Contact AAA Corporate

I have been trying to contact the O'ffalon, Missouri, area manager, David Patterson, since December 6,2023, and all I receive is the run around. I get told the employee had send him a email to contact me. Are he isn't in the office and is at the St.Peters, Missouri are the Wentsville, Missouri Office. When I contact them they just give me the run around as to where he is at. I then tried to contact the Regional Manager , Jeremey Hanna, leaving him a email asking him to please call me. As of the typing of this email I have not received a response to my request I left on his voice mail on December 21,2021. Any help that can be given to my request will be greatly appreciated.

I did not get my automatic renewal this year because I had replaced my credit card and did not remember the AAA renewal was on that card. I never got a reminder or notice that automatic renewal did not go through. NOTHING. Fast forward two months when my transmission blew and I discovered that my coverage had lapsed. They charged me $25 for same day renewal and use (so $141), PLUS charged me by the mile for bringing my car to the dealer. I have been a member for 30 years and expect better customer service than this. I should have gotten a notice that my AAA renewal had not gone through. We need an alternative organization with more loyalty to long time users and better customer service. I am so disappointed in AAA.

I called AAA at 10:30 to get my car towed to Lillington, NC. They said abt 48 minutes, never came, I kept calling and they kept giving me times and they didn't show up
After our local office closed, when I called they said on 2 different calls that they would send me a text to area code 336. My area code is 910. I was on the phone far too many times and when they finally come more than 24 hours after the 1st call, they said we had to pay $56.00 because it was over the 100 mile limit, they were going to tow the car to High Point NC, I know I told them it was going to Lillington. Too much apologies and no action. Not good customer service

As far too many people know, the service absolutely sucks. I am Wasting my money
I have Premier Membership, means absolutely Nothing. I bailed on my first request for a tow after waiting 6 hrs w nary a phone call nor text update. Yesterday, I place my call around 10
Am, driver showed up close to 730pm
Driver himself was cool once he showed up
Zero updates, attitude from the gals answering Probably because they are getting yelled at all day from nobody showing up.
Tho one in California was super nice and apologetic. I don't know what company I Hate more than them right now

I recently tried to purchase a set of four tires from your location at 124 Greentree Drive in Dover Delaware. The representatives name was Amanda Szymanski.
The tires I wanted to purchase were Michelin Defenders with a higher price from my local supplier. She recommended the Continental tires, Cross Contact LX20 including a rebate of $110. Plus the fact if I used my AAA Travel Advantage Visa Signature credit card with a $20.000 limit, that I would get an additional 5% discount. By using your Auto Care Department I would have spent $300 more than I had planned. She scheduled me at about two weeks out.
I had a trip scheduled to go out of town with my brother and his family that was approximately 100 miles each way, I wanted the new tires on my Suburban due to safety. She ordered the tires and made my appointment to have the work done.
Two days prior to my appointment to have my new tires put on my car I received a call From her not identifying who she was telling me that someone else had sold my tires that she said she had ordered that were there to another customer. She then said she could reorder the tires and we would move my appointment from 9:00 am to 11:00 am on the day she had scheduled my appointment.
The morning of my appointment at 9:00 am (My appointment was 11:00 am) I received a call from Amanda telling me the manufacturer no longer makes that tire and she could sell me something comparable. I told her I had researched the tires and knew they still made them as they are a popular tire.
She argued with me on the phone saying “it’s out my hands”. And said I could speak to a supervisor, placed me on hold and I did not speak to anyone’s else, as they did not even try to contact me about the matter.
I took my business elsewhere and am very disappointed with your automotive department. Since I previously worked with your travel agent Tina, whom was awesome in every way for a vacation to Jamaica for $7000.
In January of 2024.
I will not be using your Car Care Department. again. I do not think that Amanda has the knowledge or the expertise to be working with your sales team to represent your company. Is it just that she was aesthetic, and her looks that got her the job? I wonder?
Michael Gardner

i am a member of ins and tow .. they were taking my payments on auto pay .. they contacted me and said they dont have my info and want me to sign up for auto pay again ..
first thought they got hacked they lost my data they sold my data ..
after numerous emails to julie wise in glendora ca aaa still no answers .. also
3 support requests with online aaa no reply

i paid the month online and now i see they raised the cost of ins and tow
i feel i should not have to pay for their loss of data and i dont trust them to keep my financial data safe anymore my membership is up in 3 months and i will go elsewhere

Yeah, you need to vet who you contract out. Perhaps I was naive in trusting AAA, but the guy who drove the battery service truck ripped me off by first telling me that it wasn't my alternator and that he had a new battery for sale for $145, but I took it to my mechanic who figured out my new battery wasn't charging so he lied to me. He also used my credit card to buy $314.25 worth of auto parts online. Every time I( call to ask where I can complain your operators lately have been clueless and keep telling me it's not what they can do which is both not true and unacceptable. At least transfer me to the right department, that is a basic phone skill that should be common but apparently not. So I want my $145 back as well as the $314.25 I am disputing on my visa card he used.

So after years of great service, this is what I get. United Towing and battery is the company you contract with that did this and you can't even give me the righty number to contact management either. You really need to get it together AAA and give me what I am owed. You are liable for who you contract with whether you like it or not.

After 33 years of being a member with the Automotive club I have come to realize their discounts are more valuable to me than their roadside assistants. I was on the side of the road needing assistants and after talking to 5 people for a total of 50 minutes they still had not dispatched assistance at the point I remembered my car insurance has road side assistants and I will just call Farmers Insurance Road side assistance in the future.

On 6/12/20 I went to my doctor at 100 Green Valley Parkway, Las Vegas, Nv. When I went to pull out of the space in reverse. It would not go into drive. Tried to callAAA but my call did not go thru. I was standing outside looking for someone to help me. I FELL DOWN ON MY BACK (110 Temp. People helped me up, One of the people called AAA and told them about the car going in reverse. They said since the car was drive able they would not tow me. WAS I SUPPOSED TO DRIVE HOME BACKSWARDS.
I have a member of a number years, I do not expect to be treated like.

I have been on hold for 3 hours with no updates and unable to contact anyone at AAA, it is unbelievable that I have been on hold for this long.

I have been waiting for a tire change for over 7 hours!

The only places I can get a tired changed will be closing in less then a hour!

AAA repair service
12.10.19 was towed to Santa Cruz Motorsport had the car for a few day before they called us said it needed a new battery and possible water pump. My husband ok to replace those. A week later they called and said they needed to put in a rebuilt engine, gave a quote of 2-3 thousand dollars my husband said NO WE DO NOT HAVE THAT KIND OF MONEY. Then they left us hanging while they went away over Christmas
We called every day until finally they were back and we were told that the head were rebuilt and the bill was $2,900.00. What do we do now???? Here it is Feb and we still don't have a car. Now I was told there would be $75.00 a day Storage fee because I am running a fundraiser on facebook with there name on it which I removed there name. Can you help I am a recent disabled had to have my leg amputated I have a lot of Drs appt. No car to go to them in.

I had a tire puncture 2" from the side wall they would not repair it " patches only no plugs." Why do they not do what is appropriate for the problem? This year and last year they would not make appointments for emissions checks at this time of year but the advertising said call to make an appointment. Why is the AAA Car Care Plus so poorly managed. I will avoid the place and go to a better company that has good and honest operations.

I went to the Peabody Ma. office of the AAA to renew my drivers license, which I have held for 57 years I am a Veteran and senior citizen, I brought all the documentation requested by the Ma. registry of motor vehicles and also filled out the application on line with the RMV. I brought everything to the Peabody Ma office and after waiting in line I was told by the clerk that my social security card was no good. I was given this card over 50 years ago. I showed her more documents than it would take to get in the Pentagon. I have been a member of the AAA for many years,(member #6202401802061005) I am very disappointed in this office. I am sitting by my phone awaiting some to pick up the phone, it has now been 1 hour and 22 minutes. I am hanging up now and hope to hear from someone at the AAA.

It started last evening 1-6-2020 around 4:30 pm my low pressure light came on I went to their garage asked if I could get tire fixed they said they were closed but still put air in the tire then asked me if I wanted to make an appointment I said yes next day at 10:00 Am went to garage today1-7-2020 they took my vehicle in I waited for it they came out and told me that the valve stem was leaking told me it was a tmps valve stem and that it would cost 70.00 dollars to repair said fix it after am hour it was done paid for it and left the garage on my way around town doing errands the tmps light came on when I got home I made an appointment at the dealer tomorrow 1-8-2020 at 10:00am point is they did not finish the job charged me 90..00 replaced the valve stem but did not reset the codes

i called for a towing service i waited for more than 4 hours for nothing u guys keep playing games telling me the tow truck will arrive at a certwin time n it never does another thing is that i explain clearly were was the car going to be towed from and to were so when they finally show up its excuses after excuses why they cant tow the car they should off said that since the beggining instead of waisting my time more than 4 hours and i been a customer for over 4 years i been paying monthly for this n when i need ur service you guys cant even do that i could of just paid a tow truck this one time instead of paying monthly it would off been way cheaper n i can save more my money but ur workers n secretary are rude n they cant get the right information out to the clients n just get new workers n new tow truck drivers cuz people are getting tierd of this kind of service n im not the only one that thinks like this kind of service n there gona start going to another provider thanks for reading my complaint

Went to the City of West Covina office to get quote for home and auto insurance. Agent Rose Duron quoted me a satisfactory price. Proceeded with home inspection. A few days later, 9/21/19, over the phone agent quoted me final price. I was satisfied and proceeded to give $485 up front payment. She said she would send e-contract to sign. She sent it and I signed after reviewing it, but then a follow up amended contract was sent to me with a revised effective date and price. The amended price was $100 more. The agent called me the next date to tell me she was waiting on me to sign the forms. I told her I already signed it. She said I needed to sign the second set of forms. I asked why the need to sign the second form. She responded, it’s because she changed the effective start date, but made no mention of the revised increased price. I brought it to her attention and she responded that she was not aware and will look into why the increase. She said it was an overnight on her part and the increase is some sort of longevity charge. I explained to her that my payment was made based on the quote given to me over the phone and the contract I already signed. She said, she has to include the $100 increase. I told her I felt she was being dishonest and deceptive her practice of selling me the insurance and told her to cancel and reimbursement my payment immediately. As of 9/30/19, I have not been reimbursed. I was told it would take 10 days to reverse the charges. In this day and age of point of sales electronic payment processing, I don’t understand why it’s takes such a large, reputable, and well established organization that extended period of time to process a reverse payment. It’s just unbelievable and unfair. This delayed process causes financial hardship to customers and potential customers.

I was treated very unfairly on my first service request in 3 yrs. I have been a member since 2008 .AAA refused to tow my vehicle after waiting 5 hrs. They sent the wrong towing equipment for the nature of my problem after I explained to the rep.the situation .Then they contacted someone who they said had the right equipment. The towing co driver called me with an eta .I asked if he had what was needed. He said no and he was going to call his supervisor then call.me back. After waiting 30 mins I called him, no answer and no voice mail set up. I then called for assistance and was told that I threatened the driver and was refused service . I NEVER threatened anyone. I was polite. I told the rep that she must have me confused wit!h someone else. I was in shock.I would appreciate an explanation . Also, I was never contacted by AAA with updates. Please call me at 813.270.5739
David Ferreira

I have been a AAA plus member for 30 years and never had an experience worse than Saturday. I waited patiently for five hours for a tow that never came despite assurances from many customer reps that a tow service was coming. I left my car unattended Saturday night and told AAA that they could have someone tow the car to my house. That never happened. On Sunday, I waited another three hours before a towing service not affiliated with AAA finally towed me.

Waiting over 3 hours and still no sign of a tow truck, called to speak to a supervisor and agent said too bad pay for it yourself and try to get reimbursed but it’s doubtful you will. WTH I’ll be cancelling my service with them tomorrow.

My vehicle was towed by League City Towing in Texas, which is one of your towing companies. The initial response time was good but it was a nightmare after that. After we were on the road for 20 minutes the driver said he need more fuel. Instead of going to a gas station he said he had to go back to the yard because the company doesn’t provide for refueling on the road. What a ridiculous way to operate a towing business. We had to backtrack for 40 minutes and after arriving at the yard it took another 30 minutes and then we went to a gas station. At the gas station he was told to put on chains and remove the straps. There were 3 or 4 other company employees there and one was supposedly a manager. Then they told me I had to prepay $488.00 before they would leave. I called triple A and they said yes , pay them. What a unpleasant , unprofessional and obnoxious way to run a business.

my towing company contacted Utica office in jan of 2019 had atalk with a person who was not very nice said he would come toto my office so we could talk rates and what insurance was needed he never came try ed to call leave messages do not call back we have tow companys driving up to thirty miles to service aaa customers meanwile customers are waiting somebody please contact me from corp officebecause cant get any answers from utica office they are not very with the program

I canceled my car insurance with AAA over a year ago. On May 20 $81.00 was taken out of my checking account for membership. For some reason when I cancelled my insurance the agent did not cancel the automatic renewal for the membership. I spoke with the Brad Marcks on May 20 he stated he would take care of it. On May 30 I spoke with the Brad again regarding why I had not received my refund yet, he stated he did not why I had not received it yet, that sometimes the refund department was slow. On June 6 I spoke to another agent at the same office he advised me that the request for refund was not put in until June 6 and it would be a month before I received my refund. I have to budget my money and because of this charge my bank balance was in the negative.

Allow me Just few words to Express myself how I feel about Aaa insurance company.
April 30th I had an car accident that involved with AAA because the one hit me insured by AAA she ran red light and hit directly to my front driver side close the wheel I did not report the police or did what I supposed to do I just collected all her insurance information and took pictures of damaged and then I let her go just keep thinking that lucky that I'm still alive. Even though I dont know how to get home lucky some one offered me a tow with a little money because he is going the same way after I got home first thing I called her insurance to confirm the policy is good and then I report and they said they will investigate to see whose false was it lucky I have witness he saw everything happened he was one to tell her pull over and gave me his number and said in case I need a witness. Three days after the accident her insurance called and said it was her fault and said they will send an adjuster to my house for an estimate next day a woman called and claimed herself is an adjuster she said she ll come tomorrow . Next day I waited for her to call before she get to my house and she called and said nobody home i said i told you I'll be at work but the car on drive way you can take a look and my wife is inside just knock on the door and she said I dont see no red Toyota anywhere I asked what you mean and are you in the right house she told me the address i cant believe she is in wrong house after I told her the right address she said she already updated and will follow up I waited for her thought weekend and nobody called I'm was frustrated and I started making calls from work it looked bad for me but I have to do some thing still no one answer or call me back next day u called Toyota dealer to come and take my car for them to take a look . Later that AAA called and I told them I had my car at Toyota and AAA guy who is charge of my claim sai ok because they have office there as well 2 days passed he called and said my car is total loss it cant be fix and some one will contact me next week. And I waited for them to call almost 6 days and Saturday morning some lady called and said she ask for my wife because my wife is owner of the car after talking to my wife she said the car totaled for 12224 that is low ball and my wife found out that they forgot to market few items such as back up camera and leather seat she emailed back and said that she'll look into it and let my wife know tomorrow. Next day no body called and weekend my wife started calling the lady who spoke to her but her voice message said she out for the rest of the week my wife called her manager and left a message and 2 hours later he called back my wife talked to the guy about what happened she tried of waiting and she told him about the items they forgot to add and the offer they give is too low she doesn't accept and tomorrow is last day of the rental car The guy ask my wife what options they forgot to add and my wife said back up camera and leather seat and he said that he looked and said it doesn't appear that her car has those options my wife said I know my car i said it does have you can call AAA office at Toyota dealer and have your adjuster to find down but he said why doesn't my wife go to dealer and take picture then send him and my wife said I have 4. Kids to take car and they're all under ages after 10 min of talking he hang up nothing has settle what do you think?I thought America is about helping one person fall on the track but the ine behind will help to stand up and keep going until finish the race but now I think you fall the one behind no hesitation to step on you I though the people behind is the insurance company help people to get people til they're back on their feet I saw a marine carried a mother with a baby during harvey storm and that was a spirit insurance company needs people like that helping other carry them to safety dont step on people when they are down and thank you for me to Express my feelings and concerns.

Hello Member number *****************MeMe Penn was told that she was going to be towed *** miles from Denison, to Tulsa Okla.*She was lied to by Christal the agent. Also, Supervisors Lisa and Debbie did not offer any help at all to resolve the issue. I am very disappointed with your service. You should tell customer's if they have a 7 day waiting period before getting the 200 miles towing. I will not recommend AAA and will make sure I let corporate know and channel * news about this inconvenience you have caused!**My number is 972-445-7236 Dexter Gardner, I am her uncle.

I got rv membership and the brakes went out on our new rv. I called for a tow- and was told since i had a flight to catch- yes they could meet my husband but call back close to time i need tow it can not be scheduled in advance.
I called back- lady said my husband could not meet the tow truck said she was putting me on hold and hung up on me. Called back a third time- was asked so many questions about ownership of my rv- is it a class a b or c?
I said i dont know and the guy said that is weird- they have a lot more questions for not knowing that. Was being asked for plate number and registration info- if the toilet and sink is working?? Stuff NOT pertaining to the tow. They were VERY rude- i paid for the rv plus membership' with that I am entitled to certain services. After being treated the way I was - it was hostile and rude and almost accusing me- not sure of what- when i was stressed out, in a rush to catch my plane- had daughters graduation before that, so left the rv and asked husband to meet tow-
But please pull the calls. A customer should NEVER be treated like that.
I honestly, dont know if I want to continue my membership. I paid a lot of money for the year i deserve better service.

The policy # A3-960282-1.
I recently received the renewed policy with a rate increase of 11%. I made the research among my friends also having AAA coverage and found out that the average increase is about 7%. I wonder what makes me so lucky to have such a discriminatory treatment? If you find that my new policy has an error please recalculate the fee.
Thank you,
Sincerely,
Yefim Fundyler

Live in Alabama but while on vacation accidentally locked keys and phone in car at beach in Miami. Thankfully had wallet with AAA card. Borrowed a phone and called for service. Gave all info to lady regarding make of car, specific location etc. She states A-1 Lock & Key would come. I explained my phone was inside car and she said twice she would tell driver he could not call and give updates on arrival time etc. Was told service would arrive between then and one hour from then. Waited almost 2 hours and no one came. Window was down slightly and managed to use a friends fishing rod to pick up keys off front seat of car and bring them through window. Called to cancel service request. Spoke with a man this time. First he said someone had already called and cancelled the service request. I said I did not do that. Then he states the service man tried to call and got no answer so the service was cancelled. I explained to him my phone was locked INSIDE the car as i had told the first person I spoke with. Lastly he states the service man came but was unable to locate the car. I explained my wife and i had been standing beside the car almost 2 hours and NO ONE had ever arrived, passed by, or even circled the parking lot. The man at AAA never once said he was sorry for the inconvenience or that he would try to find out what happened. All he said was" Okay. I'll tell my boss." Never offered to have someone follow up and return a call explaining why we were treated this way.

On 5.3.19 at approximately 8:00PM a visitor to Cooper Health Care in Camden, NJ couldn’t start her vehicle. Triple AAA was called. The person who was sent here was extremely rude and really scared the employee. The AAA employee was being aggressive and was very rude. Please find out who this person is as he did not provide his name. I am amazed at the poor customer care provided by this AAA employee.

Breakdown recovery on Tuesday 23.04.19 Re fitting of a new fan belt which was at hand already.
Unable to complete the job, accordingly the fan belt tensioner was broken.
Ordered and paid for a new one.
While the car was dealt privately, the mechanic changed the part that was recommended by the AA mechanic on sight.
Only later to found out that there was nothing wrong with the part except the AA mechanic could not replace the fan nelt.
Resulting for an extra expense which was unnecessary on my behalf considering that I'm only a pensioner and been a member or AA for a good number of years.
Hence I was out of my pocket for £75.
Thanks .

I am going through my debit card being compromised. My debit card has been re-issued twice in a two week period, bank recommending police report and investigating out for identify thief. I was out of the state, however, I do check my email everyday. My payment was due on April 7, 2019 to be withdrawn from my debit card. The bank did not accept payment due to this issue and with all the accounts I have I did not remember that my auto insurance will be charged to my debit card. Every other company contacted me, informing me that payment did not go through, either by email or telephone voice messages.

However, you company just waited until the 10 days grace period to sent me an email letting me know that payment was not received, that if I did not make payment by certain date along with the late fee that my auto insurance would be cancel. I called spoke with a rep, manager and person above the manager (manager's manager). All that they focus on was that I had already had a late fee waived before. And that was another whole issue with your company rules and regulations. Not of my doing, but as the rep stated that last time that just how your system is set up.

I am very disappointed in your company especially with regards to your policy, rules, regulation to issues with identity thief. All other companies reach out to me regarding my payment not going through and I made arrangement to make sure payment was made in a timely manner with no interuption or late fees. But your company said they only try once to charge the payment do not send out a letter or email, until after the 10 days grace period. And they will send you a email and letter. I responded to email the same day sent. I have not received the letter.

In my point of view, I am going to facebook and blog to see the point of view of others, they is not a fair business practice. All companies, bank, merchants etc. do reach out or try to by emailing, texting, or calling customer/client in regards to payment not process! I do not see why I have to pay a late fee when your company did not even try to reach out or see what was happending. What if I was in the hospital or an accident. Do you think that I would be checking to see if an automatic payment went thru or not.

I will also continue to check if there is another way that your company could find a way to help those in situation like mines, And again all I heard was that they will not for any reason wavied a late fee but only once in the year. WOW!

If you can give me some guidance in changing or providing better results to circumstances like mine. Please advise. I will also contact the better business bureau. I should not be penalize for someone stealing my information.

Sincerely,
Zeli Irizarry

I used AAA on 4/4/19 to pickup my car and take it to a auto shop but when the tow truck driver delivered it he hit a poll and cause damage on the rear end on the passager side. I notified AAA on the next day after receiving a call from the shop that the tow truck driver did damage to my car. I was by the customer service rep that needed to contact the tow trucker company after a day of two of given the run around I call AAA which I was told they are looking into it and that it would take 2 or 3 business days. Today is Thursday and now I get told it will take7 -14 business days. I use AAA because it is to give me the security of being safe but that is not how I feel plus it has cause me to lose valuable time from my job to contact someone about getting my car fix. I did not hire the tow truck company. All I did was use my AAA service to get my car to a certain destination but along the way it was damage. Now I have to play chase to get my car fixed when I am not responsible. I just want my car fix so I can go about my life.

My daughter had a flat tire in Orange County California last week. The tow truck driver had difficulty with his compressor when installing the donut spare. She had a flat on the spare within 10 minutes. She called AAA again and was sitting on the freeway from 1:45 am to 3:30 am. The CSR told her that someone would be there within 20 min, 10 min. etc etc and no one came until about 3:30 am. She was sitting on the freeway, with no shoulder and the CSR kept putting her off. At one point the CSR hung up on her. I called about 3: am and they had no record of the 2nd call. A supervisor got involved and said that there was no record of the second service being put in.I called the next day to make a formal complaint and have not had any response. I paid $460 to have her towed home. This never should have happened with the spare. It was installed with too much air or it would not have gone flat. Also, the tow truck driver did not give me a receipt for the tow service and said that it would be mailed. This has NEVER happened where I was not given a receipt from A AAA tow truck driver. I am making a claim for the second for the service and the spare tire.

On Sunday March 24, 2019 my wife was headed to Orlando, Florida from Ocala, Florida and traveling south on the Florida Turn Pike when she encountered car trouble . She pulled over on the right side of the Turn Pike as close to the safest place possible. However it was about 6:45 PM and getting dark. She called AAA road service and advised them where she was and since she was on the Turn Pike it was deemed an emergency road Service. My wife called for Road Service about 6:45 PM and advised the agent that she was at Mile Marker 176 just past exit 278 with Flasher lights on. The agent said some one would be out in about an hour. By that time I ,Donald Orr arrived to assist my wife and we waited over an hour and called back to check on when the wrecker would be there and another agent took the call and we had to give the information all over again,the agent stating that the last one didn't place the order that it was shift change and no one called for a wrecker. So we stared all over again and waited another hour and half, yet no one came. AFTER FIVE HOURS speaking with FIVE agents Threatening to call 911 FHP for assistance ,the last person we called contacted a wrecker service from Sorrento, Florida and he arrived after midnight and picked up the vehicle. I have been a member of AAA since 2001. My membership number is 429-014-164047190-3. We both are diabetics and I am a heart patient No one should ever have to go through something like this.

On several different visits to your Los Banos Ca office I have always gotten the feeling of Discrimination. While there was always 3-4 employees there, my wait has always been 40 minutes to an hour. This store has No Customer Service outside of waiting your turn. Staff just sitting around talking on their cell phone while there are members waiting. Today, I went in to pay my bill and was totally ignored by an agent sitting at his desk right in front of me talking on his cell phone. After 30 minutes of being walked passed by your staff I had had enough. I like being a AAA Member, but being treated in this manner is what I don't like.

On 3/9/19 my son call Jerrill Leon placed a call for road side assistance around 10:00 am and the driver get to my address 133 Sheline Drive, Havana, FL 4 hours later. He was totally incompetent. He said he could not find the address and when he got in the neighborhood he rode past my house twice, after me giving him directions, I yelled to no avail. He called approx. 5 to 6 times saying he was in Havana and would be there shortly. I have had some unpleasant experiences with AAA tow service before, they stole my battery out of my car and when it put me down I found it was not the battery I purchased. I am not happy with the level of service I have been receiving from AAA and I will cut ties after the period is up. I had to take the driver to Cairo, Georgia so that the vehicle would arrive to its destination. I lost time money and gas I was disappointed and frustrated by the lack of service provided. Currently, I am a plus member 4290141301116201 and I am totally unsatisfied with your service delivery. In September, do not send me or bill me for renewal, I am done. Poor service, poor quality and unreliable equals incompetenance.at the highest level.

On October 2018 our Toyota Tundra Truck had to be towed due to a Starter problem. We called AAA for towing. Due to tidal flooding the driver said he was unable to tow our vehicle to the garage and returned it to where he picked it up. He also stated while towing he heard a loud bang. He stopped inspected the truck and walked down the road but did not see anything. He said he would come back and tow it when the flooding subsided. When we went to check on our vehicle it was still in the parking lot from which he towed it, but the trifold cargo cover(tonneau) was missing and there was damage to the truck where it had been attached. This explains the loud bang. AAA was called again and we informed them that the truck had been returned to where it was picked it up, with the cargo cover missing and damage to the vehicle. After many apologies from AAA and many discussions each time being told someone would get back to us in 5 - 10 days. This has been since October 2018. Since then an adjuster called, asked if we had receipts, and offered half the price to replace it due to depreciation. I have been a member of AAA for twenty years and now realize my only recourse to recoup our loss and damages will be small claims court. (Thank you very much) I'm so disappointed in AAA and how they are not the trustworthy organization they project themselves to be.

On 2-15-19 I placed an order for roadside assistance at 3:15pm. I shortly got a call back from AAA that the original tow co. wasn't going to be able to make it and she would call me back with a new co. I got the call a few minutes later and was told the wait was going to be 60 min. After checking my phone for update, which weren't any, I placed a call back to AAA at 4:38 pm to find out where the driver was. I was told the driver needed more time. Right after that call, I received an update that said the tow co. would be arriving at 5:53. Next another update 5:59, then another update for 6:36 which is when the driver showed up. I have never had to wait for over 3hrs 15 min.for service. Also, the night before we needed a jump start on our car and ended up waiting for over an hour. It is rare for us to complain about AAA's service unfortunately, we were very unhappy for the long wait. We have been customers for a long time and I wanted to bring this to your attention because of the unsatisfactory wait time and to let you become aware of this situation.
Thank you,
Barry and Maureena Graham
Membership #429 014 662944911 9
4275 Hartville Ave, Cocoa Fl. 32926

I have been a AAA member for years. I have never had any reason to complain until now. On 1/13/2019 at 4:00pm I called for service. I had a flat tire and was stranded on interstate 95 in the middle of the Thames river bridge in Groton Ct. I told the operator I was in a dangerous place and needed immediate assistance. I was told someone would be there in approximately 2 hours. I explained again that I was in a bad place. I was told someone would be there as soon as they could and to wait. After a half hour or so a Connecticut State trooper arrived and had me drive to the end of the bridge to the center medium and wait there. He and other officers waited with me on and off for several hours. After all was said and done I waited in the center medium of I 95 over four and a half hours for a tow truck. During this time they (AAA) would call and tell me the driver they called refused to come and someone else would be there soon. They did this twice. The driver that did tow me was Bill from Bills roadside service. He called and told me what he was doing and how long it would take and he would get to me as soon as he could. He was polite and treated me well and even brought me home. I have used your services in the past and have never waited more than an hour and a half for service. This was an awful experience and I thought I should at least write to let you know what had happened to me so it may be corrected in the future.

Twice I've cancelled after no one showed up, waited over 2hrs. One time for a tow another for a flat tire. Been waiting an hour now for a tow. Representatives never call back to see if the service have shown. Tow companies seem to forget you or they call saying they can't find your address. Took my membership money and do not give the service promised.

I wish I could give them a negative rating. Have been a member of AAA for 26 years. I pay for my wife's membership since 2001 and my daughter's membership for many years. Called for a tow because my check engine light was blinking, car was shaking violently and there was a burning smell. THEY REFUSED TO TOW MY CAR! They said it had to be disabled. So I had to keep driving it until I was totally dead?

Called Travelers roadside assistance and they had no trouble sending someone out.

So tomorrow GUESS what I will be doing. Calling to cancel three memberships.

I purchased a vacation in September of 2018 and was turned around on the plane after landing in Cancun, Mexico. My friend and I both never got to use the vacation. I have submitted numerous emails, evidence supporting my refund and you still wont refund me. I am planning on filing a small claims suit against your company if I don't receive my refund after almost four months. I have already picked up the court papers.

12/27/18 called for road service ( flat tire) for my 2007 Pontiac G6. Tony's towing arrived W/N 30 min. Driver informed me he could not remove the tire, as it needed a special tool. He informed me I needed a flat bed for a tow. I took the driver at his word. Called next morning for tow & same company respond w/n 30 min. Towed my car to 76 station in Bonita Ca. When picking up my vehicle, I asked about special tool to remove tire. Was told ( no special tool ) needed. I was charged $30.00 for removing the flat tire and replaced w/spare. Was given discount by manager. Total cost ( $27.00)
I took my vehicle to discount tire. There I purchased a new tire and inquired about this special tool again. Was told by the
salesman no special tool needed for this. I have this written on the invoice I received from the mechanic to replaced the tire as well. I feel AAA owes me a refund of $27.00. I have been a member of AAA for sixteen years. I am very handicapped and disabled with terminal illness. I am totally disappointed how this situation was dealt with. I have all my
invoices and can prove my bad experience with AAA & Tony's towing. Juanita Farrell 619 755 5239

Yesterday December 28’18 around 3 pm I called AAA. I spoke with the operator (he) that My 2006 white Honda Accord almost got flat tire that need nitrogen fill.
He said, we don’t have nitrogen, you just need to google yourself to find the tire store who have it. I said I am not from this are (plant city, Fl) beside worried about my tire will be flat soon and the reason my husband and I buy a member of AAA so you can help if we have a problem. Then he said ok he will send the tow truck and called the tire store who has nitrogen. 4 pm tow truck came and I followed him about 10 miles and when I got there they said they don’t have it. The tow truck said the AAA just alllow him 1 drive and he just left me there and I have to found myself.
Just because I have a broken English the AAA gave me that bad service?

On 8/18/2018 I submitted transcripts for my children for the good student discount at the Rancho Cucamonga office. On 10/24/18 I called to follow up on the status of the good student discount, I spoke to Carter Lamont who said that they could not find the documentation, so I e-mailed him the transcripts. I followed up 11/12/18, and spoke to Joshua Duarte, and e-mailed him the transcripts, still no action. Called again on 12/1/18, spoke to Griselda Ruiz who assured me if I e-mail the transcripts that she will make sure discount is applied, and still nothing happened. Called again on 12/8/18, spoke to Cindy who said that she would leave Griselda a message and that she will call me back the following Monday for updates. I did not receive any call back, and last I check, the good student discount still has not been applied. I am really disappointed with AAA's customer service. I am a long time member and this is the first time having encounter this much problem for something so simple.

Kendrick Ong
9097756146

My daughter had an emergency and needed to use her AAA service. AAA came to the scene and was unable to retrieve her car from a parking garage, so we were told by the serviceman and a customer service rep that we would have to call around and find another company to come out and then submit the bill for reimbursement. The serviceman, in my opinion, spent very little time trying to obtain the vehicle, we spent two hours waiting for him to come out only to be told that we needed to call someone else. We found a company who came out and retrieved the vehicle and charged us $485. I submitted the original bill and the reimbursement form to AAA. I never heard anything so I called several times until eventually a lady named Linda called and said my check was on the way. I received a check for $29 with no explanation. I again started calling Linda repeatedly for an explanation. I received 1 phone call where she stated she would resubmit my info.. I have yet to hear anything back from her or anyone else from Triple A. This is the absolute worst customer service I have received. I would give them zero stars if I could .

Hello im very dissatisfied and upset that my claim Adjuster who can not waive my deductible when the incident was 100% not my fault and the only reason she can not waive it due to unable to get in contact with owner of car or driver who from the start were very un helpfull and now im stuck paying for something I did not have fault, very poor service and can believe an insurance like this can not waive a fee that they can easily do just because they feel that they will not be able to collect the money from the parties who are responsible.. I will like someone who can assist with this matter or ill be happy to proceed with legal action and contact the BBB thank you.

first time in 20 years I contact AAA, I need a flatbed to tow my car I waited an hour and a half and never showed up two and a half hours they show a tow truck on a flat unbelievable time to cancel

Ordered AAA, and then decided to cancel it (I decided to receive this service through my insurance) within 5 minutes. The funds were immediately withdrawn from my account.

First they lied and stated that I had received services (within the five minutes, to prevent a refund), and we had to prove that it was not true. Next they (AAA) stated that it would take 5-7 days to receive the refund. When I did not receive the refund within that time frame, We were then informed that it would take 10 business days to receive the refund. When I did not receive the refund within that time period, we were then informed that it takes up to 14 "business days".

It took AAA "2 seconds" to remove the funds from my account, but they are "very slow" when it comes to returning your refund. The "14 business days" will be up shortly, and hopefully my refund will be returned to my account.