Wyndham Hotels Complaints Continued... (Page 2)

when we checked in we requested early check in ashley (who was very nice)at front desk told us it would be $ 25 early check in fee (which i feel is petty) but we agreed and got our room , when we checked out they had a $ 50 early check in fee on bill, i advised person at front desk it was supposed to be $ 25, she said it was $ 50 on the weekends, when i told her ashley said $ 25 she said she would have to confirm w/ashley and then they would credit my credit car, now they are not answering the phones, i have 4 witnesses that heard her say $ 25..

the hotel smelled of chemicals and was dirty..had to clean filters on the heat/ac unit

Super 8 by Wyndham Bernalillo NM
Let me just say that I have no misgivings when booking a night at a Super 8. I know what I'm getting for the money. But when I see first thing when pulling into the hotel property parking lot, in the first parking spot closest to the street entrance, a derelict vehicle I know the rest of my experience will go poorly.
The vehicle in question belongs to the hotel owner, hasn't been moved in 4 years according to the front desk personnel, and has become part of the landscape of the property.
I stay at chain hotels for the consistency and reliability of each properties management knowing they are held accountable for minimum standards throughout. This will not be a property I will visit again.

I stayed at the LaQuinta @ Alexandria Airport, 6116 West Calhoun Dr, Alexandria, La 71303 on April 22, 2023 with 2 rooms booked(Reservation # 89257EE013022 at the rate of $145.06 and Reservation # 89257EE013021 at the rate of $145.06 and April 23, 2023 I had 2 rooms booked Reservation # 89257EE013085 at the rate of $97.57 and # 89257EE013083, at the rate of $97.57. All of these reservations were held by either my credit card or my daughters and when we got there each day I handed them my husbands credit card for all room charges to be charged to. I now have (3) charges on my debit card ending in 4277 ($97.57 / $107.43 / $145.06). My daughter has (1) charge on her debit card ending in 9270 ($145.06) and my husband has (2) charges to his debit card ending in 1580 ($ 95.92 / $ 95.92).
I called the hotel and the lady who answered the phone named Constance was very rude and said they didn't even have my husbands debit card information so they couldn't have charged his card. And that the extra charge on my debit card #4277, wasn't charged, when I am looking at my bank transactions and all 3 charges are on there. I would like for someone to get in contact with me about this matter. I am very unsatisfied with the customer service that this hotel had. You can contact me by e-mail or phone # (337) 396-9607.
Thank you,
Doris Johnson

Front desk person was rude. Room was not clean.

Spent time on phone with supervisor and he dropped my call and never called back. I had several issues. No wyndham rep. is interested in
talking to me about all the problems. They don't rate a single star. Worst run company I've ever had to do business with.

While at wyndam resort in pompano beach fl. Iwas evvacuated from my room by Broward County police. We were told it was a chemical concern in the building. We did not receive a text or any communication from managent regarding the problem. There was no plan in place to insure all visitors were out of the building and in a safe place. Later found out there was a visitor to the resort who was a possible threat to employees and visitors. The evacuation continued for hours and we were never informed it was safe to return to resort. When we did call to find out if it was safe management said that we should have received a text, yet no one we spoke had received one. When we did speak to management they blamed us for lack of communication. Must have blocked their text. Spoke to a nber of employees and no-one was aware of any protocols for this type of situation. Really in this day and times that is not the first part of employee training for the employees and guests. I guess this time they were very fortunate the situation did not esculate.

Not handicap user ability.
Drug use was very bad in the building.
Lot of litter around the pool area.
Desk staff acted like she hated her job. Rooms were not supplied when we checked in.

We checked in April 5 2023, Rammada Tukwilla Southcenter 15901 West Valley Hwy Tukwilla, Wa 98188, noises started from 1230am- 445 am I went down to the front desk approached a African american lady long briaded hair with red dye in it. Told her either upstairs or downstairs someone is making a lot of noise and its keeping us up, she looked at me said go to the door to tell them to be quiet, I told her its your job not mine Im the customer their s an issue you fix it , the whole time just smiled at me no sorry no I apologize. We were leaving that morning to catch the 715 am flight out of Seatac heading to Boston for an important meeting in Boston I was completley bagged after that meetin I had to apologize to our group. I called the hotel April 10 talked to the front desk I think by her accent she was asian told me to get Jackie Robinson to call me I gave her my cell, I also sent a text to this person to date not one response, I called April11 to expedia to cancel my reservations for this hotel for April 14 as we were booked for this hotel they called the hotel said no, I have a bad experience you do not say NO you grant my wish, previous to civd we have stayed at this hotel many times. April 15 we left to go home I noticed when I got home I had left my ipad in the room we called around 130 pm PST reported gave our contact numberand yet its Sunday no response. I want a refund fromour first night and the cost of my Ipad, I have never seen such terrible customer service just flat out terrible, I expect a call ASAP or this will be brought up to the BBB and expedia knows of my experience. BRUTAL YOU SHOULD BE EMBARRASSED!!!! \

I reserved a room with LaQuinta in Douglasville, Ga for Easter weekend 3/7-3/10/23. I had one room and called on my way from Michigan to get a second room. After driving 12 hours my family arrived to the hotel which had the worse dead animal/sewage smell in the main lobby and rooms. I asked the customer service rep, what the smell was, he replied he didn’t know. Asked him how long it’s had the smell, again he didn’t know. I asked for a manager he stated one will be there in the morning. Getting to the rooms, the white comforter in one room was filthy with visible dirt. My daughter had to get clean sheets and comforter. The rooms had the same smell. I went to the near by Walmart to purchase air freshener and Lysol wipes to help with the smell. After two days of no manager being seen. I finally met Justin, the manager checking out. I asked her what the smell was all weekend? She stated people had come in to check and no one could find the cause. I asked why aren’t guest being informed so they can possibly make other arrangements? She stated it’s been smelling like that for 2 years. I told her that’s not true because I stayed there March 2023 and had no issues. I asked if the company was offering discounted rates, she stated no they don’t offer discounts. I asked her, why are you not informing guest that call, she stated they were when it first started but not anymore. That doesn’t make sense at all. When I told her I will be contacting the company, she brushed the situation off with an “Ok”. I am disappointed in the nonchalant attitude from management after paying almost $900 for the weekend, and smelling such a foul odor all weekend. How do guest suppose to enjoy a complimentary breakfast in the main lobby if you can’t even sit at the tables without smelling such a bad odor? Guest were walking in the building stating “it stinks in here”. I am extremely disappointed in the managers attitude, and my family stay there. Bad representation of that hotel. And, many other hotels were booked for the holiday weekend.My family focus for a nice trip is to enjoy ourselves and not be worried daily about the smell of our rooms. I visit my daughter in GA frequently, but I will never stay at that location again.

Called se earlier times to make reservation on several occasions...Was told to call back in a hour did just that. Phone was picked up and hung up in face several times. Called back 30 minutes late to hear I will call you in 15 min never to receive a call back. Waited another hour to call back to hear the receptionist say in a rude manner you can book your reservation in another way.

Stayed at the Days Inn Portage La Prairie Manitoba Canada April 7 to 10th. The following outlines my complaint:
1. Staff was areguementative & unprofessional. Dressed in lounge wear, no name tag.
.2. Mattress in room old & wore out. Was given adjoining room (at no additional charge) after having to argue with staff.
3. No housekeeping provided during stay
4. Free continental breakfast consisted of old muffins, out dated condiments (jam, peanut butter), fresh fruit was old (black bananas) & dirty.
5. Pool is not heated. Hit tub not heated
6. Garbage L& crumbs left on pool side table the entire stay
7. Outside garbage at entry doors overflowing
8. Roof leaked causing ceiling tiles to fall to floor, at an exit, no warning signs, not cleaned up for several hours!
9. Sent email to Days Inn & the response is added below.

I need to speak with a supervisor about a manager at one of your hotels

My husband and I stayed at Hawthorn Suites East by Wyndham in Wichita, KS for one night on April 1, 2023. We are gold club members. That shouldn’t really matter because no one should have had to stay in the room we had. The ceiling above our bathtub/shower gushed water when the guests upstairs of us took a shower or a bath. My husband was unable to take a shower in the morning because of such deplorable conditions. We have a video of the water pouring through our ceiling and a photo of the area right outside of our room. You’d be appalled to see what is going on at that property, if you don’t already know. The person “in charge” told us we should have requested another room when we checked in. I don’t think it is reasonable for us to have known at check in that our ceiling was going to profoundly leak water in the morning when the people upstairs took a shower.
We would like someone with authority to contact us ASAP. As each day passes, the more disappointment I am in your services and the more apt I am to take further steps.
Mary Kolb

Sent from my iPhone

Where do I begin? First, we were tracked down in the lobby just after checking in. The promotions person was determined to get us to go to an Owner's Presentation. I was promised 1 free week and a $200 Visa gift card. Neither of which I received. We were told a very different story once we were checking into the presentation. Not only that they insisted on a credit card to hold our reservation. I was then assured that the $40 reservation hold would only be posted to my credit card IF we didn't show to the reservation. Unbeknownst to me, the $40 charge was immediately posted on a Wednesday to my card, 2 days prior to the reservation (which was scheduled for that following Friday). I found this out when I got my credit card statement. FOR the record, we did go, we were actually early, we sat through the entire presentation, THANK god we didn't get talked into any type of purchase, WE WERE NOT credited the $40 charge that we were assured would not be posted if we attended anyhow.

I think you can tell my my CAPS that not only am I frustrated, highly annoyed to say the least, every phone number I call to get this straighten out, I get transferred and sit on hold forever, or am told someone will return my call that never comes. I realize this is only a $40 charge but this is ridiculous, your time will only be wasted from the presentation and beyond.

LONG STORY SHORT ... DO NOT GET ROPED INTO ANY "PROMISES" WITH THE HOTEL CHAIN!!! DO NOT GO TO ANY PRESENTATIONS ... ESPECIALLY IF THEY PROMISE YOU "FREE" STUFF!!!! CLEARLY, NOTHING IS FREE!!!! THIS COMPANY DOES NOT STAND ON ANY MORAL PRINCIPLES.

I stayed there and after I left the staff started talking about me to other customers. Got people harassing me about things they said. I never had a private conversation with anyone working there but they are saying they know my life and spreading financial information with others too.

I stayed at microtel in Lexington Kentucky I I get my autistic son every weekend for the past 4 or 5 months and get a room at microtel by Wyndham. I overslept and I was going to clean the room myself cuz it was messy so I went and got a broom no problem nobody said anything 10 minutes later my wife comes through the door and says the front desk called her and said that I had left my son in the room by his self for 2 hours this almost cost me to ever see my kid again I could not in a million words let alone 100 understand why anybody would ever do that of course when the cameras played over I never left the room except to go get that broom my wife was out of town and drove for an hour thinking my son was in a room by his self four different employees lied and was proven on camera and is on file by the owner but he has failed to fire those employees nobody should ever deserve a job and do that

I TRIED FOR OVER 1 HOUR YESTERDAY TO CONTACT VACATION PLANNING TO ROLLOVER MY 154000 POINTS TO RCI.ALL IHEARD WAS MUSIC FOR 1 HOUR. I CALLED8333850174 AND I HEARD MUSIIC FOR 1.5 HOURS. I HAVE 8 NUMBERS IN FRONT OF ME NOHELP. IAM ON THE PHONE WITH A SUPRVISOR WITH REWARD TRYING TO HELP ME.HOW CAN I TRANSFER MY 154000 POINTS TO RCI BEFORE I LOSS THEM. I LOST 154000 POINTS 3YEARS AGO MY DEAD LINE IS MAR 31.I GET BETTER SERVICE FROM RCI. SO NOW I HAVE BEEN TRYING FOR 3 HOURS TO TRANSFER MY POINTS THIS IS WHY I DISLIKE WYNDHAM RICH PENDOLPHIA 00202992016 THANKS FOR THE TERRIBLE SEVRVICE E MAIL YOUR RESPONSE RPENDOLPHIA@GMAIL.COM DATE MARCH 28 2023 TIME 10 AM EST

I made an online reservation with your property in Green Bay, Wisconsin. It's the Baymont. On the website it says it is pet friendly. I made the reservation and I was supposed to be charged a total of 70 some odd dollars. I got there and the owner said that he didn't have any pet friendly rooms available in that price range and tried to charge me more for another pet friendly room. I told him I did not then want the room. I have a cancellation notice but it's showing that my card is being built and I need to know that I am not billed for the state. That was a bait and switch and I don't like it and I don't appreciate it. He is either pet friendly or he is not, it is not up to me as the customer to know if only certain rooms are pet friendly and what is available at any given time. I want a guarantee from you that my card will not be charged.

My wife and I made a reservation at Days Inn by Wyndham in Palm Coast Florida for one night on March 8-9, confirmation # 3950288311. We arrived early in the morning, approximately 12:30 a.m., and received our room access card for room 319. We immediately went to sleep and a few hours later my wife awoke to utilize the restroom. When she returned to the bed she noticed the sheets we had been sleeping on with blood and bodily fluid, see attached photo. Needless to say this ended any attempt to continue getting any rest and she immediately took a shower and I went on treadmill, barely working, to cool down. I then went to reception desk and spoke with woman who only wanted to tell me there was nothing she could do. After I returned to room and took shower for myself, we went to get a cup of coffee and see if we could get some breakfast before we left. Still upset we decided to just gather our belongings and leave, continuing our journey. On the way out, we stopped at reception desk and asked the receptionist to please leave a message for management. She stated she had but had wrong room number and information. I then asked her to leave name and phone number and to please have management contact me. I still have not received any response.

I made a reservation for $159.10 to stay in your hotel (Baymont by Wyndham) at 6:15pm on 3/4/2023. After driving from my home in Charlotte, NC arriving an hour and a half later (approximately 7:30pm) I checked into your hotel and had another $100.00 hold placed on my credit card.

After arriving in my assigned room, I found that the room was under construction. The room only had a bed and none of the other amenities usually found in a hotel room. There was no refrigerator, no microwave and was full of dust. We asked the night clerk (Mr. R. Brady) for another room but none were available. We then asked Mr. Brady to refund our money so that we could find accommodations elsewhere.

Mr. Brady attempted to return/reverse the charges on my credit card but explained that he could only return the hold fee of $100.00. He explain that we should return in the morning and that the Manager, Ms. Brentney Mitchell would refund the $159.10 in that we were not able to be moved into another room. On the card transaction receipt Mr. Brady gave us he wrote and signed the following: "Room complaint; no microwave; no refrigerator; nasty; under construction and signed his name R. Brady on the document which I have attached to this email. Mr. Brady's acknowledgement that the room was not orderly and missing item should have been enough for your Manager, Ms. Mitchell to refund our money but it was not!!!

Ms. Mitchell explained that we had to have cancelled our reservation by 3:00pm in order to receive and full refund. As I stated earlier, "our reservation was made a 6:15pm that same day." So this is illogical, nonsensical, and unreasoned! Ms. Mitchell went on to explain, "it is your fault that you left. We could have fixed the room up by bringing the Frig and other things later." She went on to explain, "we put someone in that room when you left so I know it was good." With that, she said she would only refund half of our $159.10 because it was the hotel's policy to charge a "day rate" even if we did not stay in your hotel. She also stated the she was doing me a favor by even giving me back half my money!

This is unacceptable! I want my full refund and a apology!! I have drafted a letter outlining this incident to the CEO, Mr. Stephen P. Holmes concerning this. I've USAA to dispute the charges and they should be reaching out to Baymont soon. I will follow with small claim court litigation if this is not remedied.

Respectfully,

Ennis E Williams

I wanted to confirm a reservation for a Wyndham hotel for May1-4, 2023. I spoke to 2 different agents. The first one said I had a reservation. I asked her to send me a confirmation email and she said she would and without saying goodbye or another word, I was transferred to someone trying to sell me something that Wyndham is offering. The second agent said she would send me a confirmation email too. She also tried to sell me something but I was ready for that and cut her off. Neither agent sent me the confirmation email I asked for. So a simple request to confirm a reservation by email was turned into a selling opportunity for Wyndham and I never got my emails. So frustrating for the customer and used approximately 20 minutes of my time.

I have spent the last two days trying to book a stay. My wait is always an hour or longer. When I finally reach someone, they say they have to transfer me to another department. I hold but am disconnected every time. I have called other departments who say they can't hear me. The deadline to register for that resort is today. They are now closed so I just have lost that option.
Actually, every time I have called them lately, the wait is over an hour. Obviously, they are seriously under staffed. I am so disgusted! They say calls are recorded. Member services needs to look at my history and the horrible customer service I have received
Lydia Lorenzi

Staff has been rude and dishonest about policy regarding age requirement. Calling me names like "boy" and "kid" even though I'm 5 months younger than the age requirement and said I could check in if I brought an adult over 21.

After presenting an adult over 21 they still denied me from checking in saying I need to change the name in booking and that the age restriction is a policy of the third party even though I have tried with multiple third party processes

At a recent stay( Feb. 9-13, 2023) at the Wyndham Altra Resort in Cancun, Mexico, we experienced extremely loud stomping and the seemingly sound of furniture being dragged across the floor above us. I called the front desk and reported this noise. This was the first day and night we stayed and the noise continued 2:30am- 3:30/4am that morning and the next few nights. I continued to stop at the front desk to report the noise( this was the 2nd time I reported) - which we were told someone would come up to our room, but no one came up. We missed dinner because we waited for security to come.
The next night I was told the night manager was busy and when she was available the front desk would call me. I said No, I will wait here in the lobby until she is available. I approached a lady that I presumed was the night manager and told her about the noise. She said she would come up with security to check it out. They came up but of course no noise during the 5 minutes they were in the room! She said they didn’t have another similar room- only 1 with bunk beds- which would not work for 2 grown women!
I stated that perhaps if someone addressed my concerns earlier, there may have been other comparable rooms available. Needless to say, our girls trip to celebrate a friend’s milestone birthday was not a great time.
I am a Wyndham owner, and have stayed at several Wyndham timeshares, without having an issue that wasn’t addressed.
Very dis appointed how this issue was handled!

I made a 2 night reservation through Priceline and went to check in on February 6 2023 and the man at the front desk was completely rude and was stereotyping my husband and myself the very second we walked in. I'm very upset about how that man acted towards us. Told us no credit cards had to have cash. And told us absolutely no pets are aloud. I'm sorry but I'm a very sick person who has to have my registered service dog at all times. I feel like we was being judged and discriminated against because of what we was wearing or the type of vehicle we was in. If I didn't have to stay here for a few days until our place is available to actually move into I would have called for a refund and left.

Attention Stephen P Holmes
CEO Wyndham Worldwide 30th January 2023
22 Sylvan Way
Parsippany
NY 07054

I arrived at approximately midnight on a very cold night of Monday, January 18 at the Super 8 by Wyndham hotel at 2231 Yale Blvd. S. East in Albuquerque, New Mexico.
My plane from London had been delayed and I was exhausted after 12 hour flight, looking forward to a hot shower and a comfortable room to stay in. I had previously stayed last year at the same hotel and was impressed by all the good facilities. This time however it was a litany of disaster.

The first room I was shown had no towels of any sort, graffiti on the walls, no TV remote, the Wi-Fi not working, no lock on the door, a broken heater, no pillowcases on very dusty pillows. The bed had only sheets, no top cover or any blankets and the smoke alarm was ripped off the ceiling. I returned to reception and said that room was not going to work. The second room I was offered half the lights did not work, the bathroom light did not turn on. There were no towels or blankets, no Wi-Fi, no TV, toilet lid came off when you lifted it. The woman at reception did not seem surprised at my complaints but she eventually sympathized and found me towels and blankets and said she would arrange for the room to be comped as I did not have a car to find another hotel at that late hour and it was a very sketchy area. When I checked out the next morning I was told my first card declined. However having checked with my bank I discovered two of my bank cards were charged with the identical amount of $66.94. The receptionist-a different woman from the night before- refused to refund me and told me it was because I stayed overnight.

This was the most appalling and disgusting hotel that I have ever encountered and I thought Wyndham was a reputable chain that would not let me down so badly. I was too exhausted to leave at that late hour and had to make do with the second room. I am going to report this hotel to the US Health Department as it is a danger to anyone staying in it. I’m looking forward to receiving my refund as soon as possible.

Sincerely,

Penelope Dufton

Our Town was charged an additional charge of $168.72 on our town's credit card on 10/25/22 for a stay on 10/6/22-10/9/22. $506.16 was charged to the card for the stay, which is relevant. When contacting Wyndham Gettysburg and speaking with Sarah Ashe, she could not see the charge or tell me why. She was supposed to have research it and gotten back to us, but she has not and will now not respond to emails or phone calls. . We certainly would like a refund of the $168.72. . I can provide proof of the charge upon your request. Thank you.

i try to email them i have bad experience here hope them will improve them staff attitude but end up is that staff reply that email ???
4star hotel can be so unprofessional no improve never-mind but how he reply our email
blacklist this hotel ever and ever
30min simply charge money staff not helpful ATTITUDE HAVE PROBLEM
when we check in say wrong times check out time no any sorry
email want them improve attitude problem but all oso he reply
OVER 30MIN CHARGE 10000WON and no remind call here until going down just charge
talk loudly at front desk no manners can be manager in hotel
NAME CALL JUSTIN!! call manager???first time saw hotel manager like this unprofessional
REPLY OUR EMAIL OSO HIM REALLY NOTHING WAY CAN COMPLAINT
godi try to email them i have bad experience here hope them will improve them staff attitude but end up is that staff reply that email ???
4star hotel can be so unprofessional no improve never-mind but how he reply our email
blacklist this hotel ever and ever
30min simply charge money staff not helpful ATTITUDE HAVE PROBLEM
when we check in say wrong times check out time no any sorry
email want them improve attitude problem but all oso he reply
OVER 30MIN CHARGE 10000WON and no remind call here until going down just charge
talk loudly at front desk no manners can be manager in hotel
NAME CALL JUSTIN!! call manager???first time saw hotel manager like this unprofessional
REPLY OUR EMAIL OSO HIM REALLY NOTHING WAY CAN COMPLAINT
godi try to email them i have bad experience here hope them will improve them staff attitude but end up is that staff reply that email ???
4star hotel can be so unprofessional no improve never-mind but how he reply our email
blacklist this hotel ever and ever
30min simply charge money staff not helpful ATTITUDE HAVE PROBLEM
when we check in say wrong times check out time no any sorry
email want them improve attitude problem but all oso he reply
OVER 30MIN CHARGE 10000WON and no remind call here until going down just charge
talk loudly at front desk no manners can be manager in hotel
NAME CALL JUSTIN!! call manager???first time saw hotel manager like this unprofessional
REPLY OUR EMAIL OSO HIM REALLY NOTHING WAY CAN COMPLAINT
WORST HOTEL EVER

First my card was rang twice for 2 $100 deposits. Brought it up to the cyst rep about it. Was told to talk to a person by the name of Pricilla. Because regular rep can’t do anything. Called my bank day after and was able to fix the problem. Now it had been 5 days since my stay and the other $200 has not been returned to my acct. I called the hotel directly and was treated very badly and rude by the person I spoke to and she hung up on me. I called back to request to speak to the manager, she said she is the manager and hung up on me again. This time I am coming to u to make this complaint. I have stayed at this hotel 4x and this is the first time I have been treated this badly by your staff. Please educate your staff about being more accommodating, professional, and nicer and patient. This is not how u treat your customer. Sadly, I will no longer stay at your hotel ever.
Cyrel Batuyong

I booked a reservation at Wyndham in Newark nj on April 15th through the 19th of 2022 my total was $544.10 upon entering my room it reaked of Weed,the toilet was not cleaned and the were ROACHES CRAWLING AROUND,I WAS SO DISTURBED BY THIS WE DIDN'T STAY I CHECKED OUT THE VERY NEXT DAY AND I'VE BEEN REQUESTING FOR A FULL REFUND SINCE THEN AND I KEEP GETTING THE RUN AROUND, WYNDHAM IS TELLING ME TO CALL BOOKING.COM AND THEY ARE TELLING ME TO CALL PRINCELINE.COM I DON'T KNOW WHO'S RESPONSIBLE AT THIS POINT BUT I'M DEMANDING A FULL REFUND OF $544.10 AND I'M GETTING MY ATTORNEY INVOLVED IN THIS SITUATION I HAVE BEEN WAITING PATIENTLY AND CALLING EVERY WEEK HOPING FOR BETTER RESULTS

Absolutely terrible customer service and management is so terrible I’m having to get an attorney to deal with all of these problems

Wingate by Wyndham Frisco, Tx. I started out with an amazing experience with the preparation of giving a raving review despite some minor inconveniences. However, on my day of checkout, I asked the front desk clerk if I could have an extended check out time. She claimed that they could not give me that but said that although checkout was at 11:30am, give or take you still can have a few minutes. I had to leave quickly to take my son somewhere with the intent on being back by 11:30a. At exactly 11:30, I get a phone call that I missed due to low volume. I call back and the clerk specifically says "it's 11:30 and you still don't have your stuff out of your room.". To which I replied " yes, I was the one that asked for a slight extension and you advised me that I have up to additional 30 min." After which her direct response was "you came to and after I told you 11:30, you still chose to not have your things out!" This is unacceptable behavior. Your policy may be your policy, but speaking to someone as if they are your child is not the way to handle any situation. I would like something to be done about her behavior. This was on 12/21/2022 @ during morning shift. Young lady.

Hello I recently stayed at the days inn in Runnemede, NJ and I was totally dissatisfied with my stay. I arrived at the hotel and the front desk did not have any more rooms left just the one left for my reservation. Upon entering the room the beds had stains, hair and black spots on the pillow cases. I went in the bathroom and it had mold on the ceiling of the bathroom as well as dirty linen as well in the bathroom. One towel had a brown stain on while the wash rags were completely dirty as well. I stayed one night and had no other choice to stay there due to the fact I was on the road at night and needed somewhere to stay. I would like to receive a refund back as soon as possible for my horrible experience please.

Room and hall smelled like urine.

Hotel booked the wrong day and they tried to make us believe it was our fault. No apology’s No discount on the package room etc. Nothing. We had to stay in a non jacuzzi suit because all the rooms were full (despite our reservation). Trying to make the best of it. I said (to front desk) I guess we will have to just use the hot tub in the water park …….. which apparently was closed. Maybe they could have mentioned that…. Sent two emails in and never had any response.

I would like a response please. \

During our stay at La Quinta St. Augustine on Nov. 26th, we were unhappy with the cleanliness of the room, the poor Wi-Fi, the lack of room and overcrowding at breakfast and the poor value for the cost.
Our comparison was staying at a La Quinta in Morgantown, WV, where everything was very good.

Stephen Zamon

I called the front desk from my room to make additional reservations. The clerk said they could not do it because it was 5am??? It was actually 5:36am, why would this matter? The hotel environment is unclean, rugs stained, front desk is completely unhelpful. Thanks

On Tuesday, November 1, 2022, I went in person to the Day’s Inn in 5135 University Parkway, Natchitoches, LA, 71457 (Phone Number 318-352-0783), in order to ask about prices, and reserve a room for the following week. I was scheduled for surgery for Wednesday, November 9, 2022, and wanted a play to stay in order to scrub up the night before and the morning of surgery, which was scheduled at 6 am.
I made arrangements with the manager, named Rachel, and paid with my Barclaycard, ending in 0110.
A few days later, I noticed that the card had already been charged $78.85
While making preparations for my trip, I called Day’s Inn several times asking about my reservation. The night clerk, a handicapped man in his 50’s, seemed to know nothing about the reservation, or how to use the computer.
Later on, I spoke with a clerk named Erin, who also could not find the reservation, but assured me that she had fixed the problem.
Erin gave me the confirmation number 83596EE001268.
When we arrived at the motel that evening of Tuesday, November 8, the night clerk could not find any record of our reservation. After my husband and I waited in the lobby for about 20 minutes, he finally found us a room.
The room was located on the dark side of the motel, facing the freeway.
Upon entering the room, the first thing I did was check the bathroom. There were small roaches in every crack and crevice.
We went to the night clerk to ask for a different room, and this time received a cleaner room that was on the bright side of the compound, and the bathroom was not full of bugs and roaches.
However, I still have been charged twice for one stay. The first charge was for $78.85, and the second charge was for $85.80.
I would like this dispute to be settled as soon as possible.
Thank-you for your prompt attention to this matter.
Yours truly,
Tish Comby OLIVIEIRI

Is there new ownership yet at the Valley Fair Travelodge Shakopee MN. About 3 months ago the location was raided with 9 squad cars with search warrant on owner for COVID fraud of funds. I won't let visiting family stay til new ownership.
Thank u

I received a call from your sales department wanting to book an adult-only excursion that included some additional packages for entertainment. I listened to the list and asked a few questions. I was definitely interested and I get it, this is off-season for those locations and this is a great opportunity to fill the rooms and possibly upsale membership. I didn't get the name of the agent but when I informed them I would need to discuss it with my husband her charm turned into the hard sale tactic. I expected that was coming, but I didn't appreciate her informing me she understood my situation and knows I know my husband's schedule. It rubbed me the wrong way. My husband was in a car accident in September due to someone texting and driving. He is now paralyzed from the waist down. NO. she doesn't understand my situation at all. I hung up after that but called back because I wanted to talk to a supervisor. The agent that picked up the phone, refused to transfer me anywhere. She kept informing she works remotely. I work in management in a call center. Working remotely, you still are logged into a queue and have access to other queues. She then suggested that she take the complaint and pass it on to the complaint department which led me to ask to be transferred to that department. She out and out refused that.

I am appalled by the customer service that I have experienced. We are new members and considering growing our membership but if this is the customer service I can't imagine we will invest more into this company.

Brandon the clerk exceptionally rude. Cancelled our reservation when we got there though when I called Nov. 1 for our nov5 stay, confirmed that although it is not accessible because husband is disabled will be on the bottom floor where ourfamily dog can stay with us . If not family dog but service dog can stay in upper rooms. On Nov. 5 after a 5 hour trip to Ottawa, told no ho we cancelled reservation that was confirmed Oct. 29 when it was booked. It was busiest weekend in Ottawa Gatineau for preparation of remembrance day and army run. All hotels booked. Didnt even offer to help us. Said too bad your dog needs to be on first floor. We don't have any. I beg, my husband who is a federal, diplomat servant for Environment Canada and had a brain aneurysm last year and because it is a freak stroke like, can not walk and half body paralyzed, can't speak. Brandon had no compassion that we were left in thedark to a city 5 hours away from our home. Anyway to make matters worse, other clients offered to trade rooms with us as he was put on the 1st floor and allergic to dogs with the same room type. But Brandon said no, we gave that room to someone else when she refused to talk to me this morning and didn't respond to my email. Atv10:30 am I was at the 401 driving, half way to Ottawa and I don't have data. I don't have a blue tooth and told him I'm driving but he kept calling I did not pick up because of safety reasons. No texting or talking on phone. And last minute!!!!

I booked at the Baymont by Wyndham, Lubbock for Oct. 28-30. My first room smelled heavily of cigarette smoke, there were no light bulbs in the lamps, no toilet paper and the toilet was clogged with a white cloudy tint and black specks. There were no blankets only one thin stained sheet. Holes in the walls that looked like they were punched through. I asked for a new room and similarly there were no light bulbs and strong smell of marijuana. The bath tub looked like it had been burned, walls were filthy and the door frame looked as if it had been broken into with a crowbar. There were also no blankets in this room. In the lobby the worker had multiple men hanging around, one smoking one of the plastic tipped skinny cigars. I was very uncomfortable as a woman traveling alone. As I waited in the parking lot trying to figure out what to do I watched the cleaning lady go in and out of several rooms with her Cart while smoking! I was so terrified of staying over night that i ended up finding another hotel. I still have to go return the key and I’m hesitant to even do that. Something needs to be done about this place as the advertising when booking is not even close to accurate. The building is not even the same color. The pictures the use must be from decades ago. This experience has ruined the weekend i had planned visiting my daughter at Tech and i have had to cut my trip short because of it. I have never in my life made a complaint like this but i truly feel this place is dangerous and people should know not to book here.

A staff member working front desk and how I was treated this evening after my second night here. Unprofessional and very rude. Needs to be sent to customer service class. Not happy at all.

we went to a presentation a few months ago and purchased the package.We were told we could start using it right away so in a day we tried booking a hotel and it did not show we had points. So I called and was told that we had to pay like $ 1300.00 before using them.Well I tried to get in touch with the gentleman that sold it to me but the number he had given me was incorrect. So my wife called the lady that set up the financing and she text back and said she was with a customer she would get back with me as soon as she could. Never heard from her so I finally got in touch with a man named Jorg Peja by this time it has been two weeks and he tells me it is to late to cancel.Now they call a few months later telling me they are taking me to court for stop payment on the plan and I spoke with my bank and it was not on my end.So I called back and the lady read the numbers off of the credit card that was used and turns out they pit in the wrong number.So this entire transaction has been a big mess.I WOULD LIKE SOMEONE TO TAKE CHARGE AND CANCEL THIS AS WE TRIED TO DO IN THE LIMITED TIMEIN WHICH WE WERE GIVEN THE RUNAROUND UNTIL IT WAS OBVIOUSLY TO LATE. SINCERELY
MR.ROGER ROZEK

To the managent,

I'm waiting for my friend Andrew Cinco with reservations here in Bsymont by wyndham the lady in the counter is MEAN in just asking to go to restroom because my two kids 8 and11 yo girls need to urinate. She said no bathroom in a very bad way. Please take care( reprimand )this lady. If my kid gets urinary tract infection. We will have a problem
Sincerely
Dr Frank Duka

I recently booked a stay at one of your hotels. It is located at 1606 Central Avenue, Albany NY 12205.As a retired touring musician I have stayed in many hotels around the world. This hotel is by far the worst hotel I have stayed at in my entire life. It is a hell . Absolutely filthy and smelly using pictures from when it was new. I have included pictures I took of my actual room. I will never stay at one of your hotels again. The best advice, burn this one to the ground. I have more pictures than I am permitted to upload.

I came into San Jose airport. My reservation was at the Wyndham garden inn San Jose airport. I called and called to be picked up, and no one ever answered the phone. I called the reservation line to see if I could get some movement on this issue. They could not have cared less. So I called Uber rideshare and $25 later I got here. This is supposed to be a three-star hotel. It's nothing more than an old motel with a fancy lobby. The outdoor lobby they have glued to the concrete is torn and tattered. The general condition of this facility is just old and run down. I could have stayed at a lesser brand hotel paid less money and gotten the same poor service and lackluster facility.

Below is a copy of the email I sent to the Manager at the Cornwall location on Wed Set 14 regarding my parents stay on Mon Sep 12. I have not heard back.
My 83 year old parent stayed there on their way home from the east coast. They stayed in Rm 119. There were a few issues that my mom mentioned at the front desk but I wanted to be sure the manager was advised. There were no cups in the room for the coffee. My mom had to get out of her pajamas to go to the desk to get them because the phone in the room wasn't plugged in and they couldn't find a jack to plug it in. The coffee maker was dirty. Toilet paper wasn't on the roll. It was sitting on the back of the toilet. The toilet seat was very loose. The bathroom door won't open wide because it hit the toilet. Not sure why this happened. They spent the night there on the way down east 6 weeks earlier (for less money) and had no issues then. Very disappointing end to their holiday. Thought you should know.
Not sure what you can do about it. I'd like to hear back, please.
Thank you
Sharon Millar
My parents are Len and Jean Richard

To Whom It May Concern:
I stayed at the Ramada West Atlantic City hotel from 9/9-9/11. During that stay, I was told the location does not comply with ADA requirements or NJ State Law as it relates to person with disability.

Upon speaking with Wydham corporate customer service, I was told Wydham allows its franchisees to make their own rules that contradict federal and state laws. I am surprised by this and have filed a police report and civil rights report in New Jersey but was hoping to get some assistance resolving this situation.

When I checked in, I had my trained service animal with me. He is a dog that is task trained to assist with a medical condition covered by the ADA.

At the time of checkin, no one mentioned the animal, which was wearing a service animal vest at the time.

When I returned to my room the following day, the key card did not work. I went to the front desk and was told I had been intentionally locked out (rather than calling or leaving a note) because I had not paid a pet fee.

I said the animal was absolutely not a pet, was a task trained service animal. I told them more details than I should have needed to.

I was told I needed an animal ID card (which you can purchase online for as cheap as $4, and requires no documentation to obtain) - which is NOT accurate. No establishment can put such a rule in place and it is also not the type of card that people with legitimate animals necessarily carry.

I did bring him a copy of the document I use for airlines - it:
States the animal is a service animal
Shows who the vet is
Shows that all vaccines are current
Shows the name and contact information of the trainer
Swears to the animal has never shown agression
Swears the animal is trained to behave a public place

This should have been BEYOND sufficient, but I was still charged a PET IN ROOM fee.
I was also LOCKED OUT of my room before this charge was assessed.

The customer service department of Wydham attempted to contact this hotel who still refused to acknowledge the service animal during my stay.

The following day, the Egg Harbor Township police confirmed the hotel was in violation of New Jersey State law and interfering with a disabled person possessing a service animal and also violation of ADA.

I would appreciate someone getting back to me regarding this. I did file a complaint by phone and was told someone would reach out within 7 days but was supposed to have been escalated higher with a sooner (unspecified) contact time. I was not very confident in this conversation as the employees seemed to be in a different country and were unable to do anything when contacting the hotel by phone.

The entire experience was very upsetting, disrupted my weekend to report this behavior. The aggression of the staff member made me feel uncomfortable leaving my room. I was also unable to have the complimentary breakfast. Finally, this location also had syringes in the grass areas around the hotel which just seem like they should have a requirement to keep free of that type of trash.