Contact Toyota Corporate

This holiday season if you get blindsided, or have a mishap be sure to bring this up as reference that Toyota is aware of the situation. Per the Toyota at the Avenues. Dark shadows and cloud markings appearing only on left side of the vehicle when driving at night. Videos and pictures were given and shown to this Toyota service department. Hopefully they will be attached to this review. This being done after an employee at the Toyota at the avenues driven with me at there closing time when it was dark. He stated this is a defect and advise me to take it into the service department. After a carefully evaluation of the vehicle for five days left with Toyota. Stated was test driven, had removed the left led light for inspection. And was also told the Toyota inspector and GM got involved in evaluated the situation. Per the Toyota service advisor documentation statement states, written out on record. “Headlights are within factory, spec and black spot seen is from the LED projector, normal operations when compared to other vehicles at Toyota.” Also stats “Toyota does not have any cases currently out for the condition at this time for any repairs or replacements.” Ends statement. When documenting and writing out such a report in my opinion, this Toyota dealership has put there self and there employer, liable and responsible for any actions or mishaps that this problem makes, includes, our results in. Visibility is a very important part of a car and the life of the driver. Toyota has acknowledged and is aware of the situation. This is a 2023 vehicle that just came off the ship. Every transport office that had contact with this vehicle has received a copy and is aware with the documentation, testimonies, and other correspondence. Known as “Normal operations compared to other Toyota vehicles” We all know that according to Toyota documents. They did their full investigation before making any accusations or statements that was clarified by the management at the Toyota at the Avenues.
So, have no worries, happy holidays because Toyota has got you covered.

The protector shield on my Camry is molding underneath and starting to rust in SC! The dealer said no recall so nothing they can do. They did tell me that it has to have constant heat and peeled off, buffed and possibly repainted at my expense. I’ve bought 2 new Camrys but think next time I’ll do more looking.

I had the worst experience purchasing my last Toyota which was a 2023 GR86 Premium from a shop in Clarksville Tn. I filed a complaint case number 08948805 and Toyota never called me back. I called back 3 times and they stated a supervisor would reach back out and here we are 2 months later still nothing from Toyota corporate. This is my 11th new vehicle I have purchased through Toyota and had planned on being a lifelong customer but now I will never buy ANYTHING branded Toyota or use any service dept that is Toyota unless I have a warranty issue. They simply don't care about their customers and their experience when purchasing a new vehicle which never used to be that way. I personally used to sell Toyota in the mid 90's and they would never put up with a dealership not taking care of a customer.

I put $10,000 of my hard earn money down on a 2019 Toyota 4 Runner to get higher payments, the payments is half my rent I'am disabled and on fixed income, the payments are to high and I'm very, very disappointed with Toyota at this point, I have been with Dodge with my purchases and divided to give Toyota a chance, and I got treated unfairly, I'am asking for lower payments for my $10,000 If I knew what I know now I would have put a lower amount.

The sun visor on the drivers side has fallen down and will not go back in place. I talked to two associates in the complaint dept told me that no recall was made but an extension of the warranty but the time span had expired. I informed them that I had not received a notice about taking it into the dealer. They looked it up and they sent the information to the previous owner. How can I follow through with the extension if I am unaware of the problem.This is a safety issue and I feel do to the facts Toyota should be responsible for fixing an issue that they were of but I wasn't notified.

Paul Schaefer
402-333-6038

I am old Toyota customer from 1979, I have Camry 2014 SE, I get a msg with "Check Hybrid System", as I bought a clean car title from USA so I get shocked that I have defect in the Hybrid system..
the car now in Jordan and i need you to ask your dealer to take care of this proplem without extra charges if the issue in the Hybrid system, it is only less than 5 years used with 79800 Miles
VIN No.: 411BD1FK0E0128696
Looking forward to have your urgent action please

All Regards
ayman

1. Brake pads - short life span. Workshop want to remove wheel drums while they are not fully utilised.
2. Vehicle not tested after service. wheels made noise. Had to take vehicle back
3. Some part lying on back seat not fitted back.
4. Your Customer Services Department not responding to e-mails, prefer to discuss. WHY?
Maybe your Customer Services will respond to Newspapers reports, if I follow that route.

I have a 2014 toyota camry and my starter died after just 60,000 miles and there was no compassion or empathy for the customer they prefer to loose customer instead of offering a $200.00 towards help in replacing starter............#19061001944....
Very BAD CUSTOMER service from attendant..........

I bought a 2008 Opel Corsa Lite from N1 City Branch in Capetown for R69950. It had a Mileage - 156000 and something Kilometers.The Sales Lady told me that i have 30 Days to complain about anything.I bought the car for my mother on the 06/05/2019.
I then drove and took the car to my mother in King Williamstown on 24/05/2019 which was a Friday,while on the way in Port Elizabeth which is about 800 Kilometers from Capetown,I started experiencing problems with Gears,difficulties in changing Gears. I immediately called Shireen,the Saleslady , she promised to call me when she got to the Dealership and she didn't.The next day,a Saturday,I called. her again and she told me that her Manager will only be available on Monday and they will call me ,they didn't,I called Shireen again and she asked me to send the Mileage on the car and it read 157571 Kilometers and after that they told me I am over the 1000 Kilometers that i was granted to lodge any complaint. She never told me about that,I called her while I was still within the 1000 kilometers she suddenly raises , they only attended to my complaint 3 days after i called her and now they say i must replace the Clutch Kit and the Clutch Cable myself.Where is fairness in that.To make matters worse they sold me the car at approximately the same Price that the car was sold for new, more than 10 years ago.Please assist.

I brought my car into Expressway Toyota, Dorchester, Ma for a scheduled appt on May21 to get an inspection sticker and the snow tires swapped with regular tires, I was told this would take a couple of hours so I decided to wait. Peter Khang was great but the visit was a disaster. 2 hours wound up being 5 hours. When I emailed Expressway they responded with a shabby response that they were short staffed and I could come in and get a coupon for a free car wash, this was insulting, I've had this done elsewhere and the longest it took was an hour and 20 minutes. They owners need to know about the horrible service iI received in their Service Dept.

On April 29th 2019, I brought in my 2010 Toyota Tundra to the Elk Grove service center, where my vehicle was checked in by Miguel Navarro. The vehicle was to receive a maintenance...oil change, tire rotation, fluid check, your basic multi-checkpoint inspection. Vehicle was left and I picked up the same day and drove straight home to South Sacramento address. On Tuesday, April 30th 2019, I drove the vehicle approximately 2 miles to the post office, to taco bell approximately 5 miles, to Tack Warehouse approximately 35 miles, then back to my home approximately 35 miles with a lot of stop and go traffic. My final destination was to a local grocery store approximately 2 miles there and 2 miles back home. Vehicle sat in driveway for the rest of the evening. On Wednesday, May 1st 2019 around noon, I drove my daughter to a horse center in Galt approximately 15 miles. During this time my daughter and I heard a rattling sound coming from the front part of the truck. It was gradually getting louder as I drove. I dropped my daughter off at the horse center and then immediately headed to the Elk Grove Toyota service department - approximately 10 miles from horse center. I went in to office and found Miguel Navarro who immediately came out to the vehicle and opened the hood. There were no visible signs of cause of rattling. He then reached under the front part of vehicle and when he pulled his hand back there was oil on fingers. I was advised to leave the vehicle for problem solving by mechanics. I waited at the dealership until such time Miguel notified me the problem had been rectified. He then explained to me that the oil filter canister oring had been pinched causing oil to leak - they replaced oil filter element and oring - added necessary engine oil and let vehicle idle for 20 minutes...test drove vehicle, all okay at this time and cannot hear any rattle. They also power washed engine bay and undercarriage of vehicle. This is all documented on invoice. Vehicle was released and I drove it back to my residence. Then, later that evening I drove to and from a local grocery store and vehicle sat in driveway the rest of the evening. On Thursday, May 2, 2019, I drove vehicle to get gas at station and then to get groceries at local grocery store and back to residence. Vehicle sat in driveway for the rest of the evening. On Friday, May 3, 2019, I drove my daughter to the horse center and headed back to my residence in Sacramento. Later that day, I drove back to the horse center in Galt and picked up my daughter. Then, I dropped her off at a residence in Galt and drove home to Sacramento residence, at which time the check engine light came on. When I arrived at my residence, I immediately called the Elk Grove service center and asked to speak with Miguel. He had day off and I was given an appointment time for the next morning, Saturday, May 4th at 7:50 AM. I arrived at service center at 7:45 AM and an advisor named Sulaiman checked in vehicle. I left and received a phone call later that afternoon stating that the diagnosis was that a part called the "camshaft" needed to be replaced. The estimated cost was at $2500.00. I immediately asked if this was directly related to the rattle in the engine and the loss of oil. I was told this was not related, but due to normal wear of the part. Feeling blindsided and confused, I asked to have time to think this over and call back. I then consulted with my father and the original mechanic (owner of Lodi Smog & Services) of the vehicle, as well as, other mechanically knowledgeable sources - ALL concurred that the engine had been effected/damaged by previous oil loss - the rattling sound within engine compartment being the most telling sign. A camshaft is a part within the engine and does not wear out on its own unless there is insufficient lubrication due to lack of oil or factory defect. I decided to address face to face and meet with Service Director that same day, Saturday, May 4th. He was not available that day, but was going to be in on Monday, May 6th. I came in at 9:30 AM and met with Brian Chase (Service Director of Elk Grove service center). Sulaiman addressed the matter first and then I was given the opportunity to present my side. Brian made it clear that this was not something he had heard of and that he was going to consult with the foreman to get his opinion on the matter. He also made mention of how "$2500.00 for someone like me was probably not as big of a deal to pay as it would be for him" . This confused me as I did not understand the relevance to what we were discussing. I found it to be rather unprofessional. I did agree to give him time to confer with foreman and told him that I would wait to receive his call. At approximately 3:10 PM, he called me and left message. I called back a few minutes later and left message. He then called me right back. I was told that the diagnostics had been re-run and that the vehicle had been driven for 27 miles. The check engine light was no longer illuminated and that the vehicle seemed to be running just fine. I inquired about the camshaft needing replacement and was told that it was probably just air pressure that had caused the engine sensor to go on in the first place. It seems confusing to me that several outside EXPERIENCED and CERTIFIED mechanics all come to the same conclusion that the engine was effected by loss of oil - again, evident through the rattling of metal on metal within engine compartment, but Toyota disagrees AND is now saying that there is no need to replace camshaft...a $2500.00 replacement just disappeared? How can this be? SO, this brings me to my conclusion...Since original diagnosis of camshaft replacement was given, I have not and will not be driving my truck until there is reliable evidence that my engine is in good working order. I do believe this is the responsibility of Toyota as a whole, but this dealership specifically needs to reimburse me of any cost I may incur in order to come to the irrefutable conclusion that my engine is uncompromised. In other words, the cost to tow to another mechanic of my choosing and any diagnostic work necessary to come to that conclusion. If the engine is compromised, I will expect that Toyota step up and rebuild it to working order. My experience with Toyota spans over 25 years and I hope to be able to continue as a valued customer in the future. I also hope to resolve this matter to the satisfaction of BOTH parties. Please send email contact information so that I can send pictures of oil in driveway and maintenance invoices. Thank you.

Respectfully,
Julie A. Beattie

Vehicle VIN: AX106365

I wish to complain about the unacceptably dangerous configuration of head lights on my 2016 Toyota Plate Number 1GDB431 corolla hatch back, which I purchased from Big Rock Toyota 445 Wanneroo Road Balcatta WA 6021. I feel that there must be a consideration That the head light configuration is totally unacceptable for country driving conditions in Australia, as recent experience of mine demonstrates. When driving from Perth WA to my country residence in Katanning, I find that the low beam head lights only aluminate for Two and a half car lengths, at a speed of 110 km per hr this is far to short on roads where there are animal collision hazards and there is oncoming traffic, as I have no chance of avoiding a collision unless I slow down to 50 km per hr when traveling in a 110 km per hr zone on low beam, the same can be said for when negotiating bends in the road in a 110 Km speed limit area, when negotiating a bend in the Road if there is on coming traffic when on low beam, it is difficult to see the bend there for, once again I have to slow to a very low speed to maintain my safety. When traveling on narrow country road where there are many warning signs to slow down in regards to sharp bends, the high beam light does not aluminate the road side warning signs in a satisfactory manner, I am sure the danger is evident in this situation, if I do not see the warning sign to slow down, and I am traveling too fast to negotiate the bend. I have considerable driving experience I hold a heavy haulage truck drivers license and have been driving for over 45 yrs It scares me to think of novice drivers driving a vehicle with such a poor head light configuration, which I feel will lead to accidents and the death of more drivers in Australia.I purchased the vehicle for my wife who is a novice driver, the is no way in hell I will let my wife drive this car when dark. I like the Toyota corolla in most aspects, but am thinking of trading the vehicle in on a different make because of the safety considerations.

Toyota service at jimmy jones Toyota of orangeburg SC , poor customer service , had my 2017 tundra aligned on 4/4/19, and it was worse after the so called service and then upon calling in the issue the following morning they told me when I could drop it off on 4/5/19 but they couldn't get to it until 4/8/19 . This is what you call customer service really, I think they should come pick up my tundra bring me a loaner until its repaired. If not I will NEVER purchase another Toyota product .

Terry Padgett CEO TNTPrintwear

I am a regular customer of M/S. Uttam Toyota, in last two services I told to my service advisor to replace my fan fuse. They told me that it is not in stock , we will bring it and call you. But till date they could not provide the solution for same , who will responsible for any type of miss happening ?
Always near to my service these executive call me for servicing, due to their service and attitude I shall not handover my car for servicing to them until they will not provide the solution for my problem.
Here you are requested to take appropriate action, otherwise it will defame your brand.
Thanks.

3/22/19

I am receiving calls from both Toyota and Radius Collection claiming I owe a balance of $566.60 , every time they call the information they supply is different from the previous call, first I owe for the end of the lease, then for the beginning of the lease, then, because I did not purchase another Toyota, now because I returned the car a day late, everytime I prove that everything was up to date, the story changes, this is harassment, I am on permanent disability and did not purchase another vehicle because I am not able to drive more than a few miles and must have a licensed driver with me, so why would I purchase any car, please have this corrected or I will contact my Attorney as well as file a complaint with Consumer Affairs, this pure HARRASMENT.

I'm trying to get coupons for brake service for $100.00 off because I can't afford to pay the full price. I've been trying to get in contact with the customer relations manager and I can't get a hold of him/her. What can I do to get these coupons ? ASK TOYOTA won't help me out in any way. So, how can I get these coupons for brake service ? Thank you.

had 5 sensor change needed to be change i don't know lights were on they strip one charged me for it blame wear total charge over 1500.00 does it sound right never going back there again have a 2007 rav 4 hilo hawaii toyota i've been screwed before but not like this.

In September of 2017 I bought a 2017 Toyota Highlander Limited from Springfield Oregon. Since then I have had the tires rotated on a regular bases and Aligingments completed when needed. The Toyota Bridgestone Dulers 245/55R19 are wearing terribly and I have only 15,500 miles on them. I don’t tow or go off road with the vehicle, the tread averages from 3/32 to a max of 5/32 depending where you take the readings. I am now forced to buy new tires Michelin Defenders LTX M/S, since they are one of the few brands that wear well with this vehicle. The Store that I was buying the tires from
told me that my Tire selection was good and that Toyota had cornered the market on purchasing of these tires in the past by placing large orders of the tires in order to corner the market regarding this particular brand, knowing that buyers would need to purchase new tires earlier than expected. If this is true, I am deeply concerned with this type of business practice.
What I am only asking for is fair compensation to off set the cost regarding my purchase of new tires, tires that Cost above $800. This should have not occurred, the tires should have lasted at least an additional 30,000 miles.
I look forward to your reply and hope that some sort of agreement can be reached regarding this issues.

Thank you for your time,

Lauren Buck

Bought extended warranty and they lied about putting a new radio in my 2010 Corolla . They said the service was completed but it does the exact same thing . The FBI rated the dealership and closed it down. In Ashland Ky. Please contact me at 606-793-4348 ask for David.

A couple of weeks ago I had my car serviced at Fred Haas Toyota Country and the service rep said my battery needed replacing due to it failed a test. Later I was told by the service manager Barry Whitlock to bring the car in and I could get the battery replaced at a reduced charge, I visit the Toyota dealership in Tomball, Tx last night to replace the battery per Barry Whitlock and after waiting over an hour the service rep said they could not replace battery because when conducting another test the battery passed the test per technician, So I had to take my car home with the possibility that it could not start at any given time. Which the car belongs to my wife and it could leave her stranded at anytime in her daily commute. I was told to bring the car back and if the battery failed, then and only then I could qualify to get another battery at the prorated charge.

Benny Cavazos

Cell phone# 281-799-0050

I paid cash up front to the Toyota dealer bought brand new for my 2011 Toyota Rav4 4 door 4wd 4 cyl 4 speed Vin # JTMBF4DV1B5041828 in 2011 and I am very disappointed with the outside rubber molding on my window front and back it is like it was a bad batch of rubber or something they are falling apart my car is always in the garage so don't know why it is doing this, I have always owned Toyotas all my life and never had this problem, im just asking for Toyota to sand behind there car and replace front and back molding on my windows , Please help me out if possible..

Thank You , Tammy Owens Cell 870-754-2345
9809 Old olvey rd
Harrison Arkansas 72601

i had a breakdown on dec 9th and my car was towed to the Rustenburg Toyota dealership. the next morning I went and marius was introduced as my service provider. between dec 10th till 12th I have been fed with different stories of what could have caused the breakdown. on the 13th I escalated my query & dissatisfactions to service department manager who promised to get back to me on the 12th and as at today, dec 14th I have not had a word from him/them. My car is still at the dearlership workshop and no update is given to me.

072 406 5040

Good day,

I recently purchased a 2018 RAV4 SE ( Nov 18) from Canyon Creek Toyota in Calgary Alberta. I purchased this vehicle for my wife, we were well treated by the dealership, and by our sales person Eric Reyes. After a couple of weeks my wife noticed a crack in her windshield in the right bottom corner, it quickly spread across the entire windshield, so it needed to be replaced. I contacted the service dept, and to my shock, I was told it would be $945.00 for a new windshield and 1 hours labour. I was shocked at the price, my windshield for a 2015 Santa Fe costs $250.00 to replace. Jeff Penner from their Service Dept, was able to get the price down to $805.00.

I'm upset that the sales staff did not advise on the expensive cost of the windshield replacement, if we had of been informed prior to the purchase, we would have purchased glass coverage for $183.00 annually. I spoke with the Sales Manager Kelly and he told me their was nothing else he could do to help us out, because we got a smoking deal on the 2018 RAV4 SE.

I was considering purchasing a 2019 Highlander in Jan 19, trade in my Santa Fe, but after this poor customer service wrt the windshield, I will not be purchasing another Toyota vehicle.

Sincerely,

Trevor Shannon

I had applied for a vehicle at Toyota Monument ( Nardus) was the sales person who was not keen to help it was like am forcing him, it was such a drag even to get the feed back. Only to find out that my application was declined.Then went on to try Toyota Halfway Fourways, Sales Person (Godfrey Mulaudzi) . I then moved to the other branch but still got the same treatment but even worse I was approved and told to come collect after depositing R5000, then am later told the bank has declined because my salary deposit and bank statements do not match and no one cares to call and explain to me.. after visiting the dealership with my new boss trying to understand what's wrong after requesting a lot of things..I just find them to be so unprofessional and do not care about their customers...I am sure to advise people not to buy anything as the assistance I got was really shity.I mean why would one reason like that while on the application it was written that its a new job and attached is the new employment letter. they really don't want my support I shall go to other welcoming dealerships that have way better customer service and fully understand customer service. Toyota bad service and not so helpful consultants..

I agreed to be a cosignor on a 2019 4runner I told the financing dept at midland texas Toyota to address everything to the original buyer when paperwork went thru they put everything in my name registration warranty everything sent to my home as if I bought a 52000$ car I was lied to all around I have been under the understanding a cosignor is responsible if the buyer don't pay you will I bitched to them they said its the same I call bullshit they even dropped my credit score 50 points I am not worried the payments wont be made I'm just pissed how the financing side lied to us I will not ever deal with Toyota ever again in my natural born life I cant wait to rip their ass on warranty issues I will not go away on this deal I rate them minus 5

DEALERSHIP: Toyota of Orlando
TOPIC: The Loss of a Potential Sale
On Saturday November 10, 2018, I went to the above dealership to get a new car. I have a 2016 Prius V. I was handed off between 5 different people for some reason. One of them was Pedro. I was looking to purchase a RAV4. Pedro gave me the dealer’s price for a 2018 RAV4 XLE. I requested additional information of price with tax, tag, etc. Pedro stepped away and before I knew it he was servicing another couple in the next cubicle. I waited 25 minutes. Seeing that he wouldn’t be done anytime soon. I gathered my belongings and left.

Upon arriving at home I phoned the dealership to speak to the Sales Manager. Whoever I spoke to was curt and snippy. He “assured” me that he would relay my request to the manager. Today is Tuesday. No response.

A few minutes ago I attempted to leave voicemails with the General Manager’s executive secretary and the GM — himself. Both calls were disconnected at the electronic beep when a message should be recorded.

OUTCOME: The pricing of the 2018 RAV4 XLE was very good. I was ready to move forward with the purchase. Yet due to the lack of CUSTOMER CARE on so many levels, any future purchases of the Toyota brand is no longer of interest to me.

the new car just purchased, 2 weeks, 6 day in repair center, after 2 time repair, the "check engine light" is on all the time. the service is very bad.

At purchase time, I bought a third year of Toyota Care (except that it turns out to be "Total Care Auto"). When I was about due for the middle of the year tire rotation I heard a squeal from the rt. front brake area. I went to take the tire off and I was not strong enough with Toyota's lug wrench. I got my long handled click type 1/2" torque wrench and discovered the torque was at 137 ft lb. Toyota's manual says it should be 76 ft.lb. So, I took the car in for tire rotation and fluid level check. I was very vocal about the over torqueing. The service lady said the service dept. was supposed to hand torque and that if she had a flat tire she would not be able to change it either. Well, they did the mid year servicing. Subsequently, I decided to check their work and found that it was again torqued at 137 ft.lb. Also, the hub caps were incorrectly installed in that you could not get the deep well socket to go on the lug nut and the hub caps weren't all the way on the wheels. NOW I'M MAD. Larry H. Miller Toyota in Colorado Springs has not returned my phone calls. I want my $100 dollars back for the one year Maintenance Agreement. I don't trust them to do any more maintenance on my car!

I called 18003314331about a week ago and put in a complaint 18162425 and spoke with sharyce and was told that a manager from millennium Toyota would call me in the morning. No one called me so I called again and as a result I spoke to a different manager who said they would look into this complaint and call me back. As of today I still have not received a call back.

Larson Toyota of Tacoma sold us a 4Runner then after we paid for it in cash they said it had already been sold. Then they offered us another one but couldn’t get it from the other dealer. Then they offered us a third one for an extra $500 and after driving over an hour for a second day we arrived to find out the 4Runner wasn’t there and the salesman didn’t know where it was. We then left and they couldn’t give us our check back because it was the weekend and they couldn’t get the safe open until Monday. An assistant sales manager called us on Monday and asked what he could do to make it better and we said the only thing they could do is sell us the 4Runner they offered for an extra $500 for the original price and he said he would call me right back but never called.

I bought a 2017 Toyota Extra Cab from Uitenhage Branch in the Eastern Cape and their service was excellent . A securi - lid was installed by Rhino Linings in Port Elizabeth, arranged by Toyota on my behalf. I received my extra cab and consider it the best vehicle I ever bought. The security lid is now damaged, purely by just opening and closing the lid (for normal operating purposes) and requires a slate replacement. The damage is caused (according to the supplier) due to the lid not being serviced.
I have not received any communication, instruction and or manual to direct me to service the lid - the supplier now claimed that the sticker on the lid gave clear instructions, but you need to climbed onto the cab, go on your knees to read the serial number and instructions.
My concern is that Toyota is using sub contractors to perform or install equipment, then deliver the vehicle without proper instructions and or any cautions.
I have address the matter with Mr Scott Woods, the MD of Securi-lid who absolves the company by referring to the "bold instruction" on the security lid - this is a first for me!!!
Totota HYF986EC
Welcome to contact me

Dears,

I’ve a problem with Toyota Egypt as they give authorization to untrusted vendors, the problem stars 4 months ago and still have the same problem till now when I made a visit to United Group For Trading & Distribution Toyota Service Center 6 of October branch to change my car broken windshield the maintenance team and the branch manager confirmed that united group 6 of October is an authorized vendor from Toyota Egypt for selling cars, spare parts and service center however when I went to the insurance company to submit the required documents and invoices they refused to give me the money and mentioned that United Group For Trading & Distribution Toyota Service Center 6 of October branch is not an authorized vendor for Toyota Egypt and they asked me for united group authorization documents to be able to proceed when I asked united group for the documents they refused to give it to me and gave me a copy of the original invoice from Toyota Egypt Abo Rawash branch which contains a long list of spare parts none of them belongs to me except the windshield (document attached) the insurance company rejected the document as it’s not an original invoice, the spare parts list which not belongs to me and a variance in money between both invoices the one United Group gave me to submit in the 1st time I went to insurance company and 2nd time the copy of the original invoice of Toyota Egypt Abo Rawash branch. when I went back to United Group 6 of October they told me they are authorized for selling cars and spare parts only and they are not a service center and again they refused to give me the authorization documents to submit it to the insurance company to take the money, I’m tried to call them a lot but they are not answering my calls

Yesterday 18/7/2018 I’ve contacted Toyota Egypt hotline 16550 at 4:07 to fix this issue with the compliant team one of the agents answered my call when I told her the problem she left me on hold during the call a lot and she returned back without fixing my problem and told me we have nothing to do for you as United Group For Trading & Distribution Toyota Service Center 6 of October branch is not authorized vendor when I asked her to recheck again as maintenance engineers in Toyota Egypt Abo Rawash branch told me that it’s an authorized vendor she left me on hold a lot and returned again united group is an authorized vendor!. I asked her to take the original invoice from Toyota as I already have a copy of the original she left me on hold for a while and returned again with we have nothing to do for you and we won’t give you the original invoice and told me a shocking information that United Group For Trading & Distribution Toyota Service Center 6 of October branch is a show room and authorized for selling cars only!. I’m wondering how United Group is a show room for selling Toyota cars only and not being monitored by Toyota Egypt in maintenance and spare parts to overcome such incidents to avoid customer dissatisfaction.

I do believe that you have a fix for my problem and wish to hear from you soon

Note:
• I already dealt with them before in repairing my car and changing genuine spare parts and Toyota Egypt Abo Rawash branch maintenance engineers confirmed that United Group For Trading & Distribution Toyota Service Center 6 of October branch is an authorized vendor and no problem to deal with them

In December I revived a letter from Toyota about a frame recall on my 08 Tacoma , took the truck to Superior Toyota ,Parkersburg WV . The dealership found a hole in the frame said it needed replaced they would contact me with an appointment date and time ! In may my inspection sticker expired had to go to the dealership to get a inspection sticker since no one else would put one on it because of the frame but the dealer did after the sticker was put on they finally made an appointment . When I went to drop it off they did not have a car for me to drive ( which they were suppose too)! Had to reschedule , finally got it in last week . On 7/17/18 the service department calls me and inform me that during the process of changing the frame the tech broke the bleeder valve off on the front brake caliper, and that it would be $120 for a new caliper and $92 for labor to replace it . It wasn’t broken when I dropped it off I informed them of that , and I didn’t feel I was responsible for cost of repair for somthing they broke . On 7/18 they called and said they would discount the part $20 now it’s $99 and labor would be $42 now , I’m sorry but I fail to see how it’s up to me to repair somthing they broke? I have called customer service twice someone was suppose to call me back yesterday never heard from them . I would appreciate if we can get this taken care of ASAP due to the fact I use my truck to pull a trailer for my second job which I have not been able to do for the last week . My number is 304-481-0495 thank you Keith carpenter

Ginger Jackson July 12, 2018
7207 Murray Lane A
Yucca Valley, Ca 92284
909-684-8846
hotsassyass@hotmail.com

Toyota of the Desert
I have a 2011 Toyota Camry LE, I had an appt this morning at 7.20 for oil change, I bought the 3 for 109.00. I asked if they could check the brakes & transmission fluids. The clerk that helped me this morning, came back to me about an hour later & said the brakes are fine. He then said something about the oil plate needing to be replaced 450.00, so agreed. About 10.30 or 11am am ready to go. I leave, go to my next appt. there about 45mins, come out to get in the car and there’s a puddle of oil under my car. I check it, it’s oil, I go on to the next place, come out again and there’s a puddle oil. I come back to Toyota the clerk take it right back to the tech. 30 mins later he’s handing me my keys. He said something about the seal leaking, they fixed it added more oil cleaned the bottom of the car. I was good to go, how ever am wondering if it needed to be replace in the first place, 450.00 is a lot of money for me. I get home, here about 45mins I check under the car and there's a big puddle of oil. I'm frecking mad as a hatter, meaning am livid, pissed off ect… I don't want to sound ugly, I need to be in Parker AZ tomorrow to plan a funeral. My boyfriend of 17 yrs was hit & killed by a drunk driver over 4th July weekend. I'm running out here. I'll be at Toyota tomorrow at 7am to get this resolved. I'm very upset. I'm not sure how much oil will be on the garage floor in the morning, probably all it. I need my car, what am I supposed to do. My car wasn't like this before no leaking no nothing. Ginger Jackson 909-684-8846

Took car to dealership for oil change & tire rotation. Specified "no Synthetic oil". Had coupon for $19.95 oil change & one cent tire rotation. Was charged $57.30. When questioned the Advisor said "we put in synthetic oil, it cost more" Declined to honor coupon. I will not be going back to McKinnon Toyota in Clanton, Alabama.

I went to Kings Toyota in Cincinnati which is 30 miles from me to purchase a 2018 Camry which I negotiated online. I also confirmed the availability.Upon arrival told car not available. I was then led to a new Avalon.Bait and switch.Unfortunatly I bought it being told that all the scratches would be polished out. WRONG! So I purchased the Strike Force sealant and undercoating being told they would further polish the vehicle and it would be fine. Took car home parked in garage until appointment in 3 days to have it done.Took car in on Thur. 3/1/18 and told it would be done next day. They called next day to say sorry but your car was damaged! Told them immediately I Do Not want that car. They didn't ever call back! I had to drive to dealership 4 days later to find out car in body shop. Again I told them I don't want that car. They told me I have no choice it's my car. I said I don't want it I want the Camry I Originally dealt on. Get this they said I could have the Camry which now all of a sudden appeared but I lose my 10,000.00 down payment. What is that? Today is 3/10/18 and still have no car. Been in repair all week. I DON'T Want this Car! Fred Balanger (937) 677 1762

Vehicle booked for Friday 9th February 30000 service, at your Alberton branch, this is a operational vehicle used by the SAPS and was confirmed by Toyota staff.
AT the point of hand over I mentioned the brakes needed to be replaced as it was steel on steel !!... I heard nothing during the day and at 16h35 I received a call from Susan who then informed me they needed authorisation to replace the necessary brakes..
I said this is unacceptable, I mentioned upfront the brakes needed replaced, they would also require to phone the bank for authorisation, but this was totally ignored. She then suggested the vehicle stand over until Monday for the financial authority, Unfortunately as mentioned this is a state / operational vehicle and I needed the used of this to be able to perform my duties..
I requested the manager to contact me, to no avail.. then a Ms Greeff contacted me and stated " that I needed to hand in the vehicle with pre-authorisation prior to the service " passing the buck as far as I am concerned ! this is the third time my vehicle has gone into the branch no questions..
My issue, Why did it take them until 16h35 to contact me ?
Why when I mentioned up front about the brakes did they NOT advise me of the pre authorisation ?
I am in the force and NOT in administration / finance, therefore I am not au fait with the SAPS contact in force with Toyato.!
I find this service totally unacceptable, I am now not operational over the weekend due to your negligent / incompetent staff, no offer of compensations except she said I could take the vehicle !!! ( even thought they said there was 2mm usage,) i'm sure you know this would not be covered by insurance plus a danger. Self explanatory.
I hold the post of Lt Col and need to be available to attend various criminal scene when called upon, thus I will not be able to do..

Extremely unhappy with your service and staff.

Been goin here for over 10yrs as I trust(ed) the service dept at Chula Vista toy. First my online coupon wasn’t honored as past visits because it’s a Lexus. So I got charged more. Brake job was also more than I expected. If I knew I was goin to pay more than usual I might as well take it to Lexus dealer. I enclosed all receipts and my bill of $666 which is about double what it should’ve been for just a simple oil change and rear brakes.
I hope this email helps in resolving this issue and making your service reps knowledgeable of what good service is. I own 4 Toyota’s and doubt I will bring them back again. I also was thinking of purchasing a corolla for son but may go to Honda. Thank u for reading this
619 781 2755
Michael Duran
2490 new seabury way
Chula Vista ca 91915

My complaint is not with a Toyota product. This happened after the fact of purchase. My husband and live in NC and bought a Toyota Tacoma at Cherokee Toyota in Canton GA. When we purchased the vehicle we agreed to pay the purchase price if the dealership would pay the NC tax. We thought the cap for NC tax was $450 dollars. When we went the tag office to register the vehicle they said we owed another $574 dollars, so the total would have been over $900. The dealership is near the NC line so they have many purchases from NC customers. I feel like they should have been aware of the cost and let me, the customer, know because that would have influenced the purchase. We paid cash for the vehicle and thought the dealership would pay the taxes. I feel ripped off. I should have known more about taxes, but a dealership should be able to say sorry this is the amount you will have to pay. My husband and I have bought 4 Toyotas in the last 6 years and never felt this way. I do not know if this will do any good but am very upset about this purchase and have no confidence in the knowledge of dealerships.

I received a message of your awards . Is it true

I have never been treated like this before. I was told to come in so they could look at my car First of all its a Toyota pre certified car The man who took my car said that the trans was not covered.a cert Toyota trans is covered for 100000 thous miles.so after that I went to find a manager.he said the trans should be covered.so I make a appointment .Got there at 7.45 am and sat for 4 hrs and not one person cared to tell me that they weren't going to do anything until they talk to another Toyota dealer that did the diagnosis.well I gave that to them and 4 hrs later nothing. I will never buy from this dealer again.

I took my 2016 Toyota Camry se for the 10000 mile service. I was given a ride home and back to the dealership, up to that point I was happy with the service, then every thing took a 180 degrees turn. The person who went to get my car scraped the bumper against a wall . They were honest about it and rent it me a car. the car rental took about an hour. I was told at the time that because it was a sunday, the body shop was closed.

They would call me and let me know how long it was going to take to get my car fix. Four days went by, I didn't hear from Toyota, so I called and asked to speak to Juan Cardenas, he is the person who attended me on Sunday. I left a voice mail but never heard from him, next day, friday, I called again but Juan was off so I left a voice mail for Bruce, Juan's replacement. I did not hear from Bruce, so I called back to speak to the service manager, Steve, I left a voice mail did not hear from him either.

Why not take 5 minutes and keep the customer inform. Why advertise express service, easy to book appointments. Sunday appointments when they don't take a minute to inform a customer. I still don't know the status of my car.

I have only one Toyota dealership in my area (without driving over an hour). I have had issues with this dealership in the past (mis-diagnosis or ignoring preventive issues, nickel and diming me with charge after charge) and vowed to never use them again. Unfortunately I had to bring my truck there for the rust recall (February 2016).

They stated that my chassis was 'marginal' but is okay. A few days later I had the opportunity to view and photograph the chassis and was amazed how much rust and steel separation there is. And that's 'marginal'? I disagree. Photos are attached for your consideration. Second recall came regarding the leaf springs (June 2016). They told me immediately that the leaf springs need to be replaced. "Will be about 4 weeks to get the material." That was June; nothing yet. No contact to update me on status.

I do not wish to put myself (and others) in harm's way due to their substandard inspections of serious safety issues. View the attached and advise your thoughts. I know it is difficult to go my pictures alone but this is a serious concern of mine. I would also like some kind of status update on the leaf spring replacement.

If deemed necessary by you I would like to get a second opinion of this issue. I am willing to drive the extra distance in lieu of visiting the local dealership. I have a few more pictures as well and would be glad to get as many as you need for a proper diagnosis. I also wanted to get my concerns recorded somewhere other than the local dealership.

I've been a loyal customer for the life of my truck. I bought an extended warranty with the purchase of my truck. However, Toyota did nothing in my claim of having an original driveshaft. I still had to pay to replace my driveshaft. Well, Toyota is loosing my business. But I'm sure this means nothing to you. Toyota apparently doesn't value their customers. I repeat, Toyota doesn't value their customers

I took my Tundra 2012 for oil change in Laredo Texas and the Rep tells me a lug on the truck is not threaded correctly. He then tells me if they make the tire rotation the screw will break. I told them that they are the only ones that performed work on my truck. If I want to replace it, it will cost me $100 flat. I didn't mess it up, it was them who did it and now they're trying to charge me for it. It's always the same story here in Toyota of Laredo.

I bought two vehicles from a 2016 Toyota Tacoma and 2016 Avalon it was an Impulse buy the Avalon is $1,100 a month to Tacoma is $1,000 a month. I have tried everything every car dealership to get rid of this to lower my payment but everybody laughs at me my family and myself has been taken advantage of. I'm looking for someone to correct this and yes I have good credit but they took my family to the bank. They charge me 10% for the Toyota Tacoma and 11% for the Toyota Avalon and yes my family struggles now. If there's anyone with a conscience in Toyota corporation someone will contact me. Thank you it's only a matter of time before I will have to surrender the vehicles.

The complaint I have and keep hearing from people who also bought Toyota Sienna vans is that the air bag light comes on. If all seat belts and all chairs are in a perfect position, sometimes the light goes out. We put up with this for years as I saw friends go to the dealer and dish out hundreds of dollars and still have this problem.

I replaced the seat belt that was the one that was always hanging up and things were fine for awhile. The air bag light is on again and now a new problem has come up. If so many people have this problem why not a recall to keep customers coming back?

Now, one by one all the warning lights came on. Bob Richards Toyota in North Augusta, SC, said the ABS is going out and all lights will come on, even when my car is not on. This condition will drain my battery. Toyota said the ABS system needs to be replaced. So, $2,970. later the lights go out for three days. Then guess what? The airbag light came back on. The Service manager said the next thing they recommend to do is replace all wiring to each seat belt at $700.00 each.

Is this a China revenge? Do you think thousands will soon learn you do not have a good product?

I am writing this letter of complaint and my dissatisfaction with the Toyota Dealership Piercey locate at Milpitas, CA that I bought my Corolla at. I had a terrible experience and felt like they not only wasted a lot of unnecessary time with negotiations as well as being sneaky about the different costs of packages. The employee who is financial manager charging me more money than was explained to me.I've been a big supporter of Toyota for over 10 years so I am deeply disappointed by my recent experience with the company. Their costumer server never calls back to me.

On Friday, September, I went to the local Toyota dealer for advice in selling my 2009 Toyota Camry which I had purchased there. The employee I talked to looked at my car, and told me to ask $7,000. It is in very good condition except for a dent in the front fender. He advised me to not have the dent repaired, for which I had an estimate of around $800.00.

I returned the next day, and talked to a man wearing a black shirt, who I think might have been the manager, because the other employees were wearing red shirts. After some conversation, he told me he could give me $6,000. I drove home, removed everything from my car, and returned to the dealer. The man in the black shirt was busy, I think selling a new car. I had to wait a very long time, over an hour without an acknowledgment, before he came to talk to me. Without any further conversation, he told me that he could give me only $5,000. This was maybe two hours total since he had offered $6,000.

I am a 95 year old widow living in a retirement facility. I am very nervous about advertising and attempting to sell by myself, and the man who reduced his offer knew that I was concerned, and he took advantage of me.