UPS Complaints Continued... (Page 4)

I am writing to whom this may concern. My girlfriend shipped a package from Calgary Alberta to Playa del Carmen Mexico. She was told by the UPS agent that she didn't need anything else and the box would be delivered in a week. Then UPS tracking tells me it's being held in Customs because we need a import license, after we asked if we needed anything in Canada. So needless to say after hours of phone calls and several Supervisors getting involved nothing happened. No promised returned calls and no emails. UPS made us feel this was our fault. So they told we can ship the package back to Canada. Now they are saying we owe them $129.00 for the return cost, unbelievable. We have never been so mistreated or lied to ever in dealing with a company.

They never once stood by their word, never once returned calls, no emails and the worst customer service ever! We are outraged that they are trying to collect this money after everything they put us though never mention the stress. I can't understand how a acting UPS agent would not know we needed a simple import license. This never should of happened. Now we want all our money back as this is down right unacceptable. We are seeking legal council in this matter, as we feel we are being bullied and mistreated.

I shipped two packages and the UPS department mixed up the paperwork. 13 items got shipped to a US location with the ticket that was #235 lbs and the 2 items got shipped to Hawaii with a #13,00lb ticket. We caught the package in California to reroute it to the other location and then the other package was picked up and sent to the Hawaii location. Well now they are trying to charge $2500 shipping charge on the 2 items that was rerouted from California because of the weight. When in reality that package was only 235lbs and they are like prove it. But they have the proof from the 13 item package as they picked it up reweighed it and charge us the difference from 235 to 13,000lbs and charged us the overage. Now they are still trying to charge us the excess amount of $2500 especially when the 2 item box was worth only $200 total. No one at the UPS will help they said they would give a 60% discount and charge us $1000 but that is still 5X the amount of the actual package.

UPS continually delivers my packages to the wrong address. I have complained about this problem before, and it has not been resolved. Again yesterday (May 2, 2013) a kind neighbor who lives on another street who is well aware of the problem by now brought a package that was delivered to his house that was clearly marked to my address. My packages handled by UPS however are usually delivered to !8 N Eaglewood Drive, North Salt Lake Utah. The package yesterday was clearly marked with my address in two locations on the box, but as usually happens was delivered to the wrong place. If you are unable to resolve this ongoing delivery problem I will be forced to request that suppliers only send my future purchases by FedEx.

FedEx has been able to always deliver packages correctly to my address unlike UPS. Obviously I am only a small customer, but my neighbor at Eaglewood Drive already knows that UPS can't by relied upon for accurate deliveries and I will be sure to let business suppliers know that I want future deliveries by FedEx instead of UPS and the reason why. I have complained in the past about this problem to UPS personnel by telephone using your general customer service number, by telephoning and talking to the local manager at the UPS Salt Lake City distribution center and in person to the local UPS driver. Although your personnel have always been friendly they have obviously been unable to resolve this on going issue. Please let me know if UPS can resolve this problem.

Waiting a parcel containing merchandise to be sold during religious event from 30/11 to 02/12. Parcel never arrived. I was not given a tracking number by UPS so I could not track parcel. When I finally managed to find the tracking number I called UPS and they said that I could not get my pack until the payment of GBP 77 was issued as the pack was subject to importation fees ( into UK). I was very upset and said to UPS that no one had told me that there were additional fees to pay.

I also asked why no one called me to advise that my package had arrived and I had to pay for it. The lady on the phone replied that it is my problem and not their concern. I asked how was I supposed to track the pack if they never provided me with the tracking number...She did not care. In the end I had to pay and the lady said that the pack was going to be delivered the day after ( friday 30th). On Friday I received no delivery so I called UPS at around 17.30 and a man said that they do delivery up to 7pm so I had just to wait. I protested and he said that I had to wait and guaranteed that the pack was going to be delivered by 7pm.

Well, the pack was never delivered. I am trying to contact UPS but there is no way to write to them. I wish to request financial compensation for the economic damage caused by UPS careless service. The merchandise had to be sold during the religious event. The event is now over and I have to find alternative ways to sell the goods but there is no guarantee that I will be able to sell them. I wish to claim compensation for the value of the pack that is GBP 336 (this include fees for the money transfer to Colombia). I also want to claim back the GBP 70 that I had to pay for the importation fees and I want a compensation for poor customer service resulting in economic loss. thank you

UPS driver (license/truck # 36DLV4) on Monday, January 14, in Houston, Texas between 9-9:30am, at the intersection of 610 freeway and West Bellfort proceeded to practically run me off the road so that he could get in the lane I was already in to make a right turn. He was barrowly off of the 610 Freeway and needed to cross over three lanes to make the right turn on West Bellfort. I was already driving on the second lane of that feeder lane. Once I saw that he was not going to yield or slow down once he saw the lane was occupied, I slammed my brakes to come to a complete stop to avoid a accident with him. Once he crossed until my lane and over, I was able to pull up on the side of him where he then began to shout at me. My window was up and I wasn't able to hear exactly what he was shouting but by the look of his face it wasn't pleasant things.

I bought my first $450 DSLR camera and was extremely excited. it was to be delivered on Thursday. my wonderful journey with with UPS starts with my package leaving NJ and not getting another scan for 66 hours, which isn't a big deal as it was still on time. then i learn about a will call request and ask customer service a question about it and in no way did i ask them to change the status of the package. after giving the lady (Anne S) my UPS tracking number she informs me that she made the changes and i will be able to pick up my package. i had heard that it takes an extra day to do so, i asked if i would still get it by Thursday and didn't get a reply for a while so i called and they said i could get it on Wednesday because it was in my town on MONDAY!!! so that's great. now i get an email back from Anne S saying i can pick it up on Thursday and that she has made the changes (once again assuming!). At this point i start to bitch at her for constantly assuming when and how i want my package and this time i do not get an email back but instead my package that once said withheld for pickup now says will be delivered. i have never been treated so poorly by any business EVER. if any smaller company had customer service like this then they wouldn't be in business long.

You have a worker by the name of Christopher Lafontant, lives in Cambria Heights Queens New York. This worker smokes weed every single day. He has been seen smoking weed and selling weed as well. Drug Test him without his knowledge and you will see. If you let him know you want to drug test him he will go home and use his sons pee. His smoking has impaired his sense of judgement.

2013-1-8. PO/REF 119775304, Tracking #1Z V40 175 03 7958 0124 The fact was that I have been waiting for my package a for whole day, no one delievered the package. Checked via tracking system, according to your system, a driver failed to deliver because no one was there. In the morning, I knew that UPS is coming today, I waited for them & checked a door and gate for notice until 6 PM. But, I coud not see a package. My friend who sent the package called UPS customer service and talked superviser, & ask how come coud not deliver even though the person stayed at home a whole day and there was no notice or memo? However, the superviser, name was Jeremi not sure, kept saying no or do not know about, even he did not know the driver's phone number when my friend asked to call for the reason not to deliver. Anyway, I decided to pick it up in local store.

My friend already talked to the superviser to prepare my package because I already started going to pick up. When I walked in the store, asked to pick up, but an employee, I think his name is micheal, did not know about the issue and asked me to pick up tomorrow. I explained your superviser already know regarding my issue and I would like to talk to him. Then he got unpleasant attitude & facial emotion. I though the superviser was not in the office, I asked his phone number and asked to speak to him. Then the employee checked office room and call his manager. We talked about the issue and then they started checking my package. I complained to Micheal " better put a notice" then he said " I understand but those other people also waited at home and pick up now". I am not talking about to understand or not to.

They, both superviser & employee, better to apologize for an inconvenient service. I waited for 30 mins in the office, and Micheal said driver could not deliver because the gate was locked. However, I checked the door and gate for a notice too. It is not going to take a minute to put on a notice or call a customer. and If get complaint of customer service, they have to apologize first.

I reside at 110 Tropical Drive,Victoria,TX 77904. On more than one occasion the delivery man has done a very poor job in delivering packages to our home. One time a medical package was dropped on the driveway in the hot sun with no notification. Was found when my husband returned home.

Could have been driven over and ruined. Just last night he dropped a package on our front porch and porch light was on and package could have been picked up by someone else. We were home and would not have known he stopped by, but heard the truck driving away.

He could have rang the door bell to alert us. Did that a few days ago when he delivered an express letter, but again dropped letter on porch and left. Someone needs to contact our local delivery office and see if this issue can be resolved. Would be greatly appreciated. Mrs. Melvin 1/16/13

I shipped to 2 boxes to address in Maritta Ga only one was received. Some how some smart person sent to the wrong addrerss they shipped back to Capital Heights MD and it stated clearly on the box the correct address on the label to ship it too. I was told this was sent to tracking resoultion section and the driver was supose to go back and pick the box up and sent out to the correct address. When I call the main line I get the running around and my issue have not been solved. This is my first and last time using UPS ever to ship anything. I will notify my job that has a corporate account with UPS not to use you all anymore becasue of poor service.

I am planning to notify the consumer affairs regarding my problem. When call the main it keep saying my package was delivered. I am playing to blog UPS.

UPS Packages were supposed to be delivered by 12/23/2011. But they never were attempted on a delivery. Contacted customer service on 12/27/2011 and spoke to Jeremiah and he informed me that there was a note stating the customer requested a hold on all six packages. Jeremiah sent a message to the facility in Jackson, MS informing them of the tracking numbers and the note that was showing on each of the tracking numbers. I then received a call from LaToya from that UPS facility and she was very giddy in which I did not find funny at all.

She informed me that this was a system generated message and that my packages were still on a truck. She said she was going to have them take them off the truck and have them delivered. She also stated that she would give me credit for the shipping fees. She told me she would give me a call back. 12/28/2011 1:00 pm cst, I contacted UPS at 1-888-397-1980 and spoke with Donna who went on to tell me that the packages were not guaranteed to be delivered, although it showed a delivery date, they were never delivered. I explained to her that one of my packages which was the 7th package was delivered by FedEx without any problems. She told me they delivered more packages than UPS. Who cares! Don't spout stats at me at this point. I wanted my packages delivered.

So I asked for a UPS supervisor and Donna told me that the packages would be delivered when they are took them off the truck. She got a supervisor, (Bernita) who accessed these tracking numbers and thought it was a bit ridiculous. She attempted to call the facility in Jackson, MS and there was no answer. So she returned to me and told me she would call me back with an update. While out in the yard with a contractor, a person by the name Paulette left a message "I'm returning your call that you said noone called you back." I'll try later. She did not leave a number for me to call her back. This is just ridiculous....In addition to this situation, I am asking for my money for shipping back......So far I have been told no.

I recently ordered some sheets off your internet site and it was shipped ups part of the way to my address and then it was dropped off at a post office in another town and then sent through the postal service to my local post office. When it arrived here, the postal people said there was no Box number on the address and then refused it and sent it back. The receipt I printed after I made my order has my street address as well as my Box number on the shipping adress. I would like to know why my package was shipped part way Ups and part way USPS when we have ups service in my town.

I would also like to know if it is possible if my street address and box number is on my receipt,for my shipping address, if my box number could of been left off my package.

I placed an order on the 14th of October 2011 and have not received it as of today. I called your department store and spoke to a Johnny, he told me that UPS lost or misplaced my order, and now I will have to reorder and pay another $215.98 and wait AGAIN!. He then transferred me to a supervisor "Mark ID 50827" who was no help he told me the same as Johnny. That I will have to wait 2weeks for my refund and if I want I can reorder and pay again. What kind of business are you running? I want my money back on my bank account and do not appreciate this kind of business. Why can my order not be sent to me right away?

Why do I get penalize for UPS's mistake. I either want my order or my money put back on my account right away.

The Driver today on 1/21/15 driving truck number 574028 I believe his name is Eric, every time he comes to the tribal center for deliveries he is always rude and is always extremely rough with the packages that he is dropping off. We sometimes have stuff that are fragile and don't appreciate the way he handles them, let alone talks to some of the staff here. I'm on-call here and have seen him treat packages like there's nothing in them and the way he presents himself to us. I'm not sure if it is just his personality or if he just has a lot of bad days or what, but it would be appreciated if his attitude was better than how it is now. Thank you for your time.

I had ordered a package from your store containing over 350.00 worth of clothing and I still have not received it. I talked to customer service and they said it was sent out and I talked to ups and they said you guys still have not contacted them about this issue but it shows it has been dropped off. but I have not receive the package at all.the order # is 7547263569 and the tracking number is 1zw5w018031843482.

I have been told I will receive a call fom you guys with in 24 hours and so far it has been 4 days. Im not sure what is going on but you guys have my money and I need to speak to someone or I will have to file a police report and contact my bank for illegal actions my number just please put the money back on the card that was used for this order. And call me asap about this very serious matter.

If I do not answer the phone please leave message and a number so I can call back thank you.I am a returning customer and shop at your stores quit often but I am very unsatisfied by what is going on here.s

The delivery lady placed a package near my front door and didn’t bother to ring the door bell. Luckily I happened to be looking via my security camera and saw her. I went out to the UPS truck and asked her why she didn’t ring it. She said that they had some 273 deliveries to make. In the mean time she was just standing in the truck while her driver was filling out a form. She apparently had plenty of time to ring the door bell.

I dropped a box at a UPS store on 15th of October. My friend hasn’t received it by 23rd of October. I was told by the UPS store man that the box will arrived at its destination no more than 4 days. He also guranteed I needn’t worry about anything about the time and fee. All fee is clear at the store. When I called UPS (1800number) for the reason why the box was still in Mississauga on next Tuesday morning. The UPS customer representative told that there was more documents required for clearence and suggested me contacting the UPS store. She also told me UPS had no obligation on what the UPS store had done, because UPS store was running as a seperate private business.

That measns the UPS store cannot be trusted as UPS! This also tells me that UPS cannot be trusted! The UPS store man was very easy when I called him for the situation of the box in that morning(Tuesday). He continued telling me the box had been shipped. It was on the flight. When I told him what I found, he was still reluctant to contact UPS center. Finally, I went to the store twice time that day to fill a new form, which was explained as a new form the store didn’t have. By the end of the day, I was told everything was done perfectly and the box would be on flight that night. ( I dare not believe it but can no nothing!)

It was 9:30am on the next day (Wednesday)when I was in bathroom. I got a new call directly from UPS regards to the box. I was called as another guy’s name and was told to call Canidian Custom for the document reason. 20 minutes later, when I called UPS back and passed the expert number from Canidian Revenue, UPS lady asked me for another number. I told her the number was all I got from the call I was asked to call in 20 minutes ago. Then, I was told she would confirmed it when somebody else came by the lunch time. What a pity!

Not only the UPS store man did not have enough knowledge on the daily UPS business, but also the UPS’s own staff knew nothing. They spent 2 days to fill a custom form while I was upset on it. They don’t care about customer’s satisfaction! I wrote UPS 2 emails to ask for an explanation. I only got a nonsense reponse which simply said “your inquiry has been farward to UPS center. I am sorry for the delay and hope to service you in future”. Suck UPS! Do anybody have a future with UPS?

I had a Honda EU3000IS Generator that my nephew wanted to buy and use at his cabin in Alaska. I took it to the UPS Depot in Newark Ohio and insured it for $2000.00. The replacement cost is more like $2200 but it was slightly used. The generator was badly damaged when it arrived. The initial claim was denied because UPS said it was packaged improperly. Funny thing is it was in the original packaging from Honda. I guess Honda doen’t know how to package their products. We disputed the claim and it was reviewed bya a third party company called Crawford.

After much banter and pictures being sent they finally said they would approve the claim. I got a call from a UPS representative and she wanted additional documentation and continued to try and get out of honoring the claim. I then got another call from a Crawford Rep. who stated that they could not honor the claim untill i provided her additional information and the cancelled checks for my nephew. The reason given is it doesn’t matter what I insured it for or what the replacement cost is or what the repair cost is because which ever the lowest figure of all of these is that is all they will pay.

My nephew is in the interior of Alaska and it will take 45gallons of fuel for him to get out to Juneau to deal with this issue. What a complete Dog and Pony show this is.

I unfortunately used the UPS service to send electric shades mechanisms from china to Mexico. Since I didn’t received the shades in time, I decided to called the mexican headquarters to know the problem. Samantha Piña from UPS told me that she was going to order a special delivery to my office in no more than one hour. I waited 3 hours without results. The next day I called again to know wahat happend and they told me that the package could only be delivered next monday.

Since I ewas in a hirry they offered me that I could pick up the packafege at their offices located in Eugenia189 Col. Narvarte. Although I express that I would pick it up myself, When I arrived at that office, they told me that the package was on its daily route. Amazing how inefficient they work. When I arrived at work the UPS guys delivered the package but it was damaged. Something more ? When I started a complaint they don´t want to issue a complaint tracking number.

I get far better serice whe I use the government postal serice. they always arrive on time and they treat the packages the way it should. April 15, 2011

I recently returned from out of town expecting my expensive camera to be delivered on March 18.2011 by UPS only to find that the item had allegedly been dropped off but no package was present.I asked why would someone leave a boxed iteam without a signagture.I live in a extremely bad neighborhood and i was told UPS is only required to place a package in the most place where it can barely be seen.at my steps and house packages can still be seen from three different sides..i was told the driver saw people in there yards surrounding my home..so that was one of the reasons he left the package.

I asked do drivers ever survey there area before leaving a package and use a wise judgment call to leave the package or a memo to let me know i had a package at the branch.because they failed to do so i’m left without my expensive camera i need for my business.I asked questions to ebay and they said the iteam had been sent and gave me the tracking number and it was now UPS responsibility..I need some favorable desicions to be done or please direct me to a higher branch for better service.I expect a response A.S.A.P.

Paid for expedited shipping from NY to SC. Package made it to SC and is sitting in a trailer on the UPS yard. UPS is blaming bad weather for their being too cheap to hire extra help or work overtime to unload the trailers they let back up. UPS “Customer Service” (Joke to call it that)using a multitude of lies to excuse massive failure. Will not give out contact information for local manager. They have made it clear that they simply do not care and all I can do is wait until their UNION employees decide to unload the trailers. Fed Ex delivered EVERYTHING on time as UPS FAILED AGAIN.