Toyota Complaints Continued... (Page 6)

I was getting 47 to 52 miles per gallon on my Prius, I sang its praises to everyone and recommended it to all. However in October of this year, I needed new tires, at around 40,000 miles. I was told by my dealership, Anderson Toyota of Lake Havasu, AZ, to be sure and get the proper tires as the wrong tires could cause a 5 to 8 mile loss in gas mileage. Consequently, I purchased the tires my dealership recommended. At first my mileage dropped to about 32 to 34 mpg. I took the car in and they lowered the pressure in the new tires, now I get up to 41mpg. I find this totally unsatisfactory. What can be done? I would appreciate your input.

I purchased a sequoia chassis no. 5tdzy64a69so22231. From Toyota dealer in Barain. Unfortunately I found the top (ceiling ) is shaking. When the car is driving and the windows are opened,the ceiling starts to shake and make a noisy sound. In fact this defect occurs in the very begging of purchasing this car. It is inspected by the dealer but refused to repair it .saying there is a kink on the top of the front door. I urged you please to instruct the dealer to repair it as it is still under warranty.

Last year I purchased 4 - 2012 Toyota Corollas and they now all have missing battery caps. I contacted our local dealership, Sierra Toyota, they informed me that they didn't have that replacement part. I've also checked all local parts stores and battery stores, they also don't have these replacement parts. I seem to be left with no choice but to replace the batteries on 4 Corollas that are only 8 months old. I currently own 12 Toyotas (10 Corollas and 2 Scions). I will take this into consideration when replacing these cars.

The clip that holds the latch/switch assembly to the Scion hatch has broken and the assembly comes off every time the handle is grasped to open the hatch. Toyota service wanted over $300 to replace the assembly. I have heard from a number of people that failure is common. I believe this is a frequent failure given the design. Two small clothes pin shaped clips attach the assmbly. The constant stress of opening the hatch flexes the clips until they snap off due to fatgue failure. In my opinion this is a very poor design.

Why would a 4runner bought brand new start to crack in the dash precisely after 5 years and after the warranty is up. i purchased my 4runner brand new and it was always kept in my garage at home under cover or at my job in a parking building. In both cases the vehicle was never in direct sunlight for prolonged periods. The only place where it would get a lot of sun is when I would go shopping and even there, we always park in the multilevel parking, where it would not be in the sunlight. I also asked at Toyota if this would be covered under the warranty and was told that it would not because the warranty had pasaed. It seems to me that the materials used by Toyota for this year in particular was of inferior quality.

In comparision I also own a 1999 4runner which is basically always in the sun since I alwas have it in the front of my house under the sun and never put it inside the garage. The dash on this car is in excellent condition.

I am thinking of buying a new car and because of this bad experience I am not going to buy another Toyota. I would not recommend Toyota to anyone because of this and the fact that they will not cove this under the warranty.

We purchased a 2010 Camry XLE with navigation. The GPS system is extremly poor as compared to our Garmin GPS. We thought when we purchased the car we were going to get an exceptional GPS system, however, it does not recognize many roads that have been in place for 10 years or more. Why is this such a poor GPS system? How come the Garmin is so much more accurate, easier to use and it comes with lifetime map updates versus paying over $120 for a yearly update to Toyota? Please tell us why we should continue to purchase the GPS disc updates? We would appreciate you sending us the most current GPS disc at no cost. Our name and address is on the corporate complaint to Toyota.

In April 2011, I purchased a 2011 Toyota Sienna from Herb Chambers in Massachusetts. The trouble started right away. Shortly after I received the van I was having problems with it not starting and needing to be jumped. We brought it back to Herb chambers and they had it for at least 2 weeks.

They decided that the problem was the automatic car starter was draining the battery. They took the starter out and installed a new one. I received my van back. With in a short time the problem was back and my van needed to be jumped again. They told me to call the starter company and have them take out the starter yet again. So we did. About a month later the company put another starter in. For a short time everything was ok.

Then the problem was back. Last month the starter was taken out of my van for the 4th time!!!!!! We have not had it put back in yet. The other day my van would not start and I had to have it jumped. The following morning it happened again and I brought it to Balise Toyota in Warwick RI. While I was there the van needed to be jumped by them in order to move it.

After a few hours of waiting I heard back from the technician to learn that they can not find anything wrong with my vehicle. I am not even sure how this is possible! Something is wrong!!!!!

In less than two years I have had it jumped at least 4 times by Toyota roadside assistants, at least 10 times by friends, It has been taking into Herb Chambers and Balise Toyota, have had three different automatic car starters installed in my van and I only have 18000 miles on it. I work full time, my husband is in the military and we have three sons to care for. The amount of money that I pay for this vehicle that I can not depend on is insane. I feel very unsafe in this vehicle, I never know when it is going to not start!!!! Do you know how that feels? Something needs to be done ASAP!

I purchased my second toyota this past Sat as my matrix that I had over 10 years was totaled in the flood from Sandy. I loved my Matrix so I decided to go back to Toyota. We went to Crestmont Toyota located in Wayne NJ. NEVER GO THERE.

They charged us over $3000 above sticker price and when we went back to speak to the manager we were not allowed to speak to him and had to deal only with the salesperson that sold us the car. he told us that it is common practice for Crestmont toyota to sell above sticker price on lease but the reason given right now is that the prius is in high demand, that Toyota lost 4,000 of their vehicle and combined with the gas shortage, they have to make their money back so instead of helping Sandy survivor victim they screw them. I will NEVER lease/buy toyota again. Do not go to Crestmont Toyota or prepared to be taking advantage of. Andy was our salesperson.

Dear Toyota Customer Complaints Department, I have a Toyota Sienna 2011 Vin number: 5TDKK3DC2BS043053 which I bought from Koons Tysons Toyota in June 2010 from Tysons Corner. I took my car to the same dealer for small complaints regarding the engine check light on October 5th. At the Service Department, they diagnosed my car to find the problem. Then they diagnosed cord po301 which is cylinder number 1 has been miss fired. They told me we need to change the coil. I told them it was okay, I need this problem fixed. After several hours of them working on my car they brought my car out with a $412 bill. I took my car back to work and the sign which I had before came up again. When I noticed I called the dealer and they told me to bring the car back to the workshop. I brought back my car to them within an hour on the same day. They diagnosed the car again to find the answer to the problem I had before. Again, they told me we need to change the fuel injector and I said okay.

But the problem with the car was still there. Again they told me after several hours of my car being diagnosed you car needs a new computer engine control, it will cost you $1400 but we will charge you only for the part. I agreed with them to put a new computer engine control. On October 10th I took my car to the shop for a new computer engine control. I waited till 7 in the evening and they told me they couldn't fix my car because the computer engine control isn't a problem and the problems something else. The next day the Service Manager called me and he said we pulled the car a part and took the engine out to find the problem without my permission. They said that it will cost me $5300 to rebuild the engine.

The reason I am writing this complaint is because I am not a rich person and I was not ready to have this much money. I am a cab driver and my income is very limited. I have a family to support and now this situation that I have been home for about 2 weeks without work and the Service Department Supervisor or Foreman told me they can't fix my car, first of all they did not know how to diagnose the problem and get it right the first time. They recommended three parts and finally they opened my engine. Now I am totally frustrated. I went to them to arrange something but they insulted me shouting at me and told the technician guy put his car back and get him out of here, we don't want to serve him. My car still is in the shop and I am out of work. I have a family of 3 kids and lots of bills to pay without a source of income. I now rely on you people. I trust that the Toyota Company Customer Care Deparment will help me. Also put me back on my feet.

I called this dealer to get truck in for computer work done. The lady ask where I got my truck and I said not from you in Chicago she said I would have to go on a waiting list be cause the people who got there trucks from her go first I asked how long is the lis she wouldn't say so I called a different Toyota dealer 50 miles away and got in with in days before I did the other dealer I stopped in and asked if they could look up where my name was on the list but they couldn't because only one lady had that list at all times I would say this place only works on cars an truck they sell.i got very good service at the other dealer I would never send anyone to the one in iron mountain mi

Hello, I have been a fan of Toyota corolla since I bought my 2002 Toyota corolla and recently bought a 2013 Toyota corolla S. It’s a great car but it needs a 7 speed CVT transmission, this would improve gear changes faster and fuel efficiency. I noticed that this transmission is in you Asian market, and wondered why your it did not transfer over to your north American market. Another suggestion I would like to recommend is that why do not sell the Toyota Corolla TRD sportivo edition in north America.

It would draw a younger crowd towards corollas. I feel a little cheated that my corolla is not up to par with the Toyota corolla S model that is sold in Asia which looks much more attractive than its north American counterpart. I would like to also bring up that your 2014 Toyota corolla from Asia has a better body styling then the North American version. I wanted to upgrade this year to the new Toyota corolla S but it does not meet my standards of looks, because it looks nothing like your Toyota corolla that’s sold in Asia. I truly wish that you should make more changes towards the corolla because your competitors have more quality features, then what you
offer at this point.

I went to toyta greenbriar in cheaspeake va they told me my o2 sensor was bad I went to indian river auto and transimisson repair they put a toyta sensor in my car the check engine light is still on indian river auto repaif told me the computer in the car is going bad there phone num is7575024730 ask for dave the car has a 80000 mile warranty on thecomputer I have 77000 miles on my car now I would appreciate if u would take care of this matter my phone number is 757 5537395 thank u

I purchased a 2004 Toyota and was talked into a warranty plan that if you didn’t use in three years you got the money back $1895.00. When I reached this time frame and sent in the paper work the letter came back with address unknown . When I talked to Reno Toyota they said the company went out of business 3 years ago and that was it.

I cannot believe you can promote a policy and then not stand behind something like this. We are out this money with no apology not even a notification of this three years later. We saved to pay cash for this pick up and end up being embezzled by Toyota for this money. If this is what you do you should at least warn the customer there is this chance. I am enraged and will bad mouth Toyota to anyone who wants to know.

I bought a 2014 Toyota Camry in October 2013. I was extremely excited and happy about the car. During the test drive the car salesman was telling me all the electronic perks of the car 1. Touch screen 2.bluetooth 3. Voice activation 4.backup vision through screen 5.apps from my phone would show up on my screen (pandora, Iheart and maps) 6. Low air pressure alert and come to find out I have NONE of this on my car but the bluetooth and touch screen. I told this to the company a few days after and all they did was out free tint on my car. I think it’s very very unprofessional to tell these lies to a customer because to be honest those where THE ONLY reasons why I bought the car.

I wanted the rav4 but at that time those payments wouldn’t work for me because I had negative equity in the car I traded in. Now I can afford those payments for a rav4 and can’t even get it because now there is $9k I negative equity of my car because if the negative equity we rolled in from my last car and because I have only had my car for 5 MONTHS ! I should not hAve to come up with a down payment and I should not have to suffer with being unhappy with a car that I’m paying $374 a month for ! The car I traded in was a 2010 ford fusion and I just should have kept that car because it had more features, this 2014 doesn’t even have keyless entry for gods sake. I have never been so unhappy in my life.

The finance lady I worked with was wonderful and very great and I thought the sales person was as well but clearly not. He moved to another dealership the week after so that’s probably why he sold me false features just for his sales purpose. I’ve had a 99 Camry before and there is not to much difference in it from this 2014 ! I just don’t like being told one thing and it’s false, toyota said there was nothing they could do because all the negative equity and my credit is new and very low so I keep everything with my credit union because their rate is always 3.75% and they go by my history with them not my credit but they only finance 110% of the value of the car. Toyota should eat whatever amount it is to get to that 110% or lower but it’s basically my word against the car salesman.

It’s very unprofessional and as much as the rav4 XLE is the only car I am totally in love with I would rather drive hours away to another dealership than go to this one but I can’t even do that because no toyota can help me. I contacted over 6 toyotas near me. It’s just sad that I have to go through this because of the lies I was told. If I knew what I know now I would have NEVER EVER gotten this car and I would have just made it work with the rav4 at that time.

This is not my first camry and most of my family members have toyotas. Loyal customers. It’s just sad. The cox toyota people were very nice and friendly but if I was never told a lie we wouldn’t be in this area we are now. If I was the owner of toyota I would have ate the price In whatever ways I could for a innocent customer like me who thought she was getting a great deal and wasn’t because she was a young African American female taken advantage of. I rather my email not reach the cox toyota with my name because I still have to go there when my car needs service and I would hate for anyone to do something unlawful to my car while they have it.

Last month I recently saw an add advertising a new Toyota Camary at 16,999. I went to the dealership and asked about the special and shown a white camary on the lot. I went into the dealer and pur down 2500 as a deposit to hold the car at that price. I was told the price would expire on that day. I went back in 2 days to finish the deal and was brought into the VP of finance to finish the deal. He gave me a sale contract outlining a lot of charges. I asked what they were for and his reply to some of them was I do not know. I didnt think it was right being from a finance background myself but signed the paperwork to get the car. I was supposed to pick the car up on Saturday.

When I went to pick the car up on Saturday I was told that the Sales Manager Rony Levy did not want to sell me the car because of the questions and my attitude I had on a prior night with the VP of Finance. I told him I still wanted the car. He said that the only way he would sell me the car was give the dealership all excellent remarks when I got the customer survey. I truly consider this to be fraud. I was told that if the survey came back perfect he would receive a 500 bonus and all was good.

I drove the car off the lot when I got home I found that the car mats were not in the car yet they were identified on the sticker when I bought the car. I called and I was told by Rony Levy that the price I paid did not include the mats even though they were on the standard equipment on the sticker. When they survey came in I told the truth. I just called Rony Levy and was told that I lied to him and did not give him the excellent survey he requested. I told him I told the truth how I felt.

He said I lied. I then told him that I was contacting an attorney over the mats and he said he did not care and that it was in the legal hands now. This is the first Toyota I have ever bought. Is this how the Germain Family does business and do I need an attorney. I need some answers.

I recently returned a leased Rav4 to Toyota after a 3 year lease. It had 23K miles and allowance was 33K. Had no damage or scratches and it had had all services. I had replaced 3 tires butapparently 2 were not exactly the same as the others, although they were the tires I was told were needed at tire dealer where I bought them.

The inspector told me I would be charged for 2 tires butsaid I could call TYoyota and dispute it. I did that BEFORE returning the car and the person Ispoke withat Customer srvices looked into it and said they should not charge for different tires and that I would not be charged when I received the final bill with the disposition fee. Needless to say when I got the final bill I WAS charged $342 for two tires. I clled but they refuse tohonor their prior commitment.

Because they had earlier told me I would not be charged, I did not buy the correct new tires so that I could keep the other new tires that were on the car and resell those to have at least part of the $ to pay for the new ones. I am nearing retirement and every dollar counts. Now of course Toyota will not return to me the tires I had put on the car. They kept those and insist I pay them for new ones as well. That is basically theft.

We had purchased a 2007 Hyundai Santa Fe from Vinnie @ Day Toyota in Pleasant hills, Pa. in October.
we had bought it on a saturday, and was told that it would be washed, waxed, and detailed for our pickup on Monday. i was concerned cause when we took it for a test drive, and there was an odor inside that bothered me. they assured me they would address it. that was joke #1. their way of taking care of it was to spray some air freshner in the vehicle. it was washed, but NOT waxed! Actually when we pulled out of the lot, we had to go down and put gas in it. i thought Wow………what service ! An empty vehicle and NO smiles!
when the air freshner had wore off, the smell was back!!!!! i have allergy, and sinus probems, and was getting a headache every time i got in the vehicle. i had then decided to clean it out myself, and was not too surprised to find cheerios, m&m’s, moldy chicken nuggets, a fork, and toys under the seats.. i was furious to think they would actually sell a vehicle like that………………… this proves my point……………. the vehicle was NOT detailed. they lied!
i went to this dealer cause i was referred to them, and said they would treat me good. and be fair. We had bought an extended vehicle that cost us $1,600.00 and said we wanted bumper to bumper coverage so we would not have to worry about anything…………………….. they assured us everything would be covered. this was joke #2. A few months after driving it
i heard a noise when i turned the wheel, and when i took it in for an oil change and to get a price on new tires, they told me (the oil change store) that my tyrod, and ball joint were bad with suspension problems.
i did not get the work done there cause i had an extended warranty with a $100.00 deductible.
i took it back to the dealer where i had bought it, and they confirmed the work that needed done, but informed us the warranty company refused it cause it was “Out of warranty” and was only covered up to 50,000 miles. we had bought the vehicle with OVER 57,000 miles on it.
Basically they sold us a warranty that was already “OUT OF WARRANTY” ! why were we not informed, and offered a cheaper warranty to just cover the “Powertrain”???????
they had given us an owners manual for a Hyundai car, and NOT a “SUV”. i had to fight to get an owners manual, and wait 6 weeks to get it. (2) weeks after i got the truck, , a light burnt out and i took it back and they replaced it with an attitude, and then put gas in the vehicle, and then , and only then when i insisted on talking to a manager
there were 4 mis matched tires on the vehicle when they sold it to us, the windshield skorters are completely off, and dont even hit the windshield.. i have a broken handle in the back seat, and the inside wasnt even cleaned. there were stains on the seats.
NOW………….my check engine light is on!
They do not want to work with me and make me “HAPPY” and fix these issues.
it has been one problem after another, and. i am so sorry i walked in to this dealership

i have called a number of times to put in a complaint, and NEVER EVER got a return call.!
I am VERY MAD customer and i have all rights to be! i will NEVER recommend this dealer to anyone, and will tell everyone i come in contact with about the “POOR” service, and how we got :”RIPPED” off!.
IMy next step is to i call the Attorney General, the BBB, and the news media about this issue.
you are a very dishonest dealership and rip people off!!!!!!!!!!!!!!!!!!! . how would you like to pay for a warranty that you cant use UNLESS the motor or tranny blows up but was told differently?
Very dissatisified customer!

I had my fuel enjecters cleaned which I thought they were fixing them . This was Sept . 4 , 2012 , Now I have a problem . My gas gage is not working . I thought they changed the fuel injuctors , but they just cleaned them I paid $159.00 which I think is crazy for them to just be flushed . I could of bought something myself . I was under the impression that my fuel injecters were changed . I have a 2008 prius that I got Sept 2010 . I had to pay $400.00 for a battery and took in for the recalls . I was told I have to pay $115.00 for a diagnostic test which will be charged to me if what they find is not under warrenty . Or if the work they did is not the problem . I think that’s a bunch of crap . They just did a diagnostic test when I took it in to get the recalls done can'[t they go by that . I can’t afford to pay anymore money on this car . I am so upset that this can’t be resolved . What the heck is the warranty for if I have to pay for the diagnostic , I;m coccidering takeing it back and trading it with some other dealer . Money , money , money is all you want from ppl . I should of been told that it was just a flushing , I could of did that myself and saved myself $159.00 . I don’t even want the car anymore . I had the car 2 yrs and had to get a new battery . What kind of cars are you guys sellling . I’m sure they knew it would need to be replaced soon . Does your company sell half ass fixed used cars . I was very happy with this car now I have all these things going on and have only had the car 3 yrs . Sept . 2013 . Can someone please call me . Thank you Rosemary Soto 909-889-5208 or 909-252-0717 .

In your ad on tv in fort smith ar tv area the ad says we make them better. Well if you look close at the ad a hand wipes the side of a truck showing your logo on the drivers front fender . The paint job is. orange peeled around the logo that is not better by no means . I fi. rst thought was if you can’t get the paint job right then what else is wrong .that stopped me from buying one this year. Instead I went with. A chevy. truckyou might want to look at your ad and see for your self. Truck coming off the assembly line looking like that lost a sale for your company . Sorry about that but I notice everything. Bob winecoff paris ar 1 479 847 0652 I would like a replay. But don’t expet one

Although I find it an unpleasant task, I feel that I must bring to your attention a couple of issues occurred with your representative working the evening of 3/15/2013 at your Ensley Store Toyota. I have purchased several Toyota vehicles including one on 3/15/13. I’m not upset but disappointed. Up until this year I’ve had a good experience with every Toyota I’ve purchased.

I have never had a salesman refuse to take an offer to management and have never been given the incorrect payment for a vehicle based on price and interest rate. These things happened to my wife and me on 3/15/2013. The negotiations process began with dealer m making an offer we made a counter offer then this happen. The salesman refused to take an offer to the Manager for a vehicle. His Words “you ask him”.

Then begin to state he wouldn’t lose a deal over 100.00. He would give us the money out his pocket, once my wife stressed that 100.00 was a lot of money to us. Then he stated he accepted the offer, but until that comment we were confused. After the acceptance of the offer we completed the deal.

He returned with numbers for the deal total amount financed 23,700 at 2.95 for 72 months with a payment of 376.00 and a 1.9 percent finance offer for 60 months with an additional 1000 added to vehicle also. I took the 72 month option. The monthly payment he stated was incorrect it should have been 359.56. Then, I went to finance with Russ with the understanding payment was 376 for 72 months.

I was offered an extended warranty and the new payment would be 394.00. I accepted the offer believing it was approximately an additional 20.00 a month and the cost of warranty an estimated 1400.00. I firmly believe it was on purpose to encourage me to purchase the warranty. I take responsibility for not reading my contract completely before signing. However, concerning sales representative actions with my spouse and I during the negotiations process were unprofessional, and an unwarranted under the circumstances.

The incorrect monthly payment I found also very misleading and unethical. Presently, I hope my experience is not the norm for your dealership. I feel obligated to send this letter to your corporate office. I don’t want anyone else to experience the attitude, but importantly be taken advantage of by trusting your accounting. I’m not upset but disappointed. Up until this year I’ve had a good experience with every Toyota I’ve purchased.

To Toyota, My Name is Ben Buse, I purchased my kluger in dec 2010 from a Sydney dealership. The car was always serviced by Toyota with full log book history! Being one reason I bought the car! I also purchased an extended warranty to go with it as the original one was to expire shortly!

Within a year of owning the car it developed a suspect (rattle on start up) and when I asked about it on the next Toyota service the mechanic said he could find the problem! This went on for the next few services until with my persistence the Toyota mechanic herd the noise, diagnosed as a VVti issue common with these engines!

As I have always had the car serviced on time and kms by Toyota I was very disappointed to find out that the issue was not covered under my warranty or extended warranty! After consulting with Mike Carney Toyota in Townsville they said to me that I would still have to bare all the labour costs amounting to $5700.

The car has only just reached 60000 km and as I bought this car for a family veh and planned to have it for many years, I feel through no fault of my own I have been delt an unfair hand with this vehicial.I feel that Toyota Australia should cover all expenses in fixing this Veh as I have always got every service done by Toyota and the Veh fault is obviously a design problem!

Am unable to repair the frame of my 1997 4-Runner (Limited Edition). The Frame is completely rusted through in 4 locations, and has been deemed unsafe to drive! The private service/repairmen have questioned why the steel on such a well mainted vehicle would be so damaged. (NOTE: The body, engine, & interior are in good shape). I live in a remote area where a 4-wheel drive is a requirement, and in my case, a medical necessity to maintain cancer treatmenta. I CAN NOT: Afford a loss of $4.5 – $5,000 / Do without a 4xwheel drive / Afford another vehicle. [Owned 12-13 yrs / hwy use only / vin# -JT3HN86R5VO115911 999 / Originally purchased- Fannin’s Toyota, Flatwoods- KY (now) Ashland, KY 41101. I JUST WANT TO FIX MY 4-RUNNER…..PLEASE HELP!!

I own a 2008 Toyota Camry has only 40000 miles is burning oil. Found out the car burning oil in late 2011, and went to San Francisco Toyota dealer try to fix it . They test the car almost a year and the result is burning oil . They told me is already fix the problem. Oil Chang done in the dealer. Now I find out the car still burning oil and went back to the dealer . They told me every 1200 miles burning one quart oil is normal. The car only fill with only 4 quart engine oil . They told me can change oil every 5000 miles. That doesn’t sound right. But my car warranty only has 5 years with 60000 miles. The warranty will end soon. How can I get my engine fix under the warranty period.

Marietta Toyota had the audacity to charge me $316 to change an $8 gasket. The process took no more than 1 hour. When I complained to management, I received a curt, irritated response from a robot-like person who said, “We charge a flat rate for the repair. It has nothing to do with the cost of the part.” What nonsense! How on earth can a $316 charge be justified for something that took a maximum of 1 hour. This is totally outrageous, and everyone should know how Marietta Toyota rips you off and then gets irritated when you challenge their disrespect for customers.