Contact Jiffy Lube Corporate

Went to Jiffy Lube in Downey, Ca (on Lakewood and Imperial Highway). I inquired about a engine flush wirh a oil change. At first representative said only oul change would do then asked about flush they said you really need it. So got it. After I got home and talked to brother in law who is a mechanic said did not need flush. Paid extra $89 for service not needed. Need to know why I was misinformed just to get the ectra money?

I paid 216.84 on July 6, 2019 at Jiffy Lube # 3775 at 2836 Washington Road, Augusta Ga for oil change among other things.

On the evening of July 12 I was headed out of town when my car started pouring white smoke out of the rear, engine light came on, and it began to shake as I was pulling off the interstate. Called a tow truck, they took to a shop in a town about 30 mins drive from where I live. I got my car back on Tuesday morning, $109.00 charge for them to fix it, check it all out, and tell me this: "found oil filter and oil drain plug left loose causing oil to gather in the skid plate which appears to have splashed on to the exhaust causing the smoke. Technician was able to get additional full turn on oil filter & 3/4 more turn on the drain plug. This style drain plug has a crush washer that needs to be replaced at every oil change they are single use only."I was also told the car was leaking oil the whole time because of this AND they had overfilled it by at least 1/2 qt. I had to borrow a car to get to work, get rides back and forth to shop, etc. Called JT the manager at Jiffy Lube he didn't believe what was reported and said I should have saved the crush washer and brought the car to him fix. Instead of listening he immediately became defensive but did say if I come back he'd take good care of me. Needless to say I wont trust my car with Jiffy Lube ever again.

I had my oil change & an air filter change & when they installed the filter they did not properly put back the part they took out to be able to install the filter & it was making a lot of noise.I went back to complain & the Manager,his name was Max that i have to wait in line since there were 4 cars waiting.I told him all they had to do was to tighten the screws that they left loose but he said no. to wait would have been an hour & a half according to his estimate. This is a part they had to take out to install the filter. I had to bring it to my mechanic to tighten the screws up & it cost me $30.00 because five screws fell off..

I have been using the Jiffylube 2240 Springfield Ave Vauxhall NJ 07088. The Supervisor there his name is Luis is the worst supervisor that Jiffilube has had. For the 2nd time they failed to out antifreeze in my vehicle causing my car to breakdown on the side of the road. I called Luis the suoervisor early in the morning on 7/16/19. I told Luis that they didnt add antifreeze to my vehicle and that I will be there after work to get that done. He said that he wouldnt be there but would tell the other supervisor Coleman about my situation. When I called Coleman after my car broke down he said he had no idea what this was about. Hung yo on me twice and refused to help me. I have been coming here for years ans will never go back again. I will alao make sure that I tell all my friends and family never to use that Jiffylube because the service is trash. I expect someone to gey back to me ASAP regarding this matter.

Luis Rabines

07/12/2019
I AM FILING ANOTHER COMPLAINT, SINCE THERE HAS BEEN NO RESPONSE ON YOUR COMPANIES BEHALF. I WILL BE PICKING UP THE MAZDA 6 (2012) FROM THE ROYAL PALM BEACH LOCATION ON 441. I SPOKE WITH THE NEW MANGER THERE MIKE (VERY NICE PERSON), HE TOLD ME THAT HE WAS GOING TO GET IN CONTACT WITH THE CORPORATE OFFICE TO FOLLOW UP ON THE VECILCE SINCE HE WAS NEW AT THIS LOCATION. HE TOLD ME THAT THE DISTICT OFFICE TOLD HIM THAT THERE WAS NOTHING MORE YOUR COMPANY WAS GOING TO DO TO REPAIR THE CAR THAT WAS DISSTROYED BY JIFFY LUBE. MIKE ALSO STATED THAT USUALLY WHEN AN ENGINE IS CHANGED OUT AFTER IT HAS SEIZED, THAT IT ALSO CAUSES PROBLEMS WITH THE TRANSMISSION. MIKE ALSO SAID HE TRIED TO JUMP STATE THE CAR TO CHECK IT OUT AND IT WOULD NOT EVEN BACK OUT WHEN HE PUT IT IN REVERSE. THE TRANSMISSION IS COMPLETELY MISSED UP DUE TO THE ENGINE SEIZEING AND YOU TRYING TO REPAIR THE ENGINE. I HAVE BEEN MORE THEN PATIENT WITH YOUR COMPANY TRYING TO GET YOUR CORPORATION, BUT HAVE BEEN TOLD SINCE YOU CHANGED OUT THE ENGINE THAT I WILL HAVE TO GET THE CAR REPAIRED AND PAY FOR IT MYSELF. THIS CAR WAS IN PERFECT CONDICTION AND HAD NO ISSUES BEFORE YOUR EMPLOYEE DID NOT CONNECT THE OIL FILTER BACK CORRECTLY AND THEN IT FELL OFF THE CAR COMPLETLY. THE CAR LOST ALL OF THE OIL WHICH THEN CAUSED THE ENGINE TO SEIZED (SHUT DOWN COMPLETELY). YOU EVEN REFUSED TO HAVE IT TOWED TO A TRANSMISSION COMPANY, SO THEY COULD EVALUATE THE DAMAGE TO THE TRANSMISSION. I AM ASKING THAT YOU DO THE RIGHT THING AND TAKE CARE OF THIS CAR AND RETURN IT IN THE CONDITION IT WAS IN BEFORE YOU DAMAGED IT. YOU CAN REACH ME AT 561 358-4043

I have been a Jiffy Lube customer for at least 25 years. Ninety percent of the time I have been happy with the service you provided. But in the last two years something has changed. Jiffy Lube employees have become incompetent, but what is far worse, they lie in order to cover up their incompetence. Also, they routinely call their customers some made up terms of endearment like "Bud" or "Boss." I for one do not like to be addressed as "Bud" by someone younger then my youngest child.
Let me now get to the details of my last three visits to Jiffy Lube.
I was in Las Vegas, NV and a battery on my Acura started to die. I went to Jiffy Lube. A battery was ordered and delivered in about 30 minutes, but it was a wrong battery. I clearly heard one Jiffy Lube employee tell another that he had ordered a wrong battery, but I was told the delivery guy made a mistake. After second battery was delivered and installed I was on my way home to California. Within 100 miles I started getting warnings from my car computer that the battery needed to be replaced. Turns out your employee did not tighten one of the battery terminals to the post. Just slipped it on. The entire battery was attached to the car by just one tie-down.
On the next visit I took my second car, a Honda, to a Jiffy Lube in Oceanside, CA. Although the receipt clearly stated so, the floors were not vacuumed and windows were not cleaned. Additionally, the driver's floor mat was dirtied with old motor oil and the inside of the drivers door with new motor oil. I had not complained to anyone at that time because it was after dark and I did not notice anything until the next day.
Today I went out of my way to avoid the Oceanside Jiffy Lube and drove much further to Temecula, CA. I needed an oil change and a tire rotation. I asked the receiving employee if they do tire rotations and he said yes. After waiting unusually long time (15 minutes or so) to talk to the desk person, I was told that their lift did not work and the tire rotation cannot be performed. After the oil was changed, I inspected my car and the receipt and saw that once again the vacuuming and the window washing was marked as completed but in reality clearly not done. Additionally, the oil life counter was not reset. The reset is not a big deal, but this has never happened before. This time I complained about it. Immediate response was that they they had camera footage to prove that they did perform the tasks in question. I called the employee over to my vehicle and showed the dirty floors and windows. He offered to clean it but by then there was a line of vehicles waiting in front of each bay and I was too upset to wait.
Right now I feel that I am done with Jiffy Lube! The way this complaint is handled on your end will determine whether I stay as your customer or leave forever.

I always go too my car dealship for my oil changes which is pro Jeep on 104th in Colo, but I bought a croupon and on June 3 ,2019 to get my oil change and they were very busy it took over 2 hours for them too complete my car had too pay for a filter too be changed because they told me mines was bad everything was great I even took your survey and give them a very good review because even though it took longer then it was supposed too be, took my car home and my son noticed that it was leaking oil so I called someone and they told me too give it time too the new filter and oil change too take so I did then I call on Friday and they said too bring it back too them because maybe something might have need too be adjusted so took it this after noon which is Saturday June 29th and your Manager told me that it’s been leaking from a caski and that it wasn’t there fault my 2913 DODG JOU has never had any leaks whatsoever I bought it brand new and I always have taken good care of my car it’s only got 58 thousand miles on it and I would appreciate if you can get it fixed because I know for a fact that they have to have been responsible for this and your manager was very rude with me as I was with him so please can you get this problem fixed thank you very much Josephine Arellano 303-945-0164 120th and. Clauida cr

I just got my oil changed for the last time with y'all 104 for a oil change I have been with you for maybe 15 years good bye

I have been a loyal customer with all 4 of my vehicles in the past and present. I change my oil on or before the date your technicians specify. I recently moved to Tehachapi ca. I have been using Jiffy Lube more often there lately. I also work for the government at Edwards Air Force Base and very often use Jiffy Lube for over 15 work trucks. I recently visited the Jiffy Lube in Tehachapi ca with my 2004 Mini Cooper S. The technician stated that my oil bolt was stripped from the last oil change. I told the employee that was funny because they have done the last three oil changes. His solution was to give me a free rubber seal to plug the hole. Unfortunately this does not suffice for me. I will attach my qoute and hope that you guys will do the right thing and resolve this issue as fair as possible. I hope to hear something very soon.

I've been getting my oil change services at the Jiffy Lube Reisterstown MD 21136 location. The last visit my tires were checked for air pressure and the caps were replaced. Sometime after my visit I attempted to get air in my tires. Only to discover the caps were on so tight they couldn't be loosened. On today's visit for an oil change I informed the Manager of this and there was no reasonable effort to correct the situation. Instead I was told about what took place with another customer for the same issue. I try to remain consistent so I haven't had my car serviced for any reason requiring the removal of my caps from my tires. When I informed the Manager that they were the last to remove and replace them I was told they didn't want to take the risk of removing them. I explained my on star report stated I need air however not only can I not get the caps off from my last visit, I didn't receive the full service at this visit due to the caps being put on too tight the last time I was here. This is unacceptable for me I can get air which can result in damage to my vehicle and I can't remove the caps. I'm hardpressed to know Jiffy Lube can cause an issue with my vehicle and make no attempt to correct it. Please contact me with a fare reasonable solution to the inconvenience that your company has caused me.
Tonia Whittington

6/11/2019:
I took my well-running truck into Jiffy Lube for differential and transmission fluid changes. (I had had my oil changed three weeks prior at a different venue which did not provide those services). About three hours after i left, I was driving on the freeway, when my truck began shaking and smoking...and ultimately died. I had the vehicle towed back to the same Jiffy Lube, only to be told that it was in no way their fault. They didn't touch the oil. Well they touched something,because my truck was running great when I arrived! They said It was a coincidence and probably happened when I had my oil changed a few weeks earlier. This is patently untrue. The manager told me a hose was broken, the oil had all leaked out and that he had warned me about it...which he had not. The paperwork given me by that same Jiffy Lube regarding potential services I might require in the near future made no mention of any oil or hose problems. They clearly made a mistake. All I want is for them to fix it. I am not looking to get into a legal battle. They clearly and obviously made a mistake, and they need to pay for my towing and repairs. The customer service at the Tucker, GA location and from the District Supervisor, James (he wouldn't give me his last name) was just appalling. I came in with a well running truck, which they messed up to the point that I could have been seriously hurt or killed. Do what's right, Jiffy Lube!!!

I took my vehicle for an oil change at jiffy lube Newport ave location in Costa Mesa. They performed the oil change. About a week later I noticed oil dripping on my garage floor. I took it back to jiffy lube to have the work inspected and I was told by one of the employees that they had accidentally spilled oil all over my engine. They used degreaser to clean it up and advised me that it would take some time for the residue to fall or burn off. This kept on happening and my vehicle still leaking oil. After I took my vehicle for an inspection they advised me that

I took my vehicle for an oil change at jiffy lube Newport ave location in Costa Mesa. They performed the oil change. About a week later I noticed oil dripping on my garage floor. I took it back to jiffy lube to have the work inspected and I was told by one of the employees that they had accidentally spilled oil all over my engine. They used degreaser to clean it up and advised me that it would take some time for the residue to fall or burn off. This kept on happening and my vehicle still leaking oil. After I took my vehicle for an inspection I was told my oil filter housing has a leak from over torquing the filter. Jiffy lube was the only plavce to have done this because my car didn’t have this problem before and now it’s become a safety issue for me and my family due to the potential fire hazard from the oil spilling all over my engine and transmission bell. I would like information on how to have this issue taken care of.
Thank you

Brought my vehicle in for a tire change over. Went to pick it up and heard grinding noise...brought it back same day and they first tried blaming my tires but came out to the rim not being put on correctly. Its been 4 days and i have had to fill my tires up with air and feel they hastly put my tires on and didnt do the proper steps to make them hold air. I paid 90 dollars for a halfassed job and irriated because im suppose to be going out of town and now i have to do this again.... i did it when i did so that wouldnt happen. This is in anchorage alaska at the diamond location.

Went to get my air service for 129.00 and they didn't put one drop of coolant in my car, because I normally don't have problems with their service I to it to my mechanic who ran a test and found no coolant. I had him to fill it then I went back to jiffy lube that same day they took my receipts and told me they would call. I called back they gave me the managers number who sent me to another location and they told me to fill out a complaint and that they don't know why they sent me there.

My Mother took her car into the 441 location on Feb, 15, 2019 for an oil change. The car had no other issues listed when oil change was completed. Then the oil can came off the bottom releasing all the oil then the engine seized. After about a month of contacting the Asst Manger, Manager then Corporate office they finally had the car towed to one of Jiffy Lubes full service locations. I asked if the car could be repaired by Mazda dealer and was told by Carl Butts that they repair these types of problems with Jiffy Lubes own full service departments. He also offered us the $2000 that it was going to take to repair the car. I said NO, that I had the car sold for $4000., so why would I take $2000., when THERE WAS NOT ANY ISSUES WITH THE CAR. So Jiffy Lube replaced the engine again DAMAGING the TRANSMISSION. I contacted two different manganics who told me that when replacing the engine in a car if the transmission was not connected properly back to the new engine that it would DEFINATLY DAMAGE THE TRANSMISSION. When I did go to pick up the car I noticed it would JUMP each time I put the car in reverse which never has happened before, then was told that the Transmission issue was mine not Jiffy Lube. The car would not even start when I turn the starter, so they had to jump start it. I refuse to pick up the car in this condition. This car is not running the way it was before the engine was seized due to Jiffy Lubes error. I have been dealing with Karl Butts who is telling me that there is nothing more Jiffy Lube can do for me to just pick up the car. I have been working for the same company for 36years and deal with customers daily with honesty and integrity. I want the same type of service from Jiffy Lube and want my car fixed to the original condition it was in before all this took place due to your Jiffy Lubes service oil change. I have one of the Owners name Steve Allison for the 441 location if you could contact him to have this issue resolved or if it has to go to higher authorities then do so. I would like to be able to pick up my car in the original condition it was in before all this took place. Your help in this matter will be greatly appreciated. (Invoice 8064374 Work Order 1247)

I visited a Jiffy Lube location in Richmond, VA and for an oil change. After leaving the location I noticed a gas smell when the car would be left idling for longer than 10-15 seconds. I took the car to a local car repair to see if they could explain or identity the smell. They said that the oil cap wasn't put on tight enough after my last oil change and I have been leaking oil ever since I left the Jiffy Lube location in Richmond, VA. Today I have a loud knocking noise that can't be fixed and the factory car dealer has recommended replacing engine. Car dealer said that these problems come from driving car with low or no engine oil. I have pictures, documents, and voice recordings to support said in this message so far. Please advise as to what needs to happen. I do my very best to treat people and companies like I would want to be treated therefore I ask to treat this as if this is your very own car and situation. Look forward to your response in this matter. Thanks

I bought a used car in december. i know how to check all fluids. my friends will occasionally check it for me. two days ago i checked both my oil and transmission fluid both were exactly where they are indicated to be. plus i am very aware of the fact too much oil or too much transmission fluid will do extreme damage. i went to jiffy lube in edgewood today. they tried to force my friend and i too go into the lobby./ i very skeptical about that so i had my friend peak out and he said i think you may be in luck they are adding some kind of fluid to it. now mind you i went in for an oil change. within two-three minutes the guy came back and told me EVERYTHING was wrong with my truck. I knew i had been taken. He pulled the stick to the transmission fluid and it was packed up to the top as high as can be. i am dying i have a rare muscle disease that there is no cure for. my drs. say i probably wont make it past this year. Dr. Collins of Kaiser is my specialist. My mother bought this car for me because my old one was slowly going down. i cant walk very well, someone must help me walk, bathe, etc. now i know ,as well as you, do with them over over over filling my transmission fluid the trucks transmission is going to blow. And i don't have 189.00 to fix it right now. but im very afraid to drive it. i have two chemos way down in woodlawn on the 16 n 17th this month and i must get there. please help me im begging you. respectfully deborah meszaros

When in for synthetic oil change for my pick up , instructed manager that my motor was spotless and dry above and underneath , when I got home I noticed dripping underneath my truck from oil filter , also bottom of oil pan and oil pan nut we’re soaking wet . I went back to Jiffy lube manager looked at and I was not happy at all with his answer , apologizing to me was not resolving the problem , also when I gave him a $20 coupon to apply , in the end he only took $10 off oil change , very very unhappy with this location , if they cannot keep good help they should close the store

Why did my oil change cost $97? The only "parts" that where used were the oil they replaced and the filter. The receipt states that they charged $43.79 for parts and $51.20 for labor. The so called "signature service" was lackluster at best with the attendants doing hardly anything noticeable despite having items checked off the list.
Had I been there I would have questioned the cost or at the minimum, noticed the prices for services before hand and driven away. However, the service needed to be done and I had my wife take the vehicle to the Jiffy Lube location.
I am not asking for a refund and I don't want any of your coupons. I will never go to another Jiffy Lube location and I will be sure to add this to my facebook page and use word of mouth to warn others of the extreme cost to have an oil change done at Jiffy Lube locations.
You should be ashamed of yourselves for allowing your prices to be so high, and for not informing customers in advance!

The Jiffy Lube location is 2610 Annapolis Road, Severn, MD 21144 (410) 319-9443 Store #315

You changed my oil ,forgot to put filter bracket back on looking oil fast returned ,you apologised,sent on way ,not putting lost oil back ,I'm a girl went 9000 miles on maybe 2 quarts of oil engine damage your man and CEO argue with me even saying gas in motor,said take me to court,What? I'm disabled,with disabled son,,I'm go fund me this is so wrong,can't get to hospital ,grocery,pharmacy, unbelievable

My vehicle is serviced by Jiffy Lube every 90 days or so. I ask about oil In differential/ rear end , they assured me . That all is well or it is full.(check your records) Come to find out rear end was dry.No oil had been added in quite awhile.The rear end had to be replaced @ a cost of almost $1600.00. I've been a loyal customer, and this the way I've been treated! I feel really. Betrayed!

I wouldn't give any stars, matter of fact, you would get negative stars. I'm contacting a lawyer.
On April 4th, I had a $42.00 oil change that resulted in the seizing of my engine since the guys that worked at this particular jiffy lube were more interested in smoking pot than fixing vehicles the right way. When I returned to complain to the manager, he was insisting that it had something to do with my vehicle, which had NO ISSUES, until they did an oil change and FORGOT to put the oil in it, now I have a car payment and no car. My vehicle only had 62000 miles on it and JIFFY LUBE killed it!

Oil was changed on 11th. Returned to jiffy lube on the 19th because the oil was not changed. New manager had my system flushed and then told me the filter was never changed either. Also original oil change was topped off 1 and a half quarts too much which could result in a damaged engine. If my engine is damaged I will be suing your company. Call 253-507-2009. My name is Shelley.

the service was fine my complaint is I paid for my tires to be rotated and come to my surprise only one side was rotated as it was the side I could see from the window in the waiting room.. the reason I know only one side was done as I have a slow leak on the other side and a green stem and my indicator light came on as to say I need air and the tire had never been moved to the front.. this is where im pissed I paid for service but got screwed arrggghhh!!! now I wander did I pay for high quality oil or did I get screwed on that, I paid a total of 106 dollars and im not happy.. and now im sure your wondering why im contacting you 2 weeks after service , well its a slow leak and I didn't realize until my tire needed air.. I have used your company for years but now I will be using another one as I cant trust you to do the job i pay for.. not happy!!! christina

I was charged $335 to get a new alternator and to have it installed on last Friday. Today is Monday and I have sat on the side of the highway because my car stopped running again. It would not turn over at all, it was like no power was going through the car. I had the car towed to another automotive shop to find out what the problem is. I called Jiffy lube and told them what was going on, and they have refused to reimburse me or even replace the dead alternator that they sold to me. I was a dedicated Jiffy lube customer, but after this, after being robbed, I will never use this company again, and I will also post this in the newsletter for the homeowners in this area to see.

I see lots of adds for Jiffy Lube saying they give 15% off to Seniors. Well, our Jiffy Lube told me that they don't give Senior discounts.

So disappointed. There is one right down the block from me.

Chris Cunningham

In late January my daughter had her oil changed at Jiffy Lube in Pineville North Carolina. As soon as she drove the car away the transmission began to act up. She returned it to Jiffy Lube in Pineville and they told her nothing was wrong. The problem continued and had to be corrected at BMW in Charlotte North Carolina. The cost for that correction was $633. I have the records that show that the trans mission log had been messed with. Almost all of the transmission fluid had been drained. I felt that Jiffy Lube should reimburse the $633. After getting the runaround for several months and employees refusing to return my calls I was told that Jiffy Lube was not responsible. I will not do business with Jewb for a little bit in the future .

My wife, went to have the oil/filter changed on 16Mar2019 at 12:01pm at your Jiffy Lube Store number 1904. She indicated that she wanted least expensive oil change that they had on our 2012 Chevy Impala.. But instead, the person she spoke with said that this particular make and model specifically required the SIGNATURE SERVICE BLEND oil filter and PZL GOD SAE 5W30 SN-GF5 DEXOS1 oil. The cost of this service was $74.99. She did request the least expensive cost and did not receive it!!! NEVER have we spent so much for an oil change. The sales person there upsold my wife for something she DID NOT WANT!!! You just ripped us off. NO WAY will I, or my wife and friends, ever EVER go to Jiffy Lube again because of this deception. We've been taking our Impala to the dealership over the years and have NEVER paid this much for a simple oil change. Our Impala DOES NOT REQUIRE a special oil or filter as your person at this store said it does. He's WRONG!!!! When a customer stops in your store and requests SPECIFICALLY what they want done ("least expensive oil change"), you do it. Now, my question to you is, how are you going to fix this situation? The dealership we purchased the car from NEVER charged more than $30 for what you did for $80.99 plus tax!!! I would expect a refund of the difference which is $50.00. Your sales person took advantage of a woman customer and I'm not happy about that one bit. The ball is in your court and I expect to hear from you shortly with a reasonable solution. The invoice number on her bill is 6773,

Jiffy lube changed my oil when it didn’t need change after doing the job employee says your car was full of oil then why did you change it that doesn’t make any sense

January 17, 2019, I had my 2001 Ford Windstar serviced at 1574 Palm Ave. location in San Diego Store # 1874. I had my regular oil service and my fuel filter changed. On February 06, 2019, my van broke down and needed to be repaired. My mechanic pointed out that my fuel filter had not been replaced and was old and what I was told was new synthetic oil was filthy and my fuel filter had not been replaced even though your technician had shown me a fuel filter he said he had replaced with a new one. I have been a loyal customer for some time and your technicians that day must have seen a sheep they could fleece because they certainly did for $223.03 for what seems to have been no service. I trusted the men in the service bay to do their jobs and they failed and now I am out $1400 in car repairs.

I had to my 97 Chevy Tahoe in to jiffy lube for a full service Oil change thst took 3 hour's to get done w my trucks oil change, my check engine light came on, my engine started knocking, my truck started over heating do to jiffy lube replacing my Radiator cap they claimed was bad, their was nothing wrong w my radiator cap, the defective radiator cap they replaced mine w caused my truck to overheat and caused it to back pressure my radiator fluids which caused damages to the entire engine,I lost oil pressure, my entire fuel system was messed up completely to Ware it caused different sensors to malfunction setting off 10 different code's cause my truck to run very rough, it also caused more damages to my engine intake, the oil wasn't changed it's dark black mug that poored out from the bottom of my engine block causing the engine to start knocking, no filters were changed, I took my truck back to that same jiffy lube 7 different occasions, they didn't replace or fix their mess up they instead caused more damages to my truck engine and my exhaust has 2 bolts broke in half after they tightened my exhaust manifold and busted 2 bolts in the block, now the entire engine block has to be replace, my entire is blow thanks to jiffy lube's neglectful horrible service, I know of several other of jiffy lube's customer's they caused the same damages to their vehicles,

My initial complaint, filed 1-5-2019, regarding services at one of your facilities on 12-28-2018, has yet to be resolved. The first response took 10 days, instead of the 24-48 hours stated by Jiffy Lube in their complaint process.

I have been without my work vehicle, losing time and money in care of my clients' gardens. At minimum, I need the costs of the tow and repairs resolved as soon as possible to avoid further loss that I can't afford. I will seek further redress to cover these additional expenses for my protection, if necessary.

Your cooperation is appreciated.

Thank you.

Paula Hawkins

Service date 1/7/2019, had my daughter take her car to Jiffy lube in Washington, MO. #1453. I was the one paying for he service. The person who checked us in was Matt B. I met him outside and told him all we wanted was an oil and filter change nothing else. He had us pull the car into the bay. This is a 2004 Toyota Prius. We took and seat and waited until her returned to talk to us. Of course he explained that we needed a new air filter , wipers etc. all of which we knew. He then told us that there was standard oil and filter change and high mileage. We always get high mileage change on this car and this was the first time that we were late getting it serviced. He then told me it would be 76 dollars. I immediately told him that we would go to our local car center near our house. I have owned this car and past it on to my daughter and I have never been charged 76 for oil and filter change. I called my local auto service place. They said they charge 50 dollars. Now here is the problem, before we were even told what the price would be and what our options were they had already pulled the plug and drained the engine. Duh who does that?? No auto center that I have ever been to. So yes I was upset and I told them that I was. That is poor customer service. After I got my point across, Matt says well you would have to that up with some one else. I dont agree with the company policy, but they sign my check. I said well I dont agree with it and thats why I will contact JiffyLube. He told me that I could speak to the manager, but the manager was right there and never once came out to resolve my complaint. In the end I got a so called 15.00 discount. I feel that if this is company policy then it should be changed. No one should start processing the car until all issues have been addressed including the price. I will not be back and will tell people of my not so pleasant experience. I will stick to my home town businesses where people are up front and transparent about the service I am paying for. please contact me by email or phone. 636-358-0155

Sincerely,

Sharon Hubenthal

I TOOK MY VEHICLE TO JIFFY LUBE 11345 NEW HALL FERRY FLORISSANT,MO FOR MY REGULAR OIL CHANGE AUGUST 2018. I WAITED FOR ABOUT A HOUR, BEFORE MY VEHICLE WAS READY. THE REPRESENTATIVE TOOK MY VEHICLE AND PARK IT OUTSIDE FACILITY, HE APPROACH ME & TOLD ME EVERYTHING WAS FINE WE LAUGH, AND I EXIT WITH MY VEHICLE. I PROCEED TO HEAD HOME WHEN WITHIN MINUTES I STARTED SMELLING SOME FUME, THINKING IT WILL GO AWAY I PROCEED HOME, BUT SLOWLY AND PROFUSELY THE SMELL GOT INTENSE., AND THEN I SAW SMOKE COMING FROM MY HOOD. THE MORE I TRAVEL THE WORST SMOKE GOT. I DECIDED TO IMMENDIATE TO RETURN TO JIFFY LUBE, BECAUSE I KNEW I HAD NO PROBLEMS WITH UPKEEP OF MY VEHICLE IN THE PASS TO FURTHER INVESTIGATE THIS PROBLEM. AS I APPROACH "THE STATION "UPSET & DISTURB THE SMOKE UNDER MY HOOD GOT "OVERWHELMING. THE MANGAER SAW MY VEHICLE AND RAN TO MY RESCUE, HE OPEN THE HOOD & SAID "MY OIL CAP WAS NEVER PUT BACK ON, & HE SAID "THIS SHOULD NOT HAVE EVER HAPPEN",..... HE APOLOGIZE , PUT A OIL CAP BACK ON AND OFFER ME 'FREE OIL CHANGE & SUGGESTED TO ME TO HAVE MY "A ENGINE CLEAN AT ANY MECHANICAL SHOP OF MY CHOICE I WAS SOMEWHAT PLEASE WITH THAT SUGGESTION BUT FELT UNCOMFORTABLE HAVING THEM DO WORK WITH THEIR INCOMPETENCE. I AGREE TO COME BACK FOR THE OIL CHANGE ON MY NEXT OFF DAY. DRIVING AWAY MY VEHICLE WAS NOT SAME. I HAVE TRIED TO RETURN MY VEHICLE BUT WAS MET WITH "OPPOSITION, CONFUSION & PRONASDISION. AFTER SOME CONSULTATION I WAS TOLD TO CONTACT HOME OFFICE. I'M HOPE WE CAN CONTINED TO DO BUSINESS IN FUTURE & JIFFY LUBE WILL BE ADMIRAL ENOUGH TO DO RITE THING. PLEASE CONTACT ME ASAP. THANK YOU.

I H'VE BEEN REGULAR CUSTOMER FOR "JIFFY LUBE FOR YEARS, YOU CAN CHECK MY RECORD. ALL I'M ASKING "TO RETURN MY VEHICLE THE WAY I BROUGHT IT IN. I DONT DERSEVE THIS TREAMENT AND THIS WILL ONLY BE FAIR..

TOOK MY CAR IN FOR A OIL CHANGE THEY SAID MY BATTERY TERMINALS NEED TO BE CLEANED, AND THEH WOULD DO IT FOR
9 BUCKS.
I PAYED FOR THE OIL CHANGE AND CLEANING OF THE BATTERY TERMINALS THEY HANDED ME BACK THE ESTIMATE PAPER WORK
WITH MY CREDIT CARD AND NO RECEIPT. THE NEXT DAY MY CAR WOULD NOT START SO I CHECKED THE BATTERY, THEY DID NOT!!
CLEAN THE POSITIVE TREMINAL. SO I HAD TO DO IT MY SELF JUST TO GET MY CAR TO START.

I had two items damaged and was screamed at by an employee who waa scary and aggressive, he claimed to be the owner and was not.
Women are not safe going to jiffy Lube. I have complained to jiffy Lube corporate and not received a response to my numerous calls and emails.

WOMEN ALERT!
Don't go there!!!!!! Anthony, the owner, was verbally abusive and screaming at me after I got in vehicle he damaged he was paid before I knew about damage. I was beyond afraid and he caused vehicle damage. Not a place for a woman to be. Women, never go to Jiffy Lube, especially alone! Tilton Road Egg Harbor Twp NJ (Atlantic Co)

I went for an inspection and this person who was a she who I thought was a he was all over my car installing cables on my car battery etc.
I had already told the person who attended me to that I had the dealer had a thorough check because I was going out of town. I was told when I arrived there to wait in the lobby while they inspected my car. What I did not like was cables on the battery and filter was removed after a new one was installed at the dealer. I approached him or rather him and was real rude and said could not stop because it was policy. Pointed at me to go back to the waiting room. The manager came out and said she was sorry. As I look into the car I saw her sitting on my car starting my car. When I got there I was there early and I was planning to charge my phone but I was approached by a man who attended me. I left my phone charger hooked to the car when I left the car. As I was driving out to charge my phone, the phone charger was missing. I did not want to go back because I was afraid the person who took my charger would get all apprehensive and would start trouble. This girl was all tattoo all over her face, arms and neck. I felt very uncomfortable her even getting closer to my car. If looks could kill. I am a veteran and am sixty eight years old. I have a business and four vehicle I have always taken there for a very long time. I will never go back again and also I did fear for my life. BR

I'm currently 72 Years old a Viet Nam Vet. and Have used Jiffy Lube for every oil change as I take excellent care of my cars. Always seems to cost over $100.00 so spent quite a bit there. Two oli changes the manager told me I may bring my jeep in any time to have it vacumed free which I did one time and was no problem, not a lot of dirt and I did Profoundly appreciate this kind gesture and only used at one time between will change.
I then took my car to be serviced again one required by the amount of time as I do not place many miles on it since I only drive to the veterans administration hospital in the grocery store. That service again cost me over $100. Following that several weeks later my front driver side floor had a little bit of dirt on it so I pulled into the Jiffy Lube to have it vacuumed as before and apparently the manager change to a woman who was extremely rude and when I explained to her that I was told because I use Jiffy Lube I could bring my car in to be vacuumed or free and have done so, she advised me very abruptly that Jiffy Lube does not offer that service and doubts I was ever told that.
So I very kindly told her I will never use Jiffy Lube again.....
BTY: my military insignias were attached to the back window, I felt like I was coming home from Vietnam again.to be spit on.......
Respectfully ,
Patrick

My mother brought he Honda accord into the jiffy lube in okc ok on 6-16-18. She was told the actuator on her. Air conditioner was bad, she told them to change it for cost of 322.79 cents. 2 weeks after getting it fixed she brought the vehicle back in for the same problem. They told her that her radiator had a leak in it is why her a/c wasn't working and that the Freon level was perfect. They said they put some antifreeze in the vehicle and the a/c was working. The guy also told her the actuator was fine, but never checked it. They told her it had to be pulled to check it and they didn't do that. I checked her radiator and it was NOT leaking, we took it in to mechanic and he said it was NOT leaking. I then checked her coolant levels after a few days driving the heat and it was the top of the radiator. Today logan claimed the Freon was over filled and THAT was the cause and whoever we took it to have Freon put in did it, when my mother told him we hadn't taken it anywhere except THAT jiffy lube he told her yes you did. He again claimed she had taken in for Freon and told her to tell them to remove some and that it's what the problem was. So if that's what the problem was, why did they change the actuator (if they actually did)? Why did they tell her that the Freon level was fine if suddenly today it was over filled? Also if that the problem why did he claim the radiator was leaking when wasn't? Then to for the icing on the cake they left her car outside running with the Windows down while we were inside. Had the car been stolen since y'all were the last people inn control of it, you would have been liable.

On May 18, 2018 I Went into Jiffy Lube for an oil change. They said I needed a brake light bulb. After a half hour I went out to see what was taking so long and they had the tailgate of my Chrysler Town and Country car torn apart and the spoiler half off.

When they were done my spoiler was flapping in the wind and $600 damage to my car.
I took it back the next day with an estimate from Wallace Chrysler dealership. I was told they would reimburse me.

Every week they keep telling me that corporate was sending me a check.
Next week it will be 2 months since the incident and all I’m getting is the runaround.
I paid for the repairs out of my own pocket, because I couldn’t drive around with the spoiler flapping in the breeze.
I also had to rent a car while it was in the shop.

A previous incident happened approximately 2 months earlier when I came in for an oil change.
They told me my anti-freeze was low and I needed to have a flush and new antifreeze and that it could ruin my engine if I did not do that. They drew water from the reservoir which other shops had added water to bring it up to the hot water mark, thereby diluting that water. A true sample should come from the radiator. Also was told my brake fluid was low and they could not add to it because when the calipers return it would overflow and that they would have to pull the wheels to check the brakes and that it was dangerous to drive it like that.(which I,m sure they would try to sell me a brake job). They also told me that my car was out of alignment. I told them I just had it aligned two weeks prior. They said I probably had the front aligned and it was the back wheels that needed alignment and tried to sell me an alignment. There is no adjustments for the rear axle on that vehicle.

I have been a mechanic most of my life and I know when someone is trying to con me.

It is very sad when a large corporation such as Jiffy Lube tries to take advantage of senior citizens using scare tactics.

I will be contacting the Attorney General, AARP, Channel 25 Investigative reporting, Facebook and Twitter with with over 3000 followers on these sites.

In the past 3 weeks I have had 2 oil changes on 2 different vehicles at 2 jiffy locations and now both vehicles have blown engines and jiffy lube would do nothing

I took my car to change oil they changed the oil the maintenance light and they cannot do it i paid 85 dollars and your staff can't do it and they acted like i am doing free the staff is not trained and dum if they can not do and complete the job they should not waist the people time and money now i don't know what to do i need my money back or fix it the shop is in modesto ca.there phone no is 2095443609 they are very bad

I've repeated this story so many times, I'm out of energy to say it again.
It's rare that I don't let an issue go, but this was unacceptable. Due to West Seattle Jiffy Lubes negligence, they sent my mother in her vehicle onto the roads and her oil leaked out everywhere while she's driving and her car just stopped working. LUCKILY she wasn't in heavy traffic or going at speeds that were dangerous. She could have gotten seriously injured due to a car accident. Contacted jiffy lube via email, twitter, MANY many times since last August, and kept being told they'd look into it. They'd contact West Seattle Jiffy lube and that supposedly they issued my mother a refund. Totally bullshit. The young KIDS at Jiffy lube need to be coached and need to be spoken to about their rude service and their nature to rush my mother out on the streets.... good job guys. You didn't kill anyone this time.

First of all, if I could give a negative rating I would. I am forced to give a 1 star because this is the lowest I can go. I've been a loyal Jiffy Lube customer for long as I can remember. I usually do not write reviews unless I am seriously offended and wronged. I just experienced THE worst customer service ever by a management personnel (Jackie / supervisor). I usually expect unprofessionalism from low level employees, but from the management? They should know better!

I usually get great service at this location (when the manager is present), except today the service was outrageous and even discriminatory. As I enter Jiffy Lube I was instructed to line up to the far right where I noticed there weren't any vehicles being serviced (Later confronting Jackie I learn that area / bay was not operational due to some maintenance issue). Why the hell would you make me line up where there is a maintenance issue? She explains "You will just have to wait". So I wait patiently over an HOUR, and notice she moves my vehicle to another line where there seems to be employees working underneath the bay. So I think nothing of it and wait in the waiting area.

I notice that other customers are being serviced and notice that a customer that came in after me is now being serviced. I ask Jackie why she lined me up in a bay that was having issues (being fixed), not to mention servicing another customer that came after me. Her attitude and tone was becoming confrontational and was literally telling me to shut the hell up. She had the audacity to belittle a paying loyal customer, and even told me to leave and return tmrw when the manager was present.

By now I already waited over an Hour 20 minutes. This is ridiculously long for ANY Jiffy Lube. This is suppose to be "Jiffy" lube? If I was going to wait nearly 2 hours, I might as well go to China to get my oil changed. During the Hour and 20 minutes I was there. I noticed Jackie and Irvin (tech) chit chatting. I could tell they were not working at full speed. It was in their attitude and demeanor. They lacked proper training and had no sense of urgency even though customers were waiting. Let me tell you this. I am a paying customer with long history with Jiffy Lube. If this is how Jiffy Lube Management treats loyal customers then I recommend anyone near this area to boycott this Jiffy Lube.

What kind of manager / supervisor tells his loyal customer to basically piss off and come back? My time is very valuable to me as with any customer. I am a professional marketing consultant in the Beverly Hills area and my time is very valuable. I literally waited for nearly 2 hours for nothing! They basically told me to come back after waiting nearly 2 hours I am furious as I am writing this review and plan to submit a formal complaint to the franchise owner and corporate.

I suggest anyone with negative experience at this location (especially with Jackie) to address their complaints directly with corporate headquarters or the owner of the franchise. I noticed how low the review ratings are and would not have gone here to begin with knowing what I know now. If the owner ever reads this review, I implore you to terminate these unprofessional employees. Jackie & Irwin were very rude and unprofessional, almost like street thugs. I felt very discriminated against, perhaps because of my race.

Certified mail was sent Oct 8,2016 and I had no response from anyone. My complaint cant be brief which is why I sent it in writing. On Sept 1, 2016 I took my Cherokee jeep for an oil change in Riverhead NY 11901. I was there approximately 2 hrs, as I questioned what was taking so long. They told me they received a run of defective oil filters gaskets. I said no way, you must of stripped the threads that secure the filter to the engine.

After a few talks they admitted to stripping the threads. They mentioned they would send someone out to get whatever part they needed to repair it. I spoke with your Mgr. Wade and told them I was going to bring my Jeep into Pt. Jeff Jeep to have them check this out. After a 40 minute ride the oil filter was leaking all over engine. I spent all day what was suppose to be a short term oil change. Plus the fact I paid Jiffy Lube $40.18. And then had to pay Jeff Jeep $365.42 for repairing what was suppose to be a simple oil change.

I sent receipts of both companies Jiffy Lube and Pt. Jeff Jeep. I will expect to receive reimbursement. I spent a whole day of wasted time that was unnecessary because of poor workmanship.

My vehicle was diagnosed wrong and the repairs done were not required to fix my car. I paid $1071.27 for this service and my car problems were not resolved when I picked it up. After I addressed this matter to the manager on duty and refusing to drive my car in the same condition. He took no proper action to solve this. It was very disappointed to watch many of the techs and the manager not being very helpful. I felt completely ignored. They had no interest to help me.

My car continued to vibrate with the engine noise, engine light blinking and shutting off when on drive. I couldn't drive it over 5mph. Besides jiffy lube diagnosing my vehicle wrong. They replaced the wrong spark plugs style. The spark plugs wires and the harness wiring were damaged. There were vacuum lines plugged in the wrong place. The new gasket was never sealed correctly. The intake gasket and the engine block were not properly cleaned. Between the intake and gasket there was a plastic grommet smashed, not allowing intake to seal. The coolant temp sensor wires were ripped out of the back sensor. And my vacuum leaks were never repaired by jiffy lube.

The job was not performed correctly and it only caused me more money to repair parts and labor for what they damaged. And to repair the actual issues of my car. costing me a total of $4000 with what I paid jiffy lube and a certified mechanic.

I had already tried to resolve this matter with Hartland Automotive. But their claim specialist was not very helpful and denied my claim. I feel like my complaint of everything that happened was not investigated and reviewed carefully. And something was not disclosed clearly or was misrepresented.

In her email she states jiffy lube has evidence of pre-existing issues prior to services. And that i failed to provide documentation. She also states I didn't give jiffy lube the opportunity to inspect my vehicle!
I find her reasons as an excuse. My car had no pre-existing issues. Only the description I explained to the manager. It was their mistake for diagnosing my vehicle wrong and for the poor job done by their technician. Their error cost me more money to pay a dealership to remove and replace parts done incorrect by them. This is something jiffy lube doesn't seem to understand. Or better yet don't want to take responsibility for their mistake.

In regards to documents. I provided and faxed everything to their claim specialist. But she denies receiving this information. Also, my vehicle was inspected twice by jiffy lube in the same week. So that proves her statement is incorrect. The day after i had my service I took my car with a second jiffy lube location. They towed my car to rushing And sons automotive. Where they only inspected my car without physically working on it or tearing it apart. Jiffy Lube only gave them authorization to visually see any issues of the work done by jiffy lube. They notice the knock sensor still having issues. Bad coil and fuel leaks. Per the claim specialist , in her email she states having evidence of the job done correctly by jiffy lube!

On my 3rd attempt i talked to the manager at another jiffy lube and explained my experience. They also inspected my car and unable to repair the problem they determined that I needed a new motor. My vehicle was towed from jiffy lube to TCR II brake and alignment suspension. They repaired all damages and the main reason to my car problems I had in the first place. And a new the motor was not needed. It has been an unfortunate experience with jiffy lube and now they don't want to be responsible for their actions and refund me mymoney. I have been a customer for years but now is just a big disappointment.

Mine is not a complaint, but a well deserved compliment. My oil change service was performed at JL Store #2814 on Tomball Pkwy on 9/29/16 by ACH Tech Bobby R. After completing my oil change I told Bobby I was driving out of town. He asked if he could check my radiator. I'm glad he did because there was gunk in there. I gladly paid for a radiator flush. He also cleaned out the coolant reservoir and coolant line which was plugged up. Bobby took the time to do the job right & keep a customer safe on the road. I believe the Regional Manager, Mark B. should be advised of your dedication.