Wyndham Hotels Complaints Continued... (Page 3)935+ reviews added so far. Upset? Call Wyndham Hotels corporate: 1-800-466-1589
I made a on line reservation to Travel lodge by Wyndham on July 17th 2019 in fife/Tacoma wash. For the date of Aug. 3rd. That’s because my friend and I had tickets to Nitty Gritty Dirt Band at the EQC. Aug 3rd. Something happened by someone because you made my reservation for the same day I reserved it July17-18. So after driving 21/2 hours all excited we get to get away from home for at least a night. All that came crashing down when today when we find out we have no reservation, no money to get another room, so we had to turn around and drive all the way back home and skip the concert because nether my friend or I can drive at night. You have no idea what we went through to even be able to afford i night out, instead I stood in the lobby frantically looking on my iPad for a confirmation number.. and then crying because we had no money to go anywhere else except back home. It was my friends Birthday gift. Happy Birthday.
Hotel, Hawthorn Suites by Wyndham Sacramento, at 321 Bercut Drive, Sacramento, CA, United States. I arrived at the location and their internet was down and waited 1 hour to be checked into my room. This is really exhausting after working all day. I couldn't believe it took this long! After I made it into the room I noticed the toilet wouldn't flush anything. I called the front desk and asked them to send maintenance. Instead of sending maintenance they sent a cleaning person that knocked on our door. Once she answered she gave the plunger and ran away. We called behind her asking her to wait and that we didn't need a plunger we actually just needed a maintenance man who had a snake to fix the toilet. I called the front desk several times asking for help, but they were busy and couldn't answer my phone call. Four hours later I was finally able to get in contact with them and they sent a maintenance man. He fixed the problem with a snake and left. He left a mess of toilet water all over the bathroom. I called and asked them to clean it up, but they never came. One day later I woke up to the sink overflowing on to the carpet at 5 am with the sewage water. I called the front desk and they said they don't have a maintenance person available and that there is nothing they will be able to do. Several hours later there was still not a maintenance man and we checked out of the hotel and did not book again because the room smelled terrible after the sewage ran over the carpet for hours.
I made our reservation 4 months early. On the night we were to arrive, when we were 30 miles out of Sidney, MT at 10:05 pm Brad the General Manager called us to tell us they did not have a room for us because they overbooked the reservations. Long story short I asked why we were not called sooner and he basically said this was common practice and that Sidney was a growing town since the oil boom and he wanted us to just understand that this happened all the time. Now my husband was born and raised in Sidney, MT and we know this is not common practice and does not happen all the time! I am also disabled with a brain injury and Brad just talked in circles to me justifying why our room that we reserved 4 months earlier was given to someone else and just expected me to understand! This was garbage explanation!! He called us back 3 times and finally he called back and said we would get our original reservation of a king size room and he did give us 1 free night but that does not excuse how we and others at the hotel were treated. Once we got to the hotel. Our bathtub drain was plugged, we had only 1 bath towel and despite asking several times could not get another one. Our room was never serviced and we stayed 2 nights. We learned a swim team whose school reserved rooms for the team a year ago also had their rooms given away and told the same things as us. Another lady my husband spoke to went to her room only to find other people’s belongings in her family’s room. When we finally did get to check into our room, the poor girl at the front desk said the computer showed our room at 11:00 pm had not been cleaned yet. I suggested she check it before we went up and it was clean (tub was plugged though and hair on the floor)! It also came to our attention simply because my husband is from Sidney and we have family here, that Brad the General Manager has a reputation of treating employees poorly and doesn’t like if they have 2 jobs even if it doesn’t interfere with their job here. Apparently he ran a very good employee off. We have been down to the front desk and nobody there to service people. If you would like to speak with us we can be reached at
406-425-8119 I would Love for someone to call. Hotel wise this was very poor despite getting one free night for the reservation hassle! Our tub is still dirty from being plugged 7 hours later and we still only have 1 bath towel!. We will NEVER stay here again until management changes!!!
After my first night of a 3 night stay they arrived at 9am to do the housekeeping (I have a dog with me so they have to come everyday by their rules and my dog cannot be in the room), I was still asleep. I later spoke to the front desk to try to arrange a time frame in which they could come that would be convenient for both of us and they would not work with me AT ALL. Check out isn't untill 1100 and I'm staying 3 nights, so why am I being disturbed at 9am?
We are on a family vacation and booked 5 rooms at your Super 8 in Hays Kansas. We were late getting in after a long drive, front desk staff was very cranky. After checking in and getting to our room at around 11 PM, the guests in the room above us arrived and proceeded to party all night. After several calls to the front desk they were finally removed at 4 am. Needless to say we got no sleep. We fully expect our mo ry to be refunded for the lack of customer service and no sleep at your hotel.
I reserved a room from August 2-5 2019 at Hawthorne Suites in Wichita on 411 South Webb Rd. from booking.com. I checked in around 4:30pm on Aug 2. I smelled funny smell but left to run about the city. I returned and got settled to lay down around 9:30. I pulled sheets back and smelled a horrible urine smell. It was all over mattress and box spring like someone stood next to bed and urinated on it. The bed and box spring were dry so maintenance just put fresh sheets over the urine. I called front desk and they changed out mattress and box spring. I feel that I deserve a compensation as I drove 13hrs from Louisiana to visit here and made these reservations almost 2 months in advance. It is now 10:45pm on my first night. Front desk worker Hassan said Erika Villagomez is the manager who did not show up or talk to me about the issue.
We rented a Dbl queen bed room at Americinn West in Appleton, WI on July 25 & 26 departing 7/27/19. We were assigned Rm # 300.
The room had been renovated w new carpet, paint, beds etc. However neither bed had a nightstand or a light to allow us to read.
The bathroom had a hook attachment on the door without a hook. The entry door had a broken security latch. The light blocking
opaque shade was out of its track and jammed at a cocked angle. There was no TV guide or local information guide. These deficiencies
might have been understandable if we paid for a low price hotel room. The reality was that we paid the room charge of
$488.98 + tax for a room that was sub-standard. The final discouragement was when we returned to our room after a long day
we found that our beds were not made. Even Motel 6 makes your bed. I informed the night manager of the room short-comings and she acted surprised but seemed unaware that this was not customer friendly and seemed unconcerned until I told her that she should write these things down for corrective action by maintenance. I grew up in the hospitality business and frankly expected a better experience by a Wyndham affiliate hotel. I did not write a negative online review but am requesting a credit for future use at one of your affiliated hotels. Thank you for your response
to this concern. The hotel I.D. is 53615.
James N. Larsen
P.O. Box 1500
Grand Marais, MN 55604
On June 26, 2019, I had a reservation for your Baymont Inn and Suites in Yreka, Ca. I arrived into town at 2:50 pm and went to the hotel. I walked in and was not even greeted by the 2 women working the counter. No one else was at the counter. They finally looked up, no smile, and I told them I had a reservation for that night. They told me I woIuld need to COME BACK at 3 pm....in 10 minutes. Thats what I said, ...".in 10 minutes?" they said yes, there were no rooms ready.
Now, I know check in time was 3 pm and that is your policy. I can appreciate and understand that.However, I was astounded that they had not prepared for my arrival, I had a reservation. And in 10 minutes? Really? I was on a 14 day road trip, staying at 7 hotels, made reservations along the way, I NEVER once was even told to wait when I arrived early. Every single hotel accommodated me, hours earlier than the check in time.
I was expecting much better service from a Wyndham hotel .
I find it absolutely ridiculous they told me to come back in 10 minutes and that no room was ready. I am a disable person, I was tired and sore from 6 hours of driving. At that point , needed to lay down. I didn't even want to stay there from the sheer rudeness of the women , who made NO effort to be courteous or accommodating. Even if they had offered me coffee, sit down and relax while they got a room ready would have been nice.
I went across the street and stayed at another hotel who got me in right away and were VERY pleasant. I, unfortunately, was still charged the room at your hotel. I just thought I would let you know that the service there was unlike I have ever experienced at any hotel.
Sincerely, Rebecca Thorn (253) 820-3716 ( i am pasting a copy of my bank charge as I am having trouble attaching )
Baymont Inn And Suites Yreka Ca
FOR 01 NIGHTS
Very rude customer service when I called the customer service center with a young lady names Jenna. Also when I checked in the first night I was taking my toddler son a shower and the tub was clogged , not only was this disgusting the back up water had a huge hair ball floating, I had to take my son out with a bath towel and wait for my husband to fix the problem , the tub was clogged with a bunch of hairs that clogged the water from going down the drain. I Called the front desk to be told that they would let house keeping know and said that they were new to the team, unacceptable... Didnt bother to accommodate with a different room or send someone to come fix the problem my husband had to fix the issue with a pen and fish it out with toilet paper. I have attached pictures and would like to receive a call back asap. The restroom also had black mold around the tub like it wasn't being cleaned , u can see in the pictures also.
We checked in to the Wyndham Ramada in Cedar city Utah the evening of July 2. Attended a play and returned. Turn the bed down and it was horrible: black hair, something red on the sheet, black stir stick, another piece of black plastic. Someone intentionally covered this up. The room stunk because it had leftover food in the refrigerator. The door to the bathroom had a crude cut out so it could pass the toilet to open. The only towels were two bath towels, but no hand towels or washcloths. I’ve traveled for 35 years and this is by far the most disgusting I’ve seen. I left my phone number for the manager to call, but a week later he still has not called and I’ve heard nothing from them. It was very difficult to find another hotel room that late that night.
in MARCH 2019 I MADE ARRANGEMENT WTH DAYS INN PONDERAY IDAHO, MANAGER SONIA, FOR A SPECIAL RATE FOR 20 ROOMS FOR A SANDPOINT BRIDGE SECTIONAL POSSIBLE 200 T0 300 HUNDRED PARTICIPANTS, SHE QUOTED ME $55.00 PER NIGHT PLUS TAX WITH BREAKFAST,NO DEADLINE WAS MENTIONED. NOW SHE WILL NOT HONOR HER COMMITMENT SAYING HER DEADLINE PAST. THE EVENT IS SEPT 12 THRU 15 2019 PEOPLE COME FROM CANADA, OREGON WASHINGTON MONTANA AND THE STATE OF IDAHO THE FLYER HAS BEEN SENT TO OVER 40 CLUBS WITH THE QUOTED PRICE OF $55. WITCH SHE REFUSES TO HONOR. THIS IS VERY POOR BUSINESS ON HER PART. THIS WILL NE A YEARLY EVENT AND DAYS INN WILL NOT BE RECOMMEND AGAIN, CARO THOMAS HOSPITALITY CHAIR FOR SANDPOINT BRIDGE SECTIONAL
Poor customers service and unnecessary room cancellation. Official Letter of Complaint sent to FDM S. Deen and Manager J. Macedo of the Newark, NJ TRYP. Because my letter has NOT been responded to nor can be up-loaded for your review and action, I have no alternative other than to send it to your Corporate Office CEO, Stephen P. Holmes at Wyndham Worldwide.
I stayed @ Days Inn in Ashland Ky on Sunday 6/28/19. I now have BED BUG BITES! I AM FURIOUS!! I have never had bed bug bites before and never want it again!! It looks horrible and I am up all night itching! I am calling the Board of Health also!!
MARCH 2019 MADE ARRANGEMENT WITH DAYS INN, PONDERAY, IDAHO FOR 20 ROOMS AT A REDUCED RATE OF $55 + TAX FOR AN EVENT IN SEPT, 12, THRU 15, 2019 FOR A BRIDGE SECTIONAL AT THE EVENT CENTER. SON THE MANAGER WILL NOT HONOR HER COMMITMENT. THERE WAS NO DEADLINE MADE BECAUSE THE PLAYERS WERE TO MAKE THEIR OWN RESERVATIONS , SHE ALSO DENIED A RESERVATION I MADE FOR THE DIRECTOR OF THE EVENT THIS EVENT BRINGS PLAYERS FOR OREGON, WA, MONTANA , CANADA AND ALL OF IDAHO, NOW WE HAVE TO AMEND THE FLYERS TO SAY DAYS INN WILL NOT HONOR THEIR PUBLISHED PRICE WHICH WAS SENT TO ABOUT 40 BRIDGE CLUBS. THIS IS NOT GOOD BUSINESS FOR YOUR HOTEL CHAIN CAROL THOMAS, CHAIRMAN HOSPITALITY, FOR THE SANDPOINT BRIDGE SECTIONAL
Booked 2room for 2 nights 1 year in advance for a family trip to the air show. On the night we showed up, they had given our room away to someone else EVEN THOUGH WE HAD A CONFIRMATION NUMBER! Booking agent called but they still wouldn’t give us the confirmed rooms. Since we were stranded, and our vacation ruined, we drove back to Chicago in the middle of the night. Wyndham did nothing. They think returning my money was good enough. Stay at the Marriott or Hilton. Better customer service
I would like to report an employee at the Wyndham Resorts at the National Harbour in Oxon Hill Maryland. On Monday, July 29, 2019. I did a tour with this property, my sales person name was Justin (didn't get his last name). While going through all of the paperwork which took about 31/2 hours, partly because I was very undecided. After several hours I decided to purchase, but letting Justin know that I had an appointment at 4:30 that I could not miss, it was now around 3:45pm. Around 4:00pm I ask the lady at the front desk to get Justin for me because I needed to leave. At this time Justin was in the "main office" speaking with the Vice President (that's how he was introduced to me) and he had my personal credit card in his possession. Several times I asked Justin to please bring me my credit card, I needed to leave and would have to pick this up at a later time. Five minutes went by and Justin came out, still without my credit card, asking me if I could give him just 5 more minutes which I indicated I just did not have I needed to get the this appointment. He went back to the "main office" and came back with the Vice President, still without my credit card at which time the vice president began to ask me to give them a few more minutes which I again, stated I just didn't have, and I asked the VP also to please retrieve my credit card so I could leave to make my appointment at which time, he continued to ask me to give them just a few more minutes.
I became very angry, my voice got loud and I began to scream at the both of them still requesting my credit card, now its 4:15pm and I still do not have my card. I told the VP if he gave me my card I would be back the next day,he then asked Justin to go get my card and I then left. Which I barely made it to my appointment on time. Justin called me the next day to apologize, when I told him I decided not to continue with the purchase, and explained to him that my experience with the day before was just not professional, he then said to me "I wasted his time and no one dragged me in there to see the tour", I told him I would be contacting corporate "he told me do what have need to do!"
This was a very unprofessional experience and I would not recommend Wyndham at the National Harbour locate to anyone. This is very sad because Wyndham has beautiful resorts and I was recommended by a friend and I told her not to recommend anyone else to that location.
I arrived on the 29th of July, 2019 to your property located in Oklahoma City NW 39th Expressway. We booked into room 532. The curtains was held by a black hair clip. The bathroom was dirty and the tub looked terrible. The bathtub looked like the paint was peeling off and dirty. I requested to be moved to another room. I was told I had to wait until the next day. I was moved to room 438. I have never in my life had to stay in a roach infested place
The room smells like mildew, the carpet is old. The bathroom was even worst. The shower curtain looked as if it has never been changed. No water pressure to flush toilet. The refrigerator was dirty and had roaches inside. There where no working lamps inside the hotel room. I went to the office and made a complaint and nothing was taken care of. I woke up in the middle of the night to find a roach in the bed with me. Roaches crawling on the ceiling, walls and the carpet. I left on the 31st to go take of some errands. I thought when I arrived back that this nasty room that the room would have been at least cleaned. I had no clean sheets or towels. The trash can was still full
I had to go to the office and get towels and trash bags to take care this issue. I have pictures and videos of have disgusting this hotel rooms are. I went and made a complaint about the roach problem and nothing was down. I made a complaint about my room not been cleaned and nothing was done. I am going to take this issue father if nothing else is going to be taken care of. Now I'm sick from staying in your infested hotel. I have many more pics...
My cousin and his bride to be have worked with the staff at the wyndham new oreleans French quarter the weekend of April 16-20. They were promised blocks of rooms for their guests and I cannot stress how ridiculous the process of booking rooms has been. The entire staff that answers the phone and handles bookings are an absolute embarrassment to your company. There is no coordination, zero confirmations being sent, and complete miss management of the bookings. You should seriously consider reviewing the staff you have on hand at this hotel. I could have 7-10 individuals respond to the same issues we are all facing. If u care you will look into this.
To CEO / Head Management / and others
I can't believe how I have been treated by your company. I made a reservation on YOUR website for a hotel room with 2 queen size beds, for Aug 1 -3 , at $404.78
I never received an email/confirmation so I called around 10 am on 7/30 to find out what the confirmation # was. I was told I did not have a reservation. I wasn't at home at the time, so when I got home I checked my credit card statement and it showed I was charged for the room. I called the front desk of the hotel and spoke with a lady named Ruby. She also told me I didn't have a reservation and couldn't find me anywhere in the system. Then she called me back and said she had found me and she had a reservation. Then she told me it was a king size bed in a suite. I reserved a regular room with 2 queen beds and do not want a king size bed in a suite. Then she told me I wasn't charged correctly. There was nothing she could do but Mike the manager would cancel my reservation.
Since I needed a room by 8/1 and today is already 7/30 the prices are now higher.
I made a new reservation at a different hotel and now have to pay $519.18 (which is $114.40 more). I called back to talk with Ruby and make sure my reservation was cancelled. I was told Ruby was gone for the day and the person who answered the phone was not able to help me. She transferred me to someone else. That person (who was in Indiana) told me she would sent my request for cancellation and reimbursement to the General Manager, Mike, at the San Mateo hotel. She couldn't help me with that either. I can not believe what horrible customer service your hotel has and how no one can help me. I will never stay at any of your hotels. I expect my hotel room to be cancelled,(since you couldn't find it in the beginning)and I expect my charges to be reversed. I also think that because of the incompetence of your website/employees/ etc you should reimburse me the difference I had to pay for all your errors. ($114.40) This has been the most ridiculous screw up ever. Note that I got an email today reminding me of my reservation, which was suppose to be cancelled. I called the front desk and talked with Julie and she put me on hold for over 6 mins. Then she was having problems finding me in the system, and said she had to put me hold to help two people who just walked in. Well since I called before them, she should finish helping me and then help them. Not put me on hold for another 10 mins while she helps them.
What a mess. Worse experience ever.
7932 Carmencita Ave
Sacramento, Ca 95829
The following statement should be able to explain my concern as a new owner.
Purchase date: June 14 2019 location: Grand desert Las Vegas
The reason for purchase:
As business owners, we travel frequently but not necessary at the locations of Wydham owned hotels or resorts. However, we were told by agents including manager on the site after they checking those info for us that we can book hotels which are available in hotels.com ( I’m gold member ) by using our points as well as airline or cruises even though it might not be the best usage of our points. We specific told agents that the only reason will stop me to become an owner is the locations of resorts or owned hotels are not the locations I need for my travels. We were told that was not as issues because Wyndham can help us to book hotels which are available in hotels.com by using my points but we might have to call agent to do so instead of booking online. Today was the first time I try to use the service by calling the travel team for my coming business trip and I was told I can’t use my points due to the hotel is not Wyndham owned. I spoke to few people on the phone and felt super disappointed the discripency between what we were told and what can we benefited from it. Also I found it very disturbed that I have to deal with this because I become an new owner. Please help me to clear with my rights as an new owner and if its not I was told when I purchased the time share I would like to rescind the contract. Be honest, I already told some of my friends about Wyndham and I’m regret I did that especially We made it very clear what we are looking for before we purchased it. As we all know who will have the time to look through all doc of the contract on the site and we trusted your agents by addressed our needs. I will still recommend my friends of your company because of other reasons but now when I felt we were cheated. Hopefully this statement will make you understand my frustration. After more than 2 weeks in dealing owner's care specialists, the most answer we got is " there is nothing I can do for you." if I was lucky enough to find someone to talk to.
I also provided the names of agent and the managers who sold the package to us to the owner's care service. but the people that we talked to 1 and half months ago seems to disappear from the surface of the earth. No one from sales department of Wyndham Grand Desert seems to exist to help me out.
I gave one star, only because there is no option for Zero star.
Arrive to hotel on 7/26/19 The was not ready had to wait a half hour to go in to room from a long 13 hour drive. When I into the room it a bad smell. The blankets was dirty stains the bathroom had cracks in the shower walls and the tub have a big rust stain. The pool had rust covers at the bottom of the pool. The are supposed to be white not brown had no chlorine in the pool. The smell of marijuana every outside the hotel. I left the hotel because of the SMELLY room and halfway. This hotel was the worst I ever been in. Your hotel need a huge up grade ghetto and run down. Awful Awful Awful. Worse hotel ever can not be rated to Awful. And couldn't stay left the same day. Because I was amazed how much this hotel was run down.
Stayed in Niagara Falls 7/24/19-7/7/27/19. Towel rack was digisting. I had to hang my washcloth on a hanger. Joshua, the front desk supervisor states he couldn't take anything off my stay because I paid
In full online. The look on his face was a look of disbelief and that he would have maintenance take care of it right away. I wasn't going to say anything about it, but after paying $547.19 for 3 nights, I thought something should have been taken off for the inconvenience. Please call me at 203-525-8917 and I will explain further. Confirmation number was 8110753100926.I would appreciate s response to my complaint.This is my third year staying at this hotel, and I never experienced anything like that. The address was 333 Rainbow Blvd, Niagara Falls, NY
LaQuinta in Reno Nevada is a CESSPOOL OF FILTH AND EXCREMENT AND THE CITY KNOWS AND DOES NOT CARE. LaQuinta KNOW''S AND DOES NOT CARE. OUR DOG WAS POISONED DURING OUR STAY ON JULY 12, 2019. WE LEFT THE FOLLOWING MORNING WITH A DOG COVERED IN BLISTERS, RED RASHING AND BOILD FROM HEAD TO TWO, VOMITING ALL NIGHT AND ALL THE WAY HOME UNTIL WE GOT HER TO EMERGENCY WHERE THE VET TOLD US THAT SHE HAD BEEN EXPOSED TO TOXIC CHEMICALS. OUR VACATION WAS RUINED AND WE THOUGHT OUR DOG WAS GOING TO DIE. I CALLED LA QUINTA, I CALLED WYNDHAM CUSTOMER SERVICE AND NOBODY WILL DO ANYTHING ABOUT IT. I WROTE AND CALLED THE HEALTH DEPARTMENT IN RENO NV AND NOW I'M CONTACTING A LAWYER AND THE MEDIA BECAUSE YOU PEOPLE DON'T GIVE A CRAP. I TOOK PICTURES AND VIDEO'S OF THE FILTHY, FILTHY CONDITIONS, STAINED CARPET, STAINED CHAIRS, URINE ON THE FLOOR, DIRTY CLOTHES IN THE CLOSET, MOLD IN THE TILES, RIPPED & STAINED CURTAINS, DRIP STAINS ON THE TELEPHONE AND CRADLE, FILTHY DIRTY AIR CONDITIONING VENT, LAYERS UPON LAYERS OF DUST ON THE HEADBOARD OF BOTH BEDS, ABSOLUTELY DEPLORABLE CONDITIONS, DANGEROUS TO HUMANS AND PETS, CARPETS THAT HAVE NEVER BEEN STEAM CLEANED AND PARVO LIVES IN CARPETS FOR NONE MONTHS AND IS DEADLY TO DOGS AND WE THOUGHT OUR DOG WAS DYING. I AM SO ANGRY AT THE STATE OF NEVADA FOR NOT DOING THEIR JOB AND I AM ANGRY THAT THE OWNER OF THIS LA QUINTA FOR ALLOWING THE PUBLIC HEALTH TO BE PUT AT RISK. THIS HAS BEEN GOING ON FOR YEARS AND NOBODY IS DOING ANYTHING ABOUT IT. I AM CONTACTING THE MEDIA AND A LAWYER.
I was overcharged for my stay at the La Quinta at North Myrtle Beach. My refunded still has not been refunded on my card and because of this I was charged overdraft fees from my bank. Sean Douglas the general manager is not calling me back nor giving me updates on anything. Very poor customer service. I’m contacting corporate now.
I stayed at the Wyndham Garden Hotel in San Diego near Sea World. I paid $274 for the Saturday night stay on July 27, 2019. When I initially pulled into the property I felt like I was at a low income project. The pool was very small and full of people. It looked 1/3 the size of the pool that was shown on the website. Outside the hotel rooms were people I was not interested in staying among. They were very low class. It looked as if a number of them were drug addicts. I went to the front desk and complained. I initially canceled the room, but decided to keep the room so I would not have to look for another. I have stayed at a Wyndham before in Orange County, CA and was very impressed. The rooms were very old and smelled bad. This was worse than a Motel 6. The company should be ashamed that they would continue to rent rooms at this property. I went for breakfast the next morning and they ran out of the majority of the items. I was told by the server they ran out. Very disappointed.
Got double queen room booked online for July 19 20 and 21. Called back talked to Forrest and got second room with 1 queen then was charged twice, the second time more even though I was told I would get a discount for both. Then was charged 100 on the 23rd. Seriously!!! 3 separate charges totalling almost 500.
Someone needs to fix this, there os no reason for me to pay this much because my credit card was on file!!!
checked into a Super 8 Wyndam called Super 8 Beaux Bridge, 2008 Rees St, Beaux Bridge, LA 70517, tel 337-332-1114 on 6-29-19. we looked at the room and it was disgusting, dirty bathroom, stains on bedding, very old and damaged interior. we immediately went back to the registration desk to request a refund. on the way to get our refund, we talked to another guest in the parking lot who had found a hypodermic needle in his room bathroom and had gotten a refund and was leaving as well.
the place is a health hazard.
Room had mold up the wall on the side of the bed .
My self and 3 children walked into the room and had a hard time breathing because of the mold.
we left the hotel to find some where else to stay. My chest was hurting for two days after I left this room.
My children had watery eyes for about two days after plus had a hard time breathing even with the inhalers they are taking on a daily bases
. I do have pictures of this room as of now I can't send them to this computer I can when I get to my home. this hotel is in Knoxville I-75,Knoxville Tn,
Consult# 4275525 I was told someone would call me on this as of today 07/30/19 i have not recived a call.
317-607-2785 my husbands cell Patrick Huff,
I look forward to talking to you to figure out how to get this resolved.
I’m staying at the Days inn in Lubbock Texas 6025 Avenue A
The date is July 30, 2019 time is 1:16pm.
This is completely ridiculous and outrageous here! It’s already 1:16 and still no customer service for my room! On top of that the room has terrible water pressure and toilet hardly flushes. I don’t even have a working telephone here. I have to go to front which I have twice now on status of getting room service. The service here is terrible and I truly hope I don’t ever have to stay here again. As a guest I should not have to wait this long for some god damn room service!
We are at a Wyndham Travelodge in Strasburg, Virginia. "Breakfast " is included. Breakfast supplied is 3 sorts of sweet pastries and a couple of packets of oatmeal with tea and coffee. Nowhere dues this constitute a continental breakfast. No cereal, no toast, no waffles, no yoghurt. Pathetic. Also no way to make any high drinks in the room. ..no hot drink cups or tea/coffee. Not impressed
We stayed at the Wyndham travelodge in Ontario Ca or attemted to on 7/29/19. After the cable went out and the power 20 minutes later we went down stairs to ask the manager how to obtain a refund as it was hot, dark and a upstairs unit. Without the ac it was very hot. I was told no refund and told to stay in my room until its back on. we told the manager look we know its not your fault but we cant stay here and proceeded to drive another two hours to home after driving up from San Diego that night, I asked for the 800 number to wyndham or travelodge to call someone and the manager said there isnt one and we would have to wait for them to call us.At that point I said you dont have a number youre a corporate company. His son was very rude and told us flat out to GET OUT.We left and called the next day to hotels.com and there getting me a refund, but this guy and especially his son were ridiclousy rude. I have stayed at Wyndhams and never had a problem as we travela lot for baseball, but after this experience I will not.Just thought you needed to know about this establishment.If I could have given it no stars on this I would not have even given it a one. The bathroom shower valve was also backwards and when I turned it to the right on cold, it was hot I got out just in time beore I scolded myself.
James C. Ballard
My brothers and I booked 3 separate rooms at your Reno La Quinta hotel this past week-end. It was rated 3 stars and the pictures on the website indicated that the rooms were in good condition. However, the facility was no where near even 2 stars! The outside physical plant was poorly maintained. The grounds were dirty, with trash littering the outdoor hallways. The pool was not in working order and looked dirty (not something you would expect in the summer heat of Reno.) The outside doors of most rooms were dented and the paint was cracked and chipping off in many places. The hotel office was ok but the countertops were marred and looked dirty. The staff was, for the most part friendly, however, we were told that the HVAC units in each room were being rehabbed. They told us that someone might be entering our rooms to work on the units, possibly while we were not there and that they did not have to inform us of this fact, should it occur. We informed the staff that under no circumstance was anyone to enter our rooms while we were checked in. Inside, the furniture was o.k. And the beds were clean and quite comfortable, but the bathrooms were old, rundown, and full of mildew and mold, especially in the tub. Th price of the hotel with taxes was a little over $100.00 and certainly the condition of this hotel did not warrant this price or the 3 star rating. Had I known I could have attached pictures to this complaint, I would have taken some. We hope you are able to inspect this property and remedy these issues before someone else is fooled by the rating and internet pictures.
I booked 2 nights july 2nd and july 3rd a friend of mine was rushed to hospital I checked in on the 2nd upon check in I told manager the shower was not working he assured me it would be fixed when I returned, I returned late after leaving the hospital just wanted hot shower and sleep the shower was NOT FIXED, he said he would infact comp the room for that night and moved me to another room! He did not comp the room and when I asked why he said oh well I can not do that, this is unacceptable for your corporate name I will if I do not receive a credit or free night blast this all over social media no threat promise also he would not put my membership points on my 2 nights he should be fired! Ms. Wagner 732-691-5335
Staff was great, proficient, professional and friendly, no complaints there. Check in was quick and easy.
And there it ends. I travel a lot for both work and pleasure. I often opt for Wyndham and or Days Inn knowing my there will be a level of cleanliness, attention to detail in maintenance of the properties etc. Never again.
If there had been ANY availability anywhere else we would have checked out as quickly as we walked into this facility. It appears that maintenance of rooms, grounds, landscaping and parking lot has been deferred for the past several decades. Beyond ancient decor there was paint in and on our toilet, floors, countertops, etc. Both elevators are health hazards. It appears that there was water damage, NONE of the buttons are readable. The safety closer on neither worked, except putting the (grossly filthy) luggage cart in front of would stop the doors closing for entry or egress.
The pool was surprisingly clean and although there was beautiful landscaping there was trash and weeds peppered through out.
The location was fabulous, although I am from San Diego I’d not known this hotel was even there and it was (I thought) a great find as we are often in the area to visit friends and family☹️
On top of everything else we paid rates equal to a higher end hotel. At nearly $180 per night the expectation for a simple clean maintained room to sleep for the night should not be too much to ask for.
I have put in a call to Mike, who I understand is the manager of this facility. I expect some kind of refund.
This place was so bad we felt ITV necessary to let a group of Norwegian women staying there as well, that this place was NOT a fair representation of what to expect in the US or San Diego!
Tried concealing a resv. ( 62 hrs before ) with Your Travel Lodge in Angels Camp, Ca.; they said I must go through Bookings.com because I received a lower rate! Yes! I did call TL first but was told they were full on July 27 2019 Sat.!!!
Called Bboking.com (1st time) instead of Expedia.com ( A BIG MISTAKE)!!!
In order for them to concel my resv. I would have to go to a WalMart (right then) get a Booking’s gift card and walk out of store and call him (David) back. After I read security code numbers to him, he would charge me two payments each $168. In two mins he would reverse charges to my account!!! I was shocked and hung up! He kept calling back using different phone numbers!! Right after his call to me, Travel Lodge charged my Visa card the $168.!!!! This is very fraudulent and is being reported!
Mold in shower and ceiling, mouse droppings in bathroom. I woke up with a sore throat, congestion, itchy eyes and couphing. I drive for Swift transportation, room was paid for by James Jefferson, my trainer/mentor for swift while on a 35 hr reset. 2 nights, Saturday and Sunday 7/27/2019 and 7/28/2019 room 142. McComb Mississippi. I have several photos.
My complaint is there was hair in the bed. I pulled the covers back and there was multiple strains of hair in the bed. I went down to the desk to ask for another room. The front desk clerk acting as if it was my fault that the hair was in the bed, she never apologize. She just gave me another room without saying anything, just starring at me. She could have apologize. Everything else was awesome.
I am currently at the microtel in Chattanooga TN
In Mccutheon road .
Room 151. I paid for 4 nights and I still do not receive room service. I had to adk the front desk for toilet paper, towels, soap, my trash was in bath and room and I had to leave towels in hallway and trash also..I made my own beds.
I want a refund of my nights .
The managers name is Jennifer Weber.
I am a Whynham gold member.
The room has a work desk and an office chair for working at the desk.
The chair has a lever that is supposed to raise and lower it for comfort while working at the desk.
The chair's height cannot be adjusted and it remains at the lowest level.
That makes it very uncomfortable trying to work at the furnished desk.
When I called the front desk and asked for a replacement chair that would adjust in height, I was told that all of the chairs in all of the rooms were permanently adjusted to the lowest level and that if I wanted to work I should go down and use the working office.
I am not going to discuss any issues we h asve encountered during our recent 3 night stay at the Days Inn. After we communicate further with the appropriate people, I will then determine the necessary steps. I am a fair, kind, understanding woman, who is seeking what is deserved and ethically right to our family. Honestly, I am hoping to strengthen skills along with knowledge for all direct and indirect parties involved in the future. Customers are the future, now let's start treating them with respect and dignity! Thank you H.K. 802
IF PEOPLE READ REVIEWS BEFORE STAYING HERE. THIS PLACE WOULD NO EXSIT. CHECKED IN ARRIVED BACK AT THIS PLACE AT 2:10 VEHICLE WAS TOWED WITH STICKER IN CAR. FULL OF BELONGINGS AT 2:50AM. COSTING 245:00. STAYED HERE A WEEK AGO AND WAS NEVER GIVEN A PASS AT ALL. THE MGT IS UNPROFESSIONAL AND FRINT DESK IS RUDE. I WILL HAVE AN ATTORNEY INVOLVED. NOW I HAVE MO MONEY AND NO WHERE TO GO. I WILL BE STANDIND ST YOUR INTERENCR LETTING POTENTIAL CUSTOMERS ABOUT THIS TREATMENT WITH THIS SIGN.
On 7/26/2019 and 7/27/2019 I rented a room at Travlelodge in Yuba City, CA. The staff were all very nice and I was pleased at the cleanliness of the room. I was in room 246 the last room on the 2nd floor near the pool. The first night between 1am and about 4:30 am I was woken up with doors opening and closing and people walking up and down the hall. There was no talking or yelling so I didnt feel like I could really complain. Today was really hot and I was looking forward to enjoying the pool but it was quite crowded so I thought I would wait until it was a bit less busy. Unfortunately the pool closed at 10pm and as I was outside I observed the same people that had been in the pool all day get into at least 3 cars and leave saying goodby to various people. One person who had a puppy, not on a leash, let that puppy jump on my 9 month old daughter on thier way out of the pool area. My baby was not hurt thank God just very scared. I do not believe the staff here is aware of this problem and I have no complaints with them at all. Somebody needs to know just the same.
We stayed at Wyndham Garden Grand Rapids. Outside was completely overgrown and not well maintained. Inside was very dirty... carpet stains all over. Wall paper falling off wall in our room. No towels at pool. Broken vending machine. Hallways smelled musty. Filthy front desk area. Loud motorcycle group outside of our window that we called front desk about and nothing was done to stop them. Poor selection of snacks and drinks that took forever for front desk to ring up. Extremely disappointed . Total rip off ! Way too expensive for the condition of hotel .
Got a room at the Baymont at 7330 Plantation Rd, Pensacola, Florida. Upon checking in I unloaded and then left immediately returning to the room at approximately 10pm. Upon entering the room you could smell moldy smell. Upon taking a shower, I noticed several areas of mold. As soon as I laid down in the bed I felt as if something was crawling on me and making me itch severely to the point that I left the room and slept in my car in the parking lot until I got my stuff and checked out at 6am. I always thought highly of Baymont but upon renting this room my thought has drastically changed. Needless to say I should have saved my $160 and just slept in my car cause this room wasn't worth $5.
I recently stayed at the Wyndham New Yorker Hotel with my family, on a special holiday to mark my wife and I’s 25th Wedding Anniversary. We booked a stay from Sunday 14th to Sunday 21st July.
Having received a notification from the hotel, I confirmed our arrival at 6pm following our inward flight to Newark, and subsequent transfer. Wanting to immediately relax and access our room, I’m sure you’ll appreciate my frustration to find that, due to “computer issues”, which I understand started the previous day, the hotel was unable to book anybody into rooms, and chaotic scenes ensued in your lobby. We eventually managed to check in at 9.30pm, some 3 1/2 later.
Working in an IT based industry I fully understand that computer problems can cause major issues. However, what I was most disappointed about, and the reason for complaining, which I have never done previously, was the poor service given by the hotel whilst we waited over 3 hours in your lobby to check in.
At no point were customers informed what was happening and how long we could expect to wait.
Most annoyingly, no Manager was willing, or able to make an appearance to reassure customers. Indeed the few visible staff were proactively suggesting we return at a later date to complain to a Manager about the situation.
No refreshments were offered for the waiting guests crowding the lobby.
Taking the above into account, I trust you will review and offer an appropriate refund. The hotel took my card details and security. Therefore, a refund to my credit card would be most acceptable.
Name: Simon Lilley
Stay : Wyndham New Yorker 14-21July.
Thank you for considering my request.
Days Inn at Redondo Beach in Torrance, CA, must have been a great hotel back in the day. The place is filthy now! I slept in my clothes because of how dirty the room was. Black dust bloomers hanging from the bathroom exhaust fan, mold, lights out, foul odor, rust. The place needs to be overhauled! Feel free to call me for more details 262-989-7858. You are better than the hotel represented!
Super 8 Grangeville, ID. My stay was July 17 and 18 , 2019. I made my reservation weeks a head of time and requested a quiet room on the top floor, even tho I checked in very early in the day the clerk told me they had no room available on the top floor and they would give me a quiet room on the second floor. If I remember it was 217 right above the check in desk. The first night I had to call the front desk and ask the young lady who was working the front desk that evening if she could turn down the music she was playing because I could hear it in my room while I was trying to go to sleep. She did turn it down. The second night again she was playing the music so loud in the lobby I could hear it in my room. I went to the front desk and asked if she could turn it down because again I could hear it in my room. Instead of saying I'm sorry sir I will turn it down she sort of gave me a hard time about it and gave me a B.S. story that it was the policy of the hotel to play it loud so people checking in could give their credit card numbers and other people would not hear their numbers. First of all you don't say your credit card number out loud, you hand the clerk your card. I have stayed at many hotels, many 5 star better hotels than the Super 8 and none of them have music playing in the lobby. I beleive the young lady working the desk was playing the music loud for own enjoyment, as a guest I should never have had to ask that the music be turned down. Choice Hotels will be my choice from now on.
I did not know that the employee of Wyndham is more important than an owner as per security. If you want more information which there is not enough room to explain it all.
I want my money back. I am now finding out that the Wyndham timeshare is a scam
With the recent merging of LaQuinta, we thrilled to see more option for hotel stays & decided to try out other hotels offered by Wyndham Hotels so we checked in at Days Inn in Boling Green KY during 4th of July holiday weekend (7/5-7/6). We were surprised that to see no one in the front desk and had to go look for him only to find out he was actually the manager (A slender Indian looking gentleman). What we noticed about him was he seemed irritable and seemed annoyed and unhappy we looked for him when he was just chatting w/a construction guy. He later started telling us to keep our dog off the carpet in the front where my mom was sitting w/our dog. So we moved out dog away. The hotel had a foul, musky like smell. The following morning during breakfast I asked the night shift employee who the manager was and that was when she told us the manager was the one who actually checked us in yesterday and that he would be in shortly. We decided not to complain to him about him. We left 7/6, filled out a survey which by all accounts we did not give a not so bad rating, I think we gave a 3 or 4 stars can't remember. But later on 7/25, Mr. Patel sent an email and instead of saying how he will do better next time or apologizing, he told us in that email (see attached copy of email and also a copy posted on bottom of this message) to choose another hotel next time when we come to Bowling Green KY. Wow, I've never seen anything like this, especially with the very high expectation and caliber outlook I have of Wyndham. We've always enjoyed our stay at LaQuinta and it is unfortunate that the now affiliate hotel such as this was very rude and disrespectful. I initially didn't want to bring this up further because I am afraid he has all our info such as where we live, credit card info etc and fear retaliation. I also don't want this type of attitude to happen to another client. For now, I think we will stick to LaQuinta only. I understand that this is an isolated incident and I am still hopeful that someday I would be able to restore my faith in Days Inn. Please feel free to email or call me at 773-701-1600. FYI the reservation was booked under Rhodessa, hence why he addressed the email to Rhodessa. Respectfully yours, Ann.
Begin forwarded message:
From: Dee Patel <email@example.com>
Date: July 25, 2019 at 10:32:00 AM CDT
To: Rhodessa Capulong <firstname.lastname@example.org>
Subject: Your stay at Days Inn by Wyndham Bowling Green
Reply-To: Dee Patel <email@example.com>
Thank you for taking the time to tell us about your experience at Days Inn by Wyndham Bowling Green.
Please choose another hotel next time you come to Bowling Green Ky.
days inn Bowling green , ky 42104
We found your hotel in Lebanon Missouri online after an all day drive from Texas. We were tired and wanted to sleep for a bit. The pictures online were not what our room was. The room was the most disgusting room I’ve ever been in. We walked in to crumbs in the floor, some sort of sticky residue all over the end tables, and the tub was almost over flowing with water and there was hair floating in it. The room reeked of cigarette smoke, even tho it was a non smoking room. After reading reviews online, the hotel has the same complaints regularly, but the hotel staff has an excuse for everything saying that the review wasn’t meant for that establishment because theirs isn’t in that shape. We figured that we wouldn’t get anywhere with the staff so I decided to contact y’all instead, plus we had a fear of being mugged on the way out, or not getting our money back. It also didn’t appear that there would be a room in better conditions at this specific hotel. The only reason we were able to stay the 4 hours we did was because the beds appeared to be brand new. Other than that, it was gross. On top of the conditions of the room, there were drunk people wandering around all over the hotel. Stumbling, talking to themselves and being loud. There was trash all up the stairs to our room, and the grounds weren’t well kept. This hotel is extremely falsely advertised, and as a Wyndham rewards member, it makes me want to no longer stay at any branch with the name attached. This hotel needs a serious overhaul because it’s making y’all look bad. I think everyone, including ourselves, who were duped by the false advertisement, should be reimbursed. Just a horrible experience for me and my family while traveling out of state. I also took pictures of some of what our room looked like when we arrived.
I checked in July 20th 2019 at 10:30 p.m. at 2 a.m. I woke up and my throat was so sore and so swollen that I could not even swallow so I went to Walmart and bought some Lysol spray the room down and at 6 a.m. I told the attendant I was checking out but they offered to put me in another room so I agree today is July 26th and I'm still so sick I can hardly work I called the manager July 25th to speak with him he kept telling the person that I was talking to that he was not there I've never been so mistreated and I've never been to such a nasty motel in my entire life I give this Motel rating of a -2
Nothing but a dump pool was surrounded by tall weeds n grass people swimming in clothes room had 2beds and an old fridge nothing else or anything on walls the smell was disgusting ((Celine fans and bed mattresses lying around by room ((I ask for a cancellation manager said he would still charge me first night so I told him this is not what this hotel was on internet so I told him he could have my money so then he finally waved the fee why would travel lodge even have to here name on a place like this and actually rent this out our first vacation with our grand children we were not expecting this
Stayed at the TRYP Wyndham in Newark, NJ on 7/19 & 7/20 with check out on 7/21. Arriving at the hotel around 4:00pm with the outside temperatures at 100 degrees that day, just wanted to stay inside and watch TV. My room was extremely small, half the size of the room the couple we arrived with (even though we were charged the same amount), with a view of the parking lot, a closet so small it didn’t allow us to hang clothes, a very loud fan in the bathroom that couldn’t be cut off, and the TV didn’t work. Called the front desk and they weren’t able to move us to another room and was told someone would come up to fix the TV. After waiting over an hour, I went to the desk and was told the cable was out and they were trying to fix it. The cable finally came back the next day. Requested to speak to the manager several times but was told he wasn’t there. Because of these inconveniences, I would request that Wyndham issue me some credit for this stay.
I have already filed a complaint, 4271798 and am not satisfied at all how the complaint has been handled. I was mislead by photos on one of your properties and when we arrived after a four hour drive we arrived at a hotel that looked nothing like the picture. I waited over an hour to try to resolve the issue with desk clerk but she said she could not get ahold of a manager. I was willing to transfer my reservations to another hotel but she said nobody was available to do it. Today I received an email saying that out of good faith they were giving me 6000 points for my trouble, I responded with that’s nice but I don’t want the points if I don’t get refunded for my night they charged me. When I called today the lady said since I accepted the points that closed the claim and that was my compensation for my troubles. It did not say anything in the email about accepting the points would close the claim or I would have never done this. Here are images of your hotel. Days in Mackinaw City is the location of the property.
I stayed at Travelodge by Wyndham Salina, 60 N State St. Salina Utah. Barbara Galoob wants me to email you. I tried to call you but you transferred to Spanish language department. Barbara Galoob, Donna and I were very disappointed where we stayed last Monday, July 15th. That room was so gross, bed bugs, pee spot on the sheet and dust on the counter beside the bathroom sink. We showed the manager the room, he said go to another room but he was not very friendly. That's it. I will call the headquarter for dispute the hotel, very poor service. I called one of my close friend who works at Wyndham in Colorado. she recommended me to contact the headquarters/complaint department. Donna already took a few pictures -bedbugs, etc. I have the receipt, confirmation number 3723296933. I don't think the Wyndham should not own that shit hotel. no breakfast including, just apple and banana, coffee. I will ask Donna to send you the pictures, I don't have it with me. Ill hear from you, I will notify Donna.
Windgate said I can't cancel my reservation the place is nasty has bed bugs no air forcing people to stay the place needs remodeling and they don't know how to talk to guest my family has 35 rooms on hold after sending a member there to inspect the property found nasty flooding no air dirty beds bedbugs this is no place I or my family wants to stay
Hotel room was dirty and smelled. Bed sheets had stains. Elevators were not working properly(doors would not open) Unable to walk up 3 flights of stairs to get to room due to bad back. Photo's on-line show a different looking hotel & room than what is actually there. Complained to attendant at front desk and asked for a refund since we would not be staying at the hotel. Attendant was not helpful or friendly.
We have stayed at 2 different Super 8 hotels - one in Casper, WY, and one in Grand Junction, CO. We did so because of the Wyndham name that is attached to this chain. Sadly, Wyndham doesn't impress me anymore, after these stays. The lobbies were dirty and noisy, the carpet in the elevator filthy, and the hallways weren't any better. Carpet throughout the hotel saw it's decline in the 60's, and the dirt that appeared after that was just ground in further!
This hotel is a sad excuse of Wyndham properties. Wyndham Garden Duluth it says no smoking...first room smelled like a smoking convention... Second room door wouldn't open you get stuck...Third room dripping faucet tv wouldn't work you had to insert your key at least 5 times both ways to open the door...no complimentary breakfast...frauduleny CC machine in the laundry room... The machine wouldnt take $2.50 in quarters i tried twice it wanted you to use your card (scam). The attendant Al first told me yo csll yo see if they would come out...(huh)Al told me use my card if something happens they wil reimburse you... I told him to use his card since he lives here he replied Nuh i cant do that.
The run around is too, too much. I have made over 15 phone calls trying to just make a reservation for 2 nights in the same room, but using 30,000 points for our first night at the Boston Beacon Hill Wyndham. I have just received the worst customer service with no care at all. I do not understand how you do not care about any of your customers. This is truly unacceptable!!!!! I have even applied for a credit card to receive 30,000 more points to try and get 2 nights, with the same room, at the Boston Beacon Hill, and I am still getting the run around. I was approved for the credit card, and I am still getting the run around from the customer service in a country that they can not disclose and they will not get you to customer care in the US. The CEO, Michael Brown, should be appauld by how I have been treated. But, as far as I can tell, no one at Wyndham cares if any one is treated with respect. Unbelievable that I can not get just 2 nights in a hotel in the same room using my points. Truly rude and obnoxious way to do business!!!!! I will never stay at a Wyndam again ever!!!!!!! I am a CEO of a business in Colorado, and I would love to hear from the CEO of Wyndham. The way I have been treated is unprofessional and uncalled for, and I truly think the CEO should know how bad the Wyndham rewards in the foreign country treats your customers. My office number is 303-466-6050.
We made reservations at the days inn 900 Churchmans road In Delaware .upon arrival I was behind a woman who complained she was given a room with no hot water and the door didn’t lock.. She was given a hard time. We checked in . This was a non- smoking facility. Our room smelled like a cigarette lounge filled with stale smoke. We called the desk clerk. The desk clerk showed us to another room,this room smelled just as bad. The. Attendant said it smelled like perfume to her not smoke. We were annoyed.We fortunately got our money back. We went to a Hilton. By the way there was another complaint after we were leaving. We travel quite a lot.Holiday inns HyattRegency and Hilton Inn and more. Never again to a Wyndham. The date was July 19th
Would not stay again. The room was very dirty. All the appliances and silverware was dirty. There was a smell permeating from the room. The staff was trapping opossums right under our window. The cleaning staff did not clean, make the bed or give clean towels for the entire stay. We stayed for 8 nights. This is not acceptable. We were told that the first floor rooms were sold out and that we could not move.
I would like to describe to you my recent stay at your Wyndham Garden Pittsburgh Airport.
I reserved two room on July 2, 2019 thru Bookit>com.
We arrived at your facility on July 19, 2019 for a one night stay. We live in Duncansville Pa and were in town to see a Pirates Baseball game. Our normal drive would be about 2 hours. Due to accidents and hot weather we were over 3 hours driving.
When we arrived we discovered your swimming pool was closed, we also discovered your restaurant was closed.We asked about the Lounge and was told it would close at 11:30 pm. We were assigned Rooms 410 and 412.
After going to our rooms we discovered the Cable TV was out. I called the desk to find that they were aware of the problem and it was being fixed. We also discovered the carpet in room 412 was wet between the window and the bed.
We returned from the game at 11:20 PM. I dropped my wife and our two guests at the door to hurry and order us a drink at the bar. The bar was closed, but they did sell us a 6 pack of beer for over $21.00.
We went to our respective rooms to change our clothes , then my wife and I went to room 412 to visit with our guests. The cable TV was still not working.At approx. 12:30 we returned to our room only to find out neither one of our key cards would work in the door. I went to the lobby and the girl there was very nice and made two new cards. I returned to the room, cards worked. All good, TV still not working, we went to sleep.
We awoke the next morning got dressed and headed to breakfast. When we arrived we were informed all that was available were cold items.
NO HOT BREAKFAST.
When I searched for these rooms my criteria included, Pool, Restaurant/Lounge,Breakfast
When we checked out we were not given a written receipt. When we asked why we were told they do not give receipts, we would have to wait for our receipt by Email. As of this writing i have not received said Email.
In closing I would like to say the entire staff was very polite and accommodating. Even to the point of offering to move our room at 1:00 AM because of the TV issue. Apparently not all rooms were effected. I was very disappointed with your facility during my stay.If any of this is corporate decisions. ( Closing Pool,Restaurant,Lounge Cold breakfast) for lack of customers, I think it is a bad choice. If it the local management I do believe their policy's need to be looked at by corporate. My experience is no way to run a facility like this.
We were VERY disappointed with our stay at the RAMADA by Wyndham in downtown Denver from July 4 through the 6th. We were in Room 342. When we checked in and found our room to have NO refrigerator or microwave, we asked to be changed to another room but were told there was no room available. No appliances in room is UNACCEPTABLE! Especially for a Wyndham! Hair dryers and ironing boards do not count. We stay at Wyndhams often and have come to expect a certain standard that makes us feel at home. This stay was definitely not up to par!
The room smelled of cigarette smoke. Maybe change the air conditioner filters? As soon as we stepped off of the elevator, we smelled marijuana. It was awful. The main lobby and floor lobbies had no air conditioning! What is that all about?! The main lobby had a fan running. The window in room opened, but there was no screen in it. I'm sure that is a safety hazard. At no fault of the hotel, sirens went passed our window all night, so it was not a quiet, relaxing stay.
In the middle of the night, we got a phone call from a stranger. We were told by staff that the person called four times, so she put him through. We did not know this person. He said there was a lady downstairs who needed to speak to us. My husband went downstairs to find it was a prank. Not a good move by staff.
There were many other little things that we found to be below standards, but will just leave our review at this.
AFTER our stay, we read reviews on-line that told us how terrible this hotel was. We will do more research next time. We assumed that if it said WYNDHAM we were safe!
Its inconceivable that the Ramada "corporate policy" is to show Fox News as the only news on the TVs in the lobby and common areas. This is in Portland, Maine. Really!!! That's what we were told at the desk. You have your reasons, no doubt. But its our last Ramada that we will ever stay in. We have a large family (3 kids and 6 grandchildren) and we will all go elsewhere. Bad idea, Ramada, especially in New England. What are you guys thinking??
Sunday night, 7/14/19 there was a fire in a apartment which was part of the unit which my room 127 was in. I smelled smoke, left my room, walked around the corner to see several fire units in the front of the unit. I was never notified either through a room fire alarm, a manual pull fire alarm or personal notification to evacuate the premises. Your establishment was neglectful in their failure to put the safety of their guests above anything else. The notification of guests to evacuate the premises, no matter how large or small the fire may have been, should have been on the top of their priority list while at the same time contacting the appropriate emergency agencies to respond to the situation. By not doing this, Days Inn put the lives of everyone in that unit at risk. In addition to smelling smoke throughout the night in the room. I feel considering the negligence on the part of the Wilson Days Inn Motel , those subjected should have been compensated in some way, shape or form, but it was not the case as of yet.
We checked in and 30 minutes later checked out if Days Inn in Port Huron. We were there to watch the sailboat races and unfortunately this hotel was the only one with availability and also allowed pets. (We take our lazy greyhound with us often) the light bulbs were broken, the “non smoking” room smelled awful and the clientele was very sketchy. There was some unacceptable behavior happening around the hotel and the staff was just as rowdy. This is a “live in” type of motel. The room next to us houses to 100lbs plus pit bulls which adorable through the window but as tall as boxers when they came out. The grass was covered in dog feces and the outdoor pool was more than unkept. This is the first review I have ever written and I (my own fault) count on the photos that advertise the place I book. The photos are clearly from when this place was first built. Nothing in comparison at all. We recently stayed in your Bayview hotel in Grand Haven which was nice. The carpets needed to be cleaned but the room was cleaned properly, the staff was very professional, pool towels were always stocked and at quiet time (10pm) the place was calm and quiet. Nice hotel. I would stay there again, just not pet friendly, which was fine. Not all people are pet people.
I booked online and was told I COULD not get a refund. Once I arrived at my room, I knew why. The room was filthy, looked like it was in the middle of a flip and it was infested with insects- that’s right ROACHES. I kept my things in the refrigerator to keep from taking the Bugs with me. I also believe there are long term guests, perhaps homeless voucher recipients?i should’ve just slept in my car! The mattress was stained!!! The smell oh my gosh- it smelled like old cigarettes! I could scarcely breathe. I could not upload the rest of the damning photos. I invite a representative to reach out to me so I can share ALL my pictures.
This is my WORST hotel stay ever!! Room was NOT clean. Still had trash in floor air conditioner dont work front desk rude as hell. Sont speak english no translator or anything. No where else to stay within 45 minutes due to weekend long concert in nearby town. I am.not and will not give up this fight without a refund. I am contacting better business bureau. Beds aren't made fully pillows wrinkled.
Left a article in the room and they refuse to send it to me. I have ofer to pay for the ups charges before it's sent and any other cost.
1. Grounds around mother awful.
2. Side walks in very poor condition.
3. No courtesy soap or shampoo etc. in bathroom.
4. No towels or wash cloths in shower area.
5. Bath tub has rust in corners.
6. Furnace has dust all over the floor and access door.
7. Checked on towels for room. They said towels and wash cloths were on the way up. That was an hour ago, still not here.
8. Table in small dining area broken. Maintenance here sucks. Someone needs to be fired or this franchise needs to be taken away. What a waste of money, never again. Have taken some pictures and they are going on the internet.
The name of the hotel is "Hawthorn Suites by Wyndham". Ft. Wayne. Indiana
Your Days Inn in Bartlesville, OK is really bad. Run down. Dirty. Mold around the bathtub. MANY stains on the carpet. The odor in our room was so bad that we asked to be moved to another room. The second room was better but not good by all means for $100 a night hotel. IT was the worst hotel I have ever stayed at. I seriously considered leaving and asking for a refund but didnt. That is a huge regret now. In the night someone opened our door. Lock AND deadbolt. There was not an extra security lock at the top of the door. It had been removed. There were screw holes there but no lock. This is suspicious and creepy. I had a luggage cart in my room and had pushed it up against the door. That is prob the only reason this person did not actually get in. I awoke in the night to light coming in my room from the hall. My grand daughter and I were horrified. We are still upset about this. I did tell the man at the desk. He told me that if the deadbolt was locked there is no way anyone can get in. This is not true.. The police were called and they are looking into this incident. It will be a long time before I feel safe in a hotel room again. I will never stay in a Days Inn again. I am not accusing an employee but you should investigate why the security lock was missing and how many rooms have this issue. Is it just coincidence that my room with out that lock was opened? Did someone use a key to open the door, and the master key for emergencies to open the deadlock? Maybe it was a patron. Either way this should be looked into.
I stayed at the 7270 Cedar St, Omaha, NE, 68124 location on 7/18 for one night my booking number is 7454251098087. The living room carpets were all wet our socks were soaked. Then our bedding was never changed. There was lip stick stains all over the pillow cases, blankets and sheets. I called front desk to have new ones brought up and they came 2 hours later. Our smoke detector was not fully attached to wall either. I woke up with 4 bug bites. I would like a refund on this. I travel a lot and have never experienced this.
We booked a weekend getaway at the Ocean Walk in Daytona Beach, Florida. Upon arrival and after paying the balance due at checkin, we were told they were oversold. They would call around and check availability in other hotels in the area. We refused this offer, we didn’t want to stay in some random hotel. We booked at Ocean Walk directly for a reason, quality matters to us. We were very upset but confused as to how an error like this can happen. When you book your reservation, you are required to pay a deposit of the first night to reserve the room. The response we received that it happened to someone earlier was unacceptable, we had been looking forward to this mini vacation for weeks only to have it ruined in minutes.
Hole in flooring bathroom. lights not working gangplug on floor. microwave refrigerator and coffee maker all same plug had to turn on from switch at door. Strains on carpet. Room 235 Helena Montana.
No complaint. Stayed at this Baymont in gaylord mi.before and had a negative experience in a king room. Gave them another chance and the room with 2 queen beds didn't disappoint. Give it 4 stars and definetly stay there again when in gaylord mi.
Baymont By Wyndham. Pine Grove PA Room 105. 7/15/19. I would like to say the room was just tired and worn, BUT it was filthy. After being in the room awhile it became apparent the carpet was so spotted and stained I would not walk barefoot. When I pulled the shower curtain back the next morning I was beside myself with the butt burns on the ceramic (and this was a non-smoking room) and the mildew and mold on the walls and ceiling. When I walked around the next day I noted the grounds were a disaster of weeds and debris. That the Wyndham name was associated with this facility was sad and an eye opener.
There are holes all in the walls. The floor hasnt been cleaned in weeks from the looks of it. I have no hot water for 4 days now. And when i call the office about it on monday. The guy working was suppossed to find me a new room and contact me back. Well its Thursday and i still havent heard from anyone at the office. This is the worse hotel experience i have ever had. Amd it is definantly not worth the 367.00 that i paid for the week. I and here on work and was planning on staying at this hotel for the next 4 months. But with service and the rooms like this, i shall definitely take my business eksewhere
I travel each year with my husband..we always look for a days inn...they are always so clean and comfortable from panama city n florida to roanoke virginia..but on this trip, omg..it started yesterday n goodland missiouri..my gps took me to a days inn that was now econo..but me thinking it cant b bad, rented a room..torn curtains and trash n tub..got my money back..went to super 8..days inn needs to remove their name from closed locations..then drove all day to branson missouri..there again, days inn nor super 8 was there..insisting on days inn, my husband , so tired drove me to mountainview ark..exhausted i rented a room for 2 nights..got to my room ..it stinks, hasnt been opened in a long time...grass growing all n parking lot, a couple of feet high around broken closed pool..yellow curbs are black..sidewalk is filthy..carpet is stained..there is no fridge..no light on porch..no liners in cans..im sitting on the porch so tired with air on and door open to air it out..went back and got my money back for the 2nd day, because i will b leaving here very early n the morning..no more days inn for us..i will say he young lady at tge desk was very sweet and informative...im done..
I reserved a room 20 minutes before arrival. I did not check -in or stay for the night when I realized the motel was a nasty filthy complex. As you can see in this picture, there are grocery carts and hot ashes dumped out on the ground. I can’t believe Wyndham would put their name on this motel. I would like my money returned since I didn’t stay.
Tried tirelessly to get a e mail of a cancellation number of a reservation. Also to see points balance.
Terrible communication. Three different attempts to only be left on hold.
Never have I experienced such poor communication. Finally got a supervisor who rather than generate a Wyndham email sent from his personal email.
I expect a call 412 327-9582
We stayed the weekend on 6/28/19-6/30/19 at the Hawthorne Suites of Wyndham in North Dayton.. My grandson was competing in a baseball tournament that weekend. We had two rooms which I paid for f=room 413 and 611. Room 413 never had hot water the hole time and room 611 never had cold. We complained to the front ne=desk who that individual was very rude. We did not have clean towels or toilet paper had to go beg to get them and was told if they had them they would provide them .Finally on the last day we received those items. I was give a 20.00 discount on one room and I feel that was very inadequate for me to have to sponge bath in a sink with cold water the whole weekend. I Have contacted your office three times now and am demanding a refund in full or a credit to stay at another facility as we will never stay at this one again. Please email me at the above address or I can be reached at 330-904-9450 regarding this matter ASAP . I would not even give this facility a one star rating.
I stayed in your La Quinta Inn at Reno on April 26-28, 2019. Prior to making this reservation I was asked to complete a Credit Card authorization. Which I did (reluctantly) and sent it in. These authorizations not only have the Credit Card number but also the home address and contact phone number.
On July 15, 2019, 2 1/2 months later, I got a call from a gentleman named Garrett. He recently reserved a room at the same La Quinta in Reno and was asked to complete a CC authorization also. He was sent a CC authorization to complete BUT IT WAS MY AUTHORIZATION FROM BACK IN APRIL!! Fortunately for me he was kind enough to contact me to let me know what happened! He contacted the La Quinta and your staff asked him to get rid of my authorization and did not offer to contact me.
I called the hotel and spoke with GM, Erin, and all she could do was say she's sorry and she'll look into how this happened. What?? I asked why my information wasn't shredded in the first place! I asked for the Wyndam Hotels Customer Care phone number, called and after several automated selections, was placed on hold for 25 MINUTES! Still not one single LIVE person answered the phone.
Which is why I'm leaving this message. I need someone in management to contact me!!!
Email sent to the Wingate Hotel in Indianapolis, Indiana on Monday, July 15, 2019. So far, no reply.
Attached is our reservation for the weekend stay, July 11-14. I wanted to let the Manager to know that my daughter and I was very disappointed in your Housekeeping Staff and Services. After checking in on Thursday evening, Friday morning my daughter asked housekeeper (who was cleaning the room next door and could not effectively communicate), to please make sure to clean Room 210 (our room). Housekeeper responded she would be leaving and could not clean the room. My daughter then asked Front Desk Clerk if she would make sure room was clean. Clerk said yes. Upon return later in the evening, room was not clean. I came down to a different clerk and said, the room was not clean. I also told him of earlier conversation about the room. He apologized and noted info in a notebook. We then asked for clean towels. Saturday morning, I came down to the desk to re-emphasize about having the room cleaned and voiced my disappointment. I say all this to confirm that the request of cleaning the room should not need to happen from a guest. Room should be automatically be clean (it was early afternoon, not late). My daughter also informed me on Sunday morning, that one of the pillows had what seemed to be dry blood on it. How disgusting! If we had not checked out, I would have taken a picture!
Your hotel was recommended to me by a previous guest that stayed during a convention. I, myself have stayed at several Wyndham Hotels, but never a Wingate. I've been pleased at the Wyndham, but not the Wingate. Please improve your Hospitality/Housekeeping Staff and cleanliness of the your guest rooms. I will not be referring your hotel to anyone. By the way, I am an Officer of a Convention that usually comes to Indianapolis and some guest in previous years, have used your hotel for 3-5 days, but possibly not again.
arrived at Microtel Tunica Ms. July 3rd around 11 pm we checked in and upon going to our room we seen that we were accommodated with a single queen room with a full size futon and a padded bench above the a/c in the window sill. Went to the front desk to speak to the clerk, I stated this is not the room I reserved his exact words were that's the room you got. pulled my conformation up and showed him I booked a dbl. queen room, again his exact words were that's the room you got if you don't like it he told me to get my stuff and leave. I told him that was Bull Shit. My wife went to the desk and told him that this room was not acceptable he told her that she was not his customer and told her he would call the police and have her removed. After going back to the Hot room that took almost all night to cool down I went to pull the covers from the drawer on the futon and found mouse turds. This is totally unacceptable Customer service sucked at this hotel. My room rate wasn't much since it was in week and their rates were cheap I feel that I should be fully refunded for our crappy stay and customer service from this hotel. I stayed here about 3 years ago and every thing was top notch. Will never stay here again do to the experience.
Mackinaw City, Michigan Days Inn. Made online reservations using Bookit.com. No reservation when we arrived. Clerk was rude and unwelcoming when attempting to check us in. We were given room 149. Sign out front advertises “New Rooms”. What we stayed in was far from new. It was filthy and in poor repair.
My husband and I both use C-Pap machines at night. There were not outlets available without unplugging bedside lamp and we had to move mattress/box springs to accomplish that. Behind bedside table was an opened gray electrical box. Very dangerous in our opinion.
The room was unacceptable filthy! I sat on bed took off shows & socks (clean feet) walked to shower. Dirt smears in tub from dirt/fifth of carpet. Ceiling tiles in bathroom were buckled and coming down. In front of sink there is a soft spot in the subfloor. It not for carpet felt like a person could go through the flooring.
The water control on the shower was installed backwards so the hot/cold are backwards. My husband about scalded himself.
We were happy breakfast was free because it was nothing short of awful. EVERYTHING was cold. (Eggs, sausage, biscuits/gravy). The batter for waffles was watered down, thus tasteless.
When checking out my husband mentioned the electrical box hazard, soft subfloor, and incorrectly installed water control on faucet of tub. Girl at desk was again unwelcoming and rude stating there wasn’t anything she could do about it.
For a Michigan Lake Front property it was extremely disappointing. We vacation once a year and travel occasionally throughout the year and are loyal Wyndham customers and members. Never have we experienced anything this disappointing within one of Wyndham’s properties.
Finally, we have stayed in 3 Wyndham properties this week and none of them have been added to our awards account. Also disappointing.
We are on the road for another four nights. We certainly hope this experience will not be repeated.
Thank you in advance for promptly addressing the structural problems at the Mackinaw City location before someone is hurt.
29330 172nd Avenue
Long Grove, Iowa. 52756
I recently stayed at your Micro inn and suites in Franklin North Carolina , and I was put out of your Hotel yesterday, they said because my government travel card didn't go thru, and police came out to do a well fair check on me. First I explained to them I was having issues with my government travel card, and I even called my boss to let them speak to her, and explain they were working on getting the issue fixed, that didn't help, second issue is police came out to do a welfare check because I'm a US Army Retired Veteran with PTSD, and I had called suicide hotline then hang up, and once you do that they send police out to make sure you are still breathing, which they didn't even allow me to explain. Now the most serious was this lady that worked was moving my stuff out of my room, and then proceed to talk to me like she owned me, I am African american, and she was white or Hispanic, i told her please do not talk to me like i'm your slave , then she replied you are somebody's slave, and then when they were putting my clothes in a bag the threw mouth wash in the same bag which spilled all over my clothes. This type of racial behavior is unacceptable I work for Federal Government, and I'm a retired solider 21 years 3 deployments overseas, I didn't deserve that kind of treatment or to be put out of hotel with no were to go.
I was an employee with a hotel and I was recently "let go" because I told an employee that i disliked my job. When theres no linin or rags cleaned it gets very frustrating especially in Sundays. What employee hasn't said something like that!? I've gave that job my ALL!
I give that specific hotel 1 star.
I was staying in Albertville Alabama with my family at the Microhotel. The morning after we checked in a manager came beating on our door. When we opened the door the manager began screaming and cursing asking if my mother was the bitch that told her housekeeper to fuck off. We told her we had done no such thing. We had been in our room and not opened the door or spoke to anyone. The manager proceeded to still scream and curse and called us liars. Then she accused us of being with the room next door. We told her we did not know who was staying next door as we were traveling alone and had only rented one room. She then backed down on her statements and went next door. She then came back beating on the door once more. This time when we opened the door she called us goddamned liars and told us to pack all of our Shit up and get the fuck out of her hotel. All the while these exchanges are going on in front of my children one of which being my autistic son who has sensory sensitivities. Her behavior has been very traumatic to him. He has been shaking and crying and has asked more than once why that woman was screaming. I don't know who said anything to the housekeeper all I know is that it did not come from anyone in our room. To be singled out and treated the way we were is very upsetting to say the least. Then to hear her as we were gathering our things tell the woman next to her we need to make sure we're on the same page made me feel even more helpless. I am still in shock over the whole exchange. We never saw or heard from the housekeeper, never spoke to her or anyone for that matter, never even called on the phone to request any services so I cannot figure out how this manager came to the conclusion that we were the ones being verbally abusive to her staff.
Front desk clerk double charged me, when I questioned him-he indicated the additional $139 was for incidentals...when I asked $139 for incidentals, he answered “ i assume”. I had to ask him to check when he finally admitted he double charged me & they would fix it during night audit & I’d get my $$ back in 7-10 days!
He wasn’t at the front desk when we arrived & came out hair a mess & shirt untucked; he was completely unprofessional & unhelpful.
When we checked the following morning to ensure the charge was corrected at night audit she assured me it was corrected & I was only charged for parking; 3 days later & my card still shows the full amount.
While the front desk area was beautiful, the room was mediocre at best & the bathroom door didn’t slide all the way closed nor lock. The dust was caked on the lamps & every other surface leaving my allegies screaming!
AVOID ALL Wyndham Hotels
Your company attack my credit worthiness because I don't want to be a member anymore. Decreased my credit score and line with other creditors. Not good for you.
Credit is not important to me but money is to you.
I prefer cash over credit anytime.
Is there a rating less than 1 star? Unable to reach a human after sending emails, leaving call back numbers, and been on hold a total of 16 hours in the last week when trying to make reservations, use points already paid for, and get basic questions answered which are not on website. Frustrating to have paid $$$ and get zero service. I can also be reached at 859-621-7632.
We are in Socorro nm at a super8 under the Wyndham name
It is trashed. Door broken pool out of service probably 10 years. Air conditioning does not work. Rock in door to keep open no security. Lobby is a mess
No closet doors. Gates broken landscape overgrown with weeds. Parking lot weeds and trash.
I stayed at the Red Roof inn in Lafayette LA on 27 June 2019. The front desk person was nice, but overwhelmed. The maintained person was being fired, but he lived in two rooms with his family. Let’s say that he was not leaving or his family without a scene. There were numerous cars in and out of the parking lot with individuals coming and going through out the complex.
As for the condition of the facility, the condition was extremely poor. It needs a tremendous amount of work just to look run down.
I was just amazed at the room. The drawers in the dresser were nailed shut, with the handles removed. The room had not seen a upgrade in a very long while.
I think corporate may want to take a look at this facility
To Whom It May Concern,
On June 21, 2019 I made a reservation (Confirmation number 3298822997/Pin code 4244) here in Mobile, Al at the 930 W I-65 Service Road South location from June 21-23. My 30th class reunion was that weekend and my best friend was coming out of town, so she and I decided to share the room. A few hours later, I cancelled my reservation at the Baymont Hotel because my friend had already booked a reservation at a different hotel, so I didn’t need the one at Baymont.
The very next day June 22, I tried to use my card to get my attire out of the cleaners for the event that night and my card declined. I checked my bank account only to find out that $91 was on hold from Baymont Hotel and this was all the money that I had left on my card for the weekend. I called the Baymont Hotel and spoke with a young lady who explained to me that the hold would come off my card within 24-48 hours. On Sunday June 23, 2019 a purchase at BAYMONT INN AND SUITES Mobile Al charged my card ending in 0220 for the amount of $90.06
I am very upset about this matter; I have made several attempts to contact someone at the location to get this resolved. I’ve spoken with Lacey or Jacey, Rocky and I left my information with Sandra on her cell to call me and no response. I never even came to the hotel or used any of the amenities at this hotel and yet I was charged.
I was inconvenienced throughout the entire weekend of my class reunion financially, having to rely on family members and friends to help me financially. This was supposed to be a fun and memorable time for me to enjoy my 30th class reunion, but instead it was stressful.
I need the amount charged to my card refunded ASAP, I feel that this has been left unresolved long enough.
Letitia P Beasley
I have been contacted by the GM of the super 8 I stayed at, at the end of July. I do not feel his response was appropriate for the things that were wrong at the hotel. The hotel was dirty, smelt horrible, bugs crawling in the hallway, water on the floor from the air conditioner, burn holes in the room of my non smoking room, the bathtub stopper was missing and there was just a hole. Attached are pictures of these things. I was only able to upload 5 pictures.
The property was rundown and filthy. The first room we were given was a previously used with beds that had been slept in. We return to lobby to get another room which was filthy and stained rugs. The chairs had stains which I didn’t want to sit on because I was afraid it had bodily fluids on it . I decide to relax by pool area because we just drove 14 hours from NJ But that was worse. Pool was dirty and surrounded area was abandoned and neglected. I tried to overlook the potato chip like crumbs on the side of my bed. I checked out at 5 am because I just couldn’t stay any longer. I was afraid to be there because the area and lobby looked like it had drug deals and addicts hanging around. I called your main office to issue complaints but I was told to take up my issues with the manager at front desk. I had stayed in Wyndham resorts at the El San Juan and the El conquistador in Puerto Rico and never experienced what I just experienced in my life. It was horrible and my stay in Atlanta was completely ruined and dissatisfied. U need to see for yourself. I took many pictures and would love to share. I am looking for a response from this ordeal
The hotel was dirty and they didn’t want to accommodate us with a different room, we drove 3.5 hr and check in @ 10 pm stay overnight because we didn’t have choice and left the next day, our card was changed for 2 nights and we stay there only one night in really gross room!!!!!! It was Days inn Chincoteague, because of that experience we will never stay at Windhams hotels anymore!!!! Horrible experience with everything!!!!!!!!! On the scale 1-10 we give them 0 that’s how bad it was! I hope someone does something about it!!!!!
My wife and I recently stayed at the Days Inn in Englewood, Colorado at 9719 E. Geddes Ave. from 08/06/19 to 8/14/19 in room 301. We found your hotel by searching the internet. Close by there is much competition including Comfort Inn, Staybridge Suites, Stay America, and Sheraton among others. This stay was the worst hotel experience we have ever had in our 70 years. The motel is dirty and in need of much repair. Our room had stained carpets, soiled spots on the sofa, missing paint, and a bathtub that creaked when you stood in it. None of the furniture matched and the headboard was mounted too high to be used as such. The desk chair was torn. The room smelled heavily. Art work had been removed from the living area and large holes remained in the walls. During our one week stay the elevator broke down twice. The room hair dryer literally blew up the second day we stayed. When I asked for a maintenance worker to replace it I was handed a new one with a wall mount. I guess I was supposed to mount it myself? Our room keys quite working 3 different times. Our room was not cleaned for 3 days. When I complained at the front desk I was asked if I had signed the "Weekly Contract", which I had never seen let alone signed. I was told that we were on a weekly rate and the room would only be cleaned once a week. This was the first time we were made aware that we were on a special rate with no services. I had to daily ask for clean towels and coffee. On Monday, August 12 we were awakened by a loud knock on our door at 7:55 a.m.. A women who was the guest clerk handed me a typed, bold-faced notice that read: "Room 301. Quick reminder your weekly rate does not include breakfast. If you have any questions please come to the front desk to speak to management." After dressing I did go to the front desk and ask to speak to management. I was told that the regional manager was not there, that he would be in later during the day but that she had no idea when, and that he would call me when he arrived. I asked for a business card but was told there were none. I never received a call back and was never able to talk to the manager. When we returned to our motel that night the elevator was out of order yet again. We walked up 3 flights of stairs to find the access door to the 3rd floor locked shut and could not get to our room. I had to go back down 3 flights to get a manager to come up and open the door. Our room had not been cleaned once again. The internet did not work. This experience was horrible. The customer service was not acceptable. The conditions of the motel and room were inexcusable. We will never stay at a Days Inn again and will question any Wyndam property. We will tell our friends and family to stay away.
On Jul 28 we spent one night at your Las Vegas, NM Super 8. The room was fine however the continental breakfast was a joke. There were no roles or muffins as advertised. That wasn't the worst thing. Your employee made what he called scrambled eggs. What a joke. They were not scrambled at all but just mixed in a bowl and then cooked in the microwave. They came out like solid rubber, totally non edible.
I would hope that this is not a reflection of all your properties.
I went for a timeshare presentation and the guy was and also rude and disrespectful to me and my wife
I am at the Days Inn in Erie Pennsylvania
This hotel is the total opposite of what is promised online. My room was dirty and smelled musty and moldy. All pictures have been removed from the walls and some holes were somewhat patched. The bathtub has not been scrubbed in quite some time . It actually made me sick to spend a night in this room. The swimming pool is closed because it is green from algae and dirty
It cost me $163 for 3 nights in this hell hole
I would not claim any relationship by Wyndham for the Super Eight in Milford Conn.! The place was Not clean and the people that were there did not understand english or just ignored us when we ask for assitance! I do not understand how a company with the Wyndham name can claim to be associated with this place!
My wife and I were on a 22 day road trip and thought we would try and use our points to travel! Thinking that the Super Eight would be up the standard of Holiday Inns, which we had stayed in before joining the Wyndham Group. We were wrong in thinking that the two were alike!
The next disappointment came when we started back home and visited another Super Eight Motel in Hartford,Ct.! The first thing by wife and I noticed was that the outside walkway was not kept clean and the non-smoking room had a tin can full of butts for cigarettes directly cross from or door! Nothing in this place was well taken care of and it was obvious that the rooms there were used to promote prostitution! My wife was very much aware of this fact! One of the women appeared at the breakfast area in a what appeared to be underwear and a top that covered her breast
and little less!
I will never stay in a Super Eight and would suggest that Wyndham think about having a representative look into the operation of this two and you need a Quality Control individual to check on all of this chain of motels!
I would appreciate your responding to this Complaint! I have never filed a complaint before on any place I have visited and really hate that I have to file this one! But, I would not be doing you are others that would visit these motels a favor if I did not report this and bring it to Corporate attention!
Super 8 hotel Interstate 65 Louisville Kentucky. This hotel is in very poor condition as my wife and I were driving north we stayed here and the place was dirty,unattractive several people were hanging around in the stairwells the parking areas were small and hard to turn in. The staff was slow and no manager was on duty to resolve issues within my concern. The room was dirty chair in the room was peeling stains on the walls and bathroom was dirty as well with cigarette burns on the tub and sink broken shower curtain rod and the smoke detector was inoperable with wires hanging from it. I would certainly not advise anyone to stay here. Morning desk clerk defended the people hanging in the halls when I complained about the situation and asked for a manager I was told they would not be in until later she then became rude saying things low enough under her breath very derogatory. As unexpected our prior booking to this mess of a hotel for the price charged it was far less than worth the cost. I have photos of the things I described. Rating very poor condition and staff no help.
I need to bring to your attention a few negative points centered around the gym facility at the Doha, Qatar, West Bay Wyndham:
after 9-10 pm there is no one at the front desk to check who enters the gym, whether the gym rules are obeyed, replenish water and towels, etc.
last night children from the pool got into the gym to get water drenching the gym floor creating a potentially hazardous situation for the gym users (if your gym cameras are working, just check the tapes)
several times, unattended minors are using the facility with no proper shoes (barefoot or with slippers), yelling, teasing each other, etc. bothering the other users of the gym
I have pointed out days ago one machine that is broken urging the front desk employee to at least place a sign "do not use" on the machine to avoid injuries...nothing has been done so far...
I have two complaints. The first has to do with my stay in a Days Inn in Orlando FL. It was horrible, holes in the wall, no refrigerator or microwave in room, no phone service in room because the outlet for the phone in the wall didn't work, no complimentary breakfast. It was horrible. The other complaint is my daughter who got hired in through Michigan Rehabilitation Services for your company. The General manager was very unprofessional and rude to me and in turn she lied to my daughters job coach concerning me and said my daughter could not work anymore. I called on 8-14-2019, to tell management my daughter would have to be there early on the 15th because of an appointment I had in Grand Rapids Michigan for my job. Now my daughter did nothing wrong and neither did I. I am going to contact the BBB and the ACLU and anyone else who I need to because my daughter and I were unfairly treated and I am my daughter's guardian. Can someone please contact
me in regards to both incidents. My daughter is upset and so am I. I am looking at this being a discrimination case and racial motivation. Because of my daughter and her disability and our ethnicity. Please reach out so I will not have to take this incident to higher authorities. Like the news or a law suit. Thank you for your time and response. Alice Burris 269-248-2220 my contact information.
I currently have an open case reference number is 4292697. I’m also attaching photos of the room. I also have video, but it will not let me attach it. To recap, we booked room from 8/13 to 8/15. We had a death in our family and had to leave today, 8/14. We had booked through hotels.com and prepaid. I had contacted the hotel this morning to let them know there wasn’t any hot water and the tv was very fuzzy. They said they’d get maintenance in there today. Not long after we left, that’s when we were informed of the death of my uncle. We contacted the hotel at 9 am about checking out and getting a refund for 8/14 and 8/15. The hotel said no. So, we contacted hotels.com and they said they would gladly give a refund, but it was at the hotels discretion, so they contacted them and the hotel wouldn’t do so. We come back to the hotel to get our stuff around 5 pm and there still wasn’t any hot water and the tv was still the same. Went to the desk and the general managed, who’s card I’ve attached said that they could move us rooms but that’s all he could do because apparently the maintenance man didn’t have what he needed to fix anything. We went back and forth and explained to him that I had a death in the family and i wanted a refund for the nights we wasn’t going to use because we was checking out. He told me there was nothing they could do and then again said he could move us to another room followed by this time saying he didn’t have a maintenance Person today when he had already told us that he might not of had what he needed to fix it. At this point I’m finished with the lies and we have more pressing matters such as the death in our family, so we didn’t have the time to sit there and argue with him or the rude lady. As I said, we have videos that I would be happy to share as well as to the condition of our room. Also, I asked for a print out where I was checking out today and the refused saying they can’t print anything out. I’m so confused as to why!
On monday July 22, 2019 my husband and I tried to check into the Travelodge by Wyndham San Francisco Airport North to spend one night before our flight on July 23rd. We arrived about 1:30 pm by Uber. I went to the desk to try to check in and the clerk said the room was not ready to come back in 1/2 hour. In about 20 minutes, people began lining up to check in and we saw that the clerk was checking them in. My husband went to tell him we were still waiting, along with another couple who was before us, and the clerk said to him, " Get in line before more people come, I didn't tell you I would hold a place in line for you." Although upset, we got in line to wait our turn. We were assigned a room quite a way away from the office and when our key card did not work, my husband returned to the office to get another card. The clerk did not take him ahead of the other guest but finally he got another card and it did not work either. Both of us returned to the office and the clerk made us wait until he helped a couple of other people and my husband asked to speak to the manager. The clerk dialed the phone and said the manager was not available. We told him to just cancel our room and we would go somewhere else. My husband again asked for the manager and the clerk told him that he was the manager. We left and went next door to the Best Western where we were treated like anyone would want to be treated. I then called the corporate number of Wyndham and reported the incident and have not heard from anyone so I assume my complaint is unimportant and I will stir clear of any Wyndham in the future and will pass the information along to my friends as well.
I arrived very early in the morning the front desk attendent was very nice . When arrived in room first thing I noticed was a strong smoke smell.( It's a non-smoking room) I was missing bed spread. As I plugged in my laptop and phone I had to move desk beside bed and there was trash and looked like a bag corner used for drugs. . Trash in drawers .. If that wasn't enough shower had pubic hair and toilet was not flushed but used?? Says pool and that was not true. At breakfast the lady was rude when asked about breakfast items and she said no eggs or milk was left. This was at( 8:30 am ) breakfast sound been t 930 am.There was only cereal and bread,juice coffee. Very unsatisfied. Trying book another room somewhere eles.
Days Inn 7/14/19, Winston North Carolina. Arrived evening . I believe the room was 117. It was listed as non smoking. Pictures provided. Bed linens riddles with burn holes. Sheets, blankets etc.. Desk chair badly stained with dark just stains. Paint peeling off walls and bathroom door.
I went to front desk and provided pictures . Clerk said she was sorry and provided another room. We had to move luggage to another room around the corner . New room not much better with stains on chairs but there was no burnt linen. We were tied from driving and decided just to spend night and leave in am. Some strange car drove up outside front of room and man got out an started pounding on our door. It was dark & late and we didn’t answer. We were very tired and barred door with plans on leaving early am. My husband went to front desk to check out and get breakfast . He did tell clerk about the strange visitor pounding on our door in the dark. Clerk did nothing. He went to free breakfast bar and it was very dirty and unappetizing.. We had to pay $85. For this entire pleasure stay. It was our first time to use our Wyndham Rewards points and obviously our last. I sent the pictures to the manager at the hotel and his response was that they strive for good housekeeping. That was it! No attempt to make the stay right.
Customer service was non existent. I asked manager where I could make a formal complaint and got no response.
Ref. Code # 4291583
Stayed at Days Inn of Ann Arbor on the 13th. This hotel is giving your company a bad name. I booked this without looking at reviews at the last minute. My mentally handicapped son was to have surgery at the university of Michigan at 5:30 am. The place was a hole. Stunk like cigarettes. The person behind the desk was totally rude. Windows were filthy! The pictures on the web tell a big fat lie! I should of left then. Our room again stunk of smoke. The one bed kept falling into the box under it. Door handles falling off. No smoke detectors, which I'm guessing is illegal for a motel...guessing that is why the stink of cigarettes! I was scared to even leave our room. All doors leading in and out were broke...no room key needed to enter. We were called by desk at 1:30 and again 15 minutes later accusing us of having our TV too loud! We shut that off at 9:30 pm... we had to be up at 4am to get ready to leave at 5:15 am. Needless to say I did not sleep at all!!! Let alone being worried about cooties! This place should not be allowed to operate! Going to dispute charges with my bank. If I receive no answer I will talk to my lawyer. We have stayed at many wyndham hotels, in fact the previous weekend we stayed 2 nights in alpena and could not if asked for a better stay. Thank you in advance for addressing this issue. The first pic shows the bed, tried calling front desk from room phone and cell numerous times...no answer. The second shows where the smoke detector use to be. The third shows bathroom door handle..both sides are that way..should of taken more, but was too afraid to leave the room!
My work crew and I have been staying at the Days Inn, Denham Springs, LA every week for nearly 4 months.. I would advise anyone checking in to PAY WITH CASH for your stay.. only use your charge card to cover the 25$ incidental fees.. 3 of us have been double charged for the last 5 weeks straight for our rooms causing overdrafts and negative bank accounts. We are an out-of-state crew and manage our accounts so that we have money to eat on and gas to get home on! With the extra charges we are coming up short! When we approach the hotel about said “extra charges” we are informed that we will have to call the corporate office or it is our bank causing the problem! When we call the corporate office we are informed that they don’t handle billing and we have to take the charges up with the hotel!! NOTHING BUT THE CORPORATE RUNAROUND!! meanwhile we are going without food and gas to get home!! Total incompetence from the from everyone involved! No one is responsible for anything or can help anyone to fix their own company’s mistakes!!
Stayed at Days Inn of Ann Arbor on the 13th. This hotel is giving your company a bad name. I booked this without looking at reviews at the last minute. My mentally handicapped son was to have surgery at the university of Michigan at 5:30 am. The place was a hole. Stunk like cigarettes. The person behind the desk was totally rude. Windows were filthy! The pictures on the web tell a big fat lie! I should of left then. Our room again stunk of smoke. The one bed kept falling into the box under it. Door handles falling off. No smoke detectors, which I'm guessing is illegal for a motel...guessing that is why the stink of cigarettes! I was scared to even leave our room. All doors leading in and out were broke...no room key needed to enter. We were called by desk at 1:30 and again 15 minutes later accusing us of having our TV too loud! We shut that off at 9:30 pm... we had to be up at 4am to get ready to leave at 5:15 am. Needless to say I did not sleep at all!!! Let alone being worried about cooties! This place should not be allowed to operate! Going to dispute charges with my bank. If I receive no answer I will talk to my lawyer. We have stayed at many wyndham hotels, in fact the previous weekend we stayed 2 nights in alpena and could not if asked for a better stay. Thank you in advance for addressing this issue.
When I came to the room to check in at days inn August 10, 2019 the first room I checked in was 208 and the room was dirty the bathroom was dirty the coffee maker still had coffee in it The floor was dirty and the bed was so then I change my room to 204 went into that room the floor was dirty there was a mold in the bathroom on the bottom of the bed the curtain part of the bed had hair all over it The blow dryer did not work no Arning board walls was dirty and the light in the bathroom did not work
I went to the vending machine for my husband to get him a Gatorade that is 2 bucks I put in two one dollar Bill's and pushed the button for the drink and nothing happend I went to the front desk and told the sir that the machine took my money and did not give me the product I paid for the guy at the front desk walked over and looked at the machine and told me basically that I was a liar and that I never put the money in I feel very disrespected and hurt that your staff would call me a liar and that I was un truthful
If I could I would not add any stars. I currently dealing with an ongoing issue with Wyndham and trying to get money back from a stay in which did not take place. Absolutely no one has been helpful to this point and all they have been able to tell me is to wait, wait another week or two and someone will get back with me. Unfortunately that has never happened. I have always been the one calling them only to get the same BS story from them. I never should have been charged and now that they did that, they are taking their sweet time in getting me my money back. I am beyond upset at this horrendous customer service and standard customer sympathy that they display. The steps that they could take they haven't. This didn't need to even become such a huge issue but is has. Maybe if I would have just stayed in their hotel, even with it smelling stale and musty because the air conditioner was broke and the hotel was unbearably hot that day/night, I would not be going through this now. But since the hotel was in such bad condition they let me cancel my reservation and go somewhere else. But much to my surprise they still charged me for the stay, and when I found out what happened the manger at that hotel was a real jerk about everything and would not just refund me my money but rather send me through this unrealistic nightmare in trying to get my money back. This is my last time dealing with Wyndham because strangely enough this was the second time in a year that I have experienced the exact same issue. The first was in Los Angeles and this time was in Shreveport. I can not say it enough, but I am so disappointed with the level of customer service that I did not receive. It is as if my money is not of importance. I will continue to share this story, until this type of treatment is no longer an acceptable way of handling this type of problem.
I made a reservation for two rooms at the Wingate by Wyndam in Streetsboro, OH at 9705 Oh-14, Streetsboro, OH 44241 (phone number 330-931-3599). I put the reservation for one room in my mom's name and the other in my aunt's name, but used my credit card just to secure the reservation since I made it online in advance. We were all traveling to Streetsboro to see my other Aunt who is dying of pancreatic cancer. The rooms were horrible, needed cleaning and on Sunday one room was not even cleaned at all - the beds were unmade, the wet towels were on the floor, etc. the other room - the sink was never wiped down, there is red/pink mold in the shower and stains on the comforter in full view when the bed is made. We complained once to front desk and nothing. But we were there just to sleep and tend to family matters. When we check out my mom paid for room 219 on her card and got a receipt. My aunt paid for room 316 and got a receipt in her name. However, the front desk could not print receipts because it was too early 5 a.m. -- what does that even mean?? but we needed to leave to get to the airport so fine.
I called the hotel today because my credit was charged for my Aunt's room - room 316. I called the front desk and the woman said that my card was the one presented. Not true - I NEVER presented or authorized my card to do anything other than hold the room in the event that we did not show up or canceled too late. My aunt checked her receipt and it's in her name and address but charged my card. How does that even happen!!! Her card was swiped! But they claim to have no record of her card. The front desk manager told me i was being combative. But she was treating me like I was an idiot and kept telling me that I had to have presented my card. I am a lawyer. I can't commit fraud or risk losing my license - so I'm not trying to get something for free, but I feel like the front desk is being extremely shady and am recommending that both my Aunt and I report our cards as compromised and get new numbers, because I don't trust the people working at this hotel.
Wyndham took over La Quinta hotels. I had over 40000 LQ points. I have tried 4 times to get my account transfered to Wyndham. Wyndham was suppose to send email in April 2019 on how to switch. Never got it. Called their member services 4 times. All reps English so bad I had problems understanding them and they had problems understand me. I was given a new # which I repeated back to the rep. When I tried to log in the new # was not accepted. I had also given the rep my phone #. It was not accepted when I tried to reset log in. I called again and all 3 people I spoke to had poor English skills. First I was told my new member # didn't exist and same problem with my phone #. I could not understand the rep so I asked to speak to someone in the US. After a long wait a second rep came on who English was worse. I asked to speak to a supervisor but was told no way to make sure a supervisor answered. Then I was hung up on. Each time I try to call and get this straightened out same results. I tried emailing nut since my member # is incorrect the site would not send my email. So after numerous calls and 2 hours of wasted time. I still have no access to my account and no 40000 points. I was at one point transfered to someone that triave ever had.ed to sell me a vacation. Not sure but maybe a time share. Worst hotel experience I have ever had.
I use my points for a free night at the Delavan Super 8 and asked specifically for a first-floor room due to knee problems that I have an inability to do stairs or the possibility of a disabled room which I got neither although it was noted on the request they did not save me a first floor or a disability room so it was very very difficult for me to get up and down the stairs and I was only able to get up once and get down once I was not able to go up and down to leave the hotel and do things I also ask to speak to the manager have the manager called me and was told that he would not be in until Monday and he has never called me I think I should be compensated with another free stay to make up for this it was extremely difficult for me and prevented me from doing all the things I wanted to do
The first room we were given was not cleaned after previous guests. Beds were unmade. Looked like it was still occupied. Second room smelled awful. There was food and mouse droppings on the floor. The bathroom had mold in the tub under the soap holder and the toilet wasn’t clean.
My wife and I recently took a 10,014-mile trip. When we did not stay at relatives, we stayed in Wyndham Hotels/Motels.
Two places stood out from the rest, the first is because of how great the stay was. The second was the worst place we have ever been in.
The first was the Days Inn at 2155 North 11th street Beaumont Texas. The stay started with meeting Linda at the registration desk (and again at check out). She greeted us both times with a big warm smile and was one of the most pleasant women we have ever met.
Then the room, it looked exactly like the photos that were on line. Everything was beautiful and very clean.
The next morning when I went to get my morning coffee. I saw that there was a great hot breakfast (not a continental breakfast), well supplied. The very nice Leisha was cleaning the tables as guests left. Later when I went back for a second coffee and one for my wife, Leisha was washing the front door windows. I told Leisha that the side door was locked, she informed me that it was not locked just hard to open. She immediately went and fixed the door so it was open. The food was still well supplied.
My wife and I came down and had one of the best breakfasts we had on our entire trip. As we finished eating (about 8:30) we saw Leisha refilling any food that was down just a little.
The second place was the Baymont at 930 W. I-65 Service road south. Mobile Alabama. The person at the registration desk was not the best. When she gave us our room key, she never told us what room number we were in or where the room was located. We had to look on the card she gave us and drive around until we found the room.
The room looked nothing like the photos on line. It was not the best smelling room and was beyond filthy (we both wore shoes in the room). I do not think the room had been vacuumed in a very long time (I doubt the carpets were ever steam cleaned). The desk below the TV and the Refrigerator were pulled away from the wall. Behind those was all kind of trash including men’s underwear, as well as a stain on the wall. By the entrance door there was a 3’ crack in the wall (had been kicked in). There was floor tile missing. Toilet seat was in bad shape and the tub was filthy looking (glad we only wanted to take a shower). The bed looked like someone was laying on it after it was made.
The TV did not work. I found the power cord on the floor. I had to have maintenance come as the TV had to be removed from the wall to connect power to it. The remote did not work. After about 4 hours of the maintenance man coming in and going out, I told him to forget it.
The refrigerator was not useable as it had about 8” of ice around the freezer not allowing the refrigerator to be at a proper cool temperature. The microwave was not plugged in as there was no outlet (we had to use our own power strip we unplugged the TV plugged in the power strip, then plugged a light, the TV and the Microwave into our power strip). In order to use the clock, we had to use our own extension cord.
The towels were filthy looking. I asked for clean towels and was told they were clean but was given towels that came out of the dryer. These towels looked cleaner than the others did but each towel had rips in them (I would have used them as rags).
The swimming pool was green and there was man smoking by it. There were people smoking all around the motel grounds as well as butts all over.
The next morning my wife woke up with a head ache and all stuffed up. She told me that the curtains smelled like smoke and that was what her problem was. It was well into the afternoon before she was starting to feel better. We had requested and were told that we were in a non-smoking room. The reservation number for this room was 81926EC025313.
You can also see we are now Diamond members #142941431D. We did not ask for another room as we could not see any room being any different, as a room does not get this bad overnight.
Edward W. Enser Jr
Baymont by Wyndham Mobile/ I-65
930 W I65 Service Road South Mobile, Alabama 36609
SAT, 07/27/19 - SUN, 07/28/191 ROOM, 1 NIGHT
2 ADULTS, 0 CHILDREN
After 2:00 pm
Before 11:00 am
Free WiFi, free continental breakfast, air conditioning, coffee/tea maker, hair dryer, HDTV, alarm clock, desk, iron, ironing board
1 King Bed, Non-Smoking
Wyndham Rewards Member Rate
Taxes & Fees
Cancellation & Rate Details
Total for Stay
I booked for 15 th of August
( today is the 13th) for 8 days a room at dalton super 8 convention center.res # 87183EC006502
I cancelled a week ago!
I have called hotel 1x, I called reservation center 2x and asked repeatedly to have a cancellation confirmation sent to my email
All 3 request did not result in a cancellation confirmation thoigh it was promised.
Would you please send me such or initiate that I get the cancellation in writing. I have to have it for the office.
On 8/3/19 we checked into the La Quinta Inn & Suites by Whydam, in Utica Michigan. Upon our stay that evening, we went down to the pool area to utilize the pool and hot tub as we planned and specifically booked this hotel for. Within 5 minutes of being in the hot tub, our eyes were burning so badly from the high levels of chlorine, we exited and tried the pool. After being in the pool, we experienced the same issue and had to get out to rinse our eyes out in the shower. The burning continued for almost 45minutes after we had to cut our pool time short (my daughter was extremely disappointed) and go back to the room. Hours later when in the lobby purchasing some snacks from the refreshment area, I made mention to the young man working the front desk that the chlorine levels seemed extremely high in the pool, to where we could not even swim. The staff member told me that the pool had just been shut down for maintenance for a week, and he was directed by management to add extra chlorine to the pool to clear it. This kid seemed new and like he was not making this up, but rather doing as directed and felt like he did something wrong. I then explained to him how that should be disclosed to people staying at the hotel. I asked if he had a manager there, but he said he would have on call me Monday when they were back in. He took my name and number, but I never received a call. This was the largest issue with our stay but followed up with some others. The sheets on the fold-out bed my daughter was using in the king suite we paid extra for were dirty with crumbs upon opening it. We had to call the front desk and new sheets for us to remake the bed with were delivered promptly. The next morning at breakfast hot food ran out an hour before breakfast was up and when I mentioned it to the staff the lady was quite rude in the fact that "she'll get it but it's going to be a while". An hour later I went down through the lobby to get something from my car before checkout and almost slipped on what looked like dog puke. I made the front desk aware and she cleaned it up pretty quickly.
After never receiving the call I was promised from a manager by the night staff gentleman, I reached out to the hotel today. I spoke with an older lady named Robin I believe, who said she was a manger. Upon explaining only the chlorine situation to her she became immediately defensive and jumped down my throat, and talked about how her new employee was lying to me and will be reprimanded. She then proceeded to put me on hold quite sternly in her tone to deal with someone at the desk. It was the most rude and unprofessional way I could ever fathom a manager handling a health and safety hazard. I then explained to her that her entire tone and way she was handling the situation was not ok, that I need to get back to work and am unwilling to continue the call. I was willing to work with them on our next stay, but at this point would like the trip refunded or will contact the corperate office. She told me contact the corperate office and have a great day, and hung up on me. Please reach out asap to further discuss.
Julie, the manager, basically just called me a whore, referring to the people that have come to see me. First time I've seen a few of them in 5 years. She also said some employees said my room smelled like drugs. The employees that said this, busted into my room without knocking, right before I got a call from the manager. Since when does housekeeping need the maintenance guy with her? Julie assured me they weren't up to anything, stating that the guy "isn't straight". Funny, since his girlfriend is pregnant. I am furious! My Mom is at SGMC, which is why I'm staying here. I haven't disturbed anyone. I haven't damaged anything. Some nights, I stay at the hospital with Mom. I'm very offended, and expect something to be done about this situation...ASAP!!
I was a guest at the Wyndham and shortly before arrival, I was told that only 1 car could valet park per room. I asked the valet where I could park my car and he pointed to a garage 2 blocks away. Due to the extreme heat and my heart condition, I could not walk back that far. I then asked if there was anywhere closer I could park. He said there was an outdoor lot directly behind the hotel. I found the entrance to the outdoor lot and parked. I then checked with the valet and told him I was parked directly behind the hotel in a Wyndham "reserved" spot and he said I should be okay. I reiterated several times where the spot was and that it said Wyndham "reserved" and he said it should be fine. The next morning as I was walking to get my car, it was being towed. The tow truck driver would not release it and instead told me to take a picture of his door and that's where I could pick up my car. I then went into the hotel and asked to speak to a manager. The fellow at the desk who I assumed to be the head valet (NAMED "Paul") called an emergency meeting of all the valets and said he would fix the situation. Bottom line, I was later told by your hotel manager that it is not Wyndham's policy to reimburse me for my towing expense. Her attitude and demeanor were of an "I could care less what you do with your car, but we are not paying for it nor getting it back for you" nature. I had to find a ride to take me to my car, and had to search for my car in the lot in 98 degree heat after paying the towing expense of $219.40. I would like your Hotel to reimburse my towing expense. Your valets should be instructed not to give false advise on where to park. If he wasn't sure I could park there, he should have gotten advice from his Manager.
Booked a room online for Princeton West Virginia.
When we arrived there were several people at the desk to complain about a dog barking on the second floor.
I asked to see our room and it was located on the third floor and it was filthy! The carpet was stained and smelled bad. There was what I assume to be a urine stain on the cushion of the window seat. I went and let the hostess know that we would not be staying there and asked her to please refund my mothers credit card. Hopefully it will be refunded!
I and my husband drove from San Francisco to Sylmar California on August 9, 2019. I had a reservation at Travelodge by Wyndham Sylmar California. I arrived at 11:30 pm. I gave the person at the front desk, my ID and credit card. He looks at my ID and said this is not a valid Id and we can not accept this. Then said we have to cancel your reservation. I said, no, let me get my husband. My husband came in and gave him his ID and credit card. He said we can't accept his credit card because it does not have a chip. So we will cancel your reservation. I said why because you don't have a credit card with a chip. He also said that we just don't accept people like you. My husband became very upset but held back and we walk out. All the hotels in the area were booked. We had to sleep in the car that night. Which was not cool. The next day they had charged my credit card 148.50. Which then I called customer service and inform them of the situation. They credit my account. We still went on to Universal Studio, however, we were exhausted from the good time we had at Universal Studio, we slept in the car a second night. This would have never happened if they had accepted my husband credit card for the stay that we had reservations for. Just want to know now what are your plans to fix this for us. This was my husband Birthday weekend. I felt that we were being discriminated against.
Booked 2 rooms for 3 night as we were traveling from N.Y state to attend a funeral. . The rooms were dirty...broken sink faucet, toilet seat. Stains on floor. The hall way had never been cleaned, floors were dirty, and the rooms and hall smelled like old ashtrays. The dining area was dirty. Food/milks spilled down face of cabinets. One cabinet door was just hanging by a corner. Floors were dirty/sticky. Cereal was stale. I will NEVER stay at one of these hotels again. I can not even give it a one star.
The from the check out was rude not only rude she was with some type of attitude also she did not wanted give my deposit. When i ask her she said have nice day ignored me. I was mad i hope you us train her to give a better service to your guest came here to celebrate my birthday she made my experience horrible.
My daughter, my grandsons and myself stayed at your hotel, Days Inn Rockingham NC the night of August 2 in Room 202.
We found the room to be less than par considering this is part of the Wyndham Hotel chain. I went to the bathroom and when I flushed the toilet water came gushing out over the tank, all over the floor and started moving out into the room. We called the front desk but my grandson said they hung up. I went down there and told the gentleman who seemed to be locking up for the night what our problem was. He asked if we needed a mop and I said yes. After a while he came to the room with a bunch of towels because he could not find a mop. He figured out the problem and fixed it. After all that, we had him remove a dead cock roach.
Needless to say, our stay was not very pleasant.
Account invoice: 955-890631
Wyndham Rewards #192906320J
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My husband and I have a number of reward points from LaQuinta. We like to use them for a Go Fast rooms at the MicroTel in Independence, KS, when we go to visit my elderly mother who lives there. Last weekend we booked two nights. Upon arrival there was no soap in the room. Front desk apologized and stated there was no soap available in the hotel. How could this even happen? There is overnight delivery! Soap could have been purchased from two different stores across the street till soap was available. We said we could use the shampoo. Well, there was no shampoo either in our room--only lotion and conditioner. This is just unacceptable. I happen to have some facial cleanser which I had to use for my shower. The drain was slow and I stood in water. This had been a problem for a long time because you could see the soap build-up. It was nasty (attaching a photo). I don't blame the maid service. This hotel needs some TLC. Someone needs to be hired to to thoroughly clean the tubs with a Mr. Clean scum remover. It was not a pleasant stay. These are definitely problems that could be remedied easily. The clerk, Ms. Betts, at the front desk was very sorry and apologetic which I appreciated. Hopefully, these issues will be addressed soon.
Laquinta Hotel (Hershey) Harrisburg, Pa. Dirty hotel. Zero upkeep/maintenance. Totally unwelcoming staff in lobby. Refrigerator in room missing front leg almost tipping over. Broken handle on night stand drawer. Dirty Band-Aids, hair clumps, soda cans, and other trash left in pool area from Monday when we arrived, still there Thursday morning when we left...ewww!!! Pool water was cloudy. Hot tub water smelled like fish...not kidding!!! I had to tell my daughter to get out of it. 5:45 pm on our second night there, housekeeping finally showed up to clean room. I had called front desk at 3:00pm and asked if we could just get new towels and forget the room... told, "No. Checkout rooms get cleaned up first". I told her, " I only want the towels replaced." She said, "You're not understanding me... checkout rooms get cleaned first." I said, "I understand just fine... you're refusing to simply provide clean towels." Food on floors. Filthy, filthy stairway carpeting. And, they overuse cleaners with heavy perfume smells to mask musty dingy odors of the hotel. Must have been 500 cigarette butts outside the front door on the ground and a plastic bin outside the back door with hardened dried up concrete in it. Thank God for the family restaurant that sits adjacent to the hotel. It was the only saving grace for the area.
Terrible National TV add, denigrates Tulsa as a city. You know nothing a great city. Will never book faculty, students, staff, athletics teams with this foul company. Will tell all University presidents of this terrible add.
I was at the travel lodge in fort Bragg last night. The room smelled of bleach so bad it was burning our noses and throats. We couldn’t change rooms because we booked through hotels.com. I get that fort Bragg is expensive this time of year but for $200 I expect to be able to breathe. We left as soon as we could this morning. Also the frig had been turned off and smelled like mold when you opened the door. The the beds were insanely hard as well. Overall, I would be hesitant to book travel lodge again.
08/2 - 08/04 the lewis family reunion was host at the fayettville ramada inn. First i must say this was the dirtiest rooms ever. Some of the employees looked like the just rolled out of bed and come to work. The rooms had spider and bugs in them the bathrooms were nasty i had to clean my before we could use it the carpet was smelly and dirty. The cook comes to work late the breakfast was 7 - 10 he started breakfast at 8:30 and closed the kitchen at 10:00 and did not apology for his lateness. The prostitution was very crazy the did not try to hide it they approached my family members. At our banquet they ran out of food. I hope that you have taken notice of your reviews of this Ramada Inn and you make some serious changes. But I think management need to reach out to all of the guess that weekend with an apology and at least a comp night. I don't think was able handle the amount of guess. I spoke with orher guess at the hotel and they all had complaints about the hotel and staff. I still can not believe this was a Wyndham property.this has to be the WORST. I would not recommend this hotel to any person or animal to stay.
I was staying at this hotel and we were checking out when I realized I left my earbuds in my room being charged. We came back to get the earbuds and the service rep lied and said the room was occupied by someone else now which was not true. We proceeded to go with the manager Anna into the room and they were not there. The maid or someone from the staff had to take them since they were the only ones in the room. The manager Jen said I was accusing them and its prerogative which is extremely unacceptable and disrespectful after we have been staying at this hotel for over 20 years every August. I'm shocked as to the way they treated me. I told Jen she was being rude and she said that was my opinion. She should not be in management and should get fired. I do want this complaint to be sent to headquarters to Wyndham so they are aware of how disrespected I felt and someone from their staff stole my earbuds. Don't they have cameras to see who was in the room? Also we noticed a drug dog going to the room next to us, completely unrelated but that is pretty scary that this happened in the hotel we stayed at.
I would like a check for 175.00 to replace my earbuds and charger.
Somy husband Julian worked threw temporary service at the Newport wyndham an he loved working their he got a lot of phrases from guests because he sang danced the guest loved him they even gave him a review on line after working thier a week inch was great but the so call lead house men Irving did not like that do that's when he started to cause problems my husband tried to stay way from him an do his job the all the big bosses said he was great but Irving didn't like that my husband said he saw Irving grab housekeepers butt breast an was told if he said something he would get fired which made him uncomfortable an was called in office for not smoking a cigg with him the next day he went to work an everybody laughed at him so he came home depression his hitting him hard he thought they really had his back but the bosses didn't an they know what's going on they never called my husband to talk to him.When Irving walked out they had him back at work my husband came in all the time worked all 5 buildings by his self second week working thier when in when people called out just wanted you to know now I have to help my husband with more things to add to his depression thank you Newport Wyndham you lost a good worker for a married man Irving the pig next it will be your guests he's touching sincerely upst wife
The room was so dirty I took a wash rag from the bathroom to clean it as soon as I walked in. The wash rag was almost black. I took the wash rag down to the lady working the front desk and showed her the wash rag and asked for a clean one. I told her that our room was filthy and she said that her cleaner is pregnant and the smell probably gets to her. I then went up to my room and called Hotels.com. Not only was it dirty but the bathroom door would not shut, there are holes in the wall, and a board holding up the bathroom sink. I have always had a great experience at Wyndham and was disappointed. They told the lady from hotels.com that they have a strict policy and are not allowed to get a refund. I will attach pictures of the conversation and the room below.
The room was so dirty I took a wash rag from the bathroom to clean it as soon as I walked in. The wash rag was almost black. I took the wash rag down to the lady working the front desk and showed her the wash rag and asked for a clean one. I told her that our room was filthy and she said that her cleaner is pregnant and the smell probably gets to her. I then went up to my room and called Hotels.com. Not only was it dirty but the bathroom door would not shut, there are holes in the wall, and a board holding up the bathroom sink. I have always had a great experience at Wyndham and was disappointed. They told the lady from hotels.com that they have a strict policy and are not allowed to get a refund. I will attach pictures of the conversation and the room below.
This is the 2nd night here at wyndham lafayette la.I was not happy at all coming back to my room after remodeling n my home for the entire day.Room service did nt service this rm at all.got back to find dirty towels i had placed still by our rm door out of courtesy for the maids ease.Trash also placed by door filled.no towels clean.come back tired; front desk said come gt some.Last thing we shouldn't have to do is go get something that i thought i was paying fpr maid service included n my price.no coffee,now no toilet paper.i wont bother i have papet towels until morning.
I along with my co-worker went to a presentation today located 733 3rd Avenue...between 45th & 46th Street. We were referred by one of Wyndham employees. I was told the guest would receive the same package as I. At the end of the presentation the facilitator asked us “Why did we come if we weren’t going to purchase anything. The guest I brought did not receive anything! And participated for the 2 hours. It was brought to my attention that the employee had been fired!. Therefore, how was she able to put my name on a list? In retrospect, I was treated very poorly at the presentation because ai did not by a timeshare.
I have been using Wyndham hotels consistently since January 2019. I am a travel Respiratory Therapist. I live in Florida and currently, I am working in Ohio. I have stayed at three different Wyndham hotels that have all left me with a sad distaste. 1. Super 8 - Franklin/Middletown, Ohio, 2. Days Inn - Middletown, Ohio. 3. Super 8 Miamisburg, Ohio.
I have stayed at others including the Wyndham French Garden, Wyndham Garden Niagara Falls, and more. But these three are the worst when it comes to cleanliness.
Super 8 Franklin was the first hotel I chose to stay at being close to my work at Atrium Medical Center. The rooms were ok but still had a mildew smell to them. Within a few weeks of my staying there, the carpets were replaced with vinyl flooring. That made the smell go away. However, the noise level went up do to loss of sound deadening from carpet in the rooms. Being a night shift worker I could hear people walking around all day, cleaning, and checking out/in, etc.
So I decided to move to the Days Inn Middletown. Here, the first two nights I expressed my concern to the management that my room was supposed to be non smoking but smelled like smoke. They clamed it gets cleaned but they cant stop people from smoking in the rooms. (what happened to smoke detectors in the rooms and bathrooms.) No there were none in the room. At least not ones that couldn't be tampered with. I bleached the walls and doors in the room Febrezed, and removed filter from the AC unit (it was dirty with cigarette smoke). I showed the desk attendant and he said he would tell the management about having them cleaned. The next stay in the same room it was still smelling like smoke. I again bleached the place before I could rest. I got sick after a week or two in the room. My CPAP machine was pulling in remanences of cigarette smoke from the room and my filter on my machine was brown after one night of use. The hotel hallways and my room were damp every morning. My sheets, pillows, and blanket were damp every morning I came back to my room. Eventually I wound up in the ER. After that I refused to go back to that hotel and cancelled all of my other weeks of reservations. I started using Air BnB.
During the weekend of July 21, 2019 I booked a room at the Super 8 Miamisburg, Ohio. I wanted to be close enough to the Ohio Challenge because my wife was flying in from Florida to attend it with me. We stayed two nights. Again prior to picking her up from the airport, I Febrezed the room and bed and I used a memory foam mattress topper on the bed and my own blanket for comfort. After that stay we packed up and left and I was headed back to Florida for a week vacation before returning to Ohio to continue working. When I got home that evening (to my Florida home) and used my CPAP I smelled smoke. I took out the filter on my CPAP and again it was brown. I knew it was from the hotel. When I returned a week later and opened my car, It smelled like smoke. I got to my Air BNB, walked in and inspected the room and it smelled fresh. I then brought in my blanket and memory foam mattress topper into the owners home, placed it on the bed. An hour later, I was trying to relax for the evening (1130pm after all day traveling on a plane) and smelled smoke in the room. I smelled closely and my mattress topper and my blanket were both infested with cigarette smoke. It took me a trip to a laundromat to clean the blanket and the owners sheets. I then saturated my mattress topper with Febreze to rid the cigarette smell. My car smelled like cigarettes. I Febrzezed it with almost two bottles and it didn't rid the smell from my vehicle. I then went to Walmart and bought two car scent bombs, placed the mattress topper in the car and set off the two bombs according to instructions. After 30 minutes the smell was gone.
Conclusion: These hotels are not using safety techniques to prevent smoking in the rooms, yet they claim these are NON Smoking rooms. In addition the rooms are not being cleaned well enough to rid the smoke smell ( AC filters, walls in the bathrooms, walls in the rooms, carpet cleaning)
Rest assured I will not hesitate to pass on this part of the hotel line and tell my friends and colleagues to as well.
Diamond Member 121746520D
We called the North Canton Ohio Microtel on Wednesday August 7, 2019. Talked to the front desk. Made a reservation for August 11 thru the beginning of September. For my husband Dennis VanLinder. Was quoted $44.25 a night. Well called today to confirm the reservation and there wasn't one made. So the rate went up to 53.00 dollar's a night. Gave asked for the manager to contact us since Wednesday regarding a weekly rate. And no call. Supposedly tonight Friday the front desk clerk Eric sent her a email to have her call us. Well been over 2 hours and no call. So I called the reservation number and rebooked which we were not booked like we should and quoted 50.89 a night! Not happy on how this has been handled and the price. The manager obviously doesn't care about customer relations. Very disappointed. Please help!
Reservation under my husband's name: Dennis VanLinder
Booked into the days inn by whyndham in Georgetown Texas, when we checked we went to our room 202, I checked the room and bathroom and found appalling conditions, not only did we find the rooms appalling but there was a strong smell of mold, as we walked out to complain we found a very large knife stuck in our door, my female partner was terrified, I took photographs of everything.
I have been in the hotel industry for 40 years never encountered such conditions.
I was given a refund and checked out.
If this is the standard the company allows I will not stay at a whyndham property again.
I requested oceanview and got placed in an inside room. The room smells so disappointed. Virgina beach. False advetisemrnt
We were between houses and had to find somewhere to stay for nearly a month. We thought we had really struck gold with this place as they were said to be pet friendly and were willing to accept our 4 cats. We had struck pyrite. Once locked in all the troubles came about.
First, they would not clean the room unless we crated the cats, which we do not do. We compromised by moving the cats from one room to another to get the place clean, but this was a huge challenge as the cats would hid under the beds. About 90% of the time we just left the cats under the bed and they cleaned the room with no issue.
But when we moved out, a surprise charge showed up on our account - $250 for cleaning... after we already paid $4500 for the rooms and $450 for the cat fee! And there were no damages or messes other than what one would expect from living in a hotel room for weeks on end that housekeeping refuses to clean daily. We contacted the manager about this, and he said we should have more respect for his property and feel ashamed instead of posting negative reviews... so he charged us $250 for leaving a negative review. It is now my mission to leave reviews everywhere.
In addition to this mess - the breakfast buffet was always under stocked and missing something, the hot tub was broken the whole month we were there, and the rare times housekeeping did clean our rooms they didn't restock items, so we had to go down repeatedly to collect our own toilet paper, shampoo, etc. Also their corporate help-line just sent the general manager (the one we were having issues with) a report of our call and did literally nothing to help us.
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