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Based on 23 Complaints
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Top Canon Complaints
Browse more than 23 reviews submitted so far
I bought a ts3320 printer , to replace my HP printer , but the down load was not what i expected , after the set up, there was no icon on my monitor to click for print or scan , so i retuned it , very disappointed as i had a canon a long time ago no problem .
Very disappointed
order number 145355051 order date april 9 2020 back orderd finally received may 1 st incomplete got tired of waiting found complete at local store much cheper had a lot of trouble ordering from canon will never buy from them again
Purchased a Canon printer fom Colors in Ondarra La Marina shopping centre in Spain.After set up, the next day an error code B200 was showing with a reqest to return to shop. I did this but shop says I must deal directly with Canon.European and Spanish law is clear, it is the shops responsibility, not mine to deal with this matte, they sell your products can you put pressure on them to obey the law, as they are giving you a bad name.
my complaint is NOT with your printer but with the printer ink. I just purchased a new black 271 cartridge for my printer. Opened the box, removed the plastic strip and ink shot all over me and my beige carpet. I AM NOT A HAPPY CAMPER!!!!!
You have a tech named Clinton Scott Brown. He works out of Oklahoma City he also worked for A.B.B so he said he did. Clinton was a family friend when he was very young. I have been in contact with him over the last year. Clint made a offer to me and my nephew to go t work for A.B.B. He told me and my family he was a supervisor over the states of TX and OK . 5 months ago he told me I had the job and to get prepared to go to school and start learning as much as possible about A.B.B Robotics. He told me he had secured me a job and I would start in a week. As time passed he started to my excuses and pushing my start date back. I owned my own company and closed it in preparation to go to school in Miami Fl. I have since found out that it was all lies. When I confronted him with it he became very angry and threatened me and my family with death threats. He also told my nephew Danial Evens the same thing. Danial moved from Alabama to Oklahoma City just to find out there was no work for him. While Danial was with him in Oklahoma he witnessed Clint making up fake receipts to turn in on his expense report and he knew something was wrong. Clint was out of town for some kind of Canon class so we when to get Danial and move him back home. Clint is e military and when you verbally threaten someone that they are going to shot you that is illegal. Clint is very unstable and I think your company needs to investigate him before something happens with him out with a customer. I would hate for something bad to happen but now you can be the judge of that.
On 10/18/19 I ordered ink cartridges for my printer Canon TS6020.
On 10/22/19 I receive my order but the cartridges were incorrect. I called and was told the correct cartridges would be sent.
On 10/28/19, I called because I never received my cartridges. Again Customer service said they had not shipped yet and I would be notified when they did.
On 11/03/19 I called again about not receiving my cartridges and I got the same story about the cartridges not being shipped yet. She said she was going to send a message to her supervisor about the cartridges. There was nothing else she can do.
I HAVE NEVER EXPERIENCED SUCH POOR SERVICE FROM CANON BEFORE. IT IS UNFORGIVEABLE.
I have purchased this printer on 23rd July, 2019 and facing the problem of paper jam today. I only get sunday for my printing work. Please resolve my problem as soon as possible.
Thank You.
In 2018 my new 80D body started to do some crazy exposures. I sent it to the repair facility in Canada. It ended coming back with the same problem, so I kept sending it back each time it messed up a few shots. This camera can do well for hundreds of photos, then overexpose drastically ruining shots. Canon Canada started to imply that I was not using the camera correctly. That is total garbage, it is the camera choosing either ISO or shutter speeds that mess up some shots. The last time I sent them the camera it was now messing up in a manner they could not deny. So they said that the warranty is expired and wanted to charge me $259. for a repair. I told them I wanted a new body that I could trust. Why would I pay for them to repair a camera that they have not been able to time and time again? No way. This is the kind of trash this camera can produce.
it will no longer scan , will no longer work wireless or wired. This goes thru ink like no tomorrow. I bought it because it was supposed to be a printer that was less expensive to replace ink. I know I have had it long but that shouldn't affect ink I bought ink of every color and installed. It refused to print a black copy because it said it was out of cyan How does that happen and since I can't scan no matter how many times I uninstall and reinstall I'm stuck with paying 36 dollars for print ink I will never use, the other colors are apparently full. I just love printing in only cyan This isn't the first time around Christmas I spent $50 or so which was gone in no time and when I just wanted replace black it said I needed to replace them all.
No more Canon computers or ink for me
it will no longer scan , will no longer work wireless or wired. This goes thru ink like no tomorrow. I bought it because it was supposed to be a printer that was less expensive to replace ink. I know I have had it long but that shouldn't affect ink I bought ink of every color and installed. It refused to print a black copy because it said it was out of cyan How does that happen and since I can't scan no matter how many times I uninstall and reinstall I'm stuck with paying 36 dollars for print ink I will never use, the other colors are apparently full. I just love printing in only cyan This isn't the first time around Christmas I spent $50 or so which was gone in no time and when I just wanted replace black it said I needed to replace them all.
No more Canon computers or ink for me
it will no longer scan , will no longer work wireless or wired. This goes thru ink like no tomorrow. I bought it because it was supposed to be a printer that was less expensive to replace ink. I know I have had it long but that shouldn't affect ink I bought ink of every color and installed. It refused to print a black copy because it said it was out of cyan How does that happen and since I can't scan no matter how many times I uninstall and reinstall I'm stuck with paying 36 dollars for print ink I will never use, the other colors are apparently full. I just love printing in only cyan This isn't the first time around Christmas I spent $50 or so which was gone in no time and when I just wanted replace black it said I needed to replace them all.
No more Canon computers or ink for me
Purchased Printer MG2522 at WalMart on 9/13/19 Tried setiing it up on 9/14/19 Ink cartridges show as empty on the website. Tried contacting online service on 9/143:00PM After 20+ minutes I got absolutely no positive response Then I tried the 800 number After answering 5 or more question I was told they were closrd and to call back during normal business hours THAT A HELL OF A WAY TO RUN A BUSIESS
I wiil be returning this piece of junk MONDAY AM and buying a good printer that works!!!!
Bought a canon printer MX922 a few years ago and requested the operation manuals in book form. The printer comes with only a quick set up pamphlet that does not detail any of the printers functions. Staying at the computer screen for long periods of time reading instruction manuals gives me headaches. Canon provided me the booklets and I was very happy with all the options that the printer provided after reading the detailed operation manuals. I just purchased a new printer from Canon (TR7520) and call Canon for the operational manuals and was told that the Company just recently issued a policy not to send out any more Manuals to customers that request them!!!Very poor policy obviously made by an executive that does not care about Customer Relations and taking care of the needs of the Company for future sales. I recognize that not everyone wants the full details of a printer that they might purchase or that some people are fine with having the information available on line without a booklet, which saves the Company money. However I do want the actual Instruction Manuals that I can read and become familiar with all the settings and functions the printer has to offer. With this type of policy, I will no longer be purchasing anything in the future from the Canon Corporation.
I Have been purchasing the Canon PG 245 Black Ink Cartridge XL -Black and Color Cartridges for some time now. They are expensive and do not last. They have been drying out rapidly and I have purchased from multiple locations. I am very disappointed. I am a working mother and wife and Live paycheck to paycheck and cannot afford to waste money on overpriced cartridges that will only last for a handful of prints. I want to put in a formal complaint with your company. I deserve as a well deserved paying customer to get my money back or to be sent workable cartridges.
Please contact me to resolve!
Kristen Dean
Your service is very poor & low quality. I can not satisfied your engineer & service
I have 20 machines
Please give me good quality & good services.
On July 11th I purchased a Canon TS3122. On the first page of the set-up manual it tells about the items included with the printer. After my computer friend set up my new Canon, the printer indicated that the black cartridge needed replacing. Today, I had to go back to Walmart to buy a black cartridge for $19.40. I am upset because the product didn't come equipped with all of the items that it was supposed to. I called Walmart and they can't do anything and they told me to contact Canon. I feel that I am owed a new black cartridge because that is what I paid for. I have the cartridge if you would like for me to send it to you.
Thank You
Lisa Kuehler
my canon printer G2000 not working ,when i start it green and yellow light both sowing and in system error show lnk leakage.
the paper in not taken by printer and mechanical is not working it make too much sound
paper is not taken by printer drop the paper.
when we try to print the printer make tomuch noice and paper not going in.
On May 6, 2016, I purchased a Canon EOS 80D, 18-15 Kit Camera. After using the camera the third time, the memory card would not lock in. I contacted Canon and sent my proof of purchase, warranty information and sales receipt. After sending the camera to the Newport News Repair Facility I was assigned Repair ID Number RNA25459. After waiting in excess of a week I contacted the repair facility and was told that they were still evaluating the problem. I waited 4 more days and I was told they were waiting on a part to come in.
After speaking to the Supervisor, I was informed that after they had been in possession of the camera for over a week they ordered the part. My complaint is why provide your email address if you're not going to keep the customer informed on the progress. Not once did I receive a phone call or message regarding the progress of my repair. When I spoke with the Repair Supervisor, I informed him that if I knew it was going to take this long even having warranty, I would have used a local repair facility. It was very frustrating talking to the Canon customer service number because they had no idea what the repair facility was doing.
Only when I asked to speak to the Customer Service Supervisor did she connect me to the Repair Supervisor. Just thought I'd let you know that in my opinion I received very poor service.
We just bought an MP 240 printer and the ink is already out. Called Canon customer service number and they directed me to the website to buy more ink. That's not what I expected from a global brand!
I have owned my Canon PIXMA MX712 all-in-one printer for several years and other than the fact that the ink cartridges are extremely expensive I have been generally happy with it. I have had problems with the scanning capability which is probably an operator error and have been able to do what needs to be done using the paint application on my computer. About three days ago, my printer suddenly stopped printing. It makes the same sounds it always did, the paper feeds as usual but nothing prints.
I have gone through the cleaning and deep cleaning procedures multiple times with no success. I then went on line and find a forum that includes other users who have had the identical problem. All of the people on the site indicate they have had no success in getting Canon to address the issue. In my case, I have several extra cartridges on hand for my printer that are now useless (probably about $100 worth of ink). I went to the Canon website to try to get help and finally gave up trying. If I wanted to buy something I would have no problem getting help - but trying to get technical support is something else.
I will never buy another Canon product and will spread the word as best I can to anyone seeking advice. I am in the market for a good printer that does not bear the name Canon.
Was looking at Christmas presents for my friends and could not believe the price of Canon cameras and the camera accessories. The price of a lense is in many cases more than the price of an entire camera. I am sure they will be out of business soon. It just seems this whole gig is a scam.
Passion for capturing moments has led to me taking up photography seriously. Canon is the brand I choose to purchase a camera. To start off with I have taken IXUS which is compact to carry anywhere and everywhere. A perfect match for my passion. Canon has great options for different purpose. The clarity of IXUS is amazing. It is now only making me develop more taste towards photography. I am really enjoying the whole experience and sure to pursue my passion because of Canon. For stills and video play back there is a dedicated button. Many such features of the product by Canon makes it different from other companies. I would highly recommend Canon not just for cameras but also for other products too.
order number 145355051 order date april 9 2020 back orderd finally received may 1 st incomplete got tired of waiting found complete at local store much cheper had a lot of trouble ordering from canon will never buy from them again
Purchased a Canon printer fom Colors in Ondarra La Marina shopping centre in Spain.After set up, the next day an error code B200 was showing with a reqest to return to shop. I did this but shop says I must deal directly with Canon.European and Spanish law is clear, it is the shops responsibility, not mine to deal with this matte, they sell your products can you put pressure on them to obey the law, as they are giving you a bad name.
my complaint is NOT with your printer but with the printer ink. I just purchased a new black 271 cartridge for my printer. Opened the box, removed the plastic strip and ink shot all over me and my beige carpet. I AM NOT A HAPPY CAMPER!!!!!
You have a tech named Clinton Scott Brown. He works out of Oklahoma City he also worked for A.B.B so he said he did. Clinton was a family friend when he was very young. I have been in contact with him over the last year. Clint made a offer to me and my nephew to go t work for A.B.B. He told me and my family he was a supervisor over the states of TX and OK . 5 months ago he told me I had the job and to get prepared to go to school and start learning as much as possible about A.B.B Robotics. He told me he had secured me a job and I would start in a week. As time passed he started to my excuses and pushing my start date back. I owned my own company and closed it in preparation to go to school in Miami Fl. I have since found out that it was all lies. When I confronted him with it he became very angry and threatened me and my family with death threats. He also told my nephew Danial Evens the same thing. Danial moved from Alabama to Oklahoma City just to find out there was no work for him. While Danial was with him in Oklahoma he witnessed Clint making up fake receipts to turn in on his expense report and he knew something was wrong. Clint was out of town for some kind of Canon class so we when to get Danial and move him back home. Clint is e military and when you verbally threaten someone that they are going to shot you that is illegal. Clint is very unstable and I think your company needs to investigate him before something happens with him out with a customer. I would hate for something bad to happen but now you can be the judge of that.
On 10/18/19 I ordered ink cartridges for my printer Canon TS6020.
On 10/22/19 I receive my order but the cartridges were incorrect. I called and was told the correct cartridges would be sent.
On 10/28/19, I called because I never received my cartridges. Again Customer service said they had not shipped yet and I would be notified when they did.
On 11/03/19 I called again about not receiving my cartridges and I got the same story about the cartridges not being shipped yet. She said she was going to send a message to her supervisor about the cartridges. There was nothing else she can do.
I HAVE NEVER EXPERIENCED SUCH POOR SERVICE FROM CANON BEFORE. IT IS UNFORGIVEABLE.
I have purchased this printer on 23rd July, 2019 and facing the problem of paper jam today. I only get sunday for my printing work. Please resolve my problem as soon as possible.
Thank You.
In 2018 my new 80D body started to do some crazy exposures. I sent it to the repair facility in Canada. It ended coming back with the same problem, so I kept sending it back each time it messed up a few shots. This camera can do well for hundreds of photos, then overexpose drastically ruining shots. Canon Canada started to imply that I was not using the camera correctly. That is total garbage, it is the camera choosing either ISO or shutter speeds that mess up some shots. The last time I sent them the camera it was now messing up in a manner they could not deny. So they said that the warranty is expired and wanted to charge me $259. for a repair. I told them I wanted a new body that I could trust. Why would I pay for them to repair a camera that they have not been able to time and time again? No way. This is the kind of trash this camera can produce.
it will no longer scan , will no longer work wireless or wired. This goes thru ink like no tomorrow. I bought it because it was supposed to be a printer that was less expensive to replace ink. I know I have had it long but that shouldn't affect ink I bought ink of every color and installed. It refused to print a black copy because it said it was out of cyan How does that happen and since I can't scan no matter how many times I uninstall and reinstall I'm stuck with paying 36 dollars for print ink I will never use, the other colors are apparently full. I just love printing in only cyan This isn't the first time around Christmas I spent $50 or so which was gone in no time and when I just wanted replace black it said I needed to replace them all.
No more Canon computers or ink for me
it will no longer scan , will no longer work wireless or wired. This goes thru ink like no tomorrow. I bought it because it was supposed to be a printer that was less expensive to replace ink. I know I have had it long but that shouldn't affect ink I bought ink of every color and installed. It refused to print a black copy because it said it was out of cyan How does that happen and since I can't scan no matter how many times I uninstall and reinstall I'm stuck with paying 36 dollars for print ink I will never use, the other colors are apparently full. I just love printing in only cyan This isn't the first time around Christmas I spent $50 or so which was gone in no time and when I just wanted replace black it said I needed to replace them all.
No more Canon computers or ink for me
it will no longer scan , will no longer work wireless or wired. This goes thru ink like no tomorrow. I bought it because it was supposed to be a printer that was less expensive to replace ink. I know I have had it long but that shouldn't affect ink I bought ink of every color and installed. It refused to print a black copy because it said it was out of cyan How does that happen and since I can't scan no matter how many times I uninstall and reinstall I'm stuck with paying 36 dollars for print ink I will never use, the other colors are apparently full. I just love printing in only cyan This isn't the first time around Christmas I spent $50 or so which was gone in no time and when I just wanted replace black it said I needed to replace them all.
No more Canon computers or ink for me
Purchased Printer MG2522 at WalMart on 9/13/19 Tried setiing it up on 9/14/19 Ink cartridges show as empty on the website. Tried contacting online service on 9/143:00PM After 20+ minutes I got absolutely no positive response Then I tried the 800 number After answering 5 or more question I was told they were closrd and to call back during normal business hours THAT A HELL OF A WAY TO RUN A BUSIESS
I wiil be returning this piece of junk MONDAY AM and buying a good printer that works!!!!
Bought a canon printer MX922 a few years ago and requested the operation manuals in book form. The printer comes with only a quick set up pamphlet that does not detail any of the printers functions. Staying at the computer screen for long periods of time reading instruction manuals gives me headaches. Canon provided me the booklets and I was very happy with all the options that the printer provided after reading the detailed operation manuals. I just purchased a new printer from Canon (TR7520) and call Canon for the operational manuals and was told that the Company just recently issued a policy not to send out any more Manuals to customers that request them!!!Very poor policy obviously made by an executive that does not care about Customer Relations and taking care of the needs of the Company for future sales. I recognize that not everyone wants the full details of a printer that they might purchase or that some people are fine with having the information available on line without a booklet, which saves the Company money. However I do want the actual Instruction Manuals that I can read and become familiar with all the settings and functions the printer has to offer. With this type of policy, I will no longer be purchasing anything in the future from the Canon Corporation.
I Have been purchasing the Canon PG 245 Black Ink Cartridge XL -Black and Color Cartridges for some time now. They are expensive and do not last. They have been drying out rapidly and I have purchased from multiple locations. I am very disappointed. I am a working mother and wife and Live paycheck to paycheck and cannot afford to waste money on overpriced cartridges that will only last for a handful of prints. I want to put in a formal complaint with your company. I deserve as a well deserved paying customer to get my money back or to be sent workable cartridges.
Please contact me to resolve!
Kristen Dean
Your service is very poor & low quality. I can not satisfied your engineer & service
I have 20 machines
Please give me good quality & good services.
On July 11th I purchased a Canon TS3122. On the first page of the set-up manual it tells about the items included with the printer. After my computer friend set up my new Canon, the printer indicated that the black cartridge needed replacing. Today, I had to go back to Walmart to buy a black cartridge for $19.40. I am upset because the product didn't come equipped with all of the items that it was supposed to. I called Walmart and they can't do anything and they told me to contact Canon. I feel that I am owed a new black cartridge because that is what I paid for. I have the cartridge if you would like for me to send it to you.
Thank You
Lisa Kuehler
my canon printer G2000 not working ,when i start it green and yellow light both sowing and in system error show lnk leakage.
the paper in not taken by printer and mechanical is not working it make too much sound
paper is not taken by printer drop the paper.
when we try to print the printer make tomuch noice and paper not going in.
On May 6, 2016, I purchased a Canon EOS 80D, 18-15 Kit Camera. After using the camera the third time, the memory card would not lock in. I contacted Canon and sent my proof of purchase, warranty information and sales receipt. After sending the camera to the Newport News Repair Facility I was assigned Repair ID Number RNA25459. After waiting in excess of a week I contacted the repair facility and was told that they were still evaluating the problem. I waited 4 more days and I was told they were waiting on a part to come in.
After speaking to the Supervisor, I was informed that after they had been in possession of the camera for over a week they ordered the part. My complaint is why provide your email address if you're not going to keep the customer informed on the progress. Not once did I receive a phone call or message regarding the progress of my repair. When I spoke with the Repair Supervisor, I informed him that if I knew it was going to take this long even having warranty, I would have used a local repair facility. It was very frustrating talking to the Canon customer service number because they had no idea what the repair facility was doing.
Only when I asked to speak to the Customer Service Supervisor did she connect me to the Repair Supervisor. Just thought I'd let you know that in my opinion I received very poor service.
We just bought an MP 240 printer and the ink is already out. Called Canon customer service number and they directed me to the website to buy more ink. That's not what I expected from a global brand!
I have owned my Canon PIXMA MX712 all-in-one printer for several years and other than the fact that the ink cartridges are extremely expensive I have been generally happy with it. I have had problems with the scanning capability which is probably an operator error and have been able to do what needs to be done using the paint application on my computer. About three days ago, my printer suddenly stopped printing. It makes the same sounds it always did, the paper feeds as usual but nothing prints.
I have gone through the cleaning and deep cleaning procedures multiple times with no success. I then went on line and find a forum that includes other users who have had the identical problem. All of the people on the site indicate they have had no success in getting Canon to address the issue. In my case, I have several extra cartridges on hand for my printer that are now useless (probably about $100 worth of ink). I went to the Canon website to try to get help and finally gave up trying. If I wanted to buy something I would have no problem getting help - but trying to get technical support is something else.
I will never buy another Canon product and will spread the word as best I can to anyone seeking advice. I am in the market for a good printer that does not bear the name Canon.
Was looking at Christmas presents for my friends and could not believe the price of Canon cameras and the camera accessories. The price of a lense is in many cases more than the price of an entire camera. I am sure they will be out of business soon. It just seems this whole gig is a scam.
Passion for capturing moments has led to me taking up photography seriously. Canon is the brand I choose to purchase a camera. To start off with I have taken IXUS which is compact to carry anywhere and everywhere. A perfect match for my passion. Canon has great options for different purpose. The clarity of IXUS is amazing. It is now only making me develop more taste towards photography. I am really enjoying the whole experience and sure to pursue my passion because of Canon. For stills and video play back there is a dedicated button. Many such features of the product by Canon makes it different from other companies. I would highly recommend Canon not just for cameras but also for other products too.
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