Wyndham Hotels Complaints Continued... (Page 8)

To Whom This May Concern,
I have been a loyal customer of LaQuinta Secacus for at least the last 7 years. Whenever I am planning travel, I look for a LaQuinta in the area I am going to. That being said, I am beyond disappointed in what has become of the LaQuinta Meadowlands hotel. I am currently staying here for one more night. We checked in yesterday June 28th 2019 around 3:30. Upon check in I was informed that there is now a $20 per night fee to have a pet. Perhaps I missed this in one of the many emails that I receive on a regular basis, but regardless, I was not happy that I was unaware of this. Next we were given a room on the 9th floor (902). After getting off the elevator, I knew this was not going to go well as it was very warm and stuffy as soon as the doors to the elevator opened. It was as if the AC unit in the hallway was not working. When we entered the room it had a portable AC unit in the room and it was taped up to the window with duct tape and there were spaces in it and the room was very warm. My two dogs are pugs and could not stay in that room. I went down to the front desk and they were more than happy to help me get a new room. They were extremely apologetic and nice when fixing this issue. I'm not sure the names of the two Women working the front desk, but they were very helpful and kind.
So, we packed up what we had unpacked and moved down to the second floor ( Room 202). It was evident as soon as we exited the elevator that this floor had a working AC. We entered the room and it was much better temperature wise. We turned on the AC's to a cool temp so we could regulate our dog's body temperature. I went into the bedroom and there was a black blob on the bed. When I went to brush it off it smudged on the blanket. I then walked over to the AC unit in this room to make sure the temperature was cool. When I did, I saw a bug on the curtain. I removed it and flushed it down the toilet. Not the biggest deal, but annoying nonetheless. This morning we turned the temperature to a warmer setting because it was a little cold in the bed closest to the AC unit. I had no idea that this would be a mistake as now it will not work on the higher setting. Thankfully the AC unit in the living room is working and my dogs will not overheat.
As I stated previously, I have been staying at this hotel for many years. Two years ago I brought my extended family here and shared with them how great this hotel was. It was a very embarrassing experience as my mom got stuck in an elevator and the AC's weren't working then either. After that stay I wrote to the management and we received a response stating that they were replacing the AC units and they refunded our money. I was completely satisfied with this response, but am disappointed that in those two years, the AC units have not been replaced. In addition, I used points towards my stay (6000) and I will still have to pay $380 ($344 plus the $40 pet fee) for the two nights I will be here. For the condition this hotel is in, this is just not acceptable. I can stay many other places in better conditions for that price and some even less. We began staying here because of the no fee for pets, but now that there is a pet fee it doesn't even make sense to stay here given the conditions of this hotel.
I want to again express that this is not any fault of the staff working here. Everyone has been kind and helpful. I believe that this hotel has been forgotten about by corporate and needs to be fully renovated if it is going to continue to charge these high rates to stay. Until things get fixed with this hotel, I am unfortunately going to have to look into other options when I travel.
I have attached 4 photos that I took yesterday.
Thank you for reading this and have a nice day.

Randi Flynn

Arrived on 06/24/2019. At first room seemed fine. Later as it got dark I'm seeing roaches. Babies, medium size. Saw first in nightstand by bed then on the wall. Went to the use restroom and saw them there. Notified the office next day and told it would be taken care of. The next day same thing so as they came out I killed then and and let the dead bodies on the floor before the housekeeping to see the next day when I informed her when she came to clean the next day she asked me if I had notified the office which I told her I had did and so at that time one of the attendants in the office said that he would go ahead and come upstairs and spray well I headed back upstairs as the baby still in there cleaning I said on the balcony and the whole time that I was there the gentleman never did come into the room and spray when it to the office again and asked for another room was told the first time didn't have any available the second time same thing the third time that I went in there I was told to notify the manager and that the manager would be contacted and since today is Friday this was done on Thursday night so I expected to hear from the manager on Friday and here it is still haven't heard anything have not been changed to a different room still seeing the roaches and I was wondering if there's anything that could be done here. I paid for 6 days and pretty much five days out the six I've been complaining about this and still nothing has been resolved. If anything they couldve offered some type of accomendation which they still haven't done. Please help!! I have a video of them in and on the refrigerator in my room but can't upload here.

A group of 10 teachers traveled from Cleveland Ohio to San Diego California for a conference on June 23, 2019. We stayed at Wyndham San Diego Bayside. They offer free shuttle service from the airport to the hotel. Our connecting flight was delayed so we called the hotel to be sure they could still pick us up. They said they would. When we landed, we sent one member of our group to catch the shuttle and hold it for us. The shuttle was mostly full so the driver said they would come back for us. 32 minutes later it is now after midnight and the shuttle has not returned. The hotel will not answer the phone. We had 3 people trying to call at different times during this wait. We finally gave up and took Taxi's to the hotel which we found out was only 5 minutes down the road. When we arrived at the hotel the shuttle was sitting out front with the driver behind the wheel and appeared to be sleeping. One of our members went to address him while the rest of us went to the front desk. The staff was rude to us saying we needed to understand their situation. They did not apologize for leaving us at the airport or for not answering their phones.

There were other issues with other members of our group but that is not my place to address.

When I tried to take a shower at 4:15 am on June 27 before my flight home. There was no hot water. It started tepid and went to cold. I ran it for about 10 minutes thinking it might just take a while. No such luck. I thought maybe everyone was leaving early but when I got down to the lobby, only 3 people were there.

I have always thought of Wyndham hotels as being one of the best hotels with impeccable customer service. Maybe I was wrong.

Daniel Gardella

June, 24, 2019
Letter of Complaint
La Quinta, Jupiter FLA

To Whom it may Concern,

We stayed at the La Quinta, Jupiter FLA From June 8, 2019 to June 11, 2019. It was the most distressing stay we have experienced in any establishment in our entire experience of travel.
We arrived to a flooded first floor. We were given a room on the second floor. We went to take a shower and found no towels. I had to go into the hall, find a maid, and request she bring towels. After they arrived, we showered only to find that we had no hot water. I informed the desk. Nothing was done about the problem.
The next morning we went down to breakfast and the when we called the elevator, it opened to reveal an entire floor covered in dog diarrhea. The stench was overwhelming. My girlfriend spent the remainder of the day suffering nausea.
We took the stairs to the second floor only to find that that lobby was also covered in filth.
We then entered our room to escape the stench and shower. Again we had no hot water or towels. We sought out the maid and she informed us that there were not enough towels in the hotel to meet the needs of clients. She searched and finally found some for us.
The gentleman at the desk found us another room after we complained again. We packed and moved only to find that the room was filled with mildew. We moved back to our original room.
Later that day we were moved to yet another room. We packed, moved, and found the air conditioner in pieces on the floor. We moved back again.
The manager finally put us in the “suite” where we found the TV clickers did not work, but at least we had hot water.
By this time we were both extremely upset. We came to relax for a few days and instead found ourselves sickened by the unsanitary conditions of dog feces everywhere and lack of basic comforts, no towels or hot water. Wen we checked out, we were given twenty five percent off our room costs for day one and day two only.
Since our return home, we have called the manager, Ingrid Cabana, three times and she has refused to return out calls. Never have we experienced a more disturbing stay in any hotel. We would like our money completely refunded. As it stands now, if something is not done, we will never set foot in one of your hotels again, and we do travel extensively.
Please contact us at your earliest convenience.

Sincerely,

Daniel Gardella
danieljgardella4@aol.com
203 216-3027

I heard that you own or have contract with the Knights Inn in Metairie, Louisiana. If you do, they have a General Manager that is scam artist. She likes to rent to people that only wants to rent for a few hours and then rent the same room to another person and pocket the money and getting it cleaned with fresh sheets. She will confront guests that had not done anything wrong. A lot of guests had checked in and then check out because of her and the way the rooms look. They also have cockroaches. The owner is aware of what is happening and gotten on to her. I think she will continue to do this to other gursts.

I went to the days inn in Columbus ms the owner snatched my money out of my hand refused to give me a room said I owe him for smoking in a room from an old stay but I just stayed the night before and nun of this was mentioned he does not have the right to take my money out my hand and says he going to keep it then he asked his manager what should he do he said charge me give me my change but no room or key and keep my money I have it all on video

I have tried tp book another night at the royal seacliff resort in Kona Hawii on July 5 and have had terrible experiences with wyndam not relaying information to the outrigger resort and being told things that aren't exact and have been held on the phone for over an hour and being told they couldn't bring their computer up to find me and my reservation. I also have called several times to try to book the extra night and haven't received any help and have been hung up on Would appreciate you calling me back at 4056843125 to see if you can help with this situation I would appreciate this greatly

I'm writing to let you know about my experience at the Fresno North Ramada, Now mind you I am a property manager so I end up in property manager mode everywhere I go. Great people at this hotel, They were some of the nicest I have experienced, very helpful, friendly..just all around pleasant, I would absolutely stay again because of that factor, but ..Looking around I start noticing little, things that can change that whole curb appeal, The pool furniture is quite old , or needs a good cleaning, there was garbage strewn about next to the Jacuzzi, there were lights dangling off poles by their electrical wires, plant beds/boxes that had dead plants or nothing at all in them, the carpets seemed quite dirty in the hallway areas and had a rather pungent Oder as you walked to the room. I guess I was more surprised that for a Wyndham Hotel these things were the way they were, I actually picked this hotel because it was associated with your brand and I have stayed in your hotels before and they are clean, beautiful and kept up to par. Please address these items and probably more at this property Also, I have never been to a hotel where we were not allowed to take any breakfast foods back to our room in the morning? Is this a standard practice for Wyndham Hotels? I hope you can maybe address these items and make this one of your best. It's an older hotel but from the looks, it was pretty fancy in it's glory days. It just needs some care:-)

Chanda Parker

I am very disappointed and upset with our stay at the Super 8 Wyndham of Boise this last weekend. Our room was not clean, there was a used bar of soap in the bath tub and hair in the bath tub when we got there!!! Not only long dark hair but what also looked like pubic hair!!! The toilet paper roll had only enough toilet paper on it for one of the 4 of us to use. I had to send my children down for more the first night we were there. The alarm clock did not work, I would set the time on it and after awhile it would stay the same as what I set it too. The coffee table between the two beds had something crusty stuck to the table. It was disgusting!!! And Why when I booked did it give me a price of $204 that included tax, but when I checked in and got a receipt I was charged $226? I have a charge of $226 from you on my bank statement. Why? My conformation email quoted me at $204.
The only reason we stayed there is because everywhere else was booked, I didn't say anything to the front seat because I couldn't go anywhere else because they were booked.
I am requesting a full refund from you for the disgusting unsanitary room we were staying in. I honestly don't know how you guys stay open, I will be contacting the Better Business Bureau as well if I can't get this resolved. Thank you for your time

uOn the dates of June 22-25 My husband and I stayed at the Microtel Inn by Wyndham at 7014 Mccutcheon Rd; Chattanogga,TN 37421
It was so awfully disappointing! We were greeted ok by Heidi! Upon entering the room I took off my shoes walked over to the window to open the curtains only to step onto a sopping wet carpet in front of air conditioner!! Looking at the air conditioner vents they were filthy with dust! I called down to Heidi told her the problem and that we couldn't stay in this room like this and I was sending my husband down she just said ok and hung up! My husband went down and to my surprise returned with a paper saying: "Room canceled money refunded"! That's it not a word! She didn't try to find us another room or offer any explanation nothing just dismissed us which is equivalent throwing us out of Hotel! What kind of Professionalism is that? I sent my husband back down (as I wasn't feeling well) to tell her to reinstate our reservation immediately because my husband learned from another that no more rooms were available! Where were to go? I was not feeling well and we did not have the funds to search out another hotel! So we asked for towels to soak up floor that night. We had a early meeting to attend the next morning but upon our return around 12 noon! The floor n our room was really sopping wet towels and all and starting to smell! I immediately told new staff on duty what happened and the woman that took care of us(so sorry I forgot to write her name but sure you can look it up) She was so kind and professional changed our room immediately and took care of anything else we needed so grateful for her! The new room was ok but let me tell you I don't know who cleans your hotel but we couldn't even shower because tub was not cleaned thoroughly and if it was supposed to be cleaned and looked dirty that's worse! The bathroom floor sticky to walk just awful! Needless to say one bad experience was enough! And the staff of Ladies at the hotel loud and boisterous in breakfast room on floors while cleaning so much noise woke me up! Maybe this is why they cant do a good job! What a terrible experience! Sorry but I wont be recommending this outdated hotel! So disappointed in Wyndham!

Greta Whitlock

I stayed a Travelodge by Wyndham Grand Forks ND on 6/ 14/2019. When I arrived at 330 pm I was told by the front counter staff that the pool and the hot tub where not working . I ask if breakfast was being served in the morning and was told yes and they showed me the area. In the early evening I went to the ice machine for ice and found it also was not working. I went to the front desk and ask where another machine was and was told all the ice machines in the hotel where out of order? The next morning at about 8 am I went to the breakfast area and found that there wasn't much for food or drink. I noticed a notice on the waffle machine that read that there wasn't any mix left ? I looked and found 1 dried up bagel and 4 pieces of bread that also where not eatable! I asked if they where going to put out more food and was told that was all they had left?There wasn't any coffee or orange juice either? The staff told me that that's all they had, this was at 8 am in the morning! The hotel was not even close to being full, the evening before I noticed about 10 cars in the lot and was wondering why? I now know why!!! This is very disturbing seeing that this is a Wyndhan hotel, paying guests deserve much better than this! I await your response,thank you. J.woroniuk

Hello, I had stayed at one of your Hotels , the Travelodge, in tacoma wa , my experience was about the worst, and before I tell you the issue , I did talk to customer service @wyndham, due to this issue, and the person I talked to her name was Daisy, I was also told it would be ten days before I would hear anything back in my email. Well nothing happened , no email, nothing, and it has been 12 days,, I stayed at the Travelodge in tacoma wa on hosmer 8702, from June 10th thru June 12th 2019, I made reservations , and paid 121.52 dollars, when we arrived at the hotel , there was no greeting ,the front desk clerk, said WHAT ??,, and here I'm thinking I am a customer,,no greeting ..hmm...bad service, then I said I have reservations, she said ok...then she replied,,I NEED 50 DOLLARS,,and I said what for, no you dont,,and again she replied I need 50 dollars not explaining for what purpose, and she said everybody pays 50 dollars. I need 60 dollars,, then I said well , what is it for them oh my , she explained what it was for, which then I paid 50 dolkars, then we received our key cards , went to the room. The door was difficult to operate, I had to go back to the lobby and the clerk said ,, u need jelp, I said yes my door it will not open, the clerk replied oh yea , we have been having problems, with just that door, then she explained how to use the key and to open the door, ok I went back tried it again , it worked, well after using one of the key cards several times it completely stopped working , and we just used the other key card, the door looks like it has been kicked in . It has a big gap, in the evening when I tried to turn on the light by the bed , the bulb and fixture was just hanging there , I was almost Electrecuited, then the power went out had to call down to the lobby twice before anything was done about it , So Yes it was a bad experience I am a very unhappy customer, I am submitting pictures of the door and the lamp by the bed , I don't even understand , how a room can be rented out with the light beeing, the way it is , and the service, as I said , yea I am asking for a refund, and this issue needs to be Resolved , And I can be reached , at 541 519 3416,, or 509 731 8888,, or at my email ,, durkeesprite@gmail.com

Thank you Michaela croop

We stayed at Baymont y Wyndham this past week in Virginia Beach. The first night was a horrible. the room smelled of mold there was mold in the shower. The rug for the floor was not in the bathroom so I figured it had been forgotten. I showered, fell as I came out of the shower not know the extent of injuries until now. The cleaning did not get to our room until 5:00PM. We had been out all day starting with a 6 mile run then just going to the beach hanging out in town. When we returned to our room with plans of showering/cleaning up the room had not been touched by cleaning, bed not made no fresh Very disappointing to say the least. Went to front desk they offered another room upstairs and told us to go up and check the room out. We did that, the room did not smell as the first room only problem was a huge I mean huge moth bigger then my hand was flying around. The maintenance man went up to get it out. Through the next couple of days we had moth issues but dealt with them. We had to deal with the inconvenience of moving out of the first room to another room. No one truly apologized and I received no compensation for the inconvenience of that first night. I also have SEVERE allergies to mold which caused problems all weekend plus the fall/slip caused me to attempt to catch myself causing my neck to be jammed and I just had neck procedures the week before. I am now back to square one doctor says we can only wait and see what happens. I am not happy, I had left a message for the day manager to call me today and he never called to discuss or see how I was doing. I also have bruises up and down my arm from trying to catch myself with the shower incident. Truly disappointed thought my choice was good your hotels have always been clean, neat and friendly, not this time which will make me think twice about staying at a Wyndham again. Signed Paula Kirsch

We were charged for hotel room on our card even though we paid in cash they hack our card 7 times for over 2000 dollars we are filling police report.
They refuse to get all charged money off our card they say we still own them around 89 dollars for room even though we have paper work signed we paid in cash. People at Microtel Inn in 1305 North 25 Street Clear Lake Iowa 50428 wont fix it. We are charging fraud on them so all watch out.
We have all paperwork to show this. Women when we checked in maid us give her our card number even though we were paying in cash.

I made a reservation for my Rabbi and his wife at Microtel Inn and Suites at 4881 Commercial Way, Spring Hill, FL 34606.
When the Rabbi checked into the hotel, he was not informed of the fact that his room was already paid for. I had made reservations for two other rooms, and it was noted on those reservations, that the room was being paid for by me. The Rabbi's reservation DID NOT have such a notation. His Account Number is 059-997213.
called the hotel to make certain that everything was being taken care of properly and found out that they had asked him for his credit card upon check in and he was to pay for his room.! I was livid and extremely embarrassed when I disoovered the omission on his tab, that I was paying for his room.
I just spoke to the hotel manager Christine. She was perfectly happy with the transaction and told me that I had nothing to be concerned about, since they now omitted his card from his bill, and that I had paid for the lodging in the end.

I am completely embarrassed and that embarrassment cannot be remedied. I would like Wyndham to be something for me, to make up for this mix-up. Please get back to me asap with some resolve. This does not look good for Wyndham. We have used this hotel in the past, and were extemely pleased with their services - that is why we chose them again, when we could have chosen others in the area.

Sincerley,
Marilyn Rosenzweig

THIS PLACE IS ON HWY49 GULFPORT MS.THIS IS THE DIRTIEST HOTEL I HAVE EVER BEN IN. I'M RETIRED NAVY AND HAVE BEN IN SOME DIRTY PLACES BEFORE ,BUT NOT LIKE THIS ONE.AFTER COMPLAINING TO THE MANAGER ABOUT ADJUSTING THE PRICE / $156.00 /WICH SHOULD OF BEN $10.00 AT THE MOST / LOCK BUSTED ON THE DOOR /FIRE ALARM TORN OFF THE WALL/ SHEETS AND BEDDING HAD BURN HOLES, ONLY 1/2 THE LIGHTS WORKED. HOLES IN THE WALL /IRONING BOARD NO IRON/ NO GARBAGE BAGS.HALLWAY CIGERETTE BUTTS AND GARBAGE. WE HAVE PICTURES OF ALL THIS. WHEN I INFORMED THE MANAGER I WAS CONTACTING WYNDAM, HE SHRUGGED HIS SHUDERS. I WOULD LIKE TO HAVE THIS PRICE REFUNDED, / SEND A WYNDAM REP TO CHECK IT OUT. I WILL WAIT TO HEAR FROM YOUR COMPANY, I WILL PROCEED TO LET EVERYONE I DO BUSINESS WITH HOW WYNDAM USES THIER NAME

On June 22, 2019 we arrived at our destination of Travelodge, 2011 State Route 9, Lake George, NY
1-518-668-5421. The place was disgusting, the manager wouldn't let me cancel because of the 24 hour cancellation rule. We had my 88 year old mother with us, I would never allow her to stay in a filthy place like this. Upon trying to reason with manager he refused to let me cancel. I actually had to cancel my credit card so as not to be charged. We were looking forward to a swim, the pool was under construction, he said we could go down the street and use their pool. I explained that it would be inconvenient to get in a car to go swim. He said it was on website that the pool was closed, I read the description 3 or 4 times and never did I read about pool being closed. I was charged $123.70 to my credit card/pending. My experience was horrible! As I was leaving, I explained to the manager that I had canceled my credit card, he said he had it all on video. As we were leaving, there was an open room so I took pictures. Also, I showed him that on travelocity the rooms had gone down to $53.00 a night! We ended up going down the street to another motel... I have stayed at many hotels in my life and Wyndham has always been a great place. I need you to know that cancelling my credit card on my vacation was a huge inconvenience, finding a better place was inconvenient, your company should definitely check into this place and remove your good name!
Thank you, Wendy DaSilva
1166 Bridgton Rd.
Westbrook, ME 04092
1-207-615-6477

Hotel Windham Super 8 Washington ave Kingston NY. Made reservation through reservation.com. When I got there the hotel was smelling of smoke and not very clean. In the short time, there was a death in the family. I notified the desk that I would not be staying due to the above issues. They would not cancel the reservation. Reservation.com would not cancel either. This is no way to run a business! I notified AMEX to dispute the bill. This is not the Windhams I am used too. Very disappointed.

The property in Georgetown,Ky is one big disgrace to the Wyndam chain.We sure won’t stay there again,way too many other places in that area.

I was staying at Travelodge number 7471 I have stayed here many many times before this morning I went down to fix myself some breakfast and the manager's wife come up to me and told me not to make a mess and I wasn't even making a mess and every time I stayed here I've never made a mess and this isn't the first time she's done this to me and I'm really really tired of this and I will probably never stay at another one of your hotels because of this lady thank you and you have a great day

I HAD A STAY PLANNED WITH YOU ON 6/19/19 ON ARRIVE CHECKING IN WENT TO THE ROOM WE WERE MISS LEAD IN WHAT IT WAS ON THE INTERNET RETURNED THE KEY 10MIN.LATER ALSO ON ARRIVE 6 POLICE IC PARKING LOT WE ARE VERY DISAPPOINTED DID NOT STAY WENT A CROSS THE STEET AND PAYED $129 THAT NIGHT BEFORE I WRITE A REVIEW PLEASE CALL ME CONF.#12539262301 ON HOTELS,COM THANKS DAN MEYER 1-509-948-5791 KENNEWICK WA

I made a reservation at your Ramada Inn (St. James) in San Diego, CA several months ago through Booking.com. When I called the hotel to check the reservation 2 weeks ago, the front desk informed me it had been cancelled due to a declined credit card. I am coming in from out of town for a concert so I was very alarmed. The front desk then made new reservations for me directly. When I called today, June 21, 2019, to verify my reservation I was told by the front desk man, "Donald", that my reservations had again been cancelled. Understandably upset, I informed him that THIS reservation had been made directly through the front desk so there would not be any problems. He was very patronizing and said he could only read what was on the screen. He told me I was being "aggressive" and that he would hang up on me. Finally, he looked to see if there was a room to book and I was told there were no rooms left. When I said that this was the Ramada's fault and that I needed a room I asked to speak to a manager. He told me the manager wouldn't be in until 10:00 a.m. He again, VERY patronizing, said he would have the manager call me. I said okay and began to give Donald my phone number. He said, "Ma'am, ma'am, ma'am I have to write all this down you need to slow down." I said, "Donald, I thought you were looking at my name on the reservation screen that's why I am just giving you my phone number." He told me I was accusing him of not being able to read and he hung up on me. I WILL NEVER STAY AT THIS HOTEL AGAIN. I have stayed there many, many times but this experience was humiliating and debilitating as I am committed to attending a night concert in San Diego with no place to stay.

This is the second time we have been to Bonnet Creek and we love the amenities. However this time my two year old granddaughter found a box of e cigarette refills in her room from a previous guest. Luckily, I was in the room with her and stopped her before she could ingest anything. We called the front desk, the manager sent both security and housekeeping to take a report. We were told that they would be following up with us before we left however we heard nothing. Luckily a tragedy was averted however a child’s life was put in danger from inept housekeeping.

Oh my god they are soooo stupid!! Their saying my deposit which they said when we checked in would roll over from last time would be able to be used when I checked back in for this time now they’re saying I won’t get that deposit back for two days and I have to make another $50 deposit right now!!

former maint geneva ny 550 Hamilton st the area manager arion and the gm xhimina fired me may 31 and.nevr asked me for my keys and card for the hotel being fiired I can't go back to the hotel is this a risk to hotel security!!! it seems like they don't care and the place is one big mess xhiminia is not a very good gm at all indus is a very bad company to work for not impressed at all so who do i turn these keys in to.

2 night weekend stay at AmericInn in Douglas Mi 6/14-6//16/2019
Very disappointed with hotel accommodations.
Pillows were stained and had strong odor, replaced by staff next day
Mattress smelled of vomit
Tv did not work on/off thruout weekend
No elevator, we were aware and requested first floor per our confirmation
There were several hotel options to choose from in the area and we picked Wyndham bring a rewards member.
I will not stay there again.
Staff was kind.
Hotel is dated and is in need of major updates.
I am requesting a refund or free two night stay in any of your resorts.
bhicksrn@yahoo.com
Thank you
Rewards member

12705 St. Charles Rock Rd, Bridgeton, MO. 1 of the worst. Woke up at 230am on 15th from someone banging on our door. Called front desk. Woke up at 420am 16th from people fighting in hall. Non-smoking room. Reeked of cigarettes and odors. Floors sticky. Nasty hotel. Already called & complained on 15th. Rpt# 4242080. Reservation # 86113EC016262. I want a FULL REFUND. That is a Wyndham you need to break ties with or they will give you a horrible rating. I will be calling corporate office on Monday.

(WOULD HAVE REPORT SOONER BUT JUST NOW FOUND THE COMPLAINT SITE AND ALSO I HAVE BEEN IN THE HOSPITAL) TRAVEL DATES WAS 5/20/19-5/23/19 Stayed for 2 days I called about having a late check-in and they were rude. When we got there due to the time, of course, the lobby had already closed no problem, but the little place that you used to check in after a certain time I had to wait 25 minutes for him to come to the window so I could check-in. When we got into the room the sheets on one bed was still somewhat wet, and the other bed was damp. I called down to the office to tell the guy who was working and he rudely says " There is nothing I can do about it you will have to tell them in the morning when housekeeping is work." he asks if that was all and I said no would you by chance have like 3 paper bowls and 3 forks or spoons either one which he told me, yes to come down and get them then he hangs up. I walk down to get them and I walk in and it took him 20 minutes to come to the window to give me the paper bowls and plastic forks. My stay there was going to be through the 23rd. I had paid for the 20th, 21st, and 22nd, and was going to pay on the 22nd for that night. The next morning (5/21) we were still sleeping and housekeeping didn't know she just used her key card or whatever and opened the door to come in and do whatever she was going to do and I raised up she stopped and turned around and walked back out. So I and my daughter and her cousin got up then and got ready to go to the beach. When we came back after they came in while we were sleeping without knocking they had never come back into the room to do anything not even straighten up the beds I had to go to the office to get clean towels. The morning of check out(5/22/19) it was only 9 am and housekeeping yet again comes opening the door without knocking nothing because I was going to go down and pay for another night before 11 am. After paying $94.98 for the room and housekeeping coming twice opening the door without knocking, the sheets were wet on one bed and damp on the other, the clerk at the desk being rude, the room having ants, and housekeeping not giving us clean towels or even straightening up the beds and putting dry sheets on the bed, and they didn't even tell me you all had a rewards program that would have been a big plus for me because we travel a lot that was one of the worst experiences I have had during my many travel trips to Florida and other states. So paying $94.8 to stay somewhere like this was a bit too high and then Had to pay $72.79 to stay somewhere else because of the treatment I received while at the Days Inn at 1608 US-1, Ormond Beach, FL. Not only did I not have the $94.98 to pay at this particular location to have this treatment but I sure didn't need to spend $72.79 somewhere else I could have used that money on other things while I was in Florida which I was made to believe that this location was on the beach and it wasn't but I could have put that amount of money together and stayed somewhere that was on the beach and a lot better and gotten better treatment than I did at this location. I really would like for something to be done for this and no I do not want reward point or a free stay at any of your locations because I am a single mother of 2 and on disability. I would really like my money back for the bad experience but I know that isn't going to happen a VISA or MASTERCARD gift card or Walmart gift card or something for all the trouble that we had. Because we do travel a lot and I usually try to us WYNDHAM locations(and none of them have ever told me about the rewards program)! But I know nothing like that will happen either so I know I am wasting my time and energy for sending this complaint! I know I will get an email apologizing for what happened as most places do, but I will not waste my time anymore looking for WYNDHAM locations to use when I travel because of the experience I had at this Days Inn and I usually try to use Days Inn.

Dirty room, no complimentary continental breakfast. Just not up to Wyndham standard's.

(A continental breakfast is a light morning meal that is provided by many hotels and motels. It traditionally includes bread products, fruit juice and hot beverages. Some lodging facilities also include other types of food, such as cereal, fruit, meat and eggs).

My family stayed at the Microtel in west Chester pa and my daughter was bitten up severely from bed bugs her arms and hands are swollen we actually took pictures of the bugs in the bed and the bites on her body The manager and workers were pretty rude and they commented to the situation “ it’s a hotel you can expect these things” I was totally shocked st their response they didn’t have anymore rooms and we were there for s graduation and we hadn’t yey to find somewhere else to stay.

I am staying at your Laquinta Inn and suites located in Virginia Beach on the ocean front. Tonight I witnessed an employee stealing product from your location. She left the location with a bag full of goods from the front desk area and then drove to the back of the building and walked out with two blue colored blankets and a bag of good from the back area as well. Due to the fact that I am not an employee and could not enter the area as the back area has a sign that state authorized employees only or something along those lines, I did not get a view of what was in the bag she walked out with, but both bags were white laundry bags that are hung in our hotel room. This girl had blonde and brown dreads, she was African American in descent and was wearing a Denim Jacket. She was very rude upon my check in as well tonight and I do not agree with theft.

Joined a month ago. Was given an iPad that had all the important documents needed except when I got home n opened it there was nothing loaded
Notified my rep n he promised to get me a thumb drive to load on my computer Have spoken to several people n still nothing has arrived. Every time I speak to someone they guarantee it will be resolved the next day. So far the next day has never arrived
Very poor customer service. I question how good of a deal this is when they can’t provide me with documents

Guess if I don’t receive by the end of this month June 2019 I will be contacting my lawyer for breach of contract

We made a reservation at the Super 8 West Yarmouth/Hyannis location for Saturday, May 25. I requested a rollaway on line in the reservation. After I made the reservation on line, I called the motel to make sure we would get a rollaway. The reservation was for my wife and me and our 2 adult children. When we checked in, the clerk said, before I could even ask about the rollaway, "I upgraded you from a standard room with a rollaway to a suite with a pullout couch." I said oh we could just use the rollaway in a standard room. He said "No, I don't have any rollaways available. We only have 2 rollaways." So I reminded him about me calling and making sure we could get one. Then he proceeded to tell us that the suite would cost more! If we could have cancelled right then and there, we would have. We ended up taking the suite, out of necessity. The room needed to be updated and fixed up. I wish I had taken pictures of the room. The bathroom door wouldn't stay closed. The tub was poorly tiled and grouted. The carpet was nasty.
The bottom line is, we have stayed at Wyndham locations before and not had a problem. Based on this stay, I am not likely to book a Super 8 in the future. And we definitely will not stay at the West Yarmouth/Hyannis location ever again.
I know this is a franchise, but I am surprised that Wyndham would want their name attached to this motel!

My wife and I are very frequent Wyndham hotel users, however we had a very bad experience at the Days inn by Wyndham at Onley Virginia. In the morning we noticed that there were dozens of flies in the room that were not there the evening before and also that every time we opened the door there was a strange sound from the bathroom area. On further investigation we found that the mirror was moving when the door was opened. I removed the mirror and found a large hole cut in the wall with a crawl space behind it. Needless to say this freaked my wife out as she had undressed in front of the mirror and she felt rather violated. This obviously was where the flies came from and there could quite possible have been someone there the night before. There was also a microwave in the room that looked like it had a fire in that we were afraid to use. I cannot express how violated my wife felt after the experience. I don’t know if she will ever allow me to book a days inn again. I have attached photos I took at the time.

I reserved 2 rooms on 5/18/19 in Bakersfield. These pics are just some of what our friends and I experienced. I was embarrassed that I set my friends up in this hotel. Staff was rude. Rooms were unacceptable. Waste of money.

I am a LaQuinta Elite member and have been staying weekly at the La Quinta Journal Center in Albuquerque, NM for work for over a year. One of the prime reasons I have stated there was the exceptional cleanliness of the hotel, especially the care taken to clean first rooms. However I have noticed that since Wyndham took over the level has declined quite noticeably. The enclosed pictures taken after my room was supposedly cleaned over the past two weeks show examples of the decline in service. This is the first time I have ever had a complaint about a La Quinta hotel in all my years of travel and work. I am extremely disappointed in the new Wyndham ownership.

The room was dirty and in disrepair looked like someone had started to lay a new floor and forgot about the trim around the walls ceiling lights and the light/ vent in the bathroom were unfinished and in disrepair.
The walls and windows were filthy and needed cleaned.

The hotel was very dirty & noisy. Not enough parking spaces for the amount of rooms. Pool was closed. Room was really in poor shape. We had bees making a hive in front of our door. Reported it. They did nothing. We were afraid to come in & out of our room. They cancelled our room key code, did not tell us & both my husband & myself have a hard time with stairs and had to go back down to get the cards recoded. Expected more from a Wyndham property; Got a response.. Here it is. I am NOT happy with this! Please pass this on to someone who will actually take heed!

(no subject)
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Rodeway Inn - Castaic <rodewayinncastaic@gmail.com>
Sat, Jun 8, 11:22 PM (3 days ago)
to me, gm.hotline

Hello Ms. Thies,

This is in response to your June 6th correspondence with Wyndham's
customer department regarding your June 2nd stay at the Days Inn in
Castaic. We are sorry you were not satisfied with your stay and that
your keys became inactive and that there was a bee hive near your room.
Hopefully you consider these isolated incidents and continue with
Wyndham hotels going forward.

Thanks,

Josh Smith

June 3 2019, Super 8 Motel, Lacey Washington. Arrival time: 10:30 PM. Checked in to Room 207.
1. Night clerk was inattentive and unfriendly. Did not say hello. Took my credit card, processed and handed me a keycard.
2. Half of the parking lot lighting was turned off. A security problem.
3. Hallways and stairways were extremely dirty.
4. Room smelled terrible. We had to sleep with the window open.
5. The floor in the room entry was sticky.
6. There was no TV remote control in the room. (We did go to the desk and the night clerk dug one out of a box of broken remotes.)
7. The fan in the bathroom did not work.
8. Both bedspreads were stained.
9. The water diverter valve in the shower/tub did not work.
10. There was no continental breakfast available. There was no signing for location..
11. When we checked out of the motel, the Manager was at the desk and also extremely unfriendly.
Please contact me if you wish to discuss. I will not stay at Super 8 Motels again. I recommend you remove the Super 8 name from this motel. It also appears that use is very low at this motel.

We recently stayed at days inn by Wyndham in Columbia SC and the office people was very rude and the overall location was disgusting and needed to be updated badly the housekeeping was terrible. We paid 258$ for a disgusting place told us they would refund our money but would take a few days and we needed a place right then due to my daughter graduation the next day. I've added a few photos and have more but wouldn't let me add them. Please email me if you have any questions

I travel frequently and few months ago decide to join rewards although don’t always stay with Wyndham majority I do yesterday I booked a room in jesup ga days inn I stayed the night one night then payed to stay another hour after that I got ohine call from front desk telling me to come get a refund or calling cops I am 40 year cuisines women’s there on business I was shocked went down to see what was going on the employee said she didn’t like the way I looked yelled at me called the cops the cops never spoke to me cause apparently I learned from another employee the told her she had no reason to call them she didn’t refund all my money and I had to spend more and stay ubti something. Is done I will Connie yo contract this company and find someoen that cares enuff to make this up to me and her have circumstance how can she have the power she has tatted all up and had several ppl jus hanging out in the front lobby but didn’t like the way I looks which is what poor rich gay fay what I want to know what and I want to speak to someoen who can do something. About this

What started out as $158 reservation for a senior on the phone got raised buy $10 her Knight on the email confirmation and then ended up $202 at the front desk when he arrived. That's $101 a night for a room that was supposed to be 47 and change for a single senior to stay in. Apparently the hotel chain Wyndham Resorts Days Inn is a major rip-off

Wyndham Hotel Inverness-Birmingham, Alabama
I made this reservation online and because I needed to stay at the same location as my co-workers. On the website, the hotel tricked you into making the reservation. It was made to sound that to get the discount, I had to pay in advance for the entire stay. It appeared that I was sent a receipt, but it was not a receipt. Even the desk clerk said it was a trick. I had a feeling it was a lower rated hotel. Too cheap. When I walked in the room I was disgusted! The room rug was filthy!!!!! I took the bed covers off of one bed and covered the floor so I would not walk on it. I am shocked the Wyndham would put their name on this place. I sprayed the room with Lysol disinfectant. The toilet was running constantly. I got settled and decided to use the bathroom toilet at around 11 pm. IT WOULD NOT FLUSH AT ALL. Are you kidding me? I called the front desk, and he was going to call me back. I told him about the problem. The front desk clerk didn't call back. I called again. He said he wasn't sending anyone, He said, "Wait a minute, and put me on hold for over 5 minutes. I hung up and went down and said I would have to switch rooms. I had to put on my clothes (I had prepared for bed), come to get a key, switch rooms which was on another floor. I felt unsafe too. The hallways were dark and dingy. I thought I was being followed by a man who got on the elevator with me, who I thought was following me.. Then he turned and went the other way. I was a little nervous. Then there was another incident. This isn't the kind of place anyone should stay in. Nasty, nasty nasty. I am disgusted and have to stay here for three nights. this hotel needs to be gutted or closed.

Stayed at Days Inn, Ocean City MD, and was a very unpleasant experience. When we got there, the staff seemed clueless, and had to go check to see if our room was ready. We checked in about 5:30 PM. There were only 2 designated handicapped spaces in the back by the elevator, and when we inquired at the front desk. they blamed it on the municipality. My husband has a pacemaker, and I had a knee replacement several months ago, so that was an issue.

On Wednesday evening, June 5th, around 7 pm, there were several male teenagers 5-6 that got off the elevator and started chanting very loudly all the way down the hall to their room. I did notify the hotel staff and they seemed quiet after that. At 12:30 AM, however, I was rudely awakened by a door slamming and people screaming down the hall again. It took 3 more hours to fall asleep.

The room was small, but adequate, and I did want an oceanview and I definitely got that, which is why I gave it a rating of 2. But the bathtub was very slippery, and needed a mat or anti-slip device. When the sheets were changed on the second day, they were stained or dirty, and I had to cover with the top sheet. The freezer did not work well and melted my ice cream. I addressed my concerns with the manager on Thurs afternoon, around 3:30, PM after hearing an irate woman in the parking lot screaming and "F" ing everything. I felt bad for the families with small children. (that was before I discovered the dirty sheets). The manager gave me an attitude, and told me she could not control what the quests do during the day.

By Friday morning, I could not wait to leave!
This by far was the worst hotel stay I have experienced, and think you need to re-evaluate this facility and the people running it.
I cannot believe that an establishment with the Wyndham brand, would be this unacceptable. Typically, your brand is usually much better than this, and will make me think twice about staying at a Wnydham in the future.

Stayed at your Travelodge in Ohio on Route 36 Delaware County this building is in need of serious repairs outside the sidewalks are busted it every crack their I'm handicapped at every entrance there's not a ramp you have to step up onto the sidewalk inside needs help wallpaper needs replaced in my room 138 no lights in the bathroom and heat section just bear wallpaper dirty around the floor things need touched up and fixed in the room the chair at the desk is broken it's just old and needs repaired and evidently they don't do it sorry but I'm 62 and handicapped and I don't want to be in a place like that you know it's it's hard for me storms went through the night we stayed there on Memorial Day my husband was feeling in at the englefield oil right across the little Street he called me the sirens were going off for tornadoes you couldn't hear them in the rooms no notification at all from the hotel this is the middle of the night it's not right so I'm not happy with this day you try to get a room that is Affordable because you have other hotels there and you expect it to be decent but it's not I did not take pictures because you should have someone out there looking at your hotels I believe and taking care of the problems don't trust your management people to tell you because I've been in business my whole life I kept it on their profit sharing or whatever and they're not going to tell you

June 2nd guest in Travelodge Chilliwack BC.
Blanket on bed between sheet n cover was badly stained w either blood or vomit. Contacted front desk, handed over disgusting item. Night mgr said she would talk to housekeeping as did front desk staff staff n checkout.
Also found condom wrapper behind night stand between beds when plugging in apnea machine.
Later in evening shouting, yelling, noisy, sticky substance all over hallway, power Drink bottle in front of our door. I am recovering from knee replacement surgery, almost tripped n fell.
Awful stay. Refund please. Folio #.55665, membership #193209994C.
Do have pictures of blankets on my cell.
Why no hazmat procedures, where is security, why the main toilet out of order, staff n guests using pool toilet.
Not night managers fault. I’m sure GM is aware of fault procedures and has given specific instructions to staff .
Thank you
Frances Lolacher

Check your credit card receipts!!
The hotel places an additional $75 hold on your credit card. Your pending amount will not match your hotel receipt. Additionally, we were charged for someone else's room and another random $87.03.

The hotel restaurant also has some issues we discovered after noticing the additional charges. We had 2 additional charges $25 and $34 (possibly drinks we did not purchase) and the dinner receipt did not match the charges to our card.

The worst part is the lack of customer service. We were bounced around from person to person at the corporate office, and no one claimed 'ownership' of the resort in Newport RI. We were left to resolve the dispute with the very unhelpful and knowledgeable front desk manager.
The restaurant is owned and managed by yet another company, and we are still trying to resolve the charges.

The bottom line, avoid staying at this hotel if you don't want the hassle of disputing erroneous credit card charges!!
This is exactly why we are HILTON people. I expected more, Wyndam.

Engaged the hotel for 2 nights ( Days Inn 2387 Berlin Turnpike, Berlin Ct.) to attend family gathering in Middleton CT. Checked in and left to attend function.. returned at around 10:00 PM and found water around the floor in bathroom next to toilet. The next morning reported it to the clerk at front desk. Also told them that the drain in sink was not operating and sink was backing up. Put towels around the toilet to soak up water.

We left the next morning. The only thing that was fixed was the sink.

I picked the Windham due to past experiences while working. Always found them clean and functional. This hotel was what we considered dirty. Mirrors in bathroom had what appeared to be hairspray all over them

Needless to satnot a good experience at all

I checked into the Hawthorne Suites, 8737 Baymeadows Rd, Jacksonville Fl, today around 5pm. These are the conditions I found my room in. I would like to speak with someone regarding the sanitary living conditions and file a formal complaint. I have already contacted the Hawthorne Suites customer service line and reached out to the CEO of Wyndham Hotels and Resorts.

I do not have words to describe these conditions, which I believe pose a significant risk to public health and wellbeing.

I look forward to talking to someone on your team!