Contact Wells Fargo Corporate

I visited this branch 2 days prior and was told to bring back my social. When I come back with my social now they tell me bring proof of address . Joel Borofsky the manager at. 866 third avenue was so rude to me and advised me to bank with another branch when all I said was it’s inconvenient to come back and forth and telling me what to bring when I was just here 2 days ago. He told me because there’s no Wells Fargo in queens and I live in queens I should bank at another branch . Isn’t his job to make sure he secures more clients opening bank accounts at WF not sending me to another bank . He was so nasty to me and didn’t show me good customer service. As a manger I didn’t expect to be treated so poorly and he was provoking an argument with me and all I wanted to do was open an account now I don’t feel comfortable coming back and opening a account . He lacks customer service skills and came off racist towards me as a black woman.

I visited this branch 2 days prior and was told to bring back my social. When I come back with my social now they tell me bring proof of address . Joel Borofsky the manager at. 866 third avenue was so rude to me and advised me to bank with another branch when all I said was it’s inconvenient to come back and forth and telling me what to bring when I was just here 2 days ago. He told me because there’s no Wells Fargo in queens and I live in queens I should bank at another branch . Isn’t his job to make sure he secures more clients opening bank accounts at WF not sending me to another bank . He was so nasty to me and didn’t show me good customer service. As a manger I didn’t expect to be treated so poorly and he was provoking an argument with me and all I wanted to do was open an account now I don’t feel comfortable coming back and opening a account . He lacks customer service skills and came off racist towards me as a black woman.

My wife Maria Formont misplaced her card. The person on the other end of phone asked my wife what her previous address was before marriage, how much her pay check is weekly, how much our Mortgage is, why is this needed to cancel a lost bank card. There has to be a better way to cancel a lost card. We are not asking for 10,000 dollar loan. On like I can cancel my card with a simple push of a button. This just seems ridiculous and insane.

I am filing a complaint against Wells Fargo because they have made my life a living hell. Amanda Joyner have put things on my credit report that was not so. She have lied about my mortgage loan and my home equity line of credit. At first she put 60 days late and now it is 120 days late. I never been that late on my payment not even 30 day. To have person suppose working for on the behave of a custom. I am very angry and upset the way I have been treated in this process. When you call the person that working on your case, you call and don't call you back. I had a local Wells Fargo gentleman working with me that was very kind to me. He call and she( Amanda )was very arrogant, he was trying to explain to her. He told me that she would not listen. This was coming for another Wells Fargo employee. I have my law now and you will hear from him soon. The humiliation Wells Fargo has calls me a lot sleepless nights. All ways remember there is a God that sit high a looks low and you reap what you sow. Amanda those who support you in your work to do things to other . I hope you all the best.

Hi My name is Mi Jung Ku, formal customer in Wells Fargo, more than 10 years.
1. I used wells Fargo in St helen, 795 S Columbia River Hwy, Ste A ·(503) 397-9572, but since 2018 July, I moved to this address, I use Wells Fargo which is 1900 SW 5th Ave Portland Oregon.
I have been using this bank over 10 years and still use it. I also started my business since 3 years ago and still use my business account in wells Fargo and morn then $40.000.00/month use through my wells fargo business account.,
Yesterday, I asked 2 of my account's 6 month statement prints. But I got phone call from wells Fargo bank today in the morning.
That was "they need to charge $5.00 of my each statement copy."
I was shocked that over 10 years relationship with Wells Fargo, I have never asked to pay for statement copy. Even for 2018 tax report, I needed bank statement for 12 months for every single accounts and I got it. I thought that is a kind of service that Bank can provide good service to customer.
But this time I was very disappointed that Wells Fargo which is 1900 SW 5th Ave Portland Oregon, Manager”Carlie” said She helped me to have 12 month’s each account statements early this year but this time she needed to charge. If I don’t wants to pay for statements copy then I need to move my e-statement state to paper statement or do print by my self at home.
I tried to print my bank statement this January but anyhow I couldn’t see more than 3 month back statements. Also I work 9 am to 9 pm, Monday through Saturday so it was hard to print by my self.
I know that to ask bank staffs to print 2 of my bank’s 6 month statements is not easy but to give good service to one of regular long term customer is good way to keep them to use Wells Fargo Bank.
I told “Carlie” who is manager of Wells Fargo which is 1900 SW 5th Ave Portland Oregon branch, that “I don’t need bank statement copy from your branch and I will look for a different branch or I will consider to use Wells Fargo Bank. “Carlie” said Okey.
So as I mentioned above, it is really uncomfortable to use Wells Fargo Bank.
I need some services when I need and it should be easy to get it and use bank.
I really consider to move my account to other bank now.
I don’t know when it can be because I still have many of business check in wells fargo bank.
But I will really consider to move from Wells Fargo Bank to different Bank.

Thank you for reading.
If you need to call me then call my cell phone or e-mail me.
Mi Jung Ku: 213-700-5249
Miho90@hotmail.com

I am extremely upset about a recent conversation with an employee from your fraud department LAUGHING at my misfortune and proceed to tell me he could laugh cause he’s “not in customer service. He’s in the fraud department” and also told ME I needed to keep the conversation professional when (A) I don’t work for Wells Fargo (B) he’s the one laughing at me and (c) I didn’t yell or use any profanity. I am shocked at how I was treated by this “young man”.

This morning I went in to order checks. I spoke with the Columbus, Ga downtown branch manager Ms. Vegas. I had experienced problems in ordering checks. At the old branch you closed, the manager Ms. Kelly was always friendly and helpful no matter what my problem was. Ms Vegas didn't want to hear me. I had tried to go on line,it would not work. I called the number and the Wells Fargo employee wanted me to list all of the checks I wrote last month with the check number and amount. I did get something about new security requirements. Why didn't someone explain this to me? I brought other concerns I had. The bank is now closed on Sat. She told me to drive to Bradley Park Drive (Miles from where I live. The atm frequently runs out of money on the weekend. She glared at me and said she couldn't help. I mentioned the long lines at the end of the month. She said she has 4 tellers. She was very dismissive of everything I said and when I left she pointed out that I had spilled something on my pants. I am 74 years old and this is the worst customer service I have ever received and from the Bank manager. Edson Harrington 706-327-1129 harringtonedson.12@gmail.com

I have been with wells fargo since it was south trust bank. I had been without work for 2 years and my credit had gotten bad, I have always maintained my accounts with wells fargo. we had un unexpected death in the family and I needed $12000 to help pay for the funeral. I tried to borrow the money from wells fargo and was turned down quickly. first of all I am finally employed. I have always kept enough money in my accounts so wells fargo could easily take $1000 a month for 15 months to pay back the loan but yet I was turned down flat. I would have never believed how inhumain wells fargo is. for Christ sakes I am talking about burying the dead that was what this loan was for. I have finally come to realize wells fargo is not for people and is only interested in the greed for the company and to hell with me and my family.

I had a terrible treatment from one of your tech guys, Ron Schioldoger, a technology manager at Wells Fargo in San Francisco, the moment he approached my coworker and I, he started to talk to my coworker, my corker has a heavy Israeli accent, the moment he heard it he started to get condescending and smirking, I approached him trying to ease the awkward situation but he got more agitated an belligerent, unfortunately he knows what business we run so he went online on a different social media platform bashing us for the fact he is being condescending. I have been a customer at Wells Fargo since 1999 with 4 different accounts, never had any bad experience before with any of your employees, your employee has a German name, I don't know the Israeli accent ticked off or what but I'm sure you guys do not tolerations these kinds of behaviors.

I entered the Wells Fargo On Pacific Coast Highway in Corona Del Mar This morning at 9:00 AM. After entering I asked A young man if I could use the restroom. His response was no we don't have restrooms for customers. I said I always used the restroom down the hall. He stated that has been changed. Yea right. Any way, My wife and I walk the dogs a couple times a month down to the bank and make deposits for my wife's brother who is Scott Brooks and a very good customer. The young man was very rude and arrogant. He should be enrolled in a customer service class.ASAP

Thank You

John Easterday

This bank is the definition of corporate America! Service sucks! 88 year old woman has had money stolen from her account and nobody reported it to the Adult Protective Services. Thought bank personnel were all mandated reporters!??? Bottom line is they should of listened to her when she told them back in January that someone was stealing from her account - it took until May for them to finally listen and do something about it!

After moving two accounts, I left my IRA account which I wanted to stay with WF. My financial planner Melanie Rudolph called and asked me to move this account also.

Wells Fargo charges overdraft fees by paying large debits before small ones so they can assess more in overdraft fees. I spoke to customer service and escalated twice with the acct exec offering only half as a courtesy for their BS charges. They purposely do this to maximize overdraft charges and then accuse you of being irresponsible.

The Wells Fargo on highland and del Rosa in San Bernardino has a wall blocking the street from viewing the ATM machines and there is alway street people sitting on the floor behind that wall right next to the ATM machines , I know because I deposit cash most days from my work , they are always asking everyone withdrawing money for cash , I’m scared I might get robbed one of these days , so I try and use a different location , but since this is near my house it’s more convenient! I hope you can do something about this please !

I had an very bad crisis and had to put my wife in a nursing home ;this is about an excellent employee who came to my aid .. he is the manager of my branch ;where i i have been doing business with for the past 20 some years . I don t know his last name ,his first name is Anthony . The business at hand was all about moving a good part of moving my finances around & i was very much in need of help;long story short Anthony was a life saver to say the least . He was com cool & collected and helped me greatly to solve all of the problems i had at the time .;he was kind .thoughtful and so very professional,he seemed to know just what had be done & did in such a smooth timely manner.I thank Anthony (as well as the other employees ) at the Maple Glen Pa Wells Fargo Bank for all of the help they gave me at my time of serious need . I will always do my banking with Anthony George Johnson kjgj332verizon.net

respected sir/madam My name is Pawan Kumar and I am from India. I sold my Samsung mob s10 plus to Miss Sandra Williams. She is the permanent customer of your bank and used your bank for this trade so I sent my Mob on 15 Apr through DHL Blue Dart Courrier service to Mr Sandra William Address she recieved this mob on 19 Apr 2019 in this period your bank sent me mail they debit the amount of miss Sandra William and in very short time we sent it to your account but they didn't sent the amount and each time the bank sent the mail and cream the problem for transfer the money so pl me to resolve this issue I attach with the mail of the bank below .
I hope a favourable action from you

I was not able to deposit $500 in cash into my wife's WF account since my name is not on her account. This was a critical deposit since she is in Nevada with our children and in need of money. I was told ALL banks now have this policy which I was not aware of since I am not a customer.
I now have to obtain a check to deposit or go to Western Union, for a fee, to provide funds to my wife. Not sure why a check will be accepted and cash not. I could see if this was a large transaction but some common sense should prevail due to the circumstance of needing to get money to my wife.
The people at the Route 27, Edison were neither sympathetic, helpful or even concerned.
Very bad policy and bad attitude.
I will definitely stay with my PNC bank after this experience.
John Lenihan

I would like to file a complaint on the manager of the Wells Fargo branch located at Town Center (125 Independence Blvd.) Virginia Beach, VA. The incident occurred 4/13/19 where I tried to deposit two checks written out to me as the beneficiary of my mothers account. Both checks were from Langley Federal Credit Union. The manager accepted the large check but would not accept the 2nd check. Additionally, her attitude towards both myself and the banker was extremely condescending. Please have the appropriate person reach out to me to further discuss.

After 30 + years of banking with Wells Fargo my wife and I have decided to close ALL of accounts. Something as simple as opening a additional checking account has taken SIX weeks! We have been given excuse after excuse. “It’s not our fault”... from the branch manager. “It is in the cue at the back office”... bla, bla, bla...

I now have to go into the bank to order checks. It is very inconvenient, It appears as a way to allow the bank official the opportunity to high pressure you into purchasing additional products. I find it nothing short of harassment.

Why do I continue to use a bank that pays the lowest interest, constantly high pressures its customers, and forces the inconvenience upon customers to "come inside" just to order checks? My time is money also, I believe it is time to
move my account to a "friendly credit union"
Don't you think that is a good idea?
Edward Avery 4/11/2019

I called on 18002898004 this phone number from Well Fargo bank .on the line there was voice of female. She wasn't helping me .Because I complained about my check was sent 02/27/19 to instead for due to first payment 8/3/19 .But they recieved my check already they still withdrawn the same amount of payment by the time 8/3/19 more time.by the time April/8 /19 they sent me a bill payment noted that your next bill due to is may /8/ 19 .they didn't note April so I believe in all payments ok.but today is 04 /08/19 I checked my app bank on my phone .they withdrawn money for payment. I said all like above meaning of words .she told me her words quickly .I said I need vietnamese to translate for me .she took waiting music was quite long time then stopped my calling .no any help no word to explain for me why likd that.i had to run to well Fargo bank on bolsa street Avenue in Westminster. There was a nice female she is vietnamese too .she helped me at all .even though she told to another line to help me also difficulty. I think that America country time not like people always say that time of living in America is very short time .all by those who like that make customers not fluent English or resist. No help no words . Working in bank office is very cool but they aren't still nice to customers. I HOPE the bank director should adjust and train them for servicing to customers goodly in the future.

I have banking with wells fargo for over 10 years and its constantly been some type of issue, but in the last few years it has been the worst. On Feb 22 2019 i went to the bank to withdraw my pay check at an drive thru teller and was informed that my account has been frozen and was told to contact customer service,Once i did i was notified so they can that i was considered an "Security risk " and they was closing my account and for me to go to an branch banker and they will take the freeze of my account so i can empty my account so that it can close and i did just that . i opened another account that same day (2-22-19) notified my bill collectors and my employers of the change. On March 7,2019 when i gotten paid again i notice my pay check from my other employer was not in my new account. i check the wells fargo account and the direct deposit was in that account called customer service because to my knowledge that account was closed and i had no access to that account , i was told that the funds will be returned to a teller because the account was locked. I notified my employer they issued me a paper check . Weeks later my employer called me and notified me that they haven't gotten there money. i looked at the account and it was several charges on the account that i didn't do .After several phone calls and no answers i make a claim on 3-25-19 after Iweeks of waiting I called to check on the claim was denied because it was no proof of fraud mind you i have no debt card and i thought the account was closed/locked as told to me by several wells fargo employers . and was told by a resolution specialist that they cant help and instead they hung up on me

I have sent 5 emails regarding 415.50 taken out of my account 0608480158 preauthorized and asked that is not be taken out twice
It has been taken out a second time. This is very poor customer service

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Kenny Blue 2102388852

To whom this may concern...On my way to work this morning i stopped at the nearest ATM at the Quick Trip on Sugarloaf by 316 which happened to be a WELLS FARGO...I put my card in the machine, went thru the whole transaction, & the ATM machine said "THANK YOU, PLEASE REMOVE CARD" only it didnt return my card & i received NO cash!! The employees said it was not their problem i had to contact WELLS FARGO which i did & all I get was " IM SORRY"...this caused me to be LATE for work, I wasnt able to put gas in my car & i have NO card to buy my lunch today!!! If the ATM was OUT OF SERVICE there should have been a sign on the machine or the ATM should have had a message on the screen saying "OUT OF SERVICE" like its suppose to when its not working. Im very upset because not only am i inconvenienced by this, now i have to leave work early today so that i can go to my bank & take care of this issue. I would appreciate being compensated for my troubles.Thank you

I was trying to refinance a family home. I talked to Gary parker Hearn at 1101 North Main St Anderson SC. He gave me the run around. All the information he asked for was given to him, then he asked for more information. I told him I did online banking. I pulled up information to show that information. Then he came up with something else. He had no intention on working with me in any way. And he never asked for my social security number. I feel like I was being discriminated against.

Hello my name is calvin mcclendon my last four of my social is 1727 ,i have held a account with wells fargo for the last three years.i have experienced the worst customer service ever , i personally would like to grow with wells fargo and build a working relationship with wells fargo i have been in the process of rebuilding my credit.i have obtained 2 credit cards and i wanted to go thru wells fargo in the future for a home loan .and also to put my savings from another bank into wells fargo.but i have been running into one problem after another.the one thing that just threw me over the top was very simple .i got my payroll check on 3/15/2018 me and my wife.the same day i received my payroll check i made a payment twords my credit card,for 50.00.to first progress secured credit card company,that was the first thing i payed while the fund were available,i know i takes 3 days to clear.so i am expecting a time frame of 3/18/2019 .i also had pymt madeover the weekend ,that cleared on 3/18/2019.What is making me upset is why would you cover the more expensive payments that were made after the payment i made on 3/15/2018 for 50.00 there were two or the payments that cleared on the same day 3/18/2019 for a higher amount.my priority was the first payment i payed on the 15th for 50.00 , i just dont understand why you would clear payment made after the first pymt for a lower amount and cover the higher amont made at a different day .I AM ASKING THAT YOU PLEASE MAKE THIS EXCEPTION AND REMIT PAYMENT TO A LOYAL CUSTOMER ,WHO WANTS TO REMAIN A CUSTOMER OF WELLS FARGO REMIT THIS PAYMENT TO FIRST PROGRESS SECURED CARD.Ive been on the phone with wells fargo for 1hour and 35 minutes .If i wasnt trying to improve my credit and become a customer wells fargo would value to have i would take the time out of my day to go threw the waiting and headache and hastle.but im trying to do the right thing and build my credit becouse i would love to go thru wells fargo for a home loan.man this is impacting my credit i have worked so hard to build.i wish sombody that reads this has some kind of compassion .Think back to a time before you worked at wells fargo wen you didnt have a good job, or was in college or if you fell into a hard time .and sombody was there to help you out.i was told that they could refund 35 dollars to my account , but that does not help me at all , becouse my account is negative .and will not do anything , im asking to remit pymt to the credit card company i made a pymt thru on the 15th wen i had the funds, or send me a check for 35.00 that i could use to pay my credit card.i have been on the phone now 1 hour and 59 minutes .this is crazy man , i really hope wells fargo can truley help me out .man the supervisor cathleen in the charlett phone bank refused to get on the phone to , that is another complaint.i guess she started off taking phone calls back to back , and once she got promoted she fills she is to good , to get back on the phones anymore.also the first representative that was on the phone allison , was not helpfull at all ,its like all she was trainned to do is say no .she is also based out of the charllet phone bank , she did not really want to help me out , and was really wanting to rush me off the phone rather then to understand and try to get to the bottom of my issues.ive been on the executive phone line on hold with robert i belive he said his name was for another 40 minutes now.this is rediculis!!!!!!!!!!!!!!!!!

On 03/01/2019 I paid my daughter's rent online but on 03/07/2019 she received a notice from her complex stating the bank account had not been able to be located and there was not only a $100 nsf fee but late fees had been initiated. I went to my local branch at 13050 Coit Rd and purchased a cashiers check so she could pay the rent. Her name was misspelled on the cashiers check so it made cashing it next to impossible. On 03/11/2019 she finally found a place EZ Shop Check Cashing 818 S Central Expwy #21 Richardson, Tx. (972)238-0528 that would cash it but charged $50 to do so. I went to my bank and spoke to them about what happened hoping to recoup some of the money spent and my daughter and I were told that the branch manager didn't feel "comfortable" refunding any monies. We both reiterated that due to the name misspelling this had caused an uncomfortable situation having to spend money traveling multiple locations via Lyft as she didn't have a car and were told to contact customer service through your 1800 number. In fact during my visit there was more concern about the Lyft charges even to the point of having me change my pin than there was to resolving the issue concerning the fees I incurred as well as all the inconviences we experienced. I'm on a fixed budget and definitely do not have an extra $300 to spend on anything especially when it is due to bank error. I am currently considering changing banks.

My name is Beatrixe Eugene (D.O.B 6/6/69) and I am filing a complaint on behalf of my Aunt, Beatrice Eugene (D.O.B 12/6/35), whom I was named after. My Aunt, Beatrice Eugene's, Account number is 1010130563147. She not only is legally blind, but she is 83 years old and had a stroke November of last year. She spent almost a month in the hospital. In February, she was taken to the bank by a family friend, and this is when it was discovered that someone hacked into her account and ordered over $1000 worth of things online. First of all, the bank should have flagged the Account once they noticed several online purchases, which is not like her since she is elderly and once again, blind. Secondly, a letter was received by David J. Wyatt stating that the funds will not be returned. This is highly unacceptable. We are prepared to file a grievance against wells Fargo because this is elderly Abuse and Fraud. Every dime should be returned. Here are the dates and amounts in question: 11/30 - $24.99, 12/10- $100, 12/14- $24.99, 12/14- $79.99, 12/14- $50, 12/19 - $79.99, 12/26 - $44.99, 12/28- $9.99, 1/2- $16.99, 1/2 - $79.99, 1/2- $79.99, 1/2- $44.99, 1/4- $2.99, 1/4- $0.99, 1/7 - $20, 1/7- $100, 1/8- $4.99, 1/9- $19.99.

Had fraud scanners deposited 2 bad checks .I called the bank they told me the checks were good then 3 days later they told me that they were not good. They cost me a 1000 dollars I am not able to work because of dialysis. Would not recommend Wells Fargo

Because of the data issues that Wells Fargo had, I was not able to recover my sign on for my mother’s account (that I am a signer on). So, we set up a new one under her information. My mother is almost 94 years old, cannot hardly walk and cannot hear or see very well. The on-line fraud department called and told me that they needed to verify her, she had to talk to her. Well after trying to explain she would not hear her, I handed the phone to my mother, who surprisingly COULD NOT HEAR HER, and kept telling her that she could not hear her. I could understand if this was a new account, but I am a signer on her account and I am the only that takes care of all her bills, and I am the one that is her care taker and I have been on her account for several years.

Now I must take my 93 years old mother that cannot hear or see very well, who uses a walker to walk what little bit she can to a flipping branch office to verify who she is and to make sure that she understands that I am the 3rd party and could be ripping her off......really. I am so disappointed in Wells Fargo, none of this would have happened if Wells Fargo did not have a data issue and my sign on could have been recovered. So why are we the ones that are being treated like criminals. This has really upset my mother this evening and myself, to the point that I am going to look at changing banks, if I must drag her out to a bank to verify who she is, then I should be doing it for a justifiable reason, like setting up a new account elsewhere.

My name is Chau Nguyen-Davis. I have been a Wells Fargo customer for many years since 2009. I just recently opened up an Intuitive IRA account at Wells Fargo. I went to the Wells Fargo branch across from Bella Terra in Huntington Beach. Sarah Pham was helping me at first and then I was successfully at opening the IRA and I specifically told Sarah and the customer service man on the telephone that day that I would like to put half of the money from the check and half into the IRA. Sarah and the man on the telephone both told me yes I can do that without explaining that it can't be done without the 10 percent fine or something like that. On Friday, February 15, 2019, I went back into the back to give the banker my check. This morning 2-19-19, I called the Intuitive IRA customer line and ask if the money is in and that can I go online to transfer the some of the fund into my checking. He said I can not do that. SO all this times, I was told wrong by your staff at the branch. Anyways, please call me back and discuss this issue further. Thank you!

My name is Phillip McNeill, I have been a customer for as long as you have had a branch at 7706 Richmond Highway Alexandria Virginia. On 2/5/2019, I went into this branch to cash a check for $2000.00. Everything when fine, I showed the teller my driver license. Mind you, this check was written to myself on my personal checking account. On 2/6/2019, I went to the bank with another check, same amount. It took me over twenty minutes to get it cash. The teller
ask for more identification, I said, I only had my license but I knew the managers. The teller said, you will need to answer three questions. I said, what if I can’t answer the three questions. Does this mean I can’t cash my check. The branch manager came over. I ask her, “Do you know me” she said, yes. I ask, why can’t you let this teller know so
I can cash this check. She had me there for another ten minutes, telling me all the rules and why three questions.
I tried explaining to her that I had cash a check the day before without any problem. But what did she do? She called out
the teller who cash my check the day before. I felt embarrassed for her. This was very unprofessional. I let her know that I would be filling a complaint, and I had another check to cash on 2/7/2019. I will have two identifications

I HAVE BEEN A GOOD AND LOYAL CUSTOMER FOR WELLS FARGO. I cannot say the same for the bank's assistance to me. I have been trying for weeks now to get my on-line account working properly. It is impossible. I use every number I can find and still get nowhere.
Usually it wears down to what is my pin number< I don't have one, I have never had one. All I want is to check my account balances, etc,
to keep ahead of expenditures. Why is that so difficult? I email, call, go on-line, visit the local WF branch and it's like trying to communicate with

Vladimir Putin. Today is Sunday. Tomorrow my WF accounts are going to Bank of America.

May all of your business dealings go to Hell! Robert W. Benson, acct nr ending 0225.

If I could put zero stars I would have. Staff seem to be trained to make money for the bank instead of doing what is best for the customer. Customer service ranks about 3rd or 4th in their daily priorities. Customers are treated like they are an inconvenience. I went to branch to resolve my questions. I complained to another branch manager that Jo Lovato (Assistant Vice President) was ignoring numerous voicemails for 2 days about a time sensitive issue. He called me just before 5:00, I am sure prompted by other manger I had complained to. I told him I was unhappy with his treatment and that another banker had helped me. His response to me was "well you can just be unhappy" said goodbye and hung up on me. I am extremely disappointed with the Wells Fargo attitude of we come first and there is nothing you can do about it ! How do businesses like this stay in business?

Last January 10, 2018, my brother and I went to Wells Fargo Bank at 2946 Chain Bridge RD, Oakton, Va to open a $10,000 CD and Savings account. We met with Rodrigo Cuellar. He listened to what our request was and proceeded to assist with opening both accounts. The complaint I have is that he should have been more helpful by suggesting a better option because the CD was for one year at .25 interest rate and the saving account of $3,500 was .05 interest. He didn't give any other options knowing that this wasn't a good one. I also called him on 12/27/18 telling him that I wanted to stop the CD. We went to the bank on Saturday 5th to find that the bank branch was closed on Saturdays.

We decided to go to the bank branch at Fairfax market and closed the savings account. Rodrigo Cuellar didn't tell me that I couldn't stop the CD until after the 10th. This Saturday 12, 2019, I plan to close all of my accounts and move to another bank that offers a better return on CD's.

CONSTANT HARASSMENT AT YOUR BAYVILLE, N.J. (08721) LOCATION, I CANNOT SIMPLY USE THE DRIVE IN WINDOW WITHOUT BEING PUT TO THE THIRD DEGREE FOR IDENTIFICATION. THE PROPER PRINTED FORMS MADE OUT IN ORDER, AND DRIVER LICENCE ARE NOT ENOUGH, TODAY I WAS TOLD TO COME INTO THE OFFICE TO FILL OUT PAPERS!!! WHY? MY MANY ACCOUNTS -TWO PORTFOLIOS ARE OVER 40 YEARS OLD AT THIS BANK, MY NEIGHBORS ARE COMPLAINING OF YOUR POOR MANNERS ALSO PLUS NO INTEREST ON OUR MONEY IS MAKING YOUR BANK A GREAT BIG PAIN IN THE ASS! THIS MORNING AFTER THE RUDENESS I ASKED FOR MY DEPOSIT BACK THEN DROVE TO YOUR LANOKA HARBOR STORE ONE MILE AWAY AND WAS IN AND OUT IN THREE MINUETS RUDENESS FREE. BAYVILLE DOSE'NT NEED A NASTY WELLS FARGO BANK AND NEITHER DO I.

Bey Mehef P.O.A. for Mehef Bey
10926 Quality Drive Unit 30946
Charlotte ,North Carolina 28278
November 23, 2018
WELLS FARGO
Recipient Company Name
Recipient Address
Dear WELLS FARGO , Please accept my complaint regarding the conduct of several Wells Fargo employees for violations of Federal Law (listed Below)
In my attempt to open a trust account at the Wells Fargo Instutions at 712 Tyvola Rd, Charlotte, NC 28217, Wells Fargo, 2890 W Hwy 160 Fort Mill SC 29708 and Wells Fargo at 1500 Westinghouse Blvd Charlotte NC 28278 said they could not open the account because there wasn’t a manager avalailble to send the documents over to be reviewed and the will have a manager call me back the next business day witch would have been Nov 13 ,2018 but never received a call back.
In all attempts every item necessary to complete the transaction was provided but all persons involved kept insisting a social security number, when ask to verify with there head quarters the same results ,so in asking for a disclosure as to why they needed my social when a Federal EIN was provided no one could give me a disclosure.
At Wells Fargo in Fort Mill when ask to put in my social the key pad clearly stated T.I.N. number but was formatted as a social.

31 CFR 1020.220-Customer identification programs for banks, savings associations, credit unions, and certain non-Federally regulated banks.
(i)Customer information required -

(A)In general. The CIP must contain procedures for opening an account that specify the identifying information that will be obtained from each customer. Except as permitted by paragraphs (a)(2)(i)(B) and (C) of this section, the bank must obtain, at a minimum, the following information from the customer prior to opening an account:
(1) Name;
(2) Date of birth, for an individual;
(3) Address, which shall be:
(i) For an individual, a residential or business street address;
(ii) For an individual who does not have a residential or business street address, an Army Post Office (APO) or Fleet Post Office (FPO) box number, or the residential or business street address of next of kin or of another contact individual; or
(iii) For a person other than an individual (such as a corporation, partnership, or trust), a principal place of business, local office, or other physical location; and
(4) Identification number, which shall be:
(i) For a U.S. person, a taxpayer identification number; or
(ii) For a non-U.S. person, one or more of the following: A taxpayer identification number; passport number and country of issuance; alien identification card number; or number and country of issuance of any other government-issued document evidencing nationality or residence and bearing a photograph or similar safeguard.
42 U.S. Code § 408
(a) In general Whoever—
(A)willfully, knowingly, and with intent to deceive, uses a social security account number,
(8) discloses, uses, or compels the disclosure of the social security number of any person in violation of the laws of the United States;

None of the Federal was acknowledged by Wells Fargo and when asked who would I hold liable if the account was comprised no one had a answer ,please look into this matter and provide me with a remey so I can have faith in going to a Wells Fargo institution
Sincerely,
Bey Mehef P.O.A. for Mehef Bey
Ps Will be mailed to you also

I want my $600 back I had my lawyer look into the Charge off or set off and she said that what you guys did was illegal Wells Fargo took $600 from accounts that was not linked together and my account was not in the negative for 180 days

I have held brokerage accounts at 4 different firms but had started consolidating in recent months. The account I maintained at Wells Fargo was over 55 years old. I had maintained it since I was 10 years old and had a broker here in Chicago.
About a month ago I was working with my 93 year old mother to close her account since it had a small balance and actually was costing her more than she was making-while she handles her own affairs I maintain a power of attorney.
Since her account was moved to the 800 number she called in. -
-I was present-When the person on the phone heard my voice she told my mother you have to call back without him there.
-We both told her I have her poa-she said I don"t care
-I then told her I am getting tired of the Wells Fargo crap-since they had required me to set up a seperate brokerage account in New York to handle my company RSUs.-SHE THEN TOLD ME SHE COULD SHUT THE CALL OFF ANYTIME SHE WANTS.
-I asked her to put her supervisor on-she then told me he would not get on the call.
After we ended the call I had my mother call back on her own. She sat on the phone 15 minutes-then you system disconnected.
My mother than called back the next day and lalked to 2 other individuals who closed the account-her money is now safely in a cd at bmo-harris bank.
As a result of CYNTHIA'S BEHAVIOR I RECENTLY CLOSED MY ACCOUNT AND MOVED ALL MY ACTIVITY TO AMERPSRISE-WHERE I AM RESPECTFULLY DEALT WITH. MY SISTERS HAVE ALSO CLOSED THEIR ACCOUNTS AT WELLS FARGO AS A RESULT.
I will tell you I did have some pleasent dealing with another call I had with a gentlemen when I set up my on line account. I also do understand the need to protect seniors. But I will not accept the rudness I experienced from Cynthia or anyone else I am paying to provide me a service. I also do not like the suspicous chain of events when my mother told her she wanted to close the account. I will never use Wells Fargo again.

i

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The manager at Wells Fargo in North Main St., High Point, NC whose name is Gina A. (i don't remember her full last name but it starts with an A., was making eye contact with me to disapprove of what I think of my receiving financial disability from the government. She knows I am receiving disability from the computer screen at Wells Fargo Branch. When I confronted her with this complaint in the presence of my mother, she flat out denied it (in other words, lied). She and I and my mother got into a heated discussion of what I think was an insult to me and my mother. I am not going to bank at this bank in the future. The tellers at your Wells Fargo banks all ask me about my working status and i feel this is a personal matter (when I work, what my daily plans are, and what my medical diagnosis are). It's none of their business. I am very unhappy with your bank. You do not live by Courtesy sir.
Surya

Your Wells Fargo service manager at fashion square location had a retail customer ( the pantry) come in this week asking about a couple of team members. Sherry Turkey replies to her that The lead teller was fired for trying to steal money and The other service manager she left but between me and you I think she was stealing too she also added that the svm that left got surgery to get some enhancements done. All untrue!
This service manger should not be speaking negatively to customers about what goes on in Wells Fargo and definitely shouldn’t be giving her personal opinion about people she thinks was stealing. If this doesn’t cease immmediatly she will be hearing from an attorney and since she is your employee the company is as well. This is an awful look for the company a service manager telling merchants she doesn’t personally know that she thinks other team members were stealing.

I mailed a check for $500 to Holly Hunter (469-951-6919) in Dallas to thank her for some assistance she had provided me. When she tried to cash it at the 1420 West Mockingbird Lane in Dallas, 75247, heavy Hispanic lady at drive thru teller would not cash it and called the police. They took Ms. Hunter's identification and branch manager George Gonzalez was abusive to her and they would not cash it because I had wrote "Thanks" in the subject line. After almost an hour they finally called me to verify the check. When Holly asked for an apology, they said she didn't deserve an apology. I have been a Well's Fargo client for over 30 years and this is no way to handle your customers. I am considering changing banks if you employ individuals who treat their customers like that. All they would have done was say hold on while we verify the check! You owe Holly Hunter an apology.

Darrell Davis - Account #8327398338

To corporate office and all customer service members of Wells fargo Bank:

Today 9/21/18 i have encountered a shocking and impossible thing that your bank cannot do for a customer service.

My payroll department where i work did a direct deposit to account which of 1,215.91$ the achtranaction but just sitting there, it did not or WF personnel did not transfer to my new account. I have tried several calls to several wells fargo customer service including the ach department.

My calls just went down to back and forth, then i went in to the branch where i opened my new account to seek their assistance so that i can with-
draw funds but still no one can transfer the amount to my open account.

I am the most frustrated human being possibly on this very moment of my life. There's just got to be a way to help me, after all the money is there!

Your system is not completely helpful. i have to wait till Monday even tuesday i am told.

My appeal, begging, calling, goin in branch 'NO HELP" I dont have money to live for three day??? im on medical leave during this time.

Is there anyone left in this institution that knows everything?????.

desperate customer,
Juliet Benin
9257871222/acct#7958791704

P.S. my employer is also wells fargo customer

Keep receiving spam emails even though WF told me that they would take care of the problem... last year. It is coming from one of their employees (Katherine E. Hunt, katherine.e.hunt@wellsfargo.com) sending me links to sign up for services.

Not a WF customer at, all.

Location: WFC-McAlpin-Savannag, Ga.
Complaint: Refusal by Teller & Branch Manager to accept WFC check for processing. ID provided with
eyewitness-endorsed in Staples "permanent Thin-line Duramarker" as I've done may times before.
Even with properly provided ID; Branch Manager (had to ask teller to get) said WFC policy did not allow for this type of instrument ("Sharpie") to be used for endorsing checks and would not complete the transaction. She said I had the right to go to another WFC branch. Your Manager's actions were irregular, inappropriate, nice, but inexcusable condescendingly rude and bordering on, if not, WFC non-customer discrimination.
I had with me my wife who is a WFC identifiable account customer (proof provided & verified) and still denied check processing until I was verbally forced to endorsed check with a ball point pen. My wife also endorsed check, produced ID and additional ID of her bank card. I left the bank "hot under the collar" and she continued with transaction.

I need to know if it is WFC policy(I was told by your Branch Manager it was) NOT TO ACCEPT a WFC, properly endorsed, witnessed and properly ID check for cashing if the endorsement is in INDELIBLE PERMANENT INK and not ball-point pen.

Please advise so I will know how to proceed.

Hello:

Today I came in to the bank to cash a USLTER BANK CHECK for almost 80,000. Ms. Cisco was exceptionally unprofessional, combative and hostile in a vindictive manner at all attempts made by Mr. Brewster to assist me as he was instructed by your district manager in the past.

I spent two hours at the LYONS AVE branch with little or no assistance from Ms. Cisco to Mr. Brewster. She purposely sabotaged all his attempts to cash the verified by phone bank check without a ten or two day hold with a portion of funds released to pay WF DEALERS ACCOUNT and account balance on checking which were my goals today.

She refused his attempts to cash the check as first agreed and decided to leave the bank as I was still sitting with a very patient and professional Mr Brewster as I was held hostage from 3:30 to 5:30 pm with the most disturbing, disgraceful customer service.

I had no idea that she seemed to be making a personal attack against me because I asked questions regarding policy and turned it into a personal debate and competition rather than a customer service issue. This seemed in retaliation for past issues and bad customer service I reported in the past she was involved with as well.

I felt threatened as she seemed to escalate the situation unnecessarily to create a scene as I sat speaking with Mr. Brewster. I was never asked to leave and she seemed to be calling the police on me to escalate the bank guard to become unprofessionally aggressive where there was no need. I am taking this disgraceful and disrespectful situation to corporate immediately tomorrow, Tuesday. I walked into the bank at 3:30 and was held hostage until 5:30 as she refused to help Mr Brewster who again was exceptionally professional, calm and business oriented to solve the issues at hand of a PMI customer. I can only take her unethical behavior as a direct attack of a vindictive nature. I was professional at all times as she refused to assist the young man who again was designated to assist me by your district manager and you. I will be bringing this to the district manager and corporate office.

I will not accept this denigrating behavior in my community bank. Our Mayor’s office and business affairs will be informed of such unethical hostile bank services in our community again. Please assist me with contacting your district manager to file a formal complaint. This is the second large check I have posted at WF. I left I wasted two hours with disgraceful unprofessional and unethical customer service. WF is trying to improve it’s public record and community relations.

I understand you are on leave with you new arrival; congratulations! Please don’t let this upset you. However, I am taking this complaint against Ms Cisco very seriously; as a business and community man in my fifties this repeated atrocious customer service must be addressed throughly and rectified.

Sincerely,
J. Cameron Bayne
347-528-4343

Sent from my iPhone

Been customer at this bank over 20 years ..got a major complaint have always paid my payment on time always sent my daughter there to pay my may payment to be told by Gina Smith in drive through her payment was pd?? I said pd??? She said through a direct draft??? Argued with her she don't do direct pay???!! Now we are sent a bill for 72 dollars closed my acct ??went to pay next month told acct closed?!!!!I am 79 years old disabled in oxygen 24\7 cannot even get out house have had to get out in 100 degree heat to go to bank still not for fixed???this bank manager Christy and Gina Smith knows they made this mistake not my issue???I have turned you into the fdis justice dept we want this acct back to good standing where it has been for 20 years I want this girl fired for extreme mental abuse of a elderly for putting me through this horrid experience

The Pleasant Valley Fire District had purchased and financed through your company a 1994 International 4600 Fire Engine. The Loan wa spaid off but we have yet to receive a cleared title from you. Can you find and clear this issue up as we are attempting to sell the engine and need the title
Contract: L003088
Issuer Number: PLEASANT01
WFS CUSIP: 727993AA5
Purpose: 727993AA5: Muni Lease; Purchase of 1 used 1994 International 4600 Fire Engine

Sincerely,
Fire Chief Sean R Murray, PVFD

Knowing check were fake but still cleared them and put them in my account.Now they expect me to pay for them even though they knew they were fraundent. Need to check youself.