Toyota Complaints Continued... (Page 3)

I bought a new Sienna and had to travel to a funeral in Texas and had to have my 5000 mile in Oklahoma and returned to Texas to do business pertaining to funeral and did my 10000 in Oklahoma, so when I went to my dealer and told him my windshield wiper blades were defective and I have photos showing such the dealer said too bad no warranty. This response is not what I expected after paying over 30K for the vehicle. The car has not been in snow or ice and very few rains.

I am of the opinion that I will need to report it to the ODI which will cause me more trouble and I hope Toyota a hell of a lot more since I have pictures made on two occasions. Toyota has a reputation of not addressing minor concerns, at least that is what my nephew (U. S. Congressman) tells me. He is interested in where this goes with the DOI if I report it.

Dear toyota, I am writing this letter, due to the motor in my 2005 hilux injecter seal failing, cuasing the motor to seaze up. i purchesed the car at oldmac toyota springwood in qld. I had been searing for a new car for about 1yr an finaly found it there with every thing i wanted an was very happy to have purchesed my new veichle, as ive always had toyota an found them "unbrakable" so is was a no brianer to go with toyota again. since i have had the car it has had problems with the water pump, clutch, injecters, but i just got them fixed an gave it benifit of the doubt. the other day i was driving to work on the highway when the egine cut out an i was left on the side of the road. since being to the machanic he's informed me that the motor is sezed an is goin to cost over $7500 to be fixed. an he told me that its actully common for that model of car. i find this extreamly unacceptabele seeing it has just clocked over 120000kms. from going to a car that is "unbrakeable" an spose to last a life time, to lasting 2yrs an 120000kms. I will be looking forward to hearing from you in the near future.

The tire pressure light on my dash is blinking. I visited Toyota and was told that they needed to run a diagnosis on my truck and this would cost $135. I don't want or need this function so I asked to just remove the light or cut the wire. I was told that this could not be done. I consider this to be a form of extortion. An uneeded funtion was put on my truck and it cannot be fixed without spending an unreasonable fee and hours of my time. This is a safety concern as it is distracting. I have called your complaint department and I want to compliment them on their professionalism and courtesy. I want to be on the record such that it is noted in the event that this causes and accident that Toyota is liable.

I have a 2002 rav4 that has the transmission problem. I received a card in the mail last year took my vehicle to the dealer in Corbin Ky. The transmission had been acting up, shifting harsh at times. The dealer said could not find any problem. Just in the last couple weeks started having all kinds of problems, hard shifting. slipping, and almost locking up at times. really dangerous to drive. I took the vehicle back to the toyota dealer in Corbin Ky. said the vehicle had 138000 miles but the time frame for the warranty ran out in July.

Even though I had the vehicle there last year at this time I got no help It is ashame that a couple of months can do that to someone that has no money for repairs so I will have to park the vehicle until I can save up the money for repairs. I have owned 3 toyotas in my life and had gotten good service until now. Unless the God of Heaven changes my mind I will never buy another toyota and if I can change anyone's mind that is considering a toyota I will.

The Toyota Highlander Hybrid window sticker claims 28 mpg combined city/highway. The salesman and my experience says that highway miles should be better. The salesman even went so far as to say I could get upwards of 32 mpg and maybe even 36. My mileage has consistently gone down since I bought the car. I currently get 24mpg regardless. I feel that I have been hoodwinked. I paid a lot of money extra for the hybrid to save fuel costs and have not gotten the benefit. There is poor gas mileage on my Highlander Hybrid, and I paid for something so much more. I feel as if I was lied to, and I needed to vent my problems on the internet for others to read. Thank you for reading my review!

My family has been owners of a 4-Runner, 2 Tundra's, a Tacoma, and 3 Lexus LX's based on the Land Cruiser build. The first LX saved my fathers life in an accident off a cliff. The second LX saved my own flipping into a river. A lesser vehicle and we would not have made it. So....it is with great pain that my loyalty to this company and its affiliates has been destroyed because they won't pay for an $1100 part that has put my life in danger on numerous occasions on the Tacoma.

My issue is I told them the lights would go out under warranty. That there were electical issues. It is documented that is was inspected for. Now two years later they claim the computer chip is damaged. In hindsight, how was that not the obvious solution under warranty? My 4-Runner had a similar issue, where I complained of lack of engine power for years, but they could never find it until the warranty was long gone, meanwhile I drove both faulty cars around in frustration up until I had to pay myself.

As far as I am concerned a completely classless company, and no way to treat a 7 time customer of $30,000-$70,000 vehicles.

I have been a long time customer of toyotas and as a whole I have been happy. However, I purchased a toyota corolla 2007 and have had to replace hubcabs several time because of a poor design on the latch holding the hubcap to the wheel. I noticed this is not only me and when I try to go on line to purchase they are all out of stock. This should be addressed and a recall should be done and replace all hubcaps with a new design. I have already spend over 500 dollars and ready to buy another one. Enough Toyota.Stand up and take responsibility for your product.

I have a 2009 camry and experienced the same problem. The windows stick and make a popping/tearing sound when opened. There is a black crusty substance along the top edge of the window about 3/8 inches from the top. I scraped it off and it came back. I brought the car to the dealer and they said that this problem is common, just scrape it off. There is no fix. I explained that the material is coming from somewhere and could eventually comprimise the seal.

I expect that lubricating the seal with teflon or silicone will resolve the problem but I would like them to make that call. Using a Q-tip to lubricate the seal and not the window makes sense. I would not recommend grease of any nature since it can attack the rubber compounds.

I purchased my 2005 prado from Swan Hill Toyota at 70000km it developed a starting problem . Every time it was serviced i mentioned that it was taking to long to start, at 110000km i was told it had a faulty injector and was out of warranty. I continued to have the car serviced every 10000km but not by toyota, then at about 160000km the starter motor wore out. Kerang toyota supplied me with a new starter motor but it did not fix the starting problem, they performed many tests on the car at it"s 170000km service and felt it was the injecters.

I have now returned the car to have the faulty injecter replaced at about 177000km only to be told they are all faulty and that i now need 6 new injecters at about $1700 . These injecters should have been replaced when the car was still under warranty i am looking for some help from TOYOTA.

I have been working on trading a car since the second week of Oct. The deal is not going well because of my credit. At least that is what I was told, after I was told twice I would drive off in a car that same day. I had been told weeks ago that I would have had a car by now, however as of last Sat, Nov3 I had to ask my sister to bring me to Toyota of Westchester. She told me I should get my title back from them until I could work out a deal. They said the office was closed.

I called yesterday, Nov 7, 2012 to go over the following information that I will share with you. After this weekend, my sister said I could share her car until I could save enough to put a better down payment on a car. Originally Sean and David said they would give me $3,500 for the Toyota Corolla 2005 that is located on Westchester Toyota because they appraised it there. I gave my title because I though I was driving out in the other car after the appraisal was done. When I called yesterday, David from finance said that Sean made the decision about buying the car straight out so that I can save and put more money done at a later day. When I spoke to Sean he told me he had to discuss this with David and would call me back in 20 minutes.

They have not called me. At this point I need to know that they will buy the car, because I need to get back to my sister. If they buy the car, then my sister will continue to let me share her car. I would have to bring her to work each day, but this way I could earn more money to put down and possibly get a different car with the trunk space that I need. I understand that price might go down a little, since I am not buying right away, however I am sure that it can be worked out when I come in to buy a used car from you in the next few months. I need to be contacted today, before my sister starts to take more action. I need to be emailed back to let me know how much will be given to me and if this can be finalized Friday, Nov. 9.

I am writing this complaint to Toyota in place of my Cousin Cindy who owns a ...2003 Toyota Sequoia V8... It is about the DOOR HANLDLES on the Car...I was told by a Service man at Toyota to write in this complaint...So far ALL of her handles EXCEPT ONE ...just Crack off and brake as you open the door from the inside. BUT, Also the Handle on the HATCH BACK broke too...she got that one replaced First...She has had then replaced all but 1 (I think).

They are expensive to replace...ANYWAY. I am writing to see if she can BE REIMBURSED for this... PLEASE LET ME KNOW in any kind of way if she can be REIBURSED FOR THIS...The Tech. at Toyota even went so far as to say that he has known of OTHER cars just like hers that this happened too. I will be waiting to hear from you.

I can't believe Toyota would not stand behind a product like this, it really worries me that they would know about a broken hatch problem, but choose not to fix their models like this. If you know any HELP please let me know asap, so I can fix the defects soon.

Last week took my 2006 Tacoma in for inspection and service, they found a 3" HOLE IN THE FRAME, Passenger side, cost me 127.00 to have it welded to pass inspection. What is being done about the 2006 frames. I had a 1998 Tacoma that was recalled for frame rust, what is to be done or am I victimized by this. I have so far owned 5 Toyota vehicles, will this be the last. ? The dealership has been wondrful (Allegheny Toyota, Franklin, Pennsylvania) but I am questioning the quality for the price ?

I have complained about this to two dealerships. I went back to toyota dunning in Ann Arbor and again complained. I think it was the manager who with whom I was speaking ande he explained that it was a pump that cycles after the engine is turned off. I have again taken to stopping owners of the prius model if in fact they have a noise. Yes, but they all tell me it is a soft whirring noise. That is not what I have. It sounds like a rusty gear or rusty metal against metal and it can be quite loud. It is always after the engine is turned off and occas when I start it up or just before. Not sure on that one. The problem with the other sound is that it varies in intensity and I cant figure out the reason, so they dont hear it at the dealership. Someone would have to drive the car for a bit over a period of a few days to hear it. Seems to me a small thing to take it out and replace it. A response would be appreciated. This has been happening since I purchased the car this year.

The rear hatch struct blew and does not hold up the door. This happened while in operation and almost hurt a family member. We see that prior models have a recall; however, the 2011 is not covered. This needs to be recalled on the current model as well. It is a safety liability to your customer families. I am glad that our children were not under the hatch when the structs stopped working.

Last time ( 4th time ) I went to toyota service centre, kolkata on 10th february, 2013. As per their statement brake drum spring changed. However no improvement occured. self as well as your service people wasted our valuable time. Since the defect couldnot be rectified, I donot know where I stand. I am also reluctant to to visit your your service centre for the same problem. Please advice.

I bought a Toyota Camry in 2007. After driven 60000km, my engine oil light starts flash after change engine oil and just drive 5000Km during I use brake. I went to Toyota to ask a test, it is said the normal engine oil consumption is 0.4 to 0.5L/1000Km. If so, Toyota recommends 6000Km for each engine oil change. If so, after driving 6000Km, the engine oil consumption is 3Litre. But each time, the dealer just put 4 Litre oil in. That means there is just 1 Litre in engine after driving 6000Km. Does anybody have standard engine oil consumption? As I searched, even in some undeveloped countries, it is just 0.3Litre/1000Km.

That means Toyota is over too much than this standard. Does Toyota is a trusted car maker in Canada? If is, why could it not get an undeveloped country’s standard. Or is Canada’s standard is lower than an undeveloped country? I do not believe it.

We have owned 2 toyotas in past and after many years we decided to go with Toyota again. We own 2011 Toyota camry. Recently I went over a pothole and it da abet tire, rim and wheel. I didn't think the bump was that big. And on a car which is only 3-4 months old repair cost over$900. Nothing was covered inspitevof purchasing extended warranty. I am close to 60 hrs. Pld and in all my life of different cars, this was the most expensive we felt. I have no complains yet for the car but about how expensive your repairs and maintainance is.

Will I recommend Toyota to any one, maybe to only rich people. Not average as maintaining Toyota is most expensive. May be someone will read this or delete this, or reply. Anyway I feel it should be told.

I have contacted the dealer and had the car checked on four different occasions. I realize that this is just an estimate on the mileage sticker. But as I told you on my original message. I was getting 47/48 up to 52 mp as late as last Oct. now I get 37.5 latest reading, town driving, only one person in the vehicle, no extra weight What I am saying to you is that this not an acceptable difference in gas mileage. Oh by the way, when I came to AZ from In inOct, the car was fully loaded and I averaged 51mpg.

What I am asking for is some insight as to who can fix this problem, or what can be done. as I stated, I am ready to put a placard in the window telling people that Toyota makes false claims about gas mileage. Sent from my iPad G On May 6, 2013, at 3:05 PM, "Ask Toyota" wrote: Recently you contacted Toyota. Below is a summary of your contact message and our response. Thank you for allowing us to be of service to you. Subject Mileage Discussion Thread Response Via Email (Thomas Morita) 05/06/2013 03:05 PM Dear Violet Sella, Thank you for contacting us. We apologize for the concerns you are experiencing Each new vehicle sold in the U.S. has EPA fuel mileage estimates printed on the Monroney label (window sticker) for comparison purposes only.

Please bear in mind that fuel economy estimates listed on the vehicle sticker are derived from the testing methodology dictated by the Environmental Protection Agency (EPA). EPA estimates are a useful tool for comparing different vehicles but may not accurately predict the average fuel economy you will get, which will vary greatly from one owner to another. Fuel economy is influenced by many factors including, but not limited to, the speed the vehicle is driven, any excess weight in/on the vehicle, excessive idling , etc.

For more information please click here. If you feel that there is a mechanical concern with your vehicle, we would encourage you to contact the Service Department at your local Toyota dealer where your vehicle can receive expert service from Toyota technicians. Thank you again for bringing your concerns to our attention.

We have documented our email corresondence under case reference number 1305062202. Sincerely, Thomas Morita Toyota Customer Experience Customer By Web Form (Violet Sella) 05/06/2013 09:01 AM I have been experiencing poor gas mail eagle since Oct. at that time had my Prius serviced and new tires,put on it. Since that time I,have had it back toToyota at least,4'times. Changed tires again. As we,thought that might be the problem. But to no avail. At the moment I am getting 36 .5 mpg. In oct, I was getting 47 to 52mpg. Now they say that around 40mpg is good. Iuse to sing the praises of Prius to all, but no more, in fact I am ready to put a sign in my window that states do not believe the mileage claims. Could you please look into this.

I have A 2001 Toyota Rav4 with a 1az-fe engine. I have replaced the fuel injectors nozzles (4). I have replaced the Gearbox (Transmission). No matter what the mechanic does the problem will not go away. The Problem? Erractic shifting, hesitation,engages in reverse with a thump. Symptoms are intermittent, sometimes okay and the next day symptoms are back. I have researched the matter and discovered the the problem is with the Engine control module and that Toyota is aware of the situation. The problem is that I live in East Africa, Tanzania. I am a U.S. citizen serving as a volunteer worker, Missionary. The problem here is that the consumer has very little rights. Also it is not possible here to replace the ECM. I would like to know what can Toyota do to help me?

Stanton

I bought a Toyota Highlander Hybrid Limited 3 weeks ago. I paid the extra for the hybrid as I drive 25,000 miles/yr. I have driven 1,300 miles in the last 3 weeks & my Highlander Hybrid is averaging 22 miles/gal. This is a far cry from the 28city/28hwy advertised on the window sticker at the dealer and on the poster at the dealer and on Toyota's website. In fact it is getting over 20% worse mileage than it is supposed to. I have scoured the Internet in an attempt to find out why and have very little luck. The dealer reps keep telling me to wait and see, but at this point in quite frustrated with a bogus mpg claim by Toyota. The dealer GM said "We'll it depends on where you're doing most of your driving." My response to that nonsense was "well, it seems to me that 28city/28hwy should average out to 28? Right? Seeing as in not driving on the beach or in the ocean itself, city and highway pretty much cover where I'm driving". Anyway, no one at Toyota or at the dealership has been able to help out at all. Is this legal? Can an auto maker make totally bogus claims and get away with it? Thanks for reading and beware of the Toyota Highlander Hybrid mpg false claims.

I own a 2004 toyota sienna van, I recently went to get an inspection sticker and failed because of the o2 sensors. My mechanic indicated that 1 of them was bad. The cost of the repair at that time was approx. $380.00 for 1 o2 sensor. I then waited a couple of weeks to have repair done for financial reasons, took it back and my mechanic said that the other 3 o2 sensors failed this time in addition to the original one failing. If that wasn't bad enough he said that this most likely will affect the catalitic converter as well. At this point for just the repair of the sensors I was looking at around $1500 dollars, just to pass a mass inspection. Something is not right, toyota's are suppose to last at least up to 200,000 miles. I can understand routine work, however, to pass inspection for a 2004 vehicle this is unexceptable. I would appreciate any feed back or help anyone has for this problem. I'm sure my vehicle is not the only one that is having this problem!

I have a 2010 Corolla. I brought my car to Truro Toyota for service, they were suppose to check my windshield washer fluid bottle. I got home and the bottle was empty so I poured some in and it leaked out. Phoned them and the service dept said to bring it in for them to look at. I live 1 and 1/2 hrs. drive from the dealership, only for them to tell me it's not under warranty because there is a crack on the top of the bottle and its not a manufactures defect. I refuse to buy one, I spent alot of money on extra warranty which I regret now. Needless to say I was not a happy camper, 3 hrs. driving for nothing.

Hi, I go to Sun Toyota(in Edmonton-10130 82 ave). I bought a camery Car. When they ask me to pay the deposit, I ask them how long can I get the new car. they told me on Wensday or Thursday this week. They talk with me and provide a all life free oil change for me. but I donot want to take. because the can still wait next week. I call the general Sales Manger. He said he loan a car for me to drive. I do not want to choose his deal. why he force me to choose this deal. he donot want I cancel my order. what's this dealler? this is horrible dealler. I donot want this car anymore. If I choose this car, maybe in future my car has some problem, they will not have good service. Could you give them call and ask them to pay back my deposit. I think this is not good for your good service.

I purchased a brand new Toyota RAV from an Oak Lawn Toyota dealership in 2006. Although it's been maintained by the dealership, it has consistently incurred major and suspicious problems. I believe it was either assembled incorrectly, or possibly Toyota is cutting corners in materials and putting out problematic substandard vehicles, or Oak Lawn Toyota is lying about the problems and the costs. In the last couple of years, I was told this vehicle needed $1400 worth of pollution control equipment including an $800 canister.

I was also told that it needed a $300 windshield wiper motor because when you shut the wipers down, they will not fold completely. And today, I was told that it needs a $2500 repair to fix a dial on the dashboard that freezes and will not turn properly to allow the airflow to come from the defroster, the windshield, the floor etc. However, as you drive, the air flow changes and the dial will free up. They "fixed" it twice for $100/pop but the problem has persisted.

Now it needs a $2500 repair??? These are not normal problems for a vehicle. I've done regular oil changes, mileage maintenance, brakes, etc. The vehicle has also had numerous recalls that have been repaired since I purchased it. There is something wrong with this vehicle, something wrong with the dealership and/or something wrong with Toyota Corporation. How could a 2006 need close to $4500 in repairs? And none of them from the engine??? The vehicle has never been in an accident and like I said, has been maintained by the dealership. I want this latest "problem" researched. This sounds like it should be a recall issue. Even the dealership cannot explain it and said it's rare.

I have a 2007 Toyota camry le v6 and the transmission is slipping, this car is only five years old I know it should not be having this type of issue, after ready numerous of complaints on the internet, apparently many consumers are having this same problem, I think Toyota should step up and resolve these issues, this is my first and last Toyota, I bought this car because of Toyota's reputation, but it is now clearly tarnished!

hi we were on holiday in perth and took our car to Rockingham toyota where we were told they had to order a part and we waited over a week for it. The service guys finally put the part in and we left for home (Balranald nsw, a 4 day trip) across the nualabour. We made it 200kms out of Perth when the car started to have the same power cut out problem. Nothing was fixed, when we rang rockingham toyota they told us that we were to far away and they couldnt be bothered to help. By this stage my husband was irrate as we were almost collected on the free way twice by trucks due to the engine cutting out and it then took 4 days to just cross the nullabour

Why would a 4runner bought brand new start to crack in the dash precisely after 5 years and after the warranty is up. i purchased my 4runner brand new and it was always kept in my garage at home under cover or at my job in a parking building. In both cases the vehicle was never in direct sunlight for prolonged periods. The only place where it would get a lot of sun is when I would go shopping and even there, we always park in the multilevel parking, where it would not be in the sunlight. I also asked at Toyota if this would be covered under the warranty and was told that it would not because the warranty had pasaed. It seems to me that the materials used by Toyota for this year in particular was of inferior quality.

In comparision I also own a 1999 4runner which is basically always in the sun since I alwas have it in the front of my house under the sun and never put it inside the garage. The dash on this car is in excellent condition.

I am thinking of buying a new car and because of this bad experience I am not going to buy another Toyota. I would not recommend Toyota to anyone because of this and the fact that they will not cove this under the warranty.

I was getting 47 to 52 miles per gallon on my Prius, I sang its praises to everyone and recommended it to all. However in October of this year, I needed new tires, at around 40,000 miles. I was told by my dealership, Anderson Toyota of Lake Havasu, AZ, to be sure and get the proper tires as the wrong tires could cause a 5 to 8 mile loss in gas mileage. Consequently, I purchased the tires my dealership recommended. At first my mileage dropped to about 32 to 34 mpg. I took the car in and they lowered the pressure in the new tires, now I get up to 41mpg. I find this totally unsatisfactory. What can be done? I would appreciate your input.

dear sir/madam,i wish to lodge a complaint with you about the corrosion of the rims on my 2006 toyota prado.i made a complaint last year through bartrac the toyota dealers in tully,north queensland.they took photos and sent them in to toyota but they said it was dissalowed.all five rims have corrosion and the spare has only been used once.they said that there was a problem with the metal used and thats why the wheels were corroding and that other prados also had the same problem.so it appears that i would be wasting more money if i were to have the rims sandblasted and repainted.i would find it extremly hard if i have to buy a set of new rims and in the present condition the rims will surely devalue my car substantialy.i hope there is a satisfactory solution to this problem .yours sincerly,tony rossi.

I took my new 2012 corolla for the 15k service, since then the brake light and maintenance light have been on and if they serviced it correctly neither should be on!! I also expressed my concerns on it shifting oddly and the mechanic and director told me if the engine wasn't warm it would do that... After 8 months of driving this vehicle, why would it randomly start now?! I tried explaining my concerns to Jamie the director at Toyota in greenwood and she have me the same run around as the mechanic and told me she didn't want ppl like "me" for customers!! This is completely uncalled for since the mistake was made on their behalf, and what kind of customer am I ?! I paid cash for this vehicle, I'm very loyal as I've NEVER had it serviced anywhere else. I'm beyond upset with company and I want some answers and actions on how Toyota is going to fix this.

Bought a Toyota Tacoma with leveling kit and chrome rims. Since the day I have had it the tires rub causing the steering to jerk the wheel out of your hands. I have had it with these people.. They say its not their issue because its after market stuff causing the issue. Brand new truck the second time I had it in there for this issue, they cut my fender wheels. Which still hasn't been replaced. The tires are actually rubbing my frame...the after market guy says he did this he did that and it still rubs. Went to the dealer on 12/3/12 for the 12th time. Was told everyone was in a meeting and someone would call me back. It's 12/6/12 and nobody has called. I even spoke to Sparky Gullo and he also said someone would get back to me. Contacting the news media today and waiting on my lawyers phone call back. I have had it! After market or not Gullo Toyota sold me the truck as is it...you sold it so you fix it!!

To whom it may concern, I recently used my car for work- a recent model Toyota Camry Altise- and was involved in a rear end car accident where I was forced into the car in front of me. The car has been deemed a total right off and the entire front end was damaged beyond feasible repair. Not only this but at the point of impact none of the air bags deployed causing me to suffer severe whiplash, for which I am now suffering continuous back and neck pain and have to have intense therapies to lessen the pain.

During the accident as the steering wheel air bag did not deploy I was thrown forward head first into the steering wheel at which time I was knocked unconscious. I have now been left with a scar on my eyebrow due to the impact of my head on the steering wheel. I was seen by the emergency department at Swan Districts hospital Midland WA and have both medical reports and photographic images of the severe safety concern these faulty airbags pose. I was wearing a seat belt at the time and was estimated to have been doing as little as 25 kms/p/hr, had I not had my seatbelt on it could have been a lot worse. My entire group of both family and friends are shocked and appalled by this fault in a car produced by a company with such a high reputation in safety standards.

I therefore seek a response to this complaint and seek some sort of resolution as I feel that I have paid for a car which I thought would be a family car in the near future, now everyone with a Toyota in my family is very concerned and people I know that were going to buy Toyotas have now changed their minds. I am now without a car and the insurance is much less than the car was purchased for only months ago. This could pose a threat to business if the company does not address this issue and customer feedback/complaint in a timely and thorough manner. I look forward to your response as the inconvenience of this fault has affected both my work and home life/abilities.

We purchased a 2010 Camry XLE with navigation. The GPS system is extremly poor as compared to our Garmin GPS. We thought when we purchased the car we were going to get an exceptional GPS system, however, it does not recognize many roads that have been in place for 10 years or more. Why is this such a poor GPS system? How come the Garmin is so much more accurate, easier to use and it comes with lifetime map updates versus paying over $120 for a yearly update to Toyota? Please tell us why we should continue to purchase the GPS disc updates? We would appreciate you sending us the most current GPS disc at no cost. Our name and address is on the corporate complaint to Toyota.

I purchased a sequoia chassis no. 5tdzy64a69so22231. From Toyota dealer in Barain. Unfortunately I found the top (ceiling ) is shaking. When the car is driving and the windows are opened,the ceiling starts to shake and make a noisy sound. In fact this defect occurs in the very begging of purchasing this car. It is inspected by the dealer but refused to repair it .saying there is a kink on the top of the front door. I urged you please to instruct the dealer to repair it as it is still under warranty.

Complaint–I deserve better service! I am a long time customer with Toyota of Nashua NH. I went in, without an appointment, for an oil change today. Steve, the service rep, pulled up my account and confirmed my vehicle, so he had my data. I neglected to tell him I use synthetic oil, but I knew it was on my account. When I left their service dept, I called to confirm that synthetic oil had been used. I had to call several times and finally was told by Steve that I now have regular oil in my car as I hadn’t specified synthetic. When I asked what my oil change had been two months previously at that dealership, he replied synthetic. He couldn’t have asked what I wanted today?? He also said that I shouldn’t be using synthetic oil after 100000 miles. Is this a new policy of your dealership? As a long-time customer, I would have thought I would be asked about my service options should I forget to specify. I called Mr Price, who I believe is the Service Manager, but he did not return my call. I would appreciate someone contacting me about this.

2 times it has failed to shift into eco drive. so far it has corrected itself. Toyota of Dothan told me that they could diagnose the problem unless it was acting up at the time. the problem with this is I never know is going to act up or straighten out. there has to be a part, computer or something that could be replaced. my only complaint, otherwise I love my car.

I went to toyta greenbriar in cheaspeake va they told me my o2 sensor was bad I went to indian river auto and transimisson repair they put a toyta sensor in my car the check engine light is still on indian river auto repaif told me the computer in the car is going bad there phone num is7575024730 ask for dave the car has a 80000 mile warranty on thecomputer I have 77000 miles on my car now I would appreciate if u would take care of this matter my phone number is 757 5537395 thank u

I purchased a 2004 Toyota and was talked into a warranty plan that if you didn’t use in three years you got the money back $1895.00. When I reached this time frame and sent in the paper work the letter came back with address unknown . When I talked to Reno Toyota they said the company went out of business 3 years ago and that was it.

I cannot believe you can promote a policy and then not stand behind something like this. We are out this money with no apology not even a notification of this three years later. We saved to pay cash for this pick up and end up being embezzled by Toyota for this money. If this is what you do you should at least warn the customer there is this chance. I am enraged and will bad mouth Toyota to anyone who wants to know.

I bought a 2014 Toyota Camry in October 2013. I was extremely excited and happy about the car. During the test drive the car salesman was telling me all the electronic perks of the car 1. Touch screen 2.bluetooth 3. Voice activation 4.backup vision through screen 5.apps from my phone would show up on my screen (pandora, Iheart and maps) 6. Low air pressure alert and come to find out I have NONE of this on my car but the bluetooth and touch screen. I told this to the company a few days after and all they did was out free tint on my car. I think it’s very very unprofessional to tell these lies to a customer because to be honest those where THE ONLY reasons why I bought the car.

I wanted the rav4 but at that time those payments wouldn’t work for me because I had negative equity in the car I traded in. Now I can afford those payments for a rav4 and can’t even get it because now there is $9k I negative equity of my car because if the negative equity we rolled in from my last car and because I have only had my car for 5 MONTHS ! I should not hAve to come up with a down payment and I should not have to suffer with being unhappy with a car that I’m paying $374 a month for ! The car I traded in was a 2010 ford fusion and I just should have kept that car because it had more features, this 2014 doesn’t even have keyless entry for gods sake. I have never been so unhappy in my life.

The finance lady I worked with was wonderful and very great and I thought the sales person was as well but clearly not. He moved to another dealership the week after so that’s probably why he sold me false features just for his sales purpose. I’ve had a 99 Camry before and there is not to much difference in it from this 2014 ! I just don’t like being told one thing and it’s false, toyota said there was nothing they could do because all the negative equity and my credit is new and very low so I keep everything with my credit union because their rate is always 3.75% and they go by my history with them not my credit but they only finance 110% of the value of the car. Toyota should eat whatever amount it is to get to that 110% or lower but it’s basically my word against the car salesman.

It’s very unprofessional and as much as the rav4 XLE is the only car I am totally in love with I would rather drive hours away to another dealership than go to this one but I can’t even do that because no toyota can help me. I contacted over 6 toyotas near me. It’s just sad that I have to go through this because of the lies I was told. If I knew what I know now I would have NEVER EVER gotten this car and I would have just made it work with the rav4 at that time.

This is not my first camry and most of my family members have toyotas. Loyal customers. It’s just sad. The cox toyota people were very nice and friendly but if I was never told a lie we wouldn’t be in this area we are now. If I was the owner of toyota I would have ate the price In whatever ways I could for a innocent customer like me who thought she was getting a great deal and wasn’t because she was a young African American female taken advantage of. I rather my email not reach the cox toyota with my name because I still have to go there when my car needs service and I would hate for anyone to do something unlawful to my car while they have it.

Last month I recently saw an add advertising a new Toyota Camary at 16,999. I went to the dealership and asked about the special and shown a white camary on the lot. I went into the dealer and pur down 2500 as a deposit to hold the car at that price. I was told the price would expire on that day. I went back in 2 days to finish the deal and was brought into the VP of finance to finish the deal. He gave me a sale contract outlining a lot of charges. I asked what they were for and his reply to some of them was I do not know. I didnt think it was right being from a finance background myself but signed the paperwork to get the car. I was supposed to pick the car up on Saturday.

When I went to pick the car up on Saturday I was told that the Sales Manager Rony Levy did not want to sell me the car because of the questions and my attitude I had on a prior night with the VP of Finance. I told him I still wanted the car. He said that the only way he would sell me the car was give the dealership all excellent remarks when I got the customer survey. I truly consider this to be fraud. I was told that if the survey came back perfect he would receive a 500 bonus and all was good.

I drove the car off the lot when I got home I found that the car mats were not in the car yet they were identified on the sticker when I bought the car. I called and I was told by Rony Levy that the price I paid did not include the mats even though they were on the standard equipment on the sticker. When they survey came in I told the truth. I just called Rony Levy and was told that I lied to him and did not give him the excellent survey he requested. I told him I told the truth how I felt.

He said I lied. I then told him that I was contacting an attorney over the mats and he said he did not care and that it was in the legal hands now. This is the first Toyota I have ever bought. Is this how the Germain Family does business and do I need an attorney. I need some answers.

I recently returned a leased Rav4 to Toyota after a 3 year lease. It had 23K miles and allowance was 33K. Had no damage or scratches and it had had all services. I had replaced 3 tires butapparently 2 were not exactly the same as the others, although they were the tires I was told were needed at tire dealer where I bought them.

The inspector told me I would be charged for 2 tires butsaid I could call TYoyota and dispute it. I did that BEFORE returning the car and the person Ispoke withat Customer srvices looked into it and said they should not charge for different tires and that I would not be charged when I received the final bill with the disposition fee. Needless to say when I got the final bill I WAS charged $342 for two tires. I clled but they refuse tohonor their prior commitment.

Because they had earlier told me I would not be charged, I did not buy the correct new tires so that I could keep the other new tires that were on the car and resell those to have at least part of the $ to pay for the new ones. I am nearing retirement and every dollar counts. Now of course Toyota will not return to me the tires I had put on the car. They kept those and insist I pay them for new ones as well. That is basically theft.

We had purchased a 2007 Hyundai Santa Fe from Vinnie @ Day Toyota in Pleasant hills, Pa. in October.
we had bought it on a saturday, and was told that it would be washed, waxed, and detailed for our pickup on Monday. i was concerned cause when we took it for a test drive, and there was an odor inside that bothered me. they assured me they would address it. that was joke #1. their way of taking care of it was to spray some air freshner in the vehicle. it was washed, but NOT waxed! Actually when we pulled out of the lot, we had to go down and put gas in it. i thought Wow………what service ! An empty vehicle and NO smiles!
when the air freshner had wore off, the smell was back!!!!! i have allergy, and sinus probems, and was getting a headache every time i got in the vehicle. i had then decided to clean it out myself, and was not too surprised to find cheerios, m&m’s, moldy chicken nuggets, a fork, and toys under the seats.. i was furious to think they would actually sell a vehicle like that………………… this proves my point……………. the vehicle was NOT detailed. they lied!
i went to this dealer cause i was referred to them, and said they would treat me good. and be fair. We had bought an extended vehicle that cost us $1,600.00 and said we wanted bumper to bumper coverage so we would not have to worry about anything…………………….. they assured us everything would be covered. this was joke #2. A few months after driving it
i heard a noise when i turned the wheel, and when i took it in for an oil change and to get a price on new tires, they told me (the oil change store) that my tyrod, and ball joint were bad with suspension problems.
i did not get the work done there cause i had an extended warranty with a $100.00 deductible.
i took it back to the dealer where i had bought it, and they confirmed the work that needed done, but informed us the warranty company refused it cause it was “Out of warranty” and was only covered up to 50,000 miles. we had bought the vehicle with OVER 57,000 miles on it.
Basically they sold us a warranty that was already “OUT OF WARRANTY” ! why were we not informed, and offered a cheaper warranty to just cover the “Powertrain”???????
they had given us an owners manual for a Hyundai car, and NOT a “SUV”. i had to fight to get an owners manual, and wait 6 weeks to get it. (2) weeks after i got the truck, , a light burnt out and i took it back and they replaced it with an attitude, and then put gas in the vehicle, and then , and only then when i insisted on talking to a manager
there were 4 mis matched tires on the vehicle when they sold it to us, the windshield skorters are completely off, and dont even hit the windshield.. i have a broken handle in the back seat, and the inside wasnt even cleaned. there were stains on the seats.
NOW………….my check engine light is on!
They do not want to work with me and make me “HAPPY” and fix these issues.
it has been one problem after another, and. i am so sorry i walked in to this dealership

i have called a number of times to put in a complaint, and NEVER EVER got a return call.!
I am VERY MAD customer and i have all rights to be! i will NEVER recommend this dealer to anyone, and will tell everyone i come in contact with about the “POOR” service, and how we got :”RIPPED” off!.
IMy next step is to i call the Attorney General, the BBB, and the news media about this issue.
you are a very dishonest dealership and rip people off!!!!!!!!!!!!!!!!!!! . how would you like to pay for a warranty that you cant use UNLESS the motor or tranny blows up but was told differently?
Very dissatisified customer!

My wife arrived at Rick Hendrick Toyota dealership, in Fayetteville, NC, for the 105,000 miles service to be performed on a 2007 Toyota Camry on April 5, 2013 at 10:30am. For the record, this was her third time bringing the car in for service. And each time, she had problems. From my wife experiences with this Service Department, I’m lead to believe this dealership tries to take advantage of customers–especially females–if you think they don’t have a clue of what is going on. The car was fine when it went in for the 105,000 miles service. The maintenance light was staying on continuously so she knew it was due. When she checked in she was asked if there was any problem, she informed him about the service maintenance light staying on.
After checking in at the appointed time (10:30am) she caught a ride to the mall provided by dealer’s courtesy shuttle. The service advisor–Darren McDonald–was to keep her inform by phone and not to do any other work without contacting her. When she was at the mall, she never received a called. And when she called, she wasn’t able to get through to Darren but she did leave a message. Upon arriving back at the dealership, she noticed the car wasn’t ready. When inquiring about the status of the vehicle, no one could provide a clear cut answer. Well, to make a long story short, she was told the car needed a new oil pan. This was due to the threads in the oil pan being stripped.
Doing my conversation the next morning with the Service Manager, Ray Phillips, He basically told me that problem like that is normal for todays’ automobiles. He says the materials are much lighter and wears out quicker. So you tell me, with todays’ cars requiring less oil changes (my car every 5,000 compared to 3,000 in the past) that an oil pan can’t withstand 20 oil changes. Even though this was a 105,000 miles service, the mileage on the vehicle was less than 104,000. I’m not the smartest guy in the world but I think Toyota makes a much better quality automobile than that. With that being stated, Toyota would have been out-of-business a long time ago. It seems like a cover up–maybe I’m wrong–but I doubt it. Generally, threads should never wear out on a drain plug or oil pan. Stripped oil pans are usually caused by: Over tightening the drain plug and/or cross-threading. Another point I like to make. Why replace the oil pan? Why not tap out the stripped hole to the next oversize and replace the drain plug with an oversize plug. Please excuse me…I forgot, your Service Department is where the dealership generates most of their income, so you have to keep the money flowing “By-Any-Means-Necessary”. During our conversation, Mr. Phillips, stated that he noticed the car been serviced there about 19 times. With that being facts, if your dealership was the one performing the oil changes over a prolonged period of time, the dealer should be responsible for the damaged oil pan threads. I have NEVER had a stripped oil pan, either by changing my own or having someone else performed the service. Then they had the nerves to present my wife with a bill for $550.00 for repairs. It was only when she balked at paying, when Mr. Phillips waived the payment. Now, you want to act like you done us a favor. I thought Rick Hendricks Toyota was more customer oriented than what they showed on this visit and two other visits that my wife have made…which I’m not going to discussed.
In the game of Baseball…three strikes and you are out. I’m in the market for a new automobile but due to unpleasant service provided by this Service Department, Rick Hendrick Toyota of Fayetteville, North Carolina has struck out with us. I will be taking my business somewhere else. In addition, this recent experience might be of interest to the rest of the local community—especially the Military community who is the backbone of this area. By the way, I’m a part of the latter…Retired and DOD Contractor employee. I wonder about how many Military members’ spouses have been taken advantage of or the Elderly who is very vulnerable. I have a feeling if I forward this on to the leadership of Ft. Bragg and Pope Army Air Field, they’ll be more than a little interested for the reason that so many personnel and their family visits this dealership on a daily basis.
I’ve always been told, “Honesty is the Best Policy”, but I think those guys play by a different rule. One other thing, don’t insult people intellect by telling them anything and expect the individual to take with no question ask. As mentioned before, the service appointment time was scheduled at 10:30am. Why was the car kept there for eight hours (until 6:30pm)? Was this some type of strong arm tactic…we have your car and you don’t have no other choice but to comply. I’m talking to the guys. Would you want your wife or significant other to go through this? And if it did happen, would you take it laying down or voiced your concerns? The bottom line is, I don’t like how things went down and I’

In your ad on tv in fort smith ar tv area the ad says we make them better. Well if you look close at the ad a hand wipes the side of a truck showing your logo on the drivers front fender . The paint job is. orange peeled around the logo that is not better by no means . I fi. rst thought was if you can’t get the paint job right then what else is wrong .that stopped me from buying one this year. Instead I went with. A chevy. truckyou might want to look at your ad and see for your self. Truck coming off the assembly line looking like that lost a sale for your company . Sorry about that but I notice everything. Bob winecoff paris ar 1 479 847 0652 I would like a replay. But don’t expet one

I own a Toyota Rav4, with 22000 miles. I went out to start the car and it made a horrible noise like a rod was knocking. I turned if off and called my husband and he told me not to try to start it again. When he came home we tried to start it and it would not start. He checked the oil and everything he knew how to check and we tried to start it again. It sounded really sluggish when we tried to start it but it finally started, but made that horrible sound again and thick smoke came out of the tailpipe.

We call Don Ringler Toyota in Temple Texas and they told us to have it towed in where they could check it out. The service dept. originally told us it had something to do with the cam. The dealership kept it all day and then told us to come pick it up. When we started it, it still made this horrible sound for about 10 or 15 seconds, then stopped making the sound. The Service Dept. at Don Ringler Toyota told us that the car is supposed to make this sound when it is first started. We have had the car for a year and it has NEVER made this sound.

We were told that when the car is first started it has to have time for the oil to get up into the engine so that is what is causing the sound. Personally this sound like a BS answer. The car has a problem and the dealership doesnt know what it is. I have owned several cars over the years and its NOT normal for a car to make a sound like a rod is knocking when you first start it. Now the dealership tells me that I have to pay the towing charge since they couldnt find anything wrong with the vehicle.

This is unfair because there is definately something wrong with the car. I am not a mechanic, but at the same time I am not a idiot. I would think that a company with the reputation of Toyota would find what the problem is and fix it and pay for the towing since they are the ones that told me to have it towed in. The car still makes a sound like a rod is knocking when I first start the vehicle, but the sound does stop after a few seconds.

No matter what anyone says, this is not normal for the operation of any vehicle. I dont know what the problem is, as I said I am not a mechanic, but I do know there is a problem. I would appreciate if if someone could get back with me on this and tell me what my next step should be. Thanks Melinda Murray

I have a toyota 4 runner sport edition 2005, my toyota is in good condition, but I very upset when I see the dash completely cracked and I don’t have money to buy new one. I believe that the Company Toyota have to repair my car because they use a bad material for manufacture the dash. If somebody can help, do now , please.

Otilio
San juan, puerto rico
usa.

I had my first service for my 2012 prius plug in and experienced ANOTHER SERVICE DEPT. being dishonest. I used to own a honda hybrid civic and brought it to service to have oil change and tire rotation. I removed front valve covers from tires to make sure they did it. When I picked up car sure enough, they said they did and noted it on service form that it was, but lied and didnt. do it. I complained and they gave me the same old bs that. sorry we’ll do it now and they gave me a free oil change. I figured they cant be trusted and went to different dealer for service from then on.

Lo and behold i buy the prius and I do the same thing, remove valve covers. Wait an hour and a half pick up car and go home. I check valve covers and sure enough they didnt rotate tires like they said and marked off on sheet. I had to drive all the way back , they apolgized and I watched them do it. Imagine how many times they dont get caught. Please reply to this email

On 12/26/12 my daughter was in an accident with our 2013 Toyota Corolla and her seatbelt never locked nor did the airbags deploy. As a result she was thrown forward and her head hit the rear view mirror, her left hanf smashed into to airvent over the radio. She fractured her hand and tore the ligement in that hand also. She was not a fault for the accident the other driver was. She was hit in the right front passanger side, causing $5550.00 in damaged just to the car, this does not inclued the medical damages to her. I believe that this is a huge safety concern and should be addressed. I can be reached at 978-360-5144 Robin or by email grandmummie43@yahoo.com

Thank you

Car salesmen sold me a 49000 vehicle and left me in the cold with no keys to new vehicle no tag and dealership closed doors to dealership. Had to catch the mechanic that was leaving to catch the salesmen. Then nobody helped me retreive belongings from my trade. I Drove over 300 miles to buy this vehicle and 300 miles home. Then I made a complaint over the phone went back five days later with my wife(bi-racial couple) and six year old and was refused service or the help from a manager. The salemen David Linzy(vicksburg toyota) the verbly attaked me with curse words in front of our 6 year old and charged me phisically as I walked outside of the building. The other salesmen restrained the associate in front of me and my family. I paid for taxes and tags on 12/12/12 and todays date is 1/4/2013 I was given a seven day tag and had to wait and make several complaints to get another which has expired and was told i would receive one within seven to ten days.This plate still has not arrived and the associate also threatend to have me and my family followed and run off the road . Charges were filed with vicksburg city police. The police also gave us a friendly escort since the dealership representative new we were from out of state and notified us we would be followed and run off the road. Not sure of the dealerships screening methods of who they hire or even who they deal with or if they even care about any of there customers so far we have been treated with no respect at all or well being for my family.My six year old started crying and my wife and I feel very unsafe by the methods that took place at Vicsburg toyota..

I have Toyota fortuner and I got my car repair from globe Toyota Mohali near Chandigarh punjab after taking the delivery of my vehicle i came to know that parts replaced during repair are customer property but when contacted dealer next day I shocked to hear that the dealer has sold out my parts (amounting Rs 15000) in the market. After giving me assurance by dealer to compancate me neither I lodged a complaint against dealer nor taken any other legal action. Now I realise to be cheated by Toyota dealer which is not appreciated as part of great Toyota co. As I have to move to court for justice