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Write for Us UPS Complaints Continued... (Page 5)
341+ reviews added so far. Upset? Call UPS corporate: 404-828-6000No Reviews
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Said delivered package but I haven't seen it can't get up with no to help with that one get another one few days later driver leaves it in in front of building in rain didn't even know anyone know , building right beside main highway
UPS DRIVER LIED AND SAID HE/SHE DELIVERED MY PACKAGE AT 7:49 THIS EVENING, BUT I KNOW FOR A FACT THAT THE UPS TRUCK DID NOT COME ONTO THE PROPERTY BETWEEN THE HOURS OF 7:45 AND 9:00 P.M. SINCE A GROUP OF US WERE WAITING FOR IT RIGHT OUTSIDE MY DOOR, IN FULL VIEW OF THE ONLY DRIVEWAY ONTO THE PROPERTY. THE TRUCK DID NOT COME HERE.
I WAS WAITING FOR THE PACKAGE ALL DAY, SITTING IN MY RECLINER JUST 2 FEET FROM THE DOOR. MY DOG NEVER BARKED. NO ONE EVER KNOCKED. NO PACKAGE WAS DELIVERED AT ANY TIME.
APARTMENT NUMBERS ARE PROMINENTLY DISPLAYED RIGHT OUTSIDE EVERYONE'S DOOR.
MANY TIMES THROUGHOUT THE DAY, I TRACKED MY PACKAGE IN REAL TIME. I NOTICED THAT THE TRUCK WAS RIGHT ON TOP OF MY PROPERTY IN THE MORNING, BUT THEN LEFT THE IMMEDIATE AREA AND GOT FURTHER AND FURTHER AWAY AND NEVER CAME BACK.
THIS IS NOT THE FIRST TIME THAT A DRIVER HAS LIED ABOUT PACKAGE DELIVERY. THE LAZIEST PEOPLE IN THE WORLD WORK FOR UPS AND USPS IN ALBUQUERQUE, NEW MEXICO. LAZY LAZY LIARS!
MY DOG WAS OUT OF FOOD. THAT IS WHAT I WAS WAITING FOR. I AM DISABLED AND MOSTLY HOME BOUND AND I PAY A LOT OF MONEY TO HAVE ALL MY GROCERIES BROUGHT TO MY HOUSE, INCLUDING MY DOG'S FOOD. I AM JUST FURIOUS WITH UPS. SICK AND TIRED OF THE HORRIBLE SERVICE. I AM ADVISING AMAZON THAT THEY NEED TO GET A CONTRACT WITH ANOTHER COMPANY. UPS IS AWFUL.
Why was this shipment Delayed? and Why did it take 2 Days to go from ARRIVAL to DESTINATION?
UPS Package Tracking
Tracking Number: 1ZX1V1580352102321
Shipping Provider: UPS
Status: In-Transit
Delivery Date: ----
Destination: Collinsville, TX
DateTimeLocationActivity
2019-06-1005:44 AMDenton, TXDestination Scan
2019-06-0805:55 AMDenton, TXArrival Scan
2019-06-0805:04 AMFt Worth, TXDeparture Scan
2019-06-0712:16 PMFt Worth, TXArrival Scan
2019-06-0611:00 PM----Recent weather has caused delivery delays. Recovery efforts are under way to deliver your package as soon as possible.
2019-06-0502:40 PMHodgkins, ILDeparture Scan
2019-06-0512:09 PMHodgkins, ILOrigin Scan
2019-06-0405:37 PMLuckey, OHPackage is in transit to a UPS facility
2019-06-0405:36 PM----Order Processed: Ready for UPS
Worst deliver service you can have. This time they feel that a tree might be down in my driveway. At least FEDEX ALWAYS DIVERS ANS PACKAGE NEVER RIPPED DAMAGED ANYTHING. ALL I want is my order. They have had it foe 2 days now.
Please educate your drivers to respect women----a driver in the west valley delivered a heavy case of wine to my home----he carried it into my home--he mentioned he could help me drink the wine----no thanks-----this is the second time----I thought it was inappropriate ----However as a half joke I offered him a small drink---he accepted---I usually offer vendors water as a courtesy---I definitely was NOT interested in him---he than advanced towards me hugging me hard several times---and groped me----I asked him to stop----and he finally left---I shall never let another driver---especially him in my home----he is lucky I did not call the police---and he still has his job----This just applys to one male---my boyfriend is aware, and we are both very angry---I just wonder who else he did this to? drinking and assaulting women are criminal acts on the job---especially driving---I will never order anything UPS as to avoid him----
UPS drivers need to be fired. There rude and always leave the customers packages out on the street. They don't even knock or ring your bell. They just drop the box on the ground and leave. Something needs to be done to stop this on going problem. Packages are being stolen every day because of these uncaring/unprofessional drivers. I been filing complaints with supervisors and the so call consumer advocate dept. and still every month I'm on the phone filing another complaint against the driver. NO ONE DOES ANYTHING!! Then I try to reach out to the corporate office and that is just as useless, I never get a person on the phone then the call disconnects. I been putting in complaints since 2010, I've submitted video, pictures to support my on going problem with these drivers. I never got any return phone calls or emails in regards to my complaints. UPS and the rest of the delivery services(USPS, FedEx, Amazon) sucks big time.
My passport was picked up by UPS yesterday with delivery scheduled for today at noon. It still states noon. So for more than 24-hours, UPS has been lying to me and as a direct result of this lie i made no alternate plan and am going to lose the cost of my flight while also having to book a new one. Your customer care (bull to care) has admitted that chances are 100% that it didn't leave and I'll have to wait until the next business day. Meaning a shocking loss and no one can give me anything but platitudes. If UPS had at any stage stopped lying yesterday I would have had recourse to change my options and go for a more reliable service but as a direct result of their choices I am in a great deal of trouble. The response of customer care is to say they can refund the cost of delivery. That is not the point of this issue. I need my flight refunded. I need someone to stop telling me the same thing. Manager pzb1wxf says UPS will not pay for "consequential" damages despite admitting that keeping me in the dark makes them absolutely responsible for this.
!ZF4Y150218302935, mailed last Wednesday for two day delivery, no package as of today, after repeated contact on my part to UPS not one reply , I have called the phony store i mailed it from and they tell me its UPS issue, UPS tells me it the independent UPS location i used problem.. Thanks a lot UPS what great service take the money and run
The last three deliveries were tossed in driveway near garage. I have a sixty foot covered front porch the driver passes on his way out of my driveway. Packages are left in bad weather and have been wet when retrieved. This is laziness and lack of concern.
Just wanted to tell you about my latest contact with UPS
I ordered something on ebay needed it quickly so the seller said he , that he would use usp
So it would definitely get it
As ups reputation this is the tracking detailed
tracking No 'UPS 1Z2V7V486830401287
Tracking Result
Delivered
Tracking Status:
16.04.2019 08:45 GB Order Processed: Ready For Ups
16.04.2019 11:04 Glasgow Drop Off
16.04.2019 11:04 Blantyre The Ups Access Point? Location Has Prepared The Package For Return To Ups Or Pickup By Ups.
16.04.2019 16:25 Glasgow Pickup Scan
16.04.2019 17:11 Glasgow Origin Scan
16.04.2019 18:30 Glasgow Departure Scan
16.04.2019 21:50 Preston Arrival Scan
16.04.2019 21:59 Preston Departure Scan
17.04.2019 00:04 Tamworth Arrival Scan
17.04.2019 03:11 Tamworth The Package Is Being Held For A Future Delivery Date. We'll Attempt To Deliver On The Date Requested.
18.04.2019 04:52 Swansea Delivered
As you can see it was delivered to Swansea at 04.52 on the 18th april
But it was not my address I got in touch with ups and this was the email I got back
I checked the shipment and it seems that there is a discrepancy with the address delivery. This shipment shows delivered to Amazon. Please provide me the following information so we could raised this with the relevant team:
- Phone number
- Address
I will wait for your response. We appreciate you bringing this to our attention. I hope that you will afford us the opportunity to earn your trust and reestablish your faith in our service.
Should you require further assistance, feel free to contact us.
Kind Regards,
Yarilie B.
Then I got a phone call saying that ups would not go and get it back to me
I could not believe that a company with ups reputation could not sort this simple thing
Send the driver that delivered it to go and get it then deliver it to me.
I have checked with the sender and he said that it was the correct address.
Do not know if you could sort this out as your people do not want too.
this was the last email I got from the sender
syoung1953
It was wrapped in blue plastic, it had 2 postage labels.One on the front and one the end. It had brown sticky tape around to hold it together. Fingers crossed
why the driver cannot get it right I do not know
I know someone who works for another delivery company
and they could not believe it
they said incompadent driver or you tecnicle equipment not up to the job
even if they looked at the post code they should have known it was the wrong
area
Hope you can help
Thank you
alan kulpa
9 greenfield terrace
Pontyberem
Llanelli
Sa15 5aw
Phone No 01269 870919
Sent from Mail for Windows 10
UPS delivered my Amazon package to the newspaper box which is 400 feet from my front door where the driver said it was delivered! This is the second time and I got no response from UPS until I filed with the BBB. The package was hanging out of the box and exposed by a busy highway for 15 hours and a miracle it was not stolen. I was told the package should have been delivered to the house at least? The UPS website is useless to make a complaint as it apparently only allows one to answer questions which does not address the problem. The phone number is as useless for the same reasons.
I’m a 66 year old man who has been legally disabled since 1990.
I’ve discovered UPS (United Parcel Service) is willing to collect money (shipping charges) yet haphazardly abandons responsibility when delivering packages to residential properties on a gravel road at speeds in excess of two times the posted limit. As a result, the road must be repaired often and ultimately repaved.
I asked the UPS driver(s) on multiple occasions to slow down on camera. I explained the children, horses and dogs residing on the properties. I explained the wild rabbits, javelina and deer that frequent the road, yet the UPS driver(s) ignored my requests. I telephoned the UPS local office and call center registering a complaint numerous times… to no avail.
Since a UPS driver has already struck and killed a deer, I am calling for all businesses and residents to take notice on behalf of the children, horses, dogs, rabbits, javelina and deer. The UPS corporate office has exuded prejudice and discrimination; continuing to condone the UPS driver(s) immoral actions and lies. A class action lawsuit is in order to establish resolution of abuse.
.
I've noticed this becoming a trend lately from you guys and I really don't appreciate it! Do NOT mark my PKG as "DELIVERED" when I know it hasn't been delivered to me.. I was promised it would arrive yesterday's date, tracked it. UPS Marked it as delivered at 3pm. You liars!! Guess when I got my pkg? Just a few mins ago, 2pm today, not yesterday as you marked delivered!This is very irritating and it's NOT the sellers' fault but they get to feel and hear the negative impact of the UPS "deceitful acts" just so it looks good in your books even though in reality, the packages are not being delivered promptly.. It's either your delivery people are not meeting your goals or your goals are too unreachable for your business. But stop LYING to people!!!
To Whom It May Concern: I understand these drivers are busy and working into the evening hours is not fun. I was a mail carrier for over 30 years so I do understand. What I don't understand is poor costumer service. We have a front porch that we leave unlocked when we are expecting a package A lot of times I will find my package outside the door, sometimes a few feet from the door, sometimes the package will be inside the porch, which I really appreciate. My major complaint is when I am having frozen food delivered in a styrofoam cooler left outside at night. I was expecting this package on 4/6/19, so around 8:00 pm I checked, no package. I checked again at 8:42pm and there was the package. Its bad enough that they couldn't open the door and put in right inside the porch, BUT THEY DIDNT EVEN RING THE BELL!!!! Had I not checked at 8:42pm this food (and this carrier knows it is food in a Styrofoam cooler) would have been there all night, which HAS happened before. If there is a policy about not opening porch doors, which I don't think there is because some carriers will open the door and some don't, can they just ring the doorbell? The doorbell is in working condition. I wish I had taken a picture to attach it to this email but I didn't. I am sure you can use this tracking number to know when it was delivered: #1Z 038 550 02 1351 3939 My name is Gloria Meigs my address is 896 Kings Post Rd Rockledge, Fl 32955. I will be following up with a call to the corporate office on Monday. I am really tired of this type of costumer service and I hope costumer service is important to UPS and that this email will get a response and will bring change I am sure this carrier would not appreciate this kind of service at his home. When you are a carrier always deliver the package the way you would want your own package delivered.
Thank you,
Gloria Meigs
meigsx2@gmail.com
Marriott Grand Marquis
2121 S. Prarie street Chicago
Good Afternoon,
I am just reaching out to ensure that our UPS drivers deliver all of our packages to the indoor dock area. Over the past couple of days I have found important guest packages left outside of our dock doors, and that is unacceptable. I am hoping that this quick note will resolve this issue. Please feel free to reach out to me at 312 824 0640 or email gilles.jones@marriott.com. I appreciate your assistance.
Thanks,
Gilles Jones
I ordered a part from Lazy Boy over three weeks ago that was to be delivered to us via UPS - Tracking # is 1Z3156020314401666 (which I only received today). Anyway you shipped it back to Lazy Boy without delivery or notice to us that you had it in the Reading office. When I went to the Reading office, the women said to me that it was a new driver and he didn't know to leave it at our door even if no one was there, (However, we are retired so we are home and can verify that delivery was not attempted). The tracking said they made two attempts which is totally false. Now you shipped it back to the company without any notice to us that you had it and we need to wait for them to receive it and then return it again. THERE BETTER NOT BE A PROBLEM WITH DELIVERY WHEN IT IS RESHIPPED!!!! We have a broken piece of furniture that cannot be repaired until you do YOUR JOB!!!! This driver needs to be properly instructed on delivery procedures!!
I paid $107 on 3/8 to arrive 3/9
It did not arrive until Monday. The box had a big sticker on it saying "Deliver Saturday"
I find it totally inacceptable that I am not being refunded the entire amount since I did not get the service I requested
If I wanted it there on Monday I would have sent it by USPS for a lot less
There is no sense of UPS trying to provide good customer service or even caring if a customer is unhappy and will never use or recommend your services again
I think you should refund the entire amount and give me credit for another service in the future
Hi I live at 164 Luther Shrum Ln. Lincolnton, NC 28092
I don't know who does our deliveries but they are far from what I'd consider capable. I have been out of the country for 2 months. I went up to my garage/work shop which is 200 feet from out house and find a package on the ground for my sister, Judy Morrissette. While I was gone they delivered a package on the hood of one of our vehicles, in the rain. A covered porch only being 10' away. They constantly leave packages in the rain with no plastic bags protecting them. I have 4 exterior doors on our house. Over 1/2 of the house has a covered porch. They continually leave packages at uncovered doors in the weather. Why can't the put them on the covered porch. One time the gut got his truck stuck while trying to drive through our yard. Tore up the yard by putting rocks under his tires and just left everything for me to clean up. We also get a lot of deliveries from FedEx and have never had a problem. I just don't understand the poor service of delivering packages. Than You
I will be addressing you about continuous acts of fraud and this last act which involves Tracking Number 1Z30200F0318804159. Since I have moved to my current address your drivers have constantly updated my deliveries falsely. I moved into my home on 06/01/2015 and I pay for delivery of good to my home but your drivers always put that they have attempted delivered and their is no access or it is not secure. The problem with these I take off from work and most of the time I am waiting in front of my building and following your tracking updates. The I see and attempt and have to call and argue that the attempt was never made. Today I received an email that I missed an attempt on 03/16/2019 at 8:56pm. Which I did not know about because I was standing outside of my building waiting for a door dish delivery for my dinner from 8:40 to delivery at 9:15pm. I was also notified through email that my package was dropped off at a location in a different city then I live in. So I call your customer service who took my complaint and say that a supervisor of the driver would be calling me about the problem. I explained I did not want this because it does not change anything and that it does not address the fact and crime of not providing the service I am paying UPS to preform and complete. The supervisor called and started out by trying to tell me that the drop off point was selected by the sender and that I would have to go get the package because of that reason. She became upset then, and I told her that her driver lied about delivering my package to me because I was out in front of my building before and after the attempted delivery time. she started raising her voice and cutting me off and I raise mine also she the hung up the phone on me,
I signed up for UPS app. I didn't get and now don't want it because every time I try to us safari on my I Phone I am told can't connect to internet. Then https//www.apps.ups.com appears. There is no number that I can find that UPS has that the phone tree has appears to be packages and supplies. I would like anything about the UPS app I was getting could be removed so I can use my I phone to get on the internet. My phone number is 409-7711122. Any help would be appreciated.
My package was left outside my apartment building on the sidewalk ! No attempt was made to alert me. My Pill Pack Pharmacy package was with the same delivery. Well, my medications were taken to the, U P S store without my knowledge. This attempt supposedly occurred on , 3/6/2019 @ 11;48 AM. My info, Charlene F. Hall , 2825 Murray Ave, Apt# 506, Pittsburgh, Pa. 15217. Email address, reddfoxxone725@gmail.com. Home Phone # 412-521-5189. Tracking # 1z 727 066 03 6100 4640 .Thank You, Charlene F. Hall
Tracking #1Z6X30410303859462: I ordered item on Feb. 26th with Home Depot online for delivery to the local Home Depot in North Port Florida. I followed the delivery constantly. The package arrived at the Port Charlotte UPS warehouse on March 1 at 8:17 am and was scanned for delivery at 8:25 am. The tracking information said that it would be available for me to pick up on March 1st. Did not happen. The parcel is sitting in Port Charlotte warehouse which is only 20 minute drive from North Port.
I called UPS to ask why the parcel was sitting and not moving. The tracking now said that the parcel would be available for pickup on March 3rd. UPS Customer Service told me that the parcel would not be delivered until March 4th because the UPS warehouse in Port Charlotte is closed on Saturday and Sunday. Amazing! This is the best that UPS can do.
UPS and Home Depot provide tracking apps for following the delivery of packages knowing that a customer will be watching and anticipating delivery on March 1st and then March 3rd not knowing that it can't happen because UPS is closed. I am still having trouble believing that UPS is OK with this and that they expect to compete with other parcel delivery companies.
Customer Service Rep, Patrick M. at first explained that the parcel did not go out for delivery on Friday because of high volume. He later explained that it could have been another reason and only assumed it was high volume. I asked Patrick why the parcel did not go out for delivery on March 1st as the tracking said that it was scanned for destination at 8:25 am. He explained that was just a logistical scan, not an actual physical scan, sort of like talking to the Virtual Customer Service Rep online - not real. Needless to say I am frustrated. I am resigned that I will not get my package. If it is delivered March 4th, it is no good to me. I will have to cancel the order with Home Depot.
My minimum expectation from UPS and Home Depot is to be upfront and honest with me. Don't let me track something with expectations that are not possible to fulfill. Surely UPS can inform customers and Home Depot that weekend deliveries cannot happen because UPS is closed. With that information we can decide for ourselves to make other arrangements, like maybe purchase from Lowes or WalMart or use Fedex.
I am still having trouble believing that this is UPS's best! If I was running UPS I would open the warehouse and deliver the parcel personally. I would never use high volume as an excuse because that is what parcel delivery services thrive on. If you don't want high volumes, maybe you should inform your shareholders and refuse customer orders.
Customer Service Rep Patrick M. did his best but it's not good enough. I expect an answer from someone with authority to correct this. If I don't hear anything, I will take that as my answer. Either way, the parcel is no good to me now.
Following are the details of my tracking order:
In Transit 03/01/2019 8:25 A.M. Port Charlotte, FL, United States
Destination Scan
03/01/2019 8:17 A.M. Port Charlotte, FL, United States Arrival Scan
03/01/2019 4:10 A.M. Hialeah, FL, United States Departure Scan
03/01/2019 3:59 A.M. - We were unable to dispatch the trailer on time. This may cause a delay.
Past Event Shipped 02/26/2019 6:20 P.M. Earth City, MO, United States
Origin Scan
Past Event Label Created 02/26/2019 4:29 P.M. United States
Order Processed: Ready for UPS
We had a snowstorm and I was notified my package was delayed. I then received notifications that my package would be delivered the following day. it did not come. I received two more notices that it would be delivered the next day (three days now). I called the customer service number and talked to someone with very broken English (that I found out later was in PI ). Nobody could give me a number for my local service center as I wanted to check and see if I could pick up the package. I realize storms can cause difficulties but if you can send me an E-mail that a package will be delayed why is it impossible to find out about alternatives. I wouldn't care but this package, (which was shipped with plenty of leeway) is for essential Meds. that now I will need to go to the hospital and be admitted to get them. Also, why is it necessary to talk with someone half the way around the world, that I can't understand, just to get information from a service center less than 2 miles away.
By outsourcing customer service you join the ranks with Comcast, which has the worst customer service rating in the country.
Driver delivered package to wrong address. My address is 1658 Silver Creek Dr., New Albany, IN. UPS Driver delivered the package to 1662 Silver Creek Dr., New Albany, IN. My House Number is clearly marked both on my Mailbox and on my house. Luckily my neighbor brought my package over. I have on my security camera were the package was delivered next door at 11:18 a.m. My security camera shows that there was no attempt to delivered the package at my address. Please be advised that this is the second time that UPS had made the mistake in not delivering my packages to my address. I don't want the driver to be terminated or suspended, I just want them to be aware of the mistake. Sincerely, William Pavey (Tracking #1Z R38 65W 30 7608 3869)
Your UPS delivery guy came to my door this morning about 10-10:30 I had just woken up and he forced me to sign a piece of paper, was totally rude, would not address me directly. He would not say what I was signing. Nor did I receive a copy. He I received a package at the front door but there was nothing there. There was an order placed by my mom which I did not receive and still didn't receive. Do you know how often package theft happens. A lot! I would like to know what I signed and send me a copy immediately. Please deal with you driver on how he deals with people. He cannot force people into something and he would not leave until I signed. I am very angry and distraught over this.
Please contact my mother at 780.660.6550 as she was the purchaser products ordered.
Thank you for you immediate attention to this matter.
Kayla Szabo
The warehouse supervisor lied to me regards to my package. She claimed the package was not received in the facility until late. However, the tracking software said it was out for delivery. She finally admitted it went to the wrong facility and returned. The customer service rep had no answer to the issue.
I am a vendor during peak season. I have been doing this for 2 years. This year 2018, I have not been paid. I began working October 15, 2018 and turned in invoices weekly. After not getting paid by December, I made many request to find out why. I was told they were still using my old information. They were sending payments to a closed account. I verified this with my bank and was given a tracer number from my bank showing they had returned the funds. I had updated my information in the Ariba system back in April 2018. After many more phone calls to the finance department I was given a number to contact the supply line portal. This was the first I had heard of this portal. This was December 24,2018. I was told I would get and invite within a few days to join the portal. The invite finally came on January 4, 2019. I enter all required information and waited. After one week I contacted the supply line portal to inquire about the invoices I had submitted and why they were showing paid when in fact they had not. I was told they had cut a check that went out on 01/07/2019 for the first invoices. Another week has passed so again I called the supply line portal. I was told no check had been cut. I inquired about the information I had put into the portal on 01/04/2019. I was told it had not updated and was in the queue in another department. The incompetence is mind boggling. In this day and time how can information not get updated. I am owed more than $11,000.00. Whoever is in charge of the supply line should be fired! I know UPS would not continue to supply a service if they did not get paid. I have been more than patient through this ordeal. I have done everything asked of me. My next course of action will be to contact an attorney.
Walked into ups stor4781 . A female was at the counter. I told her that we were not able to print a return slip that i recieved from sheplers via amazon. I brought my note pad with a photo of the return slip. Also on my cell phone asked if she would copy it and print a copy to ship ups. I was informed that i had to send it email and it would cost $4.00. I asked her how can i do this ? She handed me their card and said here is the address. I asked for her help. She said we dont do that. This won't go far but i have always used ups, until now. If that is your policy. I wont ever need your service again. Her name was beth.
I was waiting for an important delivery for my business. After not receiving it in time, I noticed a note ( see attached file) in my door with NO information where to pick up. The driver (see photo) gave incomplete information on the slip. No info that I needed to sign . I had to track down the package from my shipper. Our normal driver Oscar give me 5 star service. This person failed miserably. This is the first time in years that I have complained about anyone, but I felt it needed to be said.
received a box of candy, which was left on the ground outside the garage,not on the porch where they ususlly leave all packages. stayed on the ground till this morning, after which we had a heavy rain durning the night. box was soaking wet to say the least.I paid 15$ to have this candy sent. the ground # is 1z 493 808 03 4970 1436. only other number on the pack. was SC 293 9 -03. maining a complaint about the driver who left it.should have been on the porch. It wasfrom Haggy's candy in ohio.thank you if you happen to read this. This is not good. Mrs. Askew
Medical device shipped overnight from Lilly Medical. Package was left outside of apartment building? At least that is what I was told. The building has an entryway when the US postal boxes are located. As stated... this is a medical device!!!!!!!
Then told by UPS that it would take 5-8 business day to investigate.
medical instrument - autoclave boxed and packed. shipped from store in San Diego to Colorado Springs. when arrived the metal roof to the instrument cracked. the only way this could happen is severe force and being shipped upside down.
Rip off for shipping charge for Christmas was told if I went ground may not make it by Christmas so I paid the high price. I am only an 8 hr. drive from my area to the area I was shipping to and package didn't weight that much, plus what's this a new rule they need to know what your shipping? I can understand asking the value but not everything your shipping as gifts, somethings wrong here??
Your drivers are the best, we love ares so thanks for that great service! but your costumer service office in Prescott Valley AZ is bad.
I use to remember UPS was the best and only way to ship without any worries, not anymore, sad!
Not only couldn’t they deliver a simple package they gave me the run around and forced me to drive 30 miles to pick up the package I paid to have delivered all with a manager telling me so what I drive that far did work.
Tracking # 1ZA4X4770323359064
Package was supposedly left at my garage door on Friday, November 30th at 1:56 PM. I was home all day sitting at my computer directly above my driveway and NO vehicle came here at all. My door bell was never rung. There was no package at the garage door either.
I called UPS and was told I would be contacted shortly to resolve this issue which has not yet been the case.
Today (Dec. 5th), my housekeeper found the package half way down my driveway in my landscape bushes at least 100 feet from the garage door. The package had been rained on several times since delivery and the package had not been placed in a dry place. The taping and wrapping were very amateur.
The item is a $700 motorcycle helmet the lining of which is now soaking wet as are the electronics for the SRC helmet communicator which is a $349 system. If mold develops in the lining or if the SRC system is not functioning, I expect full reimbursement.
This driver should be held accountable and the facility that packed the item should be ashamed of the childish packing and taping!
Believe me, it will be Fed Ex from now on.
New driver for Alliance OH - This individual has lied on three (3) deliveries this week. He has not delivered three (3) of my Christmas presents to my address which is: 12210 Oyster Road, Alliance, OH 44601. He has stated that he left them at the garage, which is 120 feet from the road, where my gated porch is a mere 20 feet from the road and is 20 feet long. Then yesterday he stated he left them at a side door. I DO NOT have a side door on my house. Do your drivers NOT have GPS in their vehicles? I have never had problems until this month with UPS delivering packages to my home. Since I am unable to locate a number for the garage to lodge a complaint with the driver manager, I am forced to reach out to you. My Tracking Numbers are from: AMAZON and from QVC - 1Z30482W1358686056 1Z811344YW05163467 1Z811344YW55217501
I realize you hire temp drivers, but do you not run employment background checks on these drivers? Now I have to again reach out to AMAZON and QVC. They should not have to cover your negligent thieving drivers.
I had two packages delivered today, November 29, 2018, and the driver tore up my yard. He/she turned into my yard about two feet off the road and was apparently going too fast, and locked the brakes up, and the front tires tore the grass out of my yard and pushed it into my driveway, leaving a 8 foot track through my yard. When they drove away, it left mud clumps and tracks up the street. What kind of assholes do you employ. I am going to contact the police, and also my lawyer for property damage and leaving the scene.
I ordered a computer from best buy. The driver left my package at the bottom of the drive in the trees. Did not see it till the next day. So it was left there all night in 19 degree weather. The drive was plowed no excuse on going to the house. I hope it works and will not be damaged . I thought they deliver packages to the HOUSE not at the bottom of a DRIVEWAY. This wasn't the first time.
Ups drivers doing 30 -35 mph in 15 mph development. I live in Heron Cay in Vero Beach, Fl. The speed limit is 15 mph. We have seniors walking dogs riding bikes and walking. Many of us have had to jump on the grass to avoid being run down, I have screamed at your drivers to slow down. I have called the local office to complain all to deaf ears.I am keeping a copy of this notice, so when one of us does get injured or killed, it will show a record of you being notified of this problem so that you can be held liable.
Thank you
Sincerely
Richard Palmacci
I just received a package from Costco addressed to my wife Sara but she was at work.I heard the truck pull up, thought he would bring the package to the door. I was looking out the window and after putting the package in a plastic bag, he leaned down the back of the truck and threw the package which hit the garage door and he left it in front of the garage door. There is a walk in door right next to the garage door with a door bell.
How could he possibly know that there was not something breakable in the package before he threw it in front of the garage door? This was approximately 6 to 8 feet he threw the package. Surely this is not an acceptable process to throw packages!!!
I have not opened the package yet because I thought it may be a birthday or Christmas present intended for me so I have no idea what is in it but I am very concerned about the driver throwing the package the way he did. It was just delivered to 145 Laurel Glen Drive, Ellijay, Ga 30536 approx. 30 to 45 minutes ago or around 2:30 to 2:45 PM today November 15. Tracking is : 1Z 9A9 9V1 12 18900826.
Unhappy customer!
Roy Hammond
317 441-8576
In early October, the UPS lady delivered my new $2,500 electric bicycle from San Diego, CA. I had no idea she was making this delivery until I heard a large bang outside my apartment door. I went to see what it was and it was the UPS driver from hell. She complained that she had to deliver it up via the elevator to the 4th floor. She chewed me out and continued to be very volatile and rude even though I was polite and apologized for her extra effort. What she did was bring it up on a two wheeled dolly. Then, because she was angry about the size and weight of the box, she allowed it to fall onto the pavement which was the huge bang I heard.
I asked what was going on and she just lit into me like I wronged her somehow and then said she has better things to do. Upon opening the container, I quickly noticed several parts on the bike had broken from the fall onto the concrete. I know this because the broken poarts were still directly below where they were supposed to be on the bike.
I called the bike dealer, they sent a UPS return label and then were going to send me out another bike because the drop[ onto the pavement most likely caused damage to the electronics on the bike as well.
On October 10th, the new bike arrived via SAIA. No problems.
On October 19th, this same UPS lady driver came back with another driver who was to assist her in picking this up. I first knew she was here because I could here her bitching and yelling in the parking lot below from the 4th floor through closed windows. I took several photos out throiugh the window.
I decided not to meet her in the hallway outside my apartment because she is unstable and has a violent personality. I was right in doing so because as I listened for them to walk down the hallway, I could here her bitching and complaining. As she approached, I could here her complaining to the other driver, "see, I told you it was a huge box". She then screamed to him, "Just get me a fucking gun."
I am ex military, with PTSD and when I hear that, I feel she was talking about shooting me because she did not like having to pick up this order. I feel she is a loose cannon, and should not be working for UPS. She has a violent personality and feel she will retaliate when she delivers to my home again. I order things on line and UPS delivers to me a lot. I moved here from another state and have never witnessed such unprofessional conduct from a UPS driver as I've seen from her. When she and the male driver that met her here put the box into the back end of her truck, they threw it in there on top of dozens of smaller packages and being this was listed as 12o lbs, I'm sure other customers packages were damaged from her raging behavior.
I do not feel safe in ever running into her at my location and would hope UPS takes this threatening conduct very seriously.
Please respond with proper action and how you can guarantee my safety and the safety of my packages from any of your drivers.
Jeff LeBaron
On Wednesday, November 14. I arrived home at 9:00pm. It was raining heavily outside and it was very cold. I looked at my mailbox. There was a package (box) hanging out of my mailbox. I have a regular size mailbox. The box is 9 by 10 and 4 1/2 inches wide. My complaint is the package was hanging out of the mailbox completely wet. In the past my package was placed on my porch. I receive medication every week. I hope this doesn't happen to medication.
Yvonne Green
my complaint is I have medication that I get from IWP (injury workers comp ) and some of its opioids . I was told the time of delivery would be 10:15 to 2:15 I under stand that things happen BUT when I called ups they could not get in touch with the driver .and could not tell me when to expect the delivery . I need to do things, I just can not sit around the packages need a signature . I think 8 hrs is a long time to wait with no up dates . NOW I MISSED MY PACKAGE AND HAVE TO WAITUNTILL MONDAY .some opioids I can not miss my time of day or 3 days . I need a service that will keep me in touch so I don't miss it . if this is a problem please let me no and I will tell IWP . this only pertain to package that requires a signature thanks Ronald pickerill
Good Afternoon...
I have a complaint with your drivers who instead of taking the time , care , and concern regarding the items that customers purchase and walking up to the gate to see if they are opened... they literally throw items over the gate. This has happened EVERY SINGLE TIME THAT UPS DELIVERS TO MY ADDRESS, once I was sitting in the yard and sure enough my air conditioning unit flew over the gate and rolled into the dirt. I addressed the driver and asked did you not see me sitting in the yard? I told him the time it took him to toss my package over the gate he could have done it the right way and handed it to me. He apologized nervously and pulled out his scanner and said that he would log it in as possible damaged. He waiting until we opened the package just to make sure and today again my box was thrown inside the gate. I find this practice ABSOLUTELY UNACCEPTABLE. TERRIBLE JUST TERRIBLE CUSTOMER SERVICE.
I had a package I was expecting delivered to my apt. building, on Thursday 10/11/2018, at 12546 33rd Ave NE #618 Seattle WA 98125. Normally the drivers will deliver to my door, there were two other exceptions when a package I was expecting was delivered to a door across from the managers office, (She brought it to me when she discovered it 3 hours later) and once to the apt across the hall. My correct address is always on the packages, Th package I was expecting today was delivered and left down in the lobby with a number of other packages. Luckily, after I tracked the package as delivered, I was preparing to go downstairs when one of my neighbors brought it to me, saying that a number of packages were left downstairs, I am 63 and disabled and most of the tenents here are disabled and elderly. Your service is usually great, but it is instances like these that can be annoying. Can you address this problem? Thank you.
To Whom May Concern
9-22-2018. 11:08 AM I had drop off some UPS packages at your The UPS Store at 4411 Bee Ridge Road, Sarasota , FL. 34233- 2514.Tel941-371-6540
You Agency Larry helped me with 3 package to put on labels. I ask to borrow some tape to tape the box . He said ok . At the end of the trans action . He said there is a $ 2.99 Taping charge. I paid. I don not think this is right. What kind of customer service UPS .
I demand a refund of $2.99 to my credit card, MASTER CARD end with 1804 or I will report to Better business berua
Thank You
Carlos Da Silva
I was overcharged by £150 pounds four weeks ago... By a billing error that was your fault....
I then got to the bottom of the error and you guys admitted that it was and that I would be refunded...
To my amazement your refund process is shocking... There is no way to get your money back with out having to phone you guys repeatedly... I was told I could be issued a check or have it refunded back onto my card... I opted for the card refund... This has been fruitless as no one between Indian and Poland seem to know how to refund a debit card.... Even though I gave them all the requested details., which in itself is an epic procedure.
I have contacted them again nearly four weeks later and had to email twice before getting a reply only to be told a check would be generated... But not right away and that I will be emailed when the payment is made... Seriously!?!?!
That is what a company specialising in worldwide logistics does to pay customers money that you took in error in the first place???
I have found the whole process shocking and incredibly time consuming... It is beyond me you can deliver packages anywhere in the world in days but take four weeks to hand back money that is not yours.
The credit note number is 2787506
The waybill no is.... is...1ZY068896693599541
Email of the original person dealing with this... kcowburn@ups.com
Subsequent emails of those dealing with it...
gasish@ups.com
msantoshd@ups.com
csameer@ups.com...
Literally four people involved and no one can get me my money back in a timely manner or answer an email!
Look forward to you reply regarding this issue...
Regards
Vicky Neeson
Horrible service! package sorted wrong twice. Now package at best will be 5 days late and they still cant even promise me that. When you call UPS you get a call center if a foreign country that has no more information that I do tracking my own package. The UPS customer service number is a joke. This is my second issue and if this is what kind of service I will get with UPS I will find a shipper who can get me my deliveries.
Package got delayed late feeder truck. That is ok give me a new delivery date. No one could give me a new delivery date. They just said wait and track expect i have a customer who is waiting on this part. This is the aecond time in I have had an issue with UPS. I am going to try FEdex next maybe i can get better service
I just had an encounter at the Dickson, TN UPS Store with a young lady who had "Manger" printed on her name badge. This young lady had the most surly attitude of anyone in a position of direct service with the public that I have recently seen. If yours were my business, I would move her as far from my customers and the public as I could.
Kenneth W. Faries
102 Bryton Ct
Burns, TN 37029
615-975-2353
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