Wyndham Hotels Complaints Continued... (Page 3)

I made my monthly payment to Wyndham on Friday August 26th in the amount of $76.47. I even received an email that was confirmation of receiving my payment. However, I keep getting emails saying my payment is due. No one ever answers the phone number at 888-739-4022, Therefore there service is absolutely terrible!!

My stay was business related. I chose this hotel it had a very nice lake view and it had four stars on Google. I reviewed some photos and it all seemed to be OK for the area. I checked in and the lobby was very nice although it did have a certain smell to it. I went to my room and was completely disappointed. I was just flabbergasted at the way the room smelled. I was delayed for over 24 hours due to my flight and I had a lot of emails to take care of so I logged into my computer and worked for about two hours before I left to get something to eat. I then returned and went to the front desk and asked if I can switch my room.
The front desk personnel was extremely rude and asked why I waited so long to voice my concerns and complaints to the front desk and ask if I can switch my rooms? I as a consumer in a business traveler who has stayed at many hotels have never heard this?
I was very taken back and advised the hotel staff that I felt unsafe on the first floor as a woman with a broken door and I will post pictures. The front desk personnel proceeded to tell me that I should’ve let them know as soon as I got there so they can fix the door?? The door is broken if your hotel staff is cleaning it they should examine that and it should’ve been fixed prior to somebody being placed in that room?? She then gave me dryer sheets so I can place in my wall AC so the room wouldn’t smell as bad.
I waited for about seven or eight minutes she said she was fully booked and I said it’s fine I’m just gonna stay one night anyways. I had the reservation for three nights but I was not going to stay there more than one night.
(please note I would’ve left that night had I not been in the middle of nowhere, there is not even street lights at night and the closest city is about an hour away)
The rooms were extremely outdated and disgusting! When I mean disgusting I mean filthy dirty. I will post pictures. The carpets had stains all over them. The toilet seem to have some sort of animal inside of it. The door seemed as though if they try to break in before nobody fixed it. The curtains were extremely disgustingly dirty like if they haven’t been washed in years. There was A previous guest clothing stickers on the mirror!
The only thing that I have nice to say about this place is the fact that it has a Lakeview.
Please do not be fooled by these five stars reviews! I would not stay in this place even if they paid me.

I stayed at the LaQuinta in Amarillo Tx on August 23 it was the worst I have ever seen. You couldn’t take a shower or bath cause bathtub was nasty. In order to get ice you had to go up to 2nd floor cause the one on 1st floor was not working. The washer & dryers on both floors not working. The next morning for breakfast the waffle irons quit working, food all over the floor,no eggs very little food at all.

My booking at the Days inn in Sherman texas on Saturday August6-7th was horrible. I want my money refunded& I will unlikely ever book through your site unless otherwise convinced by the issue being rectified. The motel was disgusting! Someone the up on the stairs, we notified the manager& they did NOTHING about it. It was still there the next day. Also..
The carpets were soiled& there were roaches! I'm terrified we may have brought some home. We DO NOT HAVEROACHES IN OUR HOME! Then there is false advertising. We had looked forward to going swimming but the pool was empty of water but not leaves trash& dirt.. It totally put a damper on our trip!I have pictures to back up what I'm saying. Myranda Youngblood& David James

Booked hotel based on pictures and high point value of 15000 point. I had to purchase 1000 extra because I was short on points.This hotel is maybe worth 7500 at most. Old hotel reminded me of motel. Pool was not running and room was supposed to be smoke free. It smelled so bad of smoke of some kind. And had burn marks on night stand. Found food on floor that was not cleaned up. Room was supposed to have coffee maker. All it had was cups and was missing glass or plastic coffee bowl if was supposed to have one. Room was for 4 adults and had one little bottle of shampoo and a bar of hand and body soap. This was a party hotel with people up outside being loud till after 3:30 in morning. We did try to get a room at the comfort inn next door upon seeing this hotel but it was booked. Not what to expect from a Wyndham hotel and defiantly not worth 15000 rewards points! I would like to get 1/ 2 or all my points refunded to me. Please call if anymore questions . Please do better wyndham. I am club Wyndham club member and was very dissatisfied. Wish i would have taken photos!!!!

I contacted the Travelodge wyndham hotel July 30, 2022 and the front desk Brenda SOOOOOO Rude kept cutting me off and I had to stop her and say I was looking for a rate for 18 days she proceeds to tell me we don't do that, here it's daily I said if i wanted to stay for 18 days you can't give me a rate , she proceeded to say it's daily, her tone is angry and mad that I called. I said I have my perkopolis points from my Company .. She cut me off and said that we do not take that here and I said yes you do, she said she has been here for 5 years and never took that . I said thank you Brenda for you amazing customer service and hung up the phone. This is who you have at the front desk giving customer service I didn't even book my hotel and this is what I am getting

We stayed at La Quinta in East Ridge area of Chattanooga July 24-26. The TV in the breakfast area was on Fox News both mornings of our stay. Not everyone in the south adheres to the Fox philosophy, and in fact I am repulsed by much of the rhetoric I heard on the channel. I would suggest a neutral channel, or even a completely different kind of program, unrelated to news or politics. I will not be likely to stay at La Quinta in the future, because Fox sets a terrible tone for my day.

Terrible hotel in Winchester Virginia staff awfully rude, took payment twice which took our wedding meal money. Room awful and dirty, dangerous jacuzzi with no filter sustained injury, missing jewellery, not a lace I would ever reccimend

To whom it may concern,
My name is Donna Ketron. We recently stayed at your downtown OKC location because my mother was mediflighted due to a stroke on tuesday. We looked a various Hotels in the area and thought that one looked great. The lobby does but the rest not so much. All the vending machines for drinks and stuff are broken. There are no microwaves or refrigerators in either of the rooms we have. I'll get to the either in minute. There are 2 plastic cups and that's all for 4 people. Had to ask for more. There is only one trash can in the room and for our 3 day stay there never was. The ice bucket handles in both rooms had been ripped off. And there was still vomit on the toilet in our second room. I say second and here is the either part. Because our first room floor flooded. And the bath tubs don't drain so you get to stand in your own dirty water. We had to use the parking garage which was 12 dollars a day. Now as you can imagine having your mother in icu trips will have to be made back to the room. That gets a little expense if you have to run kids back etc. Although I realize we could have stayed under a bridge or at a cockroach motel. For the price we paid and the money for parking not to mention being physically, mentally, and emotionally drain for the last few days after seeing your 62 year old mother in that state. The last thing you want to do is have to pack up and move rooms at 11 aTuesday. So we have moved Hotels. I would just like to let you know our experience at your hotel. Thank you.

Sincerely,
Donna Ketron

I have tried to rent my week, time share, at the Avenue Plaza Hotel in New Orleans. I made the arrangement on 02/04/22. I was notified on 07/01/22 that the assignment was never placed from Extra Holidays. The reservation was from 07/01/22 thru 07/08/22, Reservation #170202699.
The agreement was handled by Cameron. I have been informed that there is nothing that can be done to compensate me for the loss of not only the week, or the rental. I can not believe that after being an owner for over twenty years that this is how you do business. The error is absolutely at Extra Holidays. They did not make the necessary arrangements with Avenue Plaza. I feel that some form of compensation is due me.
Please contact me at one of the following:

As a Marine Veteran, I appreciated the 2 designated parking spaces in front of the hotel. But your flag in front of the hotel was torn and shredded, this is disgraceful and should be replaced with a new one.
Also, our room didn’t have any coat hangers in the closet, the door to our room didn’t lock properly, the free standing lamp bulb didn’t work so maintenance had to replace that.
No restaurant and no bar was very disappointing.

I believe that the Microtel at the Denver Airport is defrauding travelers and I am reporting my experience to the State of Colorado, to Denver International Airport and City of Denver.

You might talk to Bree (manager who would not gove me her full or the owners name at all) , Go ahead and get her story first, I have all the receipts and they are being submitted to the above. Ask for the lobby video.

Microtel Inn & Suites by Wyndham Denver
2-star hotel
18600 E 63rd Ave, Denver, CO

Hi we star las weekend at one of your hotel Howard Johnson fullerton
Everything was good until we got back home we start looking out body with red things and now we have all our body with insect bites like bed bugs now we have to go and buy something or go with doctor I will send the images of my daughter and my son and myself

I have a complaint about the days inn Daytona Florida by Daytona speedway. The hotel is a dump and I'm trying to get a refund from the weekend of memorial day. I have 12 photos but it says the file for each one is to large. I wish I could give -20 stars for the bad service. I'm just wondering if this email complaint will be read or something about the motel be done. The pictures on the website are very different from in person. The place needs to be shut down. All I want out of this is a refund, not a credit voucher for a stay somewhere else. Wyndam needs to do a surprising visit to the dump. Can someone send me a email that I can send 20 photos to??

I had the pleasure of a short stay at your Springfield, Mo. Super 8 property on Kentwood Avenue. I was travelling back from my mother's funeral (driving) and as it was getting late, I decided to stop and get some sleep before continuing. Knowing that Super 8 is a low-cost motel I was truly only expecting a relatively decent, clean room, with clean sheets and a pillow. What I got was none of the above.

Actually, that's not entirely true - the artwork in the room was nice and there was a pillow - everything else, not so much.

As I can only include 5 pictures here I have a full set of pictures I'd be happy to forward to you if you would like - just let me know. A very short description of the room condition includes cracked tub and dirty shower curtain, cracked toilet seat, both sink and tub dripping profusely, open sink and tub drains, the bathroom fan hanging off the wall (I put it back up before taking the picture), bedspreads and blankets too stained to use (they spent the night on the floor, as did the top sheet just in case), they had some tears as well, damage to the walls (cracks, etc.) and a ruined pair of socks (literally black soles on white socks), simply from walking across the carpeting.

Then there’s the pièce de résistance, both BLACK mold on the bathroom ceiling and PINK mold on the caulking!

There's more, but that should certainly make my point. If you choose to investigate, my room was 208.

Now, all that is bad enough...but hey, Super 8 is low-cost, right? When I checked out, my bill was $136.84!!! For THAT room, for less than 12 hours. To quote our current Commander-in-Chief, "Come on, man!"

Please look into the quality of this property and in their rates, especially commensurate with their quality.

I would greatly appreciate a response.

Thank you.

The travellodge at hinesville ga is very unpleasant. I made a reservation for 6 and7 may. When we arrived I noticed how dirty it seemed. I went to a window to check in and a little girl asked me my I'd. She left and an adult came to the window. The clerk said I must pay 50 dollars in cash too get the room. I told them I did not carry that much money. She said I,must have it. I left a went to a hotel next door. The travellodge billed my credit card even though we did not stay. Please refund the $206 they charged without my knowledge. I have complained before but no help so far. I have stayed in wyndham hotel before a,d was pleased. But this incident is not good for wyndham's reputation. You should remove you name to this hotel in hinesville.

Days inn Erie,P.A by Wyndham. Stayed April 30, 2022. Was in renovation mode on arrival. Toilets in the hallway. Half the lights did not work in room. Sink clogged, night stand sticky from some spillage. And to top it off, large dog barking two doors down from 3am and on until we left at 10am. Did not sleep well. Front desk didnt answer at 4am.

The laquinta downtown Austin Tx was the most dirty hotel I have ever stayed in. The carpets and floor were dirty, there were bugs in our room, the parking lot was filthy with cigarette butts everywhere. Nothing had been cleaned. I could list numerous complaints and infractions. The bottom line is we have come to expect great accomadations with LaQuinta hotels. This was as seedy and terrible as we have ever stayed. How can you put your name and brand on this? Bruce Frey

I have been staying at your Aberdeen Maryland location got work off and on for the past 2 months I always have received excellent service especially from Brandii at the front desk. I had my first issue last week I extended my stay an extra night when I came back from work my room 105 had been cleaned and everything of mine had been thrown out I was able to recover my clothes from laundry department but all my groceries my husband's inhaler my toiletries etc where thrown in trash I had a do not disturb sign in the door whomever worked the prior shift had put me in the reservation folder instead of the stay over folder I let it go mistakes happen. I go to check in 20 min ago nobody is at front desk the front desk gentlemen is out side smoking and I finally ask him cab I get some help my room was already paid for he ask for us and credit card and proceeds to tell me my card was declined I was like my room is already payed for he says it's for incidentals I have never been charged incidentals ever in all my stays here and to be talked to like I'm an idiot by your employee is just sad I work in the hotel industry I know what incidentals are and I would be happy to pay for then if I had been being charged all along for them but I never have. I will never stay here again you have lost a loyal guest

Stayed at a LA Quinta, had a bad experience was told I would get a free nights stay. The points put into my gold rewards account weren't enough to redeem. Except now I'm being told it was for a tier 1 motel. ?? I had to use all of my accrued points to be able to redeem. How is that a free nights stay if you use mine because what points you gave weren't enough. Phone tag for months trying to fix it. But now you're not going to fix it. I got what I got and you are done with me. Thanks for the great customer care. .

My mother and I have stayed at many of your La Quinta hotels because of the great service and cleanliness. On March 17th 2022 mom ( Donna Hendricks) made a reservation for the hotel listed above. We did give them a credit card number to hold the room and was told they would not run the card until we checked in. At 3 pm we did check in and received our room cards. We parked the truck and grabbed some bags and up we went. As we walked up the steps we were a little curious because of how dirty everything was. Now we get to our room and open the door, first came the odor. Second we noticed the beds were made with just a sheet. I went and asked a very friendly house keeper if we could get 2 blankets. She told me I had to ask at the front desk for them, so down I went to the office. I did ask for the blankets and was told that she would look to see if they have any left. She did find 2 and I also noticed a sign that said that customers have 30 minutes after check in you can cancel your booking. I hurried back to my room told mom just that, so she (Donna) went down to the front desk and told them we would like to cancel our reservation since we had 10 minutes left. She was told no in a very rude way, so back to the room she came. Next we tried to turn the tv on and that was not working. I again asked the house keepers about how to turn it on and was told the maintenance or front desk had to. Back down I went and talked to the front desk, a lady there told me it should be ok and came up to the room. What she came up with is the tv was broken. Third every outlet in the room did not work, plus the outlet in the bed area where the light was plugged into kept falling out so NO light. The only reason we did not pack up and move on was my mom was not feeling well. We closed the curtains and went to sleep at 5 pm woke up at 2:30 am and left with no shower. What a bad night, this place is giving Wyndham a very bad name. Take a look at all of the bad reviews. Also we did not originally want this hotel, we called a different one but their rooms were 300.00 so that hotel in San Antonio told us about this one. At this time I do wish I took pictures because I was so upset but did not.

I had cashed in 15,000 of my Wyndham Rewards Points to be able to enjoy a relaxing night after a horrible day of flight issues and traveling misery. The guests next to us fought all night long, yelling loud enough the overpowered the TV, and accompanied it with banging who knows what and slamming doors for 11.5 hours straight. We asked to move and were told there were no rooms and we were told to ask the guests to quiet down. Then, the day following my stay nearly $40 was billed to my card, despite me having a receipt showing the charges I was aware of for $19.36 and checking out with a $0 balance. Additionally, the time stamp showed that the charges were made after I had checked out, no one notified me or asked for authorization to charge to my card, but when I have called about it tell me that someone gave my room number so I am responsible for the charges. When I tried to explain to one staff member that as a platinum member I love you guys and have never had problems like this before and they laughed and said better luck next time. I must say this experience was very disheartening and frustrating. Clearly customer satisfaction is not a priority

We stay at Wyndham hotel in Newark NJ, and we talk to a Denise Daniels about the condition of the rooms and she send me 2 emails in Dec they refund 82.34 and Feb they refunded another 82.34 and they have not been credit back to my account, I was told to contact hotel in 3 days about the refund. I called in Jan to see where the money after being on the phone for 31 min and got charge 75.00 because I did not know the company not in USA by my phone company. If you send me the email address I will send you a copy of the email Denise Daniel send me
Thank you
Tracy Watts

Called to reserve a room on 3/6/22,then on my way to Kent from Whidbey island,called to make sure my reservation was still there.they said no.so I went on a site and payed for a room for 2 nights.then I get there they charged me for 2 beds upgrade.30.00 I payed cash.first night was fine.2 'nd day left room at around 12:30 in afternoon on the 7th.came back around 8:30 knock at the door and it was the police.told me we had 15 mins to leave.all because I used a washcloth to wipe off my charcoal mask.they charged me 100.00 for the washcloth?and on top of that had to go to another motel and pay 145.00 for the night.so I have disputed it with my bank.i would like this resolved as soon as possible and my money to be returned.the 67.53,100.00 plus the 15.00 for upgrade.aaron Bath is the one who caused all of this he should be fired.or rephrmended immediately.thank you Lynne Barron my ..

I’m trying to modify my hotel stay and the hotel hasn’t picked up the phone in three days you call customer service they can’t do the modifications I want they say call the hotel. The dates I wanna stay are 16th-17th-18th check out the 19

Accused of smoking in the room. We do not smoke. Very rude. Told they had a pool on the phone but when we arrived. The pool was empty.

Not really a complaint, try to figure out how I can get a free room at the americann by wyndham in stuart iowa. I was hired to paint all the rooms + hallways and some other things and for the first 20+ days I've been paying to stay there roughly $50 a night and I'm only getting $140 per room I average 1-2 rooms per day and it's just me painting and sometimes a buddy helps me but he charges $50 per room to paint so in the end I'm really not making any money because after they pay me for so many rooms I have to turn around and give them back almost half the check please help!

Rooms had dirty bedding hair dryer broken we planned this getaway and wanted to swim the location is awesome to SeaWorld the highlight of our trip we booked room for 2 nights the front desk day shift in the am this morning were very rude was not very polite the swmming pool has green algae and water is green there is a pole stocking out of it as if it is being cleaned it was there yesterday and is in same spot today so pool is not going to b. Open for our trip there were used condoms on the walkway by the stairs to access the second level not a good sight for a 9 yr old girl this is not acceptable and very not like the laqiinta brand

My complaint is centering around not one, but all of the Wyndham properties that are located in and around the Chattanooga Tennessee area. I have taken the time over the past few years to give every Wyndham property in Chattanooga a try. Every time, and I mean every time that I stay in a Wyndham property in Chattanooga Tennessee, it is the absolute worst experience that one person could ever have in a hotel/motel setting. The properties in Chattanooga Tennessee under the Wyndham name, are the trashiest, have the worst customer service, attract the absolute nastiest clientele known to man. I don't know anything about the Wyndham name outside of this country, and really even in other areas of this country. However from my research I can see that this is a huge business. The business is much bigger than the Chattanooga Tennessee market. I can say one thing for sure, they are not spending any of the big money that they make to come around and inspect properties especially in Chattanooga Tennessee. Absolutely deplorable, the worst hotel motel property chain that exists!

Stayed Saturday nite and very disappointed in quality of room - so much so, I took pictures of the many items that are almost embarrassing to show anyone!
Ceiling falling in inside bathroom
Towel shelf hung up crooked
AC unit hanging loose from wall
Light burnt out in bathroom
Shower faucet pointed off to side
White liquid splashed all over dresser drawers
Carpet had not been vacuumed
Toilet paper holder moved and not painted and didn’t remove old one!
Bathroom door damaged on both sides
Hole in wall by shower rod mount

We made an online reservation using Capitol One VISA rewards points for the Days Inn by Wyndham at 330 Columbus Road, Athens, OH . This reservation was for Nov. 23, 2021 and cost us 9,005 points, which would translate to $90.05 in cash. We arrived at the motel about 6:00 pm. It was dark outside. The motel was located on a poorly lit road about 1 1/2 mile off the highway. There were no other open businesses in the area. The Days Inn sign was not lighted up. Lighting was poor in the parking lot. The whole place looked deserted. There was only one vehicle in the parking lot. It did not feel safe at all. We went to the check in window to be told the advertised free breakfast was cancelled. We took the plastic card keys, butI did not want to stay there. It did not feel safe and the advertised service of breakfast was not offered. I did not cancel immediately because I wanted to be sure we could find another hotel in a safer location before we cancelled. Luckily, a Holiday Inn Express a couple of miles down the road did have an open room. I called Capitol One to request a refund of the travel miles based on the unsafe conditions. We did return the plastic key cards to the Days Inn location (an experience I would rather not have had, again, as the whole place did not feel safe.) we were denied a refund of the travel points by the Days Inn management. Yes, I did know there was a no refund policy, but I have never had this kind of feeling about a place I booked through Days Inn before. We quit going to Motel 6 a few years ago after some very bad security experiences. Now Days Inn is off the consideration list too.

I decided to us the owner rental.system after much upselling. I asked many questions didn't want to lose points. The rep guaranteed me I wouldn't and told me to call at end of November to put point back if weren't used.
I called today 11-22-21. Was told that I would not get back my points because I didn't call 15 days before 1st reservation.
I was not told that. I called like the rep told me.
Told me I should I read my contract all the information was there. I told her I trusted my rep. Said sorry. Can't get my points back. Also said reps don't know all fine points. Should have read my contract.
I had read about these kind of complaints and wasn't sure they true. Now I know they are. Very dissatisfied.
Want my points back as promised.
Bettye Luster

The motel canceled our paid reservation with no notice and no reason given. They didn't tell us until we tried to check in. They said the owner canceled us. I had to call hotels.com to get refunded. They did not have any notice that our reservation had gotten canceled. Laws were broken.

My husbands room was cleared out without his permission, many of his personal belongings were stolen before what was left was returned to him. The GM of the hotel, Mark Amin, will not do anything about it. The police have started an investigation. What was stolen was, all of his clean cloths, old cell phone, potable charger, charger for phone, all his toiletries, all perscriptions, perscrition safety glasses. We are deeply concerned with this matter and the fact that the owner/Gm will not do anything about it. Please help us. Erika Greene.

Had an online booking problem. Called customer help and was told someone would contact me in a few days. Called again after 5 days with my case number. The customer help supervisor was not very friendly. I was told very rudely that I have to wait 10 days before anyone contacts me.

On Friday August 15th, 2021, three of us checked into one of your sister hotels The La Quinta Hotel and Suites by Wyndham, located at 1910 Beach Lakes Blvd, West Palm Beach, Florida.

The receptionist was very polite, professional and informative. I was a bit skeptical when she mentioned that the rooms are cleaned once every three days so if we were in need of supplies we have to come to the front desk to retrieve them ourselves. Since we were only spending two nights and a cousin was also staying there we settled for the room.

On Saturday August 16, 2021, around 9:00pm we returned from the burial of my two cousins. It was a very long day so we were preparing for bed. Suddenly there was a knock on the door. It was Deon from the front desk stating that he had several complaints of noise coming from our room and if we keep it up we will be evicted. As we did not fit this profile denied the claim and call the front desk to also file a complaint of being wrongly accused. Moments later Deon returned claiming that he can hear us from the elevator. Our room was three rooms from the elevator. I told him if that’s possible then the building was cheaply constructed or the rooms were bugged. He got upset and in a very load voice told us to consider this our second warning and if we keep it up we will be kicked out with no refund.

We asked to speak to a manager to which he stated that he was the manager, so we requested the telephone number to the corporate headquarters. He gave us a number but when I called the number the representative stated that the La Quinta is a chained hotel which is individually owed and each manager has the right to do as they see fit. I was in disbelief of what I was told.

We were told in order to get clean towels, we must exchange the soiled ones at the front desk. Since we were checking out early the next morning, my wife decided to get some clean towels from the front desk.

She returned to the room with the soiled towels. My wife said that Deon refused to give her clean towels stating that we were no longer guests at the hotel because we were being evicted and he called the police to remove us from the pro
perty. He said that if we knew what’s best for us we should pack our things and leave before the police gets there.
A minute later there was a knock at the door, it was the security guard stating that we were being evicted because we were keeping noise. The security guard was confused as there were no noise and we did not fit the profile. The security guard called the front desk to confirm the room number because he himself was in shock regarding the situation. He decided to go down to the front desk to have a talk with Deon as to why he was doing this, but Dion insisted that we have to leave.

A few minutes later the police arrived and they too were in shock by the situation. One of the officers decided to go downstairs to have a conversion with Deon. He said they don’t know what the problem is with Deon but he wanted us to leave.

The police officers suggested that we call and file a complaint. I told him that I called the phone number Dion provided but the customer service representative said that there was nothing they can do. One of the officers looked up the number for Wyndham and gave us the correct number to call to file a complaint because the number Deon gave us was a bogus number. The police officers and the security guard was very kind and polite, they apology for Deon’s behavior. The security guard said this is nothing new of Deon that he does this constantly and he needed to be reported.

We were evicted at 11:00pm with no accommodations elsewhere. This was our first time visiting West Palm Beach and it was a somber day for us after the burial of our two cousins.

We also had a cousin staying in the Hotel on a different floor. She was told the next day that Deon was not a manager.

We were treated like criminals and were spoken to like children. This was by far the worst experience we had. We deserve an apology and a refund. Also Deon need proper training.

I checked in at 3pm on 8/18/21 for a 1 night stay(thank god) when I arrived the host after giving me my key informed me that there was no running water but it should be on in a hour and no refunds were allowed. I proceeded to my room which on my pathway it was littered with shards of glass and nobody cleaning it up. 11pm still no water and glass is still on the walkway.

I am at Ramada by Wyndham Nashville. The place is deplorable. There is no airconditioning in the lobby, they advertise free breakfast and there is none, they are not cleaning the rooms each day, the phone in the room does not work, there are holes in the walls, the toilet paper holder in the wall is falling out, doors needing paint, the air conditioner unit in my room has a large piece extending out of it, and there are times when the is no one at the reception desk. The rooms next to me on the second floor have a STOP WORK ORDER NOTICE posted on them from the Metropolitan Government of Nashville for performing construction work without a permit.

100 words are not enough. Reservation#87494EC051010. super 8 175 Tennessee ave, nj this is a dump. If I was Wyndham this place would not be a franchise of mine. I checked out the very next day. Web site is misleading. Dumb me should of read the reviews. Apparently this has been on going and your company has done nothing.

Id booked a room at Super 8 @4500 Preston Hwy Lou Ky thru Booking.com for July 9-11 @ $196.33. Yes I did book a nonrefundable room because Id stayed there a few years ago while it was going thru renovation and it was suitable. For starters, entering the parking lot there were people loitering and hanging in the lobby which smelled badly of smoke. I asked to see the room that I booked, and afterwards decided that there was no way I could stay there. It has been ran down and I didnt feel safe there. I gave the young lady the key back and left. Ive been emailing the hotel as has Booking.com trying to get my $196.33 refunded with NO response. Ive called and been told that the owner would get back to me. No word as of yet. Id like MY MONEY REFUNDED immediately and would advise someone from corporate to visit the hotel that represents Wyndham. Its definitely not a place suitable to represent Wyndham unless of course Wyndham is lowering its standards.

I booked two rooms through Groupon I only needed one honest mistake once I went to the counter to try to get a refund the lady says I have to call Groupon Groupon tells me that they will refund the money if if Baymont releases the money back.the Chinese lady at the Huber heights Baymont in Ohio is the meanest nastiest lady ever to talk to and her husband is also comes in on the second shiftupon being nasty as they could they explained to me there's no way they'd ever give me my refund back please help if your corporate I'm not trying to beat anyone I paid for one room I just didn't need the other room the other room was not even used

Microtel, Wilkes-Barre PA. Fifth time we have stayed. The outside has food wrappers, trash throughout. Checked in 6/13/21, girl at the desk walks up with pizza on a plate, not sure she even worked here. Having to provide $200 deposit for incidentals without a credit card, never had to before, told ATM was down the road. People outside playing loud music and partying. Clientele for most part very sketchy. Not provided clean towels or room straightened up for a two night stay. Will not be staying here in the future, very disappointed.

At the La Quinta in NW Highway in Oklahoma City OK, I had made a reservation for May 28-31. I even spoke to the agent about how I was making the reservation in advance because of the Memorial Day holiday. So she mistakenly made the reservation for March. I guess your agents can’t understand English. Then when I arrived on May 28, your assistant manager was rude, nasty and condescending to me. He said he had a room but it would cost me $400!! I work for a non profit and don’t make that kind of money. He offers absolutely no help to call another place just rude and nasty. Is that how you treat your Rewards members that stay in a La Quinta once per month? He also said I was charged for not showing up in March! I want a refund of that charge and a complimentary three night stay in two weeks at the La Quinta Wichita Airport! I had to drive home and lost $200 in entry fees for a dog show and it was my birthday. Currently I think that you have zero customer service. I have posted that on Facebook and am prepared to go to a local news channel that has a program about crappy customer service that a friend of mine produces. After this next stay I will not stay in one of your establishments again unless you can make this right. This treatment of people who spend money with you regularly is an atrocity and you should be ashamed.

Howard Johnson's Wyndham hotel 5173 shore drive Virginia Beach Virginia 23455 757 460 - 1151 - I Made reservations for Monday May 17th through Thursday May 20th. Arrived after work Monday unpacked all of my belongings groceries and kitchen supplies went to turn on the air conditioner and it was excessively loud. Went to the front desk spoke with the lady behind the counter who sent someone to take a look at it and had to move from that room to another room. And because according to the woman's opinion of how long it was taking me to move my belonging she called me on the phone to make sure that I was in fact moving. I was excessively tired after having worked for 12 hours in the heat and that's what took me so long. And then she acted as though she didn't want to apologize for the inconvenience and didn't so much as offer any type of compensation for their mistake. I wasn't supposed to check out of the room until Friday morning at 11:00 a.m., Thursday afternoon after work my boss and myself went back to the front desk and paid for an additional seven nights from May 21st Friday through May 27th Thursday night with the checkout on Friday morning at 11:00. When I got off work Friday May 21st I came to the room and all of my stuff had been moved out. I went to the front desk at approximately 6:30 p.m. and ask the lady why my belongings have been moved out of the room seeing as we had paid for an additional seven nights. Her patented response was she had no idea she had just come in that day at 3:00 p.m. she called the day manager who provided no explanation my belongings were handed to me, but my electric razor was missing. No one knew where my electric razor was, so I called the police and attempted to file a criminal complaint of theft. They took the food out of my refrigerator and put it in housekeepings refrigerator and the lady at the front desk didn't tell me that they had put my food in the refrigerator.I went to the dumpster to see if my food and razor were in the dumpster is I was informed that when they move people out that that's what they do they throw the stuff away. I retrieved my electric razor which cost approximately $75 out of the dumpster. It wasn't until Sunday when I went back to the front desk at 11:00 a.m. to have my keys reauthorized that I was told that my food was in housekeeping refrigerator at which point they gave me my food back. On Friday when I went to the front desk the lady who gave me my belongings as I was leaving said thank you insinuating that for having retrieved my belongings for me that I should have thanked her. I told her she has a lot of nerve and that under no circumstances was I going to thank her for having retrieve my belongings because of the outrageous customer service. No explanation was provided for me until Sunday as wide as they had moved my stuff out. The explanation that I was given which is proof positive of the outrageous business practices and customer service that I received was that I was put on a paper list for checkout went on the computer system it indicated that I had paid for an additional 7 nights. No one has offered any type of compensation for the outrageous and grossly negligent business practices that's facilitated my being placed in a room where I assume they knew the air conditioner wasn't working in an effort to use all of their rooms and my belongings being removed from the room and my razor being thrown in the garbage and my food not being returned back to me until 2 Days later. I'm assuming you're going to or there is going to be litigation.

Hello Madam, Sir.
This email because, I still have not received any response to my email sent a week ago to: wyndhamrewards@emails.wyndhamhotels.com
Please see the 2 attachments below.
1-Copy of my mail to you
2-Copy of the confirmation send directly to me from Days Inn By Wyndham Ormond Beach FL
Would you please let me know where the investigations are and kindly confirm either the reservation or the fact that my visa cards will not be debited.
Best regards / Serge Nutelet

I did a Google search for a "pet friendly" resort on our way to Florida. Half way, we stopped at the Gassaway/Sutton Microtel because it was the closest one to where we wanted to stop.

We were traveling with my mom, me, and my grandmother who is 92-years-old as well as her service dog, and a kitten in a carrier I was taking home to Florida. When we asked to stay for the night, the entire hotel was empty besides (maybe) 3 or 4 other rooms. I informed the desk attendant that my grandma was in a wheelchair and we needed to be on the first floor. Getting my immobile grandmother into the hotel with our bags and her dog was exhausting. We finally get into the room and find one...yes ONE bed for the three of us. We called the front desk and she brought us down a roll away bed. I moved the queen bed that was in the room over to try to open the cot and it wouldn't fit. My mother ended up having to sleep on the same bed as my grandmother, and I slept on the padded window sill.

My grandma is diabetic and takes insulin as well as other pills. When she tried to take her medications that night, we noticed that there weren't any cups in the room. I had to run back to the car to get a bottle of water. The three of us noticed a foul odor in the room when we entered. Not to mention the cleanliness of the room wasn't great, but we were tired and at that point, we didn't care.

Here's where the story gets better. After a 2 hour night of sleep, sleeping on a padded window sill, my alarm went off at 5am and we started getting ready to leave. I told my mom that I would check to see what time breakfast was if she could could get my grandma ready and bags packed. 5:30am, we hear a loud pounding at the door. A woman, who wasn't wearing a mask came down and said that our adjoining neighbors complained about the noise we were making. She said, there were complaints of a dog "barking" all night (which is very untrue, my grandma's dog is trained and does not bark), and when my mom mentioned the kitten, she said, "Oh well, you violated our pet policy, and I'm going to have to ask you to leave. I have your card on file and I'm going to charge you $250.00".

My mom tried to keep calm and said, "we have been packing up to leave." My grandma, visually upset started to cry and say, "I haven't taken my medicine yet." We got my grandma out of there as soon as possible and took her to a local gas station to get a bottle of water and some food to take her medication.

Not only was this a violation of the Americans Against Disabilities Act, but it was also a failure to practice social distancing while putting a 93 year-old at risk diabetic in danger. I have NEVER in my life felt so disrespected or disgusted with a hotel chain. I will not be going back to another Wyndham.

I made sure to take pictures before we left.

We stayed at Baymont by Wyndham in Jonesboro Arkansas. The experience was absolutely terrible. The first room we were in (104) had no refrigerator and no microwave and wasn't very clean. The window curtain was ripped and falling down. My sister took a shower and about halfway thru slipped because of slime coming from underneath the bath mat. We looked afterwards and found it was full of mold and slime, disgusting. We went to the front desk and the clerk sent us to another room (212 I believe). This room wasn't very clean either, the toilet had a lot of orange coloring and would not stop running. We asked for another room. They gave us the room next door I believe it was 210. This room wasn't very clean either. The lampshade was ripped in several spots, the doorknob to the room next to us was broken off. The security latch was broken, mostly missing and unusable. We had to put a table in front of the door to feel secure. The elevator had something that looked like spilled soda or something sticky all over the chrome by the elevator floor buttons. If we hadn't been on the road for close to 20 hrs and no sleep in almost two days we would have gone to another hotel. I am a Wyndham Resorts rewards member and cannot believe you allow this at one of your resorts. We have pictures to prove all of this, which we can forward to you. We hope to receive a call back as soon as possible

We stayed at the Ramada Inn Wyndham Midtown Phoenix and I have to say that for a Wyndham Resort it was very sad to see one of their properties so ran down. They have very limited parking for guests and what parking there is was taken up by people just sitting in their cars. The rooms need updating with new wall paper that is not peeling, door frames needed cleaned of fingerprints, thermostat needed replaced, elevator needed repair, front lobby needed repairs and updating and hypodermic needle was in elevator.

It's really sad how they continue to pass the buck from one person to another and nobody wants to resolve the issues. The last gentleman I spoke to he said he was an account supervisor and advise me of no reward points will be given back to me for the awful stay that I had and the extremely awful way I was treated on the phone by a supervisor for customer care for Days Inn with Wyndham's name being behind it this is awful sad I feel that it was one person just passing it on passing it on passing it on I did not approve of this account being closed because I continued to call in and I got passed off on and passed off on and passed off on I would like somebody from the president's office to give me a call to resolve this this is not acceptable and my phone number is 217-778-2836 and I cannot believe that you would let your customer care people talk to people that way and when he informed me that this was being recorded I said good because I'm recording it also and he says I don't give you permission and nice it's okay that I don't give you permission to recorded either it's a 50/50 Street here and Wyndham is doing nothing this is sad I look forward to somebody from the president's office of giving me a phone call