Wells Fargo Complaints Continued... (Page 6)

After Wachovia transitioned to Wells Fargo, my previously flawless online bill pay started to have problems with paying the bills. I noticed that I was getting some late fees for unpaid statements, and some notices that the numbers were wrong on my automatic payment accounts. When I went to the bill pay I noticed incorrect numbers on accounts. I hadn't touched them so someone in banking services must have. Of course Wells Fargo got defensive and blamed Wachovia, Wachovia said it was Wells Fargo, and MY APR's are going up for at least the next 6 months.

I have evidence that this has happened yet again this month with American Express. I'm frustrated with Wells Fargo and I don't know what to do as they've screwed up my rates.

I began back in the 80's with SC National Bank which then went to Wachovia Bank and just recently to Wells Fargo. In all the years of banking I have to say Wells Fargo is by far the worst I have ever dealt with. I feel like a number rather than a customer and will strongly consider moving my money out of Wells Fargo. They are not friendly nor do they treat their customers (who support) the bank, but now we are charged for every single thing we do in the bank and it is expensive.

I went to get a cashiers check for $17.81 for the hotel I work with to send to a customer and they charged me $10.00 to do this. I was shocked this happened. I do not feel welcome in the bank anymore and do not appreciate being treated in this manner after so many years of loyal service with SC National-Wachovia-Wells Fargo. In my opinion this is one of the worst moves ever made. I assure you I will be moving my account. I have visited many banks and have found two in my area that treat customers as people, not a number.

I live in Bakersfield Ca. and was at the Wells Fargo on Panama Lane today. I was depositing monies for my business account. The teller must have been new and I asked for 12 one dollar bills and the rest was to be deposited with my deposit I presented. I do not know what it was but she couldn't understand exactly what I wanted. Why I do not know. After getting that straightened out I had a check to be used to pay for my Wells Fargo credit card.

She would not just pay off the amount owed on it but needed to use the whole check which was only an amount of 30.00 over. What was the problem? I told her to just cash the check and I would then pay the bill and she then said she could not take the cash back. I have been doing business in this small branch for over 5 years and all of a sudden I see a big turnover of tellers. I just told her to return my check and I would go. I have over $16,000.00 in that bank and they can not cash a $139.00 check. Please.

I now know why I do not have my personal checking there. I will soon be taking my business account to Tri-County Bank. You need to take a good look at their practices.

I was in wells fargo to cash a personal check. when leaving a loose check must have slid out of the binder on the way to the car. When I got home I noticed this. I called the local branch to request a block on that check. A lady named Angela whom I talked to twice because the first time I was routed to an automated system that hung up on me. I called back again and told het this was an emergency where upon she would transfer me to someone. I was on hold again for almost thirty minutes.

So while I was on hold I had the time to get on the computer and find your 800 numberall the while waiting on the phone for the local branch person. That is the the worst service I can emagine for an emergency that should have been handled sooner as my account could have been cleaned out before anyone would respond.Your 800 service handled it before I could get anyone on the branch to answer the phone. The branch is 3860 south nova road, port orange, fla. terrible service!

I received a notice that my account was past due. I checked my bank account and saw that all recent payments have been sent and deducted from my account. I checked my wells fargo account online and realized that a payment sent from my bank had never been credited to my auto loan account. I sent an inquiry to my bank. They tried to contact wells fargo but were refused. I then called wells fargo to see why they would not talk to my bank. They said I had to have my bank research on their end. I explained that a part of the banks process was to contact the receiving vendor to verify non receipt of the funds.

They then told me that I could only make a payment to bring the account back current and suggested that I make all future payments to their website directly. I replied that I would make my payments how I chose and asked to speak to someone who had the authority to authorize wells fargo to speak with my bank. He then hung up on me. They are very rude and unprofessional. The worst part is that it seems to be a company wide problem as opposed to an isolated incident. Never again!!!

I bought a 2005 Pick-up and used Wells Fargo for the third time to finance a vehicle. With the first two and now a fourth vehicle I have financed with Wells Fargo I had one late payment. My 71st payment on the 2005 truck was late due to my check being destroyed by the U.S. mail. I contacted Wells Fargo to advise them of the situation with my next to last payment on my truck. B

efore they received my 71st payment my lone went maturity and I was sent to their in house collection department. I was contacted by a person with Wells Fargo and was called names and told that I was a deadbeat that did not pay my bills and that my truck would be repod. I tried to explain the situation with the Wells Fargo associate but was not allowed to even speak a full sentence. the person was very rude and loud and mean spirted.

The associate advised me that he would ruin my credit. I advise that I would terminate the call and contact a supervisor. I contacted a supervisor and advised him of my situation. The supervisor advised me to forget about the earlier call and thst my credit would not be ruined nor would my truck be repoed that he would send me a final statement.

The final statement came in about three or four days. I sent a check paying off the truck. For over a year now I have been trying to remove the late pay that was in fact placed on my credit report.Wells Fargo has denied my request for removal although they stated that it would or should not be there. I have since purchased a fourth vehicle using Wells Fargo if I would have know that a year later I would still be trying to have this removed I would not have used Wells Fargo for my last purchase.

I will not use them for any other vehicles in the future. So after four vehicles they will now use a once very happy satisfied loyal coustomer. I will also continue to send letters of request twice a month until time or Wells Fargo removes this form my account.I would suggest that if you are buying a vehicle you use a different company to finance your vehicle.

November 5th, 2012
Dear Sir:
I am an American Citizen who lived in America for 30 years now. I speak perfect English, but still have a strong accent. This is the first time I was treated with discrimination and the first time I filed a complaint.
I went to Wells Fargo Bank in Orem, Utah, to get some documents notarized. I waited a while before this lady rushed in. She was probably out for lunch. She was very rude to begin with, and I could tell from the beginning she was going to be difficult on me.
She told me she could not notarize my papers because they were in another language. I asked her if someone could translate them and she said that although they had two Spanish speaking employees they could not and gave no explanation of why not. I asked her to just notarize my signature and she said no. I told her that I was a long time client of over 20 years and that I had done that before in that bank many times. She told me it is illegal to do that. I then asked her to give me a letter saying it was illegal so I could send it to the Brazilian Consulate in Los Angeles who requested the documents to e notarized, and she said no. I asked why she would not give me a letter and she got very defensive and said I was calling her a lier, which I never did, not even implied it... I had no reason to say she was a lier.
I then asked her to at least notarize my American passport copy and she said no again. At this time it was an American document, so why would she say no? So I asked her why.
She then asked me to leave the bank in the most cruel form. She said: "Leave the bank now". Her voice was raised when she said the word now. I worried that she would call the security and I would go to jail for something that I was not even aware of. So, without saying a single word I left the bank crying. I just could not believe someone could be so cruel and treat me the way she did. During our conversation she said several times that she did not care if I had no other way to notarize those documents...I am sure she would never treat a white American that way, I knew she treated me that way because of my race and accent.
She had no right to make me leave the bank since I have an account of over twenty years in there. I had deposits to make that day. She ruined my day and caused a lot of troubles for me that day. Even if she would deny helping me with the Brazilian documents, she had no right to deny the help with the American documents. I was nice and respectful to her and the only thing I said to her in my worse moment was that I was going to close my account in that bank. The cameras in the bank can prove my words.
Well, to make things even worse, I went to another bank, Bank of American Fork, and within five minutes they had everything notarized. The lady who helped me at this time said it was not right for Wells Fargo Bank to deny me that service, since all they had to do was to recognize my signature and they did not have to identify that the document was in Portuguese or any other language, all they had to do was to recognize my signature. I was the one signing that the document was true. But the worse part, where we can tell that this Wells Fargo Bank employee was out there to get me is when she denied helping me with my American passport copies. I had my passport there so she could see it...
The reason I needed there documents notarized was a request from the Brazilian Embassy in Los Angeles. They require that I a public notary recognizes my signature to be true in documents or copy of documents in order to issue me a passport. It is not something that I have a choice and although I have an American passport, Brazilian laws require that I also have a Brazilian passport to enter Brazil. In either case, even if notarizing the Brazilian documents was not a possibility (which the other bank strongly disagreed), why not do it for the American passport copy?
My husband tried to talk to their manager, but he said that he knew about the situation and the lady was right to deny me service. The problem is she did not deny me the service nicely, she was very rude and asked me rudely to leave the bank and that was the most humiliating moment of my entire life. Why should I leave the bank if I have an account of over 20 years in there?
We will be closing that account this week as well. This lady was a racist of the worse kind, a kind that I have never seen before and I ask you to please take action. She was so full of hate towards me. Although this should not matter, what this lady did not know is the fact that although I was born in Brazil my ancestors were from Louisiana and they served in the Revolutionary War and died for this country. The parish of St. James was named after my 5th great-grandfather who came to America in 1720...Anyway, none of this information should even help you, but I just tell you that because of the nature of the injustice against me and the way it made me feel.
If you ask me what I like to see about this situation, I will tell you that I would like the Wells Fargo Bank to take action against her and possibly the manager who did not care about my situation. I do not know her name, but she set at the first desk across from the tellers, notarizing documents and she was probably in her thirties, white woman, dark mid length hair, green or blue eyes, skinny, about 5'6" height... This incident happened today at lunch time, around 1:15 pm.
Thank you so much for your time. Please let me know how I should proceed with this matter.
Sincerely,
Claudia Queiroz
sisterqueiroz@gmail.com
801-500-0478
4417 N Stafford Court Provo Utah 84604

i tried to set up a payment to be auot drafted out of my checking account 4 or 5 times over the phone and was given the run around by everyone i talked to. i am not the account holder for the payment that i was tring to set up, my wife is ,she told your reporsentive to talk to me about setting this up .they would not conect me to a superviser and i was told that i could only set up this type of payment for a 4 month period. my wife and i are veterans and we fought to protect this country,we dont appercait being given the run around by your employes. by there acctions i was ready to tell you instation to take your loan and shove it , and your bank would have been out 10,000 dollars . also we dont like calling and talking to a bunch of fricken forners ,if you broght these jobs that you have farmede you over seas back home to america maybe the american economy would wouldn;t be in the shape its in. i find your employes to be very unfreindly and there behavior to appaling to american vetrans. martin moody so f**k you very much

credit defense department. In August I open a credit card. I was not aware that I signed up for this program. In March . I mention to them I wanted out. They stated I would be cancelled. On or about 4/23/12 I called and was concerned about my bill and I spoke with Mr. John Vitao he stated he did not see anything where I had called to cancelled the program.

When I called that department-defense Mr.Zack, stated he did see where I had called to cancelled it in March, he did not know why it had not been cancelled.Then a few days letter I received a copy where my signature had been signed on a piece of paper. When I signed there was a very small machine I signed with and could not see all of the paper work.

If this is the case I have a right to cancelled this program. I would like my money back. Also I felt this was in retalation about my phone called. I felt the first guy was not very help full at all. Also this will lead me to cancell my Raymour and Flaingan furniture account. I call Wells Fargo about this matter, so one stated I would get a call in 48 hours. Sofar, no response as of yet.

I have applied so many times with wells fargo and yet they find a way to decline me i personally would not recommend any person of color to bank there, wish i would have known about the discrimination.

I went to this branch today at 9:22, thirty minutes later I walked out confused and upset. Normally I am in and out of this branch with in five minutes, Wendi Hernandez was the teller and she was rude, condescending and arrogant. Every month for the past year I have deposited my rent check at this branch. On one occasion I went to a branch near my job and another time I went to a branch in Virginia where I was visiting. The experience was always positive until today. 1. I was not greeted with ” Hello welcome to Wells Fargo” As a matter of fact when I stepped to the window she looked startled and annoyed. I gave her my deposit she looked at me and looked at the check as if were a snake and stated she had to verify the check. I asked her why. She rolled her eyes and said ” It is my right to do so.” Now I understand if it was a personal check, however, it was a cashiers check drawn on the same bank I go to every month. When I told her that I am here every month she said ” well so am I and I don’t remember ever seeing you here” I am certain with the number of clients who pass through the branch everyday that she cannot remember every one she waits on. The manager came over at that point and backed Ms. Hernandez up with her plan. My question to you is this: Why is it okay to be rude to a customer ? Is this what you train your employees to do ? Her remarks about the check possibly being a forgery was insulting and degrading. Please rest assured that I will never return to that branch again to conduct business. Finally when the transaction was finished I asked for a factual reason why it took her so long and why was this done. She stated ” It is my right to do so” This was not a factual reason. And as a customer it is my right to be treated with respect and fairly.

On Saturday, March 29, 2014; 11:00 am ; I, Jennifer L. Foster, entered a WELLS FARGO Branch of US Banking locat3ed at 2300 West 16th Street in Greeley, Colorado; 9703782362. As I was walking fromt he parking lot of the Wells Fargo Bank located at 2300 West 16th Street in Greeley, Colorado; 9703782362; I noticed the patrons on March 29, 2014-Saturday to be of Hispanic origin, all speaking the Spanish language, no children of any age pre-teen, toddler, or infant with mother(s); and all Hispanics with no other race inthe vicinity.

I continued toward the doors of the Wells Fargo Bank located in Greeley, Colorado noticing they were ‘propped’ open, no viable or service-able lights in the business banking lobby except to the right of lobby where the teller area is located and operated by only-Hispanics. There was no viable breathe-able air distributing itself throughout the building and the lobby was very dark. My observation was the Department of Immigration had provided for illegal activity in this area, or the City of Greeley, perhaps Mayor – Mr. Tom Norton, and definitely businessmen of Greeley, Colorado and the Fraternal Order of Police of Greeley, Colorado.

At 12:20 pm I finally was able to place a physical land line phone communication tothe Greeley, Colorado non-emergency police where a female dispatcher wanted to inquire why it would be unusual for a Bank to ‘prop’ open it’s door(s), leave the lights off, have no circulating air, the clientele to be only Hispanic, with no evidence of any children: [pre-teen, toddler(s), or infant(s)] at a location involved in banking. I disconnected the call while stating the Police of Greeley, Colorado needed to provide for security of the bank by menas of sending a police vehicle over to Wells Fargo Bank 2300 West 16th Street, Greeley, Colorado; 9703782362. ASAP.

In continuation, everyone within the Wells Fargo Business Banking area lobby as a patron or customer [just as the parking lot was Hispanic]. Aloud I asked “if there was any illegal dealing with the Department of Immigration or an illegal activity at all.” My presence in itself was of no significance to these person(s); all Hispanic and Hispanic speaking.

There was an adult Hispanic male guarding the door to the right and a fold up table to the left with idiotic balloons placed to the left of the open doors. The 75 year old Senora Hispanic whom had approached my person was definitely not professional looking and did not have the manner of the General Accounting Principles of Money, Savings, Checking, Funding, etc. of a professional banker and spoke English to my person while evreyone else whom was Hispanic were speaking Spanish. This Senora of 75 years of age asked if I needed any help; I viewed the dark lobby and said “no as I was waiting in the line to receive an exchange of currency.”

I looked around again and determined I would leave the area without any service from this bank. I exited the Wells Fargo Bank at 2300 West 16th Street, Greeley, Colorado; 9703782362 and into the parking lot to find persons, patrons, customers to Wells Fargo dispersed around, all Hispanic, exiting and entering the lobby of the Wells Fargo Bank.

Is there illegal activity in the community of Greeley, Colorado conducted at this Wells Fargo Bank? Is the Department of Immigration allowing Hispanics in the community/illegal aliens; to pick up false identities, issue false bank account(s), distribute illegal monies or extra grant monies – only to the Hispanics of this area of Greeley, Colorado? Will this Wells Fargo Bank be receiving forty billion United States dollars on Tuesday; April 1, 2014 in the area of Greeley, Colorado? Is this legal funds or monies? Illegal?

State Farm sent me and my wife a check for a new roof two or three weeks ago. Well Fargo is listed on the check to be endorse. I took the check to your branch @ Hwy 138 and 20 in Conyers, Georgia. A woman took me to her desk. I had the necessary paperwork and was only missing a copy of my wife drivers lincense. I ask her that’s all I need and she said, yes. I went to my wife job, got her to print a copy of her drivers lincense. I took a copy of my wife drivers lincense along with the endorse check by me and my wife to the Conyers’ Wells Fargo branch. I waited in their lobby and this time a young male assist me and got the check endorse by his superior with no problem. Today, March 26, I enter the same branch with the final check sent by State Farm that needed to be endorse by me, my wife and Wells Fargo. The same routine as the first check. A women assist me this time. I went to her desk, had all the necessary paperwork learning from my first experience at this same bank. She ask me if I have an account with Wells Fargo. I told her I don’t but my mortgage is with Wells Fargo. She stated that she want be able to endorse this check because my wife needs to be present. I told her that I got the same check endorse here two or three weeks ago. I point at the desk where the individuals sit that explain to me what I needed to do and the person whom handle the transaction. She abruptly got up and walk away with my paperwork. A few minutes later she return. She stated that the check will not be endorse by Wells Fargo because my wife signature was a forgery. I couldn’t believe what I was hearing. I said, “excuse me”. She said yes, “You forge your wife name on the check”. I became upset from her accusing me of forgery. I respond by saying, “stop being an ass because that is uncalled for”. She stated, “What you say”. I repeated what I said, got up and walk away. At the same time, she start raising her voice in the bank. Another woman came out, I assume is the branch manager stop me. We start talking about the check. She, in front of customers and bank employees stated to me that my wife signature was a fake. That whole episode was unprofessional and embarrassing. While the (Bank manager?), never identified herself, and I was talking the same woman was still being loud and unprofessional. That experience left a bad experience with me in dealing with Well Fargo. I never been in a Well Fargo until this month (March). I was considering bring my accounts over to Wells Fargo since the bank does hold the mortgage to my house and the customer service I receive two or three weeks prior. My experience yesterday of being called a liar, a forgeror and the lack of customer service received put a end to that move. My wife (Sheiree) can verify her signature and that she indeed sign the check. Her number: 404-295-4381. My number: 404- 274-1279.

I went to this Wells Fargo Bank that is a nightmare to deal with to begin with requesting to close my safe deposit box..as usual you would have to kill half a day to make any transaction at this branch…After over half an hour waiting and going back and forth, I was referred to a manager who was extremely rude and abnoxious to begin with…She asked me to pay $65.00 instead of $45.00 the cost of the box… Eventually she told me because I have a late fee for $25.00 since I did not pay for the renewal…I told her that I never received any mail and asked what address did they send me a notice to, her response was, ( the address on file) and she refused to even tell me what that was,…I began to lose patience and raised my voice and said that was a rip off, she was very sarcasdtic and disrespectful and got me angrier and angrier with her no responsive answers or ( shut up and wait type of answers)…I just wanted to get out of there, and offered to pay cash to make it quick, she asked me to pay $65.00 , after she receives the $65.00, she would give me back $25.00 which was my deposit for the key…I was angrier and raised my voice saying I could just pay her $40.00 instead, she refused and threatened to get security to escort me out of the bank for raising my voice…I asked how much longer this transaction was going to take since she was taking forever, her response was(I will let you know when I am done). I have never encountered anything like this or anyone as rude and unprofeessional as this woman…I asked for her card , she refused to give it to me until she would finish the entire thing…She claimed to be the bank manager, turned out she was customer service manager…It is beyond me how someone with this attitude that makes a good situation a disaster and has the nerve to threaten to have security escort me out when she is the only one that should be escorted out of this bank for her extremely unproffesional managerial skills and rude attitude.
Eventually the Vise president came, and as soon as she did, Lily seems to have changed her attitude to a normal person….
Tis is the wordst bank I have ever dealt with..I run a business for the last 28 years, and never encountered any one like this or any bank with such horrible customer service as Wells Fargo…
They are a ripp off…I never received anything in the mail, and they refused to even give me the address that the mailing for the renewal notice was sent to…If this is not ripp off , I do not know what is…But I do know this should stop, and wells fargo cannot abuse people this way.

Sold my home to someone using Wells Fargo Mortgage as their lender. Original loan closing was set for April 4, 2013 at 10am. Was rescheduled to April 8, 2013. Now a closing date is in limbo and cannot get an aswer from the branch manager Nelda Cales as to when closing will be. She had said she would try to find out something and call me back. I have called her four times and she has never returned a phone call yet. She had told me that the problem came in when they implemented a new process last week and this loan was caught up in the new process. I do not appreciate Wells Fargo making their problem my problem. We are going to pass one week after the original closing date with no new date confirmed. Unacceptable and very unprofessional. Would never use them for my own mortgage.

To Whom It May Concern: Back in July 2012, I had setup an automatic payment account with Well Fargo bank to automatically draw out $728.87 each month to pay for our Well Fargo home mortgage loan. Automatic monthly payment process started in July 2012, and you had received the first monthly payment of $728.87 on 7/26/2012.

And you also had received the second monthly of $728.87 on 8/29/2012. But somehow you people mistakenly applied all of the second payment ($728.87) to the principle. I did not notice about this until I received the statement in October 2012. I immediately called and talked to one of your representatives to correct this mistake. This was obviously your fault! Your representative did acknowledge that was Wells Fargo’s mistake!

Now the problem is that the “pass due” statement still showing on our credit report. We need you to delete the “pass due” statement and SEND US A LETTER, WITH YOUR LETTER HEAD,SAYING THAT YOU WILL DELETE THIS “PASS DUE” STATEMENT FROM THE CREDIT REPORT AS SOON AS POSSIBLE (OK WITHIN A WEEK).

We opened an account with Wells Fargo with the hope that it would provide more efficient and friendlier services to us. But this bad experience we had with Wells Fargo certainly pointing it to the other direction!

we’re thinking about to close all account in your bank and maybe transfer the loan to another bank right now! Your customer service is so bad,very very very poon!

I just spent over two hours going back and forth trying to cash a 7,000 dollar check I wanted to deposit 2,000 and keep 5,000….. wells Fargo at basline and lake shore, refused to cash it!!!! It’s a check from Chase, wrote out to me… so they send me to chase.

And say they have no way of telling if the money is their…ok so off I go, now I don’t have an account at Chase, so they give me a cashier’s check and Karin at Chase gave me her business card, so wells Fargo could call her, so she could tell them the money was their… so I go through the drive through they tell me it’s too much for the drive through??? and to go around to the bank I’m like ok so I go in they leave me sitting I don’t know about 10- 15 minutes and say they can’t cash a money order..

That Chase said was good as gold…and not just that this is my second trip here and they told me to go around to tell me they can’t cash it? …Hell can’t they tell me at the drive through they can’t cash a MONEY ORDER? so GI GI is the bank manager I guess? refuses, to cash it, I have been with this bank since 1998 going on 15 years and she refuses saying my account won’t cover it???

*THIS IS A MONEY ORDER from chase with a guarantee from chase saying it is good, they gave her a card to call them to verify* … so I said that! and she refuses, I said this is not from my account!!! this is a chase money order!!! from chase!!! not my bank account!!!

she refuses…and says her manager said “no”..OK im like what do I do? this is my bank for 15 years I have lived in the same place for 13 years I have a money order that is guaranteed from chase to have the money “THEY WANT YOU TO CALL THEM I HAVE KAREN FROM CHASE WANTING YOU TO CALL! YOU ARE MY BANK…WHAT DO I DO?? so they send me packing.

Chase took the cashier’s check cashed it and opened an account for me, no problem tomorrow I will be going down to close my account after 15 years there and you know what I have to change my account around for my gym but after spending from 2:00 to 5 30 cashing one check it’s worth it.. I do have to say Gi Gi was polite but not helpful to my needs so I will shut it down.

I had a money market acc .withover $20,000 that I used for overdraft protection with my crown classic checking acc, I had to many withdrawls so wells fargo sent me a letter saying they were changing my money market acc. to a value checking acc. so i went to my branch on princess anne rd. in va.beach .

The lady at the desk told that nothing was different that was still a money market acc. and i did not have to do anything .expecting i still had overdratf protection.this was four weeks ago .

I recieved a letter last friday stating i was over drawn and and had $280 dollars in over draft fees . I went bank to my branch again. this time it was a over weight fat lady at the desk on a private phone call while i was sitting there for at least ten min. she saw me because i was sitting right in front of her . finnally she got off the phone after i she knew i was watching her the whole time .

she said there was know over draft protection on a value checking acc. and that they changed my o.d.p. to my line of credit .(with out notifying me) I had it paid down to$ 5000.00 Now i find out i owe $9400.00 I had her close the value checking acc. and put my money in my crown classic acc. When i ask about the fee’s she said they didn’t take them off my acc. there any more . and that i had to call the billing dept.

I stood up and told her that i was done with wells fargo and she said don’t forget your key’s that were lying on her desk. so i called the billing Dept. and she said she could only take off a portion ($120.00) sense i needed proof that i was told this information . I am not exaggerating about any of what i have said. If this is the way wells fargo does business this country is in a world of trouble .needless to say i will be closing all of my account’s .

I have never had to make so many complaints against a bank in 15 years. I have had multiple banks, never owed them anything, yet I was forced to open what they called a opportunity acct. This type of acct has never in 15 years of banking in Texas, never been presented to me as the only type of acct I can open. I never received a reason for this. Now, my husband is terminal and I have been in the hospital with him since xmas without much sleep and hardly any food for me. I get a $12 check in the mail and they refuse to cash it because of my acct type even though I need gas to get back to the hospital. Its sad that in todays technological advances someone cant pick up a phone and verify a $12 check. Especially when their info pulled is erroneous and I am in the process of getting the proof to prove it.

I purchased my house in June 2005 with a Wells Fargo Home Mortgage Loan, and was talked into an 80/20 loan by WF to avoid PMI. The primary loan was at 6.5%, the second was at 10.75% Since we had little down payment, we went with the 80/20. Last year, we tried to refinance, but was told we couldn’t due to having a second mortgage, but once it was paid off, it would be easy to modify the primary.

Since we were getting totally screwed on the second, we borrowed money at a much lower interest rate and paid off the second. I then tried to refinance the first, and was told that Wells Fargo did not own the loan, they were only managing it, so they couldn’t lower the interest rate.

When I got my loan, I was getting a loan through Wells Fargo, and was not told it was through someone else. Wells Fargo talked me into this loan, they should at least help me modify it to a lower rate. We are getting ready to move all of our accounts to another bank. Wells Fargo does not care about the customer. Please spread the word by sharing this complaint with everyone!

Today I went into the wells fargo near me. I needed some paperwork to delete someone from the account. The paperwork had been started and was simply to delete a person from the account. I wanted to know how I could finish this process. I was told that the women who had the paperwork, was out at another branch. someone tried to call her but she never called back. I then said that in all my 25 years of banking with wells fargo, and never a problem, how can I be turned away, without being able to finish the business that was started. No one could help me.

I was told The woman had the paperwork locked in a drawer and that she would be in the next day, unless she had to go to a different branch.They were even reluctant to look on the computor to see what had been done. I am appalled that no one else could help me, and that maybe i would be helped tomorrow. I had to cancel a trip due to this inefficient staff at the bank. I am so sorry about this as I have been telling everyone that wells fargo is great, and that I would never go anywhere else. Well, I will not go into that branch anymore, and if the staff is inefficient I will have to change banks.

Hi and beware, The lender at Wells Fargo told me to give her a check for $500 to pay the appraiser, but only if our house did not have equity. The appraiser reported that our house could have equity, but only if we made some repairs. (I know that our house has equity and that this was a bogus appraisal). So guess what?! The lender cashes the $500.00 without even telling me! The scam is that the lender wants to force me to take out a loan I can’t afford to make the repairs before refinancing. Never once did the lender warn me about this. Now I’m forced to see my money flushed down the toilet or forced to take out a loan I can’t afford!

I’m so mad, and if there is anyone that knows what do to next in this situation, I’d be grateful for your advice.

I have been a Wachovia customer for several years. The new change to Wells Fargo has been very challenging to me. First after a loooong process of reenrolling my on=line account, anwsering 50 million questions just to be able to access my account. Guess what I had to the same thing again 2 days later when I tried to sign on again. My other gripe I’ve had a Wachovia Gold debit card for several years. Well today my card broke I had to have it replaced only to find out that now I have a UGLY cheep looking blue card with the word DEBIT STAMPED across the front. How tacky.

I guess that’s done so that I’ll be forced to go back to your web site and have my card designed my your wonder team of tacky designer, or let everyone at the mall know that I’m paying with Debit. I can’t thank you enough!! One last thing The gas station i frequent only uses CREDIT. WOW THANK YOU THANK YOU THANK YOU AND THANK YOU AGAIN!!!

In May, 2011, we applied for a mortgage with Wells Fargo. We were approved and throughout the entire process supplied any and all information requested that very day or the next day. Since we were buying a HUD foreclosure, and there was a time limit on the contract, we had to pay a $225.00 extension fee because Wells Fargo was unable to close by the date on the contract. Ben, the mortgage broker, assured us that Wells Fargo would reimburse us the extension fee at closing because it was their fault we didn’t close on time. At closing, Ben stated that it was against FHA financing rules to reimburse cash.

So Wells Fargo would give us a Home Depot gift card. Apparently, he would say anything to close the deal, because 2 months later, no gift card and when contacted Ben stated he had other customers and no time to deal with us. I guess the lesson here is don’t believe mortgage brokers (bankers)tell you because they will say anything to get you to sign on the dotted line.