Contact Hertz Car Rental Corporate

I am requesting a full refund on a vehicle I rented from Thrifty Rent a Car on 6-17-19/6-20-19, for rental record #810223105. I rented the vehicle in Las Vegas and drove it to Lake Havasu, which was a 2 1/2 hour drive, the car seemed to be fine at point. The next day the indicator said to 'Change engine oil soon" however there was never a light that came on or any other indicators. Then the car would slow way down and act like it was out of gas and would not go, then all of a sudden it would take off. On 6-20-19 as we were getting ready to head back to Las Vegas the car was not driving properly and I had to put my foot all the way to the floor to get it to go. I called their 800 number where I talked to a lady that I could not communicate with very well, I have to spell out what I was saying to her. I told her I wanted to get a different vehicle as we had a 2 1/2 hour drive to catch a flight and I was not sure the vehicle would make it. She informed me that there was no place to get another vehicle except for Las Vegas (which is where we were going) or Bullhead City which was an hour in the wrong direction. She then proceeded to tell me that she could send a tow truck and have us towed to Las Vegas. I had 3 other ladies with me and we were going to miss our flight. I was so frustrated by this point I said we will just drive it. As we were driving, on a two lane road no less, the car would only go 20 mph or 80 mph nothing in between, which made for a very scary ride at times. I went to pass a motorhome and the car was only doing 20mph as an oncoming car war approaching, my foot was to the floor and luckily enough at the last second it shoot off and I was able to get back in, otherwise I would not be writing you this letter because myself and all my passengers would be dead. I drive all over the US on annual road trips and have never been so nervous driving a rental car before.

We were late getting back to the air port and just made our flight. When I dropped off the car I explained to the counter what had happened and told them not to rent that vehicle to anyone else, that it needed to be repaired. One guy told us that we were lucky that another customer returned his car and said it wouldn't go over 5mph.

I rent a lot of vehicle every year and never had such a bad experience. I would hope that you rectify this situation with a full refund of $188.87. Please feel free to contact me with any questions and/or concerns you may have. Please note, I would have contacted you much sooner however I had to deal with family issues as soon as I returned home.

First we were given a Toyota Yaris, and the car didn't lock on the driver's side. We discovered this about 15 miles from Union Station where we'd rented it. We called Hertz, but they didn't believe us, kept insisting that we were doing it wrong. We called "Roadside assistance" and waited 40 minutes on the line and no one ever answered. We called the Hertz at Union Station again, and they suggested we take the car to an airport and "dump it" there and ask for a new one. We were nowhere near an airport so we returned it to Union Station. We had to demonstrate to the employee that the car didn't lock - she was still insisting that we were wrong! We were given a different car, a Ford Fiesta. This detour ate up three hours of our day and we were sitting in the baking heat while waiting for "roadside assistance" to answer. We had the car for a week and even extended it a day. Still, we didn't put a huge number of miles on it, so we were surprised by what poor gas mileage it got. When we went to fill up the tank before returning it, we found out why - it had no gas cap! We told this to the employees at Hertz in Union Station. Her response: "Oh well we don't care about things like that."

I rented a rental car #652770031 2019 Ford Fiesta from Stockton, Ca on 6/6/2019 at 3.20 pm. And I drove my daughter to the Credit Union around 4.30pm. While waiting for her to return I discovered a cockroach in the car. Then later on in the day when taking my son to practice I found one in the trunk. I called customer service and spoke with Valerie she stated to me if I had any more problems to exchange it. Well my son was going to an AAU basketball game in San Diego. It was a 8 hour drive, in between time I purchased a water and a can energy drink. I checked in my hotel that night and woke up the next morning to take my son to the game. In the mean time we stop at Starbucks to get him something to drink. I grabbed the bottle water and can energy drink to throw it away, and almost swallowed a cockroach that had died in the can. It ruined my stay and I was totally embarrassed.

My son is a alcoholic with Revoked license. His ID number is A53620083144 Dob 05/20/1983. He had his girlfriend rent the Hertz vehicle with the Uber rental program. She ubers with it in daytime he drives drunk in it at night. I called the local Hertz uber office talked to a lady named Vee at 708.352.9211 she said there is nothing she can do. I also called Uber to let them know the girlfriend was just released from a mental intitituion may 19th 2029. The car is rented to
Xandria F Tynes ss# 339-84-9273 DOB 07/02/1990 Drivers lic# T520-9469-0788 her phone associated with Hertz an Uber 708-737-0593 License plates Illinois AK 41739 and BH 33147. Please take this car to save lives if you dont I will give my story with proof to ABC 7 On yourside Chicago. She was hospitalized again in mental hospital Madden Behavorial health 1200 S Hines 708-338-7400 from May 1st ? till May 17th and she was in south suburban hsptl the week before that. He was in posesson of that car drunk driving the entire time she was in the hospital. I called the police Uber and Hertz and he still drunk driving the rental . My niece went to uber at 115th street in Chicago and spoke with a supervisor still nothing. I will hold hertz libal for lives loss if something happens because you have no program in place to accomodate this type of situation. Thank you

I prepaid and I expected the same car. but it
s not .

On March 16, 2019, through my company Gold membership plan, I reserved a QX80 vehicle for rental on April 7th, 12:30 AM, as my plane was due to arrive at 11:56. My plane arrive on time, but when arrive at the Hertz Gold member board, at 12:20, my name was not listed. I went into the office to speak to a representative, who was polite but very uninformative. When I asked him what was the problem, he told me that my car reservation was release, because they only hold it for 30 minutes, and that I was late for my reservation, so it was released. When I showed I'm my reservation was for 12:30AM, and it was 12:40, as I had been standing there for 15 minutes already, he then tried to blame it on the system. When I asked where was my vehicle, as if it was released, it would have only been a few minutes, he told me it was no longer available. it was 12:30 AM and hardly anyone was around. I would be shocked if someone had just rented a QX80 since it was a luxury vehicle, that cost a premium. He then took another 10 minutes to find me a vehicle. He sent me to a car that was located on the farthest side of the Hertz lot from the office, only to find out that it was a QX60 (a much smaller vehicle and too small for my family). I walked back to the office and spoke to the person at the counter (very upset) and he indicated 1) that the vehicle he sent me to was a Buick Enclave which it was not, and 2) that the class of my reservation vehicle changed since my reservation, so it was now a Buick Enclave. After letting him know that was not acceptable, he went to speak to the manager in the back (who never came out to apologize to me about the whole issue). He returned and indicated that the manager had offered me a larger vehicle (not as luxurious as a QX80) with a $100 reduction in cost and complementary gas. I took that offer, but had buyers remorse while waiting for the car, as I still felt that I was getting something far less than I contracted for. I went back inside and told the associate that the $100 off the rental fee was not enough, and I wanted $200 off. He went in the back to speak to the manager and said the manager said that I could either keep the 1st deal, or they would take off $200 from the rental fee, but would not comp the gas. I accepted the later terms and left the counter unappreciated as a customer and perplexed as to how such a large corporate organization could operate so unprofessional. At no time during my rental experience did anyone apologize for the error in my reservation. Unfortunately, this is the 3rd time in the last 5 years that I rented a vehicle from the Orlando Hertz location, and the experience was less than stellar. I rent from Hertz because the company if normally reliable, but if this is the type of service that it gives its customers, I will seriously consider Avis, or some other rental company for my next rental. I will also let my company know (over 240,000 employees worldwide), of my Hertz experiences.

About 30 minutes into rental, the low tire pressure signal came on. I was in the middle of nowhere when this happened. About 20 minutes later I was able to find a gas station with air, but there was no pressure gage. I couldn't find one in the car either. I called the hertz road side service number on the pack of my invoice and they said I was calling Puerto Rico and there was nothing they could do. I then tracked down a local Hertz guy who came out, but he could use the air at the gas station because he didn't have any quarters. I then followed him to Pep Boys where they were able to add air to each tire. Earl from Hertz was great, but this was a complete fiasco and created a lot of anxiety driving with a flashing alert. This delay, along with the car not being ready or available when I reserved it, led me to be over an hour later for the meeting I rented the car for! You state that "We're Heare to get you there" but you didn't have a car ready when I reserved it and the car was not in driveable condition when I got it. According the car manual, which I had to read on the side of the road, I needed to address the tire pressure issue and not drive. I kindly request that you reverse all charges I had to pay for this one day rental.

We were treated like crap. CRAP Call me back 336-686-4693

Location complaint :
Rachael
1441 Camino Del Rio S
San Diego, CA 92108

I had an incident with the manger there and threaten me. I will not stand for this from a employee that works here. If I am ever threaten by this person again I will call the police and I will sue Hertz for allowing this kind of person being employed and representing your company

Dissatisfied Customer Questions Unreasonable Amount on Bill
Attention: Hertz Car Rental Customer Service
Re: Rental Record #374312256

On Saturday, Feb.2nd, 2019, I rented a car from the Hertz office located at the Bradenton-Sarasota airport for a period of one week. I chose a week because my car had broken down and had been towed to the AutoNation Ford dealership in Bradenton. I did not know how long I would need the rental car since my own car would not be diagnostically tested for the transmission problem until Monday, Feb.4th, 2019 (2 days later). As it turned out, I was able to return the rental on Tuesday, Feb.5th, to the airport, after picking up my car which was repaired earlier than expected. I, therefore, anticipated settling the bill by paying the daily rental rate for the 3 days during which I had had the car.
Instead, the Hertz rental agent was willing to reduce the original billing amount of $507.98 (including taxes and applicable charges) by only $75.00. The agent said that it was not his fault; rather that it was Hertz, the corporate entity, who was not being fair about the billable amount.
Is this the level of customer service and satisfaction for which Hertz wants to be known? Is being unreasonable and dismissive when approached by a customer the type of service for which Hertz wants to be known?
Social Media is a powerful tool for alerting potential customers about companies that do not treat actual customers fairly and with respect. Being overcharged is neither fair nor reasonable, and it certainly shows a distinct lack of respect.
So, I want to know if your company is willing to do the right (and reasonable) thing: refund me the difference between what I was charged and the amount I should have paid (3 times the daily rental charge plus applicable taxes)?
By denying my request you will be indicating that you truly do not care what customers think about Hertz and its billing practices? Your response will most assuredly affect my postings on Social Media, where comments about corporate behavior take on a life of their own.
Let’s see what kind of customer service your company provides and what kind of message Hertz wants to send.
Thank you, in advance, for responding via e-mail to my reasonable request in a timely manner.

Sincerely,
Ed Tarvicz
Email: edtarvicz@hotmail.ca

I have used Hertz for as long as I have been renting cars. Now that I'm retired I do not often have the need. Flying into Charlotte NC for meetings I again rented through Hertz. I requested a car with GPS. I was given a reservation. Upon arrival at your desk I was told if I wanted the GPS I had to up grade. I was offered a Chrysler 300. I accepted the car with $70 up grade fee. I went to the car and spent the next 20 min trying to figure out where the GPS was elevated. I asked several attendants. They had no clue. Told to go to the check out person she would tell me. No luck but she referred me to a person named Jeff so I turned around. Jeff informed me that 300 had no GPS so we switched cars (187769363) by this time it was closing in on my appointment time. I checked out and about half way (about 30 miles) the tire pressure light came on. I made it to my appointment then to my sons for dinner. I called service ...they called Mr Mckell the manager on duty for CTL Hertz ...His response was that I could go to a Fire Stone and solve my problem. I did not have that time so I changed the tire to the donut spare. It was obvious the spare had been used before and the left rear tire had numerous holes in the tread along with a screw in the tire. I had no choice but to use the car in that manner since the CTL would not send out another car. I turned the car in at 6 am the next morning and worked with two very nice check in persons. They processed the problem and sent me on my way to catch my flight on time. I was appreciative .

I was not appreciative of being given a wrong car twice and then having to fix my own tire! I found the service over all far less than anything I have ever experienced from Hertz before. I am not sure I will ever use you again. While this is over a done with It seems to me I am in the position to receive some compensation for my inconvenience and Hertz needs to up its game at CTL where I will be flying into several more times on a consulting mission.

Thank you for your consideration.
Dr Robert Campbell

hello my complaint is i rental one of your cars under express rental.I had this car for 4 days the car didnt have an up today registration on license plate expire,car was dirty when i got it . A bad knocking on driver wheel,Also no spare tire so this put me and the clients not safe. I brought the car back and ask the guy to change the car he refuse too. Telling me to go to peaboys thats not my problem.so i need this taken care of before i go futher in a law suit.

My insurance paid for a rental vehicle due to an accident when I picked the vehicle up the representative Mark from the Kirkwood location said he didn't get a chance to wash the vehicle or fill it to full with gas. I didn't find this to much a problem but when I returned the vehicle my problem begun. I returned the vehicle with a full gas tank even though Mark said just return it with what it had in it when I rented the vehicle. I was very upset when I seen a charge on my credit card for $60.04 for gas and an additional day when my insurance had extended the rental. I was given the run around for over a month and still have not been reimbursed. I was told they had a new guy checking the vehicles in and he was not aware of the process. They said they needed to complete a form to submit to management for them to issue the refund. The Kirkwood location needs help!!! Very poor customer service skills and horrible follow up and returning of phone calls that I left. I would never recommend Hertz or this location to anyone. Please contact me at 314-304-8530 and let me know what can be done to resolve this issue and get my refund processed.

Thanks for Traveling at the Speed of Hertz™, JORGE MAGNUS LANDMANN Reservation # H83442369F2
I am astound at the extreme low level of Hertz Peru. I have never seen any less organized company.
I reserved an automatic car, as per the reservation contract above. Upon arrival, at the established time (11:30am), at the Hertz counter at Jorge Chavez airport, THERE WAS NO CAR AVAILABLE, only a manual pick up. They search for an automatic car, this went on for about one hour. They asserted that they could get me a small automatic car around 2 pm, some 2,5 hours later. I had people waiting for me at Paramonga archeological site at as 2:30 pm. I had to rent a car at another rental company, by the time I got my car at AVIS it was 1:15 pm. Obviously I lost my scheduled meeting since it takes about 2:45 hours to get to Paramonga.

Last July in Ireland I had the same problem, reserve a car with Hertz and you don’t get it, I had to accept another one at higher cost. But now HERTZ has reached an extreme breach of responsibility. NO CAR at all. No appologies either.
Jorge F M Landmann

Thanks for Traveling at the Speed of Hertz™, JORGE MAGNUS LANDMANN Reservation # H83442369F2
I am astound at the extreme low level of Hertz Peru. I have never seen any less organized company.
I reserved an automatic car, as per the reservation contract above. Upon arrival, at the established time (11:30am), at the Hertz counter at Jorge Chavez airport, THERE WAS NO CAR AVAILABLE, only a manual pick up. They search for an automatic car, this went on for about one hour. They asserted that they could get me a small automatic car around 2 pm, some 2,5 hours later. I had people waiting for me at Paramonga archeological site at as 2:30 pm. I had to rent a car at another rental company, by the time I got my car at AVIS it was 1:15 pm. Obviously I lost my scheduled meeting since it takes about 2:45 hours to get to Paramonga.

Last July in Ireland I had the same problem, reserve a car with Hertz and you don’t get it, I had to accept another one at higher cost. But now HERTZ has reached an extreme breach of responsibility. NO CAR at all. No appologies either.
Jorge F M Landmann

November 9th I made a reservation to rent a mid-sized car from the Hertz office in Fayetteville, Ga. My confirmation # is 3332966072 to be picked up tonight, 11/14/2018 & returned 11/17/2018. Upon my arrival I'm informed that they have no mid-size, only a compact Versa for which I am to be charged the same rate as the mid-size because, "The demand is greater." The "Demand" is irrelevant to me because I was being forced into something less than I desired and had been promised in size, not to mention that a compact vehicle is less to rent. I was offered the opportunity to travel into Atlanta if this was not acceptable. I originally chose to rent from you because it was conveniently in my town and I did not want the hassle of making a trip to Hartsfield/Jackson airport where I could have rented cheaper. I noted that there didn't appear to be another vehicle of any kind on the property at the time.
I checked with my insurance company, (USAA), about my coverage prior to my visit. I was informed that I would get a discount of up to $25 on a weekly/weekend rental plus up to 25% off. My confirmation quoted a rate of $41.25 @ day x3 days for $123.75. What I was charged was $41.44 @ day x 3 = $124.32, minus a 10% USAA discount = $111.89. I understand that there are other fees that are charged and they are not part of my complaint. I believe that I have been overcharged and underserved, that some amount of monies should be refunded. I will be contacting my insurance company to raise their awareness of this situation. Thank you.

Hi,

I have encountered rude customer service not once, but twice from the Hertz located on Route 9w in Newburgh, NY store number NYNew06 or #7906. I asked for help in regards to renting a car to an employee "Cindy" and received nothing but a attitude. She has stated that she does not think car are available, and when asking a fellow co-worker in stead of putting me on hold the conversation she had with the other employee which I herd over the phone was very much of an insult because I wanted answers to the question I was asking. I can hear in the background ' Can you take this call he's not listening I don't know what's wrong with these people today". in a very nasty and childish way, along with small hints of frustration as if me not knowing how Hertz operation is ran is a crime. As if I was bothering them because I needed a car. Even though Cindy didn't have the answering I was looking for to help, she never got back to me while I was still on the phone, after her talk with the fellow co-worker she just completely hung up the phone on me.

As I called back I explained the situation to the supervisor who stated his name was Joe, I still felt as if I wouldn't want to do business with Hertz anymore because the rude attitudes where given to me twice on different separate occasion. The second time there was an issue after I picked up a car from Hertz because I was involved in an accident, I asked to switch the vehicle because engine was making weird sounds, a lady working there said its a car available but it wasn't clean yet. I said it wasn't an issue I just wanted to change the vehicle because I didn't feel safe in it. The lady working their stated " Well I don't know what else you want me to say, Im not giving you the car, take it back to the Hertz you got it from which was more that 25miles away. And being that I called to see if they had cars available and they said yes I went there, they didn't have nothing available for me even after I told them I already called and asked, and drove from work early just so it would be a reasonable time of day. It has just been a complete inconvenience and a headache on top of a headache at that which I very much well do not deserve. Or any customer for that matter. I in truly hope this reaches the right person because neither incident was acceptable.

I rented a 12 passenger van through Sea-Tac Airport (confirmation# H58411661F9)

Pick up Sep 27th @ 9am at Sea-Tac Airport
Return Sep 29 @ 6am at 1501 8th Ave, Seattle. Because we were due to catch a train from King Street Station at 7:45am.
Confirmed w/Hertz (Jackie) on Sep 21st to return van at the Downtown Seattle facility.
Again confirmed on Sep 24th (Joyce) to drop off van at 1501 8th Ave, Seattle. Also called the Seattle office and spoke with a representative (Gus). I was instructed to return the van to the 6th floor and leave the keys in the drop-off box because the facility would not be open yet.

On Sep 29th at approximately 6:15am we arrived at 1501 8th Ave. We realized that the van we rented could not enter the parking garage (too high). I walked to the front of the Hertz office and happen to find an employee opening the front door. He was a caucasian male in his mid 20s, early 30s. He related that the Hertz people who rented the van to us and those who confirmed our drop off to the downtown office were in error and that he would not take possession of the van. He related that we would have to return it to Sea-Tac Airport. I explained to him that we have a train to catch at 7:45am. He again refused to take possession of the van and entered the Hertz office without providing me with any further assistance. My brother went upstairs to the 6th floor parking structure and spoke with three Hertz employees there. They also refused to take possession of the van or assist us in any way.

I was forced to call Hertz Roadside assistance. I was instructed to park the vehicle and to leave the key in the unlocked van. I found a public parking lot about a block away, payed for the parking and did what was instructed. I was told that I would be charged for the towing fee. I explained to the representative that I would not pay the towing fee because I was told that I could return the van to the downtown office which was confirmed on three seperate occasions. This oversight was not my fault.

On 10-13-18 I received a Statement of Charges for the towing charges of $114.28 (Invoice# - Da 918002335953). Again I feel I should not have to pay the tow charges. I dropped of the van as agreed in my rental contract. The drop off location was confirmed on three seperate occasions, one from someone at the drop off location. On the day of the drop off, at least four Hertz employees from that location were notified of my problem, and all refused to take possession of the van nor made any attemps to assist me further.

Worse!!! Why did State Farm sign with Hertz!!! Worse customer service!!!! Can’t get a car! State Farm please get them off your list!

I rent a car in Santiago Airport Dominican republic on July 13, 2018 RENTAL RECORD L 1807852 4 , at the Airport they have no cars and I have to wait 45 minutes because they said they bring a car from Puerto Plata but to cover that, they put that they gave me the car at 2.55pm when the car was giving to me at 3.30pm. The ladie at the counter insist me to buy an Insurance to protect the car, I carried AE Platinum card but she said that wont cover damages or otherwise they won't give me the car so I have no choice.

I went for a Baptism and a weeding to DR so I need the car. When I got the car and start driving the car was shaking, I assume was the road so I keep driving at next day the light for engine turn on and battery light also, I call Hertz they told me to call 809-544-7111and I explain the situation, the person told me they will send a tow truck to pick the car and I ask if they will bring other car to replace this one, he said no you have to go back to Santiago Airport to get other car I explain that I was at the Capital and is about 80 miles away he response that nothing he can do that I have to look the way to get there. Incredible....

So I kept the car and driving slow and really scare the car won't star again next day, I call again because the same issue they send a tow truck and I told them to take but I won't pay and will call AE to stop the payment, the driver from the tow truck check the car and said the problem was with the battery cable it was loss he tie the cable and he said the car will be good now I took his word for it but remember I was in Church because the Baptism so I said ok I'll keep it. So when I drive the car was ok so I assume finally is good but after 1/2 hour the same problem so I call hertz and they gave me other number 809-221-5333 they said this is the Principal office and they will help me, so I stop driving the car and family start taking me were we have to go; Next day I took a chance again and took the car to the principal office in Santo Domingo because I was there for the Baptism.

In there they verify that the car wasn't good and finally they change it and this time the car was good and went to Punta Cana.
I have to travel early and I want my in law to return the car and they suggest me to add a driver for one day only because he will return the car so I said ok but I have to go to Punta Cana Airport with the new Driver so he can sign, when I got to Punta Cana Airport I explain Hertz employee that I want to add a driver for today that was July 21 and he said not can't do for one day if I add a driver I have to paid for the 8 days I have the car, I said no I already spoke with the supervisor in Santo domingo and she said is only for one day this man was unbelieve he make me lost my time and walk away from the counter because he knows that I call Principal Office and they will call him back, he was outside standing and the phone was ringing at the counter so we went outside and Pointed that the phone was ringing and I have to travel, after arguing and I said I will put a big complaint about his behavior and service he said ok I will do it for one day, like doing a favor.

Hertz should fire this kind of guys who plays with people time and want to steal money from tourist because I call this stealing forcing people to paid for something is no need to pay.

I travel a lot and rent car in different Countries were I go but hertz was the worst one I never saw a Company to have workers whom don't know how to serve people and make them feel comfortable specially if they are in vacation, my vacation was unpleasant because Hertz employees make happened bad moments with the car that is supposed to be comfortable and secure to drive but not it was terrible.

I want Hertz to investigate this situation and credit back to my CC for the days that the car wasn't working propertly from July 13 to July 17 and they lie with the Insurance to cover car damage when my CC will cover that.

Do something because Hertz reputation is going down.

My name is Walter Reyes and my phone number is 917-539-3484

Hertz Reservation H20802854C2 AMOUNT TO BE PAID AT TIME OF RENT
261.15 USD in fact we were charged $800.00

Can you adjust to price quote of $261.15

Nan Middlewood 425-778-4771

Reserved car at Hertz at 12:00 didn't get until 3:30 the lady in yucca valley. Well, the front desk yelled at my daughter and told her to shut up my 2 year old granddaughter cause she was crying. The lady was very rude we should of not been treated this way. I will never again rent a car there again. By the way they need to put on the door no kids allowed this is bull crap. I should of went to the base I would of got a discount and a better deal and excellent custom service.

I visited the Hertz car rental location at Katy Mason on 8/19/2016 and spoke with the employee there named Nick. My complaint was that the rental was in my name and should have been in the name of the insurance policy holder, and that I was being charged for an extra 10 days of rental when I was told it was covered by insurance. He could only tell my that he doesn't know or to call corporate. At the end, after my insurance agent called them and got put on hold and then hung up on, Nick proceeded to let me know the other employee was the manager on duty. Her name was Teraneka. She did not have any customers at first, so I was even more upset that she didn't take the time to handle my complaint or questions on her own. So Hertz corporate guess what? You had a manager in training and a manager on duty who both failed miserably in taking car of a first and last time customer.

The Hertz manager Kena is very rude and if you are talking in line complaining about the long line and slow service she will ask you to leave and go somewhere else especially if you have booked your car through Priceline or Hotwire.

We stood in line for over 45 mins with 15 people ahead of us with only two registers open while Kena the manger stood in the front directing people away from the front door kiosk. When I attempted to use the kiosk where there was no one waiting to use it I was told it was for the next customer in line. Funny after waiting for the next 3 customers who were standing in line being helped they never used or were directed to use the kiosk.

Kena told me I was not allowed to use the kiosk even though my intentions was to book another car rental through hertz. Kena later called the police while she was helping another customer. I found it to be very unprofessional to yell at a customer who was standing in line yet while you are helping a customer.

We had a reservation months ago. After arriving at airport waiting for over an hour watching the rep looking for the reservation, we were told they don't have it. We even produce the reservation number! Nope still nothing. How incompetent that is.

We had a reservation (G8593422499) for a full sized a month in advance only an economy car was available when we arrived. Was greeted by very rude management at the store. Another full size was sitting in sight in the lot but was told we could not have it because it was reserved. I argued mine was reserved but he wouldn't here of it. He said I had to wait for a return. I waited until just before closing and had to run to Enterprise to pay more for the same care. Total nightmare. Bad management. I'm sure they rented my car to another since the Big 12 tournament was in town and they could get more money by giving away my reservation. Such a bad business model. Extremely disappointed. Costs me an additional $280.00 to switch last minute to another company. I cannot express enough my frustration and disappointment.

Urgent Complaint to Hertz corporate office. On 11/11/2015 I received a bill along with a phone call stating that I owe Hertz rental an outstanding balance around $461.00. The car I rented was due to an accident in August 2015. I have called your company several times and have been hang up on a rudely dealt with. I have tried to explain to several of the customer service staff that this bill should not be on my credit and why did someone viscously apply an outstanding amount on my card. On 10/13/2015 (602.31) it was debited from my account that payment also cleared in its entirety.

I ask for your company to do a thorough investigation as to how this may have happened to me and frustration I have been going through for the last 3 months with hertz. I went to the Hertz rental located at 6455 on franklin Blvd 95823, where I rented the car and they told me that is was nothing they could do about it. I called several times and was told that I had to talk with collections. So now I am notifying everyone. This has caused me to not be able to conduct business with your company due to this made up outstanding balance. Please call me as this is an urgent situation. I need to talk to someone with higher authority because I feel as if someone from your company has done something wrong, which results in me being responsible for a bill in which I did not accumulate.

I have attached a copy of my bank statement which indicated your company did take the remaining balance from my card. An when it cleared is also on the statement. If this issue is not looked into properly, I will only be forced to hire an attorney to do the investigation.

I rented a car for four days from Hertz in NC. Winter storm Jonas started making its way through and my flight was cancelled three times. I was going to be stranded for multiple days. I called Hertz to see if I could keep the car one extra day so I could drive home before the weather got bad. They wanted $600 to take the car an extra day and drive it from Raleigh to Jacksonville the same day. I am Gold Member which made zero difference.

I went online to check competitors and found National was only $160 for the same exact situation. When I dropped off the car at Hertz it had already started snowing and sleeting. So I thought I would give them one more chance. I talked to the lady behind the counter who said they had tons of no shows and cancellations. The lot was packed with hundreds of cars. She quoted me $50 more than National still...even though I was a Gold member and standing there as the only customer in the place. I told her about the competitor rate and her comment was, "I'm sorry sir I wish I could help but that's what the computer is telling me."

So they watched me drag my luggage through the sleet and snow, out their parking lot, over the spike strip, and down the street to National who very quickly and politely booked me a car and pointed out to a long line of luxury cars and SUVs and stated, "just pick the one you want sir and please have a safe drive." In the end it was $400 less than Hertz quoted me originally. I took the attached picture to show how many cars Hertz had available as I walked out in the storm.

I rented a car due to an accident with my vehicle on 12/14 (approx) and the agent gave me a chrysler 300. I discovered after returning the car that i was billed for $263 to cover the difference between what the insurance authorized and the daily rental price. NO ONE at time of rental disclosed the differential. had i known this i would have opted out of the chrysler and taken the standard issue car. I will never rent from hertz again, this is outrageous.

I spoke to edgar at the sunrise blvd (ftlaud) location and it was like dealing with a 5 yr old, he just couldn't grasp why i was calling. Finally he disclosed the issue with the amount i was charged. At that point i hung up and called the Hertz 800 number to complaint.

I rented a car online from Hertz, and while I thought it was a pickup at Seattle airport it wasn't but that was my mistake The reservation #158025663 was at a Lake City 'Toyota' dealership. I was never told that the Hertz location was in a Toyota Dealership with no signage indicating such. I arrived at exactly the Hertz rep. indicated that he was going on lunch break and I would have to wait! He never left the building by the way. Some customer service. I called on 12/28/15 to see if I could return the car to Seattle Airport (I had been told that the car came from Seattle airport to the Lake City location) to Seattle Airport.

I placed a call and waited, and waited, and waited. When I finally got to someone, I was trf'd and I waited some more, second person and I was trf'd again and again I waited. I thought my question to them was simple, but I see that I was wrong. Well the answer was sure I could drop the car off at Seattle Airport but it would cost me nearly the same as getting a taxi. Pretty sure this is my last use of Hertz.

We had never ever rented a car before, this was our first. Rental was pretty quick in Boston, told us to go find the car. We got in it and drove off. Thought it was strange that no one went over car conditions, dents, etc. We got to my brothers house 1 hour away in Swansea mass. He met us outside and was horrified at car condition. Dents and scratches all over, car was filthy outside, leaves and dirt in back floor boards, he told us to call in immediately and report all damages since this was not done before we left garage. Again, we had never rented before. We were told to return the car for an upgrade and apologized for our inconvenience.

Lady on phone was very nice, she even let us take the car to providence which was 30 minutes away, a lot closer than boston. But the man at the providence ri hertz was not friendly at all. Said no upgrade, and gave us a smaller car than what we brought in. My husband told him that we were given a number to get an upgrade from the customer service lady on the phone. We could not get us and our luggage in the new car he gave us. He acted mad, ***** off, and gave us the same car we drove in there in, no upgrade at all, he stated that was all he could do. Not a good 1st renters experience at all. my son got a jeep grand cherrokee, a lot bigger than our car from thrifty rentals and it was cheaper. Hertz had such a good rep, that's why we went with you. I think we learned a great lesson.

The name doesn't always mean the best, and I will be submitted my complaint to Hertz corporate offices next.

I rented a vehicle from Hertz in Costzacoalcos Veracruz. I was given a vehicle that was filthy inside and had dents all over it and it stuck of cigarette smoke. After complains about the condition of the vehicle, they gave me a bad attitude but went ahead and switched the car. They up sold me on insurance even after I had told them that my American Express would cover the insurance. Additionally, when I returned the vehicle they claimed that I dented the bottom of the bumper. I didn't do it but I didn't make a note of it before talking the car. Therefore, I was charged an additional 1600.00. This place has poor business practices and shouldn't be allowed to operate in this manner. I'm sure that they will charge the next customer for the same dent of the customer doesn't realize that it is there before taking out. I want my money back.

My complaint is related to your contractor, who recently took the car washing contract for Hertz. At the time of hiring he declared him self as a Hertz representative and took sign on an employment agreement but after 15 days when I asked him about my offer letter and ID card, he was dismissed from the job without paying 16 days of salary. I am requesting you to please forward this to your compliance department. All emails and SMS related to this matter are saved to me. I believe that Hertz is a renown company and will help out me to get my right.

I had an automobile accident in a Hertz car that I rented in Belgium. My credit card company will pay for the damages but they need documentation that there was damage. I have contacted various areas in Hertz. They all say I must contact Hertz Belgium. I have sent three emails to Hertz Belgium and they will not reply. Meanwhile, Hertz has charged my credit card for the damage. I understand that. Hertz will not send me the paperwork so I can get reimbursed.

Hertz employee sent detectives (with guns) to my home to repo a car. I was not behind in payment. I do not want to discuss to much because I intend to file charges. It is a real shame, they made a terrible mistake and have tarnished my name.

I booked a reservation 2 days prior to my reservation and I arrive to Hertz to pick up my vehicle. The guy, Don, tells me there are no more full size vehicle left. So I explain to Don that I put a reservation for a full size vehicle but then he offer me a compact vehicle which was still too small for my passengers. Don tells me, with a attitude, that the vehicle he offer me is a mid size. It's not! The car is a compact sonic by cheverolet.

So I had no other choice but to take it because I was going out of town. So we accept the vehicle. Once the transaction was complete Don handed over the keys and sent us on our way. Okay, so as I get into the vehicle, I spotted a crack in the windshield so I go back into the building to tell Don. He needed to walk with me around the vehicle for an inspection because I do not wanna be fault for any scratches, dents, etc. Don had an attitude about that. I just feel his customer services Sucks!!!

I rented a Kia Sorento from Hertz, and had problems with the emergency flashers going off, and I was locked out of the car. I called my husband and he contacted the Hertz roadside assistance, and they never showed!

Later on, I tried the key again, and it let me in, so I drove to get my husband, and we drove to Hertz to exchange the car. We we're charged for $40.00 for fuel even though I was locked out of the car, and upset that I had to exchanged the car! Also I went in person to extend another week of the other car Hyundai Accent, and the sales associate said she saw me smoking, so I was getting billed for $250.00. I told her I wasn't smoking in the car (policy non-smoking) and she said when I turned the car in, she better not smell any smoke!

I turned the car in, and another associate said she smelled smoke, and as soon as the other woman (Jennie) returned she would let me know if she is going to charge me for the smell of smoke! Ever since we rented their cars we had problems, and being over charged for any and everything! Never again will I do any business with them again,and also I filed a compliant with the BBB!

I confirmed a reservation for a mini van on 5/03/2015 with Priceline with a confirmation # G5573628596 from Hertz for a Mini Van. My credit card was charged. When I arrived a the Airport in Lafayette La. there was no Mini Van available. This was a horrible experience.

The Customer service agent was very rude. Her name was Margret Hatch. She explained that she did not have a mini van and did not do anything to assist. She wanted to charge me an additional $150.00 for an upgrade to a Traverse. I asked her to contact her manager and she called but acted liked the manager would not call. Stating she is probably in a meeting or preoccupied with personal issues.. The time was 7PM.

I stood there for 20 minutes and no call back and Margret just kept working as if I was invisible. I left disappointed. My card was charged and I asked her for Priceline #. She stated she did not have it and continued to work as if I was invisible. Please refund my money asap. I will re-consider using Priceline and Hertz in the future, if this is resolved asap. I did not leave with a Mini van and had to make other arrangements to get my family to our destination in another State.

I wanted to discuss my rental experience with you and the issue of the optional damage waiver that is offered.

I rented my car on 4/10/15 at the Hertz office location on 1995B Vassar St. in Reno, NV, 89502. The car was rented through a AAA claim as my car was totaled several times prior. Upon returning my car, I was shocked to realize I owed $139.93 out of pocket for the damage waiver. I was told I agreed to this, and they would not return that charge.

After much resistance to that charge on my part the agent agreed to hold that charge until discussing with the manager who would not be available until after the weekend. On 4/24/15 the charge then appeared on my bill. The only thing I could find that I actually signed on was the vehicle inspection form.

Here are the circumstances of the transaction that I feel deserve consideration:

When I arrived there was only one agent there who was in the process of training a new employee and helping someone ahead of me. In the meantime, people began pouring through the doors returning and picking up rentals. The place was clearly understaffed. The new trainee began the process on my claim as the trainer began to help another person. She was jumping back and forth between my transaction and other people so she was on hyper speed. She did finish up with me on the rental but was talking so fast, I had no idea what she was talking about much less what she was writing down or offering. She clearly needed to get me out the door so she could get to others.

I was standing there in pain with a neck brace on from a fracture I sustained and in pain from my car accident. I just wanted out of there so perhaps did not take the time to question everything fully. In all fairness, the agent was on overload and trying to handle way too much for one person. She could not possibly take the time to clearly explain the details of the extra insurance. It is possible she made a very quick reference to the waiver but definitely did not fully explain what my responsibility was in that regard. I would have absolutely declined that coverage as my own insurance covers rentals. I rent cars twice a year when on vacation and never ever purchase extra coverage.

When ever I have been offered that coverage in the past it has always been made clear to me and I ALWAYS decline. In this instance it was not clearly communicated as the agent was obviously extremely rushed. I sincerely felt for her because so many customers were beginning to arrive, and she was doing the best she could under the circumstances. I have never rented a car under these circumstances before which was a claim that was being paid by an insurance company. Something was definitely lost in the translation.

As I began to read the very terrible reviews for this particular location, I realized I was going to get nowhere fast with the manager there. This has been an ongoing problem with this particular Hertz and the issue of the waivers. There were so many disgruntled customers involving the very same issue and reviews like...”if I could give them 0 stars I would. I have never read so many terrible reviews for a given business. It is a well known fact that that type of coverage obtained from customers is the bread and butter of the rental car industry and is often obtained by scrupulous means. I think a review of your business practices should be a consideration with updated training involving the damage waivers. Perhaps this location just needs a review. In this day and age in order to stay competitive it is always a good idea to operate with integrity and a progressive business paradigm.

I would really appreciate your consideration in reviewing this erroneous charge and the possibility of a refund in this regard. I would like to give you a fair chance to make this right before pursuing action with the BBB and the attorney general in your district.

I rented through Hotwire and secured a good price for my rental. When I checked in at San Francisco airport location a Hertz supervisor was the person taking care of me. She told me I should upgrade, and I said that is ok. Then she stated about the pre gas and I said no. She told me that if I bring it back half way I would get the difference. So I took it and went to my car.

The car was beat up torn seats with stains and upholstery was torn and it did not work. I asked for a new one for a person in the lot. We did get a new car but what a joke. When I came back with just under half a tank the girl that checked the car in told me that is not correct and told me she gets this all the time. I went to the supervisor and explained and found the one that rented the car. and she denied that she ever told me this. I was heated and told them I would report them as I am doing so now. The manager name I am going to leave out but terrible service..

On 12/04/2014, I rented a car at your office at South West Freeway HLE, Houston Texas. This rental was arranged by the State Farm insurance responsible for providing a rental car while my car was in a mechanic workshop called Modena Autowerks off 12506 West Belfort, Houston, Texas. Hertz local office demanded a deposit from me of $I00.00 which I paid in cash and acknowledged in the documents issued to me. When the mechanic completed their work I dropped the car at the workshop which they returned to Hertz office as agreed.

I expected my deposit money would be sent to me in a timely manner but it did not happen. I went to the local office, and a woman who said she is the manager told me that a check was sent to me but returned because they did not have my house unit number. I gave her all the information and she said it would take 3-4 weeks to reprocess. It has taken over 2 months and I have not got my deposit money back.

I went back again to your local office and met this woman again but she could not even give me a phone number to reach your office and beg that my 100USD deposit be returned to me because I have a serious need for my money. Kindly look into this and resolve immediately.

I am writing in to ask why you are closing the car rental office in Corpus Christi, Tx?? I went in to make reservations for late May and they told me that they could not. Being a recent one of your Gold Members I did not understand why. So I asked. I found out that your plans are to close the 'only' Hertz Rental 'in' the city. Yes, we have the airport site but it is out of the way. Very inconvenience!!! Now, I know it can not be cause of their sales. Why?? Because there has been times that they did not have any car rentals available. This is not their fault but the co-operations. So, I hope that this is not a reason. I know that Corpus Christi is a medium size city in South Texas and we deserve a Hertz Rental office. The workers from the employees all the way up to the manager is one of the best. Nothing like that at the airport. I would never go out there to rent one of your cars. I guess I will close now and make a big request. Please reconsider your decision to close 'Our' Hertz Car Rental in the beautiful city of Corpus Christi, Texas. Thank you and I really would like to hear back from you all.

My wife was granted a Hertz rental in Gresham, OR through State Farm insurance due to an accident. Everything was ok until she returned the car and forgot her garage door opener. When she noticed 20 minutes later I called the manager,Becky, and ask her the retrieve it. She said it wouldn't go anywhere. I ask her to please put it in the office and I would retrieve it the next day. The next day the car was relocated to a big lot of Hertz's and calls were made to locate the opener. Two days later, a Hertz employee, Danny, told me they were trying to locate the opener still. He said the car was still sitting in the lot but they would not go look. He said I could drive out there and look myself.

Rented a car at INSKIP Hertz on 12/6/2014, haft way thru rental, I changed cars. Second car was more expensive. When I received the Bill on 1/9/15. They charged me the rate on the second car for the entire rental. They said I would receive a credit in a few weeks, because they could not change the rate because it was after hours. I have gone back 4 times and each time, its the same story.

I reserved a Hertz vehicle and a Delta airline flight vacation package through what I thought was Kayak. Through the wonders of cyber space my confirmation came from "Whats Cheaper". My Automobile was to be picked up at the Phoenix airport on 3/28 and returned to the same place on on 4/2. Reservation numbers were: G52023843A9, (also see RR 157353276). This package was to be all inclusive and prepaid.
When I turned the auto in on Thursday, (1 day early) I was charged $30.71 for additional services which I did not ask for. I would like to have this charge refunded to my American Express Account.
Thank You,
John C. Todd
Principal
Junction Consulting

Reserved a car rental, checked in online. After I got to their offices was told I could not rent the car without a major credit card. They should have said something before.

Counter agent at SFO on 3/28 did not ask if I wanted insurance or gas prepay - if he had I would have declined all. He was distractedly talking to a customer behind me, shovedy paperwork at me without asking me to sign or showing me a total. After a cross-county flight I was just relieved to get in the car and didn't check it. Now I see he added everything possible, DOUBLING my guaranteed rate. Completely unacceptable.

Made a reservation on line. Requested a compact or an economy car. Prepaid $208 with the understanding I would pay an additional $82 when I got the vehicle. With taxes, etc $325 for a weekly rental. Good yes? NO!!!! When I got to the pick up point (Fort Lauderdale Airport) I was ushered to a screen. Agent was from Hertz in Ft. Meyers. She upgraded me without informing me, I requested Satellite Radio that was not activated by Hertz and therefore not operational, AND when I called customer services, could not get to speak to a live person. Left several messages that were not returned. Called on Saturday to learn that there is not one manning the phones over the weekend! YOU'VE GOT TO BE KIDDING ME!!! First and last time I will ever use Hertz! BUYERS BEWARE!!!!!!!!!!!!!!!

On Tue. Mar 10, 2015 at 5:30 PM my wife and I picked up our rental car from Hertz in Folsom Calif. Confirmation number G49504412A1. All went well until the check engine light came on 2 days later. I called the Folsom branch and told them my problem.They said they were sorry and gave me the number of a Hertz in the town I was in. They also stated if I was ok driving with the check engine light on till I got back it was ok with them. I ask them to send me an E-mail stating it was ok to drive and was put on hold. After a few min. the person came back on and stated they did not want to be responable. I was given the number of the manager in Whiter and was told they only had a compact to exchange.

The manager refered me to the Rolling heights store and was told they had nothing but if I wanted to come back the next day they would see what they could do for me. They in turn gave me the number of the store in Pico Revera and was put on hold for 5 mins. then disconnected. I then called Orange County Airport and talked to Stephen and he told me to drive the car to the airport where he said there over a hundred cars he could put me in. At 10:00 PM that night I was in a new car with no questions asked. My thanks to Stephen and the employees at the airport for doing the right thing. also my thanks to the employees in Folsom for helping me get a new rental. We will rent from you again in the future and hope we have nice people to help us. Thank you. Kenneth Keith