil leaking from the seals again, but the "technician" failed to tighten the valve cover properly, bulging the gasket and not all bolts were replaced.

As a result the vehicle is leaking not only from the seals but the cover as well. This is a shoddy excuse for repair! Current engine and vehicle design mandate dealership service, but if that is typical what is the consumer supposed to do? In addition service personnel and the service manager were less than congenial in their customer contact. It was understood that the Avalon was needed to provide transportation for a new job in OKC, however, the vehicle was not repaired in a timely manner and the vehicle had to be towed. When the vehicle was not repaired as indicated, the windows were left down, and the dealership said they were unable to determine the cause failure of windows to raise the (it was a blown fuse).

I went to Durant Toyota in Weatherford Texas to buy a new vehicle, preferably a Toyota Highlander, Tacoma, or Tundra 4WD. I traded my 2006 Nissan Xterra SE and put down $4500.00 to cover negative equity. The would not finance me th Highlander and said the only SUV I could get would be the Rav 4. After being at the dealership for a better part of my day (6+ hours), They told me I could not get into the Highlander and suggested the Rav 4. I was getting tired and wanted to get a vehicle and thought that the Rav 4 would suit my needs for mileage and space. I was never offered to look at the Tacoma 4WD or Tundra 4WD, so I ended up with a vehicle that in essence I did not really want.

After driving it for a month I determined that this was not the vehicle for me due to space constraints, power, and mileage due to a small fuel tank. I have been trying to get out of this Rav 4 Sport and have not been getting anywhere with the dealership in letting me turn this vehicle in and finance a Tundra or Toacoma instead. I absolutely hate this vehicle. I can't tow anything with it since it is only a 4 cylinder engine and there is no 4WD either. I hate the way I have been treated by the Durant Toyota Dealership.

I have been handed over to 4 different salesman and they all end up not getting back to me in a timely manner. I have had my credit run through several times. When I told them that I did not want my credit run through multiple times the salesman (Kevin) told me that with my credit score it would not matter. Well it does matter how many times a credit inquiry hits your credit file. I was insulted by his answer, but I was desparate to get out of this vehicle. Please let someone see this and get me a the 4wd vehicle that I wanted in the first place! Durant Toyota is a horrible dealership!

This has been ongoing for now 9 months. When I purchased a second hand 2003 Ford Courier ute from Surf Toyota dealership, their second hand car area, it was unknown to me that it was really defective, riddled with rust underneath, purchased from another QLD dealership at a wholesale price of $9,500 a month earlier, and resold to me at $15,000. They put 6 months NSW rego on it getting a blue slip done on it the day before. 6 months later I went to renew the rego but it was knocked back by the RTA due to the worst case of rust they had seen for a car that old (8 years only) I went to a well known car dealership in good faith knowing that things like this wouldn't happen. I was wrong.

Surf Toyota will not reimburse me my $15000 that I paid for it. The car was inspected by an expert who deals with this situation, and I was quoted as atleast $15000 to repair due to it needing a completely new chassis. Another expert stated that if I had come to him to repair he would turn me away due to the extensive rust damage. The car is unrepairable. I have now attended 3 Tribunal hearings but with no result. My next step is to contact a Current Affiar and Today Tonight and get as much media attention and exposure as I can.

I have contacted Head Office Toyota before but all they said was that they could not have any say as Surf Toyota is a privately run business. I am sure when the brand name Toyota is blazed across everyones television screens in Australia you may sit up and pay attention. I am in the right, I have documented proof, photos etc, I am losing hundreds of dollars each week from not have a vehicle to run my registered lawn mowing business here in Tweed Heads.

I can email pictures if you like and inspection statements from experts. The pictures of rust are scary. Please reply and have some positive input as this will not go away. My wife's vehicle is a Toyota Prado and it has served us well, Toyota make great vehicles. It is a shame that Surf Toyota in Tweed South is going to bring your name into a really bad light as it is the main car dealership for the Tweed Shire. You need to get in contact with the manager there asap, Adam HALL. He came up with a limp solution and that was for them to repair it for $3000. This is not acceptable as the car is a rightoff and cannot be re-registered due to the RTA inspection etc.