Walmart Complaints Continued... (Page 16)

We purchased a wedding set on March 15th it needed to be sized and we was told thar it can take up to 4 weeks. Well 4 weeks gone by and the set was never sent off. The purchase was made at sulphur Louisiana walmart. Very dissatisfied with the service and will be going today to get a refund.

Walmart wireless team has terrible customer service. On 7/08, Verizon introduced tiered pricing for their data plan. In order to take advantage of the original unlimited data plan, i had to place the order on or before 7/07. I placed the order on 7/06 which was more than 1 day before the deadline and I have a receipt from Walmart Let's Talk web site acknowledging the order on 7/06. Later, I found out that Walmart did not complete the order with Verizon until 7/08 which was 2 days later.

As a result, I was given the new tiered pricing for data plan. When this problem was discovered, I called Walmart Wireless and talked to Marie and Amri. They claimed that they were unable to help as the original unlimited plan was no longer available. The only remedy I had was to cancel the order and return the phones. They were no help at all!!! I called Verizon and within 10 minutes, they agreed to give me the unlimited data plan which in essence, covered for Walmart's mistake.

Walmart's customer support team (Marie and Amri) was very much un-helpful. They had their protocol and were unwilling to deviate from the script. I will never purchase from Walmart Wireless again and I will do my best to inform other consumers to stay away from Walmart Wireless.

On Tuesday January 1, 2013 My fiancee Mick to my 2000 Toyota Rav 4 to the Sevierville Wal Mart to have my oil changed. After the techs pulled my vehicle into the oil changing bay, the door started to come down. One of the techs yelled for someone to get it. That didnt happem. It did hit the back of my vehicle breaking the black visor.

The department manager Joe Parton wrote on my receipt that they would pay for the new visor and that he would call me and let me know what was going on. The part will need to be ordered from Fox Toyota, where I purchased the vehicle. As of yet I havent received a call. So at this point I have no idea when this issue will be resolved. It is safe to say that your company will pay to have this part installed as well?

This really is a serious inconvenience and I shouldnt have to be dealing with this at all. It's quite obvious that your staff is seriously imcompetent. I have heard horror stories about this particular location and now I see why. I do expect to have this resolved quickly. At this point im not sure if I need to contact a attorney or not.

I just dont understand how something like this can happen. It's very obvious that your staff has no regard for your customers and that unortunate. It's because of customers like myself that your employees even have their jobs.

I shop at Walmart almost daily, as the location near my home is within walking distance. I am speaking of the Walmart at "Monkey Junction" on Carolina Beach Road in Wilmington, NC. I have been living at this location for over 20 years. Prior to that, I shopped at the small Walmart that was in a shopping center nearby. I have enjoyed having a Walmart so close to me until the past year or so. This location needs to be cleaned up and not only the building but the employees, as well. The store is in serious need of cleaning and some renovations. The employees dress like they are going to a hoedown or taking a trip to the beach, and their attitudes and language are a bit to be desired. Foul mouth employees do not need to wait on customers. Some of them act like they are doing you a favor to wait on you. I don't need that and no one else does either. I have found myself traveling a few miles further now and shopping at Target. The employees are very friendly and it is a lot cleaner than Walmart. I know Walmart is a very big company and I know it got that way because it was a good company for many years. But, they have fallen down on the job and they are letting their customers down.

Walmart store on Mechanicsville turnpike in Hanover county, Va had improperly call police and identified me as performing the act of pay larceny which I was only trying to obtain help and place door locks which I wanted to place in layaway. The Walmart employee call police and police charge me with larceny. I will take this to court and also file civil suit on Walmart and their employee who improperly provided untruthful information on myself to police which were called to the scene.

I purchased a photo book on-line, prepaid for it, and received a confirmation email of the order and completion date. When I went to the Walmart store ( #1702 1000 N. Wickham Rd. Melbourne, FL) to pick it up, I was told by the man at the photo center that my item was not there and there was no record of the order on the computer.

When I showed him the email I received, he called customer service and claimed they told him my order did not go through properly on the computer and I needed to reorder it even though I received the confirmation email. I did this and the next morning I received a call from a different lady at the same photo center stating my item was there the whole time and had been processed on the original date I ordered it, but it was not finished because she did not know how to properly assemble the photo book and had to wait for assistance from her co-worker.

She stated the man I talked to last night had processed the original order, even though he told me that those types of orders were handled through a different company and then shipped to the store when completed. This man did not offer to help me find my purchased item and offered no explanation for what could have happened. He also told me wrong information and directed me to reorder the item, which ended up being unnecessary.

Then I found out today that my photo book is being created by someone who is not trained and incompetent. THIS WAS VERY DISTRESSFUL SINCE IT IS A HOLIDAY GIFT AND THE CUSTOMER SERVICE WAS VERY POOR AND UNPROFESSIONAL. THE OVERALL CUSTOMER SERVICE IS AWFUL AT THAT STORE WHERE THERE ARE FEW STAFF WORKING AND NEVER ENOUGH AT THE CHECK OUT LINE.

WALMART BETTER REEVALUATE THE PEOPLE IT HIRES AND CUSTOMER SERVICE OR IT WILL LOSE CUSTOMERS, MYSELF INCLUDED.

I was just at the wenatchee wa walmart. Every time i go there the cashiers cant even say hi they start sacnning your items if they were any slower i could take a nap. They act like it hurts to move at all they are the slowest checkers i have ever seen. It seems when they get a line they move slower. They use more bags that any other place i know. One item in a bag thats stupid i finally said can you put more items in one bag im tired of all these bags to carry in. Come on its not rocket science take some pride in your job and treat customers better they are your pay check. If i had a kmart in my town i would shop there before walmart.

I won't EVER spend another dollar at the Walmart in Dublin, GA...I found a ladies pocket book in an empty cart in the cart return in the parking lot. I took it inside after asking 2 ladies that i saw walking away from the area, who said that it wasn't theirs. I stopped an emplyee walking by asked if she could take the purse, that I had found in the parking lot, she tried to give to 3 other employees, none of which seemed to want to be bothered with having to take it.

I was a little worried by now that no one would even try to notify the owner.. So i decided to look and see who the owner was, maybe I could let her know that her pocket book was safe. Then the 1st cashier that declined to accept the pocket book, Shouts "Don't let that man go through that woman's purse!", insuating that I was up to no good! Then the first employee that I stopped snatched it out of my hands and took it behind the counter.

If I was gonna do something wrong, I wouldn't walk back into the store, garner a bunch of attention then do it in front of everyone!!! I had serious concerns about whether any them sorry/rude employees was even gonna inconvience themselves enough to try to notify the owner!!! I know that if my wife left her pocket book in public place, that she would worry herself to death until she knew that it was safe! That'll be last time I darken the doors of that store full of sorry, rude, lazy, and inconsiderate employees!!!

I have been shopping at Walmart for years. Part of the reason that I was very pleased with Walmart was there return policy. They stood by the promise of satisfaction guaranteed. Nation wide the Walmart stores would return any item purchased at any Walmart. That is very important for me, my family and friends located throughout the country especially when we are buying for someone else. However, recently we received a gift of a pair of shoes from a friend in Florida.

The shoes were too small for my grand daughter. When we tried to return them to a Walmart in San Jose, California they told us the product was not in their system; even when the Walmart tag with the price was still attached to it. My daughter also purchased some diet pills. She had been taking them for sometime. However, recently she started taking some other meds where she can no longer take these diet pills. They told us they could not return the diet pills without a receipt.

We hope that the Walmart stores will continue to stand by the policy of satisfaction guaranteed otherwise we will be forced to buy less. I just bought my first case of stage one diapers in 9 years to set my babys diaper bag up for delievry in a week from walmart, i get them home and open them up i start putting the diapers in the diaper bag to see that about 7 have no tabs on them.

I went into Walmart to kill some time and naturally i was hungry so i picked up some wedges and popcorn shrimp (which i paid for) and got some movies. Well, there was some movies i couldn't pay for so i put them to the side wile i continued my purchase. (was at self checkout) paid for all the things in my buggy , the clerk that watches over that section was looking over me like a hawk for no reason he then started to take things from my basket and putting them where i was putting the stuff i didn't pay for and going through it and when he got to the stuff i didn't pay for he got all but hert and said why are you shoplifting and im just standing there like are you for real. well after going through my stuff for the 10th time i was let go. I lost merchandise greater than 30$ because he wouldn't let me have them claiming they were not paid for. Walmart just does not care what so ever. I still have not seen that 30$ or the stuff i paid for. PS sorry for not putting periods in there sometimes still pretty mad.

My husband and I shop at least 3 to 4 times weekly at Walmart on West Main in Tupelo, Store #931. We have been treated rudely before by people at the check out registers, but have never said anything, but today I decided I am tired of it. If I am going to spend as much money as I (we) do with Walmart, then I want my checkout clerk to be somewhat cordial. Yesterday, I was at check out #12, clerk was Mary Osborne. She would not look at me, did not speak to me other than to say thank you. I went to get my one bag of items and it was not there. She had spun it around to her side and started checking out the next person in line - one bag in front of mine.

When I asked where my bag was, she acted as if it made her mad, and she spun the bag holder back around looking agitated without saying a word. Ms. Mary is a black lady and I am white. I watched her with the next lady, who was black, and she had a totally different attitude with her. The way she acted with me was discrimination. I try not to judge people and I try to treat everyone the same. It takes less effort to be nice than it does to be rude. People of any color working in a public place should not have an attitude as she did. I will make sure I never go to her register again.

Thank you for your time in reading my complaint.

I am a very loyal customer and visit my Walmart store a least 2 times a week if not more. This past Sat. I went to return 3 items which didn't fit the person at the service desk was very rude to me. When I went to the desk she said are you returning all this stuff I told her I only had 3 items and had the receipt for the items through the whole process she just kept making huffing sounds and seemed liked she didn't wanted to.

We visited the Walmart in Athens Al. on 02/07/2015 at 10 pm. When we finished our shopping and started to check out, there was only one cashier open. The line was from register #17 almost to the front door coming into the grocery side. After standing in line for 20 minutes, my husband started going around the store to see if any other employees could come to check outs. He spoke to two different associates, and finally after another 15 minutes the night manager finally came to open a register. It took us a total of 40 minutes to get checked out. And at the same store the week before, I stopped in to grab a few items before going to work and many associates were stocking shelves. I waited at the soup section, trying to get a pack of Lipton soup mix. I stood there for two minutes, and the person stocking never moved or asked me if she could get something for me. I finally pushed my way in front of her to get what I needed and left. We support our local Walmart, but it's getting very frustrating with their behavior.

I shopped in the Asda store in Leigh Lancashire UK today. I used to self service checkout and had no problems until the machine said my card was declined. That was only the beginning. One of the checkout operators who was manning quite of few of the self service checkouts came to see what the problem was she asked me to go through the procedure again, the card machine again declined my card. I was aware at that time that the checkouts on either side the customers were experiencing the same problem. The checkout operator then said in a very loud voice that there was nothing wrong with the card machine the problem was that the bank had declined my card, I said that I did not believe this to be the case as there was nothing wrong with the account. She suggested that I use another card, this I did and this was accepted.

Another customer was passing and said that the machines were not accepting any Halifax cards so she was going to the cash machine outside. I said that my card was a Santander and it had declined that card. The customers on either side again were complaining that their cards were being declined also. I approached the checkout operator and asked her to apologise for embarrassing me and accusing me of having no money in the account, she refused to apologise and again said that there wasn't a problem with the card machines. My son and his wife were then at the next checkout and again her card was declined. Again I asked the operator to apologise, she said she had done nothing wrong and therefore would not apologise. I again pointed out that at least half a dozen other customers were complaining that there cards were being declined so there was obviously something wrong with the machines.

She then said that I was embarrassing and walked off. I then asked for a Manager and again she walked away. I approached another operator and said that I wanted a Manager now. I then went to the customer service desk to complain. The lady there said that she had been sent for to deal with the problem. She wrote down a report of what had happened and said that it would be dealt with. I informed her that I wanted to be telephoned to tell me what would happen and that I expected it to be dealt with swiftly, if I didn't hear from Asda that this was the case and that I would be apologised to be the operator I would not shop in Asda again. This happened at 3.30pm today and it is now 9pm and I have heard nothing. I will leave it until tomorrow but if nothing happens then I will go online to publicise the problem.

My family made a wire transfer through a Spokane WA Walmart location, received the receipt for the transaction and left the store. I went to the Colton, CA store only to find out the service was down. I contacted the next closest store; Redlands, CA which was operating and open for another hour. I arrived with 45 minutes to spare, filled out what I thought was the appropriate forms. I was corrected and told to use the receiving money gram form. The clerk could not find the transfer for approx. 10 min. Finally located, 'Nike' couldn't complete the transaction and showed me the screen, which indicated a code: 97? I asked what it meant? Didn't know, how do I find out? Call the # on the form I gave him. after another 30min. I was informed this was not the appropriate number. Turns out the my sender contacted the Walmart where she sent it, it was due to not being able to verify my first name? By this time still standing at the counter, and being totally ignored by the service desk, I was standing directly in front of 5 different employees whom didn't know how nor really were to concerned about my issue.

And now the service shut down because its now 10:00pm. I was furious because first of all 45mins is entirely to long to wait for something so minor and then be told that they could not help me complete the transaction. My legal first name of 45 yrs. is J', just the letter, which is clearly stated on my social and DL, which I also gave to the clerk 'Nike', also the sender gave to the customer service in WA whom never indicated an issue but gave a receipt. Why did the CS employee not know nor did the Managers know what code 97 meant. You do these transfers thousands of time daily, I find the service in Redlands, CA was extremely inadequate, untrained, impolite. Yes I was angry, so angry in fact I was cussing making a screen in the store. I was corrected and refrained. I want all charges refunded for the transfer on both ends, specifically the employees whom were working the customer service desk need further training and to be written up.

Nike was actually passed on to me by another associate whom didn't have time to help me, I was the only other customer at that moment! She only added to my anger by snap comments and poor customer service relations. I was always taught that the customer is always right or at least should be considered until otherwise properly informed. This whole situation was bad, it was an emergency to get medication. Fortunately nothing was life threatening. I do business with Walmart most often almost daily and have a high regard for your stores. This was and is unacceptable, please review the video and take appropriate actions to resolve these issues. Personally, I think not only refunds for all fees on both ends need refunding but gift cards of some sort for the inconveniences that took place.

I'm upset due to the fact that I was without my phone, after sending in for replacement. I sent phone to product care on 12/6/14. Did not receive a replacement back until 12/24/14, but was charged for the whole month of Dec. 2014. I have called, texted several dept. Sent phone for replacement on 12/6/2014. Did not receive replacement phone back until 12/24/14. Charged for complete month of Dec. 2014. I was told by several Walmart depts. to contact: (i.e. Walmart customer relations, three times, spoke to 611 customer service yesterday). I was then told to contact the email address creditrequest@myfamilymobile.com. I was also, told it would take 5 days for response. Service would not be interrupted.

Not well stocked. Don,t they have away to keep up with inventory? Store is dirty. Displays are large and congest aisles. Check out usually long. Compared to other Walmarts, It seems the managers are poor. Maybe the managers need to go a store like Tell City or Bloomington to see how to keep the store going.. I am sure Walmart wants to improve so some motivation needs to start in Bedford store and goal of excellence fostered.

I was very upset by an employee who worked at Walmart. When asking for help one of the employees named Billy was very rude to me. I asked him for help and he would just glare at me and grunt it’s in that direction. I felt very uncomfortable around him. he gave me a very threatening feeling and I will never go back to that Walmart again. I had my 2 year old with me at the time and she became very upset when he raised his voice to me for no reason. I have never felt this way anywhere and I was so upset I left that Walmart without buying anything. I felt like he was racist towards my color. When I turned away from him I heard him say nigger. I have never felt this discriminated in my entire life. I didn’t even ask to speak to a manager to complain I was that troubled and just wanted to leave. But I believe I heard his last name from one of the other employees. It was Ludloew . As long as this individual works here I will never return. This employee was very nasty and rude and needs to be fired.

Cancelled Service back on Oct. 27, 2014 when my phone broke and I switched to another company and called to transfer my number to new provider and cancel service at that time. But now I am still getting a bill for $92.64 saying I own for two months. I called to find out why and was told that when you call to transfer your number you then have to call a different number to cancel service. This should all be taken care of with just one phone call not two. So please stop billing me for two months of unused airtime.

I am writing this complaint to warn other potential Walmart customers that when you buy something online from them that you are taking a risk because it’s difficult to contact them, and they claim its not their problem but mine. I received a CAP Barbell Bench from Walmart and was totally surprise by the condition of the box that was delivered to my home, and due to the condition I refuse to even try putting the damaged bench together. The box has been ripped open, huge holes on both sides with pieces of the bench sticking out, and taped very badly. I complained to FedEx about the condition of the box due to their handling, that they did not knock to let me know the box had arrived, and they left the 149lb package nowhere near my front door. They probably did not want me to see the condition of the box while they were present.

I talked to a guy in the claims dept. at FedEx who basically told me that Walmart would clean up their delivery mess because they have a contract, and that they do not care how they handle Walmart shipments. I wanted to file a complaint but the claims guy hung up on me. I did call back and emailed a complaint to FedEx. Walmart will take the bench back for a full refund but I will have to wait 2 to 3 weeks to get my money back on my credit card or get another one. They can ship to me in 2 days but they need 2 to 3 weeks to return a shipped damage item. I also can return the 149lb box to the store but I will have to spend my own money on gas, pay someone to help me lift the box in and out of truck ( I am a 51 year old female), and then spend my time in their long and slow return line.

I did nothing wrong but put my faith and cash in Walmart even after reading about other customers who had the same problems. They have proved to me that they do not care about their customers because they made their mess my responsibility. Why should they care about me, one customer who contributes to the millions of dollars the make every day. I stopped shopping at their stores 2 years ago due to poor customer service and now I will never buy anything them again online due to bad customer service. Amazon will get my future orders!

I stopped my service with Walmart family mobile on Dec 14 2014. I am still being charged a monthly fee. What is going on here. I no longer have service with you or t-mobile and you are still charging me a monthly service charge. I am more than happy to pay the service for Nov 4th to Dec 4th 2014, and what ever the charge is up to Dec 14 when i stopped service and had my number ported to verison. I will not pay a dime past that date. I called family mobile on the 15th of Dec and cancelled service. So what is the issue with you. If this is not resolved i will seek legal counsel and we will take things from there. Please advise me of the amount owed so we may settle this before is goes any further.

Dear Sir/ Madam, My name is Ibrahima Bah ,my account number 939552346 I am writing in regard to the current charges to my Family mobile account in the amount $84.79 , even though I had no service in the past several months (as I was out of the country) nor was I aware that I was under the impression this was a prepaid service . After speaking to one of your customer representative who finally explained to me that even though there were no service I was still incurring charges as the line was never "formally canceled" even though there were no contract and this was under my impression a fee for service I.E. a Prepaid account. In brief , I am kindly requesting a credit in order to bring my account out and delinquency . Your attention to this matter would be greatly appreciated.

I was shopping at the Walmart in Hamilton,we picked out some paint,we could not get anyone to help us I walked to the sporting goods dept and asked the employee to call for someone to help us,we waited 10min.no help came,I walked to customer service to get someone,it took about 30min to get the paint.You need more help in that store!!

I took item back on 01/15/2015 to Walmart the item was 9.97 little race track which our son was to small for I took the receipt back with item but it was the Walmart receipt where I put the layway up I left the finial receipt at home the cashier was amber she was having bad night .she told me I can not give you your money back you don't have receipt but clearly I do so I ask to speak to higher manager she come with attidue from hell ..whats the problem she ask I explain to her she said nope cant help you no receipt I said if you take time to look this is receipt I ask for her name she said I will not give you my name call the 1 800 number and she walk off I under stand im just one person that but Walmart wound not be number one in the world with out customers like me I was done wrong but I feel like this Walmart needs a lot of special training on how to treat guesst that spend their money thank you tina dobbs 704 441-3437

EEOn 1/11/15 around 11:15 pm I stopped in after just getting off from work to purchase about 10 items and cigarettes there are only 2 registers for tobacco produts and they were not open the cashier on the next reg. told me I would to wait only 3 cashiers so I waited 10 minutes and then she tells me that she can only ring up the cigs. but not my other items after waiting 10 min.

The Shelbyville , TN Walmart continues to allow semi trucks with trailers to park in their parking lot in front of the no truck parking sign. This creates a significant hazard as it is very difficult to see around these large vehicles. I have discussed this with the management on several occasions to no avail. On many occasions I have narrowly avoided being hit by other cars that could not see around these trucks. Does it a take someone getting hit or killed to get Walmart to enforce their own posted rules?

They could allow trucks to park at the far left side of the building between the Ascend Credit Union and the outdoor and gardening section of this store where there is minimal traffic.

I read on the Newspaper that walmarts were matching Competitors prices and their ads but when customers get to the check out it became a whole different ball game. my thing is this if you say you going to do something Please deliver have a meeting with your cashiers so they are all in the same page because it really makes Walmart look bad when you see cashiers are standing there arguring with customers.I love Walmart and I want you to do better see you.

I have two dogs and every time I go into wal mart I have to buy a different dog food. Every time I change their food stuff happens Im sure I dont have to go into detales. I used to buy the Just 6 in big bags, Rachel Ray indorsement. But was forced to buy the little bags @ 13.00 instead of 21.00 for more than twice as much. I complaned to service desk but saw no difference. I also am a small business owner and like the DC21 Blue line invoices and used to buy them from your terrace location but they quit handling them. I complained to Blue Line but have not heared anything back. The DC21 invoices are the most simplests invoices for the small business operators I don’t understand why you dont carry them.

While trying to get passport photo no one was at the photo center. An employee that works in another area went to look for the employee that works at the photo center to assist me. When the emoloyee came to the station she dragged herself to get the job done she even had a bad attitude like she did not wanted to be at work. It seems like no one wants to work at that photo center. A manager past by and did not even stop to see if I was being helped. Customer service at that store sucks. No one is willing to help a customer and make faces when a question is asked. The pictures were horrible and looked like mug shots. I had to go to another place to get pictures.

ive been csm for fifteen years I work Monday through thurday 5to5 ican work thirty two hours but get four hour shifts for four days now they cant even give me that as csm I have to take casier hour to get any hours . they say u all want give me any hours why .is this a age thing..ive always gave every thing to walmarts worked when no one else would .other csm get my hours that don’t have open aviilablety .just don’t think im being treated fare .ive talked to both front end mgr but they just say home office doesn’t give me hours for csm .please help me understand why .thank you lola peel

The new Walmart Superstore located at 55 Thomaston Commons Way in Thomaston, Me is a total disaster. There are never enough registers open and it takes longer to check out than to shop. There is so much junk in the isles that you can’t get through them. Things are thrown about like a rummage sale. The fault is the management. It was awful in the old store, and they kept the same manager, and he is terrible. The grocery department is always half empty and the shelves are bare of some products for days. Unfortunately the only alternative we have is a 45 minute drive to Augusta to their Walmart superstore which is better managed and a joy to shop in.

I shop at the Altoona Pa Walmart, I am there twice a week and spend well over $300 at a time. Recently, my son was ready to leave to go back to college and went to load up his car and found that he had a flat tire. We immediately took the tire(not the car) just the tire out to the automotive center (2:16) they checked it in.

Well it is now 4:47 and guess what ? The tire is still not done!! They told him it would be an hour to an hour and a half, Ok fine, well it is now going on 2 and a 1/2 hours. This is totally unacceptable. It is actually pathetic, that your service center takes 21/2 hours to plug a tire. I have done this done before and it takes a whole 5 minutes. I realize that you may have had other customers ahead of us which they told us that there were 2 other tire repairs ahead of us.

Come on seriously, like I said it takes 5 min 10 at the most. You obviously have some real issues with your employees if it takes them that long. I even explained to the lady on the phone that this was an emergency! He had others waiting for him that he was giving a ride and they had papers due for tomorrow and she didn’t really care. I got the BS that we have to take them in order, That is ridiculous. Do you only have 1 employee? You really need to rethink and get new management to organize your customers needs.

It is such a shame that you will let someone come in and fire an employee with 25 years of service to the Wal-Mart corporation without a chance to remedy the situation. Lisa Whitten is one of the most dependable and hardworking people I know. Our local law enforcement have been helped tremendously by Lisa looking up tapes and going to court against shoplifters.

Even coming in after hours on numerous occasions. Twenty five years is a long time to be dedicated to a company and have one man come in and just wipe that out is SAD!!! Wal-Mart has turned into the big money hungry corporations that will not stand behind their employees and that’s unfortunate.

On April 6th I ordered an electric culatvitor for $154.35 site to store. After waiting and not hearing anything I found a number to call on 4/30(it was not easy to find) and was told that the item was pulled but never got on the shipment truck. Walmart got their mony from my bank on 4/18.The lady was told this item was an anniversary present for May6th, she gave me a $20.00 discount for my troubles and reordered it she said. 

I kept waiting again and never heard anything so on 5/6 I called again and after a long time on hold and talking to someone I was told the item was never reorded and I would have to go to the store and cancell something that was never ordered to get my mony back. I had to spend my gas and time to go to the store where I was issued a refund but it would take about 5 days to be credited back to my account. This whole thing is a farce and I swear I feel Walmart has gotten so big the just don’t know what the right hand is doing from the left hand and I honestly feel they do not care. 

The original order number was 2677215-288534. Today is my anniversary and the item will not be here and that is a shame as I ordered it on April 6th. That was a month ago. I honestly wonder if I will ever hear from you. I really do not care because now it is too late and I honestly wonder is I will ever shop Walmart again and I do know for sure I will never order anything again.

I bought a riding lawn mower on 5/03/13.It had no operator’s manual with it. I called the store and was told to come in and they would get me one. I did that on 5/5/13. I was told from the person in lawn and gardens that I would have to come back the next day and speak to the manager. I went to the service desk and asked to speak to a manager and the manager was called but didn’t come to speak to me. He said I would have to go to lawn and gardens for help. I don’t like the run around. I left the store and looked it up on the net and within 3 minutes I had what I wanted a manual. This is poor customer service and I’ve worked in the public for years. I spend a lot of money at Walmart a month but will think twice before I go again.

The walmart computers were obstructed by inventory cases and the operators of the inventor equipment were TOTALLY non -observant of the obstruction and inconvenience at the site. They even gave myself and my friend an inappropriate answer to the situation. The photo technician was the person who did finally move the case while the personal doing the inventory stood in disbelief of the situation. I did address this situation to a customer service associate who agreed with the situation. The walmart store manager ,Brad Ausdenore was not available. In the future the inventory equipment should be placed so that the customer will not experience such a dangerous situation.

I was in Neighborhood Walmart in Newport News, VA at approximately 6:30 this morning. They open at six; When I got ready to check out the only registers open were the self service ones; I told Debra in green coat that I could not use those. (age 70 in June) She would not open a register and check me out; I went over to customer service desk and put my stuff on the counter. Debra would not come over there either. Another lady left her stuff at the self service register and left the store.

It was only when I yelled for a store manager that a wonderful smiling blonde haired girl came to my rescue. She put my stuff back in the cart and took me over to regular register and called Eddie to come and check me out; I think her name was Ellen; She wore a blue coat. Eddie was all smiles and helpful too. This is not the first time that I have had a problem with Debra in that store. She evidently does not like white people and definitely has an attitude when it comes to waiting on them. When this Walmart first opened I waited in line over 40 minutes to return something.

On 4-9 13 I tied to buy AMP at the store in Brookhaven,Ms. I tried to buy the AMP in the silver can with green script. I was told by a store manager the store did not control the product selection vendors (Coke & Pepsi) put in their racks at the store. I find it hard to believe the store has no influence on product selection provided by vendors. This product is carried in stores to the north and south of Brookhaven. This product is an energy drink.I am a dedicated Wal-Mart shopper and prefer to spend my money in the local store. However, I can not due so if the store declines to stock the product I wish to purchase. I also do not believe I was given an accurate reason for not having the AMP. Thank you.

I have been a customer of Walmart vision for a long time. Always was satisfied until the last time. My old glasses were hurting my nose so the dr recommended me getting a new pair with a lighter frame. I asked him did I need ultra light lens and he said no. One week after receiving them I had the same problem. I made an appt with the dr and he said meet with the manager in the morning and he felt sure they would get me new ones with ultra light lens. When meeting with the manager it was a definite no because the paper work had been sent out. I am disappointed because I thought they would definitely make it good because they were known for that. I was wrong. I have been wearing moleskin, bandaids, taping sponge to my nose, putting vaseline, etc. and nothing works. I have to wait until August for new ones and will not be using Wal-Mart and will share this experience with others.

I became disabled in Sept. 2012, so I need the use of a motorized cart to do my shopping. However, due to location, the Wal-Mart I shop at most frequently never seems to have any motorized carts and most of the people working at that location are not at all helpful and some are down right rude. Several times I’ve almost fallen because of some of my experiences within the store. All my prescriptions are with Wal-Mart on Franklin, but yesterday I could not pick them up because I couldn’t stand long enough to get them and there were no carts available, so now I’m debating as to whether I should transfer my prescriptions elsewhere.

In Feb. and March combined I spent $789.62, if you don’t care about the business some other store might. Most of the Wal-Marts I shop at are excellent, go the extra mile with service and have good attitudes, so what is the story with East Franklin? I tried to complain at the store level, but that was a joke. So many people are out of work right now seems like you could hire people who look and act like professionals and are glad to wait on you and have a job. Please get some carts for customers who need them.

One of our customers told us about a security system that walmart is carring. We closed our store and took a trip to walmart. i tried to get assistance from a associate, since this system i wanted was in a locked case. I asked the clerk to please let us see it to determine if this was what we wanted. she was assisting a cust and said she would be right there. We waited, she also took 2 more customers in front of us that were men.

So I asked another clerk to assist she said she couldnt. So needless to say we started to leave and I asked for the manager. the manager was not in. Ive tried calling the girl who answered the phone asked what department was the issue I advised electronics. she transfered me to the girl that would not wait on us. so waited 1hr and a half called back still no manager to speak with.

I provide customer service to my customers and frankly you need to look at the people you have in that department. If you are a man then it seems to get you service. But I dont believe you will be recieveing any more of my business or any of my family or friends business This little stunt cost your company about $300 dollars. And your manager Jason didnt even bother to return my call.

Bad Business ethics and no customer service will shut the doors. I am a consumer that does not have to do business with your company and i will advise others not to either. My customers have asvised me today they have been treated the same way at this store on other issues. So needless to say I dont think Sam Walton would have permitted this type of treatment to his customers.

Last night, Tuesday Feb. 26, 2013 my husband and I went to your Epping NH store for 4 215 65 R16 tires. The time was not a pleasent, first we wwaited 15 mintues before someone assisted us and told us how long it would take. When we finally go helped I ( the wife ) asked about honoring another tire providers ad of free installation if you bought 4 goodyear tires.

The gentleman said no when clearly above his register it said we honor ALL competitors ads I even had a print out of this advertisement which according to the sign I did not need to provide. Next we were told 1 hour and we waited 1 and half ( and that was our car in the bay right away ) any other place the turn around time would have been a lot less.

Lastly when we were checking out and paying CASH we asked about the good year rebate form. Your staff had no idea about the rebate that your website advertised that expired on Feb 28 2013. He did not find out about it and we are forced to find the information out on our own. Fourty dollars is a lot of money in this economy.

We also asked if 2 of the tires were in the back, the gentleman said oh we took them and charged you for them. Clearly your staff did not provide customer service when they did not satisfy me. I am not sure why this service happened but to me no excuse is acceptable.

When you say you will honor ALL ads you should that would of been a savings of 44 dollars on 4 tires ( not much when your talking walmart- and as we were there they quoted a man the wrong price and he received a FREE tires 92 dollars, and not knowing about your rebate promotions.

I hoe youd ecide to honor something as I chose to go to Walmart for the tires and I could of gotten 4 tires somewhere else cheaper. I look foward to your response

I have five step-children who live in Oregon with their mom. My husband and I were late getting their Christmas presents to them due to unforeseen circumstances, however, we were finally able to get their gifts and were told that the best way to get the gifts to them was through Walmart.com “site to store.” I went online January 19, 2013 and started shopping. I got them everything they wanted. However, it was not an easy process…it took me about six hours to do it, and that didn’t include the shopping time! First of all, I live in Texas and had my hometown Walmart store saved as my Walmart Home Page. As I shopped, I made sure that all items stated “in stock” (of course) and were “site to store” items.

Once I got to the “checkout” page, the difficulty began. First, it wouldn’t do “site to store” so I had to change my hometown page to the store in Oregon that the items were going to. Then, I couldn’t use my address information, I had to use the other mom’s information (which later made it very difficult to explain to customer service). I had to go back and reorder things several times because it didn’t put the correct item in my cart or it ended up being a refurbished TV, or right before check out an item would pop up “out of stock.” Very frustrating! But, after about six hours it was finally done! I spoke to the kids and they were so excited and looking forward to getting their gifts the next week.

Then, I got emails from Walmart.com…yeah. By the way, everything I purchased was put on our debit card, not a credit card or check by phone, but a debit card…either the funds are there or not and, if the funds are there (which mine were), it comes out of your account immediately. No problem, there was more than enough money in the account. Well, one email said that part of my order was cancelled due to them not being able to get authorization for my payment…huh?

You don’t have to get authorization on a debit card…it either goes through or not…and it becomes a pending transaction immediately. So on January 19, 2013 I placed the order and Walmart.com immediately put it through to my bank and it became a pending transaction. I called my bank and they said the money is there pending Walmart accepting it. I called Walmart.com’s 866 number and, after explaining the different names and addresses, I explained the email and what my bank said and asked what the problem was. Then they told me that some of the items were out of stock. I told them no, online it said “in stock” and I made sure of it because I had to reorder several times. They put me on hold again and then said they couldn’t get authorization on my payment.

I just told you my bank said it’s there waiting on you! They then told me that they already cancelled the full order and that I would have to go back online and do it all over again. Well…I need you to stop the pending transaction so the money would be available for me to do that…another six hours of frustration. They said I would have to wait three to five business days for them to release the money…of all the nerve!!! I told them if they can take my money immediately they can put it back immediately. Of course, they said they couldn’t. I spoke to supervisors and got the same run around. I called my bank again to see if they could stop it (like a stopped payment on a check) but they can’t do that with a debit transaction unless the merchant (Walmart) releases the funds.

The bank representative gave me the fax number and told me to call Walmart back and tell them to fax the Release Form and it would be done immediately. So, I did…but that didn’t help. They said it will still be three to five business days before somebody in their billing department opened the email and faxed the form.

It’s not that difficult of a job! I get hundreds of emails a day and fax hundreds of documents a day…and I’m only one person…Walmart has thousands of people working there opening emails and faxing…it shouldn’t be that difficult to print a piece of paper and fax it. If you can take my money immediately and cancel my order immediately, give me my money immediately. Again…”we’re very sorry but that’s policy.” Well Walmart.com, your apologies are not going to make five little children happy.

Your apologies are not putting my money back in my account so that I can do something to get these gifts to these children. Your apologies are not going to “unbreak” the hearts of five children. Thanks for all your help Walmart. You think because you’re a big-wig company you can run all over the small people. Keep it up…in this economy you need the small people. We are the ones putting all that money in your pockets while you kick back and not give a crap about what your so-called policies are doing to small children. It’s like the kids waking up on Christmas morning and being told there is no Santa. This may be a late Christmas for them, but it’ll make them happy…or should I say “would’ve” made them happy.

My son purchased a promise ring for his girlfriend before going off to college. (i should say ordered it) it was suppose to be here before he left and it wasnt so of course it left me to take care of everything. His girlfriend has had the ring for two months the gold is chipping off and now the ring is turning her finger green. Not only is she heart broken my son is very upset. Going into to walmart and talking with some one was useless We would have gotten a better response from talking to a wal. l All i got out of it was there is nothing we can do about it. Excuse me I find this unacceptiable.
With my son going to college he doesnt have the money to be throwing away. And this was a very important time for him for him and his girlfriend. Imagine how he felt when the ring turned her finger green. (the ring wasnt cheap) He was mortified and felt like a pice of _ _ _ _ And of course he leaves to go back to college tomorrow. I think it would be nice if someone would step up and resolve this issue.

I have been to my Walmart about 4 times trying to buy some products that have been out of stock for 3 or 4 weeks. I think the management does not care or know about items being out. A good manager should know these things and do something about it. I went again this morning and had only 6 items on my list and they were out of 3. There seems to be so many empty shelves and find no good reason for that to happen. I have had a conversation with the manager a year or so ago and got no place with that so please do not refer me to him. It needs to be taken care of higher up than him.

I am a very frustrated customer of Walmart and would go someplace else if it were available. This is Ozark, AL store.

I am disabled, I use a walker. If one is available I like to use the courtesy riding carts. I have tried to leave my walker at customer service at Walmart but am ALWAYS told to leave it by where the riding carts are. This morning I was at store 5124. I left my walker, got a riding cart, greeted the greeter and pointed out my walker. When I was ready to leave the store 30 minutes later the walker was gone.

The greeter was upset and helpful, one of the customer service reps helped look around. One supervisor was very rude and says it was not Walmart’s responsibility to watch my belongings. A person I was told was a co manager stated he did not have time to deal with the issue.

My caregiver had to purchase a simple walker for $50 so that I could get around til either my walker (approx $250 value) is found or replaced. My caregiver and I notified the Glendale Police. The policeman was able to find a picture of a man taking my walker and entering the store. I am very upset. I did what I was told and received little sympathy or assistance.

Wow! Early one morning I was in your store in Orange (southern California) on Tustin Avenue recently and we’ve got a couple complaints about your workers — Worker Yenira was in an aisle Dental Flossing her teeth. Later we found her by the ladies dressing rooms Napping . We asked for help from Worker Kenisha but she was way way too busy talking dirt about Management to another Worker (a worker with a bent spine). I asked her to tell us where the silverware was but she was bothered I interrupted her ranting and raving and she sent us in the wrong direction of the store. We came back by the candy aisle again and asked her again and she again was bothered and said she wasn’t sure. Like I said already WOW! And it’s not a good Wow! Instead we were shocked and annoyed. Even though you have good prices, we’d rather pay a little more at another store for better service.

My Name is Betty J. Cunningham, and I purchased a RCA Universal Remote Control from Walmart on 7326 N. Keystone Ave, Indpls, In. 46240 on December 3, 2012. After realize that I did not need the item, I attempted to return it to the same Walmart with my receipt on January 4, 4013. I was told by the Service desk staff that they will not refund my money because the product number on my item did not match the number on the receipt. However Walmart did sell the same brand and this item was purchased at this location.

I just contacted the Walmart Super Center in Roseville, CA on Pleasant Grove Blvd. After approximately 20 rings I finally got to someone in electronics. I asked to be transferred to customer service so they could give me the price of a product and also tell me if they had it in stock. After another 20 rings “Dave” in electronics answered again with the Walmart Greeting. I advised Dave no on ever picked up and I had been rerouted to him. I told Dave what I needed to happen and he asked if I would hold. I didn’t mind since Dave was the only one who seemed to be answering phones. After a very brief hold Dave came back online to inform me he did not have the device needed to look up inventory and he would transfer me to the photo department. After another 10 rings some one picked up to hang up. Thanks Dave for all your assistance (sincerely) as for the rest of the Walmart Team.